unication Uni Voice Installation Manual

INDEX

Part 1. Preface

.............................................................................

Preface ............................................................................................7

Part 2. System Introduction

..................................................

System Introduction .......................................................................10

Part 3. Installation........................................................ 11

Hardware Specication..................................................................12

Buttons ..........................................................................................12

LED Indicators ...............................................................................13

I / O ................................................................................................14

Installation .....................................................................................15

Part 4. Features............................................................ 19

Sending a Text Message ...............................................................20

Voice Paging .................................................................................31

Responder Status ..........................................................................39

Edit Personal Information ..............................................................43

Change Password .........................................................................45

Dispatcher Login Record ...............................................................47

Dispatcher Login / Logout..............................................................50

History Voice Message ..................................................................53

Event Category ..............................................................................56

Specialty Category ........................................................................59

Equipment Category ......................................................................63

Pager Data ....................................................................................67

Responder Data ............................................................................70

Group Data ....................................................................................74

Create / Edit System User .............................................................80

Change Password .........................................................................83

Edit Personal Information ..............................................................85

OTAP Management .......................................................................87

Send OTAP ...................................................................................90

OTAP History ...............................................................................100

OTA Password Setting ................................................................104

Sim Card Setting .........................................................................106

Encryption Key ............................................................................110

Canned ACK Message ................................................................113

Establish Canned Message .........................................................116

System Time Setting ...................................................................120

WAN Setting ................................................................................123

LAN Setting

(Local Area Network Setting)

.......................................127

DDNS Setting ..............................................................................129

Transmitter Setting ......................................................................132

Time Sync....................................................................................135

Pager Programming Software .....................................................138

G1 Receiver Setting ....................................................................142

WAN Log .....................................................................................146

LAN Log.......................................................................................149

GSM Log .....................................................................................152

GPRS ACK Service Log ..............................................................156

DDNS Log ...................................................................................159

Web Server Log...........................................................................162

Transmitter Log ...........................................................................166

Authority Log ...............................................................................169

Power On / Off Log ......................................................................172

G1 Receiver Log..........................................................................176

System Service Log.....................................................................180

Emergency Call Record...............................................................183

Dispatching Attendance...............................................................186

Responder Attendance ................................................................190

Incident Rate ...............................................................................193

Part 5. Others ............................................................. 197

Basic Troubleshooting .................................................................198

Uni Voice

Pager Console

■

Preface

1. Voice / Message Pager Console is an epochal dispatch system, which innovated the limitations of paging system that has been existed for 40 years. The products like pager do have the irreplaceable importance in the technology developed age. The variable message broadcasting functions such as personal calls, group calls and all calls make the message sending rapidly in a short time. Easy to install, wide commu nication coverag e, and stron g signal penetrability, stable system, no environmental constraints on message sending, not easy to be damaged while there’s a natural disaster, small size, low power consumption, easy to carry. All these features make the pager the best system when you need to gather mass human resource rapidly in the eld of social security and homeland security.

2.The pager we were using is an o ne way paging system which means the sender usually do not know if the message has been received or not, nor do we know the reaction of receiver. Now, the Unication introduces a dual communication system (GSM/GPRS) without alter the feature of pager broadcasting. The dual communication system uses system message to auto reply, makes the sender to know if messages has been received or read, and to reply message. This feature makes up the defect of paging system since it was established.

3. To realize this epochal idea, there must be an integrated idea between sender and receiver, therefore, besides E5 / G1, Unication also offer a pager console for system integration.

4.The current console systems on the market, either privatepurchased for on-site using for alpha or voice pager, or the consoles offered by paging carrier for the user to connect region or wild area, basically are only a tool or a platform

Part 1. Preface

Preface

Uni Voice

Pager Console

for messages transmission but not able to support the necessary dispatching and managing requirement to a console.

Unication has made a great innovation to a console. We implement the Internet technology and cellular phone 3G transmission technology to Unication Pager Console and bring “Motion Dispatching” into the traditional paging market.

