TYAN GT24-B8226 Service Manual

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TYAN GT24
B8226
Service Engineer’s Manual
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PREFACE
Copyright
This publication, including all photographs, illustrations, and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any material contained herein, may be reproduced without written consent of manufacturer.
Copyright 2011 MiTAC International Corporation. All rights reserved. TYAN® is a registered trademark of MiTAC International Corporation.
Version 1.0a
Disclaimer
Information contained in this document is furnished by MiTAC International Corporation and has been reviewed for accuracy and reliability prior to printing. MiTAC assumes no liability whatsoever, and disclaims any express or implied
warranty, relating to sale and/or use of TYAN
®
products including liability or warranties relating to fitness for a particular purpose or merchantability. MiTAC retains the right to make changes to produce descriptions and/or specifications at any time, without notice. In no event will MiTAC be held liable for any direct or indirect, incidental or consequential damage, loss of use, loss of data or other malady resulting from errors or inaccuracies of information contained in this document.
Trademark Recognition
All registered and unregistered trademarks and company names contained in this manual are property of their respective owners including, but not limited to the following.
TYAN
®
is a trademark of MiTAC International Corporation.
Intel
®
is a trademark of Intel® Corporation.
AMD
®
is a trademark of AMD® Corporation.
AMI
®
, AMIBIOS® and combinations thereof are trademarks of AMI Technologies. Microsoft®, Windows® are trademarks of Microsoft Corporation. IBM
®
, PC®, AT® and PS/2® are trademarks of IBM Corporation. Winbond
®
is a trademark of Winbond Electronics Corporation.
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FCC Declaration
Notice for the USA
Compliance Information Statement (Declaration of Conformity Procedure) DoC FCC Part 15: This device complies with part 15 of the FCC Rules
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
This device must not cause harmful interference.  This device must accept any interference received, including
interference that may cause undesirable operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Notice for Canada
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.
Notice for Europe (CE Mark)
This product is in conformity with the Council Directive 2004/108/EC.
CAUTION: Lithium battery included with this board. Do not puncture, mutilate, or dispose of battery in fire. There will be danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by manufacturer. Dispose of used battery according to manufacturer instructions and in accordance with your local regulations.
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About this Manual
This manual provides you with instructions on installing your TYAN GT24-B8226. This Manual is intended for experienced users and integrators with hardware knowledge of personal computers.
This manual consists of the following parts:
Chapter1:
Provides an introduction to the TYAN GT24-B8226 barebones, standard parts list, describes the external components, gives a table of key components, and provides block diagram of the system.
Chapter2:
Covers procedures on installing the CPU, memory modules and hard drives.
Chapter3:
Covers removal and replacement procedures for pre-installed components.
Appendix:
List the cable connection and FRU part tables for reference of system setup, and technical support in case a problem arises with your system.
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Safety and Compliance Information
Before installing and using TYAN GT24-B8226, take note of the following precautions:
·Read all instructions carefully.
·Do not place the unit on an unstable surface, cart, or stand.
·Do not block the slots and opening on the unit, which are provided for
ventilation.
·Only use the power source indicated on the marking label. If you are not sure, contact the power company.
·The unit uses a three-wire ground cable, which is equipped with a third pin to ground the unit and prevent electric shock. Do not defeat the purpose of this pin. If your outlet does not support this kind of plug, contact your electrician to replace your obsolete outlet.
·Do not place anything on the power cord. Place the power cord where it will not be in the way of foot traffic.
·Follow all warnings and cautions in this manual and on the unit case.
·Do not push objects in the ventilation slots as they may touch high voltage
components and result in shock and damage to the components.
· When replacing parts, ensure that you use parts specified by the
manufacturer.
·When service or repairs have been done, perform routine safety checks to verify that the system is operating correctly.
·Avoid using the system near water, in direct sunlight, or near a heating device.
·Cover the unit when not in use.
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Safety Information
Retain and follow all product safety and operating instructions provided with your equipment. In the event of a conflict between the instructions in this guide and the instructions in equipment documentation, follow the guidelines in the equipment documentation.
Observe all warnings on the product and in the operating instructions. To reduce the risk of bodily injury, electric shock, fire and damage to the equipment, observe all precautions included in this guide.
You must become familiar with the safety information in this guide before you install, operate, or service TYAN products.
Symbols on Equipment
Caution. This symbol indicates a potential
hazard. The potential for injury exists if cautions are not observed. Consult equipment documentation for specific details.
Warning. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
Warning. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
To reduce risk of injury from a hot component, allow the surface to cool before touching.
General Precautions
· Follow all caution and warning instructions marked on the equipment and explained in the accompanying equipment documentation.
Machine Room Environment
 · Make sure that the area in which you install the system is properly
ventilated and climate-controlled.
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· Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the electrical rating label of the equipment.
· Do not install the system in or near a plenum, air duct, radiator, or heat register.
· Never use the product in a wet location.
Equipment Chassis
· Do not block or cover the openings to the system.
· Never push objects of any kind through openings in the equipment.
Dangerous voltages might be present.
· Conductive foreign objects can produce a short circuit and cause fire, electric shock, or damage to your equipment.
· Lift equipment using both hands and with your knees bent.
Equipment Racks
To avoid injury or damage to the equipment:
· Observe local occupational health and safety requirements and guidelines for manual materials handling.
· Do not attempt to move a rack by yourself; a minimum of two people are needed to move a rack.
· Do not attempt to move a fully loaded rack. Remove equipment from the rack before moving it.
· Do not attempt to move a rack on an incline that is greater than 10 degrees from the horizontal.
· Make sure the rack is properly secured to the floor or ceiling.
· Make sure the stabilizing feet are attached to the rack if it is a single-rack
installation.
· Make sure racks are coupled together if it is a multiple-rack installation.
· Make sure the rack is level and stable before installing an appliance in the
rack.
· Make sure the leveling jacks are extended to the floor.
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· Make sure the full weight of the rack rests on the leveling jacks.
· Always load the rack from the bottom up. Load the heaviest component in
the rack first.
· Make sure the rack is level and stable before pulling a component out of the rack.
· Make sure only one component is extended at a time. A rack might become unstable if more than one component is extended.
To avoid damage to the equipment:
· The rack width and depth must allow for proper serviceability and cable management.
