Ultratec PRO80 User Manual

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USING YOUR

SUPERPRINT PRO80 LVD

305-013300

Esc Greeting Emergency Relay DialOptions Printer Auto-Answer Caller ID Clear Relay Voice Send Memo

~ `

Interrupt

Caps Lock

Shift

Ctrl

$#^%*&)(+_ 43658709=-

On/Off

Signal

Shift

Power

Back Space

Enter

Program

GASK

Directory

><?

.,/

Shift

Power

Back Space

Enter

Program

GASK

Back View

INTRODUCTION • 5

Paper Feed Telephone-Line Jacks

AC-Adapter Jack Battery Compartment

(underneath)

SPECIAL FUNCTION BUTTONS

6 • INTRODUCTION

Press this

button...

Dial

Dial Button

NAME OR NUM> _

Press the Enter key.

Type a number and press the Enter key.

Type the name of the person you wish to call. Press the Enter key.

...to do this.

Redial the last telephone number that was dialed.

Dial a telephone number that you type in.

Dial a telephone number that is stored in the Directory.

Relay

Relay Dial

Button

Emergency

Emergency Dial

Button

Greeting

Send Greeting

Button

Send Memo

NG...1 <800> 555-1234

** DIALING EMERG. NUM **

HELLO GA

SEND MEMO>

Place a call through your Relay service.

Dial the telephone number for an emergency.

Send the Greeting message.

Send Memo

Button

Press or until the name of the Memo you wish to send is displayed. Press the Enter key.

Send a Memo that is stored in the Memo directory.

INTRODUCTION • 7

Press this

button...

...to do this.

Relay Voice

Announcer Button

Clear

Clear Button

Caller ID

Button

Auto-Answer

PLEASE USE TEXT TELE

CLEAR < CONVERSATION >

Press or until the name of the Memory you wish to clear is displayed. Press the Enter key.

1 ULTRATEC

AA ON 0 NEW MSGS

Plays a voice message that tells the caller to use a text telephone or dial the Relay service.

Clear the Memory of one function or all functions.

Review Caller ID entries (if available).

Turn Auto-Answer on or off.

Auto-Answer

Button

Printer

Printer On/Off

Button

Options

Button

Esc

Escape Button

** PRINTER OFF **

CODE < AUTOMATIC >

Press or until the option you wish to change is displayed.

TTY ON

Turn the printer on or off.

Change personalized options.

Exit current menu and return to Standby mode.

8 • SETUP

CAUTION!

✔ To avoid damaging your TTY or telephone system, plug the Superprint

Pro80 LVD into only a standard telephone line. Do NOT plug the TTY into a digital telephone system. Improper connection may damage the TTY and void your warranty.

✔ Do not use the Superprint Pro80 LVD near water, for example, near a

bath tub, wash bowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool.

✔ Always place the Superprint Pro80 LVD on a stable phone stand, table

or other secure surface. Dropping the Superprint Pro80 LVD can result in serious damage to the equipment.

✔ The Superprint Pro80 LVD should be operated only from the type of

power source indicated on the label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

✔ Do not allow anything to rest on the power cord. Do not position the

Superprint Pro80 LVD where people can walk on the cord.

✔ Do not overload wall outlets and extension cords. This overloading can

result in a fire or electric shock.

✔ Ultratec recommends plugging your Superprint Pro80 into a surge-

protected outlet. This will protect the TTY from damage caused by

CONNECTING POWER & PHONE LINE

1. If you are setting up a new Superprint Pro80 LVD for the first time, pull the

plastic tab out of the battery compartment and gently pull the printer guard out of the printer compartment.

2. Plug the AC adapter into an electrical outlet.

3. Plug the AC adapter into the round jack on the back of the TTY. Leave the AC

adapter plugged in at all times.

4. Plug one end of the cord into one of the telephone jacks on the back of the TTY.

(The second jack may be used for a telephone or signaler).

5. Plug the other end of the telephone cord into a standard telephone wall outlet.

SETUP

CHAPTER

SETUP • 9

Phone Line

Telephone or Signaler

Power

AC Adapter

Determining Telephone Line Type

The Superprint Pro80 LVD requires a standard (analog) telephone line with either pulse or tone (also called touchtone) dialing. Some businesses use digital telephone systems. To use the TTY in these businesses, some modifications to the telephone line are required. If you are unsure of the type of telephone line you are using, contact your telephone installer to verify that your line supports a standard, single-line telephone. This is the same kind of line required by fax machines and computer modems.

Setting Pulse or Tone Dialing

The Superprint Pro80 LVD is preset to use tone dialing because this is used by most telephone lines. If your line uses pulse dialing, you can change this setting (see “Dial Using” on page 53).

Connecting a Telephone

The Superprint Pro80 LVD can share a telephone line with a voice telephone. This allows for both voice and TTY calls on the same line. This feature is also helpful for using Voice Carry Over (see Chapter 9). To connect a telephone on the same line as your TTY, simply connect the telephone cord into the second phone jack on the back of the Superprint Pro80 LVD.

Connecting a Signaler

A signaler can be used with the Superprint Pro80 LVD to help alert you to incoming calls. You can connect a signaler to the second phone jack on the back of the TTY.

INSTALLING PRINTER PAPER

The printer uses high-quality thermal paper. Use the order card that comes with the TTY to order more paper. If you do not have the card, contact your dealer or Ultratec (the address is on the inside front cover of this manual).

1. Take off the printer cover by lifting the back edge of the cover up toward the

keyboard then lifting the cover off. A new unit may not have the cover installed, in which case you will find it elsewhere inside the box.

Before Loading Paper:

First, notice how the paper holder is installed. This holder may come off while loading the paper. Second, connect the power and phone line before attempting to load the paper (see “Connecting Power & Phone Line” on page

9).

10 • SETUP

2. With the paper coming off the bottom of the roll, facing the back of the

Superprint Pro80 LVD, feed the edge of the paper into the slot on the back until it stops.

3. Turn the Superprint Pro80 LVD on, then press the key several times until

the rollers grab the paper and feed it through the printer.

4. Feed the paper through the slot in the printer cover

and replace the printer cover.

5. The two open ends of the paper holder fit into the

holes on each side of the paper roll. Pull the two ends apart in order to fit the paper roll between them. The spring action of the holder will keep the paper on it. You may need to remove the paper holder from the Superprint Pro80 LVD in order to install the roll of paper. To replace the paper holder, snap it back onto the bottom of the TTY.

Enter

SETUP • 11

When opening a new roll of paper.

New rolls of paper may have some glue on the first few inches. This glue, which helps keep the paper rolled during shipment, can interfere with printing. Make sure paper that has glue on it is fed past the printer and is

Step 5

Paper Holder

Step 1

Step 4

Step 2

Step 3

SETTING THE DATE & TIME

12 • SETUP

Why are Date & Time important?

Date and time are printed and saved at the beginning of each Conversation and Auto-Answer message. It gives you a record of when a call was placed or received. You can view and print the date and time by holding down the key and pressing .

TCtrl

1. Make sure the Superprint Pro80 LVD is

on. The Power light is lit.

2. Press the button. The first

menu item is displayed.

Options

3. Press until SET CLOCK <NO> is

displayed.

4. Press the to change the

option to <YES>. Then, press

. The date and time are displayed

with the first number flashing.

5. Type each number, it will automatically

advance to the next number. To change the AM or PM setting, type

either or .

6. Press when the date and time

are correct. TIME AND DATE SAVED is displayed.

7. After saving the date and time, press

to exit the Options menu.

Esc

Enter

Spacebar

CODE <AUTOMATIC>

Options

SET CLOCK < NO >

Press

01/01/98 12:00 AM

Enter

Press 1st...

09/01/98 12:00 AM

Press 2nd..

Type

PLACING A CALL

CALLING & ANSWERING

CHAPTER

CALLING & ANSWERING • 13

Dial a Number that You Type

1. Make sure the Superprint Pro80 LVD is

on. The Power light should be lit.

2. Press the button. NAME OR NUM> is displayed.

Dial

You have three options with the Dial button:

✔ Type the number of the person you are calling. ✔ Use a number that is stored in the Directory. ✔ Redial the last number that was dialed.

.. LINE IS RINGING ..

3. Type the number you are calling. Use the key to correct mistakes.

4. Press to dial the number. DIALING... is displayed followed by the telephone number.

Enter

Back Space

5. When the other TTY starts ringing, the message LINE IS RINGING flashes on the display.

If the other TTY is busy, LINE IS BUSY is displayed. Try again later to place the call or see “Automatically Redial a Busy Number” on page 17.

NAME OR NUM> _

Dial

DIALING...5551234

Type...

Enter

...Then press

6. When the other person answers the

call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

14 • CALLING & ANSWERING

7. When your conversation is over, press

. The screen is blank.

You can also hold down the key and press the button. This will hang up the call without turning off the Superprint Pro80 LVD.

Esc

Ctrl

On/Off

1. Make sure the Superprint Pro80 LVD is

on. The Power light should be lit.

2. Press the button. NAME OR NUM> is displayed.

Dial

Dial a Number that is Saved in the Directory

You must save numbers in the Directory before you can use this function. To save numbers in the Directory, see Saving A New Telepone Number on page 33.

How does the Superprint

Pro80

LVD look up a

number in the Directory?

The Superprint Pro80 LVD begins scanning the Directory as soon as you type the first letter of the person’s name you are calling. If a possible match is found, the full name is displayed. To narrow the search and locate the EXACT match, you may need to type a few more letters.

MAY I HELP YOU Q GA

Type

On/Off

NAME OR NUM> _

Dial

4. Press to dial the number.

DIALING... is displayed followed by the telephone number.

Enter

CALLING & ANSWERING • 15

3. Begin typing the first few letters of the

name for the number you want. When you have typed enough letters, the name is displayed.

If you don’t remember what name is used for the number, you can use the

keys to look through the names

in the Directory.

5. When the other TTY starts ringing, the display and Signal light flash slowly and

LINE IS RINGING is displayed. If the other TTY is busy, LINE IS BUSY flashes on the display. Try again later to

place the call or see “Automatically Redial a Busy Number” on page 17.

6. When the other person answers the call, his or her Greeting is displayed on your

TTY. Type a reply to continue your conversation.

