The CapTel phone is intended for use by people with hearing loss.
People who do not need captioning support should only use CapTel
with the CAPTIONS feature turned o .
CapTel 2400i Speci cations
Physical Dimensions
Size: 12.56" wide × 9.54" tall ×
3.64" deep (Dimensions with the
stand folded against the phone.)
Weight: 3 lbs. 2.3 oz.
Power
AC Adapter: 6 VDC, 2 A
(barrel is negative)
Adapter is UL listed.
Dial Pad
Large keys: 0.67" × 0.56"
Display
10.1" Backlit, graphical LCD
color display
1024 × 600 pixels
Resistive touch panel
Function Buttons
Volume
Tone
Redial
Flash
Mute
Customer Service speed dial
Home
Captions
Controls
Conversation: Ampli cation
when Captions on: 0–40dB gain
when Captions o : 0–18dB gain
Tone: low, medium, high
Customizable to match
personal audiogram
Ringer
Ringer Volume: o , low, medium,
high (0–90dB at 1 meter)
Ringer Tone: low, medium, high
Indicator Lights
Mute
Volume Levels (1 through 12)
Captions on/o
Ring Flasher
Handset
Type: HAC (Hearing Aid
Compatible)
Dialing
Phone Book (100 entries)
Favorites (10 entries)
Speed Dial (4 entries)
Redial (Last number dialed)
Adjustable colors for captions
font and background
Five (5) font style options
Connections
Telephone line: requires RJ11
connection (can be standard
analog line, VOIP, DSL with
lter, FIOS. Does not support
digital PBX system unless
analog port available).
3.5 mm Neckloop/Headset
2.5 mm Headset with
microphone
Ethernet or WiFi wireless
network
AC Power
Approvals
ACTA Product-Labeling
Number:
US:D8KTE00BCAP2400
FCC ID: D8K-CAPTEL2400
FCC approved: Part 15B
REN = 0.0B
Conversation Memory
360,000 characters (minimum
of 10 hours of conversation)
per call
Caller ID History
Info saved for last 100 calls
Answering Machine
100 recordable messages
Default or personalized
greeting
Selectable number of rings
before answer
Max message length: 1 min
NOTE: Your CapTel phone will periodically connect to the Captioning Service through the
Internet and/or phone line connection to report its status and check for software updates.
Page 3
Congratulations on
Choosing CapTel!
Welcome to the Captioned Telephone – CapTel! With CapTel, you can
see captions of everything people say over the phone, letting you
enjoy calls with con dence.
Your CapTel phone is designed to be easy to use. It works just like any
other phone. You can dial on the number keypad and listen on the
handset. Or, you can use the easy touch screen display to make and
answer calls. Whatever works best for you.
If you ever have any questions, please refer to this guide to learn:
• How to start using your CapTel 2400i
• How your CapTel 2400i works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and
comments. If we can help, please call.
Thank you for choosing the CapTel captioned telephone.
Sincerely,
CapTel Customer Service
1-888-269-7477
www.CapTel.com
Customer Service: 888-269-7477 CONGRATULATIONS 1
Page 4
TABLE OF CONTENTS
Overview – How CapTel Works ...........................................4
Section 1: Getting Started ................................................... 5
What is in the box ..............................................................................................5
Overview of
Using a headset or neckloop (optional) ..................................................11
Setting up your
Section 2: Making and Answering Calls ..................... 23
Dialing a phone number directly ..............................................................24
Answering an incoming call ........................................................................26
Turning captions on/o during a call ......................................................27
Adjusting the volume ....................................................................................27
Adjusting the Tone Control ..........................................................................28
Customizing the Tone setting ..................................................................... 29
Using the Speakerphone ..............................................................................30
Knowing what sounds are on the line .....................................................32
Index ........................................................................................... 90
Customer Service: 888-269-7477 TABLE OF CONTENTS 3
Page 6
How CapTel Works
OVERVIEW
You
Captions
hid dad this is Julie
how are you feeling?
we are good we’re
still planning to bring
show you
everything
the caller
says!
Telephone
Connection
Internet
Connection
(captions)
Caller
(voice)
Captioning Service
Captions are provided by a free Captioning Service that connects
(over the Internet) to your telephone call.
Your new CapTel 2400i works like any other phone – just pick up the
handset and dial the person you want to call on the dialing keypad. Every
time you make a call, the phone also connects over the Internet to a free
Captioning Service. An operator (Captioning Assistant) at the Captioning
Service uses speech-recognition technology to create captions of
everything your caller says. The captions appear on your CapTel 2400i
display screen for you to read.
You can enjoy conversations over the phone, with the added help of
written captions.
The CapTel 2400i phone does not generate captions of the phone call on
its own. The phone works with the Captioning Service (over the Internet
NOTE
connection) to display captions during your calls.
4 OVERVIEW Customer Service: 888-269-7477
Page 7
SECTION
1
Getting Started
This section explains how to start using your new
CapTel 2400i phone.
TOPICS
What is in the Box
Overview of CapTel 2400i
Using a Headset or Neckloop (Optional)
Setting up Your CapTel 2400i
What is in the Box?
Your CapTel 2400i includes the following parts:
• CapTel 2400i Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power
adapter that came in the box with
your CapTel 2400i
Customer Service: 888-269-7477 GETTING STARTED 5
• Ethernet Cable –
to connect to
Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
User Manual
Page 8
Overview of CapTel 2400i Phone
3
1
2
6
10
11
12
7
895
13
14
15
16
4
17
18
Please see the descriptions that correspond with the
matching numbers on the next few pages to help explain
what each feature is.
6 GETTING STARTED Customer Service: 888-269-7477
Page 9
1
Allows you to store and quickly dial people you call often. Saves
Touch Screen Display
Shows captions, Caller ID, Answering Machine messages,
Contacts, and more. You can touch an item on the Display
Screen to select it.
2
Monday
5
1
Time & Date
3
Ring Flasher
Bright lights blink to alert you to incoming call and new
answering machine messages.
4
Settings
Lets you control and adjust the features of your phone.
5
Contacts
Allows you to store and quickly dial people you call often. Saves
up to 100 contacts.
6
Favorites
Saves the phone number of people you call most often for quick
and easy dialing.
7
Speakerphone
Lets you enjoy hands-free conversations.
8
Call History
Shows your most recent incoming and outgoing calls, plus lets
you read captions from previous phone calls.
9
Answering Machine
Turns the Answering Machine on/o and lets you check
messages – with captions.
Customer Service: 888-269-7477 GETTING STARTED 7
Page 10
10
Volume Button
Lets you adjust the volume to a comfortable level, up to a 40dB gain
VOL
from min/max. To increase the volume, press on the VOL button.
Press on the VOL button to decrease the volume. The indicator
lights next to the volume bar indicate the volume setting.
The maximum volume setting on captioned calls is extremely loud.
People who do not need ampli cation should not use the phone at the
highest volume level.
WARNING
The volume returns to a mid-range setting every time you hang
up the handset. To save your volume setting so that it will be
used during every captioned call, see “Saving Conversation
Volume” on page 86.
11
TONE
TONE Button
Adjusts the frequency levels of incoming sounds, to make it
easier to hear high-pitched or low-pitched voices.
12
Dialing Keypad
Use to dial telephone numbers – just like with any other phone.
OPER
13
REDIAL Button
Lets you dial the most recently called number.
14
FLASH Button
Some telephone services like Call Waiting require a “hook ash”.
The hook ash is a very brief interruption of the connection, like
hanging up the phone for one second. There is a brief click or
silence on the line.
8 GETTING STARTED Customer Service: 888-269-7477
Page 11
15
MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (blue light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature o , press the MUTE
button again (light around the button is OFF).
16
CUST SERV Button
Pressing the CUST SERV button will automatically dial the CapTel
help line. Our helpful Customer Service team is happy to help you
set up and use your CapTel 2400i phone – we’re only a button
push away.
Help is available 24 hours a day, 7 days a week (closed on major holidays).
Help materials are also available online at www.CapTel.com
NOTENOTE
17
HOME Button
HOME
Press the HOME button at any time to return to the main menu
screen. The HOME button is your easy way to go back to the
beginning and start again.
If you are ever “lost” in the menu system, press the HOME button to return
to the main screen.
18
CAPTIONS
CAPTIONS Button
When the CAPTIONS button is on (blue light around button is lit)
you will see word-for-word captions of everything the other party
says. Press the CAPTIONS button at any time during a call to turn
captions on or o .
Customer Service: 888-269-7477 GETTING STARTED 9
Page 12
Back view of CapTel 2400i
1
1
Line 1 – Telephone Jack
2
3
4
Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can
be for most types of telephone service, including: analog, VOIP, FIOS,
digital cable service, or analog with DSL service. CapTel does NOT work
with PBX system unless an analog port is available.
2
Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your Internet service.
If you connect to the Internet using a WiFi network, you do not need to
plug in the Ethernet cable.
3
LNK/ACT – Status Light
Lets you know if your Ethernet cable is connected to the Internet and
whether activity is on the line. NOTE: the LNK/ACT indicator does not light
up when connected via WiFi.
4
Power Jack
Plug the AC power adapter here. Use only the AC power adapter that came
with your CapTel 2400i phone. Any other adapter may damage the phone.
10 GETTING STARTED Customer Service: 888-269-7477
Page 13
Using a Headset or Neckloop (Optional)
Audio Jacks (2.5 mm/3.5 mm)
You can use earphones, a headset, neckloop, or other type of listening
device with the CapTel 2400i to maximize the audio quality or to enjoy
your new phone hands-free. Simply plug the headset/assistive device into
the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of
the CapTel 2400i (open the protective cover to reach the jacks).
