U-Line ULN-29RWH -00 Service Manual

SERVICE MANUAL

1000 SERIES & ADA MANUAL CONTROL MODELS

Models Covered

WINE CAPTAIN®

MODELS BEVERAGE CENTER REFRIGERATOR FREEZER

U-1075WCS-00 U-1075BEVS-00 ULN-29RB-00 ULN-75FB-00

U-1075WCS-02 U-1075BEVS-02 ULN-29RB-02 ULN-75FB-13

U-1075WCS-13 U-1075BEVS-13 ULN-29RB-06 ULN-75FWH-00

U-1075WCS-15 U-1075BEVS-15 ULN-29RB-09 ULN-75FWH-13

ULN-29RB-13

ULN-29RB-15

ULN-29RWH-00

ULN-29RWH-02

ULN-29RWH-06

ULN-29RWH-09

ULN-29RWH-13

ULN-29RWH-15

ULN-29RWH-23

ULN-29RWH-25

The Built-In Undercounter Leader Since 1962 U-LINE.COM

PRODUCT LIABILITY POLICY

Field service technicians are authorized to make an initial assessment. If in the servicer’s judgment the damage is the result of a product defect, the product would be removed and returned to U-Line in an unaltered condition. The dealer would then be authorized to permanently replace the end-user’s product at no cost to the end-user. Please call U-Line immediately at 1-800-779-2547 to initiate the RA and product exchange process.

If in the servicer’s judgment the damage is the result of installation issues (water connection/drain, etc.), the consumer would be so notified and the correction would be made by the servicer or installer without requiring removal of the product. Any claim for damages should be directed to the original installer.

Any U-Line unit involved in an alleged property damage claim must remain unaltered and unrepaired, for evaluation. No service or repairs should be performed on any unit suspected to be involved in a property damage situation. If a unit has been altered or repaired in the field prior to U-Line’s evaluation, any claim for damage may be declined.

If the unit in question is a U-Line CLR or CLRCO with a drain pump, both the unit and the drain pump (regardless of the manufacturer) must be returned to U-Line Corporation.

To complete the damage claim process for the customer, please obtain the following and forward to U-Line at onlineservice@U-Line.com, fax to 1-414-354-5696 or mail to the address below.

Pictures of the unit, installation and any alleged property damage.

Inquire when the problem first appeared, any prior problems with the product and provide a brief description of the alleged damages.

To expedite the claim process, U-Line will need two damage repair estimates.

Reference the RA number and customer name when providing this information.

If a unit is returned to U-Line, this evaluation will take approximately ten business days. No field service company is authorized to perform this evaluation. When a Return Authorization Number is issued, and the unit has been boxed in a U-Line carton, U-Line should be contacted and then will make arrangements for shipping, or designate a truck line to have the unit shipped freight collect.

If U-Line’s evaluation finds the unit, (or U-Line P60 pump) to be defective, causing the property damage, the damage claim will be reviewed by the U-Line Customer Assurance Department.

If U-Line’s evaluation finds the unit not to be defective, does not repeat a failure or does not leak any water from the U-Line unit or U-Line P60 pump, all claims for damage will be declined.

When a product evaluation is needed, it is the customer’s responsibility to assure that the unit is returned for evaluation. If the customer fails to do so, or has the unit repaired in the field prior to U-Line’s evaluation, any claim for damage will be declined.

8900 N. 55th St. • P.O. Box 245040

Milwaukee, WI 53224-9540 U.S.A.

1-414-354-0300 • Fax: 1-414-354-7905

Website: u-line.com

Leaders In Quality Undercounter Refrigeration

U-Line Service

Table Of Contents

General Information

Standard Doors

Maintenance

Troubleshooting

Service

Cleaning

Safety Alert Definitions.........................................................................................................................................1

General Precautions..............................................................................................................................................1

Models Covered.....................................................................................................................................................2

Warranty Claims Procedure ...............................................................................................................................3

Proof of Purchase...................................................................................................................................................3

Serial Number.........................................................................................................................................................4

Replacement Parts .................................................................................................................................................4

Checking Product Temperature.........................................................................................................................5

