Unitech MP350 Product Reference Manual

MP350 Mobile Printer

Product Reference Guide

Rev. A

Preface

About This Manual

This manual explains how to install, operate and maintain the Unitech MP350 Mobile Printer.

No part of this publication may be reproduced or used in any form without permission in writing from the manufacturer. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.

All product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Support

Unitech’s professional support team is available to quickly answer your questions or technical-related issues. Should an equipment problem occur, please contact the Unitech regional service representatives nearest you. For complete contact information, please visit the Web sites listed below.

UTA (USA, Canada) http://www.ute.com

UTA (Latin America) http://www.latin.ute.com

Notices

General Precautions

• Before using this product be sure to read through this manual. After reading please

keep the manual in a safe place for future reference.

• The information contained is subject to change without notice.

• Unitech is not responsible for any operational results regardless of missing

information, errors or any misprinting in this manual.

• Unitech is not responsible for problems created as a result of using options and consumables not ofcially approved.

• This product is designed for servicing at an Authorized Service Center. Other than

routine maintenance described in this manual, the user should not attempt to repair, service or disassemble this product.

• Incorrect operation, handling, improper supplies and operating environments may

cause damage or otherwise affect the proper operation of this product. Such actions invalidate the product warranty.

Safety Notices

Caution! Refer to the explanation in this manual

Caution! Risk of electric shock

Double insulation or reinforced insulation

DC, Direct current or voltage

AC+DC, Current or voltage

Preface

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1

Getting Started

Introducing the MP350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

What’s In the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

A tour of the MP350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Communication Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Reading the LED Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attaching the Belt-Loop System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2

Loading Supplies

Adding Paper/Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Tearing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3

Using the Printer

Initial Power Up and Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Dip Switch Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Serial Communication Specication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Infrared Communication Mode (IrDA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Bluetooth Communication (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Magnetic Stripe Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Programming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ASCII Control Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Font Commands - Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Font Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

International Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

PC Line Draw Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printer Graphic Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Card Reader Control Commands (Option). . . . . . . . . . . . . . . . . . . . 23

Graphic Logo and Bar Code Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printer Supervisory and Control Commands. . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table of Contents

Chapter 4

Printer Maintenance

Print-head Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Charging the Printer Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Notes on Charging Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Notes on Replacing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Verifying Battery Charge State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Recycling Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Chapter 5

Trouble Shooting

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 6

Printer Supplies

Model and Accessory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 7

Specications

Printer Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Supply Specications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 8

Regulatory Notes and Warranty

FCC Part 15 Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty and/or Repair Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 1

Getting Started

Introducing the MP350

The Unitech MP350 is a full featured thermal receipt and label printer. It’s designed for varied job environments including eld service, eld sales, hospitality, ticketing and

many other applications where point of service receipts are required.

What’s In the Box

The MP350 package contains the following items:

MP350 printer•

Li-Ion battery pack• Universal AC adapter output cable (US, UK, European or Australian plugs)• Belt Clip• Roll of paper supply (already loaded in the printer)•

A tour of the MP350

The following section identies the main components and features of the MP350:

Feature Feature

1 Paper feed button 8 Paper window

2 Paper door unlock button 9 IrDA window

3 Metal tear bar 10 Belt clip

4 Paper compartment 11 RS232 port

5 Platen roller 12 AC adapter port

6 On/Off button 13 USB port

7 MSR slot

1211 1310

Declaration of Conformity

The MP350 conforms to the following regulations or standards:

FCC: • Part 15 Subpart B, Class B

CE: • EN60950

• EN55022 Class B

• EN61000-3-2

• EN61000-3-3

• EN50024

Supplementary Information: • The product complies with EMC

Directive 89/336/EEC and Low Voltage Directive 73/23/EEC

• The product conforms to ANSI/UL STD 60950 & Certied to CAN/CSA

STD C22.2 No. 60950-00

• CB Certied

• ETL Listed, control #3046813

• The product is IEC 68 certied

• IP54 electronic sealing

Communication Options

Bluetooth Radio: • Short range OEM module from

connectBlue ab, cB-0701-01; FCC ID PVH 070101

Conforms to R&TTE Directives: • 1999/5/EC (EN 300 328-2), EMC

Directive 89/336/EEC (EN 301 489-1 and -17); and Low Voltage Directive 73/23/EEC (EN 61131-2)

Installing and Charging the Battery

One Li-Ion battery is included with the MP350, and the battery must be charged before

the printer is ready for use.

The MP350’s battery must be cycled several times to achieve maximum capacity. To fully cycle the battery, charge it and then allow full discharge through normal use in the printer.

Install the Battery

Unlock the battery door by sliding the battery door latches down.• Open the battery door.• Insert the battery as shown below. The battery with the two contact terminals should •

be facing down, making contact with the two spring probes inside the battery compartment.

Close the battery door. • Lock the battery door by gently pressing the center of the battery door down, until •

it “clicks” shut.

NOTE: Ensure the battery is properly seated before closing the battery door.

Battery

Door

Latches

Charging the Battery

• Plug the AC adapter output cable into the AC adapter port as shown below.

• Plug the AC adapter output cable into the appropriate AC line voltage socket.

• The amber LED will illuminate indicating that the battery is charging.

• The battery will fast-charge in 180-minutes, and the LED will turn off.

• To remove the battery pack, open the battery door and tip the battery out of the

printer.

NOTE: To ensure a full charge, do not operate the printer while charging the battery. In addition, the wall-mounted charger is Class II equipment. Multiple plug congurations comply with most international standards. The wall-

mount charger is not supplied with plugs for use in Korea.

Battery Notices

Do not use an unapproved Unitech charger with the MP350. Use of an unapproved charger could damage the battery pack or the printer and will void the warranty.

The battery terminals are well recessed inside the printer. Do not allow them to contact conductive material since this may create a short circuit, which could cause injury

or start a re.

When using the wall-mount charger ensure the socket outlet is close to the printer and easily accessible during the battery recharging process. Either switch the socket off (if supplied with a socket switch) or pull out the charger from the socket or disconnect the plug from the printer in the event of any problems.

Model MP350

Input Voltage/Current 100-240 VAC/0.4A

Input Frequency 47-63 Hz

Output Voltage/Current 10DC/1.32A

Reading the LED Status

The picture below points out the location of the LED indicators:

This table explains the LED indicator status. For the exact locations of the on/off button, feed button and the AC adapter port, refer to “A Tour of the MP350” on page 7.

LED Status Condition Function

Communication

Green

Flashing RS232 serial mode selected

Steady Communicating with host

Blue

Flashing Bluetooth mode selected

Steady Transmitting/Receiving

Amber Steady Transmitting/Receiving

Error Red Steady Error

Battery

Red Steady Low battery

Amber Steady Battery being charged

Green Steady Battery charge complete

Magnetic Stripe

Reader (MSR)

Green Steady Swipe Ready

Red Steady Swipe Error

Error

Battery

MSR

Communication

On/Off Button

Paper Feed

Button

+ 24 hidden pages

Unitech MP350 Product Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual