Unisys e-action Source NDP Installation And Operation Manual

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Unisys e-@ction Source Capture Network Document Processor

Installation and Operation Guide

Printed in USA

July 2001 4326 6295–002

*43266295-002*

4326 6295–002

Unisys e-@ction Source Capture Network Document Processor

Installation and Operation Guide

NISY

Printed in USA

July 2001 4326 6295–002

NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages.

You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used.

The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions.

Notice to Government End Users: The software and accompanying documentation are delivered and licensed as “commercial computer software” and “commercial computer software documentation” as those terms are used in 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202-1 through 227.7202-4, as applicable. The Government shall receive only those rights provided in the standard commercial software license, or where applicable, the restricted and limited rights provisions of the contract FAR or DFARS (or equivalent agency) clause.

Correspondence regarding this publication can be e-mailed to doc@unisys.com.

FCC Statement

The statement below is included in this document to comply with a Federal Communications Commission (FCC) regulation. The FCC is an agency of the United States government; thus, the statement below applies to computing equipment installed in the United States of America. Unisys is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries.

WARNING: This equipment has been tested and found to comply with the limits for a Class A device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Canadian Regulatory Statement

This class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Unisys and e-@ction are registered trademarks of Unisys Corporation. All other marks are acknowledged to be the trademarks or registered trademarks of their respective owners. Unisys Corporation cannot attest to the accuracy of this information.

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Contents

Section 1. Source Capture Network Document Processor

Components ...................................................................................... 1–2

Source NDP Features ........................................................................ 1–3

Documentation .................................................................................. 1–3

Ordering Supplies and Replacement Items .......................................1–3

Getting Assistance and Support ........................................................1–4

Section 2. Source NDP Installation and Deinstallation

Checking Shipped Items.................................................................... 2–2

Starter Kits......................................................................................... 2–3

Selecting a Place for the Source NDP Unit........................................2–3

Before You Begin............................................................................... 2–4

Overview of Hardware Installation..................................................... 2–4

Installing the Source NDP Unit .......................................................... 2–6

Uninstalling a Source NDP Unit .......................................................2–11

Preparing a Source NDP Unit for Shipping....................................... 2–13

Section 3. Source NDP Operation and Document Processing

Normal Operation .............................................................................. 3–1

Powering the Unit On and Off........................................................... 3–2

Start/Stop Button............................................................................... 3–3

Using the Start/Stop Button to Process Documents................ 3–3

Using the Start/Stop Button to Clear the Track ........................ 3–4

Status Lights...................................................................................... 3–4

Processing Documents...................................................................... 3–6

Setting Up the Source NDP Unit.............................................. 3–6

Preparing Documents for Processing....................................... 3–9

Feeding Documents............................................................... 3–13

Removing Documents from Pockets ..................................... 3–17

Contents

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Section 4.

Source NDP Cleaning

Cleaning Supplies...............................................................................4–1

Location of Components for Cleaning................................................4–2

Cleaning the Image Glass As Needed................................................4–3

Cleaning the Source NDP Unit Weekly ..............................................4–3

Summary of Weekly Cleaning Tasks................................................4–10

Section 5. Removal and Replacement of Source NDP

Components

Unit Covers ........................................................................................5–2

Top-Left Cover..........................................................................5–2

Top-Right Cover........................................................................5–4

Pocket Entry Cover...................................................................5–6

Separator Cover........................................................................5–6

Loop Cover ...............................................................................5–7

Removable Track Wall........................................................................5–7

PC Card ............................................................................................5–10

Pocket Flexures................................................................................5–12

Inkjet Print Cartridge.........................................................................5–13

Removing the Inkjet Print Cartridge........................................5–13

Replacing the Inkjet Print Cartridge ........................................5–15

Replacing the Ink Dabber.................................................................5–18

Nudge and Feed Tires and Rollers....................................................5–19

Separator Tire and Holder.................................................................5–22

Rotating the Separator............................................................5–22

Removing and Replacing the Separator Tire and

Holder ................................................................................5–24

Section 6. Recovery from Problem Conditions

General Approach to Problem Recovery ............................................6–2

Recovering from Processing Problems ..............................................6–2

Clearing the Track...............................................................................6–3

Problem Identification and Recovery..................................................6–5

Contents

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Appendix A.

Source NDP Specifications

Appendix B. Document Specifications

Appendix C. Supplies and Replacement Items

Starter Kits.........................................................................................C–1

Supplies and Replacement Items ......................................................C–2

Glossary .............................................................................................1

Index .............................................................................................1

Contents

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Section 1

Source Capture Network Document Processor

The Unisys e-@ction Source Capture Network Document Processor, or Source NDP, is a compact, desktop document processor for capturing data and images from checks, giros, and other documents. It performs a full range of document processing functions, which include reading MICR and OCR characters, capturing black and white or gray-scale images, endorsing, and document sorting.

Designed for an office environment, the Source NDP captures information at the point of sale, receipt, or transaction and is easy to install and operate. Figure 1-1 shows the Source NDP.

Figure 1–1. Source NDP

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Components

Figure 1-2 shows Source NDP components.

Legend

1 - 5 Removable Covers 13 Feeder Flag 6 Ink Dabber* 14 Feeder Floor Extender 7 Power On/Off Switch (rear of unit) 15 Check Limiters* 8 Inkjet Print Cartridge* 16 Short Check Limiter Storage 9 Status Lights 17 Pocket Flexures* 10 Separator* 18 Release Levers for Track Wall 11 Nudge and Feed Rollers* 19 PC Card (not shown)* 12 Start/Stop Button

*Consumable and replacement items are available from Unisys Direct. Refer to Appendix C.

Figure 1–2. Source NDP Components

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Source NDP Features

The Source NDP handles 30 documents per minute with automatic feeding. It offers the following features:

• Autofeeder with capacity for 100 documents

• CMC7 and E13B MICR readers

• Full-height OCR reader

• Front and rear image at 240 dots per inch

• CCITT Group 4 (black and white) or JPEG (gray-scale) images

• Inkjet endorser with three adjustable heights

• Two pockets with capacity for 100 documents each

Refer to Appendix A for Source NDP specifications.

Documentation

This guide describes the Source NDP and gives instructions for installation, operation, replacing consumable supplies, cleaning, removing and replacing components, and recovering from problems. Operators and site supervisors are the intended audiences for this guide. The Unisys e-@ction Source Capture Network Document Processor Reference Card is shipped with the unit.

Source NDP documents are available from the Unisys Bookstore. You can also place orders through your local marketing representative or distributor. The Installation and Operation Guide is also available as an electronic file in PDF format on the Source NDP CD-ROM that is shipped with the unit.

Other documentation for system installers and administrators is on the Source NDP CD-ROM.

Ordering Supplies and Replacement Items

Source NDP Starter Kits, supplies, and replacement items are available from Unisys Direct. Power cords are available through your local Unisys sales office. Refer to Appendix C for more information.

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Getting Assistance and Support

Go to your supervisor or site administrator for assistance with questions or problems. If needed, they will contact the appropriate person or organization to resolve questions or problems. They will also contact your marketing representative, distributor, or local Unisys office to resolve questions about shipped items.

A set of frequently asked questions (FAQs) and answers is included on the Source NDP CD-ROM. For the most up-to-date FAQs and other support questions, contact Unisys InfoAdvisor at

http://www.infoadvisor.com For more information about Source NDP products, contact Unisys Payment

Systems at http://www.unisys.com/marketplace/products/psd For support contact information, refer to the detachable reference card

shipped with the Source NDP, or access the Unisys support site from

http://www.Unisys.com

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Section 2

Source NDP Installation and Deinstallation

Source NDP units are designed for easy installation by an operator without previous computer experience. However, before you install or operate the unit, a site installer who has computer experience and knowledge of networks must complete other installation tasks. Network configuration, Source NDP Manager software installation, and connecting the Source NDP unit to a PC or LAN is described in electronic documents included on the Source NDP CDROM.

This section describes the following Source NDP installation tasks that are intended for an operator:

• Checking shipped Source NDP items

• Selecting a place for the Source NDP unit

• Installing the Source NDP unit

Save the shipping carton and packing materials for possible service returns.

Uninstalling a Source NDP unit and packing it for shipping is described at the end of this section.

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Checking Shipped Items

Check that the items shown in Figure 2-1 are included with the Source NDP unit.