This concept provides the users including the “System Administrator” and ” Dispatcher” to send messages, or dispatch through the Internet/Intranet by PC, NB or Unication 3G cellular phone MT3.

Note:The “System Administrator” and ” Dispatcher” can be one

person or even a group of people.

Note:Unication Pager Console can be used on the GSM/GPRS sys-

tem and 2-way radio system, but only Unication MT2 / U3 can support this application.

5.Traditional consoles usually only support one protocol transmission (For example, POCSAG or Flex), but Unication Pager Console allows the users to send messages though two protocol system (POCSAG and Flex) at the same time.

6. Also Unication Pager Console can connect with multi-paging carrier system to support the message transmission between the different paging carriers. This capability lessens the limitation on recruiting the volunteer rescuers. For some volunteers, who are already attending one rescue organization may be willing to join other organizations regardless of the protocol of communication device. (For example, people who may already wear Flex pagers for a rescue organization, the willing of them to join another organization which may provide POCSAG pager will be less, since they need to wear two different pagers.)

Part 2. System Introduction

8 9

System Introduction

Uni Voice

Pager Console

■

System Introduction

Part 3. Installation

10 11

Hardware Specification

Uni Voice

Pager Console

2 3 4

Front View

Buttons

Item Button Function

1 Power Powers on/off the Uni Voice Pager Console.

2 Menu

Depress to display the WAN and LAN addresses.

Navigation

Key

Up-WAN Reset or LAN Reset Down- WAN Reset or LAN Reset OK- Conrm the function

4 Cancel Cancels the current operating function.

■

Hardware Specification

1 2 3 4

5 6 7 8 9

LED Indicators

Item LED&LCD Function

1 Power LED

The Power LED ashes green under normal operation. It will ash when the system detects an abnormal condition.

2 WAN LED

The WAN LED ashes green when WAN status is normal or red if an abnormal condition is detected.

3 LAN LED

The LAN LED ashes green when the status is normal or red if anabnormal condition is detected.

Database

LED

The Database LED ashes green when the status is normal or red when an abnormal condition is detected.

WEB

Server LED

The WEB Server LED will ash green when the status is normal or red if an abnormal condition is detected.

6 GSM 1 LED

The GSM1 Status LED will ash green when GSM status is normal or red if an abnormal condition is detected.

7 GSM 2 LED

The GSM2 Status LED will ash green when GSM2 status is normal or red if an abnormal condition is detected.

8 TX 1 LED

The Queue Server 1 Status LED will ash green when the server is operating normally or if an abnormal condition is detected.

9 TX 2 LED

The Queue Server 2 Status LED will ash green when the server is operating normally or red when an abnormal condition is detected.

G1 Receiver

LED

The G1 Receiver LED will ash green when the status is normal or red if an abnormal situation is detected.

Front Panel

Indicator

The front panel indicator displays the information of the Uni Voice Pager Console.

GSM

Strength LED

The GSM Strength LED has 5 bars, each bar indicates different signal strength, the LED lights green when signal strength is normal and the lights will turn off when no GSM signal has been detected.

HD 1 &

HD 2 LED

The LED on Hard Disk ashes green when the hard disk is operating normally or red if an abnormal condition is detected.

12 13

Hardware Specification

Uni Voice

Pager Console

234 5 6

Item I/O Function

1 DC-In Power Input.

2-4 COM 1-3 Future.

5 LAN Local Area Network connection.

6 WAN Wide Area Network connection.

7 USB Port 1-4 Data I/O.

8 LIN Voice Input.

9 SPK Voice Output.

10 MIC Microphone Input.

GSM Slot &

Antenna

GSM SIM Card and Antenna.

12 Reserved No Use.

13 VGA Future.

Rear View

I / O

There are 6 steps to complete the hardware installation.

1. GSM SIM Card Installation

2. LAN Installation

3. WAN Installation

4. Power Installation

5. G1 Receiver Installation-Connect G1 Receiver with RS-232 cable.

6. Audio Cable Installation-Connect G1 Receiver and Voice Pager Console with Audio Cable for voice data transmission.

7. GSM Antenna Installation

8. Power on Messaging console

1.GSM SIM Card Installation

Step1. Insert SIM card.

