Ultratec PRO80TM User Manual

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USING YOUR

SUPERPRINT

PRO80

™

305-013100

Ultratec, Inc. 450 Science Drive Madison,WI 53711 (608) 238-5400 (Voice/TTY) Fax: (608) 238-3008 Email: service@ultratec.com www.ultratec.com

First Edition August 2002

and Turbo Code are registered trademarks of Ultratec, Inc.

Superprint Pro80, E-Turbo and Auto ID are trademarks of Ultratec, Inc.

ACKNOWLEDGEMENT

In 1963, Dr. Robert H.Weitbrecht, an American physicist who was deaf, developed an acoustic coupler that could send and receive teletypewriter signals over the telephone lines. His invention, the Weitbrecht Modem, enabled people who are deaf to use the telephone for the first time.

While modern technology now makes it possible to build advanced microcomputer devices like your new Ultratec text telephone, the Weitbrecht modem remains the major technological breakthrough that began telecommunications for the deaf. Ultratec wishes to acknowledge the importance of Dr.Weitbrecht’s contribution to the welfare of people who are deaf the world over.

Dr. Robert H. Weitbrecht, 1920–1983, inventor of the first TTY modem.

TABLE OF CONTENTS • i

TABLE OF CONTENTS

Table of Contents . . . . . . . . . . . . . . . . .i

Safety Instructions . . . . . . . . . . . . . . .iii

CHAPTER 1 Introduction . . . . . . . . . . . . . . . . . . . .1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview of the Superprint Pro80 . . . . . . . . . . . . .3

Special Function Buttons . . . . . . . . . . . . . . . . . . . .4

CHAPTER 2 Setup . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting Power & Phone Line . . . . . . . . . . . . . .7

Installing Printer Paper . . . . . . . . . . . . . . . . . . . . . .9

Setting the Date & Time . . . . . . . . . . . . . . . . . . . .10

CHAPTER 3 Calling & Answering . . . . . . . . . . . . . .11

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . .16

Conversation Etiquette . . . . . . . . . . . . . . . . . . . . .16

Conversation Memory . . . . . . . . . . . . . . . . . . . . .17

Interrupting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

CHAPTER 4 Advanced Calling . . . . . . . . . . . . . . . .19

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

The Voice Announcer . . . . . . . . . . . . . . . . . . . . . .20

The Relay Voice Announcer . . . . . . . . . . . . . . . . .20

Send Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Emergency Dial . . . . . . . . . . . . . . . . . . . . . . . . . .21

Relay Dial with E-Turbo . . . . . . . . . . . . . . . . . . . .22

Relay Dial (without E-Turbo) . . . . . . . . . . . . . . . .24

3-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Wait for Response . . . . . . . . . . . . . . . . . . . . . . . .25

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . .25

CHAPTER 5 Using Memos . . . . . . . . . . . . . . . . . .27

Saving a New Memo . . . . . . . . . . . . . . . . . . . . . . .27

Using Memos . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Editing a Memo . . . . . . . . . . . . . . . . . . . . . . . . . .28

Printing a Memo . . . . . . . . . . . . . . . . . . . . . . . . . .28

Clearing a Memo . . . . . . . . . . . . . . . . . . . . . . . . .28

CHAPTER 6 Using the Directory . . . . . . . . . . . . . .29

Saving a New Telephone Number . . . . . . . . . . . . .29

Editing a Number . . . . . . . . . . . . . . . . . . . . . . . . .30

Printing a Directory Entry . . . . . . . . . . . . . . . . . .30

Clearing a Directory Entry . . . . . . . . . . . . . . . . . .30

Clearing the Dialing Directory . . . . . . . . . . . . . . .30

ii • TABLE OF CONTENTS

CHAPTER

7 Using Auto-Answer . . . . . . . . . . . . . . .31

How Auto-Answer Works . . . . . . . . . . . . . . . . . .31

Auto-Answer Memory . . . . . . . . . . . . . . . . . . . . .31

Turning Auto-Answer On . . . . . . . . . . . . . . . . . . .32

Turning Auto-Answer Off . . . . . . . . . . . . . . . . . . .32

Reviewing Messages . . . . . . . . . . . . . . . . . . . . . . .32

Editing the Outgoing Message . . . . . . . . . . . . . . . .32

Setting the Number of Rings . . . . . . . . . . . . . . . .33

Turning Off the Auto-Answer Relay Voice

Announcer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

The Remote Message Retrieval Option . . . . . . . .33

CHAPTER 8 Using Caller ID . . . . . . . . . . . . . . . . .35

About Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . .35

Turning On Caller ID . . . . . . . . . . . . . . . . . . . . . .35

Viewing Caller ID Information . . . . . . . . . . . . . . .36

CHAPTER 9 Using Voice Carry Over (VCO) . . . . . . . .39

What is Required? . . . . . . . . . . . . . . . . . . . . . . . .39

How to Place a VCO Call . . . . . . . . . . . . . . . . . . .40

VCO Information . . . . . . . . . . . . . . . . . . . . . . . . .41

CHAPTER 10 Personalizing General Options . . . . . . .43

The Options Button . . . . . . . . . . . . . . . . . . . . . . .43

The Printer Button . . . . . . . . . . . . . . . . . . . . . . . .46

Sticky Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

CHAPTER 11 Using Codes . . . . . . . . . . . . . . . . . . .49

Communication Codes . . . . . . . . . . . . . . . . . . . . .49

Turbo Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Baudot Code . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

ASCII (Optional) . . . . . . . . . . . . . . . . . . . . . . . . .50

CHAPTER 12 Care & Repair . . . . . . . . . . . . . . . . . .53

Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Clearing All Memory . . . . . . . . . . . . . . . . . . . . . .55

Resetting the Superprint Pro80 . . . . . . . . . . . . . .55

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .56

CHAPTER 13 Specifications . . . . . . . . . . . . . . . . . .59

Index . . . . . . . . . . . . . . . . . . . . . . .61

SAFETY INSTRUCTIONS • iii

General Precautions

● SAVE THESE INSTRUCTIONS!

● Read and understand all instructions.

● Follow all warnings and instructions

on the Superprint Pro80 .

● Unplug the Superprint Pro80 from the

wall outlet and refer servicing to qualified service personnel under the following conditions:

✔ When the power supply cord or

plug is damaged or frayed.

✔ If liquid has been spilled into the

TTY.

✔ If the TTY has been exposed to rain

or water.

✔ If the TTY does not operate

normally when the operating instructions are followed.

✔ If the TTY has been dropped and/or

damaged.

✔ If the TTY exhibits a distinct

change in performance.

● Adjust only those controls that are

covered by the operating instructions. Improper adjustment of other controls may damage the Superprint Pro80 .

● To clean: Unplug the Superprint

Pro80 from the wall outlet. Use a damp cloth. Do not use liquid or aerosol cleaners.

● Do not use the Superprint Pro80 near

water, for example, near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool.

● Always place the Superprint Pro80 on

a stable phone stand, table or other secure surface. Dropping the Superprint Pro80 can result in serious damage to the equipment.

● The Superprint Pro80 should be

operated only from the type of power source indicated on the label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.l Do not allow anything to rest on the power cord. Do not position the Superprint Pro80 where people can walk on the cord.

● Do not overload wall outlets and

extension cords. This overloading can result in a fire or electric shock.

● Never attempt to open, disassemble or

service the Superprint Pro80 . All repairs should be performed by an authorized service center. Opening or removing covers exposes you to the risk of dangerous voltages and other hazards. If reassembled incorrectly, the Superprint Pro80 can become an electrical shock hazard.

● Avoid using a telephone (other than a

cordless type) during an electrical storm. There is a remote risk of electric shock from lightning.

● Do not use the Superprint Pro80 to

report a gas leak in the vicinity of the leak.

● Ultratec recommends plugging your

Superprint Pro80 into a surgeprotected outlet. This will protect the TTY from damage caused by electrical surges due to lightening or other causes.

Battery Precautions

● Use only the type and size battery

specified in the instructions for your unit. NEVER USE NiMH OR ALKALINE RECHARGEABLE BATTERIES.

● Do not dispose of the batteries in a

fire. Cells may explode. Check local codes for possible special disposal instructions.

● Do not open or mutilate the batteries.

Battery electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

● Exercise care in handling batteries in

order not to short them with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

CAUTION:

To reduce the risk of fire, electrical shock and personal injury, always follow these basic safety precautions when using the Superprint Pro80.

SAFETY INSTRUCTIONS

iv • SAFETY INSTRUCTIONS

INTRODUCTION

FEATURES

Ring Flasher

This bright light flashes to let you know when someone is calling.

Special Function Buttons

The Superprint Pro80 has 12 specially designed buttons that let you use common functions quickly and easily. The labels on top of the buttons tell you which function it performs. To use one of these functions, just press the appropriate button.

Some of the functions can be personalized. For example, the Auto-Answer function can be personalized with a message that you type in. To personalize a function, hold down the key then press the special function button. For more details on personalizing functions, see the chapter for that function.

Turbo Code

Communication Protocol

The Superprint Pro80 uses this communication code to transmit what you type through the phone line instantly. When your Superprint Pro80 connects to another TTY that uses Turbo Code, your conversation occurs as fast as you type. This means that your conversation happens in “real time” without annoying delays. For more information, see “Turbo Code” on page 49.

Caller ID

If you have this optional service, which is available through your phone company, you can view identification information about callers on the Superprint Pro80 display. A record of calls, including hang-up calls, is saved in your TTY while you are away. You can later review this record.

Auto ID

™

Alerting System

This audible signal is automatically sent to alert the person you are calling that you are using a TTY.

E-Turbo

™

This technology makes calling through compatible relay services faster and easier by automatically taking care of the details. For more

Program

INTRODUCTION • 1

Congratulations!

Ultratec thanks you for purchasing the Superprint Pro80. Your new TTY takes advantage of state-of-the-art technology to bring you a variety of useful features.

CHAPTER

TTY, TDD and text telephone

Please note that, in this manual, TTY, TDD and text telephone all refer to the same device.

Take advantage of Caller ID.

If you have Caller ID service through your phone company, you can see who is calling you right on the Superprint Pro80 display. No separate Caller ID box is needed!

2 • INTRODUCTION

information about E-Turbo, see “Relay Dial with E-Turbo” page 22.

Relay Voice Announcer

This pre-recorded voice message says, “Please use text telephone or dial relay,” and it can be programmed to also provide the telephone number of your relay service.

Auto-Answer

This feature answers calls while you are away from your TTY and prints and saves TTY messages. You can read your messages when you return or access them with your password by calling from another TTY.

Call Progress

These messages, such as LINE IS RINGING, indicate the status of the call you are placing.

Keyboard Dialing and Redialing

This feature allows you to dial using the TTY keyboard or the telephone numbers you have saved in the Directory. You can also choose to automatically redial the last number dialed.

Special Calling Options

These features include: Call Transfer, 3-Way Calling, and Credit Card Calling.

Memory

With 32K of built-in memory, your TTY can store conversations, hundreds of Memos and up to 99 telephone numbers.

Special Printing Options

These features include your choice of three print sizes (normal, bold or wide) and the ability to print specific blocks of memory.

Extra Telephone Jack

This jack located on the back of the TTY allows you to share the phone line with a voice telephone or to attach a signaler.

80-Column Printer

This wide printer means easier reading and handling of conversation printouts. Even when printing in the largest print size, the text flows naturally across the page.

Extra Wide Display

The bright letters and wide window display 32 characters at a time, making your conversations easy to read.

Computer-Style Keyboard

This full-size keyboard makes typing comfortable.