Normal Operating Sounds...................................................................................................................................5

Control Dial ............................................................................................................................................................6

Adjusting Air Temperature..................................................................................................................................6

Door Alignment and Adjustment.......................................................................................................................7

Door Reversability.................................................................................................................................................7

Reversing the Door...............................................................................................................................................7

Leveling.....................................................................................................................................................................9

Removing and Installing Grille.............................................................................................................................9

Removing and Installing Interior Shelves ........................................................................................................10

Removing and Installing Door Shelves ............................................................................................................10

Removing and Installing Wine Racks...............................................................................................................10

Customer Call Guide..........................................................................................................................................11

Troubleshooting Guide.......................................................................................................................................12

Compressor Information ...................................................................................................................................13

Compressors.........................................................................................................................................................13

Refrigeration Systems..........................................................................................................................................14

Refrigeration System Diagnosis Guide............................................................................................................14

Before Calling for Service ..................................................................................................................................15

If Service is Required...........................................................................................................................................15

Exterior Cleaning .................................................................................................................................................16

Interior Cleaning ..................................................................................................................................................16

Defrosting ..............................................................................................................................................................16

Condenser Cleaning............................................................................................................................................17

Storage, Vacation and Moving...........................................................................................................................17

Product Disposal..................................................................................................................................................17

General Information

NOTICE

DANGER

WARNING

CAUTION

General Information

• PLEASE READ all instructions before installing, operating, or servicing the appliance.

• Proper installation procedures must be followed when completing an installation or relocation of a unit. An INSTALLATION GUIDE for the unit, providing complete installation information, is available from U-Line Corporation direct. Consult the installation guide before any installation begins. U-Line contact information appears on the rear cover of this guide.

• This unit requires connection to a dedicated 15 Amp

ounded (three-prong), polarized receptacle, installed by

gr a qualified electrician, compliant with applicable electrical codes.

Safety Alert Definitions

Throughout this guide are safety items labeled with a Danger, Warning or Caution based on the risk type:

General Precautions

Use this appliance for its intended purpose only and follow these general precautions with those listed throughout this guide:

DANGER

RISK OF CHILD ENTRAPMENT. Before you throw away your old refrigerator or freezer, take off the doors and leave shelves in place so children may not easily climb inside.

WARNING

• SHOCK HAZARD - Electrical Grounding Required.

• Never attempt to repair or perform maintenance on the unit until the electricity has been disconnected.

• Never remove the round grounding prong from the

ug and never use a two-prong grounding adaptor.

• Altering, cutting of power cord, removal of power cord,

emoval of power plug, or direct wiring can cause

r serious injury, fire and/or loss of property and/or life, and will void the warranty.

• Never use an extension cord to connect power to the

it.

• Always keep your working area dry.

Danger means that failure to follow this safety statement will result in severe personal injury or death.

Warning means that failure to follow this safety statement could result in serious personal injury or death.

Caution means that failure to follow this safety statement may result in minor or moderate personal injury, property or equipment damage.

WARNING

Install provided Anti-Tip kit on all Wine Captain Models and Glass Door Refrigerators. Serious personal injury could occur.

CAUTION

• Use care when moving and handling the unit. Use gloves to prevent personal injury from sharp edges.

• If your model requires defrosting, DO NOT use an ice pick

other sharp instrument to help speed up defrosting.

or These instruments can puncture the inner lining or damage the cooling unit. DO NOT use any type of heater to defrost. Using a heater to speed up defrosting can cause personal injury and damage to the inner lining.

NOTICE

• Do not lift unit by door handle.

• Never install or operate the u sure front grille is free of obstruction. Obstructing free airflow can cause the unit to malfunction and will void the warranty.

• Failure to clean the condenser every six months can cause

e unit to malfunction. This could void the warranty.

• Allow unit temperature to stabilize for 24 hours before

use

• Do not Block any in

Use only genuine U-Line replacement parts. Imitation parts

n damage the unit, affect its operation or performance

ca and may void the warranty.

ternal Fans.

nit behind closed doors. Be

U-Line Service 1

General Information

Models Covered

This guide covers the following models:

Model Vol ta ge Hinge Configuration Door Configuration Cabinet Configuration Reversible Door

U-1075BEVS-00 120V Right Hand Hinge Stainless Glass Door Glass Shelves/Wine Racks Yes

U-1075BEVS-02 230V Right Hand Hinge Stainless Glass Door Glass Shelves/Wine Racks Yes

U-1075BEVS-13 120V Right Hand Hinge Stainless Glass Door w/Lock Glass Shelves/Wine Racks No

U-1075BEVS-15 120V Left Hand Hinge Stainless Glass Door w/Lock Glass Shelves/Wine Racks No

U-1075WCS-00 120V Right Hand Hinge Stainless Glass Door Wine Racks Ye s

U-1075WCS-02 230V Right Hand Hinge Stainless Glass Door Wine Racks Ye s

U-1075WCS-13 120V Right Hand Hinge Stainless Glass Door w/Lock Wine Racks No

U-1075WCS-15 120V Left Hand Hinge Stainless Glass Door w/Lock Wine Racks No

ULN-29RB-00 120V Right Hand Hinge Solid Black Door Glass Shelves Yes

ULN-29RB-02 230V Right Hand Hinge Solid Black Door Glass Shelves Yes

ULN-29RB-06 230V Right Hand Hinge Solid Black Door Glass Shelves Yes

ULN-29RB-09 230V Right Hand Hinge Solid Black Door Glass Shelves Yes

ULN-29RB-13 120V Right Hand Hinge Solid Black Door w/Lock Glass Shelves No

ULN-29RB-15 120V Left Hand Hinge Solid Black Door w/Lock Glass Shelves No

ULN-29RWH-00 120V Right Hand Hinge Solid White Door Glass Shelves Yes

ULN-29RWH-02 230V Right Hand Hinge Solid White Door Glass Shelves Yes

ULN-29RWH-06 230V Right Hand Hinge Solid White Door Glass Shelves Yes

ULN-29RWH-09 230V Right Hand Hinge Solid White Door Glass Shelves Yes

ULN-29RWH-13 120V Right Hand Hinge Solid White Door w/Lock Glass Shelves No

ULN-29RWH-15 120V Left Hand Hinge Solid White Door w/Lock Glass Shelves No

ULN-29RWH-23 230V Right Hand Hinge Solid White Door w/Lock Glass Shelves No

ULN-29RWH-25

ULN-75FB-00 120V Right Hand Hinge Solid Black Door w/Lock Glass Shelves Ye s

ULN-75FB-13 120V Right Hand Hinge Solid Black Door Glass Shelves No

ULN-75FWH-00 120V Right Hand Hinge Solid White Door Glass Shelves Yes

ULN-75FWH-13 120V Right Hand Hinge Solid White Door w/Lock Glass Shelves No

230V Left Hand Hinge Solid White Door w/Lock Glass Shelves No

U-Line Service 2

General Information

NOTICE

Warranty Claims Procedure

Warranty claims must be filed within 60 days after the completion of the service call.

When submitting claims for warranty payment, please follow these guidelines.

You can use any form you would normally use to bill your customer (your own computer generated form, Narda, USA, etc.). Claims can also be filed on-line at u-lineservice.com. Warranty rate mustbe agreed upon before submittal.

The model and serial number MUST be on the claims. Claims will not be paid without a model and serial number.

If you used a part in your repair, you MUST put the part number, the invoice number and where the part came from. Claims will be returned without this information.

If you work on more than one unit per service call please submit a separate claim for each unit.

We track all defects through warranty claims, so please be specific on what the repair was. If it is a system leak, please specify where the leak was.

Please be sure the claim is legible. If the claim form cannot be read, it will be returned, unpaid.

Remember: Door and water level adjustments are 30 day warranties only.

If you are changing out a unit please supply the model and serial number of both units (the unit being replaced and the new unit) and the R.A. number.

Occasionally the customer does not return their warranty cards. In this case we use the date the unit was shipped to our distributor for a beginning warranty date. This may cause the claim to be rejected for a proof of purchase. If you want to check on a purchase date, you may contact the U-Line Corporation Customer Assurance Department at 1-800-779-2547. This will allow you to get a proof of purchase, if needed, before you submit the claim.

Proof of Purchase

Proof of Purchase and/or Proof of Install is an important part of the warranty claim process. Sometimes it is difficult to obtain a proper Proof of Purchase/Proof of Install for a number of different reasons:

• The customer does not have a copy (only the original).

• The customer has only their copy of the final Walk Through or

sign-off of new construction.

• Other valid reasons that prevent your technician from leaving the

job site with a suitable Proof of Purchase/Proof of Install.

We understand the problem and have modified our Proof of Purchase policy to help you in these situations.

Effective immediately, if a copy of the Proof of Purchase/Proof of Install is not available at the site, the technician should record the following information on the Labor Invoice:

• The name of the selling Dealer

• The date of purchase/installation

• The Order or Invoice number (if available)

• The type of document they saw, i.e. Store Receipt, Closing Papers,

Sign-Off of Building Permit, Final Walk Through, etc.

If we have this information on the Labor Invoice, and we have the other information that is needed (correct Serial Number, type of

repair, time spent on repairs, parts used in the repair, invoice number for the part, etc.), we will be able to process the

invoice for you in a timely manner.

At U-Line, parts and labor claims are paid separately. Included in labor are freon and recovery charges, all other parts are handled by the parts department. We require that some parts be returned to us, so we may return them to our vendor. It will be noted on your packing list if we require you to return the part. If a part is to be returned please include a copy of the packing list and a copy of your claim. If the part was purchased at one of our part distributors, you must handle the part warranty with that company. For labor payment please send a readable copy of your claim to U-Line Corporation, P.O. Box 245040, Milwaukee WI, 53224-9540, U.S.A., or fax it to 1-414-354-5696. Claims can also be filed on-line at u-lineservice.com.



U-Line Service 3

General Information

1214997-08-0005

Year

Month

Factory Use Only

Serial Number

The serial number is divided into four segments. A typical serial number is 0914997-11-0005.

The first two digits of the first segment, 09, represents the year the unit was made.

The next four/five digits of the first segment, 14997, is a factory in

ternal control number used at U-Line Corporation.

The next two digit segment, 11, represents the month the unit was

mad

The last four digit segment, XXXX, is a factory internal control

umber used at U-Line Corporation.

Replacement Parts

How to Order Replacement Parts

In order to purchase parts from U-Line directly, you must have a current re-sale certificate on file. Please go to u-line.com to find a local parts distributor.

1. Refer to Service Parts and locate the illustration(s) for the model

ou are servicing.

2. Locate the desired part to be serviced and note the item number

assigned to it.

3. Locate the item number within the parts list. Note the full

scription and the corresponding part number. If this is for a

warranty unit, indicate and record the model and serial numbers.

4. When ordering parts, it will be necessary to supply Model

Numbe

r, Serial Number, Part Number, Part Description and in

some cases Color or Voltage.

All warranty parts will be shipped at no charge as long as warranty status has been confirmed. If we require that a part be returned to U-Line, you will be informed at the time the order is placed. It will be noted on your packing list if we require you to return a part or if you may field scrap it. If U-Line requires a defective part to be returned, a prepaid shipping label will be included with your new replacement part. When returning parts enclose a copy of your packing list and a copy of your labor claim, showing the model and serial number, and tag or label the part with the nature of the defect.

Our warranty records may not match the customer’s information. In

case, a proof of purchase will be required. If you do not have the

this proof of purchase at the time the order is placed, the part will be sent net 15 days, charged to a Visa or Master Card if you don't have an open account with U-Line Corporation. When the proof of purchase is provided, we will credit your account.

5. Parts may be ordered on-line, by FAX or phone:

u-lineservice.com

onlineparts@u-line.com

FAX Number 1-414-354-7905

Phone Number 1-414-354-0300 or 1-800-779-2547

REPLACEMENT PARTS: Use only gen parts. The use of non-U-Line parts can reduce ice rate, cause water to overflow from ice maker mold, damage the unit, and can void the warranty.

uine U-Line replacement

U-Line Service 4

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