Quick set-up guide
Life is a journey
Welcome to your Tunstall Home service, providing constant
reassurance that help is at hand 24 hours a day. Once
installed simply press the red button on the Lifeline Vi+ home
unit, or on the MyAmie pendant. This will activate the service
and alert the trained, friendly staff at our UK-based
monitoring centre who can send the most appropriate help
straight away.
This guide gives you step-by-step instructions on how to set
up your Tunstall Home system and advice on how to make
sure it gives you many years of reliable service.
This should be all you need to set up your Tunstall Home
service, but if you would like some advice at any point simply
call us on 0330 123 3303 and we’ll be happy to help*.
* We can be contacted 24 hours a day, 7 days a week regarding installation, and Monday to
Friday 9am to 5pm, excluding public holidays for any other queries.
t
Any additional equipment pictured in this guide is not supplied by Tunstall Home.
In your Tunstall Home box
The following equipment is included in your Tunstall Home boxt:
Lifeline Vi+
home unit
MyAmie pendant
& wearing options
Power
adaptor (C)
Telephone
lead (B)
Telephone
adaptor (A)
Step A – Plug the telephone
adaptor A into the home unit
socket labelled
%
and then plug
all required telephones /
equipment into the telephone
adaptor A using a multi-socket
extension (not supplied). If there
is no telephone, go to step B.
Step B – Plug the telephone lead
B into the home unit socket
labelled LINE and the telephone
wall socket.
Step 1 – Connecting the leads
and adaptors
Please follow the steps below to plug the leads correctly into
the home unit:
NOTE: Only use with the power adaptor supplied with the home unit.
A
B
C
Step C – Plug the power adaptor
C into the home unit socket
labelled DC and then connect to
the mains power. Note – ensure
the mains power is switched on.
Step 2 - Activating the unit
Once the leads and adaptors have been connected, please call
0330 123 3303 from your telephone to enable the home unit to be
programmed. The operator will then call you back. When your
telephone and home unit ring, please answer the call by pressing
the red alarm button on the unit or on the pendant. This will answer
the call in hands free mode and the operator will be able to speak to
you via the home unit to advise you that the unit is about to be
programmed. You will begin to hear send and receive tones. You do
not need to do anything other than keep the noise level to a
minimum. Once the unit has been programmed the operator will
speak to you to confirm this.
Step 3 - Testing
Press the red alarm button on the home unit and ensure it
generates a call through to the monitoring centre. The monitoring
centre operator will welcome you to the service and check they
have your correct contact details.
You will also need to test the pendant by pressing its red button
and ensuring a call is generated and received at the monitoring
centre. We advise that the pendant is tested from several points in
your home and garden so that you are able to establish the range of
the system in your home.
Step 4 - Ready to use
Once successfully tested, the Tunstall Home system is ready to use.
Trouble shooting and
installation advice
WARNING: If all extension telephones are not plugged into
the back of the home unit, in the event of an alarm call being
raised when a telephone extension is in use or off hook, the
alarm call will not reach the monitoring centre. Our
customer service team can provide further information,
please call on 0330 123 3303.
If there is a fault on your telephone line this will also prevent
the alarm call reaching the monitoring centre. It is your
responsibility to ensure your telephone line is working and
report any faults to your telephony provider.
All equipment requiring a link to the telephone line MUST be
connected as follows:
Extension phones/smart boxes/
modems/TV set top boxes
All telephones in the house MUST
be plugged directly into the home
unit using the telephone adaptor A
and the home unit socket labelled
%
to enable the home unit to
disconnect extension telephones
when raising an alarm call. A
multiple telephone adaptor (not
supplied) may be required to
connect more than one telephone.
If all extensions cannot be
connected as described, please read
the warning at the head of this page.
B
Other phones
In homes where there is more than one telephone in use, it is
important to ensure that the handsets are always firmly replaced to
ensure the reliable operation of the Tunstall Home system.
Cordless phones
Ensure that the main base/ charger which is registered to all other
handsets in use is connected directly to the home unit as described
on the preceding page.
Broadband
If your home has broadband, please ensure you use the ADSL
filter provided by your broadband supplier. Contact us
on 0330 123 3303 if you need further advice.
Smart box
Modem
TV set top box
ADSL
Do
• Keep the home unit connected to the mains power at all times.
• Connect the home unit to the first telephone point in the house
with all other extensions wired into the unit to ensure proper
operation even when another telephone is in use or off the hook.
Don’t
• Expose the home unit to water or other liquids.
• Connect cables other than those supplied with the home unit.
• Place the home unit next to a noisy device, such as a television,
radio or washing machine.
• Place the home unit close to a heat source e.g. cooker or large
metal objects e.g. microwave.
For more information please download the
Installation Troubleshooting Guide from
tunstallhome.com
“It’s fantastic to know that my dad has instant
support when he needs it. I call and visit as often as I
can but I don’t live close by and I can’t be there all the
time. Tunstall Home means I know he’s never alone
and can really easily get in touch with someone at
any time of day.”
Jane
Our policy of continual development means that product specification and appearance may change
without notice. Tunstall does not accept responsibility for any errors and omissions contained within this
document.
© 2013 Tunstall Group Ltd. ® TUNSTALL and LIFELINE are registered trademarks.
Tunstall Home is a trading name of Tunstall Healthcare (UK) Ltd
Tunstall Home, Ascot House, Malton Way, Adwick le Street, Doncaster DN6 7FE
Tel: 0330 123 3303* Email: customerservice@tunstallhome.com
tunstallhome.com
*Calls to this number will cost no more than a national
rate call to an 01 or 02 number. The rate you are
charged will be dependent upon your call rate with
your service provider.
If you would like this information in another language, or in
Braille or large print please call us on 0330 123 3303
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