Ubee DDW336, DVW326B, DVW326 User Manual
Ubee DVW326
Advanced Wireless
Voice Gateway
Firmware Version: 9.30.xxxx
Subscriber User’ s Guide
Cox Communications
March 2014
www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): amsales@ubeeinteractive.com
Support (email): amsupport@ubeeinteractive.com
Notices and Copyrights
Copyright 2014 Ubee Interactive. All rights reserved. This document contains proprietary information of Ubee and is not to be disclosed
or used except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other
countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in
accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business
management owner of the material.
Ubee Interactive continuously improves its products and reserves the right to make changes to the product described in this document
without notice. Ubee Interactive does not assume any liability that may occur due to the use of the product described in this document.
All trademarks mentioned in this document are the property of their respective owners.
This device is Wifi Alliance Cert ified:
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Understanding Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Understanding Connections and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3 Requesting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.4 Checking Device Package Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.5 Understanding the Device Panels, Connections and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.6 Understanding Specifications, Standards, and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.7 Understanding Default Values and Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.8 Understanding the Device Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Installing the DVW326 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.1 Setting Up and Connecting the DVW326 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2 Connecting Devices to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3 Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 Using the Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.1 Accessing the Web User Interface Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 Understanding the Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1 Using the Software Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Using the Connection Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.3 Using the Account Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.4 Using the Diagnostics Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.5 Using the User Default Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5 Understanding the Basic Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.1 Using the Setup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.2 Using the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.3 Using the DDNS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.4 Using the Backup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6 Understanding the Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.1 Using the Options Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.2 Using the IP Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6.3 Using the MAC Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.4 Using the Port Filtering Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.5 Using the Forwarding Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.6 Using the Port Triggers Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.7 Using the Pass Through Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6.8 Using the DMZ Host Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7 Understanding the Firewall Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.1 Using the Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.2 Using the Local Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3 Using the Remote Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
8 Understanding the Access Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
8.1 Using the Access Control User Setup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
8.2 Using the Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
8.3 Using the ToD Filter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
8.4 Using the Local Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
9 Understanding the Wireless Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
9.1 Using the Wireless Radio Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
9.2 Using the Primary Network Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
9.3 Using the Advanced Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
9.4 Using the Access Control Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
9.5 Using the Wi-Fi Multimedia Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
9.6 Using the Bridging Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
9.7 Deploying and Troubleshooting the Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
10 Understanding the Telephony Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
10.1 Using the Status Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
10.2 Using the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
10.3 Using the QoS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
10.4 Using the Provisioning Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
10.5 Using the Event Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
11 Understanding the Battery Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
11.1 Using the Controller Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
11.2 Using the UPS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
11.3 Using the Interface Delay Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
12 Understanding the USB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
12.1 Using the USB Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
12.2 Using the Approved Devices Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
12.3 Using the Storage Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
12.4 Using the Storage Advanced Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
12.5 Using the Media Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
13 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
1 Introduction
Topics
Welcome to the Ubee family of data networking products. This guide is specific to the
Ubee Interactive DVW326 Advanced Wireless Voice Gateway for Subscribers of Cox
Communications cable services. This document serves the following purposes:
Provides instructions on how to install, connect and operate the DVW326.
Provides directions for accessing the Web user interface (UI) for configuration and
management of the device.
Defines all relevant device compliance standards and physical specifications.
Provides a glossary to define technic al terms and acronyms. Refer to th e Glossary on
page 109.
See the following topics:
Understanding Safety and Regulatory Information on page 1
Understanding Connections and Applications on page 3
Requesting Support on page 3
Checking Device Package Components on page 4
Understanding the Device Panels, Connections and LEDs on page 5
Understanding Specifications, Standards, and Firmware on page 7
Understanding Default Values and Logins on page 9
Understanding the Device Label on page 10
1.1 Understanding Safety and Regulatory Information
Use the following information to better understand safety and regulatory standards to
install, maintain, and use the DVW326 Advanced Wireless Voice Gateway.
1.1.1 Understanding Safety
WARNING: The following information provides safety guidelines for anyone
installing and maintaining the DVW326. Read all safety instructions in this
guide before attempting to unpack, install, operate, or connect power to this
product. Follow all instruction labels on the device itself. Comply with the
following safety guidelines for proper operation of the device.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 1
Ubee Interactive Understanding Safety and Regulatory Information
Follow basic safety precautions to reduce the risk of fire, electrical shock, and
injury. To prevent fire or shock hazard, do not expose the unit to rain and
moisture or install this product near water. Never spill any form of liquid on or
into this product. Do not use liquid cleaners or aerosol cleaners on or close to
this product. Clean with a soft dry cloth.
