Precautions for selecting the location …………………………………………………………………………………… 28
Selecting a location in cold climates ……………………………………………………………………………………… 28
Installation space ………………………………………………………………………………………………………………….. 29
Mounting the unit …………………………………………………………………………………………………………………………. 29
Water pipe work ……………………………………………………………………………………………………………………………. 30
Checking the water circuit ………………………………………………………………………………………………………. 30
Checking the water volume and expansion vessel pre-pressure ……………………………………………. 31
Calculating the pre-pressure of the expansion vessel ……………………………………………………………. 31
Checking the maximum allowed water volume ……………………………………………………………………… 31
Setting the pre-pressure of the expansion vessel …………………………………………………………………… 32
Connecting the water circuit …………………………………………………………………………………………………… 32
Charging water ………………………………………………………………………………………………………………………………. 33
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Piping insulation …………………………………………………………………………………………………………………………….. 33
Field wiring …………………………………………………………………………………………………………………………………….. 34
SYSTEM SET-UP ………………………………………………………………………………………………………………. 35
TECHNICAL SPECIFICATION ………………………………………………………………………………………………………. 46
TEMPERATURE SENSOR R-T CONVERSION TABLE………………………………………………………….. 48
Logbook for F gases…………………………………………..…………………………………………………………….49
READ THIS MANUAL CAREFULLY BEFORE STARTING UP THE UNIT. DO NOT THROW IT AWAY.
KEEP IT IN YOUR FILES FOR FUTURE REFERENCE.
BEFORE OPERATING THE UNIT, MAKE SURE THE INSTALLATION HAS BEEN CARRIED OUT
CORRECTLY BY A PROFESSIONAL DEALER. IF YOU FEEL UNSURE ABOUT OPERATION, CONTACT
YOUR DEALER FOR ADVICE AND INFORMATION.
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INTRODUCTION
This manual
This manual includes the necessary information about the unit. Please read this manual carefully before
you use and maintain the unit.
General information
The luxury air source heat pump monobloc system consists out of only the outdoor unit in which all
hydraulic parts are located. In this system no refrigerant lines need to be connected which makes the
installation easier for the domestic installer. These units are used for both heating and cooling
applications. The unit can be combined with fan coil units, floor heating, low temperature radiators,
and the domestic hot water tanks.
The unit range consists out of two main versions: a heating/cooling/domestic hot water version and a
heating/cooling version.
Both versions can optionally be delivered with an integrated backup heater for additional heating
capacity during cold outdoor temperatures. The backup heater also serves as a backup in case of
malfunctioning of the outdoor unit. The backup heaters are available in different capacities.
Domestic hot water tank option
An optional domestic hot water tank with integrated electrical booster heater can be connected to the
indoor unit. The domestic hot water tank is available in different sizes.
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Items inside product box
Thank you for choosing the luxury air source heat pump- Monobloc system.
Before starting installation, please make sure that all parts are found inside the product box.
The Unit Box
Item Image Quantity
ENERPUMP DHW 72
ENERPUMP RK 72
ENERPUMP DHW 97
ENERPUMP RK 97
1
ENERPUMP DHW 110
ENERPUMP RK 110
ENERPUMP DHW 143
ENERPUMP RK 143
ENERPUMP DHW 173
ENERPUMP RK 173
Installation and Service
Manual
1
1
1
Operation Manual
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Cycle diagram
As the luxury air source monobloc unit is an air to water heat pump, there are two different fluids cycling
inside the system, one is refrigerant and the other is water. The whole cycle diagram is shown below.
To prevent injury to the user, other people, or property damage, the following instructions must be
followed. Incorrect operation due to ignoring of instructions may cause harm or damage.
Install the unit only when it complies with local regulations, by-laws and standards. Check the main
voltage and frequency. This unit is only suitable for earthed sockets.
The following safety precautions should always be taken into account:
- Be sure to read the following WARNING before installing the unit.
- Be sure to observe the cautions specified here as they include important items related to safety.
- After reading these instructions, be sure to keep it together with the manual in a handy place for
future reference.
Do not install the unit yourself.
Incorrect installation could cause injury due to fire, electric shock, the unit falling or leakage of water.
Consult the dealer from whom you purchased the unit or a specialized installer.
Install the unit securely in a place.
When insufficiently installed, the unit could fall causing injury. The minimum support weight of
20g/mm² of the installation place is required. When installing the unit in a small room, please take
measures (like sufficient ventilation) to prevent the asphyxia caused by the leakage of refrigerant.
Use the specified electrical wires and attach the wires firmly to the terminal board (connection in
such a way that the stress of the wires is not applied to the sections).
Incorrect connection and fixing could cause a fire.
Be sure to use the provided or specified parts for the installation work.
