UnaliWear Kanega LTE User Manual
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Customer Success:
community@unaliwear.com
888-343-1513
www.unaliwear.com/support
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Kanega LTE Watch User Guide
Table of Contents
1 KANEGA LTE WATCH OVERVIEW ................................................................................................... 5
What’s in the box? .............................................................................................................. 5
Kanega LTE watch layout .................................................................................................. 6
Crown button terminology ................................................................................................. 7
2 ABOUT THE USER GUIDE ............................................................................................................... 7
3 TURNING ON YOUR KANEGA LTE WATCH FOR THE FIRST TIME ........................................................ 8
4 BATTERY CHARGER ....................................................................................................................... 8
Battery charger layout ........................................................................................................ 8
Charging your batteries ..................................................................................................... 9
5 BATTERIES ................................................................................................................................... 9
Requirements .................................................................................................................... 10
Battery life .......................................................................................................................... 10
Changing batteries on the watch band .......................................................................... 10
Charge status .................................................................................................................... 10
Battery notifications ......................................................................................................... 11
6 COMMUNICATION ......................................................................................................................12
Speaking to your Kanega LTE watch ............................................................................. 12
Speaking voice commands to your Kanega LTE watch .............................................. 12
Displays indicating the Kanega LTE watch hears your voice command .................. 13
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How the Kanega LTE watch gets your attention .......................................................... 13
How to respond to your Kanega watch.......................................................................... 13
7 EMERGENCY FUNCTIONS .............................................................................................................14
Call for help........................................................................................................................ 14
Fall detection ..................................................................................................................... 15
Fall detection communication ......................................................................................... 15
Responding to a fall detection notification ................................................................... 15
Monthly test calls .............................................................................................................. 17
Monitoring center calls .................................................................................................... 17
8 NOTIFICATIONS ...........................................................................................................................17
Fall detection notification ................................................................................................ 17
Standard notifications ...................................................................................................... 17
Responding to a standard notification .......................................................................... 17
9 FEATURES ...................................................................................................................................19
Display ................................................................................................................................ 19
Time .................................................................................................................................... 19
Date ..................................................................................................................................... 20
Information Screen ........................................................................................................... 20
Sleep Mode ........................................................................................................................ 20
Update Settings ................................................................................................................. 20
Announcements ................................................................................................................ 21
Wearer opinions and feedback ....................................................................................... 21
10 CUSTOMIZATION .........................................................................................................................22
Clock Face Options .......................................................................................................... 22
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Brightness Control ........................................................................................................... 23
Listening Mode .................................................................................................................. 24
Airplane Mode ................................................................................................................... 24
Repeat Voice Tutorial ....................................................................................................... 25
Regulatory Screen ............................................................................................................ 26
11 MEDICATION REMINDERS (PREMIUM SERVICE) .............................................................................27
Kanega Wearer Portal ...................................................................................................... 27
Getting your security code from your Kanega LTE watch .......................................... 29
12 CARE AND MAINTENANCE ...........................................................................................................29
Cleaning ............................................................................................................................. 30
Skin Sensitivity.................................................................................................................. 30
Disposal ............................................................................................................................. 30
13 FREQUENTLY ASKED QUESTIONS (FAQS) .......................................................................................31
14 BASIC TROUBLESHOOTING ...........................................................................................................32
15 DISPLAY GLOSSARY ......................................................................................................................32
16 NOTES ........................................................................................................................................37
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1 KANEGA LTE WATCH OVERVIEW
Thank you for purchasing the Kanega LTE watch! The Kanega LTE watch is voice-activated
with 24-hour monitoring service. The watch is a standalone personal emergency response
device with no need for a smartphone. The Kanega LTE watch is designed to wear all the time
to keep you independent, active, and safe. It provides fall detection and emergency response.
What’s in the box?
Kanega watch
Four (4) Kanega batteries
One (1) battery charger with a power cord
User Guide and a Quick Start to help you initially turn on the watch
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Kanega LTE watch layout
Crown button- The crown button is on the right-hand side. You can press the center of the
crown, but it does not turn. You press the crown button to communicate with your watch without
speaking.
Display- The display of the watch is an OLED (Organic Light Emitting Diode). OLED’s have
brightness and contrast that require less power than other displays. A hardened crystal protects
the display so don’t worry about cracking the display. The clock face is not touch sensitive.
Microphone – The microphone enables the watch to hear you. The microphone is located on
the upper right-hand side of the watch display (approximately at 1:00).
Speaker – The speaker is where the watch’s sound resounds. It is located on the lower right-
hand side of the watch case (approximately at 4:00).
