Twin-Star International 23EF022GRA, 23EF022SRA, 26EF022GRA, 26EF022SRA, 28EF022GRA Homeowners Operating Manual

ATTENTION

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: email: [e-mail]

in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203

ATENCIÓN

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: Correo electrónico: [e-mail]

Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203

STOP

STOP

PARE

PARE

ATTENTION

SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : courriel : [e-mail]

pour le service en anglais, appelez au: 866-661-1218
pour le service en espagnol, appelez au: 866-661-1218
pour le service en français, appelez au: 866-374-9203

ARRÊT

ARRÊT

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

CONSUMER SAFETY INFORMATION

PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE

WARNING!!

IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSINGP
ROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.

DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

Twin-Star International, Inc.

Delray Beach, FL 33445

Made in China

Printed in China

E L E C T R I C F I R E P L A C E

I N S E R T

HOMEOWNERS OPERATING MANUAL

MODELS: 23EF022GRA, 23EF022SRA, 26EF022GRA,
26EF022SRA, 28EF022GRA, 28EF022SRA,
33EF022GRA & 33EF022SRA

ALSO Requires-

Wood Fireplace Mantel

V E N T F R E E F I R E P L A C E W I T H H E A T E R

Thank you and congratulations on your purchase of a Twin-Star International, Inc.
fireplace. Please read the Installation & Operating Instructions before using this
appliance.

IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock, fire hazard
and/or injury and will void the warranty.

Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.

AT TENT I O N

E-1

U.S.A.

E-mail: [e-mail]
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218

For Customer Service:

IMPORTANT INSTRUCTION

SAVE THESE
INSTRUCTIONS

E-2

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not

cover the heater. It cannot be used in a wardrobe.

3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.

4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.

5. Children being supervised not to play with the
appliance.

6. If possible, always unplug this appliance when
not in use.

7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.

8. If the supply cord is damages, it must be replaced
by the manufacture, its service agent or similarly
qualified persons in order to avoid a hazard.

9. Any repairs to this fireplace should be carried out
by a qualified service person.

10. Under no circumstances should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.

11. Do not use outdoors.

12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.

13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.

14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.

15. Connect to properly grounded outlets only.

16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.

17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occurs
abnormal heating, the thermostat protective device
would cut off power supply to avoid the fireplace
damaged or risk of fire.

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:

18. The heaters must not be located immediately
below a socket-outlet.

19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.

20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.

21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.

22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.

23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.

24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a

plug as shown in figure 1. See Figure 1 for grounding

instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanet ground
such as a properly gounnded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.

Figure 1

GROUNDING PIN

METAL SCREW

COVER OF GROUNDED
OUTLET BOX

B

A
C

GROUNDING PIN

D

ADAPTER

GROUNDING
MEANS

INSTALLATION INSTRUCTION

E-3

Figure 2

REAR VIEW OF FIREPLACE

INSERT
MOUNTING
BRACKET

Position your completed mantel close to its
final location. Make sure you can access the back of
the mantel as your Electric Fireplace Insert will be
installed from the back.

Using a Phillips head screwdriver, remove the screws
and the metal mounting brackets attached on either
side of the fireplaces center opening. Next unpack
the Electric Fireplace Insert carefully. Position the insert
behind the fireplace with front facing the wood mantel.
With the help of an adult assistant, lift the Insert and
gently slide it into the opening in the mantel until the
flange is flush against the inside of the mantel. Make
sure insert is centered left and right in the opening. Be
careful when placing insert and adjusting, bottom of
insert could scratch the finish of the base/hearth
of your fireplace. Re-attach the mounting brackets
with the Phillips head screwdriver, and supplied
screws. DO NOT OVER TIGHTEN.
With the help of an assistant, carefully lift completed
unit and place it with the front facing out in the final
location you have chosen for your fireplace.

Make sure to secure the electrical cord before lifting
or moving completed fireplace. When choosing a final
location, make sure you will have clear access to a
grounded electrical outlet.

Read and follow all instructions in this manual before
operating your new fireplace.

ELECTRIC
FIREPLACE
INSERT

Part Name

26EF022

28EF022

33EF022

23EF022

PARTS LIST

Emberbed
Heater/Blower Assembly

Control Panel - 4 Buttons

Control Panel - 5 Buttons

Main PCBA

Control Panel Circuit Board

Front Projection Screen

Flame Generator Drive Motor

Flame Generator/Spinner

Decorative Brick Panels

Remote Control - 4 Buttons

Remote Control - 5 Buttons

MANTEL LOCATION

When choosing a location for your new fireplace,
ensure that the general instructions are followed.
Also, for best effect, install the fireplace out of
direct sunlight.

Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.

ELECTRICAL CONNECTION

A 15 AMP, 120 Volt, 60 Hz circuit with a
properly grounded outlet is required. Preferably, the
fireplace will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
fireplace. Plan the installation to avoid the use of
an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG , three wires

ELECTRICAL SPECIFICATIONS

Voltage: 120 V~, 60Hz
Amps: 11.7 Amps (with heater)
Amps: ＜　0.1 Amps (without heater)
Watts: 1400 Watts (with heater)
Watts: < 10 Watts (without heater)

CLEARANCE TO COMBUSTIBLES

Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.

CLEANING TRIM

Clean the metal trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.

MAINTENANCE

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

MAINTENANCE

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

TROUBLE SHOOTING GUIDE

Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.

with grounding type plug connector and rated
not less than 1875 Watts. The cord shall not be
more than 20 feet (6 m) in length.

OPERATING INSTRUCTIONS CONTROL FUNCTIONS

Figure 5

28EF022
33EF022

Model#

Figure 4

Model#

23EF022
26EF022

E-5

TO ACCESS CONTROL PANEL-

Control panel can be accessed at upper-right corner of insert.

- POWER

The power button supplies power to all of the functions
of the fireplace. The power button will put the insert in a
standby mode. This will turn off all functions at once but
will hold the settings in the memory. By pressing the
Power button again the unit will turn on at the same
settings.

NOTE: Holding the POWER button on the control panel for

10 second will disable the heater function.

- FLAME

Each time the flame button is pressed, the intensity of the
flame decreases. There are 5 brightness levels you can
cycle through and the OFF setting.

- HEATER

Your fireplace consists of a fan forced wire element type
heater. There are 11 thermostat levels you can cycle
through and the OFF or ON settings.
This button on the remote control only turns ON and OFF
heater function.

NOTE: To change between °F and °C press and hold the

HEATER button on the control panel for 10 seconds.

- TIMER

Press the TIMER button will cycle through the 10 timer
settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H,
7H, 8H and 9H) and the OFF setting.

- DOWNLIGHT

The downlight button turns on and off the downlight that illuminate inside of the firebox.

Figure 3

NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.

23/26EF022

28/33EF022

REMOTE/REMOTO/

TÉLÉCOMMANDE

ELECTRIC FIREPLACE REMOTE
TÉLÉCOMMANDE POUR FOYER

INSERTO PARA CHIMENEA REMOTO

E-6

DISPOSAL OF USED BATTERIES

Battery may contain hazardous substances which could endanger the environment and human health.

This symbol marked on the battery and/ or packaging indicates that used battery shall
not be treated as municipal waste. Batteries should be disposed of at an appropriate collection
point for recycling.

By ensuring the used batteries are disposed of correctly, you will help preventing potential
negative consequences for the environment and human health. The recycling of materials
will help to converse natural resources.

For more information about recycling of used batteries, please contact your local municipality waste
disposal service.

REPLACING THE REMOTE CONTROL BATTERY

When the remote control stops operating or its range seems reduced, it is time to replace the battery with a
new one.

1. The battery compartment is located on the back end of the remote.

2. Press the small tab inwards as you slide the battery door open and remove the old battery.

3. Insert a CR2032 battery (2pcs AAA batteries for 23EF022/26EF022), checking that the “+” and “-” terminals of the
battery matches the inside of the battery compartment.

4. Replace the battery compartment door.

Note: When a function is changed from the control

panel or remote control there will be a corresponding
indicator (see Figure 6) on the upper-right of the
projection screen. The indicator shows the function
changed and the level selected by the control panel or
remote control. When the function is turned off, the
corresponding indicator will flash 5 times and then
fade off.

Figure 6

on the upper-right of front projection screen

°
°CF

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.

E-7

TROUBLE SHOOTING GUIDE

SOLUTION

PROBLEM

MODELS: 23EF022, 26EF022, 28EF022 & 33EF022

1. No power, logs do not glow．

2. Logs glow, but no flame effect.

3. Down lights (28EF022 & 33EF022
only) do not light up.

4. Heater does not blow warm air.

5. Heater doesn’t work, but Power
and Heater settings are "ON" and
thermostat is set (see solution 4a.)

1a. Check that unit is plugged into a standard 120V outlet.
1b. Press power button several times, make sure power is set at "ON" position.

4a. Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.

5a.Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet,
and operate as normal.

2a. Press flame button several times.

3a. Try to turn on/off downlight switch several times to make sure downlight is
at "ON" position..

6. Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.

6a. Heater function is locked. Press and hold the POWER button to unlock the
heater function.