The use of defective parts could cause an injury due to possible fire, electric shocks, the unit falling etc.
Perform the installation securely and please refer to the installation instructions.
Incorrect installation could cause an injury due to possible fire, electric shocks, the unit falling, leakage
of water etc.
Perform electrical work according to the installation manual and be sure to use a dedicated section.
If the capacity of the power circuit is insufficient or there is an incomplete electrical circuit, it could
result in a fire or an electric shock.
The unit must always have an earthed connection.
If the power supply is not earthed, you may not connect the unit.
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Never use an extension cable to connect the unit to the electric power supply.
If there is no suitable, earthed wall socket available, have one installed by a recognized electrician.
Do not move/repair the unit yourself.
Improper movement or repair on the unit could lead to water leakage, electrical shock, injury or fire.
Have any repairs and/or maintenance only carried out by a recognized service engineer.
Do not plug or unplug the power supply during operation
There is a risk of fire or an electric shock
Do not touch/operate the unit with wet hands
There is a risk of fire or an electric shock
Do not place a heater or other appliances near the power cable
There is a risk of fire or an electric shock
Be cautious that water could not be poured to the product directly, do not allow water to run into
electric parts
There is a risk of fire or an electric shock
IF THE PRODUCT IS NOT USED FOR A LONG TIME, WE STRONGLY RECOMMEND NOT TO SWITCH
‘OFF’ THE POWER SUPPLY OF THE UNIT.
IF THE POWER IS NOT SUPPLIED, SOME SPECIAL PRODUCT-PROTECTING ACTIONS (SUCH AS
WATER PUMP ANTI-LOCKING) WILL NOT BE PERFORMED.
Do not install the unit in a place where there is a chance of flammable gas leaks.
If there is a gas leak and gas accumulates in the area surrounding the unit, it could cause an explosion.
Perform the drainage/piping work according to the installation instruction.
If there is a defect in the drainage/piping work, water could leak from the unit and household goods
could get wet and be damaged.
Do not clean the unit when the power is ‘on’.
Always shut ‘off’ the power when cleaning or servicing the unit. If not, it could cause an injury due to
the high speed running fan or an electrical shock.
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Do not continue to run the unit when there is something wrong or there is a strange smell.
The power supply needs to be shut ‘off’ to stop the unit; otherwise this may cause an electrical shock or
fire.
Be cautious when unpacking and installing the product.
Sharp edges could cause injury. Especially watch the edges and the fins on the heat exchanger of the
product.
Always check for gas (refrigerant) leakage after installation or repair of product.
Low refrigerant levels may cause failure of the product.
Keep level even when installing the product.
This is to avoid vibration or water leakage.
Do not put your fingers or others into the fan, or evaporator.
The ventilator runs at high speed, this could cause serious injury.
16 Right back plate 34 Base plate
17 Manometer (refrigerant pressure) 35 Right front plate 1
18 Manometer (water pressure) 36 Right front plate 2
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CONTROL PARTS
Control Panel
1
2
7
3
5
4
6
8
15
9
13
11
14
12
10
17
16
No. Description No. Description
1 OPERATION LED 10 TEMPERATURE ADJUST BUTTON
2 COOLING/HEATING ‘ON’/’OFF’ BUTTON11 DOMESTIC HOT WATER TEMPERATURE ADJUST
BUTTON (only for DHW version)
3 TIMER/ PROGRAMMING BUTTON 12 DOMESTIC HOT WATER TEMPERATURE ADJUST
BUTTON (only for DHW version)
4 HOUR ADJUST BUTTON 13 SPACE HEATING/COOLING BUTTON
5 DAY OF THE WEEK ADJUST BUTTON 14 DOMESTIC WATER HEATING BUTTON (only for
7 TIME/TIMER ON ADJUST BUTTON 16 RESET BUTTON
8 TIME/TIMER OFF ADJUST BUTTON 17 TEMPERATURE CHECK BUTTON
9 TEMPERATURE ADJUST BUTTON
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WIRING DIRGRAM
Model: ENERPUMP DHW 72 and ENERPUMP DHW 97
(Refer to the attached wiring diagram in the unit)
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Model: ENERPUMP DHW 110 (Refer to the attached wiring diagram in the unit)
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Model: ENERPUMP DHW 143 and ENERPUMP DHW 173
(Refer to the attached wiring diagram in the unit)
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Remarks for heating/cooling/domestic hot water version:
-- For Two- way valve (B1 and B2)
This function is reserved for two-way valve control. If an external two-way valve needs to be
controlled by the heat pump system, you can use these ports according to their output signal.
During space cooling mode, the ports (B1 and B2) will provide power 220-240V~ for use. During space
heating or domestic hot water mode, no power is provided.