Magnetic tip on
mesh watchband
Battery
Clock Face display with
current time of day
Battery
Total battery charge
indicator
Crown Button
(Press, do not twist)
Battery carrier
(empty)
Day and Date
Microphone
Speaker
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Watch Band- The band should fit snugly to keep it from rotating on your wrist, but not be too
tight or loose.
Crown button terminology
• “Press and hold the crown button” means to press the crown button for 2-3 seconds.
This is to call an operator at the monitoring center during an emergency.
• “Press the crown button” means to quickly press the crown button for less than one (1)
second.
For your safety, wear your Kanega LTE watch 24-hours a day since many falls happen
at night.
The majority of the time, you can press the crown button once for less than one (1)
second and the watch displays text how to proceed.
2 ABOUT THE USER GUIDE
The user guide is an in-depth reference to understand the Kanega LTE watch’s functionality with
a visual glossary for displays of the watch screens. The Quick Start is a guide to instruct you
how to turn on your Kanega LTE watch the first time.
Tips, Warnings, and Show me icons for a quick reference
TIPS - Special notes to clarify a description or procedure.
WARNING - Critical messages to ensure safety and proper operation.
SHOW ME - Illustrated explanations of Kanega LTE watch behavior.
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3 TURNING ON YOUR KANEGA LTE WATCH FOR THE FIRST TIME
We know how excited you are to start wearing your Kanega LTE watch. There are a few simple
setup steps to complete before your Kanega LTE watch is ready to wear. Please watch our
educational videos at www.unaliwear.com/support.
1. Fully charge your Kanega batteries before inserting them on the watchband
2. Install the Kanega batteries on your watch for the first time in a location with a
good cellular connection.
The initial set-up may take up to ten (10) minutes. During the set-up
process, the screen displays ‘Kanega LTE Watch’ and then ‘Setting-up’.
When ready, it displays ‘Press crown to begin’ and is ready for you to
listen to a short tutorial.
4. Listen to your voice tutorial.
a. Please wear your watch during the tutorial.
b. One (1) short press of the crown button starts the tutorial.
c. The voice tutorial will teach you:
▪ How to communicate with the watch
▪ How the watch communicates with you, and
▪ How to contact an operator at the monitoring center.
Note: Once the “Press crown to begin” screen appears you have one (1)
minute to press the crown button. If you do not press the crown button
within one (1) minute you see a ‘Back to sleep’ screen, and the watch
returns to sleep to conserve battery. To wake the watch, press and hold the
crown button for approximately three (3) seconds. Release the crown button
when the display turns on.
If during set up the watch does not have strong enough cell signal to make a test call to the
operator, it will let you know by voice and text to call support.
4 BATTERY CHARGER
Your Kanega LTE watch battery charger is designed to charge the Kanega LTE watch batteries.
It charges a maximum of three (3) batteries. Normally you only have two (2) batteries charging
at once because the other two (2) batteries remain on your watch.
Battery charger layout
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Battery charger indicator lights:
When you insert a discharged battery into the charger, the light beneath the battery glows red
(fades in and out, or “breathes”). This is an indication the charger is properly charging the
battery. When the battery is charged, the light turns solid green and the charger stops charging.
• Red light fading = batteries are in the process of charging.
• Green light = batteries are fully charged.
Charging your batteries
Your Kanega batteries are to be charged and changed daily.
1. Connect the power cable to one end of the charger and plug into wall. Verify green light
on charger jack is on.
2. Insert three (3) batteries into ports by placing the top end with the gold prongs first, and
then pressing the bottom of the battery gently downwards until you hear or feel it attach
into place.
3. The battery light fades red when batteries are charging and turns green when they are
charged. Charging time may take up to 4 hours.
Leaving the batteries in the charger after they are fully charged is recommended and
does not damage the charger or the batteries.
The Kanega LTE watch battery charger can only charge the official Kanega batteries
that are supplied with your watch.
5 BATTERIES
Your Kanega LTE watch is supplied with four (4) Lithium Ion batteries.
3 ports for
charging
Green light at jack indicates
charger has power
Electrical
gold prongs
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Requirements
The watch requires two (2) official Kanega batteries to operate. The watch has an internal
battery for emergencies only. The internal battery is inside the watch and not intended for dayto-day operation. You must always have two charged batteries on your watch.
Battery life
Under normal conditions your batteries last 24-36 hours. Best practice is to proactively change
your batteries daily.
The batteries may need frequent charging the first few times of use because they are also
charging the internal backup battery inside the watch. Once the internal battery is charged, your
batteries will last longer. The first time you set up the watch, you may need to change your
batteries ever 4-6 hours until the internal battery is full charged. Try not to allow your watch
batteries to discharge to zero, as this results in reduced performance of your batteries.
Battery life varies based on activity, screen brightness, and Wi-Fi or cellular usage.
Changing batteries on the watch band
When it’s time to change your batteries, remove a battery from your Kanega LTE watch and
place in the empty port on the charger. Then remove a charged battery to replace it. Repeat for
the second battery. Please watch our video on changing batteries on your Kanega watchband at
www.unaliwear.com/support.
Your Kanega battery charger has three (3) ports for your batteries. We recommend that you
keep two (2) batteries on your Kanega LTE watch and two (2) batteries on the charger. That
way, you will always have charged batteries ready when needed.
To install your batteries into your Kanega watchband, insert the top end with the gold
prongs first, and then press the bottom of the battery gently downwards until you hear or
feel it attach into place.
To remove the batteries from your Kanega watchband, use the display for balance, and
lift the battery up and away from the watchband.
Wear your Kanega LTE watch while changing the batteries for continuous protection.
With any habit, it may take a few days to weeks to create a routine of changing your
batteries. Please give yourself ample time while wearing the watch to form the habit.
Charge status
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To check the status of the Kanega LTE watch batteries, you either refer to the battery icon on
the watch for an overall status of the combined charge level of the batteries or go to the
information screen and view the level of charge of each battery. For more details on the
Information Screen, please refer to page 20.
Battery notifications
When it is time to change the batteries, the Kanega LTE watch notifies you with two (2) short
vibrations or buzzes and alternating between a question mark and instructions to “Press crown
to continue” on the display. This notification happens daily between 6 p.m. and 8 p.m., if the
following requirements are met:
• You are home and on Wi-Fi.
• The average battery charge levels are below 30%.
• You are awake (based on your watch activity level).
The buzzes occur every six (6) seconds for thirty seconds. During the 30 seconds you can
respond with one of the following actions:
• Verbal:
o Say “Fred Astaire, yes.” The Kanega LTE watch says, “It is time to change the
batteries.” and “Change batteries” appears on the display as shown below.
o Say “Fred Astaire, no.” The notification buzzing ends and you will be reminded
again in 15 minutes.
• Touch:
o Press the crown button one (1) time. The watch displays “Change batteries” as
shown below. The watch will not speak to you.
o Press the crown button two (2) times. The notification buzzing ends and you will
be reminded again in 15 minutes.
• Ignore the notification – After 30 seconds, the notification buzzing ends and you will
be reminded again in 15 minutes.
If the battery notification is accepted, the display changes to one of the following screens, with
arrows indicating which battery(s) need to be changed:
Combined
relative
charge level
Individual
battery
charge
percentages
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Exit the “Change batteries” screen by doing one of the following actions:
• Change the batteries. An arrow indicates which batteries need to be changed. The
watch returns to the clock face after the batteries are changed.
• Press the crown button one (1) time without changing the batteries. The watch
returns to the clock face.
For best results, change both batteries when you receive a battery notification. Change
them if you think the battery levels are getting low, or if you anticipate they will be low at
an inconvenient time, such as during sleep or when you are away. If you prefer to be
reminded to change your batteries at a different time, contact Customer Support. Best
practice is to proactively change your batteries every day close to the same time. Make
it part of your daily routine.
6 COMMUNICATION
This section explains how you and the Kanega watch interact and communicate by speaking,
pressing the crown button, or by your feeling buzzes or vibrations.
Speaking to your Kanega LTE watch
Your watch’s name is “Fred Astaire”. “Fred Astaire” allows the watch to hear and listen to you.
Permission only speaking: The Kanega LTE watch can only speak to you after you give it
permission by speaking its name, Fred Astaire. The watch does not interrupt you or your
day. The Kanega watch’s built-in microphones respond to voice commands.
Speaking voice commands to your Kanega LTE watch
You first speak “Fred Astaire”, then you will see an “Ear” or band around the display meaning
the watch is listening. You must wait for the ear icon to display prior to telling Fred what you
want. After you see the Ear Icon, you can speak one of the voice commands below:
• “What time is it?” - The Kanega watch announces the current time. If your clock display
is on 24-hour (military) time, then it speaks in military time.
• “What day is it?” – The Kanega watch announces the day.
• “Get Help” - The Kanega watch initiates a call to an operator at the monitoring center.
• “Call the Operator” - The Kanega watch initiates a call the monitoring center operator.
• “Yes” - Confirmation to proceed with the notification.
• “No” - Confirmation to not proceed with the notification.
In limited circumstances, such as in an emergency or a fall detection, the watch will
speak out loud to you without your permission.
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