®
SERVICE MANUAL
1000 SERIES & ADA MANUAL CONTROL MODELS
Models Covered
WINE CAPTAIN®
MODELS BEVERAGE CENTER REFRIGERATOR FREEZER
U-1075WCS-00 U-1075BEVS-00 ULN-29RB-00 ULN-75FB-00
U-1075WCS-02 U-1075BEVS-02 ULN-29RB-02 ULN-75FB-13
U-1075WCS-13 U-1075BEVS-13 ULN-29RB-06 ULN-75FWH-00
U-1075WCS-15 U-1075BEVS-15 ULN-29RB-09 ULN-75FWH-13
ULN-29RB-13
ULN-29RB-15
ULN-29RWH-00
ULN-29RWH-02
ULN-29RWH-06
ULN-29RWH-09
ULN-29RWH-13
ULN-29RWH-15
ULN-29RWH-23
ULN-29RWH-25
The Built-In Undercounter Leader Since 1962 U-LINE.COM
PRODUCT LIABILITY POLICY
Field service technicians are authorized to make an initial assessment. If in the servicer’s judgment the damage is the result of a product
defect, the product would be removed and returned to U-Line in an unaltered condition. The dealer would then be authorized to
permanently replace the end-user’s product at no cost to the end-user. Please call U-Line immediately at 1-800-779-2547 to initiate the RA
and product exchange process.
If in the servicer’s judgment the damage is the result of installation issues (water connection/drain, etc.), the consumer would be so notified
and the correction would be made by the servicer or installer without requiring removal of the product. Any claim for damages should be
directed to the original installer.
Any U-Line unit involved in an alleged property damage claim must remain unaltered and unrepaired, for evaluation. No service or
repairs should be performed on any unit suspected to be involved in a property damage situation. If a unit has been altered or repaired in
the field prior to U-Line’s evaluation, any claim for damage may be declined.
If the unit in question is a U-Line CLR or CLRCO with a drain pump, both the unit and the drain pump (regardless of the manufacturer)
must be returned to U-Line Corporation.
To complete the damage claim process for the customer, please obtain the following and forward to U-Line at onlineservice@U-Line.com,
fax to 1-414-354-5696 or mail to the address below.
Pictures of the unit, installation and any alleged property damage.
Inquire when the problem first appeared, any prior problems with the product and provide a brief description of the alleged damages.
To expedite the claim process, U-Line will need two damage repair estimates.
Reference the RA number and customer name when providing this information.
If a unit is returned to U-Line, this evaluation will take approximately ten business days. No field service company is authorized to
perform this evaluation. When a Return Authorization Number is issued, and the unit has been boxed in a U-Line carton, U-Line
should be contacted and then will make arrangements for shipping, or designate a truck line to have the unit shipped freight collect.
If U-Line’s evaluation finds the unit, (or U-Line P60 pump) to be defective, causing the property damage, the damage claim will be reviewed
by the U-Line Customer Assurance Department.
If U-Line’s evaluation finds the unit not to be defective, does not repeat a failure or does not leak any water from the U-Line unit or U-Line
P60 pump, all claims for damage will be declined.
When a product evaluation is needed, it is the customer’s responsibility to assure that the unit is returned for evaluation. If the customer
fails to do so, or has the unit repaired in the field prior to U-Line’s evaluation, any claim for damage will be declined.
8900 N. 55th St. • P.O. Box 245040
Milwaukee, WI 53224-9540 U.S.A.
1-414-354-0300 • Fax: 1-414-354-7905
Website: u-line.com
Leaders In Quality Undercounter Refrigeration
U-Line Service
Table Of Contents
General Information
Standard Doors
Maintenance
Troubleshooting
Service
Cleaning
Safety Alert Definitions.........................................................................................................................................1
General Precautions..............................................................................................................................................1
Models Covered.....................................................................................................................................................2
Warranty Claims Procedure ...............................................................................................................................3
Proof of Purchase...................................................................................................................................................3
Serial Number.........................................................................................................................................................4
Replacement Parts .................................................................................................................................................4
Checking Product Temperature.........................................................................................................................5
Normal Operating Sounds...................................................................................................................................5
Control Dial ............................................................................................................................................................6
Adjusting Air Temperature..................................................................................................................................6
Door Alignment and Adjustment.......................................................................................................................7
Door Reversability.................................................................................................................................................7
Reversing the Door...............................................................................................................................................7
Leveling.....................................................................................................................................................................9
Removing and Installing Grille.............................................................................................................................9
Removing and Installing Interior Shelves ........................................................................................................10
Removing and Installing Door Shelves ............................................................................................................10
Removing and Installing Wine Racks...............................................................................................................10
Customer Call Guide..........................................................................................................................................11
Troubleshooting Guide.......................................................................................................................................12
Compressor Information ...................................................................................................................................13
Compressors.........................................................................................................................................................13
Refrigeration Systems..........................................................................................................................................14
Refrigeration System Diagnosis Guide............................................................................................................14
Before Calling for Service ..................................................................................................................................15
If Service is Required...........................................................................................................................................15
Exterior Cleaning .................................................................................................................................................16
Interior Cleaning ..................................................................................................................................................16
Defrosting ..............................................................................................................................................................16
Condenser Cleaning............................................................................................................................................17
Storage, Vacation and Moving...........................................................................................................................17
Product Disposal..................................................................................................................................................17
General Information
NOTICE
DANGER
!
