Ultratec CapTel 840 How-to Manual

Download

305-018302 6/13

CapTel

840

How-to Guide

IMPORTANT! Dialing 911 in an Emergency in 1-Line Mode

To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the Captioning Service. This means:

• Emergency 911 calls are not captioned in the same manner as regular CapTel calls.

• Emergency 911 calls are treated as Voice Carry Over (VCO) calls during which the 911 call-taker can hear everything you say, and then types his/her response which appears on the CapTel display screen.

• You speak directly into the handset, as you would with any other CapTel call. The 911 call-taker will hear everything you say. You may not be able to hear the call-taker, but he/she can type instructions to you, which will appear on the CapTel display screen.

• Watch the CapTel display screen for information.

Dialing 911 in 2-Line Mode

If you use CapTel 840 in 2-Line Mode, calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service. Plus, you get captions of the call directly from the Captioning Service.

Please familiarize yourself with Dialing 911 in an Emergency on page 27.

CapTel Acceptable Use Policy:

The CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS featured turned off.

Cu stomer Servi ce: 888-269-7477 CO NG RAT UL ATIO NS • 1

Congratulations on Choosing CapTel!

Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, helping you to enjoy calls with confidence.

Please take a moment to read this guide and learn:

• How to start using your CapTel phone

• How your CapTel phone works

• How to get help when you have questions

We want the CapTel phone to be enjoyable and convenient for you. As you use your new phone, we welcome your questions and comments. If we can help, please call!

Sincerely, CapTel Customer Service • 1-888-269-7477 • www.CapTel.com

Toll-Free Captioning Service Voice Number

Give people who call you the appropriate Captioning Service Voice Number in order to get captions when they call you (1-Line CapTel users only). See directions on page 21 to get captions on incoming calls.

Captioning Service Voice Number ..................1-877-243-2823

Exceptions:

Federal Relay CapTel Calls .................................1-888-801-7210

Spanish-to-Spanish Captioning Calls ....................1-866-217-3362

California Residents Only (Non-Federal) ...............1-866-399-9050

California Spanish-to-Spanish Only......................1-866-399-9090

Texas Residents Only (Non-Federal) .....................1-800-933-5129

Texas Spanish-to-Spanish Only ............................1-800-933-5417

2 • TA BL E O F CO N TE NT S Cu stomer Servi ce: 888-269 -7477

T A B L E O F C O N T E N T S

Overview – How CapTel Works..................................4

Section 1: Getting Started ........................................5

What is in the box.................................................................................5

Overview of CapTel 840 phone.............................................................6

Using a headset or neckloop (optional) ..............................................11

Setting up your CapTel 840.................................................................12

Getting help........................................................................................16

Section 2: Making and Answering Calls ..................17

Placing a call with captions ................................................................18

Placing a call without captions...........................................................20

Answering a call with captions (1-line mode) .....................................21

Answering a call without captions......................................................23

Adjusting the volume .........................................................................24

Adjusting the sound – TONE...............................................................25

Knowing what sounds are on the line ................................................26

Dialing 911 (1-line mode) ...................................................................27

Section 3: Viewing Captions ...................................30

Viewing corrections ............................................................................31

Reviewing captions during a call........................................................32

Reviewing captions after hanging up .................................................33

Saving conversations ..........................................................................34

Erasing all conversations ....................................................................36

Changing the caption font size ...........................................................37

Setting the color of the captions ........................................................39

Setting how captions scroll across Display Screen...............................41

Adjusting the brightness of the Display Screen...................................43

Section 4: Call History ............................................45

Using Call History to see recent calls ..................................................46

Clearing all Caller ID entries ...............................................................48

Section 5: Using the Answering Machine................49

Turning Answering Machine on/off ....................................................50

Playing your Answering Machine messages........................................52

Clearing all messages..........................................................................55

Recording a personal greeting message .............................................56

Setting the number of rings before answering ...................................58

Making incoming messages audible/silent .........................................59

Seeing captions of your voice mail messages .....................................60

Cu stomer Servi ce: 888-269-7477 TA BL E O F CO N TE NT S • 3

Section 6: Using the Phone Book ...........................61

Adding a new contact to your Phone Book ........................................62

Dialing a phone number from the Phone Book .................................64

Editing an existing contact in the Phone Book...................................65

Removing a contact from your Phone Book.......................................67

Section 7: Using Speed Dial Buttons.......................68

About the Speed Dial buttons.............................................................68

Saving phone numbers in the Speed Dial buttons..............................69

Editing phone numbers in the Speed Dial buttons.............................70

Dialing with the Speed Dial buttons...................................................71

Section 8: Settings ..................................................72

Setting the Captions Button default to on/off ....................................73

Turning Spanish captions on/off.........................................................75

Dialing a number to get an outside line.............................................77

Setting a Call Waiting block ................................................................79

Adjusting the volume of the ringer ....................................................81

Setting the pitch of the ringer ............................................................82

Turning keypad lights on/off ..............................................................83

Saving the captions volume................................................................85

Setting your CapTel phone for Tone/Pulse dialing ..............................87

Setting the time and date...................................................................88

Using VCO to call a TTY user ...............................................................89

Updating your CapTel phone..............................................................89

Section 9: Using CapTel in 2-Line Mode (Optional) ......91

About 2-Line mode.............................................................................92

Turning 2-Line mode on/off ...............................................................95

Turning Captions on/off in 2-Line mode ............................................97

Answering an incoming call in 2-Line mode.......................................98

Using Call Waiting in 2-Line mode......................................................99

Problem Solving ...................................................101

Care and Safety.....................................................104

Index.....................................................................105

Specifications .......................................................108

4 • HO W C AP TE L W O RK S Custom er Se r vice: 888-2 69-7477

CapTel works like any other telephone, with one important difference: it also displays written captions during your call. The captions are provided by a free service that connects to your calls. The service transcribes everything the other party says into captions for you to read on the CapTel display. Captions are treated with absolute confidentiality.

NOTE: The CapTel 840 phone does not generate captions by itself. The phone works with the Captioning Service to display captions during your call.

OVERVIEW

How CapTel Works

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 5

SECTION 1

Getting Started

This section explains how to start using your new CapTel 840 phone.

TOPICS:

쏋

What is in the Box

쏋

Overview of CapTel 840 Phone

쏋

Using a Headset or Neckloop (Optional)

쏋

Setting up your CapTel 840

What is in the Box?

Your CapTel 840 includes the following parts:

• CapTel 840 Phone

• Telephone Cord

• Power Adapter – to plug into a wall outlet

Important! Use only the power adapter that came in the box with your CapTel 840

• CapTel How-to Guide and CapTel Quick Start Guide

• Warranty Card

Overview of CapTel 840 Phone

6 • GE T TI N G S TA RTE D Cu stomer Servi ce: 888-269 -7477

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 7

1. Display Screen

Shows captions, Caller ID, Answering Machine messages, Phone Book entries and more.

2. Information Bar

Gives you instructions and helpful tips.

3. YES Button

Allows you to select items that are highlighted in the Options menu, and respond “Yes” to questions or commands on the display screen.

4. UP Arrow Button

Allows you to move up through items in the Options list and move through entries in your Phone Book, Answering Machine messages, or Call History. Also lets you go back to review captions that have already scrolled off the display screen.

5. NO (Exit) Button

Allows you to respond “No” to questions or commands on the display screen and to Exit out of the Options list.

6. DOWN Arrow Button

Allows you to move down through items in the Options menu and move through entries in your Phone Book, Answering Machine messages, or Call History. Also lets you scroll down through captions when reviewing calls.

8 • GE T TI N G S TA RTE D Cu stomer Servi ce: 888-269 -7477

7. CUSTOMER SERVICE Button

Our helpful customer service team is happy to help you set up and use your CapTel 840 telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line. In an office, you may need to dial a number for an outside line, such as 9, if used in 2-Line mode.

NOTE: Help is available 24 hours a day, 7 days a week (closed on major holidays). Help materials are also available online at

www.CapTel.com

8. SPEED DIAL Buttons

You can quickly dial up to three frequently-called phone numbers, just by pressing a speed dial button.

9. REDIAL Button

Lets you dial up to 10 most-recently called phone numbers. Lift the handset and press REDIAL button to dial the last phone number called. Leave the handset down and press the REDIAL button to review/dial up to the last 10 numbers called.

10. FLASH Button

Some telephone service features like Call Waiting require a “hook flash.” The hook flash is a very brief interruption of the connection like hanging up the phone for one second. There is a brief click or silence on the line.

11. MUTE Button

Silences the sound from your end of the conversation. When the MUTE button is pressed (red light around the button is ON), the person on the other end of your call will not be able to hear you. You will still be able to hear the caller and get captions of everything they say. To turn the Mute feature off, press the MUTE button again (red light around the button is OFF).

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 9

12. TONE Button

Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best.

13. CAPTIONS Button

To see captions during your call, make sure the red light around the CAPTIONS button is on. Your outgoing calls will automatically be directed through the free service that provides the captions. In 1-Line Mode, the CAPTIONS button must be on before you make a call in order to get captions.

2-LINE MODE: In 2-Line Mode, captions can be turned On or Off at any time

during a call. To turn the captions off, just press the CAPTIONS button to turn the red light off.

14. VOLUME Bar

Lets you adjust the volume to a comfortable level, up to a 40 dB gain from min/max for captioned calls. To increase the volume, press the right side of the VOLUME bar. To decrease the volume, press the left side of the VOLUME bar. There are 12 volume levels. Watch the light panel above the VOLUME bar to know what the current volume setting is.

To save your volume setting so that it will be used during every captioned call, see “Saving the Captions Volume” on page 85.

WARNING: The maximum volume setting on captioned calls is extremely loud. People who do not need amplification should not use the phone at the highest volume setting. The volume level automatically returns to a mid-range setting whenever the phone is hung up.

10 • GE T TI N G S TA RTE D Customer Service: 88 8-269 -7477

Back (top) edge view of CapTel 840

1 23

Features

1. Telephone Line

Plug the telephone cord here (RJ11 jack). The phone line must be analog (unless you use CapTel in 2-Line Mode – see page 93 for details). DSL service with an appropriate filter is also supported. CapTel does not work with a PBX system unless an analog port is available.

2. Telephone Line 2 (for optional 2-Line Mode only)

If using 2-Line Mode, plug the second telephone cord here (RJ11 jack). The primary telephone line – the phone number you give people to call you – should be plugged into Line 1. The telephone line for Line 2 must be analog. DSL service is also supported as long as an appropriate filter is in place.

3. Power Jack

Plug AC power adapter here. Use only the AC power adapter that came with your CapTel phone.

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 11

Using a Headset or Neckloop (Optional)

Audio Jacks (2.5 mm/3.5 mm)

You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 840 to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 840 phone. Open the protective cover to reach the jacks.

12 • GE T TI N G S TA RTE D Customer Service: 88 8-269 -7477

Setting up Your CapTel 840

Requirements

1. Analog telephone line(s) or DSL service with filter.

NOTE: CapTel is not compatible with PBX office systems unless an analog port is available.

2. Standard electrical power (AC adapter plugs into standard wall outlet).

STEP 1 – Select a location

Set up the CapTel 840 in a place where:

• There is a telephone jack nearby (must be an analog line or DSL service with a filter).

• There is an electrical outlet nearby.

• The surface it will be set on, or mounted to, is stable and secure.

• The area is protected from excessive heat or humidity.

STEP 2 – Connect to a power outlet

1. Plug the power adapter in the power socket labeled “Power”

located on the back (top) edge of the CapTel 840.

Plug the power adapter into a wall outlet or power strip. The CapTel display screen will light up to let you know power is connected.

TIP: Plug your power adapter into an electrical power surge protector to protect your CapTel 840 from damage caused by unspecified electrical voltage or lightning.

2-LINE MODE: To use CapTel in 2-Line Mode, a second analog telephone line,

complete with its own separate telephone number and wall jack, is required. The second line cannot be just an extension line. Both lines need to be able to be in use at the same time. The second line can be very basic; it does not need additional services like long distance or Call Waiting.

CAUTION! USE ONLY THE ADAPTER THAT CAME WITH YOUR CAPTEL 840.

USING ANY OTHER AC ADAPTER MAY DAMAGE THE CAPTEL AND VOID THE WARRANTY.

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 13

STEP 3 – Connect to your telephone service

1. Plug one end of the telephone cord into the telephone jack labeled “Line 1” located on the back (top) edge of the CapTel 840. (Use the telephone cord included with your new CapTel 840 phone.)

2. Plug the other end of the telephone cord into a telephone wall outlet.

• Pick up the CapTel handset and listen for a dial tone to make sure that the telephone service is connected properly. The Signal Meter in the lower right corner of the display screen shows when a dial tone is present (see page 26 for details).

NOTE: To use CapTel at the same telephone wall jack as a signaler or life line device, please see page 103 for special set up instructions.

2-LINE MODE: To use CapTel in 2-Line Mode (optional), please see Set Up

directions on page 94.

14 • GE T TI N G S TA RTE D Customer Service: 88 8-269 -7477

STEP 4 – Set the Time and Date

Your

CapTel

phone checks to see if the clock needs to be set. You only need

to set the time and date the first time you set up your

CapTel

phone (or after

a power outage).

1. CapTel shows you the current time and date setting. Use the

DOWN arrow buttons to move the blue highlight over the number that you want to change.

2. On the dialing pad, press the key that lists the number you want to use.

Example: To set the time for 11:30, press the “1” key twice, then press the “3” key followed by the “0” key.

NOTE: When you enter the date setting, only the last two numbers in the year can be changed.

3. When you have set the time and date, press the YES key to save.

Set the Time and Date

12:13 AM

01/01/2012

Use 2 for AM Use 7 for PM

Use the keypad to enter the Time and Date

Press YES to accept or NO to exit

TIP: To change the time from AM to PM, press the 2 key for “AM” and the 7 key for “PM”.

NOTE: You can also change the Time and Date any time through the CapTel Options Menu. See page 88 for instructions.

STEP 5 – Do you have Call Waiting service? If yes, please see “Setting a Call Waiting Block” on page 79.

STEP 6 – Do you have to dial a 9 or another number to get an “outside line”? If yes, please see “Dialing a Number to Get an

Outside Line” on page 77.

Cu stomer Servi ce: 888-269-7477 GE T TIN G S TA RTE D • 15

STEP 7 – Register Your Long Distance Provider (for 1-Line Mode Only)

If you plan to make long distance captioned calls with your new CapTel phone, please let CapTel Customer Service know what long distance company you want your charges to be billed under, so that it appears correctly on your phone bill under your existing long distance service or calling plan.

If you do not inform CapTel Customer Service which long distance service should be used, long distance captioned calls placed on your CapTel phone will be billed under the same long distance service/company that your state uses for Relay calls (varies by state).

Registering your Long Distance service only affects long distance calls that are captioned. Local calls and calls to toll-free numbers are not affected. You are never charged a fee for using the CapTel captioning service.

To Indicate Your Preferred Long Distance Carrier: (Select One)

• Register online: www.CapTel.com

• Email: CapTel@CapTel.com

• Call toll-free: 1-888-269-7477 (V/TTY)

• Fax to Customer Service: 1-608-204-6167

• Fill out and mail the blue Long Distance registration card that came in your CapTel box.

NOTE: If people call your CapTel phone via long distance, encourage them to register their long distance service/calling plan with CapTel Customer Service, too. This will ensure their long distance captioned calls to you are billed correctly on their phone bill under their existing long distance company/calling plan.

2-LINE MODE: If you use CapTel in 2-Line Mode, you do not need to register

your long distance provider. Any long distance captioned calls you make will be billed exactly the same way as your typical long distance calls are billed.

16 • GE T TI N G S TA RTE D Customer Service: 88 8-269 -7477

Getting Help

If you have any questions or comments as you use your new CapTel 840, we’re here to help. Use any of these ways to contact us:

CUST SERV Button

Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number, such as “9”, to reach an outside line first and then press the CUST SERV button. (Available 24 hours a day, 7 days a week. Closed on major holidays.)

Help materials are also available online at our website.

Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week) FAX: (608) 204-6167

Mail: CapTel Customer Service

450 Science Drive Madison, WI 53711

Email: CapTel@CapTel.com Online: www.CapTel.com

(Live Chat help available at our website)

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 17

This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 840.

SECTION 2

Making and

Answering Calls

TOPICS:

쏋

Placing a Call with Captions

쏋

Placing a Call without Captions

쏋

Answering a Call with Captions (1-Line Mode)

쏋

Answering a Call without Captions

쏋

Adjusting the Volume

쏋

Adjusting the Sound – TONE

쏋

Knowing What Sounds are on the Line

쏋

Dialing 911 (1-Line Mode)

18 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

Placing a Call with Captions

You place a call on your CapTel 840 the same way as with any other telephone. As you dial, your CapTel phone automatically connects to the Captioning Service to show you captions during the call.

NOTE: If you are in an office setting, please see “Dialing a Number to Get an Outside Line” on page 77. If you have Call Waiting, please see page 79 for special instructions.

To place a call with captions:

Before you dial, check that the red light around the CAPTIONS button is on. The Captions feature must be on before you place a call in order for you to get captions. If the light is off, press the CAPTIONS button to turn it on.

1. Lift the handset.

2. Dial the phone number of the person you wish to call.

Dial a Number

or Press Speed Dial

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 19

TIP:

Remember to dial 1 + area code if the number you are calling is

long distance.

TIP: You may want to let the person you are calling know you are using a Captioned Telephone, or you may choose not to mention it. The choice is yours.

NOTE: If the Caption feature is turned off when you dial, the Captioning

Service will not be connected and you will not receive captions. You cannot turn on captions manually in the middle of a call with 1-Line CapTel. If you would like captions, hang up, turn on the Caption feature, and place the call again.

3. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service, letting you know when captions are ready.

4. Listen or watch the signal meter to know when someone answers. Watch the display screen for captions. Begin your conversation as you normally would.

When you are done with your call, hang up the handset.

Signal Meter

Dialing: 1-555-333-1234

Waiting for Captions

******** 5/14 11:16 AM ******** (CapTel CA# C1234) (Tones) Ringing 1 2 3 (M) Hello this is John who is calling please

Press to Review the Conversation

2-LINE MODE: Captions can be turned on/off at any point in the call.

See page 97 for details.

20 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

Placing a Call Without Captions

When the Captions feature is turned off, CapTel works exactly like any other telephone. If you don’t need captions, turn off the feature by pressing the CAPTIONS button before picking up the handset:

1. Press the CAPTIONS button to turn off the Caption feature. Verify that the red light is off.

2. Pick up the handset.

3. Dial the number of the person you are calling.

NOTE: When the CAPTIONS button is off, if you need a special number to get an outside line, you must enter that number before dialing the phone number. The automatic dialing prefix saved in the CapTel menu only works when the CAPTIONS button is on.

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 21

Answering a Call with Captions (1-Line Mode)

Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call (1-Line CapTel only). Give your callers the appropriate toll-free Captioning Service Voice Number (see page 1).

The person calling you first dials

the toll-free Captioning Service

Voice Number (see page 1).

The caller will hear a recorded greeting that asks for your telephone number. The caller should enter your phone number and press pound (#), example: xxx-xxxx #.

Recorded greeting: “Thank you for calling the Captioned

Telephone Service. For long distance calls, be sure to register your preferred long distance provider. For additional information, press pound (#). Please enter

the area code and phone number of

the

person you are calling followed

by the pound (#) sign.”

2-LINE MODE: In 2-Line Mode, your callers can dial your phone number

directly; they do not need to dial the Captioning Service first. You can turn captions On/Off at any time in the call, on any call (incoming or outgoing). For directions on answering calls in 2-Line Mode, please see page 91.

22 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

3. When your CapTel rings, the display lights up and flashes RING!.

4. Pick up the handset. If the caller is connected through the Captioning Service, there is a pause while the service connects to your CapTel phone. The red light around the CAPTIONS button turns on and the display reads Waiting for Captions.

During the pause, the person calling you hears the recorded message “Please hold, the

person you have called will be with you shortly.” During this

message, the caller will not be able to hear you speak.

5. Watch the display. You may begin speaking as soon as you see that the call has connected.

NOTE: If the call was not placed through the Captioning Service, the call will not be captioned. You cannot turn on captions manually in the middle of a call with 1-Line CapTel. The light around the CAPTIONS button will turn off when the receiver is lifted. If you would like captions, ask the person to hang up and call you again through the Captioning Service using the toll-free Voice Number (see page 1). Once you hang up, the light around the CAPTIONS button will turn on again if the default setting for captions is “On”.

