iVi
™
the intelligent pendant
with auto fall detection
User Guide
2
Contents
Intended use 3
What is the iVi? 4
What is in the box? 5
Before first use 6
Wearing the iVi… 7
… on a neck cord ............................................ 8
… as a brooch/clipped to clothing .................. 10
… on a belt .................................................... 10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall ................................ 13
Cancelling an automatic fall alarm 14
Taking care of the iVi 15
Cleaning ........................................................ 16
Spares and accessories ................................ 17
Battery replacement ...................................... 18
Warnings and cautions 21
Frequently asked questions 22
Test Conditions 27
Troubleshooting 28
Regulatory Compliance 29
Technical information 31
Contact Details 32
3
User guide
To print a larger version of this user
guide or for other languages please
contact your supplier.
Intended use
This device is intended to enable a user in a
non-medical setting to request assistance by
providing a method of activating their home
base unit, from within the operating range, in
the event of a potential medical emergency.
The device also provides an additional
automatic request for assistance to the home
base unit if it detects that the user has fallen
while wearing it on a neck cord, clipped to
the chest or on a belt clip using the wearing
options provided.
Please read this user guide carefully
4
What is the iVi?
Your iVi is an intelligent pendant. Like other
pendants, your iVi allows you to press a help
button to generate an alarm call when you
need help. The iVi also provides an added
layer of protection by automatically
generating a call for assistance if a fall is
detected and you are unable to push the help
button.
Status
LED
Help
button
Wearing option
attachment point
Battery
cover
(under wearing
option)
Cancel
button
Neck cord
attachment
p
oint
Air vent
5
What is in the box?
The box contains this user guide, an iVi
intelligent pendant, belt clip*, neck cord* and
clothing clip*.
iVi
intelligent pendant
Neck cord
*
Clothing Clip
* Belt clip
*
*May not be supplied
6
Before first use
Ensure the iVi is programmed correctly to
your home base unit. To test this press the
help button and ensure that it generates an
alarm call to the monitoring center. Tell the
monitoring center that you are making a test
call and follow their instructions.
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure, presence
of moisture or liquid may affect the range
of the iVi. A help call will NOT be initiated
if the iVi is activated while out of range of
the home base unit. If the iVi is not
programmed correctly, please contact
your supplier.
Please read this user guide carefully.
7
Wearing the iVi…
Your iVi will have been setup with a specific
wearing accessory. Once setup you should
not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on
the following pages.
Wearing the iVi in line with this guidance is
important as it helps to ensure it is in the
most optimum position to detect falls while
also helping to reduce the chance of
incorrect activations.
Please remember to wear your iVi at all
times when you are in or around your
home. You may also wear your iVi in bed.
This will help to ensure the iVi is at hand if
you require it at night. However it may not
detect a fall from a lying position in bed to
the floor.
WARNING – if you wear the iVi under your clothing
ensure you do not restrict access to the help button.
8
… on a neck cord
An adjustable neck cord is provided
which should be adjusted to ensure
the iVi is worn at the same
height as your sternum and
at least 1 meter [3 ft.] from
floor level.
To avoid having to adjust
the length of the cord each
time you put the iVi on, you can pull apart
one of the break links on the neck cord, take
each side of the neck cord round your neck
and then fasten the break link again.
Tip - Clipping it to clothing using the brooch/clothing clip
while worn on a neck cord may also help to reduce false
alerts.
WARNING – only use the neck cord supplied with the
iVi as it includes safety break links to reduce the risk
of entanglement or injury.
9
Adjusting the neck cord
To shorten; pull the plastic
tabs in opposite directions
To lengthen; hold the neck
cord just below the plastic
tabs and pull apart.
Taking off/Putting on the iVi
To avoid having to adjust the length of the neck cord
each time you take off/put on the iVi, you can undo
one of the break links on the neck cord, take each
side of the neck cord around your neck and then
fasten the break link again.
Break link
10
… as a brooch/clipped to clothing
The iVi can be worn in either
of these orientations and
includes (where supplied) a
clothing clip in order to clip it
to the top of a shirt pocket or
to shirt/blouse openings etc.
The iVi must be worn at
chest height and at least
1 meter [3 ft.] from the floor
when using the clothing clip.
Tip - The clips are reversible to enable them to be clipped to
the left or right for male and female shirt/blouse openings.
… on a belt
The belt clip is designed to fit a
wide variety of belts however
you should ensure that the
belt is of sufficient width to
firmly hold the iVi in place.
The iVi must be worn at
waist height and at least
0.8 metres [2ft 8in] from the floor.
11
Important things to remember
Remember, the iVi will only detect you
falling if you are wearing it.
Due to the wide variety and type of falls,
some falls may not be detected. For
example, a slow gradual slide out of a
chair is unlikely to be detected as a fall.
In the event of a fall you should always
try to press the help button on the iVi.
The iVi must be worn in accordance with
the wearing instructions, do not change
the wearing option once your preferred
method has been chosen.
If you fall and the fall is detected but you
cannot press the help button, the iVi will
generate a call for assistance within 30
seconds.
Test the iVi monthly by pressing the help
button.
12
How it works
The iVi is a simple to use device that
includes a help button to enable you to
generate a call for help if you require
assistance or fall. If you are unable to press
the help button, the iVi has intelligent
sensors that will automatically generate a call
for assistance if a fall is detected.
Manual alarm operation
1) Press the help button on the iVi to
generate a call for help.
2) The red LED indicates the iVi is sending
an alarm call.
3) If the red LED flashes, the iVi is still
sending an alarm call, but is also
indicating to you that the battery needs to
be replaced (see battery replacement).
Help button
13
What happens if you fall
Stage 1 The iVi detects an event and
analyzes it for up to 20 seconds. If
the iVi determines that the event is
a fall, Stage 2 is started.
Stage 2 The green LED is turned on and
the sounder plays ascending
tones. This warns you that a fall
alarm will be made after 10
seconds. If you have not fallen or
do not require assistance, you can
press the cancel button during this
stage to cancel the alarm.
Stage 3 If the alarm is not cancelled, the
LED goes red for a short time and
the sounder plays an alarm tone.
A fall alarm is then sent to your
home base unit.
NOTE: At any time during the above process you can
press your help button to generate an alarm call.
14
Cancelling an automatic fall
alarm
If the iVi lights the green LED and plays
ascending tones when you know you have
not fallen, you can stop the iVi from
generating an alarm by pressing the cancel
button.
The cancel button is designed to avoid
accidental presses. If you press the
cancel button by mistake you can
generate an alarm call by pressing the
help button.
Cancel button
Help button
15
Taking care of the iVi
Your iVi is fully water resistant and
should be worn at all times including in
the shower and bath. When wearing in
the bath you should avoid submerging
the iVi in water for more than a minute.
If your iVi does get wet, dry it gently
using a soft towel being careful not to
press the help button. If you do press the
help button by accident, don’t worry, just
inform the operator. They will be happy
to hear from you and it will act as a
useful test of the system.
The vent on the back of the iVi is an
important feature and must be kept clean
and clear of any obstructions. When
wearing in the shower/bath, water may
cause a temporary obstruction and
automatic fall detection may not function
properly while the vent is obstructed.
Air vent
16
Cleaning
If required, the iVi may be cleaned
periodically with a damp cloth and mild
detergent or an alcohol wipe.
Remember that the iVi will not detect
falls while it is not being worn therefore
you should put the iVi back on again as
soon as you have finished cleaning it.
17
Spares and accessories
The following replacement parts are
available. Please contact your supplier for
more details.
Battery (CR2450) S1004042
Belt clip D6602026
Shirt clip D6602027
Neck cord D6602035
Battery cover D6602034
19
To replace the battery
1) To access the battery, remove belt/shirt
clip accessory from the back of the iVi by
turning the clip counter clockwise until it
clicks.
A
B
C
20
Locked
Coin
Unlocked
2) Remove the battery
cover, insert a coin into
the slot and turn it
counter clockwise.
3) Remove the battery and
replace it with the new
battery (CR2450),
remember to observe
the correct orientation
i.e. positive (+) side
facing you. When the
battery is reconnected
the unit will beep.
4) Replace the battery
cover and test the iVi by
pressing the help
button. Inform the
operator that you are
making a battery test
call.
5) If the device fails to
make a test call then
check the orientation of
the battery and repeat
the test by pressing the
help button.
21
Warnings and cautions
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure,
submersion in liquid etc. may affect the
range of the iVi. A help call will NOT be
initiated if the iVi is activated while out of
range of the home base unit.
In certain situations, the iVi may not
detect a fall. For example, a slow slide
from a seated position on a chair may
not register as a fall. It is important to
remember if you need assistance always
press the help button.
22
Frequently asked questions
Can I wear the iVi in the shower or bath?
Yes, the iVi is fully water resistant and should
be worn at all times including in the shower.
When wearing in the bath you should avoid
submerging the iVi in water for longer than a
minute. Please note that water may
temporarily cause an obstruction of the vent
in the back of the iVi. Submersion in water
may also reduce the range of the iVi
meaning that the help call may not be
received by your home base unit.
When should I wear the iVi?
You should wear your iVi at all times when
you are in your home and within receiving
range of your home base unit.
23
Can I wear the iVi under my clothes?
Yes, the iVi can be worn under clothing
however please make sure you can easily
press the help button if you need assistance.
What happens if I accidentally press the
help button?
The iVi will generate a call to the monitoring
center. Tell the operator that you pressed it
by accident and do not need assistance.
Don’t worry they will be happy to hear from
you and it will act as a test of the system.
Will the iVi call for help if I drop it
accidentally?
The iVi has been designed to avoid calling
for help when it has been accidentally
dropped. However, if the iVi starts to beep
you can press the cancel button to stop it
from sending a call for help.
24
If I stand up again after falling, will the iVi
automatically call for help?
Possibly, the iVi is designed to allow a period
of time after a fall for you to recover. The
amount of time it takes you to stand up will
determine whether a fall is detected. Don’t
forget when the iVi starts to beep and the
green LED is on you can press the cancel
button to stop it from sending a call for help.
What should I do if I fall but do not need
help?
When the iVi starts to beep and the green
LED is on you can press the cancel button to
stop the iVi from sending a call for help. If
you decide that you need help press the help
button. The monitoring center is always
happy to hear from you so if you are in any
doubt let the iVi call for help and speak to the
operator.
25
What happens if I cannot press the cancel
button to stop the alarm?
The cancel button has been designed to
prevent accidental cancellation of alarm
calls. The iVi has also been designed to
avoid activation when you have not fallen. If
you cannot press the button for any reason,
don’t worry, just inform the monitoring center
operator that you are ok and do not require
assistance.
Will the iVi send a call for help without me
knowing?
No, the iVi has been designed to inform you
before it sends a call for help. The iVi will
always beep and light the green LED to
notify you that it has detected a fall and is
about to send a call for help. When the iVi is
beeping you can press the cancel button to
cancel the alert and stop it from sending a
call for help.
26
Can I wear the iVi in bed?
Yes, if you wish you can wear the iVi in bed.
This will help to ensure the iVi is to hand if
you require it at night. However it may not
detect a fall from a lying position in bed to the
floor.
27
Test Conditions
The iVi has been tested under the following
user height conditions:
Neck worn – minimum user height 4ft 6in
Waist worn – minimum user height 5ft
A reduction in performance may be
experienced with users below these heights.
28
Troubleshooting
If the area around the button becomes
damaged please contact your supplier.
LED operation
Event
LED/Sounder action
Alarm button
pressed
Red LED on for the duration
of the radio transmission. If
Red LED flashes battery is
low.
Fall Detected
(cancellation period)
Green LED on and
ascending tones being
played.
Fall Alarm
Generated
Red LED on for the duration
of the radio transmission
and alarm tones played. If
Red LED flashes battery is
low.
Error – Barometer,
button,
accelerometer
problem detected
Orange LED flashing
continuously.
29
Regulatory Compliance
Federal Communications Commission (FCC) notices
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
312MHz iVi Intelligent Pendant
(Part Number 66004/09, /10)
FCC ID: G2X-66004V
This Device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating
instructions for satisfying RF exposure compliance. This transmitter must not
be co-located or operating in conjunction with any other antenna or
transmitter.
Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
30
Industry Canada Notice
This equipment meets the applicable Industry Canada Equipment Technical
Specifications. This is confirmed by the registration number. The
abbreviation, IC, before the registration number signifies that registration was
performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment. Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Australia
The iVi operates on a frequency of 312MHz and complies with AS/NZS 4268.
31
N72
Technical information
Weight: 25g [0.88oz]
Dimensions: 58 x 38 x 14mm [2.28” x 1.5” x 0.55”] (WxHxD)
Battery: CR2450 (3v Lithium cell)
Battery Life: Up to 12 months
Radio Freq: 312.00MHz
Radio Range: Up to 120m [390ft] (line of sight)
Water resistance: IP67 (up to 1 meter [3ft.] for 30 minutes)
Environmental
Temperature: Operating temperature (to perform to full
specification) = 0°C to 45°C, storage = -10°C to
50°C
Humidity: Operating relative humidity (non condensing to
perform to full specification) = 0 to 80%, storage
relative humidity (non condensing) = 0 to 93%
Standards
USA: UL1637, UCFR47 Part 15, FDA Class (II)
Canada: RSS-210, RSS-102
Australia/NZ: AS/NZ 4268
Safety: IEC 60950-1
Design and Manufacture: ISO9001:2008
3036931
Contact Details
USA Tunstall Americas
2522 Pearl Buck Road, Unit F
Bristol PA 19007
www.tunstallamac.com
Response Center and Customer Care
1-877-903-5111
Canada Tunstall Canada
7540 Bath Road
Mississauga
Ontario L4T 1L2
CANADA
www.tunstallamerica.com
1-800-892-2205
Australasia Tunstall Australasia
Unit 1
56 Lavarack Avenue
Eagle Farm
Queensland 4009
Australia
+61 7 3637 2200
www.tunstallap.com
tunstall.com
Our policy of continual development means that product specification and appearance may change
without notice. © 2013 Tunstall Healthcare Group Ltd. ™ TUNSTALL and iVi are trademarks.
Manufactured by Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
Tel: +44 1977 661234 Fax: +44 1977 662450 Email: enquiries@tunstall.com D6607020A
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