Twin-Star International 18EF020GAA, 23EF020GAA, 23EF020GRA, 28EF020GRA, 33EF020GRA Operating Manual

ATTENTION

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: email: [e-mail]

in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203

ATENCIÓN

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: Correo electrónico: [e-mail]

Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203

STOP

STOP

PARE

PARE

ATTENTION

SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : courriel : [e-mail]

pour le service en anglais, composez le 866-661-1218
pour le service en espagnol, composez le 866-661-1218
pour le service en français, composez le 866-374-9203

ARRET

ARRET

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

CONSUMER SAFETY INFORMATION

PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE

WARNING!!

IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSINGP
ROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.

DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

Twin-Star International, Inc.

Delray Beach, FL 33445

Made in China

Printed in China

ELECTRIC FIREPLACE

INSER T

HOMEOWNERS OPERATING MANUAL

MODELS: 18EF020GAA, 23EF020GAA,
23EF020GRA, 28EF020GRA & 33EF020GRA

ALSO Requires-

Wood Fireplace Mantel

VENT FREE FIREPLACE WITH HEA TER

Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
(Twin-Star) fireplace. Please read the Installation&Operating Instructions before using
this appliance.

IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.

Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.

ATTENTION

E-1

U.S.A.

E-mail: [e-mail]
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218

For Customer Service:

IMPORTANT INSTRUCTION

SAVE THESE
INSTRUCTIONS

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1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not

cover the heater. It cannot be used in wardrobe.

3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.

4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.

5. Children being supervised not to play with the
appliance.

6. If possible, always unplug this appliance when
not in use.

7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.

8. If the supply cord is damages, it must be replaced
by the manufacture, its service agent or similarly
qualified persons in order to avoid a hazard.

9. Any repairs to this fireplace should be carried out
by a qualified service person.

10. Under no circumstances should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.

11. Do not use outdoors.

12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.

13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.

14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.

15. Connect to properly grounded outlets only.

16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.

17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occur
abnormal heating, the thermostat protective device
would cut off power supply to avoid the fireplace
damaged or risk of fire.

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:

18. The heaters must not be located immediately
below a socket-outlet.

19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.

20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.

21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.

22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.

23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.

24. See Figure 1 for the follow directions.
This heater is for use on 120 volts. The cord has a

plug as shown in figure 1. See Figure 1 for grounding

instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanet ground
such as a properly gounnded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.

Figure 1

GROUNDING PIN

METAL SCREW

COVER OF GROUNDED
OUTLET BOX

B

A

C

GROUNDING PIN

D

ADAPTER

GROUNDING
MEANS

Emberbed
Heater/Blower Assembly

Control Panel Circuit Board

Main PCBA

Front Projection Screen
Flame Generator Drive Motor
Flame Generator/Spinner
Decorative Brick Panels

Remote Control - 3 Buttons

INSTALLATION INSTRUCTION

E-3

Figure 2

REAR VIEW OF FIREPLACE

INSERT
MOUNTING
BRACKET

18EF020GAA

23EF020GRA

28EF020GRA

33EF020GRA

Position your completed mantel close to its
final location. Make sure you can access the back of
the mantel as your Electric Fireplace Insert will be
installed from the back.

Using a Phillips head screwdriver, remove the screws
and the metal mounting brackets attached on either
side of the fireplaces center opening. Next unpack
the Electric Fireplace Insert carefully. Position the insert
behind the fireplace with front facing the wood mantel.
With the help of an adult assistant, lift the Insert and
gently slide it into the opening in the mantel until the
flange is flush against the inside of the mantel. Make
sure insert is centered left and right in the opening. Be
careful when placing insert and adjusting, bottom of
insert could scratch the finish of the base/hearth
of your fireplace. Re-attach the mounting brackets
with the Phillips head screwdriver, and supplied
screws. DO NOT OVER TIGHTEN.
With the help of an assistant, carefully lift completed
unit and place it with the front facing out in the final
location you have chosen for your fireplace.

Make sure to secure the electrical cord before lifting
or moving completed fireplace. When choosing a final
location, make sure you will have clear access to a
grounded electrical outlet.

Read and follow all instructions in this manual before
operating your new fireplace.

ELECTRIC
FIREPLACE
INSERT

Part Name

Heat On/Off Switch – Black Toggle

Main Power Switch – Red Toggle

Knob for Heater Temperature control

Heat Hi/Low Switch – Black Toggle

PARTS LIST

Flame On/Off Switch - Black Toggle

23EF020GAA

MANTEL LOCATION

When choosing a location for your new fireplace,
ensure that the general instructions are followed.
Also, for best effect, install the fireplace out of
direct sunlight.

Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.

ELECTRICAL CONNECTION

A 15 AMP, 120 Volt, 60 Hz circuit with a
properly grounded outlet is required. Preferably, the
fireplace will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
fireplace. Plan the installation to avoid the use of
an extension cord. If an extension cord must be

used, it must be a minimum 14 AWG ; three wires
with grounding type plug connector and rated
not less than 1875 Watts. The cord shall not be
more than 20 feet (6 m) in length.

ELECTRICAL SPECIFICATIONS

Voltage: 120VAC, 60Hz
Amps: 11.7 Amps
Watts: 1400 Watts

CLEARANCE TO COMBUSTIBLES

Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.

CLEANING TRIM

Clean the metal trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.

MAINTENANCE

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

MAINTENANCE

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

TROUBLE SHOOTING GUIDE

Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.

OPERATING INSTRUCTIONS CONTROL FUNCTIONS

HEAT ON (18/23EF020GAA ) -

Press this switch can turn ON and OFF heater output. And this switch must be in ON position for

HEAT-HI

switch functions to work.

HEAT HI (18/23EF020GAA ) -

The HEAT HI switch can turn on high heat and double output.

FLAME (18/23EF020GAA )-

The flame control switch can turn ON and OFF the flame brightness.

Figure 4

Figure 5

23EF020GRA

28EF020GRA
33EF020GRA

Model#

Model#

Figure 3

Model#

18EF020GAA
23EF020GAA

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POWER (23/28/33EF020GRA) -

The POWER switch supplies power to all of the functions of the fireplace. This switch must be in the on position
for any of the functions including the remote to work.

TEMPERATURE (23/28/33EF020GRA) -

The Temperature control knob is used to set up the room temperature. The further the knob is rotated clockwise,
the higher the set point temperature will be. Turning the knob counter clock-wise will lower the set temperature.
Use this function to help regulate the ambient temperature.

HEATER (23/28/33EF020GRA) -

Your fireplace consists of a fan forced wire element type heater. The HEATER switch turns the heater ON and OFF.
The blower starts to work and blow hot air when turn on this button.

FLAME (23/28/33EF020GRA)-

Each time the flame button is pressed, the intensityof the flame decreases. There are six brightness levels you can
cycle through including the OFF setting.

DOWN LIGHT (28/33EF020GRA ONLY) -

The DOWNLIGHT switch turns on thedown light that illuminate inside of the firebox.

HEAT- ON HEAT- HI

FLAME

TEMPERATURE

TEMPERATURE

HEATER

HEATER

OFF

FLAME

OFF

FLAME

POWER

POWER

DOWN LIGHT

OPERATION INSTRUCTIONS WITHOUT REMOTE

TO ACCESS CONTROL PANEL-

Control panel can be accessed at upper-right corner of insert by pushing and lifting up the small door.

OPERATION INSTRUCTIONS WITH REMOTE