Uniden EXS 9965 User Manual

SPREAD
SSPPEECCTTRRUUMM

Digital Spread Spectrum

provides the longest

range, the clearest sound

OWNER’S

and the best privacy.

MANUAL

CONTROLS AND FUNCTIONS

Fold out the front
cover of this owner’s
manual to use the
handy CONTROLS AND
FUNCTIONS page
for reference.

CONTENTS

Controls and Functions . . . .Inside Front Cover

Introduction to Your New Phone . . . . . . . . . . .2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Included in Your Package . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Installing and Adjusting Your Phone . . . . . . . .4

Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Desk/Tabletop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Installing the Handset Battery Pack . . . . . . . . . . . . . . . . . . .9

Charging the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . .10

Cleaning the Battery Contacts . . . . . . . . . . . . . . . . . . . . . . .11

Setting the Pulse-Tone Switch . . . . . . . . . . . . . . . . . . . . . . .11

Adjusting the Volume Controls . . . . . . . . . . . . . . . . . . . . . .12

Installing the Beltclip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Headset Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Automatic Digital Code Security . . . . . . . . . . . . . . . . . . . . .14

Using Your New Phone . . . . . . . . . . . . . . . . . . .15

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . .15

Answering a Call from the Base . . . . . . . . . . . . . . . . . . . . .16

Answering a Call from the Handset . . . . . . . . . . . . . . . . . .17

Making a Call from the Base . . . . . . . . . . . . . . . . . . . . . . . .17

Making a Call from the Handset . . . . . . . . . . . . . . . . . . . . .17

Using the Tone Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Using the Mute Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Using the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

OF YOUR OWNERS MANUAL

2-Line Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

3-Way Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4-Way Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Using Your EXS 9965 Intercom . . . . . . . . . . . . . . . . . . . . . .24

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Traveling Out-of-Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Storing a Phone Number in Memory . . . . . . . . . . . . . . . . .27

Editing a Phone Number in Memory . . . . . . . . . . . . . . . . .29

Erasing a Number from Memory . . . . . . . . . . . . . . . . . . . .31

Using Memory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Troubleshooting Your New Phone . . . . . . . . .35

Quick Reference Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .36

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

nit

Base U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Introductionxx

Installing and xx

Adjustingxx

Using Yourxx
New Phonexx

Troubleshooting

Specifications

xx

CONTENTS

WELCOME

Congratulations on your purchase of the Uniden EXS 9965 cordless
telephone. This phone is designed for reliability, long life, and
outstanding performance utilizing the latest 900 MHz Spread
Spectrum Technology.

FEATURES

l 900 MHz Digital Spread Spectrum Technology
l 2-Line Operation
l 3 and 4-Way Conference Calling
l Speakerphone
l Back-up Power Supply (Requires Optional Battery Pack)
l 3-Line, 1

l

TO YOUR NEW PHONE

l

l

l

l

l

l

l
l Pulse/Tone Dialing
l 7-Day Standby Battery Time
l 4-Hour Talk Time

6 Character LCD Handset Display
Backlit keypad
Headset Compatible
Handset Earpiece and Ringer Volume Control
20 Channel AutoScan
40 Memory Dialing Locations
3 Number Redial Memory
2-way Page/Intercom
Hearing Aid Compatible

Digital Spread Spectrum Technology utilizes a “wider
frequency band” vs. a “single narrow band” used in standard digital
transmissions. The result is a more secure conversation with the clarity of
digital sound, extended range, and minimal interference from other
cordless phones.

Random Code

65,000 codes for the handset and base. This feature prevents unauthorized
calls as a result of your phone being activated by other equipment.

TM

digital security automatically selects one of over

INTRODUCTION

2

To get the most from
your phone, please read
this owner’s manual
thoroughly. Be sure to
complete and mail the
product registration form.

INCLUDED IN YOUR PACKAGE

Handset

Base

C

A Adapter

If any of these items are
missing or damaged,
contact the Uniden Parts
Department at (800) 554-

3988. Hours are from
8:30 a.m. to 5:00 p.m.
Central Time, Monday
through Friday. We can
also be reached on the
web at www.uniden.com.

You must have a two-line
subscription from your
phone company to realize
the capability of your
two-line phone.

Rechargeable

Battery

Long Telephone

Cord

Short Telephone

Cord

Wall Mount Adapter

This Owner’s Manual

Precautions and Important Safety Instructions

Registration Card

Beltclip

3

SELECTING A LOCATION

Before choosing a location for your new phone, read the
INSTALLATION CONSIDERATIONS included in the PRECAUTIONS AND
IMPORTANT SAFETY INSTRUCTIONS brochure. Here are some
important guidelines you should consider:

The location should be close to
both a phone jack and a
continuous power outlet. (A
continuous power outlet is an AC
outlet which does not have a
switch to interrupt its power.)

Keep the base and handset away
from sources of electrical noise
such as motors and fluorescent
lighting.

Be sure there is sufficient space to rotate the base antenna
fully vertical.

The base can be placed on a desk, tabletop or mounted on a standard
wall plate.

You should charge your handset for 15-20 hours before connecting the
phone line.

If your second phone line has a separate jack, place your phone so you
can access both jacks.

AND ADJUSTING YOUR PHONE

INSTALLING

4

Before using your phone,
charge the Nickel­Cadmium battery pack
for 15-20 hours.

Place the power cord so
that it does not create a
trip hazard or where it
could become chafed and
create a fire or electrical
hazard.

DESK/TABLETOP INSTALLATION

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC

1. Plug the AC adapter cord into the 10V DC
input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

input jack on the back of the base.

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain

2. Wrap the A adapter cord around the strain
relief notch.

relief notch.

relief notch.

relief notch.

relief notch.

relief notch.

relief notch.

relief notch.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

3. Plug the AC adapter into a standard 120V A wall outlet.

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,

4. Charge the battery (refer to CHARGING THE BATTERY PACK,
page 1

page 1

page 1

page 1

page 1

page 1

page 10).

page 1

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the

5. Plug one end of the long telephone cord into the
the back of the base.

the back of the base.

the back of the base.

the back of the base.

the back of the base.

the back of the base.

the back of the base.

the back of the base.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

6. Plug the other end of the cord into the telephone jack on the wall.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.

7. Set the base on a desk or tabletop.
Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the

Place the handset on the base with the
k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

k

eypad either facing up or down. Raise the

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

antenna to a vertical position.

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

TEL LINE 1/22

TEL LINE 1/

jack on

jack on

jack on

jack on

jack on

jack on

jack on

jack on

Use only the Uniden AC
adapter supplied with
this phone. DO NOT use
an outlet controlled by a
wall switch.

5

5

5

5

5

5

5

5

DO NOT use an
outlet controlled by a
wall switch.

Place the power cord so
that it does not create a
trip hazard or where it
could become chafed
and create a fire or
electrical hazard.

WALL INSTALLATION

Standard wall plate mounting

This phone can be mounted on any standard telephone wall plate.

1 Snap the wall mount adapter into

the notches on the base.

2. Plug the telephone line cord to the

TEL LINE 1/2 jack and the AC adapter
to the DC IN 10V jack.

3. Plug the telephone line cord into the

telephone outlet.

4. Wrap the AC adapter cord inside the

molded wiring channel. Then wrap
the cord around the strain relief notch.

5. Plug the AC adapter into a standard

120V AC wall outlet.

6. Raise the antenna to a vertical position.

7. Align the mounting slots on the base

with the mounting posts on the wall.
Push in and down until the phone is
firmly seated.

6

Before you plug the other
end of the telephone cor
into the modular jack on
the wall, charge the
battery (See CHARGING
THE BATTERY PACK,
page 10).

If the handset beltclip is
attached, you cannot
charge the handset facing
forward when the phone
is mounted on the wall.

8. On the base unit, pull the handset
retainer out of the slot. Rotate it
clockwise 180 degrees.

9. Flip the retainer from front to back.
Slide it back into the slot so that
the lip of the retainer is up and the
is down. The retainer holds the
handset in place.

7

t Direct wall plate mounting

If you don't have a standard wall plate, you can
mount your phone directly to the wall. Before
doing this, consider the following:

Avoid electrical cables, pipes, or other items behind the mounting

l

location, that could cause a hazard when inserting screws into the wall.

