Tyco Elo Entuitive 1525C, Elo Entuitive 1725C User Manual

User Guide

Elo Entuitive 1525C and 1725C Desktop

Touchmonitors

Revision A

P/N 0085 43

ET1525C Series Mode ls ET1725C Series Mode ls

Elo TouchSystems, Inc.

1-800-ELO-TOUCH

www.elotouch.com

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems.

Disclaimer

The information in this document is subject to change without notice. Elo TouchSystems makes no representations or warranties with respect to the contents hereof, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.

Trademark Acknowledgments

IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo TouchSystems, Inc.

Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Elo TouchSystems claims no interest in trademarks other than its own.

Table of Contents

Chapter 1

Introduction 1

Precautions . . . . . . . . . . . . . . . . . . . . 1

About the Product . . . . . . . . . . . . . . . . . 1

Chapter 2

Installation and Setup 3

Unpacking Your Touchmonitor . . . . . . . . . . 3

Getting Started . . . . . . . . . . . . . . . . . . 4

Installing the Base . . . . . . . . . . . . . . . 4

Selecting a Suitable Location . . . . . . . . . 4

Connecting Your Touchmonitor . . . . . . . . . . 5

Installing the Driver Software . . . . . . . . . . . 8

Installing the Serial Touch Driver for Windows

2000, Me, 95/98 and NT 4.0 . . . . . . . . . 9

Installing the USB Touch Driver for Windows

2000, Windows Me and Windows 98 . . . . . 9

Chapter 3

Operation 11

About Touchmonitor Adjustments . . . . . . . . 11

Touchmonitor Controls . . . . . . . . . . . . . 12

Using the On Screen Display (OSD) . . . . . 12

Brightness. . . . . . . . . . . . . . . . . 13

Contrast . . . . . . . . . . . . . . . . . . 13

OSD Adjustments . . . . . . . . . . . . . . 14

Appendix C

Technical Specifications 27

Touchmonitor Specifications . . . . . . . . . . 27

Signal PINOUT for 15" and 17" Monitors . . 31

Power Consumption . . . . . . . . . . . . . . 32

Preset Timing Table. . . . . . . . . . . . . . . 33

Warranty 35

Index 37

Chapter 4

Troubleshooting 17

Monitor Warning Messages . . . . . . . . . 18

Appendix A

Touch Technology 19

Touchscreens: An Overview. . . . . . . . . . . 19

IntelliTouch Touchscreens . . . . . . . . . . . . 20

AccuTouch Touchscreens . . . . . . . . . . . . 21

Appendix B

Touchmonitor Safety 23

Care and Handling of Your Touchmonitor . . . . 24

Regulatory Information 25

iii

Congratulations on your purchase of an Elo TouchSystems Entuitive touchmonitor. Your new high-resolution touchmonitor combines the reliable performance of Elo’s touch technology with the latest advances in CRT display design. This combination of features creates a natural flow of information between a user and the touchmonitor.

Precautions

C HAPTER

HAPTER

NTRODUCTION

Follow all warnings, precautions and maintenance as recommended in this user’s manual to maximize the life of your unit. See Appendix B for more information on touchmonitor safety.

About the Product

Your CRT touchmonitor is a color display with the following features:

• 13.8-inch viewable image microprocessor-based display for 15-inch monitor and 15.7-inch viewable image microprocessor-based display for 17-inch monitor.

• Supports a widerange of screen refresh rates with flicker-free picture quality.

• Plug and Play functionality automatically adjusts the monitor to its optimum performance.

• VESA DPMS (Display Power Management Signaling).

• VESA DDC1/2B compatibility.

• Patented touch technology from Elo TouchSystems.

• RS-232 or Universal Serial Bus (USB) touch interface.

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1-2 Elo Entuitive Touchmonitor User Guide

HAPTER

NSTALLATION AND

This chapter discusses how to install your CRT touchmonitor and how to install Elo TouchSystems driver software.

Unpacking Your Touchmonitor

Check that the following 7 items are present and in good condition:

Elo QuickStart

C HAPTER

ETUP

CRT Display with attached Video Cable

USB touchscreen cable

Software

User’s Guide, Quick Start Guide, and TouchTools CD-ROM

Serial touchscreen cable

User Guide

Base

Monitor power cable

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Getting Started

Installing the Base

• Carefully turn the touchmonitor upside-down.

• Place the base against the bottom of the monitor so that the base fasteners are

aligned with appropriate slots.

• Push the base towards the front of the monitor until the latch locks into position.

• Carefully turn the touchmonitor right-side up.

Selecting a Suitable Location

• Place the monitor at least 12 inches from other electrical or heat-emitting equipment and allow at least 4 inches on each side for ventilation.

• Place the monitor in a position where no light shines or is reflected directly on the screen.

• To reduce eye strain, avoid installing the display unit against a bright background such as a window.

• Position the monitor so the top of the screen is no higher than eye level.

• Position the monitor directly in front of you at a comfortable reading

distance.

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Connecting Your Touchmonitor

Your touchmonitor comes with one of the following touchscreen connector cables: Serial (RS-232) or USB cable (for Windows 98 and Windows 2000 systems only).

MPORTANT

Before connecting the cables to your touchmonitor and PC, be sure that the computer and touchmonitor are turned off.

Tethered video cable

1 Connect the video cable to the video connector on your PC. Secure the cable

to your PC by turning the screws on the connector.

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Power cable

Tethered video cable

2 Connect the power cable to the AC connector on your touchmonitor. To

protect your equipment against risk of damage from electrical surges in the power line, plug the touchmonitor’s power cord into a surge protector, and then connect the surge protector to a grounded (three-pronged) AC electrical outlet.

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Power cable

Tethered video cable

Serial touchscreen cable

Power cable

USB touchscreen cable

Tethered video cable

3 Connect the touchscreen cable. Determine if you have RS-232 or USB.

Connect one end to the appropriate port on the back of your PC. Connect the other end of the cable to the touchscreen connector on your touchmonitor. The touchscreen cable connectors should fit snugly into the connectors on your touchmonitor and PC.

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4 Power on your monitor using the Soft power switch and check that the power

LED is on, then power on your PC. If not, repeat steps 2, 3, and 4, or refer to Chapter 4, Troubleshooting.

5 After a brief pause the picture should appear. If necessary, adjust the front

panel controls according to your personal preference (see Chapter 3).

6 Insert the Elo TouchTools CD-ROM in your computer’s CD-ROM drive to

install the appropriate touchscreen driver software. Follow the directions starting on the next page to install the driver software.

Installing the Driver Software

Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems:

• Windows 2000

• Windows Me

• Windows 98

Power LED Soft Power Switch

• Windows 95

• Windows NT 4.0

Additional drivers and driver information for other operating systems (including MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are available on the Elo TouchSystems web site at www.elotouch.com.

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Your Elo touchmonitor is plug-and-play compliant. Information on the video capabilities of your touchmonitor is sent to your video display adapter when Windows starts. If Windows detects your touchmonitor, follow the instructions on the screen to install a generic plug-and-play monitor.

Refer to the appropriate following section for driver installation instructions.

Installing the Serial Touch Driver for Windows 2000, Me, 95/98 and NT 4.0

OTE

For Windows 2000 and NT 4.0 you must have administrator access rights to install the driver.

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.

If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.

2 Follow the directions on the screen to complete the driver setup for your

version of Windows.

If the AutoStart feature is not active:

1 Click Start > Run. 2 Click the Browse button to locate the EloCd.exe program on the CD-ROM. 3 Click Open, then OK to run EloCd.exe. 4 Follow the directions on the screen to complete the driver setup for your

version of Windows.

Installing the USB Touch Driver for Windows 2000, Windows Me and Windows 98

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.

If Windows 98, Windows Me or Windows 2000 starts the Add New Hardware Wizard:

2 Choose Next. Select “Search for the best driver for your device

(Recommended)” and choose Next.

3 When a list of search locations is displayed, place a checkmark on “Specify a

location” and use Browse to select the \EloUSB directory on the Elo CD-ROM.

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4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been

detected, choose Next again.

5 You will see several files being copied. Insert your Windows 98 CD if

prompted. Choose Finish.

If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard:

OTE

For Windows 2000 you must have administrator access rights to install the driver.

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. 2 If the AutoStart feature for your CD-ROM drive is active, the system

automatically detects the CD and starts the setup program.

3 Follow the directions on the screen to complete the driver setup for your

version of Windows.

If the AutoStart feature is not active:

version of Windows.

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About Touchmonitor Adjustments

By design, your Elo Entuitive touchmonitor should not require any adjustments. The factory settings will give you optimum video results with most standard PC video display adapters.

However, after connecting your touchmonitor you can further optimize the settings to meet your requirements by following the directions in this chapter.

C HAPTER

HAPTER

PERATION

MPORTANT

All adjustments you make to the controls are automatically memorized, so you do not need to reset your choices every time you unplug your touchmonitor or power it off and on. If there is a power failure your touchmonitor settings will not default to the factory specifications.

Do not remove the CRT touchmonitor cover. The touchmonitor uses high voltages, and the metal edges inside the touchmonitor cover are sharp. Removing the touchmonitor cover voids the warranty.

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Touchmonitor Controls

You can adjust the screen display by using the buttons located below the screen.

Using the On Screen Display (OSD)

1 Push the MENU button to access the OSD. The resolution and frequency are

displayed at the top of the menu for your information.

2 Push the or button to choose the item you want to adjust. The selected

item is highlighted.

3 Push the SELECT button to adjust the highlighted item. 4 Push the or button to adjust the selection. 5 Push the SELECT button to return to the previous menu if you are in a

submenu. The display unit automatically saves the new settings in 3 to 4 seconds after

your last adjustments and the menu disappears. You can also push the MENU button to make the menu disappear.

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Brightness

Use the button to select the brightness adjustment. Adjust with or button.

Contrast

Use the button to select the brightness adjustment. Adjust with or button.

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OSD Adjustments

H. Size Adjusts the horizontal size of the entire screen image.

H. Position

V. Size

V. Position

Pincushion

Trapezoid

Parallel

Pin Balance

V. Moire

H. Moire

Adjusts the horizontal position of the entire screen image.

Adjusts the vertical size of the entire screen image.

Adjusts the vertical position of the entire screen image.

If the vertical sides of the picture curve in or bulge out, you can correct the distortion by using the pincushion adjustment.

If the picture is wider at the top or at the bottom, you can correct the distortion by using the trapezoid adjustment.

If the sides of the screen image are tilted, you can correct the distortion by using the parallel adjustment.

If the sides of the picture are bowed to the right or the left, you can correct the pin cushion balance by using this adjustment.

Clears vertical moire if a series of concentric circles or arcs appear on your screen.

Clears horizontal moire if a series of concentric circles or arcs appear on your screen.

You can select the language in which adjustment menus are

Language

Rotation

OSD H. Position

OSD V. Position

3-14 Elo Entuitive Touchmonitor User Guide

displayed. The following languages are available; English, German, French, Italian, Spanish, Swedish, Finnish, Danish, and Portuguese.

If the entire screen image is tilted, you can correct the distortion by using the rotation adjustment.

Adjusts the OSD menu’s horizontal position on the screen.

Adjusts the OSD menu’s vertical position on the screen.

Color Control

Recall

Color temperature affects the tint of the image. With lower color temperature the image turns reddish and with higher temperatures bluish.

There are three color setting available: 9300K, 6500K, or USER. With the USER setting you can set individual values for red, green, and blue.

If you operate your display unit in a factory preset mode, this function deletes adjustments you made for size, position and shape, and restores the properties which have been set in the factory. If you operate your display unit in user mode, this function has no effect except that the contrast will be reset to the maximum value and the brightness to the cut-off level.

Information

Degauss

Brightness

Contrast

OTE

Moire is an interface pattern that makes the screen seem to have faint lines. A picture that is rastered or consists of small repeating figures is sensitive to moire interference. Strong colors are also liable to intensify moire. The moire pattern on the screen does not affect the printout of the image.

Information shows horizontal and vertical sync polarity of current timing set.

External magnetic fields may cause distortion or discoloration in the picture. Demagnetizing takes place automatically when the display unit is switched on, and the unit normally maintains faultless color purity during operation.

If you have tilted, swiveled or moved the display unit, you can perform demagnetization. During the process the picture is distorted for a few seconds. After demagnetization, the color impurities have disappeared if caused by stray magnetic fields.

Do not use the degauss feature more than once every half hour or the degauss function will not work.

Adjusts the brightness of the screen.

Adjusts the contrast of the screen.

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3-16 Elo Entuitive Touchmonitor User Guide

C HAPTER

HAPTER

ROUBLESHOOTING

Problem Suggestion (s)

No picture. Your touchmonitor may not be getting power.

Make certain that your power strip is plugged into the wall socket and that the PC and touchmonitor are plugged in and powered on.

Test the power supply by trying different cables or a different wall outlet, or by plugging another appliance into the outlet.

The touchmonitor might be in standby mode. Push one of the keyboard keys. Check that the keyboard is properly connected to the computer.

Ensure that your computer and video card are properly configured (consult the video card documentation).

Touchmonitor does not enter power management mode.

Screen flickers The screen may seem to flicker when the refresh

Color defects If your color is not uniform, degauss the

Picture appears to be ghosting. Make certain there is a good connection between

Picture is not centered. Read about adjusting your touchmonitor picture

Picture appears “washed out”. Readjust your brightness and contrast settings.

The video signal from the computer does not comply with VESA DPMS standard. Either the computer or the graphics adapter is not using the VESA DPMS power management function.

rate is less than 75Hz. See the list of recommended modes in Appendix C, page 27.

touchmonitor as described in Chapter 3, page 15, and make sure that the touchmonitor is at least 12 inches from any other electrical equipment.

the touchmonitor and the computer.

and make the appropriate adjustments.

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Problem Suggestion (s)

Picture not present or severely distorted.

Duplicated images A problem with your graphics adapter or

Touch doesn’t work. Check to make sure the touchscreen cable is

Verify that your video display adapter settings are formatted for the correct resolution and vertical refresh rates.

touchmonitor. Contact your service representative.

securely attached at both ends.

Monitor Warning Messages

Message Suggestion

Error message: OUT OF RANGE The graphics adapter is set for a refresh rate or a

Self diagnostics message: NO SIGNAL This message indicates that the signal is missing or

line frequency that is too high. Select another display mode with lower frequencies as directed by your video card vendor.

faulty. Check that the signal cable connector is properly connected and that the connection pins are not bent or damaged. If the connector is loose, tighten the connector screws. Check that the PC is powered on.

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Touchscreens: An Overview

Typically, users communicate with computers by using a mouse, a keyboard, or a combination of the two. Users who are not keyboard-literate or mouse-savvy can become frustrated with how long human-to-computer interactions take.

Computer literacy is learned. This is complicated by the fact that using a keyboard or a mouse is neither intuitive nor natural for most people. Touchscreens cut out the learning curve by eliminating keyboard/mouse intermediaries and allowing a natural flow of information to develop between a user and a computer.

HAPTER

OUCH

A PPENDIX

ECHNOLOGY

When a user wants to access information or perform a function on a computer with a touchscreen installed, a touch quickly and accurately does the job that once required complicated keyboard interactions or precise mouse movements.

A frustrating experience with a computer during a transaction can create dissatisfaction for your customer. Touchscreens help eliminate unpleasant transactions by creating a natural flow of information that enhances your product or service. Touchscreens speed up user/computer interactions. People get what they want faster and are more satisfied with the process.

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IntelliTouch Touchscreens

IntelliTouch uses Elo’s patented surface wave technology to provide superior image clarity, stable drift-free operation, and a durable surface that is unaffected by scratches. With IntelliTouch you get fast, accurate response to soft stylus stimulation (finger, gloved hand, pencil eraser) that is also sensitive to pressure.

For example, a customer in a department store could scroll through a product catalog by increasing or decreasing pressure on an icon. IntelliTouch’s pressure sensitivity increases the intuitive nature of a user/touchscreen interaction by allowing for increased selectivity.

An IntelliTouch touchscreen is a great choice for point-of-information or public access applications such as the following:

• Point-of-information kiosks

• Vending

• Electronic catalogs

• In-store locators

• Gaming and lottery

• Banking/financial transactions

• Ticket sales

• Interactive education

• Multimedia demonstrations

A-20 Elo Entuitive Touchmonitor User Guide

AccuTouch Touchscreens

Elo’s patented five-wire resistive technology makes AccuTouch products unmatched for durability and accuracy. Touch an AccuTouch screen with a finger, gloved hand, stylus, fingernail, or even a credit card, and you’ll receive a fast, accurate response—every time. The surface of an AccuTouch touchscreen is scratch-resistant and can withstand spills and other types of wear and tear that often occur in heavy-usage environments.

An AccuTouch touchscreen is best used for clerk- or employee-activated applications such as:

• Industrial process control

• Medical equipment

• Point-of-sale terminals

• Transportation

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A-22 Elo Entuitive Touchmonitor User Guide

A PPENDIX

HAPTER

OUCHMONITOR

This manual contains information that is important for the proper setup and maintenance of your touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual, especially Chapter 2, Installation and Setup, and Chapter 3, Operation.

1 To reduce the risk of electric shock, follow all safety notices and never open

the touchmonitor case.

2 Your new touchmonitor is equipped with a three-wire, grounding power

cord. The power cord plug will only fit into a three-pronged safety ground outlet. Do not attempt to fit the plug into an outlet that has not been configured for this purpose. Do not use a damaged power cord. Use only the power cord that comes with your Elo TouchSystems touchmonitor. Use of an unauthorized power cord may invalidate your warranty.

AFETY

3 The slots located on the sides and top of the touchmonitor case are for

ventilation. Do not block or insert anything to the ventilation slots.

4 It is important that your touchmonitor remains dry. Do not pour liquid into or

onto your touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.

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+ 110 hidden pages

Tyco Elo Entuitive 1525C, Elo Entuitive 1725C User Manual

Specifications and Main Features

Frequently Asked Questions

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