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Twin Eagles
Outdoor Ice Maker
18909A 04/15
Model: TEIM15-E
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CONTENTS
Important Safety Instructions.................
Warranty Registration .....................
Installing your ice machine......................
Selecting the location..........................
Outdoor Installation ............................
Cabinet Clearances ...........................
Leveling legs ....................................
Electrical Connection .................................................
Installing the drain plumbing ...................
Drain pump .............................................
Connecting the water supply.............................
Dimensions for TEIM15-E.................
Recommended Rough in Opening Dimensions
for TEIM15-E .................................
Operation, Care, and Cleaning.......................................
Operation (Turning on the ice machine)........
The Ice Making Process .............................................
Ice Production .............................................................
New Sounds .............................................
Care of the Ice machine...............................
Cleaning the Ice Machine.............................................
Stainless steel maintenance ...........................................
Troubleshooting Guide.........................
Energy Saving Tips .........................................................
Preparing the ice machine for storage............
Drain pump removal instructions ...................................
Obtaining Service ..............................
Warranty .........................................................................
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NOTE
IMPORTANT SAFETY INSTRUCTIONS
Important Safety Instructions
Warnings and safety instructions appearing in this guide
are not meant to cover all possible conditions and situations that may occur. Common sense, caution, and care
must be exercised when installing, maintaining, or operating this appliance.
Recognize Safety Sym-
bols, Words, and Labels.
WARNING-Hazards or unsafe practices with high
probability of personal injury or property / product damage.
CAUTION-Hazards or unsafe practices which could
result in personal injury or property or product damage.
If the ice machine was shipped or has been laying on its
back for any period of time allow the ice machine to sit
upright for a period of at least 24 hours before plugging in.
This will assure oil returns to the compressor. Plugging the
ice machine in immediately may cause damage to internal
parts.
Warranty Registration
It is important you send in your warranty registration card
immediately after taking delivery of your ice machine.
The following information will be required when registering
your ice machine.
Service Number
Serial Number
Date of Purchase
Dealer’s name and address
NOTE-Important information to help assure a problem
free installation and operation.
Remove Interior Packaging
Your ice machine has been packed for shipment with all
parts that could be damaged by movement securely fastened. Remove internal packing materials and any tape
holding internal components in place. The owners manual
is shipped inside the product in a plastic bag along with the
warranty registration card, and other accessory items.
Important
Keep your carton and packaging until your ice machine has
been thoroughly inspected and found to be in good condition. If there is damage, the packaging will be needed as
proof of damage in transit. Afterwards please dispose of all
items responsibly in particular the plastic bags which can
be a suffocation hazard.
Note to Customer
This merchandise was carefully packed and thoroughly
inspected before leaving our plant. Responsibility for its
safe delivery was assumed by the retailer upon acceptance
of the shipment. Claims for loss or damage sustained in
transit must be made to the retailer.
DO NOT RETURN DAMAGED MERCHANDISE TO THE
MANUFACTURER - FILE THE CLAIM WITH THE RE-
TAILER.
The service number and serial number can be found on the
serial plate which is located inside the ice machine on the
left side of the liner. See Figure 1.
Figure 1
Help Prevent Tragedies
Child entrapment and suffocation are not problems of the
past. Junked or abandoned refrigerators are still dangerous. Even if they sit out for “just a few hours”.
If you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before you throw away your old refrigerator or freezer:
• Take off the doors or remove the drawers.
• Leave the shelves in place so children may not easily
climb inside.
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Page 4
INSTALLING YOUR ICE MACHINE
Select Location
The proper location will ensure peak performance of
your appliance. We recommend a location where the ice
machine will be out of direct sunlight and away from heat
sources. To assure your product performs to specications
the recommended installation location temperature range
is from 55 to 80°F (13 to 27°C) for built in ice machines,
55 to 90°F (13 to 32°C) for freestanding ice machines. Ice
machine will not perform correctly in ambient temperatures
less than 55°F (13°C).
Outdoor Installation
Only the TEIM15-E model is suitable for outdoor installations.
Building codes may require a ground fault circuit interrupter electrical receptacle to supply electrical power to the ice
machine for outdoor applications, (see “Electrical Connection” section).
Do not install in a location where the ice machine will be exposed to direct sun exposure as this may result in unsatisfactory performance.
Winterizing Your Outdoor Ice Machine
For instructions on winterizing your ice machine see page
16, “Preparing the Ice Machine for Storage”.
Cabinet Clearance
Ventilation is required from the bottom front section of the
ice machine. Keep this area open and clear of any obstructions. Adjacent cabinets and counter top can be installed
around the ice machine as long as the front grille remains
unobstructed.
Front Grille,
keep this area
open.
Front
Leveling
Legs
Figure 2
Rear
leveling legs
Leveling Legs
Adjustable legs at the front and rear corners of the ice ma-
chine should be set so the ice machine is rmly positioned
on the oor and level from side to side and front to back.
The overall height of your Twin Eagles ice machine may be
adjusted from 333⁄4” (85.7cm) with the leveling legs turned
in, and up to 343⁄4” (88.3cm) with the leveling legs extended.
To adjust the leveling legs, place the ice machine on a solid
surface and protect the oor beneath the legs to avoid
scratching the oor. With the assistance of another per-
son, lean the ice machine back to access the front leveling
legs. Raise or lower the legs to the required dimension by
turning the legs. Repeat this process for the rear by tilting
the ice machine forward using caution to prevent the door
from opening. On a level surface check the ice machine for
levelness and adjust accordingly.
The front grille screws may be loosened and the front grille
adjusted to the desired height. When adjustment is complete tighten the two front grille screws. (See Figure 3).
Front Grille
Do not obstruct the front grille. The openings within the
front grille allow air to ow through the condenser heat exchanger. Restrictions to this air ow will result in increased
energy usage and loss of cooling capacity. For this reason
it is important this area to not be obstructed and the grille
openings kept clean. Twin Eagles does not recommend the
use of a custom made grille as air ow may be restricted
because of inadequate openings. (See Figure 2).
Figure 3
4
Front Grille
Front grille screw
Page 5
NOTE
INSTALLING THE DRAIN PLUMBING
• Do not splash or spray water from a hose on the ice
machine. Doing so may cause an electrical shock,
which may result in severe injury or death.
• This ice machine should not, under any circumstances, be installed to an un-grounded electrical
supply.
Electrical Connection
A grounded 115 volt, 15 amp dedicated circuit is required.
This product is factory equipped with a power supply
cord that has a three-pronged, grounded plug. It must be
plugged into a mating grounding type receptacle in accordance with the National Electrical Code and applicable
local codes and ordinances (see Figure 4). If the circuit
does not have a grounding type receptacle, it is the responsibility and obligation of the customer to provide the proper
power supply. The third ground prong should not, under
any circumstances, be cut or removed.
Electrical Extension cords
should not be used. They can
be hazardous and cause decient operation. The wall
receptacle should be located near the ice machine and
be a polarized type with adequate ground protection.
The ice machine must be installed to your local building codes and ordinances.
Risk of electrical shock or personal injury could occur due
to moving components, if machine compartment access
cover is removed before unplugging the ice machine.
Drain Plumbing
Your ice machine requires drain plumbing. There are 2
variations of ice machines in regards to the installation of
the drain plumbing, without a drain pump (gravity drain),
and with an optional drain pump.
Gravity Drain, no drain pump.
Your ice machine requires a gravity drain (Figure 5) that
requires 5⁄8 inch inside diameter (I.D.) tubing from the back
of the ice machine to a plumbed connection to a sanitary
sewer. Remove the access panel to plumb in drain connection. The gravity drain location for built-in ice machines can
be within the shaded area shown in Figure 7.
Optional Drain Pump (model: TEDP-KIT-E)
An optional drain pump (Figure 6) is available if you do not
have access to a gravity drain. Installation instructions are
provided with the optional drain pump. Contact Twin Eagles
customer service for ordering.
Observe and follow all local codes when installing ice
machine.
Figure 4
Ground Fault Circuit Interrupters (GFCI) are prone to
nuisance tripping which will cause the ice machine to shut
down. GFCI’s are generally not used on circuits, with powered equipment, that must run unattended for long periods
of time, unless required to meet local building codes and
ordinances.
This drain pump is designed to be installed in Twin Eagles
ice machines only.
Failure to use an adequate
drainage system, will result in
surrounding water damage and/or poor ice production.
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Page 6
OPTIONAL DRAIN PUMP
The Twin Eagles Drain Pump is designed to remove drain
water from ice machines installed in areas without direct
drainage access. The sealed reservoir pump collects the
melted ice water and pumps it to a maximum lift of eight (8)
feet (2.44 meters) through 3⁄8” I.D. vinyl tubing to a drain.
Figure 5
This pump has been evaluated for use with water only.
NOTE: Reasonable care and safe methods should be practiced. Do NOT work with energized electrical equipment
11⁄2” Drain pipe
in a wet area. Read and follow the installation instructions
listed in this manual.
Ice Machine
83⁄8”
(21.3cm)
63⁄4”
(17.1cm)
41⁄16”
(10.3cm)
Figure 6
9
⁄16” (1.4cm)
23⁄8” (6.0cm)
143⁄4”
(37.5cm)
Access
panel
Access
panel
18”
(45.7cm)
Risk of electric shock - This pump is supplied with a
grounding conductor and grounding-type attachment plug.
To reduce the risk of electric shock, be certain that it is connected only to properly grounded, grounding-type receptacle.
Maintenance
The following items require review on a regular basis.
1. Check that the vent line is open, free of kinks/sharp
bends, so that air ows freely from the pump reservoir.
2. Check that the discharge tubing is free of foreign mate-
rial (algae, etc.) and kinks/bends. Conrm that the
check valve is operational by observing that the water
ow is evident in one (1) direction only - out of the
pump. Remove and clean as required.
211⁄2”
(54.9cm)
Figure 7
Drain
Access
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Page 7
NOTE
CONNECTING THE WATER SUPPLY
Water Supply
The ice machine must be connected to a potable, active
cold water supply line delivering water pressure at a minimum of 20 psi and a maximum of 120 psi.
• Water connection is made through a right angle garden
hose tting supplied with the ice machine. See Figure 9
for detailed instructions. DO NOT USE ANY THREAD
SEALERS.
• A water lter can be used with this ice machine. A qual-
ity lter can help remove particles as well as remove
taste and odors from water.
• DO NOT USE A “REVERSE OSMOSIS” FILTERING
DEVICE.
• Softened water is not recommended. This will produce
soft, cloudy ice cubes that will stick together.
• De-ionized water is not recommended. This water will
not form solid ice cubes.
• A water specialist can recommend proper water treatment.
• When installing a water line for this ice machine a
shutoff valve is recommended. NOTE: DO NOT USE A
SELF-PIERCING TYPE VALVE.
• After installation of water line, turn on water and check
for any leaks around all ttings before positioning unit
back against wall. Additional tightening may be needed.
• Allow for extra water line coiled behind the unit as
shown in Figure 8 for built-in installations for easy removal of ice machine and to help prevent the water line
from kinking.
Figure 8
1
⁄4 inch
Tubing from
Cold Water Line
Clamp and
Screw
Garden Hose
Fitting
6”
(15.2cm)
2” (5.1cm)
The ice machine is designed to make clear ice from the
majority of water sources on a daily basis. If your results
are unsatisfactory, your water may need to be ltered or
treated.
Secure the water supply line to the back of the cabinet with
the screw and clamp provided in the corner of the back
panel. (See Figure 8).
Rubber Washer
Adapter
Compression Fitting
Compression Nut
(Tighten nger
tight then 2 complete revolutions)
Fitting Valve
Figure 9
The water line tting sup-
plied with your ice machine
is to be used on a 1⁄4 inch copper water supply
line only. Do not attach a plastic supply line using
this tting.
1
⁄4 inch Copper
Water Supply Line (*)
From Water Supply
to Ice Machine
(*) Supplied by Customer
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Page 8
147⁄8”
(37.8 cm)
DIMENSIONS FOR TEIM15-E
211⁄2”
(54.6 cm)
171⁄2”
(44.5 cm)
371⁄16”
(95.4 cm)
263⁄8”
(67 cm)
CL water supply
333⁄4” to 343⁄4”
(85.7 to 88.3 cm)
2” (5.1 cm)
CL water supply
6” (15.2 cm)
** 34” to 35”
(86.4 to 88.9cm)
8”
(20.3 cm)
3” to 4”
(7.6 to 8.8 cm)
2” (5.1 cm)
CL gravity
drain
235⁄8”
(60 cm)
ROUGH IN OPENING DIMENSIONS, FOR TEIM15-E
Electrical Requirements: A grounded 115 volt, 15
amp dedicated circuit is required. A GFCI receptacle may be required for outdoor models.
Power outlet can be located in the back wall behind
the ice machine. Add 1” to depth for thickness of
plug, or recess outlet 1” into the wall. Power outlet
can also be installed in adjacent cabinetry with a
cutout for routing of power cord. Follow all local
building codes when installing electrical and the ice
machine.
Product weight = 100 lbs. (45.5 kg.)
*24” (61 cm)
standard cabinet
depth
15” (38.1 cm)
* Depth dimension may vary depending on
each individual installation.
** Minimum rough in opening required is to be
larger than the adjusted height of the cabinet.
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OPERATION, CARE, AND CLEANING OF YOUR ICE MACHINE
O
N
O
F
F
O
N
O
F
F
C
L
E
A
N
O
N
O
F
F
C
L
E
A
N
Operation (Turning on the ice machine)
Once the drain and water supply are connected, and the
ice machine is in place and leveled, plug in the service
cord. Place the switch to the “ON” position to turn on the ice
machine. The switch is located in the front grille, see Figure
11 for location.
The Ice Making Process
Your ice machine is unique in how it forms ice with fractional freezing to form a slab of ice that is clear and has less
mineral content than the water it is produced from. This is
accomplished by running water over the cold evaporator
plate (see Figure 10) which gradually freezes the water to
produce the ice slab. Mineral deposits are left in the reservoir.
Figure 12
The ice machine will keep producing ice until the ice
machine’s bin is full and will restart automatically when
ice needs to be replenished in the bin. The ice bin is not
refrigerated, and some melting will occur. Allow your ice
machine to run for 24-48 hours to accumulate ice in the ice
machine’s bin.
Figure 10
When the ice slab reaches the correct thickness, the ice
sheet is released and slides onto the grid cutter (see Figure
12). Here, the ice slab is cut into squares by the grid cutter’s heated wires (see Figure 13). The water containing
the rejected minerals is drained after each freezing cycle.
Fresh water enters the machine for the next ice making
cycle.
Evaporator
Distributor
Make sure the distributor
tubing is not in the path
of the ice slab.
Front panel
On
Front Panel Screws
Grid Cutter
Ice Deector
Off
Ice Scoop
Mounted to
Back of Door
Bin Level
C
L
E
A
N
Clean
Sensor
Switch
Positions
On/Off/Clean
Selector Switch
C
O
L
O
E
F
A
N
F
N
Evaporator
Reservoir
Figure 13
Distributor
Circulation Pump
Reservoir Drain
Plug
Figure 11
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Page 10
NOTE
NOTE
NOTE
OPERATION, CARE, AND CLEANING OF YOUR ICE MACHINE
The bin level sensor is located in the ice bin, it senses
when the ice supply is low or full and starts or stops the ice
making process accordingly.
If the water supply is turned off to the ice machine be sure
to set the selector switch to the “OFF” position.
Ice Production
Your unit will produce ~ 30lbs of ice in a 24-hour period
when installed in a 70°F ambient with a 55°F water supply.
“Initial” ice production and ice accumulated in the storage
bin will vary signicantly. This is normal. During the rst
24-hours of operation the unit will produce ~30lbs of ice at
the above temperature conditions, but when starting with
an empty ice storage bin, the storage bin may only accumulate ~ 18lbs of ice. By design, the ice storage bin is
maintained at a temperature slightly above freezing to allow
the stored ice to slowly melt, to preserve the clarity and assure a constant supply of fresh ice. As ice is accumulated
in the bin, the ice production rate will overcome the ice melt
and the storage bin will ll to capacity.
Care of the Ice Machine
1. Avoid leaning on the cabinet door. You may bend the
door hinge or tip the ice machine.
2. Exercise caution when sweeping, vacuuming or mopping near the front of the ice machine. Damage to the
grille and/or switch can occur.
3. Periodically clean the inside of the ice machine components and inside of the ice machine with mild soap and
water.
Be sure to rinse all residual cleaner off the surfaces that
may come into contact with the ice.
4. If your ice machine has either a stainless steel door
and/or cabinet, to keep it looking its best, we recommend periodically applying a stainless steel cleaner
and a non-abrasive stainless steel polish. This is especially important for outdoor applications and locations
near salt-water environments. See page 13 for stainless steel maintenance.
Cleaning the Ice Machine
Some impurities will remain and build up in the ice machine
and stick to the ice machine’s parts over time. This build-up
must be removed for proper ice production, ice quality, and
ice machine life. Your ice machine is equipped with a cleaning mode that will help in cleaning out these impurities.
New Sounds
The ice machine will make sounds that are different than
your household refrigerator. Because these sounds are
new to you they may be of a concern but are most likely
normal, such as ice falling onto hard surfaces and water
cascading across the evaporator. Following are some of the
sounds that you may hear:
A buzzing sound will be heard when the water valve
opens to ll the water reservoir.
You may hear a rattling noise which could be water ow-
ing through the water line.
A splashing sound may be heard when water is owing
over the evaporator plate and into the water reservoir.
When the ice slab is released from the evaporator plate
you may hear a “thud” as it slides onto the grid cutter.
At the end of an ice making cycle you may hear a gur-
gling sound which is refrigerant hot-gas owing through
the evaporator to release the ice slab for harvest.
When the condenser fan turns on you might hear the air
circulating over the condenser.
The impurities will need to be cleaned of this build-up
regularly (at the very least, annually), depending on use
and water hardness. Use a nickel safe ice machine cleaner,
including but not limited to the following brands. Ice machine cleaners are available at most appliance retailers or
through the cleaner manufacturers web site.
Kirby’s Certied ice machine cleaner, 100% nickel safe
Nu-Calgon nickel safe ice machine cleaner
Franklin Machine Products nickel safe ice machine
cleaner
To clean the ice machine:
1. Switch the selector switch to the “OFF” position.
2. Remove all the ice from the bin.
3. Remove the front panel by removing the 2 screws.
(See Figure 14).
Front
Panel
Figure 14
Front Panel
Screws
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Page 11
NOTE
OPERATION, CARE, AND CLEANING OF YOUR ICE MACHINE
4. Remove the drain plug at the bottom of the reservoir to
drain any remaining water and then reinstall.
Drain plug
in bottom of
reservoir.
Figure 15
5. Allow the ice to fall from the evaporator, remove and
discard slab of ice. (See gures 16 and 17).
Allow ice slab
to fall on to
grid cutter
Figure 16
Remove ice
slab and
discard
6. Determine the proper amount of cleaner from the ice
machine cleaner manufacturer’s mixture ratio based on
3⁄4 gallon (2.81 liters) of water (refer to the manufac-
turer’s mix ratio directions). Check to be sure the reser voir drain plug is installed that was removed in step 4.
Add the recommended amount of concentrated clean ing solution to the reservoir of the ice machine. This can
be done by pouring the solution on the evaporator,
which will ow down into the reservoir. (See gure 18).
Figure 18
7. Switch the selector switch on the grille of the ice ma-
chine to the “CLEAN” position. The ice machine will
automatically start and stop the cleaning cycle and ¾ of
a gallon (2.81 liters) of water will automatically be
added to the cleaning solution.
8. The total cleaning time will end in 49 minutes. The
cleaning cycle will automatically rinse the evaporator
plate and also drain the cleaning solution and rinse the
reservoir with water.
9. After the cleaning cycle has ended check that the build-
up has been removed. The evaporator plate should be
clean, shiny, and smooth to the touch. If build-up is still
visible, repeat the cleaning cycle above.
10. Clean the ice machine’s interior, ice scoop, interior door
panel and door gasket with mild soap and water. Using
two (2) tablespoons of baking soda in one (1) quart of
warm water while cleaning will help remove odors.
Rinse with fresh water.
DO NOT USE ANY ABRASIVE CLEANING PROD UCTS.
11. Replace the front panel.
12. Your ice machine is now clean and sanitized and may
be put back into operation by switching the selector
switch to the “ON” position.
Figure 17
Discard the rst batch of ice.
In the unlikely event a power interrupt occurs during the
clean cycle, you need to start over from the beginning to
assure complete cleaning and rinsing of the cleaning agent
from the machine.
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Page 12
NOTE
STAINLESS STEEL MAINTENANCE
Background
Stainless steel does not stain, corrode, or rust as easily as
ordinary steel, but it is not stain or corrosion proof. Stainless steels can discolor or corrode if not maintained properly.
Stainless steels differ from ordinary carbon steels by the
amount of chromium present. It is this chromium that
provides an invisible protective lm on the surface called
chrome-oxide. This protective chrome-oxide lm on the
surface can be damaged or contaminated, which may
result in discoloration, staining, or corrosion of the base
metal.
Care & Cleaning
Routine cleaning of the stainless steel surfaces will serve to
greatly extend the life of your product by removing contaminants. This is especially important in coastal areas which
can expose the stainless to severe contaminants such as
halide salts, (sodium chloride).
Stainless steel products should never be installed, or stored
in close proximity to chlorine chemicals.
Whichever cleaning product you chose, it should be used
in strict accordance with the instructions of the cleaner
manufacturer.
It is strongly recommended to periodically inspect and thoroughly clean crevices, weld points, under gaskets, rivets,
bolt heads, and any locations where small amounts of liquid
could collect, become stagnant, and concentrate contaminates. Additionally, any mounting hardware that is showing
signs of corrosion should be replaced.
Frequency of cleaning will depend upon the installation
location, environmental, and usage conditions.
Choosing a Cleaning Product
The choice of a proper cleaning product is ultimately that
of the consumer, and there are many products from which
to choose. Depending upon the type of cleaning and the
degree of contamination, some products are better than
others.
Typically the most effective and efcient means for routine
cleaning of most stainless steel products is to give the surfaces a brisk rubbing with a soft cloth soaked in warm water
and a gentle detergent, or mild mixture of ammonia. Rubbing should, to the extent possible, follow the polish lines of
the steel, and always insure thorough rinsing after cleaning.
Although some products are called "stainless steel cleaners," some may contain abrasives which could scratch the
surface, (compromising the protective chrome-oxide lm),
and some many contain chlorine bleach which will dull,
tarnish or discolor the surface if not completely removed.
After the stainless surfaces have been thoroughly cleaned,
a good quality car wax may be applied to help maintain the
nish.
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Page 13
TROUBLESHOOTING GUIDE
Before calling a service provider try the trouble shooting
suggestions below.
Ice Machine Operation
Ice machine does not operate
Is the ice machine’s power cord plugged in? Plug the
power cord into a grounded 3 prong outlet.
Is the selector switch in the front grille set to the “ON”
position? Check the switch to be sure it is in the “ON”
position.
Is a fuse blown or a circuit breaker been tripped? Replace a blown fuse or reset a tripped circuit breaker.
Is the temperature of the room cooler than it normally
is? The minimum room temperature is 55°F (13°C). The
bin thermistor may shut off the ice machine prematurely
before the bin is full of ice. If the room temperature remains low the ice machine may not restart.
Is there a drain pump in the ice machine? If a large
amount of water was added to the ice machine then you
should wait a few minutes for the drain pump to dispose of
it. If there is still water in the ice bin check the drain pump
vent line and drain line for obstructions or kinking. (See
“Troubleshooting the drain pump” on page 15.
The ice machine is noisy
Many sounds of an ice machine are different than your
household refrigerator. This subject is discussed on page
11, but check the following:
production cycle can take up to 11⁄2 hours. Initial start up
cycles can take longer. Check the ice machine after 24
hours for ice accumulation in the bin.
Is the reservoir drain plug in place? Check that the
reservoir drain plug is properly seated.
Is the water distributor tube restricted? Run a cleaning
cycle to clean the ice machine. Also check any lters to
make sure they are not restricted.
Is the condenser fan air ow restricted? Make sure the
grille in the front of the ice machine is open for proper air
circulation.
Is the room and/or water temperature to warm? Move the
ice machine to an area where the ambient temperature
does not exceed 110°F (43°C) for prolonged periods of
time. The ice machine should not be placed next to a heat
source such as an oven. Check the cold water connection.
Is there scale build up in the ice machine? If there is
scale build up on the evaporator, the ice machine needs to
be cleaned. See “Cleaning the Ice machine”.
Ice Quality
Odor, grey color, or off taste in the ice
Is there mineral scale build up on the evaporator
plate? The ice machine needs cleaning. See “Cleaning
the Ice Machine”.
Is there a high mineral content in the water? The water
may need to be ltered.
Do you hear water being circulated in the ice machine? This is a normal sound as owing water is required
in the ice making process..
Is there a “whoosing” sound? Make sure water is getting to
the ice machine. Also check to make sure the drain plug is
fully seated in the water reservoir.
Is there an ice slab caught between the evaporator plate
and the grid cutter? First check to see if the ice machine is
level. If the ice machine is level run a cleaning cycle.
Ice Production
Little or no ice production from the ice machine
Is the selector switch set to the “ON” position? Check
the switch to be sure it is in the “ON” position.
Is water getting to the ice machine? Make sure nothing is
disrupting the water supply such as a closed water valve
or a blown fuse or tripped circuit breaker.
Has the ice machine just been started? A typical ice
Are drink or food items being stored in the ice bin? Remove drinks and food from the ice bin.
Clumps of ice
Are there clumps of ice in the bin? If the ice isn’t used
on a regular basis it will melt and form into clumps. Break
up the ice clumps with the ice scoop.
Ice cubes are too small
Is there low ice consumption? Ice is slowly melting in
the ice bin which will affect the size of the cubes. This is
normal operation. New fresh ice cubes will return to the
regular size.
Is the ice slab releasing? Clean the evaporator. See
“Cleaning the Ice Machine”.
Is the water supply line kinked, preventing proper water ll.
Is the drain plug securely seated in the reservoir?
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Page 14
NOTE
NOTE
TROUBLESHOOTING GUIDE AND ENERGY SAVING TIPS
Is the distributor tube restricted? See Figures 10 and
11 on page 10 for the distributor tube location. To gain
access to the distributor tube remove the front panel ( see
Figure 14 on page 11). Check the water line to the ice machine to make sure there are no restrictions or kinks in the
line. Check all lters to make sure they are not restricted.
Check that the water ows evenly out of the distributor
tube, if not, clean the ice machine. See “Cleaning the Ice
Machine”.
Plumbing Problems
Assure that the drain hose aligned over the drain.
Move the ice machine to align the drain.
Is the ice machine draining properly? Check that there
are no kinks or restrictions in the drain lines; this can
cause water to back up in the ice bin. Check that foreign
material is not blocking the ice bin drain located at the
right rear corner of the ice bin. Check the drain pump
discharge and vent line or any restrictions or kinks. Check
that the drain pump is level.
The pump runs, but no water is pumped out:
• Check that the vent is clear and free of restrictions.
• Check the discharge/drain line to make certain there
are no restrictions.
• Make sure that the discharge/drain tubing has not
exceeded the maximum lift of eight (8) feet (2.44
meters) and the horizontal run is not greater than
twenty (20) feet (6.1 meters).
The pump runs and then quickly turns off repeatedly:
• Check to make certain the drain pump is level.
• Check that the vent is clear and free of restrictions.
The ice machine is running but not producing ice:
The ice bin backed-up with water would indicate the
pump is in an overow condition that would shut off the
ice machine.
• Check to see if water is running over the evaporator
plate, see Figure 10 and 11 on page 10. If not the
reservoir may not have lled properly or the drain is
leaking. Call Twin eagles customer service at
562-802-3488.
If there are plumbing issues outside of the ice machine,
they cannot be repaired by the service technician. A quali-
ed plumber will have to be called.
Troubleshooting the Drain Pump
If the drain pump reservoir (not the ice machine bin)
reaches overll condition, the power to the ice machine will
be shut off.
If the ice machine is not working, check the following:
• Make sure there is power at the receptacle.
• Make sure the ice machine is turned on.
• Make sure the ice bin is not full.
• Discharge/drain line is restricted.
Then check the drain pump:
The pump does not run:
• Make sure the pump is plugged in and there is power
to the receptacle.
• Check the inlet to the drain pump for debris and clean
as needed. Remove clamps and inlet tube from drain
pump to check for and remove debris.
• Make certain the vent line is free of kinks/sharp bends
or restrictions.
• Make certain there is enough water to activate the
drain pump. It will take at least one (1) quart (.95 liters)
of water to activate the drain pump.
Energy Saving Tips
The following suggestions will minimize the
cost of operating your ice machine appliance.
1. Do not install your appliance next to a hot appliance,
(cooker, dishwasher, etc.). heating air duct, or other
heat sources.
2. Install product out of direct sunlight.
3. Assure the front grille vents at front of the ice machine
beneath the door are not obstructed and kept clean to
allow ventilation for the refrigeration system to expel
heat.
4. Plug your appliance into a dedicated power circuit. (Not
shared with other appliances).
5. Minimize door openings and duration of door openings.
6. Set the control to the “off” position if cleaning the ice
machine requires the door to be open for an extended
period of time.
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Page 15
NOTE
PREPARING THE ICE MACHINE FOR STORAGE
If the ice machine is moved, not used for an extended period of time, or will be in an area that may experience freezing temperatures, it is necessary to remove any remaining
water in the ice-making system.
This ice machine must have all water drained and removed
to prevent ice machine damage as well as possible water
damage to the surrounding area in freezing conditions.
These damages are not covered under warranty.
Do not use any type of anti-freeze or other solution as a
substitution for properly draining the ice machine.
Clean the Ice Machine
Cleaning the ice machine will help prevent mold and mildew growth as well as sanitize the ice machine for storage.
See page 11 for instructions for cleaning the ice machine.
8. Reconnect the water valve outlet water line and tighten
the compression nut to a watertight seal (nger tight,
then 2 complete revolutions).
9. Reinstall the ice machine’s access cover.
10. Clean and dry the ice machine’s storage bin.
11. Prop the door open for air circulation to prevent mold
and mildew.
12. Leave the water supply line disconnected or reconnect
the supply line and leave it shut off. Do NOT turn the
water on and allow water to enter back into the water
valve.
Draining Water from drain pump applications,
if equipped:
Follow steps 1 through 12 for the gravity drain then do the
following:
13. Remove the drain pump from the ice machine (refer to
Drain Pump Removal Instructions on page 17).
14. Drain the water in the drain pump’s reservoir by turning the pump upside down and allowing water to drain
through the pump’s inlet and vent tube ttings.
15. After all water is drained, reinstall the drain pump.
Make certain all tubing is installed and all hose clamps
are tight (refer to Drain Pump removal Instructions on
page 17).
Risk of electrical shock or personal injury could occur due
to moving components, if machine compartment access
cover is removed before unplugging the ice machine.
Draining and Removing Water from the IceMaking System with a Gravity Drain.
1. Turn off water supply to the ice machine.
2. Disconnect the water supply tting at the inlet of the
water valve and drain the water supply line.
3. Switch the rocker switch to CLEAN for approximately
one (1) minute. This will energize and open the water
valve and remove most of the water from the water
valve and the water valve’s outlet water line to the
reservoir.
4. Switch the rocker switch to OFF position. This will
energize and open the drain valve to drain the reservoir
and the ice machine drain system.
5. Unplug the ice machine from the electrical outlet.
6. Remove the access cover from the rear of the ice machine. (See page 6).
7. Disconnect the water valve’s outlet water line to the
reservoir and drain the remaining water left in the water
line trap area.
To Restart the Ice Machine
1. With the rocker switch in the OFF position, plug the ice
machine into an electrical outlet.
2. Reconnect and/or turn on the water supply line.
3. Reconnect drain tubing if removed.
4. Turn the rocker switch to the ON position.
5. Check the water inlet, drain lines, and ttings for any
water leaks.
6. Check drain pump (if equipped) operation by pouring
approximately two (2) quarts of water into the ice storage bin. The drain pump should activate and discharge
water (refer to Drain Pump on page 6). Check for
water leaks at all hose connections.
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Page 16
DRAIN PUMP REMOVAL INSTRUCTIONS
Drain Pump Removal Instructions:
1. Unplug ice machine from the electrical supply and remove the rear access cover from the ice machine. (See
page 6 for instructions).
2. Unscrew the leveling leg in the back corner until the
end of the threaded portion is ush with the threaded
nut insert in the base. (see Figure 20 ).
3. Unscrew the 4 hose clamps and remove the 3 hoses
from the front of the drain pump. (See Figure 20).
4. Rotate the drain pump and remove from the ice machine, (See Figure 19). It may be necessary to discon-
nect the ground wire connection in the back ange of
the cabinet. (See Figure 20).
5. Disconnect the ice machine power cord from the drain
pump (See Figure 21).
6. To drain water from the pump follow step 14 and 15 on
page 16.
7. Installation of drain pump is reverse of this procedure.
Rotate drain pump
and remove from
back of ice
machine.
Drain valve
Figure 19
Remove these 4 hose
clamps, then remove
the 3 tubes from the
drain pump
It may be necessary to disconnect
this electrical connection on factory
installed drain pumps
Unscrew the leveling leg so
the end of the threads is ush
with the top of the nut insert.
Figure 20
16
Drain pump
ground wire
connection
Page 17
DRAIN PUMP REMOVAL INSTRUCTIONS AND OBTAINING SERVICE
Ice machine power cord
Figure 21
Additional issues to be inspected after installation of drain pump:
1) The drain pump must be level.
2) No pinched water lines.
3) No interference with electrical cords or wiring.
4) The drain pump should not set on any obstacles, wiring,
etc.
5) Secure all hose clamps leading to and from the drain
pump.
6) Insure that the vent tube height is adequate - 18 inch
minimum.
7) Insure that drain height is adequate - maximum of 8 foot.
8) Insure that drain length is adequate - maximum of 20
foot.
9) Checked for water leaks after installation of the drain
pump.
10) Check for vibrations caused by improper installation.
11) Insure that there is no interference with back access
cover.
12) Insure that the hole grommets are in place at each
location so that any vent or drain tubes do not rub on
any sharp surfaces.
Before Calling for Service
Before calling for service, check the following items:
• Make sure the ice machine is plugged into an outlet.
• Check the outlet for power. Test outlet with lamp to
make certain outlet has power.
• Make sure ice machine’s switch is in the “ON” position.
• Make sure that there is cold water supplied to the ice
machine.
• Make sure drain plug on bottom of reservoir is inserted.
• Make certain the ice machine is level from front to back
and side to side.
• Make certain that the drain line to the ice machine is
not restricted or kinked.
If you are not able to correct the problem, contact your
dealer or the manufacturer.
If You Do Need Service
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your ice machine which is located on the
upper left hand side of the wall liner. Retain your proof of
purchase. You may want to record these numbers in Table
A below.
For Your Records
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Service Number
Date Warranty Card Sent
(Must be within 10 Days of
Purchase)
Table A
How to Obtain Service
If trouble occurs during normal operation, rst check the
troubleshooting guide on page 14 to see if any of these
simple steps may correct the problem. If service becomes
necessary:
1. If the product is within the rst year warranty period,
please call Twin Eagles Customer Service at (562) 8023488 for directions on how to obtain warranty coverage
in your area.
2. If the product is outside of the rst year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the ice machine has been running, the room temperature, water temperatures, and
any additional information that may be helpful in quickly
solving the problem.
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Page 18
WARRANTY
Entire Product
Limited One Year Parts and Labor Warranty
Twin Eagles warrants that it will supply all necessary parts
and labor to repair or replace in the end user’s home or
ofce, any component which proves to be defective in material or workmanship, subject to the condition and exclusions stated below, for a period of one year from the date of
purchase by the end user.
Additional Second Through Fifth Year
Limited Parts Only Warranty
During the four years following expiration of the one year
limited warranty, Twin Eagles will supply replacement parts
for the hermetically sealed refrigeration system which
consists of the compressor, condenser, drier, accumulator,
bypass valve, connecting tubing and the evaporator that
are proven to be defective due to workmanship or materials
subject to the conditions and exclusions below.
The above warranties do not cover:
• Shipping costs of replacement parts or returned defective parts.
• Customer education or instructions on how to use the
appliance.
• Any content loss due to product failure.
• Removal or installation of product.
Nor do the above warranties cover failure of this product or
its components due to:
• Transportation or subsequent damages.
• Commercial use or use other than normal household or
small ofce.
• Improper installation, misuse, abuse, accident or alteration, use of wiring not conforming to electrical codes,
low or high voltages, failure to provide necessary maintenance, or other unreasonable use.
Parts or Service
Not Supplied or Designated by Twin Eagles
The above warranties also do not apply if:
• The original bill of sale, deliver date, or serial number
cannot be veried.
• Defective parts are not returned for inspection if so
requested by Twin Eagles.
• The refrigeration equipment is not in the possession of
the original end use purchaser.
The warranties set forth herein are the only warranties
extended by Twin Eagles. Any implied warranties, including the implied warranty of merchantability, are limited to
the duration of these express warranties. In no event shall
Twin Eagles be liable for any consequential or incidental
damages or expenses resulting from breach of these or any
other warranties, whether express or implied.
Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied
warranty lasts, so the above exclusion or limitation may not
apply to you. This warranty gives you specic legal rights
and you may have other rights that may vary from state to
state.
No person, rm, or corporation is authorized to make any
other warranty or assume any other obligation for Twin
Eagles. These warranties apply only to products used in
any of the fty states of the United States and the District of
Columbia.
To obtain performance of this warranty, report any defects
to:
Twin Eagles
13231 E 166th St.
Cerritos, CA 90703
(562) 802-3488
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41014002 revA
4/23/15
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