I want to use my own voice.

If you wish to speak to the person on the other end of the line using your own voice but still read his or her responses, you can with Voice Carry Over (VCO). See Chapter 9 for more information on VCO.

INTRODUCTION • 3

OVERVIEW OF THE SUPERPRINT PRO80

Front View

Back View

Printer

Display Ring Flasher

Signal light

On/Off button

Spacebar (Announcer)

Telephone-line jacks

AC-Adapter jack Battery compartment

(underneath)

Special-function row Power light

4 • INTRODUCTION

SPECIAL FUNCTION BUTTONS

INTRODUCTION • 5

6 • INTRODUCTION

SETUP

CONNECTING POWER & PHONE LINE

1. If you are setting up a new Superprint Pro80 for the first time, pull

the plastic tab out of the battery compartment and gently pull the printer guard out of the printer compartment.

2. Plug the AC adapter into an electrical outlet.

SETUP • 7

CAUTION:

To avoid damaging your TTY or telephone system, plug the Superprint Pro80 into only a standard telephone line. Do NOT plug the TTY into a digital telephone system. Improper connection may damage the TTY and void your warranty.

CHAPTER

3. Plug the AC adapter into the round jack on the back of the TTY.

Leave the AC adapter plugged in at all times.

4. Plug one end of the cord into one of the telephone jacks on the back

of the TTY. (The second jack may be used for a telephone or signaler).

5. Plug the other end of the telephone cord into a standard telephone

wall outlet.

Plug one end of the telephone line into a telephone wall outlet.

Plug the other end of the telephone line into either telephone jack on the back of the Superprint Pro80.

Plug the AC adapter cord into the jack on the back of the Superprint Pro80.

Plug the AC adapter into an electrical outlet.

8 • SETUP

Determining Telephone Line Type

The Superprint Pro80 requires a standard (analog) telephone line with either pulse or tone (also called touchtone) dialing. Some businesses use digital telephone systems. To use the TTY in these businesses, some modifications to the telephone line are required. If you are unsure of the type of telephone line you are using, contact your telephone installer to verify that your line supports a standard, single-line telephone. This is the same kind of line required by many fax machines and computer modems.

Setting Pulse or Tone Dialing

The Superprint Pro80 is preset to use tone dialing because this is used by most telephone lines. If your line uses pulse dialing, you can change this setting (see “Dial Using” on page 45).

Connecting a Telephone

The Superprint Pro80 can share a telephone line with a voice telephone. This allows for both voice and TTY calls on the same line. This feature is also helpful for using Voice Carry Over (see Chapter 9). To connect a telephone on the same line as your TTY, simply connect the telephone cord into the second phone jack on the back of the Superprint Pro80.

Connecting a Signaler

A signaler can be used with the Superprint Pro80 to help alert you to incoming calls. You can connect a signaler to the second phone jack on the back of the TTY.

CAUTION:

✔ Do not use the

Superprint Pro80 near water, for example, near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool.

✔ Always place the

Superprint Pro80 on a stable phone stand, table or other secure surface. Dropping the Superprint Pro80 can result in serious damage to the equipment.

✔ The Superprint Pro80

should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

✔ Do not allow any-

thing to rest on the power cord. Do not position the Superprint Pro80 where people can walk on the cord.

✔ Do not overload wall

outlets and extension cords. This overloading can result in a fire or electric shock.

✔ Ultratec recommends

plugging your Superprint Pro80 into a surge-protected outlet. This will protect the TTY from damage caused by electrical surges due to lightening or other causes.

SETUP • 9

INSTALLING PRINTER PAPER

The printer uses high-quality thermal paper. Use the order card that comes with the TTY to order more paper. If you do not have the card, contact your dealer or Ultratec (the address is on the inside front cover of this manual).

1. Take off the printer cover by lifting the back edge of the cover up

toward the keyboard then lifting the cover off. A new unit may not have the cover installed, in which case you will find it elsewhere inside the box.

2. With the paper coming off the bottom of the roll, facing the back of

the Superprint Pro80, feed the edge of the paper into the slot on the back until it stops.

3. Turn the Superprint Pro80 on, then press the key several times

until the rollers grab the paper and feed it through the printer.

4. Feed the paper through the slot in the printer cover and replace the

printer cover.

5. The two open ends of the paper holder fit

into the holes on each side of the paper roll. Pull the two ends apart in order to fit the paper roll between them. The spring action of the holder will keep the paper on it. You may need to remove the paper holder from the Superprint Pro80 in order to install the roll of paper. To replace the paper holder, snap it back onto the bottom of the TTY.

Enter

Before Loading Paper:

First, notice how the paper holder is installed. This holder may come off while loading the paper.

Second, connect the power and phone line before attempting to load the paper (see “Connecting Power & Phone Line” on page 7).

When opening a new roll of paper.

New rolls of paper may may have some glue on the first few inches. This glue, which helps keep the paper rolled during shipment, can interfere with printing. Make sure paper that has glue on it is fed past the printer and is not used for printing.

Put the paper on the metal holder and snap the holder onto the bottom of the Superprint Pro80.

Feed the paper through the slot in the printer cover. Put the cover back on.

With the paper coming off the bottom of the roll, facing the back of the Superprint Pro80, feed the edge of the paper into the slot on the back until it stops.

Turn on the Superprint Pro80 and press the key several times until the rollers grab the paper and feed it through the printer.

Enter

Take off the printer cover: Lift the back edge up toward the keyboard.Then, lift the cover off.

Paper Holder

10 • SETUP

SETTING THE DATE & TIME

Why are Date & Time important?

Date and time are printed and saved at the beginning of each Conversation and AutoAnswer message. It gives you a record of when a call was placed or received.

You can view and print the date and time by holding down the key and pressing .

Ctrl

1. Make sure the Superprint Pro80

is on. The Power light is lit.

2. Press the button. The

first menu item is displayed.

Options

3. Press until SET THE CLOCK <NO> is displayed.

4. Press the to change the option to <YES>. Then, press

. The date and time are displayed with the first number flashing.

Enter

Spacebar

5. Type each number, it will

automatically advance to the next number.

To change the AM or PM setting, type either or .

6. Press when the date and

time are correct. ** TIME AND DATE SAVED ** is displayed.

7. After saving the date and time,

press to exit the Options menu.

Esc

Enter

CODE < AUTOMATIC>

Options

SET THE CLOCK < NO >

Press

Hol

Hol do

01/01/02 12:00 AM

Enter

Press 2nd..

Press 1st...

09/01/02 12:00 AM

Type

CALLING & ANSWERING

PLACING A CALL

Dial a Number that You Type

CALLING & ANSWERING • 11

You have three options with the Dial button:

• Type the number of the person you are calling.

• Use a number that is stored in the Directory.

• Redial the last number that was dialed.

CHAPTER

How do I use the Emergency button?

See Chapter 4, “Advanced Calling,” to learn how to use the

button.

Program this button now so that you will be ready in an emergency (see “Programming the Emergency Number” on page 22).

Emergency

1. Make sure the Superprint Pro80

is on. The Power light should be lit.

2. Press the button. TYPE NAME OR NUMBER is

displayed.

Dial

3. Type the number you are calling. Use the key to correct mistakes.

4. Press to dial the number. DIALING... is displayed followed by the telephone number.

Enter

Back Space

5. When the other TTY starts ringing, the Signal light flashes slowly and LINE IS RINGING is displayed.

If the other TTY is busy, LINE IS BUSY is displayed. Try again later to place the call or see “Automatically Redial a Busy Number” on page 14.

... LINE IS RINGING ...

TYPE NAME OR NUMBER> _

Dial

Type...

DIALING...5551234

Enter

...Then press

12 • CALLING & ANSWERING

Dial a Number that is Saved in the Directory

You must save numbers in the Directory before you can use this function. To save numbers in the Directory, see Chapter 6.

What are “GA” and “SK?”

There are some abbreviations and shortcuts that are very common in TTY conversations. These are two of them. “GA” is used for “Go Ahead,” when a person is done typing and “SK” is used for “Stop Keying” when a person is ready to end a conversation. For a more complete list of abbreviations, please see the back cover of this manual.

6. When the other person answers

the call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

7. When your conversation is over,

press . The screen is blank.

You can also hold down the

key and press the button. This will hang up the call without turning off the Superprint Pro80.

EscCtrl

On/Off

1. Make sure the Superprint Pro80

is on. The Power light should be lit.

2. Press the button. TYPE NAME OR NUMBER is

displayed.

Dial

3. Begin typing the first few letters

of the name for the number you want. When you have typed enough letters, the name is displayed.

If you don’t remember what name is used for the number, you can use the keys to look through the names in the Directory.

4. Press to dial the number. DIALING... is displayed followed by the telephone number.

Enter

How does the Superprint Pro80 look up a number in the Directory?

The Superprint Pro80 begins scanning the Directory as soon as you type the first letter of the person’s name you are calling. If a possible match is found, the full name is displayed. To narrow the search and locate the EXACT match, you may need to type a few more letters.

MAY I HELP YOU Q GA HI JIM HERE

Type

On/Off

TYPE NAME OR NUMBER> _

Dial

ULTRATEC, INC.> <608> 238-5400

DIALING...5551234

Enter

CALLING & ANSWERING • 13

5. When the other TTY starts ringing, the Signal light flashes slowly

and LINE IS RINGING is displayed. If the other TTY is busy LINE IS BUSY is displayed. Try again

later to place the call or see “Automatically Redial a Busy Number” on page 14.

6. When the other person answers the call, his or her Greeting is

displayed on your TTY. Type a reply to continue your conversation.

7. When your conversation is over, press . The screen is blank.

You can also hold down the key and press the button. This will hang up the call without turning off the Superprint Pro80.

Redial the Last Number

EscCtrl

On/Off

1. Make sure the Superprint Pro80

is on. The Power light should be lit.

2. Press the button. TYPE NAME OR NUMBER is

displayed.

Dial

3. Press to dial the number.

REDIALING... is displayed followed by the telephone number.

Enter

4. When the other TTY starts ringing, the Signal light flashes slowly and LINE IS RINGING is displayed.

If the other TTY is busy, LINE IS BUSY is displayed. Try again later to place the call or see “Automatically Redial a Busy Number” on page 14.

5. When the other person answers the call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

6. When your conversation is over, press . The screen is blank. You can also hold down the key and press the button.

This will hang up the call without turning off the Superprint Pro80.

EscCtrl

On/Off

TYPE NAME OR NUMBER> _

Dial

REDIALING...5551234

Enter

14 • CALLING & ANSWERING

Automatically Redial a Busy Number

When you place a call and reach a telephone that is “busy,” the Superprint Pro80 lets you automatically redial the number. The Auto Redial function dials the number up to 15 times and notifies you when the other phone rings by flashing the Ring Flasher.

1. The number you have dialed is

“busy.”

** LINE IS BUSY **

2. Press . The message,

AUTOMATICALLY REDIAL <YES> is displayed.

Enter

3. Press . ** AUTO REDIAL ON ** is displayed briefly. Then, AUTO REDIAL 00 is displayed.

Every minute, the Superprint Pro80 redials the number. If the other TTY starts to ring, the Ring Flasher flashes.

If the other TTY is still busy after 15 tries, Auto Redial quits. You can also press at any time to stop.

Esc

Enter

4. When the Ring Flasher starts flashing, watch the display. When the other person answers the call by typing a greeting, you can type a response and continue the conversation.

AUTOMATICALLY REDIAL <YES>

Enter

** AUTO REDIAL ON **

Enter

Press 2nd.

Press 1st...

... LINE IS RINGING ...

CALLING & ANSWERING • 15

Call Progress

Signal light The Display This is the is... shows this... call progress...

Steadily on (blank) Dial tone

(phone line working)

Flashing slowly LINE IS RINGING Telephone/TTY

ringing

Flashing quickly LINE IS BUSY Telephone/TTY busy (regular pattern)

Flickering (blank) Person picking up (irregular pattern) handset or speaking.

Special Dialing Requirements

I need an “outside line.”

You may need to type a “9” or other number to reach an outside line if you are calling from an office building (see “Dialing Prefix” on page 45). The exact method of dialing will depend on the telephone system, but will be the same as any other telephone used on that system.

I need to “pause” while dialing.

Type a comma ( , ) to pause for two seconds while dialing. For example (9, 222 5555). This might be used when dialing an outside line with some office telephone systems.

I need to call long distance.

When dialing, type a “1,” the area code and the number before pressing

I need to dial special symbols.

In order to dial the pound sign ( # ) or the asterisk symbol ( * ), you must be using tone dialing (see “Dial Using” on page 45). These might be used with automated touchtone answering systems or with office telephone systems. Be sure to hold down the key while pressing the number key with the desired symbol.

I need to dial a “hook flash.”

Press the button then type an exclamation point ( ! ). This might be used for transferring a call. If more numbers are required after the hook flash, these should be typed while you are still in Dial mode, before pressing .

Enter

Dial

Shift

Enter

How can I tell what is happening with the call?

The Superprint Pro80 shows you the “call progress” using a combination of the Display and the Signal light.

Most calls require two rings before the Superprint Pro80 displays call progress.

16 • CALLING & ANSWERING

ANSWERING A CALL

1. The Ring Flasher flashes slowly

and the display says LINE IS RINGING when the Superprint

Pro80 receives a call.

2. Type a greeting and wait for a reply.

3. When your conversation is over, press . The screen is blank.

You can also hold down the

key and press the button. This will hang up the call without turning off the Superprint Pro80.

EscCtrl

On/Off

CONVERSATION ETIQUETTE

Below are some procedures, shortcuts and abbreviations that are commonly used in TTY conversations.

GA “go ahead.”

When you are done typing, type “GA” (or press ) to let the other person know you are done and that they can start typing.

GA OR SK “go ahead or stop keying”

When you are ready to end the conversation, “GA OR SK” lets the other person know you are finished but that they can add any last words before ending the conversation.

SKSK “stop keying, stop keying.”

Type “SKSK” (or press twice) and wait for the other person to type “SK” before hanging up.

CD “could” PLS “please” CUL “see you later” Q “?” (question mark) CUZ “because” R “are” HD “hold” SHD “should” MTG “meeting” THX “thanks” NBR “number” TMW “tomorrow” OIC “oh, I see” U “you” CA

“communication assistant” UR “your”

HELLO THIS IS JOHN MAY I HELP YO

Type

On/Off

CALLING & ANSWERING • 17

CONVERSATION MEMORY

About Conversations

Everything typed during a call is automatically saved in memory. These are called conversations. A conversation includes the date and time stamp and everything sent and received during a call.

Reviewing Conversations

1. Turn on the Superprint Pro80, the Power light should be lit.

2. Press . The previous conversations are scrolled backwards across

the display. You can tell when you have reached the beginning of a conversation because you will see five dashes ( - - - - - ) followed by the date and time that the conversation started.

3. To scroll forward, press . To scroll faster, press and hold the

key while scrolling. Then, let go of the key.

4. Press to print the conversation you are currently reviewing.

5. Press the button when you are finished reviewing

Conversations.

Clearing Conversation Memory

To clear all conversations:

1. Turn on the Superprint Pro80, the Power light should be lit.

2. Press . CLEAR <CONVERSATION> is displayed.

3. Press . CLEAR CONVERSATION <NO> is displayed.

4. Press the to change the option to <YES>. Then,

press . ** CONVERSATION CLEARED ** is displayed.

Printing Conversations

If you have the printer on, all conversations are printed as they occur. To print one conversation that is currently in memory, review it at a time

when you are not currently having a TTY conversation. Press to scroll backward through the conversations that are in memory. Press to print the conversation that is currently being reviewed on the display. The printout begins back at the date and time and continues until the beginning of the next conversation.

To print all conversations that are currently in memory, hold down the

key and press . The last five items in this menu allow you to

print “blocks” of memory (see “The Printer Button” on page 46).

PrinterProgram

Printer

Enter

Spacebar

Enter

Clear

Esc

Printer

Shift

How long is a Conversation stored?

The Superprint Pro80 stores up to 11,264 characters (letters, spaces, punctuation etc.). This memory space is also used for Auto-Answer messages. When all of this space is filled, the oldest Conversations are deleted to make room for new ones.

18 • CALLING & ANSWERING

INTERRUPTING

Interrupting During a Conversation

1. Look for the Turbo Code dot on the display to verify that the TTYs

have connected using Turbo Code. This dot looks like a period and is found on the left side of the display.

2. While the other person is

typing, press the key. The Superprint Pro80 displays INTERRUPT REQUESTED. The other TTY displays INTERRUPT and flashes the Ring Flasher (this function may vary on other TTYs).

3. The other person may stop typing and allow you to go ahead or may

choose to ignore your interruption.

Responding to an “INTERRUPT” Message

If INTERRUPT is displayed and the Ring Flasher flashes, the other person wants to interrupt you. Come to a good stopping point and type “GA” to allow the other person to type. You may also choose to ignore the interruption.

Turning off Interrupt

Turning off Interrupt prevents the person you are calling from interrupting you. You can still use the key to interrupt the other person.

1. Press the button. CODE <AUTOMATIC> is displayed.

2. Press until INTERRUPT <ON> is displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting. ** INTERRUPTS ARE OFF ** is

displayed.

Enter

Spacebar

Options

Interrupt

The Interrupt Function is made possible by Turbo Code

This function lets you stop the other person while they are typing. This way, you can inject a thought or make a comment, just as you can in a face-to-face conversation.

To use this function, both you and the person you are calling need TTYs with Turbo Code. For more information on Turbo Code, see Chapter 11.

Interrupt

Press

INTERRUPT REQUESTED

ADVANCED CALLING

GREETING

Using the Greeting to Answer a Call

ADVANCED CALLING • 19

Personalize your Greeting

Your TTY has a preprogrammed message that is sent when you press

that says

“HELLO GA.” You can edit this mes-

sage to include your name or anything else you want by holding down the key and pressing the

button.

Greeting

Program

Greeting

CHAPTER

1. When you receive a call the Ring

Flasher flashes slowly and the display says LINE IS RINGING.

2. Press . HELLO GA is sent

as your Greeting. The time and date is also displayed at the beginning of every conversation.

Greeting

Editing the Greeting Message

1. Turn on the Superprint Pro80.

2. Hold down the key and

press . GREETING> HELLO GA is displayed.

3. Press to delete the

preprogrammed message.

4. Type your Greeting.

5. Press to save the Greeting

and exit the menu. ** MEMO SAVED ** is displayed.

Enter

Clear

Greeting

Program

HELLO GA

GREETING> HELLO GA

Press

Greeting

Program

Hold down

20 • ADVANCED CALLING

THE VOICE ANNOUNCER

1. Turn on the Superprint Pro80.

2. Press . TYPE NAME OR NUMBER is displayed.

3. Type or select the number you wish to dial and press .

DIALING... followed by the number is displayed.

4. When the other person’s telephone starts ringing, the Superprint

Pro80 Signal light flashes slowly and LINE IS RINGING is displayed.

5. Hold down the key

and press the key. A voice recording that says, “TTY CALL, PLEASE USE TEXT TELEPHONE” is played and repeats continuously. This message is also displayed on your TTY.

If the person you are calling answers with a telephone, he or she will hear this message.

6. Watch the display. When the other person has answered by TTY, the

conversation can proceed and the announcer will stop.

THE RELAY VOICE ANNOUNCER

Answering a Call with the Relay Voice Announcer

1. When you receive a call the Ring Flasher flashes slowly.

2. Type a greeting or press .

3. Watch the Signal light. If the person who is calling is using a

telephone and is speaking into the handset, the Signal light blinks erratically.

4. Press . A voice

recording that says, “PLEASE USE TEXT TELEPHONE OR DIAL RELAY” is played and repeats continuously. This message is also displayed on your TTY.

If you have programmed the relay service’s phone number, this will be spoken as part of the message.

5. Let the message play a few times then press to hang up. This

allows the person to call back using a TTY or a relay service.

On/Off

Relay Voice

Greeting

Announcer

Ctrl

Enter

Dial

Help people recognize a TTY call.

The Voice Announcer is helpful when you are calling someone who has both a telephone and a TTY. If the person answers using the telephone, this message says that you are calling from a TTY and asks him or her to please use a TTY.

Another way to announce a TTY call is with the Auto ID feature (see “Auto ID” on page 44).

Tell voice callers to call you through Relay.

The Relay Voice Announcer is helpful when someone calls you by voice. The Relay Voice Announcer is a message recorded in a woman’s voice that let’s the caller know that you use a TTY.

You can also enter the phone number of your local relay service and the voice will read this as part of the message.

…

Ctrl

Hold down...

TTY CALL, PLEASE USE TEXT TELEPH

ANNOUNCER

...and press

PLEASE USE TEXT TELEPHONE OR DI

Relay Voice

Hold down

ADVANCED CALLING • 21

Programming the Relay Voice Announcer Phone Number

1. Turn on the Superprint Pro80, the Power light should be lit.

2. Hold down the key and press . VOICE NUMBER

is displayed.

3. Type the number that a hearing person can call to reach your local

TRS.

4. Press . ** RELAY VOICE NUMBER SAVED ** is

displayed.

SEND MEMO

1. At any point during a

conversation when it is your turn to type, press

. SEND MEMO is

displayed (see Chapter 5 for more information on Memos).

2. Begin typing the first few letters of the name of the Memo you want

to send. When you have typed enough letters, the whole Memo name is displayed.

If you don’t remember what name is used for the Memo, you can use the keys to look through the list of Memos.

3. Press when the name of the desired Memo is displayed.

The Memo is sent and displayed the same way it would be if you were typing the message during the conversation.

4. Continue the conversation.

EMERGENCY DIAL

Calling an Emergency Number

1. Make sure the Superprint Pro80 is on. The Power light should

be lit.

2. Press the button. ** DIALING EMERGENCY NUMBER ** is displayed briefly. After a short pause, DIALING...911 is

displayed.

3. When the other TTY starts ringing, the Superprint Pro80 Signal light flashes slowly and LINE IS RINGING is displayed.

4. When the other person answers the call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

Emergency

Enter

Send Memo

Enter

Relay VoiceProgram

What is a Memo?

A Memo is a short message that you save in the Superprint Pro80 memory and later send to someone during a conversation.

For information on saving and editing Memos, see Chapter 5.

You may choose what number is saved for the Emergency button.

You may choose to save an emergency telephone number for the

button. However, this button is provided only as a convenience. Ultratec assumes no responsibility for customer reliance upon this memory feature.

This button is preprogrammed with “911.”

Emergency

SEND MEMO> PIZZA

Send Memo

22 • ADVANCED CALLING

Programming the Emergency Number

1. Turn on the Superprint Pro80, the Power light should be lit.

2. Hold down the key and press . EMERGENCY

NUMBER is displayed.

3. Press to clear the preprogrammed number.

4. Type the number you wish to call in an emergency such as the local

police or fire department.

