Tyco Electronics 1938L User Manual

Touchmonitor User Guide

1938L 19” LCD Open-Frame Touchmonitor

User Guide

19" LCD OPEN-FRAME TOUCHMONITOR

1938L Family 3000 Series

Revision A

P/N E481511

Copyright © 2008 Tyco Electronics. All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise with­out prior written permission of Elo TouchSystems.

Disclaimer

The information in this document is subject to change without notice. Elo TouchSystems makes
no representations or warranties with respect to the contents hereof, and specifically disclaims
any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems
reserves the right to revise this publication and to make changes from time to time in the content
hereof without obligation of Elo TouchSystems to notify any person of such revisions or change s.

Trademark Acknowledgments

IntelliTouch, SecureTouch, TE logo and Tyco Electronics are trademarks. Other product names
mentioned herein may be trademarks or registered trademarks of their respective companies.
Tyco Electronics claims no interest in trademarks other than its own.

iii

Table of Contents

Chapter 1

Introduction 7

Product Description 7

Precautions ................................................................7

About the Product ......................................................8

Chapter 2
Installation and Setup 9

Unpacking Your Touchmonitor...................................9

Touch Interface Connection .......................................10

Product Overview ......................................................11

Front View............................................................11

Rear View ............................................................11

Installing the Driver Software .....................................12

Installing the Serial Touch Driver .........................13

Installing the Serial Touch Driver for Windows

XP, Windows 2000, Me, 95/98 and NT 4.0 ...13
Installing the Serial Touch Driver for MS-DOS

and Windows 3.1..................................................14

Installing the USB Touch Driver ..........................15

Installing the USB Touch Driver for Windows

XP, Windows 2000, Me, 95/98 and NT 4.0 ..15

Installing APR USB Touch Driver for

Windows XP..................................................16

Appendix C

Touchmonitor Specifications .....................................29

IntelliTouch Touchscreen Specifications .............30

Surface Capacitive Touchscreen Specifications .31

SecureTouch Touchscreen Specifications ..........32

Acoustic Pulse Recognition Specifications ..........33

19" LCD Touchmonitor (ET1938L-XXXA-X-G)

Dimensions ..........................................................34

Regulatory Information 35
Warranty 38
Index 39

Chapter 3
Operation 17

About Touchmonitor Adjustments ..............................17

Rear Panel Controls.............................................18

Remote OSD Buttons (option).............................18

Controls and Adjustment ............................................19

On Screen Display (OSD) Menu Functions.........19

On Screen Display (OSD) Control Options .........20

Preset Modes.......................................................21

Power Management System ................................22

Chapter 4

Troubleshooting 23

Solutions to Common Problems .................................23

Appendix A

Native Resolution.......................................................24

Appendix B

Touchmonitor Safety .................................................26

Care and Handling of Your Touchmonitor ................27

v

Product Description

C H A P T E R

1

INTRODUCTION

Your new touchmonitor combines the relia ble perf ormance of touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flow of
information between a user and your touchmonitor.

This LCD monitor incorporate s a 19” color a ctive matrix thin-film-transistor (TFT) to provide
superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for
displaying graphics and images. Other outstanding features that enhance this LCD monitor’s
performance are Plug & Play compatibility, and On-Screen Display (OSD) controls.

Precautions

Follow all warnings, precautions a nd maintena nce a s recommended in this user’s manual to
maximize the life of your unit. See Appendix B, page B-27, for more information on
touchmonitor safety.

1-7

About the Product

Y our LCD open-frame touchmonitor is a 19” W XGA TFT color display with the following feature s:

• The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies
between 31.5 KHz a nd 80 KHz, and vertical sca n frequencies between 56.3 Hz and 75.0 Hz. In
each frequency mode, the microprocessor-based circuitry allows the monitor to function at
the precision of a fixed frequency.

• High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900.

• Compatible with VGA, SVGA, XGA, SXGA (non-interla ced) and most Macintosh compatible
color video cards.

• Power management system conforms to VESA DPMS standard.

• Supports DDC 2B for Plug & Play compatibility.

• Advanced On Screen Display (OSD) control for picture quality a djustment.

For full Product Specifications refer to Appendix C, page C-29.

1-8 User Guide

C H A P T E R

2

INSTALLATION AND SETUP

This chapter discusses how to install your LCD touchmonitor and the driver software.

Unpacking Your Touchmonitor

Check that the following 9 items are present and in good condition:

LCD touchmonitor Video cable USB cable

Serial cable DVI-D Cable Touch Tools CD + Quick Install Guide

Elo Quick Start Guide

CD

Software

Strain Relief kit Mounting Brackets

Note: Please visit the 1938L product page located at www.elotouch.com for full listing of
optional power brick/cable sets.

2-9

Touch Interface Connection

Note: Before connecting the cables to your touchmonitor and PC, be sure that the computer

and touchmonitor are turned off.

1

Adapter Video Cable Serial Cable USB Cable

DVI Cable

3

3

2

2

5

OSD Remote Control Key
(option)

1. Connect one end of the power adapter to the monitor and the other end to the connector of the
power cord.

2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB ca ble
(but not both) to the rear side of the computer and the other end to the LCD touchmonitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding (USB cable
does not have thumb screws).

3. Connect one end of the video/DVI cable to the rear side of computer and the other to the
LCD touchmonitor. Tighten by turning the two thumb screws clockwise to ensure proper
grounding.

4. Press the power button on the rear panel to turn the monitor power on.

5. Connect OSD remote control key (optional) to the monitor.

2-10 User Guide

Product Overview

Front View

Rear View

2-11

Installing the Driver Software

Elo TouchSystems provides driver software that allows your touchmonitor to work with your
computer. Drivers are located on the enclosed CD-ROM for the following operating syste ms:

• Windows XP

• Windows 2000

• Windows Me

• Windows 98

• Windows 95

• Windows NT 4.0

The latest versions of drivers a nd driver inf ormation for other operating systems are availa ble on the
Elo TouchSystems web site at http://elotouch.com/Support/Downloads/dnld.asp

Your Elo touchmonitor is Plug-and-Play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic Plug-and­Play monitor.

Refer to the appropriate section for driver installation instructions.

Depending upon whether you connected the serial communication cable or the USB
communication cable, you should install only the serial driver or the USB driver.

2-12 User Guide

Installing the Serial Touch Driver

Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0

NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install

the driver.

To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.

1. Insert the Elo CD-ROM in your computer's CD-ROM drive.

2. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects
the CD and starts the setup program.

3. Follow the directions on the screen to complete the driver setup for your version of Windows.

4. If the AutoStart feature is not active:
a. Click Start > Run.
b. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
c. Click Open, then OK to run EloCd.exe.

5. Follow the directions on the screen to complete the driver setup for your version of Windows.

2-13

Installing the Serial Touch Driver for MS-DOS and Windows 3.1

You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor in DOS.

To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below:

1. Insert the CD-ROM in your computer’s CD-ROM drive.

2. From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your
CD-ROM drive may be mapped to a different drive letter).

3. Type INSTALL and press Enter to start the installation.

4. Align the touchscreen.

You must have already completed Steps 1 a nd 2 before proceeding.

T o run the INSTALL program:

1. Type INSTALL at the DOS prompt in the directory containing the driver install files.

2. INSTALL asks you to select the software to install. Then choose d:\EloDos_W31 from the
displayed list.

3. INSTALL also asks you for the paths to use during installation, or you may use its defaults.
INST ALL create s directories a s necessary, and warns you if they exist.

If you are updating your software, you may wish to specify the paths containing the earlier versions,
a nd overwrite the obsolete files. All executable progra ms are upward compatible. For a list of
differences from ea ch previous version of the drivers, be sure to select "Diff erence s from Previous
Versions" during the installation process.

INST ALL update s your AUT OEXEC.BA T file with the drivers you select. INST ALL makes a copy
of your original AUTOEXEC.BAT file, called AUTOEXEC.OLD. If you alrea dy have Elo driver
comma nds in your AUTOEXEC.BAT file, they will be commented out.

When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory you specified. GO
loa ds the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final
instructions.

If you are using W indows 3.1, you will also calibrate the touchscreen within Windows 3.1 with the
T ouchscreen Control Panel.

2-14 User Guide

Installing the USB Touch Driver

Installing the USB Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0

To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.

NOTE: For Windows 2000 you must have administrator access rights to install the driver.

1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If running Windows 98, Windows ME or W indows 2000, the Add New Hardware Wizard starts.

2. Choose Next. Select “Search for the best driver for your device (Recommended)” and choose
Next.

3. When a list of search locations is displayed, place a checkmark on “Specify a location” and
use Browse to select the \EloUSB directory on the Elo CD-ROM.

4. Choose Next. Once the Elo USB touchscreen driver has been detected, choose Next again.

5. You will see several files being copied. Insert your Windows 98 CD if prompted. Choose
Finish.

If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard.

1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for your
CD-ROM drive is active, the syste m automatically detects the CD a nd starts the setup progra m.

2. Follow the directions on the screen to complete the driver setup for your version of Windows.

If the AutoStart feature is not active:

1. Click Start > Run.

2. Click the Browse button to locate the EloCd.exe program on the CD-ROM.

3. Click Open, then OK to run EloCd.exe.

4. Follow the directions on the screen to complete the driver setup for your version of Windows.

2-15

Installing APR USB Touch Driver for Windows XP

Insert the Elo APR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 2.0 driver setup for your
version of Windows.

1.Click Start > Run.

2.Click the Browse button to locate the SW600117.exe program on the CD-ROM.

3.Click Open, then OK to run SW600117.exe.

4.Follow the directions on the screen to complete the driver setup for your version

of Windows.

2-16 User Guide

About Touchmonitor Adjustments

C H A P T E R

3

OPERATION

Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to your touchmonitor to optimize the quality of the display.

For best performance, your touchmonitor should be operating in native resolution, 1440 x 900
at 60 Hz. Use the Display control panel in Windows to choose 1440 x 900 resolution.

Operating in other resolutions will degrade video perf ormance. For further information, please
refer to Appendix A, page A-25.

All control a djustments are automatically memorized. This f eature saves you from having to re set
your choices every time you unplug or power your touchmonitor off and on. If there is a power
failure, your touchmonitor settings will not default to the factory specifications.

3-17

Rear Pa nel Controls

MENU

12345

Control Function

1.Menu/Exit Display/exits the On Screen Display (OSD) menus.

2. 1. Enter contrast of the OSD.

2. Increase value of the a djustment ite m.

3. Select item counter-clockwise.

3. 1. Enter brightness adjustment.

2. Decrease value of the adjustment ite m.

3. Select item clockwise.

4.Select Selects the adjustment items from the OSD menus.

5.Power Switch Switches the power of the monitor.

SEL

Remote OSD Button s (option)

1 2 3 4

Control Function

1.Menu/Exit Display/exits the On Screen Display (OSD) menus.

2. 1. Enter contrast of the OSD.

2. Increase value of the a djustment ite m.

3. Select item counter-clockwise.

3. 1. Enter brightness adjustment.

2. Decrease value of the adjustment item.

3. Select item clockwise.

4.Select Selects the adjustment items from the OSD menus.

3-18 User Guide

Controls and Adjustment

On Screen Display (OSD) Menu Functions

To Display and Select the OSD Functions:

1. Press the Menu key to activate the OSD menu.

2. Use or to move through the menu. Press the Select key, the parameter will be highlighted
when selected.

3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are
pressed for a short time period, the OSD automatically disappears.

NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds.

3-19

On Screen Display (OSD) Control Options

Control Description
Contrast Increa ses or decreases contrast.
Brightness Increases or decrease s brightness.
V-Position Moves the screen up or down.
H-Position Moves the screen left or right.
Recall Defaults Returns the monitor to its default settings.
RGB Press or to select 9300, 6500, 5500, 7500 a nd USER. Only when

selecting USER ca n you make a djustments to the R/G/B content.
Press Enter to restore to factory default setting.

Resolution Choose from preset options.
Sharpness Adjusts the sharpness.
Phase Increases or decrea ses the snow noise of the image after auto

adjustment is ma de.

Clock The dot clock is fine-adjusted after auto adjust.
OSD H-Position Moves the OSD position horizontally on the screen. When the

button is pressed, the OSD control menu will move to the right
side of the screen. Likewise, when the button is pressed, the
OSD control menu will move to the left side.

OSD V-Position Moves the OSD position vertically on the screen. When the

button is pressed, the OSD control menu will move to the top side
of the screen. Likewise, when the button is pressed, the OSD
control menu will move to the lower side.

OSD T ime Determines how long (in seconds) the OSD menu waits before

closing automatically after no action has been perf ormed.

Auto-Adjust Press Auto to ena ble this function. The Auto-Adjust will automatically

adjust V-Position, H-Position, Clock and Clock-Phase.

OSD Language Select from English, French, German, Spanish, Japanese, Korean,

Italian, Traditional Chinese, Simplified Chinese.

Information Description Indicates the current resolution, H-Frequency and V-Frequency.

3-20 User Guide

Preset Modes

T o reduce the need f or adjustment for different modes, the monitor has default setting mode s that
are most commonly used as given in the ta ble below . If any of these display modes are detected, the
monitor automatically adjusts the picture size and centering. When no mode is matched, the user can
store their preferred modes in the user modes. The monitor is capa ble of storing up to 7 user modes .
The only condition to store as a user mode is the new display information must have 1 KHz dif fer ­ence for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are differ­ent from the default modes.

H. Freq. Ba nd W idth

Mode Resolution (KHz) (MHz) H V

1 VGA 640 x 350@70Hz 31.4 70 - ­2 VGA 720 x 400@70Hz 31.4 70 - +
3 VGA 640 x 480@60Hz 31.4 59.9 - ­4 VGA 640 x 480@66Hz 35.0 66.6 + +
5 VGA 640 x 480@72Hz 37.8 72.8 - ­6 SGA 800 x 600@56Hz 35.1 56.2 + +
7 SGA 800 x 600@60Hz 37.8 60.3 + +
8 SGA 800 x 600@72Hz 48.0 72.1 + +
9 XGA 1024 x 768@60Hz 48.3 60.0 - ­1 0 XGA 1024 x 768@65Hz 53.9 66.1 - +
11 XGA 1024 x 768@72Hz 57.6 72.0 - ­1 2 XGA 1024 x 768@75Hz 60.0 75.0 + +
1 3 SXGA 1280 x 1024@60Hz 63.9 60.0 + +
1 4 SXGA 1280 x 1024@75Hz 79.9 75.0 + +
15 1440 x 900@60Hz 67.5 75.0 - +
16 1152 x 864@75Hz 56.48 75.0 + +
17 1280 x 768@65Hz 51.8 65.0 + +
18 1680 x 1050@60Hz 65.3 59.9 - +
19 1366 x 768@60Hz 47.7 60.0 - ­20 1280 x 960@60Hz 60.0 60.0 + +
21 832 x 624@75Hz 60.0 108 + +
22 1280 x 768@60Hz 47.7 79.5 - +
23 1280 x 768@75Hz 60.3 102.3 - +
24 1360 x 768@60Hz 47.7 60.0 + +

3-21

Power Ma n age ment Syste m

The monitor is equipped with the power management function which automatically reduces the
power consumption when not in use.

Power

Mode Consumption

On <45W
Sleep <4W
Off <2 W

We recommend utilizing a screensaver when the touchmonitor is not in use.

NOTE: The monitor automatically goes through the Power Management System (PMS) steps

when it is idle. To activate the monitor, press any key on the keyboard or move the
mouse.

3-22 User Guide

C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the f ollowing ta ble. If the proble m
persists, please conta ct your local dealer or our service center.

Solutions to Common Problems

Problem Suggestion(s)

The monitor does not respond • Check that the monitor’s Power Switch is on.
after you turn on the system • Turn off the power and check the monitor’s power cord

and signal cable for proper connection.

Characters on the screen are dim • Refer to the About Touchmonitor Adjustments section to

adjust the brightness.

The screen is blank • During operation, the monitor screen may automatically turn

off as a result of the Power Saving feature. Press any key to see
if the screen reappears.

• Refer to the About Touchmonitor Adjustments section, page 3-17,
to adjust the brightness.

Screen flashes when initialized • Turn the monitor off then turn it on again.
“Out of Ra nge” display • Check to see if the resolution of your computer is higher than

that of the LCD display.

• Reconfigure the resolution of your computer to make it less
tha n or equal to 1440 x 900. See pre set modes or Appendix A (page
A-25) for more information on resolution.

Touch doesn’t work • Make sure the touch cable is securely attached at both ends.

4-23

A P P E N D I X

A

NATIVE RESOLUTION

The native resolution of a monitor is the resolution level at which the LCD panel is designed to
perform best. For the 1938L LCD touchmonitor, the native resolution is 1440 x 900. In almost
all cases, screen images look best when viewed at their native resolution.

Input Video 19" LCD

640 x 480 (VGA) Transforms input format to 1440 x 900
800 x 600 (SVGA) Transforms input format to 1440 x 900
1024 x 768 (XGA) Transforms input format to 1440 x 900
1280 x 1024 (SXGA) Transforms input format to 1440 x 900
1440 x 900 (WXGA) Displays in Native Resolution

The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the
number of pixels vertically in the LCD. LCD resolution is usually represented by the following
symbols:

VGA 640 x 480
SVGA 800 x 600
XGA 1024 x 768
SXGA 1280 x 1024
WXGA+ 1440 x 900
WSXGA+ 1680 x 1050

A-24 User Guide

As an example, a WXGA+ resolution LCD panel has 1440 pixels horizontally by 900 pixels
vertically. Input video is also represented by the same terms. WXGA input video has a format of
1440 pixels horizontally by 900 pixels vertically. When the input pixels contained in the video
input format match the native resolution of the panel, there is a one to one correspondence of
mapping of input video pixels to LCD pixels. As an example, the pixel in column 45 and row 26
of the input video is in column 45 a nd row 26 of the LCD. For the case when the input video is at
a lower resolution than the native resolution of the LCD, the direct correspondence between the
video pixels and the LCD pixels is lost. The LCD controller can compute the correspondence
between video pixels and LCD pixels using algorithms contained on its controller . The accuracy
of the algorithms determines the fidelity of conversion of video pixels to LCD pixels. Poor
fidelity conversion can result in artifacts in the LCD displayed image such as varying width
characters.

A-25

A P P E N D I X

B

TOUCHMONITOR SAFETY

This manual contains information that is important for the proper setup and maintenance of your
touchmonitor. Bef ore setting up and powering on your new touchmonitor, read through this manual,
especially Cha pter 2 (Installation), and Chapter 3 (Operation).
1 T o reduce the risk of electric shock, f ollow all saf ety notices and never open the touchmonitor

case.
2 Turn off the product before cleaning.
3 Y our new touchmonitor is equi pped with a 3-wire, grounding power cord. The power cord plug

will only fit into a grounded outlet. Do not atte mpt to fit the plug into an outlet that has not been

configured for this purpose. Do not use a da maged power cord. Use only the power cord that

comes with your touchmonitor . Use of a n unauthorized power cord may invalidate your warranty.
4 The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block

or insert a nything inside the ventilation slots.
5 It is important that your touchmonitor remains dry. Do not pour liquid into or onto your

touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.

B-26 User Guide

Care and Handling of Your Touchmonitor

The following tips will help keep your touchmonitor functioning at the opti mal level.

• To avoid risk of electric shock, do not disa sse mble the brick supply or display unit ca binet. The
unit is not user serviceable. Re me mber to unplug the display unit from the power outlet before
cleaning.

• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner or
benzene, abra sive cleaners or compressed air.

• To clean the display unit cabinet, use a cloth lightly dampened with a mild detergent.

• Avoid getting liquids inside your touchmonitor. If liquid does get inside, have a qualified service
technician check it before you power it on again.

• Do not wipe the screen with a cloth or sponge that could scratch the surface.

• To clean the touchscreen, use window or glass cleaner. Put the cleaner on a clean cloth and
wipe the touchscreen. Never apply the cleaner directly on the touchscreen.

Warning

This product consists of devices that may contain mercury, which must be recycled or disposed
of in accordance with local, state, or federal laws. (Within this system, the backlight lamps in the
monitor display contain mercury.)

Waste Electrical a nd Ele ctronic Equi pment (WEEE) Directive

In the European Union, this label indicates that this product should not be disposed of with
household waste. It should be deposited at an appropri ate facility to enable recovery and recycling.

B-27

A P P E N D I X

C

TECHNICAL SPECIFICATIONS

C-28 User Guide

Touchmonitor Specifications

Model 1938L
LCD Display 19” TFT Active Matrix Panel
Display Size 408(H) x 255(V) mm
Pixel Pitch 0.284(H) x 0.284(V) mm
Display Mode VGA 640 x 350 (70Hz)

VGA 720 x 400 (70Hz)
VGA 640 x 480 (60 / 66 / 72Hz)
SGA 800 x 600 (56 / 60 / 72Hz)
XGA 1024 x 768 (60 / 65 / 72Hz)
SXGA 1280 x 1024 (60 / 75Hz)
1440 x 900 (60Hz)
1152 x 864 (75Hz)
1280 x 768 (65Hz)
1680 x 1050 (60Hz)
1366 x 768 (60Hz)
1280 x 960 (60Hz)
832 x 624 (75Hz)
1280 x 768 (60Hz / 75Hz)
1360 x 768 (60Hz)

Max. Resolution WXGA 1440 x 900 (60Hz)
Contrast Ratio 1000 : 1 (typical)
Brightness No touch screen: typical 230 cd/m2 ; Min 184 cd/m

IntelliTouch: typical 230 cd/m2 ; Min 184 cd/m
Surface Capacitive: typical 212 cd/m2 ; Min 170 cd/m
SecureTouch: typical 230 cd/m2 ; Min 184 cd/m
Acoustic Pulse Recognition: typical 230 cd/m2 ; Min 184 cd/m

Response Time Tr: 15 ms Tf: 7ms (Typ.)
Display Color 16.7M
Viewing Angle Vertical -89o ~ +89

Horizontal -89o ~+89

o

o

Input Signal Video R.G.B. Analog 0.7Vp-p, 75 ohm

Sync TTL Positive or Negative
DVI video Digital TMDS Input

Signal Connector Mini D-Sub 15 pin, DVI-D
Rear Controls Menu, , , Select, Power
On Screen Display (OSD) Controls Contrast, Brightness, H-Position, V-Position,

Color Temperature, Phase, Clock, OSD Time, Recall,
Language: English, French, German, Spanish, Japanese, Korean,
Italian, Traditional Chinese, Simplified Chinese

Plug & Play DDC 2B
Touch Panel (optional) IntelliTouch//Surface Capacitive/SecureTouch/APR
Power Adapter Input AC 100-240V, 50/60Hz
Operating Conditions Temperature 0oC ~ 40oC (32oF ~ 104oF)

Humidity 20% ~ 80% (No Condensation)
Altitude To 12,000 Feet

Storage Conditions Temperature -20oC ~ 60oC (-4oF ~ 140oF)

Humidity 10% ~ 90% (No Condensation)

Dimensions (HxWxD) 297 x 444 x 47 mm
Weight (Net) 4.75Kg
Certifications UL, C-UL, FCC-B, CE, VCCI, C-Tick, MPRII , TUV T Mark

EK, ETC, CCC, BSMI

2

2

2

2

2

Note: DVI is not included on EU models

C-29

IntelliTouch Touchscreen Specifications

Positional Accuracy Sta ndard devi ation of error is less than 0.080 in. (2.03 mm).

Equates to less than ±1%.

T ouchpoint Density More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2).
T ouch Activation Force T ypically less tha n 3 ounces (85 gra ms).
Surface Dura bility Surfa ce durability is that of gla ss, Mohs’ hardness rating of 7.
Expected Life Performance No known wear -out mechanism, as there are no layers, coatings,

or moving parts. IntelliT ouch technology has been operationally
tested to more tha n 50 million touches in one location without
failure, using a stylus similar to a finger .

Sealing Unit is sealed to protect against splashed liquids, dirt, and dust.
Light Transmission (per ASTM 90%
D1003)
Visual Resolution All measurements made using USAF 1951 Resolution Chart,

under 30X magnification, with test unit located approxi mately

1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticea ble degradation.
Antiglare surface: 6:1 minimum.

Gloss (per ASTM D2457
using a 60-degree gloss meter) Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss

units.

Chemical Resistance The active area of the touchscreen is resistant to all chemicals

that do not affect glass, such a s:
Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methyl alcohol
Ethyl acetate
Ammonia-based gla ss clea ners
Gasoline
Kerosene
Vinegar

Electrostatic Protection (per Meets Levels 4 (15kV air/8 kV conta ct discharge)
EN 61 000-4-2, 1995)

C-30 User Guide

Surface Capacitive Touchscreen Specifications

Input method Finger
Glass Thickness 0.118" / 3.0 mm nominal. (Gla ss only, not including tape, wires and/or solder if used)
Positional Accuracy Reported touch coordinates are within 1.5% of true position (based on viewing area

dimensions)

Resolution T ouchpoint density is ba sed on controller resolution of 4096 x 4096
Controller Controller board size of 2.1" x 3.3" (5.4 x 8.4 cm), with auto-detect function for

Serial (RS232) a nd USB 1.1 connection

OPTICAL Up to 85% per ASTM D1003
Temperature Touchscreen Operating: –15oC to 70oC

Storage: –50

Controller Operating: 0

Storage: –25

Relative Humidity Operating/Storage: 10% to 90% RH, noncondensing
Chemical Resistance W ater, a mmonia, isopropyl alcohol, a nd si milar non-abra sive clea ners
Agency Approvals UL, cUL, TUV, CE, FCC Cla ss A & B, CISPR B
Sealability Can be sealed to meet NEMA 4 and 12 and IP 65 standards
Surface Durability Anti-glare hardcoat cannot be scratched using any stylus with Mohs rating equal to or

less tha n 6. Te sted in the laboratory to withsta nd over 160 million (mechanically si mulated)
touches without noticeable degra dation.

o

C to 85oC

o

C to 65oC

o

C to 85oC

C-31

SecureTouch Touchscreen Specifications

Input Method Finger or gloved hand (cloth, leather, or rubber) a ctivation
Positional Accuracy Sta ndard devi ation of error is less than 0.080 in. (2 mm)
Resolution T ouchpoint density is ba sed on controller resolution of 4096 x 4096,

plus 255 levels corresponding to touch pressure

T ouch Activation Force T ypically 2 to 3 ounces (55 to 85 grams)
Controller Board: Serial (RS232) or USB 1.1
Light Transmission Up to 90% per ASTM D1003-92
Temperature Operating: –20

Storage: –40

Relative Humidity Operating: 40
Altitude Operating: 10,000 ft (3,048 m)

Storage/tra nsport: 50,000 ft (15,240 m)

Chemical Resistance The touch active area of the touchscreen is resistant to chemicals that do not affect

glass, such a s: acetone, toluene, methyl ethyl ketone, isopropyl alcohol, methyl alcohol,
ethyl acetate, a mmonia-ba sed glass clea ners, ga soline, kerosene, vinegar

Electrostatic Protection Per EN 6100-4-2, 1995: Meets Level 4 (15 kV air/8 kV contact discharges)
Agency Approvals UL, cUL, TUV, CE, FCC Class A
Sealability Can be sealed to meet NEMA 3/3R/5/12/12K/13, IP64 standards
Surface Durability Surfa ce dura bility is that of gla ss, Mohs' hardness rating of 7
Expected Life No known wear-out mecha nism, a s there are no layers, coatings, or moving parts.

SecureT ouch technology has been operationally tested to more tha n 50 million touches
in one location without failure, using a stylus similar to a finger .

Impact Resistance Meets UL-60950 and CSA 22.2 No. 60950 ball drop test (0.5 kg, 50 mm diameter

ball dropped from height of 1.3 m)

o

C to 50o C

o

C to 71o C

o

C at 90% RH, noncondensing

C-32 User Guide

Acoustic Pulse Recognition Specification

Input method Finger, finger nail, gloved hand, or stylus activation
Position accuracy 1% max. error
Resolution accuracy Touchpoint density is based on controller resolution of

4096 x 4096

Touch activation force Typically 2 to 3 ounces (55 to 85 grams)
Controller Board: USB 1.1
Light transmission 90%+/-5%
Chemical resistance The touch activation area of the touchscreen is resistant to

chemicals that do not affect glass such as: acetone, toluene,
methyl ethyl ketone, isopropyl alcohol, methyl alcohol,
ethyl acetate, ammonia-based glass cleaners, gasoline,
kerosene, vinegar

Surface durability Surface durability is that of glass, Mohs’ hardness rating of 7
Expected life No known wear-out mechanism, as there are no layers,

coatings, or moving parts. APR technology has been
operationally tested to more than 50 million touches in one
location without failure, using a stylus similar finger.

C-33

19” LCD Touchmonitor (ET1938L-XXXA-X-G) Dimensions

47.35mm

444mm

108mm

296mm

C-34 User Guide

REGULATORY INFORMATION

I. Electrical Safety Information:

A) Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those
specified herein will likely result in improper operation, damage to the equipment or pose a
firehazard if the limitations are not followed.
B) There are no operator serviceable parts inside this equipment. There are hazardous
voltages generated by this equipment which constitute a safety hazard. Service should be
provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral safety
ground wire intended for connection to a grounded safety outlet.

1) Do not substitute the cord with other than the provided approved type. Under no
circumsta nces use an adapter plug to connect to a 2-wire outlet a s this will def eat the
continuity of the grounding wire.

2) The equipment requires the use of the ground wire as a part of the safety certification,
modification or misuse can provide a shock hazard that can result in serious injury or
death.

3) Contact a qualified electrici an or the manufacturer if there are que stions a bout the
installation prior to connecting the equipment to mains power .

II. Emissions and Immunity Information

A) Notice to Users in the U nited States: This equipment has been tested and found to comply
with the limits for a Cla ss B digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
B) Notice to Users in Canada: This equipment complies with the Class B limits for radio
noise emissions from digital apparatus as established by the Radio Interference Regulations
of Industrie Ca n ada.
C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided cords and
cabling may compromise electrical safety or CE Mark Certification for emissions or
immunity as required by the following standards:

35

This Information Technology Equipment (ITE) is required to have a CE Mark on the
manufacturer’s label which means that the equipment has been tested to the following Directives
a nd Standards:

This equipment has been tested to the requirements for the CE Mark as required by EMC

Directive 89/336/EEC indicated in European Standard EN 55022 Class B and the Low Volt

age Directive 73/23/EEC as indicated in European Standard EN 60950.

D) General Information to all Users: This equipment generates, uses and can radiate radio

frequency energy . If not installed and used according to this ma nual the equipment may cause

interference with radio and television communications. There is, however, no guarantee that

interference will not occur in any particular installation due to site-specific factors.

1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
b) T o ensure compli ance, use only the provided manufacturer’s a pproved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly
approved by the party responsible for complia nce could void the user’s authority to operate
the equipment.

2) If this equipment a ppears to cause interference with radio or television reception, or any other

device:

a) Verify as an e mission source by turning the equi pment off and on.
b) If you determine that this equipment is causing the interference, try to correct the
interference by using one or more of the following measures:

i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and the
receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not use.
(Unterminated I/O cable s are a potenti al source of high RF e mission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC
ada pter plugs. (Re moving or cutting the line cord ground may increa se RF e mission

levels and may also present a lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experienced radio or televi­sion technician.

36 User Guide

S&E

R31524

This class B digital apparatus meets all requirements of the Ca nadian Interference-Causing Equip­ment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Ca nada.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference reveived, including interference that may cause undesired operation.

37

WARRANTY

Except as otherwise stated here in or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the
Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of
the product is regional; please contact your regional office.
Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to
time make changes in the components delivered as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days after discovery) of the failure
of any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such
notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such Products
as installed, if possible. The notice must be
received by Seller during the Warranty Period for such product, unless otherwise directed in writing by the Seller.
Within thirty (30) days after submitting such notice, Buyer shall package the allegedly defective Product in its origi­nal shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product
fails to meet the warranty set forth above, Seller shall correct such
failure by, at Seller’s options, either (i) modifying or repairing the Product or (ii) replacing the Product. Such
modification, repair, or replacement and the return shipment of the Product with minimum insurance to Buyer shall
be at Seller’s expense. Buyer shall bear the risk of loss or damage in transit, and may insure the Product. Buyer shall
reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective. Modi­fication or repair, of Products may, at Seller’s option, take place either at Seller’s facilities or at Buyer’s premises. If
Seller is unable to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buyer or credit to Buyer’s account the purchase price of the Product less deprecia­tion calculated on a straight-line basis over Seller’s stated Warranty Period.

THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EX­CEPT FOR THE EXPRESS W ARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES,
EXPRESS OR IMPLIED BY ST ATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FIT NESS FOR
ANY PURPOSE, THEIR QUALITY , THEIR MERCHANT ABILITY , THEIR NONINFRINGEMENT, OR OTHERWISE.
NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE
GOODS OTHER THAN THE W ARRANTY SET FORTH HEREIN. SELLER’S LIABILITY UNDER THE W ARRANTY
SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL
SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to (i)
assessing the suitability for Buyer’s intended use of the Products and of any system design or drawing and (ii) deter­mining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and standards. Buyer
retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer’s products,
which include or incorporate Products or components manufactured or supplied by Seller. Buyer is solely
responsible for any and all representations and warranties regarding the Products made or authorized by Buyer. Buyer
will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses (including reasonable
attorney’s fees) attributable to Buyer’s products or representations or warranties concerning same.

38 User Guide

INDEX

A

About the Product, 8
About Touchmonitor Adjustments, 17
Acoustic Pulse Recognition Specification, 35

B

Brightness, 29

C

Care and Handling of Your Touchmonitor, 27
Certifications, 29
Cleaning Your Touchmonitor, 27
Contrast Ratio, 29
Controls and Adjustment, 19

D

Dimensions (HxWxD), 29
Display Color, 29
Display Mode, 29
Display Size, 29

E

Electrical Safety Information, 32
Emissions and Immunity Information, 35

F

Front View, 10

I

Image problem, 23
Image, scrolling, 23
Input Signal, 29
Installing APR USB Touch Driver for Windows XP, 16
Installation and Setup, 9
Installing the Driver Software, 12
Installing the Serial Touch Driver, 13

Installing the Serial Touch Driver for MS-DOS and

Windows 3.1, 14

Installing the Serial Touch Driver for Windows XP,

Windows 2000, Me, 95/98 and NT 4.0, 13
Installing the USB Touch Driver, 15
Installing the USB Touch Driver for Windows XP,

Windows 2000, Me, 95/98 and NT 4.0, 15
IntelliTouch Touchscreen Specifications, 30

M

Main Unit, 10
Max. Resolution, 29

N

Native Resolution, 24

O

Operating Conditions, 29
On Screen Display (OSD), 29
OSD Control Options, 20
OSD Menu Functions, 19

P

Pixel Pitch, 29
Plug & Play, 29
Power Adapter, 29
Power Management System, 22
Precautions, 7
Product Description, 7
Product Overview, 10

R

Rear Control, 29
Rear View, 10
Rear Panel Controls, 18
Regulatory Information, 32
Remote OSD Buttons(option), 18
Response Time, 29

I N D E X - 40

S

SecureTouch Touchscreen Specifications, 32
Signal Connector, 29
Solutions to Common Problems, 22
Storage Conditions, 29
Surface Capacitive Touchscrren Specifications, 31
SVGA, 24
SXGA, 24

V

VGA, 24
Viewing Angle, 29

W

Warranty, 36
Weight (Net), 29

T

Technical Specifications, 28
Touch Interface Connection, 11
Touch not working, 23
Touch Panel (optional), 29
Touchmonitor Safety, 26
Touchmonitor Specifications, 29
Troubleshooting, 23

U

Unpacking Your Touchmonitor, 9
UXGA, 24

X

XGA, 24

I N D E X - 41

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Getting in Touch with Elo

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nearest you:

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Elo TouchSystems Tyco Electronics Raychem GmbH Tyco Electronics Raychem GmbH Sun Homada Bldg. 2F
301 Constitution Drive, (Elo TouchSystems Division) (Elo TouchSystems Division) 1-19-20 Shin-Yokohama
Menlo Park, CA 94025 Finsinger Feld 1 Diestsesteenweg 692 Kanagawa 222-0033
USA D-85521 Ottobrunn B-3010 Kessel-Lo Japan

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(800-356-8682) Tel [phone] Tel [phone] Tel [phone]
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© 2008 Elo T ouchSystems Inc. Printed in USA