Legend

1 Source NDP 2 Source NDP CD-ROM -- includes documentation, a training video, and a help (CHM)

file with installation, network, and support information 3 Ferrite bead in nylon case (required for some systems) 4 Inkjet print cartridge (shipping container is shown) 5 PC card 6 Check limiters -- preinstalled (short check limiters are available from Unisys Direct) 7 AC power cord 8 External power supply (automatically senses 50 or 60 cycle power) with attached DC

power cable 9 Source NDP Track Clearing Card / Source NDP Operation Reference Card – stored in

document holder in base of machine 10 Source NDP Installation and Operation Guide – shipped as electronic and printable

document on the Source NDP CD-ROM

Figure 2–1. Shipped Items

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Starter Kits

Starter kits (part number 75-0316-903) are available from Unisys Direct and can be customized at the client’s request to include items such as cleaning supplies, extra consumable items, and replacement items. Refer to Appendix C for ordering information.

Selecting a Place for the Source NDP Unit

Select a flat, stable surface for installing the Source NDP unit. The unit can be placed next to a teller, between tellers, or in another convenient location. A local PC workstation is required for Source NDP operation only if the site has determined that the Source NDP unit will not be connected to a LAN.

A Source NDP is designed to require minimum space for operation. However, it is important to allow clearance around the unit as follows:

• Allow clearance at the front of the unit to load and remove documents.

• Allow clearance above the unit to remove the covers and to permit

access to the track.

• Allow clearance at the rear of the unit to protect the connection between

the LAN cable and the PC Card.

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Before You Begin

The Source NDP is designed for installation by an operator. Someone at your site must furnish a LAN connection or a connection to a local workstation. Someone must also install system software along with application software or a Source NDP exerciser program.

Before you begin processing documents, follow the instructions in Section 3 of this guide to adjust the check limiters and set up the endorser.

Overview of Hardware Installation

Follow the steps in Figure 2-2 to install the Source NDP unit. For detailed instructions, refer to “Installing the Source NDP Unit,” later in this section.

Caution

Attach the power cord to the Source NDP unit and plug the cord into a power outlet before inserting the PC Card. Otherwise, electrostatic discharge may damage the unit.

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Legend

1 Make sure that the Power On/Off switch is in the Off (O) position.

2 Connect the DC power cable to Source NDP unit.

3 Connect the AC power cord to the power supply.

4 Connect the AC power cord to a power outlet.

5 If one is provided, install the ferrite bead in its nylon case on the cable attached to

the PC Card.

6 Connect the cable from the LAN or PC to the PC Card.

7 Insert the PC Card into slot at the back of the Source NDP unit.

8 Install the Inkjet print cartridge in the holder under the top-right cover.

A Connect the LAN cable or direct-connect (crossover) cable to the LAN card in the

host PC. (This task is normally done by the person responsible for site installation.)

Figure 2–2. Overview of Source NDP Installation

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Installing the Source NDP Unit

Follow these steps to install a Source NDP:

1. Make sure the Power On/Off switch shown in Figure 2-3 is in the Off (O is depressed) position.

Figure 2–3. Power On/Off Switch

2. Connect the DC power cable attached to the power supply to the rear of the document processor. The round, 8-pin plug fits only one way into the unit. Refer to Figure 2-4.

Figure 2–4. Connecting the DC Power Cable

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3. Connect the female end of the AC power cord to the power supply as shown in Figure 2-5.

Figure 2–5. Connecting the AC Power Cord to the Power Supply

4. Plug the male end of AC power cord into the AC power source (wall outlet). Refer to Figure 2-6.

Note: If there is power, you will hear the fan in the power supply.

Figure 2–6. Plugging in the Power Cord

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5. Connect the cable from the LAN or PC (installed by your system installer) to the PC Card. Refer to Figure 2-7.

Figure 2–7. Connecting the LAN Cable to the PC Card

6. Install the ferrite bead in its nylon case, which is shipped with the Source NDP unit, as follows:

Note: Some systems do not require a ferrite bead, in which case, it is not shipped with the system.

a. Open the nylon case enclosing the ferrite bead. b. Place the case over the cable attached to the PC Card, as shown in

Figure 2-8.

Figure 2–8. Installing the Ferrite Bead

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c. Snap the nylon case closed. The position of the ferrite bead on the

cable is shown in Figure 2-9.

Figure 2–9. Position of the Ferrite Bead

7. Insert the PC Card into the slot at the rear of the Source NDP as shown in Figure 2-10.

Figure 2–10. Inserting the PC Card

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8. Remove the shipping tape holding the top covers in place.

9. Install an Inkjet print cartridge as follows:

Caution

Remove and insert the cartridge with care. The sharp lower edge of the cartridge can cause damage to the electrical contacts in the cartridge holder. Watch that the bottom edge of the cartridge does not catch on or scrape the electrical contact in the holder. Hold the cartridge level during removal and replacement. Ensure the cartridge is level and fully seated in the holder before closing the blue latch. Refer to “Replacing the Inkjet Print Cartridge” in Section 5.

a. Remove an Inkjet print cartridge from its packaging box and container.

Follow the instructions enclosed in the box to prime the cartridge.

Note: The Inkjet print cartridge is packaged in a separate box included in the Source NDP shipping carton.

b. Remove the top-right cover as shown in Figure 5-3. c. Follow the instructions, “Replacing the Inkjet Print Cartridge,” in

Section 5 to insert the cartridge.

d. Replace the top-right cover as shown in Figure 5-4. Make sure the

three tabs on the bottom of the cover fit in the holes in the baseplate. The pin on the top of the tower must fit into the hole inside the cover.

10. Remove the cardboard insert that protects the separator and feeder flag during shipment. Remove the tape holding the check limiters in place.

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Uninstalling a Source NDP Unit

Follow these steps to uninstall a Source NDP unit and prepare it for shipping in the event the unit needs servicing or repair:

1. Make sure the Power On/Off switch shown in Figure 2-11 is in the Off (O is depressed) position.

Figure 2–11. Power On/Off Switch

2. Disconnect the DC power cable attached to the power supply from the rear of the document processor. Refer to Figure 2-12

Figure 2–12. Disconnecting the DC Power Cable

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3. Follow the instructions in “PC Card” in Section 5 to remove the card as shown in Figure 2-13.

Figure 2–13. Removing the PC Card

4. Follow the instructions in “Removing the Inkjet Print Cartridge” in Section 5 to remove the cartridge as shown in Figure 2-14.

Figure 2–14. Removing an Inkjet Print Cartridge

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Preparing a Source NDP Unit for Shipping

Return ONLY the Source NDP Network Document Processor for service. Your system administrator or supervisor has the necessary paperwork. Follow these steps to prepare a unit for shipping:

1. Pack the Source NDP unit for shipment as shown in Figure 2-15. Do not return the power supply and cord, PC Card and cable, any consumable, replacement, or cleaning supply items, or documentation.

2. Include a Return Material Authorization (RMA) for new units and in-service units outside the U.S. Also, include a Return Item Report (RIR).

3. Seal the box with packing tape, and affix a return mailing label and postage.

4. Include customs forms if required.

5. Ship using a carrier that provides proof of delivery and insurance for the full value.

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Figure 2–15. Packing the Source NDP for Shipping

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Section 3

Source NDP Operation and Document Processing

This section describes operating a Source NDP and processing documents. In this section, you will learn how to

• Operate the Source NDP unit

• Set up the Source NDP unit for processing

• Properly prepare documents for processing

• Process documents

Keep your Source NDP unit in satisfactory operating condition by keeping it clean. Refer to Section 4, “Source NDP Cleaning.” Replacing the Inkjet print cartridge and ink dabber is described in Section 5.

Normal Operation

During normal operation, you can expect the unit to behave as follows:

• Documents flow smoothly through the track.

• The image light in the tower flashes as document images are captured.

• Endorsements are printed on documents as controlled by the application.

• Documents are pocketed.

What you observe and the audio signals you hear may be important in determining the causes of problems. If a problem occurs, refer to Section 6, “Recovery from Problem Conditions.”

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Powering the Unit On and Off

An On/Off switch is located at back of the unit, as shown in Figure 3-1.

Figure 3–1. Power On/Off Switch

Press “|” on the power switch to power on the Source NDP unit. The Power status light (top indicator) should turn solid green. Refer to Section 6 if a problem occurs.

Press “O” on the power switch to power off the unit. When the unit is powered on, status light activity monitors the following start-

up sequence:

1. The Ready indicator (middle indicator) blinks yellow while a connection to the host PC is established. This normally takes 30 to 40 seconds.

2. The Ready indicator blinks green while the unit waits for a response from the application at the host PC.

3. The indicator is illuminated solid green when the Source NDP unit is ready to process documents.

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Start/Stop Button

The Start/Stop button is located on the right-hand side of the unit near the feeder. Figure 3-2 shows pressing the Start/Stop button with top-right cover in place. The cover is on during normal operation.

