Ubiquiti CRM Point CRM-P Quick Start Quide

Model: CRM-P

Introduction

Thank you for purchasing the Ubiquiti Networks®

CRMPoint™. This Quick Start Guide is designed to

guide you through installation and also includes

warrantyterms.

Package Contents

CRM Point Ethernet Cable

Model: CRM-P

microSD Card

(8 GB)

Quick Start

Guide

System Requirement

Web Browser: Mozilla Firefox, Google Chrome, or

Microsoft Internet Explorer 11 (or above)

TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is
the customer’s responsibility to follow local country regulations, including

operation within legal frequency channels, output power, indoor cabling

requirements, and Dynamic Frequency Selection (DFS) requirements.

Hardware Overview

Front Panel LED

LED Color Status

White Factory defaults.

Alternating
White/Blue

Device is busy; do not touch or

unplug it. This usually indicates

that a process such as a firmware

upgrade is taking place.

Blue Device is working properly.

Top Panel

Ethernet Port

Ethernet This Gigabit Ethernet port is used to

connect the power and should be connected to the

LAN and DHCP server. Power can be provided by an

802.3af PoE switch, such as the Ubiquiti Networks

EdgeSwitch™.

Bottom Panel

Micro-USB Port

Reset Button

microSD Slot

Reset The Reset button serves two functions:

• Restart Press and release the Reset button

quickly.

• Restore to Factory Default Settings Press and
hold the Reset button for more than five seconds.

Micro-USB Optional power source (minimum

5V,1A) if PoE is not available.

microSD Insert the included microSD Card before

powering on the CRM Point.

Hardware Installation

1. Connect the Ethernet Cable to the Ethernet port.

2. Insert the included microSD Card into the

microSD Slot.

3. Connect the other end of the cable to a port on

a network switch, such as an EdgeSwitch.

24V

Powering the CRM Point

Use an 802.3af switch, such as an EdgeSwitch, or a
USB power source (not included).

EdgeSwitch

The CRMPoint can be powered by an EdgeSwitch
or other 802.3af-compliant switch.

24V

EdgeSwitch Power Connection Diagram

USB Power Source

Connect a USB cable (not included) from the
CRMPoint directly to a USB power source
(minimum 5V, 1A).

USB Power Connection Diagram

*640-00216-03*

640-00216-03

Software Installation

The CRM Control software is pre-installed on the

CRMPoint. To access it, follow these steps:

1. Ensure that your host system has an Internet

connection and is on the same Layer-2 network
as the CRMPoint.

2. The CRM Point is set to DHCP by default, so it

will try to automatically obtain an IP address.
Assign a specific IP address to the CRM Point, or
check the DHCP server to see which IP address

was assigned to it.

You can also discover the CRM Point using the
Ubiquiti® Device Discovery Tool, available at

https://www.ubnt.com/download/utilities

3. Launch a web browser. In the address field,

type http: followed by the IP address of the
CRMPoint. Press enter (PC) or return (Mac).

http://<IP_address>

4. If this is your first time using the CRMPoint,

proceed to step 5.

If you have previously logged into the

CRMPoint, proceed to step 7.

5. The CRM Point user interface will appear and

begin upgrading the device software to the
latest version.

6. When the upgrade is complete, create a new

user account:

a. Enter a Username and Password.
b. Confirm your password in the Confirm

Password field.

c. Click Create Account.

7. Enter your Username and Password, and click

Sign In to log into the CRM Point.

8. The Discovery page will appear. This page lets

you connect devices to the CRM Point. There are

two ways to connect to devices:

• By IP address

• By discovery (scan your network for devices)

Note: To connect a device to the CRM Point,

both must be on the same Layer-2 network.

To connect by IP address:

a. Click Search By IP.

b. Enter an IP Range with login credentials for

the devices in that range.

c. Click Connect.

To connect by discovery:

a. Click Discover to display a list of devices the

CRM Point has discovered on your network.

b. Select one or more devices that share the

same credentials.

c. Click Connect.

d. Repeat steps a to c to connect additional

devices with different login credentials.