Do not insert sharp objects into the product’s module openings or empty slots.
Doing so can accidentally damage its parts and/or cause electric shock.
Electrostatic discharge (ESD) can permanently damage semiconductor
devices. Always follow ESD-prevention guidelines for equipment handling and
storage.
Use only the power cable supplied with the device. Do not attach the power
supply cable to building surfaces or floorings.
Rest the power cable freely without any obstacles. Do not place heavy items on top of
the power cable. Do not abuse, step, or walk on the cable.
Do not place heavy objects on top of the device. Do not place the device on an
unstable stand or table; the device can fall and become damaged.
Do not block the slots and openings in the module housing that provide ventilation to
prevent overheating the device. Do not expose this device to direct sunlight. Do not
place hot devices close to this device; it may degrade it or cause damage.
1.1.2 Understanding Eco-Environmental Statements
The following eco-environmental statements apply to the DVW326.
Packaging Collection and Recovery Requirements:
Countries, states, localities, or other jurisdictions may require that systems be established
for the return and/or collection of packaging waste from the consumer, or other end user,
or from the waste stream. Additionally, reuse, recovery, and/or recycling targets for the
return and/or collection of the packaging waste can be establis hed. For more information
regarding collection and recovery of packaging and packaging waste within specific
jurisdictions, contact Ubee Interactive at www.ubeeinteractive.com.
1.1.3 Understanding Regulatory Statements
The following regulatory statements apply to the DVW326.
Industry North America Statement:
This device complies with RSS-210 of the Industry North America Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 2
Ubee Interactive Understanding Connections and Applications
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance
of 20cm between the radiator & your body. This device has been designed to operate with
an antenna having a maximum gain of 2 dBi. This device must not be co-located with or
operating in conjunction with any other antenna or transmitter.
1.2 Understanding Connections and Applications
The following diagram illustrates the general connection topology and applications of the
DVW326.
1.3 Requesting Support
Subscribers must contact their service provider (Cox Communications) for direct support.
Device documentation support may be available at:
http://www.ubeeinteractive.com
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 3
Ubee Interactive Checking Device Package Components
1.4 Checking Device Package Components
The package for the DVW326 contains the following items:
Item Description
1 - RJ45 Cable (Ethernet)
Length ~ 6.0 ft RoHS & UL compliant
Sample image, actual appearance subject to change.
1 - Power Cable
Input: 90-120VAC ~, 50-60Hz
CE and UL Certified
Sample image, actual appearance subject to change.
1 - RJ11 Cable (Telephone)
Sample image, actual appearance subject to change.
1 - Lithium-ion Battery
Model: SMPCM10
Rating: 7.4V @ 2.55 Ah 18.87 Wh
Battery supports continuous voice service during power
outages, and provides up to 8 hours standby time, and 5
hours talk time with 1 line off-hook.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 4
Ubee Interactive Understanding the Device Panels, Connections and LEDs
1.5 Understanding the Device Panels, Connections and LEDs
1.5.1 Understanding the Device Front and Rear Panels
The following images represent the device front and rear panels. Connection descriptions
are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3.
Front Panel
Rear Panel
1.5.2 Understanding the Device Connections
The following table describes the connections on the device.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 5
Ubee Interactive Understanding the Device Panels, Connections and LEDs
Item Description
RESET Restores the settings of the device including wireless and custom
gateway settings. Use a pointed object to push down the reset
button. To power cycle the device, hold for less than 5 seconds. To
reset the device to factory defaults, hold for more than 5 seconds.
USB Connects to USB devices such as flash drives or hard disk drives.
ETH1
ETH2
ETH3
ETH4
CABLE Connects to the cable outlet (with the cable provided by your
POWER Connects the cable to the device. Use only the power cable
WPS Located on top of the cable modem, this button is used for the WiFi
Connects to Ethernet devices such as computers, gaming consoles,
and/or routers/hubs using an RJ45 cable. Each ETH port on the
back panel of the device has 2 LEDs to indicate its status when an
Ethernet device is connected.
service provider), or a cable splitter connected to the cable outlet.
provided with the DVW326.