5. Press . ** EMERGENCY NUMBER SAVED ** is displayed.

RELAY DIAL WITH E-TURBO

This section is for people whose Telecommunications Relay Service (TRS) supports E-Turbo technology. Please refer to the next section, “Relay Dial (without E-Turbo),” if E-Turbo is not available in your area.

Turning E-Turbo On

1. Press .

2. Press until E-TURBO is displayed.

3. Press the to select <ON>.

4. Press . **E-TURBO ON** is displayed briefly.

5. Press to exit the Options menu.

Programming the E-Turbo Relay Phone Number

1. Check with your TRS for the best number to use for E-Turbo calls.

2. Turn on the Superprint Pro80.

3. Hold down the key and

press . RELAY NUMBER is displayed.

4. Type the access number of your

TRS. There is space for up to 22 characters. Use the key to correct mistakes.

5. Press . ** RELAY NUMBER SAVED ** is

displayed briefly. Then, USER PREF is displayed.

6. Type the letter(s) of the relevant setting from the following chart.

Enter

Back Space

Relay

Program

Esc

Enter

Spacebar

Options

Enter

Clear

EmergencyProgram

E-Turbo calls are more streamlined.

If your relay service is E-Turbo compatible, you can take advantage of the most streamlined way to call through relay. With E-Turbo, many of the details of a relay call are automatically handled for you:

1. You dial the phone number of the person you are calling. Your Superprint Pro80 automatically connects to your TRS.

2. There is no need to interact with the Communications Assistant (CA).

3. Your preferences are automatically sent to the TRS, such as your preference for a male or female CA or which long distance carrier to use.

RELAY NUMBER>

Relay

Press

Program

Hold down

ADVANCED CALLING • 23

Available User Preference Settings: D Do not dial thru Z Do not type recordings verbatim

V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Relay X Do not explain Relay C Request calling card E English language G German language R French language S Spanish language 2 2-line VCO

For example: If VCO will be used when placing calls through

Relay, type the letter, “V” in this menu. Then, the TRS will recognize calls as being VCO calls.

5. Press to move to the next menu option. CARRIER is

displayed.

6. If you do not wish to specify a long distance provider, press .

USER ID is displayed. If you wish to specify a long distance provider, you may fill in the

carrier-of-choice option. To do this, contact your TRS for the code for your preferred long distance provider. Type this code and press

. USER ID is displayed.

You may also select a carrier of choice on a call-by-call basis by using a 10-10-XXX number. Simply type the desired 10-10-XXX prefix before the number of the person you are trying to call. This overrides any preset carrier-of-choice setting.

7. Do NOT make any changes to the USER ID setting unless told to

do so by your TRS. Press the button to exit this menu.

Placing a Call Using Relay Dial with E-Turbo

1. Make sure the Superprint Pro80 is on. The Power light should be lit.

2. Press the button. TYPE NAME OR NUMBER is displayed.

3. Type the number of the person you wish to call and press .

4. DIALING RELAY... is displayed followed by the number of the TRS

that you have programmed for this button. The call is automatically placed through the TRS. You may see some

messages such as the CA’s greeting or the status of your call being dialed.

5. When the person you are calling answers the phone, continue your

conversation as you would with any relay call.

Enter

Relay

Esc

Enter

24 • ADVANCED CALLING

Placing a Call Using Relay Dial

1. Make sure the Superprint Pro80 is on. The Power light should be lit.

2. Press the button. DIALING... is displayed followed by the

number of the TRS that you have programmed for this button.

3. When the Relay service TTY starts ringing, the Superprint Pro80 Signal light flashes slowly and LINE IS RINGING is displayed.

4. When the Communications Assistant (CA) answers the call, his or her greeting is displayed on your TTY. Type instructions for the CA such as the number and the name of the person you wish to call. The CA will dial the number of the person you are calling and type information such as whether the phone is ringing or busy.

5. When the person answers the phone, the CA will introduce the call and begin typing everything that the other person says.

6. When the other person says GA, begin typing what you want to say. The CA will read what you type to the person you are calling.

7. Continue your conversation.

Relay

4. Press . ** RELAY NUMBER SAVED ** is

displayed.

Enter

1. Turn on the Superprint Pro80.

2. Hold down the key and

press . RELAY NUMBER is displayed.

Relay

Program

3. Type the telephone number for your local Telecommunications Relay Service (TRS).

You may use punctuation such as dashes. There is space for up to 20 characters. Use the key to correct mistakes.

Back Space

RELAY DIAL (without E-Turbo)

Programming the Relay Phone Number

Place a Relay call with one button.

When you program the

button, you save time whenever you place a relay call. With one touch, you can automatically dial the phone number of your relay service.

Relay

RELAY NUMBER>

Relay

Press

Program

Hold down

RELAY NUMBER> 1 <800> 555-1234

Type

** RELAY NUMBER SAVED **

Enter

Press

ADVANCED CALLING • 25

3-WAY CALLING

If your telephone service includes conference calling capabilities, the Superprint Pro80 allows you to carry on a conversation with two other people.

1. Call the first person you wish to talk to.

2. When the first person answers the call, ask him or her to hold.

3. Hold down the and keys then press . HOOK FLASH

is displayed briefly. Then, TYPE NAME OR NUMBER is

displayed.

4. Type the phone number of the second person and press .

5. When the second person answers the call, ask him or her to hold

while you reconnect the first person.

6. Hold down the and keys then press . You now have a

3-way conversation.

7. Take turns as you would during a two-person conversation.

WAIT FOR RESPONSE

1. When someone asks you to hold during a conversation, hold down

the key and the key then press . WAITING is

displayed.

2. The Ring Flasher flashes when the other person starts typing again.

Continue your conversation.

TRANSFERRING CALLS

Use the following steps as a guide for transferring calls. Telephone systems can vary, so you may need to contact your system administrator for additional instructions.

1. If you are talking to someone on the Superprint Pro80 and you need

to transfer the call press to go into Dialing mode. TYPE

NAME OR NUMBER is displayed.

2. Type an exclamation point ( + ) followed by the number of

the new extension to which you are transferring the call.

For example: ! 3333

3. Press to dial the number.

4. When the second person answers the call, inform him or her that you

are transferring a call and ask him or her to hold while you transfer

the call.

5. Press to hangup your Superprint Pro80 and complete the

transfer.

You can also hold down the key and press the button.

This will hang up the call without turning off the Superprint Pro80.

EscCtrl

On/Off

Enter

Shift

Dial

WShiftCtrl

FShiftCtrl

Enter

FShiftCtrl

Use Baudot code for 3-way calling.

Whenever you use 3way calling, be sure that all three TTYs are using Baudot code (see “Code” on page 43). To change to Baudot, hold down the and

keys then press

Shift

Ctrl

Most systems require a “hook flash” to transfer calls.

Office telephone systems vary widely but most will require the hook flash. To dial a hook flash on the Superprint Pro80, dial an exclamation point ( ! ).

What is Wait for Response?

This function frees you from having to stare at the display when the person on the other end of the line asks you to hold. If someone asks you to hold during a conversation, turn on Wait for Response. Now, the Ring Flasher will flash when the other person starts typing again.

26 • ADVANCED CALLING

USING MEMOS

SAVING A NEW MEMO

1. Turn on the Superprint Pro80.

2. Hold down the key and press .

EDIT MEMO is displayed.

3. Type a name for your new Memo (8 characters maximum).

The name cannot be the same as any other Memo name already

stored.

4. Press . The name of the new Memo is displayed.

5. Type the message you want to save for this Memo.

You can use the keys to move around in the message and the

key to delete parts of the message.

6. Press . ** MEMO SAVED ** is displayed.

USING MEMOS

1. At any point during a conversation when it is your turn to type,

press . SEND MEMO is displayed.

2. Begin typing the first few letters of the name of the Memo you want

to send. When you have typed enough letters, the whole name is

displayed.

If you don’t remember what name is used for the Memo, you can use

the keys to look through the list of Memos.

3. Press when the name of the desired Memo is displayed.

The Memo is sent and displayed the same way it would be if you

were typing the message during the conversation.

4. Continue the conversation.

Enter

Send Memo

Enter

Back Space

Enter

Send MemoProgram

USING MEMOS • 27

What is a Memo?

A Memo is a short message that you save in the Superprint Pro80 memory and later send to someone during a conversation.

This can save time typing durig a call because you save Memos ahead of time. Some examples of Memos might be a list of your favorite toppings for ordering pizza or a message you need to send to several different people.

CHAPTER

28 • USING MEMOS

EDITING A MEMO

1. Hold down the key and press .

EDIT MEMO is displayed.

2. Begin typing the first few letters of the name of the Memo you wish

to edit. When you have typed enough letters, the whole name is displayed.

If you don’t remember what name is used for the Memo, you can use the keys to look through the list of Memos.

3. Press . The name of the Memo is displayed followed by the

message.

4. Edit the message as needed.

You can use the keys to move around in the message, the

key to delete parts of the message or the button to

delete the entire message.

5. Press . ** MEMO SAVED ** is displayed.

PRINTING A MEMO

1. Hold down the key and press .

EDIT MEMO is displayed.

2. Press to look through the list of Memos.

3. When the desired Memo is displayed, press . The Memo is

printed.

4. Press to leave the Memo menu.

CLEARING A MEMO

1. Hold down the key and press .

EDIT MEMO is displayed.

2. Press the keys to look through the list of Memos.

3. Press . CLEAR MEMO <YES> is displayed.

4. Press . ** MEMO CLEARED ** is displayed.

5. Press to leave the Memo menu.

Esc

Enter

Clear

Send MemoProgram

Esc

Printer

Send MemoProgram

Enter

ClearBack Space

Enter

Send MemoProgram

You can print all of the Memos at once.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page

46).

Printer

Program

USING THE DIRECTORY

SAVING A NEW TELEPHONE NUMBER

1. Hold down the key and press .

TYPE NAME, OR UP/DOWN TO SEARCH is displayed.

2. Type a new name and press . PHONE NUMBER is displayed

with a blinking cursor where you can begin to type the number.

A name can be up to 16 characters long including letters, spaces and

numbers.

3. Type the number. There is room for up to 20 characters.

You can insert dashes, parentheses or spaces, but they are not

required.

You can also use the corresponding letters from a standard telephone

keypad. For example, some company publishes its phone number as:

1 (800) 555-HEAR

When dialed on a telephone, the number turns out to be:

1 (800) 555-4327

You can type the number either way on the Superprint Pro80.

You can use the following keys while typing or editing numbers:

● The and keys to move through the number without

deleting.

● The key to erase characters.

● The button to erase the entire number.

4. Press . ** DIRECTORY ENTRY SAVED ** is displayed.

5. Press to exit the Directory.

Esc

Enter

Clear

Back Space

Enter

DirectoryProgram

USING THE DIRECTORY • 29

How many telephone numbers can I store in the Directory?

The Superprint Pro80 will store 99 numbers. When saving numbers remember that each entry must be given a unique name.

CHAPTER

30 • USING THE DIRECTORY

EDITING A NUMBER

1. Hold down the key and press .

TYPE NAME, OR UP/DOWN TO SEARCH is displayed.

2. Type the name for the number you want to edit. If you do not

remember what name is used for the number, you can use the keys to look through the list of numbers in the Directory.

3. Press . The number is displayed.

4. Use the following keys while editing numbers:

The and keys to move through the number without deleting. The key to erase characters.

5. Press to save the number or press to exit this menu.

PRINTING A DIRECTORY ENTRY

1. Press . TYPE NAME OR NUMBER is displayed.

2. Press to scroll through the list of numbers in the Directory.

3. When the desired entry is displayed, press . The name and

number are printed.