■

Installation

14 15

Installation

Uni Voice

Pager Console

2.LAN installation

Step1.Connect the RJ45 cable to the LAN port curd

the hub switch

3.WAN installation

Step1.Connect the RJ45 cable to the WAN port curd

the hub switch

4.Power Adaptor Installation

Step1.Determine your power cord type. Put the pow-

er connector to the DC-IN port, and the other to the power socket.

Step2.Plug in the power cord to your Messaging Con-

sole and the power source.

16 17

Installation

5.GSM Antenna Installation

Step1.Plug the GSM antenna to the antenna port(port

No.11 and 12), If you have select the Antenna Extension, please assemble one side of antenna extension connector to Console, then connect the other connector to your GSM antenna.

6.Power on Messaging Console

Step1. Press the Power key to turn on.

Part 4. Features

Sending a Text Message

Uni Voice

Pager Console

This is the most important function a dispatch center will use; however, with the operational database established during system setups, sending a message is a relatively easy and quick to accomplish. Here below are the stepby-step explanations.

After you successfully log in to the system, you will be directed to a function page. The system is defaulted to stay in the “Dispatch Function”. There are 7 blocks under this function.

■

Sending a Text Message

Step1.Login as Dispatcher

Step2.Select “Page to Responder”

A E

A.Paging Index- There are 4 columns under this

section: Message ID signifies the message serial number for each message that is about to send. Title indicates the message subject. Event Category indicates the message classication. Paging Time will record the message sending time.

B.Message- The users are allowed to select canned

message in Canned Message column, or input message content in the eld.

C.Create Responder List- The dispatcher can cre-

ate or select the responder under this section. 4 options are provided in this function, Responder List will list all responders that are created in database, Group List will list all the established groups, and the dispatcher can also use search to find responder who meets searching criteria, finally, Recommended List will automatically match and lter the qualied responder according to different search condition.

20 21

Sending a Text Message

Uni Voice

Pager Console

A E

D.Selected Responder List- Indicates the respond-

er or the group which has been chosen.

E.Available Transmitter List- Indicates the transmit-

ter which is free to use for sending messages.

F.ACK Requirement- The dispatcher can select the

acknowledgement (ACK) requirement for the message about to send.

G.Page Requirement- 5 information needs to be

confirmed under this section. Paging Time indicates the number of times for paging, Paging Interval indicates time spacing for paging, Paging Effective Time indicates the time limitation after paging; if there is no respond over time limitation, this message will be dened as invalid message, which will not be recorded into page history. Encrypt Type signies the message encryption type, includes No-Encryption and AES encryption.

Step3.Entering “Paging Index”

Step4.Message Content

3- 1 . Message Titl e - In order

to simplify the message searc h, you may want to input a message title that will help you to recognize it from other messages sent.

3-2.Event Category- The event category is created by

the Administrator, and the Dispatcher can only select one from the drop-down menu list.

4-1.Using a Canned Message-

Select one from the canned messages that were created by the System Administrators. The chosen one will be shown in the text box below the selection and you are allowed to edit or key in more information if needed.

In this part, you will enter the desired message. There are 2 ways to input the message.

22 23

Sending a Text Message

Uni Voice

Pager Console

Step5.Selecting Message Recipients

4- 2 . Manual-Inp u t Mes s a ge-

You can type freely in the message input box. Every row contains 22 characters, which simulates the message as simulated on the Unication E5 GSM Pagers.

The Uni Message Pager Console provides 4 ways to select the message recipients.

5-1.Selecting by Responder List- The user can select

the responder from current database. Click “Responder List”, and select the required responders from Responder List. The dispatcher can also lter the responder by clicking “ALL”, “In Range”, “Out Of Range”

5-2.Click to proceed to sending process, the

dispatcher will see the designated responder list in Selected Responder List column.

5-3.Selecting by Group List- The user is allowed to

page by group which is established by administrator in database. The dispatcher will see the designated responder list in Selected Responder List column.

5-4.Selecting by temporary Capcode- If there is any

need to input capcode for special circumstance; the dispatcher can input the temporary capcode in this column.

24 25

Sending a Text Message

Uni Voice

Pager Console

5-5.After successfully selected the Responder Group,

the dispatcher will see the designated responder list in Selected Responder List column.

5-6.Selecting by Recommended List- The dispatcher

can also page to the responders which is recommended by system while there’s requirement for special event. Choose a event from Event Category

After selecting an event, the dispatcher can click “Recommended List”, the Uni Message Dispatcher will automatically sort out the responder from database

5-7.Delete a Responder / Group from Selected Re-

sponder List

5-8.Selecting by Key Word Search Result

After responder or group(s) is imported, the system will return to dispatch page and display the responder or group(s) that you selected and their group members. Please note that you cannot delete any member from the group, but you can click

to delete the entire group.

When a certain person, expertise, or equipment is required for a special situation, key word search will sort out through the data stored in the database and provide them right away to dispatcher.

The dispatcher just have to input the key word in the column and click

or press “Enter” to begin

searching.

The search result will be listed in the below column

26 27

Sending a Text Message

Uni Voice

Pager Console

There are 2 types of acknowledgement requests can be sent to the responder’s device.

Received Ack (abbreviation of acknowledgement)

When the Received ACK is selected, the devices will automatically transmit back confirmation the received message was received.

Manual Ack

When the Manual Ack is selected, you can choose this type of acknowledgement. To simplify choosing a specific response the Uni Message Pager Console provides 3 options

A.E5 Build In- This column contains all the default

ACK options in E5 GSM pager

B.Universal- This column contains the default ACK

options which is built in Uni Message Pager Console

C.Manual- The dispatcher can input the temporary

or improvised ACK options in this column

6-1.The dispatcher can simply clic k

to transmit the message to the selected recipients under function area in message sending page.

Step6.Sending a Message

28 29

Sending a Text Message

Uni Voice

Pager Console

6-2.The dispatcher can double check the recipient

before sending, if there is any need for remove the member from selected responder list, click

to remove it.

Note: After a message is sent successfully, the system will automatically direct you to “Page History” in order to keep you informed with the acknowledgement status.

■

Voice Paging

This is the most important function a dispatcher will use; however, with the operational database established during system setups, sending a message is a relatively easy and quick to accomplish. Here below are the step-bystep explanations.

After you successfully log in to the system, you will be directed to a function page. There are 5 blocks under this function.

Step1.Login as Dispatcher

Step2.Select “Voice Paging”

30 31

Voice Paging

Uni Voice

Pager Console

A.Paging Index- There are 4 columns under this

B.Message- The users are allowed to select canned

message in Canned Message column, or input message content in the eld.

C.Create Responder List- The dispatcher can cre-

D.Selected Responder List- Indicates the respond-

er or the group which has been chosen.

Step3.Entering “Paging Index”

Step4.Selecting Message Recipients

3- 1.Messa g e Title- In order

to simplify the message search, y ou ma y wan t to input a message title that will help you to recognize it from other messages sent.

3-2.Event Category- The event category is created

by the Administrator, and the Dispatcher can only select one from the drop-down menu list.

The Uni Message Pager Console provides 4 ways to select the message recipients.

32 33

Voice Paging

Uni Voice

Pager Console

4-1.Selecting by Responder List- The user can select

4-2.Click

to proceed to sending process, the dispatcher will see the designated responder list in Selected Responder List column.

4-3.Selecting by Group List- The user is allowed to

page by group which is established by administrator in database. The dispatcher will see the designated responder list in Selected Responder List column.

4-4.Selecting by temporary Capcode- If there is any

need to input capcode for special circumstance; the dispatcher can input the temporary capcode in this column.

4-5.After successfully selected the Responder Group,

the dispatcher will see the designated responder list in Selected Responder List column.

34 35

Voice Paging

Uni Voice

Pager Console

4-6.Selecting by Recommended List- The dispatcher

can also page to the responders which is recommended by system while there’s requirement for special event. Choose a event from Event Category

After selecting an event, the dispatcher can click “Recommended List”, the Uni Message Dispatcher will automatically sort out the responder from database

4-7.Delete a Responder / Group from Selected Re-

sponder List

4-8.Selecting by Key Word Search Result

to delete the entire group.

When a certain person, expertise, or equipment is required for a special situation, key word search will sort out through the data stored in the database and provide them right away to dispatcher.

The dispatcher just have to input the key word in the column and click

or press “Enter” to begin

searching.

The search result will be listed in the below column

36 37

Voice Paging

Uni Voice

Pager Console

Step5.Sending a Voice Message

5-1.The dispatcher can simply click

to transmit the message to the selected recipients under function area in message sending page.

5-2.The dispatcher can double check the recipient

before sending, if there is any need for remove the member from selected responder list, click

to remove it

Note: After a message is sent successfully, the system will automatically direct you to “Page History” in order to keep you informed with the acknowledgement status.

■

Responder Status

The Uni Voice Pager Console’s operator are allowed to search responder’s in range and out of range status.

Step1.Login as Dispatcher.

Step2.The user chooses “ Responder Status” in the

function list.

38 39

Responder Status

Uni Voice

Pager Console

Step3.In the field of Responder Status, the user se-

lects the current status of pager in range or out of range.

Step4.The administrator could see the detail informa-

tion of pager below:

A.Name-The responder’s name

B.OOR Status-The in range or out of range status

of the selected responder.

C.Duty Status-The on duty or off duty status of the

selected responder.

D.GSM pager ID-The ID number of the responder’s

GSM device

E.Specialty-The skill or profession of the responder.

F.Decryption-The decryption method of the re-

sponder’s GSM device.

G.Equipment-The self-prepared equipment that

hold by the responder.

Step4.Click “In Range” to sort out the in-range re-

sponder

Step5.Click ”Out Of Range” to sort out the out of

range responder, the out of range responder will be displayed in red.

Step6.Uni Voice Pager Console also supports sending

messages to the responder that is in range or out of range, the purpose of this function is to notice current status of the responder.

40 41

Responder Status

Uni Voice

Pager Console

Step7.Click “Send Text Message”, a screen will pop

out to ask you if you want to send a page.

Step8.Click “Yes”, the operator will be direct to the

message sending page. Follow the function ”Sending Text/Voice Message ” for paging text or voice message.

Step9.Click “No” to go back to the responder status

function.

■

Edit Personal Information

The users are allowed to edit the personal information of the authority in the

Step1.Click the “Edit Personal Information”

under “Authority Setting”.

Step2.The user can input manually the personal infor-

mation in the Uni Voice Pager Console, for example the user name, user IP, Birthday, profession, phone number, cell phone number, in the right column.

42 43

Edit Personal Informations

Uni Voice

Pager Console

Step3.Press the

button to save the personal information of authority in the system of Uni Voice Pager Console.

■

Change Password

The administrators are allowed to change their password under the administrator’s authority.

Step1.Login as Administrator

Step2.Click “ Change Password” in the function list.

44 45

Change Password

Uni Voice

Pager Console

Step 3.Input the original password. The length of the

password should between 5-20 numbers, alphabets, or symbols.

Step4.Input the original password in the column.

Step5.Input the new password in the second column.

Step6.Input again the new password to confirm the

setting.

Step7. Press the

button to save the setting.

■

Dispatcher Login Record

This function is to allow dispatchers to check their login time, logout time, and login IP in case of any misuse or account hacking being found.

Step1.Login as Dispatcher

Step2.Choose “Login Log” under the Dispatcher’s au-

thority

46 47

Dispatcher Login Record

Uni Voice

Pager Console

Step3.The user will see 4 columns in function area,

which are:

A.Index- The number for login record

B.Login IP- Indicates the IP address of specic login

history

C.Login Time- The sign in time for specic login his-

tory

D.Logout Time- The sign out time for specic login

history

Step4.Time Period Setting for a Data Search

(Notice:

The time limitation for any selected date searching is 1 year)

4-1.Manually select a desired time period.

4-2.Click to assign a starting date and an ending

date.

4-3.Click to start search for the web server status

recorded within the assigned time period.

4-4.If you are looking for the login record in certain

period or IP, you can use Advanced Search to setup start date and End date or input IP address.

4-5.Input a certain IP address that you would like to

search. And Click “OK” to start the search. Or you may click “Cancel” to go back to login record.

48 49

Dispatcher Login / Logout

Uni Voice

Pager Console

■

Dispatcher Login / Logout

The Uni Voice Pager Console provides 3 authorities for the users in different operation requirement, these authorities are: Dispatcher, Administrator, and Both. In message dispatcher, only the dispatcher and administrator will be allowed to log in for using the system, the responder will not be authorized for using this system.

Step1.Enter Message Dispatcher’s default web name,

a pop-up window will be displayed asking if the user wants to install the embedded program for quick-link to Message Dispatcher.

Step2.Enter your default account and password to

Step3.Click “OK” to log in as dispatcher,

the function will stay in “Change Password”

Step4.In the function area, there are 4 col-

umns, which are:

Step5.Administrators are given Voice Pager Console’s

permission so you will be directed to Dispatcher’s page rst. On the Dispatcher’s page, please click “Administrator Login” and you will be requested to login again.

A.User Account- Indicates the user’s ac-

count name

B.Original Password- Input the current-

using password

C.New Password- Input the new pass-

word

D.Conrm New Password- Conrm the

new password

50 51

Dispatcher Login / Logout

Uni Voice

Pager Console

Step6.To accessing Administrator’s Page, please click

”Switch to Administrator”, another log in page will ask the user to input their account name and password.

Step7.After successful login as administrator, the us-

ers are allowed to operate the administrator’s functions.

Step8.To logout from administrator to dispatcher, or

logout from the Uni Voice Pager Console.

8-1.Select “Logout to Dispatcher ” to move to dis-

patcher’s authority.

8-2.Select “Logout” to exit from Uni Voice Pager

Console.

■

History Voice Message

In this function, the operator can check every message recorded in Uni Voice Pager Console. The Administrator can use this function to confirm voice message record and the responder’s acknowledgement situation. This will help the administrator to clarify each event’s responsibility.

Step1.Select “Voice Page History”

Step2.The operator will see 4 columns:

52 53

History Voice Message

Uni Voice

Pager Console

Step3.Click the responders in the responder list to

query a specic voice message

A.Page Time- Time of each voice message

B.Paging Index- Include message ID, title, event

category, sender name, paging time

C.ACK Summary- The data of each ACK message.

D.Responder List-2 categories are in this column:

Temporary and Current responder. Temporary list signifies the uses ID that is created occasionally. Current responder signies the Call IDs already in the database.

Select the responder the user would like to query

Step4.Click “Play” to play the voice message

54 55

Event Category

Uni Voice

Pager Console

■

Event Category

In the Uni Voice Pager Console, the administ rator can have the classification of different disaster in the system.

Step1.Login as Administrator

Step2.The administrator selects the “Event Category”

under the “Operation Database”.

Step3.Click “Edit” button to input manually the Event

index, Event title, remark of the event in the category.

Step4.Click “Add” button to input the title of the inci-

dent..

56 57

Event Category

Uni Voice

Pager Console

Step5. If the user wants’ to move the event out of the

database, click “Delete” button to delete the setting.

Step6.A functional button will be displayed in lower-

right of the functional area. Click “OK” to conrm the operation

Step7.Click

button to leave the operation

page.

■

Specialty Category

Specialty Category is a database that lists the personnel and their specic skills.

Depending on the incident, the Uni Voice Pager Console providse a re commendation of the most appropriate personnel for an incident.

Step1.Login as Administrator

Step2.Select the “Specialty Category” under the “Op-

eration Database”.

58 59

+ 75 hidden pages

unication Uni Voice Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual