Ultratec 4425 User Manual
USING YOUR
SUPERPRINT 4425
™
305–002705
Acknowledgement
In 1963, Dr. Robert H. Weitbrecht, an
American physicist who was deaf, developed an
acoustic coupler that could send and receive
teletypewriter signals over the telephone lines.
His invention, the Weitbrecht Modem, enabled
people who are deaf to use the telephone for
the first time.
While modern technology now makes it
possible to build advanced microcomputer
devices like your new Ultratec text telephone,
the Weitbrecht modem remains the major
technological breakthrough that began
telecommunications for the deaf. Ultratec wishes to acknowledge the importance
of Dr. Weitbrecht’s contribution to the welfare of people who are deaf the
world over.
Dr. Robert H. Weitbrecht,
1920-1983, inventor of the
first text telephone modem.
Ultratec, Inc.
450 Science Drive
Madison, WI 53711
(608) 238-5400 (Voice/TTY)
Fax: (608) 238-3008
Email: service@ultratec.com
www.ultratec.com
Sixth edition
February 2002
First printing
© 1995-2002 Ultratec, Inc.
and Turbo Code are registered trademarks of Ultratec, Inc.
Superprint 4425, TTY Announcer and Auto ID are trademarks of Ultratec, Inc.
CONTENTS
Important safety instructions p. 4
Introduction p. 6
Ctrl
™
™
TCtrl
9Ctrl
3Ctrl
HCtrl
1Ctrl
2Ctrl
BShiftCtrl
ICtrl
Shift
4Ctrl
SpacebarCtrl
+ 33
WShiftCtrl
VCtrl
Ctrl
9
ReturnShiftCtrl
17
27
Overview of the Superprint 4425
Chap. 1 Set-up p. 9
Plugging in power and a telephone line 10
About the control key 12
About the clock + 12
Setting the clock + 13
Superprint 4425 function keys 14
About Auto ID
™
About the printer + 18
About the built-in help feature + 19
Chap. 2 Calling p. 21
Making a call in direct connect + 22
Dialing tips 23
Using the hangup key + 24
Answering a call in direct connect 25
Acoustic calling and answering 26
About Turbo Code
®
Turning off Turbo Code + + 27
Using Turbo Code interrupt + 27
Reading conversation memory + 29
Chap. 3 Advanced calling p. 31
Using the greeting memo + 32
Using the TTY Announcer
Wait for response + + 34
Using the relay voice announcer + 34
Saving a relay voice announcer number + 35
Auto busy redial + + 36
7
CONTENTS • 1
Change to other TTY + + 36
ShiftCtrl
Three-way calling + + 37
1
Transferring a call + 37
Ctrl
C
FShiftCtrl
Chap. 4 Auto-answer p. 39
How auto-answer works 40
+
Turning on auto-answer + 41
Turning off auto-answer 41
Interrupting auto-answer 41
Reading auto-answer messages 42
Changing the contents of the pre-programmed auto-answer memo + 43
Changing to a different auto-answer memo + 44
Ctrl
Esc
Esc
Esc
=
6Ctrl
+
Ctrl
=
Auto-answer options 44
Remote message retrieval 46
Chap. 5 Memos p. 49
Saving a memo + 50
Sending a memo + 51
6Ctrl
5Ctrl
Editing or clearing a memo 52
Printing memos + 53
Saving a conversation as a memo + 54
6Ctrl
7Ctrl
Chap. 6 Directory p. 55
Saving a telephone number + 56
BackspaceCtrl
Editing or clearing a telephone number 58
Printing directory numbers + 59
BackspaceCtrl
Chap. 7 Options p. 61
Setting the print case + 62
Setting the print size + 62
Setting the display mode + 62
Setting pulse dialing + 63
Setting the number of auto-answer rings + 63
Setting the out-going auto-answer memo + 64
Changing the auto-answer password + 64
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
2 • CONTENTS
Changing the greeting memo + 65
Turning off printing of the date and time + 65
Setting the date and time + 66
Saving a relay voice announcer number + 66
Turning off Turbo Code + 67
Turning off Auto ID + 67
9Ctrl
Turning off interrupt + 68
Changing ASCIIseek time + 68
Turning off the auto-answer relay voice announcer + 68
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
9Ctrl
Chap. 8 Care & repair p. 71
Replacing the printer paper 72
About the batteries 73
Replacing the batteries 74
Troubleshooting 75
Repair 78
Chap. 9 Codes p. 79
Setting the Baudot code baud rate + 80
Optional ASCIIcode + 80
0Ctrl
0Ctrl
Sticky keys p. 84
Specifications p. 85
Other TTYs available from Ultratec p. 88
Index p. 90
Conversation Etiquette Back cover
CONTENTS • 3
Important safety instructions
When using your Superprint 4425, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons.
