Unify WL3, WL3 Plus Configuration Manual

WL3 and WL3 Plus WLAN Handset

Configuration Manual

A31003-M2000-S100-2-7620

Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company.

Reference No.: A31003-M2000-S100-1-7620

The information provided in this document contains merely general descriptions or characteristics of perfo rmance which in case of actua l use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective cha racteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPat h are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

unify.com

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Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.1 Abbreviations and Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.2 Functionality matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1 VoWiFi System IP addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Programming the WLAN Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3.2 WSG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2.1 Over-the-Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Installation of WLAN Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Handset Installation in the WLAN System using Easy Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.2 Installation with Central Device Management (WSG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.2.1 Create a Network Template in the Device Manager in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.2.2 Create a Common Template in the Device Manager in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2.3 Create Numbers in the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2.4 Create a Network Template with Initial Configuration in the WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.3 Installation with WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.4 Installation using the Handset’s Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5 Configure a Handset with a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.1 Create a template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.5.2 Apply a Template to a Handset with a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.3 .Apply a Template to a Handset without a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.5.4 Save Handset Configuration as a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.5.5 Synchronizing a Handset with WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.5.6 Configure Handset without Saving It in WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1.1 Configure Spare Handsets without a Number in Large Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5.1.2 Upgrade Handset Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1.3 Upgrade Software OTA using TFTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1.4 Upgrade Software using WinPDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5.1.5 Upgrade Software Over the Air (OTA) through Centralized Device Management (WSG) . . . . . . . . . . 41

5.1.6 Recapture the Earlier Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.1.7 Upgrade Handset Functionality using License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.1.8 Perform a Factory reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.2 Replacement of Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.2.1 Replacement Procedure Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.2.2 Replacement of Handset with WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.2.3 Replacement of the Handset with WinPDM and WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5.2.4 Replacement of Handset with WinPDM Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

5.3 Change Number of a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5.4 Update Parameters using WSG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5.5 Perform a Security Upgrade using WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

5.6 Upgrade the Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5.7 Create a Configuration Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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6 Handset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1 Select Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1.1 Change Active Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

6.1.2 Change Name of Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.1.3 Enable Switch between Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

6.2 IP Address Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.2.1 Automatic IP Address Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.2.2 Static IP Address (Manual) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6.3 Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.1 SSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.2 Voice Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.3 World Mode Regulatory Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.3.4 Radio and Channel Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.3.5 Transmission Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

6.3.6 IP DSCP for Voice/Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

6.4 Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.1 Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.2 WEP 64/128-bit Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.3 WPA-PSK & WPA2-PSK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.4.4 802.1X with EAP-FAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.4.5 802.1X with PEAP-MSCHAPv2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.4.6 EAP-TLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6.5 Handset Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

6.5.1 Automatic key lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6.5.2 Phone lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6.5.3 Automatic lock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.4 Automatic key unlock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.5 Audio adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

6.5.6 Headset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6.5.7 Actions when the Handset is Placed in the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

6.5.8 Hide Missed Call Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.9 Prevent Mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.10 Prevent Calls from being saved in the Call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

6.5.11 Battery Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6.5.12 No network and No access Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6.5.13 Shared Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6.5.14 Uploadable Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6.5.15 Select Default Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

6.5.16 Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

6.5.17 Soft Key Functions During Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6.5.18 Import Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6.5.19 Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

6.5.20 Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

6.6 Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

6.6.1 User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

6.6.2 System Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.7 Messaging and Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

6.7.1 IP Address to the WSG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

6.8 Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

6.8.1 Configure Message Alerts with Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

6.8.2 Examples of TTR/TTP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

6.9 Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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6.9.1 Configure the Handset for Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

6.9.2 Create Message Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

6.10 Alarm Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6.10.1 Common Alarm Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

6.10.2 Push Button Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

6.10.3 Call Predefined Number without Sending Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

6.10.4 Test Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

6.10.5 Man-down and No-movement Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6.11 Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.1 Endpoint ID and Endpoint number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.2 VoIP Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6.11.3 Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6.11.4 Offer Secure RTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

6.11.5 Internal Call Number Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6.11.6 Emergency Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6.11.7 Voice Mail Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.8 Message Centre Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.9 Max number of Call Completions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