Figure 3–2. Pressing the Start/Stop Button with the Cover in Place

Figure 3-3 shows pressing the Start/Stop button with the cover removed. The cover is off during cleaning and some recovery tasks.

Figure 3–3. Pressing the Start/Stop Button with the Cover Removed

Using the Start/Stop Button to Process Documents

Press and quickly release the Start/Stop button to start or stop

processing documents when the Ready status light is solid green. Use the same action when the Ready light is solid yellow after a track stop to restart document processing.

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Using the Start/Stop Button to Clear the Track

If a document or documents stop in the track during processing, hold down the Start/Stop button for several seconds. This action starts the track motor and normally ejects documents into a pocket for reprocessing.

When a jam occurs, it may be necessary to take other actions to clear the track. Refer to “Clearing the Track,” in Section 6.

Status Lights

Three lights on the front of the unit (Figure 3-4) indicate the status of the unit and the application that runs on the host PC. Some applications add audible messages to indicate status.

Figure 3–4. Status Lights

The sequence of lights you normally see when powering on the Source NDP unit is described in “Powering the Unit On and Off,” earlier in this section. During normal operation, the Ready light remains solid green while documents are flowing. It blinks green if documents stop, which may occur if the application is slow in processing information or if the network is slow. It may also blink green if the Source NDP unit is capturing OCR as well as MICR data because the application is stopping and quickly restarting documents in the track loop area.

The following table describes the meaning of each status light and gives corrective actions for problem conditions. Refer to Section 6 for additional information about recovering from problem conditions.

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Status Light Conditions and Corrective Actions

Power Indicator

Not Illuminated The Source NDP unit does not have power.

1. Press the power switch to Off (O).

2. Check power connections to the unit and external power supply.

3. Press the power switch to On (|).

Solid Green The unit has power.

Ready Indicator

Blinking Green The unit is waiting for a response from the application.

Normally, no action is necessary. If delays are long, contact your site administrator.

Solid Green The unit is ready to process documents or is processing documents.

Blinking Yellow The unit is connecting to the host PC.

After one minute, ensure that the PC Card is plugged into the back of the unit. For long delays, have your site administrator confirm that the Source NDP manager program is running on the host PC.

Solid Yellow A processing problem such as a jam, double document, or skewed document has

occurred. Documents may be outside of specifications in Appendix B. (Holes in a document may cause a too-short condition.)

Follow the steps in “Recovering from Processing Problems” in Section 6. Return documents to the feeder bay and press the Start/Stop button to continue processing.

Blinking Red There is a problem with the server or LAN.

Power the Source NDP unit off and then on again. Notify your site administrator about recurring problems.

Solid Red There is a potential hardware problem with your Source NDP unit.

Notify your site administrator.

Application Indicator

Blinking Yellow or Solid Yellow

There is an application exception or problem. Refer to the application documentation.

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Processing Documents

Processing documents involves the following tasks:

• Setting up the Source NDP unit

• Preparing documents for processing

• Feeding documents

• Removing documents from pockets

It is normally the job of your site supervisor or administrator to start up application programs on the host PC for processing documents. However, at some sites, you may be required to perform these tasks. If so, you will be instructed about what to do.

Cleaning the Source NDP is important for satisfactory operation. Before processing documents, be sure that the unit has been cleaned following the weekly or as-needed cleaning procedures in Section 4. After cleaning, process several test documents to ensure that the unit is clean and ready for use.

As you work, you may have to remove jammed documents or recover from other problem conditions. Section 6 describes reprocessing documents and recovering from problems. Refer to documentation provided with the application program to recover from application problems.

Setting Up the Source NDP Unit

An application must be started before you begin processing documents. If it is your job to start the application, refer to the documentation supplied with the application.

Follow these steps to set up the Source NDP unit for processing:

1. Adjust the check limiters to accommodate the length of the longest documents in pockets.

• Use short check limiters available from Unisys Direct when the

longest documents are shorter than the pocket (or under 6 inches). This helps to ensure proper document stacking and reduces pocket jams. Install the foam limiter by squeezing the limiter and pressing it into the pocket. Position the limiter so that documents clear the last roller at the pocket entrance. Refer to Figure 3-5.

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Figure 3–5. Installing Short Check Limiters

• Use long check limiters when the longest documents are longer than

the pocket. There is one long check limiter for the left pocket and another for the right pocket. Adjust the limiters to accommodate the longest documents. Refer to Figure 3-6.

Figure 3–6. Adjusting Long Check Limiters

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2. If the application endorses documents, do the following:

Caution

Remove and insert the cartridge with care. The sharp lower edge of the cartridge can cause damage to the electrical contacts in the cartridge holder. Watch that the bottom edge of the cartridge does not catch on or scrape the electrical contact in the holder. Hold the cartridge level during removal and replacement. Ensure the cartridge is level and fully seated in the holder before closing the blue latch. Refer to “Removing the Inkjet Print Cartridge” and “Replacing the Inkjet Print Cartridge” in Section 5.

a. Visually inspect the bladder in the ink cartridge to see how much ink is

in the cartridge. Usually, a collapsed bladder indicates that the ink cartridge is almost empty and needs to be replaced soon. The shaded bladder in Figure 3-7 indicates that the ink cartridge is probably full.

Figure 3–7. Checking the Ink Supply

b. If the endorser has not been used recently, it may be necessary to

prime the Inkjet print cartridge. Remove the cartridge. Push on the ink bladder with a paper clip inserted through the access hole at the rear of the cartridge. Allow the ink to absorb back into the cartridge, and wipe off any excess ink with a dry tissue.

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c. Adjust the endorser height to one of three positions (top, middle, and

bottom). Process several test documents to ensure that the position of the endorsement is correct. Refer to Figure 3-8.

Figure 3–8. Adjusting the Endorsement Height

Preparing Documents for Processing

It is very important to properly prepare documents for processing. Otherwise, Source NDP performance will be less than satisfactory. Follow the steps in this section to prepare documents.

The Source NDP is designed to process normal business documents and giros and excels at handling mixed-sized documents. Refer to Appendix B for document specifications. Remember to take extra care when preparing stacks of mixed documents for processing.

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Carefully follow these steps to prepare documents for processing.

1. Check documents by inspecting them for acceptable size and condition. a. Smooth out creases, folds, and curls in documents. Also, smooth out

dog-ear corners, as shown in Figure 3-9.

Figure 3–9. Smoothing Out Dog-Ears

b. Remove rubber bands, paper clips, staples, and other foreign objects

as shown in Figure 3-10.

Figure 3–10. Removing Foreign Objects

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c. Remove other non-document items such check stubs and adding

machine tapes. Refer to Figure 3-11.

Figure 3–11. Removing Other Non-Document Items

d. Repair torn or damaged documents, or place them in a carrier

envelope. Do not use tape to repair areas with code line or encoded amount information. Use a carrier envelope in these cases. Refer to Figure 3-12.

Figure 3–12. Using a Carrier Envelope for a Torn or

Damaged Document

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2. Take in hand a small stack of 20 or 30 documents. Flip through the deck, as shown in Figure 3-13 to ensure all documents are in the same orientation.

Figure 3–13. Checking Document Orientation

3. Repeatedly tap the bottom edge of documents on a hard, flat surface, as shown in Figure 3-14. Bottom edges must be nearly perfectly

aligned for satisfactory feeding.

Figure 3–14. Aligning Bottom Edges

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4. Repeatedly tap the leading edge of documents on a hard, flat surface, as shown in Figure 3-15. Leading edges must be closely aligned for satisfactory feeding.

Note: The leading edge is the right-hand edge of a document as viewed with the front of the document facing you.

Figure 3–15. Aligning Leading Edges

Feeding Documents

You may feed documents one at a time or in batches. It is very important that you properly prepare documents for feeding

and ensure that edges are aligned. Otherwise, documents may be skewed when feeding. This results in missed MICR code lines, skewed images, and frequent feed errors.

Note: The failure to align document edges is the most common error causing documents to stop during processing.

Proceed as follows:

1. Take in hand a single document or as many as 100 documents that you have prepared for processing.

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2. Fan through the deck once again as shown in Figure 3-16 to check that edges are aligned.

Figure 3–16. Fanning Documents to Check Alignment Before Feeding

3. Check the alignment of bottom edges once more to ensure that edges are aligned as shown in Figure 3-17.

Figure 3–17. Checking the Alignment of Bottom Edges

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4. Turn the document or documents so that printed document sides

face away from the feeder flag, as shown in Figure 3-18.

Figure 3–18. Orienting Documents for Feeding

5. Pull back the feeder flag to insert the documents in the feeder bay. Refer to Figure 3-19.

Note: Do not overfill the feeder bay. Documents should drop easily into the feeder bay. Otherwise, feed errors will occur.