CLEARING A DIRECTORY ENTRY

1. Hold down and press . TYPE NAME, OR

UP/DOWN TO SEARCH is displayed.

2. Type the name for the number you want to clear. If you do not

remember what name is used for the number, you can use the keys to look through the list of numbers in the Directory.

3. Press the button. CLEAR JOHN SMITH <YES> is

displayed.

4. Press . ** CLEARED ** is displayed.

5. Press to exit the menu without making any changes.

CLEARING THE DIALING DIRECTORY

1. Press the button. CLEAR <CONVERSATION> is displayed.

2. Press the key until CLEAR <DIRECTORY> is displayed.

3. Press . CLEAR DIRECTORY <NO> is displayed.

4. Press the to change the option to <YES>.

5. Press . ** DIRECTORY CLEARED ** is displayed.

Enter

Spacebar

Enter

Clear

Esc

Enter

Clear

DirectoryProgram

Printer

Dial

EscEnter

Back Space

Enter

DirectoryProgram

You can print all of the Directory at once.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page

46).

Greeting

Program

Important! Are you sure you want to clear the Directory?

Clearing the Directory will permanently delete ALL the telephone numbers that you have saved into the Directory. To be safe, print out the entire Directory first (see “The Printer Button” on page

46).

USING AUTO-ANSWER

HOW AUTO-ANSWER WORKS

You can turn on Auto-Answer when you are going to be away from your Superprint Pro80 and unable to answer calls. It will answer the call and record text messages for you. When the Superprint Pro80 answers calls, it sends both the Relay Voice Announcer message and the Auto-Answer memo.

The Relay Voice Announcer is a recording of a woman’s voice that says, “Please use text telephone or dial relay.” If you programmed in the Relay number, it also reads the telephone number for the local relay service. For more information, see “The Relay Voice Announcer” on page 20.

Auto-Answer sends a message that reads, “YOU HAVE REACHED AN ANSWERING MACHINE, PLEASE LEAVE A MESSAGE, GA.” To change what is sent, see “Editing the Outgoing Message” on page 32.

After the outgoing message has been sent, the caller can type a message for you to read. The Superprint Pro80 saves the message in memory, prints the message and adds 1 to the number of calls which is displayed. The Superprint Pro80 hangs up when nothing has been received for 45 seconds.

AUTO-ANSWER MEMORY

The Superprint Pro80 will store approximately 100 short messages. The exact number of messages depends on the amount of space available in shared memory. If the memory does get full, “MESSAGE MEMORY FULL” is added to the last entry and the Superprint Pro80 stops saving messages. However, it continues to answer calls as long as the printer is on. The total number of calls is still counted and all messages are printed. If the printer is off and the memory is full, then the Superprint Pro80 stops answering calls.

USING AUTO-ANSWER • 31

Auto-Answer does not record voice messages.

If a someone calls you by voice and reaches your Superprint Pro80 while Auto-Answer is on, he or she will hear the Relay Voice Announcer message. This message explains that the caller should either use a TTY or call using a relay service.

CHAPTER

32 • USING AUTO-ANSWER

TURNING AUTO-ANSWER ON

1. Press .

If a new message has been saved that has not been reviewed, AA ON 1 NEW MSG is displayed. If there aren’t any new messages, AA ON 0 NEW MSGS is displayed.

2. Leave the Superprint Pro80 on to answer calls while you are away.

3. If the Superprint Pro80 receives a call while you are away from home,

AA ON 1 NEW MSG will be displayed when you return.

TURNING AUTO-ANSWER OFF

Press . **AUTO ANSWER OFF** is briefly displayed. You can also press to turn off the Superprint Pro80.

REVIEWING MESSAGES

1. When Auto-Answer is on, the AA ON message is displayed.

If a new message has been left for you that has not been reviewed, AA ON 1 NEW MSG is displayed. If there aren’t any new messages, AA ON 0 NEW MSGS is displayed.

2. Press to begin reviewing your messages.

The display will tell you how many messages are saved and how much memory is remaining. Then, each Auto-Answer message scrolls across the display. Each message begins with five dashes ( - - - - - ) and the date and time that it was received.

3. To pause at any time while reviewing messages, press the

. Press the again to continue reviewing the messages.

4. To stop reading messages, press . CLEAR MESSAGES <NO> is displayed. Go to step 7.

When finished, the Superprint Pro80 displays, <END OF MESSAGES>.

6. Press . CLEAR MESSAGES <NO> is displayed.

7. To clear messages, press to change the setting to <YES> and

press . ** MESSAGES CLEARED ** is displayed.

EDITING THE OUTGOING MESSAGE

1. Hold down the key and press . AUTO

ANSWER RINGS <2> is displayed.

2. Press until CHANGE AA GREETING <NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. ANSWER> YOU HAVE REACHED AN ANS is displayed.

4. Edit the message as needed. You can use the keys to move around in the message, the

key to delete parts of the message and the button to

delete the whole message and start over.

5. Press to save this message and exit this menu. ** MEMO SAVED ** is displayed.

Enter

ClearBack Space

Enter

Spacebar

Auto-AnswerProgram

Enter

Spacebar

Esc

SpacebarSpacebar

On/Off

Auto-Answer

Can I answer a call even if AutoAnswer has already answered?

Yes. If someone is calling you, interrupt the Auto-Answer function by pressing . Then, begin typing to answer the call.

Esc

Why does my display look different?

If you have Caller ID on in addition to AutoAnswer, you will see more information on your display. The display might look like this: AA ON 1 NEW CALL 0 NEW MSGS. For more information on Caller ID, please see Chapter 8.

Can I print all of the Auto-Answer Messages at once?

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page

46).

Printer

Program

USING AUTO-ANSWER • 33

SETTING THE NUMBER OF RINGS

1. Hold down the key and press . AUTO

ANSWER RINGS <2> is displayed.

2. Type the number of desired rings or “T” for Toll Saver. You can also

press the . The number of rings (<2> through <9>) or <TS> is displayed.

3. Press to save this setting. ** AUTO ANSWER RINGS SAVED ** is displayed.

TURNING OFF THE AUTO-ANSWER RELAY VOICE ANNOUNCER

1. Hold down the key and press . AUTO

ANSWER RINGS <2> is displayed.

2. Press until AUTO ANSWER VOICE < ON> is displayed.

3. Press the to change the option to <OFF>. Then, press

. ** AUTO ANSWER VOICE OFF ** is displayed.

THE REMOTE MESSAGE RETRIEVAL OPTION

Saving a Password

1. Hold down the key and press . AUTO ANSWER RINGS <2> is displayed.

2. Press until CHANGE AA PASSWORD < NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. TYPE AA PASSWORD is displayed.

4. Type your password. Your password can be up to 8 characters long and can include letters and numbers only. There is room for only one password.

5. Press to save this setting. ** AA PASSWORD SAVED ** is displayed.

Reading Auto-Answer Messages Remotely

1. Before you leave, press to turn Auto-Answer on and make sure you have saved a password.

2. Call your Superprint Pro80 from a different TTY.

3. Wait for the Superprint Pro80 to answer the call and send the Auto-

Answer message.

4. Type a slash followed by your password like this:

/MYPASS

5. Press . The Superprint Pro80 sends all of the Auto-Answer information. When all of the messages have been sent, <END OF

MESSAGES> is briefly displayed followed by CLEAR MESSAGES Y/N.

6. Press to clear messages. MESSAGES CLEARED is displayed

Enter

Auto-Answer

Enter

Spacebar

Auto-AnswerProgram

Enter

Spacebar

Auto-AnswerProgram

Enter

Spacebar

Auto-AnswerProgram

What does Toll Saver do?

Toll Saver saves you the cost of a call when checking your AutoAnswer messages remotely. You can tell if you have any new messages because AutoAnswer picks up the call after two rings. If you do not have new messages, Auto-Answer waits for five rings. So, you can hang up after three rings without being charged for the call.

Can I check messages when I am away from home?

Yes, remote message retrieval allows you to use another TTY when you are away from your Superprint Pro80 to check your AutoAnswer messages.

In order to use this function you must first save a password in your Superprint Pro80. You will be able to read your messages from another TTY location only if a password has been saved.

34 • USING AUTO-ANSWER

and the Superprint Pro80 hangs up. Press to skip clearing messages. REPLAY MESSAGES Y/N? is

displayed.

7. Press to replay messages. Go to step 5.

Press to skip replaying messages. PLEASE HANG UP is displayed and the Superprint Pro80 hangs up.

HERE IS A SAMPLE:

John calls from another TTY and waits for his Auto-Answer message to finish

He types his password.

When John typed his password, it counted as another message.

He decides not to clear his messages.

He ends the call by deciding not to read his messages again.

USING CALLER ID

ABOUT CALLER ID

If you have subscribed to Caller ID service from your telephone company, you can view the information right on the Superprint Pro80 display. No additional hardware is required!

When you subscribe to Caller ID service, information about the people who call you is displayed while the Superprint Pro80 ring flasher flashes, before you answer a call. Then, this information is saved along with the date and time of the call so you can review it later. Up to 99 Caller ID entries are saved. When more calls are received, the oldest entries are erased to make room for the new ones.

Caller ID information includes the phone number of the caller. Phone companies offer different options for Caller ID. Some Caller ID services provide the caller’s name. The Superprint Pro80 is compatible with both options. Because different Caller ID services are available, check with your telephone company if you have questions about what is included with your service.

TURNING ON CALLER ID

Once you have subscribed to Caller ID service, turn on Caller ID to begin displaying and saving Caller ID information.

USING CALLER ID • 35

Caller ID is available from your telephone company.

The Superprint Pro80 allows you to view Caller ID information only if you subscribe to the service through your telephone company.

CHAPTER

Why does my display look different?

If you have AutoAnswer on in addition to Caller ID, you will see more information on your display. The display might look like this:

AA ON 1 NEW

CALL 0 NEW MSGS

. For more information on Auto-Answer, please see Chapter 7.

1. Hold down the key and

press the button. CALLER ID <OFF> is displayed.

2. Press the to change the

option to <ON>. Then, press

. ** CALLER ID IS

ON ** is displayed.

Enter

Spacebar

Caller ID

Program

CALLER ID <OFF>

Caller ID

Press

Program

Hold down

36 • USING CALLER ID

VIEWING CALLER ID INFORMATION

When Receiving Calls

Press the Caller ID button when AutoAnswer is also on.

If you have AutoAnswer on in addition to Caller ID, you will need to press before reviewing Caller ID entries.

For more information on Auto-Answer, please see Chapter 7.

Caller ID

1. The Ring Flasher flashes slowly

when the Superprint Pro80 receives a call. LINE IS RINGING is displayed one time.

2. While the line is ringing, the

Caller ID information is displayed. If you choose to answer the call, you may do so.

If your Caller ID service includes both name and number, both are displayed. If your service includes number only, the number is displayed along with the date and time of the call.

3. The Caller ID information is

displayed for eight seconds after the line stops ringing. If you do not pick up the call, 1 NEW CALL is displayed.

Reviewing Caller ID Entries

1. Make sure Caller ID is on. X NEW CALLS should be displayed. You can still review previous Caller ID entries even if 0 NEW CALLS is displayed.

2. Press to begin reviewing Caller ID entries.

The Caller ID information from the most recent call is displayed. Each call is numbered on the left side of the display.

... LINE IS RINGING ...

ULTRATEC INC 2385400

2385400 11/03 9:30AM

1 NEW CALL

1 ULTRATEC INC 2385400

USING CALLER ID • 37

You can print all of the Caller ID entries in memory.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page 46).