Headset
or
Neckloop
Customer Service: 888-269-7477 GETTING STARTED 11
Page 14
Setting up Your CapTel 2400i
For complete instructions, please see the Setup Guide.
Requirements
1. High-speed Internet access using a DSL or Digital Cable modem.
Your CapTel 2400i can connect to your Internet service either with an
Ethernet cable or through a wireless (WiFi) network. Depending on your
Internet setup, a router may also be required to allow you to connect
more than one device to your Internet service.
2. Telephone Service. Can be analog line, DSL with lter, VOIP, FIOS, or
Digital Cable phone service. CapTel does NOT work with digital Private
Branch Exchange (PBX) systems found in some offi ce environments,
residential facilities, and hotels – unless an analog port is available.
3. Standard electrical power (AC adapter plugs into standard wall outlet).
Step 1: Select a Location
Set up the CapTel 2400i in a place where:
• A high-speed Internet (Ethernet) jack or your wireless router is
located nearby.
• A telephone jack is located nearby (can be analog line, DSL with
lter, VOIP, FIOS, or Digital Cable phone service).
• There is an electrical outlet nearby.
• The surface it will be set on is stable and secure.
• The area is protected from excessive heat or humidity.
The outlets for power, the phone line, and the Ethernet connection should all
be located nearby, as each cord needs to plug into your CapTel 2400i. If your
Internet access is located in a di erent room than where you plan to use the
NOTE
CapTel 2400i, a WiFi setup is recommended. Please see the Setup Guide or
contact CapTel Customer Service for help setting everything up.
12 GETTING STARTED Customer Service: 888-269-7477
Page 15
Step 2: Plug in the Power Adapter
1. Plug the power cord into the jack labeled “Power” on the back of the
CapTel 2400i phone.
2. Plug the power adapter into a wall outlet or power strip. The display
screen and Volume indicator lights will light up to let you know the
power is connected.
WARNING:
Power Cord
Be sure to use only the
power adapter that
came with your CapTel
2400i. Using any other
Line 1
Ethernet
LNK/ACT
Power
power adapter may
damage your phone.
Back of CapTel 2400i
Power
Outlet
After a moment, the Initial Setup screen will appear. Follow the instructions
on the display screen.
To choose an option, touch the icon on the screen and then touch
TIP
(next).
Step 3: Select Language
Initial Setup
language
telephone line
select language
network connection
time and date
software
terms and conditions
englishespanol
touch ag icon to select language
next
1. Touch (English) or (Espanol) for the language you want.
2. Touch
Customer Service: 888-269-7477 GETTING STARTED 13
(next) to continue.
Page 16
Step 4: Telephone Line
language
Initial Setup
language
no phone line detected
connect phone line
telephone line
network connection
time and date
software
terms and conditions
press cancel to ignore
or
cancel
1. Plug your telephone line into the back of the CapTel phone.
2. Plug the other end of the line into your telephone wall jack.
Power CordTelephone Line
LNK/ACT
Line 1
Ethernet
Power
Back of CapTel 2400iTelephone
Wall Outlet
Power
Outlet
Telephone service can be analog, VOIP, FIOS, digital cable phone service, or
analog with DSL lter. CapTel does not work with digital PBX o ce phone
NOTE
systems unless an analog port is available.
14 GETTING STARTED Customer Service: 888-269-7477
Page 17
no
cancel
Initial Setup
language
language
telephone line
network connection
time and date
software
terms and conditions
Enter Dialing Prex
1
23
4
56
7
89
0#
*
Enter a dialing prex, touch save to save the dialing prex
or cancel to exit without changing the dialing prex
cancel
Pause
2 sec pause
save
3. Use dialing pre x?
Some offi ce environments require you to dial a number in order to get an
outside line. For example, you may need to dial a 9 or another number
sequence to get an outside line. CapTel 2400i lets you add the dialing
pre x here, and will dial it for you automatically each time you place a call
from your Contact list, or when using the Speed Dial, Call History, or
Answering Machine history. If you dial the phone number directly, you will
need to enter the Dialing Pre x at the time you dial.
If you do not need a dialing pre x, touch
If you want to enter a dialing pre x, touch
no
yes
(no).
(yes).
Use the on-screen dial pad to enter the dialing pre x. To include a two
second pause, touch
When you are satis ed, touch
Pause
(Pause).
save
(Save).
If you would like to exit without changing the dialing pre x,
touch
cancel
(Cancel).
If you are unsure whether your o ce requires a dialing pre x to get an
outside line, you probably do NOT need to enter one.
NOTE
Customer Service: 888-269-7477 GETTING STARTED 15
Page 18
Step 5: Network Connection
language
telephone line
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
For Wired Connections:
1. Plug the Ethernet cable that came with your phone into the jack on
the back labeled “Ethernet”.
2. Plug the other end of the Ethernet cable into the jack you use to
access your Internet service. Depending on how your Internet service
is set up, you could be plugging into an available Ethernet jack on
any of the following:
• On a digital cable modem
• On a DSL modem
• On a router in your home
• In an Ethernet wall outlet
Use the examples on the following page to match your setting with the
correct installation method.
16 GETTING STARTED Customer Service: 888-269-7477
Page 19
All outlets located together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power)
are available in the same room that you are planning to use the CapTel 2400i.
Ethernet Cable
Telephone Line
Line 1
Ethernet
LNK/ACT
Power Cord
Power
DSL or Digital
Cable Modem
Telephone
Wall Outlet
Back of CapTel 2400i
Power
Outlet
Example 2: If there is not an available Ethernet jack in your DSL or cable
modem, you will need a router or switch that lets you connect more than
one device to the Internet. Contact your Internet Service Provider to learn
what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/cable modem. Then
connect the CapTel 2400i to the router or switch using the Ethernet cable.
DSL or Digital
Cable Modem
Ethernet Cable
Router
Telephone Line
Telephone
Wall Outlet
LNK/ACT
Ethernet
Line 1
Back of CapTel 2400i
Power Cord
Power
Power
Outlet
If your Internet outlet is in a di erent room from where you plan to use
CapTel, see the Setup Guide for instructions.
NOTE
Customer Service: 888-269-7477 GETTING STARTED 17
Page 20
For Wireless (WiFi) Connections:
language
telephone line
If you have a wireless (“WiFi”) network in your home or offi ce, your CapTel
phone can connect to the Internet using the WiFi network. You do not
need to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network as well as any passwords that are needed to access the
network. The way you access your WiFi network with CapTel will be very
similar to how you access the network from a computer or mobile device.
If someone helped install the wireless network for you, it may be helpful to
consult with that person as you set up your CapTel phone.
NOTENOTE
1. Touch
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Use WiFi Network
(Use WiFi Network) on the display screen. CapTel scans
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
for wireless networks within range of your phone.
2. The display lists any WiFi networks detected, in order of strongest signal
strength to the weakest signal strength.
CapTel may detect wireless networks in your location that you do not
recognize – such as a wireless network from a neighbor or nearby o ce.
Be sure to select the name that matches your own network.
18 GETTING STARTED Customer Service: 888-269-7477
Page 21
JoinedAvailable NetworksSignal SavedSecurity Chan
2WIRE269
My Home Network
SSID for Network 3
Charlie’s Home Network
Corner Cafe Network
ConnectEnter ManuallyView SavedRefresh
Network Settings
3.
Touch the name of the network that you want to use.
Then touch
Connect
(Connect).
WPA
WPA-2
WPA
WPA
WPA
09
11
06
01
11
Back
If you do not see the network you want to use:
• Try moving your CapTel phone to an area closer to your wireless
router. Then, touch
Refresh
(Refresh). CapTel will re-scan for
available networks.
• Touch
Enter Manually
(Enter Manually). CapTel will ask you to enter
information about your wireless network, then it will try to connect.
4. Enter WiFi Password: On the display, touch the eld for password. Then
use the onscreen keyboard to enter the password for your WiFi network.
Enter WiFi Password
SSID Name: 2WIRE269
Password:
Q
WE
A
Z
SD
X
Numbers
R
TY
F
V
C
GH
B
U
N
Space
Remember to use the (shift) key for capital letters when needed. Passwords
TIP
are case-sensitive. To enter special characters, touch
Customer Service: 888-269-7477 GETTING STARTED 19
O
I
J
M
P
L
K
.
,
@
cancel
save
Numbers
(Numbers).
Page 22
When you are done, review your password carefully. If it does not exactly
save
language
telephone line
network connection
language
telephone line
network connection
match the password for your network, CapTel will not be able to connect.
Use the
key to correct any errors.
When you are satis ed the password is correct, touch
(save).
Step 6: Time and Date
Touch the Time Zone on the display screen that you live in. Touch (next)
to continue.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Initial Setup
language
telephone line
select time zone
next
set time and date
touch white box to adjust time and date
hoursminutesam/pm
1044
am
Your CapTel phone will ll in the date and time based on the time zone
you indicated. If you need to adjust the time and date, touch the eld on
the display screen that you want to change. Use
display screen to scroll to the correct number. Then touch the next eld
that you want to change.
When the date and time are set, touch
20 GETTING STARTED Customer Service: 888-269-7477
network connection
time and date
software
terms and conditions
monthdayyear
May
2015
2
next
(arrows) on the
(next) to continue.
Page 23
Step 7: Software
language
telephone line
network connection
time and date
Your new phone checks to make sure that you have the most current
software available. If needed, CapTel will automatically download the
most recent software version. Please be patient, the download may take a
few moments. Watch the progress on the CapTel display screen to know
the status.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
updating software
downloading new software
100%
conf iguring internal memory
15 %
installing new software
0 %
** do not remove power **
Do not interrupt the power supply during a software download.
