Ultratec CapTel 800i How-to Manual

305-016603 4/10

CapTel 800i

®

How-to Guide

Physical Dimensions

Size: 9" x 6.5" x 7.5"
Weight: 2 lb. 10oz.

Power

AC Adapter: 6 VDC, 1670 mA
(barrel is negative)
Adapter is UL/CSA listed.

Dial Pad

Large Keys: 0.75" x 0.70"

Display

Backlit, graphical LCD color
display
320 x 240 pixels

Function Buttons

3 Programmable Speed Dial
1 Customer Service Speed Dial
Redial
Flash
Mute
Tone
Caption
Volume
Up/Down/Yes/No

Controls

Conversation: Amplification
when Captions on: 0-40 dB gain
when Captions off: 0-18 dB gain
Tone
Ringer: off, low, medium, high
(0-95 dB)

Indicator Lights

Mute
Volume Levels (1 through 12)
Captions On/Off

Handset

Type: HAC (Hearing Aid
Compatible)

Dialing

Phone Book (97 entries)
Speed Dial (3 entries)
Redial (Last 10 dialed numbers)

Connections

Telephone line: requires RJ11
connection (can be standard
analog line, VOIP, DSL, FIOS.
Does not support digital PBX
system unless analog port
available).

3.5 mm Neckloop/Headset

2.5 mm Headset with microphone
Ethernet
AC power

Approvals

FCC approved
FCC registration number:
US:D8KMM06BCAPTEL800
REN: 0.6B

Conversation Memory

Approximately 480 lines of text

CapTel 800i Specifications

CapTel is the latest innovation from

Ultratec, Inc.
450 Science Drive
Madison, WI 53711
[phone] V/TTY
[phone] (Spanish CapTel Customer Service)
Email: [e-mail]
Fax: [phone]
Web: www.CapTel.com

©2009, 2010 Ultratec, Inc. All rights reserved.
Ultratec and CapTel are registered trademarks of Ultratec, Inc.

Customer Service: 888-269-7477 CONGRATULATIONS • 1

Congratulations on

Choosing CapTel!

Welcome to the Captioned Telephone – CapTel! With CapTel, you can see
captions of everything people say over the phone, letting you enjoy calls
with confidence.

Please take a moment to read this guide and learn:

• How to start using your CapTel phone

• How your CapTel phone works

• How to get help when you have questions

We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and comments.
If we can help, please call – you can even call using your new CapTel phone.

Sincerely,

CapTel Customer Service
1-888-269-7477
www.CapTel.com

Congratulations on Choosing CapTel ........................1

Overview – How CapTel Works..................................4

Section 1: Getting Started ........................................5

What is in the box..............................................................5

Overview of CapTel 800i phone .........................................6

Using a headset or neckloop (optional)............................11

Setting up your CapTel 800i .............................................12

Getting help .....................................................................16