6.11.10 Dial Pause Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.11 Direct off Hook from Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.12 Replace Call Rejected with User Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.13 Call waiting behavior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6.11.14 Calling Line Identification Restriction (CLIR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

6.12 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6.12.1 Set Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6.12.2 Select Default Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

6.12.3 Dialing Tone Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

6.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.1 User Display Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.2 Endpoint Number Display Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.3 Rotate Display Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.4 Font style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6.13.5 Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.13.6 Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.13.7 Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

6.14 Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.14.1 Hide Menu Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.14.2 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

6.15 Push-To-Talk (PTT) Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

6.16 Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

6.16.1 Configure Handset for Cisco/Ekahau RTLS Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

7 Use Handset to Verify the VoWiFi System Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.1 Site Survey Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.2 Scan the Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

7.2.1 Scan all Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

7.2.2 Scan a Specific Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.3 Range Beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.3.1 Configurable RSSI Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.3.2 Range Beep on a Configurable RSSI Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7.4 Location Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

8 Handset Internal Web Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

. . . . . . . . . . 134

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Contents Nur für den internen Gebrauch

8.1 Access the Handset´s Internal Web Administration page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

8.1.1 General View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

8.1.2 Secure connection to Handset Internal Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

8.1.3 Troubleshoot View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

8.2 Change Administration Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

9 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

9.1 Admin Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

9.2 Quick Access to the Handset’s Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

9.3 LED indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

10.1 Fault Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

10.2 Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

10.3 Troubleshooting from the handset Internal Web Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . 153

10.4 SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

11 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

A Working with Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

A.1 Create a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

A.2 Export a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

A.3 Import a Parameter File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

A.4 Import a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

B Programming Custom Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

B.1 Customize the default handset beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

C Easy Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

C.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

C.2 WLAN discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

C.3 WSG server discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

C.3.1 Server discovery using the DHCP Option 43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

C.3.2 Server discovery using the Ascom Service Discovery Protocol (ASDP) . . . . . . . . . . . . . . . . . . . . . 167

C.4 Parameter download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

C.5 Using Easy Deployment together with Application Certificate Distribution . . . . . . . . . . . . . . . . . . . . . . . 169

C.5.1 The Ascom Service Discovery Protocol (ASDP) Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

C.5.2 DHCP Vendor Options Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

C.5.3 Configuration Example of a Linux Server using DHCP Option 43 . . . . . . . . . . . . . . . . . . . . . . . . . . 176

C.5.4 Configuration Example of an MS Windows 2003 Server using DHCP Option 43. . . . . . . . . . . . . . . 177

C.5.5 Configuration of Option 60 and 43 using the standard DHCP vendor class. . . . . . . . . . . . . . . . . . . 178

C.5.6 Advanced Configuration of Option 60 and 43 using a new vendor class . . . . . . . . . . . . . . . . . . . . . 180

C.5.7 Easy Deployment and VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

C.5.8 Easy Deployment and Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

C.5.9 Troubleshooting Easy Deployment in an MS 2003/2008 DHCP Server . . . . . . . . . . . . . . . . . . . . . . 185

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6 WLAN Handset, Configuration Manual

1 Introduction

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Introduction

This document is a guide for installing, configuring, and maintaining the functionality of the WLAN Handset.

The OpenStage WL3 Voice over WiFi system provides wireless IP-telephony, messaging, and alarm functions to enterprise LANs. Using third-party WLAN products and hardware and software developed in-house, the system enables data and voice transmission together with seamless roaming.

Figure 1 OpenStage WL3 VoWiFi System

WinPDM

Device Manager

in WSG

Switch to IP Backbone/LAN/Internet

IP-PBX

OpenStage WL3

This document provides guidelines to install the WLAN Handset in a VoWiFi system. The document describes the settings needed to make the handset function in a VoWiFi system, and is targeted at the following personnel:

• System Administrator

• Service Technician

The handset is first configured using Easy Deployment, or using the Portable Device Manager (WinPDM). In small systems where it is possible to collect all handsets to update settings, daily maintenance is also done by using the WinPDM.OpenStage WL3 WSG Server (WSG) supports managing the handsets centrally using a web interface, without the need to collect the handsets.

The handset behavior can be customized to suite each user profile.

It is recommended that the reader has basic knowledge of the VoWiFi system and basic knowledge of handset registration in the PBX.