7. When your conversation is over, press . The screen is blank.

You can also hold down the key and press the button. This will hang up the call without turning off the Superprint Pro80 LVD.

EscCtrl

On/Off

What are “GA” and “SK?”

There are some abbreviations and shortcuts that are very common in TTY conversations. These are two of them. “GA” is used for “Go Ahead,” when a person is done typing and “SK” is used for “Stop Keying” when a person is ready to end a conversation. For a more complete list of abbreviations, please see the back cover of this manual.

ULTRATEC> 238-

DIALING...2385400

Enter

Redial the Last Number

1. Make sure the Superprint Pro80 LVD is

on. The Power light should be lit.

2. Press the button. NAME OR NUM> is displayed.

Dial

16 • CALLING & ANSWERING

How do I use the Emergency button?

See Chapter 4, “Advanced Calling,” on page 27 to learn how to use the Emergency Dial button.

Program this button now so that you will be ready in an emergency (see “Programming the Emergency Number” on page 27). Please note this button is already programmed with 911.

3. Press to dial the number. REDIALING... is displayed followed by the telephone number.

Enter

4. When the other TTY starts ringing, the message LINE IS RINGING flashes on the display.

If the other TTY is busy, LINE IS BUSY flashes on the display. Try again later to place the call or see “Automatically Redial a Busy Number” on page 17.

5. When the other person answers the call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

6. When your conversation is over, press . The screen is blank. You can also hold down the key and press the button. This will

hang up the call without turning off the Superprint Pro80 LVD.

EscCtrl

On/Off

NAME OR NUM> _

Dial

REDIALING...5551234

Enter

Automatically Redial a Busy Number

When you place a call and reach a telephone that is “busy,” the Superprint Pro80 LV D lets you automatically redial the number. The Auto Redial function dials the number up to 15 times and notifies you when the other phone rings by flashing the display.

CALLING & ANSWERING • 17

1. The number you have dialed is “busy.”

2. Press . The message, AUTO

REDIAL <YES> is displayed.

Enter

3. Press . ** AUTO REDIAL ON ** is displayed briefly. Then, AUTO REDIAL 00 is displayed.

Every minute, the Superprint Pro80 LVD redials the number. If the other TTY starts to ring, the display flashes.

If the other TTY is still busy after 15 tries, Auto Redial quits. You can also press at any time to stop.

Esc

Enter

4. When the display flashes the message

LINE IS RINGING, watch the display. When the other person answers the call by typing a greeting, you can type a response and continue the conversation. All received text is flashing until you respond.

** LINE IS BUSY **

AUTO REDIAL <YES>

Enter

** AUTO REDIAL ON **

Enter

LINE IS RINGING

Call Progress

Signal light The Display This is the is... shows this... call progress...

Steadily on (blank) Dial tone

(phone line working)

Flashing slowly LINE IS RINGING Telephone/TTY

ringing

Flashing quickly LINE IS BUSY Telephone/TTY busy (regular pattern)

Flickering (blank) Person picking up (irregular pattern) handset or speaking.

Special Dialing Requirements

I need an “outside line.”

You may need to type a “9” or other number to reach an outside line if you are calling from an office building (see “Dialing Prefix” on page 53). The exact method of dialing will depend on the telephone system, but will be the same as any other telephone used on that system.

I need to “pause” while dialing.

Type a comma ( , ) to pause for two seconds while dialing. For example (9, 222 5555). This might be used when dialing an outside line with some office telephone systems.

I need to call long distance.

When dialing, type a “1,” the area code and the number before pressing .

Enter

How can I tell what is happening with the call?

The Superprint Pro80 LVD shows you the “call progress” using a combination of the Display and the Signal light.

Most calls require two rings before the Superprint Pro80 LVD displays call

18 • CALLING & ANSWERING

I need to dial special symbols.

In order to dial the pound sign ( # ) or the asterisk symbol ( * ), you must be using tone dialing (see “Dial Using” on page 53). These might be used with automated touchtone answering systems or with office telephone systems. Be sure to hold down the key while pressing the number key with the desired symbol.

I need to dial a “hook flash.”

Press the button then type an exclamation point ( ! ). This might be used for transferring a call. If more numbers are required after the hook flash, these should be typed while you are still in Dial mode, before pressing .

Enter

Dial

CALLING & ANSWERING • 19

ANSWERING A CALL

1. The display flashes the message LINE

IS RINGING when the Superprint

Pro80 LVD receives a call.

2. Type a greeting and wait for a reply.

3. When your conversation is over, press

. The screen is blank.

You can also hold down the key and press the button. This will hang up the call without turning off the Superprint Pro80 LVD.

Esc

Ctrl

On/Off

HELLO THIS IS JOHN

Type

On/Off

CONVERSATION ETIQUETTE

Below are some procedures, shortcuts and abbreviations that are commonly used in TTY conversations.

GA “go ahead.”

When you are done typing, type “GA” (or press ) to let the other person know you are done and that they can start typing.

GA OR SK “go ahead or stop keying”

When you are ready to end the conversation, “GA OR SK” lets the other person know you are finished but that they can add any last words before ending the conversation.

SKSK “stop keying, stop keying.”

Type “SKSK” (or press twice) and wait for the other person to type “SK” before hanging up.

CD “could” PLS “please” CUL “see you later” Q “?” (question mark) CUZ “because” R “are” HD “hold” SHD “should” MTG “meeting” THX “thanks” NBR “number” TMW “tomorrow” OIC “oh, I see” U “you” CA

“communication assistant” UR “your”

CONVERSATION MEMORY

About Conversations

Everything typed during a call is automatically saved in memory. These are called conversations. A conversation includes the date and time stamp and everything sent and received during a call.

How long is a Conversation stored?

The Superprint Pro80 LVD stores up to 11,264 characters (letters, spaces, punctuation etc.). This memory space is also used for Auto-Answer messages. When all of this space is filled, the oldest Conversations are deleted to make room for new ones.

20 • CALLING & ANSWERING

CALLING & ANSWERING • 21

Reviewing Conversations

1. Turn on the Superprint Pro80 LVD, the Power light should be lit.

2. Press . The previous conversations are scrolled backwards across the display. You

can tell when you have reached the beginning of a conversation because you will see five dashes ( - - - - - ) followed by the date and time that the conversation started.

3. To scroll forward, press . To scroll faster, press and hold the key while scrolling. Then, let go of the key.

4. Press to print the conversation you are currently reviewing.

5. Press the button when you are finished reviewing Conversations.

Clearing Conversation Memory

To clear all conversations:

1. Turn on the Superprint Pro80 LVD, the Power light should be lit.

2. Press . CLEAR <CONVERSATION> is displayed.

3. Press . CLR CONV <NO> is displayed.

4. Press the to change the option to <YES>. Then,

press . CONVERSATION CLEARED is displayed.

Printing Conversations

If you have the printer on, all conversations are printed as they occur. To print one conversation that is currently in memory, review it at a time when you are

not currently having a TTY conversation. Press to scroll backward through the conversations that are in memory. Press to print the conversation that is currently being reviewed on the display. The printout begins back at the date and time and continues until the beginning of the next conversation.

To print all conversations that are currently in memory, hold down the key and press . The last five items in this menu allow you to print “sections” of memory (see “The Printer Button” on page 54).

Printer

Program

Printer

Enter

Spacebar

Enter

Clear

Esc

Printer

Shift

INTERRUPTING

Interrupting During a Conversation

1. Look for the Turbo Code dot on the display to verify that the TTYs have connected

using Turbo Code. This dot looks like a period and is found on the left side of the display.

2. While the other person is typing, press the key. The Superprint Pro80

LVD displays INTERRUPT REQUESTED. The other TTY displays INTERRUPT and their Ring Flasher flashes (this function may vary on other TTYs).

3. The other person may stop typing and allow you to go ahead or may choose to

ignore your interruption.

Responding to an “INTERRUPT” Message

If INTERRUPT flashes on the display, the other person wants to interrupt you. Come to a good stopping point and type “GA” to allow the other person to type. You may also choose to ignore the interruption.

Turning off Interrupt

Turning off Interrupt prevents the person you are calling from interrupting you. You can still use the key to interrupt the other person.

1. Press the button. CODE <AUTOMATIC> is displayed.

2. Press until INTERRUPT <ON> is displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting. INTERRUPTS ARE OFF is displayed.

5. Press to return to conversation mode.

Esc

Enter

Spacebar

Options

Interrupt

The Interrupt Function is made possible by Turbo Code.

This function lets you interrupt the other person while they are typing. This way, you can inject a thought or make a comment, just as you can in a face-to-face conversation. To use this function, both you and the person you are calling need TTYs with Turbo Code. For more information on Turbo Code, see Chapter 11.

22 • CALLING & ANSWERING

GREETING

ADVANCED CALLING

CHAPTER

ADVANCED CALLING • 23

1. The display flashes the message LINE

IS RINGING when the

Superprint Pro80

LVD

receives a call.

2. Press . HELLO GA is sent as your Greeting. The time and date is also displayed at the beginning of every conversation.

Greeting

Editing the Greeting Message

1. Turn on the Superprint Pro80 LVD.

2. Hold down the key and press

. GREETING> HELLO GA is

displayed.

3. Press to delete the preprogrammed message.

4. Type your Greeting.

5. Press to save the Greeting and

exit the menu. ** MEMO SAVED ** is displayed.

Enter

Clear

Greeting

Program

Personalize your Greeting

Your TTY has a preprogrammed message that is sent when you press

that says “HELLO GA.”

You can edit this message to include your name or anything else you want by holding down the key and pressing the button.

GreetingProgram

Greeting

Using the Greeting to Answer a Call

HELLO GA

Greeting

GREETING> HELLO GA

Greeting

Press

Program

Hold down

THE VOICE ANNOUNCER

1. Turn on the Superprint Pro80 LVD.

2. Press . NAME OR NUM is

displayed.

3. Type or select the number you wish to

dial and press . DIALING... followed by the number is displayed.

4. When the other person’s telephone starts

ringing, the Superprint Pro80 LVD Signal light flashes slowly and LINE IS RINGING is displayed.

5. Hold down the key and press the

key. A voice recording that says, “TTY CALL, PLEASE USE TEXT TELEPHONE” is played and repeats continuously. This message is also displayed on your TTY.

If the person you are calling answers with a telephone, he or she will hear this message.

6. Watch the display. When the other

person has answered by TTY, the conversation can proceed and the announcer will stop.

Announcer

Ctrl

Enter

Dial

Help people recognize a TTY call.

The Voice Announcer is helpful when you are calling someone who has both a telephone and a TTY. If the person answers using the telephone, this message says that you are calling from a TTY and asks him or her to please use a TTY. Another way to announce a TTY call is with the Auto

24 • ADVANCED CALLING

Ctrl

Hold down...

TTY CALL, PLEASE USE

ANNOUNCER

...and press

THE RELAY VOICE ANNOUNCER

Answering a Call with the Relay Voice Announcer

1. The display flashes the message LINE IS

RINGING when the

Superprint Pro80 LV D

receives a call.

2. Type a greeting or press .

3. Watch the Signal light. If the person who is

calling is using a telephone and is speaking into the handset, the Signal light blinks erratically.

4. Press . A voice recording that says,

“PLEASE USE TEXT TELEPHONE OR DIAL RELAY” is played and repeats continuously. This message is also displayed on your TTY.

If you have programmed the relay service’s phone number, this will be spoken as part of the message.

5. Let the message play a few times then press

to hang up. This allows the person to

call back using a TTY or a relay service.

On/Off

Relay Voice

Greeting

Tell voice callers to call you through Relay.

The Relay Voice Announcer is helpful when someone calls you by voice. The Relay Voice Announcer is a message recorded in a woman’s voice that let’s the caller know that you use a TTY. You can also enter the phone number of your local relay service and the voice will read this as part of

ADVANCED CALLING • 25

PLEASE USE TEXT TELE

Relay Voice

Programming the Relay Voice Announcer Phone Number

1. Turn on the Superprint Pro80 LVD, the Power light should be lit.

2. Hold down the key and press . VOICE NUMBER> is

displayed.

3. Type the number that a hearing person can call to reach your local TRS.

4. Press . VOICE NUMBER SAVED is displayed.

SEND MEMO

1. At any point during a conversation when

it is your turn to type, press . SEND MEMO > is displayed (see Chapter 5 for more information on Saving A Memo).

2. Begin typing the first few letters of the

name of the Memo you want to send. When you have typed enough letters, the whole Memo name is displayed.

If you don’t remember what name is used for the Memo, you can use the keys to look through the list of Memos.

3. Press when the name of the

desired Memo is displayed. The Memo is sent and displayed the same

way it would be if you were typing the message during the conversation.

4. Continue the conversation.

Enter

Send Memo

What is a Memo?

A Memo is a short message that you save in the Superprint Pro80 LV D memory and later send to someone during a conversation. For information on saving and editing Memos, see Chapter 5 on p. 31.

Enter

Relay VoiceProgram

26 • ADVANCED CALLING

SEND MEMO> PIZZA

Send Memo

EMERGENCY DIAL

Calling an Emergency Number

1. Make sure the Superprint Pro80 LVD is on. The Power light should

be lit.

2. Press the button. DIALING EMERG. NUM is displayed briefly. After a short pause, DIALING...911 is displayed.

3. When the other TTY starts ringing, the Superprint Pro80 LVD Signal light flashes slowly and LINE IS RINGING is displayed.

4. When the other person answers the call, his or her Greeting is displayed on your TTY. Type a reply to continue your conversation.

Programming the Emergency Number

1. Turn on the Superprint Pro80 LVD, the Power light should be lit.

2. Hold down the key and press . EMERGENCY NUMBER>91 is

displayed.

3. Press to clear the preprogrammed number.

4. Type the number you wish to call in an emergency such as the local police or fire

department.

5. Press . EMERGENCY NUM SAVED is displayed.

Enter

Clear

EmergencyProgram

Emergency

ADVANCED CALLING • 27

You may choose what number is saved for

the Emergency button.

You may choose to save an emergency telephone number for the button. However, this button is provided only as a convenience. Ultratec assumes no responsibility for customer reliance upon this memory feature.

This button is preprogrammed with “911.”

RELAY DIAL WITH E-TURBO

This section is for people whose Telecommunications Relay Service (TRS) supports E–Turbo technology. Please refer to the next section, “Relay Dial (without E-Turbo),” if E–Turbo is not available in your area.

28 • CHAPTER TITLE

E-Turbo calls are more streamlined.

If your relay service is E-Turbo compatible, you can take advantage of the most streamlined way to call through relay. With E-Turbo, many of the details of a relay call are automatically handled for you:

1. You dial the phone number of the person you are calling. Your Superprint Pro80 automatically connects to your TRS.

2. There is no need to interact with the Communications Assistant (CA).

3. Your preferences are automatically sent to the TRS, such as your

preference for a male or female CA or which long distance carrier to use.

Turning E-Turbo On

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until E-TURBO is displayed.

3. Press the to select <ON>.

4. Press . **E-TURBO ON** is displayed briefly.

5. Press to exit the Options menu.

Programming the E-Turbo Relay Phone Number

1. Check with your TRS for the best number to use for E-Turbo calls.

2. Turn on the Superprint Pro80 LVD.

3. Hold down the key and press . RELAY NUMBER> is displayed.

4. Type the access number of your TRS. There is space for up to 20 characters. Use

the key to correct mistakes.

5. Press . ** RELAY NUMBER SAVED ** is displayed briefly. Then, USER PREF is displayed.

6. Type the letter(s) of the relevant setting from the following chart.

Enter

Back Space

RelayProgram

Esc

Enter

Spacebar

Options

Available User Preference Settings: D Do not dial thru Z Do not type recordings verbatim

V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Relay X Do not explain Relay C Request calling card E English language G German language R French language S Spanish language 2 2-line VCO

For example: If VCO will be used when placing calls through relay, type the

letter, “V” in this menu. Then, the TRS will recognize calls as being VCO calls.

5. Press to move to the next menu option. CARRIER is displayed.

6. If you do not wish to specify a long distance provider, press . USER ID is

displayed. If you wish to specify a long distance provider, you may fill in the carrier-of-choice

option. To do this, contact your TRS for the code for your preferred long distance provider. Type this code and press . USER ID is displayed.

You may also select a carrier of choice on a call-by-call basis by using a 10–10–XXX number. Simply type the desired 10–10–XXX prefix before the number of the person you are trying to call. This overrides any preset carrier-ofchoice setting.

7. Do NOT make any changes to the USER ID setting unless told to do so by your

TRS. Press the button to exit this menu.

Placing a Call Using Relay Dial with E-Turbo

1. Make sure the Superprint Pro80 is on. The Power light should be lit.

2. Press the button. TYPE NAME OR NUMBER is displayed.

3. Type the number of the person you wish to call and press .

4. DIALING RELAY... is displayed followed by the number of the TRS that you have

programmed for this button. The call is automatically placed through the TRS. You may see some messages

such as the CA’s greeting or the status of your call being dialed.

5. When the person you are calling answers the phone, continue your conversation as

you would with any relay call.

Enter

Relay

Esc

Enter

CHAPTER TITLE • 29

RELAY DIAL (WITHOUT E-TURBO)

30 • ADVANCED CALLING

Dial through Relay with one button.

When you program the button, you save time whenever you place a call through Relay. With one touch, you can automatically dial the

Relay

Programming the Relay Phone Number

1. Turn on the Superprint Pro80 LVD.

2. Hold down the key and press

. RELAY NUMBER> is

displayed.

Relay

Program

3. Type the telephone number for your local relay service. You may use punctuation such as dashes. There is space for up to 15 characters.

Use the key to correct mistakes.

Back Space

4. Press . RELAY NUMBER SAVED is displayed.

Enter

RELAY NUMBER>

Relay

Press

Program

Hold down

RELAY NUMBER> 1 <800>

Type

RELAY NUMBER SAVED

Enter

Press

Placing a Call Using Relay Dial

1. Make sure the Superprint Pro80 LVD is on. The Power light should be lit.

2. Press the button. DIALING... is displayed followed by the number of the

TRS (Telecommunications Relay Service) that you have programmed for this button.

3. When the Relay service TTY starts ringing, the Superprint Pro80 LVD Signal

light flashes slowly and LINE IS RINGING is displayed.

4. When the CA (Communications Assistant) answers the call, his or her Greeting is

displayed on your TTY. Type instructions for the CA such as the number and the name of the person you wish to call. The CA will dial the number of the person you are calling and type information such as whether the phone is ringing or busy.

5. When the person answers the phone, the CA will introduce the call and begin

typing everything that the other person says.

6. When the other person says GA, begin typing what you want to say. The CA will

read what you type to the person you are calling.

7. Continue your conversation.

3-WAY CALLING

Relay

ADVANCED CALLING • 31

Use Baudot code for 3–way calling.

Whenever you use 3-way calling, be sure that all three TTYs are using Baudot code (see “Code” on page 51). To change to Baudot, hold down the

and keys then press .

BShiftCtrl

If your telephone service includes conference calling capabilities, the Superprint Pro80 LVD allows you to carry on a conversation with two other people.

1. Call the first person you wish to talk to.

2. When the first person answers the call, ask him or her to hold.

3. Hold down the and keys then press . HOOK FLASH is displayed

briefly. Then, NAME OR NUM is displayed.

4. Type the phone number of the second person and press .

5. When the second person answers the call, ask him or her to hold while you

reconnect the first person.

6. Hold down the and keys then press . You now have a 3–way

calling conversation.

7. Take turns as you would during a two-person conversation.

FShiftCtrl

Enter

FShiftCtrl

WAIT FOR RESPONSE

1. When someone asks you to hold during a conversation, hold down the key

and the key then press . "WAITING" is displayed.

2. The display flashes when the other person starts typing again. Continue your conversation.

TRANSFERRING CALLS

Use the following steps as a guide for transferring calls. Telephone systems can vary, so you may need to contact your system administrator for additional instructions.

1. If you are talking to someone on the Superprint Pro80 LVD and you need to transfer the call press to go into Dialing mode. NAME OR NUM is displayed.

2. Type an exclamation point ( + ) followed by the number of the new extension to which you are transferring the call. For example: ! 3333

3. Press to dial the number.

4. When the second person answers the call, inform him or her that you are

transferring a call and ask him or her to hold while you transfer the call.

5. Press to hangup your Superprint Pro80 LVD and complete the transfer. You can also hold down the key and press the button. This will

hang up the call without turning off the Superprint Pro80 LVD.

EscCtrl

On/Off

Enter

1Shift

Dial

Most systems require a “hook flash” to transfer calls.

Office telephone systems vary widely but most will require the hook flash. To dial a hook flash on the Superprint Pro80 LVD, dial an exclamation point ( ! ). For example, press the Dial key, then type an exclamation point, dial

WShift

Ctrl

What is Wait for Response?

This function frees you from having to stare at the display when the person on the other end of the line asks you to hold. If someone asks you to hold during a conversation, turn on Wait for Response. Now, the display will flash when the other person starts typing again.

32 • ADVANCED CALLING

SAVING A NEW MEMO

1. Turn on the Superprint Pro80 LVD.

2. Hold down the key and press . EDIT MEMO> is displayed.

3. Type a name for your new Memo (8 characters maximum). The name cannot be the

same as any other Memo name already stored.

4. Press . The name of the new Memo is displayed.

5. Type the message you want to save for this Memo. You can use the keys to

move around in the message and the key to delete parts of the message.

6. Press . ** MEMO SAVED ** is displayed.

USING MEMOS

1. At any point during a conversation when it is your turn to type, press .

SEND MEMO> is displayed.

2. Begin typing the first few letters of the name of the Memo you want to send.

When you have typed enough letters, the whole name is displayed. If you don’t remember what name is used for the Memo, you can use the keys to look through the list of Memos.

3. Press when the name of the desired Memo is displayed. The Memo is sent

and displayed the same way it would be if you were typing the message during the conversation.

4. Continue the conversation.

Enter

Send Memo

Enter

Back Space

Enter

Send MemoProgram

USING MEMOS

CHAPTER

USING MEMOS • 33

What is a Memo?

A Memo is a short message that you save in the Superprint Pro80 LV D memory and later send to someone during a conversation. This can save time typing during a call because you save Memos ahead of time. Some examples of Memos might be a list of your favorite toppings for ordering pizza or a message you need to send to several different people.

EDITING A MEMO

1. Hold down the key and press . EDIT MEMO> is displayed.

2. Begin typing the first few letters of the name of the Memo you wish to edit. When

you have typed enough letters, the whole name is displayed. If you don’t remember what name is used for the Memo, you can use the

keys to look through the list of Memos.

3. Press . The name of the Memo is displayed followed by the message.

4. Edit the message as needed. You can use the keys to move around in the

message, the key to delete parts of the message or the button to delete the entire message.

5. Press . ** MEMO SAVED ** is displayed.

PRINTING A MEMO

Enter

Clear

Back Space

Enter

Send MemoProgram

34 • USING MEMOS

1. Hold down the key and press . EDIT MEMO> is displayed.

2. Press to look through the list of Memos.

3. When the desired Memo is displayed, press . The Memo is printed.

4. Press to leave the Memo menu.

CLEARING A MEMO

1. Hold down the key and press . EDIT MEMO> is displayed.

2. Press the keys to look through the list of Memos.

3. Press . CLEAR MEMO <YES> is displayed.

4. Press . ** MEMO CLEARED ** is displayed.

5. Press to leave the Memo menu.

Esc

Enter

Clear

Send MemoProgram

Esc

Printer

Send MemoProgram

You can print all of the Memos at once.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page 54).

PrinterProgram

SAVING A NEW TELEPHONE NUMBER

1. Hold down and press .TYPE NAME OR ARROWS is displayed.

2. Type a new name and press . PHONE NUMBER> _ is displayed with a

blinking cursor where you can begin to type the number. A name can be up to 16 characters long including letters, spaces and numbers.

3. Type the number. There is room for up to 20 characters. You can insert dashes,

parentheses or spaces, but they are not required. You can also use the corresponding letters from a standard telephone keypad. For example:

Some company publishes its phone number as: 1 (800) 555-HEAR When dialed on a telephone, the number turns out to be: 1 (800) 555-4327 You can type the number either way on the Superprint Pro80 LVD. You can use the following keys while typing or editing numbers: The

keys to move through the number without deleting. The key to

erase characters. The button to erase the entire number.

4. Press . DIR ENTRY SAVED is displayed.

5. Press to exit the Directory.

EDITING A NUMBER

1. Hold down and press .TYPE NAME OR ARROWS is displayed.

2. Type the name for the number you want to edit. If you do not remember what

name is used for the number, you can use the keys to look through the list of numbers in the Directory.

3. Press . The number is displayed.

Enter

DirectoryProgram

Esc

Enter

Clear

Back Space

Enter

DirectoryProgram

USING THE DIRECTORY

CHAPTER

USING THE DIRECTORY • 35

How many telephone numbers can I store in the Directory?

The Superprint Pro80 LVD will store 99 numbers. When saving numbers remember that each entry must be given a unique name.

36 • USING THE DIRECTORY

You can print all of the Directory at once.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page 54).

PrinterProgram

4. Use the following keys while editing numbers: The keys to move through the number without deleting. The key to erase characters.

5. Press to save the number or press to exit this menu.

PRINTING A DIRECTORY ENTRY

1. Press . NAME OR NUM> is displayed.

2. Press to scroll through the list of numbers in the Directory.

3. When the desired entry is displayed, press . The name and number are

printed.

CLEARING A DIRECTORY ENTRY

1. Hold down and press .TYPE NAME OR ARROWS is displayed.

2. Type the name for the number you want to clear. If you do not remember what

name is used for the number, you can use the keys to look through the list of numbers in the Directory.

3. Press the button. CLEAR J SMITH <YES> is displayed.

4. Press . ** CLEARED ** is displayed.

5. Press to exit the menu without making any changes.

CLEARING THE DIALING DIRECTORY

Important! Are you sure you want to clear the Directory?

Clearing the Directory will permanently delete ALL the telephone numbers that you have saved into the Directory. To be safe, print out the Directory first (see “The Printer Button” on page 54).

Esc

Enter

Clear

DirectoryProgram

Printer

Dial

EscEnter

Back Space

HOW AUTO-ANSWER WORKS

You can turn on Auto-Answer when you are going to be away from your Superprint Pro80 LVD and unable to answer calls. It will answer the call and record text messages for you. When the Superprint Pro80 LVD answers calls, it sends both the Relay Voice Announcer message and the Auto-Answer memo.

The Relay Voice Announcer is a recording of a woman’s voice that says, “Please use text telephone or dial relay.” If you programmed in the Relay number, it also reads the telephone number for the local relay service. For more information, see “The Relay Voice Announcer” on page 25.

Auto-Answer sends a message that reads, “YOU HAVE REACHED AN ANSWERING MACHINE, PLEASE LEAVE A MESSAGE, GA.” To change what is sent, see “Editing the Outgoing Message” on page 37.

After the outgoing message has been sent, the caller can type a message for you to read. The Superprint Pro80 LVD saves the message in memory, prints the message and adds 1 to the number of calls which is displayed. The Superprint Pro80 LVD hangs up when nothing has been received for 45 seconds.

USING AUTO-ANSWER

CHAPTER

USING AUTO-ANSWER • 37

Auto-Answer does not record voice messages.

If someone calls you by voice and reaches your Superprint Pro80 LV D while Auto-Answer is on, he or she will hear the Relay Voice Announcer message. This message explains that the caller should either use a TTY or call using a relay service.

Can I answer a call even if Auto-Answer has already answered?

Yes. If someone is calling you, interrupt the Auto-Answer function by pressing . Then, begin typing to answer the call.

Esc

AUTO-ANSWER MEMORY

The Superprint Pro80 LVD will store approximately 100 short messages. The exact number of messages depends on the amount of space available in shared memory. If the memory does get full, “MESSAGE MEMORY FULL” is added to the last entry and the Superprint Pro80 LVD stops saving messages. However, it continues to answer calls as long as the printer is on. The total number of calls is still counted and all messages are printed. If the printer is off and the memory is full, then the Superprint Pro80 LVD stops answering calls.

TURNING AUTO-ANSWER ON

1. Press . If a new message has been saved that has not been reviewed, AA

ON 1 NEW MSG is displayed. If there aren’t any new messages, AA ON 0 NEW MSGS is displayed.

2. Leave the Superprint Pro80 LVD on to answer calls while you are away.

3. If the Superprint Pro80 LVD receives a call while you are away from home,

AA ON 1 NEW MSG will be displayed when you return.

TURNING AUTO-ANSWER OFF

Press . AUTO ANSWER OFF is briefly displayed. You can also press

to turn off the Superprint Pro80 LVD. To interrupt and take a call, press

REVIEWING MESSAGES

1. When Auto-Answer is on, the AA ON message is displayed.

If a new message has been left for you that has not been reviewed,

AA ON 1 NEW MSG is displayed. If there aren’t any new messages, AA ON 0 NEW MSGS is displayed.

2. Press to begin reviewing your messages. The display will tell you how many messages are saved and how much memory is

remaining. Then, each Auto-Answer message scrolls across the display. Each message begins with five dashes ( - - - - - ) and the date and time that it was received.

Why does my display look different?

If you have Caller ID on in addition to Auto-Answer, you will see more information on your display. The display might look like this: 1 AA MSG 0 CALLS. For more information on Caller ID, please see Chapter 8 on page 41.

Esc

On/Off

Auto-Answer

38 • USING AUTO-ANSWER

3. To pause at any time while reviewing messages, press the . Then press the

again to continue reviewing the messages.

4. To stop reading messages, press . CLEAR MSGS <NO> is displayed. Go to

step 7.

5. When finished, the Superprint Pro80 LVD displays, <END OF MESSAGES>.

6. Press . CLEAR MSGS <NO> is displayed.

7. To clear messages, press to change the setting to <YES>. Then, press

. MESSAGES CLEARED is displayed.

Enter

Spacebar

Esc

Spacebar

USING AUTO-ANSWER• 39

EDITING THE OUTGOING MESSAGE

1. Hold down the key and press . AA RINGS <2> is displayed.

2. Press until CHANGE GREETING <NO> is displayed.

3. Press the to change the option to <YES>. Then, press .

ANSWER> YOU HAVE RE is displayed.

4. Edit the message as needed.

You can use the keys to move around in the message, the key to delete parts of the message and the button to delete the whole message and start over.

5. Press to save this message and exit this menu. ** MEMO SAVED ** is

displayed.

SETTING THE NUMBER OF RINGS

What does Toll Saver do?

Toll Saver saves you the cost of a call when checking your Auto-Answer messages remotely. You can tell if you have any new messages because Auto-Answer picks up the call after two rings. If you do not have new messages, Auto-Answer waits for five rings. So, you can hang up after three rings without being charged for the call.

Enter

Clear

Back Space

EnterSpacebar

Auto-AnswerProgram

Can I print all of the Auto-Answer Messages at once?

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page 54).

PrinterProgram

1. Hold down the key and press . AA RINGS <2> is displayed.

2. Type the number of desired rings or “T” for Toll Saver. You can also press the

. The number of rings (<2> through <9>) or <TS> is displayed.

3. Press to save this setting. AA RINGS SAVED is displayed.

TURNING OFF THE AUTO-ANSWER RELAY VOICE ANNOUNCER

(See page 25 for information about the Auto-Answer Relay Voice Announcer.)

1. Hold down the key and press . AA RINGS <2> is displayed.

2. Press until AA VOICE < ON> is displayed.

3. Press the to change the option to <OFF>. Then, press .

AA VOICE OFF is displayed.

EnterSpacebar

Auto-AnswerProgram

Enter

Spacebar

Auto-AnswerProgram

40 • USING AUTO-ANSWER

Can I check messages when I am away from home?

Yes, remote message retrieval allows you to use another TTY when you are away from your Superprint Pro80 LVD to check your Auto-Answer messages. In order to use this function you must first save a password in your Superprint Pro80 LVD. You will be able to read your messages from another TTY location only if a password has been saved.

THE REMOTE MESSAGE RETRIEVAL OPTION

Saving a Password

1. Hold down the key and press . AA RINGS <2> is displayed.

2. Press until CHANGE PASSWORD <NO> is displayed.

3. Press the to change the option to <YES>. Then, press . TYPE AA

PASSWORD> is displayed.

4. Type your password. Your password can be up to 8 characters long and can include letters and numbers only. There is room for only one password.

5. Press to save this setting. AA PASSWORD SAVED is displayed.

Reading Auto-Answer Messages Remotely

1. Before you leave, press to turn Auto-Answer on and make sure you

have saved a password.

Auto-Answer

Enter

EnterSpacebar

Auto-AnswerProgram

2. Call your Superprint Pro80 LVD from a different TTY.

3. Wait for the Superprint Pro80 LVD to answer the call and send the Auto-Answer

message.

4. Type a slash followed by your password like this: /MYPASS (your password).

5. Press . The Superprint Pro80 LVD sends all of the Auto-Answer

information. When all of the messages have been sent, <END OF MESSAGES> is briefly displayed followed by CLEAR MESSAGES Y/N.

6. Press to clear messages. MESSAGES CLEARED is displayed and the

Superprint Pro80 LVD hangs up. Press to skip clearing messages. REPLAY MESSAGES Y/N? is displayed.

7. Press to replay messages. Go to step 5.

Press to skip replaying messages. PLEASE HANG UP is displayed and the Superprint Pro80 LVD hangs up.

Here is a sample:

Enter

USING AUTO-ANSWER • 41

John calls from another TTY and waits for his Auto-Answer message to finish

He types his password.

When John typed his password, it counted as another message.

He decides not to clear his messages.

He ends the call by deciding not to read his messages again.

42 • USING AUTO-ANSWER

ABOUT CALLER ID

If you have subscribed to Caller ID service from your telephone company, you can view the information right on the Superprint Pro80 LVD display. No additional hardware is required!

When you subscribe to Caller ID service, information about the people who call you is displayed while the Superprint Pro80 LVD display flashes, before you answer a call. Then, this information is saved along with the date and time of the call so you can review it later. Up to 99 Caller ID entries are saved. When more calls are received, the oldest entries are erased to make room for the new ones.

Caller ID information includes the phone number of the caller. Phone companies offer different options for Caller ID. Some Caller ID services provide the caller’s name. The Superprint Pro80 LVD is compatible with both options. Because different Caller ID services are available, check with your telephone company if you have questions about what is included with your service.

USING CALLER ID

CHAPTER

USING CALLER ID • 43

Caller ID is available from your telephone company.

The Superprint Pro80 LVD allows you to view Caller ID information only if you subscribe to the service through your telephone company.

TURNING ON CALLER ID

Once you have subscribed to Caller ID service, turn on Caller ID to begin displaying and saving Caller ID information.

1. Hold down the key and press the

button.

CALLER ID <OFF> is displayed.

2. Press the to change the option to <ON>. Then, press . CALLER ID IS ON is displayed.

VIEWING CALLER ID INFORMATION

Enter

Spacebar

Caller ID

Program

44 • USING CALLER ID

When Receiving Calls

1. The display flashes the message LINE

IS RINGING when the Superprint

Pro80 LVD receives a call. This is displayed only for the first ring.

2. While the line is ringing, the Caller ID information is displayed. If you choose to answer the call, you may do so.

If your Caller ID service includes name and number, both are displayed.

If your service includes number only, the number is displayed.

Why does my display look different?

If you have Auto-Answer on in addition to Caller ID, you will see more information on your display. The display might look like this: 1 AA MSG 0 CALLS. For more information on Auto-Answer, please see Chapter 7.

CALLER ID <OFF>

Caller ID

Press

... LINE IS RINGING ...

Program

Hold down

ULTRATEC 238-5400

238-5400

Reviewing Caller ID Entries

USING CALLER ID • 45

3. The Caller ID information is displayed

for eight seconds after the line stops ringing. If you do not pick up the call, 1 NEW CALL is displayed.

Press the Caller ID button when Auto-Answer is also on.

If you have Auto-Answer on in addition to Caller ID, you will need to press before reviewing Caller ID entries. For more information on Auto-Answer, please see Chapter 7.

Caller ID

The Caller ID information from the most recent call is displayed. Each call is numbered on the left side of the display.

If your Caller ID service includes both name and number, the name is displayed in the first screen.

If your service includes number only, the number is displayed in the first screen.

1. Make sure Caller ID is on.

X NEW CALLS should be displayed. You can still review previous Caller ID entries even if 0 NEW CALLS is displayed.

2. Press to begin reviewing Caller ID

entries.

1 NEW CALL

1 ULTRATEC

1 238-5400

46 • USING CALLER ID

3. With name and number service, you

can view the telephone number on a second screen. Then, date and time are on a third screen. Press the to view these screens.

4. Continue to press to scroll backwards through the Caller ID entries. To view an entry that is more recent, press .

Spacebar

5. To print a Caller ID entry, press .

Printer

6. To clear a Caller ID entry, press the

button. CLR 238-5400

<NO> is displayed.

Clear

You can print all of the Caller ID entries in memory.

Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button” on page 54).

PrinterProgram

7. Press the to change the option to <YES>. Then, press . **CLEARED** is displayed.

Enter

Spacebar

1 11/03 9:30AM

PRINTING IN PROGRESS

Printer

CLR 238-5400 <NO>

Clear

** CLEARED **

Enter

Press

2nd. Press 1st...

Caller ID Displays

The Display This is the shows this... meaning...

TTY ON Caller ID is not on. To turn it on, hold down

the key and press the button.

.. LINE IS RINGING .. Incoming call. If Caller ID is on, this is

displayed only for the first ring.

NAME 555-1234 Caller ID display for name and number

service. This is the caller’s name and telephone number. Displayed while line is ringing.

555-1234 Caller ID display for number only service.

This is the caller’s telephone number. Displayed while line is ringing.

NUMBER UNAVAILABLE The telephone company does not have NAME UNAVAILABLE Caller ID information for this caller.

NUMBER BLOCKED The caller has used Caller ID blocking when

placing this call.

2 NEW CALLS There are two Caller ID entries that have not

been reviewed.

1 ULTRATEC The number of the call and the name of the

caller. This is the first of three possible displays when reviewing Caller ID entries with name-and-number service.

1 238-5400 The number of the call and the phone number

of the caller. This is the second of three possible displays when reviewing Caller ID entries with name-and-number service. This is the first of two possible displays when reviewing Caller ID entries with number only service.

1 11/03 09:30 AM The number and the date of the call. This is

the last display for each entry.

Caller IDProgram

USING CALLER ID • 47

48 • USING VOICE CARRY OVER

WHAT IS REQUIRED?

You will need:

✔ Superprint Pro80 LVD connected to a telephone (see “Connecting Power & Phone

Line” on page 9).

The person you are calling (or who calls you) will need one

of the following:

✔ A telephone if the call is placed through a Telecommunications Relay Service

(TRS).

✔ Other TTY and a telephone both directly connected to the same phone line. ✔ Other TTY with acoustic cups and a telephone.

USING VOICE CARRY OVER (VCO)

CHAPTER

USING VOICE CARRY OVER • 49

What is VCO?

VCO stands for “Voice Carry Over.” Ultratec developed this technology to allow you to use your own voice during a conversation. You speak using a telephone and read responses using your Superprint Pro80 LVD. VCO calls can be made directly between two TTY users or placed through your Relay service.

VCO INFORMATION

This section contains answers to frequently asked questions about VCO.

How does the Telecommunications Relay Service (TRS) relay my VCO call?

Every state in the U.S. has a TRS which links TTY users with those who do not have TTYs. With the TRS, VCO calls are made with the help of an operator called a Communications Assistant (CA). You can speak directly to the person you are calling. That person speaks his or her reply which the CA types for you to read on your TTY. This service is available 24 hours, 7 days a week.

By law, all relay calls are kept strictly confidential. You may find your state’s toll-free TRS number in the front of your local telephone book.

Does VCO automatically translate between voice and text?

No. VCO requires the use of a TTY or TRS. During a VCO call through the TRS, the CA types the other person’s spoken words and you can read what is said on your display. During a direct VCO call, the other person types the message on a TTY.

Is there an additional charge for using VCO and TRS?

No. VCO does not cost anything! The TRS service is provided toll-free. Local calls are free. Long distance calls incur the same charges as standard voice conversations of the same duration, distance and time of day. Some phone companies also offer reduced rates for long distance.