Printer

Progra

If your Caller ID service includes both name and number, both are displayed. If your service includes number only, the number is displayed along with the date and time of the call.

3. With name and number service,

you can view the date and time on a second display. Press the

to view the date and

time of the call. Press the

again to view the name

and number.

Spacebar

4. Continue to press to scroll

backwards through the Caller ID entries. To view an entry that is more recent, press .

5. To print a Caller ID entry, press

Printer

6. To clear a Caller ID entry, press

the button. CLEAR 238- 5400 <NO> is displayed.

Clear

7. Press the to change the

option to <YES>. Then, press

. **CLEARED** is

displayed.

Enter

Spacebar

1 2385400 11/03 9:30AM

1 11/03 9:30AM

PRINTING IN PROGRESS ...

Printer

CLEAR 238-5400 <NO>

Clear

** CLEARED **

Enter

Press

2nd. Press 1st...

38 • USING CALLER ID

Caller ID Displays

The Display This is the shows this... meaning...

TTY ON Caller ID is not on. To turn it on,

hold down the key and press the button.

... LINE IS RINGING ... Incoming call. If Caller ID is on,

this is displayed only for the first rings.

CALLER NAME 6085551234 Caller ID display for name and

number service. This is the caller’s name followed by the caller’s phone number. Displayed while line is ringing.

6085551234 11/03 9:30AM Caller ID display for number only

service. This is the caller’s phone number followed by the date and time of the call. Displayed while line is ringing.

NUMBER UNAVAILABLE The telephone company does not

have Caller ID information for this caller.

NUMBER BLOCKED The caller has used Caller ID

blocking when placing this call.

2 NEW CALLS There are two Caller ID entries

that have not been reviewed.

1 ULTRATEC INC 2385400 The number of the call and the

name and number of caller. This the first of two possible displays when reviewing Caller ID entries with both name and number. The second shows the date and time.

1 2385400 11/03 9:30AM The number of the call, the phone

number of the caller, and the date and time the call was received. This display is seen when reviewing Caller ID entries with number only.

Caller ID

Program

USING VOICE CARRY OVER (VCO)

WHAT IS REQUIRED?

You will need:

✔ Superprint Pro80 connected to a telephone (see “Connecting Power &

Phone Line” on page 7).

The person you are calling (or who calls you) will need one of the following:

✔ A telephone if the call is placed through a Telecommunications

Relay Service (TRS).

✔ Other TTY and a telephone both directly connected to the same

phone line.

✔ Other TTY with acoustic cups and a telephone.

USING VOICE CARRY OVER (VCO) • 39

What is VCO?

VCO stands for “Voice Carry Over.” Ultratec developed this technology to allow you to use your own voice during a conversation. You speak using a telephone and read responses using your Superprint Pro80.

VCO calls can be made directly between two TTY users or placed through your Relay service.

CHAPTER

40 • USING VOICE CARRY OVER (VCO)

HOW TO PLACE A VCO CALL

Using the Telecommunications Relay Service (TRS)

If the following is true, use these instructions.

The person I am calling does not have a TTY.

1. Press to dial the TRS number (to program this button, see

“Programming the Relay Phone Number” on page 24).

2. Wait for the Communication Assistant (CA) to answer. Then, type

the message, “VCO PLS GA” on the keyboard.

3. Pick up the telephone handset.

4. When you see the message VCO ON on the Superprint Pro80

display, tell the CA by voice the number you want to call. The CA dials the number of the person you are calling.

5. When the person answers, the CA types the person’s greeting so that

you can read it on your Superprint Pro80.

6. When you see “GA,” you can begin speaking directly into the

telephone handset and read the replies that the CA types.

Calling Directly

If the following is true, use these instructions.

The person I am calling is a hearing person who has a phone/TTY combination.

1. Dial the phone number of the person you are calling on the

Superprint Pro80.

2. Wait for the person to answer and look at your Signal light and

display to determine if he or she is speaking or using a TTY.

3. If the person is speaking, pick up the telephone handset and speak

into it to tell him or her that you would like to use VCO. If the person is typing on a TTY, type on your Superprint Pro80 that

you would like to use VCO.

4. When the other person is ready to use VCO, you can begin your

conversation by speaking into the phone and reading what the other person types on your Superprint Pro80 display.

Relay

USING VOICE CARRY OVER (VCO) • 41

VCO INFORMATION

This section contains answers to frequently asked questions about VCO.

How does the Telecommunications Relay Service (TRS) relay my VCO call?

Every state in the U.S. has a TRS which links TTY users with those who do not have TTYs. With the TRS, VCO calls are made with the help of an operator called a Communications Assistant (CA). You can speak directly to the person you are calling. That person speaks his or her reply which the CA types for you to read on your TTY. This service is available 24 hours, 7 days a week.

By law, all relay calls are kept strictly confidential. You may find your state’s toll-free TRS number in the front of your local telephone book.

Does VCO automatically translate between voice and text?

No. VCO requires the use of a TTY or TRS. During a VCO call through the TRS, the CA types the other person’s spoken words and you can read what is said on your display. During a direct VCO call, the other person types the message on a TTY.

Is there an additional charge for using VCO and TRS?

No. VCO does not cost anything! The TRS service is provided toll-free. Local calls are free. Long distance calls incur the same charges as standard voice conversations of the same duration, distance and time of day. Some TRS providers also offer reduced rates for long distance.

Where can I learn more about VCO?

Contact your state’s TRS and ask them about the specific VCO options available to you, such as 2-line VCO and user profiles. Your state’s TRS number can be found in the front of your local telephone directory.

What is HCO?

Hearing Carry Over (HCO) is similar to VCO, in that it combines voice telephone calling with TTY calling. The difference is that instead of speaking for yourself and reading the reply, HCO lets you hear for yourself and then type the reply.

42 • USING VOICE CARRY OVER (VCO)

PERSONALIZING GENERAL OPTIONS

THE OPTIONS BUTTON

Code

TTYs communicate with each other using a “language” which is called a “code.” The Superprint Pro80 uses three different communication codes: Turbo Code, Baudot and ASCII (optional). Please see Chapter 11, “Using Codes” for more information.

1. Press . CODE < AUTOMATIC> is displayed. This is the

default setting which allows the Superprint Pro80 to automatically determine the best code to use for each call. With this setting, the Superprint Pro80 detects which codes the other TTY uses and selects the most appropriate one.

2. Press the to change the setting to the code you prefer.

3. Press to save this setting or press to exit the Options

menu without making any changes. Depending on the code that you select, other options may become

available. For more information on these settings, see Chapter 11.

Set the Clock

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until SET THE CLOCK <NO > is displayed.

3. Press the to change the option to <YES>. Then, press

. The date and time are displayed with the first number flashing.

4. Type each number, it will automatically advance to the next number.

5. Press when the date and time are correct, or press to

exit the Options menu without making any changes.

EscEnter

EnterSpacebar

Options

EscEnter

Spacebar

Options

PERSONALIZING GENERAL OPTIONS • 43

There are several features programmed by the Options button.

The button lets you customize certain features of the Superprint Pro80 to your preferences. There are several features listed in this menu. Directions for customizing them are given in this chapter.

Option

CHAPTER

44 • PERSONALIZING GENERAL OPTIONS

Turbo Code

For this option, it is recommended that you leave the setting as TURBO CODE < ON>. This allows the Superprint Pro80 to use Turbo Code when

it connects to another TTY that has this capability. Remember that when the Code option is set to CODE <AUTOMATIC>, the Superprint Pro80 will automatically select the best code to use for each call. For more information on Turbo Code, please see Chapter 11.

If you do choose to turn off Turbo Code follow these steps:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press to scroll through the options until TURBO CODE < ON>

is displayed.

3. Press the to change the option to <OFF>.

4. Press to save this setting and move to the next option in the

menu, or press to exit the Options menu without making any changes.

E-Turbo

™

Enhanced Turbo Code (or E-Turbo)

technology enables your TTY and your relay service to work together, streamlining your relay calls. Relays that offer E–Turbo provide calls that are more “functionally equivalent” to traditional voice calls than ever before. With E-Turbo, many of the details of a relay call are automatically handled for you:

● You dial the phone number of the person you are calling. Your

Superprint Pro80 automatically connects to your TRS.

● Your interaction with the CA is reduced.

● Your preferences are automatically sent to the TRS such as your

preference for a male or famale CA.

To turn E-Turbo on:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until E-TURBO is displayed.

3. Press the to select <ON>.

4. Press . **E-TURBO ON** is displayed briefly.

5. Press to exit the Options menu.

You will also need to program the access telephone number for your E-Turbo compatible TRS. Please see page 22 for more information about setting up and using E-Turbo.

Auto ID

™

The Auto ID feature alerts a hearing person that you are calling from a TTY. It automatically sends a series of audible tones over the telephone line every few seconds. This helps people like 911 operators quickly recognize a TTY call.

Esc

Enter

Spacebar

Options

Esc

Enter

Spacebar

Options

Leave Auto ID on all the time.

If you choose to turn Auto ID off, the Superprint Pro80 will not automatically alert people that you are using a TTY.

Without Auto ID, you will need to type in order to send TTY tones or use the Voice Announcer to alert other people to your TTY call.

PERSONALIZING GENERAL OPTIONS • 45

The tones are sent if someone picks up your call but no one begins typing. SENDING AUTO ID is displayed each time the tones are sent. Tones are also sent if no one types for a few minutes during a conversation. Auto ID turns off whenever you start typing.

NOTE: If the message, SENDING AUTO ID appears on your display, you may still do any of the Superprint Pro80’s functions.

It is recommended that you leave Auto ID on all the time so it will always be available in the event of an emergency. To turn off the Auto ID feature:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press to scroll through the options until AUTO ID < ON> is

displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting and move to the next option in the

menu, or press to exit the Options menu without making any changes.

Dial Using

The Superprint Pro80 is set for touchtone dialing, which is correct for almost all telephone lines. With the Dial option, you can change the setting to pulse dialing if needed.

1. Press . CODE < AUTOMATIC> is displayed.

2. Press to scroll through the options in the Setup menu until DIAL

USING < TONE> is displayed.

3. To change the setting to <PULSE>, press the .

4. Press to save this setting and move to the next option in the

menu, or press to exit the Options menu without making any changes.

Dialing Prefix

A dialing prefix can be handy if you frequently have to type a series of numbers before dialing a phone number. This is common in office settings where a code such as “9” is required to obtain an “outside line.” When a Dialing Prefix is saved, the Superprint Pro80 will always dial the prefix before dialing a number from the Dialing Directory. The Dialing Prefix is not used when dialing from the keyboard.

1. Press . CODE < AUTOMATIC> is displayed.

2. Press to scroll through the options until EDIT DIALING

PREFIX <NO> is displayed.

3. Press the to change the setting to <YES>.

4. Press . DIALING PREFIX is displayed.

5. Type the prefix. There is room for up to 29 characters.

6. Press to save this setting and move to the next option in the menu,

or press to exit the Options menu without making any changes.

Esc

Enter

Spacebar

Options

Esc

Enter

Spacebar

Options

Esc

Enter

Spacebar

Options

46 • PERSONALIZING GENERAL OPTIONS

Interrupt

If you turn Interrupt off, you will not receive Interrupt request messages. Your key will still send the interrupt message while someone else is typing.

1. Press . CODE < AUTOMATIC> is displayed.

2. Press to scroll through the options until INTERRUPT <ON> is

displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting and move to the next option in the

menu, or press to exit the Options menu without making any changes.

THE PRINTER BUTTON

Print Font

Usually, the Superprint Pro80 prints everything in bold letters. With the Print Font option you can choose between normal, wide or bold letters.

1. Hold down the key and press . PRINT FONT

<BOLD> is displayed.

2. Press the to change the setting.

3. Press to save this setting and move to the next option in the

menu, or press to exit the Print Setup menu without making any changes.

Print Case

Usually, what you type is printed in all lower case letters and what is typed by the person on the other end of the line is printed in upper case letters. With the Print Case option you can choose to have all printing appear in upper case.

1. Hold down the key and press . PRINT FONT

<BOLD> is displayed.

2. Press to scroll through the options until PRINTER CASE

<UPPER/LOWER> is displayed.

3. Press the to change the setting to <ALL UPPER>.

4. Press to save this setting and move to the next option in the

menu, or press to exit the Print Setup menu without making any changes.

Print all Auto-Answer Messages

1. Hold down the key and press . PRINT FONT

<BOLD> is displayed.

2. Press to scroll through the options until PRINT ALL AA

MESSAGES <NO> is displayed.

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

Options

Interrupt

What items are programmed by the Printer button?

All of the settings that affect how your printouts look are programmed with the

button. You have choices about the size of the font and the way conversations are printed.

With this button, you can also choose to print all the items of a particular type such as all the Auto-Answer messages currently in memory.

Printer

PERSONALIZING GENERAL OPTIONS • 47

3. Press the to change the option to <YES>. Then, press

. A list of every Auto-Answer message and the time it was

received is printed.

4. Press to stop printing, if needed.

Print all Caller ID Entries

1. Hold down the key and press . PRINT FONT <BOLD> is displayed.

2. Press to scroll through the options until PRINT CALLER-ID MESSAGES <NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. A list of every Caller ID entry is printed.

4. Press to stop printing, if needed.

Print Dialing Directory

1. Hold down the key and press . PRINT FONT <BOLD> is displayed.

2. Press to scroll through the options until PRINT DIALING DIRECTORY <NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. A list of all the names and numbers in the Directory is

printed.

4. Press to stop printing, if needed.

Print all Conversations

1. Hold down the key and press . PRINT FONT <BOLD> is displayed.

2. Press to scroll through the options until PRINT ALL CONVERSATIONS <NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. All the conversations in memory are printed.

4. Press to stop printing, if needed.

Print all Memos

1. Hold down the key and press . PRINT FONT <BOLD> is displayed.

2. Press to scroll through the options until PRINT ALL MEMOS <NO> is displayed.

3. Press the to change the option to <YES>. Then, press

. A list of every Memo name and the contents is printed.

4. Press to stop printing, if needed.

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

Esc

Enter

Spacebar

48 • PERSONALIZING GENERAL OPTIONS

STICKY KEYS

There are some characters and functions that require you to hold down one key while pressing another button or key. For example, in order to type the “$” symbol, you need to hold down the key while pressing the

key. Other examples are the Special Function buttons. In order to

program some of the Special Function buttons, you need to hold down the

key then press the desired Special Function button.

If you wish to use just one hand to type symbols or to use the Special Function buttons, you can turn on “Sticky Keys” mode. When Sticky Keys mode is on, you can type special symbols like the question mark by pressing and then pressing the desired key. In this mode you can program the Special Functions by pressing and then pressing the desired Special Function button.

To turn on Sticky Keys mode, press the key 5 times. ** STICKY KEYS ON ** is briefly displayed.

You can also lock down the or key by pressing the key twice while Sticky Keys mode is on. Now every key or button press is affected by the locked down key. To unlock the key, press the key again.

To turn off Sticky Keys mode, press the key 5 times again. ** STICKY KEYS OFF ** is briefly displayed.

Sticky Keys mode stays on even if you press the button.

On/Off

Shift

ShiftProgramShift

Shift

Program

Shift

Program

Shift

USING CODES

COMMUNICATION CODES

TTYs communicate with each other using a kind of “language” which is called a “communication protocol” or “code.” The Superprint Pro80 uses three different communication codes: Turbo Code

, Baudot and ASCII

(optional). The Superprint Pro80 automatically decides which code to use while

communicating with other TTYs. It can tell what codes the other TTY uses and selects the most appropriate code.

For various reasons, you can set the Superprint Pro80 to use only the code that you tell it to.

TURBO CODE

About Turbo Code

When your Superprint Pro80 connects to another TTY that uses Turbo Code, your conversation occurs as fast as you type. This means that your conversation happens in “real time” without annoying delays. Plus, Turbo Code allows you to interrupt the other person.

USING CODES • 49

CHAPTER

You can tell when the TTY has connected using Turbo Code because a small dot, like a period, is displayed on the left side of the display.

Turbo Code also allows you to use the special “shift” characters on the top row of your TTY (example: @ # % ^ & * _ < >). If your call is connected in Baudot, these characters cannot be received or printed at the other end of the line. This is yet another example of why Turbo Code is better for TTY communication than Baudot—especially in the day of sharing your email address.

If you need to turn off Turbo Code, see “Turbo Code” on page 44.

S.O NICE TO HERE FROM YOU

The Turbo Code Dot

50 • USING CODES

Selecting Turbo Lock

To make sure that you are using Turbo Code with a call, select Turbo Lock:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the option to <TURBO LOCK>. Then,

press . TURBO LOCK <OFF> is displayed.

3. Press the to change the option to <ON>. Then, press . ** TURBO LOCK ON ** is displayed.

4. Press to exit the Options menu.

BAUDOT CODE

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the setting to <BAUDOT>.

3. Press . ** BAUDOT CODE ON ** is displayed briefly. Then,

the Baudot baud rate option is displayed.

4. Press the to select either <45> or <50>. Then, press

to save it. Select <45> to use only 45.5 baud Baudot. Most Baudot TTYs use

this setting. Select <50> to use only 50 baud Baudot. TTYs purchased in

Australia, New Zealand or South Africa use 50 baud.

5. Press to exit this menu.

ASCII (OPTIONAL)

About ASCII

ASCII stands for American Standard Code for Information Interchange. Some TTYs and all computers in the United States and Canada use ASCII. If your Superprint Pro80 has ASCII, you may need to change some options.

Changing ASCII Options

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the setting to <ASCII>.

3. Press . ** ASCII CODE ON ** is displayed briefly. Then, the

first of the ASCII options is displayed.

4. Press to scroll through the options. These described in the next

section, “ASCII Options.”

5. For each option, you can press the to change the setting.

Then, press to save it. The next option will be displayed.

6. Press to exit the ASCII Options at any time.

Esc

Enter

Spacebar

Enter

Spacebar

Options

Esc

EnterSpacebar

Enter

Spacebar

Options

Esc

Enter

Spacebar

Enter

Spacebar

Options

USING CODES • 51

ASCII Options

ASCII (ORIGINATE/ANSWER)

Determines which machine is calling and which one is answering. This usually happens automatically. However, if you are manually setting up ASCII, select ORIGINATE if you are going to be the person placing the call and select ANSWER if you are going to be receiving ASCII calls. The default is ORIGINATE.

Baud Rate (110/300)

Determines how fast the signals travel through the phone lines. You can choose 110 or 300 baud, but 110 is rarely used. The default baud rate is

300.

Duplex (HALF/FULL)

Controls how characters are displayed. If you get double characters (lliikkee tthhiiss) or none at all, change the option between half duplex and full duplex. The default is half duplex.

Parity (8N1/7E1)

Controls error-checking. You can choose 8N1 or 7E1. The first number is data bits. The middle letter means: “N” for No parity or “E” for Even parity. The last number is stop bits. The default is 8N1 parity.

Return Sequence (CR/CR + LF)

Determines what the Superprint Pro80 sends when you press the key. You can choose CR or CR + LF. CR stands for “carriage return” and CR + LF stands for “carriage return plus line feed.” A carriage return goes to the beginning of the current line. A carriage return plus a line feed goes to the beginning of the next line. The default is CR + LF.

To connect your Superprint Pro80 to a computer, the other person should have the computer set to use 300 baud, half duplex, 8N1 parity and CR.

ASCII Seek Time (3)

Sets the length of time during which the Superprint Pro80 sends out an ASCII seek tone. The normal TTY seek time is 3 seconds. You may need more time if you often connect to computers. Six seconds is recommended.

Selecting 0 turns off ASCII code and your Superprint Pro80 will not try to use it even if the other TTY is using ASCII.

52 • USING CODES

Troubleshooting ASCII Calls

If you do not receive a clear message during an ASCII call, try:

● Changing the parity setting to correct garbled strings of text.

● Changing the duplex setting to correct no characters or double

characters appearing when you type.

● Changing the baud rate (110 or 300).

● Changing the ASCII (ORIGINATE/ANSWER) setting.

If the code option is set to automatic and your Superprint Pro80 loses the ASCII connection, NO ASCII CONNECTION is displayed and Baudot is used.

If the code option is set to ASCII and your Superprint Pro80 loses the ASCII connection, it waits until the other person changes to ASCII or until you change the code option setting to automatic or Baudot.

If you are unable to make an ASCII connection, check to make sure your ASCII seek time is set to at least 3. You can also try increasing the seek time.

CARE & REPAIR

Ordinary care of your Superprint Pro80 includes replacing the printer paper and replacing the batteries. If you have any other problems, you may be able to solve them by reading the Troubleshooting section of this manual.

Besides the printer paper and batteries, the Superprint Pro80 has no other user-serviceable parts. Any repair work should be done by a qualified service person. If you try to repair the TTY yourself, you may damage the Superprint Pro80 and you will void your warranty.

BATTERY CARE

The Superprint Pro80 will run on batteries for short periods of time such as if the power fails or if the power adapter is unplugged. Fully-charged, the six, AA rechargeable NiCad batteries will provide approximately 15 minutes of normal use.

When the Power light blinks, you have about 5 minutes of battery power left. The batteries will last longer if you turn off the printer when you use battery power.

Checking the Batteries

Over time, with normal use, the batteries lose their ability to hold a full charge. To be sure that the batteries are fully charged, check them once a month.

1. Unplug the AC adapter.

2. Turn on the Superprint Pro80 for 15 minutes (you can still use it for

calls during this time).

3. If the Power light still glows steadily after 15 minutes, then the

batteries are fine. If the Power light begins to blink during this time, it is time to “exercise” the batteries (see the next section).

CARE & REPAIR • 53

CAUTION:

✔ Adjust only those con-

trols that are covered by the operating instructions. Improper adjustment of other controls may damage the Superprint Pro80.

✔ To clean: Unplug the

Superprint Pro80 from the wall outlet. Use a damp cloth. Do not use liquid or aerosol cleaners.

✔ Never attempt to

open, disassemble or service the Superprint Pro80. All repairs should be performed by an authorized service center. Opening or removing covers exposes you to the risk of dangerous voltages and other hazards. If reassembled incorrectly, the Superprint Pro80 can become an electrical shock hazard.

✔ Avoid using a tele-

phone (other than a cordless type) during an electrical storm. There is a remote risk of electric shock from lightning.

✔ Do not use the tele-

phone to report a gas leak in the vicinity of the leak.

CHAPTER

54 • CARE & REPAIR

Exercising the Batteries

1. Unplug the Superprint Pro80 and turn it on.

2. Leave the Superprint Pro80 this way until the Power light flashes.

3. Turn the power off and plug the Superprint Pro80 back in for at least

24 hours.

4. Unplug the Superprint Pro80 and turn it on.

5. Leave the Superprint Pro80 this way for 15 minutes.

6. Repeat steps 1 through 5 until the Power light does not blink after

15 minutes of being on without the power adapter plugged in.

7. Plug in the Superprint Pro80. It is now ready for use.

Replacing the batteries

Replace the batteries every two or three years, or when they run down in less than 15 minutes and exercising them does not help.

Use only AA, NiCad rechargeable batteries. NiMH and alkaline rechargeable batteries will damage the Superprint Pro80 if it is plugged in. These batteries require their own recharger.

If you unplug the Superprint Pro80 and remove the batteries for more than 12 hours, all memory will be erased. The Greeting, Auto-Answer message and other personalized settings will go to the factory default values.

CAUTION!

✔ Use only the type

and size battery specified in the instructions for your unit. NEVER USE NiMH OR ALKALINE RECHARGEABLE BATTERIES.

✔ Do not dispose of the

batteries in a fire. Cells may explode. Check local codes for possible special disposal instructions.

✔ Do not open or muti-

late the batteries. Battery electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

✔ Exercise care in han-

dling batteries in order not to short them with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

Remove the cover: Slide cover in the direction of the arrow.Then, lift it off.

Take out the old batteries and put in new ones. Be sure that the + and - ends match the symbols on the bottom of the TTY.

Release the cover: Press the release tab with the point of a pen through the small hole.

Put the battery cover back on.

CARE & REPAIR • 55

CLEARING ALL MEMORY

You can clear all conversations, memos, Directory entries, and AutoAnswer messages at one time. Follow these steps to clear all memories:

1. Press . CLEAR <CONVERSATION> is displayed.

2. Press to change the option to <ALL>.

3. Press . CLEAR ALL <NO> is displayed.

4. Press to change the option to <YES>.

5. Press . ** ALL MEMORY CLEARED ** is displayed.

RESETTING THE SUPERPRINT PRO80

Resetting the Superprint Pro80 returns all options to their original settings. It also clears all Conversations, Auto-Answer messages, Memos and Directory entries.

Follow these steps to reset the Superprint Pro80:

1. Press the left key, the right key, and the key

( + + ) all at the same time. You will see a version number and RESET Y/N? on the display.

2. Press to reset. ** RESET ** is displayed briefly.

Press if you change your mind and decide not to reset the Superprint Pro80.

CLEANING

To clean:

1. Unplug the Superprint Pro80 from the wall outlet.

2. Use a damp cloth. Do not use liquid or aerosol cleaners.

CtrlShiftShift

Enter

Spacebar

Enter

Spacebar

Clear

Important! Are you sure you want to clear the memory?

Cleared memory cannot be retrieved. You may want to print out the Directory or other saved items first (see “The Printer Button” on page

46).

Important! Are you sure you want to reset your Superprint Pro80?

Resetting the Superprint Pro80 deletes all your personalized settings and everything stored in memory. There is no way to get the contents back after you reset. You may wish to print out the Directory or other saved items first.

56 • CARE & REPAIR

REPAIR

If your Superprint Pro80 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover.

Follow these steps if you need to send the Superprint Pro80 to our repair center:

1. Pack it in the original shipping carton or a similar sturdy box.

2. Include a note that describes the problem. The note will help our

technicians find the problem.

3. Insure the Superprint Pro80 for shipment. Ultratec or an authorized

Ultratec repair center is not responsible for damage during shipping to the center.

4. Send the Superprint Pro80 to the Ultratec National Service Center

at:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

(608) 238-5400 (V/TTY)

email: service@ultratec.com

TROUBLESHOOTING

Dialing Problems

Dialing does not work.

Make sure you have the right tone or pulse setting for your telephone system (see “Dial Using” on page 45).

The display says ** NO DIRECT CONNECT **.

The Superprint Pro80 is not properly connected to the telephone line or the line may be in use. Be sure the cord is firmly plugged into the Superprint Pro80 and the telephone wall jack. You can also try using a different telephone cord or wall jack.

Display/Connection Problems

The display shows all numbers, symbols, or unreadable characters instead of words.

Press the . If that does not help and you have a Turbo Code connection, try changing from Turbo Code to Baudot code. Hold down the and keys and press the key to change to Baudot code.

If the symbols are scrolling across the display very fast, hang up the call and try again. This could be a bad connection.

Some characters are not being sent.

Because Baudot code does not support special characters, it does not

BShiftCtrl

Spacebar

WARNING:

Unplug the Superprint Pro80 from the wall outlet and refer servicing to qualified service personnel under the following conditions:

✔ When the power sup-

ply cord or plug is damaged or frayed.

✔ If liquid has been

spilled into the TTY.

✔ If the TTY has been

exposed to rain or water.

✔ If the TTY does not

operate normally when the operating instructions are followed.

✔ If the TTY has been

dropped and/or damaged.

✔ If the TTY exhibits a

distinct change in performance.

CARE & REPAIR • 57

recognize some of the “shift” characters on the top row of a TTY (example: @ # $ % ^ & *_<>). To type these characters (such as in an email address) make sure your call is connected in Turbo Code (see “About Turbo Code” on page 49).

Printer Problems

The printer does not work.

Be sure the printer is on by pressing . If it is, try resetting the printer by turning the Superprint Pro80 off and on again.

The printer works, but it prints too lightly or not at all.

Make sure you have high-grade thermal printer paper and it is correctly installed. (See “Installing Printer Paper” on page 9).

The printer only prints the bottom half of characters.

The print head should be replaced. Contact your dealer or Ultratec.

On battery power, the printer prints too slowly or lightly.

The batteries are low. Connect the AC adapter for 24 hours to recharge the batteries. The Superprint Pro80 is not designed for continued use on battery power.

The printer prints over the same line so the print is not readable.

The paper may be sticking. Make sure the roll of paper on the paper holder is pulled out away from the Superprint Pro80 as far as it can go. The paper holder should snap into place when it is fully extended. Also, make sure that no cords or other item is touching the paper.

Power Problems

The batteries run down too soon.

You may not be regularly using your Superprint Pro80 on battery power, or the batteries are old (see “Battery Care” on page 53).

The Superprint Pro80 does not turn on when you press the On/Off switch, or the Power light blinks even when the AC adapter is plugged in.

Be sure the electrical outlet is working. Be sure you are using the correct AC adapter—it should be a 10VDC, 1500 mA adapter. If you still have a problem, contact your dealer or Ultratec.

The Superprint Pro80 works fine in the evening, but does not work during the day.

You may have plugged the AC adapter into a switch-controlled outlet. Try a different outlet that you are sure is not controlled by a switch.

Printer

58 • CARE & REPAIR

SPECIFICATIONS

Physical Dimensions

Size - 12.25" x 9.25" x 2.5" Weight - 3.5 lbs. with batteries

Power

AC adapter - 10VDC, 1500 mA AC adapter is UL/CSA listed The six, AA NiCad rechargeable batteries

are user-replaceable. They power the unit for approximately 15 minutes.

Keyboard

Full size, computer style 11 special, one-touch function buttons Sticky keys for single-handed typists Character set: A-Z, 0-9, Backspace,

Enter/LF, Space, +=-$’()”/:;?,.*#%

Display

Blue/green vacuum-fluorescent Bidirectional 32 characters Character Height - 0.25" (6 mm)

Direct Connect

Pulse or tone dialing

Communication Codes

Automatic code detection on outgoing calls (Turbo Code, ASCII or Baudot)

Baudot Code:

45.5 and 50 baud Sensitivity: -45 dbm Output: -10 dbm

Turbo Code:

100 baud (average) 7 data bits

ASCII Code (optional):

7N1, 8N1, 7E1, and 7O1 110 and 300 baud Answer and originate Full and half duplex Compatible with Bell 103 modems

Memory

32K total Memory edit functions: insert, clear Memo/Directory Memory:

9,500 characters Stores and sends over 100 named memos

Stores and dials up to 99 Directory entries Auto-Answer/Conversation Memory:

22,000 characters maximum capacity Stores recent TTY conversations Stores over 100 Auto-Answer messages

Printer

Prints 80 characters per line Uses 8.5" (216mm) thermal paper Automatically divides long words

Auto-Answer

Saves and prints messages Personalizable message Selectable number of rings before answer Remote message retrieval

Caller ID

Demodulates Bell 202 and V.23 1200 Baud PSK asynchronous data as specified in the CLASS (Customer Local Area Signalling Service) specification.

Approvals

FCC approved. FCC Registration No. (Part 68): D8KUSA-40006-DT-E

REN: 0.6B CSA certified: LR 80395

SPECIFICATIONS • 59

CHAPTER

60 • SPECIFICATIONS

NOTICE:

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

NOTICE: The Ringer Equivalence Number (REN) for

this terminal equipment is 0.6B. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

Industry Canada Information

The Superprint Pro80 has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the Superprint Pro80

and the receiver.

• Connect the Superprint Pro80 to an outlet on a circuit

different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV

technician for help. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A label is located on the underside of the Superprint Pro80 containing, among other information, an FCC registration number, D8KUSA-40006-DT-E. If requested, this number must be provided to the telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of RENs should not exceed five (5.0). To be

certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is 0.6B.

Should you experience trouble with this telephone equipment, please contact:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

email: service@ultratec.com

For repair or warranty information, please contact Ultratec Inc. Customer Service at (608) 238-5400 (V/TTY). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

This equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs.

If the Superprint Pro80 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Occasionally, your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the operation of your equipment. If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the Superprint Pro80 does not disable it. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Other than replacing the batteries, the Superprint Pro80 does not have any user-serviceable parts. Modification or changes to the Superprint Pro80 not expressly approved by Ultratec, Inc. can void your authority to operate the TTY.

FCC Information

INDEX • 61

CHAPTER

INDEX

3-Way Calling ...2, 25

AC Adapter ...7, 54, 57, 59

jack ...3, 7 Adapter. See AC Adapter Address

repair center ...56

Ultratec, Inc. ...inside front cover

Announcer. See Voice Announcer or

Relay Voice Announcer

Answering a call ...16 ASCII code

about ...50

options ...50, 51

seek time ...51

troubleshooting ...52

turning on and off ...43 Auto ID

about ...1, 44-45

turning on and off ...45 Auto-Answer

about ...2, 31

button ...5, 32-34

clearing ...32

memory for ...31, 55, 59

outgoing message ...32

password ...33

printing messages ...31, 46

Relay Voice Announcer ...31, 33

remote message retrieval ...33

reviewing messages ...32, 33

rings ...33

turning on and off ...32

Batteries

about ...53-54

checking ...53

compartment ...3

exercising ...54

how long they last ...53

problems ...57

replacing ...54 safety. See Safety instructions

type ...54 Baud Rate ...51, 59 Baudot code ...43, 50, 59

Call Progress

about ...2, 15

displays ...15 Caller ID

about ...1, 35

button ...5, 35

displays ...38

printing entries ...37, 47

reviewing entries ...36

turning on and off ...35 Calling, long distance ...15 Cleaning ...55 Clear button ...5 Clock. See Date & time Codes ...43, 49-52 Computer, connecting with a ...50 Control (Ctrl) key ...20, 55 Conversation

about ...17

clearing ...17

etiquette ...16

memory for ...17, 59

printing ...17, 47

reviewing ...17

Date & time ...10, 17, 32, 37, 43 Dial button ...4, 11-12, 13. See also

Dialing

Dial Using ...45 Dialing. See also Dial button

E-Turbo. See Relay, E-Turbo

emergency ...21

from keyboard ...2, 11-12

from the Directory ...12-13

prefix ...45

pulse ...8, 45, 59 Relay. See also Relay special requirements ...15-17 tone ...8, 45, 59 touchtone ...8, 45 troubleshooting ...56

Ultratec PRO80TM User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual