Ultratec CapTel 2400i User Manual

Page 1
USER MANUAL
CapTel® 2400i
305-019356 4/16
Page 2
CapTel Acceptable Use Policy
The CapTel phone is intended for use by people with hearing loss. People who do not need captioning support should only use CapTel with the CAPTIONS feature turned o .
CapTel 2400i Speci cations
Physical Dimensions
Size: 12.56" wide × 9.54" tall ×
3.64" deep (Dimensions with the stand folded against the phone.)
Weight: 3 lbs. 2.3 oz.
Power
AC Adapter: 6 VDC, 2 A (barrel is negative) Adapter is UL listed.
Dial Pad
Large keys: 0.67" × 0.56"
Display
10.1" Backlit, graphical LCD color display
1024 × 600 pixels Resistive touch panel
Function Buttons
Volume Tone Redial Flash Mute Customer Service speed dial Home Captions
Controls
Conversation: Ampli cation when Captions on: 0–40dB gain when Captions o : 0–18dB gain
Tone: low, medium, high Customizable to match
personal audiogram
Ringer
Ringer Volume: o , low, medium, high (0–90dB at 1 meter)
Ringer Tone: low, medium, high
Indicator Lights
Mute Volume Levels (1 through 12) Captions on/o Ring Flasher
Handset
Type: HAC (Hearing Aid Compatible)
Dialing
Phone Book (100 entries) Favorites (10 entries) Speed Dial (4 entries) Redial (Last number dialed)
Captions
Eight (8) Caption font sizes: Small 1 – 0.20" (5 mm) 2 – 0.23" (6 mm) 3 – 0.25" (6.5 mm) Medium 4 – 0.30" (7 mm) 5 – 0.33" (9 mm) Large 6 – 0.48" (10.5 mm) 7 – 0.51" (12 mm) 8 – 0.54" (13.5 mm)
Adjustable colors for captions font and background
Five (5) font style options
Connections
Telephone line: requires RJ11 connection (can be standard analog line, VOIP, DSL with  lter, FIOS. Does not support digital PBX system unless analog port available).
3.5 mm Neckloop/Headset
2.5 mm Headset with microphone
Ethernet or WiFi wireless network
AC Power
Approvals
ACTA Product-Labeling Number: US:D8KTE00BCAP2400
FCC ID: D8K-CAPTEL2400 FCC approved: Part 15B REN = 0.0B
Conversation Memory
360,000 characters (minimum of 10 hours of conversation) per call
Caller ID History
Info saved for last 100 calls
Answering Machine
100 recordable messages Default or personalized
greeting Selectable number of rings
before answer Max message length: 1 min
NOTE: Your CapTel phone will periodically connect to the Captioning Service through the Internet and/or phone line connection to report its status and check for software updates.
Page 3
Congratulations on
Choosing CapTel!
Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, letting you enjoy calls with con dence.
Your CapTel phone is designed to be easy to use. It works just like any other phone. You can dial on the number keypad and listen on the handset. Or, you can use the easy touch screen display to make and answer calls. Whatever works best for you.
If you ever have any questions, please refer to this guide to learn:
• How to start using your CapTel 2400i
• How your CapTel 2400i works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you. As you use your new phone, we welcome your questions and comments. If we can help, please call.
Thank you for choosing the CapTel captioned telephone.
Sincerely,
CapTel Customer Service 1-888-269-7477 www.CapTel.com
Customer Service: 888-269-7477 CONGRATULATIONS 1
Page 4
TABLE OF CONTENTS
Overview – How CapTel Works ...........................................4
Section 1: Getting Started ................................................... 5
What is in the box ..............................................................................................5
Overview of
Using a headset or neckloop (optional) ..................................................11
Setting up your
Section 2: Making and Answering Calls ..................... 23
Dialing a phone number directly ..............................................................24
Answering an incoming call ........................................................................26
Turning captions on/o during a call ......................................................27
Adjusting the volume ....................................................................................27
Adjusting the Tone Control ..........................................................................28
Customizing the Tone setting ..................................................................... 29
Using the Speakerphone ..............................................................................30
Knowing what sounds are on the line .....................................................32
Section 3: Viewing Captions ............................................ 33
Turning captions on/o during a call ......................................................34
Viewing corrections ........................................................................................35
Reviewing captions during a call ...............................................................36
Reviewing captions after hanging up ......................................................37
Saving conversation captions .....................................................................38
Erasing captions ...............................................................................................39
Changing the captions font size and style .............................................40
Changing the color of the captions ..........................................................41
Setting how captions scroll across the Display Screen
Adjusting the brightness of the Display Screen ...................................44
Getting help ......................................................................................................45
CapTel 2400i phone ............................................................... 6
CapTel 2400i ....................................................................12
..........................43
Section 4: Call History ......................................................... 46
Reviewing previous calls ..............................................................................47
Reviewing captions from a previous call ................................................48
Dialing from Call History ...............................................................................49
Erasing previous calls .....................................................................................50
2 TABLE OF CONTENTS Customer Service: 888-269-7477
Page 5
Section 5: Answering Machine ....................................... 51
About the Answering Machine ..................................................................52
Turning Answering Machine on/o .........................................................52
Playing your Answering Machine messages .........................................53
Erasing Answering Machine messages ...................................................54
Deleting all messages ....................................................................................55
Recording a personal greeting ...................................................................56
Seeing captions of voice mail messages ................................................57
Captioning messages from an external answering machine
Setting the ring count ...................................................................................59
Playing incoming messages aloud/silent ...............................................60
................58
Section 6: Contacts ............................................................... 61
Adding a new contact ...................................................................................62
Dialing a phone number in your Contact List .......................................63
Editing an existing contact ..........................................................................64
Removing a contact .......................................................................................65
Adding a photo to a contact .......................................................................66
Adding a contact to Speed Dial .................................................................78
Section 7: Favorites .............................................................. 79
About Favorites ................................................................................................80
Adding a contact to Favorites .....................................................................81
Dialing Favorites ..............................................................................................82
Removing a contact from Favorites ..........................................................82
Section 8: Settings ................................................................ 83
Setting the Display Brightness ...................................................................84
Screen timeout .................................................................................................84
Night mode .......................................................................................................84
Network settings .............................................................................................84
Saving captions after hang up....................................................................85
Captions button ...............................................................................................85
Ring  asher ........................................................................................................85
Saving conversation volume .......................................................................86
Keypad lights ....................................................................................................86
Language ...........................................................................................................86
Setting the ringer volume ............................................................................86
Adjusting the ringer pitch ............................................................................87
Tone control ......................................................................................................87
Time & date ........................................................................................................87
About your CapTel phone ............................................................................88
Updating your software ................................................................................88
Advanced settings ..........................................................................................88
Index ........................................................................................... 90
Customer Service: 888-269-7477 TABLE OF CONTENTS 3
Page 6
How CapTel Works
OVERVIEW
You
Captions
hid dad this is Julie how are you feeling? we are good we’re still planning to bring
show you
everything
the caller
says!
Telephone
Connection
Internet
Connection
(captions)
Caller
(voice)
Captioning Service
Captions are provided by a free Captioning Service that connects
(over the Internet) to your telephone call.
Your new CapTel 2400i works like any other phone – just pick up the handset and dial the person you want to call on the dialing keypad. Every time you make a call, the phone also connects over the Internet to a free Captioning Service. An operator (Captioning Assistant) at the Captioning Service uses speech-recognition technology to create captions of everything your caller says. The captions appear on your CapTel 2400i display screen for you to read.
You can enjoy conversations over the phone, with the added help of written captions.
The CapTel 2400i phone does not generate captions of the phone call on its own. The phone works with the Captioning Service (over the Internet
NOTE
connection) to display captions during your calls.
4 OVERVIEW Customer Service: 888-269-7477
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SECTION
1
Getting Started
This section explains how to start using your new CapTel 2400i phone.
TOPICS
What is in the Box
Overview of CapTel 2400i
Using a Headset or Neckloop (Optional)
Setting up Your CapTel 2400i
What is in the Box?
Your CapTel 2400i includes the following parts:
• CapTel 2400i Phone
• Telephone Cord
• Power Adapter – to plug into a wall outlet
Important! Use only the power
adapter that came in the box with your CapTel 2400i
Customer Service: 888-269-7477 GETTING STARTED 5
• Ethernet Cable – to connect to Internet service
(not necessary for WiFi installations)
• CapTel Setup Guide and CapTel User Manual
Page 8
Overview of CapTel 2400i Phone
3
1
2
6
10
11
12
7
8 95
13
14
15
16
4
17
18
Please see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is.
6 GETTING STARTED Customer Service: 888-269-7477
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1
Allows you to store and quickly dial people you call often. Saves
Touch Screen Display
Shows captions, Caller ID, Answering Machine messages, Contacts, and more. You can touch an item on the Display Screen to select it.
2
Monday
5
1
Time & Date
3
Ring Flasher
Bright lights blink to alert you to incoming call and new answering machine messages.
4
Settings
Lets you control and adjust the features of your phone.
5
Contacts
Allows you to store and quickly dial people you call often. Saves up to 100 contacts.
6
Favorites
Saves the phone number of people you call most often for quick and easy dialing.
7
Speakerphone
Lets you enjoy hands-free conversations.
8
Call History
Shows your most recent incoming and outgoing calls, plus lets you read captions from previous phone calls.
9
Answering Machine
Turns the Answering Machine on/o and lets you check messages – with captions.
Customer Service: 888-269-7477 GETTING STARTED 7
Page 10
10
Volume Button
Lets you adjust the volume to a comfortable level, up to a 40dB gain
VOL
from min/max. To increase the volume, press on the VOL button. Press on the VOL button to decrease the volume. The indicator lights next to the volume bar indicate the volume setting.
The maximum volume setting on captioned calls is extremely loud. People who do not need ampli cation should not use the phone at the highest volume level.
WARNING
The volume returns to a mid-range setting every time you hang
up the handset. To save your volume setting so that it will be used during every captioned call, see “Saving Conversation Volume” on page 86.
11
TONE
TONE Button
Adjusts the frequency levels of incoming sounds, to make it
easier to hear high-pitched or low-pitched voices.
12
Dialing Keypad
Use to dial telephone numbers – just like with any other phone.
OPER
13
REDIAL Button
Lets you dial the most recently called number.
14
FLASH Button
Some telephone services like Call Waiting require a “hook  ash”.
The hook  ash is a very brief interruption of the connection, like hanging up the phone for one second. There is a brief click or silence on the line.
8 GETTING STARTED Customer Service: 888-269-7477
Page 11
15
MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (blue light around the button is ON), the person on the other end of your call will not be able to hear you. You will still be able to hear the caller and get captions of everything they say. To turn the Mute feature o , press the MUTE button again (light around the button is OFF).
16
CUST SERV Button
Pressing the CUST SERV button will automatically dial the CapTel
help line. Our helpful Customer Service team is happy to help you set up and use your CapTel 2400i phone – we’re only a button push away.
