ConnectMe
Tunstall Vi+
Installation and
Programming Guide
ConnectMe Tunstall Vi+ Installation and Programming Manual 2
Contents
Installation Guide ................................................................................................ 4
What’s in the box ..................................................................................................................4
For your safety - Installation advice ...................................................................................6
Quick start guide ..................................................................................................................7
Table stand / Wall bracket (optional) ..................................................................................9
Fitting the Table Stand (D5102132) ...................................................................................9
Fitting the wall bracket (D5102130) ................................................................................ 10
Using the home unit .......................................................................................................... 11
Making an alarm call ....................................................................................................... 11
Cancelling an alarm call .................................................................................................. 11
Answering calls remotely via the personal trigger .......................................................... 11
Status warnings ................................................................................................................. 12
Telephone line monitoring ............................................................................................... 12
Power failure monitoring ................................................................................................. 12
The lights on the home unit indicate ............................................................................... 13
The LED on the personal radio trigger indicates ........................................................... 13
Programming a telecare sensor to the home unit ......................................................... 14
Range Test...................................................................................................................... 14
Cleaning the home unit ..................................................................................................... 15
Removing the speaker cover .......................................................................................... 15
Maintenance ....................................................................................................................... 15
Programming guide .......................................................................................... 15
How to program via PC Connect programming software ............................................. 18
How to program via PNC software .................................................................................. 18
PNC6 ............................................................................................................................... 18
PNC5 ............................................................................................................................... 18
PNC3/4 ............................................................................................................................ 18
How to program using a series telephone ...................................................................... 18
How to program using the Installer Keypad ................................................................... 18
Frequently used series telephone codes ........................................................................ 19
Quick Codes.................................................................................................................... 24
Installer Keypad (51900/10) .............................................................................................. 26
Introduction ..................................................................................................................... 26
Programming................................................................................................................... 26
Enquiry ............................................................................................................................ 26
Quickcodes ..................................................................................................................... 27
Setting the Time and Date on the unit ............................................................................ 27
Setting the Ringing Volume ............................................................................................ 27
Programming alarm telephone numbers ........................................................................ 27
Call sequences .................................................................................................................. 29
Unit ID number ................................................................................................................... 30
Pendants and telecare sensors ....................................................................................... 30
Turning features on and off.............................................................................................. 30
Features list..................................................................................................................... 31
Inactivity monitoring ........................................................................................................ 32
Reminder functionality .................................................................................................... 33
Saving Unit templates. .................................................................................................... 34
Features explained ............................................................................................................ 35
Telephone numbers & IDs .............................................................................................. 35
Call sequences ............................................................................................................... 35
Away button options ........................................................................................................ 35
Radio triggers .................................................................................................................. 35
Periodic calls ................................................................................................................... 35
Backup battery monitoring .............................................................................................. 36
Intruder monitoring .......................................................................................................... 37
Event configuration ......................................................................................................... 37
ConnectMe Tunstall Vi+ Installation and Programming Manual 3
Hardwired input ............................................................................................................... 38
Hardwired output ............................................................................................................ 38
Fault monitoring .............................................................................................................. 39
Inactivity monitoring ........................................................................................................ 39
Personal recipient messages .......................................................................................... 40
Recordable personal recipient messages (Tunstall Vi+ only)......................................... 40
Speech configuration ...................................................................................................... 40
Reminder functionality (Tunstall Vi+ only) ...................................................................... 41
Pendant test reminders ................................................................................................... 43
Ambient Temperature Sensor ......................................................................................... 44
Radio interference monitor .............................................................................................. 45
Voice announcer function .............................................................................................. 46
Alarm control by time ..................................................................................................... 47
Times when voice announcer messages are played (Tunstall Vi+ only) ........................ 47
Critical visits ................................................................................................................... 48
Auto Answer ................................................................................................................... 48
Keyless entry .................................................................................................................. 48
Virtual Sensors ............................................................................................................... 49
ADLife ............................................................................................................................ 50
Table 1 – TT92 Codes ........................................................................................................ 54
Table 2 - TT21/BS8521 Location Codes .......................................................................... 55
Table 3 - Trigger Type Codes ........................................................................................... 56
Table 4 - TT21/BS8521 Event Codes ............................................................................... 56
Technical Details ............................................................................................... 63
Environmental ................................................................................................................... 63
Standards ........................................................................................................................... 63
N72 ...................................................................................................................................... 63
Declaration of Conformity ................................................................................................ 63
ConnectMe Tunstall Vi+ Installation and Programming Manual 4
Installation Guide
What’s in the box
When you open the box for the first time, please ensure you have all of the following:
Home unit
Personal radio trigger
Amie
Personal radio trigger wearing options
Neckcord, Wrist strap, Belt Clip
Installation and User Guide
Leads and adaptors
Australia
New Zealand
Telephone
lead (3
metre
cable)
Telephone
adaptor
Mains
adaptor (3
metre
cable)
Telephone
lead (3
metre
cable)
Telephone
adaptor
Mains
adaptor (3
metre
cable)
If any of the above items are missing, please contact your supplier.
ConnectMe Tunstall Vi+ Installation and Programming Manual 5
Your home unit
DC
Top View
Bottom View
Rear View
ConnectMe Tunstall Vi+ Installation and Programming Manual 6
For your safety - Installation advice
IMPORTANT: Connect the home unit to the first telephone point in the house with all other extensions
wired into the unit to ensure proper operation even when another telephone is in use or off hook (see
below for more detailed instructions).
All equipment requiring a link to the telephone line MUST be connected as follows:
Extension phones/smart boxes/modems/TV set
top boxes
All telephones in the home MUST be plugged directly into the
home unit using telephone adaptor ⓑ and the home unit socket
labelled to enable the home unit to disconnect extension
telephones when raising an alarm call. A multiple telephone
adaptor may be required to connect more than one telephone (not
supplied).
Cordless phones
Ensure that the main base/charger which is registered to all other handsets in use, is
connected directly to the home unit as above.
Safe Socket™
Alternatively a Safe Socket (part number TSSAUS01)can be installed on all
extensions used by other equipment, except the Tunstall, to ensure that alarm calls
are raised even when the line is being used by another extension. Contact your
supplier for more information.
Broadband
Please ensure a high quality ADSL filter is in use and the home unit is connected to
the phone (analogue) socket on the filter. Please contact your supplier for further
advice if necessary.
Dos
Keep the home unit connected to the mains power at all times.
Connect the home unit to the first telephone point in the house with all other
extensions wired into the unit to ensure proper operation even when another
telephone is in use or off hook.
Contact your supplier as soon as possible after the LED on the personal radio
trigger indicates a low battery.
Don’ts
Expose the home unit to water or other liquids.
Connect cables other than those supplied with the home unit.
Place the home unit next to something that makes lots of noise, such as next
to a television, radio or washing machine.
Place the home unit close to a heat source e.g. cooker or large metal objects
e.g. microwave.
ⓑ
ConnectMe Tunstall Vi+ Installation and Programming Manual 7
Quick start guide
IMPORTANT: In order to function the home unit must be programmed correctly to a monitoring centre
or personal recipient (please see programming section).
Step 1 - Connecting the leads and adaptors
Please follow the steps below to plug the leads correctly into the home unit.
Step A – Plug the telephone lead ⓐ into the
home unit socket labelled LINE and the
telephone wall socket.
Step B – Plug the telephone adaptor ⓑ into
the home unit socket labelled and then
plug all required telephones / equipment into
the telephone adaptor ⓑ using a multi socket
extension if required (not supplied). See page
8 for more details.
Step C – Plug the mains adaptor ⓒ into the
home unit socket labelled DC and then
connect to the mains power. Note – ensure
the mains power is switched on.
NOTE: Only use with the power adaptor supplied with the home unit (part numberT0910TUN). (The DL1
will have a new 12v adaptor. Not sure if this P/N is correct)
ConnectMe Tunstall Vi+ Installation and Programming Manual 8
Step 2 – Testing/Commissioning
Ensure the home unit is programmed to the correct telephone numbers (see page
18), then press the red alarm button on the home unit and ensure it raises a call
through to the monitoring centre/personal recipient. Also remember to test the
personal radio trigger by pressing its red button and ensuring a call is raised. The
personal radio trigger test should be done at various points around the property to
ensure the radio range provides sufficient coverage for the user to raise an alarm call
using their personal radio trigger. Remember to also set the time on the home unit if
you are using features that rely upon the home unit’s clock. Also test any other radio
devices that are programmed to the unit e.g. Smoke detector
Step 3 – Adding personal triggers/telecare sensors
For more information on adding personal triggers, please see page 16 of this guide.
The programming section of this guide also provides further information.
Step 4 – Ready to use
Once successfully tested, the home unit is ready for use.
Wall mounting (quick)
Decide where you want to situate the home unit. Remember it should be within 2
metres of a mains power socket and the main telephone line socket. Then hold the
Tunstall Vi+ in a horizontal position and use the two wall mount markers (see
diagram below) to accurately mark the wall. Drill 2 holes 40 mm apart, firmly attach
screws (not supplied) leaving the screw heads protruding from the surface and then
locate the wall mounting points on the back of home unit with the screws.
NOTE: The diagram above is for illustrative purposes only and should not be used as a measuring tool
i.e. it is not drawn to scale.
WALL
40mm
ConnectMe Tunstall Vi+ Installation and Programming Manual 9
Table stand / Wall bracket (optional)
An optional table stand and wall bracket are available for the Tunstall Vi+,see part
numbers below.
Fitting the Table Stand (D5102132)
This allows the buttons and speaker to be angled towards the user. This also covers
where the cables connect to the unit, this can help prevent accidental unplugging of
cables.
1
2
3
X 2
1a
1b
2a
3a
ConnectMe Tunstall Vi+ Installation and Programming Manual 10
Fitting the wall bracket (D5102130)
The Tunstall Vi+ can be wall mounted using the optional bracket, this conceals the
cables where they connect to the unit.
X 2
2a
3a
1a
UK/EU/USA/AU
US
2b
3b
ConnectMe Tunstall Vi+ Installation and Programming Manual 11
Using the home unit
Making an alarm call
Press the red button on the personal radio trigger or the
red alarm button on the home unit. The home unit will
announce ‘Do not worry your alarm telephone is dialling
for assistance’. The call will be answered by an operator
at the monitoring centre. Tell the operator why you
have generated the alarm call and they will arrange
for assistance.
Cancelling an alarm call
Wait 5 seconds (after the alarm button is pressed) and press the green cancel
button. This in-built delay prevents false cancellation of an alarm call. Alarm calls
made from a personal radio trigger can be cancelled immediately by pressing the
green cancel button.
Answering calls remotely via the personal trigger
Personal radio triggers can be used to answer incoming telephone calls remotely by
pressing its red button while the home unit or connected telephone is ringing. When
pressed, the home unit will answer the call and you can speak to and hear the caller
handsfree via the home unit. To revert to handset mode, just pick up the handset of
the connected telephone. Replacing the handset will transfer the call back to
handsfree mode. To end a handsfree call, press the red button on the personal radio
trigger again or press the cancel button. Calls can also be answered in handsfree
mode at the home unit by pressing the cancel button.
ConnectMe Tunstall Vi+ Installation and Programming Manual 12
Status warnings
Telephone line monitoring
If the telephone line is faulty or becomes disconnected, the home unit will announce
‘WARNING – the telephone line is disconnected’ after 1 minute and the green LED
flashes. This warning will be repeated every 30 seconds until the telephone line
becomes available again.
To silence the warning, re-connect the telephone line. If the telephone line is
connected and the warning continues, press the green cancel button. If the warning
continues you should contact your telephone line supplier (e.g. Testra, Optus,
Vodaphone etc.) as the telephone line may be faulty.
Power failure monitoring
If a power failure occurs, the home unit will continue to work using its back-up
battery, however, as a warning the red LED will flash once every 4 seconds (see
section – what the lights on the unit indicates). The unit will also announce
‘WARNING – there is no mains power’. This warning is repeated every 5 minutes. To
silence the warning reconnect the power lead.
If the power failure lasts for more than 1 hour, during the next hour the unit will
automatically call the monitoring centre. A call will be raised every 4 hours to the
monitoring centre until the power is restored. The battery provides 40 hours back-up.
ConnectMe Tunstall Vi+ Installation and Programming Manual 13
The lights on the home unit indicate
The lights on the home unit provide indications of its status based on the below.
Alarm Button (Red)
Home Unit Status
Red alarm button on
Normal mode
Red alarm button flashing
(1 every 4 seconds)
Normal mode running on battery
(mains power off)
Red alarm button flashing
(1 every second)
Alarm mode
Status Led (Green/Red)
Home Unit Status
Green LED on
(2 every second)
Normal Mode
Red LED flashing
( 1every 4 seconds)
Low Internal Battery
Red LED flashing
( 1 every second )
Telephone line disconnected
Red/Green flashing
Radio Blocking Detected
No lights on
Unit powered down (if power is on
and connected then the unit may be
faulty)
Home/Away Button
(Yellow)
Home Unit Status
Yellow LED on
Away Mode
Yellow LED off
Home Mode
Yellow LED flashing
(2 every second)
Intruder entry/exit time period
The LED on the personal radio trigger indicates
When the personal radio trigger is pressed, the red LED will light up. This is to
indicate that the button has been pressed. If the LED flashes when pressed this
indicates that the personal radio trigger battery is low and should be replaced. You
ConnectMe Tunstall Vi+ Installation and Programming Manual 14
should contact your supplier as soon as possible in the event of low battery
indication.
Programming a telecare sensor to the home unit
Telecare sensors with plug and play functionality can be programmed to the home
unit using the following steps:
Step 1 – Press and hold down the green
cancel button until it bleeps (approx. 5
seconds). The home unit announces
‘Programming mode’ and the red alarm button
flashes slowly.
Step 2 – Press and hold down the green cancel button again until it bleeps (approx.
3 seconds). Release the cancel button, the home unit announces ‘Registration Mode’
and the red alarm button flashes rapidly.
Step 3 – Activate the sensor/trigger, the home unit will announce the trigger type to
confirm registration.
Step 4 – Press and release the green cancel button. The home unit will bleep
(programming mode exited).
Step 5 – Test the sensor/trigger by activating it and ensuring it raises an alarm call.
If you would like to know which telecare sensors are currently available, please
contact your supplier.
NOTE:
Whilst in Step 3 the following quick codes can be entered via the series telephone handset to configure
telecare sensors related to the intruder setup.
6003
Set last assigned trigger as a Zone 1 armer
6004
Set last assigned trigger to be a Bogus Caller
6005
Set last assigned trigger to be a Zone 1 and Zone 2 armer
6006
Set last assigned trigger to be Zone 1 and Zone 2 arm/disarmer
6008
Set last assigned trigger to start entry/exit tones on activation
6009
Set last assigned trigger to not start entry/exit tones on activation
Using the below quick code, the last assigned trigger can be given a location.
4zxx
Set the last registered trigger for zone and location
Must be done before exiting program
mode where z = 0 for zone 1 and 1 for
zone 2, xx = TT21 location code, see
table 1
Range Test
The home unit has a range test feature that enables you to test the range of personal
triggers without raising an alarm call. This is done by putting the home unit into
programming mode (press and hold down the green cancel button until it bleeps).
When in programming mode, press the required personal trigger if it is within range
the home unit will bleep and announce the trigger or telecare sensor type.
ConnectMe Tunstall Vi+ Installation and Programming Manual 15
Cleaning the home unit
Dust the home unit with a soft cloth which can be moistened with a gentle detergent if
required. Ensure that no moisture goes through the speaker grill.
Removing the speaker cover
It is possible to remove/replace the speaker cover if it becomes damaged or the
speaker holes become clogged with dirt. Using your fingers loosen the speaker cover
by working around each edge of the cover. Take care not to damage the speaker
cover. Removal of the speaker cover should only be carried out by a trained installer
and the cover should be replaced soon afterwards to avoid any damage to the
speaker.
NOTE: Do not touch the speaker when the speaker cover has been removed.
Maintenance
The unit contains no user serviceable parts. The Tunstall home unit battery should be
replaced immediately upon receipt of a battery failure alarm or after 5 years.
In order to replace the battery, firstly disconnect the telephone line from the home
unit and unplug the mains power adaptor. Then remove the battery cover and
replace the battery. Once replaced, reconnect the power and telephone line.
If features requiring the date and time are being used please check the date and time
programmed into the unit.
For any maintenance or issues please contact your service provider.
Programming guide
Programming of the home unit and its functions can be achieved using three different
methods:
Speaker Cover
ConnectMe Tunstall Vi+ Installation and Programming Manual 16
PC Connect programming tool – full programming can be achieved using a
TAPIT programming tool linked to the home unit and a laptop running PC
Connect software. Full help files are provided within the software.
PNC software – this method allows more in depth remote programming at
the monitoring centre using custom designed screens within the PNC
software (depending upon the software version) or via manual entry of
parameters.
Series telephone – basic user programming can be achieved by using the
keypad of a phone connected to the serial telephone socket of the home unit.
This includes quick codes and manual entry of parameters. Instructions are
included within this programming guide.
The following table provides an overview of which features can be configured using
the above programming tools. For a full list of which features each Tunstall home unit
can support, please see the ‘Features at a glance’ section.
Icon
Feature
PC Connect
(1.40 or
above)
PNC4 V2.5.1
PNC5/6
Series
Telephone
Installer
Keypad
Telephone
Numbers &
IDs
Full
Full
Full
Basic
keypad
codes
Basic
keypad
codes
Inactivity/Temp
Full
Basic
keypad/user
option codes
or Manual
Entry
Basic
keypad/user
option codes
or Manual
Entry
Basic
keypad/user
option
codes
Basic
keypad/user
option
codes
Call
Sequences
Full
Full
Full
None
None
Intruder/Away/
CAS
Full
Basic quick
codes or
Manual Entry
Basic quick
codes or
Manual Entry
Basic quick
codes
None
Radio Triggers
& Events
Full
Basic
add/delete
Basic
add/delete
Basic
keypad
codes
Basic
Periodic Calls
& AP (Auto
Presence)*
Full
Full
Full
None
Basic
Hardwired
Input
Full
Full
Full
Basic quick
codes
None
Event
Configuration
Full event
based
configuration
Non telecare
sensor
alarms/events
only
Non telecare
sensor
alarms/events
only
None
None
Manual Entry**
& Quick Code
Yes
Yes
Yes
Yes
Yes
Fault
Monitoring
Full
Mains and
telephone
line failure
only
Mains and
telephone
line failure
only
Basic
keypad
codes
Basic
Reminders
Fully
configure
(excluding
None (done
via IVR)
None (done
via IVR)
Quick
codes (just
recording)
Quick
Codes
Basic
ConnectMe Tunstall Vi+ Installation and Programming Manual 17
recording)
(Just
recording)
Critical Visits
Full
Manual Entry
Manual Entry
None
None
Keyless Entry
Full
Manual Entry
Manual Entry
None
None
Auto Answer
Full
Manual Entry
Manual Entry
None
None
Time & Date
Full
Full
Full
Keypad
code
Keypad
Code
Speech
Configuration
Full
Manual Entry
Manual Entry
None
None
Output
Configuration
Full
Full
Full
None
None
Virtual
Sensors
Full
Settings
adjustable,
initial setup
via PC
Connect
Settings
adjustable,
initial setup
via PC
Connect
None
None
ADLife
Configuration
Full
None
None
Quick
Codes
None
Line Ringing
Configuration
Full
None
None
None
None
Time Windows
Full
None
None
None
None
* Auto Presence is not supported in the UK
** Programming home units using manual entry should only be done when advised by
Tunstall.
ConnectMe Tunstall Vi+ Installation and Programming Manual 18
How to program via PC Connect programming software
Home units can be connected to a laptop/PC using a USB TAPIT. The computer
requires PC Connect software loaded onto it (this can be downloaded from
http://www.tunstall.com/solutions/lifeline-vi). The software provides the ability to
access enhanced programming features that series telephone/remote PNC
programming does not provide access to.
The software includes detailed help files that explain all the features and how they
can be tailored to meet the needs of individual people.
USB TAPITs can be purchased using part number 51900/01.
How to program via PNC software
PNC6
Using PNC6.3 monitoring software the operator can use custom designed screens to
program the features of the home unit remotely.
PNC5
From PNC5, the programming screens will be the same as Tunstall Connect and
Connect+ home units. Therefore some new features will not have programming
screens.
PNC3/4
Remote programming of the Tunstall Vi+ is not supported from PNC3 or 4.
How to program using a series telephone
Step 1 – Connect a telephone directly to the socket on the home unit labelled .
Step 2 – Place the home unit in to
programming mode by pressing and holding
down the green cancel button until it bleeps
(approx. 5 seconds). The home unit
announces ‘Programming mode’ and the red
alarm button flashes slowly.
Step 3 – Lift the handset of the telephone and enter the quick codes listed on the
following pages. Manual entry of parameters can also be completed via this method,
however this should only be used when advised by Tunstall.
How to program using the Installer Keypad
Step 1 – Connect the installer keypad to the AUX socket on the Tunstall
ConnectMe Tunstall Vi+ Installation and Programming Manual 19
Step 2 – Enter commands via the keypad (Refer to Installer keypad section for more
detail)
Frequently used series telephone codes
Enter programming mode as described on the previous page, lift the telephone
handset and then enter the following codes:
Resetting the home unit but retaining radio triggers
To reset all previous programmed information except the radio triggers, press:
This code means all functions are reset to default settings. The date and time remain
unchanged.
Resetting the home unit
To reset all previous programmed information press:
Resetting erases all programmed telecare sensors and triggers and all functions are
reset to default settings. The date and time remain unchanged.
Setting the time and date
There is a real time 24 hour clock in the home unit which automatically adjusts to
AEST During power cuts the clock is backed up by the home unit’s battery for up to
40 hours. However if the unit is powered down for transit then the clock must be reset
again when the home unit is installed in the user’s home. Once the time has been set
the time can be checked by using the quick code 3020. The unit will then announce
the date and time. During the first 30 minutes of installation the Tunstall Vi+ will also
announce the date and time when an incoming telephone call is received (requires
CLI on the telephone line). To set the clock press:
DDMMYY HH MM X Y
DD represents the day of the month (01-31)
MM represents the months (01-12)
YY represents the two digit year (00-99)
HH represents hours 00-23; 24 cannot be programmed
MM represents minutes 00-59; 60 cannot be programmed
X represents the daylight saving time zone (0 = disabled, 3 = AUS Eastern States, 5 = NZ)
Y represents enable/disable auto CLI time update feature (0 = disable, 1 = enable)
ConnectMe Tunstall Vi+ Installation and Programming Manual 20
Telephone numbers
The series telephone keypad supports the programming of 10 alarm numbers. By
default, telephone numbers 1-4 are set to call control centres (CC) and telephone
numbers 5-10 are set to a Personal Recipient (PR) destination. To change the
destination from CC to PR or normal telephone (POTS) see the next section.
Control centre numbers
Control centre numbers are programmed by pressing:
Tel. No. (max 20 digits)
Sets telephone number 1
To set tel. number 2 replace 00 with 01 To set tel. number 7 replace 00 with 39
To set tel. number 3 replace 00 with 07 To set tel. number 8 replace 00 with 40
To set tel. number 4 replace 00 with 08 To set tel. number 9 replace 00 with 41
To set tel. number 5 replace 00 with 09 To set tel. number 10 replace 00 with 42
To set tel. number 6 replace 00 with 10
NOTE: A pause can be entered when programming alarm numbers by pressing #2 as part of the
telephone number.
Changing telephone number destination to PR or POTS
To program an existing telephone number to a PR or POTS destination, press:
XY
Where X represents the telephone number position (1-9 with 0 = 10)
Where Y represents the destination type CC (0), PR (1) and POTS (2)
NOTE: It is important to set the correct destination type otherwise the recipient of the alarm call will not
be able to deal with it correctly. A CC call expects a particular handshake from the control centre, a PR
call requires a recipient with a touch tone telephone and a POTS call is a normal telephone call (i.e. fast
dial button).
ConnectMe Tunstall Vi+ Installation and Programming Manual 21
Unit ID numbers
The home unit sends a unit ID number to the monitoring centre when an alarm is
sent. The number identifies which home unit is sending the alarm. Unit ID number 1
must be programmed into the home unit (default 995) in order for an alarm to be
sent. The unit ID number may be the same for all monitoring centres and personal
recipients. If required the home unit can be configured to send a different unit ID to
each telephone number it is programmed to call.
Adding/Changing a unit ID
Unit IDs can be programmed into the home unit by pressing:
Unit ID (max 12 digits)
Sets Unit ID 1
To set Unit ID 2 replace 02 with 12 To set Unit ID 7 replace 02 with 17
To set Unit ID 3 replace 02 with 13 To set Unit ID 8 replace 02 with 18
To set Unit ID 4 replace 02 with 14 To set Unit ID 9 replace 02 with 19
To set Unit ID 5 replace 02 with 15 To set Unit ID 10 replace 02 with 20
To set Unit ID 6 replace 02 with 16
Deleting a unit ID
To delete a unit ID press:
Deletes Unit ID 1. Replace 02 with the numbers identified above to delete the appropriate Unit
ID number.
NOTE: If no unit ID is linked to a telephone number, the first valid code will be used. The actual number
of digits sent to the alarm receiver depends upon the type of monitoring centre being used. Please
contact your monitoring centre for more information.
ConnectMe Tunstall Vi+ Installation and Programming Manual 22
Selecting DTMF or STMF
Traditionally all home units have used Dual Tone Multi Frequency tones to
communicate with monitoring centres. As a result of network changes, these can on
occasion be corrupted so a new signalling method Sequential Tone Multi Frequency
(STMF) has been designed. All Tunstall Vi+ have already been configured to allow
the STMF method to be utilised. If a DTMF failure does occur then the home units
will automatically switch to STMF for subsequent alarm dial attempts and will then
continue to use STMF in preference to DTMF for all future alarm calls.
Using the following quick codes, Tunstall Vi+ home units can easily be set to use
DTMF or STMF or automatically choose.
NOTE: Before using STMF, the PNC monitoring centre and back-up centre must be configured to
receive STMF protocol.
Prefix numbers
A function can be enabled/disabled to ensure a prefix number is inserted before all
dialled numbers from the home unit e.g. dialling 9 when using a PBX. This can be
achieved by pressing:
Prefix (max 8 digits)
Suffix numbers
To program a suffix please use PC Connect software.
Unit always uses DTMF (should be used when
communicating to a monitoring centre that cannot
support STMF).
Unit chooses DTMF or STMF (default status).
Unit always uses STMF (for use when operating
on GSM and/or NBN networks).
ConnectMe Tunstall Vi+ Installation and Programming Manual 23
User Options Codes
The following table provides a two digit code that enables you to set parameter 11
very simply. For example, to set a home unit to have;
No inactivity monitoring, no line fail warnings (audio or visual) but with mains audio
fail warning on, press;
12HRS
24HRS
65 64 61 60 25 24 21 20 75 74 71 70 35 34 31 30 45 44 41 40 05 04 01 00
Inactivity
Monitoring Set?
Inactivity Period
Line Disconnect
Audio & Visual
Warning?
Disable Line
Disconnect
Audio
Warning?
Mains
Fail
Audio
Warning?
X
X X X X X X X X X
X X X X X X X X X X X
X
ConnectMe Tunstall Vi+ Installation and Programming Manual 24
Quick Codes
The Tunstall Vi+ home unit has a number of quick codes that can be entered into the
series telephone when the home unit is in programming mode or remotely via PNC4
(v2.5.1) and PNC5/6.
Quick
Code
Purpose
Comments
2040
Reset to default but retain radio triggers
Time and date remain unchanged
2050
Reset to factory defaults
Time and date remain unchanged
2060
Delete ALL radio triggers
Restores to default
3000
Delete the next radio trigger transmitted
Must activate trigger
3011
Activate external relay for 2 seconds
All alarms (Call Raised)
3012
Activate external relay for all alarms when call
selected and de-activate when calls cleared
Call Selected
Call Cleared
3013
Activate external relay on radio smoke alarm
and de-activate when cleared
Smoke Alarm
Call Cleared
3014
Disable external relay for all events
3020
Announce date and time
31xx
Enables periodic calls (30 day) with offset of xx
hours
3100
Disables periodic calls
3300
Demonstrates the pendant test reminder
function
4zxx
Set the last registered trigger for zone and
location
Must be done before exiting
program mode where z = 0 for zone
1 and 1 for zone 2, xx = TT21
location code, see table 1
45xx
Set hardwire input to trigger type number
Where xx trigger type code, see
table 2
46xy
Set hardwired input sensor
x = 0 for disable, 1 = n/o, 2 = n/c
y = 1 for zone 1 and 2 = zone 2
47xx
Set hardwired input location
Where xx is TT21 location code,
see table 1
48xy
Set destination
Where x is telephone number 1 to
10 ( 0 = 10 ) y = 0 for CC, 1 for PR
and 2 for POTS
51xx
Enable inactivity monitoring for a period of 12 or
24 hrs
Where xx is 12 or 24
6001
Enable intruder
Default entry/exit time 30 secs
6002
Disable intruder
6003
Set last assigned trigger as a Zone 1 armer
Home unit must be in assign mode
6004
Set last assigned trigger to be a Bogus Caller
Home unit must be in assign mode
6005
Set last assigned trigger to be a Zone 1 and
Zone 2 armer
Home unit must be in assign mode
6006
Set last assigned trigger to be Zone 1 and Zone
2 arm/disarmer
Home unit must be in assign mode
6008
Set last assigned trigger to start entry/exit tones
on activation
Home unit must be in assign mode
6009
Set last assigned trigger to not start entry/exit
tones on activation
Home unit must be in assign mode
61xx
Enable intruder and set entry/exit tones
Where xx is in seconds
6413
Enable intruder disarm method of AWAY and
personal trigger
ConnectMe Tunstall Vi+ Installation and Programming Manual 25
6403
Disable intruder disarm method of AWAY and
personal trigger
6414
Enable intruder disarm method by PIN
6404
Disable intruder disarm method by PIN
6413
Enable intruder system disarm by ‘away key and
personal trigger’
6415
Enable intruder disarm method by arm/disarm
trigger
6403
Disable intruder system disarm by ‘away key
and personal trigger’
6405
Disable intruder disarm method by arm/disarm
trigger
650x
Disable Virtual PES for x minutes
6550
Purge ADLife data
6551
Test call for ADLife
6600
Disable Radio Interference Monitor
Disables both local alerts and alarm
calls to monitoring centre
6601
Enable local alerts (visual and audible) for Radio
Interference Monitor
Alarm calls are not affected
6602
Enable alarm call to monitoring centre for Radio
Interference Monitor
Local warnings are not affected
6603
Disable local audible alert for Radio Interference
Monitor
Visual alerts persist only
7XYY
Virtual Bed/chair Absence time period
Valid values of X are “1” and “2” for
Virtual Bed/Chair sensors 1 and 2
respectively.
Valid values of YY are 00 to 59 minutes
7000
Record PR message
7010
Delete PR message
7001
Record reminder message #1
Press *on telephone keypad or cancel on
Tunstall Vi to end recording
7002
Record reminder message #2
As above
7003
Record reminder message #3
As above
7004
Record reminder message #4
As above
7005
Record reminder message #5
As above
7006
Record reminder message #6
As above
7011
Delete reminder message #1
7012
Delete reminder message #2
7013
Delete reminder message #3
7014
Delete reminder message #4
7015
Delete reminder message #5
7016
Delete reminder message #6
9000
Home unit automatically switches between
DTMF and STMF (default status)
9001
Home unit always uses DTMF
9002
Home unit always uses STMF
This should be used for GSM and
Next Generation Networks.
9101
Make all event calls silent and visual
Alarm button will flash
9108
Make all event calls silent and non visual
Alarm button does not flash
9103
Restore all event calls to default states
ConnectMe Tunstall Vi+ Installation and Programming Manual 26
Installer Keypad (51900/10)
Introduction
The keypad is designed to enable a trained installer to configure a home unit prior to
use. It must not be left connected to an operational unit. If unused for 5 minutes the
keypad will enter a “sleep” condition, and if left connected to a home unit warning
tones will be sounded until it is disconnected. Attachment points are provided to
enable the keypad to be carried on a neck cord/belt clip. The slot on the rear of the
Keypad can be used to hold an ID card or this quick reference card.
Connecting the Keypad
Programming
Any parameter value can be set by using the keypad, to program a parameter enter
the following key sequence:
AAA BBBB(max 16 digits)
AAA is the parameter number and BBBB is the value to be programmed
e.g. * 2 * 995* would program the units ID to 995.
Enquiry
It is possible to enquire what value is stored in any parameter, to do this enter the
following key sequence:
Parameter number
This will displays current value of the specified parameter
e.g. might show *2*995EEEEEEEEEEEEE
Note that “E” denotes an “empty” digit. This is shown when reading a parameter but
will be added automatically when programming new values.
Connect this
end to
the keypad
Connect this end to
the Aux socket on the
Vi+
ConnectMe Tunstall Vi+ Installation and Programming Manual 27
It is then possible to modify the content of a parameter, this can be edited using
and then re-programmed by entering at the end of the sequence.
Use the left arrow key to move to a digit to change it, then use the right arrow to
scroll to the end and press * to save it.
Quickcodes
To program any of the quickcodes into the unit enter the 4 digit quickcode followed
by key
e.g. 2050 will reset the unit to default settings.
Setting the Time and Date on the unit
It is possible to use the keypad to set the time and date on the unit, this is important
when using any alarms that require the time/date to be correct E.G. virtual property
exit sensor.
To set the time, on the keypad enter HHMM(24hr format)
To set the date, on the keypad enter DDMMYYYY
To check the time and date the unit can speak the time and date, enter 3020
on the keypad.
Setting the Ringing Volume
To set the volume on the unit clear the display on the keypad by pressing the .
Press the to decrease the volume or the to increase the volume. Once you
have selected the correct volume level press the key within 10 seconds to store
the value.
Programming alarm telephone numbers
It is possible to program the first 4 telephone numbers using the following sequence,
to program the remaining telephone numbers use the manual entry method.
Monitoring centre numbers
Monitoring centre numbers are programmed by pressing
To add: 1-4 Tel. No. (max 16 digits)
ConnectMe Tunstall Vi+ Installation and Programming Manual 28
Personal recipient numbers
Personal recipient numbers are programmed by pressing
To add: 1-3 Tel. No. (max 16 digits)
Deleting alarm numbers
Alarm numbers can be deleted either one at a time or all at once using the following
sequences:
To erase one monitoring centre alarm number, press:
1-4
To erase all monitoring centre alarm numbers, press:
To erase one personal recipient alarm number, press:
1-3
To erase all personal recipient alarm numbers, press:
Pauses and dialing method
Pauses can be inserted before alarm numbers or where a prefix is used between the
prefix and the alarm number. The length of the pause and the dialing method (DTMF
or pulse) can be set by pressing:
0 1 0 XY
X is the dialling method = 0 (DTMF) or 1 (Pulse) and Y is the length of pause in
seconds = 1 to 9
Prefix numbers
A prefix number can be inserted before all dialed numbers from the keypad e.g.
dialing 9 when using a PBX. This can be achieved by pressing:
Enable
0 1 2 prefix (max 8 digits)
Disable
0 1 2
NOTE: If you need to enter a pause in the telephone number E.G. dialling 9 for an outside line, use the
key followed by the remaining digits.
ConnectMe Tunstall Vi+ Installation and Programming Manual 29
Call sequences
As it is not possible to program call sequences using the keypad, default call
sequences are used which depend on the mixture of monitoring centre, personal
recipient and information numbers programmed into the Vi+. The default call
sequences are as follows:
Only monitoring centre numbers programmed
When an alarm is raised, the Vi+ firstly calls alarm number 1 twice and thereafter
calls alarm numbers 2, 3 and 4 once each. If there is no answer from any of the four
numbers, the Vi+ calls alarm number 1 again, but this time four times, and then calls
the next alarm number etc. until the alarm is received. The maximum number of call
attempts is 10 therefore the call sequence used is as follows:
x2 x1 x1 x1 x4 x4 x4 x4 x8 x8
Only personal recipient numbers 1-3 programmed
The following call sequence is used:
x1 x1 x1 x4 x4 x4 x4 x4 x4
Both monitoring centre and personal recipient numbers 1-3 programmed
The following call sequence is used:
x1 x1 x1 x2 x1 x1 x8 x8
ConnectMe Tunstall Vi+ Installation and Programming Manual 30
Unit ID number
The Vi+ sends a unit ID number to the alarm receiver when an alarm is sent. The
number identifies which Vi+ is sending the alarm. Unit ID number 1 must be
programmed into the Vi+ in order for an alarm to be sent. The unit ID number may be
the same for all monitoring centres and personal recipients. Using the keypad, the
Vi+ can be programmed with up to 4 unit IDs (10 ID numbers can be programmed
using the other programming methods) e.g. ID 1 can be used for local alarms to a
recipient in a facility and ID 2 can be used for calls to a monitoring centre.
The unit ID can be programmed into the Vi+ by pressing:
1-4 Unit ID (max 12 digits)
NOTE: If no unit ID is linked to an alarm receiver, the first valid code will be used. The actual number of
digits sent to the alarm receiver depends upon the type of monitoring centre being used. Please contact
your monitoring centre for more information.
To erase one unit ID number, press:
1-4
To erase all unit ID numbers, press:
Pendants and telecare sensors
To erase one pendant/sensor, press:
then activate the pendant/sensor.
To erase all pendants/sensors, press:
Turning features on and off
The Vi+ units have a wide range of other features that can be turned simply on or off.
When these features are turned on they automatically use the default settings listed
on the next page. The Xs below relate to the feature number in the feature list (see
following page). Some features can also be configured in the required way, for more
information see the section ‘Features explained and configuring settings’ on page 23.
To turn a feature ON, press:
X X X
ConnectMe Tunstall Vi+ Installation and Programming Manual 31
To turn a feature OFF, press:
X X X
To turn a feature ON and assign a value, press:
X X X Value
NOTE: Where values are required please refer to the notes column in the features list for further
instructions.
Features list
Feature
number
(XXX)
Feature
Default value
Notes
010
Pauses & dialing method
2 sec pause, DTMF
012
Prefix number
014
Suffix number
Sends a #
080
Periodic test calls – fixed period
Every 24 hours at
time of programming
081
Periodic test calls – fixed time
Every 24 hours at
00:00 hours
150
Signal beep using pendant
Enables user to signal a beep to
monitoring centre if they cannot
speak.
180
Inactivity monitoring
Continuous Mode 3
with elapsed time of
16 hrs.
181
Intruder monitoring
Entry/exit period =
30 sec
190
Power failure alarm
Send every 4 hours
after first hour.
Sends alarm when power failure
occurs.
195
Power restored alarm
Sends alarm when power is
restored.
200
Personal recipient message
201-203
Reminder messages No. 1-3
Vi+ only
204-206
Reminder messages No. 4-6
210
Reminder function
Reminder chime 30
mins.
211
Critical visits
Window time set to
60 mins.
220
Speech message for telephone
line/AC power failure
Unit provides spoken warning of
telephone line/AC power failure.
230
Range test
Temporarily puts the unit in range
test mode. Press cancel key to exit.
990
Reset unit
All features are set to the original
factory settings.
ConnectMe Tunstall Vi+ Installation and Programming Manual 32
Inactivity monitoring
The Vi+ can monitor movement around the home and send an alarm call to the
monitoring centre if no movement is detected within a specific time period. When
configured using the keypad, inactivity monitoring is simplified using default settings.
When configured via the PC Connect programming tool or monitoring centre, the
inactivity monitoring feature has three modes (see note below). In all modes, before
an inactivity alarm is raised an inactivity warning period will occur. This warning
period is intended to inform the user by announcing ‘An inactivity call is about to be
made, please press cancel’ therefore giving them the opportunity to cancel the alarm.
Enabling and changing the inactivity monitoring period, press:
1 8 0 XX
XX is the length of inactivity before an alarm is raised = 00 (15 minutes), 01-99 (time
in hours)
The above sets continuous (24 hour) Mode 3 monitoring with a XX time period, a 5
minute warning period and inactivity monitoring suspended after first alarm until
further activity is detected. Therefore if movement is not detected for XX time in any
24 hour period an alarm call will be raised following a 5 minute warning period.
NOTE:
Mode 1 – generates an alarm if the user is inactive for a configurable 12 or 24 hour period (continuous
period).
Mode 2 – generates an alarm if the user is inactive between a configurable start and end time (time
window). Two time windows are supported e.g. 7am – 10am and 4pm – 7pm.
Mode 3 – generates an alarm if the user is inactive for a period of time within a time window or
continuous period. Two monitoring windows are supported e.g. raise an alarm call if the user is inactive
for any 1 hour period between 7am-10am and any 40 minute period between 4pm – 7pm.
In all modes, before an inactivity alarm is raised an inactivity warning period will occur. This is fixed at 10
minutes for Mode 1 and is configurable between 0 and 9 minutes for Modes 2 and 3. This warning
period is intended to inform the user that an inactivity alarm is about to be raised therefore giving them
the opportunity to cancel the alarm.
After an alarm has been raised, inactivity monitoring can either be suspended until further activity is
detected (all Modes) or can optionally restart immediately (Modes 2 and 3 only).
NOTE: To avoid false calls to the monitoring centre, inactivity monitoring should be de-activated when
the user leaves their home.
Activate (home mode) - press the away button
De-activate (away mode) - press the blue away button
ConnectMe Tunstall Vi+ Installation and Programming Manual 33
Reminder functionality
The Vi+ allows up to 6 voice reminder messages to be recorded into the unit and
then played back at a given time on a one-off or daily basis. Messages can be
recorded locally using the keypad or remotely using an interactive voice response
(IVR) system.
Listening to a reminder message
When a message is due to be played, the Tunstall home unit will bleep and
announce ‘Reminder’ every 30 seconds. The user must press the cancel button to
hear the message. If the user does not acknowledge the message then a ‘reminderno acknowledge’ alarm will be raised.
Turning the reminder feature on
The reminder feature must be turned on by pressing the following keys.
2 1 0
The reminder messages and times can then be programmed into the home unit using
either the IVR or keypad configuration methods (see the following pages).
ConnectMe Tunstall Vi+ Installation and Programming Manual 34
Saving Unit templates.
Up to four configuration “templates” of customised settings can be stored in
the keypad’s memory for subsequent programming to other home units.
This function must be used with care. Specific settings such as unit ID, radio
trigger assignments/configurations, personal recipient/auto-answer numbers
etc. must be individually configured after any template is applied.
Only settings able to be configured by service providers and which have been
changed from their default values are stored/overwritten, though radio
peripheral and unit identities are unaffected. A stored template should only be
applied to home units of the same model and release level as the unit from
which it was read otherwise a warning will be given and the process halted.
Save a template into the keypads memory from the home unit
Press followed by the destination template location the settings are going
to be stored in ( - ), which must be held for 3 seconds, then followed by
the key.
Write Template from the keypad to the home unit
Press the key followed by the source template ( - ) key, which
must be held for 3 seconds, then followed by the key.
List Stored Templates
It is possible to list the stored templates and their associated software version.
Press the key followed by to display the information.
Delete Template from Keypad
To delete a template press followed by the source template ( - )
key, which must be held for 3 seconds, then press the key.
ConnectMe Tunstall Vi+ Installation and Programming Manual 35
Features explained
Telephone numbers & IDs
Up to 10 telephone numbers can be entered in the boxes. The destination type has
to be changed to the correct type for each telephone number. There are three
different destination types:
Control centre - this should be used for all telephone numbers used for
control centre call handling
Personal recipient - this should be used for sending an alarm call to a normal
house phone or mobile phone
POTS - this is used when setting up a fast dial button on the home unit e.g.
the away button used a fast dial button
The home unit sends a unit ID number to the control centre when an alarm is sent.
The number identifies which home unit is sending the alarm. The specific unit ID field
enables you to enter a different unit ID for each telephone number
Call sequences
The call sequence consists of up to 10 telephone numbers that the home unit can be
set to dial in any order with multiple attempts to each alarm number. The home unit
will ring each number in the order set up via PC Connect or PNC. If the home unit
reaches the end of a call sequence without the alarm being answered it will start
again at the beginning of the sequence. There are a total of 10 call sequences.
Away button options
The away button can be set to provide different actions when pressed, these include:
Standard Home/Away - the Away button will suspend inactivity monitoring
and arm the intruder alarm if it is enabled.
Service Key - the Away button act as a fast dial button and call a designated
telephone number when pressed.
Check in/Out Button - Setting the Away button to a Check in/Check Out
Button will raise a carer arrived event on the initial press and a carer departed
event on the subsequent press.
Radio triggers
The Tunstall Vi+ supports up to 35 telecare sensors/radio triggers. Using PC Connect
the radio triggers can be set up with the correct trigger type, location code and usage
e.g. whether it is used as part of a virtual sensor.
Periodic calls
The home unit allows a periodic call event to be generated either at a configurable
period or at a fixed time. In the configurable period case, the period between events
can range from seconds through to days. In the fixed time case, the period between
events is a configurable number of days. When the unit is configured to generate
periodic call events at a configurable period, an initial offset time can be specified
which must elapse before the first periodic call event is generated. This feature
allows a unit that is configured during the day to generate periodic call events at a
more appropriate time i.e. during the night.
NOTE: Periodic calls must be set with a period of 24 hours or more when operating with a
Tunstall PNC monitoring centre.
ConnectMe Tunstall Vi+ Installation and Programming Manual 36
Backup battery monitoring
The unit battery low feature provides the following alerts:
1. Under mains failure condition – home unit alerts monitoring centre when
the home unit battery reaches 1/3 of its capacity and therefore has
approximately 13 hours remaining back up time. This alert is in addition to the
existing alerts provided during a mains failure situation.(Code JB)
2. Battery terminal voltage too high or too low – this alert is provided at any
time when the battery voltage goes above or below set limits indicating a unit
battery fault or failure.(Code J8)
If mains failure alerts are received close to the ‘System Battery Low’ and ‘Battery or
Unit Failure’ messages then it can be assumed that the message relates to the
battery backup time remaining during a power failure. Therefore this alerts the
monitoring centre that there is only 13 hours battery time remaining until the unit will
shut down unless the mains power is restored.
Alerts received when no mains failure alerts have been received relate to a battery
fault or failure. Such alerts should be dealt with promptly by replacing the unit’s back
up battery. These can be ordered from Tunstall using part number D3316093A.
This supports battery management procedures and in particular avoids the need to
carry out the 6 monthly unit battery tests as previously recommended and will also
raise alerts to any battery failures at the earliest opportunity.
ConnectMe Tunstall Vi+ Installation and Programming Manual 37
Intruder monitoring
The home unit has the ability to provide a simple to use intruder alarm facility, which
will alert the monitoring centre or personal recipient on detection of an intruder.
When configured using the series telephone keypad, the intruder monitoring function
is simplified and uses a number of default settings. These settings other than the
entry/exit times period, can only be configured using the PC Connect programming
tool or via the monitoring centre.
By turning the function ON using the keypad, Intruder monitoring will use the
following settings.
Arm method – press the away button, unit announces ‘Away’ and entry/exit
tones will be heard for 30 seconds.
Disarm method – press away button followed by the personal radio trigger,
the unit will announce ‘Home’ and the entry/exit tones will stop.
To configure the intruder settings use the following quick codes:
61xx
Enable intruder and set entry/exit tones
Where xx is in seconds
6413
Enable intruder disarm method of AWAY and personal
trigger
6403
Disable intruder disarm method of AWAY and personal
trigger
6414
Enable intruder disarm method by PIN
6404
Disable intruder disarm method by PIN
6415
Enable intruder disarm method by arm/disarm trigger
6405
Disable intruder disarm method by arm/disarm trigger
If an intruder detection event is detected that is within the armed zone(s) and is from
an entry/exit sensor then the entry period will commence and entry tones will sound.
The user has until the entry period expires to disarm the intruder system otherwise
an intruder alarm will be generated.
NOTE: The intruder function can be configured to meet the individual user’s need using either the PC
Connect programming tool or via the monitoring centre. This enables more complex settings to be
configured including: different arming methods, optional entry/exit tones, how the unit reacts to intruder
detection events (event-based configuration), zoning etc.
Event configuration
This feature enables the home unit to react to each event in a different way and
allows these events to be configured via PC Connect and PNC (non telecare sensor
events only) based on whether they should; raise an alarm call, act as an
intruder/inactivity system input, provide visual/audible reassurance, enable the
microphone/speaker, operate the relay output plus much more. The events are split
into the following categories:
Buttons
Virtual sensors (Tunstall Vi+ only)
Faults
Telephony
Misc.
ConnectMe Tunstall Vi+ Installation and Programming Manual 38
Hardwired input
The hardwired input is located on the underside of the unit with a green 2 wire sprung
terminal block. Inputs can be normally open or normally closed volts free contacts.
To set an input you will need to configure the unit accordingly either with the serial
telephone Quick Codes below, a PNC5/6 monitoring centre or via PC Connect.
45xx
Set hardwire input to trigger type number
Where xx trigger type code, see table 3
46xy
Set hardwired input sensor
x = 0 for disable, 1 = n/o, 2 = n/c
y = 1 for zone 1 and 2 = zone 2
47xx
Set hardwired input location
Where xx is TT21 location code, see
table 2
Hardwired output
The hardwired output in the Tunstall Vi+ home unit provides common (COM),
normally closed (NC) and normally open (NO) contacts.
Its operation can be controlled via a series telephone using the quick codes below, or
by setting the correct boxes in the Remote Output Control of PC Connect or remotely
by a PNC5/6 monitoring centre.
3011
Activate external relay for 2 seconds
All alarms (Call Raised)
3012
Activate external relay for all alarms when call
selected and de-activate when calls cleared
Call Selected
Call Cleared
3013
Activate external relay on radio smoke alarm and
de-activate when cleared
Smoke Alarm
Call Cleared
3014
Disable external relay for all events
ConnectMe Tunstall Vi+ Installation and Programming Manual 39
Fault monitoring
Fault monitoring enables the settings to be changed to ensure the home unit reacts
in the required way when it senses a fault such as power, telephony and battery
failures. These are configured using PC Connect.