· Ensure that there is adequate airflow in the rack. Improper installation or restricted airflow can damage the equipment.
· The rack cannot have solid or restricted airflow doors. You must use a mesh door on the front and back of the rack or remove the doors to ensure adequate air flow to the system.
· If you install the Model in a rack, do not place equipment on top of the unit. It will cause restricted airflow and might cause damage to the equipment.
·
Make sure the product is properly matted with the rails. Products that are
improperly matted with the rails might be unstable.
·
Verify that the AC power supply branch circuit that provides power to the
rack is not overloaded. This will reduce the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility wiring and installation requirements.
Equipment Power Cords
· Use only the power cords and power supply units provided with your system. The system might have one or more power cords.
· Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
· In all European electrical environments, you must ground the Green/Yellow tab on the power cord. If you do not ground the Green/Yellow tab, it can cause an electrical shock due to high leakage currents.
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·
Do not place objects on AC power cords or cables. Arrange them so that no
one might accidentally step on or trip over them.
· Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug.
· To reduce the risk of electrical shock, disconnect all power cords before servicing the appliance.
Equipment Batteries
· The system battery contains lithium manganese dioxide. If the battery pack is not handled properly, there is risk of fire and burns.
· Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water.
· Do not expose the battery to temperatures higher than 60°C (140°F).
· The system battery is not replaceable. If the battery is replaced by an
incorrect type, there is danger of explosion. Replace the battery only with a spare designated for your product.
· Do not attempt to recharge the battery.
· Dispose of used batteries according to the instructions of the manufacturer.
Do not dispose of batteries with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to TYAN, your authorized TYAN partner, or their agents.
Equipment Modifications
· Do not make mechanical modifications to the system. TYAN is not responsible for the regulatory compliance of TYAN equipment that has been modified.
Equipment Repairs and Servicing
· The installation of internal options and routine maintenance and service of this product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.
· Do not exceed the level of repair specified in the procedures in the product documentation. Improper repairs can create a safety hazard.
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· Allow the product to cool before removing covers and touching internal components.
· Remove all watches, rings, or loose jewelry when working before removing covers and touching internal components.
· Do not use conductive tools that could bridge live parts.
· Use gloves when you remove or replace system components; they can
become hot to the touch.
· If the product sustains damage requiring service, disconnect the product from the AC electrical outlet and refer servicing to an authorized service provider. Examples of damage requiring service include:
– The power cord, extension cord, or plug has been damaged. – Liquid has been spilled on the product or an object has fallen into the
product. – The product has been exposed to rain or water. – The product has been dropped or damaged. – The product does not operate normally when you follow the operating
instructions.
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Table of Contents
Chapter 1: Overview....................................................................... 15
1.1 About the TYAN GT24-B8226 ................................................ 15
1.2 Product Model ........................................................................ 15
1.3 Features ............................................................................ 16
1.4 Standard Parts List ................................................................. 19
1.4.1 Box Contents ................................................................... 19
1.4.2 Accessories ..................................................................... 20
1.6 About the Product................................................................... 21
1.6.1 System Front View .......................................................... 21
1.6.2 System Rear View ........................................................... 21
1.6.3 LED Definitions................................................................ 22
1.6.4 Motherboard (S8226) Layout .......................................... 24
1.6.5 Jumpers & Connectors .................................................... 25
1.6.6 System Block Diagram ................................................. 26
1.6.7 Internal View.................................................................... 27
Chapter 2: Setting Up..................................................................... 29
2.0.1 Before you Begin ............................................................. 29
2.0.2 Work Area........................................................................ 29
2.0.3 Tools ................................................................................ 29
2.0.4 Precautions...................................................................... 30
2.1 Installing Motherboard Components ...................................... 31
2.1.1 Removing the Chassis Cover.......................................... 31
2.1.2 Installing the CPU and Heatsink...................................... 32
2.1.3 Installing the Memory ...................................................... 35
2.1.4 Installing Hard Drives ...................................................... 42
2.1.5 Installing the PCI-E Cards ............................................... 44
2.2 Rack Mounting........................................................................ 48
2.2.1 Installing the Server in a Rack......................................... 48
2.2.2 Installing the inner Rails to the Chassis .......................... 49
2.2.3 Installing the Outer Rails to the Rack .............................. 50
2.2.4 Rack mounting the Server ............................................... 52
Chapter 3: Replacing Pre-Installed Components ........................ 55
3.1 Introduction............................................................................. 55
3.2 Disassembly Flowchart........................................................... 55
3.3 Removing the Cover............................................................... 57
3.4 Replacing Motherboard Components..................................... 57
3.4.1 Replacing Expansion Card.............................................. 57
3.4.2 Disconnecting All Motherboard Cables ........................... 59
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3.4.3 Removing the Motherboard ............................................. 60
3.5 Replacing the Slim DVD-ROM (optional) ............................. 61
3.6 Replacing the LED Control Board ........................................ 63
3.6.1 M1008 LED Control Board Features ............................... 65
3.6.2 M1008 LED Control Board Connector Pin Definition ...... 65
3.7 Replacing the System Fan.................................................... 66
3.8 Replacing the M1232/M1235 HDD Backplane ..................... 70
3.8.1 M1232/M1235 HDD Backplane Features........................ 73
3.8.2 M1232/M1235 Connector Pin Definitions........................ 76
3.9 Replacing the Power Supply................................................. 78
Appendix I: Cable Connection Tables.......................................... 81
Appendix II: FRU Parts Table ........................................................ 83
Appendix III: Technical Support ................................................... 85
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Chapter 1: Overview
1.1 About the TYAN GT24-B8226
Congratulations on your purchase of the TYAN
®
GT24 B8226, a highly optimized rack-mountable barebone system. The GT24 B8226 is designed to support dual
AMD® 45nm 4-Core/6-Core Opteron 4100 Series Processors and up to 96GB DDR3-800/1066/1333 memory, providing a rich feature set and incredible
performance. Leveraging advanced technology from AMD®, GT24 B8226 server system is capable of offering scalable 32 and 64-bit computing, high bandwidth memory design, and lightning-fast PCI-E bus implementation. The GT24 B8226 not only empowers your company in nowadays IT demand but also offers a smooth path for future application usage.
TYAN® also offers the GT24 B8226 in a version that can support up to to four hot-swap hard drives. The GT24 B8226 uses TYAN
®
’s latest chassis featuring a robust structure and a solid mechanical enclosure. All of this provides GT24 B8226 the power and flexibility to meet the needs of nowadays server application.
1.2 Product Model
Model HDD Bays Power supply
B8226G24V4H Hot-swap, 4 HDDs 500 Watts (110/220VAC) Single
B8226G24W4H Hot-swap, 4 HDDs 500 Watts (110/220VAC) Single
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1.3 Features
B8226G24V4H
Form Factor 1U Rackmount Chassis Model GT24
Dimension (D x W x H) 25.4" x 17.2" x 1.72" (645 x 436 x 43.6mm) Motherboard S8226GM3NR
Board Dimension EEB, 12"x13" (305x330mm)
System
Gross Weight 12kg (26.54 lbs)
Buttons (1) RST / (1) NMI / (1) ID / (1) PWR w/ LED
LEDs (1) ID / (1) Warning / (3) LAN / (1) Reserved
Front Panel
I/O Ports (2) USB ports
Type / Q'ty 2.5" or 3.5" Hot-Swap / (4)
External Drive Bay
Supported HDD Interface
SATA-II 3.0Gb/s /
System Cooling Configuration
FAN (5) 4cm fans
Type EPS1U
Efficiency PFC / 80 plus silver Input Range Full-range AC(100-240V)
Frequency 60 Hertz
Power Supply
Output Watts 500 Watts
Supported CPU Series AMD 45nm 4-Core/6-Core Opteron 4100 Series Processors (Lisbon)
Average CPU Power (ACP) wattage
Up to 80W
Processor
System Bus Up to 6.4 GT/s Hyper-Transport link support Chipset AMD SR5690 + SP5100
Chipset
Super I/O Winbond W83627DHG-P Supported DIMM Qty (12) DIMM slots
DIMM Type / Speed U/RDDR3 & LV RDDR3, 800/1066/1333 MHz Capacity Up to 128GB
Memory channel 2 Channels per CPU
Memory
Memory voltage 1.5V or 1.35V PCI-E (2) PCI-E Gen.2 x16 slots
Pre-install TYAN Riser Card
M2091, PCI-E x16 1U riser card (left) / M2091-R, PCI-E x16 1U riser card (right)
Expansion Slots
Max. HBA Dimension (H x L)
(2) 111.15mm x 167.65mm (FH/HL)
Port Q'ty (3)
LAN
Controller Intel 82574L / Intel 82576EB
Connector type D-Sub 15-pin Resolution 1600x1200@60Hz
Graphic
Chipset Aspeed AST2050
USB (4) ports (2 at front, 2 at rear) COM (1) DB-9 COM port
VGA (1) D-Sub 15-pin port
I/O Ports
RJ-45 (3) ports
Chipset Winbond W83795G Voltage Monitors voltage for CPU, memory, chipset & power supply
Temperature Monitors temperature for CPU & system environment
LED Over temperature warning indicator / Fan & PSU fail LED indicator
System Monitoring
Others Chassis intrusion detection / Watchdog timer support
Onboard Chipset Onboard Aspeed AST2050
AST2050 IPMI Feature
IPMI 2.0 compliant baseboard management controller (BMC) / Supports storage over IP and remote platform-flash / BIOS update
Server Management
AST2050 iKVM Feature 24-bit high quality video compression / Dual 10/100 Mb/s MAC interfaces
BIOS Brand / ROM size AMI / 4MB
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Feature
Plug and Play (PnP) /PCI2.3 /WfM2.0 /SMBIOS2.3 /PXE boot / ACPI 2.0 power management /Power on mode after power recovery / User-configurable H/W monitoring / Auto-configurable of hard disk types
Operating System OS supported list Please visit out Web site for the latest OS supported list.
FCC (DoC) Class A
Regulation
CE (DoC) Yes Operating Temp. 10° C ~ 35° C (50° F~ 95° F)
Non-operating Temp. - 40° C ~ 70° C (-40° F ~ 158° F)
Operating Environment
In/Non-operating Humidity
90%, non-condensing at 35° C
RoHS RoHS 6/6 Complaint Yes
Barebone (1) GT24B8236 Barebone
Manual (1) MB User's manual + (1) BB User's manual Installation CD (1) TYAN installation CD
Heatsink / Cooler (2) 1207-pin CPU heatsinks Rail kit (1) CRAL-0031, sliding rail kit for KGT24/ KGT62
Mounting Ear (1) mounting ear kit Cable Power Cord (1) CCBL-0310, US type power cord / (1) CCBL-0300, EU type power cord
Package Contains
Other (1) slim type CD/DVD-ROM Bracket with screw kit
Optional accessories
Peripheral (1) CDVD-0060, slim type DVD-ROM
B8226G24W4H
Form Factor 1U Rackmount
Chassis Model GT24 Dimension (D x W x H) 25.4" x 17.2" x 1.72" (645 x 436 x 43.6mm)
Motherboard S8226WGM3NR Board Dimension EEB, 12"x13" (305x330mm)
System
Gross Weight 12kg (26.54 lbs) Buttons (1) RST / (1) NMI / (1) ID / (1) PWR w/ LED
LEDs (1) ID / (1) Warning / (3) LAN / (1) Reserved
Front Panel
I/O Ports (2) USB ports Type / Q'ty 2.5" or 3.5" Hot-Swap / (4)
External Drive Bay
Supported HDD Interface
SATA-II 3.0Gb/s /SAS 6.0Gb/s
System Cooling Configuration
FAN (5) 4cm fans
Type EPS1U Efficiency PFC / 80 plus silver
Input Range Full-range AC(100-240V) Frequency 60 Hertz
Power Supply
Output Watts 500 Watts Supported CPU Series AMD 45nm 4-Core/6-Core Opteron 4100 Series Processors (Lisbon)
Average CPU Power (ACP) wattage
Up to 80W
Processor
System Bus Up to 6.4 GT/s Hyper-Transport link support
Chipset AMD SR5690 + SP5100
Chipset
Super I/O Winbond W83627DHG-P
Supported DIMM Qty (12) DIMM slots DIMM Type / Speed U/RDDR3 & LV RDDR3, 800/1066/1333 MHz
Capacity Up to 128GB Memory channel 2 Channels per CPU
Memory
Memory voltage 1.5V or 1.35V
PCI-E (2) PCI-E Gen.2 x16 slots Pre-install TYAN Riser
Card
M2091, PCI-E x16 1U riser card (left) / M2091-R, PCI-E x16 1U riser card (right)
Expansion Slots
Max. HBA Dimension (H x L)
(2) 111.15mm x 167.65mm (FH/HL)
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Port Q'ty (3)
LAN
Controller Intel 82574L / Intel 82576EB Connector type D-Sub 15-pin
Resolution 1600x1200@60Hz
Graphic
Chipset Aspeed AST2050
USB (4) ports (2 at front, 2 at rear)
COM (1) DB-9 COM port VGA (1) D-Sub 15-pin port
I/O Ports
RJ-45 (3) ports Chipset Winbond W83795G
Voltage Monitors voltage for CPU, memory, chipset & power supply Temperature Monitors temperature for CPU & system environment
LED Over temperature warning indicator / Fan & PSU fail LED indicator
System Monitoring
Others Chassis intrusion detection / Watchdog timer support Onboard Chipset Onboard Aspeed AST2050
AST2050 IPMI Feature
IPMI 2.0 compliant baseboard management controller (BMC) / Supports storage over IP and remote platform-flash / BIOS update
Server Management
AST2050 iKVM Feature 24-bit high quality video compression / Dual 10/100 Mb/s MAC interfaces Brand / ROM size AMI / 4MB
BIOS
Feature
Plug and Play (PnP) /PCI2.3 /WfM2.0 /SMBIOS2.3 /PXE boot / ACPI 2.0 power management /Power on mode after power recovery / User-configurable H/W monitoring / Auto-configurable of hard disk types
Operating System OS supported list Please visit out Web site for the latest OS supported list.
FCC (DoC) Class A
Regulation
CE (DoC) Yes
Operating Temp. 10° C ~ 35° C (50° F~ 95° F)
Non-operating Temp. - 40° C ~ 70° C (-40° F ~ 158° F)
Operating Environment
In/Non-operating Humidity
90%, non-condensing at 35° C
RoHS RoHS 6/6 Complaint Yes
Barebone (1) GT24B8236 Barebone Manual (1) MB User's manual + (1) BB User's manual
Installation CD (1) TYAN installation CD Heatsink / Cooler (2) 1207-pin CPU heatsinks
Rail kit (1) CRAL-0031, sliding rail kit for KGT24/ KGT62
Mounting Ear (1) mounting ear kit Cable Power Cord (1) CCBL-0310, US type power cord / (1) CCBL-0300, EU type power cord
Package Contains
Other (1) slim type CD/DVD-ROM Bracket with screw kit
Optional accessories
Peripheral (1) CDVD-0060, slim type DVD-ROM
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1.4 Standard Parts List
This section describes GT24-B8226 package contents and accessories. Open the box carefully and ensure that all components are present and undamaged. The product should arrive packaged as illustrated below.
1.4.1 Box Contents
Component Description
1U chassis,(4) hot swap HDDbays
TYAN® S8226 system board (pre-installed)
500W single Power Supply
(5) 40x28mm System FAN (pre-installed)
M1008 LED control board (pre-installed)
M1232/M1235 SATA/SAS HDD Backplane
M2091 PCI-E riser card
M2091-R PCI-E riser card
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1.4.2 Accessories
If any items are missing or appear damaged, contact your retailer or browse to TYAN
®
’s website for service: http://www.tyan.com
The web site also provides information of other TYAN
®
products, as well as
FAQs, compatibility lists, BIOS settings, etc.
TYAN® Motherboard
Drive CD
Heatsink x2
HDD Screw Pack Mounting Ears & Screws
AC Power Cord 125V
(US)
AC Power Cord 250V
(Europe)
Barebone Manual Mainboard Manual
Rail Kit
Rail with Bracket x 2 Screw Pack
CD/DVD-ROM Bracket with Screw Kit
Screw Pack CD/DVD-ROM Bracket
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1.6 About the Product
The following views show you the product.
1.6.1 System Front View
1.6.2 System Rear View
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1.6.3 LED Definitions
Front Panel
LED State Color Description
On Green System is turned on
Blinking Green System is under S1 or S3 state
Power LED
Off Off Power off Blinking Green LAN active On Green LAN linked
NIC1
off off LAN not linked Blinking Green LAN active On Green LAN linked
NIC2
off off LAN not linked
Blinking Green LAN active
On Green LAN linked
NIC3
off off LAN not linked
On Red
Fan fail /Over temperature /Over voltage
Warning LED
Off Off No failure On Blue System identified
ID LED
Off Off System not identified
Rear I/O
LAN LED
LED State Color Description
On Green 10Mb/100Mb/1000Mb linked
Blinking Green 10Mb/100Mb/1000Mb activity
RJ-45 Activity(left)
Off Off No LAN linked
On Amber 1000Mb linked
On Green 100Mb linked
RJ-45 Linkage(Right)
Off Off 10Mb mode or No LAN linked
NOTE: “Left” and “Right” are viewed from the rear panel.
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ID LED
LED State Color Description
On Blue System identified
ID LED
Off Off System not identified
HDD LED
HDD Status Status LED
2/4/6/8 Color: Amber
Activity LED 1/3/5/7 Color: Green
No Driver Present or power disconnected OFF OFF
No Activity OFF ONDriver Present
Access Activity OFF Blinking HDD Fail On Solid OFF Identify (Locate the HDD) Blinking(1Hz) OFF SAS/SATA RAID Building Blinking(4Hz) OFF
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1.6.4 Motherboard (S8226) Layout
The diagram is representative of the latest board revision available at the time of publishing. The board you receive may not look exactly like the above diagram.
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1.6.5 Jumpers & Connectors
Jumper/Connector Function
J4 COM2 Header
J5/J12/J30/J34/J54/J55/J56 4-pin Fan Connectors
J10 Port 80 Header (reserved)
J23 Front Panel Header
J24 Reset Switch
J25 Power Switch
J28 Fan TACH Connector
J29/J33 USB Front Panel Header
J31 PSMI Connector
J32 LAN3 Active LED Header
J53 HDD Fault Header
J73 IPMB Header
JP1/JP2 COM2 Function Select Jumper
JP3 Clear CMOS Jumper
JP4 Chassis Intrusion Header
JP5 Front Panel ID LED Header
LED1 ID LED
LED2 SAS Flash Ready (Amber)
LED3 SAS HD Fault LED (Amber)
LED4 Power On LED (Green)
LED5 Standby LED (Green)
LED6 SAS Error LED (Amber)
LED7 SAS Heart Beat LED (Green)
LED8 BMC Heart Beat LED (Green)
Jumper Legend
OPEN - Jumper OFF Without jumper cover
CLOSED - Jumper ON With jumper cover
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1.6.6 System Block Diagram
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1.6.7 Internal View
1 HDD Cage 2 M1232/M1235 HDD Backplane 3 System Fans 4 500W Power Supply 5 Memory Slots 6 CPU Sockets 7 PCI-E Riser Card Assembly
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NOTE
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Chapter 2: Setting Up
2.0.1 Before you Begin
This chapter explains how to install the CPUs, CPU heatsinks, memory modules, and hard drives. Instructions on inserting add on cards are also given.
2.0.2 Work Area
Make sure you have a stable, clean working environment. Dust and dirt can get into components and cause malfunctions. Use containers to keep small components separated. Putting all small components in separate containers prevents them from becoming lost. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components.
2.0.3 Tools
The following procedures require only a few tools, including the following:
A cross head (Phillips) screwdriver
A grounding strap or an anti-static pad
Most of the electrical and mechanical connections can be disconnected with your hands. It is recommended that you do not use pliers to remove connectors as it may damage the soft metal or plastic parts of the connectors.
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2.0.4 Precautions
Components and electronic circuit boards can be damaged by discharges of static electricity. Working on a system that is connected to a power supply can be extremely dangerous. Follow the guidelines below to avoid damage to GT24-B8226 or injury to yourself.
Ground yourself properly before removing the top cover of the
system. Unplug the power from the power supply and then touch a safely grounded object to release static charge (i.e. power supply case). If available, wear a grounded wrist strap. Alternatively, discharge any static electricity by touching the bare metal chassis of the unit case, or the bare metal body of any other grounded appliance.
Avoid touching motherboard components, IC chips, connectors,
memory modules, and leads.
The motherboard is pre-installed in the system. When removing
the motherboard, always place it on a grounded anti-static surface until you are ready to reinstall it.
Hold electronic circuit boards by the edges only. Do not touch the
components on the board unless it is necessary to do so. Do not flex or stress circuit boards.
Leave all components inside the static-proof packaging that they
ship with until they are ready for installation.
After replacing optional devices, make sure all screws, springs, or
other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts.
NOTE: All connectors are keyed to only attach one way.
All use the correct screw size as indicated in the procedures.
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2.1 Installing Motherboard Components
This section describes how to install components on to the mainboard, including CPUs, memory modules and add on cards.
2.1.1 Removing the Chassis Cover
Follow these instructions to remove GT24-B8226 chassis cover.
1. Unscrew the rear top cover on the back side as shown in the small diagram.
2. Slide the rear top cover out.
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2.1.2 Installing the CPU and Heatsink
Follow the steps below on installing CPUs and CPU heatsinks.
1. Locate the CPU socket.
2. Take off the protection cap.
3. Pull the lever slightly away from the socket and then push it to a fully open position.
4. Push the CPU socket cover to a fully open position.
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5. Place the CPU into the socket and make sure that the gold arrow is located in the right direction.
6. Close the CPU socket cover and press the lever down to secure the CPU.
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7. Position the heatsink on top of the CPU and secure it with 2 screws.
8. Repeat the procedures mentioned earlier to install the second CPU and heatsink.
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2.1.3 Installing the Memory
Follow these instructions to install the memory modules onto the motherboard.
1. Locate the memory slots on the motherboard.
2. Press the memory slot locking levers in the direction of the arrows as shown
in the following illustration.
3. Align the memory module with the slot. When inserted properly, the memory slot locking levers lock automatically onto the indentations at the ends of the module. Follow the recommended memory population table to install the other memory modules.
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Recommended Memory Population Table
R-DIMM Module Support
DDR3 Speed/Voltage DDR3 Rank Configuration
1.35v 1.5v
DIMM0
(A0, B0)
DIMM1
(A1, B1)
DIMM2
(A2, B2)
Max GB /
Channel
667MHz 667MHz SR or DR QR SR or DR 32GB
667MHz 800MHz n/a QR SR or DR 24GB
800MHz 800MHz DR SR or DR SR or DR 24GB
800MHz 800MHz n/a QR n/a 16GB
1066MHz 1066MHz DR n/a SR or DR 16GB
800MHz 1066MHz SR SR SR 12GB
1333MHz 1333MHz SR n/a SR 8GB
1333MHz 1333MHz n/a n/a SR or DR 8GB
NOTE:
RDIMM can support up to 16GB sized DIMM’s
SR and DR Memory has a MAX amount of 24GB per channel
QR Memory has a MAX amount of 32GB per channel
QR 1.35v Memory MAX speed of 667MHz in a dual channel configuration
SR: Single-rank, DR: Dual-rank, QR:Quad-rank
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Single-Rank & Dual-Rank Memory Module
Single CPU
Installed
(CPU0 only)
Dual CPU
installed
(CPU0 and CPU1)
Quantity of
memory installed
1246 234681012
CPU0_DIMM(1)B0 CPU0_DIMM(2)B1 CPU0_DIMM(3)B2 CPU0_DIMM(4)A0 CPU0_DIMM(5)A1 CPU0_DIMM(6)A2
CPU1_DIMM(7)B0 CPU1_DIMM(8)B1
CPU1_DIMM(9)B2 CPU1_DIMM(10)A0 CPU1_DIMM(11)A1 CPU1_DIMM(12)A2
NOTE:
1. indicates a populated DIMM slot.
2. Paired memory installation for Max performance.
3. Populate the same DIMM type in each channel, specifically
- Use the same DIMM size
- Use the same # of ranks per DIMM
4. Dual-rank DIMMs are recommended over single-rank DIMMs.
5. We don't suggest other memory installation.
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Single-Rank, Dual-Rank & Quad-Rank Memory Module
Single CPU
Installed
(CPU0 only)
Dual CPU
installed
(CPU0 and CPU1)
Quantity of
memory installed
1 2 4 6 2 3 4 6 8 10 12
CPU0_DIMM(1)B0 SR/DR SR/DR SR/DR
CPU0_DIMM(2)B1 QR QR QR QR QR QR QR QR QR
CPU0_DIMM(3)B2 SR/DR SR/DR SR/DR SR/DR SR/DR SR/DR
CPU0_DIMM(4)A0 SR/DR SR/DR SR/DR
CPU0_DIMM(5)A1 QR QR QR QR QR QR QR QR QR QR QR
CPU0_DIMM(6)A2 SR/DR SR/DR SR/DR SR/DR SR/DR SR/DR
CPU1_DIMM(7)B0 SR/DR
CPU1_DIMM(8)B1 QR QR QR QR QR
CPU1_DIMM(9)B2 SR/DR SR/DR SR/DR
CPU1_DIMM(10)A0 SR/DR
CPU1_DIMM(11)A1 QR QR QR QR QR QR QR
CPU1_DIMM(12)A2 SR/DR SR/DR SR/DR
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U-DIMM Module Support
DDR3 Speed/Voltage DDR3 Rank Configuration
1.35v 1.5v
DIMM0
(A0, B0)
DIMM1
(A1, B1)
DIMM2
(A2, B2)
Max GB/ Channel
1066MHz 1066MHz DR n/a SR or DR 8GB
1333MHz 1333MHz SR n/a SR 4GB
1333MHz 1333MHz n/a n/a SR or DR 4GB
NOTE:
U-DIMM can support up to 4GB sized DIMM’s
Maximum of 8GB per channel
SR and DR UDDR3 module support only
x8 DRAM module support only
SR: Single-rank, DR: Dual-rank, QR: Quad-rank
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Single CPU Installed
(CPU0 only)
Dual CPU Installed
(CPU0 and CPU1)
Quantity of memory installed 1 2 4 2 4 6 8
CPU0_DIMM(1)B0
CPU0_DIMM(2)B1
CPU0_DIMM(3)B2
CPU0_DIMM(4)A0
CPU0_DIMM(5)A1
CPU0_DIMM(6)A2
CPU1_DIMM(7)B0
CPU1_DIMM(8)B1
CPU1_DIMM(9)B2 CPU1_DIMM(10)A0
CPU1_DIMM(11)A1 CPU1_DIMM(12)A2
NOTE:
1. indicates a populated DIMM slot.
2. Paired memory installation for Max performance.
3. Populate the same DIMM type in each channel, specifically
- Use the same DIMM size
- Use the same # of ranks per DIMM
4. Dual-rank DIMMs are recommended over single-rank DIMMs
5. Unbuffered DIMM can offer slightly better performance than registerd DIMM if populating
only a single DIMM per channel.
6. We don't suggest other memory installation.
7. AMD 4100 series CPU doesn't support Quad-ranks U-DIMM.
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2.1.4 Installing Hard Drives
The GT24-B8226 supports four 3.5” hard drives. Follow these instructions to install a hard drive.
1. Press the locking lever latch and pull the locking lever open.
2. Slide the HDD tray out.
3. Remove the 6 screws.
4. Place a hard drive into the drive tray.
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5. Use 6 HDD screws to secure the HDD.
6. Reinsert the HDD tray into the chassis and press the locking lever to secure the tray.
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2.1.5 Installing the PCI-E Cards
The GT24-B8226 supports one PCI-E expansion slot. Follow these instructions to install the PCI-E card.
1. Unscrew the riser card bracket from the chassis.
2. Lift the front edge of the riser card bracket first before taking it out from the chassis.
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3. Release the screws on both sides of the riser card bracket as shown.
4. Remove the PCI-E cover shields from the chassis.
5. Insert the PCI-E card in the direction of arrows as shown.
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6. Screw the PCI-E cards firmly to the riser card bracket.
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7. Secure the riser card bracket to the chassis with two screws.
8. The installation of PCI-E expansion card is now complete.
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2.2 Rack Mounting
After installing the necessary components, the TYAN GT24-B8226 can be mounted in a rack using the supplied rack mounting kit.
Rack mounting kit
Sliding Rails x 2 Sliding Brackets x 4 (Front x 2, Rear x 2) Mounting Ears (including screws) x 2 Screws Kit x 1 Mounting Brackets x 4
2.2.1 Installing the Server in a Rack
Follow these instructions to mount the TYAN GT24-B8226 into an industry standard 19" rack.
NOTE: Before mounting the TYAN GT24-B8226 in a rack, ensure that all internal components have been installed and that the unit has been fully tested.
Screws List
No. Screw Size Quantity
A
M4-4L 18
B
M5-8L 10
Rail Kit
C
M5-15 4
Mounting Ear
Kit
D
#6-32
L5.3
4
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2.2.2 Installing the inner Rails to the Chassis
1. Screw the mounting ear to each side of TYAN GT24-B8226 as shown using two screws of #6-32 L5.3(D) from the supplied screws kit.
2. Draw out the inner rails from rail assembly. Install inner rails to left and right sides of chassis using 1 M4-4L(A) screw for each side.
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2.2.3 Installing the Outer Rails to the Rack
1. Measure the distance between inner side of the front and rear mounting brackets in the rack.
2. Locate the front and rear brackets.
Rear Bracket x2
Front Bracket x2
3. Secure the front bracket to outer rail with 2 M4-4L(A) screws.
4. Reserve the distance same as in Step 2 on rear bracket. Secure the rear bracket to outer rail with 2 M4-4L(A) screws.
5. Secure the outer rail to the rack using 2 brackets and 4 M5-8L(B) screws for each side. Secure the mounting brackets from inside, not outside, of the rack.
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M ount ing Bra cket
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2.2.4 Rack mounting the Server
1. Draw out the middle rail to the latch position.
2. Lift the chassis and then insert the inner slide rails into the middle rails.
3. Push the chassis in and press the latch key (A). Then push the whole system into the rack (B)
A B
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4. Secure the mounting ears of chassis to the rack with 2 M5-15L(C) screws.
NOTE: To avoid injury, it is strongly recommended that two people lift the TYAN
GT24-B8226 into the place while a third person screws it to the rack.
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NOTE
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Chapter 3: Replacing Pre-Installed Components
3.1 Introduction
This chapter explains how to replace the pre-installed components, including the Motherboard, M1008 LED control board, M1232/M1235 HDD Backplane, M2091/M2091-R PCI-E Riser card, System fan, ODD drive, Power supply unit etc.
3.2 Disassembly Flowchart
The following flowchart outlines the disassembly procedure.
Rear Components
Chassis cover
Power
Mainboard
M2091/2091-R PCI-E Riser card
DIMMs
CPU/Heatsink Assembly
PCI Card
Mainboard
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Front Components
Chassis cover
DVD ROM (optional) PCBs
FAN
M1008 LED Control Board
M1232/M1235 HDD Backplane
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3.3 Removing the Cover
Before replacing any parts you must remove the chassis cover first. Follow Chapter 2.1.1 to remove the cover of the GT24-B8226.
3.4 Replacing Motherboard Components
Follow these instructions to replace motherboard components, including the motherboard.
3.4.1 Replacing Expansion Card
The GT24-B8226 has two preinstalled PCI-E ×16 riser cards, Follow the instructions below to disassemble the M2091/M2091-R PCI-E riser cards.
1. Unscrew to remove the riser card bracket from the chassis.
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2. Unscrew the M2091 riser card.
3. Unscrew the M2091-R riser card.
4. Install a new riser card onto the bracket following the procedures mentioned earlier in reverse order.
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3.4.2 Disconnecting All Motherboard Cables
Before replacing the motherboard or certain components, remove cables connected to the motherboard. Follow these instructions to remove all motherboard cables.
1. Disconnect all power cables.
2. Disconnect all other cables.
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3.4.3 Removing the Motherboard
After removing all of the aforementioned cables, follow the instructions below to remove the motherboard from the chassis.
1. Remove the heatsinks and processors if installed.
2. Remove the nine screws securing the motherboard to the chassis.
3. Carefully lift the motherboard from the chassis.
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3.5 Replacing the Slim DVD-ROM (optional)
Follow these instructions to replace the slim DVD-ROM.
1. Remove the power and data cable from the slim DVD-ROM adapter.
2. Press the tab in the directions as shown to release the DVD-ROM drive.
3. The DVD-ROM drive will be freed from the drive bay after pressing the tab.
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4. Disconnect the power and data cables from the DVD-ROM drive.
5. Remove two screws that secure DVD-ROM drive to the bracket.
6. Replace the DVD-ROM drive.
7. Secure DVD-ROM to the bracket using two screws. Then replace the unit into the drive bay and connect the DVD-ROM power and data cables.
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3.6 Replacing the LED Control Board
Follow these instructions to replace the M1008 LED control board.
1. Remove the two screws securing the LED control board unit to the chassis.
2. Push the LED control board unit out and unplug the cables from the connectors at the back of the unit.
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3. Remove three screws securing the LED control board to the bracket.
4. Lift the LED control board free from the chassis. After replacing the LED control board, insert the unit into the chassis following the above procedures in reverse
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3.6.1 M1008 LED Control Board Features
M1008 Front Panel Board (FPB) to S8226
M1008 Connect to S8226
Control Cable J3
J23+J32
USB Cable J1
J33
3.6.2 M1008 LED Control Board Connector Pin Definition
J1: USB Header
Definition Pin Pin Definition
VCC 1 2 VCC
USB1- 3 4 USB2-
USB1+ 5 6 USB2+
GND 7 8 GND
Key 9 10 GND
J3: SSI
Definition Pin Pin Definition
PW_LED+ 1 2 VCC
KEY 3 4 ID_LED+
PW_LED- 5 6 ID_LED-
HD/LAN3 LED+ 7 8 SYS_FAULT1-
HD/LAN3 LED- 9 10 SYS_FAULT2-
PWR_SW+ 11 12 LAN1_LED+
PWR_SW- 13 14 LAN1_LED-
RESET+ 15 16 ICH_SMBDAT
RESET- 17 18 ICH_SMBCLK ID_SW+ 19 20 INTRU#
TEMP_SENSER 21 22 LAN2_LED+
EXT_INT 23 24 LAN2_LED-
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3.7 Replacing the System Fan
Follow these instructions to replace the cooling fans in your system.
1. Locate the cooling fans in your system.
2. Unplug the cables connected to the mainboard and lift the fan unit up from the chassis.
3. Follow Step A & B to unlock the fans.
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40x28mm Fan
Step A
Step B
4. Follow Step C & D to take out the old fan and replace with a new one.
40x28mm Fan
Step C
(Take out the old fan.)
Step D
(Replace with a new fan.)
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5. After replacing the new fans, follow Step A & B in reverse order to lock the fans. Reinstall the fans into the chassis.
6. Connect the fan cables to the backplane fan connectors.
System Fan to M1232/M1235
System Fan Connect to M1232/M1235
Fan1
Fan2
Fan2
Fan3
Fan3
Fan4
Fan4
Fan5
Fan5
Fan6
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3.8 Replacing the M1232/M1235 HDD Backplane
1. Disconnect the power cables connected to the HDD Backplane.
2. Disconnect the Mini SAS cable and the fan cables.
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3. Remove the three screws securing the bracket to the chassis base.
4. Lift the bracket up from the chassis.
5. Unscrew the HDD Backplane from the bracket.
6. Replace a new HDD Backplane and reinstall it into the chassis following the steps mentioned earlier in reverse.
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M1232/M1235 SATA/SAS Backplane to S8226WGM3NR
Cable
SATA/SAS BP
Board
Connect to S8226 MB
Mini-SAS Cable J39
J17 (SAS 0 ~ 3)
Fan Cable J7
J28
M1232/M1235 SATA/SAS Backplane to S8226GM3NR
Cable
SATA/SAS BP
Board
Connect to S8226 MB
Mini-SAS Cable J39
J20 (SATA 0 ~ 3)
Fan Cable J7
J28
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3.8.1 M1232/M1235 HDD Backplane Features
M1232 Front View
PW1
J5
PW2
J18
J15
J41
J7
J39: Mini SAS Connector
J40
FAN6
FAN5
FAN4
FAN3
FAN2
FAN1
FAN7
SATA Connector
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M1235 Front View
PW1
J7: Fan Header
PW2
J42
J18
J45
J41: SGPIO
J39: Mini SAS Connector
J40
FAN6
FAN5
FAN4
FAN3
FAN2
FAN1
FAN7
J43
J15: CPLD_JTAG
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M1232/M1235 Rear View
J14 (HDD3)
J13 (HDD2)
J11 (HDD1)
J10 (HDD0)
LED2
LED1
LED4
LED3
LED6
LED5
LED8
LED7
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3.8.2 M1232/M1235 Connector Pin Definitions
PW1
Pin 1 2 3 4
Definition
+12V GND GND +5V
PW2
Definition Pin Pin Definition
GND
1 2
GND
+12V
3 4
+12V
J15 SGPIO JTAG
Definition Pin Pin Definition
TCK
1 2
GND
TDO
3 4
3.3V
TMS
5 6
NI
NI
7 8
KEY
TDI
9 10
GND
J41 SGPIO for IOH
Definition Pin Pin Definition
SM_CLK
1 2
SGPIO_0
SM_DATA
3 4
SGPIO_1
GND
5 6
SGPIO_2
KEY
7 8
SGPIO_3
NI
9 10
HD_ERR_LED
J5 Slim Hard Disk power (M1232 only)
Pin 1 2 3 4
Definition
+12V GND GND +5V
J18 Slim CDROM power
Pin 1 2 3 4
Definition
+12V GND GND +5V
J45 SMBus Header
Definition Pin Pin Definition
SMBUS2_3V3_DATA
1 2
SMBUS2_3V3_CLK
SMBUS2_DATA
3 4
SMBUS2_CLK
GND
5 6
GND
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J40 PWM Control Jumper
Pin Definition
CPU_PWM
PWM_12
CPU_PWM2
Pin 1-2 closed: (Default)
J43 SGPIO Jumper Switch
Pin Definition
+3V3
STRAPO
GND
Pin 1-2 closed: for Intel Platform Pin 2-3 closed: for AMD Platform & LSI SAS Controller (Default)
J42 (Reserved)
Pin Definition
+3V3
STRAP1
GND
Pin 1-2 closed: (Default)
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3.9 Replacing the Power Supply
1. Disconnect the power cables from the motherboard and the M1232.
PSU to M1232/M1235 Backplane (BP) Board
PSU Connect to M1232/M1235
2x2P PWR P3
PW2
B4P P4
PW1
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PSU to S8226 MB
Power Supply Unit
(PSU)
Connect to S8226
2x12P PWR P1
J18
2x4P PWR P2
J26
2x4P PWR P7
J52
PSMI P8
J31
2. Remove nine (9) screws that secure the power supply to the chassis.
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3. Remove the power supply bracket and then slide out the whole power supply
unit.
4. Install a new power supply unit following the steps in reverse.
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Appendix I: Cable Connection Tables
1. System Fan Connector
System Fan to M1232/M1235 Backplane (BP) Board
System Fan Connect to M1232/M1235
Fan1
FAN2
Fan2
FAN3
Fan3
FAN4
Fan4
FAN5
Fan5
FAN6
2. SATA HDD Cable
M1232/M1235 SATA/SAS Backplane (BP) Board to S8226 MB
Cable M1232 Connect to S8226 MB
Mini-SAS Cable J39
J20
(S8226GM3NR)
J17
(S8226WGM3NR)
Fan cable J7
J28
3. Control Cable and USB Cable
M1008 LED Control Board to S8226 MB
M1008 Connect to S8226 MB
Control Cable J3
J23+J32
USB Cable J1
J33
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4. Power Supply Cables
PSU to S8226 MB
Power Supply Unit
(PSU)
Connect to S8226
2x12P PWR P1
J18
2x4P PWR P2
J26
2x4P PWR P7
J52
PSMI P8
J31
PSU to M1232/M1235 Backplane (BP) Board
PSU Connect to M1232/M1235
2x2P PWR P3
PW2
B4P P4
PW1
5. Chassis Intrusion Cable
Chassis Intrusion Cable
Chassis Connect to S8226 MB
Intrusion Cable
JP4
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Appendix II: FRU Parts Table
GT24-B8226 FRU Parts
Item
Model
Number
Part Number Picture Quantity Description
Power Supply CPSU-0520 471015200263
1
500W single Power Supply
FAN CFAN-0241
336252012294
6
14700RPM,40*40*28MM
Heatsink &
Cooler
CHSK-0320 343769000004
2
A
MD C32 1U Passive Heatsink
M2091 /
1
PCI-E X16 1U Riser Card(Left)
PCBA
M2091-R /
1
PCI-E X16 1U Riser Card (Right)
CRAL-0031 452783400001
1 Slide Rail Kit
Rack Mounting
Part
CRAL-0150
340740900010
1
Mounting Ear Kit
CCBL-067O
422784300005
1
Mini-SAS to Mini-SAS Cable, 400mm
CCBL-0317
332810000397
1
A
/C Power Cord, L=1800mm,US
type
Cable Set
CCBL-0300 332810000281
1
A
/C Power Cord, L=1830mm,EU
type
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NOTE
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Appendix III: Technical Support
If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assistance for you. Furthermore, if you purchased your system from a dealer near you, take the system to them directly to have it serviced instead of attempting to do so yourself (which can have expensive consequence).
If these options are not available for you then MiTAC International Corporation can help. Besides designing innovative and quality products for over a decade, MiTAC has continuously offered customers service beyond their expectations. TYAN’s website (http://www.tyan.com) provides easy-to-access resources such as in-depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility reports for chassis, memory and much more. With all these convenient resources just a few keystrokes away, users can easily find their latest software and operating system components to keep their systems running as powerful and productive as possible. MiTAC also ranks high for its commitment to fast and friendly customer support through email. By offering plenty of options for users, MiTAC serves multiple market segments with the industry’s most competitive services to support them.
TYAN's tech support is some of the most impressive we've seen, with great response time and exceptional organization in general.” — Anandtech.com
Please feel free to contact us directly for this service at tech-support@tyan.com
Help Resources:
1. See the TYAN’s website for FAQ’s, bulletins, driver updates, and other
information: http://www.tyan.com
2. Contact your dealer for help before calling TYAN.
3. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN
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Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products.
NOTE:
A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered. You may obtain service by calling the manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on the outside of the shipping carton and the package should be mailed prepaid. TYAN will pay to have the board shipped back to you.
TYAN® GT24-B8226 Service Engineer’s Manual V1.0a
Document No.: D2100-100
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