It may damage your CapTel phone.
NOTE
Once the software download is complete, your CapTel phone will re-boot
as part of the update process. It will automatically run through the setup
steps again, using the settings that you’ve already chosen.
Once the update process is completed, you will be able to continue with setup.
Customer Service: 888-269-7477 GETTING STARTED 21
Page 24
Step 8: Registration Terms and Conditions
The very rst time you set up CapTel, you may be asked to review the
Registration Terms and Conditions on the CapTel display. Follow the
directions on the screen.
If your CapTel 2400i is already registered, your phone will not show the
following registration screen.
Welcome to CapTel Registration
Per FCC requirements, the Captions feature on your CapTel phone cannot be
activated until the phone is registered.
There are three easy ways to register your phone.
1. Touch the “Register Now” button below.
2. Register online at www.captel.com/register
3. Contact Customer Service – press the blue button
Register NowRegister Later
Per requirements from the Federal Communications Commission (FCC),
the Captions feature on your phone will not be activated until you accept
the Registration Terms & Conditions. If you need assistance, press the blue
NOTENOTE
CUST SERV button for help. Details about the FCC requirements can be
found at www.CapTel.com.
Settings
11:35 am
Monday, January 23
Contacts
Congratulations you are ready to go!!
22 GETTING STARTED Customer Service: 888-269-7477
Favorites
Call HistorySpeakerAns Machine
Page 25
SECTION
2
Making and Answering Calls
This section explains how to place outgoing
calls and how to answer incoming calls.
TOPICS
Dialing a Phone Number Directly
Answering an Incoming Call
Turning Captions On/Off during a Call
Adjusting the Volume
Adjusting the Tone Control
Customizing the Tone Setting
Using the Speakerphone
Knowing What Sounds are on the Line
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 23
Page 26
Dialing a Phone Number Directly
Dial Number
Contacts
Favorites
Speaker
Like with any other phone, you can dial the phone number of the person
you want to call.
1. Before you dial, check that the blue light around the
CAPTIONS
(CAPTIONS
button) is on. If not, press the CAPTIONS button to turn captions on.
2. Lift the handset.
3. Use the dialing keypad
to dial the phone number of the person you
OPER
wish to call.
4. As you dial, the display screen shows the status as your CapTel phone
connects to the captioning service.
Dial: 1-333-555-6852
or touch the speakerphone button
speaker
waiting for captions
24 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 27
555-8539
Call Time: 00:02:56May 13 1:36 pm
hello this is Tina's ower shop
how may I help you? okay and
where would you like them
delivered? great you said you
wanted roses any particular
color?
Pause CaptionsFont SizeSpeaker
5. Listen or watch the display screen to know when someone answers.
Begin your conversation as you normally would. Captions will appear
on the display screen as the other party speaks.
You can adjust the volume during the call to a level you hear best by
pressing the
When you are nished with your call, hang up the handset.
You can turn captions on/o at any point in the call. Just press the
TIPNOTETIP
CAPTIONS button. When the blue light is on, you will get captions.
(
up) or
(
down) arrows on the VOL button.
Talk back and forth as you normally would, reading the captions as you go.
You don’t have to wait for the captions to nish appearing on screen before
you answer.
You can also place a call to someone listed in your Contacts, Favorites, Call
History, or Speed Dial settings. You need to have entries saved in Contacts
before you can use these features. See Contacts on page 61 for instructions.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 25
Page 28
Answering an Incoming Call
Incoming Call
13335552652
Corner Pharmacy
send to ans machinespeaker
1. When the phone rings, the display lights up to let you know there is an
incoming call. (If you have Caller ID service, the caller’s name and phone
number will appear.)
2. Lift up the handset to answer the call.
CAPTIONS
3. Check that the blue light around the
not, press the CAPTIONS button to turn captions on.
(CAPTIONS button) is on. If
Unavailable
Call Time: 00:00:16June 22 10:49 am
(CapTel CA# C6430) (F) Hello
this is corner pharmacy calling
your prescription is ready to be
picked up
Pause CaptionsFont SizeSpeaker
When you are nished with your conversation, hang up the phone as you
normally would.
If you answer on an extension telephone and want to get captions, just pick up the
CapTel handset and press any of the number keys. As long as the CAPTIONS button is
TIP
on, your CapTel phone will connect to the Captioning Service and you will see captions.
26 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 29
Turning Captions On/O During a Call
You can turn captions on/o at any time during your call by pressing
CAPTIONS
(CAPTIONS button). When the blue light around the CAPTIONS button is
lit, you will see captions of everything the other party says.
To turn captions o , press
CAPTIONS
(CAPTIONS button) again. The blue light
around the CAPTIONS button goes o .
Adjusting the Volume
You can increase the volume of the person’s voice coming through the
handset or speakerphone, up to a 40dB gain from min/max when the
CAPTIONS button is on. (If captions are turned o , the maximum volume is
18dB gain). Watch the lights next to the VOL bar to see what level the
volume is set to.
• To increase the volume, press
• To decrease the volume, press
The maximum volume setting on captioned calls is very loud. People who
do not need ampli cation should not use the phone at its highest volume
setting. The volume level automatically returns to a mid-range setting
NOTE
whenever the phone is hung up.
on the VOL button.
on the VOL button.
To save your volume setting so that it will be used during every captioned
call, see Saving Conversation Volume on page 86.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 27
Page 30
Adjusting the Tone Control
medium
Tone Control
This tone setting will help you
hear medium-pitched voices
lowmediumhigh
Touch low, med, or high to select desired tone
custom
lift the handset and
press play button to test the tone setting
You can adjust the Tone of the handset sound to a frequency range that is
better to hear. Use the Tone setting to emphasize HIGH, MEDIUM, or LOW
frequency sound ranges. You can even customize the sound frequency to
match your own audiogram. The setting will remain in e ect until you
change it again.
You can adjust the Tone setting anytime during, before, or after a call.
cancel
accept
Back
To adjust the Tone setting:
1. Press
TONE
(TONE button) on the CapTel keypad.
2. The display shows what the current setting is: LOW, MED, HIGH, or
CUSTOM.
3. Press the Tone setting repeatedly to cycle through the di erent settings.
To test how the Tone setting will sound, lift the handset and press
on the
display screen. You will hear a recording of rst a man’s and then a woman’s
TIPNOTE
voice, letting you check if the setting makes it easier to hear. Experiment
with the di erent Tone settings to nd the range that works best.
You can also use a headset or neckloop to enhance the sound quality.
Please see page 11 for instructions.
28 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 31
Customizing the Tone Setting
cancel
250 Hz500 Hz1kHz2kHz4 kHz
Custom Tone
Touch and Drag
the blue dots
to match the shape
of your audiogram
press play button to test the tone setting
CapTel 2400i lets you personalize the Tone setting to enhance the
frequency ranges that you hear best. For example, you can adjust the tone
settings to match your own personal audiogram. CapTel lets you listen to
test each setting as you make changes, to nd the optimal customized
hearing level.
To customize the Tone setting:
30 dB
40 dB
50 dB
60 dB
70 dB
80 dB
90 dB
lift the handset and
cancel
accept
Back
1. With the handset hung up, press
2. On the display screen, touch
TONE
custom
(TONE button).
(Custom).
3. Touch and drag the blue circles on the frequency chart to adjust the
various sound levels.
As you make changes, test the sound quality by touching
(play) while
listening over the handset.
If you have a personal audiogram, adjust the blue circles to match the shape
of your audiogram to give you optimal sound levels for your personal
TIP
hearing level.
accept
4. When you are nished, hang up the handset and touch
save your changes or
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 29
cancel
(Cancel) to exit.
(Accept) to
Page 32
Using the Speakerphone
Turning the Speakerphone On
At any point before or during a call, touch (Speaker) to turn the
Speakerphone on. The CapTel handset will turn o , and any sounds on the
line will be ampli ed out loud over the CapTel speaker.
When the Speakerphone is on, you can talk as you normally would directly
facing the front your CapTel 2400i phone. You do not need to speak into the
TIP
CapTel handset. The CapTel 2400i microphone will pick up your speech for
your caller to hear.
When the Speakerphone is on –
CapTel handset without ending the call. The conversation will be carried
on over
display screen.
the Speakerphone, and captions of your call will appear on the
– you can set down or hang up the
Turning the Speakerphone Off
You can alternate between using the Speakerphone or using the CapTel
handset during your calls, by turning the Speakerphone on and o . The
way you turn the Speakerphone o depends on whether the CapTel
handset is hung up or not.
If the CapTel handset is not hung up:
Touch
Speakerphone o . The Speakerphone will go o –
be directed to the CapTel handset for you to continue the call.
If the CapTel handset is hung up and you’d like to continue the call:
Lift the CapTel handset. The Speakerphone will go o –
sound will be directed to the CapTel handset for you to continue the call.
(Speaker) on the CapTel display screen to turn the
– and the sound will
– and the
If the CapTel handset is hung up and you’d like to end the call:
Touch
and the call will end.
30 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
(End Call) on the CapTel display. The Speakerphone will go o
Page 33
Ending a Call when the Speakerphone is On
The way to end a call when the Speakerphone is on depends on whether
the CapTel handset is hung up or not.
If the CapTel handset is hung up:
Touch
and the call will end.
If the CapTel handset is not hung up:
Hang up the handset, as you would with any other call. If needed, touch
(End Call) icon on the CapTel display. The Speakerphone will turn o
and the call will end.