Protected Setup (WPS) method to connect a PIN-protected WiFi
device to the cable modem. Refer to Understanding the Wireless
Menu on page 68 for more information.
1.5.3 Understanding LED Behavior
The following tables summarize the behavior of the LEDs on both the front and rear
panels of the DVW326.
FRONT PANEL
LED Color Description
POWER White On – Internal power-on completed successfully.
Flashes – Power-on failed. Note that the LED blinks briefly immediately after powering on the
device.
DS/US
(downstream/
upstream)
ONLINE White Flashes – Obtaining an IP address and configuration file.
WiFi White On – WiFi is enabled.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 6
White Flashes – Once every second while scanning DS. Once locked on DS, flashes twice every
second while registering the US.
On – Locked to US and DS channels and registered OK.
Flashes – When a firmware upgrade is in progress, and POWER LED and ONLINE LED are
ON solid.
On – Configuration completed successfully.
Off – WiFi is disabled.
Ubee Interactive Understanding Specifications, Standards, and Firmware
FRONT PANEL
LED Color Description
TEL 1
TEL 2
BATTERY White On – The battery is installed and AC power is on and properly functioning.
WPS
BUTTON
(top of
device)
White On – Telephone is on-hook.
Off – Telephone is not provisioned.
Flashes – Telephone is off-hook.
Flashes – When a firmware upgrade is in progress, the DS/US and TEL 1 LEDs flash, first one
then the other for a few seconds. Then the DS/US and TEL 1 and TEL 2 LEDs flash in unison.
Off – If there is no AC power to the device, the BATTERY LED is Off, the POWER LED flashes,
and the TEL 1 LED is On. All other LEDs are Off.
Flashes – If the battery is at low power level (30 minutes left).
White If not used, the LED is off. When a user pushes the WPS (WiFi Protected Setup) button or
triggers WPS via the device’s Web UI, an LED on the top-front of the device blinks for 4
minutes until a PIN is entered from the wireless client that wishes to connect (for example, a
laptop computer). After a WiFi client attaches successfully, the LED remains On for 5 minutes,
then turns Off.
REAR PANEL
LED
ETH1
ETH2
ETH3
ETH4
Color Description
Green/
Orange
On Green – An Ethernet device is connected to the device at 1000 Mbps speeds (Gigabit
Ethernet).
On Orange – An Ethernet device is connected to the device at 10/100 Mbps speeds.
Flashes (in Green or Orange) – When data is being passed between the cable modem and
the connected device.
The Ethernet ports are used to connect Ethernet devices such as
computers, gaming consoles, and/or routers/hubs to the DVW326 using
RJ-45 cables. Each Ethernet port on the back panel of the device has an
LED to indicate its status when an Ethernet device is connected.
1.6 Understanding Specifications, Standards, and Firmware
The following list provides the features and specifications of the DVW326.
Interfaces and Standards
Cable: F-Connector, female
LAN: 4 10/100/1000 Mbps RJ45 ports
2 RJ-11 ports (telephony), PacketCable 1.5/2.0 co mpatible
USB: 1 USB 2.0 host port
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 7
Ubee Interactive Understanding Specifications, Standards, and Firmware
DOCSIS 3.0 certified
DOCSIS 1.0/1.1/2.0 certified
CE/FCC Class B, ENERGY STAR® certified, WiFi Alliance certified
Downstream*
Frequency Range: 88MHz ~ 1002MHz
Modulation: 64 / 256 QAM
Channel Bandwidth: 6 MHz
Maximum Data Rate per Channel (up to 8 channels): DOCSIS = 30 Mbps (64
QAM), 42 Mbps (256 QAM),
Total Max Bandwidth (8 Channels): DOCSIS = 343 (304) Mbps
Symbol Rate: 6952 Ksps
RF (cable) Input Power: -15 to +15dBmV (64 QAM), -15 to +15dBmV (256 QAM)
Input Impedance: 75 Ω
Upstream*
Frequency Range: 5MHz ~ 42MHz
Modulation A-TDMA: QPSK, 8, 16, 32, 64QAM, S-CMDA: QPSK, 8, 16, 32, 64,
128QAM
Max Bandwidth of 4 Channels = 122.88 (108) Mbps, bandwidth per channel (up to
4 channels) = [QPSK 0.32 ~ 10.24 Mbps, 8 QAM 0.48 ~ 15.36 Mbps, 16 QAM 0.64
~ 20.48 Mbps, 32 QAM 0.80 ~ 25.60 Mbps, 64 QAM 0.96 ~ 30.72 Mbps, 128
QAM/TCM 30.72 Mbps]
Symbol Rate: 160, 320, 640, 1280, 2560, 5120 Ksps
RF (cable) Output Power: TDMA/ATDMA: +8dBmV to +54dBmV (32/64 QAM).
ATDMA Only: +8dBmV to +55dBmV (8/16 QAM), +8dBmV to +58dBmV (QPSK).
S-CDMA: +8dBmV to +53dBmV (all modulations)
*Actual speeds vary based on factors including network configuration and speed.
Security and Network
Supports 8 SSIDs, 802.11b/g/n compliant with link speeds up to 450 Mbps, 3 Tx
and 3 Rx antennas with single band radio
DHCP Client/Server, Static IP network assignment, RIPv1/ v2, Ethernet
10/100/1000 BaseT, full-duplex auto-negotiate functionality, IPv4 and IPv6 support
NAT Firewall, MAC/IP/port filtering, parental control, stateful packet inspection
(SPI), DoS attack protection, WPS/ WPA/ WPA2/ WPA-PSK & 64/128-bit WEP
encryption
VPN pass-through and end-point support (IPSec/L2TP/PPTP), TACACS or
RADIUS authentication
Voice
PacketCable 1.5 (NCS) and 2.0 (IMS/SIP)
Ring Voltage: 270 VAC, pk-pk (tip ring), Line Voltage Onhook: -48 Volts, Loop
Current: 20mA / 41mA, Ring Capability: 2K ft., 5REN, Hook State: Signaling Loop
Start
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 8
Ubee Interactive Understanding Default Values and Logins
DTMF Tone Detection, T.38 FAX Relay (G.711), Echo Cancellation (G.168) /
Silence Suppression, Voice Active Detection and Comfort Noise Generation
G.722 codec, WB SLIC
Device Management
Supports IEEE 802.11e Wi-Fi Multimedia (WMM) and UAPSD (power savings)
DOCSIS, Web-Based, and XML Configuration
Telnet/SSH remote management
Firmware upgrade via TFTP
Configuration backup and restore
SNMP support
TR-069 capable
Physical and Environmental
Dimensions: 63.4mm, 2.4” (W) x 233mm, 9.125” (H) x 225mm, 8.8” (D)
Weight: 923g (2 lbs.) (Contains internal PSU)
Input: 100-120VAC, 50-60Hz
Output: 12V 2.17A
Operating Temperature: 0°C ~ 40°C (32°F ~ 104°F)
Humidity: 5~90% (non-condensing)
1.7 Understanding Default Values and Logins
The DVW326 is pre-configured with the default parameters for Cox Communications.
Some regions may change def ault values using the cabl e modem or XML configuratio n
file. Check with your provisioning team to determine the default values for your region.
Local Port Address: 192.168.100.1
Web Interface: http://192.168.100.1
Operation Mode: NAT Mode
Subnet Mask: 255.255.255.0
Wireless Defaults:
Primary SSID (subscriber-managed) = “DVW326” plus a period, plus the last 6
characters of the Wi-Fi MAC address plus “-2.4G”.
Example for modem with WLAN MAC address F4:B7:E2:E5:C6:1A
SSID: DVW326.E5C61A-2.4G
If the subscriber changes the SSID, the device does not revert to this default
SSID when the device is reset, except when a manual factory reset is
performed through the Web UI.
The Wi-Fi MAC address can be found at the top of the Wireless Primary
Network screen. Refer to Using the Primary Network Option on page 71.
Encryption Method = WPA2-PSK with TKIP+AES encryption
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 9
Ubee Interactive Understanding the Device Label
WPA Pre-shared Key = Unique key for each device. Also called the network key.
The pre-shared key for the DVW326 is the 13 characters of the modem’s serial
number and can be found on the Wireless Primary Network screen. Refer to Using
the Primary Network Option on page 71. The serial number can also be found on
the device label. Refer to Understanding the Device Label on page 10.
Example: C4A3V11000043
WPS PIN = The WPS PIN is a randomly-generated number found on the Wireless
Primary Network screen. Refer to Using the Primary Network Option on page 71.
The WPS PIN can also be found on the device label. Refer to Understanding the
Device Label on page 10.
Device Name: UbeeAP
Login Default Values
Standard User Web Interface Login
Username: user
Password: user
Note: After initially logging in to the DVW326, you will be asked to change your
password for security reasons. Refer to Changing the User Password on page 19
for more information.
1.8 Understanding the Device Label
The following is an example of the housing label for the DVW326. Descriptions are
provided in the table below.
Item Description
CABLE RF MAC Defines the MAC address of the cable RF interface of the DVW326.
e-MTA MAC Defines the e-MTA (embedded multimedia terminal adapter) MAC
address of the DVW326.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 10
Ubee Interactive Understanding the Device Label
Item Description
WAN-MAN MAC Defines the unique address for the cable home interface of the
DVW326.
S/N Defines the serial number of the device.
Default WiFi Network
Name (2.4GHZ
SSID)
Defines the SSID (service set identifier) for the 2.4GHz band.
“DVW326” plus a period, plus the last 6 characters of the Wi-Fi
MAC address plus “-2.4G”.
Password (Key) Defines the unique WPA pre-shared key for the device. It is also
called the network key. The WPA pre-shared key for the DVW326 is
the 13 characters of the modem’s serial number.
WPS PIN A randomly generated 8-digit number in accordance with the WPS
specification.
Hardware Version Defines the internal version number that identifies the hardware
design.
DC DC (Date Code) indicates the date of manufacture in MMDDYY
format.
Assembled In Defines the country the where the device was manufactured.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 11
2 Installing the DVW326
Topics
Steps
Use the information in this chapter to set up and connect the DVW326, connect additional
devices, and troubleshoot the installation.
See the following topics:
Setting Up and Connecting the DVW326 on page 12
Connecting Devices to the Network on page 14
Troubleshooting the Installation on page 16
2.1 Setting Up and Connecting the DVW326
Use the following instructions to set up and connect the DVW326. When the device is set
up and connected, refer to Accessing the Web User Interface Locally on page 18 to
configure the device.
Important: Subscribers must contact their service provider (Cox Communications) to
enable Internet access, wireless networking, and telephony (voice). In particular, voice
service requires additional steps for the service provider including canceling the previous
telephone provider service, porting the telephone number, and other tasks to minimize
downtime during the transition.
Typically, the service provider initially configures and connects the device. The installation
steps are provided below if you wish to confirm the setup, or add devices to your network.
Refer to Connecting Devices to the Network on page 14.
To set up the device:
1. Remove the contents from the device packaging.
2. Place the DVW326 in a central location, convenient for connecting to other devices,
such as PCs or gaming consoles. Do not situate the wireless voice gateway on the
floor.
Place the wireless cable modem and wireless clients in open areas far away from
metal objects, transformers, heavy-duty motors, microwave ovens, refrigerators,
fluorescent lights, and other manufacturing equipment. These items can impact
wireless signals. A wireless signal can become weaker after it has passed through
metal, concrete, brick, walls, or floors.
Place the device in a location that has an operating temperature of 0˚ C to 40˚ C
(32˚ F to 104˚ F). Refer to Understanding Safety and Regulatory Information on
page 1 for more safety information.
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Ubee Interactive Setting Up and Connecting the DVW326
3. Power on your PC. The PC must have an Ethernet network adapter or Ethernet port
and an Internet browser installed, such as Firefox or Internet Explorer. The following
browsers are supported:
For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox
1.07 and higher, Internet Explorer v7 and above, Netscape.
For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.
4. Connect the power cable included in the product package to the back of the DVW326
and plug the other end into the power outlet.
5. Insert the SMPCM10 battery into the battery housing on the bottom of the DVW326.
Make sure the battery is inserted past the two clips on each side that hold the battery
in place. The battery “c licks” into place when inserted properly. Use only the model
SMPCM10 battery.
6. Connect the Ethernet cable included in the product package to your computer’s
Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the
DVW326.
7. Connect a coaxial cable from the CABLE port on the back of the device to the cable
wall outlet, or to a cable splitter connected to the wall outlet.
8. Connect an analog telephone (if you will be using the device for telephone service) to
the TEL 1 or TEL 2 port on the back panel of the device. Use the supplied RJ-11
telephone cable.
9. Validate the network connection using the device LEDs to confirm operations.
The WiFi LED must be flashing or solidly lit.
The PWR, DS/US, and ONLINE LEDs are solidly lit.
Refer to Understanding LED Behavior on page 6 for more information.
2.1.1 Wall Mount Installation
You can mount the DVW326 on a wall using the 2 mounting brackets on the side of the
device. Two round or pan head screws are recommended. See the figure below.
Label
Size in Millimeters
(mm)
A 6.65 +/- 0.35
B 1.9 +/_ 0.15
C 19.0 +/- 1.2
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Ubee Interactive Connecting Devices to the Network
Steps
Topics
Steps
To mount the DVW326 on a wall:
1. Install the two screws horizontally on a wall 5.5 inches (140mm) apart. See the figure
below.
The screws should protrude from the wall so that you can fit the device between the
head of the screw and the wall. If you install the screws in drywall, use hollow wall
anchors to ensure the unit does not pull away from the wall due to prolonged strain
from the cable and power connectors.
2. Mount the device on the wall.
2.2 Connecting Devices to the Network
Use the instructions below to connect network devices an d validate device functio nality.
See the following topics:
Connecting an Ethernet Device on page 14
Connecting a Wireless Device on page 15
2.2.1 Connecting an Ethernet Device
You can connect up to three additional Ethernet devices to the DVW326.
To connect another Ethernet device to the network:
1. Connect a n Ethernet cable from the Etherne t device (for example, a PC or ga ming
console) to an open Ethernet port on the back of the DVW326.
2. Use the device LEDs to confirm operations. Refer to Understanding LED Behavior on
page 6 for more information.
3. Open a Web b rowser and go to any Web si te to validate network /Internet connectiv ity
(for example, http://www.wikipedia.org).
4. If the connected device is a gaming console, perform any online task supported by the
console (for example, l og into the gaming server, play an online game, download
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 14
Ubee Interactive Connecting Devices to the Network
Note
Steps
content).
Refer to Troubleshooting the Installation on page 16 for troubleshooting information.
2.2.2 Connecting a Wireless Device
Use the following steps to connect a wireless device to the cable modem (for example, a
laptop computer).
Default values are shown in the steps below.
To connect a wireless device to the DVW326:
1. Access the wireless networking feature on your wireless device.
Windows Users: Double-click the Wireless Network Connection icon in the system
tray (lower-right side of the Windows desktop). Click View Wireless Networks.
Mac Users: Click on the wireless ic on (Airport) on the right side of the to p menu
bar. All available wireless networks will appear in the drop-down menu.
2. The DVW326 is shipped with a default SSID. The SSID is the name of the wireless
network broadcast from the device so that wireless clients can connect to it.
Double-click your SSID in the wireless networks window. The default SSID is
“DVW326” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus
“-2.4G.”
Example for modem with WiFi MAC address F4:B7:E2:E5:C6:1A
SSID: DVW326.E5C61A-2.4G
Notes: If the subscriber changes the SSID, the device does not revert to this
default SSID when the device is reset, except when a factory reset is performed
through the Web UI. The Wi-Fi MAC address can be found at the top of the
Wireless Primary Network screen. Refer to Using the Primary Network Option on
page 70.
When prompted, enter the network key, also called the WPA pre-shared key. This
is a unique key for each device. The pre-shared key for the DVW326 is the 13
characters of the modem’s serial number and can be found on the Wireless
Primary Network screen. Refer to Using the Primary Network Option on page 77.
The serial number can also be found on the device label. Refer to Understanding
the Device Label on page 10.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 15
Ubee Interactive Troubleshooting the Installation
Note
Steps
Example pre-shared key: C4A3V11000043
If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number found on the Wireless Primary Network screen.
Refer to Using the Primary Network Option on page 77. The WPS PIN can also be
found on the device label. Refer to Understanding the Device Label on page 10.
WPA-WPA2 TKIP+AES is the default encryption method.
3. Confirm connectivity by opening a Web browser and going to any Web site
(for example, http://www.wikipedia.org) or access the Web interface for the DVW326.
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to Using the Web
User Interface on page 18.
If you have wireless issues or questions, refer to Deploying and Troubleshooting the
Wireless Network on page 83.
2.2.3 Connecting a Telephone Line
You can connect up to two telephone lines to the DVW326 to use the telephone (voice)
features.
Voice service must be enabled by the service provider (Cox Communications). Voice
service requires additional steps for the service provider including canceling the previous
telephone provider service, porting the telephone number, and other tasks to minimize
downtime during the transition.
To connect a telephone line:
1. Connect an analog telephone to the TEL 1 or TEL 2 jack on the back panel of the
DVW326 using the supplied RJ-11 telephone cable.
2. Pick up the telephone line and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3 Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
None of the LEDs are on when I power on the DVW326.
Check the connection between the power outlet and the power cord. Verify the
power outlet is energized and the power cord is connected to the power outlet.
Check the connection between the power cord and the DVW326. Power off the
device and wait for 5 seconds and power it on again. If the problem still exists,
there may be a hardware problem.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 16
Ubee Interactive Troubleshooting the Installation
The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit
where Ethernet cables are connected.
Restart the computer so that it can re-establish a connection with the DVW326.
Check for a resource conflict (Windows users only):
1. Right-click My Computer on your desktop and choose Properties.
2. Choose the Device Manager tab and look for a yellow exclamation point or red X over the
network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) con flict. Refer to the manufacturer ’s documentation or ask
your service provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card.
Power cycle the DVW326 by removing the power cord from the electrical outlet
and plugging it back in. Wait for the gateway to re-establish communications with
your cable service provider.
Check General Connectivity Issues:
If your PC is connected to another hub or gateway, connect the PC directly into an
Ethernet port on the DVW326.
If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with the
cable service provider.
Try a different cable. The Ethernet cable may be damaged.
The BATTERY LED is not lit.
Verify you have the correct battery, model SMPCM10.
Verify the battery is inserted correctly in the battery housing on the bottom of the
DVW326. Make sure the battery is inserted past the two clips on each side that
hold the battery in place. The battery “clicks” into place when inserted properly.
If none of these suggestions work, contact your service provider’s (Cox
Communications) tier II support for further assistance.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 17
3 Using the Web User Interface
Topics
Steps
The Web user interface (UI) for the DVW326 is easy to use and allows you to view and
configure several settings for your wireless gateway device. You can validate the
installation by accessing the Web user interface on the device.
See the following topics:
Accessing the Web User Interface Locally on page 18
3.1 Accessing the Web User Interface Locally
Access the Web user interface for the DVW326 from a Web browser, such as Internet
Explorer on a Windows computer, or Safari on a Mac.
Default values are shown in the steps below.
To access the Web user interface:
1. Launch an Internet browser, such as Int ernet Explorer, from your comp uter.
2. Enter the following IP address in the address bar of the browser window and press the
Enter key.
http://192.168.100.1
3. Enter the username and password in the authentication dialog box.
Standard User Web Interface Login:
Username: user
Password: user
4. Click OK. The Status>Software screen (shown below) displays software information
about the DVW326. After initially logging in to the device, you will be prompted to
change your password for security reasons. Refer to Changing the User Password on
page 19 for detailed instructions on changing your password.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 18
Ubee Interactive Accessing the Web User Interface Locally
Note: Refer to Using the Software Option on page 21 for detailed field descriptions of
the Status>Software screen.
3.1.1 Changing the User Password
After successfully logging in to the DVW326 for the first time, the following pop-up window
will appear, prompting you to change your password for security purposes. Click OK.
The Status>Account screen will appear and allow you to enter a new password and then
confirm the new password. Click Apply.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 19
Ubee Interactive Accessing the Web User Interface Locally
You will be returned to the login screen again. Enter the username (user) and the new
password. Click OK.
The Status>Account screen will appear again and will indicate that the password change
has been accepted.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 20
4 Understanding the S tatus Menu
Topics
Steps
Steps
The Status menu of the Web user interface allows you to access information about the
DVW326, such as software version, and connection (downstream and upstream) status. It
also allows you to change the username and password, perform diagnostic tests, and
reset user defaults.
See the following topics:
Using the Software Option on page 21
Using the Connection Option on page 22
Using the Account Option on page 25
Note: After changing the user password, you may be instructed to log in to the
device again using the new password. on page 25
Using the User Default Option on page 29
To access status options:
1. Access the Web user interface. Refer to Accessing the Web User Interface Locally on
page 18.
2. Click Status from the main menu.
4.1 Using the Software Option
The Software option displays the device’s internal software and hardware configuration.
To view software information:
1. Click Status from the main menu.
2. The Software screen is displayed. Field descriptions are listed below the screen
example.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 21
Ubee Interactive Using the Connection Option
Label Description
Information
Standard Specification Compliant Defines the current DOCSIS standard of the device.
Hardware Version Defines the internal version number that identifies the
Software Version Defines the general software version of the device.
Cable Modem MAC Address Defines the unique media access control (MAC) hardware
Cable Modem Serial Number Defines the unique manufacturer serial number of the device.
CM certificate Indicates if the cable modem certificate is installed.
Status
System Up Time Displays how long the device has been connected.
Network Access Defines if network access is enabled. When enabled, the
Board Temperature Displays the board temperature in Celsius.
4.2 Using the Connection Option
hardware design.
address of the cable modem.
user is allowed to access the network.
The Connection screen displays information about the device’s connection status and
downstream and upstream channel bonding statistics.
Downstream displays detailed information on the network traffic from the service
provider to the local computer (downstream channels).
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 22
Ubee Interactive Using the Connection Option
Steps
Upstream displays detailed information on the network traffic from the local
computer to the remote destination (upstream channels).
To view connection information:
1. Click Status from the main menu.
2. Click Connection from the left side menu. Field descriptions are listed below the
screen example.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 23
Ubee Interactive Using the Connection Option
Label Description
Startup Procedure (Procedure, Status, Comment)
Acquire Downstream Channel Displays the Downstream channel status and if the device has
locked to a channel.
Connectivity State Displays connection status and if the DVW326 is operational.
Boot State Displays the status on boot up and if the device is operational.
Configuration File Provides the status and file name of the configuration file
currently used by the DVW326.
Security Displays the status of the security settings: enabled/disabled.
Downstream Bonded Channels
Channel Numbers the downstream channels.
Lock Status Displays if the device is locked successfully to a downstream
channel.
Modulation Displays the modulation method required for the downstream
channel to lock on to by the device. This method is
determined by the service provider.
Channel ID Displays the downstream channel ID.
Frequency Displays the downstream channel frequency on which the
device is locked.
Power Level Displays the receiver power level in decibel millivolts (dBmV)
after ranging process.
SNR Displays the signal-to-noise ratio (SNR) in decibels (dB), the
desired signal level to the background noise level.
Correctables Displays the quantity of codewords which are correctable.
Uncorrectables Displays the quantity of codewords which are not correctable.
Upstream Bonded C hannels
Channel Numbers the upstream channels.
Lock Status Displays if the DVW326 succeeded in locking to an upstream
channel.
US Channel Type Displays the channel type.
Channel ID Displays the current upstream channel ID.
Symbol Rate Displays the symbol rate in 1000 symbols per second.
Frequency Displays the current upstream frequency in hertz.
Power Displays the current upstream transmit power in decibel
millivolts (dBmV).
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 24
Ubee Interactive Using the Account Option
Steps
Topics
4.3 Using the Account Option
Use the Account option to change the User username and password.
To reset the modem’s username and password:
1. Click Status from the main menu.
2. Click Account from the left side menu. Field descriptions are listed below the screen
example.
Label Description
User
User name Enter the new User usernam e.
New Password Enter the new User password.
Confirm Password Confirm the new User password.
Apply Saves the changes.
Note: After changing the user password, you may be instructed to log in to the
device again using the new password.
4.4 Using the Diagnostics Option
Use the Diagnostics option to test network connectivity. Two utilities are available: Ping
and Traceroute.
See the following topics:
Using the Ping Option on page 26
Using the Traceroute Option on page 27
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 25
Ubee Interactive Using the Diagnostics Option
Steps
4.4.1 Using the Ping Option
Use the Ping utility to test network connectivity between devices by sending a test
message to a specific device . You can also confirm the si ze of data sent is the same a s
the size of data received.
To test connectivity between devices:
1. Click Status from main menu.
1. Click Diagnostics from the left side menu.
2. Choose Ping from the Utility drop-down menu.
3. Enter new parameter values or accept the default values.
4. Click Start Test. Field description s are listed below the scre en example.
Label Description
Utility Provides a drop-down menu to choose Ping or Traceroute.
Ping Test Parameters
Target Defines the IP address to which you want to send a ping.
Ping Size Defines the packet size (bytes of data) to send for the ping
operation. Default is 64.
No. of Pings Defines the number of ping commands to send to the ping
target. Default is 3 pings.
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014 26
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