Try to mount your phone within 10-15 feet of a working phone

l

jack to avoid excessive cord lengths.

Make sure the wall material is capable of supporting the weight of

l

the base and handset.

Use #10 screws (minimum length of 1 3/8 inches) with anchoring

l

devices suitable for the wall material where the base unit will be placed.

1.

Insert two mounting screws into the wall,
(with their appropriate anchoring device),
3-15/16 inches apart. Allow about 3/16 of



an inch between the wall and screwheads
for mounting the phone.

2. 

Refer to steps 1 through 9 on page 6 and 7
to mount the telephone.

8

Use only Uniden Battery
(model BT-999) supplied
with your phone.

INSTALLING THE HANDSET BATTERY PACK

1. Press the battery cover release.

Slide cover off.

2. Install the nickel-cadmium battery

with the label down.

3. Slide the battery cover forward

until it snaps into place.

9

CHARGING THE BATTERY PACK

Initial battery charging

Before connecting your phone for the first time, charge the
rechargeable battery pack for 15-20 hours without interruption.

1. Place the handset on the base.

2. Make sure that
If the LED doesn’t light, be sure the AC
adapter is plugged in and the handset
makes good contact with the base
charging contacts.

Charging optional battery packs

The base of your phone is equipped with a compartment for charging
an extra battery pack for use in your handset. You can obtain an

extra battery pack from your authorized Uniden dealer.

status

LED lights.

Please visit your
authorized Uniden dealer
to obtain an extra battery
pack or contact the
Uniden Parts Department
at [phone]. Hours
are from 8:30 a.m. to
5:00 p.m. Central
Standard Time, Monday
through Friday.

10

1. Pull the cover of the battery charger.

2. Put the battery pack in the
compartment with contacts
facing down.

3. Replace the charge cover.

4. Charge the battery for 24 hours. When charging is complete, lift the
latch to remo the battery pack. To install the charged batter
handset, see INSTALLING THE HANDSET BATTERY P CK, page 9.

ev

y into the

A

In the event of a power failure, your spare battery
pack temporarily provides power for the base so you
can still use your phone.
Status LED blinks red when the base is powered by
the spare battery.

Low battery indicator

When the battery pack is very low and needs
to be charged, the phone is programmed to
eliminate some functions to save power.
If the phone is not in use,

<Low Battery> flashes.

If the phone is in use, <Low Battery>
flashes and the handset beeps.

CLEANING THE BATTERY CONTACTS

To maintain a good charge, clean
all charging contacts on the handset
and base about once a month.
Use a pencil eraser or other contact
cleaner. DO NOT use liquids or solvents;
you may damage your phone.

Most phone systems use
tone dialing. Check with
your local phone
company if you’re not
sure whether your
system is tone or pulse.

SETTING THE PULSE/TONE SWITCH

Be sure the

s

the

i

our local phone system uses

y

PULSE/TONE

TONE

position unless

pulse dialing.

switch

11

ADJUSTING THE VOLUME CONTROLS

ringer

off

on

ringer

off

on

Handset ringer volume

Remove the handset from the base.

vol

Press the
to set the handset ringer volume. There are
two ringer volume settings; high and low.

or key on the handset

To select the high volume setting,

vol

press

. The following

<Ringer High>

screen displays:

To select the low volume setting,
press

vo

. The following

l

<Ringer Low>

screen displays:

Handset ringer switch

This switch turns the handset ringer
on or off.

Handset earpiece volume

e ar

Ther

e four volume setting for the handset earpiece; loud, high,
medium, and normal. The handset earpiece volume can be adjusted only
during a call.

To lower the volume, press

. To raise the volume, press

vol

vol

The handset displays <Loud>, <High>, <Medium> or <Normal>
indicating the current volume setting.

t Base ringer volume

The ringer control f

or the base of y

our

EXS 9965 allows you to turn the ringer

OFF

or to select

LO orHI

olume.

v

.

t Base speaker volume

To control the speaker volume of the
base, adjust the

VOLUME

slide

switch as desired.

12

If you have wall
mounted the base, you
must remove the beltclip
to charge the handset
with facing forward.

INSTALLING THE BELTCLIP

t To attach the beltclip

Insert the beltclip into the holes
on each side of the handset.
Press down until it clicks.

t To remove the beltclip

Pull both sides of the beltclip
to release the tabs from the
holes.

13

Use only the Uniden
HS910 headset
specifically designed for
Spread Spectrum phones.
You may hear a buzz or
hum on other headsets.

HEADSET INSTALLATION

Your phone may be used with an optional
headset, the Uniden HS910. To use this
feature, simply plug the headset plug into
the headset jack. Your phone is ready for
hands-free conversation.

If you are using an optional headset, you must still
use the handset keypad for phone operations.

Keep the headset wire
away from handset and
base antennas.

14

AUTOMATIC DIGITAL CODE SECURITY

To prevent other parties from making unauthorized calls on your
phone line, a digital code was added to the EXS 9965. Your phone’s
handset and base share this code. If the phone experiences a power

  

failure, you must reset the digital security code by placing the
    

handset in the base.


To reset the digital security code

1. Remove the handset from the base,
hold down page/int'com and
you will hear the beep.

2. Put handset back to the base holding
page/int'com.
The page stops.

3. Wait for 5 seconds. The status LED
flashes to indicate that the digital security
code is reset.



MAKING AND RECEIVING CALLS

Basic 2-line operation

Fold out the front cover
of this owner’s manual
to use the CONTROLS
AND FUNCTIONS
diagram for reference.

Handset On Base

To answer

a call

To make

a call

To hang up

To redial

YOUR NEW PHONE

Pick up handset.
(AutoTalk)

1. Pickup handset.

2. Press

line 2

3. Listen for dial tone.

4. Dial number.

1. Pickup handset.

2. Dial number.

3. Press

line 2

Press
handset to the base (AutoStandby).

1. Pickup handset.

2. Press

line 2

3. Listen for dial tone.

4. Press

1. Pickup handset.

2. Press
repeatedly until the
number you want
to dial appears.

3. Press

line 2

line 1

.

or

line 1

.

line 1

line 1

.

redial

or

redial

line 1

.

1. Press

or

2. Listen for dial tone.

3. Dial number.

1. Dial number.

2. Press

or

or

line 2

1. Press

or

2. Listen for dial tone.

3. Press

.

1. Press

2. Press

or

Handset Off Base

Press

line 1

or

line 2

.

line 1

line 2

or

.

or

line 1

.

line 1

.

redial

or

or

.

line 2

, or return the

line 2

or

redial

repeatedly until the
number you want
to dial appears.

line 1

line 2

or

.

Base Only

Press

line 1

or

line 2

.

line 1

.

line 1

.

line 1

.

redial

or

or

or

.

1. Press

line 2

2. Listen for dial tone.

3. Dial number.

Press

line 2

1. Press

line 2

2. Listen for dial tone.

3. Press

USING

15

You must have a 2-line subscription
from your phone company to use the
2-line features

.

When you have connected power and a telephone line to your
EXS 9965, the phone is in “Standby mode,” ready to receive and
make calls.

For clarity, the instructions in this Owner’s Manual designates line 1
unless the procedure requires using line 2. The same instructions apply
to line 2.

ANSWERING A CALL FROM THE BASE

1. The base rings. The
corresponding line 1 LED
on the base flashes.

16

2. Press the

line 1

button and speak.

The base microphone is located under the phone.
Position yourself as near to the base as possible
and speak clearly.

3. When you finish the call, press

line 1

to hang up.

AutoTalk automatically
connect the line when you
pick up the handset from
the base.

AutoS

tandby automat­ically hangs up when you
place the handset on the
base. There is no need to
press

line 1

or

line 2

hang up.

to

ANSWERING A CALL FROM THE HANDSET

1. The handset rings and the
following screen appears:

2. Press

line 1

to answer your call.

3. When you finish the call press

line 1

(Call)
Line 1

on the handset, or return the handset to
the base.

MAKING A CALL FROM THE BASE

1. Press

2. Dial the number on the keypad, or, use

3. When you finish the call, press

line 1.

the memory feature. (See USING
MEMORY DIALING, page 33.)

l

ine 1

to hang up.

MAKING A CALL FROM THE HANDSET

Dialing - from talk mode

1. Pick up the handset.

2. Press

3. Dial the number on the keypad,

4. When you finish the call, press

line 1

.

or use the memory feature.
(See USING MEMORY DIALING, page 33).

line 1

,

or, return the handset to the base.

17

Dialing - from standby mode

1. Pick up the handset.

2. Dial the number on the keypad, or use one of the memory features.

(See USING MEMORY DIALING, page 33).

3. Press

4. When you finish the call, press

line 1

.

line 1

, or return the handset to

the base.

The tone feature applies
only when the base is set
to pulse.

The flash feature does
not function when

lliinnee 11

a conference call. (See
the 3-WAY CONFERENC­ING and 4-WAY
CONFERENCING, pages
22 and 23.)

and

lliinnee 22

are on

USING THE TONE FEA

TURE

If you are dialing in the pulse mode
and need to enter tone digits, press

tone

then enter the digits. Once the call has
ended, tone mode is canceled and pulse
dialing resumes.

FLASH

If you have Call Waiting service and a
call waiting tone sounds, press
accept the call. After a short pause you will
hear the new caller. To return to the
original caller, press

flash

function on the base and handset are
independent of each other. You can use
your flash feature from either the handset
or the base.

flash

to

again. The flash

18

The handset and the base
have independent redial
memories.

USING REDIAL

Use the

redial/p



dialed from the handset or the last number

key to recall the last 3 numbers

 

dialed when using the base. The redial
number can be up to 32 digits long.

To redial from the handset:

Press

redial/p repeatedly to display the



number you want to dial, then press line 1.

If you press line 1 before redial/p, only the
last number dialed can be accessed for redial.

To redial from the base:

Press

line 1

, then press

redial/p

.

If any key is pressed before redialing, the
last number will not redial.

PLACING A CALL ON HOLD

Use either the keypad on the handset or the k

line 1

To place
base, press

on hold at the

hold

. The

line 1

LED turns

from green to red.

To place
handset, press

line 1

on hold at the

hold

.

The following screen appears:

To pick up the call that is holding,
press

line 1

on the base or handset.

eypad on the base.

(Hold)
Line 1

19

USING THE MUTE FEATURE

You can mute your conversation from the base. This prevents the party
you are speaking to from hearing what you, or someone else in the
room, is saying.

For example, to use this privacy feature while using line 1.

1. Press

2. When you are ready to continue

mute

. The

line 1

LED

flashes red.

You can hear the party on line 1, but
they cannot hear you.

your conversation with the party on line 1,
press

mute

or

line 1

again. The

LED changes to green.

line 1

USING THE PAGE FEATURE

To locate the handset when it is off the
base, press

The handset beeps for 60 seconds.
The following screen appears:

Press on the handset to connect
to the base. Press again on
the base or on the handset to
return to standby.

on the base.

Paging

20

When you attempt to
make a call, the EXS 9965
informs you if a line is
currently In Use.

2-LINE OPERATION

The handset and the base can be used on separate telephone lines at
the same time. For example, if the handset is on a call with
can make, or receive calls, at the base on

The

line 1

LED on the base blinks

line 2

.

green to indicate line 1 is In Use at
the handset.

When

line 1

is In Use at the base

the LCD screen displays the following:

(Base)
Line 1

Extension In Use

The Extension In Use feature prevents you from accidentally
interrupting a call.

If another phone is In Use on
“In Use“. (The

line 1

, you will hear a beep. This warns you the line is In Use.

line 1

To make your call, you must use

line 1

, the handset LCD displays

LED at the base blinks.) If you press

line 2

.

line 1

, you

If you want to join a conversation on an
extension currently In Use, press the
corresponding line key twice.

21

The Flash feature does
not function when
the phone is in
Conference mode.

3-WAY CONFERENCING

This feature lets you add a third
party to your conversation from
either the handset or the base.

For example, to add a party to the
current call on

1. Press

hold. The
green to red.

line 1

at the base:

hold

to place the caller on

line 1

LED turns from

2. Press

line 2

.

3. Dial the number of the person you want to

add to the conversation.
When the person answers, you can
speak privately before bringing the
original caller back on the line.

4. Press the

conference

button to
bring the original call back on
line. The

line 1

and

line 2

LEDs

turn green.

If the third person’s number is busy or doesn’t answer,

line 2

press
by pressing

to hang up. Return to the original call

line 1

.

5. To remove either caller from your conversation, ask one of the parties
to hang up. Press the corresponding line button to end the call.

Follow steps 1-5 to conference using the handset. When you return
the handset to the base, all calls are disconnected.

If you want to join a conversation on base
or handset currently in use, press

line 2

twice.

line 1

or

22

4-WAY CONFERENCING

A fourth person, at either the
handset or the base, may be
added to a conference call.

For example, to add a fourth
party at the handset to an
ongoing conference call at the base:

1. Press

line 2

hold

. The

LEDs turn red.

line 1

and

2. Press on the base

to contact the handset.

3. Press on the handset

to answer the page.

4. Press

conference

at the base to
bring the party at the handset in on
the call.

line 1

and

line 2

LEDs

turn green.

The following screen appears on
the handset.

(Conference)
Line 1 Line 2

5. To remove either call from your conversation, ask one of the parties
to hang up. Press the corresponding line button to end the call.

23

When a call is on
the handset, and the base
is paged, the base will
ring even when the

RING VOL

set to

OFF

The person at the handset
can join the conversation
by pressing the button for
the line In Use twice.

hhoolldd

switch is

.

USING YOUR EXS 9965 INTERCOM

From the Base to the Handset

1. Press on the base.

The handset beeps. (If no answer, press

again to disconnect.)

at

2. Press

Speak into the mouthpiece to answer
the page.

To hang up at the base: Press
To hang up at the handset: Press .

From the Handset to the Base

1. Press on the handset.

(If no answer, press
to disconnect.)

2. At the base, press

to answer the page.
Position yourself as near to the base

as possible and speak clearly.

on the handset.

24

To hang up at the handset: Press .
To hang up at the base: Press .

TRANSFERRING A CALL

From Handset to Base

1. To transfer a call on
handset to the base, press

The

line 1

LED turns red.

line 1

from the

hold.

2. On the handset, press

The

status

LED flashes on the base.

The following screen appears:

Paging Base

(Hold)
Line 1

3. Answer at the base by pressing

. You may then announce

the call with the intercom.

4. On the base, press

line 1

to talk.

If no one is available to take the call at the base, return to the
caller by pressing

line 1

or on the handset to take a

message or complete the call.

From Base to Handset

1. To transfer a call on
base to the handset, press

line 1

from the

hold.

The

line 1

LED turns red.

2. On the base, press .

The

status

LED flashes on the base.

The following screen appears:

(Hold)
Line 1

Paging

25

3. Answer at the handset by pressing

. You may then announce the call

with the intercom.

4. On the handset, press

If no one is available to take the call at the handset, return to the
caller by pressing
message or complete the call.

line 1

to talk.

line 1

or on the base to take a

TRAVELING OUT-OF-RANGE

As you begin to move too far from the base, you first hear a clicking
sound. As you travel further, the noise increases. If you travel out-of­range, your call terminates.

26

STORING A PHONE NUMBER IN MEMORY

Your EXS 9965 stores up to 30 name/numbers in the handset plus 10
numbers in the base. Memory locations are shared by both lines.

On the Handset

Whenever you are using a
menu screen, you must
press a key within 20
seconds or the phone will
return to standby.

1. Remove the handset from the base.

2. Press and hold

mem

for

two seconds.

The following screen appears:

3. Use the and keys, or enter a two



Memory Store

01
02

digit number (01-30) to choose the
memory location to store a
name/number.

4. Press

select.

The following screen appears:

Store Name

5. Enter a name by using the and keys to scroll through the
character menu. Stop scrolling when you see the desired character. Use

the and keys to move right or left or to create a blank space.

(The key deletes characters as

the cursor moves left.)

6. When you have finished entering a
name, press

select

.

The following screen appears:
The cursor flashes indicating

the display is ready for a number
to be entered.

Store Number

27

7. Enter the phone number with the number keypad (direct entry). Use
the

key to position the cursor to right.

When entering numbers, you may press
to enter a pause in the dialing sequence. The display
shows a P. The pause feature is useful for long
distance calling, credit card dialing, or any other
dialing sequence requiring a pause between digits.

8. When you have finished entering
a name/number, press

select

.

The handset beeps and displays
a confirmation screen.

9. The display then returns to the Memory
Store screen. You may select another
number to store a name/number (return
to step 3) or press

mem

to return to

standby.

On the Base

redial/p

Memory 01 Stored

28

1. Press

memory

. The

status

LED blinks.

2. Dial the number you wish
to store. (up to 16 digit)

3. Press

memory

. Enter the memory
location number (0-9) on the keypad.
The status LED stops flashing.
A confirmation beep indicates the
number is stored.

EDITING A PHONE NUMBER IN MEMORY

To edit a number you have stored in the handset:

1. Remove the handset from the base.

2. Press and hold
two seconds.

mem

for 

If you select Go Back
at any time, no changes
are made and the handset
shows the Memory
Store screen.

The display shows the Memory Store
screen and any saved name/numbers.

3. Use the s and t keys or enter a
    

two-digit number (01-30) to select the
  

memory location you would like to edit.

4. Press

   

select

.

The display shows the memory
location you have selected.

5. Press

select

again to enter the Edit

Memory mode.
The following screen appears:

A cursor flashes indicating that the
display is ready to edit the name.

6. Edit the name with the

and keys.
Use the and keys to enter symbols.
Use the

key to move the cursor right.

Memory Store
01>JOHN SMITH
02 UNIDEN

Edit Memory 01

>

Delete Memory 01
Go Back

Store Name

JOHN SMITH



29

Whenever you are using
a menu screen, you must
press a key within 20
seconds or the phone will
return to standby.

Press to erase up
unwanted characters.

Press and hold to clear the
entire name.

7. Press

select

.

The following screen appears:

A cursor flashes indicating that the

8175551

display is ready for the number to
be edited.

8. Enter the phone number with the number keypad.

Press to remove an unwanted number.

Press and hold to clear the entire number.

9. Press

select

.

The handset beeps and displays the

Memory 01 Stored

confirmation screen.

10. The display then returns to the Memory
Store screen. You may select another
number to edit (return to step 3) or press

mem

to return to standby.

Store Number

30

ERASING A NUMBER FROM MEMORY

After erasing a number, you may add a new address to memory.

From the Handset

1. Remove the handset from the base.

2. Press and hold

mem

for two seconds.

If you select No, no
changes are made. The
handset shows the
Memory Store screen.

The handset shows the Memory
Store screen with saved name/
numbers displayed.

3. Use the

and keys, or number

keypad, to select the memory location you
would like to delete. Use the and keys


to display either the name or the number
stored in the location.

4. Press

select

.

The following screen appears:

5. Use the key to move the cursor
to Delete Memory.

6. Press

select

.

7. Use the key to move the
cursor to Yes.

8. Press

select

.

There is a confirmation tone.
The following screen appears:

Memory Store

01

JOHN SMITH

>

02 UNIDEN

Edit Memory 01

>

Delete Memory 01
Go Back

Edit Memory 01

Delete Memory 01

>

Go Back

Delete Memory ?

Yes

>

No

Memory 01 Deleted

31

9. The display then returns to the

Memory Store screen. You may select
another number to delete (return to
step 3) or you may press

mem

to return

to standby.

From the Base

1. Press

memory

. The

status

LED blinks.

2. Press

memory

a second time.
Enter the memory location (0-9)
of the number you wish to
delete. The

status

LED stops flashing.
A confirmation beep indicates the
number has been erased.

32

USING MEMORY DIALING

Follow the steps below to dial a number using
a programmed memory location.

Standby mode Dialing from the Handset

1. Press

mem

.

The handset displays your programmed
memory locations.

2. Use the

and keys to select the

memory location you would like to dial.

Or, you may enter a two-digit memory
location number (01-30).
Use the and keys to display
either the name or the number stored
in the location.

The following screen appears:

01
02 JOHN SMITH
03>UNIDEN

01

02>JOHN SMITH
03 UNIDEN

3. Press

line 1

. The number dials.

33

Talk mode Dialing from the Handset

1. Press

2. Press

line 1

.

mem.

Using the keypad, enter a

two digit memory location number
(01-30). The number dials.

Dialing from the Base

1. Press

2. Press

line 1

. The

memory.

line 1

Using the keypad, enter
the memory location number (0-9).
The number dials.

LED lights.

34

QUICK REFERENCE CHART

If your phone is not performing to your expectations, please try these
simple steps before calling Uniden customer service at [phone].

PROBLEM

The

YOUR NEW PHONE

status

won’t come on
when the handset
is placed in
the base.

The audio sounds
weak and/or
scratchy.

Can’t make or
receive calls.

The handset
doesn’t ring or
receive a page.

TROUBLESHOOTING

LED

SUGGESTION

Make sure the AC adapter is plugged into the
base and wall outlet.

Make sure the handset is properly seated
in the base.

Make sure the charging contacts on the
handset and base are clean.

Make sure that the base antenna is in a
vertical position.

Move the handset and/or base to a different
location away from metal objects or
appliances and try again.

Check both ends of the base telephone
line cord.

Make sure the AC adapter is plugged into the
base and wall outlet.

Disconnect the AC adapter for a few minutes,
then reconnect it.

Place the handset back on the charging cradle
for a few seconds. The
indicating that the phone has been reset.

The Nickel-Cadmium battery pack may be
weak. Charge the battery on the base for
15-20 hours.

Be sure the antenna is in a vertical position.
The handset may be too far away from the

base. Place the base away from appliances or
metal objects.

Place the handset back on the charging cradle
for a few seconds. The
indicating that the phone has been reset.

Make sure the ringer switch is on.

status

status

LED blinks

LED blinks

35

GENERAL

The EXS 9965 complies with FCC Parts 15 and 68.
Frequency control: PLL
Modulation: Direct Sequence Spread Spectrum; DBPSK
Operating temperature: 0º to +50º C (+32º F to +122º F)

BASE UNIT

Frequency: 904.2 to 925.8 MHz (20 channels)

YOUR NEW PHONE

Power requirements: 10V 500 mA (from AC adapter)
Size:

Weight: Approx. 23.6 oz. (Approx. 670g)

8-49/64 in. (W) x 6-57/64 in. (D) x 2-37/64 in. (H)
(222.5 mm (W) x 175 mm (D) x 65.3 mm (H) )

HANDSET

Frequency: 904.2 to 925.8 MHz (20 channels)
Power requirements: Rechargeable Nickel-Cadmium battery pack
Size (without antenna): 7 in. (W) x 2-17/64 in. (D) x 2 in. (H)

(178 mm (W) x 57.6 mm (D) x 51 mm (H) )
Weight: Approx. 8.8 oz. (250g) (including Battery)
Battery: BT-999

Capacity 600 mAH, 3.6V
Talk mode 4 hours
Standby mode 7 days

Specifications, features, and availability of optional

accessories are all subject to change without prior notice.

36

SPECIFICATIONS

At Uniden, we’ll take care of you!

If you need any assistance with this product, please call our Customer Hotline at

1-800-297-1023

PLEASE DO NOT RETURN THIS PRODUCT TO THE PLACE OF PURCHASE.

Our Uniden representatives will be happy to help you with any matters regarding the operation of

this unit, available accessories, or any other related matters.

Hours M-F 7:00 a.m. to 7:00 p.m. CST

Thank you for purchasing a Uniden product

FOR PURCHASING A UNIDEN PHONE

THANK YOU

Covered by one or more of the following patents:

4,511,761 4,523,058 4,595,795 4,797,916 5,381,460
5,426,690 5,434,905 5,491,745 5,533,010 5,574,727
5,650,790 5,660,269 5,661,780 5,663,981 5,671,248
5,717,312 5,754,407 5,768,345 5,787,356 5,838,721

Ó 1999 Uniden America Corporation
All rights reserved. • Printed in China UCZZ01643BZ