Where can I learn more about VCO?

Contact your state’s TRS and ask them about the specific VCO options available to you, such as 2-line VCO and user profiles. Your state’s TRS number can be found in the front of your local telephone directory.

What is HCO?

Hearing Carry Over (HCO) is similar to VCO, in that it combines voice telephone calling with TTY calling. The difference is that instead of speaking for yourself and reading the reply, HCO lets you hear for yourself and then type the reply.

50 • USING VOICE CARRY OVER

HOW TO PLACE A VOICE CARRY OVER (VCO) CALL

Using the Telecommunications Relay Service (TRS)

If the following is true, use these instructions:

The person I am calling does not have a TTY.

1. Press to dial the TRS number (to program this button, see “Programming the

Relay Phone Number” on page 28).

2. Wait for the Communication Assistant (CA) to answer. Then, type the message,

“VCO PLS GA” on the keyboard.

3. Pick up the telephone handset.

4. When you see the message VCO ON on the Superprint Pro80 LVD display, tell the

CA by voice the number you want to call. The CA dials the number of the person you are calling.

5. When the person answers, the CA types the person’s greeting so that you can read

it on your Superprint Pro80 LVD.

6. When you see “GA,” you can begin speaking directly into the telephone handset

and read the replies that the CA types.

Calling Directly

If the following is true, use these instructions.

The person I am calling is a hearing person who has a

phone/TTY combination.

1. Dial the phone number of the person you are calling on the Superprint Pro80 LVD.

2. Wait for the person to answer. Watch your signal light and display to determine if

he or she is answering by voice or using a TTY.

3. If the person is speaking, pick up the telephone handset and tell the hearing person

that you would like to use VCO. If the person is typing on a TTY, type on your Superprint Pro80 LVD that you

would like to use VCO.

4. When the other person is ready to use VCO, you can begin your conversation by

speaking into the phone and reading what the other person types on your Superprint Pro80 LVD display.

Relay

USING VOICE CARRY OVER • 51

52 • USING VOICE CARRY OVER

THE OPTIONS BUTTON

Code

TTYs communicate with each other using a “language” which is called a “code.” The Superprint Pro80 LVD uses three different communication codes: Turbo Code, Baudot and ASCII (optional). Please see Chapter 11, “Using Codes” for more information.

1. Press . CODE < AUTOMATIC> is displayed. This is the default setting

which allows the Superprint Pro80 LVD to automatically determine the best code to use for each call. With this setting, the Superprint Pro80 LVD detects which codes the other TTY uses and selects the most appropriate one.

2. Press the to change the setting to the code you prefer.

3. Press to save this setting or press to exit the Options menu without

making any changes. Depending on the code that you select, other options may become available. For more information on these settings, see Chapter 11.

Set the Clock

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until SET CLOCK <NO > is displayed.

3. Press the to change the option to <YES>. Then, press . The date

and time are displayed with the first number flashing.

4. Type each number, it will automatically advance to the next number.

EnterSpacebar

Options

EscEnter

Spacebar

Options

PERSONALIZING GENERAL OPTIONS

PERSONALIZING GENERAL OPTIONS • 53

CHAPTER

There are several features programmed by

the Options button.

The button lets you customize certain features of the Superprint Pro80 LVD to your preferences. There are several features listed in this menu. Directions for customizing them are given in this chapter.

Options

5. Press when the date and time are correct, or press to exit the

Options menu without making any changes.

Turbo Code

For this option, it is recommended that you leave the setting as TURBO CODE < ON>. This allows the Superprint Pro80 LVD to use Turbo Code when it connects to another TTY that has this capability. Remember that when the Code option is set to CODE <AUTOMATIC>, the Superprint Pro80 LVD will automatically select the best code to use for each call. For more information on Turbo Code, please see Chapter 11.

If you do choose to turn off Turbo Code follow these steps:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until TURBO CODE < ON> is displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting and move to the next option in the menu, or press

to exit the Options menu without making any changes.

E-Turbo

™

Enhanced Turbo Code (or E-Turbo) technology enables your TTY and your relay service to work together, streamlining your relay calls. Relays that offer E-Turbo provide calls that are more “functionally equivalent” to traditional voice calls than ever before. With E-Turbo, many of the details of a relay call are automatically handled for you:

● You dial the phone number of the person you are calling. Your Superprint Pro80

LVD automatically connects to your TRS.

● There is no need for you to interact with the CA.

● Your preferences are automatically sent to the relay such as your preference for a

male or famale CA.

To turn E-Turbo on:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until E-TURBO is displayed.

3. Press the to select <ON>.

4. Press . **E-TURBO ON** is displayed briefly.

5. Press to exit the Options menu.

You will also need to program the access telephone number for your E-Turbo compatible TRS. Please see page XX for more information about setting up and using E-Turbo.

Esc

Enter

Spacebar

Options

Esc

Enter

Spacebar

Options

EscEnter

54 • PERSONALIZING GENERAL OPTIONS

Auto ID

™

The Auto ID feature alerts a hearing person that you are calling from a TTY. It automatically sends a series of audible tones over the telephone line every few seconds. This helps people like 911 operators quickly recognize a TTY call.

The tones are sent if someone picks up your call but no one begins typing. SENDING AUTO ID is displayed each time the tones are sent. Tones are also sent if no one types for a few minutes during a conversation. Auto ID turns off whenever you start typing.

NOTE: If the message, SENDING AUTO ID appears on your display, you may still do any of the Superprint Pro80 LVD’s functions.

It is recommended that you leave Auto ID on all the time so it will always be available in the event of an emergency. To turn off the Auto ID feature:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until AUTO ID < ON> is displayed.

3. Press the to change the setting to <OFF>.

4. Press to save this setting and move to the next option in the menu, or press

to exit the Options menu without making any changes.

Dial Using

The Superprint Pro80 LVD is set for touchtone dialing, which is correct for almost all telephone lines. With the Dial option, you can change the setting to pulse dialing if needed.

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until DIAL USING < TONE> is displayed.

3. To change the setting to <PULSE>, press the .

4. Press to save this setting and move to the next option in the menu, or press

to exit the Options menu without making any changes.

Dialing Prefix

A dialing prefix can be handy if you frequently have to type a series of numbers before dialing a phone number. This is common in office settings where a code such as “9” is required to obtain an “outside line.” When a Dialing Prefix is saved, the Superprint Pro80 LVD will always dial the prefix before dialing a number from the Dialing Directory. The Dialing Prefix is not used when dialing from the keyboard.

Esc

Enter

Spacebar

Options

Esc

Enter

Spacebar

Options

Leave Auto ID on all the time.

If you choose to turn Auto ID off, the Superprint Pro80 LVD will not automatically alert people that you are using a TTY. Without Auto ID, you will need to type in order to send TTY tones or use the Voice

PERSONALIZING GENERAL OPTIONS • 55

1. Press . CODE < AUTOMATIC> is displayed.

Options

56 • PERSONALIZING GENERAL OPTIONS

2. Press until EDIT PREFIX <NO> is displayed.

3. Press the to change the option to <YES>.

4. Press . DIALING PREFIX > is displayed.

5. Type the prefix. There is room for up to 29 characters.

6. Press to save this setting and move to the next option in the menu, or press

to exit the Options menu without making any changes.

Interrupt

If you turn Interrupt off, you will not receive Interrupt request messages. Your key will still send the interrupt message while someone else is typing.

1. Press . CODE < AUTOMATIC> is displayed.

2. Press until INTERRUPT <ON> is displayed.

3. Press the to change the setting to <OFF>.

Spacebar

Options

Interrupt

Esc

Enter

Spacebar

What items are programmed by the Printer button?

All of the settings that affect how your printouts look are programmed with the button. You have choices about the size of the font and the way conversations are printed. With this button, you can also choose to print all the items of a particular type such as all the Auto-Answer messages currently in memory.

Printer

Print Font

Usually, the Superprint Pro80 LVD prints everything in bold letters. With the Print Font option you can choose between normal, bold, wide or large letters.

1. Hold down the key and press . PRINT FONT <BOLD> is

displayed.

2. Press the to change the setting.

3. Press to save this setting and move to the next option in the menu, or press

to exit the Print Setup menu without making any changes.

Esc

Enter

Spacebar

PrinterProgram

Printer crosses paper twice for large print font.

An occasional white line may appear across text when using the large print font. This happens because the printer moves across the paper two times for each line of text. This does not mean that there is anything wrong with the printer.

4. Press to save this setting and move to the next option in the menu, or press

to exit the Options menu without making any changes.

Esc

Enter

PERSONALIZING GENERAL OPTIONS • 57

THE PRINTER BUTTON

Print Case

Usually, what you type is printed in lower case letters and what is typed by the person on the other end of the line is printed in upper case letters. With the Print Case option you can also choose to have printing appear in either all upper case or all lower case.

1. Hold down the key and press . PRINT FONT <BOLD> is

displayed.

2. Press to scroll through the options until PRINT CASE <UP/LOW> is

displayed.

3. Press the to change the setting.

4. Press to save this setting and move to the next option in the menu, or press

to exit the Print Setup menu without making any changes.

Print all Auto-Answer Messages

1. Hold down the key and press . PRINT FONT <BOLD> is

displayed.

2. Press to scroll through the options until PRINT AA MSGS <NO> is

displayed.

3. Press the to change the setting to <YES>. Then, press . A list of

every Auto-Answer message and the time it was received is printed.

4. Press to stop printing, if needed.

Print all Caller ID Entries

1. Hold down the key and press . PRINT FONT <BOLD> is

displayed.

2. Press to scroll through the options until PRINT CALLS <NO> is displayed.

3. Press the to change the setting to <YES>. Then, press . A list of

every Caller ID entry is printed.

4. Press to stop printing, if needed.

Print Dialing Directory

1. Hold down the key and press . PRINT FONT <BOLD> is

displayed.

2. Press to scroll through the options until PRINT DIAL DIR <NO> is

displayed.

3. Press the to change the setting to <YES>. Then, press . A list of

all the names and numbers in the Directory is printed.

4. Press to stop printing, if needed.

Esc

EnterSpacebar

PrinterProgram

Esc

EnterSpacebar

PrinterProgram

Esc

EnterSpacebar

PrinterProgram

Esc

Enter

Spacebar

PrinterProgram

58 • PERSONALIZING GENERAL OPTIONS

COMMUNICATION CODES

TTYs communicate with each other using a kind of “language” which is called a “communication protocol” or “code.” The Superprint Pro80 LVD uses three different communication codes: Turbo Code

, Baudot and ASCII (optional).

The Superprint Pro80 LVD automatically decides which code to use while communicating with other TTYs. It can tell what codes the other TTY uses and selects the most appropriate code.

For various reasons, you can set the Superprint Pro80 LVD to use only the code that you tell it to. It will return to the default setting when you turn it off.

TURBO CODE

About Turbo Code

When your Superprint Pro80 LVD connects to another TTY that uses Turbo Code, your conversation occurs as fast as you type. This means that your conversation is sent using “real time” transmission and reception without annoying delays. Plus, Turbo Code allows you to interrupt the other person.

You can tell when the TTY has connected using Turbo Code because a small dot, like a period, is displayed on the left side of the display.

If you wish to turn off Turbo Code, see “Turbo Code” on page 52.

USING CODES

CHAPTER

USING CODES • 59

S.O NICE TO HERE FROM YOU

The Turbo Code Dot

Selecting Turbo Lock

To make sure that you are using Turbo Code with a call, you may “lock” your unit in Turbo Code by selecting Turbo Lock:

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the option to <TURBO LOCK>. Then, press .

TURBO LOCK <OFF> is displayed.

3. Press the to change the option to <ON>. Then, press .

** TURBO LOCK ON ** is displayed.

4. Press to exit the Options menu.

BAUDOT CODE

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the setting to <BAUDOT>.

3. Press . BAUDOT <45> is displayed.

4. Press the to select either <45> or <50>. Then, press

to save it. ** BAUDOT CODE ON ** is displayed briefly. Select<45> to use only 45.5 baud Baudot. Most Baudot TTYs use this setting. Select <50> to use only 50 baud Baudot. TTYs purchased in Australia, New

Zealand or South Africa use 50 baud.

5. Press to exit this menu.

ASCII (OPTIONAL)

About ASCII

ASCII stands for American Standard Code for Information Interchange. Some TTYs and all computers in the United States and Canada use ASCII. If your Superprint Pro80 LV D has ASCII, you may need to change some options. To connect your Superprint Pro80 LVD to a computer, the other person should have the computer set to use 300 baud, half duplex, 8N1 parity and CR.

Changing ASCII Options

1. Press . CODE < AUTOMATIC> is displayed.

2. Press the to change the setting to <ASCII>.

3. Press . ** ASCII CODE ON ** is displayed briefly. Then, the first of the

ASCII options is displayed.

4. Press to scroll through the options. These described in the next section, “ASCII

Options.”

Enter

Spacebar

Options

Esc

EnterSpacebar

Enter

Spacebar

Options

Esc

EnterSpacebar

Enter

Spacebar

Options

60 • USING CODES

5. For each option, you can press the to change the setting. Then, press

to save it. The next option will be displayed.

6. Press to exit the ASCII Options at any time.

ASCII Options

ASCII (ORIGINATE/ANSWER)

Determines which machine is calling and which one is answering. This usually happens automatically. However, if you are manually setting up ASCII, select ORIGINATE if you are going to be the person placing the call and select ANSWER if you are going to be receiving ASCII calls. The default is ORIGINATE.

Baud Rate (110/300)

Determines how fast the signals travel through the phone lines. You can choose 110 or 300 baud, but 110 is rarely used. The default baud rate is 300.

Duplex (HALF/FULL)

Controls how characters are displayed. If you get double characters (lliikkee tthhiiss) or none at all, change the option between half duplex and full duplex. The default is half duplex.

Parity (8N1/7E1)

Controls error-checking. You can choose 8N1 or 7E1. The first number is data bits. The middle letter means: “N” for No parity or “E” for Even parity. The last number is stop bits. The default is 8N1 parity.

Return Sequence (CR/CR + LF)

Determines what the Superprint Pro80 LVD sends when you press the key. You can choose CR or CR + LF. CR stands for “carriage return” and CR + LF stands for “carriage return plus line feed.” A carriage return goes to the beginning of the current line. A carriage return plus a line feed goes to the beginning of the next line. The default is CR + LF.

ASCII Seek Time (3)

Sets the length of time during which the Superprint Pro80 LVD sends out an ASCII seek tone. The normal TTY seek time is 3 seconds. You may need more time if you often connect to computers. Six seconds is recommended. Selecting 0 turns off ASCII

code and your Superprint Pro80 will not try to use it even if the other TTY is using ASCII.

Esc

Enter

USING CODES • 61

TROUBLESHOOTING ASCII CALLS

If you do not receive a clear message during an ASCII call, try:

• Changing the parity setting to correct garbled strings of text.

• Changing the duplex setting to correct no characters or double characters appearing when you type.

• Changing the baud rate (110 or 300).

• Changing the ASCII (ORIGINATE/ANSWER) setting.

If the code option is set to automatic and your Superprint Pro80 LVD loses the ASCII connection, NO ASCII CONNECTION is displayed and Baudot is used.

If the code option is set to ASCII and your Superprint Pro80 LVD loses the ASCII connection, it waits until the other person changes to ASCII or until you change the code option setting to automatic or Baudot.

If you are unable to make an ASCII connection, check to make sure your ASCII seek time is set to at least 3. You can also try increasing the seek time.

62 • USING CODES

Ordinary care of your Superprint Pro80 LVD includes replacing the printer paper and replacing the batteries. If you have any other problems, you may be able to solve them by reading the Troubleshooting section of this manual.

Besides the printer paper and batteries, the Superprint Pro80 LVD has no other userserviceable parts. Any repair work should be done by a qualified service person. If you try to repair the TTY yourself, you may damage the Superprint Pro80 LVD and you will void your warranty.

CARE & REPAIR

CHAPTER

CAUTION!

✔ Adjust only those controls that are covered by the operating instructions. Improper

adjustment of other controls may damage the Superprint Pro80 LVD.

✔ To clean: Unplug the Superprint Pro80 LVD from the wall outlet. Use a damp

cloth. Do not use liquid or aerosol cleaners.

✔ Never attempt to open, disassemble or service the Superprint Pro80 LVD. All

repairs should be performed by an authorized service center. Opening or removing covers exposes you to the risk of dangerous voltages and other hazards. If reassembled incorrectly, the Superprint Pro80 LVD can become an electrical shock hazard.

✔ Avoid using a telephone (other than a cordless type) during an electrical storm.

There is a remote risk of electric shock from lightning.

✔ Do not use the telephone to report a gas leak in the vicinity of the leak.

BATTERY CARE

The Superprint Pro80 LVD will run on batteries for short periods of time such as if the power fails or if the power adapter is unplugged. Fully-charged, the six, AA rechargeable NiCad batteries will provide approximately 15 minutes of normal use. When the Power light blinks, you have about 5 minutes of battery power left. The batteries will last longer if you turn off the printer when you use battery power.

CARE & REPAIR • 63

Checking the Batteries

Over time, with normal use, the batteries lose their ability to hold a full charge. To be sure that the batteries are fully charged, check them once a month.

1. Unplug the AC adapter.

2. Turn on the Superprint Pro80 LVD for 15 minutes (you can still use it for calls

during this time).

3. If the Power light still glows steadily after 15 minutes, then the batteries are fine. If the Power light begins to blink during this time, it is time to “exercise” the batteries (see the next section).

Exercising the Batteries

1. Unplug the Superprint Pro80 LVD and turn it on.

2. Leave the Superprint Pro80 LVD this way until the Power light flashes.

3. Turn the power off and plug the Superprint Pro80 LVD back in for at least 24

hours.

4. Unplug the Superprint Pro80 LVD and turn it on.

5. Leave the Superprint Pro80 LVD this way for 15 minutes.

6. Repeat steps 1 through 5 until the Power light does not blink after 15 minutes of

being on without the power adapter plugged in.

7. Plug in the Superprint Pro80 LVD. It is now ready for use.

64 • CARE & REPAIR

CAUTION!

✔ Use only the type and size battery specified in the instructions for your

unit. NEVER USE NiMH OR ALKALINE RECHARGEABLE BATTERIES.

✔ Do not dispose of the batteries in a fire. Cells may explode. Check local

codes for possible special disposal instructions.

✔ Do not open or mutilate the batteries. Battery electrolyte is corrosive

and may cause damage to the eyes or skin. It may be toxic if swallowed.

✔ Exercise care in handling batteries in order not to short them with

conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

Replacing the batteries

Replace the batteries every two or three years, or when they run down in less than 15 minutes and exercising them does not help.

Use only AA, NiCad rechargeable batteries. NiMH and alkaline rechargeable batteries will damage the Superprint Pro80 LVD if it is plugged in. NiMH batteries require their own recharger.

If you unplug the Superprint Pro80 LVD and remove the batteries for more than 12 hours, all memory will be erased. The Greeting, Auto-Answer message and other personalized settings will go to the factory default settings.

CARE & REPAIR • 65

Step 2

Step 4

Step 1

Step 3

CLEARING ALL MEMORY

You can clear all conversations, memos, Directory entries, and Auto-Answer messages at one time. Follow these steps to clear all memories:

1. Press . CLEAR <CONVERSATION> is displayed.

2. Press until you see <ALL>.

3. Press . CLEAR ALL MEM <NO> is displayed.

4. Press to change the option to <YES>.

5. Press . ALL MEMORY CLEARED is displayed.

RESETTING THE SUPERPRINT pro80

Resetting the Superprint Pro80 LVD returns all options to their original settings. It also clears all Conversations, Auto-Answer messages, Memos and Directory entries. Follow these steps to reset the Superprint Pro80 LVD:

1. Press the left key, the right key, and the key ( + + ) all at the same time. You will see a version number and RESET Y/N? on the display.

2. Press to reset. ** RESET ** is displayed briefly. Press if you change your mind and decide not to reset the Superprint Pro80

LVD.

CLEANING

To clean:

1. Unplug the Superprint Pro80 LVD from the wall outlet.

2. Use a damp cloth. Do not use liquid or aerosol cleaners.

CtrlShiftShift

Important! Are you sure you want to reset

the Superprint Pro80 LVD?

Resetting the Superprint Pro80 LVD deletes all your personalized settings and everything stored in memory. There is no way to get the contents back after you reset. You may wish to print out the Directory or other saved items first.

Enter

Spacebar

Enter

Spacebar

Clear

Important! Are you sure you want clear the memory

Cleared memory cannot be retrieved. You may wish to print out the Directory or other saved items first (see “The Printer Button” on page 54).

66 • CARE & REPAIR

REPAIR

If your Superprint Pro80 LVD is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover.

Follow these steps if you need to send the Superprint Pro80 LVD to our repair center:

1. Pack it in the original shipping carton or a similar sturdy box.

2. Include a note that describes the problem. The note will help our technicians find

the problem.

3. Insure the Superprint Pro80 LVD for shipment. Ultratec or an authorized Ultratec

repair center is not responsible for damage during shipping to the center.

Send the Superprint Pro80 LVD to the Ultratec National Service Center at:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

(608) 238-5400 (V/TTY)

email: service@ultratec.com

TROUBLESHOOTING

Dialing Problems

Dialing does not work.

Make sure you have the right tone or pulse setting for your telephone system (see “Dial Using” on page 53).

The display says ** NO DIRECT CONNECT **.

The Superprint Pro80 LVD is not properly connected to the telephone line or the line may be in use. Be sure the cord is firmly plugged into the Superprint Pro80 LVD and the telephone wall jack. You can also try using a different telephone cord or wall jack.

Display/Connection Problems

The display shows all numbers, symbols, or unreadable characters instead of words.

Press the . If that does not help and you have a Turbo Code connection, try changing from Turbo Code to Baudot code. Hold down the and keys and press to change to Baudot code. If the symbols are scrolling across the display very fast, hang up the call and try again. This could be a bad connection.

ShiftCtrl

Spacebar

CARE & REPAIR • 67

68 • CARE & REPAIR

Some characters are not being sent.

Because Baudot code does not support special characters, it does not recognize some of the “shift” characters on the top row of a TTY (example: @ # $ % ^ & *_<>). To type these characters (such as in an email address) make sure your call is connected in Turbo Code (see “About Turbo Code” on page 59).

Printer Problems

The printer does not work.

Be sure the printer is on by pressing

If it is, try resetting the printer by turning

the Superprint Pro80 LVD off and on again.

The printer works, but it prints too lightly or not at all.

Make sure you have high-grade thermal printer paper and it is correctly installed. (See “Installing Printer Paper” on page 10).

There is a thin white line across some of the print.

This sometimes happens when printing with the large size font because the printer goes across the paper two times for each line of text.

The printer only prints the bottom half of characters.

The print head should be replaced. Contact your dealer or Ultratec.

On battery power, the printer prints too slowly or lightly.

The batteries are low. Connect the AC adapter for 24 hours to recharge the batteries. The Superprint Pro80 LVD is not designed for continued use on battery power.

The printer prints over the same line so the print is not readable.

The paper may be sticking. Make sure the roll of paper on the paper holder is pulled out away from the Superprint Pro80 LVD as far as it can go. The paper holder should snap into place when it is fully extended. Also, make sure that no cords or other item is touching the paper.

Power Problems

The batteries run down too soon.

You may not be regularly using your Superprint Pro80 LVD on battery power, or the batteries are old (see “Battery Care” on page 61).

The Superprint Pro80 LVD does not turn on when you press the On/Off switch, or the Power light blinks even when the AC adapter is plugged in.

Be sure the electrical outlet is working. Be sure you are using the correct AC adapter—it should be a 10VDC, 1500 mA adapter. If you still have a problem, contact your dealer or Ultratec.

Printer

Physical Dimensions

Size - 12.25" x 9.25" x 2.5" Weight - 3.5 lbs. with batteries

Power

AC adapter - 10VDC, 1500 mA AC adapter is UL/CSA listed The six, AA NiCad rechargeable batteries are user-

replaceable. They power the unit for approximately 15 minutes.

Keyboard

Full size, computer style 11 special, one-touch function buttons Sticky keys for single-handed typists Character set:

A-Z, 0-9, Backspace, Enter/LF, Space, +=-$’()”/:;?,.*#%

Display

Blue/green vacuum-fluorescent Bidirectional 20 Characters Character Height - 0.5" (12.5 mm)

Direct Connect

Pulse or tone dialing

Auto-Answer

Saves and prints messages Personalizable message Selectable number of rings before answer Remote message retrieval

Caller ID

Demodulates Bell 202 and V.23 1200 Baud PSK asynchronous data as specified in the CLASS (Customer Local Area Signalling Service) specification.

Communication Codes

Automatic code detection on outgoing calls (Turbo

Code, ASCII or Baudot) Baudot Code:

45.5 and 50 baud Sensitivity: -45 dbm Output: -10 dbm

urbo Code: 100 baud (average) 7 data bits

ASCII Code (optional):

8N1 and 7E1 110 and 300 baud Answer and originate Full and half duplex Compatible with Bell 103 modems

Memory

32K total Memory edit functions: insert, clear Memo/Directory Memory:

9,500 characters

Stores and sends over 100 named memos Stores and dials up to 99 Directory entries Auto-Answer/Conversation Memory:

22,000 characters maximum capacity Stores recent TTY conversations Stores over 100 Auto-Answer messages

Printer

Prints 80 characters per line Uses 8.5" (216mm) thermal paper Automatically divides long words

Approvals

FCC approved. FCC Registration No. (Part 68): D8KUSA-40006-DT-E

REN: 0.6B CSA certified: LR 80395

SPECIFICATIONS

CHAPTER

SPECIFICATIONS • 69

FCC information

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference with the radio and television reception. The

Superprint Pro80 LV D

has been tested and found to comply with the specifications for a Class B computing device in accordance with the specifications in Subpart J of Part 15 of the FCC Rules. These rules are designed to provide reasonable protection against radio frequency interference in residential installations.

There is no guarantee that interference will not occur during use. You can determine if this equipment causes interference to radio or television reception by turning the

Superprint

Pro80

LVD

on and off while

the television or radio is on. If this equipment does cause interference the user is

encouraged to try to correct the interference by one or more of the following measures:

– Reorient the radio or television receiving antenna. – Move the

Superprint

Pro80

LVD

further away

from the radio or television.

– Plug the

Superprint

Pro80

LVD

into a different outlet so it is on a different branch circuit than the television or radio.

– If necessary, consult an experienced

radio/television technician or the manufacturer for additional suggestions.

The user may find the following booklet prepared by the Federal Communications Commission helpful: Interference Handbook. This booklet is available from the Superintendent of Documents, U.S. Government Bookstore, 310 W. Wisconsin Ave., Suite 150, Milwaukee, WI 53203, (414) 297-1304 (voice).

This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules for the United States.

The telephone jack used on the

Superprint

Pro80

LVD complies with FCC Part 68, Subpart F rules and regulations and is an RJ11C.

A label is located on the underside of the

Superprint

Pro80

LVD

containing the FCC registration number and the Ringer Equivalence Number (REN). You must, upon request, provide the following information to your local telephone company: USOC Jack Type: RJ11; REN:0.6B.

Should you experience trouble with this telephone equipment, please contact:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

email: service@ultratec.com

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If trouble is experienced with your

Superprint

Pro80

LVD

, for repair or warranty information, please contact Ultratec Inc. Customer Service at (608) 2385400 (V/TTY). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

This equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs.

Your telephone company may discontinue your service if your equipment causes harm to the telephone network. They will notify you in advance of disconnection, if possible. During notification, you will be informed of your right to file a complaint to the FCC.

Occasionally, your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the operation of your equipment. If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service.

Other than replacing the batteries, the

Superprint

Pro80

LVD

does not have any user-serviceable parts.

70 • SPECIFICATIONS

INDUSTRY CANADA WARNINGS

NOTICE: The Industry Canada Label identifies

certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.

AVIS D'INDUSTRIE CANADA

AVIS: L'étiquette d'Industrie Canada identifie le

matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L'abonné ne doit pas oublier qu'il est possible que la comformité aux conditions énoncées ci-dessus n'empêche pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise de télécommunications peut demander á l'utitisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre de la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

AVERTISSEMENT: L'utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d'inspection des installations électriques, ou à un électricien, selon le cas.

AVIS: L'indice d'équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface. La terminaison d'une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.

SPECIFICATIONS • 71

72 • SPECIFICATIONS

3-Way Calling…2, 29 AC adapter…9, 62, 66-67

jack…5, 9 Adapter, see AC adapter Address

repair…65

Ultratec…inside front cover Announcer, see Voice Announcer and Relay Voice

Announcer

Answering a call…19 ASCII…51, 57-58, 60, 67

changing options…58-59

seek time…59

troubleshooting…60 Auto ID

about…2, 52

turning on and off…52 Auto-Answer…35-38

about…2, 35

button…1, 6, 36-38

clearing…64

memory for…36, 64, 67

outgoing message…37

password…38

printing messages…36, 54

Relay Voice Announcer…38

remote message retrieval…38

reviewing messages…36, 39

rings…38

turning on and off…36 Batteries…61-63, 66

checking…62

compartment…5

exercising…62

how long they last…61

power problems…66

replacing…9, 63

safety, see Safety Instructions

type to use…63 Baud rate…59-60, 67 Baudot…51, 66-67 Call progress

about…2, 18

displays…18 Caller ID

about…2, 41

button…1, 6

displays…45

printing entries…44, 55

reviewing entries…42

turning on and off…42 Calling, long distance…18 Cleaning…65 Clear button…1, 6 Clock, see Date and time Codes…51, 57-60 Computer, connecting with a…58-59 Control (Ctrl) key…29-30, 64 Conversation

clearing…21

etiquette…20

memory for…20, 67

printing…21, 55

reviewing…21 Date and time…12, 20, 36, 41 Dial button…1, 6, 13-14, 16, see also Dialing Dialing, see also Dial button

emergency…16, 27

from keyboard…2, 13

from the Directory…14

prefix…53

pulse…10, 53, 67

INDEX

INDEX • 73

Relay…28 special requirements…18 tone…10, 53, 67 touchtone…10, 53, 67 troubleshooting…65

Ultratec PRO80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual