Twin-Star International DFS-550-11, DFS-550-13, DFS-550-14, DFS-550-12 Homeowners Operating Manual
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CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUALBEFORE INSTALLING
AND OPERATING THIS APPLIANCE
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURYORLOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
ELECTRIC STOVE WITH HEATER
HOMEOWNERS OPERATING MANUAL
MODELS: DFS-550-11, DFS-550-12,
DFS-550-13, DFS-550-14
VENT FREE DECORATIVE ELECTRIC STOVE
Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
stove. Please read the Installation&Operating Instructions before using this
appliance.
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.
Installation of Electric Fireplace, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.
E-mail: parts@twinstarhome.com
In English Call: 888-674-7517
In French Call: 888-674-7518
In Spanish Call: 888-674-7517
For Customer Service:
WARNING: THIS IS AN UNVENTED,
ELECTRIC APPLIANCE. DO NOT
ATTEMPT TO BURN WOOD OR
MANUFACTURED FIRELOGS IN OR
ON THIS APPLIANCE OR GRATE.
Distributed by
Twin-Star International, Inc. Under license.
duraame
TM
and the duraame ame
logo are trademarks of Duraame, Inc.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China • Printed in China
Made in China
Printed in China
© 2011, Twin-Star International, Inc.
IMPORTANT INSTRUCTIONS
SAVE THESE
INSTRUCTIONS
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in a wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. If possible, always unplug this appliance when
not in use.
7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out
by a qualified service person.
10. Under no circumstance should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.
14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
17. There is a thermostat limiter inside the heater.
When the inner temperature over-heats or abnormal
heating occurs, the thermostat protective device
would cut off power supply to prevent damage
or risk of fire.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.
22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.
24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a
plug as shown in figure 1. See Figure 1 for grounding
instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to
two-slot receptacles. The green grounding plug
extending from the adapter must be connected to a
permanent ground such as a properly grounded
outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS
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PACKAGE CONTENTS
CAUTION
To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a
source of power during unpacking and assembly. The cord must remain unplugged whenever
you are adjusting/assembling the replace.
If any part is missing or damaged, do not attempt to use or plug in the power cord until the
missing or damaged part is correctly replaced. To avoid electric shock, use only identical
replacement parts, when servicing use double-insulated tools.
Fig. 2
Stove Body
Remote Control
and batteries
Stove Legs
Screws for Legs
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AA
Part
Description Quantity
Picture
BB
CC
DD
EE
1
FF
Door Pull
1
4
12
1
Door pull bolt and
washer
1
PRODUCT SPECIFICATIONS
VOLTAGE AMPS WATTS (Max.)
120 VAC, 60 Hz 12.5 Amps 1500 Watts
PREPARATION
Before beginning installation of the product, make sure all parts are present. Compare parts with
package contents list and diagrams above. If any part is missing or damaged, do not attempt to
assemble, install, or operate the product. Contact customer service for replacement parts.
Estimated Assembly Time: 15 minutes
Tools Required for Assembly: Phillips head screwdriver (not included)
MOUNTING LEGS TO THE STOVE BODY
Insert the legs into the holes located on the base of the stove. Fasten the legs using the screws (3
screws per leg) and tighten with a Phillips head screwdriver (Fig. 3).
Fig.3
STOVE LOCATION
When choosing a location for your new stove, follow the instructions listed in the <IMPORTANT
INSTRUCTIONS> section in page 2.
Cold climate installation recommendation: When installing this unit against a
non-insulated exterior wall or chase, it is mandatory that the outer walls be insulated to
conform to applicable insulation codes.
ELECTRICAL CONNECTION
A 15-Amp, 120-V, 60 Hz circuit with a properly grounded outlet is required. Preferably, the replace will
be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or
the fuse to blow when the heater is in operation. The unit comes standard with 6-ft. (1.83 m) three-wire
cord, exiting from the rear of the replace. Avoid using an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG, three wire with grounding type plug connector and rated not less
than 1875 Watts. The cord shall not be more than 20 feet in length.
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MOUNTING THE DOOR PULL
Insert the handle into the front hole of the door, tighten the bolt with washer through the inside hole.
Make sure to use the washer.(Fig. 4)
Fig. 4
OPERATING INSTRUCTIONS
TO ACCESS CONTROL PANEL - Open the door to access the control panel.
- POWER
The Power switch supplies power to all of the functions of the replace and will illuminate the ame effect.
This switch must be lit for any of the functions to work.
NOTE: Holding the POWER button on the control panel for 10 seconds will disable the heater function.
Re-activate the heater function by holding this button for 10 seconds again. The controls will beep several
times when this function is activated.
- HEAT
Your replace consists of a fan-forced wire element type heater. Press the HEAT button will cycle through
750W, 1500W and OFF settings. If using the remote control, please note that the heater will beep once
when set on 750W and beep twice when set on 1500W.
( + - ) - BRIGHTNESS
Use + - to increase or decrease the ame brightness levels.
WARNING: Turn the power off when servicing this appliance. First turn the main power switch
to the “OFF” position. Then remove the electrical plug from the wall outlet.
Fig. 5
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750W
1500W
750W
1500W
+
-
+
-
NOTE: Please operate the remote
transmitter at a slow measured pace.
Press the remote control buttons with
an even motion and gentle pressure.
Repeatedly pressing buttons in rapid
succession may cause the transmitter
to malfunction.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Modications not approved by the party responsible for compliance could
void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
REPLACING THE REMOTE CONTROL BATTERIES
When the remote control stops operating or its range seems reduced, it is time to replace the batteries
with new ones. Remove dead batteries, or if the product will be left unused for a long period of time.
1. The battery compartment is located on the back end of the remote.
2. Press the small tab inwards as you slide the battery door open and remove the old batteries.
3. Insert 2pcs AAA batteries, checking that the + and - sides of the battery match inside the battery
compartment.
4. Re-insert battery door.
Note: Do not mix old and new batteries.
Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries.
DISPOSAL OF USED BATTERIES
A battery may contain hazardous substances which could be endangering to
enviroment and human health.
This symbol marked on the battery and/ or packaging indicates that used battery shall
not be treated as municipal waste. Instead it shall be left at the appropriate collection
point for recycling.
By ensuring the used batteries are disposed of correctly, you will help prevent
potential negative consequences for the environment and human health. The recycling
of materials will help to conserve natural resources.
For more information about collection and recycling of used batteries, please contact
your local municipality, your waste disposal service or the point of sale where you
purchased this point.
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CARE AND MAINTENANCE
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other combustibles at least 3 ft (0.9 m) from the front of the
heater and away from the sides.
CLEANING TRIM
Clean the metal trim using a soft cloth, slightly dampened with a citrus oil-based product and buff with
a soft, clean cloth. DO NOT use brass polish or household cleaners as these products will damage the
metal trim. Purchase citrus oil-based products at a hardware store.
REPLACING THE LIGHT BULB
This electric stove uses one clear 120-V, 40-watt, E12 socket base light bulb (candelabra base, B bulb).
Access the 40-watt bulb through the rear access panel (see illustration below).
1. Turn the main power switch off, and then unplug the power cord from the wall outlet.
2. If replace has been operating, let the unit cool at least 2 hours.
3. Loosen the screws holding the stove back panel to the main body of stove (see Fig 6).
4. Pinch the spring clip to loosen the spindle, and gently turn and pull the rubber gromet out of the
spinner motor shaft. (see Fig.7).
5. Pull the spinner out of the bracket.(see Fig 7).
6. Remove light bulb and replace with one clear 120-V, 40 Watt E12 Socket base light bulb (Fig. 8).
7. Place rear access panel back into position and tighten screws (do not over-tighten).
1. Loosen Phillips
head screws
2. Remove back
panel to access
light bulb
3. Replace the
light bulb
Spinner
Fig. 7
Fig. 6
Fig. 8
Light bulb holding spring
Pull
Pull
Ember bed
light bulb
WARNING:Do not exceed 40 watts per bulb. Use of higher rated bulb may result
in a re, causing property damage or personal injury.
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Pinch this spring clip to
loosen. Gently turn and
pull the rubber grommet
from out of the motor
shaft.
MAINTENANCE OF MOTORS
• The motors used on the fan and the ame generator assembly are pre-lubricated for extended
bearing life and require no further lubrication. However, we recommend periodic cleaning/vacuuming
of the fan/heater
• Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs
or rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing,
color coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of re, electrical shock and injury to persons.
WARNING: Do not use this replace if any part of it has been under water. Immediately
call a qualied service technician to inspect the replace and replace any part of the
electrical system.
WARNING: Disconnect power before attempting any maintenance or cleaning to reduce
the risk of re, electrical shock or personal injury.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
1. No power, switches do not
light up.
1. Power cord was not plugged
into the outlet.
1. Check that unit is plugged into
a standard 120-v outlet.
2. Switches light up,
but no ame effect.
2. Broken or loose bulb. 2. Remove the back panel and
check for any broken or loose
light bulb.
3. Logs glow, ame effect
does not work.
3a. Spinner fell from bracket
3b. Spinner motor doesn’t work.
3a. Remove the back panel.
Check to see if “spinner” is
correcrly mounted to the
motor.
3b. Check to see if spinning motor
is functioning. If not, call
customer service.
4. Flame effect operates, but
heater does not blow warm
air.
4a. Heater switch is in “OFF”
position.
4a. Check that heater switch is in
“ON” position. Switch should
light up.
5. Heater doesn’t work, but
Power and Heater switches
are in the “ON” position and
thermostat is set on the
highest level.
5a. The thermal protector has
tripped.
5b. The HEATER function is
locked.
5a.Turn all switches to the “OFF”
position and unplug the unit
from the wall outlet for 5
minutes. After 5 minutes, plug
the unit back into wall outlet
and operate as normal.
5b. Hold the POWER button
for 10 seconds to activate the
heater function.
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1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects
for a period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this Electric Stove in accordance with the installation and operating instructions
furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or
misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was
made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or
workmanship, provided that such part(s) have been subjected to normal conditions of use and
service, after said defect is conrmed by the manufacturer’s inspection.
4. This warranty does not cover the light bulb(s) included with the Electric Stove.
5. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
6. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same.
7. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or
consequential loss or damage arising out of the use, or inability to use the product, except
as provided by law.
8. All other warranties – expressed or implied –with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
9. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other
liabilities with respect to the sale of the product.
10. The warranties as outlined within this document do not apply to non accessories used in conjunction
with the installation of this product.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-888-674-7517,
9 a.m.-5 p.m., EST, Monday-Friday. Make sure you have your warranty, your sales receipt,
location of purchase and the model/serial number of your product.
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