Ultratec CapTel 880i Setup Manual

CapTel® 880i

Setup Guide

305-018602 10/15

About Your New

CapTel® 880i

Your new CapTel 880i is like any other telephone in many ways: it
connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.

Your new CapTel 880i is also different than a traditional telephone
in some important ways.

In order to show captions, your CapTel 880i connects to the Internet
the same way you connect a computer to the Internet. The Internet
connection links to a free Captioning Service, where a specially-trained
operator transcribes everything your caller says into captions. The
captions are sent back over the Internet to your CapTel 880i phone, for
you to read in the display.

Because the CapTel 880i relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.

Action Needed – Registration

The Federal Communications Commission (FCC) requires that all CapTel 880i
users register their CapTel phone. As you set up your new phone, please
follow registration directions on the screen. The Captions feature cannot be
activated until registration is complete.

Need help registering? Call 1-888-269-7477

Where To Get Help

Help is available 24 hours a day, 7 days a week. Please contact:

Toll-Free Installation Help Line: 888-269-7477

Email: [e-mail] • Fax: [phone]

Online Help: www.captel.com/customer-service.php

If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 880i. You
can also try the Troubleshooting suggestions at the end of this guide to help
with any problems.

Important Information when Calling for Help

The following information may help CapTel Customer Service troubleshoot your
problem. If possible, please have this information handy when you call for help:

My Telephone Number

My CapTel 880i Electronic Serial Number (ESN)

(located underneath your CapTel phone)

My Internet Service Provider

My Telephone Service Provider

If using WiFi: Name of WiFi Network (SSID)

WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)

Installation Help: 888-269-7477 WHERE TO GET HELP • 1

TABLE OF CONTENTS

Step 1 Requirements ����������������������������������������������� 3

Step 2 Choosing a Location �������������������������������������� 4

Step 3 Connect the Telephone Line ������������������������� 5

Step 4 Connect to a Power Outlet ���������������������������� 6

Step 5 Select a Language ����������������������������������������� 7

Step 6 Connect to your Internet Service ������������������ 8

Step 7 Setting the Time and Date �������������������������� 19

Step 8 Registering Your CapTel Phone ������������������� 20

Step 9

Record Personal Greeting Message

Troubleshooting ���������������������������������������������������� 24

What is in the box?

Your CapTel 880i includes the following parts:

• CapTel 880i Phone

• Telephone Cord

• Ethernet Cable – to connect

(Optional)

to Internet service

(not necessary for
WiFi installations)

��� 22

• Power Adapter –
to plug into a
wall outlet

Important! Use only the power adapter that

came in the box with your CapTel 880i

2 • TABLE OF CONTENTS Installation Help: 888-269-7477

• CapTel Setup
Guide and CapTel
How-to Guide

STEP 1

Requirements

Before you set up your phone, make sure you already have:

Telephone Service

Connects to the CapTel 880i via a telephone cord using a standard RJ11
connection. Your telephone service can be any of the following:

• Standard analog service

• DSL (Digital Subscriber Line)
– filter recommended

• Digital Cable phone service

NOTE: Your CapTel 880i does NOT work with digital Private Branch Exchange
(PBX) phone systems found in some business settings, residential facilities,
and hotels, unless an analog port is available.

• VOIP (Voice Over Internet Protocol)
phone service

• Fiber Optic phone service

Access to High-speed Internet Service

Connects to the CapTel 880i via an Ethernet cable or via a Wireless
(WiFi) network. Your Internet service must be working properly in order

for the CapTel 880i to display captions. A high-speed Internet connection is
required. Dial-up Internet service will not work. In home settings that do not
have a wireless network, you may need a router or switch to connect more
than one device to your Internet service. Your Internet modem and/or router
should support DHCP. You should also check if a firewall is active on either
the modem or the router, as it might interfere with connecting the CapTel
880i to your network (see Troubleshooting on page 23 for tips).

Standard Electrical Power

The CapTel 880i plugs into a standard electrical wall outlet. You
must use the power adapter that came with the CapTel 880i. Using any other
adapter may damage the CapTel and will void the warranty.

Installation Help: 888-269-7477 REQUIREMENTS • 3

STEP 2

Choosing a
Location

If possible, make sure that the outlets for your telephone service and your
electrical power are located close to your Internet service outlet (for wired
installations) or within range of your wireless router (for WiFi installations).
For settings where the outlets are not located close to one another, see
page 10 for more installation tips.

Choose a location where:

• There is a telephone jack, an electrical outlet, and an Internet
jack (Ethernet) all located nearby.*

• The surface it will be set on or mounted to is stable and secure.

• The area is protected from excessive heat or humidity.

* In WiFi settings, it is not necessary for your CapTel phone to be in the same room/area as the

wireless router. However, your wireless signal strength may be stronger the closer your CapTel
phone is positioned to the wireless router.

4 • CHOOSING A LOCATION Installation Help: 888-269-7477

STEP 3

Connect the
Telephone Line

Plug one end of the telephone cord into the
telephone jack labeled “Line 1”

Located on the back (top) edge of the CapTel 880i. Be sure to use the
telephone cord that came with your new CapTel 880i phone.

Plug the other end of the telephone cord into a
telephone wall outlet

Telephone Line

Wall Outlet

Back (top) of CapTel 880iTelephone

Line 1

Ethernet

LNK/ACT

Power

Installation Help: 888-269-7477 CONNECT THE TELEPHONE LINE • 5

STEP 4

Connect to a
Power Outlet

Plug the power adapter cord into the power socket
labeled “Power”

Located on the back (top) edge of the CapTel 880i. Be sure to use the power
adapter that came with your new CapTel 880i.

Plug the power adapter into a wall outlet or power strip

The CapTel display screen will light up to let you know power is connected.

TIP: Plug your power adapter into an electrical power surge protector to
protect your CapTel 880i from damage caused by unspecified electrical voltage
or damage caused by lightning. Do not use an electrical outlet controlled by a
“dimmer” or wall switch.

WARNING: Be sure to use only

the power adapter that came
with your CapTel 880i. Using
any other power adapter may
damage your phone.

Once you plug in the power, your CapTel phone will automatically check
that everything is connected and working properly. You can follow along
on the CapTel display screen, which will tell you what is happening during
the set up process.

6 • CONNECT TO A POWER OUTLET Installation Help: 888-269-7477

STEP 5

Select a

Language

You can set the CapTel 880i for either English or Spanish language. The CapTel
menu options and conversation captions will appear in whichever language
you select.

1. When the CapTel screen lights

up, select which language
you would like. Press the UP
arrow or DOWN arrow until
the language you want is
highlighted.

2. Press the YES button to accept.

NOTE: You can change the Language setting at a later time. Please see
“Turning Spanish Captions On/Off” in the CapTel 880i How-to Guide.

Please Select Language

English

Español

Press YES to Accept

Installation Help: 888-269-7477 SELECT A LANGUAGE • 7

STEP 6

Connect to Your
Internet Service

There are two ways to connect to your Internet service:

Option 1: Wired – using an Ethernet cable to connect to the Internet.

Please follow instructions for “Wired Installations” below.

Option 2: Wireless – using your home/office WiFi network to reach the

Internet. Please follow instructions for “Wireless/WiFi Installations”
on page 14.

For Wired Installations

1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”,
located on the back (top) edge of the CapTel 880i. Be sure to use the
Ethernet cable that came with your new CapTel 880i phone.

2. Connect the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up for
your home/office, you could be plugging into any of the following:

• An available Ethernet jack on a digital cable modem

• An available Ethernet jack on a DSL modem

• An available Ethernet jack on a router in your home

• An available Ethernet jack in a wall outlet

NOTE: When connected properly, the LNK/ACT
indicator light will glow. The LNK/ACT indicator
light is located next to the Ethernet jack on
the back (top) edge of the CapTel 880i.

8 • CONNECT TO YOUR INTERNET SERVICE Installation Help: 888-269-7477

Use the examples on the following pages to match your setting with the
correct installation method.

Case 1: All Outlets Located Together

Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 880i.

Example 2: If there is not an available Ethernet jack in your DSL or Cable
Modem, you will need a router or switch that lets you connect more than one
device to the Internet. Contact your Internet Service Provider for information
about what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/Cable Modem. Then connect the
CapTel 880i to the router or switch using the Ethernet cable as shown below.

Installation Help: 888-269-7477 CONNECT TO YOUR INTERNET SERVICE • 9