Ultimate Ears custom User Manual

USER GUIDE

UE Custom

UE Custom

2

SET-UP

HOW TO WEAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CORD MANAGEMENT CLIPS . . . . . . . . . . . . . . . . . . . . . . 8

CORD CLIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

POWER ON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHARGING / BATTERY STATUS

BATTERY LEVEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CHARGING CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

USING THE CHARGING CLIP TO CHARGE YOUR BUDS . . . . . . . 15

DO NOT PULL CORD. . . . . . . . . . . . . . . . . . . . . . . . . . 17

CONTROLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PAIRING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

PAIRING WITH A

BLUETOOTH

ADAPTER . . . . . . . . . . . . . . . 20

MULTIPOINT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SMARTWATCHES . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . 24

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

WARRANTY, WARNINGS & SAFETY . . . . . . . . . . . . . . . . . . 26

UE Custom

English 3

QUICK START

REMOVE

ATTACH

Do not pull
cord

UE Custom

4 English

Connection

“Power On”

4 SEC PUSH

Listen

for voice prompt

“Searching for
your music device”

“Headphones connected”

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Cord management

clips

Cord clip

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Connect your buds to

2 devices simultaneously

Page 21

With complete

remote controls

Page 18

Leave your phone
behind & pair with

your smartwatch

Page 23

SMARTWATCH

MUSIC + CALLS

MULTIPOINT

Remember up to

8 devices

Page 19

PAIRING

BLUETOOTH

®

UE Custom

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Step 3: Push on faceplate.

Adjustseal.

Step 1: Insert monitors.

Twistforward.

Step 4: Adjust cable.

Wrap behind hear.

Step 2: Snap backwards.

Lockintoplace.

HOW TO WEAR

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CORD MANAGEMENT CLIPS

Before fitting, install the cord management clips to reduce the slack
for a customized fit.

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The cord management clips
can be used in three ways
to manage the length of your cord
and find the right fit for you.

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CORD CLIP

Use the included cord clip
to secure your buds
to the back of your shirt.

Long side of the clip
on the outside of the shirt.

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POWER ON

Pair buds to your device,
play music, and try each size
of eartip to find the best fit
and sound performance.

A proper seal is essential for you
to fully appreciate the high quality audio
of UE Custom.

From Off state push
for 4 sec to pair.

From On state push
4 sec to power off.

Red/Green LED

Voice prompt:
“Searching...”

ON

Microphone

Push 1 sec push 4 sec push

Music & Calls

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CHARGING / BATTERY STATUS

Charging the battery before use
is recommended but not required.
UE Custom ships partially pre­charged, however initial charge
will vary.

Look for this Bluetooth
headset battery status icon
in the top right corner of
your iPhone screen.

BATTERY LEVEL

Your UE Custom buds will
announce an average battery
level when you turn them on.
Alternatively, an average battery
level announcement can be
triggered by pressing the Volume +
or Volume – button when
connected and not playing music.

8

20

=

HRS

ON CLIP

4

HRS

PLAY
TIME

1 HR

PLAY TIME

MIN

HRS

ON BUDS

4

Q

U

I

C

K

C

H

A

R

G

E

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VOICE PROMPT

When not playing music,
pressing ‘Volume + or Volume
–’ will announce battery status.

LED STATUS

Red: Charging

Green: Charged
(while charger clip is attached)

Red+Green Alternating: Pair Mode

No Light:

Standby / Play Mode / Phone Call /
Powered Off

MICRO USB
CHARGING

The charging clip
that came with
your buds also acts
as a charging dock.

2.5 hrs for full charge
gives 4 + 4 hours
of playtime. 20 mins
charging gives
1 hour of play time.
The clip can also be
charged separately
and used at a later
time.

ARE THE BUDS ON?

IS THE BATTERY LOW?

In Standby* mode, push +,
watch LED:

Single Green Flash =

10% or more battery remaining

Single Red Flash =

Below 10% battery remaining

No Light = Powered off

* Standby Mode: Powered and not

connected to a device but not playing
music or on a phone call.

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RED LED =

CURRENTLY CHARGING

GREEN LED =

FULLY CHARGED

(with USB cable connected
to a power source)

To charge your buds, securely
attach the charging clip to the back
of the controller and insert
the micro USB end of your included
cable into the bottom end of the
charging clip. Plug the other end
into any 5V 500mA USB power
source. This charges both your buds
and the charging clip simultaneously
for extended listening.

CHARGING CLIP

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In addition to using the USB
charging cable, your charging clip
can charge your buds without
having to be connected to a power
source. Your charging clip has an
internal battery and circuitry that
extends your play time by 4 hours.
Simply attach it to the back of
the controller and it automatically
starts charging.

Every time you attach the charging
clip it will reset your buds by turning
them off. You may turn your buds
back ON and continue to listen to
your music while the charging clip
is attached and transferring power.

Do not use your buds while the
USB cable is plugged into a power
source. Doing so could cause an electric
shock if your power source develops
an electrical fault.

4 HRS + 4 HRS

= HRS PLAY TIME

USING THE
CHARGING CLIP
TO CHARGE
YOURBUDS

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REMOVE

ATTACH

ATTACHING
& REMOVING
THE CHARGING CLIP

Attach the charging clip
by pushing it directly onto
the back of the controller
until you feel it click securely
in place.

When removing the charging
clip apply pressure to the top
of the controller and separate it
from the charging clip.

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When removing the clip DO NOT

PULL on the cord. Doing this may

cause damage to your buds and

will void your warranty.

DO NOT PULL
CORD

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18 English

ON

OFF

CONTROLS

Switch call to UE Custom

Redial

Mute & un-mute call

ADDITIONAL
CALL COMMANDS

When not on a call or playing music: On center button
activates Siri or Voice Commands

If you have a 2nd incoming call: On center button
will answer 2nd call, hold active and switch between active
and hold

Music & Calls

PUSH 1 SEC PUSH 4 SEC PUSH

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1. With buds turned off, & within 1 meter (3 ft) of music device,

push and hold center key for more than 4 sec until you
see alternating red/green LED and a voice prompt saying
“Searching For Your Music Device”.

2. On your phone/music device,

turn Bluetooth on & have it
search for Bluetooth devices.

3. Select “Jaybird Freedom”

(enter passcode 0000
if prompted).

4. Voice prompt will say

“Headphones Connected”.

5. If the pairing is not successful, switch

off buds by pushing the center key
for more than 4 seconds and repeat
the steps outlined above.

Jaybird
Freedom

PAIRING

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PAIRING WITH A

BLUETOOTH

ADAPTER

1. Place buds and device within 1 meter

(3 feet) of each other.

2. Put the buds into pair mode as outlined

on prior page.

3. If using BAU Universal Bluetooth Adapter

put into pair mode also (see BAU manual).

4. Plug the Bluetooth adapter into the music

device and play a song.

5. The buds and adapter will pair automatically

(passcode of adapter must be 0000).

6. After successful pairing

and connecting, the buds will say
“Headphones Connected”.

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MULTIPOINT

PAIRING WITH SEVERAL

BLUETOOTH

DEVICES

Multipoint enables you to simultaneously pair and connect your buds
with two different Bluetooth devices. For example you can have your
UE Custom buds connected to your laptop and your phone at the same
time. You can listen to music from your laptop and are still able to answer
an incoming call on your phone using your UE Custom buds controller.
Pretty wicked, eh?!

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MULTIPOINT

2. Put your buds back in pairing mode

and then hold down the center button.

1. Pair your buds

to the first device.

3. Search and select

your UE Custom buds
on the second device.

Jaybird Freedom

Jaybird
Freedom

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SMARTWATCHES

With the right smartwatch you can leave your phone at home.
Just sync music to your smartwatch and pair with your buds.
Now that’s freedom!

NOTE: Some smartwatches have a weaker Bluetooth signal which may cause possible
intermittent signal drop.

Works with smartwatches like:

APPLE MOTOROLASAMSUNG

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TROUBLESHOOTING

1. To reset your buds to their original factory settings put

your buds in pairing mode by turning the buds off then push
and hold the center button for more than 4 sec until
you see alternating red/green LED.

2. While the LED is flashing red/green

double tap the center button .
Upon successful factory reset, the LED turns orange and
your buds turns off.

LED

NOTE: Once your buds have been reset and you power on they will
automatically go into pairing mode.

Select “Forget” or “Remove” Jaybird Freedom from your device’s
Bluetooth menu and pair again.

FACTORY RESET

RESET

If your buds are not responding, connect the charging clip
and USB cable to a power source. This will turn your buds off
and perform a soft reset.

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SPECIFICATIONS

Bluetooth Version 4.1, Multipoint

Codec AAC, SBC, Modified SBC

Profile Handsfree, Headset, A2DP, AVCRP, SPP

Effective Range 10 meters (30 feet)

Play Time 8 Hrs* (4 hrs on buds plus an additional 4 hrs

with included charging clip)

Standby Time 110 Hrs*

AC Power DC 5V 500mA

Charging Time 2.5 Hrs

Quick Charge 20 Min = 1 Hr play time on buds + an extra hour

through charging clip

* Play time and standby time may vary due to usage conditions.

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WARRANTY, WARNINGS & SAFETY

Full warranty, care & maintenance details at:

www.ultimateears.com/custom

WARNING: Due to the isolating characteristics of these headphones do not use while driving,
riding a bike or where vehicular traffic is present, or in any other activity where failure to hear surrounding
sounds could be dangerous. Use of these headphones at excessive volumes may cause permanent
hearing damage. Always turn the volume down before use. Take caution in regards to inserting objects
into ear canal, use at own risk. Do not wear the device while it is connected to a power source driven
from main 110V or 220V lines.

www.ultimateears.com/custom/support

Copyright 2016 Logitech. Logitech, Logi and other Logitech marks are owned by Logitech and
may be registered. All rights reserved. Jaybird, and the Jaybird logo are trademarks of Jaybird, LLC.
Bluetooth® is a trademark owned by Bluetooth SIG, Inc. USA, and licensed to Jaybird, LLC. iPhone,
iPad and iPod are trademarks of Apple, Inc., registered in the US and other countries and App Store
is a service mark of Apple Inc. Android is a trademark of Google Inc. in the United States and other
countries. All other trademarks are the property of their respective owners. Manufactured under Freebit
patent numbers EP2177045, US8630436, US8976995 and corresponding international patents.
Assembled in Malaysia.

620-007646.002