Uniden EXS9500 User Manual

NOTE

Fold out the back cover of
this owner’s manual to use
the handy “Controls and
Functions” page
for reference.

CONTENTS

CONTENTS

Introduction............................................................1

Welcome............................................................1

•

Features ............................................................1

•

Included in Your Package ..............................................2

•

Installing and Adjusting Your Phone ........................................3

Desk/Tabletop Installation..............................................3

•

Wall Installation......................................................4

•

Installing the Handset Battery Pack ......................................9

•

Charging the Battery Pack ............................................10

•

Cleaning the Battery Contacts..........................................11

•

Page ..............................................................11

•

Setting the Pulse/Tone Switch .........................................12

•

Adjusting the Ringer Controls ..........................................12

•

Changing the Handset Ringer ..........................................12

•

Installing the Beltclip.................................................13

•

Headset Installation ..................................................14

•

Automatic Digital Code Security ........................................14

•

Using Your New Phone ..................................................15

Making and Receiving Calls............................................15

•

Flash and Call Waiting ...............................................15

•

Storing a Phone Number in Memory ....................................16

•

• Dialing a Number ...................................................16

Chain Dialing.......................................................17

•

• Erasing a Stored Number from Memory..................................17

• Redial .............................................................17

•

Tone ..............................................................18

• Mute ..............................................................18

• Traveling Out-of-Range ...............................................18

•

Using the Speaker Phone .............................................18

Setting Up the Integrated Answering Device .................................19

•

OF YOUR OWNER’S MANUAL

The Integrated Answering Device .......................................19

•

Features ...........................................................19

•

Turning the Answering System On/Off ..................................20

•

Setting the Clock ....................................................20

•

Setting Your Outgoing Message (OGM) ..................................23

•

Selecting the Message Time............................................24

•

Memo .............................................................24

•

Selecting a Pin Code .................................................25

•

Calling Party Control Feature ..........................................26

•

Setting the Toll Saver Switch ..........................................26

•

Using the Reset Button ...............................................26

Using the Integrated Answering Device .....................................27

•

Playing Your Messages ...............................................27

•

Repeating a Message .................................................28

•

Skipping a Message ..................................................29

•

Deleting a Message ..................................................30

•

Recording a Conversation .............................................30

•

Remote Access Away from Home .......................................31

Troubleshooting........................................................32

•

Quick Reference Chart................................................32

Specifications ..........................................................35

Introduction

WELCOME

Congratulations on your purchase of the Uniden EXS9500 cordless
telephone and answering system. This phone is designed for reliability,
long life, and outstanding performance utilizing the latest in 900 MHz
Spread Spectrum technology.

FEATURES

• 900 MHz Spread Spectrum Technology

TO YOUR NEW PHONE

• Integrated Telephone Answering Device (ITAD)

• 20 Enhanced Memory Dial Locations

• 4 One-Touch Memory Locations

• 32 Digit Redial

• 2nd Battery Capability

• Back-up Power Supply with Optional Battery Pack

• Redial, Flash, and Pause

• Pulse/Tone Dialing

• Page

• 7 Day Standby Battery Time

• 4 Hour Talk Time

• Handset Earpiece and Ringer Volume Control

• Hearing Aid Compatible

INTRODUCTION

Digital Spread Spectrum Technology utilizes a “wider frequency

band” vs. a “single narrow band” used in standard digital trans­missions. The result is a more secure conversation with the clarity of
digital sound, extended range, and minimal interference from other
cordless phones.

Random Code

65,000 codes for the handset and base.

These features enhance your phone’s security and also prevent
unauthorized calls as a result of your phone being activated by
other equipment.

INTRODUCTION

TM

digital security automatically selects one of over

1

TIP

To get the most from your
phone, please read this
owners manual thoroughly.
Also be sure to complete
and mail the product
registration form.

INCLUDED IN YOUR PACKAGE

NOTE

Ifanyoftheseitemsare
missing or damaged,
contact the Uniden Parts
Department at [phone].
Hours are from 8:00 a.m. to
5:00 p.m. Central Time,
Monday through Friday. We
can also be reached on the
web at www.uniden.com

.

Handset

Rechargeable Battery

Long Telephone Cord

Base

Short Telephone Cord

Desktop/ Wall Mount

Adapter

AC Adapter

Beltclip

Wall Mounting

Screws

•

This Owners Manual

•

Precautions and Important Safety Instructions

•

Registration Card

2

Installingand Adjusting YourPhone

TIP

Before choosing a location
for your phone, read the
“Installation Considerations”
included in the “Precautions
and Important Safety
Instructions” brochure.

DESK/TABLETOP INSTALLATION

INSTALLING AND ADJUSTING

1) Plug the AC adapter cord into the 9 VDC input jack on the back of
the base.

2) Wrap the AC adapter cord around the strain relief notch.

Place the power cord so that it does not create a trip
hazard or where it could become chafed and create a fire
or electrical hazard.

3) Plug the AC adapter into a standard 120 VAC wall outlet.

AND ADJUSTING YOUR PHONE

4) Charge the battery (refer to “Charging the Battery Pack,” page 10).

5) Plug one end of the long telephone cord into the
the back of the base.

6) Plug the other end of the cord into your telephone jack on the wall.

Use only the Uniden AC adapter supplied with this phone
and DO NOT use an outlet controlled by a wall switch.

INSTALLING

TEL LINE jack on

3

HINT

Before using your phone,
fully charge the Nickel­Cadmium battery pack for
15-20 hours.

7) Attach the desktop stand to the base.

8) Set the base on a desk or tabletop,
then place the handset into the base
as shown. Then, raise the antenna
to a vertical position.

CAUTION

Place the power cord so
that it does not create a
trip hazard or where it
could become chafed and
create a fire or
electrical hazard.

WALL INSTALLATION

Standard wall plate mounting

▼

This phone can be mounted on any standard AT&T or GTE wall plate.

1) Remove the wall mount adapter
from the notches at the top of
the base.

2) Rotate the wall mount adapter
180 degrees and snap it into place at
the bottom of the base.

4

!

DO NOT use an outlet
controlled by a wall switch.

!

Before you plug the other
end of the telephone cord
into the modular jack on
the wall, charge the battery
(refer to “Charging the
Battery Pack,” page 10).

3) Plug the AC adapter into the base.

4) Put the AC adapter cord inside the
molded wiring channel, then wrap it
around the strain relief notch. Plug
the AC adapter into a standard
120 VAC wall outlet.

5) Plug one end of the short telephone
cord into the
back of the base, then plug the other
end into a standard telephone jack.

6) Line up the mounting slots on the base
with the mounting posts on the wall,
then push in and down until the
phone is firmly seated.

TEL LINE jack on the

INSTALLING AND ADJUSTING

7) On the base unit, pull the handset
retainer out of the slot and rotate
it clockwise 180 degrees.

5

8) Flip the retainer from front to back,
then slide it back into the slot so
that the lip of the retainer faces up
and the oval is at the bottom of the
retainer. This will hold the handset
in place.

Direct wall mounting

▼

If you don’t have a standard wall plate, you can mount your phone
directly to the wall. Before doing this, consider the following:

• Select a location away from electrical cables, pipes, or other items

behind the mounting location. Inserting screws into areas such as
this can be hazardous.

• Try to mount your phone within 10 - 15 feet of a working phone

jack in order to avoid excessive lengths. Remember, you are not
mounting your phone to a wall plate with a built-in phone jack.

• If the selected mounting area has no wooden support beams directly

behind it, you will need the appropriate anchoring devices in order
for the wall to properly support your phone.

1) Insert two mounting screws into
the wall, with their appropriate
anchoring device if necessary,
3-15/16 inches apart. Allow about
3/16 of an inch between the wall
and screw heads for mounting
the phone.

6

2) Remove the wall mount adapter
from the notches at the top of
the base.

3) Rotate the wall mount adapter
180 degrees and snap it into place at
the bottom of the base.

4) Plug the AC adapter into the base.

5) Put the AC adapter cord inside the
molded wiring channel, then wrap
the AC adapter cord around the
strain relief notch. Plug the AC
adapter into a standard
120 VAC wall outlet.

INSTALLING AND ADJUSTING

6) Plug one end of the long telephone
cord into the
back of the base, then plug the other
end into a standard telephone jack.

TEL LINE jack on the

7

7) Line up the mounting slots on the base
with the mounting screws on the wall,
then push in and down until the
phone is firmly seated.

8) On the base unit, pull the handset
retainer out of the slot and rotate
it clockwise 180 degrees.