WARNING
!
CAUTION
!
General Information
• PLEASE READ all instructions before installing,
operating, or servicing the appliance.
• Proper installation procedures must be followed when
completing an installation or relocation of a unit. An
INSTALLATION GUIDE for the unit, providing complete
installation information, is available from U-Line
Corporation direct. Consult the installation guide before
any installation begins. U-Line contact information
appears on the rear cover of this guide.
• This unit requires connection to a dedicated 15 Amp
ounded (three-prong), polarized receptacle, installed by
gr
a qualified electrician, compliant with applicable electrical
codes.
Safety Alert Definitions
Throughout this guide are safety items labeled with a Danger,
Warning or Caution based on the risk type:
General Precautions
Use this appliance for its intended purpose only and follow these
general precautions with those listed throughout this guide:
DANGER
!
RISK OF CHILD ENTRAPMENT. Before you throw away your
old refrigerator or freezer, take off the doors and leave shelves
in place so children may not easily climb inside.
WARNING
!
• SHOCK HAZARD - Electrical Grounding Required.
• Never attempt to repair or perform maintenance on
the unit until the electricity has been disconnected.
• Never remove the round grounding prong from the
ug and never use a two-prong grounding adaptor.
pl
• Altering, cutting of power cord, removal of power cord,
emoval of power plug, or direct wiring can cause
r
serious injury, fire and/or loss of property and/or life,
and will void the warranty.
• Never use an extension cord to connect power to the
it.
un
• Always keep your working area dry.
Danger means that failure to follow this safety statement will
result in severe personal injury or death.
Warning means that failure to follow this safety
statement could result in serious personal injury or death.
Caution means that failure to follow this safety statement
may result in minor or moderate personal injury, property
or equipment damage.
WARNING
!
Install provided Anti-Tip kit on all Wine Captain Models
and Glass Door Refrigerators. Serious personal injury
could occur.
CAUTION
!
• Use care when moving and handling the unit. Use gloves
to prevent personal injury from sharp edges.
• If your model requires defrosting, DO NOT use an ice pick
other sharp instrument to help speed up defrosting.
or
These instruments can puncture the inner lining or
damage the cooling unit. DO NOT use any type of heater
to defrost. Using a heater to speed up defrosting can
cause personal injury and damage to the inner lining.
NOTICE
• Do not lift unit by door handle.
• Never install or operate the u
sure front grille is free of obstruction. Obstructing free
airflow can cause the unit to malfunction and will void the
warranty.
• Failure to clean the condenser every six months can cause
e unit to malfunction. This could void the warranty.
th
• Allow unit temperature to stabilize for 24 hours before
.
use
• Do not Block any in
Use only genuine U-Line replacement parts. Imitation parts
n damage the unit, affect its operation or performance
ca
and may void the warranty.
ternal Fans.
nit behind closed doors. Be
U-Line Service 1
General Information
Models Covered
This guide covers the following models:
Model Vol ta ge Hinge Configuration Door Configuration Cabinet Configuration Reversible Door
U-1075BEVS-00 120V Right Hand Hinge Stainless Glass Door Glass Shelves/Wine Racks Yes
U-1075BEVS-02 230V Right Hand Hinge Stainless Glass Door Glass Shelves/Wine Racks Yes
U-1075BEVS-13 120V Right Hand Hinge Stainless Glass Door w/Lock Glass Shelves/Wine Racks No
U-1075BEVS-15 120V Left Hand Hinge Stainless Glass Door w/Lock Glass Shelves/Wine Racks No
U-1075WCS-00 120V Right Hand Hinge Stainless Glass Door Wine Racks Ye s
U-1075WCS-02 230V Right Hand Hinge Stainless Glass Door Wine Racks Ye s
U-1075WCS-13 120V Right Hand Hinge Stainless Glass Door w/Lock Wine Racks No
U-1075WCS-15 120V Left Hand Hinge Stainless Glass Door w/Lock Wine Racks No
ULN-29RB-00 120V Right Hand Hinge Solid Black Door Glass Shelves Yes
ULN-29RB-02 230V Right Hand Hinge Solid Black Door Glass Shelves Yes
ULN-29RB-06 230V Right Hand Hinge Solid Black Door Glass Shelves Yes
ULN-29RB-09 230V Right Hand Hinge Solid Black Door Glass Shelves Yes
ULN-29RB-13 120V Right Hand Hinge Solid Black Door w/Lock Glass Shelves No
ULN-29RB-15 120V Left Hand Hinge Solid Black Door w/Lock Glass Shelves No
ULN-29RWH-00 120V Right Hand Hinge Solid White Door Glass Shelves Yes
ULN-29RWH-02 230V Right Hand Hinge Solid White Door Glass Shelves Yes
ULN-29RWH-06 230V Right Hand Hinge Solid White Door Glass Shelves Yes
ULN-29RWH-09 230V Right Hand Hinge Solid White Door Glass Shelves Yes
ULN-29RWH-13 120V Right Hand Hinge Solid White Door w/Lock Glass Shelves No
ULN-29RWH-15 120V Left Hand Hinge Solid White Door w/Lock Glass Shelves No
ULN-29RWH-23 230V Right Hand Hinge Solid White Door w/Lock Glass Shelves No
ULN-29RWH-25
ULN-75FB-00 120V Right Hand Hinge Solid Black Door w/Lock Glass Shelves Ye s
ULN-75FB-13 120V Right Hand Hinge Solid Black Door Glass Shelves No
ULN-75FWH-00 120V Right Hand Hinge Solid White Door Glass Shelves Yes
ULN-75FWH-13 120V Right Hand Hinge Solid White Door w/Lock Glass Shelves No
230V Left Hand Hinge Solid White Door w/Lock Glass Shelves No
U-Line Service 2
General Information
NOTICE
Warranty Claims Procedure
Warranty claims must be filed within 60 days after the
completion of the service call.
When submitting claims for warranty payment, please
follow these guidelines.
You can use any form you would normally use to bill your customer
(your own computer generated form, Narda, USA, etc.). Claims can
also be filed on-line at u-lineservice.com. Warranty rate mustbe
agreed upon before submittal.
The model and serial number MUST be on the claims. Claims will
not be paid without a model and serial number.
If you used a part in your repair, you MUST put the part number, the
invoice number and where the part came from. Claims will be
returned without this information.
If you work on more than one unit per service call please submit a
separate claim for each unit.
We track all defects through warranty claims, so please be specific on
what the repair was. If it is a system leak, please specify where the
leak was.
Please be sure the claim is legible. If the claim form cannot be read, it
will be returned, unpaid.
Remember: Door and water level adjustments are 30 day
warranties only.
If you are changing out a unit please supply the model and serial
number of both units (the unit being replaced and the new unit) and
the R.A. number.
Occasionally the customer does not return their warranty cards. In
this case we use the date the unit was shipped to our distributor for
a beginning warranty date. This may cause the claim to be rejected
for a proof of purchase. If you want to check on a purchase date, you
may contact the U-Line Corporation Customer Assurance
Department at 1-800-779-2547. This will allow you to get a proof of
purchase, if needed, before you submit the claim.
Proof of Purchase
Proof of Purchase and/or Proof of Install is an important part of the
warranty claim process. Sometimes it is difficult to obtain a proper
Proof of Purchase/Proof of Install for a number of different reasons:
• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or
sign-off of new construction.
• Other valid reasons that prevent your technician from leaving the
job site with a suitable Proof of Purchase/Proof of Install.
We understand the problem and have modified our Proof of Purchase
policy to help you in these situations.
Effective immediately, if a copy of the Proof of Purchase/Proof of
Install is not available at the site, the technician should record the
following information on the Labor Invoice:
• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing Papers,
Sign-Off of Building Permit, Final Walk Through, etc.
If we have this information on the Labor Invoice, and we have the
other information that is needed (correct Serial Number, type of
repair, time spent on repairs, parts used in the repair,
invoice number for the part, etc.), we will be able to process the
invoice for you in a timely manner.
At U-Line, parts and labor claims are paid separately. Included in
labor are freon and recovery charges, all other parts are handled by
the parts department. We require that some parts be returned to us,
so we may return them to our vendor. It will be noted on your
packing list if we require you to return the part. If a part is to be
returned please include a copy of the packing list and a copy of your
claim. If the part was purchased at one of our part distributors, you
must handle the part warranty with that company. For labor payment
please send a readable copy of your claim to U-Line Corporation,
P.O. Box 245040, Milwaukee WI, 53224-9540, U.S.A., or fax it to
1-414-354-5696. Claims can also be filed on-line at u-lineservice.com.
U-Line Service 3
General Information
1214997-08-0005
Year
Month
Factory
Use Only
Factory
Use Only
Serial Number
The serial number is divided into four segments. A typical serial
number is 0914997-11-0005.
The first two digits of the first segment, 09, represents the year the
unit was made.
The next four/five digits of the first segment, 14997, is a factory
in
ternal control number used at U-Line Corporation.
The next two digit segment, 11, represents the month the unit was
e.
mad
The last four digit segment, XXXX, is a factory internal control
umber used at U-Line Corporation.
n
Replacement Parts
How to Order Replacement Parts
In order to purchase parts from U-Line directly, you must have a
current re-sale certificate on file. Please go to u-line.com to find a
local parts distributor.
1. Refer to Service Parts and locate the illustration(s) for the model
ou are servicing.
y
2. Locate the desired part to be serviced and note the item number
assigned to it.
3. Locate the item number within the parts list. Note the full
de
scription and the corresponding part number. If this is for a
warranty unit, indicate and record the model and serial numbers.
4. When ordering parts, it will be necessary to supply Model
Numbe
r, Serial Number, Part Number, Part Description and in
some cases Color or Voltage.
All warranty parts will be shipped at no charge as long as warranty
status has been confirmed. If we require that a part be returned to
U-Line, you will be informed at the time the order is placed. It will be
noted on your packing list if we require you to return a part or if you
may field scrap it. If U-Line requires a defective part to be returned, a
prepaid shipping label will be included with your new replacement
part. When returning parts enclose a copy of your packing list and a
copy of your labor claim, showing the model and serial number, and
tag or label the part with the nature of the defect.