Figure 3–19. Positioning Documents in the Feeder Bay

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6. Slide the documents forward to the end of the feeder bay, which is at the entrance to the track as shown in Figure 3-20.

Figure 3–20. Position of Documents for Feeding

7. Ensure that documents are in the proper position for feeding with leading edges (A) against the end of the feeder bay and bottom edges (B) touching the feeder floor along the entire length of the documents. Refer to Figure 3-21.

Figure 3–21. Alignment of Document Edges for Feeding

8. Wait for the Ready status light to turn solid green. (After a track stop, it remains solid yellow until you resume processing.)

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9. With the Ready status light solid green press and quickly release the

Start/Stop button to feed documents. Refer to Figure 3-22.

Figure 3–22. Pressing the Start/Stop Button

Removing Documents from Pockets

Processed documents are sent to one of two pockets. Remove the documents from the pocket or pockets, and follow the work flow procedures practiced at your site to handle them after processing. For best results, follow these practices:

• Remove documents when a pocket is nearly full. Jams occur when

pockets are too full.

• Occasionally check that endorsements are clearly printed.

• Be sure that short or long check limiters are installed based on the length

of the longest processed documents. Check limiters help to minimize pocketing problems.

• Occasionally check with your supervisor or site administrator to ensure

that images are properly captured and that the quality is good.

• When running an application that selects a pocket, occasionally thumb

through pocketed documents to check that pocketing was done correctly.

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Section 4

Source NDP Cleaning

For continued satisfactory operation, clean the image glass as needed and the document processor every week. Cleaning requires removal and replacement of the covers and the removable track wall. Refer to Section 5 for instructions to remove and replace these components.

Note: In addition to cleaning, feeder components must be replaced for continued satisfactory operation when their expected life is exceeded. Refer to “Nudge and Feed Tires and Rollers” and “Separator Tire and Holder” in Section 5.

Cleaning Supplies

You will need the following items to perform cleaning (refer to Appendix C to order):

• Microduster (75-0202-905)

• Source NDP Cleaning Swabs (75-2094-904)

• Source NDP Cleaning Card (75-2093-906)

• Image Glass (Microfilmer Mirror) Cleaning Pads (75-1804-907)

Cautions

• Do not expose items presaturated with isopropyl alcohol to heat or

flame.

• Using gloves to avoid contact of isopropyl alcohol with skin is

recommended to avoid skin irritation.

• Latex gloves may cause skin irritation for some people. If irritation or

rash develops, discontinue use.

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Location of Components for Cleaning

Figure 4-1 shows the location of components for cleaning.

Legend

Reflective sensor

Idler roller (not accessible)

Idler roller in track (4 sets of rollers)

Separator

Idler roller in removable track wall

eed rolle

4 Im

age glass

udge rolle

Figure 4–1. Location of Components for Cleaning

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Cleaning the Image Glass As Needed

The image glass needs to be cleaned when images have streaks. Clean the image glass (item 4 in Figure 4-1) when asked to do so by your supervisor.

Follow these steps to clean the image glass:

1. Remove the top-left cover as described in Section 5.

2. Remove the removable track wall as described in Section 5.

3. Wipe the surface of the image glass with an image glass cleaning pad presaturated with isopropyl alcohol. Refer to Figure 4-2.

Figure 4–2. Cleaning the Image Glass

4. Replace the removable track wall.

5. Replace the top-left cover.

Cleaning the Source NDP Unit Weekly

Perform weekly cleaning to ensure that the Source NDP unit is in good operating condition. Refer to Figure 4-1 for the location of components for cleaning. A summary of weekly cleaning tasks is presented in the table at the end of this section. It is recommended that you follow the instructions beginning on this page until you are familiar with the cleaning procedures.

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Follow these steps to clean the Source NDP weekly:

1. Remove all five Source NDP covers as described in Section 5. Also remove the removable track wall as described in Section 5.

2. Blow dust and paper fragments along the entire track using the microduster in the following areas:

• Feeder pocket, nudge and feed rollers, separator, and reflective sensor.

• Both sides of the tower (blowing dust from one side of the tower is

shown in Figure 4-3). This is important for removing dust from otherwise inaccessible rollers.

• Areas exposed by the removed track wall.

• Pocket areas.

• Ridges on the inner side of the removable track wall.

Figure 4–3. Blowing Dust and Paper Fragments from the Tack

3. Wipe the surface of the image glass (item 4 in Figure 4-1) with an Image Glass Cleaning Pad presaturated with isopropyl alcohol. Refer to Figure 4-4.

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Figure 4–4. Cleaning the Image Glass

4. Clean the reflective sensor (item 1 in Figure 4-1) in the feeder area with the cleaning swab as shown in Figure 4-5. The sensor is in the track wall near the bottom of the track.

Note: The other sensors in the unit compensate automatically for dirt and dust. These sensors do not require cleaning.

Figure 4–5. Cleaning the Feeder Sensor

5. Power on the Source NDP unit and wait for the Ready indicator to turn solid green.

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6. Follow these steps to remove the separator (item 7 in Figure 4-1): a. Make a note of which side of the separator faces the track. (The

sides are labeled with one, two, or three dots as shown in Figure 4-6.)

Figure 4–6. Separator Markings

b. Remove the separator as shown in Figure 4-7 to gain access to

components for cleaning.

Figure 4–7. Removing the Separator

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7. Use Source NDP Cleaning Swabs to perform the following two tasks: a. Hold down the Start/Stop button to start the feed motor, and clean

the six, black drive rollers (item 5 in Figure 4-1) as shown in Figure 4-8.

Figure 4–8. Cleaning the Drive Rollers

b. Hold down the Start/Stop button to start the feed motor, and clean all

accessible brown idler rollers in the track (item 2 in Figure 4-1) as shown in Figure 4-9.

Note: Access to the idler rollers in the image tower area is difficult. Thus it is important to blow dust with the air duster in step 2. This action helps to clean the inaccessible rollers.

Figure 4–9. Cleaning the Idler Rollers

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8. Clean the three sets of idler rollers (item 3 in Figure 4-1) that are part of the removable track wall.

9. Replace the removable track wall as described in Section 5.

10. Replace the separator, returning it to its original position with the same side towards the track. Do this by positioning the hole in the bottom of the assembly over the spindle, and then gently pushing the assembly down over the spindle until it stops.

11. Use a Source NDP Cleaning Card (75-2093-906) presaturated with isopropyl alcohol to clean track components as follows:

Note: The procedure for using the cleaning card may result in feed errors reported for some applications. These errors can be ignored.

a. Remove the card from its package as shown in Figure 4-10.

Figure 4–10. Removing a Source NDP Cleaning Card from Its Package

b. Place the card in the feeder and push it past the separator until it

stops against the first idler roller (item 2 in Figure 4-1). In this position, the card is in contact with the nudge and feed rollers (items 8 and 9 in Figure 4-1).

c. Grasp the cleaning card by the end, as shown in Figure 4-11, as

you press and release the Start/Stop button (Figure 4-12). This action rubs the rotating tires against the cleaning card to clean them. Repeat this step again.

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Figure 4–11. Cleaning the Nudger and Feeder Tires with the Cleaning

Card

Note: Check the image glass to ensure it was not smudged when you used the cleaning card.

d. With the cleaning card positioned past the separator (Figure 4-11),

hold down the Start/Stop button (Figure 4-12), and let go of the card. The card travels through the track to a pocket and cleans track

components as it passes.

Figure 4–12. Accessing the Start/Stop Button with Covers Removed

12. Replace all Source NDP covers as described in Section 5. After cleaning the document processor, process several test documents to

ensure that the unit is working properly.

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Summary of Weekly Cleaning Tasks

The following table presents a summary of weekly cleaning tasks.

Weekly Cleaning Tasks

Steps Cleaning Tool Task

1 Remove all covers and the removable track wall.

Use a Unisys Microduster Disposable to blow dust and paper fragments from the track, feeder areas, either side of the tower, and pockets. Also blow dust from the ridges on the inner side of the removable track wall.

Use a Source NDP Image Glass Cleaning Pad (presaturated with isopropyl alcohol) to wipe the image glass.

Use a Source NDP Cleaning Swab to clean the reflective sensor in the feeder area.

5 Power on the unit and wait for the Ready indicator to turn

solid green.

Remove the separator. Observe which side faces the track wall as indicated by the dots on the top of the assembly.

Hold down the Start/Stop button to start the feed motor, and use cleaning swabs to

• Clean the six, large, black drive rollers.

• Clean the small, brown idler rollers and two sets of

feeder rollers.

Use cleaning swabs to clean the three sets of rollers in the removable track wall.