Section 2: Making and Answering Calls ..................17

Dialing a phone number directly.....................................18

Calling using the Speed Dial buttons ...............................19

Calling a number in the Phone Book...............................20

Answering an incoming call.............................................21

Turning captions on/off during a call ..............................22

Adjusting the volume.......................................................22

Adjusting the sound – TONE ............................................23

Knowing what sounds are on the line..............................24

Section 3: Viewing Captions ...................................25

Turning captions on/off during a call ..............................26

Reviewing captions during a call .....................................26

Reviewing captions after hanging up...............................27

Saving conversations........................................................28

Deleting all conversations................................................29

Changing the caption font size.........................................31

Setting the color of the captions......................................33

Adjusting the brightness of the Display Screen ................35

Section 4: Call History ............................................37

Using Call History to see recent calls................................38

Clearing all Caller ID entries ............................................40

2 • TABLE OF CONTENTS Customer Service: 888-269-7477

TABLE OF CONTENTS

Customer Service: 888-269-7477 TABLE OF CONTENTS • 3

Section 5: Using the Phone Book ...........................41

Adding a new contact to your Phone Book......................42

Dialing a phone number from the Phone Book...............44

Editing an existing contact in the Phone Book ................45

Removing a contact from your Phone Book ....................47

Section 6: Using Speed Dial Buttons.......................48

About the Speed Dial buttons..........................................48

Saving phone numbers in the Speed Dial buttons ...........49

Editing phone numbers in the Speed Dial buttons ..........50

Dialing with the Speed Dial buttons ................................51

Section 7: Seeing Captions of Your Answering

Machine and Voice Mail Messages .........52

Seeing captions of your Answering Machine messages ....53

Connecting an external Answering Machine ....................54

Seeing captions of your Voice Mail messages...................55

Section 8: Telephone Settings ................................57

Setting the Captions Default to on/off .............................58

Adjusting the volume of the Ringer .................................60

Setting the pitch of the Ringer .........................................61

Turning the Ringer switch on/off .....................................62

Setting your CapTel phone for Tone/Pulse dialing ...........63

Turning on Spanish captions............................................64

Turning keypad lights on/off............................................66

Using Call Waiting ............................................................67

Dialing 911 with your CapTel 800i ...................................68

Updating your CapTel phone ...........................................69

Problem Solving .....................................................70

Care and Safety.......................................................73

Index ......................................................................74

The CapTel 800i connects to both your telephone service and to
your Internet service. Every time you make a telephone call, the
phone automatically connects to a free Captioning Service over the
Internet. An operator at the Captioning Service uses voice
recognition technology to generate captions of everything your
caller says, and sends the captions back to your CapTel 800i phone.

You can enjoy conversations over the phone with the added help
of written captions in case you miss anything.

NOTE: The CapTel 800i phone does not generate captions of the
phone call on its own. The phone works with the Captioning Service
(over the Internet) to display captions during your calls.

OVERVIEW

How CapTel Works

4 • HOW CAPTEL WORKS Customer Service: 888-269-7477

• CapTel 800i Phone

• Telephone Cord

• Power Adapter –
to plug into a
wall outlet

• Ethernet Cable –
to connect
to Internet
service

• CapTel Installation Guide
and CapTel How-to Guide

• Warranty Card

Customer Service: 888-269-7477 GETTING STARTED • 5

SECTION 1

Getting Started

This section explains how to start using your
new CapTel 800i phone.

TOPICS:

쏋

What is in the Box

쏋

Overview of CapTel 800i Phone

쏋

Using a Headset or Neckloop (Optional)

쏋

Setting up your CapTel 800i

What is in the Box?

Your CapTel 800i includes the following parts:

Overview of CapTel 800i Phone

1

2

3

4

5

6

7

8

9

10

11

12

6 • GETTING STARTED Customer Service: 888-269-7477

Customer Service: 888-269-7477 GETTING STARTED • 7

1. Display Screen

Shows captions, Caller ID, Phone Book entries and more.

2. YES Button

Allows you to select items that are highlighted in the Options list,
and respond “Yes” to questions or commands on the display screen.

3. NO (Exit) Button

Allows you to respond “No” to questions or commands on the
display screen and to Exit out of the Options list.

4. UP (Back) Button

Allows you to move up through items in the Options list and move
through entries in your Phone Book or Call History. Also lets you
go back to review captions that have already scrolled off the
display screen.

4. DOWN (More) Button

Allows you to move down through items in the Options list and
move through entries in your Phone Book or Call History. Also lets
you scroll down through captions when reviewing calls.

5. CUSTOMER SERVICE Button

Our helpful customer service team is happy to help you set up and
use your CapTel 800i telephone – we’re only a button push away.
Pressing the CUST SERV button will automatically dial the CapTel
help line. In an office, you may need to dial 9 first.

NOTE: On-demand help is available during standard business hours,
Monday through Friday, from 8:00am – 5:00pm CST. Help materials are
also available online anytime at www.CapTel.com.

8 • GETTING STARTED Customer Service: 888-269-7477

6. SPEED DIAL Buttons

You can quickly dial up to three frequently-called phone numbers,
just by pressing a speed dial button.

7. REDIAL Button

Lets you dial up to 10 most-recently called phone numbers. Lift the
handset and press REDIAL button to dial the last phone number
called. Leave the handset down and press the REDIAL button to
review/dial up to the last 10 numbers called.

8. FLASH Button

Some telephone service features like Call Waiting require a “hook
flash.” The hook flash is a very brief interruption of the connection
like hanging up the phone for one second. There is a brief click or
silence on the line.

9. MUTE Button

Silences the sound from your end of the conversation. When the
MUTE button is pressed (red light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature off, press the MUTE
button again (red light around the button is OFF).

Customer Service: 888-269-7477 GETTING STARTED • 9

10. TONE Button

Allows you to adjust the sound settings of the call, letting you
enhance LOW, MED, or HIGH frequency tones to find the range that
you hear best.

11. CAPTIONS Button

To see captions during your call, make sure the red light around
the CAPTIONS button is on. Your call will automatically be
connected over the Internet to the free service that provides the
captions. Captions can be turned on or off at any time during a
call. To turn the captions off, just press the CAPTIONS button to
turn the red light off.

12. VOLUME Bar

Lets you adjust the volume to a comfortable level, up to a 40 dB
gain from min/max for captioned calls. To increase the volume,
press the right side of the VOLUME bar. To decrease the volume,
press the left side of the VOLUME bar. There are 12 volume
levels. Watch the light panel above the VOLUME bar to know what
the current volume setting is.

WARNING: The maximum volume setting on captioned calls is extremely loud.
People who do not need amplification should not use the phone at the highest
volume setting. The volume level automatically returns to a mid-range setting
whenever the phone is hung up.

10 • GETTING STARTED Customer Service: 888-269-7477

Back (top) edge view of CapTel 800i

12345

Features

1. Telephone Line

Plug the telephone cord here (RJ11 jack). Phone cord can be
for analog, VOIP, FIOS, Digital Cable service, or analog with
DSL service. Does not work with PBX system, unless an
analog port is available.

2. Ringer switch (ON/OFF)

Turns audible Ringer on/off.

3. Ethernet Jack

Plug Ethernet cable (provided) here to connect to your
Internet Service.

4. Ethernet Status Lights

Lets you know if you are connected to the Internet and
whether activity is on the line.

5. Power Jack

Plug AC power adapter here.

Customer Service: 888-269-7477 GETTING STARTED • 11

Using a Headset or Neckloop (Optional)

Audio Jacks (2.5 mm/3.5 mm)

You can use earphones, a headset, neckloop, or other type of listening device
with the CapTel 800i to maximize the audio quality or to enjoy your new phone
hands-free. Open the protective cover to reach the jacks. Simply plug the
headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack
located on the right edge of the CapTel 800i phone.

12 • GETTING STARTED Customer Service: 888-269-7477

Setting up Your CapTel 800i

For complete instructions, please see the Installation Guide.

Requirements

1. High-speed Internet access using a DSL or Digital Cable modem (must
connect to an available Ethernet jack). Depending on your set-up, a
Router may also be required to connect more than one device to your
Internet service.

2.

Telephone service (can be analog line, VOIP, FIOS, or Digital Cable phone service).

3. Standard electrical power (AC adapter plugs into standard wall outlet).

Select a location

Set up the CapTel 800i in a place where:

• There is a high-speed Internet (Ethernet) jack or your home
router is located nearby.

• There is a telephone jack nearby (can be analog line, VOIP, FIOS,
or Digital Cable phone service).

• There is an electrical outlet nearby.

• The surface it will be set on, or mounted to, is stable and secure.

• The area is protected from excessive heat or humidity.

NOTE: The outlets for power, the phone line, and the Ethernet connection
should all be located nearby, as each cord needs to plug into your CapTel 800i.
If your Internet access is located in a different room than where you plan to
use the CapTel 800i, see the Installation Guide or contact CapTel Customer
Service for help.

Customer Service: 888-269-7477 GETTING STARTED • 13

Connect to a power outlet

1. Plug the power adapter in the power socket labeled “Power”
located on the back (top) edge of the CapTel 800i.

2. Plug the power adapter into a wall outlet or power strip.
The CapTel display screen will light up to let you know power
is connected.

TIP:

Plug your power adapter into an electrical power surge protector to protect
your CapTel 800i from damage caused by unspecified electrical voltage or
damage caused by lightning.

Connect to your telephone service

1. Plug one end of the telephone cord into the telephone jack
labeled “Line 1” located on the back (top) edge of the CapTel 800i.
(Use the telephone cord included with your new CapTel 800i phone.)

2. Plug the other end of the telephone cord into a telephone
wall outlet.

• You should have a dial tone to indicate the telephone service is
connected properly.

• Pick up the CapTel handset and listen for a dial tone. The Signal Meter in
the lower right corner of the display screen shows when a dial tone is
present (see page 24).

14 • GETTING STARTED Customer Service: 888-269-7477

Connect to your Internet service

1. Plug one end of the Ethernet cable into the Ethernet jack labeled
“Ethernet” located on the back (top) edge of the CapTel 800i.
(Use the Ethernet cable included with your new CapTel 800i phone.)

2. Connect the other end of the Ethernet cable into the jack you
use for accessing your Internet service. Depending on how your
Internet service is set up for your home/office, you could be
plugging the Ethernet cable into any of the following:

• An available Ethernet jack on a router in your home

• An available Ethernet jack on a Digital Cable modem

• An available Ethernet jack on a DSL modem

• An available Ethernet wall jack

Example 1

All connection outlets (telephone, Ethernet, power) are available in the same
room that you are planning to use the CapTel 800i.

Customer Service: 888-269-7477 GETTING STARTED • 15

Example 2

If there are no available Ethernet jacks in your DSL or Cable Modem, you will
need a Router that lets you connect more than one device to the Internet.
Connect the Router to your DSL or Cable Modem. Then connect the CapTel
800i to the Router (using the Ethernet cable).

NOTE: When connected properly, the orange LNK
indicator light will glow. The LNK indicator light is
located next to the Ethernet jack on the back (top)
edge of the CapTel 800i. The green ACT indicator
light may occasionally blink, or it may stay dark.

For complete set up instructions,
please see the Installation Guide.

16 • GETTING STARTED Customer Service: 888-269-7477

Getting Help

If you have any questions, comments, or concerns as you use your new
CapTel 800i, we’re here to help. Use any of these ways to contact us:

CUST SERV Button

Pick up the handset and press the CUST SERV button to
automatically speed dial directly to our helpful Customer Service
team. If you are in an office setting, you may need to dial “9” first
and then press the CUST SERV button.

On-demand help is available Monday-Friday during standard
business hours.

Phone: [phone]
FAX: [phone]

Mail: CapTel Customer Service

450 Science Drive
Madison, WI 53711

Email: [e-mail]
Online: www.CapTel.com

Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS • 17

This section explains how to place outgoing calls and
how to answer incoming calls with your CapTel 800i.

SECTION 2

Making and

Answering Calls

TOPICS:

쏋

Dialing a Phone Number Directly

쏋

Calling Using the Speed Dial Buttons

쏋

Calling a Number in the Phone Book

쏋

Answering an Incoming Call

쏋

Turning Captions On/Off During a Call

쏋

Adjusting the Volume

쏋

Adjusting the Sound – TONE

쏋

Knowing What Sounds are on the Line

18 • MAKING AND ANSWERING CALLS Customer Service: 888-269-7477

Dialing a Phone Number Directly

Before you dial, check whether the CAPTIONS button is on (red
light on). You can turn captions on/off at any time during your call
by pressing the CAPTIONS button.

1. Lift the handset.

2. Dial the phone number of the
person you wish to call.

3. As you dial, the display screen
shows the status as your CapTel
phone connects to the
captioning service, letting you
know when captions are ready.

4. Listen or watch the signal
meter to know when someone
answers. Watch the display
screen for captions. Begin
your conversation as you
normally would.

When you are done with your
call, hang up the handset.

Dial a Number

or Press Speed Dial

Waiting for Captions

TIP:

Remember to dial 1+ area code if the number you are calling is long distance.

TIP: You may want to let the person you are calling know you are using a
Captioned Telephone, or you may choose not to mention it. The choice is yours.

Dialing:
4448910

*****************************************************************

(CapTel CA# C1234) (Tones) Ringing 1 2
3 (M) Hello this is John who is calling
please

Press to Review the Conversation

Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS • 19

Calling Using the Speed Dial Buttons

NOTE: You must save telephone numbers in the Speed Dial buttons before they
can be used to dial. Please see page 49 for directions.

1. Make sure that the CAPTIONS
button is on (red light on).

2. Press the SPEED DIAL button
with the number that you
want to call.

3. Lift the handset. Your CapTel
phone will dial the phone
number for you automatically.
As you dial, the display screen
shows the status as your CapTel
phone connects to the
captioning service, letting you
know when captions are ready.

4. Listen or watch the signal
meter to know when someone
answers. Watch the display
screen for captions. Begin
your conversation as you
normally would.

When you are done with your
call, hang up the handset.

*****************************************************************

(CapTel CA# C1234) (Tones) Ringing 1 2
3 (F) Hello this is Mary who is calling
please

Press to Review the Conversation

Dial a Number

or Press Speed Dial

Waiting for Captions

Dialing:
Mary
5551234

20 • MAKING AND ANSWERING CALLS Customer Service: 888-269-7477

Calling a Number in the Phone Book

NOTE: Phone numbers must already be saved in the Phone Book before you
can use the Phone Book to dial. Please see page 42 for directions.

1. Make sure that the CAPTIONS
button is on (red light on).

2.

With the handset hung up, press
the YES button to see Options.

3. Press DOWN arrow to select
Dial from Phone Book.
Press the YES button to select.

4. Press the UP arrow or DOWN
arrow buttons to find the
person you want to call.

5. Pick up the handset. Your
CapTel phone dials the number
for you automatically.

6. Listen or watch the signal
meter to know when someone
answers. Watch the display
screen for captions. Begin
your conversation as you
normally would.

When you are done with your
call, hang up the handset.

Press YES to Select

Press NO to exit Options

Options

Call History

Dial from Phone Book

Edit Phone Book

Conversation Options

Display Settings

Caption Answering Machine

Phone Settings

Please lift handset to dial this number

Press NO to exit

Phone Book (1 of 7)

Name: Mary
Number: 555-1234

Waiting for Captions

Dialing:
Mary
5551234

Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS • 21

Answering an Incoming Call

1. When your CapTel phone rings,
the display will light up to alert
you to an incoming call.

NOTE: If you have Caller ID
service, you will see the name
and/or the phone number of the
person calling.

2. Pick up the handset, and
answer the call as you
normally would.

3. Check to make sure the
CAPTIONS button is on (red
light on) if you’d like captions
during the call. Press the
CAPTIONS button to turn it
on or off.

4. Listen or watch the signal
meter for a response. Watch
the display screen for captions.

Waiting for Captions

*****************************************************************

(CapTel CA# C1234) (F) Hi mom it’s Mary
calling

Press to Review the Conversation

TIP: If you answer on an extension telephone and want to get captions, just
pick up the CapTel handset and press any of the number keys. Your CapTel
phone will connect to the Captioning Service, and you will be able to view
captions of the call on the CapTel display screen.

22 • MAKING AND ANSWERING CALLS Customer Service: 888-269-7477

Turning Captions On/Off During a Call

You can turn captions on/off at any time during your call by
pressing the CAPTIONS button. When the red light around the
CAPTIONS button is lit, you will see captions of everything the
other party says.

To turn captions off, press the CAPTIONS button again. The red
light around the CAPTIONS button will go off.

Adjusting the Volume

You can increase the volume of the person’s voice coming through the
handset, up to a 40 dB gain from min/max on captioned calls. Watch the
lights above the VOLUME bar to see what level the volume is set to.

To increase the volume (make sounds louder) during a call, press
the right side of the VOLUME bar.

To decrease the volume (make sounds softer) during a call, press
the left side of the VOLUME bar.

WARNING: The maximum volume setting on captioned calls is extremely loud.
People who do not need amplification should not use the phone at its highest
volume setting. The volume level automatically returns to a mid-range setting
whenever the phone is hung up.