TwinStar 7HM1000, 8HM1500 Owner's Operating Manual
ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: www.twinstarhome.com
in English Call: 800-318-9373
in Spanish Call: 800-318-9373
in French Call: 800-318-9374
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: www.twinstarhome.com
Línea para llamadas en inglés: 800-318-9373
Línea para llamadas en español: 800-318-9373
Línea para llamadas en francés: 800-318-9374
STOP
STOP
PARE
PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU DES QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : www.twinstarhome.com
pour le service en anglais, appelez au: 800-318-9373
pour le service en espagnol, appelez au: 800-318-9373
pour le service en français, appelez au: 800-318-9374
ARRÊT
ARRÊT
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE OPERATING THIS APPLIANCE.
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
OWNERS OPERATING MANUAL
MODELS: 7HM1000, 8HM1500
Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
heater. Please read the Operating Instructions before using this appliance.
IMPORTANT: Read all instructions and warnings carefully before operating.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.
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www.twinstarhome.com
In English Call: 800-318-9373
In French Call: 800-318-9374
In Spanish Call: 800-318-9373
For Customer Service:
Distributed by
Twin-Star International, Inc. Under license.
duraflame
TM
and the duraflame flame
logo are trademarks of Duraflame, Inc.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China • Printed in China
Made in China
Printed in China
IMPORTANT INSTRUCTION
SAVE THESE
INSTRUCTIONS
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1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of the heater and keep them
away from the sides and rear.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in a wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. Always unplug heater when not in use.
7. Do not operate any heater with a damaged cord or
plug or after the heater malfunctions, has been
dropped or damaged in any manner. Discard heater,
or return to authorized service facility for examination
and/or repair.
8. If the supply cord is damaged, it must be replaced
by the manufacture, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this heater should be carried out
by a qualified service person.
10. Under no circumstances should this heater
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
heater again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate heater where it may fall into a bathtub or other
water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or similar coverings. Do
not route cord under furniture or appliances. Arrange
cord away from traffic areas and where it will not be
tripped over.
14. To disconnect heater, turn controls to the off, then
remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occurs
abnormal heating, the thermostat protective device
would cut off power supply to avoid the heater
damaged or risk of fire.
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the heater.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. A heater has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored.
22. Use this heater only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Always plug heaters directly into a wall outlet/
receptacle. Never use with an extension cord or
relocatable power tap (outlet/ power strip).
24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a
plug as shown in figure 1. See Figure 1 for grounding
instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanent ground
such as a properly gounnded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS
PRODUCT ORIENTATION
Display
Air outlet
Figure 2
Control Panel
Remote Receiver
Caster
Blower Assembly
Infrared Heater Assembly
Control Panel - 3 Buttons
Main PCBA
Control Panel Circuit Board
Remote Control - 3 Buttons
Face Cover
Filter
Filter Cover
Caster
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8HM1500
Part Name
PARTS LIST
7HM1000
HEATER LOCATION
When choosing a location for your new heater,
ensure that the general instructions are followed.
Also, for best effect, install the heater out of direct
sunlight.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a properly
grounded outlet is required. Preferably, the
heater will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
heater.
CAUTION: Do not exceed the current rating of the
current tap.
Always plug heaters directly into a wall
outlet/ receptacle. Never use with an extension cord or
relocatable power tap (outlet/ power strip).
ELECTRICAL SPECIFICATIONS
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.
CLEANING TRIM
Clean the trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.
Periodic cleaning/vacuuming of the filter is recommended.
Make sure the unit is turned OFF and unplugged
whenever you are cleaning the heater.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been under water. Immediately call a
qualified service technician to inspect the heater and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
MAINTENANCE
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this heater if any part of it has been under water. Immediately call a
qualified service technician to inspect the heater and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.
Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.
Figure 3
Filter Cover
Filter
Model
Amps
Watts
Voltage
7HM1000
8.33 Amps
1,000 Watts
120 V~, 60 Hz
8HM1500
12.5 Amps
1,500 Watts
OPERATING INSTRUCTIONS CONTROL FUNCTIONS
Figure 4
7HM1000
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TO ACCESS CONTROL PANEL-
Control panel can be accessed on the front panel of the heater.
- POWER
The POWER button supplies power to all the functions of the
heater. Pressing the POWER button the heat setting lights
will illuminate.
- SETTING TEMPERATURE
Allow the product to operate until the ambient room temperature
reaches the desired comfort level.
To adjust the thermostat, press button to increase the
temperature and press to decrease the temperature.
Use this function to help regulate the ambient temperature level.
NOTE: After the heater function or power is shutoff the blower
will continue to run for several minutes to cool the internal
components.
Figure 5
NOTE: PLEASE OPERATE REMOTE
TRANSMITTER AT A SLOW MEASURED
PACE. PRESS THE REMOTE CONTROL
BUTTONS WITH AN EVEN MOTION
AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID
SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.
8HM1500
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TROUBLE SHOOTING GUIDE
SOLUTION
PROBLEM
1. Heater does not blow warm air.
1a. The ambient temperature is higher than the thermostat setting. Adjust the
setting higher.
1b. Unplug the unit from the wall outlet for 2 hours. After 2 hours plug the
unit back into wall outlet, and operate as normal.
1c. Check if the air inlet is blocked or the air filter is dirty and needs to be cleaned.
MODELS: 7HM1000, 8HM1500
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the environment and human health.
This symbol marked on the battery and/ or packaging indicates that used battery shall
not be treated as municipal waste. Batteries should be disposed of at an appropriate collection
point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing potential
negative consequences for the environment and human health. The recycling of materials
will help to conserve natural resources.
For more information about collection and recycling of used batteries, please contact
your local municipality or your waste disposal service.
REPLACING THE REMOTE CONTROL BATTERIES
When the remote control stops operating or its range seems reduced, it is time to replace the battery with a new ones.
1. The battery compartment is located on the back end of the remote.
2. Press and slide the battery door open and remove the old batteries.
3. Insert 2pcs AAA batteries, checking that the + and - sides of the battery match inside the battery compartment.
4. Replace the battery compartment door.
2. Low air outlet speed and higher
temperature.
2a. Check if the air inlet is blocked or the air filter is dirty and needs to be cleaned.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries.
FCC AND IC
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