U-Line U-3018RFOL-00 Service Manual

SERVICE MANUAL

MODULAR 3000 SERIES 120V, 3018/3024 MODELS

U-3018RFOL-00 U-3018WCOL-01 U-3024RFS-00

U-3018RFOL-01 U-3018WCS-00 U-3024RFS-01

U-3018RFS-00 U-3018WCS-01 U-3024RGLOL-00

U-3018RFS-01 U-3018WCS-13 U-3024RGLOL-01

U-3018RGLOL-00 U-3018WCS-15 U-3024RGLS-00

U-3018RGLOL-01 U-3024BEVOL-00 U-3024RGLS-01

U-3018RGLS-00 U-3024BEVOL-01 U-3024WCOL-00

U-3018RGLS-01 U-3024BEVS-00 U-3024WCOL-01

U-3018RGLS-13 U-3024BEVS-01 U-3024WCS-00

U-3018RGLS-15 U-3024RFOL-00 U-3024WCS-01

U-3018WCOL-00 U-3024RFOL-01

THE MODULAR 3000 SERIES ARE INTENDED FOR BUILT-IN INSTALLATIONS ONLY

The American Built-In Undercounter Leader Since 1962

U-LINE.COM

PRODUCT LIABILITY POLICY

In the event that a U-Line unit is involved in an alleged property damage claim, it must remain unaltered and unrepaired for evaluation. No service or repairs should be performed on any unit suspected to be involved in property damage. If a unit has been altered or repaired in the field prior to U-Line’s evaluation, any claim for damage may be declined.

When a product evaluation is needed, it is the consumer’s responsibility to assure that the unit is returned for evaluation. Please call U-Line immediately at 1-800-779-2547 for assistance.

Field service technicians are authorized to make an initial assessment. If in the servicer’s judgment the property damage is the result of a product defect, the product must be removed and returned to U-Line in an unaltered condition. The dealer is authorized to permanently replace the end-user’s product at no cost to the end-user. Please call U-Line immediately at 1-800-779-2547 to initiate the Return Authorization (RA) and product exchange process.

If in the servicer’s judgment, the property damage is the result of installation (water connection/drain, etc.), the consumer must be notified and the correction would be made by the servicer or installer without removing the product. Any claim for these damages must be directed to the original installer.

If the U-Line unit in question is a Clear Ice Machine (CLR) or Clear Ice Machine/Refrigerator Combo (CLRCO) with a drain pump, both the unit and the drain pump (regardless of the manufacturer) must be returned to U-Line.

To complete the damage claim process for the consumer, please obtain the following information. This information can be emailed to U-Line at onlineservice@U-Line.com, faxed to 1-414-354-5696 or mailed to the address below.

Pictures of the unit, installation and any alleged property damage.

Inquire when the problem first appeared, any prior problems with the product and provide a brief description of the alleged damages.

To expedite the claim process, U-Line will need two damage repair estimates.

Reference the Return Authorization (RA) number and consumer name when providing this information.

If a unit is returned to U-Line for evaluation, it will take approximately ten business days. No field service company is authorized to perform this evaluation. Once a Return Authorization (RA) Number is issued and the unit has been boxed in a U-Line carton, please contact U-Line to make arrangements for shipping. U-Line will keep the appropriate parties informed during the evaluation process.

If the evaluation finds the U-Line unit (or U-Line P60 pump) to be defective, causing the property damage, the damage claim will be reviewed by the U-Line Customer Assurance Department for disposition.

If the evaluation finds the U-Line unit not to be defective, does not repeat a failure or does not leak any water from the U-Line unit (or U-Line P60 pump), all claims for damage will be declined.

Website: u-line.com

Mailing Address: P.O. Box 245040

Milwaukee, WI 53224-9540

U.S.A.

Physical Address:

8900 N. 55th St.

Milwaukee, WI 53223

U.S.A.

Phone 1-414-354-0300

Fax 1-414-354-7905

u-line.com

Table of Contents

General Information

3000 Series Maintenance

3000 Series Doors

Troubleshooting

Safety Alert Definitions.........................................................................................................................................1

General Precautions..............................................................................................................................................1

Models Covered.....................................................................................................................................................2

System Default Values...........................................................................................................................................4

Temperature Ranges of the Various Preset U-Select™ Control ..................................................................6

Warranty Claims Procedure ...............................................................................................................................7

Proof of Purchase...................................................................................................................................................7

Serial Number.........................................................................................................................................................8

Replacement Parts .................................................................................................................................................8

Thermistors.............................................................................................................................................................9

Viewing Temperature............................................................................................................................................9

Thermistor Calibration.........................................................................................................................................9

Air Flow..................................................................................................................................................................10

Initial Startup .........................................................................................................................................................10

U-Select

Control ...............................................................................................................................................10

Adjusting Temperature Settings .......................................................................................................................10

Interior Lighting....................................................................................................................................................11

Error Notification ................................................................................................................................................11

Customer Menu ...................................................................................................................................................11

Service Menu.........................................................................................................................................................13

USB Communication...........................................................................................................................................18

Quick Guide..........................................................................................................................................................21

Convection Cooling ............................................................................................................................................23

Leveling...................................................................................................................................................................24

Removing and Installing Grille...........................................................................................................................24

Adjusting Grille.....................................................................................................................................................24

Door Alignment and Adjustment.....................................................................................................................25

Main Control.........................................................................................................................................................26

Component Testing.............................................................................................................................................27

Customer Call Guide..........................................................................................................................................28

Troubleshooting...................................................................................................................................................29

Compressor Information ...................................................................................................................................30

Thermistors...........................................................................................................................................................31

Thermistor Failure...............................................................................................................................................31

Reed Switch...........................................................................................................................................................31

Refrigeration System Diagnosis Guide............................................................................................................32

Fault System Diagnosis Guide ...........................................................................................................................33

General Information

NOTICE

DANGER

WARNING

CAUTION

General Information

• PLEASE READ all instructions before installing, operating, or servicing the appliance.

• Proper installation procedures must be followed when completing an installation or relocation of a unit. An INSTALLATION GUIDE for the unit, providing complete installation information, is available from U-Line Corporation direct. Consult the installation guide before any installation begins. U-Line contact information appears on the rear cover of this guide.

• This unit requires connection to a dedicated 15 Amp grounded (three-prong), polarized receptacle, installed by a qualified electrician, compliant with applicable electrical codes.

Safety Alert Definitions

Throughout this guide are safety items labeled with a Danger, Warning or Caution based on the risk type:

Danger means that failure to follow this safety statement will result in severe personal injury or death.

Warning means that failure to follow this safety statement could result in serious personal injury or death.

Caution means that failure to follow this safety statement may result in minor or moderate personal injury, property or equipment damage.

General Precautions

Use this appliance for its intended purpose only and follow these general precautions with those listed throughout this guide:

DANGER

RISK OF CHILD ENTRAPMENT. Before you throw away your old refrigerator or freezer, take off the doors and leave shelves in place so children may not easily climb inside.

WARNING

SHOCK HAZARD - Electrical Grounding Required.

• Never attempt to repair or perform maintenance on the unit until the electricity has been disconnected.

• Never remove the round grounding prong from the plug and never use a two-prong grounding adapter.

• Altering, cutting of power cord, removal of power cord, removal of power plug, or direct wiring can cause serious injury, fire and/or loss of property and/or life, and will void the warranty.

• Never use an extension cord to connect power to the unit.

• Always keep your working area dry.

WARNING

Install provided Anti-Tip kit on all 3000 series models. Install provided Anti-Tip kit on all Wine Captain Models and Glass Door Refrigerators. Serious personal injury could occur.

CAUTION

• Use care when moving and handling the unit. Use gloves to prevent personal injury from sharp edges.

• If your model requires defrosting, DO NOT use an ice pick or other sharp instrument to help speed up defrosting. These instruments can puncture the inner lining or damage the cooling unit. DO NOT use any type of heater to defrost. Using a heater to speed up defrosting can cause personal injury and damage to the inner lining.

NOTICE

• Do not lift unit by door handle.

• Never install or operate the unit behind closed doors. Be sure front grille is free of obstruction. Obstructing free airflow can cause the unit to malfunction and will void the warranty.

• Failure to clean the condenser every six months can cause the unit to malfunction. This could void the warranty.

• Allow unit temperature to stabilize for 24 hours before use.

• Do not Block any internal Fans.

Use only genuine U-Line replacement parts. Imitation parts can damage the unit, affect its operation or performance and may void the warranty.

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General Information

Models Covered

This guide covers the following models:

18" Models

Model Hinge

Configuration

U-3018RFOL-00 Right Hand Hinge Solid Overlay Door Bins No

U-3018RFOL-01 Left Hand Hinge Solid Overlay Door Bins No

U-3018RFS-00 Right Hand Hinge Stainless Steel Solid Door Bins No

U-3018RFS-01 Left Hand Hinge Stainless Steel Solid Door Bins No

U-3018RGLOL-00 Right Hand Hinge Glass Overlay Door Glass Shelves No

U-3018RGLOL-01 Left Hand Hinge Glass Overlay Door Glass Shelves No

U-3018RGLS-00 Right Hand Hinge Stainless Steel Glass Door Glass Shelves No

U-3018RGLS-01 Left Hand Hinge Stainless Steel Glass Door Glass Shelves No

U-3018WCOL-00 Right Hand Hinge Glass Overlay Door Wine Racks No

U-3018WCOL-01 Left Hand Hinge Glass Overlay Door Wine Racks No

U-3018WCS-00 Right Hand Hinge Stainless Steel Glass Door Wine Racks No

U-3018WCS-01 Left Hand Hinge Stainless Steel Glass Door Wine Racks No

U-3018RGLS-13 Right Hand Hinge Stainless Steel Glass Door Glass Shelves Yes

U-3018RGLS-15 Left Hand Hinge Stainless Steel Glass Door Glass Shelves Yes

U-3018WCS-13 Right Hand Hinge Stainless Steel Glass Door Wine Racks Yes

Door Configuration Cabinet

Configuration

Lock

U-3018WCS-15 Left Hand Hinge Stainless Steel Glass Door Wine Racks Yes

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24" Models

Model Hinge Configuration Door Configuration Cabinet

Configuration

U-3024BEVOL-00 Right Hand Hinge Glass Overlay Door Shelves/Racks

U-3024BEVOL-01 Left Hand Hinge Glass Overlay Door Shelves/Racks

U-3024BEVS-00 Right Hand Hinge Stainless Steel Glass Door Shelves/Racks

U-3024BEVS-01 Left Hand Hinge Stainless Steel Glass Door Shelves/Racks

U-3024RFOL-00 Right Hand Hinge Solid Overlay Door Bins

U-3024RFOL-01 Left Hand Hinge Solid Overlay Door Bins

U-3024RFS-00 Right Hand Hinge Stainless Steel Solid Door Bins

U-3024RFS-01 Left Hand Hinge Stainless Steel Solid Door Bins

U-3024RGLOL-00 Right Hand Hinge Glass Overlay Door Glass Shelves

U-3024RGLOL-01 Left Hand Hinge Glass Overlay Door Glass Shelves

U-3024RGLS-00 Right Hand Hinge Stainless Steel Glass Door Glass Shelves

U-3024RGLS-01 Left Hand Hinge Stainless Steel Glass Door Glass Shelves

General Information

U-3024WCOL-00 Right Hand Hinge Glass Overlay Door Wine Racks

U-3024WCOL-01 Left Hand Hinge Glass Overlay Door Wine Racks

U-3024WCS-00 Right Hand Hinge Stainless Steel Glass Door Wine Racks

U-3024WCS-01 Left Hand Hinge Stainless Steel Glass Door Wine Racks

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General Information

System Default Values

18" Models

Available Default Offset Differential Set Points Fan Delay

Model Modes Modes Zone Evap Ambient Zone Zone Evap On Off

U-3018RFOL-00

U-3018RFOL-01

U-3018RFS-00

U-3018RFS-01

U-3018RGLOL-00

U-3018RGLOL-01

U-3018RGLS-00

U-3018RGLS-01

U-3018WCOL-00

U-3018WCOL-01

U-3018WCS-00

U-3018WCS-01

U-3018RGLS-13

U-3018RGLS-15

U-3018WCS-13

U-3018WCS-15

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Deli 0 0 0 2 36 42 1 2

Deli 1 0 0 2 36 42 1 2

Red Wine 1 0 0 2 55 45 1 2

Deli 1 0 0 2 36 42 1 2

Red Wine 1 0 0 2 55 45 1 2

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General Information

24" Models

Available Default Offset Differential Set Points Fan Delay

Model Modes Modes Zone Evap Ambient Zone Zone Evap On Off

U-3024BEVOL-00

U-3024BEVOL-01

U-3024BEVS-00

U-3024BEVS-01

U-3024RFOL-00

U-3024RFOL-01

U-3024RFS-00

U-3024RFS-01

U-3024RGLOL-00

U-3024RGLOL-01

U-3024RGLS-00

U-3024RGLS-01

U-3024WCOL-00

U-3024WCOL-01

U-3024WCS-00

U-3024WCS-01

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Deli, Beverage,

Market, Root,

Pantry

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Red Wine,

White Wine,

Sparkling

Deli -4 0 0 2 36 42 1 2

Deli 0 0 0 2 36 42 1 2

Deli -4 0 0 2 36 42 1 2

Red Wine 0 0 0 2 55 45 1 2

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General Information

Temperature Ranges of the Various Preset U-Select™ Control

Deli

• 34°F – 40°F, set point 36°F

• meats, fish, cheeses, dairy, butter, garlic, oils, nuts, condiments, drinks

Market

• 34°F – 40°F, set point 38°F

• fruits, vegetables, berries, lettuce

Pantry

• 34°F – 70°F, set point 42°F

• dry goods, breads, baking items, spices, seasonings

Root Cellar

• 45°F – 55°F, set point 50°F

• root vegetables, potatoes, onions, lemon, lime, melon, peppers, beans, cucumber, cut/open veggies

Beverage

• 34°F – 65°F, set point 38°F

Sparkling Wine

• 40°F – 50°F, set point 45°F

White Wine

• 45°F – 55°F, set point 50°F

Red Wine

• 55°F – 65°F, set point 55°F

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General Information

NOTICE

Warranty Claims Procedure

Warranty claims must be filed within 60 days after the completion of the service call.

For fastest processing, please submit claims on-line at u-lineservice.com. Claims can also be submitted by fax or by mail.

U-Line Corporation P.O. Box 245040 Milwaukee WI, 53224-9540, U.S.A.

FAX 1-414-354-5696

Please be sure the claim is legible. If the claim form cannot be read, it will be returned.

Warranty rates must be on file with U-Line before submittal.

Although U-Line prefers the NARDA form, any standard invoice will be accepted.

The following information must be included on the submittal:

• Complete model number

• Complete serial number

• Original consumer complaint summary

• Repair performed

• Labor (also includes refrigerant & recovery charges)

• Genuine U-Line part number(s) used during repair

• Include invoice number/provider of these purchased part(s)

• Consumer signature & date

Claims will be returned, unpaid, if this information is not included.

If you work on more than one unit per service call please submit a separate claim for each unit.

Proof of Purchase

If a copy of the Proof of Purchase/Proof of Install is not available, the technician should record the following information on the Labor Invoice:

Name of the selling dealer Date of purchase/installation Sales order or Invoice number Description of verification document (i.e. Store Receipt, Closing Papers, Sign-Off of Building Permit, Final Walk Through, etc.) Confirm model and serial number

U-Line tracks all defects through warranty claims. Please be specific on what repair was completed.

Note: U-Line covers door adjustments for 30 days after install.

U-Line will use the original ship date unless the unit has been registered with U-Line. If you have questions about the warranty status, please contact the U-Line Customer Assurance Department.

Email: onlineservice@u-line.com Phone 1-800-779-2547

Labor and part claims are paid separately. Parts purchased directly through U-Line will be reimbursed. The original invoice number needs to be included. If a replacement part was purchased through a distributor, you must handle the part warranty directly with that company.

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General Information

1214997-08-0005

Year

Month

Factory Use Only

Serial Number

The serial number is divided into four segments. A typical serial number is 1214997-08-0005.

Replacement Parts

How to Order Replacement Parts

In order to purchase parts from U-Line directly, you must have a current re-sale certificate on file. Please go to u-line.com to find a local parts distributor.

1. Refer to Service Parts and locate the illustration(s) for the model you are servicing.

2. Locate the desired part to be serviced and note the item number assigned to it.

3. Locate the item number within the parts list. Note the full description and the corresponding part number. If this is for a warranty unit, indicate and record the model and serial numbers.

4. When ordering parts, it will be necessary to supply Model Number, Serial Number, Part Number, Part Description and in some cases Color or Voltage.

All warranty parts will be shipped at no charge as long as warranty status has been confirmed. If we require that a part be returned to U-Line, you will be informed at the time the order is placed. It will be noted on your packing list if we require you to return a part or if you may field scrap it. If U-Line requires a defective part to be returned, a prepaid shipping label will be included with your new replacement part. When returning parts, enclose a copy of your packing list and a copy of your labor claim, showing the model and serial number, and tag or label the part with the nature of the defect.

Our warranty records may not match the customer’s information. In this case, a proof of purchase will be required. If you do not have the proof of purchase at the time the order is placed, the part will be sent net 15 days, charged to a Visa or Master Card if you don’t have an open account with U-Line Corporation. When the proof of purchase is provided, we will credit your account.

5. Parts may be ordered on-line, by FAX or phone:

u-lineservice.com

8 u-line.com

onlineparts@u-line.com

FAX Number 1-414-354-7905

Phone Number 1-414-354-0300 or 1-800-779-2547

REPLACEMENT PARTS: Use only genuine U-Line replacement parts. The use of non-U-Line parts can reduce ice rate, cause water to overflow from ice maker mold, damage the unit, and can void the warranty.

If U-Line requires the part to be returned, a pre-paid return shipping tag will be provided. Please include a copy of the service invoice and the packing list.

General Information

Thermistors

There are 3 thermistors used with the 3018/24 models.

• Zone Thermistor - Located on the right hand wall and is used to maintain temperature.

• Evaporator Thermistor - Located on the back of the evaporator plate and is used during defrost.

• Ambient Thermistor - Located in the base of the unit on the condenser and is used to monitor ambient air temperatures.

Viewing Temperature

Note: The display shows set point NOT the actual temperature.

The 3000 series is equipped with an advanced electronic display and control. Thermistor readings can be obtained through both the customer and service menu. The customer menu will display readings while using offset calculations. It is important to note that the system will use these adjusted readings when determining cooling and defrost cycles. The service menu will display the actual thermistor reading while disregarding offsets.

Customer Menu

To view the adjusted temperature of each available thermistor, follow the steps below.

1. Initiate the customer menu by holding Select

2. Use Down to scroll to “Actual Temperatures”.

3. Press select .

for 5 seconds.

Thermistor Calibration

While thermistors generally do not require calibration, over time contact corrosion and or element wear may make calibration necessary.

Calibration

To calibrate a thermistor one must first prepare an ice water of crushed ice and water in a suitable container. Allow the ice water temperature to stabilize for at least 5 minutes before beginning.

NOTICE

Offsets are preset at the factory to efficiently maintain product temperature. If modifying offset, existing values must be taken into consideration.

NOTICE

Customer Care must be notified before any changes are made to factory set offsets. Failure to notify Customer Care will void the warranty.

1. Enter the service menu and record existing offset values for each thermistor to be calibrated. See page 16. Some models have a factory offset setting of 0.

2. Change offset of each thermistor to be calibrated to 0.

3. Enter “Actual Temps” through the Customer Menu. See “Viewing Temperature”.

4. Use Up or Down to scroll through available information.

Service Menu

To view the actual temperature without having the offsets taken into consideration, follow the steps below.

1. Initiate the service menu by holding both up for 5 seconds.

2. Use Up or Down to scroll to “Actual Temperatures”.

3. Press select .

Use Up or Down to scroll through available information.

and Zone Toggle

4. Submerge the thermistor in the ice water. The temperature read out through the menu should be 32°F. If different, record difference.

5. Enter “Offsets” through the service menu and set the value recorded in step 4 to the thermistor to be calibrated.

6. Enter “Actual Temps” through the Customer Menu, the temperature readout should now be 32°F. If the readout is still incorrect reset the offset to 0 and perform steps 4 & 5 again.

7. Enter the “Offsets” menu and add the value recorded in step 1 to the new offset setting. For example, if after the ice water an offset of 1 was needed and the existing offset value recorded in step 1 was -2 the new offset value would be -1. If the calculated value is outside the maximum range capable in the offset menu the thermistor must be replaced. The offset menu has a maximum range of -10 through 10.

Note: If a mistake is made in the calibration process a “Factory Default” will restore offsets to their factory pre-set values. See page 17.

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