TVS electronics RP-3300 User Manual

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Page 1

LINE THERMAL PRINTER

LINE THERMAL PRINTERLINE THERMAL PRINTER

LINE THERMAL PRINTER

MODEL

MODEL MODEL

MODEL RP

RPRP

RP----3300

33003300

3300

User

UserUser

User’’’’ s Manual

s Manuals Manual

s Manual

Page 2

SAFETY PRECAUTIONS

SAFETY PRECAUTIONSSAFETY PRECAUTIONS

SAFETY PRECAUTIONS

...WHICH SHOULD BE STRICTLY OBSERVED

...WHICH SHOULD BE STRICTLY OBSERVED...WHICH SHOULD BE STRICTLY OBSERVED

...WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’ s Manual to indicate important items to be strictly observed.

After having read this Manual, keep it in a safe, readily accessible place for future reference. Some of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

WARNING

WARNINGWARNING

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

CAUTIONCAUTION

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to

property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

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Page 3

PRECAUTIONS ON PRINTER INSTALLATION

PRECAUTIONS ON PRINTER INSTALLATIONPRECAUTIONS ON PRINTER INSTALLATION

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

WARNINGWARNING

WARNING

Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic fields.

···· Neglecting these warnings may result in printer failure, overheating,

Neglecting these warnings may result in printer failure, overheating,Neglecting these warnings may result in printer failure, overheating,

Neglecting these warnings may result in printer failure, overheating,

emission of smoke, fire, or electric shock.

emission of smoke, fire, or electric shock.emission of smoke, fire, or electric shock.

emission of smoke, fire, or electric shock.

Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either. Do not drop any metallic object such as paper clips, pins or screws into the printer. Do not place a flower vase, pot, or anything containing water on the printer. Do not spill coffee, soft drinks, or any other liquid into the printer. Do not spray insecticide or any other chemical liquid over the printer.

···· Dropping a metallic foreign object into the printer, may cause printer

Dropping a metallic foreign object into the printer, may cause printerDropping a metallic foreign object into the printer, may cause printer

Dropping a metallic foreign object into the printer, may cause printer

failure, fire, or electric shock. Should it occur, immediately turn the

failure, fire, or electric shock. Should it occur, immediately turn thefailure, fire, or electric shock. Should it occur, immediately turn the

failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your lo

printer off, unplug it from the supply outlet, and call your loprinter off, unplug it from the supply outlet, and call your lo

printer off, unplug it from the supply outlet, and call your local dealer.

cal dealer.cal dealer.

cal dealer.

Do not handle the printer in the following ways:

Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck). Never attempt to disassemble or modify the printer.

···· Neglecting to handle properly may r

Neglecting to handle properly may rNeglecting to handle properly may r

Neglecting to handle properly may result in printer failure,

esult in printer failure,esult in printer failure,

esult in printer failure,

overheating, emission of smoke, fire, or electric shock.

overheating, emission of smoke, fire, or electric shock.overheating, emission of smoke, fire, or electric shock.

overheating, emission of smoke, fire, or electric shock.

Install, use, or store the printer out of the reach of children.

···· Electric appliances could cause an unexpected injury or accident if

Electric appliances could cause an unexpected injury or accident ifElectric appliances could cause an unexpected injury or accident if

Electric appliances could cause an unexpected injury or accident if

they are handled or used improperly.

they are handled or used improperly.they are handled or used improperly.

they are handled or used improperly.

···· Keep the power cord and signal cables out of the reach of children.

Keep the power cord and signal cables out of the reach of children.Keep the power cord and signal cables out of the reach of children.

Keep the power cord and signal cables out of the reach of children.

Also children should not be allowed to gain access to any internal

Also children should not be allowed to gain access to any internalAlso children should not be allowed to gain access to any internal

Also children should not be allowed to gain access to any internal part of the printer.

part of the printer.part of the printer.

part of the printer.

···· The plastic bag the printer came in must be disposed of properly or

The plastic bag the printer came in must be disposed of properly orThe plastic bag the printer came in must be disposed of properly or

The plastic bag the printer came in must be disposed of properly or

kept away from children. We

kept away from children. Wekept away from children. We

kept away from children. Wearing it over the head may lead to

aring it over the head may lead toaring it over the head may lead to

aring it over the head may lead to

suffocation.

suffocation.suffocation.

suffocation.

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Page 4

CAUTION

CAUTIONCAUTION

CAUTION

Do not use the printer under the following conditions.

Avoid locations subject to vibration or instability. Avoid locations where the printer is not level.

···· The printer may fall and caus

The printer may fall and causThe printer may fall and caus

The printer may fall and cause an injury.

e an injury.e an injury.

e an injury.

···· The quality of printing may deteriorate.

The quality of printing may deteriorate.The quality of printing may deteriorate.

The quality of printing may deteriorate.

Do not obstruct the printer’ s air vents. Do not place anything on the printer. Do not cover or wrap the printer in cloth or blankets.

···· Doing so could cause heat to build up and deform the case or sta

Doing so could cause heat to build up and deform the case or staDoing so could cause heat to build up and deform the case or sta

Doing so could cause heat to build up and deform the case or start a

rt art a

rt a

fire.

fire.fire.

fire. Avoid using the printer near a radio or TV set or from supplying it from the same electric outlet as these appliances. Avoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.) Avoid using the printer with a device that is a strong source of noise.

···· The printer may have an adverse effect on nearby radio or TV

The printer may have an adverse effect on nearby radio or TVThe printer may have an adverse effect on nearby radio or TV

The printer may have an adverse effect on nearby radio or TV

transmissions. There may also be cas

transmissions. There may also be castransmissions. There may also be cas

transmissions. There may also be cases when nearby electrical

es when nearby electricales when nearby electrical

es when nearby electrical

appliances adversely influence the printer, causing data errors or

appliances adversely influence the printer, causing data errors orappliances adversely influence the printer, causing data errors or

appliances adversely influence the printer, causing data errors or malfunction.

malfunction.malfunction.

malfunction. Installed in any orientation other than those specified.

···· Malfunction, failure, or electric shock may result.

Malfunction, failure, or electric shock may result.Malfunction, failure, or electric shock may result.

Malfunction, failure, or electric shock may result.

Connect the printer to a ground.

···· Ele

EleEle

Electric leakage may cause an electric shock.

ctric leakage may cause an electric shock.ctric leakage may cause an electric shock.

ctric leakage may cause an electric shock.

Do not connect the printer’ s ground to any of the following:

* Gas piping

· A gas explosion could result.

A gas explosion could result.A gas explosion could result.

A gas explosion could result. * Telephone line ground * Lightning rod

· If lightning strikes a large surge of current may cause fire or

If lightning strikes a large surge of current may cause fire orIf lightning strikes a large surge of current may cause fire or

If lightning strikes a large surge of current may cause fire or

sssshock.

hock.hock.

hock.

* Water pipes

· Plastic water pipes should not be used for grounding. (Those

Plastic water pipes should not be used for grounding. (ThosePlastic water pipes should not be used for grounding. (Those

Plastic water pipes should not be used for grounding. (Those

approved by a Waterworks Department may be used.)

approved by a Waterworks Department may be used.)approved by a Waterworks Department may be used.)

approved by a Waterworks Department may be used.) Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from the electric outlet.

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Page 5

PRECAUTIONS IN HANDLING THE PRINTER

PRECAUTIONS IN HANDLING THE PRINTERPRECAUTIONS IN HANDLING THE PRINTER

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

WARNINGWARNING

WARNING

Please observe the following precautions for power source and power cord:

Do not plug or unplug the power cord with a wet hand. Use the printer only at the specified supply voltage and frequency. Use only the specified AC adapter with the printer. Check to make sure that the supply outlet from which the printer is powered has a sufficient capacity. Do not supply the printer from a power strip or current tap shared with other appliances. Do not plug the power cord into an electric outlet with dust or debris left on the plug. Do not use a deformed or damaged power cord. Do not move the printer while its power is on.

···· Neglecting to handle it properly may result in printer failure, emission

Neglecting to handle it properly may result in printer failure, emissionNeglecting to handle it properly may result in printer failure, emission

Neglecting to handle it properly may result in printer failure, emission

of smok

of smokof smok

of smoke, fire, or electric shock.

e, fire, or electric shock.e, fire, or electric shock.

e, fire, or electric shock.

···· An overload may cause the power cord to overheat, catch fire, or the

An overload may cause the power cord to overheat, catch fire, or theAn overload may cause the power cord to overheat, catch fire, or the

An overload may cause the power cord to overheat, catch fire, or the

circuit breaker to trip.

circuit breaker to trip.circuit breaker to trip.

circuit breaker to trip. Do not allow anything to rest on the power cord. Do not place the printer where the power cord may be stepped on. Do not use or carry the printer with its power cord bent, twisted, or pulled. Do not attempt to modify the power cord unnecessarily. Do not place the power cord near any heating device.

···· Neglecting these cautions may cause wires or insulation to break,

Neglecting these cautions may cause wires or insulation to break,Neglecting these cautions may cause wires or insulation to break,

Neglecting these cautions may cause wires or insulation to break,

which could result i

which could result iwhich could result i

which could result in electric leakage, electric shock, or printer failure.

n electric leakage, electric shock, or printer failure.n electric leakage, electric shock, or printer failure.

n electric leakage, electric shock, or printer failure.

If the power cord sustains damage, contact your dealer.

If the power cord sustains damage, contact your dealer.If the power cord sustains damage, contact your dealer.

If the power cord sustains damage, contact your dealer.

Do not leave things around the electric outlet. Supply power to the printer from a convenient electric outlet, readily accessible in an emergency.

···· Pull the plug to immediately shut it down in an emergency.

Pull the plug to immediately shut it down in an emergency.Pull the plug to immediately shut it down in an emergency.

Pull the plug to immediately shut it down in an emergency.

Insert the power plug fully into the outlet. If the printer will not be used for a long time, disconnect it from its electric outlet. Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

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Page 6

CAUTION

CAUTIONCAUTION

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

THIS LABEL INDICATES THE

THIS LABEL INDICATES THETHIS LABEL INDICATES THE

THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE

RISK OF BURNS DUE TO THERISK OF BURNS DUE TO THE

RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE

HIGH TEMPERATURE OF THEHIGH TEMPERATURE OF THE

HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF

PRINT HEAD AND A RISK OFPRINT HEAD AND A RISK OF

PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL

BEING CUT BY THE MANUALBEING CUT BY THE MANUAL

BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE

AND AUTO CUTTERS WHILEAND AUTO CUTTERS WHILE

AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

THE PAPER COVER IS OPEN.THE PAPER COVER IS OPEN.

THE PAPER COVER IS OPEN.

Do not transport this printer with the paper roll inside.

···· Printer fa

Printer faPrinter fa

Printer failure or damage may occur.

ilure or damage may occur.ilure or damage may occur.

ilure or damage may occur.

To prevent possible malfunction or failure observe the following.

Avoid operating the printer without paper properly loaded. Avoid the use of paper not complying with specifications.

···· May result in poor print quality.

May result in poor print quality.May result in poor print quality.

May result in poor print quality.

Avoid using torn pieces of paper or paper spliced with plastic adhesive tape. Avoid forcibly pulling already loaded paper by hand. Avoid using a sharp pointed device to operate panel buttons.

Be sure to firmly insert the cable plugs into their mating sockets.

···· A cross connection may damage the printer

A cross connection may damage the printerA cross connection may damage the printer

A cross connection may damage the printer’’’’ s internal electronics or

s internal electronics ors internal electronics or

s internal electronics or

the host system

the host systemthe host system

the host system’’’’ s hardware.

s hardware.s hardware.

s hardware. Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

···· Neglecting this caution may result

Neglecting this caution may result Neglecting this caution may result

Neglecting this caution may result in malfunction or failure.

in malfunction or failure.in malfunction or failure.

in malfunction or failure.

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Page 7

CAUTION

CAUTIONCAUTION

CAUTION

To prevent injury and printer failures from worsening, observe the following:

While the paper cover is open, be careful to not touch the manual cutter that is in the paper eject slot. Do not touch the printing surface of the thermal head. Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working. In case of trouble do not attempt to repair the printer. Ask TVSE for repair. Be careful that the covers do not pinch your hands or fingers. Be careful of the sharp edges on the printer. Do not allow them to injure you or damage property.

···· May result in electric shock, burn, or injury.

May result in electric shock, burn, or injury.May result in electric shock, burn, or injury.

May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while

If the printer emits smoke, an odd smell, or unusual noise whileIf the printer emits smoke, an odd smell, or unusual noise while

If the printer emits smoke, an odd smell, or unusual noise while printin

printinprintin

printing, immediately abort the current print session and

g, immediately abort the current print session andg, immediately abort the current print session and

g, immediately abort the current print session and

unplug the printer from the electric outlet.

unplug the printer from the electric outlet.unplug the printer from the electric outlet.

unplug the printer from the electric outlet.

DAILY MAINTENANCE

DAILY MAINTENANCEDAILY MAINTENANCE

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

When cleaning the printer, always turn it off and unplug it from the electric outlet. Use a soft, dry cloth for cleaning the surface of the printer case. For severe stains, use a soft cloth slightly dampened with water. Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth. To remove paper dust, use a soft brush.

CAUTION

CAUTIONCAUTION

CAUTION

···· The thermal head is at a dangerously high temperature immediately after printing.

The thermal head is at a dangerously high temperature immediately after printing.The thermal head is at a dangerously high temperature immediately after printing.

The thermal head is at a dangerously high temperature immediately after printing.

Allow it to cool off before starting maintenance work.

Allow it to cool off before starting maintenance work.Allow it to cool off before starting maintenance work.

Allow it to cool off before starting maintenance work.

Page 8

THE TABLE OF CONTENTS

THE TABLE OF CONTENTSTHE TABLE OF CONTENTS

THE TABLE OF CONTENTS

1. GENERAL OUTLINE ....................................................................

1. GENERAL OUTLINE .................................................................... 1. GENERAL OUTLINE ....................................................................

1. GENERAL OUTLINE .................................................................... 2222

Page 9

1.1

1.2

Features .................................................................................

.........

Basic Specifications..................................................................... 3

2. EXPLANATION OF PRINTER PARTS .......................................

2. EXPLANATION OF PRINTER PARTS ....................................... 2. EXPLANATION OF PRINTER PARTS .......................................

2. EXPLANATION OF PRINTER PARTS ....................................... 4444

2.1 Printer Appearance...................................................................... 4

2.2 Inside the Paper Cover ................................................................ 7

2.3 Other Built-in Functions .............................................................. 8

3. SETUP..........................................

3. SETUP..........................................3. SETUP..........................................

3. SETUP........................................................................................

.............................................. ..............................................

.............................................. 9999

3.1 Connecting the AC Power Cord.................................................. 9

3.2 Connecting Interface Cables ....................................................... 10

3.3 Connecting the Cash Drawer ...................................................... 12

3.4 Connecting an External Device................................................... 14

3.5 Precautions for Installing the Printer ......................................... 15

3.6 Partition for Paper Roll ................................................................ 16

3.7 Setting the DIP Switch on the Serial Interface Board ............... 17

3.8 Adjusting the Paper Near-end Sensor ....................................... 18

3.9 Setting Paper Thickness.............................................................. 19

3.10 Loading Paper ............................................................................ 20

3.11 Attaching the Power Switch Cover........................................... 21

3.12 Attaching the Interface Cover ................................................... 22

3.13 Removing the Interface Cover .................................................. 22

4. MAINTENANCE AND TROUBLESHOOTING...........................

4. MAINTENANCE AND TROUBLESHOOTING........................... 4. MAINTENANCE AND TROUBLESHOOTING...........................

4. MAINTENANCE AND TROUBLESHOOTING........................... 23

2323

4.1

4.2

4.3

4.4

4.5

4.6

4.7

Periodic Cleaning......................................................................... 23

Clearing a Cutter Lock (1)............................................................ 24

Clearing a Cutter Lock (2)............................................................ 24

Function Test Mode..................................................................... 26

Key Lock Function........................................................................ 28

Hexadecimal Dump Printing....................................................... 29

Error Messages ............................................................................ 30

5. OTHER .......................................................................................

5. OTHER ....................................................................................... 5. OTHER .......................................................................................

5. OTHER ....................................................................................... 32

3232

5.1 External Views and Dimensions................................................. 32

5.2 Printing Paper .............................................................................. 33

5.3 Manual Setting of Memory Switches ........................................ 34

—1—

Page 10

1. GENERAL OUTLINE

1. GENERAL OUTLINE1. GENERAL OUTLINE

1. GENERAL OUTLINE

The RP-3300 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

1.1 Features

1.1 Features1.1 Features

1.1 Features

High-speed (300 mm/s) printing Design so compact it can be installed anywhere (maximum 3-inch (83-mm) paper roll size) Waterproof construction prevents water from entering through the top Paper is output from the front so the printer can be placed in restricted spaces Choose from two models with either 3-inch (83/80 mm) or 2-inch (60/58 mm) wide paper rolls Built-in power supply or AC adapter types available Printer status and errors indicated by LCD, LED, and a buzzer LCD and five buttons make it easy to change settings Equipped with a fast and quiet cutter Easy to clear cutter jams Interchangeable interface Built-in cash drawer kick-out interface Equipped with a serial interface for external devices Memory switches make customization possible Store user-defined characters and logos on user memory Barcode and 2D barcode printing supported 2-color printing supported (when specified paper used) Driver and utility software included

—2—

Page 11

Specifications

SpecificationsSpecifications

Specifications

Model RP-3300

Print method Line thermal dot print method

Print width *1 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots,

54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,

48.75 mm/390 dots, 68.25 mm/546 dots

Dot density

8 ⋅ 8 dots/mm (203 dpi)

Print speed 300 mm/s (fastest, print density 100%), 2400 dot-lines/s

Number of print columns *2

—

Maximum number of characters

(columns)

Dot configuration

(dots)

Paper wid th

Font

83 mm 80 mm 60 mm 58 mm

Font A 53 48 36 35

12 ⋅ 24

Font B 71 64 48 46

9 ⋅ 17

Font C 80 72 54 52

8 ⋅ 16

Character size*3

Font A: 1.50 ⋅ 3.00 mm Font B: 1.13 ⋅ 2.13 mm Font C: 1.00 ⋅ 2.00 mm

Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/

WPC1252/katakana/Thai code 18

Liquid crystal display (LCD)

128 ⋅ 32 dots STN liquid crystal, white/red LED backlight

User memory 384 KB (capable of storing user-defined characters and logos)

Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),

CODE93, PDF417, QR Code

Line spacing 4.23 mm (1/6 inch) (changeable using commands)

Paper roll

+0 +0 +0 +0

Paper roll: 83 -1 mm/80 -1 mm/60 -1 mm/58 -1 mm ⋅ maximum 83 mm Paper thickness: 65-75 m (core tube diameter: inner 12 mm/outer 18 mm)

75-150 m (core tube diameter: inner 25.4 mm/outer 32 mm)

Interface Serial (RS-232C compliant), parallel (IEEE 1284 compliant), USB, USB with

hub, Ethernet, Powered USB

Cash drawer kick-out Supports 2 cash drawers

External device port RJ-45, 8-pin connector

Buffer size 4 k bytes/45 bytes

Supply voltage

DC 24 V ±5%

Power consumption Approximately 45 W (normal printing), 3 W (standby)

AC adapter *4 (36AD2, 36AD3)

Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA Rated output: DC 24 V, 2.1 A

Weight RP 3300: Approx. 1.9 kg, RP 3300: Approx. 1.5 kg

Outside dimensions

RP 3300: 145 (W) ⋅ 192 (D) ⋅ 142 (H) mm RP 3300: 145 (W) ⋅ 192 (D) ⋅ 114 (H) mm

Operating temperature and h umi dity

5 to 45°C, 10 to 90% RH (no condensation)

Storage temperature and humidity

-20 to 60°C, 10 to 90% RH (no condensation)

Reliability Print head life: 150 km, 200 million pulses (at normal temperature and

humidity using recommended paper) Auto cutter life: 2 million cuts (full cut), 1.6 million cuts (partial cut) (at normal temperature/humidity, using recommended paper and paper thickness)

Safety standard *5 UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking

1.1.

1.2222 Basic Speci

Basic SpeciBasic Speci

Basic Specifications

ficationsfications

fications

— 3 —

Page 12

2. EXPLANATION OF PRINTER PARTS

2. EXPLANATION OF PRINTER PARTS2. EXPLANATION OF PRINTER PARTS

2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

2.1 Printer Appearance2.1 Printer Appearance

2.1 Printer Appearance

Names of parts

Names of partsNames of parts

Names of parts

Paper cover

Operation panel

Operation panelOperation panel

Operation panel

Cover open button

Front cover

Power switch

Rear connectors

Rear connectorsRear connectors

Rear connectors

Front cover release button

Paper cover Open to load paper.

Cover open button Use this button to open the paper cover.

Front cover Open and close this cover to clear a cutter lock.

Refer to 4.3 Clearing a Cutter Lock (2)

Front cover release button Press this button to open the front cover.

Power switch Press this switch to turn the power on or off.

— 4 —

Page 13

FEED

Operation panel

Operation panelOperation panel

Operation panel

LED

LCD

LOCK icon PAPER LOW

Button 1 to Button 4

FEED button

Button 1 (FEED)

Button 4 (MENU)

Examples are shown in the diagram of the LCD above on the right.

LCD Indicates the printer’ s status, button names, types of errors, and messages.

LED Lights green when the power is on, turns off when the power is off. Flashes green when receiving data. Lights red in special modes and in case of errors. Lights orange when paper is low (paper near-end) or the print head is hot.

Button 1 to Button 4 Functions assigned to these buttons vary depending on the active mode. The buttons below the LCD are called button 1, button 2, button 3, and button 4 in order from left to right.

FEED button Press this button to feed paper. To release a cutter lock, remove the cause of the lock, close the paper cover, and then press the FEED button.

Refer to 4.7 Error Messages

MENU button Press and hold this button (for at least two seconds) to access the memory switch setting mode.

Refer to 5.3 Manual Setting of Memory Switches

PAPER LOW Appears when the paper roll is near its end.

LOCK icon This icon indicates that the MENU button is inoperative.

Refer to 4.5 Key Lock Function

— 5 —

Page 14

Rear connectors

Rear connectorsRear connectors

Rear connectors

Cash drawer Interface connector (serial, parallel, USB, etc.)

kick-out connector

Power connector (AC adapter type)

External device connector

Protective seal

AC inlet (built-in power supply type)

Interface connector (serial, parallel, USB, etc.) Connects to the interface cable. The serial interface board is equipped with a DIP switch.

Cash drawer kick-out connector Connects to the cable from the cash drawer.

Power connector (AC adapter type) Connects to the AC adapter cable.

External device connector Connects to the cable from an external device. *Remove the protective seal from the external device connector to use it.

AC inlet (built-in power supply type) Connects to the AC power cord.

— 6 —

Page 15

2.2 Insi

2.2 Insi2.2 Insi

2.2 Inside the Paper Cover

de the Paper Coverde the Paper Cover

de the Paper Cover

Print head (thermal)

Manual cutter

Button to change paper near-end sensor

Paper near-end sensor Paper thickness selection lever (blue)

Auto cutter

(PNE sensor)

Paper-end sensor (PE sensor)

Platen

Platen Feeds the paper. Do not remove the platen except to do maintenance.

Paper near-end sensor (PNE sensor) Detects when the paper is near the end of the roll. Adjust the position of the sensor to determine when it detects the end of the paper is near.

Button to change paper near-end sensor Change the position of the paper near-end sensor to match the paper being used.

Refer to 3.8 Adjusting the Paper Near-end Sensor

Manual cutter For cutting the paper manually when printing is finished.

Auto cutter Automatically cuts the paper when printing is finished.

Refer to 5.3 Manual Setting of Memory Switches

Print head (thermal) Prints characters and graphic data on paper (paper rolls).

— 7 —

Page 16

Paper end sensor (PE sensor) Detects when there is no paper. Printing stops when this sensor detects there is no paper.

Paper thickness selection lever (blue) Use this lever to select regular or thick paper according to the thickness of the paper being loaded.

Refer to 3.9 Setting Paper Thickness

2.3

2.3 2.3

2.3 Other Built

Other BuiltOther Built

Other Built----in Functions

in Functionsin Functions

in Functions

Buzzer Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.7 Error Messages

User memory You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

Memory switch Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

— 8 —

Page 17

3. SETUP

3. SETUP3. SETUP

3. SETUP

3.1 Connecting the AC Power Cord

3.1 Connecting the AC Power Cord3.1 Connecting the AC Power Cord

3.1 Connecting the AC Power Cord

1.1.

2.2.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power.

For the built

For the builtFor the built

For the built----in power type printer, connect the AC power cord to the AC inlet, and

in power type printer, connect the AC power cord to the AC inlet, andin power type printer, connect the AC power cord to the AC inlet, and

in power type printer, connect the AC power cord to the AC inlet, and

insert the plug into an electric out

insert the plug into an electric outinsert the plug into an electric out

insert the plug into an electric outlet.

let.let.

let.

For the AC adapter type printer, connect the cable connector of the AC adapter to

For the AC adapter type printer, connect the cable connector of the AC adapter toFor the AC adapter type printer, connect the cable connector of the AC adapter to

For the AC adapter type printer, connect the cable connector of the AC adapter to the power connector. Next, connect the AC power cord to the AC inlet, and insert

the power connector. Next, connect the AC power cord to the AC inlet, and insertthe power connector. Next, connect the AC power cord to the AC inlet, and insert

the power connector. Next, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

the plug into an electric outlet.the plug into an electric outlet.

the plug into an electric outlet.

AC inlet

AC power cord

Built-in power supply type

Power connector

Cable connector

AC adapter

AC inlet

AC power cord

AC adapter type

CAUTION

CAUTIONCAUTION

CAUTION

Use only an AC adapter that complies with the specified ratings.

Always hold the AC adapter’ s cable connector by the connector when removing or inserting it. Use an AC power source that does not also supply power to equipment that generates electromagnetic noise. Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire. If a lightning storm is approaching, unplug the AC power cord from the electric outlet. A lightning strike may cause a fire or electric shock.

Keep the AC power cord away from heat generating appliances. The insulation on the AC power cord may melt and cause a fire or electric shock. If the printer is not going to be used for a long time, unplug the AC power cord from the electric outlet. Place the AC power cord so that people do not trip on it.

— 9 —

Page 18

3.2 Connecting Interface Cables

3.2 Connecting Interface Cables3.2 Connecting Interface Cables

3.2 Connecting Interface Cables

1.1.

2.2.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power. Orient the

Orient theOrient the

Orient the interface cable correctly and insert it into the interface connector.

interface cable correctly and insert it into the interface connector.interface cable correctly and insert it into the interface connector.

interface cable correctly and insert it into the interface connector.

Serial interface

USB interface (hub type)

Ethernet interface

— 10 —

Parallel interface

USB interface

Front view

Powered USB interface

Page 19

PinPin

FG 1

TXD 2

RXD 3

CTS 5

DSR 6

SG 7

DTR 20

Signal

SignalSignal

Signal

PinPin

FG 1

TXD 2

RXD 3

CTS 5

DSR 6

SG 7

DTR 20

Signal

SignalSignal

Signal

PinPin

FG 1

TXD 2

RXD 3

CTS 5

DSR 6

SG 7

Signal

SignalSignal

Signal

PinPin

FG 1

TXD 2

RXD 3

CTS 5

DSR 6

SG 7

CAUTION

CAUTIONCAUTION

CAUTION

Always unplug the AC adapter from the printer before connecting the

Always unplug the AC adapter from the printer before connecting theAlways unplug the AC adapter from the printer before connecting the

Always unplug the AC adapter from the printer before connecting the

printer to a Po

printer to a Poprinter to a Po

printer to a Powered USB interface. Failure to do so may damage the host

wered USB interface. Failure to do so may damage the hostwered USB interface. Failure to do so may damage the host

wered USB interface. Failure to do so may damage the host

PC. For information about installing a Powered USB interface, contact your

PC. For information about installing a Powered USB interface, contact yourPC. For information about installing a Powered USB interface, contact your

PC. For information about installing a Powered USB interface, contact your

dealer.

dealer.dealer.

dealer. Check the orientation of the Powered USB cable connector before connecting it. Insert it straight in so that the pins do not bend. Push it in until it clicks. When disconnecting the cable, always hold the connector. Be careful not to insert the USB interface cable into the cash drawer kick-out connector. To connect more than one printer to a single computer via a USB interface you must change the serial number of the USB interface.

Use a serial interface cable with the connection layout shown below.

25-pin - 25-pin cable 9-pin - 25-pin cable

Printer

CAUTION

CAUTIONCAUTION

CAUTION

Place the interface cable so people do not trip on it.

— 11 —

Page 20

3.3 Connecting the Cash Drawer

3.3 Connecting the Cash Drawer3.3 Connecting the Cash Drawer

3.3 Connecting the Cash Drawer

1.1.

2.2.

3.3.

4.4.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power. Confirm the orientation of the cash drawer kick

Confirm the orientation of the cash drawer kickConfirm the orientation of the cash drawer kick

Confirm the orientation of the cash drawer kick----out cable connector and connect it

out cable connector and connect itout cable connector and connect it

out cable connector and connect it

to the cash dr

to the cash drto the cash dr

to the cash drawer kick

awer kickawer kick

awer kick----out connector at the back of the printer.

out connector at the back of the printer.out connector at the back of the printer.

out connector at the back of the printer.

Remove the screw for the ground wire.

Remove the screw for the ground wire.Remove the screw for the ground wire.

Remove the screw for the ground wire. Screw the cash drawer

Screw the cash drawerScrew the cash drawer

Screw the cash drawer’’’’ s ground wire to the body of the printer.

s ground wire to the body of the printer.s ground wire to the body of the printer.

s ground wire to the body of the printer.

Cash drawer kick-out

connector

Ground wire

Cash drawer kick-out cable

connector

Screw for ground

wire

CAUTION

CAUTIONCAUTION

CAUTION

Connect only the cash drawer kick-out cable connector to the cash drawer kick-out

connector. (Do not connect a telephone line.) Signals cannot be output from the cash drawer kick-out connector while printing.

— 12 —

Page 21

Signal

SignalSignal

Signal Function

FunctionFunction

Function

1 FG Frame ground

2 DRAWER1 Cash drawer 1 drive signal

3 DRSW Cash drawer switch input

4 VDR Cash drawer drive power supply

5 DRAWER2 Cash drawer 2 drive signal

6 GND Signal ground (common ground on

circuits)

(1) Connector pin configuration

Connector used:

TM5RJ3-66 (Hirose) or equivalent

Applicable connector:

TM3P-66P (Hirose) or equivalent

(2) Electric characteristics

1) Drive voltage: 24 VDC

2) Drive current: Approx. 1 A max. (not to exceed 510 ms.)

3) DRSW signal: Signal levels: “ L” = 0 to 0.8 V, “ H” = 2 to 3.3 V

(3) DRSW signal

DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command or at pin 34 on the parallel interface port.

(4) Drive circuit

Cash drawer kick-out connector

Shielded

Cash drawer open/ close switch

Cash drawer

Printer

CAUTION

CAUTIONCAUTION

CAUTION

Cash drawers 1 and 2 cannot be operated at the same time.

The solenoid used for the cash drawer should be 24 ∧ or more. Do not allow the electric current to exceed 1 A. Excessive current could damage or burn out the circuits.

— 13 —

Page 22

Signal

SignalSignal

Signal I/O

I/OI/O

I/O Function

FunctionFunction

Function

1 FG — Frame ground

2 RXD Input Data received from external device

3 TXD Output Data sent to printer

4 DTR Output Indicates that the external device can

receive. MARK: External device cannot receive SPACE: External device can receive

5 DSR Input Indicates that the printer can receive

data. MARK:Printer cannot receive SPACE:Printer can receive

6 SG — Signal ground (common ground on

circuits)

7 PS — Power supply terminal (24 VDC)

8 PG — Flyback line for power supply

3.4 Connecting an External Device

3.4 Connecting an External Device3.4 Connecting an External Device

3.4 Connecting an External Device

1.1.

2.2.

TuTu

Turn off the power.

rn off the power.rn off the power.

rn off the power.

Remove the protective seal from

Remove the protective seal fromRemove the protective seal from

Remove the protective seal from

the external device connecter.

the external device connecter.the external device connecter.

the external device connecter.

External device

3.3.

3. Confirm the orientation of the

Confirm the orientation of theConfirm the orientation of the

Confirm the orientation of the external device cable connecter

external device cable connecterexternal device cable connecter

external device cable connecter and connect it to the external

and connect it to the externaland connect it to the external

and connect it to the external

connector

device connecter at the back of the

device connecter at the back of thedevice connecter at the back of the

device connecter at the back of the printer.

printer.printer.

printer.

External device cable

connector

Protective seal

CAUTION

CAUTIONCAUTION

CAUTION

Use only the specified external device cable to connect to the external device connector

(do not use phone, LAN, or USB cables).

(1) Connector pin configuration

Connector used: RJ-45 Applicable connector: RJ-45

Transmission to external devices done at 19200 bps, 8-bit, no parity.

— 14 —

Page 23

3.5 Precautions for Installing the Printer

3.5 Precautions for Installing the Printer3.5 Precautions for Installing the Printer

3.5 Precautions for Installing the Printer

This printer can only be positioned horizontally. It cannot be positioned vertically or on a wall.

Horizontal position

Vertical position

CAUTION

CAUTIONCAUTION

CAUTION

Do not use the printer under the following conditions.

Do not use the printer under the following conditions.Do not use the printer under the following conditions.

Do not use the printer under the following conditions.

Locations subject to vibration or instability. Locations that are very dirty or dusty. Locations where the printer is not level.

···· The printer may fall and cause an injury.

The printer may fall and cause an injury.The printer may fall and cause an injury.

The printer may fall and cause an injury.

···· The quality of printing may deteriorate.

The quality of printing may deteriorate.The quality of printing may deteriorate.

The quality of printing may deteriorate.

Oriented other than as specified.

···· The printer may malfunction, be damaged, or cause an electric shock.

The printer may malfunction, be damaged, or cause an electric shock.The printer may malfunction, be damaged, or cause an electric shock.

The printer may malfunction, be damaged, or cause an electric shock.

— 15 —

Page 24

3.6 Partition for Paper

3.6 Partition for Paper 3.6 Partition for Paper

3.6 Partition for Paper Roll

RollRoll

Roll

Set the partition to the width of the paper roll you are loading. The partition is set at the factory to the position shown below.

For 3-inch type: 80-mm wide paper roll For 2-inch type: 58-mm wide paper roll

1.1.

2.2.

3.3.

4.4.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power. Press

Press Press

Press up on the cover open button to open the paper cover.

up on the cover open button to open the paper cover.up on the cover open button to open the paper cover.

up on the cover open button to open the paper cover.

Press in the position shown by the arrow and set the partition in a slot that matches

Press in the position shown by the arrow and set the partition in a slot that matchesPress in the position shown by the arrow and set the partition in a slot that matches

Press in the position shown by the arrow and set the partition in a slot that matches the width of the paper roll you are using. However, to use an 83

the width of the paper roll you are using. However, to use an 83the width of the paper roll you are using. However, to use an 83

the width of the paper roll you are using. However, to use an 83----mm wide paper roll,

mm wide paper roll,mm wide paper roll,

mm wide paper roll,

remove the partition.

remove the partition.remove the partition.

remove the partition. Refer to

Refer to Refer to

Refer to ““““ 5.3 Manual Setting of Memory Switches

5.3 Manual Setting of Memory Switches5.3 Manual Setting of Memory Switches

5.3 Manual Setting of Memory Switches”””” to change the paper width

to change the paper widthto change the paper width

to change the paper width

settings.

settings.settings.

settings.

Partition

Notes:

*1: 2-inch type (58/60 mm) *2: 3-inch type (80/83 mm)

CAUTION

CAUTIONCAUTION

CAUTION

Make sure the partition is not slanted when setting it for 58-mm or 60-mm paper rolls.

— 16 —

Page 25

Function

FunctionFunction

Function ON

ONON

ON OFF

OFFOFF

OFF

1 Communication

condition setting

According to DIP switch settings

According to memory switch

According to memory switchAccording to memory switch

According to memory switch

settings

settingssettings

settings

2 Hand shake XON/XOFF DTR/DSR

DTR/DSRDTR/DSR

DTR/DSR

3 Bit length 7 bits 8 bits

8 bits8 bits

8 bits

4 Parity check Yes No

NoNo

5 Parity selection Even parity Odd parity

Odd parityOdd parity

Odd parity

Baud rate selection

Refer to table below.

8 INIT Reset Invalid

InvalidInvalid

Invalid

Switch no.

Switch no.Switch no.

Switch no. Function

FunctionFunction

Function ON

ONON

ON OFF

OFFOFF

OFF

1 Communication

condition setting

According to DIP switch settings

According to memory switch

According to memory switchAccording to memory switch

According to memory switch

settings

settingssettings

settings

2 Hand shake XON/XOFF DTR/DSR

DTR/DSRDTR/DSR

DTR/DSR

3 Bit length 7 bits 8 bits

8 bits8 bits

8 bits

4 Parity check Yes No

NoNo

3.7 Setting the DIP Switch on the Serial

3.7 Setting the DIP Switch on the Serial3.7 Setting the DIP Switch on the Serial

3.7 Setting the DIP Switch on the Serial

Interface Board

Interface BoardInterface Board

Interface Board

1.1.

2.2.

3.3.

4.4.

Turn off the printer and unplug the power cord from the electric outlet.

Turn off the printer and unplug the power cord from the electric outlet.Turn off the printer and unplug the power cord from the electric outlet.

Turn off the printer and unplug the power cord from the electric outlet. Remove the mounting screws of the serial interface board

Remove the mounting screws of the serial interface boardRemove the mounting screws of the serial interface board

Remove the mounting screws of the serial interface board....

Remove the serial interface board from the printer.

Remove the serial interface board from the printer.Remove the serial interface board from the printer.

Remove the serial interface board from the printer. Set the DIP switch according to the following table.

Set the DIP switch according to the following table.Set the DIP switch according to the following table.

Set the DIP switch according to the following table.

DIP switch

Serial interface board mounting screws

CAUTION

CAUTIONCAUTION

CAUTION

When setting the DIP switch, do not remove any screws except the serial interface board

mounting screws.

The function of each switch is shown below. (Shaded values are factory settings. However, factory settings differ depending on the destination market.)

Baud rate selection

Baud rate selectionBaud rate selection

Baud rate selection

When switch no. 1 is set to OFF, you can use a command or a memory switch to select 1200, 38400, 57600, or 115200 bps.

— 17 —

Page 26

Sensor position

Sensor positionSensor position

Sensor position Diame

DiameDiame

Diameter when detected as near end Outer diameter of core of paper roll used

ter when detected as near end Outer diameter of core of paper roll usedter when detected as near end Outer diameter of core of paper roll used

ter when detected as near end Outer diameter of core of paper roll used

A 31 18

23 18

C Paper near-end sensor function is off

3.8 Adjusting the Paper Near

3.8 Adjusting the Paper Near3.8 Adjusting the Paper Near

3.8 Adjusting the Paper Near----end Sensor

end Sensorend Sensor

end Sensor

Change the settings of the paper near-end sensor to set the position at which the near-end of the paper is detected.

1.1.

2.2.

Use a pointed object, such as a pen, to gently press the button to change the paper

Use a pointed object, such as a pen, to gently press the button to change the paperUse a pointed object, such as a pen, to gently press the button to change the paper

Use a pointed object, such as a pen, to gently press the button to change the paper near

nearnear

near----end sensor.

end sensor.end sensor.

end sensor.

Press and hold down the button while moving the paper near

Press and hold down the button while moving the paper nearPress and hold down the button while moving the paper near

Press and hold down the button while moving the paper near----end sensor up, down,

end sensor up, down,end sensor up, down,

end sensor up, down,

right and left. The sensor positions are shown below fo

right and left. The sensor positions are shown below foright and left. The sensor positions are shown below fo

right and left. The sensor positions are shown below for the various diameters of the

r the various diameters of ther the various diameters of the

r the various diameters of the

paper roll used.

paper roll used.paper roll used.

paper roll used.

(Unit: mm)

Note: *: Position of sensor when shipped from factory. However, factory settings differ depending on the

destination market.

CAUTION

CAUTIONCAUTION

CAUTION

The amount of paper remaining on the roll (diameter of the roll) depends on the type

of paper used. The paper roll diameters in the table are guidelines.

Button to change paper near-end sensor

— 18 —

Page 27

3.9 Setting Paper Thickness

3.9 Setting Paper Thickness3.9 Setting Paper Thickness

3.9 Setting Paper Thickness

Set the paper thickness selection lever (blue) to the thickness of the paper.

1.1.

2.2.

3.3.

4.4.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power. Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover.Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover. Lightly press the damper inward and check the position of the paper thickness

Lightly press the damper inward and check the position of the paper thicknessLightly press the damper inward and check the position of the paper thickness

Lightly press the damper inward and check the position of the paper thickness selection lever.

selection lever.selection lever.

selection lever. Set the paper thickness selecti

Set the paper thickness selectiSet the paper thickness selecti

Set the paper thickness selection lever to 1 for regular paper or 2 for thick paper.

on lever to 1 for regular paper or 2 for thick paper.on lever to 1 for regular paper or 2 for thick paper.

on lever to 1 for regular paper or 2 for thick paper.

Gently press on the side of the lever with a pointed object, such as a pen, to move the paper thickness selection lever.

Damper

Paper thickness selection lever (blue) (Behind the damper)

1: Regular paper 65 m - 85 m 2: Thick paper 85 m - 150 m

The paper thicknesses shown above are guidelines. Adjust the position of the lever to get the best printout.

— 19 —

Page 28

3.10 Loading Paper

3.10 Loading Paper3.10 Loading Paper

3.10 Loading Paper

1.1.

2.2.

3.3.

4.4.

5.5.

Turn on the p

Turn on the pTurn on the p

Turn on the power.

ower.ower.

ower.

Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover.Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover. Load the paper roll so that the printable side of the paper is facing up, as shown by

Load the paper roll so that the printable side of the paper is facing up, as shown byLoad the paper roll so that the printable side of the paper is facing up, as shown by

Load the paper roll so that the printable side of the paper is facing up, as shown by arrow A.

arrow A.arrow A.

arrow A. Pull a few cm of paper straight out in the direction of arrow B.

Pull a few cm of paper straight out in the direction of arrow B.Pull a few cm of paper straight out in the direction of arrow B.

Pull a few cm of paper straight out in the direction of arrow B. Close the paper cover until you

Close the paper cover until youClose the paper cover until you

Close the paper cover until you hear a click. Paper is fed and cut automatically (by

hear a click. Paper is fed and cut automatically (byhear a click. Paper is fed and cut automatically (by

hear a click. Paper is fed and cut automatically (by

the factory setting).

the factory setting).the factory setting).

the factory setting).

Refer to 5.3 Manual Setting of Memory Switches

CAUTION

CAUTIONCAUTION

CAUTION

Always use the specified types of paper rolls.

Confirm that the paper roll is set correctly. If the paper is skewed and not coming straight out of the paper cover, open it and straighten the paper. Always pull a few cm of paper straight out of the printer if you open the paper cover while paper is loaded. Press on the center of the paper cover to close it securely. Be careful of paper cuts while loading the paper. Do not touch the print head, manual cutter, or auto cutter while the paper cover is open. Doing so may cause a burn or cut.

— 20 —

Page 29

3.11 Attaching the Power Switc

3.11 Attaching the Power Switc3.11 Attaching the Power Switc

3.11 Attaching the Power Switch Cover

h Coverh Cover

h Cover

Attach this cover to prevent the power switch from being used.

1.1.

1. Press the power switch cover onto the power switch compartment until it clicks.

Press the power switch cover onto the power switch compartment until it clicks.Press the power switch cover onto the power switch compartment until it clicks.

Press the power switch cover onto the power switch compartment until it clicks.

Power switch cover

Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it.

— 21 —

Page 30

3.12 Attaching the Interface Cover

3.12 Attaching the Interface Cover3.12 Attaching the Interface Cover

3.12 Attaching the Interface Cover

Attach the interface cover to the back of the printer. The shape of the interface cover is different depending on the type of power source.

1.1.

1. Press the interface cover as shown in the diagram until you hear it click.

Press the interface cover as shown in the diagram until you hear it click.Press the interface cover as shown in the diagram until you hear it click.

Press the interface cover as shown in the diagram until you hear it click.

RP-3300

3.13 Removing the Inte

3.13 Removing the Inte3.13 Removing the Inte

3.13 Removing the Interface Cover

rface Coverrface Cover

rface Cover

Press in on both sides at the point indicated by A to remove the interface cover.

RP-3300

— 22 —

Page 31

4. MAINTENANCE AND TROUBLESHOOTING

4. MAINTENANCE AND TROUBLESHOOTING4. MAINTENANCE AND TROUBLESHOOTING

4. MAINTENANCE AND TROUBLESHOOTING

4.1 Periodic Cleaning

4.1 Periodic Cleaning4.1 Periodic Cleaning

4.1 Periodic Cleaning

A dirty print head or platen may reduce printing quality or cause malfunctions. Also, if paper dust collects on the sensor’ s protective sheet, paper cannot be detected correctly. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below.

1.1.

2.2.

3.3.

4.4.

5.5.

Turn off the power.

Turn off the power.Turn off the power.

Turn off the power. Pre

PrePre

Press up on the cover open button to open the paper cover.

ss up on the cover open button to open the paper cover.ss up on the cover open button to open the paper cover.

ss up on the cover open button to open the paper cover.

Wait a few minutes until the print head cools.

Wait a few minutes until the print head cools.Wait a few minutes until the print head cools.

Wait a few minutes until the print head cools. Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is

Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that isUse a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is

Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is on the print head and platen.

on the print head and platen.on the print head and platen.

on the print head and platen. Use a cotton swab dampened with a littl

Use a cotton swab dampened with a littlUse a cotton swab dampened with a littl

Use a cotton swab dampened with a little water to wipe off the sensor

e water to wipe off the sensore water to wipe off the sensor

e water to wipe off the sensor’’’’ s protective

s protectives protective

s protective

sheet.

sheet.sheet.

sheet. Make sure there are no water drops on the cotton swab before wiping.

Print head

Sensor’ s protective sheet

Platen

CAUTION

CAUTIONCAUTION

CAUTION

The print head is hot immediately after printing. Do not touch it.

Do not touch the print head with bare hands or metal objects. Do not use alcohol or cleansers to clean the surface of the sensor’ s protective sheet. Doing so may fog the sensor’ s protective sheet. Paper scraps may stick to the platen when adhesive labels are full cut depending on the printer’ s environment, the diameter of the paper roll, and the quality of the label backing.

— 23 —

Page 32

FEED

4.2 Clearing a Cutter Lock (1)

4.2 Clearing a Cutter Lock (1)4.2 Clearing a Cutter Lock (1)

4.2 Clearing a Cutter Lock (1)

The message “ Cutter lock” may appear and the auto cutter blade may remain extended because a foreign object or paper jam is obstructing it.

If “ Cutter lock” is displayed, clear the locked cutter as shown below.

1.1.

2.2.

3.3.

4.4.

Turn on the power.

Turn on the power.Turn on the power.

Turn on the power. Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover.Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover. Remove any jammed pap

Remove any jammed papRemove any jammed pap

Remove any jammed paper including any scraps of paper. (Remove the paper roll

er including any scraps of paper. (Remove the paper roller including any scraps of paper. (Remove the paper roll

er including any scraps of paper. (Remove the paper roll

that is loaded in the holder also.)

that is loaded in the holder also.)that is loaded in the holder also.)

that is loaded in the holder also.) Reload the paper roll and close the paper cover.

Reload the paper roll and close the paper cover.Reload the paper roll and close the paper cover.

Reload the paper roll and close the paper cover.

CAUTION

CAUTIONCAUTION

CAUTION

The print head is hot immediately after printing. Do not touch it.

Do not touch the print head with bare hands or metal objects.

After doing the procedure in “ Clearing a Cutter Lock (1)” and then opening the paper cover, if the blade of the auto cutter is extended, do the procedure in “ Clearing a Cutter Lock (2)” .

Refer to 4.3 Clearing a Cutter Lock (2)

4.3 Clearing a Cutter Lock (2)

4.3 Clearing a Cutter Lock (2)4.3 Clearing a Cutter Lock (2)

4.3 Clearing a Cutter Lock (2)

The paper cover is designed to be opened by pressing up on the cover open button if the cutter locks. If this does not open the paper cover, use the following procedure to clear the locked cutter.

1.1.

2.2.

3.3.

4.4.

5.5.

6.6.

TTTTurn off the printer and unplug the power cord from the electric outlet.

urn off the printer and unplug the power cord from the electric outlet.urn off the printer and unplug the power cord from the electric outlet.

urn off the printer and unplug the power cord from the electric outlet.

Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover.Press up on the cover open button to open the paper cover.

Press up on the cover open button to open the paper cover. While pressing on the front cover release button with a pen or something, slide the

While pressing on the front cover release button with a pen or something, slide theWhile pressing on the front cover release button with a pen or something, slide the

While pressing on the front cover release button with a pen or something, slide the front cover about 10 mm upward.

front cover about 10 mm upward.front cover about 10 mm upward.

front cover about 10 mm upward. Rotate th

Rotate thRotate th

Rotate the front cover forward in the direction of arrow A.

e front cover forward in the direction of arrow A.e front cover forward in the direction of arrow A.

e front cover forward in the direction of arrow A.

Lift the protective sheet and turn the cutter gear in the direction of arrow B to return

Lift the protective sheet and turn the cutter gear in the direction of arrow B to returnLift the protective sheet and turn the cutter gear in the direction of arrow B to return

Lift the protective sheet and turn the cutter gear in the direction of arrow B to return the auto cutter to a position where the paper cover can be opened.

the auto cutter to a position where the paper cover can be opened.the auto cutter to a position where the paper cover can be opened.

the auto cutter to a position where the paper cover can be opened. Turn the cutter gear until the auto cutter blade retracts in the direction of arrow C. If the blade of the auto cutter does not move when you turn the cutter gear in the direction of arrow B, turn it in the other direction. Remove whatever caused the cutter to lock.

Remove whatever caused the cutter to lock.Remove whatever caused the cutter to lock.

Remove whatever caused the cutter to lock.

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7.7.

8.8.

9.9.

Close the front cover.

Close the front cover.Close the front cover.

Close the front cover. Rotate the front cover in the opposite direction of arrow A, and push on the top of the front cover until it clicks. Load a paper roll and close the paper cover.

Load a paper roll and close the paper cover.Load a paper roll and close the paper cover.

Load a paper roll and close the paper cover. Insert the power cord plug into an electric outlet an

Insert the power cord plug into an electric outlet anInsert the power cord plug into an electric outlet an

Insert the power cord plug into an electric outlet and turn the power on.

d turn the power on.d turn the power on.

d turn the power on.

Check that the LED lights green.

Protective sheet

Cutter gear

Auto cutter blade

Front cover

Front cover release button

CAUTION

CAUTIONCAUTION

CAUTION

Before starting to do maintenance work, be sure to turn off the printer and unplug the

power cord from the electric outlet. Be careful not to touch the manual cutter while the front cover is open. Be careful not to touch the opening for the auto cutter while the paper cover is open. The print head is hot immediately after printing. Do not touch it. Do not touch the print head with bare hands or metal objects. If the above procedure does not retract the auto cutter, contact your dealer.

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FEED

4.4 Function Test Mode

4.4 Function Test Mode4.4 Function Test Mode

4.4 Function Test Mode

Press and hold button 1 while turning on the printer to access the function test mode. Use button 3 ( ) to select a function, use button 4 ( ) to execute the function. Except for the self test and printing memory switch settings, all functions are for service personnel only. Do not operate those functions.

Self test

Self testSelf test

Self test

1.1.

2.2.

While paper is loaded, press and hold button 1 while

While paper is loaded, press and hold button 1 whileWhile paper is loaded, press and hold button 1 while

While paper is loaded, press and hold button 1 while turning the power on.

turning the power on.turning the power on.

turning the power on. The function test mode starts and

The function test mode starts and The function test mode starts and

The function test mode starts and ““““ Self test

Self testSelf test

Self test”””” appears

appearsappears

appears

on the LCD.

on the LCD.on the LCD.

on the LCD. Press button 4 ( ).

Press button 4 ( ).Press button 4 ( ).

Press button 4 ( ). Self test starts. The printer prints its model name,

Self test starts. The printer prints its model name,Self test starts. The printer prints its model name,

Self test starts. The printer prints its model name, version, DIP swit

version, DIP switversion, DIP swit

version, DIP switch settings, memory switch settings, and a list of built

ch settings, memory switch settings, and a list of builtch settings, memory switch settings, and a list of built

ch settings, memory switch settings, and a list of built----in fonts.

in fonts.in fonts.

in fonts.

Firmware version

Interface

Memory

Serial communication status

switch setting

(USB or Serial interface models only)

Buffer size

DIP switch settings* (USB or Serial interface models only)

Note: *: Printers with a USB interface do not have DIP switches, so the DIP switches all appear off on the

self-test printout.

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FEED

Description

DescriptionDescription

Description

FEED

Printing memory switch settings

Printing memory switch settingsPrinting memory switch settings

Printing memory switch settings

1.1.

2.2.

3.3.

While paper is loaded, press and hold

While paper is loaded, press and hold While paper is loaded, press and hold

While paper is loaded, press and hold button 1 while turning the power on.

button 1 while turning the power on.button 1 while turning the power on.

button 1 while turning the power on.

The function test mode starts and

The function test mode starts and The function test mode starts and

The function test mode starts and ““““ Self test

Self testSelf test

Self test”””” appears on the LCD.

appears on the LCD.appears on the LCD.

appears on the LCD.

Press button 3 ( ).

Press button 3 ( ).Press button 3 ( ).

Press button 3 ( ). ““““ Printing MSW

Printing MSWPrinting MSW

Printing MSW”””” appears on the LCD.

appears on the LCD.appears on the LCD.

appears on the LCD.

Press button 4 ( ).

Press button 4 ( ).Press button 4 ( ).

Press button 4 ( ).

A list of the current memory switch settings starts

A list of the current memory switch settings startsA list of the current memory switch settings starts

A list of the current memory switch settings starts printing.

printing.printing.

printing.

The function test mode has the following sub modes.

Note: *: The memory switches are automatically set to their optimum settings by selecting the manufacturer

and model of the printer being replaced.

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FEED

4.5 Key Lock Function

4.5 Key Lock Function4.5 Key Lock Function

4.5 Key Lock Function

Press and hold the MENU button while the printer is running to be able to change the memory switch settings. Activate the key lock to prevent making changes by mistake.

LOCK icon

Button 3

Setting the key lock

Setting the key lockSetting the key lock

Setting the key lock To set the key lock, press and hold button 3 (for at least three seconds).

MENU disappears, and the LOCK icon appears. In this condition, it is not possible to enter the memory switch setting mode even if you press and hold the MENU button.

Releasing the key lock

Releasing the key lockReleasing the key lock

Releasing the key lock To release the key lock, press and hold button 3 (for at least three seconds).

The LOCK icon disappears, and MENU appears.

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Page 37

4.6 Hexadecimal Dump Printing

4.6 Hexadecimal Dump Printing4.6 Hexadecimal Dump Printing

4.6 Hexadecimal Dump Printing

Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly.

How to do hexadecimal dump printing

How to do hexadecimal dump printingHow to do hexadecimal dump printing

How to do hexadecimal dump printing

1.1.

2.2.

3.3.

Load paper.

Load paper.Load paper.

Load paper. While the paper cover is open, press and hold button 1 while turning the pow

While the paper cover is open, press and hold button 1 while turning the powWhile the paper cover is open, press and hold button 1 while turning the pow

While the paper cover is open, press and hold button 1 while turning the power on,

er on,er on,

er on,

and then close the paper cover.

and then close the paper cover.and then close the paper cover.

and then close the paper cover. Enter HEX dump print mode.

Enter HEX dump print mode.Enter HEX dump print mode.

Enter HEX dump print mode. The printer prints

The printer prints The printer prints

The printer prints ““““ HEX dump print mode

HEX dump print modeHEX dump print mode

HEX dump print mode”””” followed by the received data printed in

followed by the received data printed infollowed by the received data printed in

followed by the received data printed in

hexadecimal numbers and some characters.

hexadecimal numbers and some characters.hexadecimal numbers and some characters.

hexadecimal numbers and some characters.

How to stop hexadecimal dump printing

How to stop hexadecimal dump printingHow to stop hexadecimal dump printing

How to stop hexadecimal dump printing Do one of the following to stop printing.

Press button 1 three times in a row Turn off the power Receive a reset command from an interface

CAUTION

CAUTIONCAUTION

CAUTION

The printer prints “ .” if there is no character corresponding to the data.

None of the commands function during hexadecimal dump printing. If print data does not cover a complete line, press button 1 to advance the paper.

Print example HEX dump print mode

61 62 63 64 65 66 67 0A 0D 0D 0D 0D abcdefg.....

0D 0D 0D .....

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Page 38

4.7 Error Messages

4.7 Error Messages4.7 Error Messages

4.7 Error Messages

Paper end The end of the roll of paper is detected at two stages, paper near-end and paper-end. When paper near-end is detected, “ PAPER LOW” appears on the LCD and the LED lights orange. Prepare a new paper roll. When paper-end is detected, “ Paper end” appears on the LCD and the LED lights red. Load a new paper roll.

Paper cover open Do not open the paper cover during printing. If the paper cover is opened, the LED and LCD light red. Check the paper and always pull a few cm of paper straight out of the printer before closing the paper cover. Printing resumes. Sending a command to resume printing may be required depending on the memory switch setting.

Cutter lock If the auto cutter cannot move because of a paper jam or something else, the LED and LCD light red. Remove the cause of the trouble and press button 1 (FEED). If the auto cutter still does not operate and the paper cover does not open, refer to “ 4.3 Clearing a Cutter Lock (2)” .

Refer to 4.3 Clearing a Cutter Lock (2)

Head overheat When you print dense characters, dark images, or for an extended time in a hot environment, the print head temperature increases. If the print head exceeds a specified temperature, the printer stops printing and waits for the print head to cool. When this happens, the LED and LCD light orange. Printing resumes automatically when the print head cools.

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FEED

Description

DescriptionDescription

Description

Self test Runs self test.

Printing MSW Prints memory switch settings.

Quick Setting * Sets the memory switches to be compatible with

specific models.

FEED

Status

StatusStatus

Status Message

MessageMessage

Message LED

LEDLED

LED Backli

BackliBackli

Backlight

ghtght

ght Buzzer

BuzzerBuzzer

Buzzer*2

*2*2

Paper near-end PAPER LOW Orange — —

Paper-end Paper end

Please replace paper roll.

Red Red Yes

Front cover open Front cover open

Please close front cover.

Red — Yes

Paper cover open Paper cover open

Please close paper cover.

Red — Yes

Cutter locked Cutter lock

Red Red Yes

FEED

The situation during various errors is shown below. The LCD’ s top line is the type of error, the bottom line is the remedy. Scroll through messages that are longer than 16 characters.

Notes: *1: LED may light while macro is executing.

*2: Buzzer sounds when MSW5-1 (buzzer setting) is set to ON.

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Page 40

142

5. OTHER

5. OTHER5. OTHER

5. OTHER

5.1 External V

5.1 External V5.1 External V

5.1 External Views and Dimensions

iews and Dimensionsiews and Dimensions

iews and Dimensions

(Unit: mm)

145

14 0

145

192

155

Built-in power supply type

192

AC adapter type

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Page 41

Product name

Product nameProduct name

Product name