Tysso AP-3515 Service Manual

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AP-3515

15 Inches All-in-One POS System

Service Manual

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Contents

Before Using the Product 4

Revision History 4 Read This First 5 Safety Information 5 Information on Copyrights 7

System Disassembly 11

Before You Start 11 Detach the Optional Peripherals 12

1. Unplug the cables from the POS unit 12

2. Remove the optional i-Button unit 13

3. Disconnect the MSR modular unit 14

4. Disconnect the Modular VFD Customer Display 15

Remove the Printer from the Base Unit 17 Detach the Base from the POS Unit 18 Remove the HDD/SSD Drive from the POS Unit 20 Disassemble the POS Unit 22

1. Remove the back cover of the POS unit 22

2. Remove the Metal HDD Slot 23

3. Remove the Top I/O Board (of Modular VFD Customer Display) 24

4. Disconnect the HDD Cable 25

5. Remove the Touch Control Board 26

6. Remove the MSR Slot Board (J_USB3 and COM4) 28

7. Disconnect the Side USB Board (near Main Power Switch) 30

8. Remove the Side USB Board and Power Switch 31

9. Disconnect the Main Power LED Indicator from the Main Board 33

10. Disconnect the Speaker (Audio) from the Main Board 34

11. Disconnect the Inverter Cable and LVDS Cable from the Main Board 35

12. Remove the Bottom I/O Bracket 36

13. Remove the Main Board 37

14. Remove the RAM Module 38

15. CMOS Battery Replacement 39

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16. Remove the Speaker 41

17. Replace the Main Power LED Indicator 42

18. Disconnect the LVDS and Inverter Cables from the LCD Panel Set 43

19. Disassemble the LCD Panel Set 44

Application Programs 45

Installing the Printer 45

Specifications 50

Main Board Layout 50 Exploded View 50 Parts Description 52 Main Board and Parts 53

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Date

Version

Update Summary

Remark

Approved By

2019/11/04

V1.0

Initial Release

Joyce Huang

Robert Kuo

Before Using the Product

Revision History

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Read This First

Before using your system, please read this manual carefully, and keep it on hand for future

reference.

• The contents of this manual may be changed without notice.

• Depend on the system model and type, some parts of this manual may differ from the

actual product.

• The basic drivers and utilities that come with your system are subject to change.

• TYSSO assumes no responsibility for damages resulting from a use of the product that is

not approved by TYSSO, or failure to follow the precautions and instructions provided in

this Service Manual.

• As some of the storage space is used for the system OS and built-in software, the actual

capacity available is less than the storage capacity listed in the product specifications. In

addition, the amount of available space may vary after you perform system OS and

software updates.

Safety Information

Please observe the following safety instructions to protect your computer from damage and

ensure your personal safety.

• Do not install the system in a location that is wet, damp, or near water. This may cause a

fire or an electrical shock.

• Only use the system in the specified power environment. The system may not work, and

may even cause a fire, if it is used with a different power source or equipment, or in a

country that has different power specifications.

• Make sure the plug is not bent or crushed by a heavy object. A damaged plug can cause a

fire or an electrical shock.

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• Do not modify or extend the power cable. Cable damage may cause an electrical shock

or fire.

• Do not use a damaged power cord or plug, or a loose outlet. These may cause a fire,

short circuit, or electrical shock.

• Do not install the system in a location where it is likely to overheat or where it will be

exposed to direct sunlight. Ensure the system is kept a safe distance away from any

heating device. Installation in such locations could cause damage to the cabinet and the

electronic components.

• Do not drop or apply any strong shock to the system. This may cause damage to the

system.

• Do not use a sharp-pointed object on the display or apply excessive pressure to the

display. This may cause damage to the touch LCD display.

• Do not block or cover slots or openings in the system cabinet. These have been provided

for ventilation, to prevent the system from overheating.

• Do not use this system on a bed, sofa, rug or other similar surface.

• Never insert any object into the system through the cabinet openings, as they may touch

dangerous voltage points or short out parts, which could result in a fire or electrical

shock.

• Never spill liquid of any kind on the product.

• Unplug the system from the electrical power outlet before cleaning. Clean the system,

using a damp or dry cloth. Do not use abrasives, kerosene, benzene, thinner,

hydrochloric acid, or hot water, and do not use a tough sponge or a brush, as these may

cause discoloration or deterioration of the cabinet.

• Use only a 3-wire grounding type plug to avoid electric shock and damages due to short

circuits.

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• If you have to use an extension cord, make sure that the total amperage rating of all

equipment plugged into it does not exceed the amperage rating of the extension cord and

only use a 3-wire grounding extension cord with a 3-prong grounding plug and outlet.

Information on Copyrights

This publication, including all photographs, illustrations and software, is protected under

Disclaimer

The information in this document is subject to change without notice. The manufacturer

makes no representations or warranties with respect to the contents hereof and specifically

disclaims any implied warranties of merchantability or fitness for any particular purpose. The

manufacturer reserves the right to revise this publication and to make changes from time to

time in the content hereof without obligation of the manufacturer to notify any person of such

revision or changes.

Trademark Recognition

All product names used in this manual are the properties of their respective owners and are

acknowledged.

About This Manual

The service manual provides service information for the AP-3515. This manual is designed to

help train service personnel to locate and fix failing parts on the machine.

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This manual consists of the following sections:

Before Using the Product

System Disassembly

Application Programs

Specifications

FCC Statement

This device has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable

protection against harmful interference when the device is operated in a commercial

environment. This device generates, uses and can radiate frequency energy and, if not

installed and used in accordance with this manual, may cause harmful interference to radio

communications. Operation of this device in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his/her own

expense.

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate the device.

Best Management Practice for Perchlorate Materials in California States

This device includes perchlorate in the lithium battery.

Perchlorate material-special handling may apply when handling this device.

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Vermont Mercury Management Rules

LCD display lamps contain mercury. Dispose of them properly.

CE Mark

The above equipment was tested for compliance with the requirements set forth in the

EUROPEAN COUNCIL Directive 2014/30/EU and the technical standards mentioned above.

The results of testing in this report apply only to the product/system, which was tested. Other

similar equipment will not necessarily produce the same results due to production tolerance.

LVD

The equipment above has been tested in our facility and found compliance with the

requirement limits of applicable standards, in accordance with the DIRECTIVE 2014/35/EU*.

The test record, data evaluation and Equipment Under Test (EUT) configurations represented

herein are true accurate under the standards herein specified.

Legislation and WEEE Symbol

2012/19/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection,

recycling and disposal of electric and electronic devices and their components.

The crossed-out wheeled bin symbol on the device means that it should not be disposed of

with other waste at the end of its working life. Instead, the device should be delivered to a

waste collection center for activation of the treatment, collection, recycling and disposal

procedure.

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To prevent possible harm to the environment or human health from uncontrolled waste

disposal, please separate this device from other types of waste and recycle it responsibly to

promote the sustainable reuse of material resources.

Business users should contact their supplier and check the terms and conditions of the

purchase contract regarding its disposal.

It should not be mixed with other commercial waste for disposal.

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System Disassembly

Before You Start

To prevent injuries to the LCD Panel:

• Carefully place AP-3515 on a flat, clean and stable surface.

(For example: a stable long table)

• Prepare additional cushioned material

(For example: a soft, clean blanket).

• Terminate the application running in AP-3515, and shut down the operation system.

• Turn off the power of AP-3515 and optional peripherals

(For example: thermal receipt printer, secondary LCD display)

• Disconnect all the devices or cables connected to AP-3515.

• Disconnect and remove the Power Adaptor from AP-3515.

• Unplug the power cables from the electrical outlet.

Note:

• There are no serviceable parts or components in AP-3515 or peripherals.

DO NOT modify any parts of AP-3515 or use non-qualified parts or peripherals.

• Store the disconnected parts, cables, devices and screws in a secure location for further

use.

• For maintenance or replacement, please consult the technical personnel and contact the

local representative for purchasing the new peripherals and parts.

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Detach the Optional Peripherals

There are some of the optional peripherals installed onto the POS system. Please detach the peripherals and store them in a secure location.

Note:

• Please turn off the whole POS system and unplug the power cables from the electrical

outlet.

1. Unplug the cables from the POS unit

①. Place the POS unit on a stable and flat location horizontally.

②. Unplug the cables and connectors from the POS unit.

Note:

• Remove the external power adaptor and power cable from the base. Store them in a

secure location for further use.

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2. Remove the optional i-Button unit

①. Turn the POS counter clock-wise with the rear facing toward the operator.

②. Use a screw driver to loosen the securing screw.

③. Detach the i-Button from the POS terminal.

Note:

• Store the detached i-Button and screw in a secure location for further use.

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3. Disconnect the MSR modular unit

①. Turn the POS clockwise with the rear facing toward the operator.

②. Use a screw driver to loosen the securing screw.

③. Detach the MSR module from the POS terminal.

Note:

• Store the detached MSR unit and screw in a secure location for further use.

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4. Disconnect the Modular VFD Customer Display ①. Lay the POS terminal face down on the surface*.

Note:

• To prevent the LCD panel from injuries, carefully lay the front of the POS face down on

a flat, clean, and stable surface with additional cushioned material (for example: a blanket).

②. Tilt the modular VFD customer display upward. There are two securing screws on the

hinge of it.

③. Use a screw driver to loosen two securing screws.

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④. Disconnect the flat ribbon cable of Customer Display from the POS unit.

Note:

• Optional top I/O cover of VFD customer display

If the VFD customer display is removed and no longer be used, please install a VFD top I/O cover to prevent the POS unit from dust, object or liquid.

※ The top I/O cover is an optional part and not included in the product. Please purchase separately and refer to the local representative for order information.

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USB cable

Power cable

Remove the Printer from the Base Unit

①. Loosen two securing screws on the cover and remove the cover.

②. Detach two cables on the printer (USB & power cable) and remove the printer.

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Detach the Base from the POS Unit

①. Lay the POS terminal face down on the surface.

Note:

• To prevent the LCD panel from injuries, carefully lay the front of the POS face down on

a flat, clean, and stable surface with additional cushioned material (for example: a blanket).

②. Loosen two securing screws on the top of the base hinge holder.

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③. Loosen two securing screws near two sides of the base.

④. Detach the base from the POS unit.

⑤. Loosen two securing screws (orange mark) and remove two USB connectors (red mark).

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HDD Slot

Remove the HDD/SSD Drive from the POS Unit

①. Lay the POS unit down on the surface*.

Note:

• To prevent the LCD panel from injuries, carefully put the front of the POS face down on

a flat, clean, and stable surface with additional cushioned material (for example: a blanket).

②. Loosen the securing screws of the HDD drive slot.

③. Pull out the HDD drive module.

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DATA

Connect

POWER

Connect

Securing Screw

TIP: Replace the HDD/SSD Drive

To replace the HDD/SSD drive: Remove the securing screws of HDD/SSD module (in the LEFT/RIGHT side). Replace a new HDD or SSD drive and re-install to the HDD bracket.

When Disassembling:

 Please re-assemble the HDD/ SSD drive and HDD Bracket correctly. Incorrect

installation of HDD module may cause the system malfunction.

 Assemble the HDD/ SSD drive and bracket correctly.

When Re-installing the HDD/SSD Module:

 Beware the direction of HDD/SSD module when re-installing it back to the POS unit.

Make sure the securing screw hole matches to the HDD drive slot of the POS unit.

DO NOT install the module in a Wrong direction.

 To re-install the HDD/SSD module back to the POS unit,

DO NOT Push or pull the HDD/ SSD module with force or it may damage the module and POS unit.

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Disassemble the POS Unit

1. Remove the back cover of the POS unit

①. Loosen and remove the securing screws from the POS unit (as red marks indicated).

②. Remove the back cover of the POS unit.

Note:

• Please use only the supplied screws on the correct securing holes.

• DO NOT OVERTIGHTEN the screws when re-installing the POS unit.

Note:

• Store the screws in a secure location for further use.

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DATA

Connect

Power

Connect

2. Remove the Metal HDD Slot

①. Use a screw to remove the securing screws of HDD Connector on the HDD slot.

②. Remove the securing screws on the bottom I/O port.

③. Remove the metal HDD slot from the POS unit.

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3. Remove the Top I/O Board (of Modular VFD Customer Display)

①. Disconnect the cable of top I/O board (yellow mark) from the main board (COM 5).

②. Remove the securing screws of top I/O board.

Note:

• Store the top I/O board and screws in a secure location for further use.

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Power Connector

Data Connector

4. Disconnect the HDD Cable ①. Disconnect the HDD cable. (power and data connector).

Note:

 There is a cable binder on the cables of HDD and MSR slot board. Cut the cable binder

before disconnect the HDD cable.

 Store the HDD cable in a secure location for further use.  Remember to use a new cable binder to re-tighten of the POS terminal.

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5. Remove the Touch Control Board

①. Disconnect the cable from touch control board to main board (J_USB2).

②. Disconnect the flat tape cables of the touch panel.

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③. Use a screw driver to remove two securing screws from the touch control board.

Note:

• Store the detached touch control board and screws in a secure location for further use.

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J_USB 3

COM 4

6. Remove the MSR Slot Board (J_USB3 and COM4)

①. Disconnect the connectors of MSR slot board from the main board.

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②. Loosen the securing screws to remove the MSR slot board.

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J_USB

7. Disconnect the Side USB Board (near Main Power Switch)

①. Disconnect the cable on the USB port (J_USB1 of the main board).

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PWS -

PWS +

8. Remove the Side USB Board and Power Switch

①. Disconnect the power switch cables (black & white) from the main board.

②. Use a screw driver to remove the side USB board.

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③. Press two sides of the snap-type main power switch (as blue arrows indicated) and push

the switch out of the bracket.

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9. Disconnect the Main Power LED Indicator from the Main Board

①. Disconnect the connector of the main power LED indicator.

②. Disconnect the blue-white twisted pair cable from the main board.

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10. Disconnect the Speaker (Audio) from the Main Board

①. Disconnect the Speaker (red-black twisted cable) from the main board.

②. Complete the following steps to remove the main board, then you can remove the

speaker.

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Inverter Cable

LVDS Cable

11. Disconnect the Inverter Cable and LVDS Cable from the Main Board ①. Disconnect the inverter cable (yellow mark) and LVDS cable (blue mark).

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12. Remove the Bottom I/O Bracket

①. Use a HEX screw driver to remove the hex mounting screws on the bottom I/O bracket.

②. Remove all of the securing screws on the bottom I/O bracket.

③. Slightly push the bracket to remove it out of the POS unit.

Note:

 Store the detached metal bracket and screws in a secure location for further use.  Use a HEX screw driver to remove or replace the connectors on the bracket.

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13. Remove the Main Board ①. Use a screw driver to remove the securing screws on the main board (as yellow marks

indicated).

Note:

• Store the detached main board, parts and screws in a secure location for further use.

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14. Remove the RAM Module

①. Release the latches on two sides of the RAM module slot.

②. Gently slide the Module out of the slot.

Note:

• Remove all of the RAM modules and store them in a secure location for further use.

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15. CMOS Battery Replacement If you notice that the system date and time often reset to the factory date (older date and time) and need to be adjusted when the POS terminal is powered off and on, the battery is probably starting to fail and should be replaced.

CAUTION

ALL BATTERY SERVING OR REPLACEMENT

MUST BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN,

Risk of explosion if battery is replaced

BY AN INCORRECT TYPE OR INCORRECT POLARITY DISPOSE OF USED

BATTERIES ACCORDING

TO THE INSTRUCTIONS/ REGULATIONS OF LOCAL AUTHORITY

Before Replacement:

1. Make sure the POS terminal is powered off and the power cord is unplugged.

2. Carefully place the main board (or POS terminal with main board) on a flat, clean and

stable surface.

3. Make sure the Mainboard is not connected to any other power source or device that may

transmit electricity to the main board.

4. Use only the same model and type of CMOS battery.

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Replacement:

1. Remove the CMOS battery from the battery holder.

2. Place the new battery into the holder, with the smooth, flat side of the battery on the top.

Note:

• Place the battery with correct polarity.

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16. Remove the Speaker

①. Remove the black tape on the red-black twisted pair cable.

②. Loosen two securing screws and remove the speaker.

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17. Replace the Main Power LED Indicator The main power LED indicator is on the edge of the front bezel set and does not need to be removed from the bezel set.

If the LED indicator is not functioning and needs to be replaced to a new one, please follow the instruction as below:

①. Use a small tool to loosen the snap-in clip with care.

②. Remove the main power LED indicator from the front bezel set.

③. Use a new LED indicator and push into the snap-in slot of the front bezel set.

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Inverter Cable

LVDS Cable

18. Disconnect the LVDS and Inverter Cables from the LCD Panel Set

①. Disconnect the inverter cable and LVDS cable from the LCD panel set.

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19. Disassemble the LCD Panel Set Use a screw driver to remove the securing screws of LCD panel set.

There are two screws on both sides of the LCD panel and chassis. Loosen the screws and then remove the chassis from the LCD panel.

Warning: The Front Bezel Set is pre-assembled in factory and NOT Detachable. Do Not disassemble the front bezel set or it may result in the malfunction of the touch panel.

Please purchase the whole set for replacement.

Note:

• Store the detached LCD Panel, chassis and front bezel set in a secure location with proper

protection.

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Application Programs

Installing the Printer

1. Connecting Your Printer

Please check the printer and the supplied accessories before Installation. It’s recommended to

read the entire instruction manual prior to the installation.

①. Place the printer on the designate location. ②. Plug the connector of power adaptor to the printer. ③. Use the supplied Printer Cable (RS-232, USB, or RJ-45) and connect to the Host PC. ④. Plug the Power Cord to the power adaptor and then plug to the power outlet. ⑤. If there is a cash drawer to be connected, connect the RJ-11 cable to the printer.

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Indicator

Status

Description

Power Power Off

Power On

Error

Printer Error (Out of paper, Printer head over heat, or Auto Cutter error)

Paper

Out of paper * The Error Indicator is lit as well

Power Indicator

Paper Indicator

Error Indicator

Paper Feed Button

Cover Release Button

2. Control buttons & Indicator

Control Buttons Paper Feed: This function is to advance the paper. Press the key and the paper advances by a single line. Press and hold the key for over 3 seconds and the paper advances by multiple lines.

Cover Release Button: Pull to open the printer cover.

Indicator Status

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3. Installing the Driver of the Printer Before installing the driver of your printer, make sure the printer is properly connected to the host PC.

To install the driver of the printer:

①. Access the website www.fametech.com.tw and download the driver. ②. Double click the icon “Advanced PRP.exe” to initiate the installation.

③. Click “Next” to continue.

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④. Select the Operating System:

For example: select “Windows 8 Windows 10” for Windows 10 version. Click “Install Printer Driver (N)” to continue.

⑤. Default Printer Setting:

To set the printer as the default printer, click the checkbox “Set Default” to confirm. Click “Next” to continue.

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⑥. Select the proper Port available (for USB).

⑦. The driver is successfully installed.

Note:

• Please refer to the instruction manual for further information.

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COM 6

Memory Slot

COM 5

(to VFD)

COM 4

(to MSR Board)

to LED Indicator

Power Switch

Data Connector

HDD Power Connector

Inverter

LVDS

J_USB3

(to MSR Board)

J_USB1

(Side USB Board)

Speaker

(Audio Connector)

Specifications

Main Board Layout

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Exploded View

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No.

Item

Front Bezel Set

LED Indicator

LCD Panel

Panel Chassis

Thermal Pad

Heat Sink

Thermal Pad

Main Board

Side USB Board

Power Switch

Power Switch Bracket

VFD Slot Board

Touch Control Board

MSR Board

MSR Slot Bracket

Speaker

Bottom I/O Bracket

17-a

I/O Connector

17-b

I/O Connector

17-c

I/O Connector

HDD Tray

Hard Disk Drive

HDD Bracket

Back Cover

VFD Slot Cover

Cover

Thermal Receipt Printer

Stand Base

Base Hinge Holder

Customer Display Unit*

i-Button Unit*

MSR Unit*

Power Adaptor

Parts Description

*The optional peripherals and parts may not include in the product. Please contact the local representatives or technical support personnel of the providers for ordering information.

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No.

Connector/Slot

Connection/Installation Notes

RAM Module Slot

Install the RAM Module to the main board. Note: Please install the 1st RAM Module to Slot 1

SATA Connectors

Please use the SATA HDD cable and connect to the Hard drive. (Black: Data; White: HDD power)

MSR

Connect to the MSR Slot Board (COM 4 and MSR)

*Reserved for Modular MSR Module

COM 4

PWR LED/PWR SW

Connect to Power Switch and LED Indicator

COM 5

Connect to the TOP I/O Board

* (RS-232, reserved for VFD Customer Display)

LVDS Connector

Use the LVDS Cable and connect to the LCD Panel.

Inverter Connector

Use Inverter Cable and connect to the Inverter.

Speaker (Audio Connector)

Connect the Speaker to the main board.

Main Board and Parts

Main Board Connection/Installation Notes

The table below is the descriptions of the connectors of the main board. Each connector/slot is used for the specified part or optional peripheral.

Please refer to the notes as below and examine the layouts of the main boards to locate the connectors so as to complete the installation.

i.e.: To connect the HDD to the main board, please use the HDD cable and locate the matched connector on the main board; then connect the HDD cable to the Hard Drive.