******** 5/14 11:16 AM ******** (CapTel CA# C1234) (F) Hi mom it’s Mary calling

Press to Review the Conversation

Waiting for Captions

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 23

Answering a Call Without Captions

When your CapTel rings, the display lights up a nd flashes RING. Pick up the handset and begin speaking. The Caption light remains off. The display remains blank unless Caller ID information is present.

TIP: If you answer an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call, the person who called you dialed through the CapTel Captioning Service. Pick up your CapTel phone. It will detect the beep signal and begin showing you captions. Hang up the extension phone right away and continue the call using your CapTel phone. There is a 1-2 minute time limit for the CapTel phone to be picked up when the call is answered on another extension phone. Otherwise, the call will be disconnected.

24 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

Adjusting the Volume

You can increase the volume of the person’s voice coming through the handset, up to a 40 dB gain from min/max on captioned calls (when the Captions button is off, the maximum amplification is 18 dB gain). Watch the lights above the VOLUME bar to see what level the volume is set to.

To increase the volume (make sounds louder) during a call, press the right side of the VOLUME bar.

To decrease the volume (make sounds softer) during a call, press the left side of the VOLUME bar.

To save your volume setting so that it will be used during every captioned call, see Saving the Captions Volume on page 85.

WARNING: The maximum volume setting on captioned calls is extremely loud. People who do not need amplification should not use the phone at its highest volume setting. The volume level automatically returns to a mid-range setting whenever the phone is hung up.

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 25

Adjusting the Sound – TONE

You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.

If you hear low-frequency tones better, press the TONE button repeatedly until you see “Tone is Low” on the display screen.

If you hear mid-range frequency tones better, press the TONE button repeatedly until you see “Tone is Medium” on the display screen.

If you hear high-frequency tones better, press the TONE button repeatedly until you see “Tone is High” on the display screen.

NOTE: You can also use a headset or neckloop to enhance the sound quality. Please see page 11 for instructions.

Tone is

Low

Tone is

Medium

Tone is

High

26 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

Knowing What Sounds Are on the Line

The display screen tells you what sounds are occurring during your call with two visual indicators: the Signal Meter and the Outgoing Volume Meter. These meters only appear during captioned calls.

The Signal Meter

This helpful meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal. It shows whenever a sound is coming through the handset, even if the sound is not loud enough for you to hear. The size of this meter expands and contracts with the volume of the sound. Very loud sounds cause the meter to completely light up the whole box. Quiet sounds may cause just a single dot on the display to light up. This meter can help you gauge when a person is finished speaking or initially answers a call.

The Outgoing Volume Meter

This meter helps you see how loudly you are speaking. More of the bar lights up if you speak loudly. Less of the bar lights up if you speak quietly. You can use the volume meter to gauge the volume of your own voice during a call.

NOTE: If the Outgoing Volume Meter is filling completely or consistently turns red, you may be speaking too loudly or have the mouthpiece of the receiver too close to your mouth.

Signal Meter

Outgoing

Volume

Meter

******** 5/14 11:16 AM ******** (CapTel CA# C1234) (Tones) Ringing 1 2 3 (M) Hello this is John who is calling please

Press to Review the Conversation

******** 5/14 11:16 AM ******** (CapTel CA# C1234) (Tones) Ringing 1 2 3 (M) Hello this is John who is calling please

Press to Review the Conversation

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 27

Dialing 911 in 1-Line Mode

To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means:

• Emergency 911 calls are not captioned in the same manner as regular CapTel calls.

• You speak directly into the handset, as you would with any other CapTel call. The 911 call-taker will hear everything you say. You will not be able to hear the call-taker, but he/she can type instructions to you, which will appear on the CapTel display screen.

• Watch the CapTel display screen for information.

2-LINE MODE: If you use your CapTel phone in 2-Line Mode, calls to 911 are

handled exactly the same as if you called from any other phone connected to your telephone service, plus you get captions of the call directly from the CapTel Captioning Service. For detailed instructions about

your phone service

and 911, please check with your telephone service provider.

28 • MA KIN G A ND A N SW ERI NG CA LL S Cu stomer Servi ce: 888-269-7477

To dial 911 for assistance:

1. Pick up the handset and dial 911 on the keypad.

2. The light around the CAPTIONS button will go off. Watch the screen for instructions.

3. When the 911 call-taker answers, you may hear them or see the Signal Meter flicker. Talk directly to the 911 call-taker through the CapTel handset as you would with any other call.

4. If you need captions from 911, press the YES button.

This puts your CapTel phone into VCO (or Voice Carry Over) mode. VCO allows you to speak directly to the 911 call-taker and read their typed instructions.

5. Your CapTel phone sends a text message that tells 911 personnel that you need captions.

** CAPTIONS ARE OFF **

Dialing 911

Dialing 911 Directly

** CAPTIONS ARE OFF **

Dialing 911

If you need captions from 911 press YES

911 is Ringing

Signal Meter

Sending Captioning

Instructions to 911

PLEASE WAIT

Cu stomer Servi ce: 888-269-7477 MA KIN G A ND A N SW E RI NG CA LL S • 29

6. 911 messages will appear on your CapTel display screen. Answer directly by talking into the CapTel handset. The 911 call-taker will be able to hear everything you say, and then will type messages back for you to read.

While the 911 call taker is typing, they will not be able to hear you (and you will not hear them) until they have finished typing. The CapTel display screen says “DO NOT TALK” to remind you while the call-taker is typing. You will see their instructions on your CapTel display screen.

NOTE: The 911 call-taker may type “GA” or “Go Ahead” to let you know when it is your turn to talk. “Q” means the 911 call-taker is asking a Question.

7. After you hang up, your CapTel phone will stay in VCO mode in case 911 needs to call you back.

8. To turn off VCO mode, press the CAPTIONS button. The light around the CAPTIONS button will go on.

******** 5/14 11:16 AM ******** 911 HERE WHAT IS YOUR EMERGENCY Q GA

** DO NOT TALK **

Signal Meter

******** 5/14 11:16 AM ******** 911 HERE WHAT IS YOUR EMERGENCY Q GA STAY CALM WE WILL SEND HELP IMMEDIATELY GA

** OKAY TO TALK **

** VCO Mode On **

To return to Caption Mode

press CAPTIONS key.

Press YES for Options

30 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

This section explains how to adjust and review conversation captions.

Viewing Captions

TOPICS:

쏋

Viewing Corrections

쏋

Reviewing Captions During a Call

쏋

Reviewing Captions After Hanging Up

쏋

Saving Conversations

쏋

Erasing All Conversations

쏋

Changing the Caption Font Size

쏋

Setting the Color of the Captions

쏋

Setting how Captions Scroll Across the Display Screen

쏋

Adjusting the Brightness of the Display Screen

SECTION 3

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 31

Viewing Corrections

On occasion, word errors may appear in the captions due to the voice recognition system the Captioning Service uses. The Captioning Service will try to correct any word errors as they occur. The corrected word appears in a different color than the rest of the captions, to let you know a correction has been made.

There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.

NOTE: You can change the color of the captions and corrections in the “Set Conversation Colors” option in the CapTel menu.

******** 5/14 11:16 AM ******** (CapTel CA# 1234) (F) we’re looking forward to seeing you tonight let’s meet at the restaurant lever on should be there by 8 o’clock

Press to Review the Conversation

Word Error

******** 5/14 11:16 AM ******** (CapTel CA# 1234) (F) we’re looking forward to seeing you tonight let’s meet at the restaurant everyone should be there by 8 o’clock

Press to Review the Conversation

Correction

32 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

Reviewing Captions During a Call

While on a call, press the UP arrow button to scroll back through captions that appeared earlier in the conversation. You can continue talking or listening while you review captions. Everything the other party says will continue to be captioned, even while you are looking back at earlier captions.

When you are ready to return to the live conversation captions, press the NO button. Anything the other party said during the time you were reviewing captions will appear, and the live captions will continue as usual.

You can go back, again, at any time during the call to review what was said. Just press the UP arrow button.

NOTE: Your CapTel phone holds 500 lines of captions in conversation memory. If the conversation memory fills up entirely, older captions will be erased as newer captions come in.

******** 5/14 11:16 AM ********

(CapTel CA# 1234) (F) Hi mom how are you I am fine the weather is so nice outside and I am getting the garden ready what have you been up to oh that is nice did you have fun oh he’s fine he’s getting bigger mom he grew another inch

***Press NO to return to Conversation***

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 33

Reviewing Captions After Hanging Up

To review captions after your conversation is ended and the phone is hung up:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Conversations is highlighted. Press the YES button to select.

3. Check that Review Conversations is highlighted. Press the YES button to select. You will see captions of your conversations, with the most recent call on the bottom of the screen. Previous conversations may appear further up the display screen.

4. Press UP or DOWN arrow button to scroll through the saved conversations.

5. When you are done, press NO to exit.

6. Press the NO button repeatedly to exit out of the menu system.

NOTE: Your CapTel phone comes with the Save Conversations feature enabled, letting you view conversation captions after you’ve hung up the phone. To turn off this feature, please see page 34. If you turn off the Save Conversations feature, all conversation captions will be erased every time you hang up the phone.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CONVERSATIONS

Review Conversations Save Conversations Erase All Conversations

Press YES to select or press NO to exit

******** 5/14 11:16 AM ********

Press NO to exit

34 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

Saving Conversations

You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 500 lines of conversation captions. Or, you can have captions erased every time the phone is hung up. The default setting is to Save Conversations after the call is ended.

To change the Save Conversations setting:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Conversations is highlighted. Press the YES button to select.

3. Press the DOWN arrow button until Save Conversations is highlighted. Press the YES button to select.

4. Press UP or DOWN arrow button to turn SAVE CONVERSATIONS on or off.

Save Conversations On saves conversation captions after the call is finished and the phone is hung up.

Save Conversations Off erases the conversation captions after every call.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CONVERSATIONS

Review Conversations Save Conversations Erase All Conversations

Press YES to select or press NO to exit

SAVE CONVERSATIONS CURRENTLY ON

Save Conversations On Save Conversations Off

Press YES to accept or NO to exit

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 35

After you’ve made your selection, press the YES button to accept or the NO button to exit out of Conversation Options.

Press the NO button repeatedly to exit out of the menu system.

NOTE: This setting will remain On/Off until you change it again.

NOTE: Your CapTel phone holds 500 lines of captions in conversation memory.

If the conversation memory fills up entirely, older captions will be erased as newer captions come in. If the power is interrupted to your CapTel phone, conversations stored in memory will be erased.

SAVE CONVERSATIONS CURRENTLY ON

Save Conversations On Save Conversations Off

Press YES to accept or NO to exit

36 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

Erasing All Conversations

You can erase all conversation captions stored in memory. To delete your saved conversations:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Conversations is highlighted. Press the YES button to accept.

3. Press the DOWN arrow button until Erase All Conversations is highlighted. Press the YES button to accept.

4. The display screen asks Would

You Like to Erase All Conversations? Press the YES

button to erase captions. Or, press the NO button to exit.

5. Press the NO button repeatedly to exit out of the menu system.

Would You Like to

Erase All Conversations?

Press YES to erase or NO to exit

CONVERSATION OPTIONS

Conversation Memory is Empty

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CONVERSATIONS

Review Conversations Save Conversations Erase All Conversations

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 37

Changing the Caption Font Size

You can adjust the font size of the conversation captions to be larger or smaller, making the captions easier to read. You need to change the font size before or after a call; you cannot change the font size during a live captioned call.

NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 840 menu Options always remains the same.

To change the caption font size:

1. With the handset hung up,

press the YES button to see the Options menu.

2. Press the DOWN arrow button

repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button

repeatedly until Display Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button

until Set Conversation Font

Size is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

DISPLAY SETTINGS

LCD Brightness Set Conversation Colors Set Conversation Font Size Conversation Smooth Scroll

Press YES to select or press NO to exit

38 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

5. The display screen shows what the current font size setting is.

6. Press UP or DOWN arrow buttons to select the font size you want: SMALL, MEDIUM, LARGE or EXTRA LARGE.

7. Once you’ve selected the font size, press the YES button to accept or press the NO button to exit.

8. Press the NO button repeatedly to exit out of the menu system.

NOTE: You need to adjust/select the caption font size before or after a call. You cannot adjust the caption font size during a live call.

WARNING: Changing the font size will delete all previously saved conversations.

SET CONVERSATION FONT SIZE

Conversation Font is: SMALL

Use or to select Conversation Fonts

Press YES to accept Font or NO to exit

SET CONVERSATION FONT SIZE

Conversation Font is: Medium

Use or to select Conversation Fonts

Press YES to accept Font or NO to exit

SET CONVERSATION FONT SIZE

Conversation Font is: LARGE

Use or to select Conversation Fonts

Press YES to accept Font or NO to exit

SET CONVERSATION FONT SIZE

Conversation Font is: EXTRA LARGE

Use or to select Conversation Fonts

Press YES to accept Font or NO to exit

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 39

Setting the Color of the Captions

You can change the color of the caption font, corrections, and the background color on the display screen to a color combination that you prefer. You need to set the conversation colors before or after a call. You cannot change the caption colors during a live captioned call. Color choices include: WHITE, RED, GREEN, BLUE, CYAN, MAGENTA, GRAY, BLACK, ORANGE or YELLOW.

NOTE: Changing the font colors applies only to conversation captions. The font size and style for your CapTel 840 menu Options always remains the same.

To change the caption font, background, or correction colors:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Display Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Set Conversation Colors is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

DISPLAY SETTINGS

LCD Brightness Set Conversation Colors Set Conversation Font Size Conversation Smooth Scroll

Press YES to select or press NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

40 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

5. The display screen shows what the current text color, background color, and correction color are set to, with an pointing toward the Text

Color setting. Press the

YES

button to select Text Color.

6. A color palette appears on the bottom of the display. Use the UP and DOWN arrow keys to move through the various font color choices. When you find a font color you prefer, press the YES button to accept.

7. The display moves down to indicate Background Color. Press the UP and DOWN arrow keys to move through the various background color choices. When you find a background color you prefer, press the YES button to accept.

8. The display moves down to indicate Correction Color. Press the UP and DOWN arrow keys to move through the color choices. When you find a correction color you prefer, press the YES button to accept.

9. Press the NO button repeatedly to exit out of the menu system.

NOTE:

Whichever color you select for text or corrections will not be available as a

background

color choice.

SET CONVERSATION COLORS

Text Color: BLUE Background Color: WHITE

Correction Color: CYAN

or to select Text, Background, or Correction Colors

Press YES to change Colors or NO to exit

SET CONVERSATION COLORS

Text Color: BLUE Background Color: WHITE

Correction Color: CYAN

Use or to select Conversation Colors

Press YES to accept Colors or NO to exit

SET CONVERSATION COLORS

Text Color: BLUE Background Color: WHITE

Correction Color: CYAN

Use or to select Conversation Colors

Press YES to accept Colors or NO to exit

SET CONVERSATION COLORS

Text Color: GRAY Background Color: WHITE

Correction Color: CYAN

Use or to select Conversation Colors

Press YES to accept Colors or NO to exit

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 41

Setting How Captions Scroll Across the Display Screen

You can control how the captions appear on your display screen: either appearing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on smooth scrolling:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Display Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Conversation Smooth Scroll is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

DISPLAY SETTINGS

LCD Brightness Set Conversation Colors Set Conversation Font Size Conversation Smooth Scroll

Press YES to select or press NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

42 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

5. Press the UP or DOWN arrow button to highlight CONVERSATION SMOOTH SCROLL on or off.

Conversation Smooth Scroll On rolls captions across the

display screen line-by-line in a continuous movement.

Conversation Smooth Scroll Off displays captions word-by-

word as each word is captioned.

6. After making your selection, press the YES button to accept or press the NO button to exit.

7. Press the NO button repeatedly to exit out of the menu system.

NOTE: This setting will remain On/Off until you change it again.

CONVERSATION SMOOTH SCROLL CURRENTLY OFF

Conversation Smooth Scroll On Conversation Smooth Scroll Off

Press YES to accept or NO to exit

Cu stomer Servi ce: 888-269-7477 VI E WI NG CA PTI ON S • 43

Adjusting the Brightness of the Display Screen

You can adjust the brightness of your CapTel 840 display screen to make it easier to read in well-lit or dimly-lit environments.

NOTE: You need to adjust the brightness of the Display Screen before or after a call. You cannot set the display screen brightness during a live captioned call.

To adjust the brightness of the Display Screen:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Display Settings is highlighted. Press the YES button to select.

4. Check that LCD Brightness is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

DISPLAY SETTINGS

LCD Brightness Set Conversation Colors Set Conversation Font Size Conversation Smooth Scroll

Press YES to select or press NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

44 • VI EW I NG CA PT I ON S Customer Ser v ice: 888-26 9-747 7

5. The display screen shows what the current brightness level is set to: Minimum, Medium, or Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES button to select.

NOTE: The display screen will change brightness levels as you select the options.

6. Press the NO button repeatedly to exit out of the Options menu.

LCD BRIGHTNESS CURRENTLY MAXIMUM

Minimum Medium Maximum

Press YES to accept or NO to exit

Cu stomer Servi ce: 888-269-7477 CA LL HI S TO RY • 45

This section explains how to use Call History to see who has called you and to see any incoming calls that you may have missed.

SECTION 4

Call History

TOPICS:

쏋

Using Call History to See Recent Calls

쏋

Clearing All Caller ID Entries

NOTE: Call History requires Caller ID service from your phone company. If your phone service does not include Caller ID, you will not be able to view Call History with your CapTel 840.

46 • CA LL HI S TO RY Cu stomer Servi ce: 888-269-7477

Using Call History to See Recent Calls

Your CapTel 840 phone keeps a list of the most recent incoming phone calls including calls you may have missed. There is a maximum of 99 incoming phone calls stored.

The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call. Depending on your Caller ID service, the display screen may also list the name of the caller. To see other callers’ information saved in Call History

press the DOWN arrow button to scroll back through recently received calls.

Missed Calls

Any unanswered calls appear as New Calls in the display screen.

1. To review calls, press the DOWN arrow button.

2. Use the UP and DOWN arrow buttons to move backwards and forwards through previous call listings.

CALL HISTORY (1 OF 2)

Press YES delete or NO to exit

DOWN

SMITH AUTO SHOP

321-555-9876

07/02 08:38 AM

Press YES for Options

2 New Calls to view

12:53 PM

DOWN

Cu stomer Servi ce: 888-269-7477 CA LL HI S TO RY • 47

Previous Calls

You can review Call History information from previous calls at any time. To review recent calls in Call History:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Call History is highlighted. Press the YES button to accept.

3. The CapTel display screen will show you a list of phone numbers of calls to your CapTel 840, listing the most recent call first and going back in chronological order.

4. Use the UP and DOWN arrow buttons to move backward and forwards through previous call listings.

NOTE: You can delete Caller ID entries as you review them by pressing the YES button.

5. When you are done, press the NO button repeatedly to exit out of Call History.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CALL HISTORY (2 OF 3)

Press YES to delete or NO to exit

TRI-STATE DENTAL

321-555-8563

07/15 09:45 AM

DOWN

CALL HISTORY (3 OF 3)

Press YES to delete or NO to exit

JOE’S DRY CLEANING

321-555-4422

08/06 10:15 AM

48 • CA LL HI S TO RY Cu stomer Servi ce: 888-269-7477

Clearing All Caller ID Entries

You can delete individual Caller ID entries as you review them (see page 47) or you can erase all Caller ID records at one time.

To clear (delete) all Caller ID entries:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Call History is highlighted. Press the YES button to select.

3. Use the DOWN arrow button to highlight Clear All Caller ID Records. Press the YES button to select.

4. The display asks Would You

Like to Clear All Caller ID?

Press YES to erase all Caller ID listings.

5. Press the NO button repeatedly to exit out of the Options menu.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CALLER ID OPTIONS

Press YES to Select

Press NO to exit Options

View Caller ID History

Clear All Caller ID

CLEAR CALLER ID

Would You Like to

Clear All Caller ID?

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 49

Using the

Answering Machine

This section explains how to use the built-in Answering Machine to see messages that people leave for you. You can hear the voice recording and read captions of the message. You can also get captions of messages left on your voice mail service.

SECTION 5

TOPICS:

쏋

Turning Answering Machine On/Off

쏋

Playing Your Answering Machine Messages

쏋

Clearing All Messages

쏋

Recording a Personal Greeting Message

쏋

Setting the Number of Rings Before Answering

쏋

Making Incoming Messages Audible/Silent

쏋

Seeing Captions of Your Voice Mail Messages

50 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Turning Answering Machine On/Off

Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine can record both the voice message and captions, so that you can listen to the message with the benefit of reading the captions. Up to 63 recordable messages can be saved, each message can be up to 2 minutes long.

NOTE: In 1-Line Mode, your callers must dial through the Captioning Service in order for you to receive captions of your Answering Machine messages. If callers do not dial through the Captioning Service, the Answering Machine will only record the voice message, it will not be captioned.

To turn the Answering Machine on:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button until Answering Machine is highlighted. Press the YES button to select.

3. Check that Answering Machine On/Off is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

2-LINE MODE: If you use your CapTel phone in 2-Line Mode, the Answering

Machine will record both voice messages and captions on every call.

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 51

4. Use the UP or DOWN arrow buttons to highlight Answering

Machine On or Off. Press the YES button to select.

5. Press the NO button repeatedly to Exit.

The Answering Machine will stay on or off until you change this setting.

ANSWERING MACHINE CURRENTLY ON

Answering Machine On Answering Machine Off

Press YES to accept or NO to exit

TIP: When the phone is not in use, the Answering Machine icon ( ) appears in the CapTel display screen whenever the Answering Machine is turned on, letting you quickly check at a glance if the Answering Machine is turned on or off.

52 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Playing your Answering Machine Messages

You can listen to your Answering Machine messages over the CapTel handset, while at the same time reading captions of what the messages say. There are two ways to play your Answering Machine messages:

Option 1: From CapTel Display Screen

The CapTel display lets you know when there are new messages waiting for you. Press the UP button to listen to new messages.

2. Follow the directions on the display screen to lift the CapTel handset and listen to your messages. Captions of the messages will appear on the display screen while the messages are playing.

When you are finished listening to each message, you can: Press YES to erase the message; Press NO to replay the current message; Press UP arrow button to review previous messages; Press DOWN arrow button to move to the next message

Hang up the handset when you are finished playing your messages.

NOTE: The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed, alerting you to new messages (unless the Keypad Light Timeout feature is set – then the display screen will go off after 60 seconds of inactivity.)

Press YES for Options

2 New Messages to view

12:53 PM

PLAY ANSWERING MACHINE MESSAGES

Please Lift Handset to Listen to

Answering Machine Messages

2 New Messages

3 Old Messages

Press NO to exit

******** 5/18 12:28 PM ********

(CapTel CA# C3280) (F) Hi jackie calling I just wanted to check in and see if we are still on for dinner tonight ? we are really looking

forward to it give me a call and let me know thanks bye

Jackie Jones 13215556768 5/18 12:28 PM

YES Erase, NO Replay,

Previous, Next

TIP: If you have Caller ID service, information about the caller will appear along with the message.

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 53

Option 2: From the Options Menu

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button until Answering Machine is highlighted. Press the YES button to select.

3. Press the DOWN arrow button to highlight Play Messages. Press the YES button to select.

4. Follow the directions on the display screen to lift the CapTel handset and listen to your messages. Captions of the messages will appear on the display screen while the messages are playing.

doing a little shopping after the kids get done with school so if you want to meet me please go ahead and give me a call back and we will set something up alright

MARY SMITH 321-555-1234 5/16 10:30 AM

Press YES to Erase or Press NO to Skip Message

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

PLAY ANSWERING MACHINE MESSAGES

Please Lift Handset to Listen to

Answering Machine Messages

2 New Messages

3 Old Messages

Press NO to exit

To erase the message after it plays, press the YES button. Press the NO button to save the message and move on to the next one.

5. When you are finished playing your messages, hang up the CapTel handset.

54 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Would You Like to Erase This Message?

Press YES to Erase or

Press NO to Listen To The Next Message

FINISHED PLAYING MESSAGES

Hang Up the Phone to Exit

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 55

Clearing All Messages

In addition to erasing messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time.

To clear all your Answering Machine messages:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button until Answering Machine is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly to highlight Clear All Messages. Press the YES button to select.

4. Press the YES button to erase all saved Answering Machine messages. If you don’t want to erase all messages, press the NO button to exit.

5. CapTel confirms that your Answering Machine messages have been erased.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

CLEAR MESSAGES

Press YES to Erase All

Answering Machine Messages

Press NO to exit

Press YES to accept or NO to exit

56 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Recording a Personal Greeting Message

Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840 Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello. No one is available to take your call. Please leave a message after the tone.”

To record a personal greeting message:

1. Press the YES button to see the Options menu.

2. Press the DOWN arrow button to highlight Answering Machine. Press YES to select.

3. Press the DOWN arrow button to highlight Greeting Message. Press YES to select.

4. Press the DOWN arrow button to highlight Record New Greeting. Press YES to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

GREETING MESSAGE

Play Current Greeting Record New Greeting Use Default Greeting

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 57

5. Lift the CapTel handset and watch the display screen to know when to start speaking. When you see the REC message, begin speaking into the handset to record your greeting message.

6. When you are finished, press the YES button to stop. Your new message will be played back over the handset for you to review.

If you’d like to re-record your greeting, press the NO button to begin recording again.

7. When you are satisfied with your new greeting, hang up the telephone handset. CapTel will send out your personal greeting whenever the Answering Machine picks up a call.

RECORD NEW GREETING

Lift Handset to

Record Greeting or

Press NO to exit

RECORD NEW GREETING

Message Is Recording

Speak Into the Handset

Press YES to End Recording

58 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Setting the Number of Rings Before Answering

You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight.

NOTE: The ring count may be slightly different in telephone systems that use “distinctive” ring patterns. Please experiment with this setting as needed for your specific phone system.

To set the number of rings before answering:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button until Answering Machine is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Answer Ring

Count is highlighted. Press the YES button to accept.

Use the UP or DOWN

arrow buttons to select the number of rings, from 3 rings up to 8 rings

Press the YES button to select.

5. Press the NO button repeatedly to exit.

On incoming calls, your CapTel phone will ring this number of times before the Answering Machine picks up the call.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

NUMBER OF RINGS BEFORE ANSWERING: 3

3 Rings 4 Rings 5 Rings 6 Rings 7 Rings 8 Rings

Press YES to accept or NO to exit

Cu stomer Servi ce: 888-269-7477 US ING T H E AN S WE RIN G M ACH I NE • 59

Making Incoming Messages Audible/Silent

Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear and read before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time. The default setting is for incoming messages to be muted (silent).

To make incoming calls audible or set them to be silent:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button until Answering Machine is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Incoming Messages is highlighted. Press the YES button to accept.

4. Press the UP or DOWN arrow button to highlight Incoming

Messages Audible or Muted.

Incoming Messages Audible: will play

incoming messages aloud on the CapTel phone as the message is being taken for you to hear/screen as they are recorded.

Incoming Messages Muted: will take incoming messages silently, you will not be able to hear the message as it is being taken. You will be able to hear and review the message after it has been recorded.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

ANSWERING MACHINE

Answering Machine On/Off Play Messages Clear All Messages Greeting Message Answer Ring Count Incoming Messages

Press YES to select or press NO to exit

INCOMING MESSAGES CURRENTLY MUTED

Incoming Messages Audible Incoming Messages Muted

Press YES to accept or NO to exit

60 • US ING T H E AN S WE RIN G M ACH I NE Cu stomer Servi ce: 888-269-7477

Seeing Captions of Your Voice Mail Messages

Some voice mail services allow you to dial a remote access phone number to access your voice mail messages. You should be able to access your voice mail messages remotely using the CapTel 840 in the same way you would with any other telephone, with the added benefit of seeing captions. The way that you access voice mail messages depends on what kind of service you use.

To get captions on voice mail messages:

1. Check that the CAPTIONS button is on (red light lit).

2. Lift the handset, and dial the 7- or 10-digit telephone number that you use to access your voice mail messages remotely.

3. Listen and read captions to follow the instructions to access your voice mail messages. As the messages are played, you can read captions in your CapTel display screen.

2-LINE MODE: With 2-Line Mode, you can dial an extension number or a

*-number combination to access voice mail services.

**********************************

(CapTel CA#4567) Ringing 1 2 3 (Recording) Please enter your password You have 4 new messages and 1 saved message to listen to new messages press 5 new message Thursday 10:25 am Hi John this is Susan Alexander

Press to Review the Conversation

Waiting for Captions

Cu stomer Servi ce: 888-269-7477 US ING T H E PH O NE B O OK • 61

This section explains how to save frequently-called phone numbers into your phone book for easy dialing.

SECTION 6

Using the

Phone Book

TOPICS:

쏋

Adding a New Contact to your Phone Book

쏋

Dialing a Phone Number from the Phone Book

쏋

Editing an Existing Contact in the Phone Book

쏋

Removing a Contact from your Phone Book

62 • US ING T H E PH ONE B O OK Cu stomer Servi ce: 888-269-7477

Adding a New Contact to your Phone Book

You can save 97 names and phone numbers in the CapTel 840 Phone Book. To add a new contact to the Phone Book:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Edit Phone

Book is highlighted. Press the YES button to select.

3. Press the DOWN arrow button until Add a New Contact is highlighted. Press the YES button to select.

4. Use the dialing pad to enter the letters of the name of the person you wish to add. Look for the letters listed on the number keys to know which number key to press. For some letters, press the number key several times until the correct letter appears on the display screen.

Example: To enter the letter “L”, press the number 5 key three times until you see “L” on the display screen.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE BOOK

Edit Existing Contact Add a New Contact Remove a Contact

Press YES to select or press NO to exit

EDIT PHONE BOOK

Name: Mary_ Number:

Press YES to edit number or NO to exit

for Shift, for Backspace, # for Space

Cu stomer Servi ce: 888-269-7477 US ING T H E PH O NE B O OK • 63

Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key.

Once you have entered the contact name, press the YES button to advance to the Number section.

6. Enter in the phone number by using the dialing pad. Use the DOWN arrow button to backspace.

7. When you are done entering the phone number, press the YES button to save your new contact information.

Press the YES button to enter more contact names/phone numbers, or press the NO button repeatedly to exit the menu system.

TIP: Press the DOWN arrow button for a backspace. Press the # button to add a space. Press the UP arrow button to shift lock for capital letters. Press UP again to return to lower case.

NOTE: Phone book entries are stored alphabetically by the first letter of the name.

EDIT PHONE BOOK

Name: Mary Number: 555-1234_

Press YES to accept or NO to exit

for Backspace, for 2 second delay

EDIT PHONE BOOK

Name: Mary Number: _

Press YES to accept or NO to exit

for Backspace, for 2 second delay

2-LINE MODE: If a dialing prefix is required to get an outside line, enter the

dialing prefix first, then the phone number. Use the UP arrow button to add a 2-second delay, which will appear as a comma (,). In 1-Line Mode, the dialing prefix should already be entered in the CapTel menu, so it is not needed here.

64 • US ING T H E PH ONE B O OK Cu stomer Servi ce: 888-269-7477

Dialing a Phone Number from the Phone Book

To quickly dial any phone number listed in your Phone Book:

1. With the handset hung up, press the YES button to see the Options menu.

2. Make sure that Dial from Phone Book is highlighted. Press the YES button to select.

3. The display screen shows you the first contact name and number listed in your Phone Book. Use the UP and DOWN arrows to move through the contacts in your Phone Book.

4. When you see the contact listing you want to dial, simply lift the handset. The CapTel phone will dial the number for you automatically.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE BOOK (3 of 4)

Name: Mary Number: 555-1234

Please lift handset to dial this number or

Press NO to exit

DOWN

Dialing: Mary 5551234

Waiting for Captions

Cu stomer Servi ce: 888-269-7477 US ING T H E PH O NE B O OK • 65

Editing an Existing Contact in the Phone Book

To make changes to an existing contact in the Phone Book:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Edit Phone

Book is highlighted. Press the YES button to accept.

3. Check that Edit Existing Contact is highlighted.

4. Press the YES button to select.

5. The display screen will show you the first listing in your Phone Book. Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book. When you find the contact you wish to change, press the YES button to select it.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE BOOK

Edit Existing Contact Add a New Contact Remove a Contact

Press YES to select or press NO to exit

PHONE BOOK (1 of 7)

Name: Mary Number: 555-1234

Press YES to edit name or NO to exit

DOWN

66 • US ING T H E PH ONE B O OK Cu stomer Servi ce: 888-269-7477

6. To edit the name, use the DOWN arrow button as a backspace to erase letters. You can enter new/different letters using the dialing pad. Look for the letters listed on the number keys to know which number key to press. For some letters, press the same number key several times until the correct letter appears on the display screen.

7. When you are done editing the name, press the YES button to move to the Number.

To edit the phone number, use the DOWN arrow button as a backspace to erase numbers. You can enter new/different numbers using the dialing pad. Use the UP arrow button to insert a 2-second delay.

8. When you are done editing the phone number, press the YES button to save your changes.

9. Press the YES button to edit more contacts in your Phone Book, or press the NO button repeatedly to exit the menu system.

EDIT PHONE BOOK

Name: Mary at Home Number: 555-1234_

Press YES to accept or NO to exit

for Backspace, for 2 second delay

Name: Mary at Home Number: 777-4321

**Saved**

EDIT PHONE BOOK

Name: Mary at Home_ Number: 555-1234

Press YES to edit number or NO to exit

for Shift, for Backspace, # for Space

2-LINE MODE: If a dialing prefix is required to get an outside line, enter

the dialing prefix first, then the phone number. Use the UP arrow button to add a 2-second delay. In 1-Line Mode, the dialing prefix should already be entered in the CapTel menu, so it is not needed here.

Cu stomer Servi ce: 888-269-7477 US ING T H E PH O NE B O OK • 67

Removing a Contact from your Phone Book

To remove a contact from your Phone Book:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Edit Phone

Book is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Remove a Contact is highlighted. Press the YES button to select.

4. The display screen will show you the first listing in your Phone Book. Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete.

5. Press the YES button to remove the contact listing. The name and phone number of the contact person will be deleted from the Phone Book.

6. Press the NO button repeatedly to exit out of the Options list.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE BOOK

Edit Existing Contact Add a New Contact Remove a Contact

Press YES to select or press NO to exit

PHONE BOOK (1 of 7)

Name: Mary Number: 555-1234

Press YES to delete name or NO to exit

DOWN

68 • US ING S P EE D D IA L B UT T ON S Cu stomer Servi ce: 888-269-7477

About the Speed Dial Buttons

You can set up three speed dial buttons on your CapTel phone to easily dial your most frequently-called phone numbers. You may want to use these buttons for emergency speed dial buttons to call the fire department or police, or to quickly reach the phone numbers you call most often.

This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone.

SECTION 7

Using Speed

Dial Buttons

TOPICS:

쏋

About the Speed Dial Buttons

쏋

Saving Phone Numbers in the Speed Dial Buttons

쏋

Editing Phone Numbers in the Speed Dial Buttons

쏋

Dialing with the Speed Dial Buttons

Cu stomer Servi ce: 888-269-7477 US ING S P EE D D IA L B UT T ON S • 69

Saving Phone Numbers in the Speed Dial Buttons

1. With the handset hung up, press the SPEED DIAL button you want to program.

2. Press the YES button to edit.

3. Use the dialing pad to enter the

letters of the name of the

person

you wish to add. Use the letters on the number keys to know which key to press.

4. Press the YES button to advance the selection to the Number section.

5. Enter in the phone number by using the dialing pad. Use the DOWN arrow button to backspace. Use the UP arrow button to insert a 2-second delay.

6. Press the YES button to save it.

SPEED DIAL 3

Name: Number:

Press YES to edit or NO to exit

EDIT SPEED DIAL

Name: _ Number:

Press YES to edit number or NO to exit

for Shift, for Backspace, # for Space

EDIT SPEED DIAL

Name: Mary Number: _

Press YES to accept or NO to exit

for Backspace, for 2 second delay

2-LINE MODE: If a dialing prefix is required to get an outside line, enter in

the dialing prefix then the numbers.

70 • US ING S P EE D D IA L B UT T ON S Cu stomer Servi ce: 888-269-7477

Editing Phone Numbers in the Speed Dial Buttons

1. Press the SPEED DIAL button you wish to edit.

2. Press the YES button to edit the name.

3. Use the DOWN arrow button to backspace/erase letters in the current name. Use the number pad keys to enter a new letter or name. Press the YES button when you are done editing the name.

4. The cursor moves to the Number entry. Use the DOWN arrow button to backspace/erase numbers in the current listing. Use the number pad key to change/enter a new phone number. Use the UP arrow button to insert a 2-second delay.

5. When you are finished making changes, press the YES button to accept.

SPEED DIAL 1

Name: Mary Number: 555-1234

Please lift handset to dial this number

Press YES to edit or NO to exit

EDIT SPEED DIAL

Name: Mary Cell_ Number: 555-1234

Press YES to edit number or NO to exit

for Shift, for Backspace, # for Space

EDIT SPEED DIAL

Name: Mary Cell Number: 789-3456_

Press YES to accept or NO to exit

for Backspace, for 2 second delay

Cu stomer Servi ce: 888-269-7477 US ING S P EE D D IA L B UT T ON S • 71

Dialing with the Speed Dial Buttons

1. Make sure that the CAPTIONS button is on (red light on).

2. Press the SPEED DIAL button with the number that you want to call.

3. Lift the handset. Your CapTel phone will dial the phone number for you automatically.

4. Listen or watch the signal meter to know when someone answers. Watch the display screen for captions. Begin your conversation as you normally would.

When you are done with your call, hang up the handset.

******** 5/14 11:16 AM ******** (CapTel CA# 1234) (F) Hello this is Mary Oh hi Mom how are you

Press to Review the Conversation

SPEED DIAL 1

Name: Mary Cell Number: 789-3456

Please lift handset to dial this number

Press YES to edit or NO to exit

Dialing: Mary Cell 7893456

72 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

SECTION 8

Settings

This section explains how to adjust settings on your phone to fit your preferences.

TOPICS:

쏋

Setting the Captions Button Default to On/Off

쏋

Turning Spanish Captions On/Off

쏋

Dialing a Number to Get an Outside Line

쏋

Setting a Call Waiting Block

쏋

Adjusting the Volume of the Ringer

쏋

Setting the Pitch of the Ringer

쏋

Turning Keypad Lights On/Off

쏋

Saving the Captions Volume

쏋

Setting your CapTel Phone for Tone/Pulse Dialing

쏋

Setting the Time and Date

쏋

Using VCO to call a TTY User

쏋

Updating your CapTel Phone

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 73

Setting the Captions Button Default to On/Off

You can change the default setting of your CapTel 840 to always have the Captions button set to ON or to always have the Captions button set to OFF. Your CapTel 840 comes with the Captions button set to ON.

Captions Button – On

When the Captions button is set to ON, every outgoing call is automatically connected to the Captioning Service. The light around the CAPTIONS button remains lit. You will receive captions on every outgoing call.

NOTE: In 1-Line Mode, the Captions button does not affect incoming calls. If an incoming call is placed through the Captioning Service, you will automatically receive captions throughout the call, even if the Captions button default is set to “Off”. Please see Toll-Free Captioning Service Voice Number on page 1 for the number to give your callers. If your caller does not dial through the Captioning Service, you will not receive captions during the call. The light around the CAPTIONS button will remain off.

Captions Button – Off

When the Captions Button is set to OFF, outgoing calls are not automatically

connected to the Captioning Service. The light around

the CAPTIONS

button stays off. Calls are treated exactly like any regular telephone call, with you and the other party talking over the telephone line and no captions involved.

1-Line Mode: If captions are off at the beginning of a call, you will not receive captions throughout the call. You cannot turn captions on/off during a call.

2-LINE MODE: Even if the Captions button is set to OFF, you can turn

captions on by pressing the CAPTIONS button at any time during the call.

NOTE: When the CAPTIONS button is off (red light around the button is off)

the maximum amplification level is not available.

74 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

To change the Captions button setting:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly to highlight Settings.

3. Press the YES button to select.

4. Check that Caption Settings is highlighted. Press the YES button to select.

5. Check that Captions Button is highlighted. Press the YES button to select.

6. Press the UP or DOWN arrow button to select Captions On or Captions Off.

Captions On: Captions will automatically be on every outgoing call.

Captions Off: You will need to press the Captions button before your outgoing call to turn the Captions feature on.

7. Press the YES button to accept.

8. Press the NO button repeatedly to exit out of the Options menu.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

CAPTIONS BUTTON CURRENTLY ON

Captions On Captions Off

Press YES to accept or NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

CAPTION SETTINGS

Captions Button Spanish Captions 1 or 2 Line Captions Dialing Prefix Block Call Waiting VCO Mode

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 75

Turning Spanish Captions On/Off

Your CapTel 840 phone can display captions in Spanish for Spanish-to-Spanish conversations. Setting the captions to Spanish language also changes the Options menu to display in Spanish.

NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 840 phone does not translate from English conversations to Spanish captions.

To turn Spanish captions on:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Check that Caption Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button until Spanish Captions is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

CAPTION SETTINGS

Captions Button Spanish Captions 1 or 2 Line Captions Dialing Prefix Block Call Waiting VCO Mode

Press YES to select or press NO to exit

76 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

5. Press the UP or DOWN arrow button to select Spanish

Captions On or Spanish Captions Off.

7. Press the YES button to accept.

8. Press the NO button to exit out of the Options menu.

You are now ready to make and receive calls with captions in Spanish. To make a call with Spanish language captions, lift the handset and dial the number you want to call.

Spanish-speaking callers should dial the dedicated Spanish-to-Spanish captioning number first, then enter your phone number in order for you to receive captions in Spanish. (1-Line Mode)

SPANISH CAPTIONS CURRENTLY OFF

Spanish Captions On Spanish Captions Off

Press YES to accept or NO to exit

Spanish-to-Spanish captioning available every day from 7:00 a.m. – 11:00 p.m. CST

Spanish-to-Spanish Captioning Calls...........................1-866-217-3362

California Spanish-to-Spanish Only ............................1-866-399-9090

Texas Spanish-to-Spanish Only...................................1-800-933-5417

International Spanish-to-Spanish Captioning ..............1-608-204-2795

Spanish CapTel Customer Service...............................1-866-670-9134

California Spanish Customer Service ..........................

1-877-330-0156

PROGRAMACIÓN DE SUBTÍTULOS

Botón de Subtítulos Subtítulos en Español

Presione YES para seleccionar o presione NO para salir

NOTE: Spanish captions must be turned on before the call in order for you to receive captions in Spanish.

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 77

Dialing a Number to Get an Outside Line

Is a number required to get an “outside line” before you can place a call? In some office settings, for example, you may need to dial a 9 or other number to get an outside line. This number must be entered in the Dialing Prefix menu in order for captions to work properly.

In 1-Line Mode: Your CapTel phone automatically enters the Dialing Prefix for you at the start of every captioned call. If the Caption feature is OFF, you will need to dial the Dialing Prefix manually before you place a call.

In 2-Line Mode: You still need to dial the Dialing Prefix manually before

you place a call, even after you’ve entered the Dialing Prefix in the CapTel menu. The Dialing Prefix in the CapTel menu only applies to Line 2, the telephone line that connects to the Captioning Service.

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Check that Caption Settings is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

78 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

4. Press the DOWN arrow button repeatedly until Dialing Prefix is highlighted. Press the YES button to select.

5. Using the dialing keypad to enter the number you need to get an outside line. Use the DOWN arrow button to backspace and press the UP arrow button to add 2-second delay, which will appear as a comma (,).

6. When the number is entered, press the YES button to save.

7. Press the NO button repeatedly to exit.

2-LINE MODE: When you place a call in 2-Line Mode, you need to dial the 9

or other number to get an outside line before you dial the telephone number, even after you've entered a Dialing Prefix into the CapTel menu. The Dialing Prefix feature only applies to Line 2, the telephone line that connects to the Captioning Service to provide Captions. Because your calls are placed over Line 1 (the telephone line that carries the voice portion of the call), you still need to manually enter the Dialing Prefix before placing a call.

Edit Dialing Prefix

Dialing Prefix: _

Press YES to save number or NO to exit

for Backspace, for 2 second delay

Edit Dialing Prefix

Dialing Prefix: 9,

Press YES to save number or NO to exit

for Backspace, for 2 second delay

CAPTION SETTINGS

Captions Button Spanish Captions 1 or 2 Line Captions Dialing Prefix Block Call Waiting VCO Mode

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 79

Setting a Call Waiting Block

Do you have Call Waiting as part of your telephone service? Call Waiting is not supported in 1-Line Mode, as it may disrupt your captions. If you have Call Waiting service, you need to set a Call Waiting Block in the CapTel menu. Setting a Call Waiting Block only affects captioned calls. You can still use Call Waiting when the Caption feature is off or on any other phones connected to your telephone lines.

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Check that Caption Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Block Call Waiting is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

CAPTION SETTINGS

Captions Button Spanish Captions 1 or 2 Line Captions Dialing Prefix Block Call Waiting VCO Mode

Press YES to select or press NO to exit

80 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

5. Use the dialing keypad to enter the number you need to block Call Waiting. Use the DOWN arrow button for Backspace and the UP arrow button to add in a 2-second delay, which will appear as a comma (,).

NOTE: Check with your local telephone provider for directions on blocking the Call Waiting tone in your area. Many telephone service providers

use “*70” as

the sequence

to block the Call

Waiting tone.

6. When the number is entered, press the YES button to save.

7. Press the NO button repeatedly to exit.

NOTE: If you program a Call Waiting block but you do not have Call Waiting service you will not be able to dial out with captions.

2-LINE MODE: If Line 2 has Call Waiting service, you should enter a Call

Waiting block to make sure that captions are not interrupted. You can still use Call Waiting service in 2-Line Mode, as long as the Call Waiting service is on Line 1. It is recommended that there are no special features in use on Line 2. See page 91 for details.

Edit Block Call Waiting

Block Call Waiting: _

Press YES to save number or NO to exit

for Backspace, for 2 second delay

Edit Block Call Waiting

Block Call Waiting: *70,

Press YES to save number or NO to exit

for Backspace, for 2 second delay

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 81

Adjusting the Volume of the Ringer

You can set the volume of the CapTel 840 ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (turns Ringer off).

To set the Ringer volume:

1. Press the YES button to see the Options menu.

2. Press the DOWN arrow button until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button to highlight Phone Settings. Press the YES button to select.

4. Check that Ringer Volume is highlighted.

5. Press the YES button to select.

6. Press the UP or DOWN arrow button to select your desired Ringer Volume level. To turn the Ringer off entirely, select Mute.

7. When the volume setting you want is highlighted, press the YES button to accept.

8. Press the NO button repeatedly to exit out of the Options menu.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

PHONE SETTINGS

Ringer Volume Ringer Pitch Keypad Lights Save Captions Volume Tone or Pulse Dialing

Press YES to select or press NO to exit

ABC

RINGER VOLUME CURRENTLY MINIMUM

Mute Minimum Medium Maximum

Press YES to accept or NO to exit

82 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

Setting the Pitch of the Ringer

You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch.

To set the Ringer pitch:

1. Press the YES button to see the Options menu.

2. Press the DOWN arrow button until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button to highlight Phone Settings. Press the YES button to select.

4. Press the DOWN arrow button until Ringer Pitch is highlighted. Press the YES button to select.

5. Press the UP or DOWN arrow button to select your desired Ringer Pitch level. The ringer will ring briefly as you switch levels.

6. When the Ringer Pitch level that you want is highlighted, press the YES button to accept.

Press the NO button repeatedly to exit out of the Options menu.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE SETTINGS

Ringer Volume Ringer Pitch Keypad Lights Save Captions Volume Tone or Pulse Dialing

Press YES to select or press NO to exit

ABC

RINGER PITCH CURRENTLY LOW

Low Medium High

Press YES to accept or NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 83

Turning Keypad Lights On/Off

The CapTel 840 dialing keypad is lit to make

it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of inactivity.

To turn the lights on the number keypad off:

1. Press the YES button to see the Options menu.

2. Press the DOWN arrow button until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button to highlight Phone Settings. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Keypad Lights is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE SETTINGS

Ringer Volume Ringer Pitch Keypad Lights Save Captions Volume Tone or Pulse Dialing

Press YES to select or press NO to exit

ABC

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

84 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

4. Press the UP or DOWN arrow button

to turn Keypad Lights Always On or Keypad Lights Timeout.

NOTE: When Keypad Lights Timeout is selected, the dialing keypad lights will go off whenever the display is blank (after approximately 60 seconds of non-use). The lights will remain on when the phone is in use.

5. Press the YES button to select your option, or press the NO button to exit.

6. Press the NO button repeatedly to exit out of the Options menu.

NOTE: The CapTel display screen typically stays on whenever you have new answering machine messages that have not been reviewed. If you set Keypad Light Timeout, however, the CapTel display screen will also turn off after approximately 60 seconds of non-use.

KEYPAD LIGHTS CURRENTLY TIMEOUT

Keypad Lights Always On Keypad Lights Timeout

Press YES to accept or NO to exit

ABC

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 85

Saving the Captions Volume

The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the Captions button is on. When the Captions button is off, your CapTel phone will return to a mid-range volume every time you hang up.

To save your volume setting for captioned calls:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button until Phone Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Save Captions Volume is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE SETTINGS

Ringer Volume Ringer Pitch Keypad Lights Save Captions Volume Tone or Pulse Dialing

Press YES to select or press NO to exit

ABC

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

86 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

5. Use the UP or DOWN arrow buttons to highlight Save

Captions Volume or Do Not Save Captions Volume.

Press YES to select.

6. Press the NO button repeatedly to exit.

Now, during your next call with captions, experiment with the volume button to find a level that works best for you. Whatever volume setting you choose will be saved in CapTel memory, and will be used for every call that has the Captions button lit. During non-captioned calls (Captions button off), the volume will automatically start at a mid-range setting, and will have to be adjusted manually.

NOTE: This setting will remain in effect until you go through the process again to select Do Not Save Captions Volume.

CURRENTLY NOT SAVING CAPTIONS VOLUME

Save Captions Volume Do Not Save Captions Volume

Press YES to accept or NO to exit

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 87

Setting your CapTel Phone for Tone/Pulse Dialing

The dialing mode of your CapTel 840 phone is set to Tone dialing. To set the dialing mode to Pulse dialing:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button to highlight Phone Settings. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Tone or Pulse Dialing is highlighted.

5. Press the YES button to select.

6. Press the UP or DOWN arrow button to select Tone Dialing or Pulse Dialing.

7. When the dialing mode you want is highlighted, press the YES button to accept.

8. Press the NO button to exit out of the Options menu.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

PHONE SETTINGS

Ringer Volume Ringer Pitch Keypad Lights Save Captions Volume Tone or Pulse Dialing

Press YES to select or press NO to exit

ABC

CURRENTLY TONE DIALING

Tone Dialing Pulse Dialing

Press YES to accept or NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

88 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

Setting the Time and Date

To set the time and date:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Press the DOWN arrow button repeatedly until Set the Time and Date is highlighted. Press the YES button to select.

4. CapTel shows you the current time and date setting. Use the UP/DOWN arrow buttons to move the blue highlight over the number that you want to change.

5. On the dialing pad, press the key that lists the number you want to use.

Example: To set the time for 11:30, press the “1” key twice, then press the “3” key followed by the “0” key.

NOTE: When setting the date, only the last two numbers in the year can be changed.

6. When you have set the time and date, press the YES button to save.

TIP: To change the time from AM to PM, press the 2 key for “AM” and the 7 key for “PM”.

Set the Time and Date

12:13 AM

01/01/2012

Use 2 for AM Use 7 for PM

Use the keypad to enter the Time and Date

Press YES to accept or NO to exit

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 SE T TIN GS • 89

Using VCO to call a TTY User

VCO stands for Voice Carry Over, a service common in traditional relay services in which callers speak for themselves and read typed responses. If you dial 711 to call a TTY user through Relay, your CapTel phone will automatically convert to VCO mode. This allows the Relay Operator to type messages directly to your CapTel display screen.

When placing a call through Relay, tell the Relay Operator that you want to use VCO. Then, everything the TTY user types will appear as typed messages on your display screen. You speak back to the TTY user via the Relay Operator and through the CapTel handset, taking turns reading and speaking. When the call is completed, press the Captions button to drop out of VCO mode.

You can also turn VCO mode on/off in the Captions Settings menu.

Updating Your CapTel Phone

Occasionally, changes are made to the CapTel 840 software. Your phone can check whether new software is available and then perform an update as needed over the telephone line. This process ensures you will always have the latest technology for as long as you own your CapTel 840.

To update your CapTel 840 software:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted.

Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

90 • SE T TI N GS Cu stomer Servi ce: 888-269-7477

3. Press the DOWN arrow button repeatedly until Update Phone is highlighted.

Press the YES button to select.

4. Press the YES button to begin updating your phone, or press the NO button to exit. You can also set a timed delay by pressing the UP arrow button.

NOTE: You can set the update to begin automatically at a more convenient time. Press the UP arrow button to set up a timed delay. Select when you want the update to begin (in 1 hour, in 2 hours, etc.) using the UP and DOWN arrow buttons. Once a delay has been set, you can continue using your CapTel phone to make/answer calls. This will not disrupt the planned update process.

5. The CapTel phone checks to make sure that your software is up to date. If a new software version is available, your CapTel phone automatically updates to the most current version, then resets itself so you are ready to make calls. If there are no updates available, the CapTel display screen will show “No Update Available” and revert to the main CapTel screen.

NOTE: You need to reset the Time and Date after your CapTel phone updates. Please see “Setting the Time and Date” on page 88 for instructions.

Update Phone

* W a r n i n g *

Update process could take

15 to 30 minutes.

Press YES to Update Now or

Press to set a Delay or

Press NO for Options

SETUP - UPDATE CAPTEL

Contacting Update Server. OK.

Downloading Update

Press NO to exit

SETTINGS

Caption Settings Phone Settings Display Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 US ING C A PT EL IN 2- LI N E MO D E • 91

This section tells you how to set up and use your CapTel phone in 2-Line Mode.

Using CapTel in

2-Line Mode

(Optional)

TOPICS:

쏋

About 2-Line Mode

쏋

Turning 2-Line Mode On/Off

쏋

Turning Captions On/Off in 2-Line Mode

쏋

Answering an Incoming Call in 2-Line Mode

쏋

Using Call Waiting in 2-Line Mode

SECTION 9

92 • US ING C A PT EL IN 2 - LI N E MO D E Cu stomer Servi ce: 888-269-7477

TIP: When using CapTel in 2-Line mode, all of the menu settings refer only to Line 2, except for Tone/Pulse settings.

About 2-Line Mode

Your CapTel phone can be used with two telephone lines instead of just one telephone line. This optional method is called “2-Line Mode”. Using your CapTel phone in 2-Line Mode lets you:

• Receive captions on all incoming calls. Your caller dials your

phone number directly, without having to dial the Captioning Service first.

• Turn Captions on or off at any time during a conversation.

• Get full captioning for every type of call, including emergency

calls and calls through relay.

• Share a call without interrupting captions. (Others can pick up an

extension line.)

• Enjoy phone services like Call Waiting.

NOTE:

Using

CapTel

in 2-Line Mode is optional, and requires a second analog telephone line with its own telephone number (separate from Line 1). The CapTel 840 phone does not require two telephone lines to work – it can be used with just one telephone line as described earlier in this user manual. However, using CapTel with two telephone lines gives you more flexibility, including the benefits listed above. When operating with only one telephone line, the above features do not apply.

Cu stomer Servi ce: 888-269-7477 US ING C A PT EL IN 2- LI N E MO D E • 93

How 2-Line Mode Works

The voice conversation is carried on Line 1, just like with any other landline telephone. When the receiver is lifted to make or receive a call, Line 2 automatically connects to the Captioning Service to provide the captions. You can turn the captions on/off at any time during the call over Line 2, without affecting the voice conversation on Line 1.

94 • US ING C A PT EL IN 2 - LI N E MO D E Cu stomer Servi ce: 888-269-7477

Requirements for Using 2-Line Mode

Using 2-Line CapTel requires two separate telephone lines:

• Each telephone line needs its own separate telephone number (not just an extension or one line that supports two numbers). This typically means two separate telephone wall jacks.

• One of the lines (Line 2) must be analog, the same type of telephone line that is used by standard residential telephones also known as a POTS line, or Plain Old Telephone Service. Digital Subscriber Lines (DSL) with an appropriate filter are also compatible.

• The other line (Line 1) can be any type of telephone service: analog, digital cable phone service, DSL with filter, VOIP, etc.

NOTE: The CapTel 840 phone does NOT work with PBX digital telephone systems found in some business settings, residential facilities, or hotels/hospitals unless an analog port is available.

If you do not already have a second telephone line, arrangements for a second line should be made with your local telephone service provider. The second line can be very basic – no special features or services are needed (such as Caller-ID, long distance, or Call Waiting). Your local telephone service provider may charge for adding a second line.

NOTE: Please use the phone cord provided with the CapTel phone or use a similar phone cord. If you are installing the CapTel in an office setting, check with the telephone system administrator to ensure an analog port is available. A Digital Subscriber Line (DSL) may be used with an appropriate filter.

Cu stomer Servi ce: 888-269-7477 US ING C A PT EL IN 2- LI N E MO D E • 95

Turning 2-Line Mode On/Off

To Turn 2-Line Mode on:

NOTE: You must follow this procedure to turn on 2-Line CapTel service. Simply plugging a second line into the CapTel phone will not activate 2-Line capabilities.

There are two steps to setting up your CapTel for 2-Line Mode. First, plug the telephone lines in. Second, activate the 2-Line menu option.

Setup CapTel Phone for 2-Line Mode

STEP 1: On the back (top) edge of the CapTel phone:

1. Plug the AC adapter cord into the round power jack marked “Power”.

2. Plug the first telephone line cord into the jack marked “Line 1”. This should be your primary telephone line, the phone number that you give callers to reach you.

3. Plug the second telephone line cord into the telephone jack marked “Line 2”. This telephone line must be a standard analog phone line (or DSL with filter).

96 • US ING C A PT EL IN 2 - LI N E MO D E Cu stomer Servi ce: 888-269-7477

4. Plug the telephone line cords into the appropriate wall jacks and the AC adapter into an electrical outlet. Make sure that each telephone cord plugs into a separate line, each with its own telephone number, not just an extension line.

STEP 2: Activate the 2-Line Menu option:

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Check that Caption Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button until 1 or 2 Line Captions is highlighted. Press the YES button to select.

OPTIONS

Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings

Press YES to select or press NO to exit Options

SETTINGS

Caption Settings Phone Settings Display Settings Network Settings Set the Time and Date Update Phone

Press YES to select or press NO to exit

CAPTION SETTINGS

Captions Button Spanish Captions 1 or 2 Line Captions Dialing Prefix Block Call Waiting VCO Mode

Press YES to select or press NO to exit

Cu stomer Servi ce: 888-269-7477 US ING C A PT EL IN 2- LI N E MO D E • 97

5. Press the DOWN arrow button until Use 2 Telephone Lines is highlighted. Press the YES button to turn 2-Line Mode on.

6. Press the NO button repeatedly to exit out of Options menu.

NOTE: If you are in an office setting, where Line 1 requires you to dial a number to reach an outside line (such as “9”), you will need to manually dial the dialing prefix before placing your call. If Line 2 also requires a dialing prefix to get an outside line, make sure you’ve entered a dialing prefix in the CapTel menu as well. See page 77 for directions.

You are now ready to begin making and receiving calls using 2-Line Mode.

NOTE: If you have already used your CapTel phone in 1-Line Mode, be sure to remove any Call Waiting blocks previously set in the CapTel menu.

Turning Captions On/Off in 2-Line Mode

With 2-Line Mode, you can turn captions on/off at any time during your call by pressing the CAPTIONS button. When the red light around the CAPTIONS button is lit, you will see captions of everything the other party says.

To turn captions off, press the CAPTIONS button again. The red light around the CAPTIONS button will go off.

CURRENT CAPTIONING METHOD USES 2 LINES

Use 1 Telephone Line Use 2 Telephone Lines

Press YES to accept or NO to exit

98 • US ING C A PT EL IN 2 - LI N E MO D E Cu stomer Servi ce: 888-269-7477

Answering an Incoming Call in 2-Line Mode

1. When the CapTel rings, RING! is displayed.

2. Pick up the handset to answer.

Check to see if the Captions feature is on (the red light around the CAPTIONS button is on).

If the Caption Feature is On

The CapTel phone will automatically connect the call to the Captioning Service using Line 2. After an initial delay of 12-15 seconds, captions of everything the caller says will be displayed.

NOTE: As you answer a call, there is a delay between the time you answer and the time that captions begin, because it takes time for the phone to connect to the Captioning Service and initiate captions. The display will indicate when captions are ready. During this time, you and your caller will be able to speak to and hear each other, so you may begin your conversation if you can hear the caller clearly enough.

You may ask your caller to hold for a moment while captions are being established or speak to the other party during this time. Or, begin your conversation when you see a CapTel CA# appear on the display.

If the Caption Feature is Off

The call will not start with captions. To receive captions, simply press the CAPTIONS button at any time during the conversation.

Verify that the CAPTIONS button light is on. There will be an initial delay of about 12–15 seconds as the phone connects to the Captioning Service. You may speak to the other party during this time. The display will indicate when the Captioning Service has connected. You will receive captions throughout the remainder of the call, or until you turn the feature off by pressing the CAPTIONS button again.

Ultratec CapTel 840 How-to Manual

Specifications and Main Features

Frequently Asked Questions

User Manual