Replace the removable track wall.

Replace the separator, returning it to its original position with the same side towards the track.

Insert a Source NDP Cleaning Card in the feeder and past the separator until it stops. Hold the card as you press and release the Start/Stop button to clean the rollers. Repeat.

Place the card in the feeder. Press and release the Start/Stop button to run the card through the track.

Replace all covers.

4326 6295–002 5–1

Section 5

Removal and Replacement of Source NDP Components

This section describes how to remove and replace these components for normal cleaning and operation tasks:

• Unit covers

• Removable track wall

It also describes how to remove and replace the following document processor components that are worn or broken or must otherwise be replaced:

• PC Card

• Pocket flexures

• Inkjet print cartridge and dabber

• Nudge and feed tires and rollers

• Separator tire and holder

Appendix C provides information for ordering replacement items from Unisys Direct.

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Unit Covers

The Source NDP covers provide access for cleaning the unit, clearing the track, and replacing consumable or replacement items. Refer to Figure 1-2 for the location of these covers. Replacement covers are available from Unisys Direct.

Caution

Be sure the document processor is connected to an AC power source before removing the covers. Otherwise, electrostatic discharge may damage the unit.

Top-Left Cover

The top-left cover is located on the pocket side of the unit. To remove, grasp on either side and pull up on the cover. Refer to Figure 5-1.

Figure 5–1. Removing the Top-Left Cover

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When replacing the cover, align the three tabs on the bottom edge of the cover with the holes in the base. Align the pin on the top of the tower with the hole in the cover as shown in Figure 5-2. Push the cover down into position.

Note: For proper operation, ensure that the pin on the top of the tower fits into the hole in the underside of the cover.

Figure 5–2. Replacing the Top-Left Cover

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Top-Right Cover

The top-right cover is located on the feeder side of the unit. To remove, grasp on either side and pull up on the cover. Do not grasp or pull up on the tower part of the cover. Refer to Figure 5-3.

Figure 5–3. Removing the Top-Right Cover

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Note: For proper operation, ensure that the pin on the top of the tower fits into the hole inside the top of the cover.

Figure 5–4. Replacing the Top-Right Cover

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Pocket Entry Cover

The pocket entry cover is located at the entrance to the pocket next to the feeder. To remove, grasp and pull up on the cover as shown in Figure 5-5. Replace by reversing the motion.

Figure 5–5. Pocket Entry Cover

Separator Cover

The separator cover fits over the separator and is located near the track entrance of the feeder. To remove, grasp and pull up on the cover as shown in Figure 5-6. Replace by reversing the motion.

Figure 5–6. Separator Cover

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Loop Cover

The loop cover fits over the inside part of the track loop. To remove, grasp and pull up on the cover as shown in Figure 5-7. Replace by reversing the motion.

Figure 5–7. Loop Cover

Removable Track Wall

You will need to remove the removable track wall to clean the image glass and to sometimes clear the track. Figure 1-2 shows the location of the track wall and release levers. Replacement track walls are available from Unisys Direct.

Cautions

Be sure the document processor is connected to an AC power source before removing the covers. Otherwise, electrostatic discharge may damage the unit.

Remove the removable track wall as follows:

1. Remove the top-left cover. Refer to Figure 5-1.

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2. One at a time, push down and turn each blue-capped release lever 90 degrees as shown in Figure 5-8. This releases the track wall from the base of the unit.

Figure 5–8. Releasing the Release Levers for the Removable Track Wall

3. Pull the left end of the wall toward you, and lift straight up to remove the wall as shown in Figure 5-9.

Figure 5–9. Removing the Removable Track Wall

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4. To replace, place the wall into its approximate position in the track.

5. Push in and down on the base and top of the wall near the middle until it clicks into place. Refer to Figure 5-10.

Note: When the wall is properly seated, the two projections on the bottom of the wall fit into the holes in the base of the unit. Also, the pins on the bottom of each of the three release levers fit into the base.

Figure 5–10. Seating the Removable Track Wall

6. Push down and turn 90 degrees to tighten the left-most, right-most, and middle release levers in that order.

7. Replace all covers.

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PC Card

A PC Card is required to install and operate the Source NDP . If a PC Card needs replacing, use a LAN PCMCIA Type II, NE 2000 native-mode compatible PC Card (5V, 16 bit). PC Cards are available from Unisys Direct.

Caution

Be sure the document processor is connected to an AC power source. Otherwise, electrostatic discharge may damage the unit.

Follow these steps to remove and replace the PC Card, which is located in a slot at the back of the unit:

1. Press the release button beside the PC Card as shown in Figure 5-11.

Figure 5–11. PC Card Release Button

2. Remove the card from the slot as shown in Figure 5-12.

Figure 5–12. PC Card and Slot

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3. Disconnect the LAN cable from the PC card. Refer to Figure 5-13.

Figure 5–13. Disconnecting the LAN Cable from the PC Card

4. To install a PC Card, do the following (the reverse of the previous steps): a. Connect the cable from the LAN or PC to the PC Card. b. If required, ensure the ferrite bead in its nylon case is installed on the

LAN cable near the PC card as shown in Figure 5-14. This is required for protection against electromagnetic interference.

Figure 5–14. Installing the Ferrite Bead

c. Push the card into the slot at the rear of the unit until it clicks into

place.

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Pocket Flexures

Each pocket has a pocket flexure to help ensure that documents do not jam when they enter a pocket. Replace the pocket flexures (Unisys Direct number 75-2098-905) at least every 250,000 documents following these steps:

1. Remove the pocket entry and separator covers (Figures 5-5 and 5-6).

2. Grasp the pocket flexure, and pull up to remove it from the end of the pocket wall. Refer to Figure 5-15.

Figure 5–15. Removing a Pocket Flexure

3. Replace a pocket flexure by sliding it over the end of the pocket wall, as

shown in Figure 5-16. Push it down as far as it will go.

Note: A slot near the end of flexure fits over a spine in the track wall to ensure that the end of the flexure is properly positioned.

Figure 5–16. Correct Position of Pocket Flexure

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Inkjet Print Cartridge

The Inkjet print cartridge for the multi-jet endorser is located near the rear of the unit on the right side. The cartridge has a self-contained ink supply and needs to be replaced when endorsements on documents are light or not printed. Replace a used cartridge with a replacement cartridge from Unisys Direct. For new units, you may need to install the Inkjet print cartridge that is shipped with the unit.

Removing the Inkjet Print Cartridge

Remove the Inkjet print cartridge as follows:

Caution

Be sure the document processor is connected to an AC power source before removing the covers. Otherwise, electrostatic discharge may damage the unit.

1. Remove the top-right unit cover. Refer to Figure 5-3.

2. Make a note of the position (bottom, middle, or top) of the Inkjet print cartridge.

3. Grasp the cartridge positioning lever as shown in Figure 5-17, and push it

down to its bottom position.

Figure 5–17. Positioning the Inkjet Print Cartridge

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4. Release the blue retaining clip by pulling it back and off the cartridge, as shown in Figure 5-18.

Figure 5–18. Inkjet Print Cartridge Retaining Clip

5. Pull up to remove the cartridge as shown in Figure 5-19.

Figure 5–19. Removing the Inkjet Print Cartridge

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Replacing the Inkjet Print Cartridge

Replace the Inkjet print cartridge as follows:

Caution

1. Remove an Inkjet print cartridge from its shipping container. Follow the

instructions enclosed with the cartridge to prime the cartridge.

2. Pull back the blue retaining ring (shaded in Figure 5-20) to its open position.

Figure 5–20. Opening the Inkjet Head Retaining Ring

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3. Notice the bottom edge of the ink cartridge and top edge of the electrical contact strip in the cartridge holder as shown in Figure 5-21. The electrical contact strip can be damaged by allowing the cartridge to touch it when installing.

Figure 5–21. Cartridge and Electrical Contact Edges

4. Move the cartridge into position above the holder, as shown in Figure 5-22. Align the two pins on the cartridge with the slots in the holder, and press the cartridge forward and down into place.

Figure 5–22. Inserting an Inkjet Print Cartridge

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5. Push the blue retaining ring up to its closed position to hold the cartridge in place as shown in Figure 5-23.

Figure 5–23. Closing the Inkjet Head Retaining Ring

6. Position the Inkjet cartridge holder in one of three notched positions (top, middle, and bottom) as shown in Figure 5-24. Otherwise, sprayed ink may miss documents. The cartridge holder clicks into a notched position when it is properly positioned.

Note: If replacing the cartridge, readjust the Inkjet print cartridge so that it clicks into its former endorsement position (bottom, middle, or top).