Our warranty records may not match the customer’s information. In
case, a proof of purchase will be required. If you do not have the
this
proof of purchase at the time the order is placed, the part will be
sent net 15 days, charged to a Visa or Master Card if you don't have
an open account with U-Line Corporation. When the proof of
purchase is provided, we will credit your account.
5. Parts may be ordered on-line, by FAX or phone:
u-lineservice.com
onlineparts@u-line.com
FAX Number 1-414-354-7905
Phone Number 1-414-354-0300 or 1-800-779-2547
REPLACEMENT PARTS: Use only gen
parts. The use of non-U-Line parts can reduce ice rate, cause water
to overflow from ice maker mold, damage the unit, and can void the
warranty.
uine U-Line replacement
U-Line Service 4
General Information
Checking Product Temperature
To check the actual product temperature in the unit.
1. Partially fill a plastic (nonbreakable) bottle with water.
2. Insert an accurate thermometer.
3. Tighten the bottle cap securely.
4. Place the bottle in the desired area for 24 hours.
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide high
thermal efficiency and maximum sound reduction for its internal
working components. Despite this technology, your model may make
sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the
’s environment. Hard surfaces such as cabinets, wood, vinyl or
unit
tiled floors and paneled walls have a tendency to reflect normal
appliance operating noises.
Listed below are common refrigeration components with brief
description of the normal operating sounds they make. NOTE: Your
product may not contain all the components listed.
• Compressor: The compressor makes a hum or pulsing sound that
ma
y be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator may sound
lik
e boiling liquid.
• Condenser Fan: Air moving through a condenser may be heard.
• Automatic Defrost Drain Pan: Water may be heard dripping or
running into the drain pan when the unit is in the defrost cycle.
5. Avoid opening the unit during the testing period.
6. After 24 hours, check the temperature of the water. If required,
adjust the temperature control in a small increment (See
ADJUSTING THE SET-POINT).
Causes which affect the internal temperatures of the
cabinet include:
• Temperature setting.
• Ambient temperature where installed.
• Installation in direct sunlight or near a heat source.
• The number of door openings and the time the door is open.
• The time the internal light is illuminated. (This mainly affects
pr
oduct on the top rack or shelf.)
• The front grille or condenser are obstructed.
U-Line Service 5
General Information
Control Dial
The control dial sets a single continuous set-point temperature. This
set point is for the middle zone, it is a base number used by the
controller to maintain the multiple temperature zones in the unit.
The temperature set point can be affected by the ambient conditions.
The unit is shipped with the control dial in a position suggested for
standard room conditions.
Adjusting Air Temperature
NOTICE
• Adjust the set point temperature in single increments,
and wait 24 hours for the temperature to stabilize before
rechecking.
• Factory recommended set-point is MID setting on dial
ol.
contr
To adjust the set point temperature:
Adjust the temperature by turning the numbered dial (1) in small
increments.
U-Line Service 6
General Information
NOTICE
Plastic
Plug Hole
Plastic
Plug Hole
Right Side
Door Swing
Left Side
Door Swing
Standard Doors
Door Alignment and Adjustment
Align and adjust the door if it is not level, or is not sealing properly. If
the door is not sealed the unit may not cool properly, or excessive
frost may form in the interior.
Properly aligned, the door’s gasket should be firmly in
contact with the cabinet all the way around the door (no
gaps). Carefully examine the door’s gasket to assure that it is
firmly in contact with the cabinet. Also make sure the door
gasket is not pinched on the hinge side of the door.
To align and adjust the door.
1. Loosen (do not remove) top and bottom hinge screws.
2. Align door squarely with cabinet.
3. Make sure gasket is firmly in contact with cabinet all the way
around the door (no gaps).
4. Tighten bottom hinge screws.
5. Tighten top hinge screws.
Door Reversability
Remove grille.
Remove the grille, see MAINTENANCE section of this guide.
Remove top hinge, and door.
1. Hold door to keep it from falling.
2. Remove top hinge from cabinet by removing three or four screws,
depending on model.
3. Remove door by tilting forward and lifting door off bottom hinge.
4. Remove three or four plastic screw plugs from hinge holes on the
pposite side. Reinstall into holes where the hinge was removed.
o
Ensure not to scratch cabinet.
(Does not apply to ADA or lock units)
Location of the unit may make it desirable to mount the door on the
o
pposite side of the cabinet.
Models with black and white doors are field-reversible.
Stainless steel models with glass doors without locks are
field-reversible. See the table at the front of this book for a summary
of units that are reversible.
Stainless steel models without glass doors must be ordered right- or
le
ft-hand hinged.
Reversing the Door
(Does not apply to ADA or lock units)
The hinge hardware will be removed and reinstalled on the opposite
s
ide of the cabinet.
The hinge plate is flipped over when it is reinstalled on the opposite
ide of the cabinet.
s
Remove bottom hinge.
1. Remove bottom hinge from cabinet. Some models will have a
et with two screws. Other models will have a plate with
guss
three screws.
2. Remove corresponding screws on opposite side of cabinet. On
some models there may be a nut behind one or both screws on
either side.
7U-Line Service
General Information
1
2
3
4
1
Install bottom hinge.
1. If you have a plate hinge, reorient the pivot screw so it protrudes
the opposite direction from the hinge. Remove the pivot screw
from the hinge. Turn the plate over and reinstall the screw.
2. Align hinge outer edge with cabinet. For models with a plate hinge,
the flat edge of the hinge alignes with the outer edge of the cabinet.
Install two or three screws, depending on model. Replace nuts if used.
Prepare door for reinstallation.
For stainless steel models with glass doors:
1. Stainless glass doors are flipped upside down to be reversed.
2. Lay the door on its side. Remove the plastic hole plug (1) and
tall in the corner opposite of where it was removed.
ins
3. Remove the plastic hinge bushing (2) and install in the corner
pposite of where it was removed.
o
4. Remove the U-Line nameplate (3) from door. This will reveal
mounti
ng holes for the door actuator bracket.
5. Remove door actuator (4) from door. Be sure to only remove the
two screws holding the actuator to the door. Reinstall the actuator
(4) on the opposite end of the door where the nameplate was
removed.
6. Install new nameplate where the actuator assembly was removed.
7. Install screws into holes on opp
removed. Replace nuts if used.
osite side, where the hinge was
Prepare door for reinstallation.
For black or white doors:
1. Remove plastic hinge bushing on bottom of door and reinstall on
opposite side. Clean out bushing hole in door bottom with a
screwdriver if necessary.
Install top hinge and door.
1. Reorient the pivot screw so it protrudes the opposite direction
om the hinge. Remove the pivot screw from the hinge. Turn the
fr
plate over and reinstall the screw.
2. Hold door to keep it from falling.
3. Lift the door onto the bottom hinge.
4. Align flat edge of the top hinge with the outer edge of the unit.
5. Install
Align and adjust the door.
1. Align and adjust the door, see DOOR ALIGNMENT AND
Install grille.
three or four screws, depending on model.
ADJUSTMENT.
Install the grille, see MAINTENANCE section of this guide.
U-Line Service 8
Maintenance
NOTICE
1
NOTICE
29 Models
2
3
6
Ice Maker Models
1
2
1
2
4
Maintenance
Leveling
Unit must be level, for proper door and ice maker (if
equipped) operation.
For Models with adjustable leveling feet:
1. Use a level to check the levelness of the unit from front to back
and from side to side. Place the level along top edge and side edge
as shown (1).
2. If the unit is not level, rotate the adjustable leveling legs to raise or
ower each corner of the unit as necessary.
l
3. Check levelness after each adjustment and repeat the previous
teps until the unit is level.
s
Removing and Installing Grille
WARNING
!
Disconnect electric power to the unit before removing
the grille.
CAUTION
!
DO NOT touch the condenser fins(4). The condenser fins
are SHARP and can be easily damaged.
1. If endcaps were included, ensure they are installed on grille.
2. For some 75 series product you must tilt the grille into place,
hooking the back first.
3. Align and install screws.
4. Install knob.
5. Re-connect power.
1
For Models without adjustable leveling feet:
The unit must be located on a level surface, for proper door
and ice maker (if equipped) operation.
Use a level to check the levelness of the unit from front to back
and from side to side. Place the level along top edge and side edge
as shown (1).
6
5
9U-Line Service
Maintenance
1
2
Removing and Installing Interior Shelves
For models equipped with glass shelves having shelf supports, remove
the shelves as follows:
1. Open door completely.
2. Grasp the shelf edge in the center and slide the shelf from the unit.
Insert the shelves as follows:
Reposition the shelf as required, ensure the raised white edge
trip is toward the rear of the unit and graphics, if applied, are on
s
the underside of the shelves.
Removing and Installing Door Shelves
To install the door shelf.
1. Holding the shelf in the center, center the shelf in the door at the
ed location, slightly above the pins (2).
desir
2. Lower the shelf onto the pins (2).
Removing and Installing Wine Racks
1. Remove any bottles stored on the rack.
2. Grasp the end of the rack, and gently slide it out until it stops
3. Press the left rack release lever down. At the same time, lift the
matching right rack release lever up. Pull the rack out until it is free
of the tracks and the cabinet.
For models equipped with door shelves:
To remove the door shelf.
1. Grasp shelf in center, and lift until the shelf notches (1) clear the
pins (2).
2. Carefully pull the shelf away from the door.
NOTICE
Do not remove the track rails from the cabinet.
To insert a rack in the cabinet:
Align the left and right rack channels with the tracks in the cabinet.
Ensure an even track engagement on both sides by gently pushing the
rack into the cabinet until it stops.
Before reloading the rack, ensure proper movement of the
travel stops in the left and right track rails by pulling the rack
out gently until it stops.
U-Line Service 10
Troubleshooting
Customer Call Guide
The following guide has been developed to help answer
frequently asked questions. It can be used by persons
U-Line’s warranty does not cover customer education calls. It
has been reported that as high as 50% of all service calls
performed are customer education calls.
scheduling service calls. Things to consider before scheduling a
service call been developed to help answer frequently asked
questions. It can be used by persons scheduling service calls.
Things to consider before scheduling a service call
Concern Response
The unit is not cold enough. • Are you familiar with the factory temp
unit? Many factors can cause these temperatures to vary; ambient
temperature, application, amount of use (number of times and
length of time the door or drawers or opened and closed), etc.
• Is the door or drawers sealing properly? If the
sealed properly, it allows heat into the unit. U-Line’s warranty is 90
days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the condenser clean? U-Line’s warranty does not cover cleaning
e condenser.
th
• Is the unit behind closed doors or th
grille must be free of obstruction.
• Is the unit in an application of heavy usage? Heavy usage or high
nt temperatures will cause a unit to frost up.
ambie
• Did you try adjusting the temperature to
colder level. Be sure to allow 24 hours between temperature control
adjustments.
Temperature is too cold. • Check actual temperature versus set-point.
• Did you try adjusting the temperature to a warmer level? Adjust to a
warmer level
control adjustments.
The unit is frosting up. • Are you familiar with the defrost techn
• Is the door or drawers sealing properly? If the door or drawer
is not sealing properly, it allows heat/humidity into the unit.
U-Line’s warranty is 90 days for door or drawer adjustments.
• Has the door or drawers been left open?
• Is the unit in an application of heavy usage? Heavy usage or high
ambie
. Be sure to allow 24 hours between temperature
nt temperatures will cause a unit to frost up.
erature specifications for your
door or drawer is not
e vent restricted? The front
a colder level? Adjust to a
ology of your unit?
11 U-Line Service
Troubleshooting
CAUTION
!
Troubleshooting Guide
Never attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected.
Potential Causes Suggested Remedy
Not Cooling Compressor overheating Verify proper air flow through condenser. (Refer to
Compressor not operating Test overload and relay, replace as needed.
Compressor operating - no cooling Refer to Refrigeration System Diagnosis Guide Section
Evaporator fan not operating
convect cool models only
Frozen Product Control set too cold Refer to Adjusting Air Temperature Section of this
Review logged error codes
electronic control models only
Thermistor failure
electronic control models only
Frost Buildup Inside Unit Door ajar or restricted from closing Inspect/Repair door closure, adjust as needed.
Display Not Working Unit placed in Sabbath mode
Internal Lights Not Working Door switch misaligned or defective Check light switch, wiring and acuator. Adjust as needed.
Noisy Refrigeration tubing touching cabinet Carefully reposition tubing.
Ice Buildup In Drain Trough or Drain
Problem
electronic control models only
Display unplugged
electronic control models only
Display wiring broken or damaged
electronic control models only
Door switch misaligned or defective
electronic control models only
Fan blade obstruction (wiring, foam insulation, packaging
material)
Obstructed drain cup or tube Clear as needed, test flow.
Kinked condensate drain line Reroute condensate drain line and test flow.
Drain trough and cup misaligned Trough is slotted for adjustment. Loosen retainers and
Airflow/General information Section of this manual)
Confirm condenser fan operation. (Refer to Airflow/
General information Section of this manual)
of this manual.
Refer to Convection Cooling Section of this manual.
convect cool models only
manual.
Refer to Fault System Diagnosis Guide Section of this
manual. electronic control models only
Refer to Thermistor Failure Section of this manual.
electronic control models only
Refer to Sabbath Mode Section of this manual.
electronic control models only
Verify that both ends of the display wiring are firmly
connected. electronic control models only
Perform continuity test of wiring and replace as needed.
electronic control models only
Refer to Reed Switch Section of this manual.
electronic control models only
Remove obstruction.
adjust as needed.
U-Line Service 12
Troubleshooting
CAPILLARY TUBE
DRYER
CONDENSER
COMPRESSOR
EVAPORATOR
C
S
R
OVERLOAD PROTECTOR
STARTING RELAY
CAPACITOR (IF EQUIPPED)
RELAY COVER
Compressor Information
Cooling process
Refrigerant is pumped from the compressor to the condenser as a
gh pressure, high temperature vapor.
hi
As the refrigerant cools in the high pressure condenser, the vapor
condense
is rejected with the help of the condenser fan.
The liquid then flows to the dryer where it is strained and filtered.
From the dryer, the refrigerant flows through the capillary tube which
meters
The pressure of the refrigerant is reduced to the evaporating or low
si
The reduction of pressure on the liquid refrigerant causes it to boil
o
temperature refrigerant passes through the evaporator coil, it
continues to absorb a lot of heat, causing the boiling action to
continue until the refrigerant is completely vaporized. It is during this
phase that the most heat is absorbed (the cooling takes place) in the
refrigerator.
The refrigerant vapor leaving the evaporator travels through the
uction line to the compressor inlet. The compressor takes the low
s
pressure vapor and compresses it, increasing both pressure and
temperature. The hot, high pressure gas is pumped out the discharge
line and into the condenser. The cycle continues.
s to liquid. During this phase change, a great amount of heat
the liquid refrigerant to the evaporator.
de pressure.
r vaporize until it reaches saturation temperature. As the low
Compressors
DANGER
!
Electrocution can cause death or serious injury. Burns from hot
or cold surfaces can cause serious injury. Take precautions when
servicing this unit.
• Disconnect the power source.
• Do not stand in standing water when working around
el
ectrical appliances.
• Make sure the surfaces you touch a
• Do not touch a bare circuit board unless you are wearing
an anti-static wrist strap that is grounded to an electrical
ground or grounded water pipe.
• Handle circuit boards carefully and avoid touching
mponents.
co
To measure the start winding resistance, measure across the C and S
pins.
To measure the run winding resistance, measure across the C and R
pins.
Also check S to R and you should get the sum of the run and start
ndings.
wi
To ensure the windings are not shorted, check the S and R to ground.
EMI30HER EMU30HSC EMU40HNP
Voltage 115 115 220
Frequency606050
Start Winding 21.20 7.0 40
Run Winding 7.9 8.4 30
re not hot or frozen.
13 U-Line Service
Refrigeration System Diagnosis Guide
Troubleshooting
System
Condition
Normal Normal
Overcharge
Undercharge
Partial
Restriction
Complete
Restriction
No Gas 0 PSIG to 25"
Suction
Pressure
Higher than
normal
Lower than
normal
Somewhat lower
than normal -
in vacuum
In deep vacuum
Suction
Line
Slightly below
room
temperature
Ver y c o ld -
may frost heavily
Warm -
near room
temperature
Warm -
near room
temperature
Room
temperature
(cool)
Room
temperature
(cool)
Compressor
Discharge
Very hot Very hot Warm Cold Normal
Slightly warm to
hot
Hot Warm Warm
Ver y h ot
Room
temperature
(cool)
Cool to hot
Condenser Capillary
Hot to warm Cool Cold
To p p a ss e s w ar m -
lower passes cool
(near room
temperature due
to liquid
Room
temperature
(cool)
Room
temperature
(cool)
Tu b e
Room
temperature
(cool) or colder
Room
temperature
(cool)
Room
temperature
(cool)
Evaporator Wattage
Extremely cold
near inlet - outlet
below room
temperature
Extremely cold
near inlet -outlet
below room
temperature
backing up
No refrigeration
No refrigeration
Higher than
normal
Lower than
normal
Lower than
normal
Lower than
normal
Lower than
normal
U-Line Service 14
Service
Before Calling for Service
If you think your U-Line product is malfunctioning, read the
OPERATION section of this guide to understand clearly the function
of the control.
If the problem persists, read the NORMAL
and TROUBLESHOOTING GUIDE section of this guide to help you
quickly identify common problems, and possible causes and remedies.
Most often, this will resolve the problem without the need to call for
service.
OPERATING SOUNDS
If Service is Required
If you do not understand a troubleshooting remedy, or your product
needs service, contact U-Line Corporation directly.
Phone 1-800-779-2547
FAX 1-414-354-5696
Email: onlineservice@u-line.com
u-lineservice.com
When you call, you will need your product Model and Serial
bers. This information can be recorded inside the front cover of
Num
this guide. It also appears on the Model and Serial number plate
located on the upper right or rear wall of the interior of your
product.
Service
U-Line Service 15
Cleaning
1
Cleaning
Exterior Cleaning
Vinyl Clad (Black or White) Models:
• Clean surfaces with a mild detergent and warm water solution.
Do not use solvent-based or abrasive cleaners. Use a soft sponge
and rinse with clean water. Wipe with a soft, clean towel to
prevent water spotting.
• Clean any glass surfaces with a non-chlorine glass cleaner.
Stainless Models:
• Stainless door panels, handles and frames can discolor when
exposed to chlorine gas, pool chemicals, saltwater or cleaners
with bleach.
• Keep your stainless unit looking new by cleaning with a good
quality all-in-one stainless steel cleaner polish monthly. For best
results use Claire® Stainless Steel Polish and Cleaner, which can
be purchased from U-Line Corporation (Part Number 173348).
Comparable products are acceptable. Frequent cleaning will
remove surface contamination that could lead to rust. Some
installations may require cleaning weekly.
• Do not clean with steel wool pads.
• Do not use stainless steel cleaners polishes on an
surfaces.
• Clean any glass surfaces with a non-chlorine glass cleaner.
• Do not use cleaners not specifically intended for stainless
steel on
counter cleaners).
• If any surface discoloring or rusting appears, clean it quickly with
Bon-Ami
cloth. Always clean towards the grain. Always finish with Claire
Stainless Steel Polish and Cleaner or comparable product to
prevent further problems.
• Using abrasive pads such as Scotchbrite™ will cause the
gra
• Rust not cleaned up promptly can penetrate the surface of the
s
tainless steel and complete removal of the rust may not be
possible.
stainless surfaces (this includes glass, tile and
®
or Barkeepers Friend Cleanser® and a nonabrasive
ining in the stainless to become blurred.
y glass
Defrosting
Automatic Defrost Models
Frost on the rear wall is normal and will melt during each off cycle. If
there is excessive build-up of 1/4" or more, manually defrost the unit.
• Ensure the door is closing and sealing properly.
• High ambient temperature and excessive humidity can also
oduce frost.
pr
CAUTION
!
DO NOT use an ice pick or other sharp instrument to help
speed up defrosting. These instruments can puncture the
inner lining or damage the cooling unit. DO NOT use any
type of heater to defrost. Using a heater to speed up
defrosting can cause personal injury and damage to the
inner lining.
NOTICE
The drain pan was not designed to capture the water
created when manually defrosting. To prevent water from
overflowing the drain pan, place towels or other absorbent
materials over the interior drain trough, under the
evaporator (1), before defrosting.
Interior Cleaning
• Disconnect power to the unit.
• Clean the interior and all removed components using a mild
no
nabrasive detergent and warm water solution applied with a
soft sponge or non-abrasive cloth.
• Rinse the interior using a soft sponge and clean water.
• Do not
types of cleaners may transfer taste to the interior products and
damage or discolor the interior.
use any solvent-based or abrasive cleaners. These
16 U-Line Service
To d ef r o st :
1. Disconnect power to the unit.
2. Remove all products from the interior.
3. Prop the door in an open posi
4. Allow the frost to melt naturally.
5. After the frost melts completely clean the interior and all removed
6. When the interior is dry, reconnect power and turn unit on.
ents. (See INTERIOR CLEANING)
compon
tion (2 in. [5 cm] minimum).
Cleaning
WARNING
!
CAUTION
!
NOTICE
2
1
5
4
2
1
3
5
4
75 Models
Typical Model Shown
15 & 29 Models
Typical Model Shown
Condenser Cleaning
Interval - Every Six Months
To maintain operational efficiency, keep the front grille free of dust
and lint, and clean the condenser every three months. Depending on
environmental conditions, more or less frequent cleaning may be
necessary.
Disconnect electric power to the unit before cleaning the
condenser.
DO NOT touch the condenser fins. The condenser fins are
SHARP and can be easily damaged.
DO NOT use any type of cleaner on the condenser unit.
1. Remove the grill. (See MAINTENANCE)
2. Clean the condenser coil (4) using a using a soft brush with a
“combing” action or vacuum cleaner. Do not touch the condenser
coil.
3. Install the grill. (See MAINTENANCE)
Storage, Vacation and Moving
If not using the unit for an extended period, or otherwise stored,
follow these steps completely:
WARNING
!
Electrical Shock Hazard. Disconnect power before
servicing. Before operating, replace all panels. Failure to
do so may result in death or electrical shock.
NOTICE
If the ambient temperature is expected to drop below 50°F,
turn off and unplug unit, and drain all water from the unit to
prevent freezing damage not covered by the warranty.
1. Remove all consumable contents from the unit.
2. Disconnect the power cord from its outlet, and leave it
disconnected until the unit is returned to service.
3. Clean and dry the interior of the cabinet.
4. During periods of nonuse, the cabinet must remain open to
prevent formation of mold and mildew. Open door a minimum of
2 in. (5 cm) to provide the necessary ventilation.
Product Disposal
If the unit is being removed from service for disposal, check and obey
all Federal, State and or Local regulations regarding the disposal and
recycling of refrigeration appliances, and follow these steps
completely:
1. Remove all consumable contents from the unit.
2. Disconnect power to the unit and unplug the power cord from its
outlet.
DANGER
!
RISK OF CHILD ENTRAPMENT. Before you throw away your
old refrigerator or freezer, take off the doors and leave shelves
in place so children may not easily climb inside.
3. Remove the cabinet door.
U-Line Service 17
Cleaning
18 U-Line Service
®
SERVICE MANUAL
PRODUCT INFORMATION
Complete Installation Guides, Use and Care Guides, Specifications & Features and Benefits, CAD Drawings,
Overlay Panel/Frame and Toe-Kick Specifications and Instructions, Compliance Documentation and Applicable
Energy Guides are available for reference and download at u-line.com.
SERVICE INFORMATION
Please consult your Use and Care Guide for troubleshooting information. Answers to Customer Frequently Asked
Questions are available at u-line.com under Customer Service. You may contact U-Line directly:
GENERAL INQUIRIES:
U-Line Corporation
P.O. Box 245040
Milwaukee, Wisconsin 53224-9540 U.S.A.
Phone 1-414-354-0300
FAX 1-414-354-7905
Email: sales@u-line.com
u-line.com
SERVICE ASSISTANCE:
Phone 1-800-779-2547
FAX 1-414-354-5696
Email: onlineservice@u-line.com
u-lineservice.com
PARTS ASSISTANCE:
E-mail: onlineparts@u-line.com
BUILDING ON THREE GENERATIONS OF INNOVATION
For nearly five decades and three generations, U-Line continues to be the leader in innovation, quality and value in
the premium built-in undercounter ice making, refrigeration and wine preservation market. U-Line has captivated
those with an appreciation for the finer things with exceptional functionality, style, inspired innovation and attention
to even the smallest details. We are known and respected for our unwavering dedication to product design, quality
and selection.
In 1962, Henry Uihlein founded U-Line Corporation as an outgrowth of Ben-Hur Freezer Company and was the first
to develop and patent an automatic stand-alone undercounter residential ice maker. His foresight and determination
to develop new ideas and to succeed when there were no clear guidelines or solutions are evident today. The newest
Uihlein generation continues to build upon the family’s innovative legacy at the Milwaukee, Wisconsin based business
by providing continuity and vision from which new designs and technology continue to be born.
Today the complete U-Line product collection includes Ice Makers, Wine Captain® Models, Combo® Models,
a Refrigerator / Freezer, Refrigerators, Drawers and Beverage Centers. The U-Line brand offers products in the
1000 Series, 2000 Series and the Modular 3000 Series. The 1000 Series offers a more targeted priced product with
appropriate features, while the 2000 Series offers upscale features, advanced technology and specialized product
families. U-Line’s approach to its breadth of products, multiple price points and features allows a choice and
product that will fit any lifestyle.
DESIGNED, ENGINEERED AND ASSEMBLED IN WISCONSIN, USA
The Built-In Undercounter Leader Since 1962 U-LINE.COM
Publication Number 30369 12/2012 Rev.B
©2012 U-Line Corporation
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