Ultimaker S5 Pro Bundle Installation And User Manual

Ultimaker S5 Pro Bundle

Installation and user manual

Table of contents

1. Safety and compliance

1.1 Safety messages 5

1.2 General safety information 5

1.3 Hazards 5

1.4 Health and safety 7

2. Introduction

2.1 Main components 9

2.2 Specications 12

3. Installation

3.1 Unboxing 14

3.3 Hardware installation 16

3.4 Welcome setup 17

3.5 Firmware update 19

3.6 Install Ultimaker Cura 19

3.7 External ventilation (optional) 19

4. Operation

4.1 Touchscreen 21

4.2 Materials 21

4.3 Preparing a print with Ultimaker Cura 23

4.4 Remove the print 25

4.5 Remove support material 26

4.6 Change the printer conguration 27

4.7 Calibration 28

4.8 Uninstalling the Air Manager 30

4.9 Humidity control 30

5. Maintenance

5.1 Update the rmware 32

5.2 Material handling and storage 32

5.4 Clean the Ultimaker S5, Air Manager and Material Station 33

5.6 Check for play on the axles 36

5.7 Check the tension of the short belts 36

5.8 Check for debris in the front fan of the print head 37

5.9 Check the quality of the nozzle cover 37

5.10 Lubricate the lead screw of the Z motor 38

5.11 Clean the feeders 39

5.12 Clean the print cores 39

5.13 Lubricate the feeder gear 41

5.14 Replace the Bowden tubes 41

5.15 Clean the fans 42

5.16 Lubricate the hinges 42

5.17 Replace the Air Manager lter 42

Ultimaker S5 Pro Bundle user manual 1

6. Troubleshooting

6.1 Error messages 45

6.2 Print core troubleshooting 45

6.3 Print quality issues 46

6.4 Material Station not recognised 47

6.5 Air Manager not recognized 47

6.6 Material stuck 48

6.7 Material greyed out 48

7. Warranty

7.1 General 50

7.2 Conditions 50

7.3 Notication 51

7.4 Exclusions 51

7.5 Applicable law and competent court 51

Ultimaker S5 Pro Bundle user manual 2

Disclaimer

Please carefully read and understand the contents of this installation and user manual. Failure to read the manual
may lead to personal injury, inferior results or damage to the Ultimaker S5 or its peripherals. Always make sure that
anyone who uses this 3D printer knows and understands the contents of the manual to make the most out of the
Ultimaker S5 Pro Bundle.

The Ultimaker S5, together with the Material Station and the Air Manager form the Ultimaker S5 Pro Bundle. This

user manual specically describes the intended workow and operation for the Ultimaker S5 Pro Bundle.

The conditions or methods used for assembling, handling, storage, use or disposal of the device are beyond our
control and may be beyond our knowledge. For this and other reasons, Ultimaker does not assume responsibility
and expressly disclaims liability for loss, injury, damage, or expense arising out of or in any way connected with the
assembly, handling, storage, use, or disposal of the product.

The information in this document was obtained from sources which Ultimaker believes are reliable. However, the
information is provided without any warranty, express or implied, regarding its accuracy.

Intended use

The Ultimaker S5 Pro Bundle is a unique combination of the Ultimaker S5, Ultimaker S5 Air Manager, and the
Ultimaker S5 Material Station, which operate together.

Optimized software proles precisely control Air Manager ltering for every Ultimaker material and
compatible third-party laments. No worries about ultrane particles (UFPs), and no extra time is required
conguring your printer.

The Material Station and Air Manager empower the Ultimaker S5 to deliver high-quality 3D printed parts and
models at maximum output. The Ultimaker S5 Pro Bundle’s huge capacity and end-to-end material handling
increases print success rate, print quality, and uptime to 24/7 reliable production while minimizing human error,
print job time, and operator time.

The Ultimaker S5 Pro Bundle is built to deliver; it boosts condence to unlock more demanding applications with an

extended range of materials, while busy engineers and designers can focus all day doing their best work.

Ultimaker S5 Pro Bundle user manual 3

1. Safety and compliance

1.1 Safety messages

This guide contains warnings and safety notices.

The information provided below is applicable to the Ultimaker S5, Material Station, and Air Manager
(“Ultimaker S5 Pro Bundle”).

Provides additional information that is helpful to do a task or to avoid problems.

Warns of a situation that may cause material damage or injuries if the safety instructions are not followed.

1.2 General safety information

The following safety information is applicable:

• The Ultimaker S5 generates high temperatures and has hot moving parts that can cause injury. Never reach
inside of the Ultimaker S5 while it is in operation. Always control the printer with the touchscreen at the front or
the power switch at the back. Allow the Ultimaker S5 to cool down for 5 minutes before reaching inside

• Do not change or adjust any parts of the Ultimaker products unless the change or adjustment is
authorized by the manufacturer

• Do not store items inside Ultimaker products, except for compatible lament spools within the Material Station

• Ultimaker products are not intended for use by persons with reduced physical and/or mental capabilities, or
lack of experience and knowledge, unless they are supervised or have been given instructions concerning the
use of the appliance by a person responsible for their safety

• Children should be under constant supervision when using Ultimaker products

• Do not touch the fan of the Air Manager when changing the lter

1.3 Hazards

Electromagnetic compatibility

This equipment has been tested and found to be compliant with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy, and if not installed and used in accordance with the instruction manual may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his or her own expense.

An electrostatic discharge in some metallic parts of the device may cause the interruption of NFC communications,

aecting the initial detection of the material spool. In these cases, a device restart should solve the problem.

Ultimaker S5 Pro Bundle user manual 5

Electrical safety

Ultimaker products have been tested according to the IEC 62368-1. All relevant products have undergone and
passed Hi-pot testing before shipment. This test guarantees the right level of insulation against electrical
shock. An earthed mains socket must be used. Be sure that the building installation has dedicated means for

over-current and short-circuiting. For more information, please visit our website for the CB certicate. The

printer is powered by mains voltage, which is hazardous when touched. This has been marked with a high-

voltage symbol on the bottom cover. Only trained sta should remove the bottom cover.

Always unplug Ultimaker products before performing maintenance or modications

Mechanical safety

Ultimaker products are compliant with the Machine Directive 2006/42/EU. The EC declaration of conformity can
be found on our website. The Ultimaker S5 contains moving parts. No damage to the user will be expected
from the drive belts. The force of the build plate is large enough to cause damage, so stay out of the reach of
the build plate during operation.

Always unplug the Ultimaker products before performing maintenance or modications.

Risk of burns

There is a potential risk of burns: the print head of the Ultimaker S5 can reach temperatures up to 280 °C, while the
heated bed can reach temperatures of 140 °C. Do not touch either of these parts with your bare hands.

Always allow the Ultimaker products to cool down for 30 minutes before performing

maintenance or modications.

Ultimaker S5 Pro Bundle user manual 6

1.4 Health and safety

3D printing thermoplastics may result in the release of Ultra Fine Particles (UFPs) and Volatile Organic
Compounds (VOCs) depending on the thermoplastic used and settings of the 3D printer.

The Ultimaker products are designed for use with Ultimaker materials and are open for use with materials from
third-party suppliers.

Ultimaker materials

Ultimaker materials can be printed safely without any ltering using the recommended temperatures and settings

in a well-ventilated area (minimum refresh rate of 1.8 for a room size of 30.6 m2). When multiple Ultimaker 3D
printers are operated in a contained environment, emissions of UFPs and/or VOCs may vary. Please consider other

safety measures, such as a lter, cabinet and/or dedicated ventilation system depending on your specic situation.

Third-party materials

Third-party material manufacturers can supply print proles that contribute to reliable results with Ultimaker

hardware (“The Ultimaker Material Alliance Program”).

The use of print proles and materials from Ultimaker’s Material Alliances and/or other suppliers may require
additional safety measures, such as a lter, for the safe usage of such materials. Please take the relevant
information provided by the supplier of such lament/material into account at all times for safe operation. Please
check the safety data sheet of each specic material for more information.

Ultimaker cannot be held responsible for any adverse eects from the use and/or performance of these materials.

Ultimaker S5 Pro Bundle user manual 7

2. Introduction

2.1 Main components

Ultimaker S5 Pro Bundle

1

2

3

1. Air Manager

2. Ultimaker S5

3. Material Station

Ultimaker S5 Pro Bundle user manual 9

Air Manager and Material Station

1

2 3

7 8

4 91056

1. Cover

2. Filter housing

3. Filter

4. Handle

5. Stress relief

6. Mounting bracket

7. Fan

8. Hinge

9. Air Manager cable

10. UMB OUT port

1 5 6 7 82

3 94

1. Glass door

2. Material bay

3. Filament entry ports 1(top) and 2 (bottom)

4. Eject button

Ultimaker S5 Pro Bundle user manual 10

5. UMB IN port

6. UMB OUT port

7. Dehumidier exhaust

8. Decoupler

9. Power entry

Ultimaker S5

8

2 3 7

1

56

94

10111213

1. Glass doors

2. Print head

3. Build plate

4. Build plate clamps

5. Touchscreen

6. USB port

7. Feeder 2

8. Bowden tubes

9. Feeder 1

10. Power socket and switch

11. Ethernet port

12. Double spoolholder with NFC cable*

13. NFC socket

* Not used in the full Ultimaker S5 Pro Bundle

Ultimaker S5 Pro Bundle user manual 11

2.2 Specications

Ultimaker S5 Pro Bundle specications

Properties Technology Fused lament fabrication (FFF)

Print head Dual-extrusion print head with a unique auto-nozzle lifting system and

Build volume (XYZ) 330 x 240 x 300 mm (13 x 9.4 x 11.8 in)

Layer resolution 0.25 mm nozzle: 150 - 60 micron

XYZ resolution 6.9, 6.9, 2.5 micron

Build speed <24 mm3/s

Build plate Heated glass build plate (20 - 140 °C)

Nozzle diameter 0.4 mm (included)

Operating sound < 51 dBA

Connectivity Wi-Fi, LAN, USB port

Air Manager Filter technology EPA lter

Fan technology Air extraction by low-noise brushless fan

Filter eciency Up to 95%

Filter replacement Recommended every 1,500 print hours (approx. 1 year)

Material Station Filament diameter 2.85 mm

Material Spool dimensions Width: 50 - 70 mm (2 - 2.7 in)

Feeder type Dual-geared, abrasion-resistant

Power requirements Input 100-240 VAC, 50-60 Hz

Output Max. 600 W

Physical dimensions Dimensions 495 x 500 x 1197 (19.5 x 19.5 x 47.1 in)

Net weight 42 kg (92.6 lbs)

Software Supplied Software Ultimaker Cura, our free print preparation software

Supported OS MacOS, Windows and Linux

Warranty Warranty period 12 months

swappable print cores

0.4 mm nozzle: 200 - 20 micron

0.6 mm nozzle: 300 - 20 micron

0.8 mm nozzle: 600 - 20 micron

0.25 mm, 0.6 mm, 0.8 mm (sold separately)

Diameter: 197 - 203 mm (7.8 - 8 in)
Core diameter: > 98 mm (3.8 in)

Ultimaker Connect, our free printer management solution
Ultimaker Cloud, enables remote printing

Ultimaker S5 Pro Bundle user manual 12

3. Installation

3.1 Unboxing

The Ultimaker S5 Pro Bundle consists of three products, each packaged separately. The Ultimaker S5, the Material
Station, and the Air Manager come in reusable, durable packaging, specially designed to protect the products.
Follow the steps below properly to unpack your Ultimaker S5 Pro Bundle.

Please retain all packaging for warranty purposes.

Ultimaker S5

We recommend removing the packaging with the box placed on the oor for safety.

1. Remove the plastic locking clips from the lower section of the box

2. Holding the handles, lift the upper section of the box to reveal the printer

3. Lift the top foam section away from the printer, pulling the print head cable free

4. Remove the cardboard insert with the materials from the top of the printer

5. Place the printer on a at surface

When placing the printer on a shelf or table, take proper measures to prevent the printer from falling.

6. Slide the center seal at the bottom of the glass doors to one side, then remove all remaining seals

7. Carefully open the glass doors and take out the accessory box and foam pieces from inside the printer

8. Remove the plastic protection from the touchscreen

If the printer needs to be transported without the outer box, be aware of the weight and dimensions of the

printer. According to the UL 60950-1 denition, the printer is not portable. Use proper transport

means to do so safely.

Material Station

1. Remove the plastic locking clips from the lower section of the box

2. Holding the handles, lift the upper section of the box

3. Remove the quick start guide, the safety and warranty information booklet, and the bag with accessories

4. Remove the two foam pieces from the top of the Material Station

5. Lift the Material Station out of the bottom tray and place it on a at surface

Air Manager

1. Remove the plastic locking clips from the lower section of the box

2. Holding the handles, lift the upper section of the box

3. Remove the quick start guide and the safety and warranty information booklet

4. Remove the six foam pieces

The rest of the boxes will be removed during the installation of the Air Manager.

Ultimaker S5 Pro Bundle user manual 14

3.2 What’s in the box

Each of the products in the Ultimaker S5 Pro Bundle comes with a quick start guide and several
hardware accessories:

Ultimaker S5

Accessories

1. Glass build plate

2. Spool holder with material guide

3. Power cable

4. Ethernet cable

5. USB stick

6. Print core AA 0.4

7. Print core BB 0.4

8. XY calibration sheet

9. Calibration card

10. Nozzle cover (3x)

1

The spool holder and lament guide are not required for the Ultimaker S5 Pro Bundle

2

Another print core AA 0.4 is placed in print head slot 1 of the Ultimaker S5

2

1

Material Station

1. Tube coupling collet (2x)

2. Clamp clip (2x)

3. Spool holder cap

4. Material Station cable

5. Power extension cable

6. Wire cutters

Consumables

11. Tough PLA (750 g)

12. PVA (750 g)

13. Glue stick

14. Oil

15. Grease

Tools

16. Hex screwdriver 2 mm

Air Manager

1. Cover

2. Filter housing

3. Filter

4. Mounting bracket

5. Removal tools

6. Bag with screws + key

7. Cable + clips

Ultimaker S5 Pro Bundle user manual 15

3.3 Hardware installation

The Ultimaker S5 Pro Bundle will be installed in three stages. First, the Ultimaker S5 will be prepared,
followed by the Material Station. Third, the Air Manager will be mounted. Finish the Pro Bundle installation by
connecting all cables.

Ultimaker S5

1. Remove the clamp clips from the print head and insert the Bowden tubes. The Bowden tubes connect to the
corresponding numbers on the print head.

2. Secure the Bowden tubes with the clamp clips

3. Fit the print head cable clips onto Bowden tube 2 and divide equally

4. Open the glass doors and the two build plate clamps at the front of the build plate

5. Gently slide the glass plate onto the build plate and ensure that it snaps into the build plate clamps at the back

6. Close the two build plate clamps at the front to secure the glass build plate and close the glass doors

Material Station

1. Carefully place the Ultimaker S5 on top of the Material Station

2. Insert a tube coupling collet in the bottom of each feeder of the Ultimaker S5

3. Insert the left Bowden tube of the Material Station into the left feeder, and the right Bowden tube
into the right feeder

4. Secure the Bowden tubes with clamp clips

5. Place the spool holder cap into the hole of the Ultimaker S5’s spool holder

Air Manager

1. Align the mounting bracket with the back of the Ultimaker S5

2. Guide the Bowden tubes and print head cable into both mounting bracket slots. Above feeder 2, make sure that
the Bowden tube is placed in front of the print head cable

3. Gently push down on the mounting bracket until it clicks rmly into place

4. Align the bottom of the lter housing with the slots in the mounting bracket and push it into place

5. Gently push the lter completely into the lter housing

6. From the front of the printer, place the cover over the lter housing

7. Align the hinges with the mounting bracket and drop the cover into place

Connections

1. Connect the Air Manager cable to the port at the back of the Air Manager

2. Place the stress relief clip attached to the mounting bracket around the Air Manager cable and close it

3. Slide the stress relief clip upwards until it cannot go further to secure the cable in place

4. Connect the other side of the Air Manager cable to the UMB OUT port on the Material Station

5. Connect the Material Station cable to the UMB IN port on the Material Station and the other end to the UMB
OUT port on the Ultimaker S5

6. Connect the power extension cable to the Ultimaker S5 and the Material Station

7. Connect the power cable to the Material Station and the other end to a power outlet

Ultimaker S5 Pro Bundle user manual 16

3.4 Welcome setup

To perform the setup steps, turn on the printer using the power switch at the back. You will rst be asked to select

your preferred language. After this, the welcome setup will appear on the touchscreen. Follow the steps on the
touchscreen and described on the next pages of this user manual.

The language on the printer can always be changed by navigating to Preferences → Settings → Language.

Conrm that the glass build plate is installed

For the rst use, it is recommended to print with the materials that were delivered with the printer: (Tough) PLA and
PVA. In this step of the welcome setup, you must conrm that you have installed the glass build plate.

A thin layer of glue should be applied to the glass build plate to ensure reliable adhesion.

Print core installation

Print cores

The Ultimaker S5 uses two interchangeable print cores in the printhead. There are three types of print cores:

• Type AA: for printing build materials and Ultimaker Breakaway material

• Type BB: for printing water-soluble support material

• Type CC: for printing composite materials

Each Ultimaker S5 comes with two print cores AA 0.4 (of which one is already installed in print head slot 1)
and one print core BB 0.4. This means that it is possible to print with two build materials or with a build
and support material.

The print cores contain information on a small chip, so that the printer always knows which print cores are installed
and which materials can be used with each print core.

Install the second print core

During the welcome setup, the second print core must be installed. To do this, go to Print core 2 and select Start.
Follow the steps on the Ultimaker S5:

1. Carefully open the glass doors and the print head fan bracket and press Conrm

2. Install the second print core (BB 0.4) in print head slot 2 by squeezing the levers of the print core and sliding it
into the print head until you hear a click

Do not touch the contact points on the back of the print core with your ngers.

Make sure to keep the print core completely vertical while installing it, so it will smoothly
slide into the printhead

3. Carefully close the print head fan bracket and press Conrm to proceed with the welcome setup

Load lament

Before you can start printing with the Ultimaker S5 Pro Bundle, you need to load materials into the Material Station.

For the rst use, it is recommended to use the spools of Tough PLA and PVA that come with the printer.

If the welcome setup shows how to install the spool holder, the Material Station is not yet recognized by the
Ultimaker S5. The Material Station will only function correctly when your Ultimaker S5 is running supported
rmware. Using an unsupported version may cause damage to your printer.
Skip loading material, go directly to Network Conguration, and rst install the latest rmware. See section 3.5

for more information about updating the rmware.

Ultimaker S5 Pro Bundle user manual 17

1. Unpack the spool of Ultimaker Tough PLA Black

2. Use the wire cutters to cut o the piece of lament hooked in the spool. Ensure that the lament has a short,

sharp tip before loading the lament

3. Place the spool of lament into one of the material bays of the Material Station with the NFC tag on the left side

4. Insert the tip of the material into lament entry port 1 until the prefeeder grabs the material

5. Wait for the Material Station to detect the material and select Conrm to continue

When using a third-party material, you can manually select the material type.

6. Repeat the steps above for Ultimaker PVA Natural, but insert it into lament entry port 2

You can load more materials in the Material Station at this point, or do so later by navigating to the conguration

menu. See chapter 4 - ‘Operation’ - for more information.

Network installation

The Ultimaker S5 can connect to a local area network, using either Wi-Fi or Ethernet. To connect to a network, select
Network setup from the welcome setup list. If you want to set up a wireless network connection, select Wi-Fi setup. If
you want to use Ethernet, or don’t want to set up network connectivity, select Skip.