Figure 5–24. Positioning the Inkjet Cartridge

7. Replace the top-right unit cover. Refer to Figure 5-4.

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Replacing the Ink Dabber

The felt ink dabber and holder are located near the rear of the unit and behind the tower. They are identified by a blue tab that extends above the top of the unit. Replace the dabber (Unisys Direct number 75-0270-902) or the dabber and holder (Unisys Direct number 75-2097-907) when the dabber becomes blackened with ink. Generally, you do not need to replace the dabber every time the ink cartridge is replaced. However, you should check the condition of the dabber at that time.

Replacing only the dabber felt can be messy, but can offer potential cost savings. Dabbers are available as preinstalled in holders for convenient replacement.

Replace the dabber or dabber and holder as follows:

1. Pull up to remove the holder with the felt dabber from the unit as shown in Figure 5-25.

Figure 5–25. Ink Dabber and Holder

2. If you choose to replace only the dabber, remove it from the holder and insert a new dabber in its place.

3. Insert the new dabber in its holder back into position.

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Nudge and Feed Tires and Rollers

The nudge and feed tires and rollers are located near the end of the feeder bay under the top-right cover. The rollers are identified by the round blue caps that cover the roller barrels. Refer to Figure 1-2.

Replace the nudge and feed tires when documents no longer feed properly or at the end of their expected life. When replacing the nudge and feed tires, also replace the separator tire. If replacing just the tires does not correct document feeding problems, you may need to replace the rollers. There is a clutch in each roller, which may become worn.

Normal expected tire life is 250,000 documents. The number of documents processed is logged by a document counter in the Source NDP unit, and is accessed from the host PC. For a document count, ask your site administrator.

Replacement kits with nudge, feed, and separator tires only are available from Unisys Direct (item number 75-0306-904). Unisys Direct also has replacement kits with tires mounted and ready to install (item number 75-0307-902).

Follow these steps to remove and replace the nudge or feed components:

1. Remove the top-right cover. Refer to Figure 5-3.

2. Hold the roller with one hand, and rotate the blue cap with the other hand in the direction of the arrow. Refer to Figure 5-26.

Figure 5–26. Opening the Roller Cap

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3. Grasp the blue cap, and lift off the roller and tire as shown in Figure 5-27.

Note: It may be helpful to pull back on the feeder flag or the blue separator knob when removing the nudge or feed roller.

Figure 5–27. Removing the Nudge or Feed Roller

4. If replacing only the tire, remove the old tire and push the new tire in place onto the roller. Refer to Figure 5-28.

Figure 5–28. Nudge or Feed Roller and Tire

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5. Check that the tire is properly seated in the grove on the roller. The edges of the tire should not overlap the edges of the grove. Refer to Figure 5-29.

Figure 5–29. Nudge or Feed Tire Position on Roller

6. Take the roller in hand, and rotate the blue cap clockwise in the direction of the arrow until it stops to prepare for reinstallation. Refer to Figure 5-30.

Figure 5–30. Preparing to Reinstall the Nudge or Feed Roller

7. Push the roller down over the shaft until it stops. You may have to rotate it while sliding it over the shaft. The roller slides over the shaft a distance of approximately 2 cm (less than one inch).

8. Rotate the blue cap counterclockwise to close until it clicks into the closed position.

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Separator Tire and Holder

The separator tire and holder are located near the end of the feeder bay under the separator cover. The separator tire holder has a blue, triangular top that extends above the separator cover. Refer to Figure 1-2.

The separator tire is mounted on a holder with three sides. Maintenance involves the following tasks:

• Rotate the tire to a new side at about every 80,000 documents or

when occurrences of double-document feeds noticeably increase.

• Replace the separator tire at the end of its expected life. Normal

expected tire life is 250,000 documents.

Rotating the Separator

Follow these steps to rotate the separator:

1. Remove the separator cover. Refer to 5-6.

2. Observe which side of the blue, triangular cap is facing the track. The three sides of the cap are marked by a raised dot pattern as shown in Figure 5-31.

Figure 5–31. Dots Marking the Sides of the Separator

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3. Remove the holder and tire by grasping the triangular, blue cap and pulling up as shown in Figure 5-32.

Figure 5–32. Separator Tire and Holder

4. Turn the separator assembly so that a new tire surface is towards the track. For example, if tire sides 1 and 2 have been used, turn the separator so that side 3 is towards the track.

5. Reinstall separator tire and holder by positioning the hole in the bottom of the holder over the spindle. Gently push the holder down over the spindle until it stops.

6. Replace the separator cover.

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Removing and Replacing the Separator Tire and Holder

Follow these steps to remove and replace the separator tire or the tire and holder when all three tire sides have been used:

1. Remove the separator cover. Refer to Figure 5-6.

2. Remove the holder and tire by grasping the triangular, blue cap and pulling up as shown in Figure 5-33.

Figure 5–33. Separator Tire and Holder

3. Do one of the following:

• Replace just the tire.

a. Remove the old tire from the holder. b. Slip a new tire on the holder so that the red dot on the tire is up as

shown in Figure 5-34. (When installed, the tire has a triangular shape.)

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Figure 5–34. Position of Dot on Separator Tire

c. Check that the tire is properly seated so that the edge of the tire

meets the step molded into the holder.

d. Turn the new separator tire and holder so that side 1, indicated by

a single raised dot on top of the blue handle or knob, is towards the track.

e. Reinstall the separator tire and holder by positioning the hole in

the bottom of the holder over the spindle. Gently push the assembly down over the spindle until it clicks.

• Replace the tire preinstalled on its holder.

a. Check that the tire is properly seated so that the edge of the tire

meets the step molded into the holder.

b. Turn the new separator tire and holder so that side 1, indicated by

a single raised dot on top of the blue handle or knob, is towards the track.

c. Reinstall the separator tire and holder by positioning the hole in

the bottom of the assembly over the spindle. Gently push the assembly down over the spindle until it clicks.

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Section 6

Recovery from Problem Conditions

Problems with Source NDP operation or document processing can be grouped into these general categories:

• Problems due to incorrect preparation of documents for processing

• Problems due to incorrect feeding of documents

• Problems due to a foreign object or piece of paper in the track

• Problems with the connection to the host PC

• Problems with the Source NDP unit

• Problems with the application program or other host PC functions

This section describes how to recover from most problems that may be encountered during normal operation. However, you may need to refer to other documentation to recover from problems related to the application program that runs at the host PC. You will likely need assistance from your supervisor or site administrator for application problems.

Detailed troubleshooting procedures for use by a supervisor or site administrator are in electronic documents on the Source NDP CD-ROM. Also on this CD-ROM are frequently asked questions (FAQs) and answers. For the most up-to-date FAQs and support information, access Unisys InfoAdvisor at

http://www.infoadvisor.com When you are processing documents, pay attention to how the Source NDP

unit is operating as described in “Normal Operation,” in Section 3. What you observe and the audio signals and information you hear may be important in determining problem causes.

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General Approach to Problem Recovery

Recovery from many problems you may encounter is straight forward and can be accomplished by operators. Typically, here is what you should do to resolve a problem:

1. Follow the steps in “Recovering from Processing Problems,” later in this section, to recover from processing problems and to clear the track.

2. Refer to the Condition, Cause, and Correction Table in this section to identify possible problems and attempt to recover.

3. Request assistance from your supervisor or site administrator. Always tell your supervisor or site administrator about persistent problems.

Problems caused by an application error usually require the attention of your supervisor or site administrator.

Recovering from Processing Problems

A jam or other processing problem is indicated when the Ready light is solid yellow. Follow these steps to recover from a processing problem.

1. Notice the position of stopped documents:

• Documents that are past the image tower and partially or completely in

a pocket may need to be reprocessed. Follow the instructions for the application. Check with your supervisor if you have questions.

• Other documents in the track must be reprocessed.

2. Hold down the Start/Stop button until stopped documents reach a pocket.

Note: Refer to “Clearing the Track,” later in this section, for documents that do not move.

3. Take documents in hand for reprocessing. Maintain their original order.

4. Repair damaged documents or use a carrier envelope (refer to Figure 3-13) if required.

5. Tap documents to align edges as described in “Preparing Documents for Processing” in Section 3.

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6. Return documents to the feeder in their original order.

7. Press and quickly release the Start/Stop button to reprocess

documents. Continue with document processing.

Clearing the Track

Follow these steps when documents are jammed or repeatedly fail to travel to pockets. First, attempt to start reprocessing by following the steps in “Recovering from Processing Problems” earlier in this section.

1. Remove jammed documents by grasping and pulling straight up with

some force. Do not pull documents backwards.

2. Inspect the track for obstructions such as pieces of paper, paper clips, or staples.

3. Attempt to remove obstructions using the Source NDP Track Clearing Card.

a. Remove the Track Clearing Card from its storage location in the base

of the unit as shown in Figure 6-1.

Figure 6–1. Source NDP Track Clearing Card Storage

b. Insert the card into the feeder with the arrow pointing into the track.

Recovery from Problem Conditions

6–4 4326 6295–002

c. Pull back on the blue, triangular separator knob. Push the card

forward past the separator until it stops against the first small wheel in the track. Refer to Figure 6-2.

Figure 6–2. Positioning the Source NDP Track Clearing Card

d. Hold down the Start/Stop button, as shown in Figure 6-3, to move

the Track Clearing Card through the track until it reaches a pocket. The card catches and pushes forward bits of paper and other objects such as paper clips and staples.

Figure 6–3. Holding the Start/Stop Button to Clear the Track

Recovery from Problem Conditions

4326 6295–002 6–5

Caution

Be careful when removing the card if it becomes stuck. Pull the card straight up and not backwards for best results. Otherwise, you may damage the track.

4. If the Track Clearing Card or documents stop in the track, you may have to remove the removable track wall. Refer to “Removable Track Wall” in Section 5.

5. Remove any obstructions, and replace the removable track wall and all covers.

6. Return the Track Clearing Card to its place of storage in the base of the Source NDP unit as shown in Figure 6-1.

7. When ready to continue processing documents, go to step 3 in “Recovering from Processing Problems,” earlier in this section.

Problem Identification and Recovery

Use the Condition, Cause, and Correction Table in this section to identify possible problems and attempt to recover. The information in the table assumes that a unit has been running successfully.

For newly installed units, notify your supervisor or site administrators about problems that are not routine. Detailed troubleshooting procedures for supervisors and site administrators are in electronic documents on the Source NDP CD-ROM.

Recovery from Problem Conditions

6–6 4326 6295–002

Condition, Cause, and Correction Table

Condition Possible Cause and Corrective Action

The power indicator is not illuminated.

The machine does not have power. Follow these steps:

1. Make sure that the small, round DC plug from the power supply is plugged into the jack at the rear of the Source NDP unit. Attempt to power on the unit. Resume operation if the problem is resolved. Otherwise, continue with Step 2.

2. Make sure the AC plug from the power supply is plugged into an AC power outlet. Resume operation if the problem is resolved. Otherwise, continue with Step

3. Press the power switch at the rear of the Source NDP unit to the On (|) position. (If the power switch was in the On position, press it to the Off position and then back to the On position.) The Power indicator light should turn green. Resume operation if the problem is resolved. Otherwise, continue with Step 4.

4. Hold down the Start/Stop button, and listen for the track motor. If the track motor starts, the indicator light needs replacing. Notify your supervisor.

5. If the machine is still without power, request

assistance.

The Ready indicator does not light after the Source NDP unit has been powered on for at least ten seconds, but the Power indicator is illuminated.

The Source NDP unit may be locked in an error state. Follow these steps:

1. Press the power switch at the rear of the unit to the

Off (O) position.

2. Wait for ten seconds. Press the power switch to the

On (|) position. The Power indicator should light. The Ready indicator should blink yellow and, after about a minute, change to blinking green or solid green. The Ready indicator will not turn solid green unless the application is ready to process documents. Resume operation if the problem is resolved, or ask for assistance.

continued

Recovery from Problem Conditions

4326 6295–002 6–7

The Ready indicator is blinking green.

Normally no action is necessary. The Ready indicator blinks green when processing is interrupted while the unit awaits a response from the application. This may occur if the application is slow in processing information or the network is slow. It may also occur if the Source NDP unit is capturing OCR as well as MICR data, which generally results in a brief blink as the document stops and quickly restarts in the track loop area.

If the Ready indicator blinks green during processing for more than several minutes, the unit may have lost connection with the application running on the host PC. Do the following:

1. Power the unit off and then on again. (The unit should reconnect with the application.)

2. If the problem is not resolved, follow the actions for “Ready indicator is blinking yellow.“

3. Tell your system administrator about problems that persist.

The Ready indicator is blinking yellow.

A blinking yellow indicator during power up is normal and means that the unit is connecting to the host PC. No action is required unless the condition continues for more than one minute.

During processing, a blinking yellow Ready indicator indicates that communications with the host PC have been lost. Normally, the Source NDP unit will automatically reconnect to the host PC. In either case, if several minutes expire, do the following:

1. Power off the Source NDP unit. Ensure that the PC

Card is firmly secured in the card slot at the rear of the unit. It should click into place. Power the unit back on. Resume operation if the problem is resolved. Otherwise, continue to Step 2.

2. Ensure that adapter cable connecting the PC Card to the

LAN connection is connected. Resume operation if the problem is resolved. Otherwise, continue to Step 3.

continued

Recovery from Problem Conditions

6–8 4326 6295–002

3. Power the unit off and wait for one minute.

4. Power the unit on. The power indicator should light, and the Ready indicator should display the normal power-on indications. It should blink yellow and, after about a minute, change to blinking green or solid green.

5. If the problem is resolved, resume operation by following the steps in “Recovering from Processing Problems,” earlier in this section. Otherwise, continue with the next step.

6. If the Ready indicator does not change to solid green after several minutes, request assistance. The application may not be ready, the Source NDP Manager program may not be running, or there may be a network problem.

The Ready indicator is solid yellow.

A processing problem has occurred. The Ready indicator remains solid yellow until the problem is cleared and document processing is restarted. To recover, follow the procedures in “Recovering from Processing Problems,” earlier in this section.

Processing problems may include document problems, machine problems, or application errors. Examples of problems are jams, double documents fed, skewed documents fed, obstructions in the track, and documents being too long or too short to process. (A hole in the document may cause a too-short condition.)

For satisfactory processing, ensure that

• Documents are correctly prepared.

• Document edges are aligned and bottom edges are

against the feeder floor.

Persistent problems may result from machine and application problems or host PC or network problems and normally require assistance.

continued

Recovery from Problem Conditions

4326 6295–002 6–9

Some possible actions to take include the following:

• If you have access to the host PC, check any messages

that may be displayed.

• Check documents for damage and look for similar

damage on other documents stopped in the track during similar situations. Such damage provides a clue about the cause of the problem.

• Carefully inspect the track for any debris or broken or

bent track components.

• Clean the track, paying special attention to the idler

rollers.

If double document feeds or other feeding problems occur repeatedly, determine whether the expected life of feeder components has been exceeded and replace these components as described in Section 5.

The Ready indicator is blinking red .

There is a problem with the server or network. Follow these steps:

1. Power the Source NDP unit off.

2. Make sure the PC Card is plugged into the card slot in the back of the Source NDP unit.

3. Power the Source NDP unit back on. Resume operation if the problem is resolved. Otherwise, request assistance.

The Ready indicator is solid red.

There may be a hardware problem with the Source NDP unit. Follow these steps:

1. Power the Source NDP unit off and then on again to reset programs in the unit. Resume operation if the problem is resolved. Otherwise, continue with step 2.

2. If you are unable to continue processing, request assistance.

The Application indicator is blinking or solid yellow.

Refer to the application documentation to recover.

continued

Recovery from Problem Conditions

6–10 4326 6295–002

Documents are not pocketed correctly.

Examples of incorrectly pocketed documents include documents that jam at the pocket entrances, documents that fall out of pockets, and documents that curl in pockets. Follow these steps to correct pocketing problems:

1. Ensure that document preparation steps given in Section 3 are followed.

2. Ensure that daily and weekly cleaning procedures given in Section 3 are followed.

3. Ensure that flexures are in good condition and properly installed. Replace damaged flexures as described in Section 5.

4. Ensure that check limiters are in place.

To reprocess documents, follow the procedures in “Recovering from Processing Problems,” earlier in this section.

Endorsements are missing or are of poor quality.

If the endorsing function has not previously been used, ensure that the Source NDP has an endorser. Look for the endorser cartridge or the slide into which the cartridge fits under the top-right cover. (The style number visible on the identification plate underneath the unit can be used to identify units that are equipped with the endorser option.)

Correct for missing or poor quality endorsements:

1. Make sure that the endorser is in one of the three height positions. (The positions have a notch so that the cartridge housing clicks into place.) Attempt to resume operation.

2. Remove the print cartridge, and inspect the endorser housing. Remove any debris, and clean the housing.

3. Prime the Inkjet cartridge by pushing on the ink bladder with a paper clip inserted through the access hole at the rear of the Inkjet cartridge. Allow the ink to absorb back into the cartridge, and wipe off any excess ink with a dry tissue.