Help is available 24 hours a day, 7 days a week (closed on major holidays). Help materials are also available online at www.CapTel.com
NOTENOTE
17
HOME Button
HOME
Press the HOME button at any time to return to the main menu
screen. The HOME button is your easy way to go back to the beginning and start again.
If you are ever “lost” in the menu system, press the HOME button to return to the main screen.
18
CAPTIONS
CAPTIONS Button
When the CAPTIONS button is on (blue light around button is lit)
you will see word-for-word captions of everything the other party says. Press the CAPTIONS button at any time during a call to turn captions on or o .
Customer Service: 888-269-7477 GETTING STARTED 9
Page 12
Back view of CapTel 2400i
1
1
Line 1 – Telephone Jack
2
3
4
Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, FIOS, digital cable service, or analog with DSL service. CapTel does NOT work with PBX system unless an analog port is available.
2
Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your Internet service. If you connect to the Internet using a WiFi network, you do not need to plug in the Ethernet cable.
3
LNK/ACT – Status Light
Lets you know if your Ethernet cable is connected to the Internet and whether activity is on the line. NOTE: the LNK/ACT indicator does not light up when connected via WiFi.
4
Power Jack
Plug the AC power adapter here. Use only the AC power adapter that came with your CapTel 2400i phone. Any other adapter may damage the phone.
10 GETTING STARTED Customer Service: 888-269-7477
Page 13
Using a Headset or Neckloop (Optional)
Audio Jacks (2.5 mm/3.5 mm)
You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 2400i to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of the CapTel 2400i (open the protective cover to reach the jacks).
Headset
or
Neckloop
Customer Service: 888-269-7477 GETTING STARTED 11
Page 14
Setting up Your CapTel 2400i
For complete instructions, please see the Setup Guide.
Requirements
1. High-speed Internet access using a DSL or Digital Cable modem.
Your CapTel 2400i can connect to your Internet service either with an Ethernet cable or through a wireless (WiFi) network. Depending on your Internet setup, a router may also be required to allow you to connect more than one device to your Internet service.
2. Telephone Service. Can be analog line, DSL with  lter, VOIP, FIOS, or Digital Cable phone service. CapTel does NOT work with digital Private Branch Exchange (PBX) systems found in some offi ce environments, residential facilities, and hotels – unless an analog port is available.
3. Standard electrical power (AC adapter plugs into standard wall outlet).
Step 1: Select a Location
Set up the CapTel 2400i in a place where:
• A high-speed Internet (Ethernet) jack or your wireless router is
located nearby.
• A telephone jack is located nearby (can be analog line, DSL with
 lter, VOIP, FIOS, or Digital Cable phone service).
• There is an electrical outlet nearby.
• The surface it will be set on is stable and secure.
• The area is protected from excessive heat or humidity.
The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 2400i. If your Internet access is located in a di erent room than where you plan to use the
NOTE
CapTel 2400i, a WiFi setup is recommended. Please see the Setup Guide or contact CapTel Customer Service for help setting everything up.
12 GETTING STARTED Customer Service: 888-269-7477
Page 15
Step 2: Plug in the Power Adapter
1. Plug the power cord into the jack labeled “Power” on the back of the
CapTel 2400i phone.
2. Plug the power adapter into a wall outlet or power strip. The display screen and Volume indicator lights will light up to let you know the power is connected.
WARNING:
Power Cord
Be sure to use only the power adapter that came with your CapTel 2400i. Using any other
Line 1
Ethernet
LNK/ACT
Power
power adapter may damage your phone.
Back of CapTel 2400i
Power
Outlet
After a moment, the Initial Setup screen will appear. Follow the instructions on the display screen.
To choose an option, touch the icon on the screen and then touch
TIP
(next).
Step 3: Select Language
Initial Setup
language
telephone line
select language
network connection
time and date
software
terms and conditions
english espanol
touch ag icon to select language
next
1. Touch (English) or (Espanol) for the language you want.
2. Touch
Customer Service: 888-269-7477 GETTING STARTED 13
(next) to continue.
Page 16
Step 4: Telephone Line
language
Initial Setup
language
no phone line detected
connect phone line
telephone line
network connection
time and date
software
terms and conditions
press cancel to ignore
or
cancel
1. Plug your telephone line into the back of the CapTel phone.
2. Plug the other end of the line into your telephone wall jack.
Power CordTelephone Line
LNK/ACT
Line 1
Ethernet
Power
Back of CapTel 2400iTelephone
Wall Outlet
Power
Outlet
Telephone service can be analog, VOIP, FIOS, digital cable phone service, or analog with DSL  lter. CapTel does not work with digital PBX o ce phone
NOTE
systems unless an analog port is available.
14 GETTING STARTED Customer Service: 888-269-7477
Page 17
no
cancel
Initial Setup
language
language
telephone line
network connection
time and date
software
terms and conditions
Enter Dialing Prex
1
2 3
4
5 6
7
8 9
0 #
*
Enter a dialing prex, touch save to save the dialing prex
or cancel to exit without changing the dialing prex
cancel
Pause
2 sec pause
save
3. Use dialing pre x?
Some offi ce environments require you to dial a number in order to get an outside line. For example, you may need to dial a 9 or another number sequence to get an outside line. CapTel 2400i lets you add the dialing pre x here, and will dial it for you automatically each time you place a call from your Contact list, or when using the Speed Dial, Call History, or Answering Machine history. If you dial the phone number directly, you will need to enter the Dialing Pre x at the time you dial.
If you do not need a dialing pre x, touch
If you want to enter a dialing pre x, touch
no
yes
(no).
(yes).
Use the on-screen dial pad to enter the dialing pre x. To include a two second pause, touch
When you are satis ed, touch
Pause
(Pause).
save
(Save).
If you would like to exit without changing the dialing pre x, touch
cancel
(Cancel).
If you are unsure whether your o ce requires a dialing pre x to get an outside line, you probably do NOT need to enter one.
NOTE
Customer Service: 888-269-7477 GETTING STARTED 15
Page 18
Step 5: Network Connection
language
telephone line
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
For Wired Connections:
1. Plug the Ethernet cable that came with your phone into the jack on the back labeled “Ethernet”.
2. Plug the other end of the Ethernet cable into the jack you use to access your Internet service. Depending on how your Internet service is set up, you could be plugging into an available Ethernet jack on any of the following:
• On a digital cable modem
• On a DSL modem
• On a router in your home
• In an Ethernet wall outlet
Use the examples on the following page to match your setting with the correct installation method.
16 GETTING STARTED Customer Service: 888-269-7477
Page 19
All outlets located together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i.
Ethernet Cable
Telephone Line
Line 1
Ethernet
LNK/ACT
Power Cord
Power
DSL or Digital Cable Modem
Telephone
Wall Outlet
Back of CapTel 2400i
Power
Outlet
Example 2: If there is not an available Ethernet jack in your DSL or cable modem, you will need a router or switch that lets you connect more than one device to the Internet. Contact your Internet Service Provider to learn what router or switch will work with your modem. The router should support DHCP. Connect the router to your DSL/cable modem. Then connect the CapTel 2400i to the router or switch using the Ethernet cable.
DSL or Digital Cable Modem
Ethernet Cable
Router
Telephone Line
Telephone
Wall Outlet
LNK/ACT
Ethernet
Line 1
Back of CapTel 2400i
Power Cord
Power
Power
Outlet
If your Internet outlet is in a di erent room from where you plan to use CapTel, see the Setup Guide for instructions.
NOTE
Customer Service: 888-269-7477 GETTING STARTED 17
Page 20
For Wireless (WiFi) Connections:
language
telephone line
If you have a wireless (“WiFi”) network in your home or offi ce, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network. The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device.
If someone helped install the wireless network for you, it may be helpful to consult with that person as you set up your CapTel phone.
NOTENOTE
1. Touch
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Use WiFi Network
(Use WiFi Network) on the display screen. CapTel scans
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
for wireless networks within range of your phone.
2. The display lists any WiFi networks detected, in order of strongest signal strength to the weakest signal strength.
CapTel may detect wireless networks in your location that you do not recognize – such as a wireless network from a neighbor or nearby o ce. Be sure to select the name that matches your own network.
18 GETTING STARTED Customer Service: 888-269-7477
Page 21
Joined Available Networks Signal Saved Security Chan
2WIRE269
My Home Network
SSID for Network 3
Charlie’s Home Network
Corner Cafe Network
Connect Enter Manually View Saved Refresh
Network Settings
3.
Touch the name of the network that you want to use. Then touch
Connect
(Connect).
WPA
WPA-2
WPA
WPA
WPA
09
11
06
01
11
Back
If you do not see the network you want to use:
• Try moving your CapTel phone to an area closer to your wireless router. Then, touch
Refresh
(Refresh). CapTel will re-scan for
available networks.
• Touch
Enter Manually
(Enter Manually). CapTel will ask you to enter
information about your wireless network, then it will try to connect.
4. Enter WiFi Password: On the display, touch the  eld for password. Then
use the onscreen keyboard to enter the password for your WiFi network.
Enter WiFi Password
SSID Name: 2WIRE269
Password:
Q
W E
A
Z
S D
X
Numbers
R
T Y
F
V
C
G H
B
U
N
Space
Remember to use the (shift) key for capital letters when needed. Passwords
TIP
are case-sensitive. To enter special characters, touch
Customer Service: 888-269-7477 GETTING STARTED 19
O
I
J
M
P
L
K
.
,
@
cancel
save
Numbers
(Numbers).
Page 22
When you are done, review your password carefully. If it does not exactly
save
language
telephone line
network connection
language
telephone line
network connection
match the password for your network, CapTel will not be able to connect. Use the
key to correct any errors.
When you are satis ed the password is correct, touch
(save).
Step 6: Time and Date
Touch the Time Zone on the display screen that you live in. Touch (next) to continue.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Initial Setup
language
telephone line
select time zone
next
set time and date
touch white box to adjust time and date
hours minutes am/pm
10 44
am
Your CapTel phone will  ll in the date and time based on the time zone you indicated. If you need to adjust the time and date, touch the  eld on the display screen that you want to change. Use display screen to scroll to the correct number. Then touch the next  eld that you want to change.
When the date and time are set, touch
20 GETTING STARTED Customer Service: 888-269-7477
network connection
time and date
software
terms and conditions
month day year
May
2015
2
next
(arrows) on the
(next) to continue.
Page 23
Step 7: Software
language
telephone line
network connection
time and date
Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Please be patient, the download may take a few moments. Watch the progress on the CapTel display screen to know the status.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
updating software
downloading new software
100%
conf iguring internal memory
15 %
installing new software
0 %
** do not remove power **
Do not interrupt the power supply during a software download. It may damage your CapTel phone.
NOTE
Once the software download is complete, your CapTel phone will re-boot as part of the update process. It will automatically run through the setup steps again, using the settings that you’ve already chosen.
Once the update process is completed, you will be able to continue with setup.
Customer Service: 888-269-7477 GETTING STARTED 21
Page 24
Step 8: Registration Terms and Conditions
The very  rst time you set up CapTel, you may be asked to review the Registration Terms and Conditions on the CapTel display. Follow the directions on the screen.