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Abbreviations and Glossary

1.1 Abbreviations and Glossary

802.11a IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 5GHz spectrum.

802.11b IEEE 802.11 standard for transmission rate of up to 11Mbps, operates in the 2.4GHz spectrum.

802.11g IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 2.4GHz spectrum.

802.11d IEEE 802.11 standard for regulatory domains.

802.11e IEEE 802.11 standard that defines Quality of Service (QoS) for WLAN.

802.11i Standard for security improvements for 802.11.

802.11n IEEE 802.11 standard for transmission rate of up to 100 Mbps, operates in the 2.4GHz and 5GHz bands.

802.1D IEEE MAC Bridges standard (interworking for 802.11 among others).

802.1X IEEE standard for port-based Network Access Control (authentication).

Ad-hoc WLAN A WLAN between two wireless capable devices (normally PCs),

where no Access Point (AP) is involved.

AES Advanced Encryption Standard. ALS Acoustic Location Signal AP Access Point BSS Basic Service Set. A WLAN with at least one AP that is configured

for it.

BSSID Basic Service Set Identifier. Hard-coded name of an ad-hoc WLAN,

usually the MAC address of the radio. One type of SSID (the other being ESSID).

CCX Cisco Compatible eXtension Device Manager Application for managing devices, editing parameters, and updating

devices with new software, without an administrator manually needing to collect the devices, as it is done by Centralized Management over the air (OTA). The Device Manager application runs on an WSG hardware.

DHCP Dynamic Host Configuration Protocol. Used to send config

parameters to TCP/IP clients.

DNS Domain Name System DSCP Differentiated Services Code Point. QoS on the Network Layer.

Used both for WLANS and LANs.

DTIM Delivery Traffic Indication Message EAP Extensible Authentication Protocol. EAP-FAST Flexible Authentication using secure tunneling. EAP-TLS EAP-Transport Layer Security. ELISE Embedded LInux SErver:

A hardware platform used for WSG modules

ESS Extended Service Set. WLAN with multiple APs sharing the same

SSID.

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Abbreviations and Glossary

ESSID Extended Service Set Identifier. The identifying name of a WLAN. It

identifies an AP and distinguishes WLANS from one another. An ESSID is one type of SSID (BSSID is the other).

IM Interactive Messaging makes it possible to access information from

an application, and controlling the information, by selecting a choice

received in a message. License An authorization to use a licensed function. MAC Medium Access Control. MWI Message Waiting Indication NTP Network Time Protocol OTA Over The Air PBX Private Branch Exchange:

Telephone system within an enterprise that switches calls between

local lines, and allows all users to share a certain number of

external lines. PEAP Protected Extensible Authentication Protocol. PRI Primary Rate Interfaces RSSI Received Signal Strength Indication. RTLS Real-Time Location System RTS Request-To-Send. PTT Push-To-Talk Services Services are predefined functions such as Phone Call, Send Data,

Send Message etc. that are accessible from the Service menu. SIP Session Initiation Protocol SSID Service Set Identifier. User friendly name of a WLAN. Identifier

attached to packets sent over a WLAN that acts as a password.

Daily used term for ESSID in an ESS wireless topology. STA Station. Client in a WiFi network. QoS Quality of Service: Defines to what extent transmission rates, error

rates, etc. are guaranteed in advance. UP 6 User Presence (value between 0-7). Wireless QoS at the MAC

Layer. VoIP Voice over IP. VoWiFi Wireless version of VoIP. Refers to an IEEE 802.11a, b, g, n

network. VoWLAN Voice over WL AN. WEP Wired Equivalent Privacy. WiFi The commonly understood name for wireless LAN networks. WinPDM Portable Device Manager (Windows version):

Used for managing devices, editing parameters, and updating

devices with new software. WLAN Wireless Local Area Network. Refers to an IEEE 802.11a, b, g, n

network. WMM Wi-Fi Multimedia. A Wi-Fi Alliance interoperability certification,

based on the IEEE 802.11e standard. Provides basic QoS features

to IEEE 802.11 networks.

Introduction

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Introduction

Abbreviations and Glossary

WPA/WPA2 Wi-Fi Protected Access 2. Security method based on 802.11i

WSG OpenStage WL3 Wireless Service Gateway:

standard for wireless networks (data protection and network access control).

Module that enables wireless services to and from the handsets in a WLAN system. It also includes the Device Manager.

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1.2 Functionality matrix

The following matrix shows the functionality that currently can be used by the different versions. These functions require configuration in the WinPDM.

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Introduction

Functionality matrix

WL3 WL3

Messenger

Company Phonebook Yes Yes Yes Central Phonebook Yes Yes Yes Centralized Management Yes Yes Yes Customized GUI Yes Yes Yes System profiles No No Yes Interactive Messaging (IM) No Yes Yes Location No No Yes Push to Talk (PTT) No No Yes Multifunction button Yes Yes No Push Button Alarm No No Yes Man-down and No-movement alarm No No Yes Acoustic Location Signal (ALS) No No Yes Services No No Yes Message Templates No Yes Yes Voice Mail Yes Yes Yes Upload Language Yes Yes Yes Clear lists in charger Yes Yes Yes

The three versions WL3,WL3 Messenger Upgrade, and WL3 Plus use the same hardware and software (except WL3 Plus, which uses a different hardware), and features are enabled by licensing. The WL3 version is an unlicensed WLAN Handset with basic functionality, and the WL3 Messenger UpgradeWL3 Plus versions are licensed WLAN Handsets with additional functionalities such as messaging and alarm, respectively.

WL3 Plus

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Introduction

Functionality matrix

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12 WLAN Handset, Configuration Manual

2 Pre-Installation

Before installing handsets in a VoWiFi system, ensure that the following equipment is available:

• Set up chargers and charge the handset batteries before installation.

• Have a number plan available for the handsets.

• Check that the IP addressing plan is set up to support the amount of handsets

We assume that the VoWiFi system is installed, including some or all of the following components (depending on system configuration):

• DHCP Server. A DHCP server allows devices to request and obtain an IP

WL3_CM_Ch2.fm

Pre-Installation

to be deployed.

address from a server that has a list of addresses available for assignment. If the WLAN does not have access to a DHCP server, a list of static IP addresses is necessary.

• Portable Device Manager. The WinPDM is used for administration and

programming of the handsets. All settings and updates are in this case done using the DP1 Desktop Programmer cradle connected over USB.

• WSG. The WSG handles all communication between the WLAN and its built-

in Device Manager. Before installing the handset, make sure the WSG IP address is available.

For effective administration of a VoWiFi system with several handsets, it is required to have both a WinPDM and a Device Manager included in the WSG. In this case, the WinPDM is only used to allow the handset to access the WLAN system. All other settings and updates are done with the Device Manager in the WSG.

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VoWiFi System IP addresses

2.1 VoWiFi System IP addresses

To configure the handsets, enter the IP addresses in the table below.

Table 1

Device IP address/Number/

Required

Port

IP-PBX If used WSG If used Subnet Mask

If used

Number plan N/A Yes NTP Server address

DNS Server address

VoIP settings

****

***

Yes

Central Phonebook If used Syslog server If used TFTP server If used Ekahau RTLS

*****

If used

DHCP range

*Only required if no DHCP is used, that is, static IP is used. **Depending on system configuration ***Only required if no DHCP is used, that is, static IP is used. ****Gatekeeper IP address or SIP proxy IP address used to access the PBX. *****The IP address and port to the location server.

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3 Programming the WLAN Handset

This section describes how to configure handsets in three different ways:

• By inserting it into a DP1 Desktop Programmer cradle connected using USB

to the WinPDM.

• Over-The-Air (OTA) using the Device Manager in the WSG.

NOTE: This requires that the IP address to the WSG has been configured in the handset. The IP address is configured using WinPDM or using the handset’s Admin menu.

• Using the Admin menu, it is possible to configure the basic network settings.

See Chapter 9: Administration on page 143 for more information about the settings that can be configured.

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Programming the WLAN Handset

It is recommended to use the Device Manager application in the WSG to configure handsets in a large system. The Device Manager can install, upgrade, and configure a large amount of handsets simultaneously. Another benefit is that the collection of the handsets from users is not needed.

The WinPDM configures one handset at a time. The handset is inserted in the DP1 Desktop Programmer, connected to the administrator’s computer using USB.

TIP: It is recommended to use templates when configuring handsets. By using a template, the same configuration can easily be applied to many handsets (of the same handset version), simultaneously.

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WinPDM

Programming the WLAN Handset

WinPDM

3.1 WinPDM

The WinPDM runs on a PC and is used to configure the handset as follows:

• Connect a DP1 Desktop Programmer cradle through a USB port, to the

• Start WinPDM.

• Place the handset in this cradle connected to WinPDM.

For instructions on how to install and use the WinPDM, see Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712EN.

Figure 2 Configuration of handsets using WinPDM

computer running WinPDM.

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3.2 WSG

Client

Device Manager

in WSG

Access Point

VoW iFi

System

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Programming the WLAN Handset

WSG

WSG runs on an ELISE3 module.

For instructions on how to use the WSG, see Installation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN.

3.2.1 Over-the-Air

There is no external equipment required, besides the Device Manager application in the WSG and the VoWiFi system. Proceed with Chapter 4: Installation of

WLAN Handsets on page 19.

Figure 3 Configuration of handsets using Over-the-Air (OTA)

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WSG

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4 Installation of WLAN Handsets

This section describes the recommended procedure to install and configure handsets. There are several ways to install a handset, but the procedures described here ensures minimal effort for the administrator.

There are two ways of configuring the handsets:

• Local management

• Centralized management (Over-the-air (OTA))

Local management of handsets

NOTE: In larger installations local management is not recommended, since it requires physical access to all handsets.

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Installation of WLAN Handsets

Either the keypad on the handset, or the WinPDM is used to configure the handsets. It is only recommended to use the keypad, if a quick change of a parameter value is needed, for example, in a lab environment, or in a test installation. It is tedious to enter all parameters using the keypad. Access from the keypad is only available to a limited set of parameters, and to get access to all parameters, the WinPDM must be used.

The WinPDM is aimed for smaller sites where the handsets are near to hand. One handset at a time is configured, when inserted in a Desktop Programmer (DP1) connected to the administrators computer over USB. See Chapter 4: Installation

steps in small VoWiFi Systems using WinPDM on page 21.

Centralized management of handsets

NOTE: This is also referred to as Over-The-Air (OTA) management, where parameters changes are updated over the WLAN.

A WLAN connection and the Device Manager application (WSG) is used to configure the handsets.

Prerequisites for Centralized management are as follows:

• The handset has a functional WLAN association.

• WLAN parameters are set correctly, to be able to connect to the Messaging

system.The handset has the correct settings to access the Device Manager application as follows: - A configured number to be used as identity to login to the Messaging system.

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– The IP address of the Messaging system.

The WLAN and Messaging parameters are set manually, using the keypad or the WinPDM. Then the handset logs into the Messaging system, and downloads the intended handset profile, which contains all other needed parameters for a site.

See Chapter 4.2: Installation with Central Device Management (WSG) on page

23.

It is recommended to use the Easy Deployment process, where the needed WLAN parameters and the Messaging system information is distributed automatically to the handset, using a DHCP server (and optionally the Ascom Service Discovery Protocol).

See Appendix C: Easy Deployment on page 163.

NOTE: If the WLAN system uses a 802.1x security protocol that requires certificates for authentication/encryption to the WLAN, the certificates must be prepared and stored individually in the Device Manager for each number, before starting the Easy Deployment process, see Chapter 4.2: Installation with Central

Device Management (WSG) on page 23.

See Chapter 4.1: Handset Installation in the WLAN System using Easy

Deployment on page 22.

Installation steps in large VoWiFi Systems using WSG and WinPDM

NOTE: If the handset to be installed must use a certificate to access a WLAN, follow the instructions in section Chapter 4.3: Installation with WinPDM on page

29.

NOTE: The handset settings are unexchangeable between handset (license) versions. For example, a number or template exported from a basic handset version, can only be used on a basic handset, and not on a WL3 Messenger Upgrade License, and vice versa.

These WLAN settings are common network settings for all handsets.

1. Create templates in the Device Manager in WSG, one with network settings and another with common settings.

2. Create Numbers and apply the templates.

3. Use either the Easy Deployment procedure, or create a template with identical network settings in the WinPDM.

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Installation of WLAN Handsets

See Chapter 4.1: Handset Installation in the WLAN System using Easy

Deployment on page 22 or Chapter 4.2: Installation with Central Device Management (WSG) on page 23 for more information.

Installation steps in small VoWiFi Systems using WinPDM

1. Create Numbers.

2. Create one template for all settings in the WinPDM.

See Chapter 4.3: Installation with WinPDM on page 29 for more information.

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Handset Installation in the WLAN System using Easy Deployment

4.1 Handset Installation in the WLAN System using Easy Deployment

With the Easy Deployment procedure, handsets are installed without the need for the WinPDM.

Handsets are automatically installed if the following is fulfilled:

• The LAN and WLAN system is configured for Easy Deployment, see

Appendix C: Easy Deployment on page 163.

• The handset is not associated to any network (SSID)

• The handset software is version 5.1.18 or higher

• The Call ID (endpoint number), that is, the phone number of the handset is

decided

For further details, see Appendix C: Easy Deployment on page 163.

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Installation of WLAN Handsets

Installation with Central Device Management (WSG)

4.2 Installation with Central Device Management (WSG)

Easy Deployment is the recommended procedure of using the Central Device Management (WSG) for deployment, as the WLAN and Messaging parameters now are configured without the WinPDM.

Easy Deployment uses, in most parts, the same procedure, as the standard Central Device Management (WSG) procedure. Special notes marked “(ED)” show where the procedure is unique for Easy Deployment.

NOTE: (ED): With Easy Deployment, it is very important that the building of the number plan and the parameters are correct, since the aim is to avoid using the WinPDM.

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4.2.1 Create a Network Template in the Device Manager in the WSG

Create one template that contains the network parameters (also include the security settings). Besides the network parameters, additional parameters can also be set, for example VoIP settings and IP address to WSG.

The template must be created, and applied, to prevent the restoring the parameters to default during the first synchronization.

NOTE: (ED): If using Easy Deployment, the IP-address to the Device manager in the template, can either be set, or left blank, in which case the server discovery process is used at every startup, see Appendix C.3: WSG server discovery on page 166.

NOTE: Only select the parameters that are modified, if all parameters are selected, the system performance decreases.

WSG from

1. Open a web browser and enter the IP address or NetBIOS name to the WSG.

TIP: Be sure to configure all needed parameters for 802.1x security, but installing trusted CA certificate(s) and/or application Certificate can not be done using a template. This must be done individually on each Number, see

Application certificate on page 184.

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2. Click “Device Manager“. You might be prompted to log on the Device Manager.

3. Select the Templates tab and click “New“. The New template window is opened.

4. In the Device type and Parameter version drop-down lists, select the corresponding device type and parameter version to use, respectively.

5. In the Name field, enter a descriptive name for the template.

6. Click “OK“.

Set the following network parameters:

1. Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode. If using a security mode that requires certificates, also use an NTP server, to assure the correct time in the handset, as certificates only are valid within a certain time.

2. VoIP settings (located under VoIP):

For example VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

3. Syslog settings (if any) (located under Device > General):

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

4. WSG settings (located under Device > WSG):

IP address and password (if any) to the WSG.

5. Click “OK“ to save the template.

TIP: See Appendix A for tip on how to work with templates when using both WinPDM and WSG.

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Installation with Central Device Management (WSG)

4.2.2 Create a Common Template in the Device Manager in the

Create another template with the common handset settings applicable to all handsets (exclude the parameters and security settings configured in the Network template). This template contains for example, hidden menu items in the display, certain level of ring signals and vibrators.

NOTE: Only select the parameters that are modified, if all parameters are selected, the system performance decreases.

1. Open a web browser and enter the IP address or NetBIOS name to the WSG.

2. Click “Device Manager“.

3. Select the Templates tab and click “New“.

WSG

4. In the Device Type and Parameter version drop-down lists, select the corresponding device type and parameter version to use, respectively.