Set up Wi-Fi

To connect your Ultimaker S5 to a wireless network, you will need a computer or a smartphone. Start the Wi-Fi
setup and follow the steps on the touchscreen:

1. Wait until your printer has created a Wi-Fi hotspot. This may take a moment

2. Use a computer or smartphone to connect to the printer. The name of the Wi-Fi network is shown on the
printers touchscreen

3. A pop-up will appear on the display of your computer or smartphone. Follow the steps to connect the printer to
your local Wi-Fi network. The pop-up will disappear when you have completed these steps

If the pop-up does not appear, open a browser and go to a website that is not yet known by your browser.

Within some network environments the Ultimaker S5 may experience diculties connecting wirelessly. When

this happens, repeat the Wi-Fi setup from another computer or smartphone.

4. Go back to the Ultimaker printer and wait until the Wi-Fi setup is nished

If you skip the Wi-Fi setup during the welcome setup, you can start it again by going to Preferences → Network
→ Start Wi-Fi setup.

Connect via Ethernet

You can set up a wired network connection after completing the welcome setup by performing the following steps:

1. Connect one end of an Ethernet cable to the Ethernet port at the back of the printer

2. Connect the other end of the cable to a network source (router, modem, or switch)

3. Enable Ethernet in the network menu by navigating to Preferences → Network and enabling Ethernet

Ultimaker S5 Pro Bundle user manual 18

3.5 Firmware update

After completing the welcome setup, the Ultimaker S5 will check if the latest rmware is installed as a nal step.
If an older version is detected, it will download the latest rmware and install it. This process may take several

minutes to complete.

You will only be prompted to install the latest rmware if the printer is connected to a network and an older
rmware version is detected. Visit ultimaker.com/rmware to check if the latest version is currently installed.

The Material Station and Air Manager will only function correctly when your Ultimaker S5 is running rmware that
supports them. Using an unsupported rmware version may cause damage to your printer.

3.6 Install Ultimaker Cura

After successfully setting up your printer, please install Ultimaker Cura – Ultimaker’s free print preparation and
management software – on your computer. You can download Ultimaker Cura at ultimaker.com/software.

For more information about Ultimaker Cura and system requirements, please consult the Ultimaker Cura user
manual at ultimaker.com/manuals

After downloading, run the installer to complete the installation of Ultimaker Cura. When opening Ultimaker Cura

for the rst time, you will be asked to select your 3D printer. Select the Ultimaker S5 prole, and you are ready to

go. You can now directly connect to the printer and start using Ultimaker Cura.

For best printing results, always use the latest version of Ultimaker Cura (version 4.3 and above)

3.7 External ventilation (optional)

The Ultimaker S5 Air Manager can be connected to an external exhaust system. At the back of the Air Manager,
holes in the cover facilitate this. The accessory box of the Ultimaker S5 includes four M4x16 bolts, four M4 lock nuts,
and a 2.5 mm hex key. These can be used for the installation.

1. Download the airow connector STL from ultimaker.com and print it

2. Insert the four lock nuts into the recesses in the airow connector

3. Open the Air Manager cover

4. Insert the four bolts from the inside through the holes in the cover of the Air Manager

5. Align the airow connector with the bolts and use the 2.5 mm hex key to secure the connector to the Ultimaker
S5 Air Manager’s cover

6. Connect your ventilation system to the airow connector

The implemented fan control will not interact with the external exhaust system. It may be necessary to tune the

airow of the external system. An airow of 50m3/h is recommended when the fan is running at top speed. A

hose guided outside (not attached to a ventilation system) is also supported. A diameter of >120 mm and a
maximum length of 2 m are recommended.

Ultimaker S5 Pro Bundle user manual 19

4. Operation

4.1 Touchscreen

You can control the Ultimaker S5 Pro Bundle by using the touchscreen at the front of the printer.

When turned on for the rst time the Ultimaker S5 Pro Bundle will run the welcome setup. After this, the main

menu will be shown when turning the printer on.

Interface

The main menu oers three options, represented by the following icons:

The status overview is automatically shown next to the main menu. From here, you can start a print from USB
or view the progress of the print while printing.

The conguration overview shows the current conguration of the printer. Here you can see which print cores
and materials are installed, as well as change the conguration.

The preferences overview consists of three sub-menus: settings, maintenance, and network. In the printer
settings menu you can change general settings, such as the language. In the maintenance menu, the
most important maintenance and calibration procedures can be performed, in addition to saving logs for
diagnostics. The network menu allows you to change network settings or perform the Wi-Fi setup.

4.2 Materials

Material compatibility

The Ultimaker S5 comes with two AA print cores and one BB print core. The AA print cores can be used for
printing build materials and Breakaway support material. The BB print core can be used for water-soluble
support material (PVA).

The Ultimaker S5 Pro Bundle supports all Ultimaker materials that are currently available, of which most can
be printed with the 0.25, 0.4, and 0.8 mm print core sizes. The print core CC Red 0.6 can be used for third-party
composite materials.

For an overview of possible dual-extrusion material combinations, please refer to the Ultimaker website.

All Ultimaker materials have been extensively tested and have optimized proles in Ultimaker Cura to ensure
the best print results. Therefore, for the highest reliability, it is advised to use one of the default proles in
Ultimaker Cura. Using Ultimaker materials will also allow you to benet from the NFC detection system. Ultimaker

spools will be automatically recognized by the Ultimaker S5 Material Station. This information can be directly
transferred to Ultimaker Cura when connected to a network, for a seamless connection between the printer and
Ultimaker Cura software.

Spools with the following dimensions are compatible with the Material station:

• Width: 50 - 70 mm (2 - 2.7 in)

• Diameter: 197 - 203 mm (7.8 – 8 in)

• Core diameter: > 98 mm (3.8 in)

Ultimaker S5 Pro Bundle user manual 21

Print recommendations

Each material requires dierent settings for optimal results. If you use Ultimaker Cura to prepare your model, these

settings are automatically set correctly if the correct print core(s) and material(s) are selected.

It is recommended to apply a thin layer of glue (using the glue stick from the accessory box) or an adhesion sheet
to the glass build plate before starting a print. This will ensure that your print adheres reliably to the build plate,
and also prevents the glass build plate from chipping when removing materials.

For detailed instructions on which settings and adhesion method to use per material, take a look at the material
manuals on the Ultimaker website.

To benet from the automatic material switching during a print when a spool runs out, it is recommended to have

at least two spools of the same material loaded into the Material Station.

Ultimaker S5 Pro Bundle user manual 22

4.3 Preparing a print with Ultimaker Cura

Interface

After you have added the Ultimaker S5 in Ultimaker Cura, the main interface will become visible. Here is an
overview of the user interface (UI):

1

9

2

3 4

5

678

UI elements:

1. Open le

2. Printer selection panel

3. Stages

4. Conguration panel

5. Print settings panel

6. Action panel

7. 3D Viewer

8. Camera position tool

9. Adjustment tools

Ultimaker Cura workow is arranged in three stages, seen at the top of the interface. These are the prepare,

preview and monitor stages.

Ultimaker S5 Pro Bundle user manual 23

Prepare stage

Load a model and prepare it for slicing in the prepare stage of Ultimaker Cura.

1. Load the model(s) by clicking the ‘open le’ folder icon

2. In the conguration panel, select the material type you wish to print with

When printing with a networked printer the loaded conguration is detected. You can select from the dierent
congurations of your Material Station to prepare your print more quickly.

3. Use the adjustment tools to position, scale and rotate the model as desired

The adjustment tools are visible when a model is loaded and selected on the 3D viewer.

4. Select your desired settings (layer height/print speed, inll, support, and build plate adhesion) in the
Print Settings panel

When printing with support, you have the option to select the extruder that you want to use to print the
support structure. This allows you to print your model with PVA support, Breakaway support, or
build material support.

5. When satised with your print settings and print strategy, press the Slice button on the action panel

6. When slicing is complete, the action panel will direct you to the preview stage

Preview stage

The preview stage allows you to see exactly how your model will be printed. Use the dierent color schemes to get
various information about your model. You can view the dierent line types, dierentiate inll from skin, or use the

X-Ray view to detect gaps within your model.

When satised with your model print preview, the action panel guides you to print over the network if connected to

a networked Ultimaker 3D printer.

Alternatively, you can save the G-Code to a USB for printing with oine printers.

For more information on the preview stage, see the Ultimaker Cura user manual found on the Ultimaker website.

Monitor stage

The monitor stage utilizes the Ultimaker Connect functionality so that you can easily monitor the status of your
networked Ultimaker printer.

When printing on a networked Ultimaker printer you can send your print jobs directly from Ultimaker Cura to the
printer. The status of the printer will change to printing, and you can begin to track the print’s progress. You can
also queue multiple print jobs and view them in the print queue.

Ultimaker Cloud

The Ultimaker S5 Pro Bundle benets from integration with Ultimaker Cloud. To make the most out of your
Ultimaker printer, you must rst associate the printer with your Ultimaker account.

For more information on the Ultimaker Cloud, visit mycloud.ultimaker.com.

Ultimaker S5 Pro Bundle user manual 24

4.4 Remove the print

Once your 3D print is nished, it must be removed from the build plate. There are several methods to do this.

When using a brim, be aware of the danger of cutting yourself when removing the print from the build plate.
Use a deburring tool to remove the brim once the print is taken from the build plate.

Wait for cooldown

If you printed directly onto the build plate, simply allow the build plate and the print to cool down after printing.
The material will contract as it cools, allowing you to easily remove the print from the build plate.

Use a spatula

If your print is still adhered to the build plate after cooling, you can use a spatula to remove the print. Place the
spatula under the print, parallel to the build plate, and apply a small amount of force to remove the print. A
spatula can also be used to carefully remove remaining parts of the print from the build plate, such as the brim
or support structures.

Take the build plate out of the printer to avoid damaging the build plate clamps.

Use water

If you printed on the build plate with glue and if neither of the above methods are eective, remove your print
using water. Remove the build plate with print from the printer. Be careful not to burn your ngers if the build plate

is still warm. Run cool tap water on the back side of the plate to quickly cool it. The print material will contract more

than with normal cool down. Once cool, the print will pop o.

Alternatively, you can run lukewarm water over the print side of the plate to dissolve the glue. Once the glue is
dissolved, it is easier to remove the print. If PVA was used, place the build plate and print in water to dissolve the
PVA. This makes print removal easier.

Once the print has been removed and the build plate is placed back in the printer, select Conrm removal on the
display of the Ultimaker S5. This will allow the next print job to start.

Ultimaker S5 Pro Bundle user manual 25

4.5 Remove support material

Dissolve PVA support

PVA support structures can be removed by dissolving the PVA in water. This takes several hours and leaves
no trace afterwards.

1. Submerge the print in water. By placing a print with PVA in water, the PVA will slowly dissolve. This process can
be sped up by using:

• Warm water. Warm water will decrease the dissolving time. When using PLA for the build material, ensure that
the water is no hotter than 35 °C, otherwise the PLA part may deform. Never use water above 50 °C, as this
increases risk of burning

• Stirring. Use stirred/running water to decrease the dissolving time. Moving water enables the PVA to dissolve
more quickly (in some cases under three hours, depending on the amount of support material used)

• Pliers. You can also speed up PVA dissolution by placing the print in water for approximately 10 minutes, then
removing most of the support with pliers. When the print is placed back in the water, only the remaining parts
of PVA will need to be dissolved

2. Rinse with water. After PVA supports are totally dissolved, rinse the print with water to remove any excess PVA

3. Let the print dry completely and apply additional post-processing to the build material if desired

4. Disposal of waste water. PVA is a biodegradable material, and in most cases disposing of used water
afterwards is easy. However, it is recommended that you check local regulations for more comprehensive
guidance. The water can be disposed of down the drain, providing your waste water distribution network is
connected to a wastewater treatment plant. After disposal, run hot water from the tap for approximately 30
seconds to remove any excess saturated PVA water and to avoid longer-term clogging issues

It is possible to use the water for more than one print, however this might extend the dissolving time.
Through repeated use, the water becomes saturated by previously dissolved PVA. For the quickest result, fresh
water is recommended.

Remove Breakaway support

Prints using Ultimaker Breakaway as support material will require post-processing to remove the support
structures. This can be achieved by breaking the support structures from the build material.

It is advised to wear protective gloves when the support structure contains sharp corners or when
working with bigger models.

1. Tear the inner support structure. Start by removing the walls of the support structure with a gripping plier.
This allows you to quickly tear away the majority of the inner support structure

2. Pull the Breakaway support from the build material. After removing most of the support structure, the
remaining part(s) can be pulled from the build material. Use cutting pliers to grip the Breakaway support
in a corner and try to carefully get underneath it, then bend it upwards. Repeat this for several corners,
so that you can loosen the support from the model around the corners. After this, pull the Breakaway
support from the model

3. Peel the last traces from the model. Sometimes a nal layer of the support material remains after pulling the

Breakaway support from the build material. If this happens, use cutting pliers to peel it o from a loose edge.

Any leftover traces on the model can be removed with tweezers

Ultimaker S5 Pro Bundle user manual 26

4.6 Change the printer conguration

Changing materials in the Material Station is easy and intuitive. This is possible during printing as well
as in an idle state:

1. Gently open the glass door of the Material Station

2. Press the eject button of the corresponding material bay to unload the lament

The materials in use during a print are blocked from unloading. Pressing the eject button of an active material

will not have any eect.

3. Remove the material spool from the material bay

When removing a spool that is not yet empty, put the end of the lament through the small hole in the

spool to prevent unwinding. Store the material according to the recommended storage conditions as
described in section 5.2

4. Take a new spool and use the wire cutters to ensure that the lament has a short, sharp tip before

loading the lament

5. Place the spool of lament into the material bay of the Material Station with the NFC tag on the left side

6. Insert the tip of the material into lament entry port 1 or 2 until the prefeeder grabs the material

7. Wait for the Material Station to detect the material and select Conrm to continue

Alternatively, select the material type manually.

8. Close the glass door of the Material Station

Removing an empty spool does not require pressing the eject button. There will be a length of lament left at

the end of an empty spool. This will rewind back into the Material Station. It is recommended to timely remove
empty spools from the Material Station.

Change print core

Print cores can be easily changed on the Ultimaker S5 by using the procedure from the menu. Besides changing
print cores, you also have the option to only load or unload a print core:

1. Go to the conguration menu, select the print core you want to change and select ‘Change’

2. Wait for the print core to heat up, unload the material, and cool down again

3. Open the glass doors of the Ultimaker S5 and the print head fan bracket and ‘Conrm’ when completed

4. Remove the print core carefully by squeezing the levers and sliding the print core out of the print head

Do not touch the contact points on the back side of the print core with your ngers.

Make sure you keep the print core completely vertical while removing or installing it so it will smoothly slide
into/out of the print head.

5. Insert a print core by squeezing the levers of the print core and sliding it into the print head slot
until you hear a click

It is possible that the print core includes a ring around the nozzle. Remove this nozzle ring before using the
print core on the Ultimaker S5. Learn more about this on the Ultimaker website.

6. Carefully close the print head fan bracket and Conrm when completed

7. Wait for the Ultimaker S5 to load the material into the print core

Ultimaker S5 Pro Bundle user manual 27

4.7 Calibration

Build plate leveling

While using the Ultimaker S5, build plate calibration should be performed to ensure reliable adhesion of the
print to the build plate. If the distance between the nozzles and build plate is too wide, your print won’t properly
adhere to the glass build plate. On the other hand, if the nozzles are too close to the build plate, it can prevent
material from extruding.

Make sure there is no excess material below the tip of the nozzles and the build plate is clean before the start
of a print or when you want to calibrate the build plate, or you might get inaccurate results.

Active leveling

Active leveling is automatically performed by the printer at the start of a print to create a reliable rst layer. During

active leveling, the Ultimaker S5 will create a detailed heightmap of the build plate surface. This information is

used to compensate for any inaccuracies of the build surface during the rst layers of the print. It will do this by

adjusting the build plate height while printing.

Do not touch the Ultimaker S5 during the active leveling procedure, as this could aect the calibration process.

Manual leveling

Perform manual leveling when the level of the build plate is too far out of range for active
leveling to compensate for.

1. Go to Preferences → Maintenance → Build plate → Manual leveling and select Start

2. Wait while the Ultimaker S5 prepares the manual leveling procedure

3. Use the touchscreen controls to move the build plate until there is approximately 1 mm distance between

the rst nozzle and the build plate. Make sure that the nozzle is close to the build plate without touching it.

Select Conrm to continue

4. Adjust the front-right thumb wheel to roughly level the front of the build plate. There should be a distance of
approximately 1 mm between the nozzle and build plate

5. Repeat step 4 for the front-left thumb wheel and select Conrm to continue

6. Place the calibration card inbetween the nozzle and build plate. Use the touchscreen controls to adjust the
position of the build plate until you feel some resistance when moving the card. Select Conrm to continue

Do not apply force to the build plate while ne-tuning with the calibration card, as this will lead to

leveling inaccuracies.

7. Place the calibration card in between the nozzle and build plate in the front right corner. Adjust the thumb
wheel until you feel some resistance when moving the card. Select Conrm to continue

8. Repeat step 7 for the front left corner and select Conrm to continue

After calibrating the build plate with the rst nozzle, the second nozzle needs to be aligned as well, to ensure

the heights of both nozzles are set correctly. For this it is only necessary to set the correct height by using
the calibration card.

9. Place the calibration card in between the second nozzle and build plate. Use the controls to adjust the position
of the build plate until you feel some resistance when moving the card. Select Conrm to continue

10. Wait for the printer to nish the manual leveling procedure

Ultimaker S5 Pro Bundle user manual 28

XY oset calibration

Besides the vertical oset, the horizontal distance between the nozzles in the X and Y direction also needs to be
congured. The print cores that are supplied with the Ultimaker S5 are already calibrated, but when the printer
detects a new combination, you will need to perform an XY oset calibration again. This calibration must only be

done once; after this, the information is stored on the printer. A correct XY calibration will ensure that the two
colors or materials align well.

To perform the calibration you will need an XY calibration sheet, which can found in the accessory box or
downloaded at ultimaker.com/XYcalibration.

Ensure 2 print cores and materials are installed before starting the calibration.

To start the calibration:

1. Go to Preferences → Maintenance → Print head → Calibrate XY oset and select Start calibration

2. The Ultimaker S5 will now print a grid pattern on the build plate. Wait until it is complete

3. Once the Ultimaker S5 has cooled down, remove the build plate from the printer and align it with the XY
calibration sheet. Ensure the printed grid is precisely placed on the two rectangles on the sheet

4. Find the best aligned lines on the printed X grid and note which number corresponds to these lines. Enter this

number as the X oset value on your Ultimaker S5

5. Find the best aligned lines on the printed Y grid and note which number corresponds to these lines. Enter this

number as the Y oset value on your Ultimaker S5

It is important that the printed XY oset print adheres well to the build plate and shows no signs of

underextrusion. If it does, it is recommended to repeat the calibration print.

Lift switch calibration

The switch bay enables the second print core to be lifted and lowered. For successful dual-extrusion prints, it is
important that print core switching functions well. The lift switch is already calibrated when the Ultimaker S5 is
shipped, but calibration can also be performed manually if needed.

To perform the lift switch calibration:

1. Go to Preferences → Maintenance → Print head → Calibrate lift switch and select Start calibration

2. Move the lift switch on the side of the print head to point towards you. Select Conrm to continue

3. Move the print head so that the lift switch ts in the switching bay. Select Conrm when completed

4. Wait for the print head to go to the home position and test the lift switch

5. Did the lift switch lower and raise the print core? If so, press Yes to complete the calibration. If not, select No to
perform the calibration again

Ultimaker S5 Pro Bundle user manual 29

4.8 Uninstalling the Air Manager

In some cases, it may be necessary to uninstall the Air Manager, for example for transportation or maintenance
reasons. Special tools are included in the box to remove the Air Manager from the Ultimaker S5.

It is recommended to uninstall the entire Air Manager, without removing individual modules.

1. Turn o the Ultimaker S5 using the power switch at the back

2. Disconnect the Air Manager cable from the UMB OUT port on the back of the Ultimaker S5 or
the Material Station

3. Take the two removal tools and align them with the leaf springs in the mounting bracket

4. Insert the removal tools behind the leaf springs

5. Push upwards until you hear a click

6. Gently lift the entire Air Manager o the Ultimaker S5

Upon rebooting the Ultimaker S5, a popup will appear on the touchscreen informing that the Air Manager has
been disconnected. Select Yes to conrm the removal of the Air Manager.

4.9 Humidity control

The Material Station has a built-in dehumidier. The dehumidier controls the humidity inside the Material Station.
Silica beads absorb the moisture in the chamber and maintain relative humidity under 40%. The dehumidier will

regenerate the silica beads when they are saturated.

The dehumidier can only regenerate if power is supplied to the Material Station.

If the Material Station has been unplugged for a long period, the dehumidier can take longer than usual to

reach stable conditions.

It is not recommended to store (moisture sensitive) materials in the Material Station if the power
cable is disconnected.

Ultimaker S5 Pro Bundle user manual 30

5. Maintenance

5.1 Update the rmware

Periodically, a new version of the Ultimaker S5 Pro Bundle rmware is released. To ensure that your Ultimaker
S5 Pro Bundle is equipped with the latest features it is recommended to keep the rmware updated

to the latest version.

Updates for the Material Station and Air Manager are automatically installed alongside the newest

Ultimaker S5 rmware.

Update your Ultimaker via the network

If the Ultimaker S5 Pro Bundle is connected to a network, it automatically checks for available rmware updates.
When a new rmware is available, the printer will prompt you to download and install it via the touchscreen

interface. Alternatively, check for updates manually by navigating to System → Maintenance → Update rmware.

Do not power o the printer during the rmware installation.

Update your Ultimaker via USB

If your Ultimaker S5 Pro Bundle is not connected to a network, you can update to the latest rmware via USB. The
rmware les are found on the Ultimaker website:

1. Navigate to ultimaker.com/rmware, and select Ultimaker S5

2. Download the rmware image and store it in the root directory of your USB stick

3. Insert the USB stick into the USB port of the Ultimaker S5

4. Go to Preferences → Maintenance → Update rmware and select the new rmware in the update menu

5.2 Material handling and storage

The optimal storage temperature for PLA, Tough PLA, Nylon, CPE, CPE+, PC, TPU 95A, PP and Breakaway is between

-20 to +30 °C. For ABS the advised temperature is between 15 and 25 °C, and for PVA 0 to 30 °C. Furthermore,
a relative humidity of below 50% is recommended for PVA, TPU 95A, PP and Breakaway. If these materials are

exposed to a higher humidity the quality, of the material can be aected.

The Material Station can be used to store up to six spools of material. As long as the Material Station receives
power, the intelligent atmospheric management keeps the relative humidity below 40%. This means opened spools
can be safely stored in the Material Station.

Keep the door of the Material Station closed to enable optimal humidity control.

Additional opened spools of material must be stored in proper conditions. If material is stored incorrectly, it may

aect its quality and usability. To keep your materials in optimal condition, store them:

• Out of direct sunlight

• In a resealable bag

To minimize moisture absorption, store the material in a resealable bag, including the supplied desiccant (silica gel)
directly after unloading the spool from the Material Station.

Ultimaker S5 Pro Bundle user manual 32

5.3 Maintenance schedule

To keep your Ultimaker S5 Pro Bundle in optimal condition we recommend the following maintenance schedule,
based on 1,500 printing hours per year.

Every month Every 3 months Every year

Clean the Ultimaker S5, Air Manager and
Material Station
Lubricate the axles (*)

Check for play on the axles
Check tension of short belts
Check for debris in front fan of print head
Check quality of nozzle cover
Lubricate lead screw Z motor
Clean the feeders
Clean the print cores

Lubricate the feeder gear
Replace the Bowden tubes
Clean system fans
Lubricate hinges

Replace the Air Manager lter

(*) The X, Y and Z axles do not need lubrication for the rst year of using the printer. After this, they should

be lubricated monthly.

If the usage frequency is higher, we recommend performing more frequent maintenance on your printer to
ensure optimal printing results.

5.4 Clean the Ultimaker S5, Air Manager and Material Station

For the best print results, it is important to keep the Ultimaker S5 Pro Bundle clean while using it. It is advised not
to use the Ultimaker S5 in a room where it can easily be covered with dust, and to remove small pieces of material
that might accumulate in the printer. There are a few parts in the Ultimaker S5 Pro Bundle that might require
more regular cleaning.

Clean the glass build plate

After printing, there might be print leftovers or excess glue stuck to the build plate. This can cause an uneven print

surface. Potential sources of contamination are dust or fatty substances such as nger grease. Removing a print

may also reduce the adhesion quality of a layer of glue. It is advised to regularly clean the build plate and reapply
glue (if applicable).

Before starting a new print, always check the surface of the build plate. At least once a month, clean the build plate
thoroughly by taking the following steps:

Always make sure that the build plate has cooled down and is lowered to the bottom of the Z axis.

1. Open the build plate clamps at the front, slide the glass build plate forward, and take it out of the printer

2. Use lukewarm water and a non-abrasive sponge to clean the build plate and to remove any adhesives
If necessary, some detergent can be used to remove adhesives, or alcohol gel can be used to get rid of
any fatty substances

3. Dry the build plate with a clean microber cloth

4. Place the glass build plate on the heated bed with the warning sticker facing upwards. Ensure that it snaps into
the build plate clamps at the back and close the build plate clamps at the front to secure it

Clean the glass components

All glass components of the printer (the glass doors and touchscreen) should be cleaned regularly to remove dust

or ngerprints. They can be cleaned by using a dry, or somewhat moist microber cloth.

Ultimaker S5 Pro Bundle user manual 33

Clean the nozzles

While using the Ultimaker S5, material can get stuck to the outside of the nozzles and degrade. Although this
will not damage your printer, it is recommended keep the nozzles clean in order to achieve the best print results.
Before starting a new print, always check the nozzles. At least once a month, remove the plastic from the outside of
the nozzles by taking the following steps:

During this procedure do not touch the nozzles and be careful while cleaning them as they will become hot.

1. On the Ultimaker S5, navigate to the conguration menu, select Print core 1, then click on the icon in the
top-right corner and select Set temperature

2. Use the controls to set the target temperature to 150 °C. Repeat this for Print core 2 and make sure this
print core is lowered

3. Wait for the material on the outside to soften. When the nozzles are hot, carefully remove the
material with tweezers

The nozzle cover is fragile and has a sealing function. Be careful not to damage the nozzle cover
when using tweezers.

Material may have accumulated higher up on the outside of the nozzle, above the nozzle cover. Check if this is
the case by opening the print head fan bracket. To ensure the print head can close smoothly, this material
should be removed using tweezers, as described above.

Clean the Bowden tubes

Particles in the Bowden tubes can impede smooth movement of the lament, or mix colors. Clean the Bowden
tubes at least once a month, or after experiencing an issue with lament grinding. To clean the Bowden tubes, they
must rst be removed from the printer.

This is only necessary for the Bowden tubes to the print head. The Bowden tubes of the Material Station do not
require regular cleaning.

1. Turn o the printer and open the Air Manager

2. Place the print head in the front-right corner

3. Remove the clamp clips from the tube coupling collets at the print head and feeders

4. Press down on the tube coupling collet in the print head and at the same time, pull the Bowden tube upwards,
out of the print head. Repeat these steps for the feeder

The cable clips that hold the second Bowden tube to the print head cable do not have to be removed, you can
leave them in place. Leave the Bowden tubes in the mounting bracket of the Air Manager.

5. Cut o a small piece of sponge or ball up a piece of tissue

6. Insert this into the feeder end of the Bowden tube and push it all the way through the tube with a length of

lament. Do this for both Bowden tubes, using a clean piece of sponge or tissue for each

To clean the tube most eciently, make sure the sponge or ball of tissue is a tight t inside the Bowden tube.
Note that if it is too big it will be dicult to push through.

7. Insert the Bowden tube into the feeder by pressing down on the tube coupling collet in the feeder and pushing
the Bowden tube all the way in. Secure the tube with the clamp clip. Repeat this for the other Bowden tube

8. Insert the Bowden tube into the print head by pressing down on the tube coupling collet in the print
head and pushing the Bowden tube all the way in. Secure the tube with the clamp clip. Repeat this for
the other Bowden tube

9. Close the cover of the Air Manager

Ultimaker S5 Pro Bundle user manual 34

Inside of the printer

Small pieces of material can gather inside the printer, such as priming blobs. Remove these regularly from the
inside of the printer by taking the following steps:

1. Raise the build plate by navigating to Conguration → Build plate and select Raise

2. Clean the inside of the printer with a microber cloth or vacuum cleaner. Pay extra attention to the area around
the Z limit switch as obstructions here can cause print problems

Leaving larger objects on the bottom panel can lead to errors, as they prevent the build plate
from properly homing.

Air Manager and Material Station

It is recommended to clean the glass door of the Material Station and the cover of the Air Manager regularly

to remove dust or ngerprints. All the surfaces – except the Air Manager lter - can be cleaned by using a
damp microber cloth.

Only use water and mild detergent to clean the Material Station and Air Manager.

5.5 Lubricate the axles

To make sure that your print head and Z stage can move smoothly at all times, it is advised to lubricate the axles

every month after the rst year of printing. Dry axles can show ias small ridges on print surfaces. Apply some oil to

the axles at least once a month.

A bottle of oil is included in the accessory box of your Ultimaker S5. This oil is specically for the smooth axles of the
Ultimaker S5. Only use the supplied oil, as using other oils or grease may aect the coating of the axles, which can
aect the performance of your Ultimaker S5.

X and Y axles

Apply a small drop of oil to each of the X and Y axles as well as both print head shafts. Manually move the print
head around to evenly distribute the oil.

Do not apply too much oil to the axles, as it might drip from the axles on to the build plate, which will aect

print adhesion. If a drop of oil does fall on the build plate, make sure to clean it thoroughly before printing.

Z axles

Apply a small drop of oil to each of the Z axles. In the Ultimaker menu, go to Conguration → Build plate. Select Raise
and then Lower to move the build plate up and down in order to evenly distribute the oil.

Ultimaker S5 Pro Bundle user manual 35

5.6 Check for play on the axles

The four X and Y axles are locked in place by the pulleys. However, it is possible that one or more of the pulleys can

become slightly loose over time, which could aect their alignment. If this is the case, there could be play on the X

and/or Y axles which can cause issues with print quality.

It is recommended to check for play on the axles at least once every three months.

1. Open the cover of the Air Manager to access the axles

2. Start with the right X axle. Place the print head in the back-left corner of the printer to keep it out of the way

3. Hold the frame of the Ultimaker S5 with one hand, and rmly hold the right X axle with the other

4. Attempt to move the axle forwards and backwards; do not be afraid to apply too much force

5. Repeat this for the other axles. Make sure to move the print head to the opposite side each time

The axles should not move at all. If one of the axles does move, you will notice a ticking noise caused by the pulleys
hitting the frame. In this case, it is recommended to calibrate the print head.

5.7 Check the tension of the short belts

Maintaining correct tension on the short belts is important to ensure good print quality. The short belts transfer
the movements of the X and Y motors to the print head. If the belts are too loose, print head movement may not be
accurate, which can cause print inaccuracies.

Over time, the belts may become slack. It is recommended to check the tension of the short belts at least
once every three months.

Pluck the two short belts to check their tension.They should resonate, like a guitar string. It should not be possible
to press the belt against itself. Furthermore, the tension of the two belts should be equal.

To restore the tension, perform the following steps:

1. Open the cover of the Air Manager to access the X and Y motors

2. Loosen the Y motor by using the hex screwdriver to loosen the four bolts that hold the Y motor to the left
panel. Do not remove the bolts. The motor should be able to slide up and down

3. Firmly press down on the motor with one hand. This ensures maximum tension on the short belt

4. While still pressing the motor down, tighten the four bolts of the Y motor in a cross pattern. First tighten the
topleft bolt, then the bottom-right, followed by the bottom-left and ending with the top-right. This ensures that
the motor is attached straight

5. Perform the above steps for the X motor that is attached to the back panel. Afterwards, check the
tension of both belts again

Ultimaker S5 Pro Bundle user manual 36

5.8 Check for debris in the front fan of the print head

The front fan cools the print cores during a print. This helps to prevent the heat from the nozzle
traveling too far upwards.

The fan takes in air from the front of the print head and directs it towards the print cores. Sometimes the airow
causes thin strands of lament to be sucked into the fan during a print. If strands accumulate in the fan, they
can decrease the eective cooling and eventually obstruct the fan and prevent it from spinning. Especially high-

temperature materials, such as CPE+, PC, and ABS are sensitive to this.

To check the front fan, rst gently open the front fan bracket. Blow into the front fan to see if it smoothly

spins. If it does not move at all, or stops spinning abruptly, carefully clear any obstructions from the front
fan with some tweezers.

Make sure that the print cores are completely cooled, and the printer is turned o before

performing this check.

Some lament debris can also be visible from the outside of the print head. Make sure to remove this too.

If the fan is still not spinning after removing visible lament debris, it should be replaced.

5.9 Check the quality of the nozzle cover

The nozzle cover shields the print cores from cold airow from the fans, helping the print cores to maintain a
stable temperature while printing. The cover also helps to prevent backow of material into the print head when

something goes wrong during printing.

The heat of the nozzles may cause wear on the nozzle cover over time. It is recommended to check the
quality of the cover at least once every three months. The accessory box of the Ultimaker S5 contains three
spare nozzle covers.

Examine the bottom of the print head to see if the holes where the nozzles come through are still round and the
cover still forms a good seal. Also gently open the fan bracket to check the other side of the nozzle cover.

If the nozzle cover looks like it needs to be replaced, please follow these instructions.

Remove the old cover

1. First, remove both print cores by going to the conguration overview and selecting Unload for both print cores

2. Close the print head fan bracket, and manually place the print head in the front center of the printer

3. Peel away the front corner of the nozzle cover, and pull it out of the print head fan bracket

Ultimaker S5 Pro Bundle user manual 37

Place the new cover

1. Open the print head fan bracket

2. Take the new nozzle cover and hold it in the correct orientation behind the print head fan bracket. Make sure
the protruding shapes of the cover match the shapes of the holes in the bracket

3. Insert the middle tab of the nozzle cover through the slot in the print head fan bracket. From the inside of the
print head, apply pressure to the metal plate. At the same time, pull the tab through the bracket and plate until
the seal locks the cover in place

Use at tip or round tip tweezers to pull the tab through the metal plate. This makes this action easier, as the
tab may be dicult to reach by hand.

4. Pull the right side of the nozzle cover, fold the pocket over the edge of the metal plate, and push the silicone
tab under the metal tab of the print head fan bracket. Repeat this for the left side

5. Push the front tab through the slot in the print head fan bracket, while applying pressure to the metal plate
from the inside of the printer. Make sure the seal is pushed through the plate, to lock the cover in place

6. Close the print head fan bracket and check if the new nozzle cover is correctly placed. Slide your nger across
the bottom of the print head. If the nozzle cover easily detaches from the fan bracket, it is not correctly placed.
Follow steps 3 - 5 again

If the nozzle cover is not placed correctly, it may get caught on the print. This could cause the fan bracket to
open during printing.

7. Insert both print cores, following the guide in the conguration menu

8. With the front fan bracket closed, hold the nozzle cover at both sides and slightly move it left and right. The
metal place and nozzle cover will now align themselves with the print cores

The nozzle cover should not easily detach from the fan bracket.

It is recommended to check the placement and alignment of the cover by manually lifting and lowering the
second print core. To do this, move the lift switch on the right side of the print head. Check if the fan bracket
remains closed as the second print core is lowered.

5.10 Lubricate the lead screw of the Z motor

The lead screw is connected to the Z motor and controls the movements of the Z stage. To ensure smooth
movement of the Z stage, it is recommended to periodically apply grease to the lead screw.

Over time, grease may need to be reapplied to maintain consistent and accurate movement of the Z stage. A tube
of grease is included in the accessory box of your Ultimaker S5.

1. Make sure that the build plate is positioned at the bottom of the Ultimaker S5

2. Apply a small amount of grease to the lead screw of the Z motor

3. In the Ultimaker menu, go to Conguration → Build plate

4. Select Raise and then Lower to move the build plate up and down to evenly distribute the grease

Only use the grease on the lead screw of the Z motor.

Ultimaker S5 Pro Bundle user manual 38

5.11 Clean the feeders

The feeders forward lament to the print head. To make sure that exactly the right amount of material is extruded,

it is important that the feeder gears can smoothly turn.

After many hours of printing, or when material has been ground down, there is a chance that there are small

lament particles in the feeders. It is recommended to clean the inside of the feeders after three months. In order

to do this, the feeders have to be removed from the printer.

The following steps need to be performed for both feeder 1 and feeder 2:

1. Turn o the printer and remove the power extension cable

2. Remove the clamp clips from both sides of the feeder, press on the tube coupling collet, and pull the Bowden
tubes out of the feeder. Next, remove the two tube coupling collets

3. Reduce the tension of the feeder by turning the bolt in the top of the feeder with the hex screwdriver, until the
indicator is completely at the top

The hex screwdriver that was supplied with the Ultimaker S5 cannot be used for this action in combination with
the Air Manager. Use a 2 mm hex key instead.

4. Use the hex screwdriver to loosen the four bolts of the feedder housing

5. Carefully pull the front part of the feeder away from the printer and put it aside

Be careful not to lose the ring that is located at the bottom of the feeder. If it falls out, place it back in the
feeder housing with the widest side at the top.

6. Use a small brush to gently clean all lament particles from the knurled wheel, the ow sensor axis, and the
inside of the feeder housing

7. Place the front part over the feeder again and rmly push it into place. Insert the four bolts and tighten them in
a cross pattern, starting in the top-left corner

8. Insert the tube coupling collets into the feeder and push the Bowden tubes from the Ultimaker S5 and the
Material Station all the way in. Secure the tubes with the clamp clips

9. Reset the tension of the feeder by turning the bolt in the top of the feeder, until the indicator
is at the middle mark

5.12 Clean the print cores

Maintenance of the BB print core should be performed once every three months, or after 400 printing hours. Using

the Ultimaker cleaning lament is the most eective way to clean and unclog the BB print core on the Ultimaker S5.
If you don’t have the Ultimaker cleaning lament at your disposal, you can use PLA instead.

Cleaning lament can be used to clean the print core on an Ultimaker S5 by applying hot and cold pulls. Hot pulls

are used to get the biggest parts of degraded material out of the print core and are especially necessary when
a print core is clogged. With a cold pull, the remaining small particles will be pulled out, ensuring the print core
is completely clean.

If necessary, you can also use this method to clean an AA or CC print core. The AA print cores do not require

preventive maintenance. The print core CC Red 0.6 benets from preventive maintenance once a month, or

after 150 printing hours.

Ultimaker S5 Pro Bundle user manual 39

Preparation

1. Go to Preferences → Maintenance → Print head → Print core cleaning and select Start to begin
the cleaning procedure

The print head will move to the front-right corner to prepare itself.

2. Select the print core you want to clean: Print core 1 or Print core 2

3. Select the material you want to use for cleaning: Cleaning lament or PLA lament

4. Wait for the printer to heat up the print core

5. Open the cover of the Air Manager

6. Remove the Bowden tube from the print head. First, remove the clamp clip and then push down on the tube
coupling collet while pulling the Bowden tube upwards, out of the print head. Select Conrm to continue

Hot pull

1. Insert the lament into the print head until you feel some resistance

2. Hold the lament with pliers and gently apply pressure to the material for ±1 second so that it extrudes from

the print core or until it cannot be pushed any further, and directly pull the lament out with a quick, rm pull

Use pliers to prevent injuries to your hands in case the material breaks.

3. Cut o the tip of the lament that you have just pulled out

4. Check the color and the shape of the tip of the lament and compare it with the image below. The goal
is to have a clean tip

5. Repeat this procedure until there is no more degraded material visible on the tip of the cleaning lament.

The tip of the lament should look as clean as the example on the right

6. Once the tip of the lament is clean, manually ush some lament through the print core with pliers and take it
out again. Select Conrm to continue

Cold pull

1. Insert the lament into the print head until you feel some resistance

2. Hold the lament with pliers and gently apply pressure to extrude some material. Select Conrm to continue

3. Maintain pressure on the lament with the pliers for the duration of the progress bar

4. Release the lament and wait until the print core has cooled down

5. Grab the lament with pliers and pull it out with a quick, rm pull. Select Conrm to continue

6. Take a look at the tip of the lament and see if it has a clean, cone-shaped tip like shown on the example to the
right. Select Conrm to continue

If the tip of the lament is not clean, go back to hot pull or cold pull and repeat the cleaning steps.

Reassembly

1. Insert the Bowden tube into the print head and secure with the clamp clip. Select Conrm to continue

2. Wait for the Ultimaker S5 to nalize the cleaning procedure

3. Close the cover of the Air Manager

Ultimaker S5 Pro Bundle user manual 40

5.13 Lubricate the feeder gear

To ensure the feeders forward the lament smoothly and accurately, the gears are lubricated. After many hours of
printing, it is recommended to reapply this lubrication. As small lament particles may have stuck to the gears, it is
advised to clean them rst.

It is also recommended to replace the Bowden tubes after one year. While lubricating the feeder gears, follow
the instructions to simultaneously replace the Bowden tubes.

The following steps need to be performed for both feeder 1 and feeder 2:

1. Turn o the printer and remove the power extension cable

2. Remove the clamp clip from the feeder-end of the Bowden tube, press down on the tube coupling collet and
pull the Bowden tube upwards out of the feeder

3. Use the hex screwdriver to loosen the two bolts that hold the feeder to the back panel

4. Carefully move the feeder away from the back panel and disconnect the lament detection cable

from the ow sensor

5. Use a clean cloth or a cotton swab to wipe all lament particles and grease residue from the feeder gears.
Clean both the gear connected to the motor and the larger gear inside the feeder

6. Apply a small amount of grease to the gear attached to the feeder motor. There is no need to spread this out;
the feeder will do this automatically when it turns

7. Hold the feeder close to the back panel and connect the lament detection cable to the ow sensor

8. Place the feeder back on the printer and secure it with the two bolts

9. Push the Bowden tubes from the Ultimaker S5 and the Material Station all the way into the tube coupling
collets. Secure the tubes with the clamp clips

5.14 Replace the Bowden tubes

This only applies to the Bowden tubes on the Ultimaker S5, between the feeders and the print head. The
Bowden tubes of the Material Station do not require regular replacement.

The Bowden tubes guide the lament from the feeders to the print head.

Forwarding improperly cut or ground down lament through the Bowden tube could scratch or damage the inside
of the tube. If this happens, the lament can no longer be smoothly forwarded to the print head. This can lead to

under-extrusion or other print quality issues.

After removing a Bowden tube multiple times, the tube coupling collet can wear out. If this happens, the tube

coupling collet will no longer have a rm hold on the Bowden tube. In this case, the Bowden tube will move up and

down during prints, which can negatively impact print quality.

If the Bowden tubes are permanently damaged, they need to be replaced. To maintain optimal print quality. it is
recommended to replace the Bowden tubes every year.

Disassembly

1. Open the cover of the Air Manager

2. Place the print head in the front-right corner

3. Use your ngernail to remove the clamp clips from the tube coupling collets at the print head and feeders

4. Press down on the tube coupling collet in the print head and at the same time, pull the Bowden tube upwards,
out of the print head. Repeat these steps for the feeders

5. Loosen the four cable clips from the Bowden tube (extruder 2)

6. Guide the Bowden tubes through the mounting bracket of the Air Manager to remove them

Ultimaker S5 Pro Bundle user manual 41

Reassembly

1. Take the new Bowden tubes and note the two dierent sides. The side which is chamfered should be inserted
into the feeder. This allows easier access of the lament into the Bowden tube. The at side should be

inserted into the print head

2. Move the Bowden tubes through the slots in the mounting bracket of the Air Manager from the top

Above feeder 2, the Bowden tube should be placed in front of the print head cable.

3. Push the Bowden tubes all the way into the tube coupling collets of the feeders and print head. Secure the
tubes with the clamp clips

4. Click the four cable clips of the print head onto Bowden tube 2 and divide equally

5. Close the cover of the Air Manager

5.15 Clean the fans

System fans

The system fans are positioned at the back of the Ultimaker S5 and need to be cleaned once every year.

This can be done by blowing into the fans in order to get small lament particles out. If necessary, an air blower or

compressor can be used instead.

Air Manager fan

The fan in the Air Manager should be inspected once every year for dust and dirt. If the fan shows dust, this can be

removed with a soft brush. Remove any dirt with a damp microber cloth.

Ensure the Ultimaker S5 is turned o when cleaning the fan.

5.16 Lubricate the hinges

To make sure the glass doors will open and close smoothly, the hinges of the glass doors must be lubricated once a
year. This can be done by placing a small drop of oil in the top hole of each hinge.

The hinges of the Air Manager cover and the Material Station door do not require any maintenance.

5.17 Replace the Air Manager lter

The lter in the Air Manager is a consumable. It should be replaced every 1500 printing hours to maintain proper
ltering. The printer keeps track of the lter usage time and will alert you when replacement is due.

To replace the lter in the Air Manager, navigate to Preferences → Maintenance → Air Manager → Replace and follow

the steps on the touchscreen:

The function of the Air Manager’s lter is to reduce the emission of ultrane particles. These particles will
remain in the lter. The used lter should be handled with care during the replacement procedure. If the used
lter is not properly handled, there is a risk of the ultrane particles being released.

Ultimaker S5 Pro Bundle user manual 42

1. Open the Air Manager and wait for the printer to prepare the lter replacement procedure

2. Take out the used lter by pulling the tab on the lter towards you and removing it from the lter housing

3. Directly place the used lter in a (resealable) bag and close it

4. Insert the replacement lter into the lter housing and gently push it. Select Conrm when the

lter is completely ush

5. Close the Air Manager to nish the placement and select Finish when done

If the lter is not replaced according to the above procedure, the lter usage counter will not be reset.

Never replace the lter while the Ultimaker S5 is in operation or if the Air Manager fan is spinning.

The lter in the sealed bag can be disposed of with your regular household waste.

Ultimaker S5 Pro Bundle user manual 43

6. Troubleshooting

6.1 Error messages

This list shows the most common error messages that relate to the Ultimaker S5 Pro Bundle. For more information

on troubleshooting these error messages please go to the error specic page on the Ultimaker website.

Ultimaker S5

• An unspecied error has occurred. Restart the printer or go to ultimaker.com/ER27

• Max temp. error on the print core in print head slot [x]. Go to ultimaker.com/ER28

• Min temp. error on the print core in print head slot [x]. Go to ultimaker.com/ER29

• Max temp. error on the build plate. Go to ultimaker.com/ER30

• Heater error on the print core in print head slot [x]. Go to ultimaker.com/ER31

• The Z axis is stuck or the limit switch is broken. Go to ultimaker.com/ER32

• The X or Y axis is stuck or the limit switch is broken. Go to ultimaker.com/ER33

• There is a communication error with the print head. Go to ultimaker.com/ER34

• There is an I2C communication error. Go to ultimaker.com/ER35

• There is an error with the safety circuit. Go to ultimaker.com/ER36

• There is a sensor error within the print head. Go to ultimaker.com/ER37

• Active leveling correction failed. Manually level the build plate or go to ultimaker.com/ER38

• An incorrect print temperature is specied. Go to ultimaker.com/ER39

• An incorrect build plate temperature is specied. Go to ultimaker.com/ER40

• The motion controller failed to update. Go to ultimaker.com/ER41

• This print job is not suitable for this printer. Go to ultimaker.com/ER42

• The ow sensor within feeder [x] is not working properly. Go to ultimaker.com/ER43

Air Manager

• Expected Air Manager is missing. Go to ultimaker.com/ER80

• Air Manager fan is unable to rotate at the desired speed. Go to ultimaker.com/ER86

Material Station

If you encounter an error in the range of ER50-ER79, there may be an issue within your Material Station. Go to the
link shown on your display for steps on how to resolve your issue.

6.2 Print core troubleshooting

Clogged print core

If material does not ow from the print core for at least 10 minutes, it could suggest that the print core is clogged

with degraded material. In this case, the print core should be cleaned by performing the hot and cold pull method.

Using the Ultimaker cleaning lament is the most eective way to clean and unclog a print core on the Ultimaker
S5. If you don’t have the Ultimaker cleaning lament at your disposal, you can use PLA. Take a look at chapter 5.12,

‘Clean the print cores’ for detailed instructions.

Print core not recognized

If a print core is not recognized by the Ultimaker S5, the printer will inform you. The main reason for this is dirty
contact points on the PCB at the back side of the print core. When this happens, clean the contact points with a
cotton swab and some alcohol.

Do not touch the contact points on the back of the print core with your ngers.

Ultimaker S5 Pro Bundle user manual 45

6.3 Print quality issues

Poor build plate adhesion

When you experience problems with the adhesion of a print to the build plate, the following
actions can be performed:

• Ensure that the correct material settings and adhesion method were used (see chapter 4.2 Materials)

• Recalibrate by using the detailed active leveling mode (see chapter 4.7 Calibration)

• Check the Ultimaker Cura settings that were used, and try printing with one of the default

Ultimaker Cura proles

Grinding PVA

Typically incorrect handling or storage of the material can lead to grinding of the material. PVA should be printed
and stored at a low humidity to avoid problems while printing. We advise a humidity below 50% for storage and
below 55% while printing. It is also recommended to keep the ambient temperature below 28 °C while printing.

Keep the PVA in the Material Station and ensure the door remains closed to ensure a relative humidity of <40%.
When PVA is ground down by the feeder, there are three main causes:

• Incorrect storage. PVA is a material that absorbs moisture relatively easily and therefore storing it correctly
(resealable bag, with humidity below 50%) is important. If PVA absorbs too much moisture it will get soft and
malleable/pliable and in some cases even sticky. This can cause problems in the feeder as it might not be able
to forward the PVA properly anymore. If this happens you can dry the PVA

• Coated Bowden tube. The Bowden tube can get coated on the inside due to incorrect printing conditions
(mainly high humidity). If the humidity of the printing environment is too high (above 55%) and temperature is
too high (above 28 °C) PVA might not be able to move easily through the Bowden tube. A solution for this is to
clean the Bowden tube and dry it very well

• Clogged print core. High humidity can aect PVA quality, and lead to clogs in the print core. As a consequence,

lament might get jammed, causing grinding in the feeder. When this happens, the print core should be

cleaned by following the procedure described in chapter 5.12

For more information on how to resolve grinding issues, you can take a look the Ultimaker website
for further assistance.

Under-extrusion

In simple terms, under-extrusion is when the printer is unable to supply a sucient amount of material. Your

Ultimaker S5 is under extruding when you see missing layers, very thin layers, or layers that have random
dots and holes in them.

Under-extrusion can have several causes:

• Use of low-quality material (diameter inconsistency) or wrong settings

• Feeder tension not set correctly

• Friction in the Bowden tube

• Small particles of material in the feeder or Bowden tube

• A partial clog in the print core

If your Ultimaker S5 is aected by under–extrusion, it is advised to take a look at our online resource pages for

detailed troubleshooting instructions.

Ultimaker S5 Pro Bundle user manual 46

Warping

Warping occurs due to material shrinkage while printing, causing the corners of the print to lift and detach from

the build plate. When plastics are printed, they rstly expand slightly but contract as they cool down. If material

contracts too much, the print will bend upwards from the build plate.

When your print is warping, ensure you have done the following:

• Use the active leveling to level the build plate

• Ensure the correct adhesion method is used

• Use the correct temperature and other settings as in the default Ultimaker Cura proles

• Adjust the shape of your model according to the design guidelines described on

ultimaker.com/3D-model-assistant

• Use another material that is less prone to warping

To troubleshoot this issue in more detail, take a look at the Ultimaker website.

6.4 Material Station not recognised

If the Material Station is not recognized by the Ultimaker S5, rst check if you have installed the latest rmware.

The Material Station will only function correctly when your Ultimaker S5 is running rmware that supports it.

Using an unsupported version may cause damage to your printer.

Another possibility is that your system may not be connected properly. Check the Material Station and Ultimaker S5
cables. Ensure the Material Station cable is securely connected to the UMB IN port on the Material Station and the
other end to the UMB OUT port on the Ultimaker S5.

The UMB OUT port on the Material Station and the NFC port on the Ultimaker S5 should not be used to connect
the Material Station.

If the Material Station is still not recognized, contact your local service provider for support.

6.5 Air Manager not recognized

If the Air Manager is not recognized by the Ultimaker S5, rst check if you have installed the latest rmware.

The Air Manager will only function correctly when your Ultimaker S5 is running rmware that supports it. Using

an unsupported version may cause damage to your printer.

Another possibility is that it may not be connected properly. Follow the steps below to check the Air Manager cable.

1. Power o the Ultimaker S5

2. Ensure one end of the Air Manager cable is securely inserted into the lter housing

3. Ensure the other end of the cable is securely inserted into the UMB OUT port at the back of the Ultimaker S5,
or, if you also have a Material Station, in the UMB OUT port at the back of the Material Station

The Air Manager cable should not be connected to the NFC port.

4. Turn the Ultimaker S5 on again and select Add Air Manager

If the installation continues to fail, contact your local service provider for support.

Ultimaker S5 Pro Bundle user manual 47

6.6 Material stuck

Sometimes lament can become stuck within the extrusion train of the Ultimaker S5 Pro Bundle. An error

code will be shown if this occurs. The error code can be used to troubleshoot where along the extrusion train

the lament blockage has occurred. Please follow the link provided to get more troubleshooting information
for the specic case.

Before removing stuck lament, power down machine and remove the power supply plug.

To remove stuck lament, push it out out in a forward-feeding motion.

The best way to troubleshoot this problem, depends on where in the Ultimaker S5 Pro Bundle the

material is located. Carefully try to push the lament out from the same lament bay and entry point from

which it was broken.

If you feel a blockage when feeding lament through the extrusion train, it may be that the pathway is blocked
by a broken lament strand. Do not exert force as this may cause damage to the internal parts of the Material
Station. Instead, try pushing the broken lament strand from another entry point.

If the broken lament is visible in one of the Bowden tubes, detach the Bowden tube from the Ultimaker S5 feeder
and push the broken piece out with another length of lament.

Do not remove the Bowden tube from the decoupler. Instead, forward the lament from the material entry point in

the Material Station, until the piece is visible in the Bowden tube above the decoupler.

6.7 Material grayed-out

You may encounter grayed-out materials displayed in the materials list on the Ultimaker S5 display. A grayed-out
material may not be usable because of either:

• Material and core incompatibility. Please check that the loaded material is compatible with the print core of
the extruder. The Material Station will prevent materials from being extruded from an incompatible print core

• Material print prole not updated. All materials must have their material print proles updated to be
compatible with the Material Station. All Ultimaker materials have been updated and are immediately
compatible with the Material Station

Ultimaker S5 Pro Bundle user manual 48

7. Warranty

7.1 General

Ultimaker grants a standard warranty on the Ultimaker S5 Pro Bundle (‘Product’) in the country where the
product was purchased.

From the date the product is sold and delivered to an end-customer for the rst time, as evidenced by the

original customer’s purchase invoice, Ultimaker warrants the product is free from defects in material, design and
workmanship for a period of twelve (12) months. Only the original purchaser is entitled to claim warranty and the
warranty period is limited to his/her lifetime.

For a warranty claim to be valid (i) notication must be made before the end of the warranty period, (ii) conform to
any additional stipulations of the warranty, as dened below, (iii) must be substantiated with the original customer’s

purchase invoice, (iv) the serial number sticker must still be on the product(s) and (v) the product must be returned
in the original packaging. Since customers will only be entitled to make a warranty claim on submission of the

original invoice and packaging, we advise that both the invoice and ocial packaging are kept in a safe place. If the

original packaging is not available anymore, the customer can purchase such for an additional amount of EUR 25 or
equivalent in applicable local currency.

The customer – provided that they are a natural person who is not acting in the course of their profession or
business – may claim the rights to which they are entitled under the warranty without prejudice to their rights or
claims in accordance with the law.

7.2 Conditions

The Ultimaker warranty is granted under the explicit condition that:

• The product was sold, delivered and assembled by a recognized Ultimaker reseller (see ultimaker.com for
addresses of the recognized Ultimaker resellers)

• The product was newly manufactured on the date of purchase and not sold as used, refurbished or
manufacturing seconds

• Ultimaker’s latest software was installed and used in and with the product

• The Ultimaker’s installation and maintenance instructions as described in the manual for the product have been
observed. Unless the manual contains ‘do-it-yourself’ assembly instructions for the product or part thereof and
these have been followed up meticulously, the warranty will become invalidated if the product was at any time
disassembled or reassembled by any other person than a recognized Ultimaker reseller

Customers are welcome and we encourage them to use third-party materials, accessories, etc. That in itself, does
not void the warranty. If, however, the use of third-party elements, causes damage to the product, the part(s)

aected by this damage is excluded from warranty.

If a part of the product is repaired or replaced during the warranty period, the warranty period still remaining for
the entire product will apply to this part. However, repair and/or replacement will not extend the warranty period.

Ultimaker S5 Pro Bundle user manual 50

7.3 Notication

The Ultimaker resellers deal with this warranty on behalf of Ultimaker. Therefore, any notication on the basis of

this warranty must be made to the Ultimaker reseller from whom the product was originally purchased, even if this
is not in the customer’s present country of residence.

Any warranty claim must rst be recognized as justied, either by Ultimaker’s reseller or by Ultimaker. If so, the

reseller is obliged to rectify the defects free of charge according to this warranty. If the defect cannot be repaired,
the reseller will, within the warranty period, replace the product free of charge by an identical product, or, if the

product is no longer manufactured, by a similar replacement of the same value or oer an appropriate refund.

Depending on the country, the warranty may not automatically include costs incurred for shipping defective
products for scrutiny and/or repair, nor for shipping costs of replacement or repaired product(s) back to claimant.

7.4 Exclusions

This warranty does not apply to and therefore does not cover:

• Any defect or damage caused by inappropriate, incorrect or improper use, installation, maintenance, operation
and cleaning or normal wear and tear. For correct use, reference is made to the manual of the product

• Any other event, act, default or omission outside Ultimaker’s control

• Failure of the product caused by an accident

In any event, Ultimaker is not liable for indirect or consequential damages, including but not limited to loss of use,

loss of prot or revenue. Furthermore, Ultimaker’s liability is limited to the purchase value of the product.

7.5 Applicable law and competent court

This warranty is exclusively governed by Dutch law. Any dispute arising out of or in connection with this warranty
will be exclusively submitted to the jurisdiction of the court (Rechtbank) of Midden-Nederland, location Utrecht.

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