TWIG PROTECTOR Quick Manual

TWIG PROTECTOR

Quick Guide

TWIG Protector protection device is designed to be your personal
"guardian angel" – intended for all areas of personal and
professional safety.

Instructed by simple icons, the device is especially suitable for
children and elderly people as well as for applications or situations
where simplicity and robustness are a must.

Please refer to your service provider for full details on how TWIG
device operates with your service.

Manufacturer:
Twig Com Ltd
Lairolantie 14,
24910 Salo, Finland

www.twigcom.com

Publication number: YZ3300-16-EN
All rights reserved.
© Twig Com Ltd.

Twig Com Ltd. declares that this mobile device, type TCP90EU, is in
compliance with the essential requirements and other relevant provisions
of Directive 1999/5/.

Information in this Quick Guide is subject to change without notice. Twig
Com Ltd. reserves the right to change or improve their products and to
make changes in the content without obligation to notify any person or
organization of such changes or improvements. Twig Com Ltd. is not
responsible for any loss of data, income or any consequential damage
whatsoever caused.

Some of the features described in this guide are optional and intended to
be purchased separately. For more information, please contact your
dealer. Instructions are only guidelines. Please consult your system
provider for detailed instructions.

For more information, details and descriptions, including device
configuration and assortment of chargers and accessories, visit the web
site www.twigcom.com.

WHAT TO DO FIRST

DOWNLOAD CONFIGURATION SOFTWARE, INSTRUCTIONS
AND DRIVERS FROM ftp://support.twigcom.com/public/

If possible turn off the PIN request from the SIM card. If not,
change the PIN code to 9999 or change the PIN code that is
programmed to Protector to same that is used in SIM card before
starting the phone. Changing the PIN code that unit automatically

uses, please refer to configuration guide and PC Configure
program.

INSERTING THE SIM CARD

1. Slide the SIM card into
the holder from the hole on
the side of the unit.
Contacts in the SIM are
facing towards keypad and
the cut corner of the card
outward. Use the silver tape
in the sales box to assist if
you need to remove it or

inserting to SIM holder is
difficult. Do not use force, as the SIM will go to its place
easily.

2. Push the SIM card all the way in with e.g. another SIM card
or some small stick. Remove the tape if you used that pulling
sideways, so that SIM doesn’t come out. Do not use sharp or
metal tools or objects!

3. Insert the rubber plug to the SIM holder hole.

4. Insert the seal tape carefully on top of the rubber plug.

C.f. ftp://support.twigworld.com/Public/Video_Instructions/
The device is dust and water proof. The protection

category for the device is IP67. To meet the requirements,
the rubber plug and the sealing tape must be inserted in
place correctly. If the seal or plug is/are damaged it/they
must be changed immediately to maintain tightness and
warranty.

INITIALIZING THE DEVICE

When you start using the device for the first time, you should
charge the battery first. Please note that the battery will reach
its full capacity only after two or three charging times.

POWER SUPPLY

-Mains charger with the charger adapter or charging cradle

-Li-Ion polymer battery is integrated into the unit. The battery
type and capacity may vary depending on the market area and
model of the unit in the sales package.

MAINS CHARGER

The mains charger should
only be used indoors. Make
sure that the voltage in the
country which you are
staying corresponds to the
voltage marked on the
charger. When charging, connect the mini USB connector to
mini USB connector in charging adapter or the charging cradle.
Twist the Charging adapter to the bottom of the phone from
keyboard side down, all the way until it
clicks on its place on back cover.

If placing to charging cradle, place first
the bottom towards the charging pins in

the cradle and the let the top of the unit lie down.

CHARGING

The device controls the charging status, the battery temperature and
power supply during the charging operation. The ideal temperature
range for charging is between +10°C and +30°C. If charging the
battery above or below these temperatures the life of a battery may be
shortened. Also, the battery may not reach full capacity. Battery
charging is not allowed below +0°C or above +50°C.

When charging the battery, about 70% of the battery capacity will be
charged quickly, the remaining 30% takes relatively more time. Also
note that humidity, temperature, age of the battery and currently used
features (e.g. the GPS) affect the charging time.

Standard CE-approved USB car charger (5VDC, 500mA) may be used
for charging.

BATTERY CARE, MAINTENANCE AND DISPOSAL

The continuous operating time is less when using an old battery than a
new battery. When storing unit for a long time, it should be kept cool
and with fully charged battery in a dry place. Li-Ion batteries do not
contain heavy metals which can damage the environment. Batteries
should be disposed of according to the country-specific regulations.

AMBIENT EFFECTS IN USAGE

RADIO FREQUENCY SIGNALS

The device must have unobstructed view of GPS satellites for GPS
position finding. In marginal signal conditions, such as under heavy
foliage or next to high-rise buildings, GPS positioning may not work
properly.

The device can be used like a standard GSM phone with the limited
feature set. In some cases, the device can be built in clothes or special
vests. If the device is mounted somehow, it must be attached to the
surface so that the back of the device is facing up and the top of the
device upwards to ensure proper functioning of the GPS and GSM.
The unit can be covered with thin low loss material such as plastic,
fibre glass or clothes, but not with metal. This is regarding

particularly to GSM and GPS antenna areas!

TEMPERATURE RANGES

-Usage: -20°C to +55°C, at temperatures below -20°C, or above
+55°C, the battery will not supply power and the device will shut down
to prevent damage. Upon warming up/cooling down, the device will
function properly again.

-Charging: Battery must not be charged below 0°C. Likewise, charging
above +50 °C is prevented.

USER INTERFACE

STRAP HOLE
LOUDSPEAKER
DISPLAY

-GSM status

-GPS status

-Battery status

-Indicator icons

KEYS
SEND KEY

-Answer calls

END KEY

-Rejecting/end calls

-Cancel some operations

-Power on/off

NUMBER KEYS

-Information call/sending
position

-Amber Alert functions

-Man Down control

TWIG SOS BUTTON

-Emergency calls

-Emergency reports

MICROPHONE
SIM HOLDER
SYSTEM CONNECTOR

-connecting charger or
data cable to the device

DISPLAY INDICATORS

DEVICE IN STAND-BY MODE
GSM
NETWORK
INDICATORS

BATTERY
INDICATOR

TELEMATICS
FEATURES
INDICATORS
GPS POSITIONING
INDICATORS

NETWORK
OPERATOR/SERVICE
PROVIDER IDENTIFIER

BATTERY STATUS

/

The level indicates charge left in the battery.
During charging, the battery icon is changed to
indicate this event.

GSM/GPRS NETWORK STATUS

GSM is on

GPRS is used for telematics
GPRS is active for telematics
GSM is roaming. Phone is using other than
home network. Call and position transmissions
are charged according to roaming agreements.
Position transmissions may have been blocked
automatically.
Bars on top of the network status icon indicate
the strength of the GSM network. The more bars
the better the GSM network.

- Four bars - high network strength

- No bars - no network

GENERAL STATUS ICONS

/

TWIG SOS /TWIG SOS call is active.
TWIG SOS in is post emergency mode. Position

requests are possible from emergency numbers.
Tracking is active to one or more destinations.

/

Man Down Alert is active / failed. Automated
emergency cycles are possible.

/

SRD wireless connection (TWIG Button)
available / failed.
Amber Alert / Condition Check is activated.
Automated emergency cycles are possible.

GPS POSITIONING STATUS

GPS is active
GPS is sleeping

GPS is not available
Bars on top of the network status icon indicate
the accuracy of the last GPS position. The more
bars and the taller the bars, the better the
accuracy. If the GPS position is older than 1 –
minute the signal bars are shown as wire
frames.

DISPLAY/TONE NOTIFICATIONS

GENERAL NOTIFICATIONS

Processing. An operation is in progress, please
wait.

General failure. Shown when an operation fails.
E.g. if you try to make a call when there is no
number pre-configured in the device.
Simultaneously, the Failure tone is played.

SIM failure. Shown when there is no SIM card
inserted in the device, or if the PIN code was
rejected. Simultaneously, the Failure tone is
played.

CHARGING NOTIFICATIONS

Battery low. Shown when there is a need to
recharge the battery. Simultaneously, the
Battery low tone is played.

The device is connected to a charger. Settings
during battery loading take place.
Simultaneously, the Charging tone is played.
The device is disconnected from a charger.
Settings during battery loading are ended, the
device returns to normal operation.

NOTIFICATIONS REFERRING CALLS OR MESSAGES

Normal incoming call. If available, the name
associated with the calling number/the phone
number itself is shown. Shown until the call is
answered (to answer, press SEND KEY).
Initiating information call or position report. Press
the corresponding number key and hold it down
while this notification is shown.
Sending a position report. Simultaneously, the
Message sending tone is played.
Making an information call. Shown until the call
is answered.
A call is in progress. Shown while the call is
connected.

START EMERGENCY CYCLE NOTIFICATIONS (DISPLAYS ON)

Starting emergency cycle (a long press):
Emergency tone settings are switched on. Press
the TWIG SOS button and hold it down until the
wedges are all turned black.
Starting emergency cycle (two quick presses):
Press the TWIG SOS button briefly. Emergency
tone settings are switched on. Press the button
again when the second circle starts blinking.
Emergency cycle cancellation period. A
countdown timer is shown on the bottom. The
timer counts the cancellation time left (in
seconds). Simultaneously, the Cancellation tone
is played. To cancel the emergency cycle, do it
while this notification is shown (by pressing the
END KEY).

OTHER EMERGENCY CYCLE NOTIFICATIONS (DISPLAYS ON)

Emergency cancellation. Shown right after the
emergency cycle was cancelled.

Emergency completion. Shown when the
emergency cycle ends normally, or when the
emergency mode is ended manually.

Emergency call retry. Emergency numbers can
be voice call numbers. The notification is shown
when the device makes another call attempt to a
number.
Emergency mode/Working. The device is
through with emergency calls, but sending
messages, message confirmation or position
refresh is still going on.
Emergency confirmation message received.
After receiving confirmation, the device will end
resending of an emergency message.
Simultaneously, the Message reception tone is
played.

No metal

sticker here