9) Flip the retainer from front to back,
then slide it back into the slot so
that the lip of the retainer faces up
and the oval is at the bottom of the
retainer. This will hold the handset
in place.

8

!

Use only the Uniden
battery (BT-990) supplied
with your phone.

INSTALLING THE HANDSET BATTERY PACK

1) Press in on the battery cover release
and slide the cover down until it
comes off.

2) Install the nickel-cadmium battery
with the label facing down.

INSTALLING AND ADJUSTING

3) Slide the battery cover on until it snaps into place.

9

!

Please visit your
authorized Uniden dealer
to obtain an extra battery
pack or contact the Uniden
parts department at
[phone]. Hours are
from 8:00 a.m. to 5:00 p.m.
Central Time, Monday
through Friday.

CHARGING THE BATTERY PACK

Initial battery charging

▼

Before plugging the phone line into your new phone for the first time,
fully charge the rechargeable battery pack for 15-20 hours

without interruption.

1) Place the handset on the base.

status

2) Make sure that
that the AC adapter is plugged in and that the handset makes good
contact with the base charging contacts.

Charging optional battery packs

▼

The base unit of your phone is equipped with a compartment for
charging an extra battery pack for use in your handset. You can

obtain an extra battery pack from your authorized Uniden dealer.

1) Position the battery pack so the inner side with contacts is facing up.

2) Slide the battery pack into the
charging compartment until it
clicks into place. The compartment
has a latch that keeps the battery
in place.

LED lights. If the LED doesn’t light, check to see

10

3) Fully charge the battery for 15-20 hours. When charging is complete,
pull up on the latch to remove the battery pack. To install the charged
battery into the handset, refer to “Installing the Handset Battery Pack,”
page 9.

In the event of a power failure, your spare battery pack
can be used as a back-up power supply for the base unit.

Low battery indicator

▼

When the battery pack is very low and
needs to be charged, the phone is pro­grammed to eliminate functions in
order to save power. If the phone
is not in use, the
LED flashes every three seconds.
If the phone is in use, the talk/batt
low LED flashes every three seconds
and the handset beeps. Complete your
conversation as quickly as possible and
return the handset to the base for charging.

talk/batt low

CLEANING THE BATTERY CONTACTS

To maintain a good charge, clean all charging contacts on the handset
and base about once a month with a pencil eraser or other contact
cleaner. DO NOT use liquids or solvents; you may damage your phone.

PAGE

To locate the handset (while it’s
off the base), press
base. The handset beeps for about
15 seconds.

page

on the

INSTALLING AND ADJUSTING

11

TIP

Most phone systems use
tone dialing. Check with
your local phone company
if you’re not sure whether
your system is
tone or pulse.

SETTING THE PULSE/TONE SWITCH

Be sure the PULSE/TONE switch is in
the TONE position unless your local
phone system uses pulse dialing.

ADJUSTING THE RINGER CONTROLS

Handset ringer volume

▼

When the phone is either charging or in standby mode, pressing the

vol

▲ or ▼ key on the handset selects the handset ringer volume.

There are two ringer volume settings; high and low.

▼ Handset earpiece volume

There are four volume settings for the handset earpiece; high, normal,
medium, and low. The handset earpiece volume can only be adjusted

vol

during a call. To lower the volume, press

vol

press

▲.

▼. To raise the volume,

12

▼

Base unit ringer on-off

To turn the base ringer on, select the

RINGER ON

position. To turn the

base ringer off, select the

RINGER OFF

position.

CHANGING THE HANDSET RINGER

1. Press

2. Press1,2,3or4on the keypad to select ringer tone.

flash

. LED flashes.

INSTALLING THE BELTCLIP

To attach the beltclip

▼

1) Remove the slot cover.

2) Put the beltclip in the slot and press
down until it clicks.

▼ To remove the beltclip

1) Pull back on the release tab and
pull the beltclip up.

INSTALLING AND ADJUSTING

2) Replace the slot cover. You can
store either the beltclip
or slot cover on the
bottom of the base.

13

IMPORTANT

headset

jack

Use only the Uniden
HS910 headset specifically
designed for Spread
Spectrum phones. You will
hear a buzz or hum on
other headsets.

HEADSET INSTALLATION

Your phone may be used with an
optional headset, the Uniden HS910.
To use this feature, simply plug the
headset plug into the headset jack.
Your headset is ready for
hands-free conversations.

AUTOMATIC DIGITAL CODE SECURITY

To prevent other parties from making unauthorized calls on your
phone line, a digital code was added to the EXS9500. Your phone’s
handset and base share this code, which is randomly set each time you
place the handset in the charging cradle.

Keep headset wire away
from base antenna.

NOTE

If you are using an optional
headset, you must still use
the handset keypad for
phone operations.

▼ To reestablish communication between the handset and the

base in the event of a power failure

1) Restore power to the base

2) Place the handset on the base. The
the digital security code is reset.

status

LED blinks to indicate that

14

UsingYour New Phone

MAKING AND RECEIVING CALLS

Handset
On Base

To answer

To make

To hang up

YOUR NEW PHONE

To redial

a call

a call

Pick up the handset. Press any button.

1) Pick up the handset.

2) Press

3) Listen for the dial tone.

4) Dial the number.

Press
base (AutoStandby).

1) Pick up the handset.

2) Press

3) Listen for the dial tone.

4) Press

FLASH AND CALL WAITING

Handset
Off Base

1) Press

talk

.

talk

, or return the handset to the

talk

.

redial

.

2) Listen for dial the tone.

3) Dial the number.

1) Press

2) Listen for the dial tone.

3) Press

talk

.

talk

.

redial

.

USING

If you have “call waiting” service
and a call waiting tone sounds
while you are on a call, press

flash

to accept the waiting call.
There is a short pause, then you
will hear the new caller. To
return to the original caller,
press flash again.

USING YOUR PHONE

15

NOTE

The pause button counts as
one digit. Pressing

redial/p

increases the length of
pause between numbers.

more than once

NOTE

Accidentally pressing
memory keys
after pressing
result in unintentional
dialing.

a,b,cord
mem

, may

STORING A PHONE NUMBER IN MEMORY

1) Remove the handset from the base.

2) Press

mem

and the

talk/batt low

LED blinks.

3) Enter the phone number, up to 16 digits. If a pause is needed during
dialing to access a long distance service, press

redial/p

to insert a

pause.

4) Press

mem

again.

5) Enter the memory location (01-20) on the keyboard or press memory
keya,b,c,ord. A tone indicates that the number is stored.

DIALING A NUMBER

▼

Using the memory location features

1) Press

2) Press

3) Enter the memory location (01-20). The number automatically dials.

talk
mem

.

.

16

▼

One-touch memory dialing

Press memory keya,b,c,ord. The number automatically dials.

NOTE

An error sounds and the
erase procedure will be
canceled if more than 20
seconds elapse between
each keystroke.

CHAIN DIALING

On certain occasions after dialing a number,
you may be requested to enter an access
code, such as your account number. You can
enter this number into a memory location
for later use by doing the following.

1) Store the access code into one of the
memory locations (01-20) or memory keys

a,b,c

,ordfollowing steps 1-5 above.

2) Dial the party or service main number.

mem

3) When you need to enter the special number, press
the memory location (01-20) or memory keysa,b,c,or

followed by

d.

ERASING A STORED NUMBER FROM MEMORY

1) Remove the handset from the base unit.

2) Press the

3) Press the memory location (01-20) or memory keya,b,c,ordto be erased.

A tone indicates that the stored number is erased from memory.

mem

button twice.

REDIAL

The

redial

key redials the last number dialed. The redialed number

can be up to 32 digits long.

USING YOUR PHONE

17

NOTE

The tone feature only
applies when the base unit
is set to pulse.

TONE

If you are dialing in the pulse mode
and need to enter tone digits, press

tone

to enter the digits. Once the call
has ended, the tone mode is canceled
and pulse dialing resumes.

MUTE

To use the mute feature during a conversation, press
party will not be able to hear you although you can hear them. To

mute

disable the mute feature, press

again.

mute

. The other

TRAVELING OUT-OF-RANGE

As you begin to move too far from your base unit, you will first hear a
clicking sound. As you travel further out-of-range, the voice
transmission will begin to break up. If you pass the range limits of the
base unit, your call will terminate.

USING THE SPEAKER PHONE

You may use your phone as a speaker phone by pressing the
button on the base unit. When you hang up, press

If the handset is on the base, you may use the handset keypad to
dial a number or use memory dialing.

speaker

speaker

again.

18

SettingUp the IntegratedAnsweringDevice

THE INTEGRATED ANSWERING DEVICE

The EXS9500 has a built-in answering system that answers and records
incoming calls. You can also use your answering system to record a
conversation, leave a memo message for others who use the phone, or to
announce a special message to callers when you’re away from your phone.

FEATURES

• Digital Tapeless Recording

• 15 minutes of Recording Time

• Call Screening

• Selectable Outgoing Messages

• Time and Day Stamp

• Remote Access

• Toll Saver

Digital Tapeless Recording allows you to quickly review, save, or delete

THE INTEGRATED ANSWERING DEVICE

the messages you choose. You’ll never have to worry about a tape
wearing out, jamming, or resetting improperly.

ANSWERING DEVICE SETUP

The Integrated Answering System is easy and convenient to use, but
please read through all of the instructions carefully before attempting
to use it.

SETTING UP

19

TURNING THE ANSWERING SYSTEM ON/OFF

1) To turn the answering system on,
press

answer

the current outgoing message
plays on the base speaker. A
second tone sounds after the
outgoing message plays and the
message counter LED turns on to
indicate that the unit is ready to
answer calls.

2) To turn the answering system off,

answer

press
sounds followed by the
announcement “Answer off” and
the message counter LED
turns off.

. A tone sounds and

again. A tone

SETTING THE CLOCK

The clock on the EXS9500 Answering System starts when power is
applied to the base. Follow these steps to set the clock to the
correct time:

20

1) Press and hold
beep sounds.

clock

until a

ANSWERING DEVICE SETUP

HINT

skip/repeat

either the
the

repeat

skip

refers to
button or

button.

NOTE

Press

skip/repeat

multiple times to scroll
through days, hours,
minutes, etc.

2) Press

skip/repeat

until the
correct day is announced.
Numbers zero through six
display on the base as each day
is announced.

clock

3) Press

again to select the
day. The hour setting
is announced.

4) Press

skip/repeat

until you
hear the current hour setting.
Numbers 1 through 12 display
on the base as each hour
is announced.

5) Press
correct hour.

clock

again to select the

21

6) Press

skip/repeat

until you
hear the current minute setting.
The numbers 0 through 59
display on the base as each
minute is announced.

clock

7) Press

again to select the
correct minute. The AM/PM
setting is announced.

8) The LED displays an A or P. Press

skip/repeat

until you hear the

correct AM/PM setting.

22

clock

9) Press

again to end the
time/day setting. The EXS9500
announces the correct time.

NOTE

You can record up to a
30-second OGM.

TIP

SETTING YOUR OUTGOING MESSAGE (OGM)

When you receive a call, the answering system automatically plays
either a preset message or your own personal outgoing message.

Preset message

▼

The following message is prerecorded at the factory:

“Hello, no one is available to take your call. Please leave a message
after the tone”.

To record your own OGM, follow the steps below.

Recording your personal OGM

▼

1) Press and hold
a long tone. Start recording your
message after you hear the long tone
and the message counter LED blinks.

ogm

until you hear

ANSWERING DEVICE SETUP

Stand approximately 12
inches in front of the
microphone and speak
clearly when recording
your outgoing message.

2) When you are finished recording your message, press

ogm

A tone sounds and your message plays back on the base speaker.

NOTE: To choose between the prerecorded outgoing
message and your personal outgoing message, press
during outgoing message playback. This switches between
the two options.

again.

ogm

23

Announce only feature

▼

The Announce Only feature plays a prerecorded outgoing message or
your own personal outgoing message, but it will not allow the caller to
leave a message.

NOTE

The memo function is
completely independent of
the outgoing message. It’s
handy for leaving other
family members quick
messages when
you’re unavailable.

Move the

REC TIME

switch to the

ANN

position. The message

counter LED displays A when the system is on standby.

SELECTING THE MESSAGE TIME

You can set your answering system to record messages up to one or
four minutes long.

One minute option: move the

REC TIME

Four minute option: move the

switch to1.

REC TIME

switch to4.

MEMO

The Memo function allows the user to record a message on the base.

memo

1) Press and hold
sounds and the message counter
LED begins to blink.

. A tone

NOTE

A memo message is treated
as a typical recorded
message and will be added
to the stored messages.

24

memo

2) Release

and speak into the microphone.

3) When you have finished, press
returns to standby.

memo

to stop recording. The system

SELECTING A PIN CODE

To play your messages from a remote location, you will need to enter a
two-digit Personal Identification Number (PIN) code (00-99). To select
a PIN, perform the following steps:

ANSWERING DEVICE SETUP

NOTE

Press

skip/repeat

multiple times to scroll
through numbers on
the display.

1) On the base, press and hold the
button. A beep sounds, and the LED
displays 00.

2) To set the first number, press

skip/repeat

to scroll from
0 to 9. When the desired number
appears in the display, press

PIN

This selects the first number.

3) To set the second number, press

skip/repeat

to scroll from 0 to 9.
When the desired number appears
in the display, press

pin.

This selects
the second number and the entered
PIN is announced.

pin

.

25

CALLING PARTY CONTROL FEATURE

The Calling Party Control (CPC) feature automatically sets your
answering system to disconnect and reset if the caller hangs up before
leaving a message. This prevents your answering system from
recording a hang up/dial tone.

SETTING THE TOLL SAVER SWITCH

The ring time/toll saver switch allows you
to set the number of rings the
caller hears before your
answering system plays your
outgoing message. You can set
the switch to answer after two
rings or after four rings. In the

TS

(Toll Saver) position, the
answering system picks up after
two rings if you have new messages, and after four rings if there are
none. This way, if you call long distance to check your messages, you
can hang up after the second ring to avoid billing charges.

USING THE RESET BUTTON

The

RESET

initialize the base computer.

button is used to

26

The reset button can be used if an AC power line disturbance
causes the answering system to malfunction and become
inoperative. Pressing
your system memory.

RESET

does NOT erase any data stored in

Usingthe Integrated AnsweringDevice

PLAYING YOUR MESSAGES

HINT

To stop playing your
messages at any time,
press

play/stop

again.

The base LED shows the number of total messages on the display. If
the display is blinking, then there are new messages waiting for you.
The EXS9500 is designed to play your new messages first. After you
play your new messages, you can then play your stored messages.

1) Press

2) When all new messages have played, a long tone is heard. The message

3) After you have reviewed your new

play/stop

announces the number of new and
old messages. The time and day each
message was received is announced
after the message is played, and the
message counter LED displays the
number of the current message.

counter LED stops flashing to indicate that all of the new messages have
been reviewed.

messages, you can review your
stored (old) messages. Press

play/stop

instructions above.

. The system

and follow the

ANSWERING DEVICE USE

THE INTEGRATED ANSWERING DEVICE

USING

27

REPEATING A MESSAGE

NOTE

Pressing

repeat

one and one half seconds
of the message has played
causes the system to scan
back one message.

before

TIP

If you have several
messages, press
until you return to the
message you want replayed

repeat

1) Press

play/stop

to review your
messages. The number of stored
messages is announced.

2) After a message has played for a few

repeat

seconds, press

to replay

the message.

3) Press

play/stop

at any time to stop
reviewing your messages and return
to standby. The counter LED shows
the total number of messages still
on the system.

28

SKIPPING A MESSAGE

HINT

Each time
pressed, the system scans
forward one message. If
you have several messages,
press
message you want to play.

skip

skip

to find the

is

1) Press

play/stop

to review your
messages. The number of messages
is announced.

skip

2) Press

at anytime to skip to the

next message.

3) Press

play/stop

at any time to stop
reviewing your messages and return
to standby. The message counter LED
shows the total number of messages
still on the system.

ANSWERING DEVICE USE

29

DELETING A MESSAGE

NOTE

When you press
you are permanently
deleting the message.
Once deleted, the message
cannot be replayed.

delete

NOTE

The system automatically
returns to standby when
all messages have played.

1. Press

play/stop

to review
your messages.

,

2. If you decide to delete a message,

delete

press and release

anytime
during the message. The system
beeps and immediately goes to the
next message.

3. After you have played all of your messages, a long tone sounds on the
base speaker.

delete

To delete all messages, press and hold

after reviewing

your messages. A tone sounds when all message are cleared.

NOTE

A recorded conversation is
treated as a typical
message and will be added
to the stored messages.

30

RECORDING A CONVERSATION

You can record up to a 15 minute conversation while you are using
your phone.

1) During a conversation, press
The unit begins recording and two
dashes show in the display. A beep
that can be heard by both parties
sounds every 15 seconds.

2) To stop recording, press

memo

memo

.

again.

NOTE

REMOTE ACCESS AWAY FROM HOME

You can operate your answering system from a remote location using
any touch-tone telephone. Use this function to check for recorded
messages, to play or delete messages, or even to record a new
outgoing message.

1) Call your telephone number.

#

2) During the outgoing message playback, press
code. Refer to page 25 for instructions on how to select a PIN code.

3) The answering system announces the time and day stamp followed by
the number of messages stored in memory. Message playback
automatically begins.

followed by your PIN

ANSWERING DEVICE USE

You must enter a command
within 15 seconds of
entering command waiting
mode or the answering
system automatically hangs
up and returns to standby.

NOTE

The system will only
playback messages for four
minutes and then it
returns to command
waiting mode. To continue
playing your messages,
press #,2 again within
15 seconds.

4) You may continue to listen to your messages, or you may select a
command from the following chart:

ring system automatically returns to standby.

31

Troubleshooting

QUICK REFERENCE CHART

If your phone is not performing to your expectations, please try these
simple steps first.

PROBLEM SUGGESTION

The charge light won’t come

YOUR NEW PHONE

on when the handset is placed
in the base.

The audio sounds weak
and/or scratchy.

Can’t make or receive calls.

• Make sure the AC adapter is

plugged into the base and
wall outlet.

• Make sure the handset is properly

seated in base.

• Make sure the charging contacts on

the handset and base are clean.

• Make sure that the base antenna is

in a vertical position.

• Move the handset and/or base to a

different location away from metal
objects or appliances and
try again.

• Check both ends of the base

telephone line cord.

• Make sure the AC adapter is

plugged into the base and
wall outlet.

• Disconnect the AC adapter for a

few minutes, then reconnect it.

• Place the handset back on the

charging cradle for a few seconds.

status

The
indicating that the phone has
been reset.

LED will blink

32

TROUBLESHOOTING

PROBLEM SUGGESTION

The handset doesn’t ring or
receive a page.

The answering system does
not work.

The answering system does
not answer calls.

• The Nickel-Cadmium battery pack

may be weak. Charge the battery
on the base unit for 15-20 hours.

• The handset may be too far away

from the base unit.

• Place the base unit away from

appliances or metal objects.

• Place the handset back on the

charging cradle for a few seconds.

status

The

LED will blink
indicating that the phone has
been reset.

• Make sure the base unit is

plugged in.

• Make sure the answering system is

turned on.

• Press

RESET

after an AC

line spike.

• Set the

REC TIME

switch to either
the one minute or four
minute option.

• The memory may be full. Delete

some or all of the saved messages.

Messages are incomplete.

After a power failure, the
outgoing message is deleted.

No sound on the base unit
speaker during call
monitoring or
message playback.

• The incoming messages may be too

long. Remind callers to leave a
brief message.

• The memory may be full. Delete

some or all of the saved messages.

• Record your personal outgoing

message again. The default
messages should remain.

• Adjust the speaker volume on the

base unit.

33

TROUBLESHOOTING

PROBLEM SUGGESTION

Cannot access remote call-in
features from another
touch-tone phone.

• Make sure you’re using the correct

PIN number.

• Make sure that the touch-tone

phone you’re using can transmit
the tone for at least two seconds. If
it cannot, you may have to use
another phone to access
your messages.

34

Specifications

GENERAL

The EXS9500 complies with FCC Parts 15 and 68.
Frequency control: PLL
Modulation: Direct Sequence Spread Spectrum; DBPSK
Operating temperature: 0º to 50º C (+32º F to +122º F)

OF YOUR NEW PHONE

BASE

Frequency: 904.2 to 925.8 MHz (20 channels)
Power requirements: 10 V 500 mA (from AC adapter)
Size: 7-3/8in.(W) x 3-1/2in. (D) x 8-3/4in. (H)
Weight: Approx. 110.9 oz. (including optional battery)

SPECIFICATIONS

SPECIFICATIONS

HANDSET

Frequency: 904.2 to 925.8 MHz (20 channels)
Power requirements: Rechargeable Nickel-Cadmium battery pack
Size (without antenna): 2-1/4in. (W) x 3-1/2in. (D) x 7-1/4 in. (H)
Weight: Approx. 9.2 oz. (including battery)
Battery: BT-990

Capacity 600 mAH, 3.6V
Talk mode 4 hours
Standby mode 7 days

Specifications, features, and availability of optional accessories are
all subject to change without prior notice.

35