9. When you are finished connecting devices to

the CRM Point, click Finish to display a list of
devices being monitored by the CRM Point.

You can now manage your devices using the
CRMPoint. For more information on using the
CRMPoint, visit http://crm.ubnt.com/point

Specifications

CRM-P

Dimensions 21.7 x 43.4 x 121.9 mm

(0.85 x 1.71 x 4.80")

Weight 110 g (3.88 oz)

Networking Interface (1) 10/100/1000 Ethernet Port

Buttons (1) Reset to Defaults

Power Method

PoE

Micro-USB

48V 802.3af or

Passive PoE (Pairs 4, 5+; 7, 8 Return)

5V

Power Supply 802.3af PoE or

Micro-USB 5V, 1A

Max. Power
Consumption

5W

Certications CE, FCC, IC

Operating

Temperature

0 to 40° C

(32 to 104° F)

Operating Humidity 20 to 90% Noncondensing

Safety Notices

1. Read, follow, and keep these instructions.

2. Heed all warnings.

3. Only use attachments/accessories specified by the

manufacturer.

WARNING: Do not use this product in location

that can be submerged by water.

WARNING: Avoid using this product during an

electrical storm. There may be a remote risk of
electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency,

and current requirements indicated on the manufacturer’s

label. Connection to a different power source than those

specified may result in improper operation, damage to
the equipment or pose a fire hazard if the limitations are

not followed.

2. There are no operator serviceable parts inside this

equipment. Service should be provided only by a

qualified service technician.

Limited Warranty

UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants

that the product(s) furnished hereunder (the “Product(s)”)
shall be free from defects in material and workmanship for a
period of one (1) year from the date of shipment by UBIQUITI
NETWORKS under normal use and operation. UBIQUITI
NETWORKS’ sole and exclusive obligation and liability under

the foregoing warranty shall be for UBIQUITI NETWORKS, at

its discretion, to repair or replace any Product that fails to
conform to the above warranty during the above warranty
period. The expense of removal and reinstallation of any
Product is not included in this warranty. The warranty period
of any repaired or replaced Product shall not extend beyond
its original term.

Warranty Conditions

The above warranty does not apply if the Product:
(I) has been modified and/or altered, or an addition

made thereto, except by Ubiquiti Networks, or
Ubiquiti Networks’ authorized representatives, or as
approved by Ubiquiti Networks in writing;

(II) has been painted, rebranded or physically modified

in any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence,

abnormal physical, electromagnetic or electrical

stress, including lightning strikes, or accident;
(V) has been damaged or impaired as a result of using

third party firmware;
(VI) has no original Ubiquiti MAC label, or is missing any

other original Ubiquiti label(s); or
(VII) has not been received by Ubiquiti within 30 days of

issuance of the RMA.

In addition, the above warranty shall apply only if: the

product has been properly installed and used at all times in
accordance, and in all material respects, with the applicable
Product documentation; all Ethernet cabling runs use CAT5

(or above), and for outdoor installations, shielded Ethernet
cabling is used, and for indoor installations, indoor cabling

requirements are followed.

Returns

No Products will be accepted for replacement or repair

without obtaining a Return Materials Authorization (RMA)

number from UBIQUITI NETWORKS during the warranty
period, and the Products being received at UBIQUITI
NETWORKS’ facility freight prepaid in accordance with the
RMA process of UBIQUITI NETWORKS. Products returned
without an RMA number will not be processed and will be
returned freight collect or subject to disposal. Information on
the RMA process and obtaining an RMA number can be found

at: www.ubnt.com/support/warranty.

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN,
UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS AND THEIR
THIRD PARTY DATA, SERVICE, SOFTWARE AND HARDWARE
PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER
REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED
TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF
MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR
RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF
VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT AND ANY WARRANTIES
ARISING FROM ANY COURSE OF DEALING, USAGE OR
TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS
AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER
UBIQUITI NETWORKS NOR ITS THIRD PARTY PROVIDERS

CONTROL BUYER’S EQUIPMENT OR THE TRANSFER OF
DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE
INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY
BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS,
CANCELLATIONS AND OTHER PROBLEMS INHERENT IN
THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI
NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD PARTY
PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS,
DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS,
CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE
RESULTING FROM ANY OF THE FOREGOING. In addition,

UBIQUITI NETWORKS does not warrant that the operation

of the Products will be error-free or that operation will be

uninterrupted. In no event shall UBIQUITI NETWORKS be

responsible for damages or claims of any nature or description
relating to system performance, including coverage, buyer’s
selection of products (including the Products) for buyer’s
application and/or failure of products (including the Products)
to meet government or regulatory requirements.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO
EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST
PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF
THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE
PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT
OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.

Note

Some countries, states and provinces do not allow exclusions
of implied warranties or conditions, so the above exclusion
may not apply to you. You may have other rights that
vary from country to country, state to state, or province
to province. Some countries, states and provinces do not
allow the exclusion or limitation of liability for incidental or
consequential damages, so the above limitation may not
apply to you. EXCEPT TO THE EXTENT ALLOWED BY LOCAL
LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT
OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY
SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The

United Nations Convention on Contracts for the International
Sale of Goods shall not apply to any transactions regarding

the sale of the Products.

Compliance

FCC

Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation

is subject to the following two conditions.

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interference that may cause undesired

operation.

This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to
radio communications. Operations of this equipment in a
residential area is likely to cause harmful interference in which

case the user will be required to correct the interference at
his own expense.

Industry Canada

CAN ICES-3(A)/NMB-3(A)

This Class [A] digital apparatus complies with Canadian

ICES-003.

Cet appareil numérique de la classe [A] est conforme à la
norme NMB-003 du Canada.

CE Marking

CE marking on this product represents the product is in
compliance with all directives that are applicable to it.

RoHS/WEEE Compliance Statement

English

European Directive 2002/96/EC requires that the equipment
bearing this symbol on the product and/or its packaging
must not be disposed of with unsorted municipal waste.
The symbol indicates that this product should be disposed
of separately from regular household waste streams. It is

your responsibility to dispose of this and other electric and

electronic equipment via designated collection facilities
appointed by the government or local authorities. Correct

disposal and recycling will help prevent potential negative

consequences to the environment and human health. For
more detailed information about the disposal of your old
equipment, please contact your local authorities, waste

disposal service, or the shop where you purchased the
product.

Deutsch

Die Europäische Richtlinie 2002/96/EC verlangt, dass
technische Ausrüstung, die direkt am Gerät und/oder an der
Verpackung mit diesem Symbol versehen ist, nicht zusammen
mit unsortiertem Gemeindeabfall entsorgt werden darf. Das
Symbol weist darauf hin, dass das Produkt von regulärem
Haushaltmüll getrennt entsorgt werden sollte. Es liegt in Ihrer
Verantwortung, dieses Gerät und andere elektrische und
elektronische Geräte über die dafür zuständigen und von
der Regierung oder örtlichen Behörden dazu bestimmten
Sammelstellen zu entsorgen. Ordnungsgemäßes Entsorgen
und Recyceln trägt dazu bei, potentielle negative Folgen für
Umwelt und die menschliche Gesundheit zu vermeiden. Wenn
Sie weitere Informationen zur Entsorgung Ihrer Altgeräte

benötigen, wenden Sie sich bitte an die örtlichen Behörden

oder städtischen Entsorgungsdienste oder an den Händler,
bei dem Sie das Produkt erworben haben.

Español

La Directiva 2002/96/CE de la UE exige que los equipos que
lleven este símbolo en el propio aparato y/o en su embalaje
no deben eliminarse junto con otros residuos urbanos no
seleccionados. El símbolo indica que el producto en cuestión
debe separarse de los residuos domésticos convencionales
con vistas a su eliminación. Es responsabilidad suya desechar
este y cualesquiera otros aparatos eléctricos y electrónicos a
través de los puntos de recogida que ponen a su disposición

el gobierno y las autoridades locales. Al desechar y reciclar

correctamente estos aparatos estará contribuyendo a evitar
posibles consecuencias negativas para el medio ambiente y
la salud de las personas. Si desea obtener información más
detallada sobre la eliminación segura de su aparato usado,

consulte a las autoridades locales, al servicio de recogida y

eliminación de residuos de su zona o pregunte en la tienda
donde adquirió el producto.

Français

La directive européenne 2002/96/CE exige que l’équipement
sur lequel est apposé ce symbole sur le produit et/ou son
emballage ne soit pas jeté avec les autres ordures ménagères.
Ce symbole indique que le produit doit être éliminé dans un
circuit distinct de celui pour les déchets des ménages. Il est
de votre responsabilité de jeter ce matériel ainsi que tout
autre matériel électrique ou électronique par les moyens de
collecte indiqués par le gouvernement et les pouvoirs publics
des collectivités territoriales. L’élimination et le recyclage en
bonne et due forme ont pour but de lutter contre l’impact
néfaste potentiel de ce type de produits sur l’environnement
et la santé publique. Pour plus d’informations sur le mode
d’élimination de votre ancien équipement, veuillez prendre

contact avec les pouvoirs publics locaux, le service de

traitement des déchets, ou l’endroit où vous avez acheté le

produit.

Italiano

La direttiva europea 2002/96/EC richiede che le
apparecchiature contrassegnate con questo simbolo sul
prodotto e/o sull’imballaggio non siano smaltite insieme ai
rifiuti urbani non differenziati. Il simbolo indica che questo
prodotto non deve essere smaltito insieme ai normali rifiuti
domestici. È responsabilità del proprietario smaltire sia

questi prodotti sia le altre apparecchiature elettriche ed

elettroniche mediante le specifiche strutture di raccolta

indicate dal governo o dagli enti pubblici locali. Il corretto

smaltimento ed il riciclaggio aiuteranno a prevenire
conseguenze potenzialmente negative per l’ambiente e per
la salute dell’essere umano. Per ricevere informazioni più
dettagliate circa lo smaltimento delle vecchie apparecchiature
in Vostro possesso, Vi invitiamo a contattare gli enti pubblici
di competenza, il servizio di smaltimento rifiuti o il negozio nel

quale avete acquistato il prodotto.

Declaration of Conformity

Česky
[Czech]

UBIQUITI NETWORKS tímto prohlašuje, že toto
UBIQUITI NETWORKS zařízení, je ve shod se
základními požadavky a dalšími příslušnými
ustanoveními směrnice 1999/5/ES.

Dansk
[Danish]

Hermed, UBIQUITI NETWORKS, erklærer at denne
UBIQUITI NETWORKS enhed, er i overensstemmelse
med de væsentlige krav og øvrige relevante krav i
direktiv 1999/5/EF.

Nederlands
[Dutch]

Hierbij verklaart UBIQUITI NETWORKS, dat deze
UBIQUITI NETWORKS apparaat, in overeenstemming
is met de essentiële eisen en de andere relevante
bepalingen van richtlijn 1999/5/EC.

English

Hereby, UBIQUITI NETWORKS, declares that this
UBIQUITI NETWORKS device, is in compliance with
the essential requirements and other relevant
provisions of Directive 1999/5/EC.

Eesti
[Estonian]

Käesolevaga UBIQUITI NETWORKS kinnitab, et antud
UBIQUITI NETWORKS seade, on vastavus olulistele
nõuetele ja teistele asjakohastele sätetele direktiivi
1999/5/EÜ.

Suomi
[Finnish]

Täten UBIQUITI NETWORKS vakuuttaa, että tämä
UBIQUITI NETWORKS laite, on yhdenmukainen
olennaisten vaatimusten ja muiden sitä koskevien
direktiivin 1999/5/EY.

Français
[French]

Par la présente UBIQUITI NETWORKS déclare que
l’appareil UBIQUITI NETWORKS, est conforme aux
exigences essentielles et aux autres dispositions
pertinentes de la directive 1999/5/CE.

Deutsch
[German]

Hiermit erklärt UBIQUITI NETWORKS, dass sich dieses
UBIQUITI NETWORKS Gerät, in Übereinstimmung
mit den grundlegenden Anforderungen und den
anderen relevanten Vorschriften der Richtlinie
1999/5/EG befindet.

Ελληνική
[Greek]

Δια του παρόντος, UBIQUITI NETWORKS, δηλώνει
ότι αυτή η συσκευή UBIQUITI NETWORKS, είναι
σε συμμόρφωση με τις βασικές απαιτήσεις και τις
λοιπές σχετικές διατάξεις της οδηγίας 1995/5/ΕΚ.

Magyar
[Hungarian]

Ezennel UBIQUITI NETWORKS kijelenti, hogy ez a
UBIQUITI NETWORKS készülék megfelel az alapvető
követelményeknek és más vonatkozó 1999/5/EK
irányelv rendelkezéseit.

Íslenska
[Icelandic]

Hér, UBIQUITI NETWORKS, því yfir að þetta UBIQUITI
NETWORKS tæki er í samræmi við grunnkröfur og
önnur viðeigandi ákvæði tilskipun 1999/5/EC.

Italiano
[Italian]

Con la presente, UBIQUITI NETWORKS, dichiara che
questo dispositivo UBIQUITI NETWORKS, è conforme
ai requisiti essenziali ed alle altre disposizioni
pertinenti della direttiva 1999/5/CE.

Latviski
[Latvian]

Ar šo, UBIQUITI NETWORKS, deklarē, ka UBIQUITI
NETWORKS ierīce, ir saskaņā ar būtiskajām prasībām
un citiem attiecīgiem noteikumiem Direktīvā
1999/5/EK.

Lietuviškai
[Lithuanian]

UBIQUITI NETWORKS deklaruoja, kad šis UBIQUITI
NETWORKS įrenginys atitinka esminius reikalavimus
ir kitas 1999/5/EB Direktyvos nuostatas.

Malti
[Maltese]

Hawnhekk, UBIQUITI NETWORKS, tiddikjara li dan
il-mezz UBIQUITI NETWORKS huwa konformi mar­rekwiżiti essenzjali u dispożizzjonijiet rilevanti oħrajn
ta ‘Direttiva 1999/5/EC.

Norsk
[Norwegian]

Herved UBIQUITI NETWORKS, erklærer at denne
UBIQUITI NETWORKS enheten, er i samsvar med
de grunnleggende kravene og andre relevante
bestemmelser i direktiv

1999/5/EF.

Slovensky
[Slovak]

Týmto

UBIQUITI NETWORKS

, prehlasuje, že toto

UBIQUITI NETWORKS

zariadenie, je v súlade so
základnými požiadavkami a ďalšími relevantnými
ustanoveniami smernice 1999/5/ES.

Svenska
[Swedish]

Härmed UBIQUITI NETWORKS, intygar att denna
UBIQUITI NETWORKS enhet är i överensstämmelse
med de väsentliga egenskapskrav och övriga
relevanta bestämmelser som framgår av direktiv
1999/5/EG.

Español
[Spanish]

Por medio de la presente UBIQUITI NETWORKS
declara que este dispositivo UBIQUITI NETWORKS,
cumple con los requisitos esenciales y cualesquiera
otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.

Polski
[Polish]

Niniejszym, Ubiquiti Networks, oświadcza, że
urządzenie UBIQUITI NETWORKS, jest zgodny z
zasadniczymi wymaganiami oraz pozostałymi
stosownymi postanowieniami Dyrektywy 1999/5/EC.

Português
[Portuguese]

UBIQUITI NETWORKS declara que este dispositivo
UBIQUITI NETWORKS, está conforme com os
requisitos essenciais e outras disposições da
Directiva 1999/5/CE.

Română
[Romanian]

Prin prezenta, UBIQUITI NETWORKS declară că acest
dispozitiv UBIQUITI NETWORKS este în conformitate
cu cerințele esențiale și alte prevederi relevante ale
Directivei 1999/5/CE.

Online Resources

Support support.ubnt.com

Community community.ubnt.com
Downloads downloads.ubnt.com

©2015 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti,
Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam
logo, CRM Point, and EdgeSwitch are trademarks or registered
trademarks of UbiquitiNetworks,Inc. in the United States and
in other countries. All other trademarks are the property of
their respective owners. AI101215

www.ubnt.com