Ultratec CapTel 2400i Setup Manual

CapTel® 2400i

SETUP GUIDE

305-019451 2/13

CapTel is the latest innovation from

Ultratec, Inc.
450 Science Drive
Madison, WI 53711
[phone] V/TTY
[phone] (Spanish CapTel Customer Service)
Email: [e-mail] • Fax: [phone] • Web: www.CapTel.com

©2014 Ultratec, Inc. All rights reserved.
Ultratec and CapTel are registered trademarks of Ultratec, Inc.

Important Note

As you set up your new CapTel phone, be sure to follow the directions on
the display screen for registering your phone. Per a recent ruling by the
Federal Communications Commission (FCC), the Captions feature cannot
be activated until your phone is registered.

This requirement is part of the FCC’s eort to ensure the captioning service
is used as intended by people who truly need the service.

For more information about FCC requirements, please visit www.CapTel.com

Customer Service: 888-269-7477 ABOUT 1

About Your New

CapTel 2400i

Your new CapTel 2400i is like any other telephone in many ways: it
connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.

Your new CapTel 2400i is also dierent than a traditional telephone in
some important ways.

In order to show captions, your CapTel 2400i connects to the Internet
the same way you connect a computer to the Internet. The Internet
connection links to a free Captioning Service, where a specially-trained
operator transcribes everything your caller says into captions. The
captions are sent back over the Internet to your CapTel 2400i phone,
for you to read in the display.

Because the CapTel 2400i relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.

2 WHERE TO GET HELP Customer Service: 888-269-7477

Where to Get Help

Help is available 24 hours a day, 7 days a week (excluding major holidays).
Please contact:

Toll-Free Installation Help Line: 888-269-7477

Email: [e-mail] • Fax: [phone]

Online Help: www.captel.com/customer-service.php

If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 2400i.

Important Information when Calling for Help

The following information may help CapTel Customer Service troubleshoot
your problem. If possible, please have this information handy when you
call for help:

My Telephone Number

My CapTel 2400i Electronic Serial Number (ESN)

(located underneath your CapTel phone)

My Internet Service Provider

My Telephone Service Provider

If using WiFi: Name of your WiFi Network

WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)

Customer Service: 888-269-7477 WHAT IS IN THE BOX? 3

What is in the Box?

Your CapTel 2400i includes the following parts:

• CapTel 2400i Phone

• Telephone Cord

• Power Adapter –
to plug into a
wall outlet

Important! Use only the power

adapter that came in the box with
your CapTel 2400i

• Ethernet Cable –
to connect to
Internet service

(not necessary for
WiFi installations)

• CapTel Setup

Guide and CapTel
User Manual

What is in the Box? ......................................................................................3

Overview of CapTel 2400i ........................................................................4

Setting up Your CapTel 2400i .................................................................7

Requirements ............................................................................................... 7

Step 1: Select a location ............................................................................ 7

Step 2: Plug in power adapter ................................................................ 8

Step 3: Select language ............................................................................ 8

Step 4: Telephone line ............................................................................... 9

Step 5: Network connection .................................................................10

Step 6: Time and Date .............................................................................14

Step 7: Software .........................................................................................15

Step 8: Registration Terms and Conditions ...................................... 16

TABLE OF CONTENTS

4 OVERVIEW Customer Service: 888-269-7477

Overview of CapTel 2400i Phone

Please see the descriptions that correspond with the
matching numbers to help explain what each feature is.

1

3

5

4

2

1

Touch Screen Display

Shows captions, Caller ID, Answering Machine messages,

Contacts, and more. To select an item, touch it on the display.

Customer Service: 888-269-7477 OVERVIEW 5

2

Volume Button

Lets you adjust the volume to a comfortable level, up to a 40dB gain
from min/max. To increase the volume, press on the VOL button.
Press on the VOL button to decrease the volume. The indicator
lights next to the volume bar show the volume setting. The
volume returns to a mid-range setting every time you hang up
the handset.

The maximum volume setting on captioned calls is very loud.
People who do not need amplication should not use the phone
at the highest volume level.

3

CUST SERV Button

Press the CUST SERV button to automatically dial the CapTel help

line. Our helpful Customer Service team is happy to help you set up
and use your CapTel 2400i phone – we’re only a button push away.

Help is available 24 hours a day, 7 days a week (closed on major holidays).
Help materials are also available online at www.CapTel.com

4

HOME Button

Press the HOME button at any time to return to the main menu screen.
If you are ever “lost” in the menu system, press the HOME button
to return to the main screen.

5

CAPTIONS Button

Turn the CAPTIONS button on (blue light around button is ON)

at any time during your call to see word-for-word captions of
everything your caller says. The CAPTIONS button will go o
when you hang up the handset.

You must press the CAPTIONS button for each and every call you want to see
captions on.

CAPTIONS

HOME

NOTE WARNINGNOTE

VOL

6 OVERVIEW Customer Service: 888-269-7477

Back view of CapTel 2400i

1

Line 1 – Telephone Jack

Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can
be for most types of telephone service, including: analog, VOIP, FIOS,
digital cable service, or DSL with lter. CapTel does NOT work with a PBX
system unless an analog port is available.

2

Ethernet Jack

Plug the Ethernet cable (provided) here to connect to your Internet service.
If you connect to the Internet using a WiFi network, you do not need to
plug in the Ethernet cable.

3

LNK/ACT – Status Light

Lets you know if your Ethernet cable is connected to the Internet and
whether activity is on the line. NOTE: the LNK/ACT indicator does not light
up when you use WiFi to connect to the Internet.

4

Power Jack

Plug the AC power adapter here. Use only the AC power adapter that came
with your CapTel phone. Any other adapter may damage the phone.

1

3

4

2