Unify WL3, WL3 Plus Configuration Manual

WL3 and WL3 Plus WLAN Handset

Configuration Manual

A31003-M2000-S100-2-7620

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-M2000-S100-1-7620

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actua l use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPat h are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

WL3_CMTOC.fm

Nur für den internen Gebrauch Contents

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.1 Abbreviations and Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.2 Functionality matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1 VoWiFi System IP addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Programming the WLAN Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2 WSG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2.1 Over-the-Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Installation of WLAN Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Handset Installation in the WLAN System using Easy Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.2 Installation with Central Device Management (WSG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.2.1 Create a Network Template in the Device Manager in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.2.2 Create a Common Template in the Device Manager in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2.3 Create Numbers in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2.4 Create a Network Template with Initial Configuration in the WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.3 Installation with WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.4 Installation using the Handset’s Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5 Configure a Handset with a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.1 Create a template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.2 Apply a Template to a Handset with a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.3 .Apply a Template to a Handset without a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.4 Save Handset Configuration as a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.5.5 Synchronizing a Handset with WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.5.6 Configure Handset without Saving It in WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1.1 Configure Spare Handsets without a Number in Large Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5.1.2 Upgrade Handset Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1.3 Upgrade Software OTA using TFTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1.4 Upgrade Software using WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5.1.5 Upgrade Software Over the Air (OTA) through Centralized Device Management (WSG) . . . . . . . . . . 41

5.1.6 Recapture the Earlier Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.1.7 Upgrade Handset Functionality using License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.1.8 Perform a Factory reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.2 Replacement of Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.2.1 Replacement Procedure Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.2.2 Replacement of Handset with WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.2.3 Replacement of the Handset with WinPDM and WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.2.4 Replacement of Handset with WinPDM Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

5.3 Change Number of a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5.4 Update Parameters using WSG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5.5 Perform a Security Upgrade using WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

5.6 Upgrade the Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5.7 Create a Configuration Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 3

. . . . . . . . . . . . 57

WL3_CMTOC.fm

Contents Nur für den internen Gebrauch

6 Handset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1 Select Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1.1 Change Active Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1.2 Change Name of Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.1.3 Enable Switch between Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.2 IP Address Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.2.1 Automatic IP Address Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.2.2 Static IP Address (Manual) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.3 Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.1 SSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.2 Voice Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.3 World Mode Regulatory Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.4 Radio and Channel Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.3.5 Transmission Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

6.3.6 IP DSCP for Voice/Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

6.4 Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.1 Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.2 WEP 64/128-bit Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.3 WPA-PSK & WPA2-PSK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.4 802.1X with EAP-FAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.4.5 802.1X with PEAP-MSCHAPv2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.4.6 EAP-TLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6.5 Handset Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

6.5.1 Automatic key lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6.5.2 Phone lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6.5.3 Automatic lock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.4 Automatic key unlock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.5 Audio adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.6 Headset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6.5.7 Actions when the Handset is Placed in the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

6.5.8 Hide Missed Call Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.9 Prevent Mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.10 Prevent Calls from being saved in the Call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.11 Battery Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6.5.12 No network and No access Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6.5.13 Shared Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6.5.14 Uploadable Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6.5.15 Select Default Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

6.5.16 Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

6.5.17 Soft Key Functions During Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6.5.18 Import Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6.5.19 Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

6.5.20 Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

6.6 Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

6.6.1 User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

6.6.2 System Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.7 Messaging and Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

6.7.1 IP Address to the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

6.8 Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

6.8.1 Configure Message Alerts with Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

6.8.2 Examples of TTR/TTP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

6.9 Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . 87

A31003-M2000-S100-2-7620, 10/2018

4 WLAN Handset, Configuration Manual

WL3_CMTOC.fm

Nur für den internen Gebrauch Contents

6.9.1 Configure the Handset for Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

6.9.2 Create Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

6.10 Alarm Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6.10.1 Common Alarm Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6.10.2 Push Button Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

6.10.3 Call Predefined Number without Sending Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

6.10.4 Test Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

6.10.5 Man-down and No-movement Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6.11 Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.1 Endpoint ID and Endpoint number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.2 VoIP Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.3 Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6.11.4 Offer Secure RTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6.11.5 Internal Call Number Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6.11.6 Emergency Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6.11.7 Voice Mail Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.8 Message Centre Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.9 Max number of Call Completions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.10 Dial Pause Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.11 Direct off Hook from Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.12 Replace Call Rejected with User Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.13 Call waiting behavior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.14 Calling Line Identification Restriction (CLIR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

6.12 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6.12.1 Set Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6.12.2 Select Default Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

6.12.3 Dialing Tone Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

6.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.1 User Display Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.2 Endpoint Number Display Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.3 Rotate Display Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.4 Font style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.5 Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.13.6 Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.13.7 Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.14 Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.14.1 Hide Menu Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.14.2 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.15 Push-To-Talk (PTT) Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

6.16 Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

6.16.1 Configure Handset for Cisco/Ekahau RTLS Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

7 Use Handset to Verify the VoWiFi System Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.1 Site Survey Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.2 Scan the Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.2.1 Scan all Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

7.2.2 Scan a Specific Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.3 Range Beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.3.1 Configurable RSSI Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.3.2 Range Beep on a Configurable RSSI Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.4 Location Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

8 Handset Internal Web Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

. . . . . . . . . . 134

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 5

WL3_CMTOC.fm

Contents Nur für den internen Gebrauch

8.1 Access the Handset´s Internal Web Administration page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

8.1.1 General View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

8.1.2 Secure connection to Handset Internal Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

8.1.3 Troubleshoot View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

8.2 Change Administration Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

9 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

9.1 Admin Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

9.2 Quick Access to the Handset’s Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

9.3 LED indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

10.1 Fault Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

10.2 Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

10.3 Troubleshooting from the handset Internal Web Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.4 SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

11 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

A Working with Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

A.1 Create a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

A.2 Export a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

A.3 Import a Parameter File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

A.4 Import a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

B Programming Custom Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

B.1 Customize the default handset beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

C Easy Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

C.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

C.2 WLAN discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

C.3 WSG server discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

C.3.1 Server discovery using the DHCP Option 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

C.3.2 Server discovery using the Ascom Service Discovery Protocol (ASDP) . . . . . . . . . . . . . . . . . . . . . 167

C.4 Parameter download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

C.5 Using Easy Deployment together with Application Certificate Distribution . . . . . . . . . . . . . . . . . . . . . . . 169

C.5.1 The Ascom Service Discovery Protocol (ASDP) Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

C.5.2 DHCP Vendor Options Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

C.5.3 Configuration Example of a Linux Server using DHCP Option 43 . . . . . . . . . . . . . . . . . . . . . . . . . . 176

C.5.4 Configuration Example of an MS Windows 2003 Server using DHCP Option 43. . . . . . . . . . . . . . . 177

C.5.5 Configuration of Option 60 and 43 using the standard DHCP vendor class. . . . . . . . . . . . . . . . . . . 178

C.5.6 Advanced Configuration of Option 60 and 43 using a new vendor class . . . . . . . . . . . . . . . . . . . . . 180

C.5.7 Easy Deployment and VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

C.5.8 Easy Deployment and Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

C.5.9 Troubleshooting Easy Deployment in an MS 2003/2008 DHCP Server . . . . . . . . . . . . . . . . . . . . . . 185

A31003-M2000-S100-2-7620, 10/2018

6 WLAN Handset, Configuration Manual

1 Introduction

WL3_CM_Ch1.fm

Introduction

This document is a guide for installing, configuring, and maintaining the functionality of the WLAN Handset.

The OpenStage WL3 Voice over WiFi system provides wireless IP-telephony, messaging, and alarm functions to enterprise LANs. Using third-party WLAN products and hardware and software developed in-house, the system enables data and voice transmission together with seamless roaming.

Figure 1 OpenStage WL3 VoWiFi System

WinPDM

Device Manager

in WSG

Switch to IP Backbone/LAN/Internet

IP-PBX

OpenStage WL3

This document provides guidelines to install the WLAN Handset in a VoWiFi system. The document describes the settings needed to make the handset function in a VoWiFi system, and is targeted at the following personnel:

• System Administrator

• Service Technician

The handset is first configured using Easy Deployment, or using the Portable Device Manager (WinPDM). In small systems where it is possible to collect all handsets to update settings, daily maintenance is also done by using the WinPDM.OpenStage WL3 WSG Server (WSG) supports managing the handsets centrally using a web interface, without the need to collect the handsets.

The handset behavior can be customized to suite each user profile.

It is recommended that the reader has basic knowledge of the VoWiFi system and basic knowledge of handset registration in the PBX.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 7

WL3_CM_Ch1.fm

Introduction

Abbreviations and Glossary

1.1 Abbreviations and Glossary

802.11a IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 5GHz spectrum.

802.11b IEEE 802.11 standard for transmission rate of up to 11Mbps, operates in the 2.4GHz spectrum.

802.11g IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 2.4GHz spectrum.

802.11d IEEE 802.11 standard for regulatory domains.

802.11e IEEE 802.11 standard that defines Quality of Service (QoS) for WLAN.

802.11i Standard for security improvements for 802.11.

802.11n IEEE 802.11 standard for transmission rate of up to 100 Mbps, operates in the 2.4GHz and 5GHz bands.

802.1D IEEE MAC Bridges standard (interworking for 802.11 among others).

802.1X IEEE standard for port-based Network Access Control (authentication).

Ad-hoc WLAN A WLAN between two wireless capable devices (normally PCs),

where no Access Point (AP) is involved.

AES Advanced Encryption Standard. ALS Acoustic Location Signal AP Access Point BSS Basic Service Set. A WLAN with at least one AP that is configured

for it.

BSSID Basic Service Set Identifier. Hard-coded name of an ad-hoc WLAN,

usually the MAC address of the radio. One type of SSID (the other being ESSID).

CCX Cisco Compatible eXtension Device Manager Application for managing devices, editing parameters, and updating

devices with new software, without an administrator manually needing to collect the devices, as it is done by Centralized Management over the air (OTA). The Device Manager application runs on an WSG hardware.

DHCP Dynamic Host Configuration Protocol. Used to send config

parameters to TCP/IP clients.

DNS Domain Name System DSCP Differentiated Services Code Point. QoS on the Network Layer.

Used both for WLANS and LANs.

DTIM Delivery Traffic Indication Message EAP Extensible Authentication Protocol. EAP-FAST Flexible Authentication using secure tunneling. EAP-TLS EAP-Transport Layer Security. ELISE Embedded LInux SErver:

A hardware platform used for WSG modules

ESS Extended Service Set. WLAN with multiple APs sharing the same

SSID.

A31003-M2000-S100-2-7620, 10/2018

8 WLAN Handset, Configuration Manual

WL3_CM_Ch1.fm

Abbreviations and Glossary

ESSID Extended Service Set Identifier. The identifying name of a WLAN. It

identifies an AP and distinguishes WLANS from one another. An ESSID is one type of SSID (BSSID is the other).

IM Interactive Messaging makes it possible to access information from

an application, and controlling the information, by selecting a choice

received in a message. License An authorization to use a licensed function. MAC Medium Access Control. MWI Message Waiting Indication NTP Network Time Protocol OTA Over The Air PBX Private Branch Exchange:

Telephone system within an enterprise that switches calls between

local lines, and allows all users to share a certain number of

external lines. PEAP Protected Extensible Authentication Protocol. PRI Primary Rate Interfaces RSSI Received Signal Strength Indication. RTLS Real-Time Location System RTS Request-To-Send. PTT Push-To-Talk Services Services are predefined functions such as Phone Call, Send Data,

Send Message etc. that are accessible from the Service menu. SIP Session Initiation Protocol SSID Service Set Identifier. User friendly name of a WLAN. Identifier

attached to packets sent over a WLAN that acts as a password.

Daily used term for ESSID in an ESS wireless topology. STA Station. Client in a WiFi network. QoS Quality of Service: Defines to what extent transmission rates, error

rates, etc. are guaranteed in advance. UP 6 User Presence (value between 0-7). Wireless QoS at the MAC

Layer. VoIP Voice over IP. VoWiFi Wireless version of VoIP. Refers to an IEEE 802.11a, b, g, n

network. VoWLAN Voice over WL AN. WEP Wired Equivalent Privacy. WiFi The commonly understood name for wireless LAN networks. WinPDM Portable Device Manager (Windows version):

Used for managing devices, editing parameters, and updating

devices with new software. WLAN Wireless Local Area Network. Refers to an IEEE 802.11a, b, g, n

network. WMM Wi-Fi Multimedia. A Wi-Fi Alliance interoperability certification,

based on the IEEE 802.11e standard. Provides basic QoS features

to IEEE 802.11 networks.

Introduction

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 9

WL3_CM_Ch1.fm

Introduction

Abbreviations and Glossary

WPA/WPA2 Wi-Fi Protected Access 2. Security method based on 802.11i

WSG OpenStage WL3 Wireless Service Gateway:

standard for wireless networks (data protection and network access control).

Module that enables wireless services to and from the handsets in a WLAN system. It also includes the Device Manager.

A31003-M2000-S100-2-7620, 10/2018

10 WLAN Handset, Configuration Manual

1.2 Functionality matrix

The following matrix shows the functionality that currently can be used by the different versions. These functions require configuration in the WinPDM.

WL3_CM_Ch1.fm

Introduction

Functionality matrix

WL3 WL3

Messenger

Company Phonebook Yes Yes Yes Central Phonebook Yes Yes Yes Centralized Management Yes Yes Yes Customized GUI Yes Yes Yes System profiles No No Yes Interactive Messaging (IM) No Yes Yes Location No No Yes Push to Talk (PTT) No No Yes Multifunction button Yes Yes No Push Button Alarm No No Yes Man-down and No-movement alarm No No Yes Acoustic Location Signal (ALS) No No Yes Services No No Yes Message Templates No Yes Yes Voice Mail Yes Yes Yes Upload Language Yes Yes Yes Clear lists in charger Yes Yes Yes

The three versions WL3,WL3 Messenger Upgrade, and WL3 Plus use the same hardware and software (except WL3 Plus, which uses a different hardware), and features are enabled by licensing. The WL3 version is an unlicensed WLAN Handset with basic functionality, and the WL3 Messenger UpgradeWL3 Plus versions are licensed WLAN Handsets with additional functionalities such as messaging and alarm, respectively.

WL3 Plus

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 11

WL3_CM_Ch1.fm

Introduction

Functionality matrix

A31003-M2000-S100-2-7620, 10/2018

12 WLAN Handset, Configuration Manual

2 Pre-Installation

Before installing handsets in a VoWiFi system, ensure that the following equipment is available:

• Set up chargers and charge the handset batteries before installation.

• Have a number plan available for the handsets.

• Check that the IP addressing plan is set up to support the amount of handsets

We assume that the VoWiFi system is installed, including some or all of the following components (depending on system configuration):

• DHCP Server. A DHCP server allows devices to request and obtain an IP

WL3_CM_Ch2.fm

Pre-Installation

to be deployed.

address from a server that has a list of addresses available for assignment. If the WLAN does not have access to a DHCP server, a list of static IP addresses is necessary.

• Portable Device Manager. The WinPDM is used for administration and

programming of the handsets. All settings and updates are in this case done using the DP1 Desktop Programmer cradle connected over USB.

• WSG. The WSG handles all communication between the WLAN and its built-

in Device Manager. Before installing the handset, make sure the WSG IP address is available.

For effective administration of a VoWiFi system with several handsets, it is required to have both a WinPDM and a Device Manager included in the WSG. In this case, the WinPDM is only used to allow the handset to access the WLAN system. All other settings and updates are done with the Device Manager in the WSG.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 13

WL3_CM_Ch2.fm

Pre-Installation

VoWiFi System IP addresses

2.1 VoWiFi System IP addresses

To configure the handsets, enter the IP addresses in the table below.

Table 1

Device IP address/Number/

Required

Port

IP-PBX If used WSG If used Subnet Mask

If used

Number plan N/A Yes NTP Server address

DNS Server address

VoIP settings

****

***

Yes

Central Phonebook If used Syslog server If used TFTP server If used Ekahau RTLS

*****

If used

DHCP range

*Only required if no DHCP is used, that is, static IP is used. **Depending on system configuration ***Only required if no DHCP is used, that is, static IP is used. ****Gatekeeper IP address or SIP proxy IP address used to access the PBX. *****The IP address and port to the location server.

A31003-M2000-S100-2-7620, 10/2018

14 WLAN Handset, Configuration Manual

3 Programming the WLAN Handset

This section describes how to configure handsets in three different ways:

• By inserting it into a DP1 Desktop Programmer cradle connected using USB

to the WinPDM.

• Over-The-Air (OTA) using the Device Manager in the WSG.

NOTE: This requires that the IP address to the WSG has been configured in the handset. The IP address is configured using WinPDM or using the handset’s Admin menu.

• Using the Admin menu, it is possible to configure the basic network settings.

See Chapter 9: Administration on page 143 for more information about the settings that can be configured.

WL3_CM_Ch3.fm

Programming the WLAN Handset

It is recommended to use the Device Manager application in the WSG to configure handsets in a large system. The Device Manager can install, upgrade, and configure a large amount of handsets simultaneously. Another benefit is that the collection of the handsets from users is not needed.

The WinPDM configures one handset at a time. The handset is inserted in the DP1 Desktop Programmer, connected to the administrator’s computer using USB.

TIP: It is recommended to use templates when configuring handsets. By using a template, the same configuration can easily be applied to many handsets (of the same handset version), simultaneously.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 15

WL3_CM_Ch3.fm

WinPDM

Programming the WLAN Handset

WinPDM

3.1 WinPDM

The WinPDM runs on a PC and is used to configure the handset as follows:

• Connect a DP1 Desktop Programmer cradle through a USB port, to the

• Start WinPDM.

• Place the handset in this cradle connected to WinPDM.

For instructions on how to install and use the WinPDM, see Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712EN.

Figure 2 Configuration of handsets using WinPDM

computer running WinPDM.

A31003-M2000-S100-2-7620, 10/2018

16 WLAN Handset, Configuration Manual

3.2 WSG

Client

Device Manager

in WSG

Access Point

VoW iFi

System

WL3_CM_Ch3.fm

Programming the WLAN Handset

WSG

WSG runs on an ELISE3 module.

For instructions on how to use the WSG, see Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

3.2.1 Over-the-Air

There is no external equipment required, besides the Device Manager application in the WSG and the VoWiFi system. Proceed with Chapter 4: Installation of

WLAN Handsets on page 19.

Figure 3 Configuration of handsets using Over-the-Air (OTA)

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 17

WL3_CM_Ch3.fm

Programming the WLAN Handset

WSG

A31003-M2000-S100-2-7620, 10/2018

18 WLAN Handset, Configuration Manual

4 Installation of WLAN Handsets

This section describes the recommended procedure to install and configure handsets. There are several ways to install a handset, but the procedures described here ensures minimal effort for the administrator.

There are two ways of configuring the handsets:

• Local management

• Centralized management (Over-the-air (OTA))

Local management of handsets

NOTE: In larger installations local management is not recommended, since it requires physical access to all handsets.

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Either the keypad on the handset, or the WinPDM is used to configure the handsets. It is only recommended to use the keypad, if a quick change of a parameter value is needed, for example, in a lab environment, or in a test installation. It is tedious to enter all parameters using the keypad. Access from the keypad is only available to a limited set of parameters, and to get access to all parameters, the WinPDM must be used.

The WinPDM is aimed for smaller sites where the handsets are near to hand. One handset at a time is configured, when inserted in a Desktop Programmer (DP1) connected to the administrators computer over USB. See Chapter 4: Installation

steps in small VoWiFi Systems using WinPDM on page 21.

Centralized management of handsets

NOTE: This is also referred to as Over-The-Air (OTA) management, where parameters changes are updated over the WLAN.

A WLAN connection and the Device Manager application (WSG) is used to configure the handsets.

Prerequisites for Centralized management are as follows:

• The handset has a functional WLAN association.

• WLAN parameters are set correctly, to be able to connect to the Messaging

system.The handset has the correct settings to access the Device Manager application as follows: - A configured number to be used as identity to login to the Messaging system.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 19

WL3_CM_Ch4.fm

Installation of WLAN Handsets

– The IP address of the Messaging system.

The WLAN and Messaging parameters are set manually, using the keypad or the WinPDM. Then the handset logs into the Messaging system, and downloads the intended handset profile, which contains all other needed parameters for a site.

See Chapter 4.2: Installation with Central Device Management (WSG) on page

23.

It is recommended to use the Easy Deployment process, where the needed WLAN parameters and the Messaging system information is distributed automatically to the handset, using a DHCP server (and optionally the Ascom Service Discovery Protocol).

See Appendix C: Easy Deployment on page 163.

NOTE: If the WLAN system uses a 802.1x security protocol that requires certificates for authentication/encryption to the WLAN, the certificates must be prepared and stored individually in the Device Manager for each number, before starting the Easy Deployment process, see Chapter 4.2: Installation with Central

Device Management (WSG) on page 23.

See Chapter 4.1: Handset Installation in the WLAN System using Easy

Deployment on page 22.

Installation steps in large VoWiFi Systems using WSG and WinPDM

NOTE: If the handset to be installed must use a certificate to access a WLAN, follow the instructions in section Chapter 4.3: Installation with WinPDM on page

29.

NOTE: The handset settings are unexchangeable between handset (license) versions. For example, a number or template exported from a basic handset version, can only be used on a basic handset, and not on a WL3 Messenger Upgrade License, and vice versa.

These WLAN settings are common network settings for all handsets.

1. Create templates in the Device Manager in WSG, one with network settings and another with common settings.

2. Create Numbers and apply the templates.

3. Use either the Easy Deployment procedure, or create a template with identical network settings in the WinPDM.

A31003-M2000-S100-2-7620, 10/2018

20 WLAN Handset, Configuration Manual

WL3_CM_Ch4.fm

Installation of WLAN Handsets

See Chapter 4.1: Handset Installation in the WLAN System using Easy

Deployment on page 22 or Chapter 4.2: Installation with Central Device Management (WSG) on page 23 for more information.

Installation steps in small VoWiFi Systems using WinPDM

1. Create Numbers.

2. Create one template for all settings in the WinPDM.

See Chapter 4.3: Installation with WinPDM on page 29 for more information.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 21

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Handset Installation in the WLAN System using Easy Deployment

4.1 Handset Installation in the WLAN System using Easy Deployment

With the Easy Deployment procedure, handsets are installed without the need for the WinPDM.

Handsets are automatically installed if the following is fulfilled:

• The LAN and WLAN system is configured for Easy Deployment, see

Appendix C: Easy Deployment on page 163.

• The handset is not associated to any network (SSID)

• The handset software is version 5.1.18 or higher

• The Call ID (endpoint number), that is, the phone number of the handset is

decided

For further details, see Appendix C: Easy Deployment on page 163.

A31003-M2000-S100-2-7620, 10/2018

22 WLAN Handset, Configuration Manual

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

4.2 Installation with Central Device Management (WSG)

Easy Deployment is the recommended procedure of using the Central Device Management (WSG) for deployment, as the WLAN and Messaging parameters now are configured without the WinPDM.

Easy Deployment uses, in most parts, the same procedure, as the standard Central Device Management (WSG) procedure. Special notes marked “(ED)” show where the procedure is unique for Easy Deployment.

NOTE: (ED): With Easy Deployment, it is very important that the building of the number plan and the parameters are correct, since the aim is to avoid using the WinPDM.

WL3_CM_Ch4.fm

4.2.1 Create a Network Template in the Device Manager in the WSG

Create one template that contains the network parameters (also include the security settings). Besides the network parameters, additional parameters can also be set, for example VoIP settings and IP address to WSG.

The template must be created, and applied, to prevent the restoring the parameters to default during the first synchronization.

NOTE: (ED): If using Easy Deployment, the IP-address to the Device manager in the template, can either be set, or left blank, in which case the server discovery process is used at every startup, see Appendix C.3: WSG server discovery on page 166.

NOTE: Only select the parameters that are modified, if all parameters are selected, the system performance decreases.

WSG from

1. Open a web browser and enter the IP address or NetBIOS name to the WSG.

TIP: Be sure to configure all needed parameters for 802.1x security, but installing trusted CA certificate(s) and/or application Certificate can not be done using a template. This must be done individually on each Number, see

Application certificate on page 184.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 23

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

2. Click “Device Manager“. You might be prompted to log on the Device Manager.

3. Select the Templates tab and click “New“. The New template window is opened.

4. In the Device type and Parameter version drop-down lists, select the corresponding device type and parameter version to use, respectively.

5. In the Name field, enter a descriptive name for the template.

6. Click “OK“.

Set the following network parameters:

1. Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode. If using a security mode that requires certificates, also use an NTP server, to assure the correct time in the handset, as certificates only are valid within a certain time.

2. VoIP settings (located under VoIP):

For example VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

3. Syslog settings (if any) (located under Device > General):

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

4. WSG settings (located under Device > WSG):

IP address and password (if any) to the WSG.

5. Click “OK“ to save the template.

TIP: See Appendix A for tip on how to work with templates when using both WinPDM and WSG.

A31003-M2000-S100-2-7620, 10/2018

24 WLAN Handset, Configuration Manual

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

4.2.2 Create a Common Template in the Device Manager in the

Create another template with the common handset settings applicable to all handsets (exclude the parameters and security settings configured in the Network template). This template contains for example, hidden menu items in the display, certain level of ring signals and vibrators.

NOTE: Only select the parameters that are modified, if all parameters are selected, the system performance decreases.

1. Open a web browser and enter the IP address or NetBIOS name to the WSG.

2. Click “Device Manager“.

3. Select the Templates tab and click “New“.

WSG

4. In the Device Type and Parameter version drop-down lists, select the corresponding device type and parameter version to use, respectively.

5. In the Name field, enter a descriptive name for the template.

6. Set the specific parameters. See section Chapter 4.5: Configure a Handset

with a Template on page 32 for more information.

4.2.3 Create Numbers in the WSG

Create a range of Numbers and apply the templates previously created in the WSG.

NOTE: Do not add numbers for handsets that are already configured and functional, because these handsets already exist in the system, though they are not saved in the Device Manager application in WSG. The Device Manager application overwrites the existing parameters in the handset.

NOTE: The parameter version of the template must be equal to or less than the selected parameter version.

1. Open a web browser and enter the address to the WSG.

2. Click “Device Manager“.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 25

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

3. Select the Numbers tab and click “New“. The New numbers window is opened.

4. In the Device Type and Parameter version drop-down lists, select the device type and the parameter version to use, respectively.

NOTE: The device type and parameter version must match the handsets to be used to apply the template.

5. In the Prefix field, enter the numbers’ prefix (if needed).

6. Create a range of numbers by selecting the “Range“ option. Enter the start call number and the end call number in the fields, respectively. Click “OK”.

NOTE: The maximum range that can be added at a time are 100 numbers.

7. Apply the network settings template to the selected handsets. See Chapter

4.5.2: Apply a Template to a Handset with a Number on page 33.

8. Apply the common settings template to the selected handsets. See Chapter

4.5.2: Apply a Template to a Handset with a Number on page 33.

NOTE: (ED): If the 802.1x security protocol with EAP-TLS or EAP-PEAP/ MSCHAPv2 is used, also include the include trusted CA certificate(s), select which Application certificate to use. The Application certificates must be installed first by editing each Number. Application certificates cannot be distributed using a template, as they are individual.

9. Close the WSG.

A31003-M2000-S100-2-7620, 10/2018

26 WLAN Handset, Configuration Manual

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

4.2.4 Create a Network Template with Initial Configuration in the WinPDM

In a factory delivered handset, the WLAN settings are not configured as required to access the WSG. Using the WinPDM allows the handset to be primed with the WLAN parameters and allows the handset to log in to the Device Manager in WSG for future management over the air.

Create a template with the basic network settings and IP address to WSG. This template is only used once for each handset because it must access the WLAN and then log on the Device Manager. After log in, the settings in the handset are changed according to the templates, that were applied to the Numbers, in the Device Manager application in WSG.

NOTE: If using Easy Deployment, only perform step 6) below.

1. Open the WinPDM.

2. Do one of the following:

• If a network template was created in the Device Manager in WSG, export

this template and import it to WinPDM. See Appendix A for more information. (Recommended)

• Create a template (see Chapter 4.5.1: Create a template on page 32) with

the following network parameters:

– Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

NOTE: If the production system is using 802.1x security, this method is not the best option, since the certificates must be manually installed in the handset before they login for the first time (before step 6). The Easy Deployment process overcomes this problem by using a staging WLAN, which does not use 802.1x.

– -WSG settings (located under Device > WSG):

IP address and password (if any) to the WSG.

3. Place the handset in the Desktop Programmer (DP1) cradle.

4. Run the template. See Chapter 4.5.3: .Apply a Template to a Handset without

a Number on page 33.

5. Remove the handset when synchronization is finished.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 27

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with Central Device Management (WSG)

6. Enter the Number and the password (if any). The password is only required if the “Password“ parameter is set. Press “Login“.

7. Repeat step 3 – 6 for all handsets.

Settings that were stored for the handset in the Device Manager in WSG are now downloaded to the handset. This can, for example, be unique soft- or hot keys that have been prepared earlier. When the settings have been downloaded to the handset, the handset can restart, depending on the parameter changes.

The handset synchronizes with the WSG at startup, and also immediately after any handset parameter change. (The change is done either using the handset keypad, or when editing parameters in the Device Manager in the ). Depending on what is changed, and where the change is done, the parameters are synchronized to, or from, the handset.

Those changes are not stored in the WinPDM, as there is no connection between the WinPDM and the WSG Device Management database. The database in the WinPDM synchronizes with the handset, when the handset is placed in the Desktop Programmer (DP1) cradle (online via USB).

NOTE: As there is no connection between the WinPDM and the WSG Device Management databases, except over the handset, the WLAN and WSG settings can differ in the WinPDM and the WSG. Parameters can inadvertently be reverted with old values, when first, the WinPDM synchronization process runs, (when the handset is placed in the Desktop Programmer (DP1) cradle), and after that, (when the handset is removed from the Desktop Programmer (DP1) cradle), the handset goes online with the Messaging system, and the synchronization process with the WSG runs, and vice versa. The solution for this, is to avoid storing handset numbers in the WinPDM.

A31003-M2000-S100-2-7620, 10/2018

28 WLAN Handset, Configuration Manual

4.3 Installation with WinPDM

In a small VoWiFi system, the administration can be handled using only the WinPDM.

The synchronization is in this case not handled automatically by the system when a handset’s parameters are changed in the WinPDM. When the parameters have been changed in WinPDM, each handset must be placed in the Desktop Programmer (DP1) cradle connected to the administrator’s computer in order to synchronize the parameters with the handset.

1. Open the WinPDM.

2. In the Numbers tab, click “New“. The New numbers window is opened.

3. In the Device Type and Parameter version drop-down lists, select the matching device type and the parameter version for the handset to be used, respectively.

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with WinPDM

4. In the Prefix field, enter the numbers’ prefix (if needed).

5. Create a range of numbers by selecting the “Range“ option. Enter the start call number and the end call number in the fields, respectively.

6. Click “OK”.

7. Create a network settings template (see Chapter 4.5.1: Create a template on page 32) with the following network parameters:

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode, and if used, any certificates for 802.11x.

8. Create another template (see Chapter 4.5.1: Create a template on page 32) with the common handset settings applicable to all handsets (exclude the network parameters and used security settings). Example of parameters settings:

• VoIP settings (located under VoIP):

VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

• Software TFTP IP address (if any) (located under Device > General)

• Syslog settings (if any) (located under Device > Log):

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

In addition, settings for hiding menu items in the display, certain level of ring signal and vibrators etc. can also be configured.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 29

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Installation with WinPDM

9. Apply the network settings template to the handset, see Chapter 4.5.2: Apply

a Template to a Handset with a Number on page 33.

10. Apply the common settings template to the handset, see Chapter 4.5.2: Apply

a Template to a Handset with a Number on page 33.

11. Place the handset in the Desktop Programmer (DP1) cradle.

12. In the Device Wizard window, select “Associate with number“ and press “OK“.

13. Select the handset to associate with. Press “OK“.

The number and parameter settings saved in the WinPDM are now synchronized with the handset. In addition, the handset’s Device ID is also synchronized with the number in the WinPDM.

If certificates must be used to access a VoWiFi system, also perform the steps 14 - 19.

14. In the Numbers tab, right-click the handset’s number and select “Manage certificates“. A manage certificate window opens.

15. In the Trust list tab and Application certificates tab, click “Browse“ and select the certificates to import. Click “Close“.

16. In the Numbers tab, right-click the handset’s number and select “Edit parameters“.

17. Select “Network X“ (X represents A, B, C, or D).

18. In the Security mode drop-down list, select “EAP-TLS“.

19. In the EAP application certificate drop-down list, select the application certificate to be used. Click “OK“.

20. Remove the handset when synchronization is finished.

Repeat the steps 11-13, 20 (if needed, perform the steps 14-19) for all handsets.

A31003-M2000-S100-2-7620, 10/2018

30 WLAN Handset, Configuration Manual

Installation using the Handset’s Admin Menu

4.4 Installation using the Handset’s Admin Menu

It is possible to install a handset using its Admin menu. This is useful when no WinPDM or WSG is available and the handset needs to be installed quickly.

NOTE: It is only possible to configure the basic settings through the Admin menu.

There are two options to access the Admin menu:

• If the handset has been factory reset or not been configured; in idle mode,

enter 40022.

• If the handset has been configured; press “Menu“, select “Settings“ and enter

40022.

Set the following parameters:

WL3_CM_Ch4.fm

Installation of WLAN Handsets

1. Network settings (located under Network setup):

All required system settings for the WLAN. For example SSID and Security mode. Note that the certificates cannot be entered, nor referred to, using the keypad.

2. VoIP settings (located under VoIP):

VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

3. WSG settings (if any) (located under WSG)

IP address and password (if any) to the WSG.

4. Syslog settings (if any) (located under Syslog)

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

5. Add license key (if any) (located under Enter license key)

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 31

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Configure a Handset with a Template

4.5 Configure a Handset with a Template

It is possible to select a handset in the WinPDM and directly change one or more configuration parameters. By using a template, the same configuration can easily be applied to many handsets simultaneously. Templates are also an efficient way to control the changes applied to each handset.

Templates enables configuration of all aspects of a handset from sound volume to keypad shortcuts.

Your supplier can provide example templates for different PBX:s. The handset has full functionality towards the PBX even without such a template. By using such a template, though, the handset is customized for that PBX with menu options for PBX specific functions.

4.5.1 Create a template

1. Open the WinPDM or the Device Manager in the WSG.

2. Select the Templates tab and open the menu “Template > New...“. The New Template window is opened.

3. Select the device type and parameter version that matches the software version installed on the handset. Give the template a descriptive name.

The parameters that are not part of the template are left unchanged on the handset. The parameter version of an installed handset is visible under the Numbers tab or the Devices tab.

4. Click “OK“.

5. Select the check box of each parameter that you want to be part of this template and enter the proper value.

6. Click “OK“ to save the template.

A31003-M2000-S100-2-7620, 10/2018

32 WLAN Handset, Configuration Manual

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Configure a Handset with a Template

4.5.2 Apply a Template to a Handset with a Number

1. Open the WinPDM or the Device Manager in the WSG.

2. In the Numbers tab, select the handset(s) you want to apply the template to.

NOTE: If several handsets are selected, they must be of the same device type and have the same parameter version.

3. Right-click and select “Run template...“.

Only templates with a parameters version matching the selected handsets are shown. Select the template you want to apply and click “OK“.

The template is applied. The number of parameters in the template affects the time it takes to apply the template to the selected handsets.

When looking at a handset under the Numbers tab, the column “Last run template“ shows the name of the most recently applied template.

4.5.3 .Apply a Template to a Handset without a Number

This feature is only applicable for the WinPDM. It is possible to apply a template to a handset without a number in the WinPDM.

1. Place the handset in the Desktop Programmer (DP1) cradle.

2. In the Found Device Wizard window, select the “Run template“ option.

3. Click “Next >“.

Only templates with a parameter version matching the selected handset are shown.

4. Select the desired template and click “OK“.

The template is applied. The number of parameters in the template affects the time it takes to apply the template to the selected handset.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 33

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Configure a Handset with a Template

4.5.4 Save Handset Configuration as a Template

It is possible to save all settings of a handset as template. Note that this does not include contacts, certificates and other personal data. The template will only contain configuration data.

This template can be used as a backup if you want to restore the configuration of the handset at a later stage or as a template that can be applied to a number of handsets.

1. Open WinPDM or the Device Manager in the WSG.

2. In the Numbers tab, select the handset you want to save as a template.

3. Make a right-click and select “Use as a template...“. Enter a descriptive name

4. The Edit template window is opened. By default, all parameters are selected

for the template.

and are saved when clicking “OK“.

If one or more parameters should be excluded, remove them by clearing the check box next to the parameter.

Some parameters are user specific. If it is decided to apply this type of template to several handsets, it is recommended to exclude the following parameters:

• User display text - A text string displayed in idle mode. The parameter is

located directly under “Settings“.

• Phone lock PIN code - The security code used to unlock the keypad. The

parameter is located under Settings > Locks.

• Endpoint ID - The identity/name of the user registered in the PBX. The

parameter is located under VoIP > General.

5. Click “OK“.

A31003-M2000-S100-2-7620, 10/2018

34 WLAN Handset, Configuration Manual

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Configure a Handset with a Template

4.5.5 Synchronizing a Handset with WinPDM

After installing and saving a handset, it is synchronized each time it is connected to the WinPDM. The synchronization transfers parameter changes between the handset and the WinPDM and vice versa as follows:

• If a parameter has been changed in the handset, it is transferred to the

WinPDM/WSG.

• If a parameter has been changed in the WinPDM/WSG while the handset was

disconnected, it is transferred to the handset.

If the same parameter has been changed in both the WinPDM/WSG and the handset, the value in WinPDM/WSG will be transferred to the handset.

4.5.6 Configure Handset without Saving It in WinPDM

It is possible to configure a handset without saving it in the WinPDM. An unsaved handset does not have the symbol in the Saved column. The settings in the handset can be synchronized and saved in the WinPDM later on. However, it is recommended to save the handset in WinPDM, if backup is required. For example when a handset needs to be replaced.

1. Place the handset in the Desktop Programmer (DP1) cradle.

2. Open WinPDM.

3. In the Numbers tab, select the unsaved handset you want to configure.

4. Select Number > Edit parameters.

5. The Edit parameters window is opened. Edit the parameters of the handset and click “OK“.

6. Remove the handset from the Desktop Programmer (DP1) cradle. The handset is no longer visible in the WinPDM and the settings are only saved in the handset.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 35

WL3_CM_Ch4.fm

Installation of WLAN Handsets

Configure a Handset with a Template

A31003-M2000-S100-2-7620, 10/2018

36 WLAN Handset, Configuration Manual

5 Maintenance

5.1 Handset

WL3_CM_Ch5.fm

Maintenance

Handset

5Handset

In an existing VoWiFi system, it is important to be able to replace handsets, install new handsets, and exchange faulty handsets. The recommended procedure is to use a template with basic network settings for log in, created in the WinPDM, and then import the rest of the settings that were created by the templates in Device Manager in WSG

It is also important to be able to upgrade system parameters and security settings in the handsets. These upgrades are preferably done in the WSG, if available.

If you use WinPDM and WSG, do one of the following:

• If you want to install new handset, see Chapter 4.2: Installation with Central

Device Management (WSG) on page 23.

• If you want to create spare handsets to be used when broken handsets need to be replaced later on, see 5.1.1 Configure Spare Handsets without a Number in Large Systems.

• If only WinPDM is used, do one of the following:

• If you want to install new handset, see Chapter 4.3: Installation with WinPDM

on page 29.

• If you want to replace a broken handset, see Chapter 5.2.4: Replacement of

Handset with WinPDM Only on page 52.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 37

WL3_CM_Ch5.fm

Handset

5.1.1 Configure Spare Handsets without a Number in Large Systems

In large systems where WSG is used, it is recommended to configure a few spare handsets without a number to quickly replace a broken handset later on.

Create a Template

1. Open WinPDM.

2. Select the Templates tab and click “New“. The New template window is opened.

3. In the Device type and Parameter version drop-down lists, select the matching device type and parameter version respectively, for the spare handset to use.

4. In the Name field, enter a descriptive name of the template.

5. Click “OK“.

6. Set the following network parameters:

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

• VoIP settings (located under VoIP):

For example VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

• Syslog settings (if any) (located under Device > General):

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

• WSG settings (if any) (located under Device > WSG):

7. IP address and password (if any) to the WSG.

8. Click “OK“ to save the template.

Apply Template to a Handset without a Number

1. Place the handset in the Desktop Programmer (DP1) cradle.

2. In the Found Device Wizard window, select the “Run template“ option.

3. Click “Next >“.

A31003-M2000-S100-2-7620, 10/2018

38 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

Only templates with a parameter version matching the selected handset are shown.

4. Select the desired template and click “OK“.

The template is applied. The number of parameters in the template affects the time it takes to apply the template to the selected handset.

5. Switch off the handset when User name and Password are displayed.

TIP: If the handset replaces a broken handset, continue with Chapter 5.2.2:

Replacement of Handset with WSG on page 47.

5.1.2 Upgrade Handset Software

NOTE: Read the software Release Notes before changing the software.

The handset software can be upgraded over the air using Centralized Device Management (WSG) or a TFTP server, or by cable using WinPDM.

Upgrade Handset Parameter

A parameter upgrade can restart the handset, for example, when upgrading the NTP server. The text “Remotely updated” is shown in the handset display when the handset restarts after an upgrade.

5.1.3 Upgrade Software OTA using TFTP

If no WSG is available, it is recommended to use software upgrade OTA using TFTP, which is used in small VoWifi systems.

The benefit is that the handsets do not need to be collected by the administrator since the software upgrade is performed over the air.

To upgrade the software using TFTP, perform the following:

1. If needed, configure the handset in WinPDM to access a TFTP server, see Configure Access to the TFTP Server.

TIP: It is recommended to configure the TFTP server’s IP address when installing the handsets. See Chapter 4.3: Installation with WinPDM on page

29.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 39

WL3_CM_Ch5.fm

Handset

2. If needed, upload a new software information file (packageinfo.inf) and a software (.bin) file to the TFTP server. These files are provided by your supplier. First rename the .pkg file to .zip and then unzip the files. Then the needed .inf and .bin files are available.

See the manual for the TFTP server used, for more information on how to upload files.

3. Restart the handset. After the handset restarts, it connects to the TFTP server and downloads the software information file (.inf) that contains information about the software version. If the software version differs from the handset’s software version, the handset downloads the software file (.bin) from the TFTP server. The handset restarts when the software upgrade is performed.

Configure Access to the TFTP Server

1. Place the handset in the Desktop Programmer (DP1) cradle.

2. Open the WinPDM.

3. Open the Numbers tab and select the handset.

4. Right-click and click “Edit parameters“.

5. Select Device > General.

6. In the Software TFTP IP address field, enter the IP address to the TFTP server.

7. Click “OK“.

5.1.4 Upgrade Software using WinPDM

Software upgrade using WinPDM is performed in small VoWiFi systems. The handsets need to be collected by the administrator because the software is upgraded using the connected to WinPDM.

1. Open the WinPDM.

2. In the Devices tab, right-click the handset to be upgraded. Select “Upgrade software...“.

3. In the Available files drop-down list, select the desired software file (.bin).

4. If needed, import the software file to be used by clicking “Import“. Locate the software file (.bin or .pkg) and click “Open“.

5. Click “OK“. The dialog window “Shutting down” followed by “Remotely updated” is shown in the handset display.

A31003-M2000-S100-2-7620, 10/2018

40 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

5.1.5 Upgrade Software Over the Air (OTA) through Centralized Device Management (WSG)

Software upgrade using WSG is performed in large VoWiFi systems. The benefit is that the handsets do not need to be collected by the administrator because the software upgrade is performed over the air (OTA).

1. Open the Device Manager in the WSG.

2. Open the Devices tab and select the handsets to be upgraded.

3. Right-click and click “Upgrade software...”.

4. In the Available software drop-down list, select the desired software file (.bin).

5. If needed, import the software file to be used by clicking “Import“. Locate the software file (.bin or .pkg) and click “Open“.

6. In the Upgrade section and Activate new software section, select when the software is upgraded and activated on the handset, respectively.

7. Click “OK“.

TIP: It is also possible to upgrade several handsets of the same device type simultaneously using the Baseline function in the WSG. See Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

5.1.6 Recapture the Earlier Software

The handset stores two software versions which makes it possible to force the handset to jump back to the earlier software. This feature is used if the current software does not work properly.

NOTE: The handset must be switched off to be able to load the earlier software.

Press and hold the keys “7” and “8” and press On/Off key at the same time. The handset loads the earlier software and keeps it, if the handset is not restarted.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 41

WL3_CM_Ch5.fm

Handset

5.1.7 Upgrade Handset Functionality using License

Users can upgrade a handset by downloading a license. The following license is available:

• WL3 Messenger Upgrade License

There are three alternatives to upgrade a handset:

• Automatic upgrade, see Automatic license upgrade.

• License upgrade using import/export, see License upgrade using import/

export.

• Manual upgrade, see Manual license upgrade.

NOTE: A license move, from one handset to another, requires internet access from either the PC (with WinPDM), or the WSG server.

NOTE: A handset can be re-licensed up to 99 times.

Automatic license upgrade

Use this option if the WinPDM has an internet connection to the License Server.

1. Open the WinPDM.

2. Place the handset in the Desktop Programmer (DP1) cradle.

irst time the handset logs on the WinPDM, the license key is automatically downloaded to the handset, go to step 4.

3. If the handset is logged on to the WinPDM after the first time, no automatic check for licenses is done. Synchronize the WinPDM and license server as follows:

• Select the “Licences“ tab.

• Right-click the handset in the list.

• Select “Refresh“.

The license key is downloaded to the handset.

4. The handset restarts. See also Chapter 5.1.7: Upgrade Handset

Functionality using License on page 42 to view the handset’s license

option(s).

A31003-M2000-S100-2-7620, 10/2018

42 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

If the handset is updated to a new device type (to WL3 Messenger Upgrade License), both the new device and the old device is displayed in WinPDM. The old device has to be manually removed.

License upgrade using import/export

Use this option if the WinPDM has no internet connection to the License Server. A product information file (.XML) must first be exported from the WinPDM, and then imported to the License Web.

1. Place the handset in the Desktop Programmer (DP1)cradle.

2. Open the WinPDM.

• Select the “Licences“ tab.

• Right-click the handset(s) in the list.

• Select “Export“.

• Save the file on a computer with an internet connection to access the

License Web later on.

3. In a web browser, enter the address to the License Web:

“https://www.xxxxxxxxxx“

The License Web is used for;

• Importing the product information file

• Viewing/Purchasing the license(s) for the handset(s)

• Downloading the license file containing the license key(s) for the

handset(s)

See the online help on the License Web for information on how to use the License Web.

4. When the license file (.XML) containing the license key(s) is downloaded from the License Web, select File > Import > Licences in the WinPDM to import the file.

5. When the file is imported, the license key(s) is downloaded to the handset(s), and the handset restarts. See also Chapter 5.1.7: Upgrade Handset

Functionality using License on page 42 to view the handset’s license

option(s).

If the handset is updated to a new device type (to WL3 Messenger Upgrade License), both the new device and the old device are displayed in WinPDM. The old device has to be manually removed.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 43

WL3_CM_Ch5.fm

Handset

Manual license upgrade

Use this option if the serial numbers of the handset cannot be exported to a file because a WinPDM is not in use. The serial number(s) must be manually entered in the License Web to get the corresponding license key for the handset. The license key must also be manually entered in the handset. See the online help on the License Web for information on how to get a license key.

TIP: If several handsets are upgraded, it is recommended to use Chapter 5.1.7:

License upgrade using import/export on page 43.

The license key is added using the Admin menu in the handset, see Chapter 9.1:

Admin Menu Tree on page 143 for information on how to activate the Admin

menu.

TIP: It is also possible to press *#35# in idle mode for quick access to the “Enter license key“ menu.

1. Press the soft key “Menu“.

2. Select “Calls“.

3. Select “Admin menu“.

4. Select “Enter license key“.

5. Enter license key without blanks.

6. Press “OK“.

If the license key is valid, a dialog window “License key accepted“ is shown. The handset restarts.

If the handset has been updated to a new device type (to WL3 Messenger Upgrade License), both the new device and the old device are displayed in WinPDM. The old device has to be manually removed.

Move License

It is possible to move a product license (WL3 Messenger Upgrade License) to an unlicensed handset. Any optional licenses follow. For example, aWL3 Messenger Upgrade license can be moved from a handset with a broken display to an unlicensed handset. The broken handsetcan then be sent for repairs.

Prerequisites: A WinPDM that supports the move license function, and a connection to the license server.

To move a license using the WinPDM:

1. Place the licensed handset in the desktop programmer.

2. On the Licenses tab, select the handset online.

3. On the License menu, click “Move license...”.

A31003-M2000-S100-2-7620, 10/2018

44 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

4. In the Move license dialog, select the unlicensed handset and click “OK”.

The handset in the desktop programmer is restarted.

5. Place the unlicensed handset in the desktop programmer.

6. On the Licenses tab, select the handset online.

7. On the License menu, click “Refresh”.

8. The handset in the desktop programmer is restarted.

5.1.8 Perform a Factory reset

When a factory reset is done on a handset, all configuration settings are restored to default values; PBX subscriptions, contacts, messages, downloaded language, certificate etc. are removed. The software and licensesare left intact.

Factory Reset using WinPDM or Device Manager (WSG)

1. Open the WinPDM.

2. Place the handset in the Desktop Programmer (DP1) cradle.

3. In the Device tab, mark the handset to be factory reset. Note that the handset must be online.

4. In the Device menu, select “Factory reset“. Alternatively, right-click the handset and select “Factory reset“.

5. A Reset devices window appears, click “Yes“. The handset is restarted.

Factory Reset using Handset

It is possible to factory reset a handset from its Admin menu.

1. To activate the Admin menu, select Menu > Settings and enter 40022.

2. Select “Factory Reset“.

3. A Reset portable? window appears, press “Yes“. The handset is restarted.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 45

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

5.2 Replacement of Handsets

A handset can be replaced with a spare handset if it is broken. The handset registered in WinPDM or WSG, is associated with its device type, device ID, and extension. During the replacement procedure, the broken handset’s device type and extension are associated with the spare handset’s device ID.

5.2.1 Replacement Procedure Choice

• If you have WSG and already have applied the network template to the spare

handset(s) to log on later, see Chapter 5.2.2: Replacement of Handset with

WSG on page 47.

• If you have both WinPDM and WSG, and need to apply the network template

to the spare handset(s) to log on later, see 5.2.3 Replacement of the Handset with WinPDM and WSG.

• If you only have WinPDM, see 5.2.4 Replacement of Handset with WinPDM

Only.

Data included in a replacement transfer

The following data is replaced during a replacement:

• User parameters

• Contacts (entered by the user)

Note that the following data is not replaced:

• Call list

• Messages

• Company phonebook

• Downloaded language

• Certificates

• Licenses

TIP: A handset’s license(s) can be moved to an unlicensed handset (WL3) if following the replacement instructions in Chapter 5.2.2: Replace and Move

Licenses in WSG on page 47.

A31003-M2000-S100-2-7620, 10/2018

46 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

5.2.2 Replacement of Handset with WSG

There are two different replacement procedures as follows:

• If the broken handset and the spare handset have the same device type and functionality license, see Replace without Move Licenses in WSG.

• If the broken handset and the spare handset do not have the same device type and/or functionality license, the license must be moved to the spare handset, see Chapter 5.2.2: Replace and Move Licenses in WSG on page

47.

Replace without Move Licenses in WSG

Both the broken handset and the spare handset must be of the same device type and have same functionality license.

1. In both handsets, press *#34# in idle mode and select “License“ to check that they have same device type and licenses.

If the login screen is displayed in the spare handset, press “Info“, and select “License“.

2. If the broken handset is online in the Device Manager, switch off the handset to make it offline.

3. Take a spare handset prepared with the network settings (including the IPaddress to the WSG).

4. Enter the number and leave the password blank. Press “Login“.

The spare handset is automatically updated from the WSG and might be restarted depending on the changed settings. The last stored settings for the broken handset in the WSG are transferred to the spare handset.

Replace and Move Licenses in WSG

The broken handset and the spare handset do not have the same device type and/or have the same functionality license.

The spare handset must be an unlicensed WL3 to move the licenses to the spare handset. To check that the handset is unlicensed, press *#34# in idle mode and select “License“. Only WL3 must be displayed here.

1. Make sure that the broken handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the broken handset and select “Save“.

2. Switch the broken handset off. The handset appears as offline in the Device Manager.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 47

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

3. Take an unlicensed spare handset (WL3) prepared with the network settings (including the IP-address to the WSG).

4. Enter the number and leave the password blank. Press “Login”. The handset is now online in the Device Manager.

5. Make sure that the spare handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the spare handset and select “Save“.

6. Switch the spare handset off. The handset appears as offline in the Device Manager.

7. Switch the broken handset on. The handset appears as online in the Device Manager.

8. In the Device Manager, select the “Licenses“ tab.

9. Right-click the broken handset and select “Move license...“.

10. In the Move license window, select the WL3 that should receive the license. Press “OK“.

11. The broken handset restarts and has now become a WL3. Switch the broken handset off. The handset appears as offline in the Device Manager.

12. Switch the spare handset on. The handset appears as online in the Device Manager.

13. In the Device Manager, select the “Licenses“ tab. Right-click the spare handset and select “Refresh“.

The spare handset is automatically updated from the WSG and restarted. The last stored settings and licenses for the broken handset in the WSG are transferred to the spare handset.

A31003-M2000-S100-2-7620, 10/2018

48 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

5.2.3 Replacement of the Handset with WinPDM and WSG

If the spare handset to be used must be factory reset or no network template has been applied, a WinPDM is needed to apply the network template to the spare handset. When the network template is added, the handset can log on to the Device Manager.

There are two different replacement procedures:

• If the broken handset and the spare handset have the same device type and

functionality license, see Replace without Move Licenses using WinPDM and WSG.

• If the broken handset and the spare handset do not have the same device

type and/or functionality license. The license must be moved to the spare handset, see Chapter 5.2.3: Replace and Move License using WinPDM and

WSG on page 50.

Replace without Move Licenses using WinPDM and WSG

Both the broken handset and the spare handset must be of the same device type and have same functionality license.

1. In the handset, press *#34# in idle mode, and select “License“ to check that both handsets have same device type and licenses.

2. Make sure that the broken handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the broken handset and select “Save“.

3. Switch the broken handset off. The handset appears as offline in the Device Manager.

If the spare handset is not prepared with the basic network settings, also perform the steps 4 - 7.

4. Open the WinPDM.

5. Place the spare handset in the Desktop Programmer (DP1) cradle.

6. Run the template with the basic network settings containing (see Chapter 4.5:

Configure a Handset with a Template on page 32):

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

• VoIP settings (located under VoIP):

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 49

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

VoIP protocol, Gatekeeper IP address or SIP Proxy IP address used to access the PBX.

• WSG settings (located under Device > WSG):

IP address and password (if any) to the WSG.

7. Remove the handset from the Desktop Programmer (DP1) cradle. The handset restarts, depending upon parameter changes.

8. Enter the number and the password (if any). The password is only required if the “Password“ parameter is set. Press “Login”.

The spare handset is automatically updated from the WSG and restarts, depending upon parameter changes. The last stored settings for the broken handset in the WSG are transferred to the new handset.

Replace and Move License using WinPDM and WSG

The broken handset and the spare handset do not have the same device type and/or have the same functionality license.

The spare handset must be an unlicensed WL3 to move the licenses to the spare handset. To check that the handset is unlicensed, press *#34# in idle mode, and select “License“. Only WL3 must be displayed here.

1. Make sure that the broken handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the broken handset and select “Save“.

2. Switch the broken handset off, to take the handset offline.

3. Open the WinPDM.

4. Place the unlicensed spare handset (WL3) in the Desktop Programmer (DP1) cradle.

5. Run the template with the basic network settings containing (see Chapter 4.5:

Configure a Handset with a Template on page 32):

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

• VoIP settings (located under VoIP):

VoIP protocol, Gatekeeper IP address or SIP Proxy IP address used to access the PBX.

• WSG settings (located under Device > WSG)

IP address and password (if any) to the WSG.

A31003-M2000-S100-2-7620, 10/2018

50 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

6. Remove the handset from the Desktop Programmer (DP1) cradle. The handset restarts.

7. Enter the number and the password (if any). The password is only required if the “Password“ parameter is set. Press “Login”.

8. Make sure that the spare handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the spare handset and select “Save“.

9. Switch the spare handset off, to take the handset offline.

10. Switch the broken handset on, to take the handset online.

11. In the Device Manager, select the “Licenses“ tab.

12. Right-click the broken handset and select “Move license...“.

13. In the Move license window, select the WL3 that should receive the license. Press “OK“.

14. The broken handset restarts and has now become a WL3. Switch the broken handset off. The handset appears as offline in the Device Manager.

15. Switch the spare handset on. The handset appears as online in the Device Manager.

16. In the Device Manager, select the “Licenses“ tab. Right-click the spare handset and select “Refresh“.

The spare handset is automatically updated from the WSGand restarted. The last stored settings and licenses for the broken handset in the WSG are transferred to the spare handset.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 51

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

5.2.4 Replacement of Handset with WinPDM Only

Replacement through WinPDM is used in small VoWiFi systems or when WSG is not available.

• If the broken handset and the spare handset have the same device type and

functionality license, see Replace without Move Licenses using WinPDM.

• If the broken handset and the spare handset do not have the same device

type and/or functionality license. The license must be moved to the spare handset, see Replace and Move Licenses using WinPDM.

Replace without Move Licenses using WinPDM

Both the broken handset and the spare handset must be of the same device type and have same functionality license.

1. In both handset, press *#34# in idle mode and select “License“ to check that they have same device type and licenses.

Alternatively, if the spare handset has been factory reset, press “Info“ and select “License“.

2. Place the broken handset in the Desktop Programmer (DP1) cradle.

3. Open the WinPDM.

4. Make sure that the handset is saved in the WinPDM. In the Numbers tab, a saved handset has the symbol in the Saved column. If not, right-click the handset and select “Save“ to transfer the settings to the spare handset later on.

5. If the spare handset has been previously used, perform a factory reset, see

Chapter 5.1.8: Perform a Factory reset on page 45.

6. Place the spare handset in the Desktop Programmer (DP1) cradle.

7. A Found Device Wizard window appears. Select “Associate with Number“ and click “Next >“.

8. In the list, select the broken handset to be replaced with the spare handset. Click “OK“.

The broken handset is replaced and its settings are transferred to the spare handset.

Replace and Move Licenses using WinPDM

The broken handset and the spare handset do not have the same device type and/or have the same functionality license.

A31003-M2000-S100-2-7620, 10/2018

52 WLAN Handset, Configuration Manual

WL3_CM_Ch5.fm

Handset

Replacement of Handsets

1. Place the broken handset in the Desktop Programmer (DP1) cradle.

2. Open the WinPDM.

3. Make sure that the broken handset is saved in the WinPDM. In the Numbers tab, a saved handset has the symbol in the Saved column. If not, right-click the handset and select “Save“ in order to transfer the settings to the spare handset later on.

4. Place an unlicensed spare handset () in the Desktop Programmer (DP1) cradle.

5. Run the template with the basic network settings containing (see Chapter 4.5:

Configure a Handset with a Template on page 32):

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

• VoIP settings (located under VoIP):

VoIP protocol, Gatekeeper IP address or SIP Proxy IP address used to access the PBX.

The handset can be restarted depending on parameter changes.

6. Place the broken handset in the Desktop Programmer (DP1) cradle.

7. In the WinPDM, select the “Licenses“ tab.

8. Right-click the broken handset and select “Move license...“.

9. In the Move license window, select the WL3 that should receive the license. Select “Do Nothing”. The broken handset restarts and has now become a WL3.

10. Place the spare handset in the Desktop Programmer (DP1) cradle. The spare handset is restarted and the licenses for the broken handset in the WinPDM has been transferred to the spare handset.

11. A Found Device Wizard window appears. Select “Associate with Number“ and click “Next >“.

12. In the list, select the broken handset to be replaced with the spare handset. Click “OK“.

The spare handset can be restarted and the settings for the broken handset in the WinPDM are transferred to the spare handset.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 53

WL3_CM_Ch5.fm

Handset

Change Number of a Handset

5.3 Change Number of a Handset

It is possible to change the number of a handset, but keep all other settings in the handset.

1. Open WinPDMor the Device ManagerWSG.

2. Open the Numbers tab, and select the handset to be updated with a new number.

3. In the Number menu, select “Rename...“. Alternatively, right-click the handset and select “Rename...” from the menu that appears.

4. In the New prefix field, enter the new prefix (if needed).

5. In the New number field, enter the new number.

NOTE: Make sure that the new number does not exist in another system. If several handsets have the same number, their settings overwrite each other when synchronizing with WSG/ or WinPDM.

6. Click “OK“.

The new number is synchronized with the handset when it is connected to WinPDM or WSG.

A31003-M2000-S100-2-7620, 10/2018

54 WLAN Handset, Configuration Manual

5.4 Update Parameters using WSG

This section describes the general procedure to change/update parameters using the WSG. The update starts when the handset is idle and does not interrupt an ongoing call.

NOTE: Only select the parameters that are changed, if all parameters are selected, the system performance decreases.

1. Open the WSG.

2. Create a new template with only the parameters to be changed.

3. Select the numbers that should be updated and apply the template.

The handsets are automatically updated from the WSGand can be restarted depending on which parameters are changed.

WL3_CM_Ch5.fm

Handset

Update Parameters using WSG

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 55

WL3_CM_Ch5.fm

CAUTION

Handset

Perform a Security Upgrade using WSG

5.5 Perform a Security Upgrade using WSG

This section describes how to perform an update/change of the WLAN password/ authentication using the WSG.

Change settings in the handset before change settings in the AP. Else, synchronization of new settings to the handset settings cannot be performed.

TIP: Leave one access point with the old configuration to allow switched off handsets to receive the updates when they are turned on. Bring the handset to that APs coverage area.

1. Open the WSG.

2. Create a new template with the new security settings.

• Security mode:

All required settings for the WLAN. For example User name, Password, Regulatory domain etc.

3. Apply the new template to the handsets.

The handsets are automatically updated from the WSG and restarted.

NOTE: At this time, the handsets have no access to the WLAN system.

4. Change the security settings for the APs.

The handsets are now able to access the WLAN.

A31003-M2000-S100-2-7620, 10/2018

56 WLAN Handset, Configuration Manual

5.6 Upgrade the Template

The upgrade procedure of the templates definition version is described in the Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712ENInstallation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

5.7 Create a Configuration Backup

It is recommended to have a backup of the configuration in the handsets and the site.

The backup procedure is described in the Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

WL3_CM_Ch5.fm

Handset

Upgrade the Template

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 57

WL3_CM_Ch5.fm

Handset

Create a Configuration Backup

A31003-M2000-S100-2-7620, 10/2018

58 WLAN Handset, Configuration Manual

6 Handset Configuration

NOTE: This section describes settings in parameter definition files (.def). These files are regularly updated and settings can change slightly. For example "On" to "Enable" or a parameter can be moved to another directory.

The handset requires some settings to function in the VoWiFi system. All settings are done in the WinPDM/WSG. This section describes the available settings for the handset. The first part explains network settings and the second part explains the handset settings.

For more information, see the WinPDM Online Help that is accessible for each parameter by clicking the icon in the Edit parameters view, or the Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

WL3_CM_Ch6.fm

Handset Configuration

Select Network

6.1 Select Network

The handset can switch between four different WLAN system configurations called Network A, Network B, Network C, and Network D. The name can be changed (using WinPDM or WSG) and is visible in the handset, see Chapter

6.1.2: Change Name of Network on page 60.

A handset can be configured for up to four different WLANs but only for oneWSG and one VoIP System.

The configured networks in WinPDM must have a SSID value to view them in the handset.

Network A is the default system and used throughout this manual.

1. Select Network > General.

2. In the Active network drop-down list, select “Network A”.

6.1.1 Change Active Network

1. Select Network > General.

2. In the Active network drop-down list, select “Network A“, “Network B“, “Network C“, or “Network D“.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 59

WL3_CM_Ch6.fm

Handset Configuration

Select Network

6.1.2 Change Name of Network

The name is shown when selecting network in the handset.

1. Select Network > Network A (or B, C, or D).

2. In the Network name field, enter the name of the network.

6.1.3 Enable Switch between Networks

The handset can be configured to switch between networks on the site.

1. Find parameter Network > General > Auto-switch network, and select “Enable”.

Parameter Auto-switch network time-out appears. This parameter defines the time before the handset tries to connect with the next included network.

2. Enter a value in seconds for parameter Auto-switch network time-out.

3. For the networks that should be included in the auto-switch network:

Find parameter Network > Network A (B, C, D) > Include in auto-switch network, and select “Yes” to enable switch to Network A (B, C, D).

A31003-M2000-S100-2-7620, 10/2018

60 WLAN Handset, Configuration Manual

6.2 IP Address Settings

The IP address settings can be configured in two ways.

• The handset can configured to receive an IP address automatically from a

• If no DHCP server is used, a unique IP address must be entered manually for

6.2.1 Automatic IP Address Settings

1. Select Network > Network A (or B, C, D).

WL3_CM_Ch6.fm

Handset Configuration

IP Address Settings

DHCP server, see Chapter 6.2.1: Automatic IP Address Settings on page 61.

each handset, see Chapter 6.2.2: Static IP Address (Manual) Settings on page 61.

2. In the DHCP mode drop-down list, select “Enable”.

The Phone IP address, Subnet mask, and Default gateway are automatically set up.

6.2.2 Static IP Address (Manual) Settings

1. Select Network > Network A (or B, C, D).

2. In the DHCP mode drop-down list, select “Disable (static mode)”. Additional parameters will be displayed.

3. In the Phone IP address field, enter the unique IP address for the handset.

4. In the Subnet mask field, enter the subnet mask.

5. In the Default gateway field, enter the IP address for the default gateway.

DNS Server Settings

It is possible to configure the DNS server that the handset uses. If the primary DNS server is available, it is always used. Otherwise, the secondary DNS server is used.

NOTE: The DNS parameters are only visible if the DHCP mode is set to “Disable (static mode)”, see Chapter 6.2.2: Static IP Address (Manual) Settings on page

61.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 61

WL3_CM_Ch6.fm

Handset Configuration

IP Address Settings

Primary DNS Server

1. Select Network > Network A (B, C, or D).

2. In the Primary DNS field, enter the IP address for the primary DNS server.

Secondary DNS Server

1. Select Network > Network A (B, C, or D).

2. In the Secondary DNS field, enter the IP address for the secondary DNS server.

A31003-M2000-S100-2-7620, 10/2018

62 WLAN Handset, Configuration Manual

6.3 Network Settings

WL3_CM_Ch6.fm

Handset Configuration

Network Settings

6.3.1 SSID

The SSID is the name of the network that the handset associates with.

1. Select Network > Network A (B, C, or D).

2. In the SSID field, enter system SSID.

Note that the SSID is case-sensitive.

6.3.2 Voice Power Save Mode

The voice power save mode is used during calls. NONE is recommended to obtain optimal voice quality. U-APSD uses less power but is more sensitive to network disturbances.

If supported by the infrastructure, U-APSD is the preferred choice and multiples the talk time by more than 4 times compared to the NONE mode.

1. Select Network > Network A (B, C, or D).

2. In the Voice power save mode drop-down list, select one of following:

• NONE

• U-APSD

6.3.3 World Mode Regulatory Domain

There is a set of regional rules for the world mode settings and the a-band that the handset complies with. The preferred and the default setting is “World mode (802.11d)”. The handset gets its regulatory settings from the AP. If this is not supported by the AP, then this has to be set in the handset as follows:

1. Select Network > Network A (B, C, or D).

2. In the World mode regulatory domain drop-down list, select one of the following:

• World mode (802.11d) (default)

• ETSI

• Japan

• USA

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 63

WL3_CM_Ch6.fm

Handset Configuration

Network Settings

6.3.4 Radio and Channel Selection

The handset supports the 802.11a/n radio and 802.11b/g/n radio, but it cannot use the 802.11a/n radio and the 802.11b/g/n radio simultaneously. The radio defines the channels that can be used.

802.11 a/n Channels

Defines which 802.11a/n channels to use. It is recommended to use the value “UNII-1“.

Select “Advanced“ only if the channels are to be set in the Advanced: 802.11 channels parameter, see Appendix : Advanced: 802.11 Channels on page 65.

1. Select Network > Network A (B, C, or D).

2. In the 802.11 protocol drop-down list, select “802.11a/n“.

3. In the 802.11a/n channels drop-down list, select one of the following:

NOTE: The selected World Mode Regulatory Domain defines which channels to be used. SeeChapter 6.3.4: Bands and Channels used by WiFi a-radio on page

64.

• All

• Non DFS

• UNII-1

• UNII-3

• UNII-1, UNII-2

• UNII-1, UNII-2, UNII-3

• UNII-1, UNII-2, UNII-2 Extended

• Advanced

Bands and Channels used by WiFi a-radio

Frequency band Channels

Non DFS 5.150 - 5.250 MHz,

5.725 - 5.845 MHz UNII-1 5.150 - 5.250 MHz 36,40,44,48 UNII-2 5.250 - 5.350 MHz 52,56,60,64 UNII-2

Extended UNII-3 5.725 - 5.850 MHz 149,153,157,161, 165

5.470 - 5.725 MHz 100, 104, 108, 112,116, 120, 124, 128, 132,

36,40,44,48 149,153,157,161, 165

126, 140

A31003-M2000-S100-2-7620, 10/2018

64 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Network Settings

802.11 b/g/n Channels

Defines the 802.11b/g/n channels to use. It is recommended to use the default value “1,6,11“. If set to “All”, all channels are scanned for APs, which decreases the WLAN performance. Select “Advanced“ only if the channels are to be set in the parameter Advanced: 802.11 channels.

1. Select Network > Network A (B, C, or D).

2. In the 802.11 protocol drop-down list, select “802.11b/g/n“.

3. In the 802.11b/g/n channels drop-down list, select one of the following:

• All

• 1,6,11

• Advanced

Advanced: 802.11 Channels

Defines which 802.11 channels to use. Only used if the parameter in the 802.11b/ g/n channels, or 802.11a/n channels is set to “Advanced“.

NOTE: It is not possible to scan channels in 802.11b/g/n and 802.11a/n simultaneously.

NOTE: If “Advanced” is selected in the WinPDM or Device Manager, it is indicated in the handset display by having all options unchecked in the “Settings” >“Admin menu” > “Network setup” > “b/g/n channels”, or “a/n channels” menu. If any of these unchecked channels are selected using the handset Admin menu, the only way to reselect “Advanced”, is to reconfigure it in the WinPDM or Device Manager.

1. Select Network > Network A (B, C, or D).

2. Enter channels to scan in a comma-separated list, for example 1,6,11 (the order has no impact; 11,6,1 will give the same result).

6.3.5 Transmission Power

This is the transmission power the handset uses when transmitting data to the WLAN system. If “Automatic” (default) is used, the transmission power is adapted according to 802.11h, CCX or maximum possible.

1. Select Network > Network A (B, C, or D).

2. In the Transmission power drop-down list, select one of the following:

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 65

WL3_CM_Ch6.fm

Handset Configuration

Network Settings

• Automatic

• 0 dBm

• 5 dBm

• 11 dBm

• 14 dBm

• 20 dBm (max)

6.3.6 IP DSCP for Voice/Signaling

Differentiated Services Code Point (DSCP) defines the value to use for outgoing voice and signaling traffic. The DSCP value is used for QoS on the LAN. The settings in the handset must agree with the settings in the system, otherwise it results in bad voice quality.

1. Select Network > Network A (B, C, or D).

2. In the IP DSCP for voice and/or IP DSCP for signaling drop-down list, select one of the following:

• 0x38 (56) - Class selector 7

• 0x30 (48) - Class selector 6

• 0x2E (46) - Expedited Forwarding (default for voice)

• 0x28 (40) - Class selector 5

• 0x20 (32) - Class selector 4

• 0x1A (26) - Assured forwarding 31 (default for signaling)

• 0x18 (24) - Class selector 3

• 0x10 (16) - Class selector 2

• 0x08 (8) - Class selector 1

• 0x00 (0) - Default

A31003-M2000-S100-2-7620, 10/2018

66 WLAN Handset, Configuration Manual

6.4 Security Settings

WL3_CM_Ch6.fm

Handset Configuration

Security Settings

The WLAN system can be configured to use various encryption and/or authentication schemes. The use of extensive encryption/authentication schemes can cause incidents of dropped speech during handover due to the time to process the authentication.

The most used encryption and authentication modes are directly available from the Security mode drop-down menu. The most required parameters per mode are shown.

TIP: To view all available security parameters, use the “Advanced” menu.

6.4.1 Open

Select Open if no encryption/authentication is required. To select Open as the security mode, do the following:

1. Select Network > Network A (B, C, or D).

2. In the Security mode drop-down list, select “Open”.

6.4.2 WEP 64/128-bit Key

To use WEP64/128-bit Key as the security mode. Do the following:

1. Select Network > Network A (B, C, or D).

2. In the Security mode drop-down list, select “WEP64/128-bit Key”. Additional parameters can now be set. See below.

3. In the WEP key 1 field, enter the WEP key to be used.

4. In the WEP transmit key drop-down list, select “WEP key 1“.

6.4.3 WPA-PSK & WPA2-PSK

To select WPA-PSK & WPA2-PSK as the security mode. Do the following:

1. Select Network > Network A (B, C, or D).

2. In the Security mode drop-down list, select “WPA-PSK & WPA2-PSK”.

3. In the WPA-PSK passphrase field, enter the passphrase for WPA-PSK/& WPA2-PSK.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 67

WL3_CM_Ch6.fm

CAUTION

Handset Configuration

Security Settings

6.4.4 802.1X with EAP-FAST

To select EAP-FAST as the authentication method. Do the following:

1. Select Network > Network A (B, C, or D).

2. In the Security mode drop-down list., select “EAP-FAST”.

3. In the EAP authentication identity field, enter the user name for EAP authentication.

4. In the EAP authentication password field, enter the password for EAP authentication.

6.4.5 802.1X with PEAP-MSCHAPv2

PEAP-MSCHAPv2 requires the use of trusted certificates for authentication of the WLAN. To select PEAP-MSCHAPv2 as the authentication method, do the following:

1. Ensure that the handset is online in WinPDM.

2. For server validation, import the trusted certificate by performing the following steps:

• In the Numbers tab, right-click the handset’s number and select “Manage

certificates“. A manage certificate window opens.

• In the Trust list tab, click “Browse“ and select the trusted certificates to

import. Click “Close“.

3. Select Network > Network A (B, C, or D)

4. In the Security mode drop-down list, select “PEAP-MSCHAPv2”.

5. In the EAP authentication identity field, enter the user name for EAP authentication.

6. In the EAP authentication password field, enter the password for EAP authentication.

In the Validate server certificate field, select if validation of server certificate during authentication is to be disabled.

WARNING: By disabling the validation, the server is not authenticated and may be a rouge one.

Needed condition: The server must send its complete certificate chain.

A31003-M2000-S100-2-7620, 10/2018

68 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

CAUTION

Handset Configuration

Security Settings

6.4.6 EAP-TLS

EAP-TLS requires the use of trusted certificates to authenticate the WLAN, and application certificates to present to the WLAN for client authentication. To select EAP-TLS as the authentication method, do the following:

1. Ensure that the handset is online in WinPDM.

2. Import the application certificate, and for server validation import the trusted certificate, by performing the following steps:

• In the Numbers tab, right-click the handset’s number and select “Manage

certificates“. A manage certificate window opens.

• In the Trusted tab and Application tab, click “Browse“ and select the

certificates to import. Click “Close“.

3. Select Network > Network A (B, C, or D).

4. In the Security mode drop-down list, select “EAP-TLS”.

5. In the EAP application certificate drop-down list, select the application certificate (in PKCS#12 format).

6. In the Validate server certificate field, select if validation of server certificate during authentication is to be disabled.

By disabling the validation, the server is not authenticated and may be a rouge one.

Needed condition: The server must send its complete certificate chain.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 69

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5 Handset Settings

This section describes specific settings for the handset that can be changed using the keypad on the handset, and/or can be set in the WinPDM/WSG to assist the user, or to set the initial value when the handset is commissioned.

NOTE: Some parameter settings for audio adjustments, messaging settings, and actions when the handset is placed in the charger, cannot be changed when using the keypad.

General Settings Keypad

Appendix : Automatic key lock on page 71 x x Appendix : Phone lock on page 71 x x Appendix : Headset type on page 73 x x Appendix : Audio adjustment on page 72 x x Appendix : Shortcuts on page 81 x x Appendix : Profiles on page 86 x x Appendix : Battery Warning on page 77 x x Appendix : No network and No access Warning on page 77 x Appendix : Actions when the Handset is Placed in the Charger

on page 74

Appendix : Shared Phone on page 79 x

Telephony

Appendix : Message Centre Number on page 119 x Appendix : Max number of Call Completions on page 119 x Appendix : Dial Pause Time on page 120 x Appendix : Direct off Hook from Charger on page 120 x x Appendix : Replace Call Rejected with User Busy on page 120 x Appendix : Emergency Call Numbers on page 118 x Appendix : Import Contacts on page 83 x Appendix : Company Phonebook on page 84 x Appendix : Central Phonebook on page 85 x Appendix : Voice Mail Number on page 119 x

Regional Settings

Appendix : Set Time & Date on page 122 x x Appendix : Select Default Language on page 80 x x Appendix : Dialing Tone Pattern on page 124 x

Customize Menu

Appendix : Uploadable Language on page 79 x Appendix : Hide Menu Items on page 127 x Appendix : Services on page 127 x x

Display

Appendix : User Display Text on page 125 x x Appendix : Font style on page 125 x x

WinPDM

A31003-M2000-S100-2-7620, 10/2018

70 WLAN Handset, Configuration Manual

Handset Configuration

Appendix : Backlight Timeout on page 126 x Appendix : Brightness on page 126 x x Appendix : Screen Saver on page 126 x x

Messaging

Appendix : Messaging Settings on page 97 x x

Alarm

Appendix : Alarm Settings on page 109 x

*Refer to the User Manual for more information on how the user can change the settings using the handset´s keypad.

6.5.1 Automatic key lock

Turn on the automatic key lock to avoid unintentional key presses.

WL3_CM_Ch6.fm

Handset Settings

NOTE: If configured, it is possible to dial any of up to five predefined emergency numbers when the keypad is locked, see Appendix : Emergency Call Numbers on page 118.

1. Select Device > Settings.

2. In the Automatic key lock drop-down list, select one of the following:

• On - activates the automatic key lock, also during an ongoing call.

• Off - deactivates automatic key lock

6.5.2 Phone lock

Activate the phone lock to prevent unauthorized usage of the handset. A password is required to unlock the handset in order to access its functions.

NOTE: If configured, it is possible to dial any of up to five predefined emergency numbers when the handset is locked, see Appendix : Emergency Call Numbers on page 118. It is not recommended to use Phone Lock when using the Shared Phone feature, see Appendix : Shared Phone on page 79

1. Select Device > Settings.

2. In the Phone lock drop-down list, select one of the following:

• On - the handset will be locked after a few seconds when it is not used

and a password is required to open it again

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 71

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

• On in charger - the handset is be locked when placed in charger.

• Off - the phone lock is not activated.

6.5.3 Automatic lock time

When either the key lock or the phone lock is set to On, the lock is activated after the specified time. It is possible to change the default time of 20 seconds.

1. Select Device > Settings.

2. In the Automatic lock time drop-down list, select desired time:

• 5, 10, 20, 30 seconds, 1, or 3 minutes.

6.5.4 Automatic key unlock

1. Select Device > Settings.

2. In the Automatic key unlock drop-down list, select one of the following:

• On - the handset keypad is locked up automatically at incoming calls and

messages.

• Off - the handset is not locked up automatically to avoid unintentional key

press

6.5.5 Audio adjustment

Select the volumes for the different audio signals in the handset.

1. Select Audio > Volume.

2. Select the appropriate volume type from the drop-down lists:

• Handsfree volume

• Headset volume

• Speaker volume

3. In the Persistent volume drop-down list, select “Enable” to automatically store volume changes in the handset for future calls.

A31003-M2000-S100-2-7620, 10/2018

72 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

CAUTION

Handset Configuration

Handset Settings

The parameter affects the “Normal”, “Headset“, “Loudspeaking“ mode.

For selection of headset, see Appendix : Headset type on page 73.

NOTE: Changing this parameter can result in lower sound quality and high sound level. Evaluate carefully before applying.

6.5.6 Headset Configuration

Headset type

Select the headset model that is used.

1. Select Headset > General.

2. Select the applicable item from the drop-down list:

Do not select “Hearing protection” unless a Peltor headset is used.

• Hearing protection

• Mic on boom

• Mic on cable

• User model (If none of the headsets above are selected, this option can

be used to configure an own headset profile. If selected, additional configuration is required, seeChapter 6.5.6: Headset user model on page

73)

Headset user model

These settings are required if User model is selected under Headset > General.

1. Select Headset > User model.

2. In the Name of headset field, enter a descriptive name. For example the headset model to be used.

3. In the following drop-down lists, select the applicable values for the headset:

• Microphone gain

• Speaker gain

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 73

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

• Side tone

NOTE: Changing the parameters can result in lower sound quality and high sound level. Evaluate carefully before applying.

Corded headset button

1. Select Headset > General.

2. In the Call with headset button list, select one of the following:

• Not activated – it is only possible to answer/end a call.

• Last called number – the last called number is dialled.

• Predefined number – a predefined number is called (if selected, continue

with step 3)

3. If needed, in the Predefined number field, enter the number to be dialled when the headset button is pressed.

6.5.7 Actions when the Handset is Placed in the

Charger

The behavior of the handset when it is placed in a charger can be configured.

In-charger action when not in call

1. Select Device > Settings.

2. In the In charger action drop-down list, select one of the following:

• No action - no action is performed when handset is placed in charger

• Switch off - the handset is switched off when placed in charger

• Sound off - the handset is silenced when placed in charger (except for

messages with set “Break through” parameter, for example, “Prio 1” messages.)

NOTE: Messages with breakthrough (for example with high/alarm priority) are not muted. If you want to mute all messages (regardless of priority) also set the Device > Messaging > Show and indicate messages in charger > Off.

A31003-M2000-S100-2-7620, 10/2018

74 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

• Change profile (WL3 Plus only) - the handset changes profile when

placed in charger.

- In the Change profile in charger drop-down list, select the profile to be used.

- If needed, configure the selected profile, see Chapter 6.6: Profiles on page 86.

3. In the In charger Message absent drop-down list, select one of the following:

NOTE: This function is applicable for WL3 Messenger UpgradeWL3 Plus versions only.

• No - messages are saved in the handset’s messaging inbox while the

handset is placed in a charger (default).

• Yes - if a message is sent from a system it is notified that the handset is

absent. Messages are not sent to the handset.

Clear lists in charger

1. Select Device > General.

2. In the Clear lists in charger drop-down list, select one of the following:

• Yes - message lists and call lists are deleted when the handset is placed

in the charger.

• No - no action is performed when the handset is placed in the charger.

Show and indicate messages in charger

Defines how incoming messages are displayed/indicated when the handset is placed in the charger.

NOTE: All incoming messages are affected by this setting: that is PTT invitation received as a message, and all other messages regardless of priority (even messages with breakthrough such as high/alarm priority). If you only want to silence messages without breakthrough (low/normal priority), set the Sound off parameter instead (in Device Settings > In charger action > Sound off).

1. Select Device > Messaging.

2. In the Show and indicate messages in charger drop-down list, select one of the following:

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 75

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

• On - Messages are shown and indicated (by beep) when the handset is

placed in the charger (default)

• Off - The message alert (if any) is muted and only the New message icon

is displayed. The messages are stored as unread messages in the Message inbox.

6.5.8 Hide Missed Call Window

By default, a Missed call window indicates a missed call. It is possible to hide this window, for example, if both a handset and a mobile is used. If the user answers the call using the mobile, the Missed call window is not displayed in the handset.

1. Select Device > Call.

2. In the Show missed calls popup drop-down list, select “No” to hide the Missed call window.

6.5.9 Prevent Mute function

It is possible to prevent that the handset is muted/set to silent by a user.

1. Select Audio > General.

2. In the Prevent silent drop-down list, select one of the following:

• On - The user cannot set the handset to silent by using mute or

decreasing the volume.

• Off - The user can mute/reduce the volume to silent in the handset

(default).

6.5.10 Prevent Calls from being saved in the Call list

It is possible to prevent that the handset stores outgoing and incoming calls in the Call list. This can be useful to prevent that an unauthorized person views the call list.

1. Select Device > Call.

2. In the Enable call list drop-down list, select “Off” to prevent all calls being saved.

A31003-M2000-S100-2-7620, 10/2018

76 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5.11 Battery Warning

1. Select Device > Settings

2. In the Battery warning drop-down list, select one of the following:

• Sound repeatedly

• Sound once

• Sound off

6.5.12 No network and No access Warning

No network warning

The handset’s indication of out of coverage, is to show the text “No network” in the handset display in idle mode. It also indicates with a simultaneous (red) LED, vibrator (if enabled), beep signal (if enabled) and a dialog window (if enabled by the system administrator), as follows:

1. Select Device > General.

2. In the No network warning drop-down list, select one of the following:

• Indicate repeatedly - The beep is on, “No network” in the display in idle

mode is on, the (red) LED is on, the vibrator is on (if enabled), the dialog window (popup) is on (if enabled). This simultaneous indication is repeated every minute for 30 minutes.

• Indicate once - The beep is on, “No network” in the display in idle mode

is on, the (red) LED is on, the vibrator is on (if enabled), the dialog window (popup) is on (if enabled). This simultaneous indication is made only once.

• Indication off - The beep is off, “No network” in the display in idle mode is

on, the (red) LED is on, the vibrator is off (if enabled), the dialog window (popup) is either on or off, dependent on the parameter settings in the below note.

NOTE: Even if “Indication off” is set, the dialog window (popup) still appears when “Dialog window for no network and no access warnings” (in Device > General) is set to “Yes”.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 77

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

No access warning

The handset’s indication of “No access”, at the loss of messaging connection and/ or voice connection, is to show the text “No access” in the handset display in idle mode. By default, the “No access” warning is set to off. It also can be set to indicate repeatedly, or only once as follows:

1. Select Device > General.

2. In the No access warning drop-down list, select one of the following:

• Indicate repeatedly - The beep is on, “No access” in the display in idle

mode is on, the (red) LED is on, the vibrator is on (if enabled), the dialog window (popup) is on (if enabled). This simultaneous indication is repeated every minute for 30 minutes.

• Indicate once - The beep is on, “No access” in the display in idle mode is

on, the (red) LED is on, the vibrator is on (if enabled), the dialog window (popup) is on (if enabled). This simultaneous indication is made only once.

• Indication off - The beep is off, “No access” in the display in idle mode is

on, the (red) LED is on, the vibrator is off (if enabled), the dialog window (popup) is either on or off, dependent on the parameter settings in the below note.

NOTE: Even if “Indication off” is set, the dialog window (popup) still appears when “Dialog window for no network and no access warnings” (in Device > General) is set to “Yes”.

Dialog window for no network/no access warnings

This parameter defines if the dialog window (popup) for the warning states “No network”, “Voice only”, “Messaging only” and “No access” is visible or not, in the handset display.

NOTE: “No access” means that there’s neither voice nor messaging connection.

1. Select Device > General.

2. In the Dialog window for no network/no access warnings drop-down list, select one of the following:

• Yes - The dialog window for “No network” or “No access” appears in the

handset display. NOTE: When set to “Yes” (default), it overrides the “Indication off” setting (in Device > General > No network warning, and/or No access warning), that is, the dialog window (popup) is still shown.

A31003-M2000-S100-2-7620, 10/2018

78 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

• No - The dialog window “No network” or “No access” doesn’t appear in

the handset display.

6.5.13 Shared Phone

This setting defines if the handset is personal or shared. The default setting is “No” but if “Yes” is selected, the handset can be used by several users. Each user can still have their individual settings and access them using personal login and a password (the password can be a common password for all users or the call number). To use the Shared phone functionality, the following is required:

• The handset does not use certificate.

• WSG

A handset that is personal can also use a shared password (empty or specific) from the WSG.

NOTE: If you accidentally enter a personal phone number in the shared handset, the handset becomes personal and cannot be used as a shared phone any longer. The handset must be configured to act as a shared phone again.

1. Select Device > General.

2. In the Phone mode drop-down list, select one of the following:

• Personal

• Shared

NOTE: When the setting is changed, the handset is automatically restarted.

6.5.14 Uploadable Language

It is possible to upload one additional language to the handset. The language file is generated through an Excel file. The Excel file used to generate language files is delivered from your supplier.

TIP: It is also possible to upload a language on several handsets of the same device type simultaneously using the Baseline function in the Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

If another language file is uploaded, the first additional language is overwritten.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 79

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

Certain special characters are allowed when generating the language file, see information in the Excel file.

To upload an additional language, do as follows:

1. In the Devices tab, select the device(s) to be uploaded with additional language.

2. In the Device menu, select “Upload language...“.

3. If the uploaded language is to be used in the handset, see Chapter 6.5.15:

Select Default Language on page 80 for more information.

6.5.15 Select Default Language

Defines the default operating language for the handset. This setting can later be changed by the user.

1. Select Device > Settings.

2. In the Language drop-down list, select the language to be used.

3. If the downloaded language is selected, it might be needed to select matching characters as text input language, and the sort order in the phonebook

In the Input Language drop-down list, select the text input language to be used.

NOTE: This parameter is only applicable for the downloaded language and cannot be changed by the user.

A31003-M2000-S100-2-7620, 10/2018

80 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5.16 Shortcuts

One click access to predefined functions can be configured for the Soft keys, Hot keys, Navigation keys, and the Multifunction button. For example a Soft key can be configured to make a call.

Shortcuts are configured using parameters in the “Shortcuts” folder, except Soft keys, which are configured in the “User Profiles” folder.

NOTE: The Multifunction button is only applicable for WL3, and WL3 Messenger Upgrade.

NOTE: A hot key configured to Services with the function “Data send” is also available during a call.

TIP: It is also possible to configure shortcuts using the handset menu. See the User Manual of the handset.

Configure a Hot Key

A hot key is activated by pressing a preprogrammed button “0”, “2“ - “9” for more than 1 second in idle mode. For example, the hot key function is used, to change the profile, send a message, or make a phone call to a specific number.

1. Select Shortcuts > Hot keys X (where X is 0, 2 - 9).

2. Continue withAppendix : Additional Shortcut Settings on page 82.

Configure a Soft Key

NOTE: When programming Soft keys, both name and function must be set.

1. Select User Profiles > Normal/Profile X > Soft keys > Soft key X (where X is Left, Middle, or Right)

2. In the Soft key name field, enter the name of the soft key shortcut to be displayed in the handset.

3. Continue withAppendix : Additional Shortcut Settings on page 82.

Configure a Navigation Key

1. Select Shortcuts > Navigation Key X (where X is Up, Down, Left, or Right)

2. Continue withAppendix : Additional Shortcut Settings on page 82.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 81

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

Configure the Multifunction Button

NOTE: The Multifunction button is only applicable for WL3, and WL3 Messenger Upgrade.

1. Select Shortcuts > Multifunction Button X (where X is Longpress or Multipress)

2. Continue withAppendix : Additional Shortcut Settings on page 82.

Additional Shortcut Settings

1. In the Function drop-down list, select the function to be used:

• Phone call

• Phone call “Loudspeaker mode”

• Call List

• Contact list

• Central phonebook (system dependent feature)

• Message inbox

• Send Message

• Change Profile Normal

• Change Profile X (1- 4). (If selecting profile 1-4, the profile must first be

configured, see Appendix : Profiles on page 86.)

• Open Menu (Main menu, Calls, Call Services, Connections, Contacts,

Messaging, Services, Profiles, Settings.)

• Executive Service X (1- 10) Services (Not applicable for WL3 Messaging)

• Logout (applicable for the Shared Phone feature)Call Diversions

• RSSI Measure

2. In the Value field, enter the applicable value. This is mandatory when using Phone call function.

3. In the Control Question drop-down list, select “Yes“ if the Proceed? window is displayed after the key is pressed. This is used to prevent a function being accessed by mistake.

4. In the Read Only drop-down list, select “True“ if the user is not able to change the shortcut.

A31003-M2000-S100-2-7620, 10/2018

82 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5.17 Soft Key Functions During Call

It is possible to configure the In Call functions for the left and right soft keys. The In Call functions are accessed by pressing the left or right soft key during a call.

1. Select Device > Call.

2. In the Left in call soft key name or Right in call soft key name field, enter the name of the soft key to be displayed during a call.

3. In the Left in call soft key action or Right in call soft key action drop-down list, select one of the following functions:

• Conference

• Contacts

• Messaging (if applicable)

• Disabled

• End Call

• Hold

• Loudspeaker

• New call (put active on hold)

• Retrieve

• Switch

• Transfer (to held call)

• Transfer to new call (blind transfer)

4. Select OK

6.5.18 Import Contacts

It is possible to import a phonebook file (that is, local phonebook) to a handset. The phonebook file is a tab-separated .txt file, and contains two items per row; number and name. The WinPDM/WSG is used to import the phonebook file to the handset. See Import Contacts in Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712EN,Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 83

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5.19 Company Phonebook

It is possible to create a phonebook that is administered centrally and uploaded to the handset from WinPDM/WSG. If this feature is used, entries from Contacts and Company Phonebook are merged. The Company Phonebook entries are locked and cannot be edited in the handset.

Perform the following steps:

1. Create a Company phonebook file, see Chapter 6.5.19: Create a Company

Phonebook File on page 84.

Import the Company phonebook file to WinPDM/WSG, see Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712EN, or Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

Upload the company phonebook file to the handset(s), see Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712EN, or Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

Create a Company Phonebook File

The company phonebook file (.cpb) is normally created from an Excel file using a script to extract the information and create the phonebook file (.cpb). The Excel file, “Company Phonebook.xls“ is delivered from your supplier.

The format of the rows in the phonebook file is:

followed by additional rows for each entry.

The handset supports a maximum length of 24 characters in each field, additional characters are truncated when the phonebook file is created. The following characters are accepted in the handset number field in the phonebook file, but are ignored when the phonebook file is created: “(“, “)“, “-“ and “ “(space).

A31003-M2000-S100-2-7620, 10/2018

84 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Handset Settings

6.5.20 Central Phonebook

NOTE: This is a system dependent feature.

If the network is equipped with a messaging server with a phonebook service, the Central Phonebook on that server can be accessed from the handset.

1. Select Device > Message centre.

2. In the Central phonebook field, enter the number to the Central phonebook

The number to be used is set to default 999999. If the system is not equipped with a Central Phonebook, this menu option can be removed from the handset by entering an empty value.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 85

WL3_CM_Ch6.fm

Handset Configuration

Profiles

6.6 Profiles

It is possible to set up an own profile for incoming calls, message alerts, vibrating alerts, key sound etc. This can be useful when there are many users on the same handset, and they want different sound profiles. It can also be used for temporary settings, for example while in a meeting, incoming calls should be silent.

Profiles are configured through parameters in the “User Profiles“ folder.

1. Select User Profiles > User Profiles X (where X represents the Norma profile (default) or Profile 1- 4).

2. The following settings for the profile can configured:

• Profile name

• Internal/External/Callback ring signal

• Ring volume

• Vibrator

• Key sound

• Message alert signal

• Diversion settings

• Answering settings

• Alarm settings

6.6.1 User Profiles

It is possible to set up an own profile for incoming calls, message alerts, message volume, vibrating alerts, key sound etc. This can be useful when there are many users on the same handset, who want different sound profiles. It can also be used for temporary settings. For example while in a meeting, incoming calls are set to silent.

1. Select User Profiles > User Profile X (where X represents the Normal profile (default) or Profile 1 - 4).

2. In the Name text field, enter the name of the profile. The name is visible in the handset and is also a selectable option in Profiles.

3. Select desired settings to edit:

• Sound and Alerts

• Presence and diversion

A31003-M2000-S100-2-7620, 10/2018

86 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Profiles

• Answering

• Alarm settings

• Soft keys

• Call service

NOTE: The Call service is applicable to Profile X only (not profile “Normal”)

4. If desired, select the profile to be active, by selecting User Profiles and change the default Active Profile “Normal” to desired profile.

TIP: It is also possible to configure profiles through the handset menu. See the User Manual of the handset.

6.6.2 System Profiles

NOTE: This feature is applicable to WL3 Plus only.

NOTE: A system profile overrides all profile “Normal” or Profile X settings, on all

parameters in the group, for example, Soft Keys.

A system profile can be used when certain settings in a handset are required that the user is not allowed to change. The system profile is created in two steps:

1. Create the System Profile sub-group(s).

The following sub-groups are available:

- Presence groups, containing presence settings, and message absent.

- Answering groups, containing settings for how incoming calls are answered.

- Sound and alerts groups, containing sound and alert settings for calls and messages.

- Soft key groups, containing shortcut settings to predefined functions using key press.

- Alarm settings groups, containing settings for which alarm type is used and

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 87

WL3_CM_Ch6.fm

Handset Configuration

Profiles

how.

- Idle display groups, containing settings to show the system profile name during idle mode.

2. Complete the System Profile by connecting it to the created sub-group(s), seeAppendix : Create System Profile using Predefined Sub-groups on page

92.

TIP: Once a System Profile is created, it can be used whenever desired and can be turned off and on again, see Appendix : Activate/Deactivate

System Profile on page 93.

Configure Presence groups (sub-group)

1. Select System Profiles > System Profiles Sub Groups > Presence groups > Presence group X.

2. In the Name of group field, enter a descriptive name.

3. In the Message absent drop-down list, select one of the following:

• On - When a handset receives a message, it indicates it is absent. The

message can be redirected to another destination and is system dependent.

• Off - The manual absence is disabled.

Configure Answering groups (sub-group)

1. Select System Profiles > System Profiles Sub Groups > Answering groups > Answering group X.

2. In the Name of group field, enter a descriptive name.

3. In the Answer mode drop-down list, select one of the following:

• Normal - The user must press the Call key to answer the call.

• Automatically - The call is answered automatically after 1 second.

• Loudspeaking - The user must press the Call key to answer the call, and

the call is in loudspeaking mode.

• Automatically loudspeaking - The call is automatically answered in

loudspeaking mode after 1 second.

4. In the Answering key drop-down list, select one of the following:

• Call key - Incoming calls are answered by pressing the Call key.

• Any key - Incoming calls are answered by pressing any key

A31003-M2000-S100-2-7620, 10/2018

88 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Profiles

Configure Sounds and alerts groups (sub-group)

1. Select System Profiles > System Profiles Sub Groups > Sound and alerts groups > Sound and alerts group X.

2. In the Name of group field, enter a descriptive name.

3. In the Ring volume mode drop-down list, select one of the following:

• Silent - There is no ring signal.

• Volume X (1 - 8) - Different ring signal volumes, from lowest (1) to highest

(8) volume.

4. In the Vibrator drop-down list, select one of the following:

• On - The vibrator function is active for incoming calls and messages

(except when the handset is muted (Volume set to “Silent”).

• On if silent - The vibrator function is active for incoming calls and

messages, even if the handset is muted (Volume is set to “Silent”).

• Off - The vibrator function is off.

5. In the Internal ring signal drop-down list, select one of the following signals:

There are three types:

• Ring signal X (Sunrise etc.)- Defines one of 15 different predefined

melodies.

• Beep X (1 beep, 3 tone chime or alarm sweep etc.) X - Defines one of 7

beeps.

• Custom sound X (Custom sound 8 - 10) - Defines one of 3 proprietary

melodies made by coding with help of a specific code table in the On-Line Help.

6. In the External ring signal drop-down list, select one of the following signals:

• The types are the same as for Internal ring signals.

7. In the Callback ring signal drop-down list, select one of the following signals:

• The types are the same as for Internal ring signals.

8. In the Key sound drop-down list, select one of the following:

• Click - A click is heard when a key is pressed on the handset.

• Tone - A tone is heard when a key is pressed on the handset.

• Silent - There is no sound when a key is pressed on the handset.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 89

WL3_CM_Ch6.fm

Handset Configuration

Profiles

9. In the Message alert drop-down list, select one of the following:

The message sound for incoming messages can be either a melody or a single beep.

TIP: Any of the default handset beeps (Beeps and Enhanced beeps) are customizable, see Appendix B.1: Customize the default handset beeps on page 160.

• Message X (1 - 7)- Defines the message sound for incoming messages

as a certain melody.

• Beeps according to beep code - Defines the message sound for incoming

messages according to the melody or beep coming from an application.

• High beeps according to beep code - The same type as “Beeps according

to beep code”, but with a higher pitch.

• Enhanced beeps according to beep code - The same type as “Beeps

according to beep code”, but in the form of a melody.

• Custom sounds according to beep code - Proprietary melody coming

from an application.

10. In the Message volume drop-down list, select one of the following:

• Silent - There is no message indication for incoming messages.

• Volume X (1 - 8) - Different message indication volumes, from lowest (1),

to highest (8) volume.

• Follow ring volume - The message indication volume follows the ring

volume.

Configure Soft key groups (sub-group)

1. Select System Profiles > System Profiles Sub Groups > Soft key groups > Soft key group X.

2. In the Name of group field, enter a descriptive name.

3. Select Soft key group X > Soft key X (left/middle/right), (in System Profiles > System Profiles Sub Groups > Soft key groups > Soft key group X) and edit required settings.

• Soft key name - Defines the text that is shown in the handset display

above the soft key. NOTE: A maximum number of 6 characters fits in the soft key name.

• Function - Defines the function to be connected to the soft key.

• Value - Defines a value (for example, a phone number) for a function.

NOTE: The value is only needed for some functions.

A31003-M2000-S100-2-7620, 10/2018

90 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Profiles

• Control Question - Defines if a Proceed? dialog window appears when

pressing a soft key.

Configure Alarm settings group (sub-group)

1. Select System Profiles > System Profiles Sub Groups > Alarm settings groups > Alarm settings group X.

2. In the Name of group field, enter a descriptive name.

3. Select Alarm settings group X > Common (in System Profiles > System Profiles Sub Groups > Alarm settings groups) and edit required settings.

• Stored alarm data - Predefined information that is sent with the alarm (for

example a room number)

• Indicate triggered alarm with LED

• Indicate triggered alarm with vibrator

• Indicate triggered alarm with beep signal

NOTE: If the parameter "Silent alarm" is set, no indication will be shown that an alarm has been sent or received, that is, there is no beep, vibrator, LED or dialog window.

4. Select System Profiles > System Profiles Sub Groups > Alarm settings groups > Alarm settings X > Alarm on long press

• Alarm type for long press - Defines the type of alarm that is sent by a long

press (press and hold) on the alarm button. If Not used is selected, a predefined number can still be called automatically after an alarm (see

Chapter 6.10.3: Call Predefined Number without Sending Alarm on page

111), without sending an alarm.

• ALS - Defines if a ramped up Acoustic Location Signal (ALS) sounds,

after pressing the alarm button.

NOTE: The ALS is not triggered if automatic call after alarm is active (see

Chapter 6.10.3: Call Predefined Number without Sending Alarm on page

111) .

5. Select System Profiles > System Profiles Sub Groups > Alarm settings group > Alarm settings X > Alarm on multiple press

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 91

WL3_CM_Ch6.fm

Handset Configuration

Profiles

• Alarm type for multiple press - Defines the type of alarm that is sent when

pressing the alarm button twice or more. If Not used is selected, a predefined number can still be called automatically after an alarm (see

Chapter 6.10.3: Call Predefined Number without Sending Alarm on page

111) without sending an alarm.

• ALS - Defines if a ramped up Acoustic Location Signal (ALS) sounds after

pressing the alarm button.

NOTE: The ALS is not triggered if automatic call after alarm is active (see

Chapter 6.10.3: Call Predefined Number without Sending Alarm on page 111).

Configure Idle display groups (sub-group)

NOTE: By default, the name of a system profile is displayed in the handset. It is only needed to configure an idle display group, if the system profile name not shall be displayed in the handset.

1. Select System Profiles > System Profiles Sub Groups > Idle display groups > Idle display group X.

2. In the Name of group field, enter a descriptive name.

3. In the Show name of system profile drop-down list, select one of the following:

• Yes - The system profile name is shown in the handset display in idle

mode.

• No - The system profile name is not shown in the handset display in idle

mode.

Create System Profile using Predefined Sub-groups

In order to create a system profile, it must be connected to the desired predefined sub-groups.

NOTE: “Not Used” keeps “Normal” profile settings.

Select System Profiles > System Profile X.

• Profile name - Enter a descriptive name to identify this system profile.

• Presence groups - Defines which predefined presence group (sub-group)

is used in this system profile.

A31003-M2000-S100-2-7620, 10/2018

92 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Profiles

• Sound and alerts groups - Defines which predefined sound and alerts

group (sub-group) is used in this system profile.

• Soft keys groups - Defines which predefined soft key group (sub-group)

is used in this system profile.

• Answering groups - Defines which predefined answering group (sub-

group) is used in this system profile.

• Alarm settings groups - Defines which predefined alarm settings group

(sub-group) is used in this system profile.

NOTE: “Not Used” keeps the normal alarm settings defined under “Alarm”.

• Idle display groups - Defines which predefined idle display group (sub-

group) is used in this system profile.

NOTE: “Not Used” is not used.

Activate/Deactivate System Profile

When a system profile is created, it can be activated on the handset using WinPDM/Device Manager or using an Unite application. For example, the application could be triggered by a positioning beacon. However, this section describes how to activate the system profile using WinPDM.

By default, when the system profile is activated, its name is displayed in the handset’s idle screen.

TIP: If a certain system profile always needs to be active on a handset, it is recommended to hide the settings/menus the user cannot change.

A System profile overrides all “User Profile X” and “Normal” (profile) settings on all parameters in the group, see the two examples below.

1. Select "System profiles".

2. In the Active system profile drop-down list, select one of the following:

• Normal - no system profile is used.

• [System profile]

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 93

WL3_CM_Ch6.fm

Susan

User proﬁle X/Normal Soft key setting

System proﬁle Soft key setting

Handset Configuration

Profiles

Example 1:

Figure 4 A System profile affects a complete group of parameters, like all Soft

keys.

On the left of the image above (1), the User Profile X (or the profile “Normal”) is configured with a shortcut to open the menu on the left Soft key. Next, a System Profile shortcut to make a call to the administrator Susan, is configured for the free middle Soft key, see (2). When activating the System profile “Call to Susan”, the left Soft key “Menu” disappears, because the System profile overrides the complete group of the Soft key parameters.

TIP: How parameters groups are arranged is seen under System Profiles > System Profiles Sub Groups.

94 WLAN Handset, Configuration Manual

Example 2:

If the user changes any settings that are specified in the System profile, the settings are not applied. In this case, the alarm settings have been configured in the system profile Alarm. Then the user cannot change any alarm settings using the handset, although the Alarm menu is visible. It is recommended to hide the Alarm menu to avoid misunderstanding.

System Profile Activation and Deactivation Audible Alert

The administrator may configure the handset to play a sound if the system profile is activated or deactivated. This provides the user with an audible alert when the system profile changes from inactive to active or vice versa. The feature can be triggered by several kinds of events, such as moving between different parts of a building where a system profile might be appropriate in one location, but not required in another.

To configure the handset to play a sound when a system profile is activated or deactivated, perform the following steps:

A31003-M2000-S100-2-7620, 10/2018

WL3_CM_Ch6.fm

Handset Configuration

Profiles

1. Select "System profiles".

2. From the "System Profile X" list select the system profile where the audible alert is to be applied.

Set the "Activation and deactivation sound" parameter to the required customized sound.

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 95

WL3_CM_Ch6.fm

Handset Configuration

Messaging and Alarm

6.7 Messaging and Alarm

The messaging and alarm functions are provided through the WSG and described in the document Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

6.7.1 IP Address to the WSG

The WSG handles all communication between the WLAN and its built-in Centralized Device Manager. It is possible to send messages from a web browser to a handset, handle messages to groups, send simple messages from handset to handset (and to groups), search for telephone numbers in a central database (on PC), have a central telephone book on the WSG (not PC-based), and to provide absence handling in the system.

1. Select Device > WSG.

2. In the IP address field, enter the IP address of the WSG. If empty, no messaging or alarm function is available.

A31003-M2000-S100-2-7620, 10/2018

96 WLAN Handset, Configuration Manual

6.8 Messaging Settings

NOTE: Applicable to WL3 MessagingWL3 Plus only.

It is possible to configure how incoming messages are indicated and displayed in handset.

Profiles > Normal, Profile 1- 4

WL3_CM_Ch6.fm

Handset Configuration

Messaging Settings

• Vibrator

Defines if the handset vibrates when receiving incoming calls and messages.

• Message alert

Defines the message sound for incoming messages.

• Message volume

Defines the message volume for incoming messages. By default, the message volume follows the ringer volume, but a different message volume can be set with this parameter.

Device > Messaging

• Message list representation

• Can be set to text or number.

• Message text size

• Time to read (TTR)

Defines if the user needs to close a message manually, or if the message automatically closes when the TTR expires. Regardless of how a message is closed, it is removed from the message queue and stored in the Messaging Inbox. TTR starts when a message is displayed and continues to run when the message is placed in the messaging queue. If a user presses any key when a message is displayed, the TTR is reset. See also Appendix :

Examples of TTR/TTP settings on page 102.

• Time to prioritize (TTP)

Defines how long time messages keep their priority status. The TTP starts when a message is displayed. If a user presses any key when a message is displayed, the TTP is reset. If receiving a message with higher priority than the displayed message, the message with lower priority is placed in queue and its TTP is paused. When the TTP elapses for a message, it is put last in the queue. See also Appendix : Examples of TTR/TTP settings on page 102.

• Repeat message indication

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 97

WL3_CM_Ch6.fm

Handset Configuration

Messaging Settings

This parameter enables/disables message indications. It sets whether a message indication is repeated until confirmed by the user or not. The current repetition rate is 7 seconds. If the message itself contains a repetition, it overrides this setting.

• Vibrator for message during call

Defines if the handset vibrates when receiving messages during an ongoing call.

• Message alert during call

Defines if a message alert should be played when receiving a message during a call.

• IM option mode

This parameter is used for older applications and sets that three soft keys are placed automatically, i.e. on soft keys or in an option menu (list).

• Call priority

This parameter defines:

– whether call information presented on the display during an incoming,

ongoing, and outgoing call is suppressed when viewing a message

– whether an ongoing call is disconnected when receiving a PTT

invitation with Answer mode set to “Automatically”.

0 = Call indication overrides all messages and the ongoing call is never disconnected (default).

1-9 = Comparison with message priority; highest priority is shown, and a PTT invitation with higher priority causes disconnection of ongoing call.

10 = Call indication on the display is always suppressed and the ongoing call is always disconnected by a PTT invitation.

The tables below show examples of priority settings and how they affect the handset’s behavior.

Call prio PTT invitation (prio)

Disconnection of ongoing call?

0 1 No, since this call priority setting overrides all

PTT invitations regardless of priority.

6 6 No, an ongoing call is not disconnected when

the priority is equal.

2 1 Yes, immediately since the PTT priority is set

to 1 and is also higher than Call priority.

A31003-M2000-S100-2-7620, 10/2018

98 WLAN Handset, Configuration Manual

WL3_CM_Ch6.fm

Handset Configuration

Messaging Settings

3 2 Yes, after 10 seconds since the PTT priority

is higher than Call priority.

10 1 Yes, immediately since the PTT priority is set

to 1 and also is higher than Call priority.

10 2 Yes, after 10 seconds since the PTT priority

is higher than Call priority.

*PTT invitation received as incoming call has always priority 6, while PTT invitation received as message can have priority 1 - 9 depending on configuration.

Table 2 Call prio vs PTT prio

Call prio Displayed Message

Call information suppressed?

(prio)

0 1 No, since this call priority setting overrides

all messages regardless of priority.

7 6 Yes, since the priority of the displayed

message is higher than the incoming call.

6 6 Yes, since the message is considered as

most important when the priority is equal.

1 3 No, since the priority of the incoming call is

higher than the displayed message.

10 1 Yes, the call information is always

suppressed regardless of the message priority.

Table 3 Call prio vs Message prio

• Show and indicate messages in charger

Defines if incoming messages are shown and indicated by a beep when the handset is placed in the charger.

NOTE: This affects all messages and priority levels (PTT invitation received as a message and messages with breakthrough such as high/alarm priority) including remote call setup. Messages are stored in the Messaging inbox. TIP: If you only want to silence messages without breakthrough (low/normal priority), set the Sound off parameter instead (in Device > Settings > In charger action > Sound off).

Settings > Display

• Rotate display text

A31003-M2000-S100-2-7620, 10/2018 WLAN Handset, Configuration Manual 99

WL3_CM_Ch6.fm

Handset Configuration

Messaging Settings

Defines if incoming messages are displayed upside down. This can be useful if you wear the handset in a belt and want to read the message without rotating the handset. When pressing any key, the messages are displayed in the normal way.

NOTE:

NOTE: This setting also affects how incoming calls are displayed.

6.8.1 Configure Message Alerts with Beep Codes

The handset can map beep codes sent from a system/an application to different message alerts. There are several ways to treat the beep codes:

TIP: To configure the same message alert for a group, make the settings in the WinPDM in Profiles > Normal/Profile X > Message alert. Save the settings as a template and add it to desired handsets.

TIP: Any of the default handset beeps (Beeps and Enhanced beeps) are customizable, see Appendix B.1: Customize the default handset beeps on page

160.

Beeps according to beep code

Beep code sent from a system/application The handset plays:

Beep code 0 No message alert is played

Beep codes 1- 6 1 - 5, and 10 beeps

Beep code 7 Siren

The handset plays the original message alerts that are mapped to the beep codes.

1. Select Settings > Sound and Alert.

2. In the Message alert drop-down list, select "Beeps".

High beeps according to beep code

Beep code sent from a system/application The handset plays:

Beep code 0 No message alert is played

Beep codes 1- 6 1 - 5, and 10 beeps

Beep code 7 Siren

The handset plays the message alerts that are mapped to beep codes, but with a higher pitch.

A31003-M2000-S100-2-7620, 10/2018

100 WLAN Handset, Configuration Manual

Unify WL3, WL3 Plus Configuration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introduction

1.1 Abbreviations and Glossary

1.2 Functionality matrix

2 Pre-Installation

2.1 VoWiFi System IP addresses

3 Programming the WLAN Handset

3.1 WinPDM

3.2 WSG

3.2.1 Over-the-Air

4 Installation of WLAN Handsets

4.1 Handset Installation in the WLAN System using Easy Deployment

4.2 Installation with Central Device Management (WSG)

4.2.1 Create a Network Template in the Device Manager in the WSG

4.2.3 Create Numbers in the WSG

4.2.4 Create a Network Template with Initial Configuration in the WinPDM

4.3 Installation with WinPDM

4.4 Installation using the Handset’s Admin Menu

4.5 Configure a Handset with a Template

4.5.1 Create a template

4.5.2 Apply a Template to a Handset with a Number

4.5.3 .Apply a Template to a Handset without a Number

4.5.4 Save Handset Configuration as a Template

4.5.5 Synchronizing a Handset with WinPDM

4.5.6 Configure Handset without Saving It in WinPDM

5 Maintenance

5.1 Handset

5.1.1 Configure Spare Handsets without a Number in Large Systems

5.1.2 Upgrade Handset Software

5.1.3 Upgrade Software OTA using TFTP

5.1.4 Upgrade Software using WinPDM

5.1.5 Upgrade Software Over the Air (OTA) through Centralized Device Management (WSG)

5.1.6 Recapture the Earlier Software

5.1.7 Upgrade Handset Functionality using License

5.1.8 Perform a Factory reset

5.2 Replacement of Handsets

5.2.1 Replacement Procedure Choice

5.2.2 Replacement of Handset with WSG

5.2.3 Replacement of the Handset with WinPDM and WSG

5.2.4 Replacement of Handset with WinPDM Only

5.3 Change Number of a Handset

5.4 Update Parameters using WSG

5.5 Perform a Security Upgrade using WSG

5.6 Upgrade the Template

5.7 Create a Configuration Backup

6 Handset Configuration

6.1 Select Network

6.1.1 Change Active Network

6.1.2 Change Name of Network

6.1.3 Enable Switch between Networks

6.2 IP Address Settings

6.2.1 Automatic IP Address Settings

6.2.2 Static IP Address (Manual) Settings

6.3 Network Settings

6.3.1 SSID

6.3.2 Voice Power Save Mode

6.3.3 World Mode Regulatory Domain

6.3.4 Radio and Channel Selection

6.3.5 Transmission Power

6.3.6 IP DSCP for Voice/Signaling

6.4 Security Settings

6.4.1 Open

6.4.2 WEP 64/128-bit Key

6.4.3 WPA-PSK & WPA2-PSK

6.4.4 802.1X with EAP-FAST

6.4.5 802.1X with PEAP-MSCHAPv2

6.4.6 EAP-TLS

6.5 Handset Settings

6.5.1 Automatic key lock

6.5.2 Phone lock

6.5.3 Automatic lock time

6.5.4 Automatic key unlock

6.5.5 Audio adjustment

6.5.6 Headset Configuration

6.5.8 Hide Missed Call Window

6.5.9 Prevent Mute function

6.5.10 Prevent Calls from being saved in the Call list