-- For Water Tank Electrical heating Driving Signal (C1 and C2)
When connecting the electrical tank heater to C1 and C2, one extra contactor is needed. Please refer
to below drawing.
-- For 0-10V Control
If the external controller gives a voltage control signal of 0 to +10V, the heat pump will produce water
with different temperature according to a voltage-water temperature table. Once this control method is
in force, the external signal will control the setting outlet temperature of space heating/cooling, the
temperature setting of the wire controller is not in force anymore.
This control signal is for space heating and space cooling modes.
-- For External Control
This is to connect an On/Off control signal. When the signal is on (closed), the Heat Pump can
work. The running mode will be decided by the setting of the wired controller.
If the signal is off (open), the Heat Pump can’t work.
But if there is domestic hot water requirement the domestic hot water will not be affected by the
external signal. It will always work as per the setting of wired controller of the heat pump.
-- For Buffer tank E-heater
The buffer tank electrical heater has three steps, each step is 2KW,
total 3*2=6KW.
The default setting is that:
The first is electric connected, the second and the third are electric
disconnected. The second and third are controlled by 2 switches
which marked with “step 2” and “step 3”.
“O” position means the relating step of the heater is OFF
“I” position means the relating step of the heater is ON
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Model: ENERPUMP RK 72 and ENERPUMP RK 97
(Refer to the attached wiring diagram in the unit)
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Model: ENERPUMP RK 110 (Refer to the attached wiring diagram in the unit)
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Model: ENERPUMP RK 143 and ENERPUMP RK 173
(Refer to the attached wiring diagram in the unit)
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Remarks for heating/cooling version:
-- For Two- way valve (B1 and B2)
This function is reserved for two-way valve control. If an external two-way valve needs to be
controlled by the heat pump system, you can use these ports according to their output signal.
During space cooling mode, the ports (B1 and B2) will provide power 220-240V~ for use. During space
heating or domestic hot water mode, no power is provided.
-- For 0-10V Control (A1 and A2)
If the external controller gives a voltage control signal of 0 to +10V, the heat pump will produce water
with different temperature according to a voltage-water temperature table. Once this control method is
in force, the external signal will control the setting outlet temperature of space heating/cooling, the
temperature setting of the wire controller is not in force anymore.
This control signal is for space heating and space cooling modes.
-- For External Control(C1 and C2)
This is to connect an On/Off control signal. When the signal is on (closed), the Heat Pump can
work. The running mode will be decided by the setting of the wired controller.
If the signal is off (open), the Heat Pump can’t work.
-- For Buffer tank E-heater
The buffer tank electrical heater has three steps, each step is 2KW,
total 3*2=6KW.
The default setting is that:
The first is electric connected, the second and the third are electric
disconnected. The second and third are controlled by 2 switches
which marked with “step 2” and “step 3”.
“O” position means the relating step of the heater is OFF
“I” position means the relating step of the heater is ON
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INSTALLATION OF THE UNIT
Installation guidelines
Precautions for selecting the location
MAKE SURE TO PROVIDE FOR ADEQUATE MEASURES IN ORDER TO PREVENT THAT THE OUTDOOR
UNIT WILL BE USED AS A SHELTER FOR SMALL ANIMALS.
SMALL ANIMALS MAKING CONTACT WITH ELECTRICAL PARTS CAN CAUSE MALFUNCTIONS, SMOKE
OR FIRE. PLEASE KEEP THE AREA AROUND THE UNIT CLEAN.
1. Choose a place solid enough to bear the weight and vibration of the unit, where the operation noise
will not be amplified.
2. Choose a location where the hot air discharged from the unit or the operation noise will not cause a
nuisance to the neighbors of the user.
3. Avoid places near a bedroom and the like, so that the operation noise will cause no trouble.
4. There must be sufficient space for carrying the unit into and out of the site.
5. There must be sufficient space for air passage and no obstructions around the air inlet and the air
outlet.
6. Locate the unit so that the noise and the discharged hot air will not annoy the neighbors.
7. The site must be free from the possibility of flammable gas leakage in a nearby place.
8. Install units, power cords and inter-unit cables at least 3m away from television and radio sets. This
is to prevent interference to images and sounds.
9. Depending on radio wave conditions, electromagnetic interference can still occur even if installed
more that 3m away.
10. In coastal areas or other places with salty atmosphere of sulfate gas, corrosion may shorten the life
of the outdoor unit.
11. Since drain flows out of the outdoor unit, do not place anything under the unit which must be kept
away from moisture.
Selecting a location in cold climates
WHEN OPERATING THE OUTDOOR UNIT IN A LOW OUTDOOR AMBIENT TEMPERATURE, BE SURE
TO FOLLOW THE INSTRUCTIONS DESCRIBED BELOW.
• To prevent exposure to wind, install the outdoor unit with its suction side facing the wall.
