Ultra electronic M9007-225E, M9007-224E, M9006-644E, M9006-654E User Manual

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AVALON and AVALON DUO Printer USER MANUAL

This guide is to assist you with the set-up and use of your Magicard Avalon ID card printer. The printer models covered by this document include:Avalon Std Printer - M9006-644E

Avalon Mag Printer - M9006-654E Avalon Duo Std Printer - M9007-224E Avalon Duo Mag Printer - M9007-225E

standard standard option Avalon Duo Avalon 105 & only Avalon Duo 105 only

Issue 2.00 09.02.2007

AVALON and AVALON DUO Printer USER MANUAL

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Index

Before Use ........................................................................................................................................................................................... 3

Safety Instructions.....................................................................................................................................................................3

About this guide......................................................................................................................................................................... 3

1. Installing the Printer....................................................................................................................................................................... 4

2. Installing the UltraDriver ................................................................................................................................................................ 6

3. Choosing the right Dye-Film Ribbon.............................................................................................................................................7

4. Loading the Dye-Film Ribbon........................................................................................................................................................7

5. Choosing the right Cards............................................................................................................................................................... 8

6. Loading the Cards .......................................................................................................................................................................... 9

7. Cleaning your Printer ...................................................................................................................................................................10

Cleaning is Important............................................................................................................................................................... 10

Cleaning is Easy and Inexpensive........................................................................................................................................... 10

The Magicard Cleaning System............................................................................................................................................... 10

Cleaning Supplies.................................................................................................................................................................... 11

Every 250 Prints or Sooner .....................................................................................................................................................11

Cleaning the Printhead............................................................................................................................................................ 12

8. Printer Driver settings.................................................................................................................................................................. 13

The Printer Tab........................................................................................................................................................................ 13

The Output Settings Tab .........................................................................................................................................................15

The Advanced Tab: ................................................................................................................................................................. 19

The Save & Restore Tab:........................................................................................................................................................ 21

9. Uninstalling the UltraDriver .........................................................................................................................................................22

10. Magicard Support Utility ............................................................................................................................................................ 23

11. Troubleshooting..........................................................................................................................................................................25

12. Warranty...................................................................................................................................................................................... 27

Limited Warranty Information...................................................................................................................................................27

13. Technical Support, Service, and Warranty Enquiries.............................................................................................................. 28

14. Contact Us (Sales):.....................................................................................................................................................................29

15. EMC.............................................................................................................................................................................................. 31

Federal Communications Commission (FCC) Statement........................................................................................................ 31

Canadian Department of Communications Statement............................................................................................................. 31

EU Declaration of Conformity.................................................................................................................................................. 31

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AVALON and AVALON DUO Printer USER MANUAL

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Before Use

Safety Instructions

Please read all of these instructions before using your printer. Observe the markings on the rear panel of the printer.

• To prevent electric shock do not remove covers.

• Do not attempt to service the printer yourself.

• There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest Ultra Electronics

Service Center.

• Use only a power source within the limits marked on the rear panel label.

• Take care not to spill any liquid on the printer.

• Ensure that the power supply cord is not longer than 6 feet (2 metres) and includes a properly grounded connectio n.

• If using this printer in Germany:

To provide adequate short-circuit protection and over-current protection for this printer, the building installatio n must be protected by a 16 Amp circuit breaker. Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäu deinstallation mit einem 16AÜberstromschalter abgesichert ist.

Warnings, Cautions and Notes

Throughout this guide and in text on the CD, the following conventions are used to identify important information.

WARNING - Warning messages indicate where personal injury could result from not following the correct procedures. CAUTION - Caution messages indicate where damage to equipment could result from not following the correct

NOTE - Notes convey important information that is identified within the text.

When Handling the Printer

Avoid touching the thermal printing edge of the thermal printhead. Grease and contamination will shorten its life. Before transporting the printer, remove the dye film and card hoppers. Pack the printer in its original packaging. If you have a problem with the installation or operation of your Magicard printer, please first recheck to ensure that yo u have

followed the instructions given in this guide and on the CD ROM. We also recommend that you visit our website www.ultramagicard.com where additional FAQs and technical support

information is available, and a ‘contact us’ email form to report any problems.

About this guide

The information contained in this guide is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection

with the furnishing, performance or use of this material.

procedures.

This document contains proprietary information belonging to Ultra Electronics Limited and may not wholly or partially be copied, stored in a data retrieval system, disclosed to third parties or used for any purpose other than that for which is was supplied, without the express written authority of Ultra Electronics Limited. All rights are reserved.

Magicard® is registered as a trademark with the United States Patent and Trademark Office, Reg. No. 2,197,276. The HoloKote™ feature of Magicard® printers is protected by US PATENT No: 5,990,918 and by European PATENT

Page 3 of 31

AVALON and AVALON DUO Printer USER MANUAL

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1. Installing the Printer (copy of the QuickStart Guide)

1. Unpacking

Avalon Printer Hopper and Stacker Power Cable USB Cable Driver CD

2. Consumables

Cleaning Cards & Roller Dye Film and Cards

Note: To complete installation and begin using your printer you will require a roll of Magicard dye-film and cards (not included).

5. Attach the Card Feed Hopper

1. Open a clean pack of cards and make sure they are not sticking together. Load the cards into the feed hopper. Avoid touching the card surfaces because finger marks can effect image quality.

Note: When using magstripe cards, ensure the stripe is on the right and underneath when viewed from the front.

2. Tilt the loaded hopper back as shown, and lower gently into the receptacle at the rear of the printer. You will be able to lower the hopper about an inch (25mm).

3. At this point, tilt the hopper forward to the vertical position and lower all the way down until the hopper is completely within the body of the

7. Install the dye film

1. Open a new roll of dye film.

2. Place the loaded spool into the rear clips and press it into place. The orientation is correct when the bar code on the end of the spool to the left hand side when viewed from the front. Rotate to make sure that the slot engages with the lug.

3. Place the empty take up spool into the front clips, and adjust the film tension so that the film is lying flat and straight between the two spools.

4. Press the top cover down until it clicks into the closed position. The printer will automatically recognize the type of film that has been loaded.

3. Printer location requirements

• Sufficient space for:

- opening the top cover

- cable access at the rear.

- allowance for air circulation.

• An adequately ventilated dust free room.

• Access to a properly ground ed power supply.

• Ambient temperature +10 t o 30 degrees C.

• Relative humidity 20 - 70%.

• Protection from direct sunlight and chemicals.

• Protection from abrupt temperature changes.

6. Prepare the cleaning cassette

Press down on the top cover, operate the top cover release catch and open the cover. First remove the white tape holding the black plastic cleaning ca ss ette. Grip the handle between finger and thumb, then push and release the cleaning cassette. Remove the

8. Plug in the printer

Make sure that the printer is turned Off, i.e. the On/Off button is slightly protruding from the front panel.

Plug the power supply lead provided into the socket on the rear panel of your printer, and the other end into a properly grounded electrical outlet.

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4. Attach the card output

stacker

Insert the card collection stacker into the aperture in the front panel and hook into place. The stacker can hold up to 50, 30mil thick cards, after which it should be emptied. The printer can be operated without the stacker if you wish.

orange tape and protective layer from the disposable cleaning cassette roller.

Note: This is a good time to familiarise yourself with the way that this automatic cleaning system is designed to operate.

Finally replace the cleani ng cassette by inserting the roller shaft into the U sh aped guides and clicking into place.

AVALON and AVALON DUO Printer USER MANUAL

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9. Print a test card

1. Switch the printer on. You will hear some motor activity and see the indicators flash.

2. When ready, the red Error indicator should be off and the green indicator on.

3. Press and release the small test push button on the rear panel once.

4. After several seconds, the printer will print a test pattern on a card, and feed it to the card output stacker. This indicates that all is well with the printer, i.e. cards loaded, dye film loaded, power is on and lid is closed.

10. Turn to Page 6 for full instructions on how to

Install the Printer Driver

On completion of installation, you will be able to print cards.

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AVALON and AVALON DUO Printer USER MANUAL

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2. Installing the UltraDriver

1. Important - Make sure the printer is switched off.

2. Load the driver CD ROM into the PC you have connected to the printer.

If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key.

The driver CD ‘Splash Screen’ will appear. Select your printer model – Avalon or Avalo n Du o .

3. Select the “Install Software” option

4. Then select the “Install Driver” option

The driver installation will begin and the driver installation window will open

5. Click ‘Next >’ on the ‘Available Platforms’ screen.

6. Click ‘Next >’ to start copying the driver files. Then wait while the USB driver

files are installed and registered.

8. At the “Installation Successful” window – click ‘Finish’.

9. Make sure the printer is connected via the USB cable to your

PC. Then switch ON the printer. There will be a short delay while the printer initializes. Then Windows will detect the printer via the USB connection and will complete the installation.

• It is recommended that you test the new driver installation by printing a Windows Test Page from the ‘General’ tab of the Printer Driver Properties – the Windows Logo should be printed in the centre of the card.

(To configure the new Printer Driver’s settings please see Section 8 – Printer Driver Settings – for a detailed explanation of each setting).

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AVALON and AVALON DUO Printer USER MANUAL

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3. Choosing the right Dye-Film Ribbon

• AV1 dye-film is the appropriate choice for colour printing

•

LC1 dye-film can also be used for colour printing.

•

LC8 dye-film, for the Tango 2 models only, is more economic when printing in colour on one side and

black on the other.

•

LC6/LC3 dye-film - where cost is critical, monochrome printing is a fraction of the cost of colour printing.

The table below is a

Your

Printer

Full Colour LC1

uide to selecting the best dye-film to use for any intended application.

Full colour cards

or monochrome

Ribbon Choice

Cards

Per

ribbon

350 one side only YMCKO M9005-751

Ribbon

Panel

layout

Part Number

Full Colour AV1 Monchrome:

Black Red

Avalon

Magicard

Avalon

Magicard

Blue Green Gold Silver White

Black & Overcoat LC6

Colour front & Black back LC8

Duo

Colour front & color back LC1

Ribbon Panel Layout Key: Y=yellow, M=magenta, C=cyan, K=resin, O=overcoat (No Color)

LC3

250 one side only YMCKO M9006-566

M9005-753 M9005-753-1

1000 one side only K

600 one side only KO M9005-756

300 front & back YMCKOK M9005-758

175 Front & Back

YMCKO M9005-751

M9005-753-2 M9005-753-3 M9005-753-5 M9005-753-6 M9005-753-7

4. Loading the Dye-Film Ribbon

1. Open the top cover by pushing down on it and operating the release catch on the top of the printer.

2. Remove the used dye-film by gently pulling both spools upwards until disengaged from the clips. Take care not to bend and

break the clips.

3. Open a new roll of dye-film.

4. Place the loaded spool into the rear clips and press it into place. The orientation is

correct when the barcode on the end of the spool is on the left. Rotate the dye film roll to allow the core to lock into position.

5. Place the empty take up spool into the front clips, and adjust the film tension so that

the film is lying flat and straight between the two spools.

6. Gently close the top cover until it clicks into the closed position. The printer will

automatically recognize the type of film that has been loaded and move it to the correct printing position.

Page 7 of 31

AVALON and AVALON DUO Printer USER MANUAL

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5. Choosing the right Cards

Card Material

Not all white plastic cards are the same. For best image quality always use high quality video grade PVC cards. Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and smart card applications, your dealer should provide the appropriate type for direct to card printing. For good consistent results, stick to a single variety of good quality cards, such as those available from your Magicard dealer.

Card Size:

Card Thickness:

To obtain good quality prints the card must be:

Printable Area of the Card

Self-Adhesive Cards

Contact Chip Cards

Contactless (Proximity) Chip Cards

• Standard (CR80) = 3.375” x 2.125” (86.5 mm wide x 53.98mm high).

• Minimum - 0.020” ( 0.51mm).

• Standard - 0.030” ( 0.76mm).

• Maximum - 0.063” ( 1.60mm).

• Glossy white.

• Free from dirt and grease.

• Free from surface contamination.

• Free from pits and bumps in the surface.

• Free from burrs at the edge of the card.

• Completely flat.

Both the Rio and Tango printer offer high quality edge to edge (full bleed) printing. Thus the surface of the card may be printed edge to edge. Dye cut PVC cards typically have an edge roll off (bevel) which can result in a fine white line around the edge of full bleed printed cards. When setting up your card design using your graphics software on your PC, you should use a maximum page size of 1026 pixels (3.45”/87.5mm) x 642 pixels (2.13”/54mm).

We recommend only self adhesive cards supplied by Ultra Electronics via your Magicard dealership. There are many different types of self-adhesive cards. Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer. These problems range from poor image quality, failure to feed from the card hopper and dye-film being cut through to cards getting jammed in the roller mechanism.

Smart cards must conform to the ISO 7816 specification, with the chip contacts being below the surface of the card. It is unwise to print graphics or text directly adjacent to the chip as image quality may be affected.

Proximity cards must be completely flat with no sign of the chip or antenna being visible in the surface of the card.

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AVALON and AVALON DUO Printer USER MANUAL

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6. Loading the Cards

1. Lift the card feed hopper vertically until significant resistance is felt, then tilt it backwards until it

comes to a stop at an angle of about 30º. (If it is necessary to completely remove the card feed hopper for any reason, simply lift it again

while it is held at this angle.)

2. Open a clean pack of cards.

(Ensure they are not electro-statically charged and sticking together). Avoid touching the card surfaces as finger oils will degrade the image quality.

3. Tilt the hopper forward to the vertical position, and lower all the way down until it is completely

within the body of the printer. (For loading Mag Stripe or HoloPatch cards see box on the left.)

Loading Magnetic Stripe Cards

Make sure the stripe is on the right and underneath when viewed from the front of the printer.

Loading HoloPatch® Cards

The standard position gold foil patch on the cards should be on top, and on the right-hand side when viewed from the front of the printer.

Loading Infra-Red Barcode Cards

The black edge must be on the right-hand side when viewed from the front of the printer.

Page 9 of 31

AVALON and AVALON DUO Printer USER MANUAL

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7. Cleaning your Printer

Cleaning is Important

• The most important thing you can do to ensure card print quality and the ongoing reliable operation of your printer is to perform regular cleaning cycles to remove dust

and debris from the print rollers.

• Plastic cards attract dust. Dust then gets ‘printed’ into the card surface causing unsightly blemishes and possible damage to the printhead.

• Your Magicard printer has built-in cleaning rollers to remove dust from the card stock. These rollers need to be cleaned periodically to remove the dust and debris accumulations.

Cleaning is Easy and Inexpensive

If you have not already done so, order a cleaning kit – see the ‘Cleaning Supplies’ b ox on the next page.

• A clean printer produces better quality cards, as dust and dirt are not present when the card is being printed.

• A clean printer is much less likely to require factory maintenance, and the print head in your printer will last for many years

of normal use. Remember, large particles of dirt can damage the printhead.

• Magnetic encoding suffers when rollers are not clean.

The Magicard Cleaning System

There are three main parts to your printer’s cleaning system - a Cleaning Card, a Cleaning Roller and a Cleaning Pen:

You use a Cleaning Card to remove dirt from the print path. This should be used after every 250

prints (every time you replace your ribbon). If you print only a few cards a day, we recommend that you clean the printer more often.

2. There is a disposable Cleaning Roller in the printer, which should be replaced after every 1000

prints (roughly after using 4 rolls of ribbon).

3. There is also a Cleaning Pen, which is used to clean the printhead. We recommend you use this if any lines are seen on

printed cards.

To clean your printer, follow the three main steps below.

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