Twin-Star International 20IF100GRA-C202, 20IF100GRA-O107 Owner's Operating Manual

ATTENTION

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: email: [e-mail]

in English Call: 800-318-9373
in Spanish Call: 800-318-9373
in French Call: 800-318-9374

ATENCIÓN

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: Correo electrónico: [e-mail]

Línea para llamadas en inglés: 800-318-9373
Línea para llamadas en español: 800-318-9373
Línea para llamadas en francés: 800-318-9374

STOP

STOP

PARE

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ATTENTION

SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : courriel : [e-mail]

pour le service en anglais, appelez au: 800-318-9373
pour le service en espagnol, appelez au: 800-318-9373
pour le service en français, appelez au: 800-318-9374

ARRÊT

ARRÊT

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION À L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

CONSUMER SAFETY INFORMATION

PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE

WARNING!!

IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING

PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

INFRARED HEATER

OWNERS OPERATING MANUAL

MODELS: 20IF100GRA-C202, 20IF100GRA-O107

Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
fireplace. Please read the Installation&Operating Instructions before using this
appliance.

IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.

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E-mail: [e-mail]
In English Call: 800-318-9373
In French Call: 800-318-9374
In Spanish Call: 800-318-9373

For Customer Service:

WARNING: THIS IS AN UNVENTED,
ELECTRIC APPLIANCE. DO NOT
ATTEMPT TO BURN WOOD OR
MANUFACTURED FIRELOGS IN OR
ON THIS APPLIANCE OR GRATE.

Distributed by
Twin-Star International, Inc. Under license.
duraame

TM

and the duraame ame

logo are trademarks of Duraame, Inc.

Twin-Star International, Inc.
Delray Beach, FL 33445

Made in China • Printed in China

Made in China

Printed in China

© 2011, Twin-Star International, Inc.

IMPORTANT INSTRUCTIONS

SAVE THESE
INSTRUCTIONS

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1. Read all instructions before using this heater.

2. This heater is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of the heater and keep them
away from the sides and rear.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in a wardrobe.

3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.

4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.

5. Children being supervised not to play with the
appliance.

6. Always unplug heater when not in use.

7. Do not operate any heater with a damaged cord or
plug or after the heater malfunctions, has been
dropped or damaged in any manner. Discard heater,
or return to authorized service facility for examination
and/or repair.

8. If the supply cord is damaged, it must be replaced
by the manufacture, its service agent or similarly
qualified persons in order to avoid a hazard.

9. Any repairs to this heater should be carried out
by a qualified service person.

10. Under no circumstances should this heater
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
heater again.

11. Do not use outdoors.

12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate heater where it may fall into a bathtub or other
water container.

13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or similar coverings. Do
not route cord under furniture or appliances. Arrange
cord away from traffic areas and where it will not be
tripped over.

14. To disconnect heater, turn controls to the off, then
remove plug from outlet.

15. Connect to properly grounded outlets only.

16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:

17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occurs
abnormal heating, the thermostat protective device
would cut off power supply to avoid the heater
damaged or risk of fire.

18. The heaters must not be located immediately
below a socket-outlet.

19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the heater.

20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.

21. A heater has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored.

22. Use this heater only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.

23. Always plug heaters directly into a wall outlet/
receptacle. Never use with an extension cord or
relocatable power tap (outlet/ power strip).

24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a

plug as shown in figure 1. See Figure 1 for grounding

instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanet ground
such as a properly gounnded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.

Figure 1

GROUNDING PIN

METAL SCREW

COVER OF GROUNDED
OUTLET BOX

B

A
C

GROUNDING PIN

D

ADAPTER

GROUNDING
MEANS

Blower

Control Panel Circuit Board

Main PCBA

Remote Control - 6 Buttons

PRODUCT ORIENTATION

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20IF100GRA

Part Name

PARTS LIST

Infrared Heater

Figure 2

Filter
Filter Cover
Caster

Touch-up Pen

Touch-up Pen

Caster

HEATER LOCATION

When choosing a location for your new heater,
ensure that the general instructions are followed.
Also, for best effect, install the heater out of direct
sunlight.

ELECTRICAL CONNECTION

A 15 AMP, 120 Volt, 60 Hz circuit with a properly
grounded outlet is required. Preferably, the
heater will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
heater.
CAUTION: Do not exceed the current rating of the
current tap.

Always plug heaters directly into a wall
outlet/ receptacle. Never use with an extension cord or
relocatable power tap (outlet/ power strip).

CLEARANCE TO COMBUSTIBLES

Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.

CLEANING TRIM

Clean the trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.

Periodic cleaning/vacuuming of the filter is recommended.
Make sure the unit is turned OFF and unplugged
whenever you are cleaning the heater.

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this heater if any part of it has been under water. Immediately call a
qualified service technician to inspect the heater and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

MAINTENANCE

WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.

If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this heater if any part of it has been under water. Immediately call a
qualified service technician to inspect the heater and replace any part of the electrical system.

Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.

Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.

Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.

Figure 3

Filter Cover

Filter

ELECTRICAL SPECIFICATIONS

Voltage: 120 V~, 60Hz
Amps: 12.5 Amps (with heater)
Amps: < 0.1 Amps (without heater)
Watts: 1500 Watts (with heater)
Watts: < 10 Watts (without heater)

OPERATING INSTRUCTIONS CONTROL FUNCTIONS

Figure 5

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- POWER

The POWER button supplies power to all of the functions
of the fireplace. The POWER button will put the insert in a
standby mode. This will turn off all functions and hold the
settings in the memory. By pressing the POWER button
again the unit will turn onto at the same settings.

NOTE: Holding the POWER button on the control panel for

10 second will disable the heater function.

- FLAME

1. Pressing the FLAME button will turn on and off the flame
effect.

2. When pressing the FLAME button the display will
enter flame setting mode.

3. There are 5 flame settings that can be selected with the
▼▲ buttons.

- HEATER

1. Pressing the HEATER button will turn on and off the heat
function.

2. When pressing the HEATER button the display will enter
temperature setting mode.

3. When in temperature setting mode pressing the ▼▲

buttons will change the thermostat by 2 °F (1 °C.)
The temperature setting range is between 62 °F - 82 °F
(17 °C and 27 °C).

4. The default temperature is 72 °F (22 °C.)

NOTE: To change between °F and °C press and hold the HEATER button on the control panel for 10 seconds.
NOTE: After the heater function or power is shutoff the blower will continue to run for several minutes to cool the

internal components.

- TIMER

Press the TIMER button will cycle through the 10 timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H
and 9H) and the OFF setting.

Figure 4

NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.

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DISPOSAL OF USED BATTERIES

Battery may contain hazardous substances which could endanger the environment and human health.

This symbol marked on the battery and/ or packaging indicates that used battery shall
not be treated as municipal waste. Batteries should be disposed of at an appropriate collection
point for recycling.

By ensuring the used batteries are disposed of correctly, you will help preventing potential
negative consequences for the environment and human health. The recycling of materials
will help to converse natural resources.

For more information about recycling of used batteries, please contact your local municipality waste
disposal service.

REPLACING THE REMOTE CONTROL BATTERY

When the remote control stops operating or its range seems reduced, it is time to replace the battery with a
new one.

1. The battery compartment is located on the back end of the remote.

2. Press the small tab inwards as you slide the battery door open and remove the old battery.

3. Insert a CR2032 battery, checking that the “+” and “-” terminals of the battery matches the inside of the battery
compartment.

4. Replace the battery compartment door.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003.

TROUBLE SHOOTING GUIDE

SOLUTION

PROBLEM

1. No power, logs do not glow.

2. Logs glow, but no flame effect.

3. Heater does not blow warm air.

4. Heater doesn’t work, but Power
and Heater settings are "ON" and
thermostat is set (see solution 4a.)

1a. Check that unit is plugged into a standard 120V outlet.

1b. Press power button several times, make sure power is set at "ON" position.

3a. Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.

4a.Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet,
and operate as normal.

2a. Press flame button several times.

5. Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.

5a. Heater function is locked. Press and hold the POWER button to unlock the
heater function.