• Never install the outdoor unit at a site where the suction side may be exposed directly to wind.
• To prevent exposure to wind, install a baffle plate on the air discharge side of the outdoor unit.
• In heavy snowfall areas it is very important to select an installation site where the snow will not
affect the unit. If lateral snowfall is possible, make sure that the heat exchanger coil is not
affected by the snow (if necessary construct a lateral canopy).
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Installation space
Mounting the unit
When installing the outdoor unit, please refer to “Installation guidelines” to select an appropriate
location.
1. Check the strength and level of the installation ground so that the unit will not cause any operating
vibration or noise after installation.
2. Prepare 4 sets of M8 foundation bolts, nuts and washers each (filed supply).
3. Fix the unit securely by means of the foundation bolts in accordance with the foundation drawing. It
is best to screw in the foundation bolts until their length remains 20mm above the foundation
surface.
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Water pipe-work
Checking the water circuit
The 3-way valve is built-in the unit. So the unit is equipped with the water inlet/outlet for hot water
connection, and the water inlet/outlet for space heating/cooling. The water circuits must be provided by
a licensed technician and must comply with all relevant European and national regulations.
THE UNIT IS ONLY TO BE USED IN A CLOSED WATER SYSTEM. APPLICATION IN AN OPEN WATER
CIRCUIT CAN LEAD TO EXCESSIVE CORROSION OF THE WATER PIPING.
• Four shut-off valves are not delivered with the unit. To facilitate service and maintenance,
please install one at each water inlet/outlet. Mind position of the shut-off valves. Orientation of
the integrated drain and fill valves is important for servicing.
• Drain taps must be provided at all low points of the system to permit complete drainage of the
circuit during maintenance.
• Make sure to provide a proper drain for the pressure relief valve to avoid any water coming into
contact with electrical parts.
• Air vents must be provided at all high points of the system. The vents should be located at
points which are easily accessible for servicing. An automatic air purge is provided inside the
indoor unit. Check that this air purge valve is not tightened too much so that automatic release
of air in the water circuit remains possible.
• Take care that the components installed in the field piping can withstand the water pressure.
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Checking the water volume and expansion vessel pre-pressure
The unit is equipped with an expansion vessel of 10 liters which has a default pre-pressure of 1 bar.
To assure proper operation of the unit, the pre-pressure of the expansion vessel might need to be
adjusted and the minimum and maximum water volume must be checked.
1. Check that the total water volume in the installation is 32 L minimum.
IN MOST AIR CONDITIONING APPLICATIONS THIS MINIMUM WATER VOLUME WILL HAVE A
SATISFYING RESULT. IN CRITICAL PROCESSES OR IN ROOMS WITH A HIGH HEAT LOAD THOUGH,
EXTRA WATER VOLUME MIGHT BE REQUIRED
2. Using the table below, determine if the expansion vessel pre-pressure requires adjustment.
3. Using the table and instructions below, determine if the total water volume in the installation is
below the maximum allowed water volume.
Installation
height
difference (a)
Water volume
≤460 L
>460 L
Actions required:
≤ 7 m
No pre-pressure adjustment
Required.
pre-pressure must be decreased, calculate according to
“calculating the pre-pressure of the expansion vessel”
check if the water volume is lower than maximum
allowed water volume (use graph below)
Actions required:
pre-pressure must be increased,
> 7 m
(a) Installation height difference: height difference (m) between the highest point of the water circuit and the indoor unit. If the
indoor unit is located at the highest point of the installation, the installation height is considered 0 m.
calculate according to “calculating the
pre-pressure of the expansion vessel”
check if the water volume is lower than
maximum allowed water volume (use graph
below)
Expansion vessel of the unit too small for the
installation.
Calculating the pre-pressure of the expansion vessel
The pre-pressure (Pg) to be set depends on the maximum installation height difference (H) and is
calculated as follows:
Pg = (H/10+0.3) bar
Checking the maximum allowed water volume
To determine the maximum allowed water volume in the entire circuit, proceed as follows:
1. Determine for the calculated pre-pressure (Pg) the corresponding maximum water volume using the
graph below.
2. Check that the total water volume in the entire water circuit is lower than this value.
If this is not the case, the expansion vessel inside the indoor unit is too small for the installation.
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Setting the pre-pressure of the expansion vessel
When it is required to change the default pre-pressure of the expansion vessel (1 bar), keep in mind the
following guidelines:
- Use only dry nitrogen to set the expansion vessel pre-pressure.
- Inappropriate setting of the expansion vessel pre-pressure will lead to possible malfunctioning
of the system. Therefore, the pre-pressure should only be adjusted by a licensed installer.