4. Return the Inkjet cartridge to the housing, and resume operation if the problem is resolved.

5. If previous steps have not solved the problem, replace

the Inkjet cartridge with a new cartridge.

continued

Recovery from Problem Conditions

4326 6295–002 6–11

Endorsement is out of the desired zone.

Check the position of the Inkjet head to ensure it is in one of the three possible height positions. (The positions have a notch so that the cartridge housing clicks into place.)

If this does not correct the problem, request assistance.

Horizontal streaks appear on both the front and rear of images.

Follow the cleaning procedure in Section 4 for cleaning the image glass.

The unit is noisy or vibrates during operation.

Ensure that the unit is on a solid, flat surface. If the problem is not resolved, request assistance.

The unit has an odor. Report the problem. The unit may have an electrical

problem.

Recovery from Problem Conditions

6–12 4326 6295–002

4326 6295–002 A–1

Appendix A

Source NDP Specifications

Physical Specifications

Length: 37 cm (14.75 inches) Width: 15 cm (6.25 inches) Height: 22 cm (8.75 inches) Weight of Source NDP unit: 4.3 kg (9.5 lbs) Weight of external power supply: 0.9 kg (2.0 lbs)

Performance

Sustained processing at 30 documents per minute for 6-inch documents

Front and Rear Image Capture

Front and rear image compression selected through application 240 dots per inch, CCITT Group 4 (black and white) 120 dots per inch, JPEG (256 gray level) Image renditions with 114 mm (4.5 inches) of vertical image view

Automatic Document Feeder

Capacity for 100 documents Detection of double document feeds

Output Pockets

Sorting to pocket 1 or 2 through application selection Capacity for 100-documents per pocket

Source NDP Specifications

A–2 4326 6295–002

Magnetic MICR Reader

E13B and CMC7 code lines

User Interface

Three LED status lights Power indicator (green) Ready indicator (red/yellow/green) Application controlled (yellow) Internal speaker for WAV files under application control

Software Interface

Unisys Common Application Programming Interface (API) 32-bit interface with ActiveX control under Windows NT Workstation

Network Connection

10 BaseT Ethernet TCP/IP Up to five Source NDPs on a single Common API Source NDP Manager PC 90Mhz Pentium for supporting single Source NDP units 266Mhz Pentium II for supporting five Source NDP units PCMCIA Type II slot for NE2000 native mode compatible (5V, 16 bit) PC Card

Optional Features

Rear Ink Jet Endorser Three operator manually adjustable heights 10 characters per inch pitch; 7 or 12 ink jets Optical Character Recognition (OCR) True internal OCR OCRA/OCRB alphanumeric, E13B fonts Reading of up to two lines anywhere within image range Red ink dropout under programmatic control

Source NDP Specifications

4326 6295–002 A–3

Special Processing Features

Multi-level jam clearance Hold-down mode for Start/Stop button for operator controlled track clearing Source NDP Track Clearing Card for removing staples and small items from

the track Operator removable track wall

Power

External power supply voltage for 100 to 240 VAC at 50/60 Hz and 130 watts

Internal Diagnostics

Self-diagnosis at power-up

Certifications

CE, UL, CSA, TÜV, VCCI, FCC

Source NDP Specifications

A–4 4326 6295–002

4326 6295–002 B–1

Appendix B

Document Specifications

The Source NDP is designed to handle standard documents and giros according to the document specifications given in this appendix.

Document Specifications

Minimum Maximum

Length 124 mm (4.875 in.) 235 mm (9.25 in.)

Height 70 mm (2.75 in.) 127 mm (5.0 in.)

Thickness 0.1 mm (0.004 in.) 0.15 mm (0.006 in.)

Weight (paper) 75 g/m

(20 lb.) 90 g/m

(24 lb.)

Weight (card stock) -- 155 g/m

(90 lb.)

Follow these steps to ensure that documents are in good condition for best machine processing performance:

• Repair tears and holes with thin adhesive (or scotch) tape.

• Smooth out creases, folds, curls, and dog-eared corners.

• Remove rubber bands, staples, and paper clips.

• Remove stubs and adding machine tapes.

• Place damaged documents in carrier envelopes, or apply a correction strip.

Contact Unisys with questions about processing documents that are outside of the specification ranges.

Document Specifications

B–2 4326 6295–002

4326 6295–002 C–1

Appendix C

Supplies and Replacement Items

Supplies and replacement items, with the exception of power cords, are available from Unisys Direct. Power cords are available through your local Unisys sales office.

To order supplies and replacement items, contact your supervisor or call Unisys Direct at 1-800-448-1424 (USA) or 1-800-387-6127 (Canada). For worldwide numbers, refer to

http://www.unisysdirect.com/locations

Starter Kits

Source NDP Starter Kits, cleaning supplies, consumable supplies, and replacement items are available from Unisys Direct. Order kit number 750316-903. Each kit is custom built with your selection of the following items:

• Inkjet Print Cartridges (package of 10)

• Source NDP Ink Dabbers in Holders (package of 10)

• Source NDP Feeder Roller Kit

• Unisys Microduster Disposables (package of 4)

• Unisys Image Glass (Microfilmer Mirror) Cleaning Pads (package of 80)

• Source NDP Cleaning Cards (package of 10)

• Source NDP Cleaning Swabs (package of 25)

• Source NDP Track Clearing Cards (package of 5)

• Source NDP Operation Reference Card

All items are also available separately.

Supplies and Replacement Items

C–2 4326 6295–002

Supplies and Replacement Items

This section describes cleaning supplies, consumable supplies, and other replacement items for the Source NDP. An estimated quantity of supplies to last a year is given for convenience. The actual quantity may vary depending on machine usage.

Supplies and Replacement Items

Description

Unisys

Direct

Part No.

Estimated

Quantity

per Year

Cleaning Supplies

Source NDP Cleaning Swabs, presaturated with isopropyl alcohol (package of 25)

75-2094-904 10 packages

Source NDP Cleaning Cards, presaturated with isopropyl alcohol (package of 10)

75-2093-906 5 packages

Unisys Image Glass (Microfilmer Mirror) Cleaning Pads, presaturated with isopropyl alcohol (package of 80)

75-1804-907 4 packages

Unisys Microduster Disposables (package of 4) 75-0202-905 1 package

Source NDP Track Clearing Cards (package of 5) 75-2096-909 1 package

Consumable Supplies

Inkjet Print Cartridges (package of 10)

Replace the Inkjet print cartridge when it is empty. Each cartridge prints approximately 660,000 characters. This is enough ink to endorse approximately 48,000 documents at 14 characters per document.

80-2054-874 8 packages

Source NDP Ink Dabbers (available in two configurations)

• Felt Ink Dabbers in Holders (package of 10)

• Felt Ink Dabbers (package of 3)

Replacing the ink dabber as preinstalled in its holder is recommended for ease of replacement. Replace the dabber or the dabber and holder when the dabber becomes blackened with ink. Generally, you do not need to replace the dabber every time the ink cartridge is replaced.

75-2097-907

75-0270-902

8 packages

continued

Supplies and Replacement Items

4326 6295–002 C–3

Replacement Items

Source NDP Feeder Tire Kit

This kit includes nudge, feed, and separator tires for scheduled or as-needed replacement. Worn tires result in excessive feed errors. Expected tire life is 250,000 documents. Nudge, feed, and separator tires can be replaced alone or, for convenience, can be replaced as preinstalled onto rollers.

Order the Source NDP Feeder Roller Kit (75-0307-902) for tires preinstalled onto rollers.

75-0306-904 2 kits

Source NDP Feeder Roller Kit

This kit includes a nudge and feed roller and a separator holder with preinstalled tires for scheduled or as-needed replacement. Worn tires result in excessive feed errors. Expected tire life is 250,000 documents. Rollers only need replacement if clutch wear causes document feed problems.

Order the Source NDP Feeder Tire Kit (75-0306-904) for tires only and not rollers.

75-0307-902 2 kits

Source NDP Pocket Flexures (package of 2)

Normal expected flexure life is 250,000 documents.

75-2098-905 2 packages

PC Card (PCMCIA Type II, NE2000 native-mode compatible, 5V, 16 bit)

75-0312-902 —

Source NDP Covers

• Top-Left Cover

• Top-Right Cover

• Pocket Entry Cover

• Separator Cover

• Loop Cover

75-0311-904

75-0310-906

75-0309-908

75-0308-900

75-0318-909

—

Source NDP Long Check Limiters 75-2194-902 —

Source NDP Short Check Limiters 75-2190-900 —

Source NDP Feeder Floor Extender 75 -0314-908 —

Source NDP Removable Track Wall 75-0317-901 —

continued

Unisys e-action Source NDP Installation And Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual