Twin-Star International 18EFU31GRA, 26EFU31GRA, 23EFU31GRA, 25EFU31GRA, 26EFU31SRA User Manual
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MODELS/ МОДЕЛЬS :
18EFU31GRA, 18EFU31SRA, 23EFU31GRA, 23EFU31SRA,
25EFU31GRA, 26EFU31GRA, 26EFU31SRA,328EFU31GRA,
28EFU31SRA, 32EFU31GRA, 33EFU31GRA, 33EFU31SRA
Pусский: P10
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Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
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GETTING STARTED
1. Remove the product identication sticker from the front of the insert.
Model / Modèle / Modelo: 28EFU31GRA
SN #: AB-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!
Product Identication Sticker
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
Attach Product Identication Sticker Here
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 220-240 V~, 50 Hz
AMPS 7.27 - 7.92 Amps
WATT S 1600 - 1900 Watts
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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m)
from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating,
do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. is appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall
not be made by children without supervision.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 220-240 volts. e cord has a plug as shown at A in Fig.1.
Never use with an extension cord or relocatable power tap (outlet/power strip).
Fig.1
13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
14. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
15. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
16. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
17. In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this appliance must not be sppulied through an
external switching device, such as a timer, or connected to a circuit that is regularly switched on and o by the utility.
18. Do not use this heater in the immediate surroundings of a bath, a shower or a swimming pool.
19. e heater must not be located immediately below a socket outlet.
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SAVE THESE INSTRUCTIONS
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OPERATION INSTRUCTIONS
e MAIN POWER switch supplies power to all
of the functions of the replace.
is switch must be in the on position for any of
the functions to work including the remote.
Main
Power
Switch
Control
Panel
18EFU31 / 23EFU31
25EFU31 / 26EFU31
28EFU31 / 32EFU31
33EFU31
Indicators
When a function is changed from the control panel
or remote there will be a corresponding indicator
displayed.
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e indicator shows the function changed and the
level selected.
When the function is turned o, the corresponding
indicator will ash several times then fade o.
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OPERATION INSTRUCTIONS
FUNCTION
HEATER
TIMER
ICON DESCRIPTION
e replace contains a fan forced wire element heater.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
e default temperature is 72 °F (22 °C.).
e thermostat setting range is 62°F - 82°F or 17°C - 27°C or
continously ON.
e thermostat is adjustable by 2°F or 1°C increments.
e button on the remote only turns the heater on/o to the
thermostat setting selected with the control panel.
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and o.
DOWNLIGHT
SPECTRAFIRE COLOR
SPECTRAFIRE INTENSITY
e downlight is only available on the 28EFU31/ 32EFU31
and 33EFU31 models.
Pressing the downlight button will cycle through the
downlight settings; on, auto and o.
ere are 5 unique Spectrare ame eects that can be
selected.
1: Spectrare
2: Sapphire
3: Amethyst
4: Campre
5: Midnight Fire
AU: Auto Cycle which will automatically fade in and fade out
a new color ame eect periodically.
e intensity is only adjustable from the remote control.
Each Spectrare ame color option has 5 intensity options
available.
SPECTRAFIRE SPEED e ame speed is only adjustable from the remote control.
Each Spectrare ame color option has speed options
available.
Setting 1 is slowest ranging up to setting 5 which is the
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fastest.
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TROUBLESHOOTING
Problem Root Cause Corrective Action
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact
customer service.
Display shows “E1”
Display shows “E2”
Display shows “E3”
e thermostat sensor is
broken or disconnected.
e thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Heater does not blow
warm air.
No power, logs do not
glow.
Downlights (28EFU31,
32EFU31 &33EFU31)
do not light.
Power cord gets warm Normal operation
Heater does not blow
warm air.
Flame eect works but
heater function does
not and the emberbed
ashes when the heater
button is pressed.
Cool down cycle.
No power to the unit
Downlight not turned on.
ermostat setting is
preventing heater from
turning on.
e heater is disabled
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
Check that unit is plugged into a standard 220-240V outlet. Press power
button several times, make sure power is set at “ON”position.
Press the downlight button on the control panel to see if the downlight
comes on.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the emberbed lights will ash multiple
times.
Remote Control is not
working.
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No batteries or poor signal
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
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