5. In the Name field, enter a descriptive name for the template.

6. Set the specific parameters. See section Chapter 4.5: Configure a Handset

with a Template on page 32 for more information.

4.2.3 Create Numbers in the WSG

Create a range of Numbers and apply the templates previously created in the WSG.

NOTE: Do not add numbers for handsets that are already configured and functional, because these handsets already exist in the system, though they are not saved in the Device Manager application in WSG. The Device Manager application overwrites the existing parameters in the handset.

NOTE: The parameter version of the template must be equal to or less than the selected parameter version.

1. Open a web browser and enter the address to the WSG.

2. Click “Device Manager“.

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Installation with Central Device Management (WSG)

3. Select the Numbers tab and click “New“. The New numbers window is opened.

4. In the Device Type and Parameter version drop-down lists, select the device type and the parameter version to use, respectively.

NOTE: The device type and parameter version must match the handsets to be used to apply the template.

5. In the Prefix field, enter the numbers’ prefix (if needed).

6. Create a range of numbers by selecting the “Range“ option. Enter the start call number and the end call number in the fields, respectively. Click “OK”.

NOTE: The maximum range that can be added at a time are 100 numbers.

7. Apply the network settings template to the selected handsets. See Chapter

4.5.2: Apply a Template to a Handset with a Number on page 33.

8. Apply the common settings template to the selected handsets. See Chapter

4.5.2: Apply a Template to a Handset with a Number on page 33.

NOTE: (ED): If the 802.1x security protocol with EAP-TLS or EAP-PEAP/ MSCHAPv2 is used, also include the include trusted CA certificate(s), select which Application certificate to use. The Application certificates must be installed first by editing each Number. Application certificates cannot be distributed using a template, as they are individual.

9. Close the WSG.

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Installation with Central Device Management (WSG)

4.2.4 Create a Network Template with Initial Configuration in the WinPDM

In a factory delivered handset, the WLAN settings are not configured as required to access the WSG. Using the WinPDM allows the handset to be primed with the WLAN parameters and allows the handset to log in to the Device Manager in WSG for future management over the air.

Create a template with the basic network settings and IP address to WSG. This template is only used once for each handset because it must access the WLAN and then log on the Device Manager. After log in, the settings in the handset are changed according to the templates, that were applied to the Numbers, in the Device Manager application in WSG.

NOTE: If using Easy Deployment, only perform step 6) below.

1. Open the WinPDM.

2. Do one of the following:

• If a network template was created in the Device Manager in WSG, export

this template and import it to WinPDM. See Appendix A for more information. (Recommended)

• Create a template (see Chapter 4.5.1: Create a template on page 32) with

the following network parameters:

– Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode.

NOTE: If the production system is using 802.1x security, this method is not the best option, since the certificates must be manually installed in the handset before they login for the first time (before step 6). The Easy Deployment process overcomes this problem by using a staging WLAN, which does not use 802.1x.

– -WSG settings (located under Device > WSG):

IP address and password (if any) to the WSG.

3. Place the handset in the Desktop Programmer (DP1) cradle.

4. Run the template. See Chapter 4.5.3: .Apply a Template to a Handset without

a Number on page 33.

5. Remove the handset when synchronization is finished.

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Installation with Central Device Management (WSG)

6. Enter the Number and the password (if any). The password is only required if the “Password“ parameter is set. Press “Login“.

7. Repeat step 3 – 6 for all handsets.

Settings that were stored for the handset in the Device Manager in WSG are now downloaded to the handset. This can, for example, be unique soft- or hot keys that have been prepared earlier. When the settings have been downloaded to the handset, the handset can restart, depending on the parameter changes.

The handset synchronizes with the WSG at startup, and also immediately after any handset parameter change. (The change is done either using the handset keypad, or when editing parameters in the Device Manager in the ). Depending on what is changed, and where the change is done, the parameters are synchronized to, or from, the handset.

Those changes are not stored in the WinPDM, as there is no connection between the WinPDM and the WSG Device Management database. The database in the WinPDM synchronizes with the handset, when the handset is placed in the Desktop Programmer (DP1) cradle (online via USB).

NOTE: As there is no connection between the WinPDM and the WSG Device Management databases, except over the handset, the WLAN and WSG settings can differ in the WinPDM and the WSG. Parameters can inadvertently be reverted with old values, when first, the WinPDM synchronization process runs, (when the handset is placed in the Desktop Programmer (DP1) cradle), and after that, (when the handset is removed from the Desktop Programmer (DP1) cradle), the handset goes online with the Messaging system, and the synchronization process with the WSG runs, and vice versa. The solution for this, is to avoid storing handset numbers in the WinPDM.

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4.3 Installation with WinPDM

In a small VoWiFi system, the administration can be handled using only the WinPDM.

The synchronization is in this case not handled automatically by the system when a handset’s parameters are changed in the WinPDM. When the parameters have been changed in WinPDM, each handset must be placed in the Desktop Programmer (DP1) cradle connected to the administrator’s computer in order to synchronize the parameters with the handset.

1. Open the WinPDM.

2. In the Numbers tab, click “New“. The New numbers window is opened.

3. In the Device Type and Parameter version drop-down lists, select the matching device type and the parameter version for the handset to be used, respectively.

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Installation of WLAN Handsets

Installation with WinPDM

4. In the Prefix field, enter the numbers’ prefix (if needed).

5. Create a range of numbers by selecting the “Range“ option. Enter the start call number and the end call number in the fields, respectively.

6. Click “OK”.

7. Create a network settings template (see Chapter 4.5.1: Create a template on page 32) with the following network parameters:

• Network settings (located under Network > Network A, B, C, or D):

All required system settings for the WLAN. For example SSID and Security mode, and if used, any certificates for 802.11x.

8. Create another template (see Chapter 4.5.1: Create a template on page 32) with the common handset settings applicable to all handsets (exclude the network parameters and used security settings). Example of parameters settings:

• VoIP settings (located under VoIP):

VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.

• Software TFTP IP address (if any) (located under Device > General)

• Syslog settings (if any) (located under Device > Log):

The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

In addition, settings for hiding menu items in the display, certain level of ring signal and vibrators etc. can also be configured.

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Installation with WinPDM

9. Apply the network settings template to the handset, see Chapter 4.5.2: Apply

a Template to a Handset with a Number on page 33.

10. Apply the common settings template to the handset, see Chapter 4.5.2: Apply

a Template to a Handset with a Number on page 33.

11. Place the handset in the Desktop Programmer (DP1) cradle.

12. In the Device Wizard window, select “Associate with number“ and press “OK“.

13. Select the handset to associate with. Press “OK“.

The number and parameter settings saved in the WinPDM are now synchronized with the handset. In addition, the handset’s Device ID is also synchronized with the number in the WinPDM.

If certificates must be used to access a VoWiFi system, also perform the steps 14 - 19.

14. In the Numbers tab, right-click the handset’s number and select “Manage certificates“. A manage certificate window opens.

15. In the Trust list tab and Application certificates tab, click “Browse“ and select the certificates to import. Click “Close“.

16. In the Numbers tab, right-click the handset’s number and select “Edit parameters“.

17. Select “Network X“ (X represents A, B, C, or D).

18. In the Security mode drop-down list, select “EAP-TLS“.

19. In the EAP application certificate drop-down list, select the application certificate to be used. Click “OK“.

20. Remove the handset when synchronization is finished.

Repeat the steps 11-13, 20 (if needed, perform the steps 14-19) for all handsets.

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+ 158 hidden pages

Unify WL3, WL3 Plus Configuration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introduction

1.1 Abbreviations and Glossary

1.2 Functionality matrix

2 Pre-Installation

2.1 VoWiFi System IP addresses

3 Programming the WLAN Handset

3.1 WinPDM

3.2 WSG

3.2.1 Over-the-Air

4 Installation of WLAN Handsets

4.1 Handset Installation in the WLAN System using Easy Deployment

4.2 Installation with Central Device Management (WSG)

4.2.1 Create a Network Template in the Device Manager in the WSG

4.2.3 Create Numbers in the WSG

4.2.4 Create a Network Template with Initial Configuration in the WinPDM

4.3 Installation with WinPDM