Connecting the water circuit
Water connections must be made in accordance with the outlook diagram delivered with the unit,
respecting the water in- and outlet
BE CAREFUL NOT TO DEFORM THE UNIT PIPING BY USING EXCESSIVE FORCE WHEN CONNECTING
THE PIPING. DEFORMATION OF THE PIPING CAN CAUSE THE UNIT TO MALFUNCTION.
Therefore, always take into account the following when connecting the water circuit:
• Use clean pipes only.
• Hold the pipe end downwards when removing burrs.
• Cover the pipe end when inserting it through a wall so that no dust and dirt can enter.
• Use a good thread sealant for the sealing of the connections.
• The sealing must be able to withstand the pressures and temperatures of the system.
• When using non-brass metallic piping, make sure to insulate both materials from each other to
prevent galvanic corrosion.
• Because brass is a soft material, use appropriate tooling for connecting the water circuit.
Inappropriate tooling will cause damage to the pipes.
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THE UNIT IS ONLY TO BE USED IN A CLOSED WATER SYSTEM. APPLICATION IN AN OPEN WATER
CIRCUIT CAN LEAD TO EXCESSIVE CORROSION OF THE WATER PIPING.
NEVER USE ZN-COATED PARTS IN THE WATER CIRCUIT. EXCESSIVE CORROSION OF THESE PARTS
MAY OCCUR AS COPPER PIPING IS USED IN THE INTERNAL WATER CIRCUIT OF THE UNIT.
WHEN USING A 3-WAY VALVE OR A 2-WAY VALVE IN THE WATER CIRCUIT.
THE RECOMMENDED MAXIMUM CHANGEOVER TIME OF THE VALVE SHOULD BE LESS THAN 60
SECONDS.
Charging water
1. Connect the water supply to a drain and fill valve.
2. Make sure the automatic air purge valve is open (at least 2 turns).
3. Fill with water until the water manometer indicates a pressure of approximately 2.0 bar. Remove air
in the circuit as much as possible using the air-purge valves. Air present in the water circuit might
cause malfunctioning of the optional backup heater.
4. Regarding units with an optional backup heater:
Check that the backup heater vessel is filled with water by opening the pressure relief valve. Water
must flow out of the valve.
NOTE
• During filling, it might not be possible to remove all the air in the system. Remaining air will be
removed through the automatic air purge valves during first operating hours of the system.
Additional filling with water afterwards might be required.
• The water pressure indicated on the water manometer will vary depending on the
water-temperature (higher pressure at higher water temperature).
• However, at all times water pressure should remain above 0.3 bar to avoid air entering the
circuit.
• The unit might dispose some excessive water through the pressure relief valve.
• Water quality must be according to EN directive 98/83 EC.
Piping insulation
The complete water circuit, inclusive all piping, must be insulated to prevent condensation during
cooling operation and reduction of the cooling and heating capacity.
If the temperature is higher than 30°C and the humidity is higher than RH 80%, then the thickness of the
sealing materials should be at least 20 mm in order to avoid condensation on the surface of the sealing.
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Field wiring
WARNING
• A main switch or other means for disconnection, having a contact separation in all poles, must
be incorporated in the fixed wiring in accordance with relevant local and national legislation.
• Switch ‘off’ the power supply before making any connections.
• All field wiring and components must be installed by a licensed electrician and must comply
with relevant European and national regulations.
• The field wiring must be carried out in accordance with the wiring diagram supplied with the
unit and the instructions given below.
• Be sure to use a dedicated power supply. Never use a power supply shared by another
appliance.
• Be sure to establish an earth. Do not earth the unit to a utility pipe, surge absorber, or
telephone earth. Incomplete earth may cause electrical shock.
• Be sure to install an earth leakage protector.
Failure to do so may cause electrical shock.
Wiring overview
The table below gives a wiring overview of the required field wiring.
6kw, 8kw, 11kw 14kw, 16kw
Power supply AWG8 (8.5mm2) *3 AWG8 (8.5mm2) *4
Communication cable 0.75mm2 *2
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SYSTEM SET-UP
As the unit is designed to satisfy various installation environments, it is important to set up system
correctly. If not configured correctly, improper operation or degrade of performance can be expected.
DIP switch setting overview
CAUTION
TURN ‘OFF’ THE ELECTRIC POWER SUPPLY BEFORE SETTING DIP SWITCH.
WHENEVER ADJUSTING THE DIP SWITCH, TURN OFF ELECTRIC POWER SUPPLY TO AVOID AN
ELECTRIC SHOCK.
DIP switch introduction
The DIP switches are located on the indoor and outdoor switch box PCBs. They allow configuration of
model selection, system priority, fast check and power supply.
Indoor PCB DIP Switch Introductions:
SW1-2:
SW3-4:
Code
Remarks:
SW3 setting: The self-check function is special designed for on-line production fast check. Please always
put it on the default setting during normal use.
