Ultimaker 2 Connect User guide
Ultimaker 2+ Connect
Installation and user manual
EN 10/2020 v1.0 Original instructions
Table of contents
1. Safety and compliance
1.1 Safety messages 4
1.2 General safety information 4
1.3 Hazards 5
1.4 Regulatory information 6
2. Introduction
2.1 Main components 9
2.2 Specications 11
3. Installation
3.1 Unboxing 13
3.2 What's in the box? 14
3.3 Hardware installation 15
3.4 First setup 16
3.5 Firmware update 17
3.6 Install Ultimaker Cura 18
4. Operation
4.1 Touchscreen 20
4.2 Materials 21
4.3 Preparing a print with Ultimaker Cura 22
4.4 Printing with the Air Manager 24
4.5 Remove the print 25
4.6 Change the printer conguration 26
5. Maintenance
5.1 Update the rmware 28
5.2 Material handling and storage 28
5.3 Maintenance schedule 29
5.4 Replace the Air Manager lter 30
6. Troubleshooting
6.1 Error messages 32
6.2 Extrusion problems 32
6.3 Adhesion issues 33
6.4 Air Manager troubleshooting 34
7. Warranty
7.1 General 36
7.2 Conditions 36
7.3 Notication 37
7.4 Exclusions 37
7.5 Applicable law and competent court 37
Ultimaker 2+ Connect user manual 1
Disclaimer
This manual sets out the instructions on how to install and operate the Ultimaker 2+ Connect. Please read and
understand the contents of this installation and user manual carefully. Failure to read the manual may lead to
personal injury, inferior print results or damage to the Ultimaker printer or its peripherals. Always make sure that
anyone who uses this 3D printer knows and understands the contents of the manual to make the most out of
the Ultimaker printer.
Upon delivery of the product, installation shall be done in accordance with the instructions in this user manual. The
handling, storage, use, or disposal of the device are beyond our control and are for your sole responsibility. We do
not assume responsibility and expressly disclaim liability for loss, injuries, damage, or expense arising out of or in
any way connected with the handling, storage, use, or disposal of the product.
The information within this document has been collected and represented with great care and is considered
accurate. In case inconsistencies or inaccuracies are observed those are unintentional and Ultimaker welcomes to
be made aware of those. Submit your feedback to Ultimaker via ‘Submit a request’ at support.ultimaker.com.
Intended use
Ultimaker 3D printers are designed and built for fused lament fabrication with Ultimaker materials mainly within
a commercial, professional, or educational environment. The mixture of precision and speed makes Ultimaker 3D
printers very suitable for concept models, functional prototypes, and small series production.
The Ultimaker 2+ Connect, with its networking capabilities and new touchscreen, delivers single extrusion for
simple applications.
Although we achieved a very high standard in the reproduction of 3D models with the usage of Ultimaker Cura,
the user remains responsible to qualify and validate the application of the printed object for its intended use. This
is especially critical for applications in strictly regulated areas like medical devices and aeronautics. While being
an open material platform, the best results will be achieved with Ultimaker materials, as eort has been made to
match material properties with machine settings.
Ultimaker 2+ Connect user manual 2
1. Safety and compliance
1.1 Safety messages
The information provided below is applicable to the Ultimaker 2+ Connect and Ultimaker 2+ Connect Air Manager
(“Ultimaker products”).
This guide contains warnings and safety notices.
Provides additional information that is helpful to do a task or to avoid problems
Warns of a situation that may cause material damage or injuries if the safety instructions are not followed.
The following ISO warning symbols are also used:
Magnetic eld (ISO 7010-W006)
Electricity hazard (ISO 7010-W012)
Hot surface (ISO 7010-W017). This symbol is also placed on the printhead and the glass build plate of the
Ultimaker 2+ Connect
Crushing of hands (ISO 7010-W024). This symbol is also placed on the bottom panel of the Ultimaker 2+
Connect under the build plate
Pinching and entanglement hazard
Read the user manual (ISO 7010-M002). Before using this product, read the complete user manual to
learn about all its features and safety related information. This symbol is placed on the front of the
Ultimaker 2+ Connect
1.2 General safety information
• Ultimaker products shall only be used by persons that have carefully read and understood the user manual
and the safety provisions in it
• Ultimaker 3D printers generate high temperatures and have hot moving parts that can cause injury.
Never reach inside Ultimaker 3D printers while they are in operation. Always control the printers with the
touchscreen at the front or the power switch at the back
• Allow the Ultimaker 3D printers to cool down suciently before reaching inside, typically 5 minutes, unless
explicitly stated otherwise for certain (maintenance) processes
• Do not change or adjust any parts of the product unless the change or adjustment is authorized by Ultimaker
• Do not store items inside Ultimaker products
• Ultimaker products are not intended for use by persons with reduced physical and/or mental capabilities, or
persons with lack of experience and knowledge, unless they are supervised or have been given instructions
concerning the use of the appliance by a person responsible for their safety
• This product is not intended for use by children. When using this product, children should be under constant
supervision of an adult responsible for their safety. Maintenance actions shall only be performed by an adult
• Do not change the lter of the Air Manager while the fan is in operation. Turn o the printer to make sure the
fan cannot start unexpectedly
Ultimaker 2+ Connect user manual 4
1.3 Hazards
Electrical safety
The external power supply should not be tampered with. If due to a defect replacement is needed, it should only be
replaced by the original type
A mains socket with protective earth/ground terminal must be used. Make sure that the building installation
has dedicated means of over-current and short-circuit protection. Please use a circuit breaker with a current
rating not exceeding 16A. For more information, please visit our website for the CB-certicate.
Always unplug the product before performing maintenance or modiciations, unless explicitly stated otherwise
for certain (maintenance) processes.
Mechanical safety
The Ultimaker 2+ Connect contains moving parts. Install the (optional) Ultimaker 2+ Connect Air Manager to ensure
a protective barrier from moving parts during operation, especially if operated near children.
Pinching and entanglement hazard. Do not reach into the top area of the printer during operation due to a
pinching hazard. Do not lean over the printer during operation due to risk of entanglement of hair, jewelry,
and/or scarfs. This may cause minor pain, but no signicant injury to the user is expected from pinching or
entanglement by the drive belts.
Crusing or pinching hazard. The force of the build plate is limited but may cause minor injury, so stay out of
the reach of the build plate during operation.
Always unplug the product before performing maintenance or modications, unless explicitly stated otherwise
for certain (maintenance) processes.
Risk of burns
Hot surface hazard. There is a potential risk of burns: the print heads of the Ultimaker 3D printers can reach
temperatures above 200 °C, while the heated bed can reach temperatures above 100 °C. Do not touch either of
these parts with your bare hands. This symbol is placed on the print head and on the glass build plate to warn
the user about this risk.
Always allow the product to cool down suciently before performing maintenance or modications, unless
explicitly stated otherwise for certain (maintenance) processes.
Emission hazard
During 3D printing, , Ultrane Particles (UFPs), Volatile Organic Compounds (VOCs), and other chemical
substances may be emitted. Above certain concentrations (Threshold Limit Values, TLV), these emissions
can pose a risk. Concentrations are inuenced by the lament and adhesive used, print conditions (e.g. print
temperature), room volume, Air Exchange Rate (AER), and number of printers in a room.
Ultimaker products are designed for use with Ultimaker materials and are open for use with materials from
third-party suppliers.
Ultimaker 2+ Connect user manual 5
Safe use information for Ultimaker materials. Ultimaker materials can be printed safely without any
ltering using the recommended temperatures and settings in a well-ventilated area (minimum refresh rate
or AER of 1.8 for a room size of 30.6 m3). When multiple Ultimaker 3D printers are operated in a contained
environment, concentrations of UFPs and/or VOCs will increase. Depending on the specic situation, please
consider other safety measures, such as an Air Manager to control UFPs, or a separate lter, cabinet, and/or
dedicated ventilation system.
Safe use information for third-party materials. Make sure to check with your material supplier whether
additional risks and safety measures apply. Additional safety measures may include a lter for the safe usage
of such materials. Please take the relevant information provided by the supplier of such lament/material
into account at all times for safe operation. Please check the safety data sheet of each specic material for
information. Ultimaker cannot be held responsible for any adverse eects from the use and/or performance of
third-party materials.
For classrooms and other locations where children may be present during printing, the use of Ultimaker PLA
and the addition of the Ultimaker 2+ Connect Air Manager are recommended.
Magnetic eld
Staticmagneticeldhazard.Due to the static magnetic eld caused by the magnets in the printer and in the
front enclosure of the Ultimaker 2+ Connect Air Manager, keep a distance of at least 4 cm between any implanted
electronic medical devices and implants containing ferromagnetic materials.
Personal protective equipment
The following items are recommended for working safely with the Ultimaker 2+ Connect, especially for performing
maintenance actions:
• Tweezers. These are required for safely removing material residue from the tip of the nozzle
• Pliers. When cleaning the inside of the nozzle with the hot and cold pull procedure, hold the lament with pliers
to prevent damage to your hands in case the material breaks
• Thermal gloves. It is recommended to wear thermal gloves while cleaning or replacing the nozzle as the nozzle
will be hot during these procedures
1.4 Regulatory information
Ultimaker products are compliant with the following directives:
• Machinery Directive 2006/42/EC
• Electromagnetic Compatibility (EMC) Directive 2014/30/EU
• Radio Equipment Directive (RED) 2014/53/EU
• Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU
• Directive 2002/96/EC on waste electrical and electronic equipment (WEEE)
• Regulation (EC) 2007/2006 (Registration Evaluation Authorization of Chemicals, REACH)
The risks of this product have been assessed in accordance with ISO 12100. The EC declaration of conformity
can be found on our website. The standards that have been used for testing our products include but are not
limited to IEC 62368-1.
EMC
Warning: This is an EMC Class A device. Operation of this equipment in a residential environment could
cause radio interference.
Ultimaker 2+ Connect user manual 6
FCC / ISED regulatory notices
• Modicationstatement.Changes or modications not expressly approved by Ultimaker could void the user’s
authority to operate the equipment
• Wireless notice. This device complies with FCC/ISED radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the ISED radio
frequency (RF) Exposure rules. This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter
• FCC Class A digital device notice. This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at their own expense
Ultimaker 2+ Connect user manual 7
2. Introduction
2.1 Main components
Ultimaker 2+ Connect with Air Manager
1
2
1. Air Manager
2. Ultimaker 2+ Connect
Ultimaker 2+ Connect user manual 9
Ultimaker 2+ Connect
3 4
2
1
6
1. Print head
2. Print head cable
3. Build plate
4. Build plate clamps
5
5. Touchscreen display
6. USB port
7. Bowden tube
8. Feeder
1013 12
11
9. On/o button
10. OUT port
11. Power socket
12. Spool holder
13. Ethernet port
7
8
9
Air Manager
2
1
1. Filter
2. Air Manager cover
3. Handle
4. Front enclosure
5. Hinge prole
6. Fan
3
6
4
7
5
89
7. Filter housing
8. Air Manager cable
9. Air Manager release clip
Ultimaker 2+ Connect user manual 10
2.2 Specications
Properties Technology Fused lament fabrication (FFF)
Print head Single extrusion print head with swappable nozzles
Build volume (XYZ) 223 x 220 x 205 mm (8.7 x 8.6 x 8 in)
Nozzle diameter 0.4 mm (included)
0.25 mm, 0.6 mm, 0.8 mm (sold separately)
Layer resolution 0.25 mm nozzle: 150 - 60 micron
0.4 mm nozzle: 200 - 20 micron
0.6 mm nozzle: 300 - 20 micron
0.8 mm nozzle: 600 - 20 micron
XYZ resolution 12.5, 12.5, 2.5 micron
Nozzle temperature 180 - 260 °C (350 - 500 °F)
Build speed < 24 mm3/s
Build plate Heated glass build plate
Build plate temperature 20 - 110 °C (60 - 230 °F)
Operating sound < 50 dBA
Connectivity Wi-Fi, Ethernet, USB port
Physical dimensions Dimensions (with Bowden tube and
spool holder)
Net weight 10.3 kg (22.7 lbs)
Ambient conditions Operating ambient temperature 15 - 32 °C (32 - 90 °F)
Non - operating (storage) temperature 0 - 32 °C (32 - 90 °F)
Relative humidity 10 - 90% RH non-condensing
Air Manager Filter technology EPA lter
Filter eciency Up to 95% of UFPs
Filter replacement Recommended every 1,500 print hours (approx. 1 year)
Front enclosure Separate front enclosure included with the Air Manager
Electrical requirements Voltage 100 - 240 V AC
Frequency 50 - 60 Hz
Power Max. 221 W
Software Ultimaker Cura Our free print preparation software
Ultimaker Digital Factory Our online printer and print job management solution
Supported OS Windows, MacOS, Linux
Warranty Warranty period 12 months
342 x 460 x 580 (13.5 x 18.1 x 22.8 in)
Ultimaker 2+ Connect user manual 11
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