(End Call) on the CapTel display. The Speakerphone will turn o
Adjusting the Sound on the Speakerphone
Use the volume key to adjust the volume of the sound coming out of the
Speakerphone.
Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 31
Page 34
Knowing What Sounds are on the Line
Unavailable
Call Time: 00:00:16June 22 10:49 am
(CapTel CA# C6430) (F) Hello
this is corner pharmacy calling
your prescription is ready to be
picked up
Pause CaptionsFont SizeSpeaker
The handset graphic on the display screen tells you what
incoming and outgoing sounds are occurring during your
call with
waves) and the Outgoing Volume meter (green waves).
Shows when there is sound coming over the line, even if the sound is not
loud enough for you to hear. The more sound waves coming out of the
handset, the louder the sound.
two visual indicators: the Signal meter (yellow
Signal Meter – Sounds on the Line
Outgoing Volume Meter
Helps you to see how loudly you are speaking. The more lines going into
the handset graphic, the louder your voice is. If the lines become red, you
may want to lower the volume of your own voice during a call.
These meters only appear during calls that have captions.
NOTE
32 MAKING AND ANSWERING CALLS Customer Service: 888-269-7477
Page 35
SECTION
3
Viewing Captions
This section explains how to adjust and
review conversation captions.
(CapTel CA# C6430) (F) Hello
this is corner pharmacy calling
your prescription is ready to be
picked up
Pause CaptionsFont SizeSpeaker
You can turn captions on/o at any time during your call by pressing
(CAPTIONS button). When the blue light around the CAPTIONS button is
lit, you will see captions of everything the other party says.
To turn captions o , press
CAPTIONS
(CAPTIONS button). The blue light around
the CAPTIONS button goes o .
You can increase/decrease the size of the captions font by touching or
at the bottom of the screen.
NOTETIP
CAPTIONS
You can press the CAPTIONS button at any time during the call. If captions
are
not on at the start of your call, don’t worry. Captions will appear
approximately 3–5 seconds after the CAPTIONS button is turned on.
(CapTel CA# C7005) Ringing 1
(F) Hi Debra sure she is not at her
desk Debra do you want her
voicemail? sure colon while I
transfer you
Pause CaptionsFont SizeSpeaker
555-6295
Call Time: 00:00:46May 11 12:42 pm
(CapTel CA# C7005) Ringing 1
(F) Hi Debra sure she is not at her
desk Debra do you want her
voicemail? sure colon while I
transfer you [hold on]
Pause CaptionsFont SizeSpeaker
On occasion, word errors may appear in the captions due to the speech
recognition system the Captioning Service uses. The Captioning Service
will try to correct word errors as they occur. The corrected word appears in
[brackets] to let you know a correction has been made.
There may be a slight delay before the word error is corrected. If you are
unclear about what was said, ask your caller to clarify.
this is corner pharmacy calling
your prescription is ready to be
picked up yes please bring your
insurance card with you as well
as a valid ID we are open until
8:00 pm we’d be happy to help
Pause CaptionsFont SizeSpeaker
There are a couple of ways to review captions during a call:
1. Touch
2. Touch and move the slide bar at the right up to scroll back through
previous captions.
– OR –
Place your nger on the captions screen and swipe downward to review
previous captions.
(Pause Captions).
Touch and
slide up
to move
backwards
to review
previous
captions
When you are nished reviewing captions, touch
Captions) to return to the current conversation. Anything the other party
said during the time you were reviewing captions will appear, and the live
captions will continue as usual.
Your CapTel phone holds captions for up to 100 di erent conversations in
memory (approximately 10 hours of conversations). If the conversation
NOTE
memory lls up entirely, older captions will be erased as new captions come in.
To review captions after your conversation is ended and the phone is hung up:
1. On the display screen, touch (Call History).
2. From the Call History listing on the left, touch the call that you wish to
review. If needed, use the scroll bar or touch
and to scroll
through the list of calls.
3. Once the call you want is highlighted, information about the call appears
on the right. Touch
(review captions) to review captions of the call.
When reviewing captions: Touch and drag the scroll bar on the right to
move backwards and forwards through captions. Touch
and to
see captions from a previous/later call.
4.
When you are done reviewing captions, press
(HOME button) to exit.
HOME
The Call History listing lets you know whether a call was incoming
TIPNOTE
or
outgoing.
Your CapTel phone comes with the Save Captions feature enabled, letting you
view conversation captions after you’ve hung up the phone. You can turn
this feature o so that CapTel will not save conversation captions after every
call. Please see Saving Captions after Hang up on page 85 for instructions.
Save Captions OnLine by Line ScrollingFlasher SettingsCaptions Button on
Save Volume On
General Settings
Keypad Lights On
Language
Advanced Settings
Back
You can set your CapTel phone to save captions after the call is ended.
This allows you to go back and review what was said after you’ve hung up.
You can review captions from up to 100 di erent conversations in memory.
The default setting is Save Captions – ON.
To change the Save Captions setting:
1. On the display screen, touch
2. Touch
3. Touch
4. Touch
(General Settings).
(Save Captions On).
on
(On) or o (Off ) to select.
(Settings).
Save Captions On saves conversation captions after the call is
nished and the phone is hung up.
Save Captions Off erases the conversation captions after every call.
You can adjust the font size and style of the conversation captions to make
them easier to read.
Changing the font size or style only applies to conversation captions. The font
size and style for your CapTel 2400i menu options always remains the same.
NOTE
To change the font size of the captions:
1. With the handset hung up, touch
2. Touch
3. Touch
(Display).
(Font Settings).
(Settings).
4. The display shows you what the current font size and style setting is.
To change the font style, touch one of the ve (5) style options available.
To change the font size, touch
or .
5. When you have selected the font size and style that you prefer, touch
You can change the color of the captions font and background color on
the display screen to a color combination that you prefer. You need to set
the conversation colors before or after a call. You cannot change the
captions colors during a live captioned call.
Changing the font color applies only to conversation captions. The font size
and style for your CapTel 2400i menu options always remains the same.
4. The display screen shows you an example of how the colors are
Captions
Background
cancel
currently set.
To change the Captions color:
1. Make sure
(Captions) is highlighted (blue).
2. In the Color Options table, touch the color you that you would
like the captions to appear. As you select your color, CapTel
shows you an example of how the captions will look.
To change the Background color:
1. Touch
(Background) to highlight (blue).
2. In the Color Options table, touch the color you that you would
like the background to appear. As you select your color, CapTel
shows you an example of how the background will look.
5. When you have selected the color combination that you prefer, touch
accept
(Accept) to save or
6. When you are done, press
cancel
(Cancel) to exit.
(HOME button) to exit.
HOME
If you have di culty reading the captions, you may try di erent color
combinations to create higher contrast between the captions color and the
Save Captions OnLine by Line ScrollingFlasher Settings
smooth scrollingline by line
Save Volume On
General Settings
Keypad Lights On
English
Back
You can control how the captions appear on the display screen: either
appearing word-by-word across the screen as each word is captioned or by
smooth scrolling one line at a time in a continuous movement. The default
setting is smooth scrolling.
To change the way captions scroll across the screen:
1. On the display screen, touch
2. Touch
3. Touch
(General Settings).
(Smooth Scrolling).
(Settings).
4. Touch the scrolling option that you prefer.
Line-by-Line Scrolling: captions appear word-by-word across
the screen as they are captioned
Smooth Scrolling: captions appear one line at a time in a
continuous motion
You can adjust the brightness of your CapTel 2400i display screen to make
it easier to read in well-lit or dimly-lit environments.
You need to adjust the brightness of the Display Screen before or after a call.
You cannot set the display screen brightness during a live captioned call.
NOTENOTE
To adjust the brightness of the Display Screen:
1. On the display screen, touch
2. Touch
3. Touch
(Display).
(Brightness)
(Settings).
4. Touch and drag the slide bar to adjust the brightness to the setting that
you would like. Sliding left makes the display screen dimmer. Slide right
to make the display screen brighter.
5.
When the brightness is set, touch
6. Press
(HOME button) to exit.
HOME
accept
(Accept) to save or
cancel
(Cancel) to exit.
After 60 seconds of non-use, the CapTel display screen will start becoming
more dim and gradually go completely dark as an energy-saving measure.
To re-illuminate the screen, simply touch the display screen or any button on
the dialing keypad.
If you have any questions as you use your new CapTel 2400i, we’re here to
help. Use any of these ways to contact us:
Pick up the handset and press
speed dial directly to our helpful Customer Service team. If you are in an
offi ce setting, you may need to dial a number such as “9” rst to get an
outside line rst and then press
hours a day, 7 days a week. Customer Service is closed on major holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)
This section explains how to use Call History to
see who has called you, to review captions of
past conversations, and to see information
about any incoming calls you may have missed.
TOPICS
Reviewing Previous Calls
Reviewing Captions from a Previous Call
Dialing from Call History
Erasing Previous Calls
46 CALL HISTORY Customer Service: 888-269-7477
Page 49
Reviewing Previous Calls
2/14/15
6:42 PM
Call History
next
delete
Your CapTel 2400i keeps a list of information about recent calls, including
calls that you may have missed. You can review captions from the call, the
date and time of the call, and any Caller ID information if available. CapTel
can even show you a picture of the caller if it is someone in your Contact list.
➊
Call History
➌
➍➎
today
1-321-555-9876
11:38 AM
today
1-321-555-9876
11:32 AM
2/15/15
John S.
4:23 PM
2/15/15
Mary Cell
2:56 PM
2/14/15
555-2369
6:42 PM
previousdelete
next
➏
➐
Unavailable
555-2369
2/14/15
6:42 PM
0:00:36
review
captions
call
add to
contacts
➓
Back
➑➒
➊ Previous calls: Touch the call you want information about.
➋ Information about the call shows up here.
➌ Indicates whether call was incoming, outgoing, or unanswered.
➍ Date and time of the call.
➎ Use the scroll bar to review entries further down the list.
➏ Next/Previous: Lets you move up/down through entries in the list.
➐ Delete: Erases the selected call from Call History.
➋
➑ Review captions: Review captions of the call.
➒ Call: Places a call to this person.
➓ Add to Contacts: Adds caller to your Contacts list.
TIP
Customer Service: 888-269-7477 CALL HISTORY 47
Remember to rst touch the call listed in Call History on the left side of display
that you want to review. Once you touch the call listing, more information
about the call will appear on the right of your screen, including a picture of
the caller if you have added a picture for him/her in your Contacts list.
Page 50
Reviewing Captions from a Previous Call
Joe Smith
5/28/152:16 PM
(CapTel CA# C6562) Ringing 1 2
(M) Hello Hello ~ OK well I was
wondering if you are coming to
Jimmys game oh great it’s at
deletecall
You can look back and see captions from any call in your Call History.
To review captions from a previous call:
1. From the display screen, touch
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIPNOTENOTE
You can use
(Next/Prev) to move up or down the list.
Font Size
prevnext
(Call History).
Back
3. Information about the call that you selected appears in the right of
the screen.
4. Touch
(Review Captions) to review captions of the call.
5. Touch and drag the scroll bar at the right to move backwards and
forwards through the captions.
6. When you are nished, press
(HOME button) to exit.
HOME
You can increase/decrease the size of the captions font by touching or
at the bottom of the display.
Touch
prev next
(<<prev / next>>) to view captions from a
previous/later call.
48 CALL HISTORY Customer Service: 888-269-7477
Page 51
Dialing from Call History
2/14/15
6:42 PM
Call History
today
1-321-555-9876
11:38 AM
today
1-321-555-9876
11:32 AM
2/15/15
John S.
4:23 PM
2/15/15
Mary Cell
2:56 PM
2/14/15
555-2369
6:42 PM
previousdelete
next
Mary Cell
1-321-555-6712
2/15/15
2:56 PM
0:01:14
review
captions
call
Back
You can use Call History to quickly re-dial someone that has called you
before. This is especially helpful if you notice you’ve missed a call –
you can call the person back directly from Call History.
To dial a number from Call History:
1. From the display screen, touch
(Call History).
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIP
You can use
(Next/Previous) to move up or down the list.
3. Information about the call that you selected appears in the right of
the screen.
4. Touch
(Call) to place a call to this person.
If you are calling this number for the rst time, the display asks you to
con rm which number to call. For example, if you need to dial a 1 or the
area code rst, or if a dialing pre x (such as “9”) is required.
5. Lift the handset. CapTel dials the number automatically.
Customer Service: 888-269-7477 CALL HISTORY 49
Page 52
Erasing Previous Calls
no
delete call history entry?
(2/16/15 2:56 PM)
touch yes to delete the captions
and caller id information
noyes
To erase a single call from Call History:
1-321-555-6712
2/15/132:56 PM0:01:14
1. From the display screen, touch
(Call History).
2. From the list on the left, touch the call that you want to review.
Touch and drag the scroll bar to see calls further up or down the list.
TIP
You can use
Information about the call you selected appears in the right of the display.
3.
(Next/Prev) to move up or down the list.
4. Touch (Delete) to erase this call from your Call History.
5. The display asks you to con rm if you want to delete the call.
Touch
6. When you are nished, press
yes
(yes) to erase or touch no (no) to exit.
(HOME button) to exit.
HOME
50 CALL HISTORY Customer Service: 888-269-7477
Page 53
SECTION
Answering Machine and see captions of messages
5
Answering Machine
This section explains how to use the built-in
Answering Machine and see captions of messages
that people leave for you. You can hear the voice
recording and read captions of the message.
CapTel can also show you captions of messages
that are left on an external answering machine.
Your CapTel 2400i can take messages for you when you are unavailable, for
you to play back later. When checking your messages, you can listen to the
messages as well as see captions. The CapTel Answering Machine saves up
to 100 messages. Each message can be up to one (1) minute long.
Turning Answering Machine On/O
No Messages Available
touch the button(s) below to setup your built-in answering
machine or caption your external answering machine
setup internal
answering machine
caption external
answering machine
Back
1. On the display screen, touch (Ans Machine). The rst time you
set up your Answering Machine, the display tells you there are no
messages available.
2. Touch
(setup internal answering machine).
3. The display screen shows you the current setting (on or o ).
Touch
4. When you are nished, press
(Answering Machine Off ) and select on or o .
(HOME button) to exit.
HOME
A green ON indicator appears on the Answering Machine icon to let you
TIP
know at a glance whenever the Answering Machine is turned on.
(Recording) Hi dad sorry I missed
you please give me a call back
when you get home talk to
you soon
deletecall
1.
The display screen lets you know when you have
0:200:27
play
re-caption
unread messages waiting.
2. Touch (Ans Machine).
3. Select and touch the call you want to review from the Answering
Machine list on the left of the display.
4.
Information about the call you selected appears on the right of the display.
5. Touch (PLAY), then lift the CapTel handset to listen to your message.
Or touch
(speaker) to play messages aloud.
Font
Back
3
on
Message
indicator
6. When you are done listening/reading messages, you can:
• Touch
• Touch
(Call) to place a call to this person.
(Delete) to erase the Answering Machine
message and captions.
• Touch
re-caption
(re-caption) to get new captions of
this message.
• Touch
play
(PLAY) to play the message/captions again.
If you play your message and there are no captions, press the CAPTIONS
button (blue light on). The voice message will play again, this time showing
captions on the display.
In addition to erasing Answering Machine messages one at a time as you
play them, you can also erase all your saved Answering Machine messages
at one time.
To delete all your Answering Machine messages:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Delete All Messages).
(Settings).
4. The display asks you to con rm you want to delete ALL messages.
Touch
You can record a personal greeting for the CapTel 2400i to use whenever
the Answering Machine takes messages. If you do not want to record a
personal greeting, the Answering Machine will use a pre-recorded greeting
that says: “Hello. No one is available to take your call. Please leave a message
after the tone.”
To record a personal greeting:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Greeting Message).
(Settings).
To hear the greeting that is currently being used, lift the handset and
touch
TIP
in the CapTel handset.
4. Touch (record new greeting) to record your personal message.
(play greeting message). You will be able to hear the greeting
Page 59
Back
Answering Machine
answering machine on
no saved messages
set ring count
record new greeting message
cancel
press to stop recording
answering machine onGreeting Message
recording your greeting message
no saved messagesset ring count
external speaker o
Back
Answering Machine
Back
5. Lift the CapTel handset and touch (press to start recording).
6. Speaking into the CapTel handset, record the personal greeting you
would like the Answering Machine to use. When you are nished
recording, touch
(press to stop recording).
7. If you are not satis ed with your personal greeting, you can re-record it.
Just repeat steps 4–6 above.
8. When you are satis ed with your personal greeting, touch
accept
(Accept).
Hang up the CapTel handset.
9. Press
(HOME button) to exit.
HOME
Seeing Captions of Voice Mail Messages
If you use voice mail to get phone messages, your CapTel 2400i can show
captions of your voice mail messages. Simply use the CapTel dial pad to
call into your voice mail system and “log in” the same way you would with
any other telephone. Make sure the CAPTIONS light is on. As your voice
mail messages are played, you will see captions on the display screen. Use
the CapTel dial pad to select options in your voice mail menu system.
Captioning Messages from an External
Answering Machine
caption external ans machine
** lift handset to start **
place handset microphone next to
your answering machine speaker
Back
In addition to the built-in answering machine that comes with your CapTel
phone, you can also see captions of voice messages that are left on an
external answering machine (a separate answering machine you may own,
not the one built into the CapTel phone).
To get captions of your external answering machine messages:
1. From the display screen, touch
2. Touch
3. Touch
(Answering Machine).
(Ext Ans Machine).
(Settings).
4. Lift the CapTel handset and place it next to your external answering
machine speaker. Make sure the mouth-piece of the handset is next to
the speaker of your answering machine. While you do this, your CapTel
phone connects to the captioning service.
5. Press the PLAY button on your external answering machine, so that the
messages are played aloud.
The display will show captions of the messages as they are played.
While checking messages, you may operate your external answering
machine the same way you normally do, using features such as play,
NOTE
re-play, delete, or save messages.
When you are done listening/reading captions, hang up the CapTel handset.
You can set the approximate number of times the CapTel will ring before the
Answering Machine answers the call. The default setting is four (4) rings,
but you can set it to be any number of rings between two (2) and eight (8).
The ring count may be slightly di erent in telephone systems that use
“distinctive” ring patterns. Please experiment with this setting as needed for
NOTE
your speci c telephone system.
To set the number of rings before answering:
1. From the display screen, touch
2. Touch
(Answering Machine).
(Settings).
3. Touch
4. Touch the number of rings you’d like to use, then touch
(CapTel CA# C6070) (F) Hi Oh sorry I missed
you I was hoping to catch you before you
left I wanted to check and see if you’re going
to the game tonight please give me a call
back when you get this message
deletecall
0:200:27
play
re-caption
Font
Back
Just like with other Answering Machines, you can “screen” callers by having
incoming messages played aloud on the CapTel phone for before you
answer the call. While this is a convenient feature, there may be times
when you do not want incoming messages to be played aloud, but instead
recorded silently for you to review at a later time. The default setting is for
incoming messages to be muted (silent).
To make incoming calls audible or set them to be silent:
1. From the display screen, touch (Settings).
2. Touch (Answering Machine).
3. Touch (External Speaker Off ).
4. The display asks if you want to (turn on) or (turn off ) the
answering machine speaker. Touch the option you want.
5. Press
(HOME button) to exit.
HOME
You can “screen” incoming Answering Machine messages by listening to the
caller and reading the captions while the message is recorded. Make sure
TIPTIP
that the Answering Machine Speaker is set to “On”. If you choose to answer
the call, just pick up the handset and begin talking.
You can also send an incoming call directly to the answering machine to take
a message if you are busy.
This section explains how to save frequently
called numbers in your contact list for easy and
quick dialing.
TOPICS
Adding a New Contact
Dialing a Phone Number in Your Contact List
Editing an Existing Contact
Removing a Contact
Adding a Photo to a Contact
Adding a Contact to Speed Dial
Customer Service: 888-269-7477 CONTACTS 61
Page 64
Adding a New Contact
save
Contacts
Best Buy
Corner Pharmacy
John S.
William
Movie Line
previoussync delete
next
William
Home
1-321-555-5896
Work
1-321-555-4212
edit
Back
You can save up to 100 names in your contact list for quick and easy dialing.
To add a new contact:
1. From the display screen, touch
2. Touch
(add new contact).
(Contacts).
3. Use the on-screen keyboard to type in the First Name of the person you
want to add.
4. Touch the eld next to “Last” to move down, then use the on-screen
keyboard to enter the last name of the person.
5. You can be speci c about which number(s) you are adding:
(Home), or
(Work). Touch the eld(s) next to the number(s)
you’d like to add to begin entering.
6. When you are nished entering the Contacts information, touch
(Save). The new contact appears on the left side of your Contacts list.
7. When you are nished, press
(HOME button) to exit.
HOME
You can add a photograph of your contact person to each entry.
Pictures can be entered at the MyContacts website, then synced to your
TIPTIP
phone. See Adding a Photo to a Contact on page 66 for instructions.
You can add contacts to your Speed Dial or Favorites list.
See pages 78 and 81 for instructions.
62 CONTACTS Customer Service: 888-269-7477
(Mobile),
Page 65
CONTACTS
Dialing a Phone Number in Your Contact List
Contacts
Best Buy
Corner Pharmacy
John S.
William
Movie Line
previoussync delete
next
John S.
Mobile
1-321-555-8967
Home
1-321-555-8967
Work
1-321-555-4324
edit
Back
To easily dial someone in your contact list:
1. From the display screen, touch
(Contacts).
2. Under the Contacts list on the left side of the display, nd and touch the
name of the contact you wish to call. To see contacts further down the
list, touch and drag the scroll bar.
Touch
(Next/Previous) to move up/down through entries in your
Contacts list.
3. On the right side of the display, touch the phone number of the person
you want to call:
(Mobile), (Home), or (Work). CapTel will dial
the number automatically for you.
4. Lift the handset to dial.
You can identify any contact person as a “favorite” for easy dialing. At the
TIPTIP
Add/Edit Contacts page, touch
Customer Service: 888-269-7477
(favorite). See page 81 for instructions.
63
Page 66
Editing an Existing Contact
save
First:
Last:
Mary
Johnson
Add / Edit Contact
Home:
Work:
WE
A
1-608-238-5400
<touch to enter home number>
<touch to enter work number>
R
TY
SD
Z
Numbers
F
X
V
C
GH
B
U
N
Space
favorite
speed dial
O
I
J
M
P
L
K
.
,
@
cancel
save
Mobile:
Q
To make changes to a contact in your list:
1. From the display screen, touch (Contacts).
2. Under the Contacts list on the left side of display, nd and touch the
name of the contact you wish to edit. To see contacts further down the
list, touch and drag the scroll bar. Information about the contact you
selected appears on the right side of the display.
Touch (Next/Prev) to move up/down through entries in your
Contacts list.
3. On the right side of the display, touch (Edit) to go to the Add/Edit
Contact screen.
4. Touch the eld that you want to change, then use the on-screen
keyboard to type in the new information. Touch the next eld you want
to edit, or move between elds by touching (return) or
Touch to erase the entire contents of a eld.
5. When you are nished editing the contact, touch
(Save). The
new contact information will be saved in your contact list.
6. When you are nished, press
(HOME button) to exit.
HOME
You can add a photograph of your contact person to each entry.
Pictures can be entered at the MyContacts website, then synced to your
TIPTIP
phone. See Adding a Photo to a Contact on page 66 for instructions.
64 CONTACTS Customer Service: 888-269-7477
Tab
(tab).
Page 67
CONTACTS
Removing a Contact
no
John S.
Contacts
Mary Cell
delete contact?
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
previoussync contactsadd new
next
Mary Cell
noyes
press accept to
delete this contact
Work
1-321-555-6712
removefavorite
speed dial
add to
editdelete
To remove a single contact from your list:
1. From the display screen, touch
(Contacts).
2. Under the Contacts list on the left side of the display, nd
name of the contact you wish to remove
. Touch and drag the scroll bar to
see contacts further down the list.
Touch (Next/Prev) to move up/down through entries.
TIP
3. On the left side of the display, touch
(Delete) to remove the person
from your contacts.
and touch the
4. CapTel asks you to con rm you want to delete the contact.
Touch
5. When you are nished, press
Customer Service: 888-269-7477
yes
(yes) to remove the contact or no(no) to exit.
(HOME button) to exit.
HOME
65
Page 68
Adding a Photo to a Contact
your contact list online at
Add photos and manage
your contact list online at
https://MyContacts.CapTel.com
Using your computer, you can add photos to your Contact List to make it
easy to dial by picture on your CapTel 2400i. You can also add, change, or
delete Contacts on your computer, then download the changes directly
your CapTel 2400i phone.
Managing your Contact List is easy to do, but it takes two steps. First, go
online and make changes at the MyContacts website. Then, “sync” with
your CapTel 2400i to download the changes directly to your phone.
Please see pages 67–76 for full instructions.
If someone helped set up your CapTel 2400i phone, you may want to consult
TIPNOTE
with them as you manage Contact Lists on your computer.
If you do not have computer access, you can still add, delete, and change
entries in your Contact List by using the touchscreen menu on the CapTel
2400i. Access to the MyContacts website is required, however, to add photos
to your Contact List.
66 CONTACTS Customer Service: 888-269-7477
Page 69
Managing Your Contacts List
The MyContacts website helps manage the Contacts List on your CapTel
phone. You can add new contacts, phone numbers, and even photos, then
“sync” them with your CapTel 2400i.
Because both the CapTel phone and the MyContacts website need to be set in
sync mode, the sync process is easiest when the computer you are using and
the CapTel phone are located close together. If the phone is in a di erent
NOTE
location than the computer, it may be helpful to have two people – one by
the phone, one at the computer – to help the sync process go smoothly.
To manage your Contacts List:
1. On a computer that has Internet access, go to the website:
https://MyContacts.CapTel.com
2. The website asks “Would you like to create a new Contact List or load a
previously saved Contact List?“ Click on
Customer Service: 888-269-7477 CONTACTS 67
(Create New).
Page 70
3. Enter the name you would like to use for your new Contact List, then
click on
(Create).
4. Click on
68 CONTACTS Customer Service: 888-269-7477
(Add Contact).
Page 71
5. Enter the rst and last name of your contact, then click on (Save).
6. Add the phone number information for your contact. Use the tab key to
move between elds. Click on
(Save Contact) when
information is entered.
To add a photo to this contact: click on
Customer Service: 888-269-7477 CONTACTS 69
(Add Photo).
Page 72
The website lets you browse your computer to select and save an existing
photo. The photo les can be in jpg, png, or gif format.
Click on
(Select Photo), nd and select the photo that you
want to add.
Once your photo is selected, you may re-size or crop the image to t nicely
in the CapTel display window. Only the part of the image inside the green
shaded box will appear on your CapTel display.
To resize your image, click and drag on the slidebar to make the image
bigger or smaller. Click and drag the shaded box area to position it around
TIP
your picture.
When you have a photo selected and sized, click on (Save).
70 CONTACTS Customer Service: 888-269-7477
Page 73
CONTACTS
When you are nished entering information for this contact, click on
(Save Contact). The new entry appears in your Contact List on
the left side of the MyContacts website (in alphabetical order by rst name).
Making your contact a Speed Dial number lets you quickly dial-by-picture
on your CapTel phone. Click on
(speed dial) to add this contact to your
Speed Dial list. You may have up to 4 Speed Dial entries.
NOTE
You can also add this number to your Favorites list for easy dialing.
To add this contact to Favorites, click on
(favorite).
7. Repeat steps 4–6 to add as many contacts as you’d like – up to 100
entries total.
Customer Service: 888-269-7477
71
Page 74
8. When you are satis ed with your Contact List, you must Sync Contacts in
John S.
order to save the list to your CapTel phone. Click on
(Sync Contacts), then select (Save Contacts to Phone).
9. The website asks you to select the Electronic Serial Number (ESN) for
your CapTel phone. The ESN can be found on your CapTel phone by
touching
(Contacts), then touching (sync).
On your CapTel display screen:
Contacts
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
prevsync add new
next
72 CONTACTS Customer Service: 888-269-7477
sync your contacts?
Note: your saved contacts may be
changed during the sync process
Your CapTel Phone ESN is: 42089600102
cancel
press accept to start
the sync process
Mary Cell
Work
1-321-555-6712
accept
removefavorite
speed dial
add to
editdelete
Page 75
CONTACTS
At the MyContacts website:
cancel
John S.
Click on (Add new ESN), then enter the ESN from the CapTel
display screen into the eld labeled “ESN”. Enter
eld labeled “ESN Name”. Click on
(Add).
a name for the ESN in the
On your CapTel display screen:
Contacts
Mary Cell
sync your contacts?
Best Buy
Corner Pharmacy
John S.
Mary Cell
Movie Line
prevsync add new
next
Note: your saved contacts may be
changed during the sync process
Your CapTel Phone ESN is: 42089600102
cancel
press accept to start
the sync process
Work
1-321-555-6712
accept
removefavorite
speed dial
add to
editdelete
10. At the window on your CapTel phone that says, “sync your contacts?”
touch
Customer Service: 888-269-7477
accept
(Accept)
.
73
Page 76
At the MyContacts website:
Entries from your online Contact List are added to any contacts you may
already have saved on your phone. If you would like to erase the existing
contacts on your phone and replace them with the new Contact List from
NOTE
your computer, click on “Yes, Erase” on the MyContacts website before you
start the sync process.
The website lets you know when the phone is ready to sync. Make sure
the ESN you want is selected, then click on
(Start Sync) to begin
the process.
74 CONTACTS Customer Service: 888-269-7477
Page 77
Your Contact List is saved from the computer onto your CapTel phone.
favorites
speed dials 3 0 –
Watch on your CapTel phone display as the sync completes.
sync is complete
sync summary added deleted changed
contacts 10 0 0
photos 5 0 0
favorites 1 0 –
speed dials 3 0 –
Back
Customer Service: 888-269-7477 CONTACTS 75
Page 78
11. Once your Contact List is synced with your CapTel phone, you have the
option to save your Contacts on your computer.
Saving a Contact List to your computer allows you to keep a back up and
edit your list at a later time. You do not have to save your list on your
computer – once the sync is nished, the Contact List is saved on your
CapTel phone.
If you choose to save your Contact List, make note of where the xml le is
TIPNOTE
saved on your computer for future reference.
Once the sync process is complete, your Contact List is saved on your CapTel
phone. It will not change until you make changes on the phone or sync
again with a di erent Contact List.
12. Exit the MyContacts website by clicking on
then selecting
76 CONTACTS Customer Service: 888-269-7477
(Exit MyContacts).
(Contact List),
Page 79
Other options available at MyContacts.CapTel.com
Under “Contact List”
Manage Favorites – Lets you add or delete contacts in your
Favorites list. You can drag & drop any name from your Contact
List on the left into your Favorites list.
Manage Speed Dials – Lets you add or delete contacts in your
Speed Dial.
Manage ESN(s) – Lets you add or delete the Electronic Serial
Number (ESN) of each CapTel phone.
Create a New Contact List – Lets you create a new Contact List.
You can have multiple Contact Lists (i.e., one for business
contacts, one for personal numbers, etc.).
Rename this Contact List – Lets you rename the current
Contact List.
Exit MyContacts – To leave the MyContacts website. If any
changes have been made, you can save the current Contact List
to your computer. If you do not save, all information will be lost
for security purposes. If the Contact List was already synced to
your CapTel 2400i, however, the information will already be
saved on your phone.
Under “File”
Load Contacts from Computer – Opens any Contact Lists that
you may have already saved on your computer, for you to edit or
add new entries to.
Save Contacts to Computer – Lets you save a backup copy of
the current Contact List to your computer. You can access the
saved copy again at a later time to edit or add new entries.
Under “Sync Contacts”
Load Contacts from Phone – Brings the contacts you already
have on your CapTel phone into the MyContacts website for you
to edit or add photos to.
Save Contacts to Phone – Saves the current Contact List on the
MyContacts website directly to your CapTel phone.
Customer Service: 888-269-7477 CONTACTS 77
Page 80
Adding a Contact to Speed Dial
cancel
save
Dial Number
Contacts
Favorites
Speaker
Speed Dials
Mary JohnsonJoe Smith
Veronica Corner Pharmacy
You can set up to four (4) Contacts to be added to Speed Dial. Speed Dial entries
appear every time you lift the CapTel handset, for quick one-touch dialing.
You can even add photos to your Speed Dial entries for easy dialing by picture.
To add a Contact to Speed Dial:
1. From the display screen, touch
(Contacts).
2. In the Contacts list on the left side of the display, nd and touch the
name of the person you want to add to Speed Dial. To see contacts
further down the list, touch and drag the scroll bar.
Touch
TIPTIP
(Next/Prev) to move up/down through entries.
3. On the right side of display, touch
If there are multiple phone numbers for this contact, the display asks which
4.
(Edit). Touch (Speed Dial).
phone number (mobile, home, or work) you want to make a speed dial. Touch
the number(s) you want, then touch
accept
(Accept). A little graphic appears
by the appropriate phone number to indicate it is added to Speed Dial.
5. Touch
6. When you are nished, press
(save).
(HOME button) to exit.
HOME
Now, when you pick up the handset, this contact will appear automatically
on the display screen. Simply touch the person’s name or image to dial.
You can add a photograph of your contact person to each Speed Dial entry.
See instructions on page 66.
78 CONTACTS Customer Service: 888-269-7477
Page 81
SECTION
7
Favorites
This section tells you how to set your most frequently
called Contacts as “favorites”, for quick dialing and
dialing by photo.
TOPICS
About Favorites
Adding a Contact to Favorites
Dialing Favorites
Removing a Contact from Favorites
Customer Service: 888-269-7477 FAVORITES 79
Page 82
About Favorites
Favorites
Sally Morgan
Fred Taylor
Movie Line
Mary Cell
Church
prevdelete
next
Mary Cell
Mobile
1-321-555-6712
call
Back
Favorites let you dial select numbers quickly and easily from the display
screen. You can select any entries in your contact list to be included in your
favorites list. You can save up to 10 favorites.
To add someone to your Favorites list, they must rst be entered into your
Contacts list. If you want to edit one of your Favorite’s information, you must
NOTE
edit their entry in your Contacts list. See Adding a New Contact on page 62.
80 FAVORITES Customer Service: 888-269-7477
Page 83
FAVORITES
Adding a Contact to Favorites
cancel
save
Favorites
Sally Morgan
Fred Taylor
Movie Line
Mary Cell
Church
prevdelete
next
Mary Cell
Mobile
1-321-555-6712
call
Back
To add a person from your Contact list to Favorites:
1. From the display screen, touch
(Contacts).
2. In the Contacts list on the left of the display, nd and touch the name of
the person you want to add to Favorites. To see contacts further down
the list, touch and drag the scroll bar or touch
(Next/Prev) to
move up/down through entries.
3. Touch
4. Touch
(edit).
(favorite).
5. If there are multiple phone numbers for this contact, the display asks
which phone number (mobile, home, or work) you want to make a
favorite. Touch the number(s) you want, then touch
accept
(Accept). A little
star appears by the appropriate phone number to indicate it is a favorite.
If your Favorites list is full (10 entries), you need to remove a Favorite rst to
make room in memory. See page 82 for instructions.
NOTE
6. Touch
7. When you are nished, press
Customer Service: 888-269-7477
(save).
(HOME button) to exit.
HOME
81
Page 84
Dialing Favorites
no
To dial a person in your Favorites list:
1. From the display screen, touch
2.
Under the Favorites list on the left of display, nd and touch the name of
(Favorites).
the person you wish to call.
3. On the right side of the display, touch (Call). CapTel dials the phone
number automatically.
4. Lift the handset to dial.
Removing a Contact from Favorites
You can remove a person from your Favorites list. Deleting a person from
Favorites does NOT delete them from your Contacts list.
To delete a person in your Favorites list:
1. From the display screen, touch
(Favorites).
2. On the left side of the display, nd and touch the name of the person
you wish to delete.
3. Touch
(Delete).
4. CapTel asks you to con rm that you want to remove this contact from
Favorites. Touch
5. When you are nished, press
yes
(yes)
to remove the Favorite or
(HOME button) to exit.
HOME
no (no)
to exit.
Removing a person from your Favorites list does NOT remove them from
your Contacts list.
NOTE
82 FAVORITES Customer Service: 888-269-7477
Page 85
SECTION
8
Settings
This section explains how to adjust settings on
your CapTel 2400i to t your preferences.
TOPICS
Setting the Display
Brightness
Screen Timeout
Night Mode
Network Settings
Saving Captions After
Hang up
Captions Button
Ring Flasher
Saving Conversation
Volume
Keypad Lights
Language
Setting the Ringer
Volume
Adjusting the Ringer
Pitch
Tone Control
Time & Date
About Your CapTel
Phone
Updating Your
Software
Advanced Settings
Directions for some settings are found in other chapters of this user manual.
NOTE
Customer Service: 888-269-7477 SETTINGS 83
Page 86
Setting the Display Brightness
You can adjust the brightness of the display screen for easy reading in
well-lit or dimly-lit areas. The display screen brightness changes as you
move the setting so you can see what it will look like.
Settings → Display → Brightness
Screen Timeout
As an energy-saving measure, your CapTel screen will start becoming more
dim and gradually go complete dark after 60 seconds of non-use. Touching
the display screen restores it to its original brightness. You can set how
much time you want the screen to wait before becoming dim.
Settings → Display → Screen Timeout
Night Mode
There may be times that you want your CapTel display to be at a darkened
setting, called Night Mode. This is helpful, for example, in a bedroom at
night when you don’t need the bright display screen. You can set how long
Night Mode stays on before the screen goes dark.
Settings → Display → Night Mode
Network Settings
If you use CapTel in a WiFi environment, the Network Settings shows you a
listing of all available WiFi networks within range, in order of the strongest
signal strength to the weakest. You can change between WiFi networks or
save common settings that you use most often.
Settings → Network
84 SETTINGS Customer Service: 888-269-7477
Page 87
Saving Captions After Hang Up
You can set CapTel to save conversation captions after the call is over for
later review, or to erase all captions each time the telephone is hung up.
The default setting is Save Captions On.
Settings → General Settings → Save Captions On
Captions Button
You can set the CAPTIONS button to automatically stay on or to
automatically stay o at the beginning of every call. The default setting is
Captions ON. If the CAPTIONS button is set to OFF, captions will not come
on automatically. You must press the CAPTIONS button manually in order
to turn captions on.
Settings → General Settings →
CAPTIONS
Captions Button on
Ring Flasher
CapTel includes a bright Ring Flasher that lights up to alert you every time
a call comes in or whenever you have answering machine messages
waiting. You can adjust the ash rate of the Ring Flasher for di erent
indicators. For example, the Ring Flasher can blink evenly to indicate an
answering machine message and can pulse to indicate an incoming call.
To adjust the Ring Flash patterns:
Settings → General Settings → Flasher Settings
Customer Service: 888-269-7477 SETTINGS 85
Page 88
Saving Conversation Volume
Your CapTel phone ampli es the voice of the caller up to 40dB. Every time
you hang up the phone, the volume returns to a mid-range setting. You
can set CapTel to remember the conversation volume setting so that it
always stays at your desired volume level. The default setting is Save
Volume O .
Settings → General Settings → Save Volume
Keypad Lights
The CapTel keypad lights up for easy dialing in dark environments. You can
set the keypad lights to go o when your CapTel is not in use. When set to
“o ” the keypad lights will go o after approximately 30 seconds of non-use.
The default setting is Keypad Lights On.
Settings → General Settings → Keypad Lights On
Language
You can set CapTel menus and captions to be in Spanish or English.
The default setting is English.
Settings → General Settings → English or Spanish
Setting the Ringer Volume
You can turn the Ringer Volume up to a setting you hear best.
The default setting is ve (5).
Settings → Sounds → Ringer Volume
86 SETTINGS Customer Service: 888-269-7477
Page 89
Adjusting the Ringer Pitch
You can adjust the frequency of the CapTel ringer to a High, Medium, or
Low range that you hear best. The default setting is Med.
Settings → Sounds → Ringer Pitch
Tone Control
You can adjust the frequency of the sound coming through the CapTel
handset to a frequency range that you hear best. Select from Low, Medium,
High, or Customizable Frequency Ranges. To customize the frequency
range, see page 29 for instructions.
Settings → Sounds → Tone
Time & Date
You can adjust the time and date displayed on your CapTel phone screen.
Touch the white area around the date/number that you want to change.
Settings →
Monday
Time and Date
5
1
Customer Service: 888-269-7477 SETTINGS 87
Page 90
About Your CapTel Phone
+
Provides details about how your CapTel phone is set up to help with
troubleshooting issues.
Settings → About
Updating Your Software
You can download the most current version of CapTel software to your
phone. Once the download is complete, your CapTel phone will re-boot as
part of the update process.
Settings → About →
Update
Update
Advanced Settings
Dialing Pre x
Some offi ce environments require you to dial a number in order to get an
outside line. For example, you may need to dial a 9 or another number
sequence before you can place a call. CapTel 2400i lets you add a dialing
pre x, then will dial it for you automatically for every call placed from your
Contact list, or when using the Speed Dial, Call History, or Answering
Machine history. If you dial the phone number directly, you will need to
enter the Dialing Pre x at the time you dial. The default setting is no
dialing pre x.
Settings → General Settings →Advanced Settings
1 2 3
4 5 6
7 80 9
→
Dialing Pre x.
88 SETTINGS Customer Service: 888-269-7477
Page 91
Dynamic or Static IP
Using a Dynamic IP address (DHCP) is recommended to avoid IP con icts.
Some networks do not allow DHCP. In those cases, a Static IP address may
be used. The default setting is Dynamic IP.
Settings → General Settings → Advanced Settings
→
Dynamic or Static IP
Review Captions on Hang Up
You can set your CapTel phone to automatically go to conversation review
mode after you hang up. This allows you to review the previous
conversation(s) immediately after every call without using the Menu
system. The default setting is o .
Settings → General Settings →Advanced Settings
→
Review Captions on Hang Up
Line in Use Detector
CapTel can help detect when another telephone in your home or offi ce is
o -hook (for example, if someone is talking on another line or another
telephone line in your home is not hung up). This can be helpful if multiple
people/devices share your telephone line. The default setting is o .
Settings → General Settings → Advanced Settings
→
Customer Service: 888-269-7477 SETTINGS 89
Line in Use Detector
Page 92
Voice Activity Detector
The built-in answering machine allows one minute for your callers to leave
a message. In some cases, your callers’ messages may be shorter than one
minute. You can set the answering machine to hang up the telephone line
once the incoming caller stops talking (stops leaving their message)
instead of waiting the full one minute. The default setting is o .
Settings → General Settings → Advanced Settings
→
Voice Activity Detector
Using an External Speaker
By default, your CapTel 2400i uses the built-in Speaker. You can use an
external speaker instead by setting the CapTel 2400i menu to “External
Speaker” and then connecting an external speaker to the audio jack on the
right side of the CapTel 2400i.
Settings → General Settings →Advanced Settings
→
Speakerphone.
If you set your CapTel 2400i to use an external speaker, the internal
Speakerphone will turn o . You will not be able to use the internal
NOTE
Speakerphone again until you re-set the CapTel menu to “Internal Speaker”.
90 SETTINGS Customer Service: 888-269-7477
Page 93
CAPTEL 2400i INDEX
Answering a call .......................................... 26
with captions ...........................................26
The CapTel has been tested and found to comply
with the specications for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates and uses
radio frequency energy and if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment o and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the CapTel
and the receiver.
• Connect the CapTel to an outlet on a circuit
dierent from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA.
A label is located on the underside of the CapTel
containing, among other information, an ACTA
Product-Labeling Number, US:D8KTE00BCAP2400.
If requested, this number must be provided to
the telephone company.
A plug and jack used to connect this equipment
to the premises wiring and telephone network
must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA.
A compliant telephone cord and modular plug
is provided with this product. It is designed to
be connected to a compatible modular jack
that is also compliant. See installation instructions
for details.
The REN is used to determine the quantity of
devices which may be connected to the telephone
line. Excessive RENs on the line may result in the
devices not ringing in response to an incoming
call. In most, but not all, areas the sum of RENs
should not exceed ve (5.0). To be certain of the
number of devices that may be connected to a
line, as determined by the total RENs, contact
the local telephone company. The REN for this
product is 0.0B.
Should you experience trouble with this telephone equipment, please contact:
CapTel Customer Service
450 Science Drive
Madison, WI 53711
Phone: 888-269-7477 V/TTY
Email: CapTel@CapTel.com
For repair or warranty information, please contact
CapTel Customer Service at 1-888-269-7477 (V/TTY).
If the equipment is causing harm to the telephone
network, the telephone company may request
that you disconnect the equipment until the
problem is resolved.
This equipment cannot be used on public coin
phone service provided by the telephone company.
Connection to party line service is subject to
state taris.
If the CapTel causes harm to the telephone
network, the telephone company will notify you
in advance that temporary discontinuance of
service may be required. But, if advance notice is
not practical, the telephone company will notify
you as soon as possible. Also, you will be advised
of your right to le a complaint with the FCC if
you believe it is necessary.
Occasionally, your telephone company may make
changes in its facilities, equipment, operation, or
procedures that could aect the operation of
your equipment. If so, you will be given advance
notice of the change to give you an opportunity
to maintain uninterrupted service.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of the CapTel does not disable it.
If you have questions about what will disable
alarm equipment, consult your telephone
company or a qualied installer.
The CapTel telephone does not have any userserviceable parts. Modication or changes to the
CapTel not expressly approved by Ultratec, Inc.
can void your authority to operate the
equipment.
94 FCC INFORMATION Customer Service: 888-269-7477
Page 97
Compliance Statement (Part 15.19)
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Warning (Part 15.21)
Changes or modication not expressly approved
by the party responsible for compliance could
void the user’s authority to operate the equipment.
FCC Interference Statement (Part 15.105b)
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates
uses and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment o and on, the user is encouraged to
try to correct the interference by one of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment to an outlet on a
circuit dierent from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
RF Exposure (OET Bulletin 65)
To comply with FCC/IC exposure requirements
for mobile transmitting devices, this transmitter
should only be used or installed at location
where there is at least 20 cm separation distance
between the antenna and all persons.
To comply with FCC/IC RF exposure limits for
general population/uncontrolled exposure, the
antenna(s) used for this transmitter must be
installed to provide a separation distance of at
least 20 cm from all persons and must not be
co-located or operating in conjunction with any
other antenna or transmitter.
Customer Service: 888-269-7477 FCC INFORMATION 95
Page 98
Getting Help
If you have any questions as you use your new CapTel 2400i, we’re here to
help. Use any of these ways to contact us:
Pick up the handset and press
speed dial directly to our helpful Customer Service team. If you are in an
offi ce setting, you may need to dial a number such as “9” rst to get an
outside line rst and then press
hours a day, 7 days a week. Customer Service is closed on major holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)