If your CapTel 2400i is already registered, your phone will not show the following registration screen.
Welcome to CapTel Registration
Per FCC requirements, the Captions feature on your CapTel phone cannot be activated until the phone is registered.
There are three easy ways to register your phone.
1. Touch the “Register Now” button below.
2. Register online at www.captel.com/register
3. Contact Customer Service – press the blue button
Register Now Register Later
Per requirements from the Federal Communications Commission (FCC), the Captions feature on your phone will not be activated until you accept the Registration Terms & Conditions. If you need assistance, press the blue
NOTE NOTE
CUST SERV button for help. Details about the FCC requirements can be found at www.CapTel.com.
Settings
11:35 am
Monday, January 23
Contacts
Congratulations you are ready to go!!
22 GETTING STARTED Customer Service: 888-269-7477
Favorites
Call HistorySpeaker Ans Machine
Page 25
SECTION
2
Making and Answering Calls
This section explains how to place outgoing calls and how to answer incoming calls.
TOPICS
Dialing a Phone Number Directly
Answering an Incoming Call
Turning Captions On/Off during a Call
Adjusting the Volume
Adjusting the Tone Control
Customizing the Tone Setting
Using the Speakerphone
Knowing What Sounds are on the Line
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 23
Page 26
Dialing a Phone Number Directly
Dial Number
Contacts
Favorites
Speaker
Like with any other phone, you can dial the phone number of the person you want to call.
1. Before you dial, check that the blue light around the
CAPTIONS
(CAPTIONS
button) is on. If not, press the CAPTIONS button to turn captions on.
2. Lift the handset.
3. Use the dialing keypad
to dial the phone number of the person you
OPER
wish to call.
4. As you dial, the display screen shows the status as your CapTel phone connects to the captioning service.
Dial: 1-333-555-6852
or touch the speakerphone button
speaker
waiting for captions
24 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 27
555-8539
Call Time: 00:02:56May 13 1:36 pm
hello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color?
Pause Captions Font Size Speaker
5. Listen or watch the display screen to know when someone answers. Begin your conversation as you normally would. Captions will appear on the display screen as the other party speaks.
You can adjust the volume during the call to a level you hear best by
pressing the
When you are  nished with your call, hang up the handset.
You can turn captions on/o at any point in the call. Just press the
TIPNOTE TIP
CAPTIONS button. When the blue light is on, you will get captions.
(
up) or
(
down) arrows on the VOL button.
Talk back and forth as you normally would, reading the captions as you go. You don’t have to wait for the captions to  nish appearing on screen before you answer.
You can also place a call to someone listed in your Contacts, Favorites, Call History, or Speed Dial settings. You need to have entries saved in Contacts before you can use these features. See Contacts on page 61 for instructions.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 25
Page 28
Answering an Incoming Call
Incoming Call 13335552652
Corner Pharmacy
send to ans machine speaker
1. When the phone rings, the display lights up to let you know there is an incoming call. (If you have Caller ID service, the caller’s name and phone number will appear.)
2. Lift up the handset to answer the call.
CAPTIONS
3. Check that the blue light around the not, press the CAPTIONS button to turn captions on.
(CAPTIONS button) is on. If
Unavailable
Call Time: 00:00:16June 22 10:49 am
(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up
Pause Captions Font Size Speaker
When you are  nished with your conversation, hang up the phone as you normally would.
If you answer on an extension telephone and want to get captions, just pick up the CapTel handset and press any of the number keys. As long as the CAPTIONS button is
TIP
on, your CapTel phone will connect to the Captioning Service and you will see captions.
26 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 29
Turning Captions On/O During a Call
You can turn captions on/o at any time during your call by pressing
CAPTIONS
(CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says.
To turn captions o , press
CAPTIONS
(CAPTIONS button) again. The blue light
around the CAPTIONS button goes o .
Adjusting the Volume
You can increase the volume of the person’s voice coming through the handset or speakerphone, up to a 40dB gain from min/max when the CAPTIONS button is on. (If captions are turned o , the maximum volume is 18dB gain). Watch the lights next to the VOL bar to see what level the volume is set to.
• To increase the volume, press
• To decrease the volume, press
The maximum volume setting on captioned calls is very loud. People who do not need ampli cation should not use the phone at its highest volume setting. The volume level automatically returns to a mid-range setting
NOTE
whenever the phone is hung up.
on the VOL button.
on the VOL button.
To save your volume setting so that it will be used during every captioned call, see Saving Conversation Volume on page 86.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 27
Page 30
Adjusting the Tone Control
medium
Tone Control
This tone setting will help you
hear medium-pitched voices
low medium high
Touch low, med, or high to select desired tone
custom
lift the handset and
press play button to test the tone setting
You can adjust the Tone of the handset sound to a frequency range that is better to hear. Use the Tone setting to emphasize HIGH, MEDIUM, or LOW frequency sound ranges. You can even customize the sound frequency to match your own audiogram. The setting will remain in e ect until you change it again.
You can adjust the Tone setting anytime during, before, or after a call.
cancel
accept
Back
To adjust the Tone setting:
1. Press
TONE
(TONE button) on the CapTel keypad.
2. The display shows what the current setting is: LOW, MED, HIGH, or
CUSTOM.
3. Press the Tone setting repeatedly to cycle through the di erent settings.
To test how the Tone setting will sound, lift the handset and press
on the
display screen. You will hear a recording of  rst a man’s and then a woman’s
TIPNOTE
voice, letting you check if the setting makes it easier to hear. Experiment with the di erent Tone settings to  nd the range that works best.
You can also use a headset or neckloop to enhance the sound quality. Please see page 11 for instructions.
28 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 31
Customizing the Tone Setting
cancel
250 Hz 500 Hz 1kHz 2kHz 4 kHz
Custom Tone
Touch and Drag
the blue dots
to match the shape
of your audiogram
press play button to test the tone setting
CapTel 2400i lets you personalize the Tone setting to enhance the frequency ranges that you hear best. For example, you can adjust the tone settings to match your own personal audiogram. CapTel lets you listen to test each setting as you make changes, to  nd the optimal customized hearing level.
To customize the Tone setting:
30 dB
40 dB
50 dB
60 dB
70 dB
80 dB
90 dB
lift the handset and
cancel
accept
Back
1. With the handset hung up, press
2. On the display screen, touch
TONE
custom
(TONE button).
(Custom).
3. Touch and drag the blue circles on the frequency chart to adjust the
various sound levels.
As you make changes, test the sound quality by touching
(play) while
listening over the handset.
If you have a personal audiogram, adjust the blue circles to match the shape of your audiogram to give you optimal sound levels for your personal
TIP
hearing level.
accept
4. When you are  nished, hang up the handset and touch save your changes or
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 29
cancel
(Cancel) to exit.
(Accept) to
Page 32
Using the Speakerphone
Turning the Speakerphone On
At any point before or during a call, touch (Speaker) to turn the Speakerphone on. The CapTel handset will turn o , and any sounds on the line will be ampli ed out loud over the CapTel speaker.
When the Speakerphone is on, you can talk as you normally would directly facing the front your CapTel 2400i phone. You do not need to speak into the
TIP
CapTel handset. The CapTel 2400i microphone will pick up your speech for your caller to hear.
When the Speakerphone is on – CapTel handset without ending the call. The conversation will be carried on over display screen.
the Speakerphone, and captions of your call will appear on the
– you can set down or hang up the
Turning the Speakerphone Off
You can alternate between using the Speakerphone or using the CapTel handset during your calls, by turning the Speakerphone on and o . The way you turn the Speakerphone o depends on whether the CapTel handset is hung up or not.
If the CapTel handset is not hung up:
Touch Speakerphone o . The Speakerphone will go o – be directed to the CapTel handset for you to continue the call.
If the CapTel handset is hung up and you’d like to continue the call:
Lift the CapTel handset. The Speakerphone will go o – sound will be directed to the CapTel handset for you to continue the call.
(Speaker) on the CapTel display screen to turn the
– and the sound will
– and the
If the CapTel handset is hung up and you’d like to end the call:
Touch and the call will end.
30 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
(End Call) on the CapTel display. The Speakerphone will go o
Page 33
Ending a Call when the Speakerphone is On
The way to end a call when the Speakerphone is on depends on whether the CapTel handset is hung up or not.
If the CapTel handset is hung up:
Touch and the call will end.
If the CapTel handset is not hung up:
Hang up the handset, as you would with any other call. If needed, touch
(End Call) icon on the CapTel display. The Speakerphone will turn o
and the call will end.
(End Call) on the CapTel display. The Speakerphone will turn o
Adjusting the Sound on the Speakerphone
Use the volume key to adjust the volume of the sound coming out of the Speakerphone.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 31
Page 34
Knowing What Sounds are on the Line
Unavailable
Call Time: 00:00:16June 22 10:49 am
(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up
Pause Captions Font Size Speaker
The handset graphic on the display screen tells you what incoming and outgoing sounds are occurring during your call with waves) and the Outgoing Volume meter (green waves).
Shows when there is sound coming over the line, even if the sound is not loud enough for you to hear. The more sound waves coming out of the handset, the louder the sound.
two visual indicators: the Signal meter (yellow
Signal Meter – Sounds on the Line
Outgoing Volume Meter
Helps you to see how loudly you are speaking. The more lines going into the handset graphic, the louder your voice is. If the lines become red, you may want to lower the volume of your own voice during a call.
These meters only appear during calls that have captions.
NOTE
32 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 35
SECTION
3
Viewing Captions
This section explains how to adjust and review conversation captions.
TOPICS
Turning Captions On/Off During a Call
Viewing Corrections
Reviewing Captions During a Call
Reviewing Captions After Hanging Up
Saving Conversation Captions
Erasing Captions
Changing the Captions Font Size and Style
Changing the Color of the Captions
Setting how Captions Scroll Across the
Display Screen
Adjusting the Brightness of the Display Screen
Customer Service: 888-269-7477 VIEWING CAPTIONS 33
Page 36
Turning Captions On/O During a Call
Unavailable
Call Time: 00:00:16June 22 10:49 am
(CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up
Pause Captions Font Size Speaker
You can turn captions on/o at any time during your call by pressing (CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says.
To turn captions o , press
CAPTIONS
(CAPTIONS button). The blue light around
the CAPTIONS button goes o .
You can increase/decrease the size of the captions font by touching or at the bottom of the screen.
NOTETIP
CAPTIONS
You can press the CAPTIONS button at any time during the call. If captions
are not on at the start of your call, don’t worry. Captions will appear approximately 3–5 seconds after the CAPTIONS button is turned on.
34 VIEWING CAPTIONS Customer Service: 888-269-7477
Page 37
Viewing Corrections
Word Error
Correction
555-6295
Call Time: 00:00:37May 11 12:42 pm
(CapTel CA# C7005) Ringing 1 (F) Hi Debra sure she is not at her desk Debra do you want her voicemail? sure colon while I transfer you
Pause Captions Font Size Speaker
555-6295
Call Time: 00:00:46May 11 12:42 pm
(CapTel CA# C7005) Ringing 1 (F) Hi Debra sure she is not at her desk Debra do you want her voicemail? sure colon while I transfer you [hold on]
Pause Captions Font Size Speaker
On occasion, word errors may appear in the captions due to the speech recognition system the Captioning Service uses. The Captioning Service will try to correct word errors as they occur. The corrected word appears in [brackets] to let you know a correction has been made.
There may be a slight delay before the word error is corrected. If you are unclear about what was said, ask your caller to clarify.
Customer Service: 888-269-7477 VIEWING CAPTIONS 35
Page 38
Reviewing Captions During a Call
Unavailable
Call Time: 00:00:16June 22 10:49 am
this is corner pharmacy calling your prescription is ready to be picked up yes please bring your insurance card with you as well as a valid ID we are open until 8:00 pm we’d be happy to help
Pause Captions Font Size Speaker
There are a couple of ways to review captions during a call:
1. Touch
2. Touch and move the slide bar at the right up to scroll back through
previous captions.
– OR –
Place your  nger on the captions screen and swipe downward to review previous captions.
(Pause Captions).
Touch and
slide up
to move
backwards
to review
previous captions
When you are  nished reviewing captions, touch Captions) to return to the current conversation. Anything the other party said during the time you were reviewing captions will appear, and the live captions will continue as usual.
Your CapTel phone holds captions for up to 100 di erent conversations in memory (approximately 10 hours of conversations). If the conversation
NOTE
memory  lls up entirely, older captions will be erased as new captions come in.
36 VIEWING CAPTIONS Customer Service: 888-269-7477
(Back to Live
Page 39
Reviewing Captions After Hanging Up
2/14/15
6:42 PM
Call History
today
1-321-555-9876
11:38 AM
today
1-321-555-9876
11:32 AM
2/15/15
John S.
4:23 PM
2/15/15
Mary Cell
2:56 PM
2/14/15
555-2369
6:42 PM
previous delete
next
Mary Cell
1-321-555-6712
2/15/15 2:56 PM 0:01:14
review
captions
call
Back
To review captions after your conversation is ended and the phone is hung up:
1. On the display screen, touch (Call History).
2. From the Call History listing on the left, touch the call that you wish to
review. If needed, use the scroll bar or touch
and to scroll
through the list of calls.
3. Once the call you want is highlighted, information about the call appears on the right. Touch
(review captions) to review captions of the call. When reviewing captions: Touch and drag the scroll bar on the right to move backwards and forwards through captions. Touch
and to
see captions from a previous/later call.
4.
When you are done reviewing captions, press
(HOME button) to exit.
HOME
The Call History listing lets you know whether a call was incoming
TIPNOTE
or
outgoing.
Your CapTel phone comes with the Save Captions feature enabled, letting you view conversation captions after you’ve hung up the phone. You can turn this feature o so that CapTel will not save conversation captions after every call. Please see Saving Captions after Hang up on page 85 for instructions.
Customer Service: 888-269-7477 VIEWING CAPTIONS 37
Page 40
Saving Conversation Captions
o
General Settings
Language
CAPTIONS
Save Captions On Line by Line Scrolling Flasher SettingsCaptions Button on
Save Volume On
General Settings
Keypad Lights On
Language
Advanced Settings
Back
You can set your CapTel phone to save captions after the call is ended. This allows you to go back and review what was said after you’ve hung up. You can review captions from up to 100 di erent conversations in memory. The default setting is Save Captions – ON.
To change the Save Captions setting:
1. On the display screen, touch
2. Touch
3. Touch
4. Touch
(General Settings).
(Save Captions On).
on
(On) or o (Off ) to select.
(Settings).
Save Captions On saves conversation captions after the call is
 nished and the phone is hung up.
Save Captions Off erases the conversation captions after every call.
5. Once you have made your selection, press
38 VIEWING CAPTIONS Customer Service: 888-269-7477
(HOME button) to exit.
HOME
Page 41
Erasing Captions
no
delete call history entry?
(2/16/15 2:56 PM)
touch yes to delete the captions
and caller id information
no yes
To erase captions of a single conversation after the call has ended:
1-321-555-6712
2/15/13 2:56 PM 0:01:14
1. On the display screen, touch
(Call History).
2. From the Call History listing, touch the call that you wish to erase.
If needed, touch
and or touch and drag the scrollbar to scroll
through the list of calls.
3. Once you have the call you want highlighted, information about the call appears on the right side of the display. Touch
(Delete) to erase
captions of the call.
4. The display asks you to con rm that you want to delete the call. Touch
5. When you are done erasing captions, press
yes
(yes) to erase or no(no) to exit.
(HOME button) to exit.
HOME
Erasing captions of your call will also delete the call from your Call History.
NOTE
Customer Service: 888-269-7477 VIEWING CAPTIONS 39
Page 42
Changing the Captions Font Size and Style
cancel
EXAMPLE CAPTIONS
This is a Captioned Telephone. It is designed
Style 1 Style 2 Style 5Style 4Style 3
Font Size
cancel
accept
You can adjust the font size and style of the conversation captions to make them easier to read.
Changing the font size or style only applies to conversation captions. The font size and style for your CapTel 2400i menu options always remains the same.
NOTE
To change the font size of the captions:
1. With the handset hung up, touch
2. Touch
3. Touch
(Display).
(Font Settings).
(Settings).
4. The display shows you what the current font size and style setting is.
To change the font style, touch one of the  ve (5) style options available. To change the font size, touch
or .
5. When you have selected the font size and style that you prefer, touch
accept
(Accept) to save your change or
6. When you are done, press
HOME
cancel
(Cancel) to exit.
(HOME button) to exit.
40 VIEWING CAPTIONS Customer Service: 888-269-7477
Page 43
Changing the Color of the Captions
EXAMPLE CAPTIONS
This is a Captioned Telephone. It is designed
Color Options
Captions
Background
You can change the color of the captions font and background color on the display screen to a color combination that you prefer. You need to set the conversation colors before or after a call. You cannot change the captions colors during a live captioned call.
Changing the font color applies only to conversation captions. The font size and style for your CapTel 2400i menu options always remains the same.
NOTE
cancel
accept
To change the font and background colors:
1. On the display screen, touch
2. Touch
3. Touch
Customer Service: 888-269-7477 VIEWING CAPTIONS 41
(Display).
(Display Colors).
(Settings).
Page 44
4. The display screen shows you an example of how the colors are
Captions
Background
cancel
currently set.
To change the Captions color:
1. Make sure
(Captions) is highlighted (blue).
2. In the Color Options table, touch the color you that you would like the captions to appear. As you select your color, CapTel shows you an example of how the captions will look.
To change the Background color:
1. Touch
(Background) to highlight (blue).
2. In the Color Options table, touch the color you that you would like the background to appear. As you select your color, CapTel shows you an example of how the background will look.
5. When you have selected the color combination that you prefer, touch
accept
(Accept) to save or
6. When you are done, press
cancel
(Cancel) to exit.
(HOME button) to exit.
HOME
If you have di culty reading the captions, you may try di erent color combinations to create higher contrast between the captions color and the
TIP
background color.
42 VIEWING CAPTIONS Customer Service: 888-269-7477
Page 45
Setting how Captions Scroll Across the
Save Captions On
Save Volume On
Keypad Lights On
English
Back
General Settings
English
Display Screen
select scrolling style
Save Captions On Line by Line Scrolling Flasher Settings
smooth scrollingline by line
Save Volume On
General Settings
Keypad Lights On
English
Back
You can control how the captions appear on the display screen: either appearing word-by-word across the screen as each word is captioned or by smooth scrolling one line at a time in a continuous movement. The default setting is smooth scrolling.
To change the way captions scroll across the screen:
1. On the display screen, touch
2. Touch
3. Touch
(General Settings).
(Smooth Scrolling).
(Settings).
4. Touch the scrolling option that you prefer.
Line-by-Line Scrolling: captions appear word-by-word across
the screen as they are captioned
Smooth Scrolling: captions appear one line at a time in a continuous motion
5. Once you have made your selection, press
Customer Service: 888-269-7477 VIEWING CAPTIONS 43
(HOME button) to exit.
HOME
Page 46
Adjusting the Brightness of the Display Screen
cancel
Brightness
Screen Timeout
Night Mode
Back
adjust display brightness
Brightness Line by Line Scrolling Font Size
min max
cancel
Screen Timeout
Display Settings
accept
Night Mode
Back
You can adjust the brightness of your CapTel 2400i display screen to make it easier to read in well-lit or dimly-lit environments.
You need to adjust the brightness of the Display Screen before or after a call. You cannot set the display screen brightness during a live captioned call.
NOTENOTE
To adjust the brightness of the Display Screen:
1. On the display screen, touch
2. Touch
3. Touch
(Display).
(Brightness)
(Settings).
4. Touch and drag the slide bar to adjust the brightness to the setting that
you would like. Sliding left makes the display screen dimmer. Slide right to make the display screen brighter.
5.
When the brightness is set, touch
6. Press
(HOME button) to exit.
HOME
accept
(Accept) to save or
cancel
(Cancel) to exit.
After 60 seconds of non-use, the CapTel display screen will start becoming more dim and gradually go completely dark as an energy-saving measure. To re-illuminate the screen, simply touch the display screen or any button on the dialing keypad.
44 VIEWING CAPTIONS Customer Service: 888-269-7477
Page 47
Getting Help
If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us:
Pick up the handset and press speed dial directly to our helpful Customer Service team. If you are in an offi ce setting, you may need to dial a number such as “9”  rst to get an outside line  rst and then press
hours a day, 7 days a week. Customer Service is closed on major holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)
FAX: (608) 204-6167
Mail: CapTel Customer Service
450 Science Drive Madison, WI 53711
Email: CapTel@CapTel.com
Online: www.CapTel.com
(Live Chat help available at our website)
Spanish Language Customer Service: 1-866-670-9134
(CUST SERV button) to automatically
(CUST SERV button). (Available 24
Customer Service: 888-269-7477 VIEWING CAPTIONS 45
Page 48
SECTION
4
Call History
This section explains how to use Call History to see who has called you, to review captions of past conversations, and to see information about any incoming calls you may have missed.
TOPICS
Reviewing Previous Calls
Reviewing Captions from a Previous Call
Dialing from Call History
Erasing Previous Calls
46 CALL HISTORY Customer Service: 888-269-7477
Page 49
Reviewing Previous Calls
2/14/15
6:42 PM
Call History
next
delete
Your CapTel 2400i keeps a list of information about recent calls, including calls that you may have missed. You can review captions from the call, the date and time of the call, and any Caller ID information if available. CapTel can even show you a picture of the caller if it is someone in your Contact list.
Call History
today
1-321-555-9876
11:38 AM
today
1-321-555-9876
11:32 AM
2/15/15
John S.
4:23 PM
2/15/15
Mary Cell
2:56 PM
2/14/15
555-2369
6:42 PM
previous delete
next
Unavailable
555-2369
2/14/15 6:42 PM 0:00:36
review
captions
call
add to
contacts
Back
Previous calls: Touch the call you want information about. Information about the call shows up here. Indicates whether call was incoming, outgoing, or unanswered. Date and time of the call. Use the scroll bar to review entries further down the list. Next/Previous: Lets you move up/down through entries in the list. Delete: Erases the selected call from Call History.
Review captions: Review captions of the call. Call: Places a call to this person. Add to Contacts: Adds caller to your Contacts list.
TIP
Customer Service: 888-269-7477 CALL HISTORY 47
Remember to  rst touch the call listed in Call History on the left side of display that you want to review. Once you touch the call listing, more information about the call will appear on the right of your screen, including a picture of the caller if you have added a picture for him/her in your Contacts list.
Page 50
Reviewing Captions from a Previous Call
Joe Smith
5/28/152:16 PM
(CapTel CA# C6562) Ringing 1 2 (M) Hello Hello ~ OK well I was wondering if you are coming to Jimmys game oh great it’s at
deletecall
You can look back and see captions from any call in your Call History.
To review captions from a previous call:
1. From the display screen, touch
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIPNOTENOTE
You can use
(Next/Prev) to move up or down the list.
Font Size
prev next
(Call History).
Back
3. Information about the call that you selected appears in the right of
the screen.
4. Touch
(Review Captions) to review captions of the call.
5. Touch and drag the scroll bar at the right to move backwards and
forwards through the captions.
6. When you are  nished, press
(HOME button) to exit.
HOME
You can increase/decrease the size of the captions font by touching or at the bottom of the display.
Touch
prev next
(<<prev / next>>) to view captions from a
previous/later call.
48 CALL HISTORY Customer Service: 888-269-7477
Page 51
Dialing from Call History
2/14/15
6:42 PM
Call History
today
1-321-555-9876
11:38 AM
today
1-321-555-9876
11:32 AM
2/15/15
John S.
4:23 PM
2/15/15
Mary Cell
2:56 PM
2/14/15
555-2369
6:42 PM
previous delete
next
Mary Cell
1-321-555-6712
2/15/15 2:56 PM 0:01:14
review
captions
call
Back
You can use Call History to quickly re-dial someone that has called you before. This is especially helpful if you notice you’ve missed a call – you can call the person back directly from Call History.
To dial a number from Call History:
1. From the display screen, touch
(Call History).
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIP
You can use
(Next/Previous) to move up or down the list.
3. Information about the call that you selected appears in the right of the screen.
4. Touch
(Call) to place a call to this person.
If you are calling this number for the  rst time, the display asks you to
con rm which number to call. For example, if you need to dial a 1 or the area code  rst, or if a dialing pre x (such as “9”) is required.
5. Lift the handset. CapTel dials the number automatically.
Customer Service: 888-269-7477 CALL HISTORY 49
Page 52
Erasing Previous Calls
no
delete call history entry?
(2/16/15 2:56 PM)
touch yes to delete the captions
and caller id information
no yes
To erase a single call from Call History:
1-321-555-6712
2/15/13 2:56 PM 0:01:14
1. From the display screen, touch
(Call History).
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIP
You can use
Information about the call you selected appears in the right of the display.
3.
(Next/Prev) to move up or down the list.
4. Touch (Delete) to erase this call from your Call History.
5. The display asks you to con rm if you want to delete the call.
Touch
6. When you are  nished, press
yes
(yes) to erase or touch no (no) to exit.
(HOME button) to exit.
HOME
50 CALL HISTORY Customer Service: 888-269-7477
Page 53
SECTION
Answering Machine and see captions of messages
5
Answering Machine
This section explains how to use the built-in Answering Machine and see captions of messages that people leave for you. You can hear the voice recording and read captions of the message. CapTel can also show you captions of messages that are left on an external answering machine.
TOPICS
About the Answering Machine
Turning Answering Machine On/Off
Playing Your Answering Machine Messages
Erasing Answering Machine Messages
Deleting All Messages
Recording a Personal Greeting
Seeing Captions of Voice Mail Messages
Captioning Messages from an External
Answering Machine
Setting the Ring Count
Playing Incoming Messages Aloud/Silent
Customer Service: 888-269-7477 ANSWERING MACHINE 51
Page 54
About the Answering Machine
Your CapTel 2400i can take messages for you when you are unavailable, for you to play back later. When checking your messages, you can listen to the messages as well as see captions. The CapTel Answering Machine saves up to 100 messages. Each message can be up to one (1) minute long.
Turning Answering Machine On/O
No Messages Available
touch the button(s) below to setup your built-in answering
machine or caption your external answering machine
setup internal
answering machine
caption external
answering machine
Back
1. On the display screen, touch (Ans Machine). The  rst time you set up your Answering Machine, the display tells you there are no messages available.
2. Touch
(setup internal answering machine).
3. The display screen shows you the current setting (on or o ).
Touch
4. When you are  nished, press
(Answering Machine Off ) and select on or o .
(HOME button) to exit.
HOME
A green ON indicator appears on the Answering Machine icon to let you
TIP
know at a glance whenever the Answering Machine is turned on.
52 ANSWERING MACHINE Customer Service: 888-269-7477
Page 55
Playing Your Answering Machine Messages
Unavailable
5/27/15 Msg: 3 of 32:42 PM
(Recording) Hi dad sorry I missed you please give me a call back when you get home talk to you soon
deletecall
1.
The display screen lets you know when you have
0:20 0:27
play
re-caption
unread messages waiting.
2. Touch (Ans Machine).
3. Select and touch the call you want to review from the Answering
Machine list on the left of the display.
4.
Information about the call you selected appears on the right of the display.
5. Touch (PLAY), then lift the CapTel handset to listen to your message. Or touch
(speaker) to play messages aloud.
Font
Back
3
on
Message indicator
6. When you are done listening/reading messages, you can:
• Touch
• Touch
(Call) to place a call to this person.
(Delete) to erase the Answering Machine
message and captions.
• Touch
re-caption
(re-caption) to get new captions of
this message.
• Touch
play
(PLAY) to play the message/captions again.
If you play your message and there are no captions, press the CAPTIONS button (blue light on). The voice message will play again, this time showing captions on the display.
Customer Service: 888-269-7477 ANSWERING MACHINE 53
Page 56
Erasing Answering Machine Messages
no
today
11:32 AM
today
11:38 AM
2/15/15
4:23 PM
2:56 PM
2/15/15
6:42 PM
2/14/15
6:42 PM
play
Answering Machine
today 11:38 AM
today 11:32 AM
2/15/15 4:23 PM
2/15/15 2:56 PM
2/14/15 6:42 PM
next
555-4681
1-321-555-9876
John S.
Mary Cell
555-2369
previous
Mary Cell
1-321-555-6712
2/15/15 2:56 PM 0:01:14
delete
callplay
To erase an individual Answering Machine message:
1.
The display screen lets you know when you have unread messages waiting.
2. Touch (Ans Machine).
3. Select and touch the call you want to review from the Answering
Machine list on the left side of the display.
4. Information about the call you selected appears on the right side of the display.
5. Touch
6. To delete the message, touch
con rm you want to delete the message. Touch touch
When you are  nished erasing your messages, press
(PLAY) to listen to your message and see the captions.
(Delete). The display asks you to
yes
(yes) to delete or
no
(no) to cancel.
(HOME button)
HOME
to exit.
54 ANSWERING MACHINE Customer Service: 888-269-7477
Page 57
Deleting All Messages
no
Answering Machine on Greeting Message
Delete All Messages Ext Ans MachineSet Ring Count
Answering Machine
External Speaker o
Back
In addition to erasing Answering Machine messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time.
To delete all your Answering Machine messages:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Delete All Messages).
(Settings).
4. The display asks you to con rm you want to delete ALL messages. Touch
yes
(yes) to delete or touch no (no) to cancel.
5. Press
Customer Service: 888-269-7477 ANSWERING MACHINE 55
(HOME button) to exit.
HOME
Page 58
Recording a Personal Greeting
Back
Answering Machine
answering machine on
greeting message
answering machine on Greeting Message
Answering Machine
play greeting message
record new greeting
use default greeting
no saved messagesset ring count
Back
external speaker o
Back
You can record a personal greeting for the CapTel 2400i to use whenever the Answering Machine takes messages. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says: “Hello. No one is available to take your call. Please leave a message
after the tone.”
To record a personal greeting:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Greeting Message).
(Settings).
To hear the greeting that is currently being used, lift the handset and touch
TIP
in the CapTel handset.
4. Touch (record new greeting) to record your personal message.
56 ANSWERING MACHINE Customer Service: 888-269-7477
(play greeting message). You will be able to hear the greeting
Page 59
Back
Answering Machine
answering machine on
no saved messages
set ring count
record new greeting message
cancel
press to stop recording
answering machine on Greeting Message
recording your greeting message
no saved messagesset ring count
external speaker o
Back
Answering Machine
Back
5. Lift the CapTel handset and touch (press to start recording).
6. Speaking into the CapTel handset, record the personal greeting you
would like the Answering Machine to use. When you are  nished recording, touch
(press to stop recording).
7. If you are not satis ed with your personal greeting, you can re-record it. Just repeat steps 4–6 above.
8. When you are satis ed with your personal greeting, touch
accept
(Accept).
Hang up the CapTel handset.
9. Press
(HOME button) to exit.
HOME
Seeing Captions of Voice Mail Messages
If you use voice mail to get phone messages, your CapTel 2400i can show captions of your voice mail messages. Simply use the CapTel dial pad to call into your voice mail system and “log in” the same way you would with any other telephone. Make sure the CAPTIONS light is on. As your voice mail messages are played, you will see captions on the display screen. Use the CapTel dial pad to select options in your voice mail menu system.
Customer Service: 888-269-7477 ANSWERING MACHINE 57
Page 60
Captioning Messages from an External Answering Machine
caption external ans machine
** lift handset to start **
place handset microphone next to
your answering machine speaker
Back
In addition to the built-in answering machine that comes with your CapTel phone, you can also see captions of voice messages that are left on an external answering machine (a separate answering machine you may own, not the one built into the CapTel phone).
To get captions of your external answering machine messages:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Ext Ans Machine).
(Settings).
4. Lift the CapTel handset and place it next to your external answering
machine speaker. Make sure the mouth-piece of the handset is next to the speaker of your answering machine. While you do this, your CapTel phone connects to the captioning service.
5. Press the PLAY button on your external answering machine, so that the messages are played aloud.
The display will show captions of the messages as they are played.
While checking messages, you may operate your external answering machine the same way you normally do, using features such as play,
NOTE
re-play, delete, or save messages.
When you are done listening/reading captions, hang up the CapTel handset.
58 ANSWERING MACHINE Customer Service: 888-269-7477
Page 61
Setting the Ring Count
cancel
Back
Answering Machine
Answering Machine on
No Saved Messages
Set Ring Count
select answering machine rings
Answering Machine on Greeting Message
cancel
No Saved MessagesSet Ring Count
Answering Machine
External Speaker o
accept
Back
You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between two (2) and eight (8).
The ring count may be slightly di erent in telephone systems that use “distinctive” ring patterns. Please experiment with this setting as needed for
NOTE
your speci c telephone system.
To set the number of rings before answering:
1. From the display screen, touch
2. Touch
(Answering Machine).
(Settings).
3. Touch
4. Touch the number of rings you’d like to use, then touch
5. Press
Customer Service: 888-269-7477 ANSWERING MACHINE 59
(Set Ring Count).
(HOME button) to exit.
HOME
accept
(Accept).
Page 62
Playing Incoming Messages Aloud/Silent
Unavailable
5/21/15 Msg: 1 of 13:23 PM
(CapTel CA# C6070) (F) Hi Oh sorry I missed you I was hoping to catch you before you left I wanted to check and see if you’re going to the game tonight please give me a call back when you get this message
deletecall
0:20 0:27
play
re-caption
Font
Back
Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead recorded silently for you to review at a later time. The default setting is for incoming messages to be muted (silent).
To make incoming calls audible or set them to be silent:
1. From the display screen, touch (Settings).
2. Touch (Answering Machine).
3. Touch (External Speaker Off ).
4. The display asks if you want to (turn on) or (turn off ) the
answering machine speaker. Touch the option you want.
5. Press
(HOME button) to exit.
HOME
You can “screen” incoming Answering Machine messages by listening to the caller and reading the captions while the message is recorded. Make sure
TIPTIP
that the Answering Machine Speaker is set to “On”. If you choose to answer the call, just pick up the handset and begin talking.
You can also send an incoming call directly to the answering machine to take a message if you are busy.
60 ANSWERING MACHINE Customer Service: 888-269-7477
Just touch
(Send
ignore
to Ans Machine).
Page 63
SECTION
6
Contacts
This section explains how to save frequently called numbers in your contact list for easy and quick dialing.
TOPICS
Adding a New Contact
Dialing a Phone Number in Your Contact List
Editing an Existing Contact
Removing a Contact
Adding a Photo to a Contact
Adding a Contact to Speed Dial
Customer Service: 888-269-7477 CONTACTS 61
Page 64
Adding a New Contact
save
Contacts
Best Buy
Corner Pharmacy
John S.
William
Movie Line
previous sync delete
next
William
Home
1-321-555-5896
Work
1-321-555-4212
edit
Back
You can save up to 100 names in your contact list for quick and easy dialing.
To add a new contact:
1. From the display screen, touch
2. Touch
(add new contact).
(Contacts).
3. Use the on-screen keyboard to type in the First Name of the person you
want to add.
4. Touch the  eld next to “Last” to move down, then use the on-screen keyboard to enter the last name of the person.
5. You can be speci c about which number(s) you are adding:
(Home), or
(Work). Touch the  eld(s) next to the number(s)
you’d like to add to begin entering.
6. When you are  nished entering the Contacts information, touch (Save). The new contact appears on the left side of your Contacts list.
7. When you are  nished, press
(HOME button) to exit.
HOME
You can add a photograph of your contact person to each entry. Pictures can be entered at the MyContacts website, then synced to your
TIPTIP
phone. See Adding a Photo to a Contact on page 66 for instructions.
You can add contacts to your Speed Dial or Favorites list. See pages 78 and 81 for instructions.
62 CONTACTS Customer Service: 888-269-7477
(Mobile),
Page 65
CONTACTS
Dialing a Phone Number in Your Contact List
Contacts
Best Buy
Corner Pharmacy
John S.
William
Movie Line
previous sync delete
next
John S.
Mobile
1-321-555-8967
Home
1-321-555-8967
Work
1-321-555-4324
edit
Back
To easily dial someone in your contact list:
1. From the display screen, touch
(Contacts).
2. Under the Contacts list on the left side of the display,  nd and touch the name of the contact you wish to call. To see contacts further down the list, touch and drag the scroll bar.
Touch
(Next/Previous) to move up/down through entries in your
Contacts list.
3. On the right side of the display, touch the phone number of the person you want to call:
(Mobile), (Home), or (Work). CapTel will dial
the number automatically for you.
4. Lift the handset to dial.
You can identify any contact person as a “favorite” for easy dialing. At the
TIP TIP
Add/Edit Contacts page, touch
Customer Service: 888-269-7477
(favorite). See page 81 for instructions.
63
Page 66
Editing an Existing Contact
save
First:
Last:
Mary
Johnson
Add / Edit Contact
Home:
Work:
W E
A
1-608-238-5400
<touch to enter home number>
<touch to enter work number>
R
T Y
S D
Z
Numbers
F
X
V
C
G H
B
U
N
Space
favorite
speed dial
O
I
J
M
P
L
K
.
,
@
cancel
save
Mobile:
Q
To make changes to a contact in your list:
1. From the display screen, touch (Contacts).
2. Under the Contacts list on the left side of display,  nd and touch the
name of the contact you wish to edit. To see contacts further down the list, touch and drag the scroll bar. Information about the contact you selected appears on the right side of the display.
Touch (Next/Prev) to move up/down through entries in your Contacts list.
3. On the right side of the display, touch (Edit) to go to the Add/Edit Contact screen.
4. Touch the  eld that you want to change, then use the on-screen keyboard to type in the new information. Touch the next  eld you want to edit, or move between  elds by touching (return) or Touch to erase the entire contents of a  eld.
5. When you are  nished editing the contact, touch
(Save). The
new contact information will be saved in your contact list.
6. When you are  nished, press
(HOME button) to exit.
HOME
You can add a photograph of your contact person to each entry. Pictures can be entered at the MyContacts website, then synced to your
TIP TIP
phone. See Adding a Photo to a Contact on page 66 for instructions.
64 CONTACTS Customer Service: 888-269-7477
Tab
(tab).
Page 67
CONTACTS
Removing a Contact
no
John S.
Contacts
Mary Cell
delete contact?
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
previous sync contacts add new
next
Mary Cell
no yes
press accept to
delete this contact
Work
1-321-555-6712
remove favorite
speed dial
add to
edit delete
To remove a single contact from your list:
1. From the display screen, touch
(Contacts).
2. Under the Contacts list on the left side of the display,  nd name of the contact you wish to remove
. Touch and drag the scroll bar to
see contacts further down the list.
Touch (Next/Prev) to move up/down through entries.
TIP
3. On the left side of the display, touch
(Delete) to remove the person
from your contacts.
and touch the
4. CapTel asks you to con rm you want to delete the contact. Touch
5. When you are  nished, press
Customer Service: 888-269-7477
yes
(yes) to remove the contact or no(no) to exit.
(HOME button) to exit.
HOME
65
Page 68
Adding a Photo to a Contact
your contact list online at
Add photos and manage
your contact list online at
https://MyContacts.CapTel.com
Using your computer, you can add photos to your Contact List to make it easy to dial by picture on your CapTel 2400i. You can also add, change, or delete Contacts on your computer, then download the changes directly your CapTel 2400i phone.
Managing your Contact List is easy to do, but it takes two steps. First, go online and make changes at the MyContacts website. Then, “sync” with your CapTel 2400i to download the changes directly to your phone. Please see pages 67–76 for full instructions.
If someone helped set up your CapTel 2400i phone, you may want to consult
TIPNOTE
with them as you manage Contact Lists on your computer.
If you do not have computer access, you can still add, delete, and change entries in your Contact List by using the touchscreen menu on the CapTel 2400i. Access to the MyContacts website is required, however, to add photos to your Contact List.
66 CONTACTS Customer Service: 888-269-7477
Page 69
Managing Your Contacts List
The MyContacts website helps manage the Contacts List on your CapTel phone. You can add new contacts, phone numbers, and even photos, then “sync” them with your CapTel 2400i.
Because both the CapTel phone and the MyContacts website need to be set in sync mode, the sync process is easiest when the computer you are using and the CapTel phone are located close together. If the phone is in a di erent
NOTE
location than the computer, it may be helpful to have two people – one by the phone, one at the computer – to help the sync process go smoothly.
To manage your Contacts List:
1. On a computer that has Internet access, go to the website: https://MyContacts.CapTel.com
2. The website asks “Would you like to create a new Contact List or load a
previously saved Contact List?“ Click on
Customer Service: 888-269-7477 CONTACTS 67
(Create New).
Page 70
3. Enter the name you would like to use for your new Contact List, then
click on
(Create).
4. Click on
68 CONTACTS Customer Service: 888-269-7477
(Add Contact).
Page 71
5. Enter the  rst and last name of your contact, then click on (Save).
6. Add the phone number information for your contact. Use the tab key to
move between  elds. Click on
(Save Contact) when
information is entered.
To add a photo to this contact: click on
Customer Service: 888-269-7477 CONTACTS 69
(Add Photo).
Page 72
The website lets you browse your computer to select and save an existing photo. The photo  les can be in jpg, png, or gif format.
Click on
(Select Photo),  nd and select the photo that you
want to add.
Once your photo is selected, you may re-size or crop the image to  t nicely in the CapTel display window. Only the part of the image inside the green shaded box will appear on your CapTel display.
To resize your image, click and drag on the slidebar to make the image bigger or smaller. Click and drag the shaded box area to position it around
TIP
your picture.
When you have a photo selected and sized, click on (Save).
70 CONTACTS Customer Service: 888-269-7477
Page 73
CONTACTS
When you are  nished entering information for this contact, click on
(Save Contact). The new entry appears in your Contact List on
the left side of the MyContacts website (in alphabetical order by  rst name).
Making your contact a Speed Dial number lets you quickly dial-by-picture on your CapTel phone. Click on
(speed dial) to add this contact to your
Speed Dial list. You may have up to 4 Speed Dial entries.
NOTE
You can also add this number to your Favorites list for easy dialing. To add this contact to Favorites, click on
(favorite).
7. Repeat steps 4–6 to add as many contacts as you’d like – up to 100 entries total.
Customer Service: 888-269-7477
71
Page 74
8. When you are satis ed with your Contact List, you must Sync Contacts in
John S.
order to save the list to your CapTel phone. Click on
(Sync Contacts), then select (Save Contacts to Phone).
9. The website asks you to select the Electronic Serial Number (ESN) for
your CapTel phone. The ESN can be found on your CapTel phone by touching
(Contacts), then touching (sync).
On your CapTel display screen:
Contacts
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
prev sync add new
next
72 CONTACTS Customer Service: 888-269-7477
sync your contacts?
Note: your saved contacts may be
changed during the sync process
Your CapTel Phone ESN is: 42089600102
cancel
press accept to start
the sync process
Mary Cell
Work
1-321-555-6712
accept
remove favorite
speed dial
add to
edit delete
Page 75
CONTACTS
At the MyContacts website:
cancel
John S.
Click on (Add new ESN), then enter the ESN from the CapTel display screen into the  eld labeled “ESN”. Enter  eld labeled “ESN Name”. Click on
(Add).
a name for the ESN in the
On your CapTel display screen:
Contacts
Mary Cell
sync your contacts?
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
prev sync add new
next
Note: your saved contacts may be changed during the sync process
Your CapTel Phone ESN is: 42089600102
cancel
press accept to start
the sync process
Work
1-321-555-6712
accept
remove favorite
speed dial
add to
edit delete
10. At the window on your CapTel phone that says, “sync your contacts?” touch
Customer Service: 888-269-7477
accept
(Accept)
.
73
Page 76
At the MyContacts website:
Entries from your online Contact List are added to any contacts you may already have saved on your phone. If you would like to erase the existing contacts on your phone and replace them with the new Contact List from
NOTE
your computer, click on “Yes, Erase” on the MyContacts website before you start the sync process.
The website lets you know when the phone is ready to sync. Make sure the ESN you want is selected, then click on
(Start Sync) to begin
the process.
74 CONTACTS Customer Service: 888-269-7477
Page 77
Your Contact List is saved from the computer onto your CapTel phone.
favorites
speed dials 3 0
Watch on your CapTel phone display as the sync completes.
sync is complete
sync summary added deleted changed
contacts 10 0 0
photos 5 0 0
favorites 1 0 –
speed dials 3 0
Back
Customer Service: 888-269-7477 CONTACTS 75
Page 78
11. Once your Contact List is synced with your CapTel phone, you have the option to save your Contacts on your computer.
Saving a Contact List to your computer allows you to keep a back up and edit your list at a later time. You do not have to save your list on your computer – once the sync is  nished, the Contact List is saved on your CapTel phone.
If you choose to save your Contact List, make note of where the xml  le is
TIPNOTE
saved on your computer for future reference.
Once the sync process is complete, your Contact List is saved on your CapTel phone. It will not change until you make changes on the phone or sync again with a di erent Contact List.
12. Exit the MyContacts website by clicking on then selecting
76 CONTACTS Customer Service: 888-269-7477
(Exit MyContacts).
(Contact List),
Page 79
Other options available at MyContacts.CapTel.com
Under “Contact List”
Manage Favorites – Lets you add or delete contacts in your
Favorites list. You can drag & drop any name from your Contact List on the left into your Favorites list.
Manage Speed Dials – Lets you add or delete contacts in your Speed Dial.
Manage ESN(s) – Lets you add or delete the Electronic Serial Number (ESN) of each CapTel phone.
Create a New Contact List – Lets you create a new Contact List. You can have multiple Contact Lists (i.e., one for business contacts, one for personal numbers, etc.).
Rename this Contact List – Lets you rename the current Contact List.
Exit MyContacts – To leave the MyContacts website. If any changes have been made, you can save the current Contact List to your computer. If you do not save, all information will be lost for security purposes. If the Contact List was already synced to your CapTel 2400i, however, the information will already be saved on your phone.
Under “File”
Load Contacts from Computer – Opens any Contact Lists that
you may have already saved on your computer, for you to edit or add new entries to.
Save Contacts to Computer – Lets you save a backup copy of the current Contact List to your computer. You can access the saved copy again at a later time to edit or add new entries.
Under “Sync Contacts”
Load Contacts from Phone – Brings the contacts you already
have on your CapTel phone into the MyContacts website for you to edit or add photos to.
Save Contacts to Phone – Saves the current Contact List on the MyContacts website directly to your CapTel phone.
Customer Service: 888-269-7477 CONTACTS 77
Page 80
Adding a Contact to Speed Dial
cancel
save
Dial Number
Contacts
Favorites
Speaker
Speed Dials
Mary Johnson Joe Smith
Veronica Corner Pharmacy
You can set up to four (4) Contacts to be added to Speed Dial. Speed Dial entries appear every time you lift the CapTel handset, for quick one-touch dialing. You can even add photos to your Speed Dial entries for easy dialing by picture.
To add a Contact to Speed Dial:
1. From the display screen, touch
(Contacts).
2. In the Contacts list on the left side of the display,  nd and touch the
name of the person you want to add to Speed Dial. To see contacts further down the list, touch and drag the scroll bar.
Touch
TIPTIP
(Next/Prev) to move up/down through entries.
3. On the right side of display, touch
If there are multiple phone numbers for this contact, the display asks which
4.
(Edit). Touch (Speed Dial).
phone number (mobile, home, or work) you want to make a speed dial. Touch the number(s) you want, then touch
accept
(Accept). A little graphic appears
by the appropriate phone number to indicate it is added to Speed Dial.
5. Touch
6. When you are  nished, press
(save).
(HOME button) to exit.
HOME
Now, when you pick up the handset, this contact will appear automatically on the display screen. Simply touch the person’s name or image to dial.
You can add a photograph of your contact person to each Speed Dial entry. See instructions on page 66.
78 CONTACTS Customer Service: 888-269-7477
Page 81
SECTION
7
Favorites
This section tells you how to set your most frequently called Contacts as “favorites”, for quick dialing and dialing by photo.
TOPICS
About Favorites
Adding a Contact to Favorites
Dialing Favorites
Removing a Contact from Favorites
Customer Service: 888-269-7477 FAVORITES 79
Page 82
About Favorites
Favorites
Sally Morgan
Fred Taylor
Movie Line
Mary Cell
Church
prev delete
next
Mary Cell
Mobile
1-321-555-6712
call
Back
Favorites let you dial select numbers quickly and easily from the display screen. You can select any entries in your contact list to be included in your favorites list. You can save up to 10 favorites.
To add someone to your Favorites list, they must  rst be entered into your Contacts list. If you want to edit one of your Favorite’s information, you must
NOTE
edit their entry in your Contacts list. See Adding a New Contact on page 62.
80 FAVORITES Customer Service: 888-269-7477
Page 83
FAVORITES
Adding a Contact to Favorites
cancel
save
Favorites
Sally Morgan
Fred Taylor
Movie Line
Mary Cell
Church
prev delete
next
Mary Cell
Mobile
1-321-555-6712
call
Back
To add a person from your Contact list to Favorites:
1. From the display screen, touch
(Contacts).
2. In the Contacts list on the left of the display,  nd and touch the name of
the person you want to add to Favorites. To see contacts further down the list, touch and drag the scroll bar or touch
(Next/Prev) to
move up/down through entries.
3. Touch
4. Touch
(edit).
(favorite).
5. If there are multiple phone numbers for this contact, the display asks
which phone number (mobile, home, or work) you want to make a favorite. Touch the number(s) you want, then touch
accept
(Accept). A little
star appears by the appropriate phone number to indicate it is a favorite.
If your Favorites list is full (10 entries), you need to remove a Favorite  rst to make room in memory. See page 82 for instructions.
NOTE
6. Touch
7. When you are  nished, press
Customer Service: 888-269-7477
(save).
(HOME button) to exit.
HOME
81
Page 84
Dialing Favorites
no
To dial a person in your Favorites list:
1. From the display screen, touch
2.
Under the Favorites list on the left of display,  nd and touch the name of
(Favorites).
the person you wish to call.
3. On the right side of the display, touch (Call). CapTel dials the phone
number automatically.
4. Lift the handset to dial.
Removing a Contact from Favorites
You can remove a person from your Favorites list. Deleting a person from Favorites does NOT delete them from your Contacts list.
To delete a person in your Favorites list:
1. From the display screen, touch
(Favorites).
2. On the left side of the display,  nd and touch the name of the person
you wish to delete.
3. Touch
(Delete).
4. CapTel asks you to con rm that you want to remove this contact from
Favorites. Touch
5. When you are  nished, press
yes
(yes)
to remove the Favorite or
(HOME button) to exit.
HOME
no (no)
to exit.
Removing a person from your Favorites list does NOT remove them from your Contacts list.
NOTE
82 FAVORITES Customer Service: 888-269-7477
Page 85
SECTION
8
Settings
This section explains how to adjust settings on your CapTel 2400i to  t your preferences.
TOPICS
Setting the Display
Brightness
Screen Timeout
Night Mode
Network Settings
Saving Captions After
Hang up
Captions Button
Ring Flasher
Saving Conversation
Volume
Keypad Lights
Language
Setting the Ringer
Volume
Adjusting the Ringer
Pitch
Tone Control
Time & Date
About Your CapTel
Phone
Updating Your
Software
Advanced Settings
Directions for some settings are found in other chapters of this user manual.
NOTE
Customer Service: 888-269-7477 SETTINGS 83
Page 86
Setting the Display Brightness
You can adjust the brightness of the display screen for easy reading in well-lit or dimly-lit areas. The display screen brightness changes as you move the setting so you can see what it will look like.
Settings Display Brightness
Screen Timeout
As an energy-saving measure, your CapTel screen will start becoming more dim and gradually go complete dark after 60 seconds of non-use. Touching the display screen restores it to its original brightness. You can set how much time you want the screen to wait before becoming dim.
Settings Display Screen Timeout
Night Mode
There may be times that you want your CapTel display to be at a darkened setting, called Night Mode. This is helpful, for example, in a bedroom at night when you don’t need the bright display screen. You can set how long Night Mode stays on before the screen goes dark.
Settings Display Night Mode
Network Settings
If you use CapTel in a WiFi environment, the Network Settings shows you a listing of all available WiFi networks within range, in order of the strongest signal strength to the weakest. You can change between WiFi networks or save common settings that you use most often.
Settings Network
84 SETTINGS Customer Service: 888-269-7477
Page 87
Saving Captions After Hang Up
You can set CapTel to save conversation captions after the call is over for later review, or to erase all captions each time the telephone is hung up. The default setting is Save Captions On.
Settings General Settings Save Captions On
Captions Button
You can set the CAPTIONS button to automatically stay on or to automatically stay o at the beginning of every call. The default setting is Captions ON. If the CAPTIONS button is set to OFF, captions will not come on automatically. You must press the CAPTIONS button manually in order to turn captions on.
Settings General Settings
CAPTIONS
Captions Button on
Ring Flasher
CapTel includes a bright Ring Flasher that lights up to alert you every time a call comes in or whenever you have answering machine messages waiting. You can adjust the  ash rate of the Ring Flasher for di erent indicators. For example, the Ring Flasher can blink evenly to indicate an answering machine message and can pulse to indicate an incoming call. To adjust the Ring Flash patterns:
Settings General Settings Flasher Settings
Customer Service: 888-269-7477 SETTINGS 85
Page 88
Saving Conversation Volume
Your CapTel phone ampli es the voice of the caller up to 40dB. Every time you hang up the phone, the volume returns to a mid-range setting. You can set CapTel to remember the conversation volume setting so that it always stays at your desired volume level. The default setting is Save Volume O .
Settings General Settings Save Volume
Keypad Lights
The CapTel keypad lights up for easy dialing in dark environments. You can set the keypad lights to go o when your CapTel is not in use. When set to “o ” the keypad lights will go o after approximately 30 seconds of non-use. The default setting is Keypad Lights On.
Settings General Settings Keypad Lights On
Language
You can set CapTel menus and captions to be in Spanish or English. The default setting is English.
Settings General Settings English or Spanish
Setting the Ringer Volume
You can turn the Ringer Volume up to a setting you hear best. The default setting is  ve (5).
Settings Sounds Ringer Volume
86 SETTINGS Customer Service: 888-269-7477
Page 89
Adjusting the Ringer Pitch
You can adjust the frequency of the CapTel ringer to a High, Medium, or Low range that you hear best. The default setting is Med.
Settings Sounds Ringer Pitch
Tone Control
You can adjust the frequency of the sound coming through the CapTel handset to a frequency range that you hear best. Select from Low, Medium, High, or Customizable Frequency Ranges. To customize the frequency range, see page 29 for instructions.
Settings Sounds Tone
Time & Date
You can adjust the time and date displayed on your CapTel phone screen. Touch the white area around the date/number that you want to change.
Settings
Monday
Time and Date
5
1
Customer Service: 888-269-7477 SETTINGS 87
Page 90
About Your CapTel Phone
+
Provides details about how your CapTel phone is set up to help with troubleshooting issues.
Settings About
Updating Your Software
You can download the most current version of CapTel software to your phone. Once the download is complete, your CapTel phone will re-boot as part of the update process.
Settings About
Update
Update
Advanced Settings
Dialing Pre x
Some offi ce environments require you to dial a number in order to get an outside line. For example, you may need to dial a 9 or another number sequence before you can place a call. CapTel 2400i lets you add a dialing pre x, then will dial it for you automatically for every call placed from your Contact list, or when using the Speed Dial, Call History, or Answering Machine history. If you dial the phone number directly, you will need to enter the Dialing Pre x at the time you dial. The default setting is no dialing pre x.
Settings General Settings Advanced Settings
1 2 3
4 5 6 7 80 9
Dialing Pre x.
88 SETTINGS Customer Service: 888-269-7477
Page 91
Dynamic or Static IP
Using a Dynamic IP address (DHCP) is recommended to avoid IP con icts. Some networks do not allow DHCP. In those cases, a Static IP address may be used. The default setting is Dynamic IP.
Settings → General Settings → Advanced Settings
Dynamic or Static IP
Review Captions on Hang Up
You can set your CapTel phone to automatically go to conversation review mode after you hang up. This allows you to review the previous conversation(s) immediately after every call without using the Menu system. The default setting is o .
Settings General Settings Advanced Settings
Review Captions on Hang Up
Line in Use Detector
CapTel can help detect when another telephone in your home or offi ce is o -hook (for example, if someone is talking on another line or another telephone line in your home is not hung up). This can be helpful if multiple people/devices share your telephone line. The default setting is o .
Settings → General Settings → Advanced Settings
Customer Service: 888-269-7477 SETTINGS 89
Line in Use Detector
Page 92
Voice Activity Detector
The built-in answering machine allows one minute for your callers to leave a message. In some cases, your callers’ messages may be shorter than one minute. You can set the answering machine to hang up the telephone line once the incoming caller stops talking (stops leaving their message) instead of waiting the full one minute. The default setting is o .
Settings → General Settings → Advanced Settings
Voice Activity Detector
Using an External Speaker
By default, your CapTel 2400i uses the built-in Speaker. You can use an external speaker instead by setting the CapTel 2400i menu to “External Speaker” and then connecting an external speaker to the audio jack on the right side of the CapTel 2400i.
Settings General Settings Advanced Settings
Speakerphone.
If you set your CapTel 2400i to use an external speaker, the internal Speakerphone will turn o . You will not be able to use the internal
NOTE
Speakerphone again until you re-set the CapTel menu to “Internal Speaker”.
90 SETTINGS Customer Service: 888-269-7477
Page 93
CAPTEL 2400i INDEX
Answering a call .......................................... 26
with captions ...........................................26
on an extension phone ........................ 26
Answering Machine ...................................51
erase messages ................................ 54, 55
play messages .........................................53
play messages aloud/silent ................60
record personal greeting ..................... 56
see captions ................................53, 54, 60
set number of rings ...............................59
turn on/o .................................................52
voice mail .................................................. 57
Audio Jacks ................................................... 11
Buttons ......................................................... 8, 9
captions ...................................................6, 9
CUST SERV ............................................... 6, 9
dialing pad .............................................. 6, 8
 ash ...........................................................6, 8
home ......................................................... 6, 9
mute .......................................................... 6, 9
redial .........................................................6, 8
tone ............................................. 6, 8, 28, 29
volume .....................................................6, 8
Calls ................................................................. 23
make/answer calls ...........................24, 26
use Call History ........................................ 49
Call History .................................................... 46
dial from .....................................................49
review calls ...............................................47
review captions from call ....................48
erase ............................................................ 50
Call waiting ..................................................... 8
Captions ........................ 4, 27, 33–43, 48, 85
button ....................................................... 6, 9
change font size and style ...................40
change font color ................................... 41
erase ............................................................ 39
how captions scroll ................................ 43
In Spanish ........................................... 13, 86
review during a call................................36
review after a call ....................................37
review captions of previous call ........48
save captions after hanging up .........38
turn on/o .................................................34
Contacts ......................................................... 61
add new ..................................................... 62
add picture to contact ............ 62, 64, 66
editing ........................................................ 64
erase a contact ........................................65
dial from .....................................................63
Conversation Memory .............................. 36
Corrections ...................................................35
Customer Service button ......................6, 9
calling for help ................. 45, back cover
Spanish customer
service ............................... 45, back cover
Dialing ............................................................ 23
by picture .................................................. 78
dialing 9 in an offi ce setting ........ 49, 88
from Call History ..................................... 49
from Contact list ..................................... 63
from Favorites ..........................................82
from number pad ................................... 24
with Speed Dial ....................................... 78
Display Screen ........................................ 6, 43
adjust brightness ............................. 44, 84
screen timeout ................................. 44, 84
night mode ............................................... 84
Customer Service: 888-269-7477 INDEX 91
Page 94
Flash button ................................................... 8
Flasher ............................................................ 85
set the ring asher .................................85
Headset .......................................................... 11
use with CapTel ................................ 11, 28
Indicator Lights .................................. 8, 9, 27
on keypad .................................................86
mute .............................................................. 9
volume .................................................. 8, 27
ring asher ................................................ 85
Internet ............................................12, 16–20
connecting to the Internet ..................16
requirements ...........................................12
using a router ....................................16, 17
using WiFi .................................................. 18
Keypad .........................................................6, 8
lights ...........................................................86
dialing from .............................................. 24
Language ...............................................13, 86
Spanish ................................................ 13, 86
English ................................................. 13, 86
Messages, Answering Machine ............. 53
erase messages ................................ 54, 55
from an External Ans Machine ...........58
play aloud/silent ..................................... 60
play messages .........................................53
Mute button ............................................... 6, 9
Reading captions ........................................ 33
after hang up ...........................................37
during a call .............................................. 36
from previous call ...................................48
Redial button .............................................6, 8
Ringer ......................................................86, 87
ring asher ........................................... 7, 85
adjust volume .......................................... 86
turn ringer o ..........................................86
adjust pitch ............................................... 87
Ring asher ................................................... 85
Scroll, captions across display ...............43
smooth scrolling ..................................... 43
word-by-word scrolling .......................43
Settings ...................................................83–90
Setup ............................................................... 12
help with set up .............. 45, back cover
requirements ...........................................12
using a router ....................................16, 17
using wireless/WiFi .........................18–20
Sound ......................................................27, 28
adjusting the sound quality ...............28
adjusting on the speakerphone
........... 31
Spanish ....................................................13, 86
captions ..............................................13, 86
customer service
in Spanish
......................... 45, back cover
Neckloop .......................................................11
use with CapTel ................................ 11, 28
Network .........................................................16
WiFi .............................................................. 18
change settings ................................18, 84
available networks .......................... 19, 84
view saved networks ............................. 84
Speakerphone ............................................. 30
turning on/o .......................................... 30
ending a call ............................................. 31
using an external speaker ..................90
Speed dial .....................................................78
adding contact to ................................... 78
adding picture to ....................................66
dialing from .............................................. 78
92 INDEX Customer Service: 888-269-7477
Page 95
Time & Date ........................................... 20, 87
Tone Control ......................................... 28, 87
adjust during a call.................................28
customize Tone setting ........................29
Updating your software . ......................... 88
Voice mail ...................................................... 57
Volume ............................................................. 8
adjust during a call.................................27
button ....................................................... 6, 8
save conversation volume .................. 86
Ringer volume ......................................... 86
WiFi/Wireless network .......................18–20
view networks .........................................19
enter network manually.......................19
Customer Service: 888-269-7477 INDEX 93
Page 96
FCC Information
The CapTel has been tested and found to comply with the specications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the CapTel
and the receiver.
• Connect the CapTel to an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A label is located on the underside of the CapTel containing, among other information, an ACTA Product-Labeling Number, US:D8KTE00BCAP2400. If requested, this number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of RENs should not exceed ve (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is 0.0B.
Should you experience trouble with this tele­phone equipment, please contact:
CapTel Customer Service
450 Science Drive
Madison, WI 53711
Phone: 888-269-7477 V/TTY
Email: CapTel@CapTel.com
For repair or warranty information, please contact CapTel Customer Service at 1-888-269-7477 (V/TTY). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
This equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state taris.
If the CapTel causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary.
Occasionally, your telephone company may make changes in its facilities, equipment, operation, or procedures that could aect the operation of your equipment. If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the CapTel does not disable it. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.
The CapTel telephone does not have any user­serviceable parts. Modication or changes to the CapTel not expressly approved by Ultratec, Inc. can void your authority to operate the equipment.
94 FCC INFORMATION Customer Service: 888-269-7477
Page 97
Compliance Statement (Part 15.19)
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Warning (Part 15.21)
Changes or modication not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Interference Statement (Part 15.105b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment to an outlet on a
circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
RF Exposure (OET Bulletin 65)
To comply with FCC/IC exposure requirements for mobile transmitting devices, this transmitter should only be used or installed at location where there is at least 20 cm separation distance between the antenna and all persons.
To comply with FCC/IC RF exposure limits for general population/uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Customer Service: 888-269-7477 FCC INFORMATION 95
Page 98
Getting Help
If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us:
Pick up the handset and press speed dial directly to our helpful Customer Service team. If you are in an offi ce setting, you may need to dial a number such as “9”  rst to get an outside line  rst and then press
hours a day, 7 days a week. Customer Service is closed on major holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)
FAX: (608) 204-6167
Mail: CapTel Customer Service
450 Science Drive Madison, WI 53711
Email: CapTel@CapTel.com
Online: www.CapTel.com
(Live Chat help available at our website)
Spanish Language Customer Service: 1-866-670-9134
(CUST SERV button) to automatically
(CUST SERV button). (Available 24
CapTel is the latest innovation from
Ultratec, Inc. 450 Science Drive Madison, WI 53711 (888) 269-7477 V/TTY (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com • Fax: (608) 204-6167 • Web: www.CapTel.com
©2016 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc.
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