Code
6kw/8kW 11kW 14kW 16kW
ON
1 Self-check, Fast Check Normal Mode
2 Reserved Reserved
Outdoor PCB DIP Switch Introductions:
ON OFF
1
380-415V 3N ~ Power Supply 220-240V ~ Power Supply
2
Reserved Reserved
OFF(Default)
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Wired controller DIP Switch Introductions:
- on the backside of the wired controller
Code
ON OFF (Default)
1 External control signal valid External control signal NOT valid
2 0~10V control signal valid On/Off control signal valid
1). ON/OFF control signal
When the signal is on (closed), the Heat Pump can work. The running mode will be decided by the
setting of the wired controller. The heat pump will not monitor the setting temperature of the wired
controller.
If the signal is off (open), the Heat Pump can’t work.
But if there is domestic hot water requirement the domestic hot water will not be affected by the
external signal. It will always work as per the setting of wired controller of the heat pump.
2). 0~10V voltage control signal
The external controller gives a signal of 0 to +10V, the heat pump will produce water with different
temperature according to a voltage-water temperature table. Once this control method is in force, the
external signal will control the setting outlet temperature of space heating/cooling, the temperature
setting of the wire controller is not in force anymore.
This control signal is for space heating and space cooling modes.
SWITCH OFF THE POWER SUPPLY BEFORE MAKING ANY CONNECTIONS.
After the installation of the unit, check the following before switching on the circuit breaker:
1. Field wiring
Make sure that the field wiring between the local supply panel and domestic hot water tank has
been carried out according to the instructions, according to the wiring diagrams and according to
European and national regulations.
2. Fuses or protection devices
Check that the fuses or the locally installed protection devices are of the size and type specified.
Make sure that neither a fuse nor a protection device has been bypassed.
3. Earth wiring
Make sure that the earth wires have been connected properly and that the earth terminals are
tightened.
4. Internal wiring
Visually check the switch box on loose connections or damaged electrical components.
5. Fixation
Check that the unit is properly fixed, to avoid abnormal noises and vibrations when starting up the
unit.
6. Damaged equipment
Check the inside of the unit on damaged components or squeezed pipes.
7. Refrigerant leakage
Check the inside of the unit on refrigerant leakage. If there is a refrigerant leak, call your local
dealer.
8. Power supply voltage
Check the power supply voltage on the local supply panel. The voltage must correspond to the
voltage on the identification label of the unit.
9. Air purge valve
Make sure the air purge valve is open (at least 2 turns).
10. Pressure relief valve
Check if the backup heater vessel is completely filled with water by operating the pressure relief
valve. It should purge water instead of air.
OPERATING THE SYSTEM WITH THE BACKUP HEATER VESSEL NOT COMPLETELY FILLED WITH
WATER WILL DAMAGE THE BACKUP HEATER!
11. Shut-off valves
Make sure that the shut-off valves are correctly installed and fully open.
OPERATING THE SYSTEM WITH CLOSED VALVES WILL DAMAGE THE PUMP!
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Setting the pump speed
The pump speed can be selected on the pump. The default setting is high speed (III). If the water flow in
the system is too high (e.g., noise of running water in the installation) the speed can be lowered (I or II).
The available external static pressure (ESP, expressed in mH2O) in function of the water flow (l/min) is
shown in the graph below.
Model RS15/6 and RS25/8
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MAINTENANCE
In order to ensure optimal availability of the unit, a number of checks and inspections on the unit and
the field wiring have to be carried out at regular intervals.
BEFORE CARRYING OUT ANY MAINTENANCE OR REPAIR ACTIVITY, ALWAYS SWITCH ‘OFF’ THE
CIRCUIT BREAKER ON THE SUPPLY PANEL, REMOVE THE FUSES OR OPEN THE PROTECTION
DEVICES OF THE UNIT.
MAKE SURE THAT BEFORE STARTING ANY MAINTENANCE OR REPAIR ACTIVITIES THE POWER
SUPPLY TO THE OUTDOOR UNIT IS SWITCHED ‘OFF’.
It is advisable to remove lime build up on the booster heater to extend its life span, especially in
regions with hard water. To do so, drain the domestic hot water tank, remove the booster heater
from the domestic hot water tank and immerse in a bucket (or similar) with lime-removing product
for 24 hours.
8. Indoor unit switch box
• Carry out a thorough visual inspection of the switch box and look for obvious defects such as
loose connections or defective wiring.
• Check for a correct operation of contactors (with the use of an ohmmeter). All contacts of these
contactors must be in open position.
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TROUBLESHOOTING
This section provides useful information for diagnosing and correcting certain troubles which may occur
in the unit.
General guidelines
Before starting the troubleshooting procedure, carry out a thorough visual inspection of the unit and
look for obvious defects such as loose connections or defective wiring.
Before contacting your local dealer, read this chapter carefully, it will save you time and money.
WHEN CARRYING OUT AN INSPECTION ON THE SWITCH BOX OF THE UNIT, ALWAYS MAKE SURE
THAT THE MAIN SWITCH OF THE UNIT IS SWITCHED ‘OFF’.
When a safety device was activated, stop the unit and find out why the safety device was activated
before resetting it. Under no circumstances safety devices may be bridged or changed to a value other
than the factory setting. If the cause of the problem cannot be found, call your local dealer/installer.
If the pressure relief valve is not working correctly and needs to be replaced, always reconnect the
flexible hose attached to the pressure relief valve, to avoid water dripping out of the unit!
General symptoms
Symptom 1: The unit is turned ‘on’ but the unit is not heating or cooling as expected
Possible causes Corrective action
The temperature setting is not correct. Check the controller set point.
The water flow is too low.
The water volume in the installation is
too low.
• Check that all shut off valves of the water circuit are
completely open.
• Check if the water filter needs cleaning.
• Make sure there is no air in the system (purge air).
• Check on the manometer that there is sufficient water
pressure. The water pressure must be >0.3 bar (water is cold),
>>0.3 bar (water is hot).
• Check that the pump speed setting is on the highest speed.
• Make sure that the expansion vessel is not broken
• Check that the resistance in the water circuit is not too high
for the pump.
Make sure that the water volume in the installation is above
the minimum required value.
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Symptom 2: The unit is turned ‘on’ but the compressor is not starting (space heating or domestic
water heating)
Possible causes Corrective action
The unit must start up out of its
operation range (the water
temperature is too low).
In case of a low water temperature, the system utilizes the
backup heater to reach the minimum water temperature first.
• Check that the backup heater power supply is correct
• Check that the backup heater thermal fuse is closed.
• Check that the backup heater thermal protector is not
activated.
• Check that the backup heater contactors are not broken.
Symptom 3: Pump is making noise (cavitation)
Possible causes Corrective action
There is air in the system. Purge air.
Water pressure at pump inlet is too
low.
• Check on the manometer that there is sufficient water
pressure. The water pressure must be >0.3 bar (water is cold),
>>0.3 bar (water is hot).
• Check that the manometer is not broken.
• Check that the expansion vessel is not broken.
• Check that the setting of the pre-pressure of the expansion
vessel is correct (refer to: "Setting the pre-pressure of the
expansion vessel").
Symptom 4: The water pressure relief valve opens
Possible causes Corrective action
The expansion vessel is broken. Replace the expansion vessel.
The water volume in the installation is
too high.
Make sure that the water volume in the installation is under
the maximum allowed value (refer to: "Checking the water
volume and expansion vessel pre-pressure").
Symptom 5: The water pressure relief valve leaks
Possible causes Corrective action
Dirt is blocking the water pressure relief
valve outlet.
Check for correct operation of the pressure relief valve by
turning the red knob on the valve counter clockwise:
• If you do not hear a clacking sound, contact your local
dealer.
• In case the water keeps running out of the unit, close both
the water inlet and outlet shut-off valves first and then
contact your local dealer.
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Symptom 6: Space heating capacity shortage at low outdoor temperatures
Possible causes Corrective action
Backup heater operation is not
activated.
Check the backup heater is turned ‘on’.
Check whether or not the thermal protector of the backup
heater has been activated.
Check whether or not the thermal fuse of the backup heater
is blown.
Too much heat pump capacity is used
for heating domestic hot water (applies
only to installations with a domestic hot
water tank).
Check that the 'space heating priority temperature' field
settings are configured appropriately:
- Make sure that the space heating priority is enabled
Error codes
When a safety device is activated, the user interface LED will be flashing, and an error code will be
displayed.
A list of all errors can be found in the table below.
Code Error code description Possible reasons Correction methods
E0 HE outlet sensor failure
* The unit cannot run in
H/C mode, but can run in
DHW mode.
E1 Water tank temp sensor
failure
* The unit cannot run in
DHW mode, but can run
in H/C mode.
E2 HE inlet sensor failure
* The unit cannot run in
H/C mode, but can run in
DHW mode.
E3 Water outlet sensor
failure
* The unit cannot run in
H/C mode, but can run in
DHW mode.
E4 Outdoor heat exchanger
sensor failure
* The unit stops running.
1) HE outlet sensor open circuit
2) HE outlet sensor short circuit
3) Main PCB damaged
1) Water tank sensor open circuit
2) Water tank sensor short circuit
3) Main PCB damaged
1) HE inlet sensor open circuit
2) HE inlet sensor short circuit
3) Main PCB damaged
1) HE inlet sensor open circuit
2) HE inlet sensor short circuit
3) Main PCB damaged
1) Outdoor heat exchanger
sensor open circuit
2) Outdoor heat exchanger
sensor short circuit
3) Main PCB damaged
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
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E5 Outdoor ambient temp
sensor failure
* The unit stops running.
E6 TH temp sensor failure
* The unit stops running.
E7 TL temp sensor failure
* The unit stops running.
E8 Indoor ambient temp
sensor failure
* The unit keeps running,
but display the error
code.
E9 T2 temp sensor failure
* The unit stops running.
Ea Communication failure
between indoor and
controller
* The unit stops running.
Eb Communication failure
between indoor and
outdoor
* The unit stops running.
Ec Indoor EEPROM failure
* The unit stops running.
Ed Controller clock IC failure
* The error code
disappeared 10 seconds
later, clock function and
1) Outdoor ambient temp sensor
open circuit
2) Outdoor ambient temp sensor
short circuit
3) Main PCB damaged
1) TH temp sensor open circuit
2) TH temp sensor short circuit
3) Main PCB damaged
1) TL temp sensor open circuit
2) TL temp sensor short circuit
3) Main PCB damaged
1) Indoor ambient temp sensor
open circuit
2) Indoor ambient temp sensor
short circuit
3) Main PCB damaged
1) T2 temp sensor open circuit
2) T2 temp sensor short circuit
3) Main PCB damaged
1) Communication failure
between indoor and controller
2) Controller damaged
3) Main PCB damaged
1) Communication failure
between indoor and outdoor
2) Main PCB damaged
3) Outdoor PCB damaged
1) Indoor EEPROM chip damaged
2) Data of indoor EEPROM error
1) Chip of controller clock IC
damaged
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the sensor connection
2) Replace the sensor
3) Replace the main PCB
1) Check the connection wiring
(4 cores wiring)/ports between
controller and indoor PCB, and
check if the controller back side
wirings are connected correctly.
Replace the wiring or reconnect
the ports
2) Replace the controller
3) Replace the main PCB
1) Check the connection wiring
(2 cores wiring)/ports between
outdoor PCB and main PCB,
and check if they are connected
correctly. Replace the wiring or
reconnect the ports
2) Replace the controller
3) Replace the main PCB
1) Replace the EEPROM chip
2) Check If the chip installed
correctly, or replay the chip
1) Replace the chip or replace
the controller
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timer function invalided.
EE Controller EEPROM
failure
1) Chip of controller EEPROM
damaged
1) Replace the chip or replace
the controller
* The error code
disappeared 10 seconds
later, auto restart
function invalided.
P0 High pressure protection
* The unit stops running.
1) Too small cooling water flow or
a high temperature
2) The uncompressed gas is in
refrigerant system
3) Too much refrigerant
1) Check if the water pump
works in good condition or
readjust water control valve
2) Discharge and then recharge
the refrigerant
3) Discharge some refrigerant.
P1 Low pressure protection
* The unit stops running.
1) Too less refrigerant
2) The electronic expansion valve
assembly damaged
1) Add some refrigerant
2) Replace the electronic
expansion valve assembly
P2 Wrong phase sequence
protection
1) Wrong phase connection (only
for 3 phases power supply)
1) Correct the phase
connection
* The unit stops running.
P3 Absence phases
protection
* The unit stops running.
P4 Water flow switch failure
* The unit stops running.
1) Absence one phase connection
(only for 3 phases power supply)
1) Water pump damaged
2) Too less water in the system
3) Water flow switch damaged
1) Check if the power supply
cord in open circuit, or if one
wiring loosed off
1) Check the water pump, if
needed replace one
2) Check if the water
supplement is ok
3) Check the water flow switch,
if needed replace one
P5 Plate heat exchanger too
1) Too low ambient temperature
low temp. protection
* The unit stops running.
** After E failure, renew the safety by turning the unit ‘OFF’ and back ‘ON’. And P failure will renew automatically
if the failure is eliminated.
*** In case this procedure for resetting the safety is not successful, contact your local dealer.
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TECHNICAL SPECIFICATION
Heating
TECHNICAL DATA
Nominal capacity kW Refer to the nameplate
6kw 8kw 11kw 14kw 16kw
Power input kW Refer to the nameplate
Cooling
Nominal capacity kW Refer to the nameplate
Power input kW Refer to the nameplate
DHW
Nominal capacity kW Refer to the nameplate
Power input kW Refer to the nameplate
Max. power input
(+3 steps backup heater) kW
2.6(+6) 3.1(+6) 4.3(+6) 5.4(+6) 5.88(+6)
Max. current(+backup heater) A 11.5(+26) 13.6(+26) 18.8(+26) 8.2(+26) 8.9(+26)