1. Read and understand all instructions.
2. Follow all warnings and instructions on the Superprint 4425.
3. Unplug the Superprint 4425 from the wall outlet before
cleaning. Do not use liquid or aerosol cleaners. Use a damp
cloth for cleaning.
4. Do not use the Superprint 4425 near water, for example, near
a bath tub, wash bowl, kitchen sink, laundry tub, in a wet
basement, or near a swimming pool.
5. Do not place the Superprint 4425 on an unstable cart, stand,
or table. The Superprint 4425 may fall, causing serious damage
to the Superprint 4425.
6. The Superprint 4425 should be operated only from the type of
power source indicated on the marking label. If you are not
sure of the type of power supply to your home, consult your
dealer or local power company.
7. Do not allow anything to rest on the power cord. Do not
locate the Superprint 4425 where people can walk on the
cord.
8. Do not overload wall outlets and extension cords. This overloading can result in a fire or electric shock.
9. To reduce the risk of electric shock, do not disassemble the
Superprint 4425, but take it to a qualified service person when
service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks.
Incorrect re-assembly can cause electric shock when the
Superprint 4425 is subsequently used.
10.Avoid using a telephone (other than a cordless type) during an
electrical storm. There is a remote risk of electric shock from
lightning.
4 • SAFETY INSTRUCTIONS
11.Unplug the Superprint 4425 from the wall outlet and refer
servicing to qualified service personnel under the following
conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the Superprint 4425.
c. If the Superprint 4425 has been exposed to rain or water.
d. If the Superprint 4425 does not operate normally by
following the operating instructions. Adjust only those
controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician
to restore the Superprint 4425 to normal operation.
e. If the Superprint 4425 has been dropped and/or damaged.
f. If the Superprint 4425 exhibits a distinct change in
performance.
12.Do not use the Superprint 4425 to report a gas leak in the
vicinity of the leak.
13.Ultratec recommends plugging your Superprint 4425 into a
surge-protected outlet. This will protect the TTY from damage
caused by electrical surges due to lightening or other causes.
Battery safety
Caution: To reduce the risk of fire or injury to persons, read and
follow these instructions:
1. Use only the type and size battery specified in the battery
instructions for your unit.
2. Do not dispose of the batteries in a fire. Cells may explode.
Check local codes for possible special disposal instructions.
3. Do not open or mutilate the batteries. Released electrolyte is
corrosive and may cause damage to the eyes or skin. It may be
toxic if swallowed.
4. Exercise care in handling batteries in order not to short them
with conducting materials such as rings, bracelets, and keys.
The battery or conductor may overheat and cause burns.
Save these instructions
SAFETY INSTRUCTIONS • 5
INTRODUCTION
Welcome to the Superprint 4425™TTY from Ultratec. Your new
TTY has the following special features:
A ring flasher that tells you when someone is calling.
Turbo Code®communication protocol. This feature transmits
signals to other Turbo Code TTYs as fast as you type. Turbo Code
also lets you interrupt the other person’s typing.
Auto ID™alerting system. Auto ID automatically alerts the
answering party that you are calling by TTY.
A relay voice announcer that sends a voice message saying, “Please
use text telephone or dial relay,” followed by the number of your
relay service.
Other features that make calling quick and easy are:
• Auto-answer answers calls while you are gone and plays back
messages when you return or when you call from another TTY.
• Call progress displays ringing or busy status of the telephone
line.
• Keyboard dialing from the keyboard or memory, and redialing
of the last number called.
• Call transfer, conference calling, and credit card calling.
• 32k memory—enough to save hundreds of memos and
telephone numbers.
• Normal, bold, or wide print sizes.
• Automatic printing of the date and the time on conversations.
• An extra telephone jack for a signaler or telephone.
• Sticky keys, a feature that allows typing with only one finger if
necessary.
Please note that in this manual TTY, TDD, and text telephone all
refer to the same device.
6 • INTRODUCTION
Overview of the Superprint 4425
™
INTRODUCTION • 7
8 • INTRODUCTION
C H A P T E R
1
All you need to do to set up the Superprint 4425 is plug it in! You
have to plug in the AC adapter for 24 hours to charge the
batteries. The ring flasher will not work properly until the
batteries are fully charged. After that, leave the AC adapter
plugged in all the time unless you need to use the batteries during
a power outage or while traveling.
The best way to use the Superprint 4425 is to plug in a telephone
line. This is called direct connect. But if you cannot plug in a
telephone line, you can also make and answer calls by putting a
telephone handset in the Superprint 4425 acoustic cups.
Plugging in power and a telephone line p. 10
About the control key p. 12
About the clock + p. 12
Setting the clock + p. 13
Superprint 4425 function keys p. 14
About Auto ID
About the printer + p. 18
About the built-in help feature + p. 19
SET-UP
Ctrl
TCtrl
9Ctrl
™
3Ctrl
HCtrl
p. 17
SET-UP • 9
Plugging in power and a telephone line
Be sure to pull the plastic tab out of the battery compartment on
the bottom of the Superprint 4425 before you plug in the AC
adapter.
Caution! Do not plug the Superprint 4425 into any line other than
a standard telephone line. If you do, you may damage your
telephone system or the Superprint 4425, and you will void your
warranty.
The picture above shows how to set up for direct connect use.
Direct connect means that the telephone line is plugged directly
into the Superprint 4425. You do not need a telephone. When you
use direct connect, you can dial directly from the keyboard and
use auto-answer.
10 • SET-UP
You can also connect by putting a telephone handset in the
acoustic cups if for some reason you cannot plug a telephone line
into the Superprint 4425. See Acoustic calling and answering on
page 26 for more information.
Charging the batteries
The AC adapter supplies electricity to the Superprint 4425 and
charges the batteries. Leaving the AC adapter plugged in will not
harm the Superprint 4425 or the batteries.
Leave the AC adapter plugged in for 24 hours to charge the
batteries when you set up your Superprint 4425. You can use the
Superprint 4425 at the same time. Fully-charged batteries will
provide 45 to 60 minutes of normal use. For more information on
using battery power, see About the batteries on page 73.
What kind of telephone line?
When the telephone line is directly connected to the Superprint
4425, you need a standard (analog) telephone line with either
pulse or tone dialing. If you plan to use the Superprint 4425 in an
office, the line may need modification because many offices have
digital telephone systems. Contact your telephone installer to
insure your line supports a standard single-line telephone. This is
the same kind of line you need for many fax machines or
computer modems.
Setting pulse or tone dialing
Your Superprint 4425 comes set for tone dialing, which is used by
most telephone lines. If your line uses pulse dialing, make sure the
Superprint 4425 is set to use pulse dialing. For more information,
see Setting pulse dialing on page 63.
Connecting a signaler or telephone
The Superprint 4425 has an extra jack for a telephone or a
signaler. You can use either jack for the telephone line.
SET-UP • 11
About the control key
Ctrl
The control key gives instructions to the Superprint 4425
when you hold it down and press a function key. Most of the
function keys are on the top row of the Superprint 4425. See
Superprint 4425 function keys on pages 14-16 for a complete list.
You must hold down the key and then press the other key.
For example, to dial a telephone number you must hold down the
Ctrl
key while you press the key.
Ctrl
Ctrl
1
When you use a function, you can use the escape key to quit
whatever you are doing and save changes.
About the clock +
The clock feature displays and prints the date and time at the
beginning of each conversation, at the beginning of each autoanswer message, and whenever you press the time key + .
You must set the clock after you plug in the Superprint 4425 to
display and print the correct date and time.
12 • SET-UP
Esc
TCtrl
TCtrl
Setting the clock +
1. Press the options
key (hold down the
Ctrl
key and press
9
the key).
9Ctrl
2. Press the key
Return
until you see the
change clock option
on the display, then
press the key to
Y
change the display
to YES.
3. Press the key.
Return
The display shows
the date and time
with the month
flashing.
4. Press the or
Backspace
the key to
Spacebar
set the month, then
press the key
Return
to move to the next
setting.
Press the key
Esc
when you finish.
SET-UP • 13
Superprint 4425 function keys
This diagram shows the most important Superprint 4425
functions. Functions tell the Superprint 4425 to do something or
change a setting. For example, the auto-answer function turns on
auto-answer. Or, use the options function to change the print size.
2Ctrl
+
dials a
telephone
number
(page 22).
+
hangs up the
telephone
line
(page 24).
1Ctrl
turns the
printer on
and off
(page 18).
3Ctrl
+
sends the
greeting
memo
(page 32).
4Ctrl
+
+
sends a
memo
(page 51).
5Ctrl
saves or
edits a
memo
(page 50).
6Ctrl
+
Hold down
this key
before
pressing a
function
key.
14 • SET-UP
VCtrl
+
turns on the
relay voice
announcer
(page 34).
All functions begin by pressing and holding the key. The
Ctrl
chart on the next page lists all of the Superprint 4425 functions.
Use the page numbers to find more information about each
function.
8Ctrl
+
clears all or
part of
memory
(page 30).
+
tells how to
use
functions
(page 19).
HCtrl
+
changes
settings
(page 61).
9Ctrl
changes
codes
(page 79).
0Ctrl
+
SpaceCtrl
+
turns on
the TTY
Announcer
(page 33).
+
Ctrl
+
=
turns on
auto-answer
(page 41).
BckspCtrl
+
saves
telephone
numbers
(page 56).
SET-UP • 15
Complete list of function keys
D i a l + Dials a telephone number p. 22
H a n g u p + Hangs up the telephone line p. 24
P r i n t + Turns the printer on and off p. 18
G r e e t i n g + Sends the greeting memo p. 32
Send memo + Sends a memo p. 51
M e m o + Saves, edits, or clears a memo p. 50
Save + Saves a conversation as a memo. p. 54
1Ctrl
2Ctrl
3Ctrl
4Ctrl
5Ctrl
6Ctrl
7Ctrl
c o n v e r s a t i o n
Ctrl
8Ctrl
9Ctrl
0Ctrl
+
=
BackspaceCtrl
HCtrl
VCtrl
SpacebarCtrl
ICtrl
TCtrl
ReturnShiftCtrl
C l e a r + Clears all or part of memory p. 30
O p t i o n s + Changes settings p. 61
C o d e + Changes codes p. 79
A u t o - a n s w e r + Turns on auto-answer p. 41
D i r e c t o r y + Saves telephone numbers p. 56
H e l p + Explains how to use functions p. 19
Relay voice + Turns on the relay voice announcer p. 34
A n n o u n c e r + Turns on the TTY Announcer p. 33
I n t e r r u p t + Interrupts the other person’s typing p. 27
Ti m e + Displays/prints the date and time p. 12
Auto busy + + Redials a busy number up p. 36
r e d i a l to 15 times
Wait for + + Flashes ring flasher when p. 34
WShiftCtrl
r e s p o n s e on-hold ends
Three-way + + Uses three-way calling telephone p. 37
FShiftCtrl
c a l l i n g s e r v i c e
Change to + + Changes from Turbo Code to p. 27
BShiftCtrl
B a u d o t Baudot code
R e m a i n + Shows space in memo or directory p. 51
RCtrl
m e m o r y
S e n s i t i v i t y + Improves reception (Baudot only) p. 75
Change to + + Puts call on hold to change to p. 36
SCtrl
CShiftCtrl
other TTY other TTY
16 • SET-UP
About Auto ID
The Auto ID™feature alerts a hearing person that you are calling
from a TTY. It alerts the person by sending several audible tones
over the telephone line every few seconds. Auto ID helps
emergency services such as 911 detect that you are calling by
TTY.
Auto ID comes on when you turn on your Superprint 4425 and
continues until you start a conversation. If you are on-line, you
will see SENDING AUTO ID on the display every time the
Superprint 4425 sends out tones.
Auto ID will also begin sending tones whenever no one types for
a few minutes during a conversation. It continues until someone
starts typing.
™
Turning off Auto ID +
You can turn off Auto ID by following these steps:
1. Press the options key ( + ). You will see PRINT
(UP/LOW) CASE on the display.
2. Press the key until you see AUTO ID (ON) on the
display.
3. Press the to change the setting to OFF.
4. Press the key to save the new setting and leave options.
Note: When you turn off Auto ID, it stays off and will not send
tones until you turn it on again. This means that an emergency
service center such as 911 cannot use Auto ID tones to detect
your TTY call.
Return
Spacebar
Esc
9Ctrl
9Ctrl
SET-UP • 17
About the printer
The printer is on when you turn on your Superprint 4425 for the
first time. Press the print key ( + ) to turn off the printer.
The display says PRINTER OFF. Press the print key again to turn
the printer back on. You can turn the printer on or off at any
time, including during a call.
The printer starts a new line after 24 characters are typed. If a
word is too long to fit at the end of a line, the printer divides it
with a dash. You can also start a new line yourself by pressing the
Return
key. Often the last line will not be printed at the end of a
conversation unless you press the key before you turn off
the machine.
+
Return
3Ctrl
3Ctrl
Setting the print case +
The Superprint 4425 prints everything you type in lowercase
(small) letters and everything the other person types in uppercase
(CAPITAL) letters. You can change this setting so that everything
is printed in uppercase letters by following these steps:
1. Press the options key ( + ). The display says PRINT
(UP/LOW) CASE.
2. Press the to change the setting to UPPER.
3. Press the key to save the setting and leave the options.
This option stays changed until you change it again or you reset
the Superprint 4425.
S p a c e b a r
Esc
9Ctrl
Setting the print size +
Your Superprint 4425 is set to print 24 characters on each line
(normal). You can change this setting and print 19 characters
(bold) or 14 characters (wide) per line. Follow these steps to
change the print size:
1. Press the options key ( + ). You will see PRINT
(UP/LOW) CASE on the display.
9Ctrl
9Ctrl
9Ctrl
18 • SET-UP
2. Press the key until you see PRINT SIZE (NORMAL) on
Return
the display.
3. Press the to change the setting to BOLD or WIDE.
4. Press the key to leave the options.
Spacebar
Esc
The print size stays set until you change it again or reset the
Superprint 4425.
Turning off printing of the date and time
9Ctrl
+
You can stop the Superprint 4425 from printing the date and time
on conversations and messages by following these steps:
1. Press the options key ( + ). You will see PRINT
9Ctrl
(UP/LOW) CASE on the display.
2. Press the key until you see PRINT DATE/TIME
Return
(ON) on the display.
3. Press the to change the setting to OFF.
4. Press the key to save the new setting and leave options.
Spacebar
Esc
About the built-in help feat u re +
HCtrl
Hold down the key and press the key for short
HCtrl
descriptions of how to use different functions.
P ress + to display a list of help messages. After the list is
finished, hold down the key and press the function key yo u
want help with. For example, press + to find out how to
HCtrl
Ctrl
Ctrl
+
=
t u rn on auto-answe r.
P ress the key when you finish reading the help message .
Esc
SET-UP • 19
20 • CALLING
C H A P T E R
2
This chapter covers the basics of making and receiving TTY calls
and how to review a conversation after you finish a call. It also
explains Turbo Code and how Turbo Code allows you to interrupt
the other person while he or she is typing.
Making a call in direct connect + p. 22
Dialing tips p. 23
Using the hangup key + p. 24
Answering a call in direct connect p. 25
Acoustic calling and answering p. 26
About Turbo Code
Turning off Turbo Code + + p. 27
Using Turbo Code interrupt + p. 27
Reading conversation memory + p. 29
CALLING
2Ctrl
®
1Ctrl
p. 27
BShiftCtrl
ICtrl
Ctrl
CALLING • 21
Making a call in direct connect +
1. Turn on the
Superprint 4425.
2. Press the dial key
(hold down the
key and press the
key).
3. Type the telephone
number you are
calling. Use the
Backspace
correct mistakes.
Press the key
to dial the number.
key to
Return
Ctrl
1
Ctrl
1
4. When you see an
answer on the
display, type a
greeting.
Turn off the
Superprint 4425
when you finish.
22 • CALLING
Signal light and display
The signal light (and display in direct connect) show what is
happening on the telephone line in the following ways:
Signal light Display Telephone line
Steadily on Dial tone
Flashing slowly RINGING Telephone ringing
Flashing quickly BUSY Telephone busy
Flickering Person picking up
Dialing tips
You may need to type a 9 or other number to reach an outside
line if you are using the Superprint 4425 in an office. The exact
method of dialing will depend on your local telephone system.
Dialing a TTY call should be the same as dialing a voice call.
Use a comma to put in a one-second pause. For example: 9,222
5555.
For long distance, include a 1 and the area code.
telephone or speaking
Use an ! for a hook flash. A hook flash is used in a voice mail
system or to transfer a call.
You cannot use * and # with pulse dialing.
Redialing the same number +
Follow these steps to redial the last number you dialed:
1. Press the dial key (hold down the key and press the
key).
You will see TYPE NAME, NUM, OR CR on the display.
2. Press the key.
Return
Ctrl
Ctrl
1
CALLING • 23
1
Dialing from the directory +
You can dial from the directory if you have numbers saved. Follow
these steps to dial from the directory:
Ctrl
1
1. Press the dial key (hold down the key and press the
key).
You will see TYPE NAME, NUM, OR CR on the display.
2. Type a name or press the to review the list of
directory names.
3. Press the key when you find the name you want.
Return
Spacebar
Using a telephone to dial
If you have a telephone connected to the telephone line along
with your Superprint 4425, you can use the telephone to dial by
following these steps:
1. Dial the number on the telephone.
2. Turn on the Superprint 4425.
3. Press any key on the Superprint 4425 to go on-line.
4. Hang up the telephone.
Using the hangup key +
1Ctrl
2Ctrl
Follow these steps to hang up and make another call without
turning off the Superprint 4425:
1. Press the hangup key (hold down the key and press the
2. Press the key to hang up. Press the the key if you decide
not to hang up.
24 • CALLING
Ctrl
2
key). You will see HANG UP PHONE Y/N on the display.
NY
Answering a call in direct connect
1. The ring flasher
flashes when the
telephone rings.
2. Turn on the
Superprint 4425.
You will see RING
on the display.
3. Type a greeting and
wait for an answer.
4. Turn off the
Superprint 4425
when you finish.
CALLING • 25
Acoustic calling and answering
1. Put the telephone
handset in the acoustic
cups on the Superprint
4425. Make sure the
telephone cord is on
the left side.
2. Turn on the Superprint
4425. If you are
answering a call, type a
greeting. If you are
making a call, go on to
Step 3.
3. Dial the number on the
telephone.
4. When you see an
answer on the display,
type a greeting.
Hang up the telephone
and turn off the
Superprint 4425 when
you finish.
26 • CALLING
About Turbo Code
Turbo Code is an improved version of Baudot code. It sends
signals to other Turbo Code TTYs as fast as you type and allows
you to interrupt the other person at any time during a
conversation. The Superprint 4425 takes care of connecting in
Turbo Code or Baudot code, depending on which code the other
TTY is using. It only uses Turbo Code when you connect with
another Turbo Code TTY.
You know you are connected in Turbo Code if a dot appears in
the lower left corner of the display.
This is how the Turbo Code dot looks on the display.
®
Turning off Turbo Code + +
You can switch to Baudot code at any time by pressing
+ + . The Superprint 4425 will return to using either
Turbo Code or Baudot code when you turn the unit off.
Using Turbo Code interrupt +
You can interrupt the other person when he or she is typing by
following these steps:
1. Be sure you see the Turbo Code dot in the lower left corner of
your display.
2 . P ress the interrupt key ( + ) while the other person is
typing. You will see INTERRUPT REQUESTED on the display.
3. The other person will see “Interrupt” on their display. He or
she can choose to stop typing and let you go ahead or ignore
your interruption and continue.
BShiftCtrl
Ctrl
ICtrl
CALLING • 27
BShiftCtrl
I
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