Tysso TP-7715 Service Manual

TP-7715

Fanless True-Flat Touch Screen POS System

Service Manual

Contents

Before Using the Product 4

Revision History 4 Read This First 5 Safety Information 5 Information on Copyrights 7

System Disassembly 11

Before You Start 11 Remove all the Peripherals (MSR, i-Button Module, or Customer Display) from the POS Unit 12 Disconnect the Devices from the I/O Ports 13 Remove the 1st HDD/SSD Drive from the POS Unit (Quick Detach) 14 Detach the Panel Unit from the Base Unit 16 Remove the Power Adapter from the Base Unit 17 Disassemble the POS Unit (with Motherboard Set) 18

1. Remove the Back Cover of the POS Unit 18

2. Remove the RAM Module 20

3. Remove the CPU 21

4. Disconnect the HDD/SSD Drive Bracket and Cable from the Modular Motherboard 22

5. Disconnect the Wi-Fi Module 24

6. Disconnect the Dual USB Cable 25

7. Disconnect the LPT Cable 26

8. Disconnect all the Cables from the Motherboard 27

9. Remove the Touch Controller Board and Cable 28

10. Remove the Motherboard 32

11. Disconnect the Backlight and LVDS Cable 33

12. Remove the Speaker 34

13. Remove the LED Cable and the Power Switch 34

14. Remove the Metal Bracket of Bottom I/O Port 35

15. Remove the LCD Bracket 36

Remove the 2nd HDD/SSD Drive 38

1. Remove the 2nd HDD/SSD Drive from the Base (Quick Detach) 38

2. Remove the SATA Extended Cable of the 2nd HDD/SSD 39

Application Programs 43

BIOS Setting and CMOS Clear 43 Touch Utility Setting 46

Specifications 52

Motherboard Layout 52 Exploded View 53 Parts Description 54

Date

Version

Update Summary

Remark

Approved By

2019/9/6

V1.0

Initial Release

Joyce Huang

Robert Kuo

2019/9/10

V1.1

Modify Information

Joyce Huang

Robert Kuo

Before Using the Product

Revision History

Read This First

Before using your system, please read this manual carefully, and keep it on hand for future

reference.

• The contents of this manual may be changed without notice.

• Depend on the system model and type, some parts of this manual may differ from the

actual product.

• The basic drivers and utilities that come with your system are subject to change.

• TYSSO assumes no responsibility for damages resulting from a use of the product that is

not approved by TYSSO, or failure to follow the precautions and instructions provided in

this Service Manual.

• As some of the storage space is used for the system OS and built-in software, the actual

capacity available is less than the storage capacity listed in the product specifications. In

addition, the amount of available space may vary after you perform system OS and

software updates.

Safety Information

Please observe the following safety instructions to protect your computer from damage and

ensure your personal safety.

• Do not install the system in a location that is wet, damp, or near water. This may cause a

fire or an electrical shock.

• Only use the system in the specified power environment. The system may not work, and

may even cause a fire, if it is used with a different power source or equipment, or in a

country that has different power specifications.

• Make sure the plug is not bent or crushed by a heavy object. A damaged plug can cause a

fire or an electrical shock.

• Do not modify or extend the power cable. Cable damage may cause an electrical shock

or fire.

• Do not use a damaged power cord or plug, or a loose outlet. These may cause a fire,

short circuit, or electrical shock.

• Do not install the system in a location where it is likely to overheat or where it will be

exposed to direct sunlight. Ensure the system is kept a safe distance away from any

heating device. Installation in such locations could cause damage to the cabinet and the

electronic components.

• Do not drop or apply any strong shock to the system. This may cause damage to the

system.

• Do not use a sharp-pointed object on the display or apply excessive pressure to the

display. This may cause damage to the touch LCD display.

• Do not block or cover slots or openings in the system cabinet. These have been provided

for ventilation, to prevent the system from overheating.

• Do not use this system on a bed, sofa, rug or other similar surface.

• Never insert any object into the system through the cabinet openings, as they may touch

dangerous voltage points or short out parts, which could result in a fire or electrical

shock.

• Never spill liquid of any kind on the product.

• Unplug the system from the electrical power outlet before cleaning. Clean the system,

using a damp or dry cloth. Do not use abrasives, kerosene, benzene, thinner,

hydrochloric acid, or hot water, and do not use a tough sponge or a brush, as these may

cause discoloration or deterioration of the cabinet.

• Use only a 3-wire grounding type plug to avoid electric shock and damages due to short

circuits.

• If you have to use an extension cord, make sure that the total amperage rating of all

equipment plugged into it does not exceed the amperage rating of the extension cord and

only use a 3-wire grounding extension cord with a 3-prong grounding plug and outlet.

Information on Copyrights

This publication, including all photographs, illustrations and software, is protected under

Disclaimer

The information in this document is subject to change without notice. The manufacturer

makes no representations or warranties with respect to the contents hereof and specifically

disclaims any implied warranties of merchantability or fitness for any particular purpose. The

manufacturer reserves the right to revise this publication and to make changes from time to

time in the content hereof without obligation of the manufacturer to notify any person of such

revision or changes.

Trademark Recognition

All product names used in this manual are the properties of their respective owners and are

acknowledged.

About This Manual

The service manual provides service information for the TP-7715. This manual is designed to

help train service personnel to locate and fix failing parts on the machine.

This manual consists of the following sections:

Before Using the Product

System Disassembly

Application Programs

Specifications

FCC Statement

This device has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable

protection against harmful interference when the device is operated in a commercial

environment. This device generates, uses and can radiate frequency energy and, if not

installed and used in accordance with this manual, may cause harmful interference to radio

communications. Operation of this device in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his/her own

expense.

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate the device.

Best Management Practice for Perchlorate Materials in California States

This device includes perchlorate in the lithium battery.

Perchlorate material-special handling may apply when handling this device.

Vermont Mercury Management Rules

LCD display lamps contain mercury. Dispose of them properly.

CE Mark

The above equipment was tested for compliance with the requirements set forth in the

EUROPEAN COUNCIL Directive 2014/30/EU and the technical standards mentioned above.

The results of testing in this report apply only to the product/system, which was tested. Other

similar equipment will not necessarily produce the same results due to production tolerance.

LVD

The equipment above has been tested in our facility and found compliance with the

requirement limits of applicable standards, in accordance with the DIRECTIVE 2014/35/EU*.

The test record, data evaluation and Equipment Under Test (EUT) configurations represented

herein are true accurate under the standards herein specified.

Legislation and WEEE Symbol

2012/19/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection,

recycling and disposal of electric and electronic devices and their components.

The crossed-out wheeled bin symbol on the device means that it should not be disposed of

with other waste at the end of its working life. Instead, the device should be delivered to a

waste collection center for activation of the treatment, collection, recycling and disposal

procedure.

To prevent possible harm to the environment or human health from uncontrolled waste

disposal, please separate this device from other types of waste and recycle it responsibly to

promote the sustainable reuse of material resources.

Business users should contact their supplier and check the terms and conditions of the

purchase contract regarding its disposal.

It should not be mixed with other commercial waste for disposal.

System Disassembly

Before You Start

To prevent injuries to the LCD Panel:

• Carefully place the TP-7715on a flat, clean and stable surface.

(For example: a stable long table)

• Prepare additional cushioned material

(For example: a soft, clean blanket).

• Terminate the application running in the TP-7715, and shut down the operation system.

• Turn-off the power of TP-7715 and optional peripherals

(For example: thermal receipt printer, secondary LCD display)

• Disconnect all the devices or cables connected to the TP-7715.

• Disconnect and remove the Power Adaptor from the TP-7715.

• Unplug the power cables from the electrical outlet.

Note:

• There are no serviceable parts or components in the TP-7715 or peripherals.

DO NOT modify any parts of TP-7715 or use non-qualified parts or peripherals.

• Store the disconnected parts, cables, devices and screws in a secure location for further

use.

• For maintenance or replacement, please consult the technical personnel and contact the

local representative for purchasing the new peripherals and parts.

Remove all the Peripherals (MSR, i-Button Module, or Customer Display) from the POS Unit

Please refer to the User Manual for the instructions of installation and disconnection

procedures.

POS Unit with MSR and i-Button POS Unit with Customer Display (VFD)

POS Unit without Optional Peripherals

Note:

Always store the detached MSR Module (or i-Button) and screws in a secure location for further use.

Disconnect the Devices from the I/O Ports

There are some of the optional peripherals or devices installed on the POS system.

Please detach the peripherals/devices and store them in a secure location.

Note:

Please turn off the whole POS system and devices before unplugging the cables from I/O ports.

①. Place the POS terminal onto a stable and flat location.

②. Lift up the whole POS unit and examine the Bottom I/O ports of POS unit.

③. Disconnect all of the connected cables on the Bottom I/O Ports.

Note:

Always store the disconnected cables/devices in a secure location for further use.

Remove the 1st HDD/SSD Drive from the POS Unit (Quick Detach)

①. Remove the Protective Cover (orange mark).

②. Loosen the securing screw of the HDD Drive Slot.

③. Pull out the HDD/SSD Drive Module.

TIP: Replace the HDD/SSD Drive

To replace the HDD/SDD Drive:

1. Remove the securing screws of HDD/SSD Module.

2. Replace a new HDD or SSD drive and re-install to the HDD Bracket.

When Disassembling:

Please disassemble the HDD/SSD drive and HDD Bracket correctly.

Incorrect installation of HDD module may cause the system not functioning.

When Re-installing the HDD/SSD Module:

Beware the Direction of HDD/SSD module when re-install it back to the POS Unit.

Make sure the securing screw hole is matches to the HDD Drive Slot of POS Unit

DO NOT install the module in Wrong direction.

To re-install the HDD/SSD module back to the POS Unit, DO NOT Push or pull the HDD/SSD module with force or it may damage the module and

POS Unit.

Detach the Panel Unit from the Base Unit

①. Remove the power cord (red dotted line), rear cover (blue dotted line), and top cover

(orange mark) of the base unit.

②. Loosen two hex socket head cap screws and detach the panel unit from the stand.

Remove the Power Adapter from the Base Unit

The base unit may need maintenance during a certain operation time.

For parts replacement, please purchase the service parts from manufacturer or authorized

distributer only.

①. Remove the base cover.

②. Loosen two securing screws (red dotted lines) of the metal bracket.

③. Remove the adapter.

Disassemble the POS Unit (with Motherboard Set)

1. Remove the Back Cover of the POS Unit

①. Loosen two securing screws from the holder arm.

Note:

The holder arm can be replaced by VESA Mount bracket.

+ 39 hidden pages

Tysso TP-7715 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual