Lifeline Vi/Vi+
User Guide
For installation instructions please visit tunstall.com/productinfo
Your Lifeline Vi home unit
The Lifeline home unit is connected to the mains power supply and your
telephone line. It enables you to generate a call for help when and if you
need it by immediately contacting a monitoring centre who will be able to
provide you with the assistance you require.
Your personal radio trigger
Your personal radio trigger is wirelessly connected to your Lifeline home
unit and enables you to generate a call for help from anywhere in your
home or garden. The personal trigger should be worn at all times and can
be worn around the neck or on the wrist using the attachments supplied.
Personal radio triggers are water resistant (to IP67 standard) up to 1m. It
can be worn in the shower however wearing it in the bath should be
avoided where possible.
The personal radio trigger has the below features:
*NOTE: The trigger will automatically send a notification call via the home unit to the
monitoring centre when its battery is low.
Radio Antenna
Cancel Button (Green
)
Speaker
Alarm Button (Red)
Status LED (Red/Green)
Microphone
Home/Away Button
(Yellow)
Water resistant Auto Low Battery*
Up to 50m
radio range (typical)
For installation instructions please visit tunstall.com/productinfo
Using the home unit
Making an alarm call
Press the red button on the personal radio
trigger or the red alarm button on the home
unit. The home unit will announce ‘Do
not worry your alarm telephone is
dialling for assistance’. The call
will be answered by an operator at the
monitoring centre. Tell the operator
why you have generated the alarm
call and they will arrange for assistance.
Cancelling an alarm call
Wait 5 seconds (after the alarm button is pressed) and press the green
cancel button. The home unit will announce ‘The alarm call has been
cancelled’. This in-built delay prevents accidental cancellation of an alarm.
Answering telephone calls
Personal radio triggers can be used to answer incoming telephone calls by
pressing the personal radio trigger button while the telephone is ringing.
When pressed, the home unit will answer the call in hands-free mode using
the loudspeaker. To revert to handset mode, just pick up the handset of a
connected telephone. To end a hands-free call, press the button on the
personal radio trigger again or press the cancel button. Calls can also be
answered in hands-free mode at the home unit by pressing the cancel
button.
False alarms
If you accidentally raise a false alarm, please do not worry as your
monitoring centre is always happy to hear from you and the raising of the
alarm acts as a useful test of your home unit.
For installation instructions please visit tunstall.com/productinfo
What the Warning/Status lights on the home unit indicate
The home unit has warning and status lights to clearly show the unit’s
status lights on the home unit provide indications of its status based on the
below.
The LED on the personal radio trigger indicates
When pressed the red LED on the personal radio trigger will light up. This is
to indicate that the button has been pressed. If the LED flashes when
pressed this indicates that the personal radio trigger battery is low and
should be replaced.
Home/Away Button
(Yellow)
Home unit status
On Away mode
Off Home mode
Flashing Intruder entry/exit time period
Status LED
(Green/Red)
Home unit status
Green LED on Normal mode
Red LED flashing
(1 every 4 seconds)
Low battery
Red LED flashing
(1 every second)
Telephone line disconnected
Red/Green flashing Radio blocking detected
Alarm Button (Red) Home unit status
On Normal mode
Flashing
(1 every 4 seconds)
Normal mode running on battery
Flashing
(1 every second)
Alarm mode
For installation instructions please visit tunstall.com/productinfo
How to respond to announcements
Announcement What to do
‘Warning – telephone line
disconnected’
Check the home unit is plugged into a working
telephone socket
‘Warning – there is no mains
power’
Check the home unit is plugged into a working
electrical socket
‘Warning - Radio blocking
detected’
Check that the home unit is not close to any
other electrical devices such as a computer,
television, fan, mobile phone. If so, turn-off or
move the equipment away from the home unit
and check if this stops the warning.
‘Warning – battery low’
Check the home unit is plugged into a working
electrical socket
‘The mains power is restored’
Nothing, power has been reconnected to the
home unit.
‘Test Reminder – please press
personal trigger’
Press your personal radio trigger and follow the
next announcement
Press the green cancel button
to complete the test
Press the cancel button on the home unit, the
unit will then announce ‘Test completed’.
If the warnings persist please contact your supplier.
Help and advice
Dos
• Wear your personal radio trigger at all times.
• Test your home unit on a regular basis.
• Keep the home unit connected to the mains power at all times.
• Dust the home unit/personal radio trigger with a soft cloth which can
be slightly moistened with a gentle detergent if required.
Don’ts
• Expose the home unit to water or other liquids.
• Connect cables other than those supplied with the home unit.
• Move the home unit from the location that it was originally installed
• Move objects close to the home unit that either; create lots of noise,
heat, or are made of metal such as a televisions, radios, washing
machines, microwaves, WiFi routers, mobile phones, laptops etc.
Battery information
All batteries should be disposed of in accordance with the latest legislation.
Technical Details
Weight: 572g (939g Packaged)
Dimensions: 185mm x 122mm x 41mm (WxLxD)
Mains power: 230v ac 13A electrical socket (3 Watts)
Stand-by battery: 1200mAhr capacity (continually internally charged)
Back-up time: 40 hours of stand-by operation with one 30 minute alarm call
(minimum expected at date of purchase and when fully charged)
Radio frequency: 869.2125MHz, compliant with the European Social Alarm frequency
band
REN: 1
External connections: Telephone line cord with type BS6312 plug and 3m cable
DC power adapter with 3m cable
Radio trigger battery: 3V Lithium (not changeable) with up to 7 year life
Environmental
Temperature: Operating temperature (to perform to full specification) = 0°C to
45°C, storage = -10°C to 50°C
Humidity: Operating relative humidity (non condensing to perform to full
specification) = 0 to 80%, storage relative humidity (non condensing)
= 0 to 93%
Standards
EMC: EN55022, EN55024, EN50130-4,
EN301 489-1, EN301 489-3
Safety: EN60950
Radio: EN300 220-2 Category 1
CE: Compliant
Social alarm: EN50134-1:2002, EN50134-2:1999 (trigger device),
EN50134-3:2001
Design, Manufacture, Installation and Service: ISO9001:2008
Declaration of Conformity
We, Tunstall declare that this social alarm equipment is in
compliance with the essential requirements and other
relevant provisions of the R&TTE Directive 1999/5/EC.
tunstall.com
Our policy of continual development means that product specification and appearance may change
without notice. Tunstall does not accept any responsibility for any errors or omissions contained in
this document.
© 2012 Tunstall Healthcare Group Ltd. ® TUNSTALL and LIFELINE are registered trade marks.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
Tel: 01977 661234
Fax: 01977 662450
Email: enquiries@tunstall.co.uk
D57
07
001
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