Inactivity monitoring
The home unit can monitor movement around the home and send an alarm call to
the monitoring centre if no movement is detected within a specific time period.
Inactivity monitoring has three different modes, Tunstall Vi+ supports all three modes.
Mode 1 - Simple – generates an alarm if the user is inactive for a configurable 12 or
24 hour period (continuous period).
Mode 2 - Real Time – generates an alarm if the user is inactive between a
configurable start and end time (time window). Two time windows are supported e.g.
7am – 10am and 4pm – 7pm
Mode 3 - Elapsed – generates an alarm if the user is inactive for a period of time
within a time window or continuous period. Two monitoring windows are supported
e.g. raise an alarm call if the user is inactive for any 1 hour period between 7am10am and any 40 minute period between 4pm – 7pm
In all modes, before an inactivity alarm is raised an inactivity warning period will
occur. This is fixed at 10 minutes for Mode 1 and is configurable between 0 and 9
minutes for Modes 2 and 3. This warning period is intended to inform the user that an
inactivity alarm is about to be raised therefore giving them the opportunity to cancel
the alarm.
After an alarm has been raised, inactivity monitoring can either be suspended until
further activity is detected (all Modes) or can optionally restart immediately (Modes 2
and 3 only).
When configured using the quick code, inactivity monitoring is simplified using default
settings. The following quick code can be used to enable simple (mode 1) inactivity
monitoring.
51xx
Enable inactivity monitoring for a period of 12 or 24 hrs
Where xx is 12 or 24
Configuration of advanced inactivity monitoring must be done via the PC Connect
programming tool or monitoring centre.
NOTE: To avoid false calls to the monitoring centre, inactivity monitoring should be de-activated when
the user leaves their home.
Activate (home mode) - press the yellow away button (unit announces ‘Home’ and the yellow
LED will turn off)
De-activate (away mode) - press the yellow away button (unit announces ‘Away’ and the yellow
LED will turn on)
The home unit’s clock must be set to operate Inactivity monitoring.
ConnectMe Tunstall Vi+ Installation and Programming Manual 40
Personal recipient messages
Dealing with personal recipient calls from a touch-tone telephone
Alarm calls can be sent to personal recipients, when a personal recipient receives an
alarm call they will hear a spoken message ‘This is an alarm call from’ followed by
either the Unit ID or a recorded message e.g. Mrs Smith (Tunstall Vi+ only – see next
section). The recipient can then handle the call using their keypad as follows:
Function
Button
Notes
Accept Call
5
Clear Call
* then #
Call must be accepted first
Volume up
1
Alters home unit volume
Volume down
2
Talk
7
Only required if mode is changed from Handsfree Voice Switched (HVS) to tone switched by
pressing 7 followed by *.
Listen
*
Recordable personal recipient messages (Tunstall Vi+ only)
A personal recipient message can be recorded on the Tunstall Vi+ home unit to
replace the ID message that a personal recipient would normally hear when they
receive an alarm call.
To record the message:
Firstly enter programming mode on the Tunstall by holding the cancel button down
until it beeps, then press the following on the connected telephone keypad.
Then record the message,
press * to end the recording. If using the keypad
press cancel to stop recording
Note: if a message is already recorded, this key sequence will replay the message. If
this is the case the message must be deleted before a new message can be
recorded.
To delete the message, press:
Speech configuration
This feature configures how the speech prompts programmed into the home unit are
used during alarms, local warnings and programming. Please see the help files within
PC Connect for more details. Tunstall Vi+ offers complete speech configuration.
ConnectMe Tunstall Vi+ Installation and Programming Manual 41
Reminder functionality
The Tunstall Vi+ home unit allows up to 6 voice reminder messages to be recorded
onto the unit and then played back at a given time on a Once Only, Daily, Weekly or
Monthly.
Messages can be recorded locally using a serial telephone keypad or remotely using
an interactive voice response (IVR) system. PC Connect software is required to
program reminder messages recorded locally using a telephone keypad.
Listening to a reminder message
Reminders can be set to be played automatically and an alarm sent to the control
centre if the resident does not acknowledge it by pressing the cancel key. Or the unit
can be set to bleep and play the message ‘Reminder’ until the user presses cancel
and the message will be played back.
Setting up via IVR (For Once only and Daily messages)
In order to use the IVR method, reminders need to be enabled first time using PC
Connect. The home unit must be called from another telephone and the incoming call
answered by pressing the cancel button or personal radio trigger. The caller will be
able to set reminder times and record messages using a system of IVR prompts and
menus (see below). Alternatively, the home unit can be programmed via PC Connect
to auto answer incoming calls using Caller Line Identification (CLI) and automatically
divert the caller to the IVR reminder menu.
NOTE: The home unit’s clock must be set to operate reminder functionality
IVR reminder menu
Step 1 – Use a normal telephone (or mobile phone) to call the home unit.
Step 2 – Answer the call using the personal trigger or cancel key. If the call is
answered by the user on their normal telephone, you must ask them replace the
handset and answer the next call using their personal trigger or cancel key. Then call
the home unit again.
Step 3 - When answered correctly, press on the telephone keypad
Step 4 - You will then be prompted to key in the PIN (default 1234)
Step 5 - The time currently held on the home unit’s internal clock will then be
confirmed.
Step 6 - You will then be given the below menu options. Firstly alter the time if
incorrect (menu option 3) and then follow the menu to configure and record each
message.
NOTE: The reminder facility may be a useful aid to complement professional medication compliance
measures, however it should not be relied upon as a medication compliance device. No guarantee of
actual compliance should be relied upon when using this feature. Tunstall Vi+ is not a medical device
and Tunstall is not responsible for any outcome associated with the programming or use of the reminder
facility.
THE IVR system only supports the setup of messages that are to be played ‘Daily’ or
‘Once only’. All other calendar-based reminder periods must be setup via PC Connect
and the message recorded via the serial telephone.
ConnectMe Tunstall Vi+ Installation and Programming Manual 42
MENU
INSTRUCTIONS
To add a reminder, press 1
Please type in the hour and then press *.
Please type in the minute and then press *
To repeat this reminder once only, press 1, to repeat
this reminder daily press 2.
Please record the reminder message now.
Then return to main menu.
To listen to or remove a reminder, press 2
Each reminder will be replayed followed by:
To save this reminder, press 1.
To remove this reminder, press 2.
Then return to main menu.
To set the time, press 3
Please type in the hour and then press *.
Please type in the minute and then press *.
The time will then be confirmed.
To hang up, press 4.
NOTE: Times must be entered in 24 hour format e.g. 01 = 1am, 12 = midday, 13 = 1pm and 00 = midnight.
Please contact your supplier for more information on reminder messages.
Recording reminder messages via a series telephone keypad
To record a reminder message:
Firstly enter programming mode on the Tunstall home unit by holding the cancel
button down until it beeps, then press the following on the connected telephone
keypad.
Then record the message.
Press * to end the recording.
Note: (1-6) represents the message slot number. If a message is already recorded
under the number entered, this key sequence will replay the message. To re-record a
message, the existing number must be deleted first. Before deleting ensure the
message slot is not being used for any other purposed e.g. voice announcers.
To delete a reminder message, press:
Note: (1-6) represents the message slot number. Before deleting ensure the
message slot is not being used for any other purposed e.g. voice announcers.
Configuring reminder messages
PC Connect software is required to program reminder messages such as the
reminder time out of the reminder message, the duration of the reminder bleep,
whether the unit should announce ‘Reminder’ or bleep and the regularity of the
reminder (e.g. one off or every day).
Configuring reminders for a specific day, week of the month and day of month
To configure a particular reminder to trigger on a particular day of the week, a week
of the month or a day in the month then PC Connect must be used. The IVR should
not be used. To record reminder messages these should be set via the series
telephone.
ConnectMe Tunstall Vi+ Installation and Programming Manual 43
Pendant test reminders
The unit is able to announce a spoken message to the user asking them to test their
pendant. This can be enabled via PC Connect under the Reminders menu. The test
period can be set from 1- 99 days with a randomisation period of 0-9 days. This is to
limit the number of test calls the monitoring centre will receive in one day. The time
window in which the pendant test reminder will be announced can be set between a
start and stop time.
Once the resident hears the message ‘Test reminder please press personal trigger’
the user should press the alarm button or personal trigger within 5 minutes (default
setting) to send a test call to the monitoring centre. If the reminder is not responded
to, the home unit will remind the user again at a different time the following day.
If the resident raises the test call via their alarm button/personal trigger when
prompted, this will be followed by a 2nd message ‘Press the green cancel button to
complete the test’. If the cancel button is pressed within 1 minute the home unit will
announce ‘Test completed’ and will only remind the user again after the next test
period (e.g. 30 days). If this message is ignored a ‘Test Reminder not confirmed’
alarm will be sent to the monitoring centre and presented to an operator. Such an
alarm should be handled as a potential emergency alarm call.
If quick code (3300) is entered, the home unit will demonstrate the feature by playing
each recorded message in sequence. This can be used to help familiarise the user
with the feature during installation. The quick code will not result in any calls being
transmitted to the monitoring centre.
NOTE: Pendant test reminders are handled in the background of PNC5/6 if all the steps are
completed by the user.
ConnectMe Tunstall Vi+ Installation and Programming Manual 44
Ambient Temperature Sensor
The Tunstall Vi+ home unit has an integral temperature sensor that can monitor the
environmental temperature in the room where the Tunstall home unit is placed. By
default the temperature monitoring feature is disabled. This can be enabled using PC
Connect. When enabled it is important to position the Tunstall Vi+ in a place that is
likely to provide a representative temperature of the home environment. Locations
that are likely to be in direct sunlight, draughty, close to windows/doors or close to
heating/cooling appliances (radiators, ovens, air conditioning etc.) should be avoided.
The temperature feature is located under the Inactivity/Temp icon. Then choose the
Temperature tab.
The minimum and maximum temperature can be set in the 2 boxes shown on the
screen above. The night time suppression check box stops alarms been raised
during night time hours. These are set under the Time Window function.
The status section shows the last measured temperature, this will be the temperature
when PC Connect was connected. The Min and Max temperature are the extremes
the Tunstall home unit has measured. When temperature monitoring is first enabled
these values will be blank.
To avoid false calls when first installing the unit (Power up inhibit period), there is a 1
hour delay that provides sufficient time for the home unit to adjust to the local
ambient temperature.
When an alert threshold is raised, the temperature must go 1°C under/over the
threshold for at least 1 minute before another alarm is generated. The number of
events allowed for low and high alerts is also restricted to 1 every 24 hours for each
setting.
NOTE: The ambient temperature sensor is not designed to monitor for temperatures related to fire etc.
The sensor should only be used as an early warning of ambient temperatures that may be
uncomfortably low or high for the user.
ConnectMe Tunstall Vi+ Installation and Programming Manual 45
Radio interference monitor
What is it?
The radio interference monitor is a feature, in accordance with EN50134-3, that
detects unusual radio blocking occurring for a continuous period longer than 30
seconds, and which may stop the radio trigger from generating an alarm. In the
unlikely event that radio interference is detected, the unit will announce ‘Warning –
Radio blocking detected’ twice and flash its status LED alternately red/green. Whilst
radio interference continues this local warning will be repeated every minute, the
cancel button can be pressed to stop the audible warning for 24 hours in which case
the visual warning (red/green LEDs flashing alternately) will persist only. The unit will
also generate a call to the monitoring centre every 24 hours (default) if interference
persists. The call code for TT21 is ‘Radio Blocking’ and this is handled by default as
a background call therefore is logged in the database and not presented to an
operator.
Why is it there?
The use of radio spectrum around the world continues to evolve and intensify. As a
result it is essential that someone is notified should anything occur that could affect
the operation of their alarm. Providing a radio interference monitor delivers additional
protection to the user should their home unit be subjected to unusual radio
interference and also meets the requirements of EN50134-3. It also provides
reassurance to the user and service provider that the unit will continue to monitor its
local environment and will generate warning messages should an issue arise.
What should be done if a warning is received?
It must first be emphasised that the radio interference monitor is checking for
unusually high and continuous levels of interference. As a result, the number of
warnings generated is likely to be very small.
In the unlikely event that radio blocking is detected the following process should be
followed (note this is based on default settings which may be changed by service
providers):
Alert to monitoring centre
After a ‘Radio Blocking’ alert is received by the monitoring centre (background call as
default), an operator should contact the user and ask them the following questions to
help understand the home environment:
Have you obtained a new piece of electrical equipment recently? Is this
equipment close to the home unit? Has any existing equipment been relocated closer to the home unit?
Check that the home unit is not close to any electrical devices such as
computers, television, fan, mobile phone
o If so, turn-off or move the equipment away from the home unit and
check if this stops the warning.
o If close-by equipment is identified as causing the problem, then
remove it to a safe distance.
Reassure the user that should the pendant not be operable the red button on
the home unit will always remain available for use.
The operator should also check the calls history for the user to ascertain if the
interference is a one off or constantly repeating. Presuming no obvious cause can be
ConnectMe Tunstall Vi+ Installation and Programming Manual 46
found the user should be asked to place a test call using their pendant from various
points in their home.
If the warning persists and the above process has been followed, a technical
representative should visit the user’s home to investigate the issue further.
Alert to user – user guide
If the user receives a warning alert, the user guide (how to respond to
announcements) provides them with more information and asks them to follow the
below advice:
Check that the home unit is not close to any electrical devices such as
computers, television, fan, mobile phone
o If so, turn-off or move the equipment away from the home unit and
check if this stops the warning.
Voice announcer function
Recordable speech messages can be played when a certain radio device or event is
triggered on the unit. These use reminder slots 1-3, which are recorded via the series
telephone. Voice announcer function only works for telecare sensors and events
when they are configured not to raise an alarm call. The time when messages can be
played can also be controlled using the ‘Times when Voice announcer messages are
played’ by clicking on the ‘Time windows’ icon in PC Connect.
To configure which event or trigger causes the message to be played use the ‘event
configuration’ or ‘radio trigger & events’ sections within PC Connect.
To record a voice announcer message:
Firstly enter programming mode on the Tunstall home unit by holding the cancel
button down until it beeps, then press the following on the connected telephone
keypad.
Then record the message via the handset.
Press * to end the recording.
Note: (1-3) represents the message slot number. If a message is already recorded
under the number entered, this key sequence will replay the message. To re-record a
message, the existing number must be deleted first. Ensure the deleted message is
not being used for any other reminder purposes.
To delete a voice announcer message, press:
Note: (1-3) represents the message slot number. Ensure the deleted message is not
being used for any other reminder purposes.
ConnectMe Tunstall Vi+ Installation and Programming Manual 47
Alarm control by time
This feature allows specific events to be inhibited by the Tunstall home unit outside a
specific time period. This is only relevant to a small number of events, for example,
when monitoring room temperatures you may wish to ignore temperatures below the
threshold during the night when the resident is likely to be in bed.
The feature can be setup using the Time Window icon in PC Connect.. It is possible
to set the start and end times when the alarms will be enabled. Outside these times
the particular alarm event will be inhibited depending upon the action selected.
Block event alarms outside window - The unit will not dial the monitoring
centre but the unit will still activate the relay or X10 output if configured.
Discard complete event outside window - The alarm and any output action will
not function
Times when voice announcer messages are played
Voice announcer messages are spoken prompts triggered by an event e.g. a user
opening the front door and a message been played reminding them to lock the door if
they leave the property. When messages are played can be controlled by the ‘Time
when Voice Announcer messages are Played’ window shown below.
ConnectMe Tunstall Vi+ Installation and Programming Manual 48
Critical visits
Critical visit monitoring allows scheduled carer visits to users to be monitored and
enables alarms to be raised if the schedule is not met. The home unit allows up to six
daily carer visits to be monitored. Each carer visit is defined by a visit time and a time
window (centred on the visit time), which is an acceptable time window for the visit to
occur. The default time window is 60 minutes i.e. the visit should occur between 30
minutes before and 30 minutes after the set visit time. During the time window, the
home unit must receive a transmission from a carer trigger (part number 67005/57)
otherwise a Carer Non-Arrival alarm will be generated. Critical visits must be
programmed via PC Connect.
NOTE: Using the PC Connect programming tool any personal trigger can be defined as a Carer Trigger.
The home unit’s clock must be set to operate critical visits.
Auto Answer
The home unit can be set to automatically answer incoming telephone calls using
either Caller Line Identification (CLI) or non CLI. The home unit can also be
programmed via PC Connect to answer the call as either a normal telephone call
(POTS) or with the reminder Interactive voice response menu for setting up and
recording reminder messages remotely. If the user has CLI enabled on their
telephone line then the unit can be programmed with specific numbers. When the
home unit recognises the programmed number it will automatically answer the call.
Non CLI auto answer can be set to single knock or double knock. Setting it to single
knock will cause the unit to answer automatically when it is dialled. By setting it to
double knock, the unit will only answer if the person ringing the unit rings the unit
once and hangs up (before it is answered) then rings back again for a second time
within the Double Knock Primed Period limit.
Keyless entry
This allows a person to attend a property and gain access by the use of a Keyless
Access Trigger after an alarm call has been raised on the unit. An electronic door
lock must have been fitted to the door for this function to work correctly. For more
advice contact the Telecare Helpdesk 1800 196 149 (AU) or 0800 488 678 (NZ).
ConnectMe Tunstall Vi+ Installation and Programming Manual 49
Virtual Sensors
Virtual sensor processing is the technique of combining event information from basic
sensors to produce more intelligent responses and alarms.
Virtual sensors are pre-defined and the customer defines the behaviour of the sensor
within these pre-defined constraints by means of standard parameter based
configuration. The home unit supports three types of pre-defined virtual sensors:
Inactive client (in room) - The purpose of this virtual sensor is to generate
an alarm if a client has remained in a particular room for longer than a
considered safe period of time (configurable). A client entering the monitored
room is detected by a sensor (Fast PIR or Door Usage Sensor) and a timer is
started. If the timer expires, an Inactive Client event is generated. If the client
leaves the monitored room, before the timeout expires, this is detected by a
suitable sensor and the virtual sensor is reset. The home unit supports four
Inactive Client virtual sensors.
Bed/Chair Absence Sensor - The virtual bed/chair absence sensor works
like the conventional bed/chair occupancy sensor generating an alarm if a
client has got out of bed (or chair) during a monitoring time window (e.g.
night) for longer than a considered safe period of time (configurable). When
the client gets out of the bed/chair (during the monitoring period), the timer is
started. If the timer expires before the client has got back into the bed/chair
then a Virtual Bed/Chair Absence event is generated. However the virtual
sensor also provides the ability to extend the time period if user activity is
detected elsewhere in the property e.g. client has gone downstairs to make a
drink, therefore reducing false calls. The home unit supports two Bed/Chair
Absence virtual sensors. It is also possible to set an alarm to be raised if the
user does not go to bed or fails to get up out of bed at a configurable time.
Different Not In/Not Out times can be set for weekdays and weekends.
If the virtual bed sensor is used with an X10 controller and lamp module the
lamp can be set to illuminate for a number of hours before the monitoring
period starts.
Property Exit Sensor (PES) - The virtual property exit sensor works in the
same way as the conventional property exit sensor however a simple Fast
PIR and door usage sensor can be used to create the complete solution. The
sensor generates an alarm if a user has left the property, during a monitoring
time window, for longer than a considered safe period of time (configurable).
When the client leaves the property (during the monitoring period), the timer
is started. If the timer expires before the client has returned to the property
then a Virtual PES event is generated. A quick code (650x) is provided to
allow a carer etc. to leave the property without causing an alarm to be raised.
This quick code is keyed into the series telephone connected to the home unit
and disables the Virtual PES for the number of minutes specified by x to give
enough time for the carer to leave the property. The home unit supports a
single Virtual PES which can be used to monitor multiple doors.
It is also possible to monitor weekdays, weekends or both.
NOTE: The home unit’s clock must be set to operate virtual sensors.
ConnectMe Tunstall Vi+ Installation and Programming Manual 50
ADLife
The Tunstall Vi+ can be used to provide activities of daily living monitoring using its
ADLife functionality. Using ADLife, each time a telecare sensor (see Programming
telecare sensors for ADLife below) is activated the information is stored in the
Tunstall Vi+ along with the time of activation. Each night the Tunstall Vi+ sends this
data to the PNC5/6 monitoring centre which forwards the collected data over a
secure internet connection to the ADLife server where it can be accessed via the
ADLife website by authorised users. This allows the carer to view activity trends and
helps them to recognise potential declines in health before an incident occurs.
How to set up ADLife
1. Obtain an ADLife ID number from Tunstall – this will be supplied when you take
out a 12 month ADLife licence with Tunstall
2. Determine the telephone number(s) of the PNC5/6 which will be used to receive
the ADLife data from the unit. This may be the same PNC5/6 that normal alarm
calls are sent to but can be a different PNC5/6 if required.
Programming telecare sensors for ADLife
ADLife uses only the following standard Tunstall telecare sensors to generate ADLife
data.
Electrical Usage Sensor
Universal Sensor (used for door usage or transmitter for the bed/chair sensor)
Bed/Chair Occupancy Sensor
Fast PIR
These should be installed and programmed to the Tunstall Vi+ in the following way:
1. Determine where in the property, the telecare sensors should be fitted
2. Assign the telecare sensors to the unit and ensure the correct location is
specified – this can be done using ‘plug and play’ and quick code 4zxx (see page
16) or by using PC Connect.
3. If Bed/Chair sensors with a control unit (part number 41005/13) are being used,
then when using the PDA programming software, ensure the ‘Enable ADLife data’
box is ticked as shown in the diagram below.
Tick the box to
enable the sensor to
send ADLife data
ConnectMe Tunstall Vi+ Installation and Programming Manual 51
Configuring ADLife
PC Connect is used to configure ADLife. The following steps are required: -
1. Setting the PNC5/6 number - If the Tunstall Vi+ is required to send ADLife data
to a different PNC5/6 (than normal alarm calls), it is necessary to set up the
alarm numbers and call sequence for ADLife calls. This is done in the standard
way using PC Connect:
a. Click on the Telephone Numbers and ID icon (on the main PC Connect
screen) and enter the number(s) of the PNC5/6 that will receive ADLife
calls – in this case numbers 3 and 4. Click OK to exit the screen.
PNC alarm number 1
PNC alarm number 2
PNC ADLife number 1
PNC ADLife number 2
ConnectMe Tunstall Vi+ Installation and Programming Manual 52
b. Click on the Call Sequences icon (on the main PC Connect screen) and
configure Call Sequence 10 to an appropriate call sequence for the
PNC5/6 numbers required to receive ADLife data calls. Click OK to exit
the screen.
2. Configuring the ADLife Data Event - The next step is to configure the Tunstall
Vi+ home unit’s response to the ADLife Data event. Click on the Events
Configuration icon (on the main PC Connect screen), the Event Configuration
screen will open. Click the ‘Misc’ tab and select the ADLife - Data option and then
click configure. This will open the ADLife – Data event configuration window.
Ensure the Alarm Behaviour box is configured as shown and that the correct Call
Sequence is selected. Click OK to exit the screen. This graphic is not the current
version of PC Connect.
PNC alarm number 1
PNC alarm number 2
PNC ADLife number 1
PNC ADLife number 2
PNC ADLife number 1 (1)
PNC ADLife number 2 (1)
PNC ADLife number 1 (1)
PNC ADLife number 2 (1)
PNC ADLife number 1 (1)
PNC ADLife number 2 (1)
ConnectMe Tunstall Vi+ Installation and Programming Manual 53
3. Configuring the ADLife Parameter –
a. Click on the ADLife Configuration icon (on the main PC Connect screen)
which will open the ADLife Configuration screen.
b. Tick the Enable ADLife box
c. Enter the ADLife ID (supplied by Tunstall)
d. Enter the time at which the ADLife data will be sent to the PNC5/6
monitoring centre. This is recommended to be between 03:00 and 04:00
(24 hour format)
e. Enter the randomise send time. This programs the unit to send its data
+/- 0, 1 or 2 hours from the actual send time previously set.
f. Click OK to confirm the changes
g. Set the correct time/date on the unit using the Time and Date icon (on the
main PC Connect screen)
h. Click Write, then either ‘Write only modified parameters’ or ‘Write all
parameters except date and time’.
4. Completing the ADLife installation
a. Use the quick code (6550) to clean out any ADLife data from the unit. This
will remove any data collected as a result of testing sensors etc.. The unit
will send ADLife data (within the time window specified by Parameter 94)
which can be viewed the next day on the ADLife Server.
b. Test the setup – a quick code (6551) is available to force the unit to make
an ADLife data call immediately. The data will be presented on the
ADLife website within 5 minutes. If the data doesn’t appear check that the
installation and configuration process has been followed correctly.
ConnectMe Tunstall Vi+ Installation and Programming Manual 54
Table 1 – TT92 Codes
TT92
Code
Associated
Call Code
Text
TT92
Code
Associated
Call Code
Text
00
Unit
51 Living room
01 2 First resident personal
52 Dining room
02 2 Second resident personal
53
Study
03 2 Third resident personal
54 Second living room
04 Unspecified location
55 6 ROM 4 event 1
05 Unspecified location
56 6 ROM 4 event 2
06 9 Bogus Caller
57 8 Door usage auto low bat
07 3 CO Detector activation
58 6 ROM 4 event 4
08 8 CO Detector auto low bat
59 8 ROM 4 auto low bat
09 6 Intruder tamper
60 Hall/stairs not spec
10 8 Arm/Disarm auto low bat
61
Hall
11
6 or 8
Flood Detector 2
62 Landing
12
6 or 8
Flood Detector 3
63
Stairs
13
6 or 8
Flood Detector 4
64 Bath high level
14
6 or 8
Flood Detector 5
65 8 Med reminder no ack
15 6 Bed/chair not in by
66 8 Auto presence failed
16 6 Bed/chair not up by
67 6 Incontinence event
17 6 Bed/chair absent
68 8 Incontinence auto low bat
18 6 Bed/chair other
69 6 Bath high temp
19 8 Bed/chair auto low bat
70 6 Bath low temp
20 Bedroom not specified
71 Garage 1
21 Master bedroom
72 Garage 2
22 Second bedroom
73 Front garden
23 Other bedroom
74 Back garden
24 Other bedroom
75 6 Epilepsy
25 6 ROM 1 event 1
76 6 Epilepsy spare
26 6 ROM 1 event 2
77 8 Epilepsy auto low bat
27 6 ROM 1 event 3
78 8 Carer arrived
28 6 ROM 1 event 4
79 6 Carer not arrived
29 8 ROM 1 auto low bat
80 8 Bath auto low bat
30 Bathroom WC not specified
81 6 Dose missed
31 Main bathroom
82 6 Med dispenser fault
32 Second bathroom
83 8 Med dispenser auto low bat
33 Downstairs WC
84 6 CO end of life
34 Outside WC
85 6 CO fault
35 6 ROM 2 event 1
86 3 Temp rise
36 6 ROM 2 event 2
87 6 Low temp
37
8
Electrical Usage auto low
bat
88 8 Temp sensor fault
38 6 ROM 2 event 4
89 3 High temp
39 8 ROM 2 auto low bat
90 8 Temp sensor auto low bat
40 Kitchen not spec
91 8 Fall detector auto low bat
41 Main kitchen area
92
2 or 5
Fall detector button press
42 Second kitchen area
93
2 or 5
Fall detector fall
43 Other kitchen area
94
6 or 8
Flood detector 1
44 Other kitchen area
95 3 Gas detector activated
45 6 ROM 3 event 1
96 8 Gas detector auto low bat
46 6 ROM 3 event 2
97 9 Door left open
47 6 ROM 3 event 3
98 9 Property exit
48 6 ROM 3 event 4
99 8 Property exit auto low bat
49 8 ROM 3 auto low bat
50 Living room area not spec
ConnectMe Tunstall Vi+ Installation and Programming Manual 55
Table 2 - TT21/BS8521 Location Codes
TT21 Code
TT21 Location Text
BS8521 Code
BS8521 Location text
00
Blank
00
No location information
01
Resident 1
00
No location information
02
Resident 2
00
No location information
03
Resident 3
00
No location information
04
Unspecified
00
No location information
05
Unspecified
00
No location information
06
Unspecified
00
No location information
07
Unspecified
00
No location information
08
Unspecified
00
No location information
09
Unit
01
Local unit
10
Kettle
00
No location information
11
Television
00
No location information
12
Stove
00
No location information
13
Microwave
00
No location information
14
Toaster
00
No location information
15
Vacuum
00
No location information
16
Appliance 1
00
No location information
17
Appliance 2
00
No location information
18
Appliance 3
00
No location information
19
Appliance 4
00
No location information
20
Bedroom
07
Bedroom 1 (master)
21
Master bedroom
07
Bedroom 1 (master)
22
Second bedroom
08
Bedroom 2
23
Third bedroom
09
Bedroom 3 (other)
24
Fourth bedroom
10
Bedroom 4 (guest)
25
Other bedroom
07
Bedroom 1 (master)
26
Other bedroom
07
Bedroom 1 (master)
27
Other bedroom
07
Bedroom 1 (master)
28
Other bedroom
07
Bedroom 1 (master)
29
Other bedroom
07
Bedroom 1 (master)
30
Bathroom /WC
17
Bathroom (main)
31
Main bathroom
17
Bathroom (main)
32
Second bathroom
18
Bathroom (second)
33
Downstairs WC
20
WC/toilet (downstairs)
34
Outside toilet
21
WC/toilet (other)
35
En- suite
21
WC/toilet (other)
36
Shower
21
WC/toilet (other)
37
Other bathroom
17
Bathroom (main)
38
Other bathroom
17
Bathroom (main)
39
Other bathroom
17
Bathroom (main)
40
Kitchen
22
Kitchen (main)
41
Main Kitchen
22
Kitchen (main)
42
Second kitchen
23
Kitchen (second)
43
Other kitchen
24
Kitchen area (other)
44
Other kitchen
24
Kitchen area (other)
45
Other kitchen
24
Kitchen area (other)
46
Other kitchen
24
Kitchen area (other)
47
Other kitchen
24
Kitchen area (other)
48
Other kitchen
24
Kitchen area (other)
49
Other kitchen
24
Kitchen area (other)
50
Living area
11
Living room (main)
51
Living room
11
Living room (main)
52
Dining room
14
Dining room (main)
53
Study
38
Study/office (other)
54
Living room 2
12
Living room (second)
55
Living area
13
Living area (other)
56
Living area
13
Living area (other)
57
Living area
13
Living area (other)
58
Living area
13
Living area (other)
59
Living area
13
Living area (other)
60
Hall/stairs
06
Landing
61
Hall
03
Hallway (upstairs)
62
Landing
06
Landing
63
Stairs
04
Stairs (main)
64
Hall/stairs
05
Stairs (other)
65
Hall/stairs
05
Stairs (other)
66
Hall/stairs
05
Stairs (other)
67
Hall/stairs
05
Stairs (other)
ConnectMe Tunstall Vi+ Installation and Programming Manual 56
68
Hall/stairs
05
Stairs (other)
69
Hall/stairs
05
Stairs (other)
70
Garden/garage
52
Garden (other)
71
Garage 1
32
Garage (main)
72
Garage 2
33
Garage (other)
73
Front garden
50
Garden (front)
74
Back garden
51
Garden (rear)
75
Shed
48
Shed
76
Garden/garage
52
Garden (other)
77
Garden/garage
52
Garden (other)
78
Garden/garage
52
Garden (other)
79
Garden/garage
52
Garden (other)
80
Front door
28
Front door (main)
81
Back door
30
Back door (main)
82
Fridge door
00
No location information
83
Medicine cabinet
00
No location information
84
Wardrobe door
00
No location information
85
Food cupboard
00
No location information
86
Other door 1
00
No location information
87
Other door 2
00
No location information
88
Other door 3
00
No location information
89
Other door 4
00
No location information
90
Unspecified
00
No location information
91
Unspecified
00
No location information
92
Unspecified
00
No location information
93
Unspecified
00
No location information
94
Unspecified
00
No location information
95
Unspecified
00
No location information
96
Unspecified
00
No location information
97
Unspecified
00
No location information
98
Unspecified
00
No location information
99
Unspecified
00
No location information
Table 3 - Trigger Type Codes
Trigger
Type Code
Trigger
Type Code
Personal + ALB
01
Carer Trigger
15
Personal + AP
02
ROM #1
16
Temperature Extreme Sensor
03
ROM #2
17
Flood Detector
04
ROM #3
18
CO Detector
05
ROM #4
19
Smoke Detector
06
Nat Gas
20
Door Usage Sensor
07
Property Exit
21
Pressure Mat
08
Arm/Disarm
22
Radio Pull Cord
09
Bogus Caller
23
Enuresis Sensor
10
Electrical Usage
24
Bed/Chair Sensor
11
Medication Dispenser
26
PIR Entry/Exit
12
Bath Sensor
27
Fall Detector
13
Epilepsy
28
PIR Standard
14
Zoning Trigger
29
Table 4 - TT21/BS8521 Event Codes
TT21
Call
Code
TT21 Event Text
BS
8521
Event
Code
BS8521 Event Text
BS
8521
Status
Code
BS8521 Status Text
AA
Personal Trigger activation
019
Personal Trigger 1
00
Normal default
Aa
Personal Trigger activation (LB)
019
Personal Trigger 1
07
Low battery status set
AB
Personal Trigger AP
019
Personal Trigger 1
08
Busy
Ab
Personal Trigger AP (LB)
019
Personal Trigger 1
08
Busy
A0
Personal Trigger ALB
019
Personal Trigger 1
06
Fault status (alarm not active)
A1
Personal Trigger AP Fail
019
Personal Trigger 1
06
Fault status (alarm not active)
AB
Personal Trigger AP Restore
019
Personal Trigger 1
04
In service (fault rectified)
AC
TES High Temp
032
High Temperature
00
Normal default
Ac
TES High Temp (LB)
032
High Temperature
07
Low battery status set
ConnectMe Tunstall Vi+ Installation and Programming Manual 57
AD
TES Fault
032
High Temperature
06
Fault status (alarm not active)
Ad
TES Fault (LB)
032
High Temperature
06
Fault status (alarm not active)
AE
TES Low Temp
033
Low Temperature
00
Normal default
Ae
TES Low Temp (LB)
033
Low Temperature
07
Low battery status set
AF
TES Temp Rise
034
Temperature rate of
rise
00
Normal default
Af
TES Temp Rise (LB)
034
Temperature rate of
rise
07
Low battery status set
AG
TES AP
032
High Temperature
08
Busy
Ag
TES AP (LB)
032
High Temperature
08
Busy
A2
TES ALB
032
High Temperature
06
Fault status (alarm not active)
A3
TES AP Fail
032
High Temperature
06
Fault status (alarm not active)
AG
TES AP Restore
032
High Temperature
04
In service (fault rectified)
AH
Flood Detector activation
047
Flood
00
Normal default
Ah
Flood Detector activation (LB)
047
Flood
07
Low battery status set
AI
Flood Detector AP
047
Flood
08
Busy
Ai
Flood Detector AP (LB)
047
Flood
08
Busy
A4
Flood Detector ALB
047
Flood
06
Fault status (alarm not active)
A5
Flood Detector AP Fail
047
Flood
06
Fault status (alarm not active)
AI
Flood Detector AP Restore
047
Flood
04
In service (fault rectified)
AJ
CO Detector activation
026
Carbon Monoxide
00
Normal default
Aj
CO Detector activation (LB)
026
Carbon Monoxide
07
Low battery status set
AK
CO Detector EOL
026
Carbon Monoxide
09
Out of Service
Ak
CO Detector EOL (LB)
026
Carbon Monoxide
09
Out of Service
AL
CO Detector fault
026
Carbon Monoxide
06
Fault status (alarm not active)
Al
CO Detector fault (LB)
026
Carbon Monoxide
06
Fault status (alarm not active)
AM
CO Detector AP
026
Carbon Monoxide
08
Busy
Am
CO Detector AP (LB)
026
Carbon Monoxide
08
Busy
A6
CO Detector ALB
026
Carbon Monoxide
06
Fault status (alarm not active)
A7
CO Detector AP Fail
026
Carbon Monoxide
06
Fault status (alarm not active)
AM
CO Detector AP Restore
026
Carbon Monoxide
04
In service (fault rectified)
AN
Smoke Detector activation
016
Smoke
00
Normal default
An
Smoke Detector activation (LB)
016
Smoke
07
Low battery status set
AO
Smoke Detector AP
016
Smoke
08
Busy
Ao
Smoke Detector AP (LB)
016
Smoke
08
Busy
A8
Smoke Detector ALB
016
Smoke
06
Fault status (alarm not active)
A9
Smoke Detector AP Fail
016
Smoke
06
Fault status (alarm not active)
AO
Smoke Detector AP Restore
016
Smoke
04
In service (fault rectified)
AQ
Door Usage opening
013
Door Contact
00
Normal default
Aq
Door Usage opening (LB)
013
Door Contact
07
Low battery status set
AR
Door Usage closing
013
Door Contact
00
Normal default
Ar
Door Usage closing (LB)
013
Door Contact
07
Low battery status set
AS
Door Usage AP
013
Door Contact
08
Busy
As
Door Usage AP (LB)
013
Door Contact
08
Busy
B0
Door Usage ALB
013
Door Contact
06
Fault status (alarm not active)
B1
Door Usage AP Fail
013
Door Contact
06
Fault status (alarm not active)
AS
Door Usage AP Restore
013
Door Contact
04
In service (fault rectified)
AT
Pressure Mat activation
012
Pressure Mat
00
Normal default
At
Pressure Mat activation (LB)
012
Pressure Mat
07
Low battery status set
AU
Pressure Mat AP
012
Pressure Mat
08
Busy
Au
Pressure Mat AP (LB)
012
Pressure Mat
08
Busy
B2
Pressure Mat ALB
012
Pressure Mat
06
Fault status (alarm not active)
B3
Pressure Mat AP Fail
012
Pressure Mat
06
Fault status (alarm not active)
AU
Pressure Mat AP Restore
012
Pressure Mat
04
In service (fault rectified)
AV
Pullcord activation
011
Fixed trigger 2
00
Normal default
Av
Pullcord activation (LB)
011
Fixed trigger 2
07
Low battery status set
AW
Pullcord AP
011
Fixed trigger 2
08
Busy
Aw
Pullcord AP (LB)
011
Fixed trigger 2
08
Busy
B4
Pullcord ALB
011
Fixed trigger 2
06
Fault status (alarm not active)
B5
Pullcord AP Fail
011
Fixed trigger 2
06
Fault status (alarm not active)
AW
Pullcord AP Restore
011
Fixed trigger 2
04
In service (fault rectified)
AX
Enuresis Sensor activation
036
Enuresis
00
Normal default
Ax
Enuresis Sensor activation (LB)
036
Enuresis
07
Low battery status set
AY
Enuresis Sensor AP
036
Enuresis
08
Busy
Ay
Enuresis Sensor AP (LB)
036
Enuresis
08
Busy
B6
Enuresis Sensor ALB
036
Enuresis
06
Fault status (alarm not active)
B7
Enuresis Sensor AP Fail
036
Enuresis
06
Fault status (alarm not active)
AY
Enuresis Sensor AP Restore
036
Enuresis
04
In service (fault rectified)
AZ
Bed/Chair Not in
037
Bed Occupancy
00
Normal default
Az
Bed/Chair Not in (LB)
037
Bed Occupancy
07
Low battery status set
BA
Bed/Chair Not up
037
Bed Occupancy
00
Normal default
Ba
Bed/Chair Not up (LB)
037
Bed Occupancy
07
Low battery status set
ConnectMe Tunstall Vi+ Installation and Programming Manual 58
BB
Bed/Chair Absence
037
Bed Occupancy
00
Normal default
Bb
Bed/Chair Absence (LB)
037
Bed Occupancy
07
Low battery status set
BC
Bed/Chair Other
037
Bed Occupancy
00
Normal default
Bc
Bed/Chair Other (LB)
037
Bed Occupancy
07
Low battery status set
BD
Bed/Chair ADLife In
037
Bed Occupancy
00
Normal default
Bd
Bed/Chair ADLife In (LB)
037
Bed Occupancy
07
Low battery status set
BE
Bed/Chair ADLife Out
037
Bed Occupancy
00
Normal default
Be
Bed/Chair ADLife Out (LB)
037
Bed Occupancy
07
Low battery status set
BF
Bed/Chair AP
037
Bed Occupancy
08
Busy
Bf
Bed/Chair AP (LB)
037
Bed Occupancy
08
Busy
B8
Bed/Chair ALB
037
Bed Occupancy
06
Fault status (alarm not active)
B9
Bed/Chair AP Fail
037
Bed Occupancy
06
Fault status (alarm not active)
BF
Bed/Chair AP Restore
037
Bed Occupancy
04
In service (fault rectified)
BG
PIR (E/E) activation
014
Passive infra red (PIR)
detector
00
Normal default
Bg
PIR (E/E) activation (LB)
014
Passive infra red (PIR)
detector
07
Low battery status set
BH
PIR (non E/E) activation
014
Passive infra red (PIR)
detector
00
Normal default
Bh
PIR (non E/E) activation (LB)
014
Passive infra red (PIR)
detector
07
Low battery status set
BI
PIR Tamper
014
Passive infra red (PIR)
detector
05
Fault status (alarm active)
Bi
PIR Tamper (LB)
014
Passive infra red (PIR)
detector
05
Fault status (alarm active)
BM
PIR AP
014
Passive infra red (PIR)
detector
08
Busy
Bm
PIR AP (LB)
014
Passive infra red (PIR)
detector
08
Busy
C0
PIR ALB
014
Passive infra red (PIR)
detector
06
Fault status (alarm not active)
C1
PIR AP Fail
014
Passive infra red (PIR)
detector
06
Fault status (alarm not active)
BM
PIR AP Restore
014
Passive infra red (PIR)
detector
04
In service (fault rectified)
BN
Fall Detector Button
019
Personal Trigger 1
00
Normal default
Bn
Fall Detector Button (LB)
019
Personal Trigger 1
07
Low battery status set
BO
Fall Detector Fall
021
Fall trigger 1
00
Normal default
Bo
Fall Detector Fall (LB)
021
Fall trigger 1
07
Low battery status set
LK
Fall Detector Not Worn
021
Fall trigger 1
00
Normal default
Lk
Fall Detector Not Worn (LB)
021
Fall trigger 1
07
Low battery status set
LL
Fall Detector Activation Cancelled
021
Fall trigger 1
00
Normal default
Ll
Fall Detector Activation Cancelled
(LB)
021
Fall trigger 1
07
Low battery status set
BP
Fall Detector AP
021
Fall trigger 1
08
Busy
Bp
Fall Detector AP (LB)
021
Fall trigger 1
08
Busy
C2
Fall Detector ALB
021
Fall trigger 1
06
Fault status (alarm not active)
C3
Fall Detector AP Fail
021
Fall trigger 1
06
Fault status (alarm not active)
BP
Fall Detector AP Restore
021
Fall trigger 1
04
In service (fault rectified)
BQ
Carer Trigger activation
091
Service call
00
Normal default
Bq
Carer Trigger activation (LB)
091
Service call
07
Low battery status set
BR
Carer Trigger AP
091
Service call
08
Busy
Br
Carer Trigger AP (LB)
091
Service call
08
Busy
C4
Carer Trigger ALB
091
Service call
06
Fault status (alarm not active)
C5
Carer Trigger AP Fail
091
Service call
06
Fault status (alarm not active)
BR
Carer Trigger AP Restore
091
Service call
04
In service (fault rectified)
BS
ROM # 1 Event #1
010
Fixed trigger 1
00
Normal default
Bs
ROM # 1 Event #1 (LB)
010
Fixed trigger 1
07
Low battery status set
BT
ROM # 1 Event #2
010
Fixed trigger 1
00
Normal default
Bt
ROM # 1 Event #2 (LB)
010
Fixed trigger 1
07
Low battery status set
BU
ROM # 1 Event #3
010
Fixed trigger 1
00
Normal default
Bu
ROM # 1 Event #3 (LB)
010
Fixed trigger 1
07
Low battery status set
BV
ROM # 1 Event #4
010
Fixed trigger 1
00
Normal default
Bv
ROM # 1 Event #4 (LB)
010
Fixed trigger 1
07
Low battery status set
BW
ROM # 1 AP
010
Fixed trigger 1
08
Busy
Bw
ROM # 1 AP (LB)
010
Fixed trigger 1
08
Busy
C6
ROM # 1 ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
C7
ROM #1 AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
BW
ROM #1 AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
BX
ROM # 2 Event #1
010
Fixed trigger 1
00
Normal default
Bx
ROM # 2 Event #1 (LB)
010
Fixed trigger 1
07
Low battery status set
BY
ROM # 2 Event #2
010
Fixed trigger 1
00
Normal default
ConnectMe Tunstall Vi+ Installation and Programming Manual 59
By
ROM # 2 Event #2 (LB)
010
Fixed trigger 1
07
Low battery status set
BZ
ROM # 2 Event #3
010
Fixed trigger 1
00
Normal default
Bz
ROM # 2 Event #3 (LB)
010
Fixed trigger 1
07
Low battery status set
CA
ROM # 2 Event #4
010
Fixed trigger 1
00
Normal default
Ca
ROM # 2 Event #4 (LB)
010
Fixed trigger 1
07
Low battery status set
CB
ROM # 2 AP
010
Fixed trigger 1
08
Busy
Cb
ROM # 2 AP (LB)
010
Fixed trigger 1
08
Busy
C8
ROM # 2 ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
C9
ROM #2 AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
CB
ROM #2 AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
CD
ROM # 3 Event #1
010
Fixed trigger 1
00
Normal default
Cd
ROM # 3 Event #1 (LB)
010
Fixed trigger 1
07
Low battery status set
CE
ROM # 3 Event #2
010
Fixed trigger 1
00
Normal default
Ce
ROM # 3 Event #2 (LB)
010
Fixed trigger 1
07
Low battery status set
CF
ROM # 3 Event #3
010
Fixed trigger 1
00
Normal default
Cf
ROM # 3 Event #3 (LB)
010
Fixed trigger 1
07
Low battery status set
CG
ROM # 3 Event #4
010
Fixed trigger 1
00
Normal default
Cg
ROM # 3 Event #4 (LB)
010
Fixed trigger 1
07
Low battery status set
CH
ROM # 3 AP
010
Fixed trigger 1
08
Busy
Ch
ROM # 3 AP (LB)
010
Fixed trigger 1
08
Busy
D0
ROM # 3 ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
D1
ROM #3 AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
CH
ROM #3 AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
CI
ROM # 4 Event #1
010
Fixed trigger 1
00
Normal default
Ci
ROM # 4 Event #1 (LB)
010
Fixed trigger 1
07
Low battery status set
CJ
ROM # 4 Event #2
010
Fixed trigger 1
00
Normal default
Cj
ROM # 4 Event #2 (LB)
010
Fixed trigger 1
07
Low battery status set
CK
ROM # 4 Event #3
010
Fixed trigger 1
00
Normal default
Ck
ROM # 4 Event #3 (LB)
010
Fixed trigger 1
07
Low battery status set
CL
ROM # 4 Event #4
010
Fixed trigger 1
00
Normal default
Cl
ROM # 4 Event #4 (LB)
010
Fixed trigger 1
07
Low battery status set
CM
ROM # 4 AP
010
Fixed trigger 1
08
Busy
Cm
ROM # 4 AP (LB)
010
Fixed trigger 1
08
Busy
D2
ROM # 4 ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
D3
ROM #4 AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
CM
ROM #4 AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
CN
Natural Gas Detector activation
027
Natural Gas
00
Normal default
Cn
Natural Gas Detector activation
(LB)
027
Natural Gas
07
Low battery status set
CO
Natural Gas Detector AP
027
Natural Gas
08
Busy
Co
Natural Gas Detector AP (LB)
027
Natural Gas
08
Busy
D4
Natural Gas Detector ALB
027
Natural Gas
06
Fault status (alarm not active)
D5
Natural Gas Detector AP Fail
027
Natural Gas
06
Fault status (alarm not active)
CO
Natural Gas Detector AP Restore
027
Natural Gas
04
In service (fault rectified)
CP
PES Door Left Open
055
Door Open
00
Normal default
Cp
PES Door Left Open (LB)
055
Door Open
07
Low battery status set
CQ
PES Client Wandered
015
Boundary Breach
00
Normal default
Cq
PES Client Wandered (LB)
015
Boundary Breach
07
Low battery status set
CR
PES AP
030
Property Exit 1
08
Busy
Cr
PES AP (LB)
030
Property Exit 1
08
Busy
D6
PES ALB
030
Property Exit 1
06
Fault status (alarm not active)
D7
PES AP Fail
030
Property Exit 1
06
Fault status (alarm not active)
CR
PES AP Restore
030
Property Exit 1
04
In service (fault rectified)
CS
Arm/Disarm activation
010
Fixed trigger 1
00
Normal default
Cs
Arm/Disarm activation (LB)
010
Fixed trigger 1
07
Low battery status set
CT
Arm/Disarm AP
010
Fixed trigger 1
08
Busy
Ct
Arm/Disarm AP (LB)
010
Fixed trigger 1
08
Busy
D8
Arm/Disarm ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
D9
Arm/Disarm AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
CT
Arm/Disarm AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
CU
Bogus Caller activation
018
Bogus caller trigger
00
Normal default
Cu
Bogus Caller activation (LB)
018
Bogus caller trigger
07
Low battery status set
CV
Bogus Caller AP
018
Bogus caller trigger
08
Busy
Cv
Bogus Caller AP (LB)
018
Bogus caller trigger
08
Busy
E0
Bogus Caller ALB
018
Bogus caller trigger
06
Fault status (alarm not active)
E1
Bogus Caller AP Fail
018
Bogus caller trigger
06
Fault status (alarm not active)
CV
Bogus Caller AP Restore
018
Bogus caller trigger
04
In service (fault rectified)
CW
Electrical Usage Sensor ON
010
Fixed trigger 1
00
Normal default
Cw
Electrical Usage Sensor ON (LB)
010
Fixed trigger 2
07
Low battery status set
CX
Electrical Usage Sensor OFF
010
Fixed trigger 3
00
Normal default
Cx
Electrical Usage Sensor OFF (LB)
010
Fixed trigger 4
07
Low battery status set
ConnectMe Tunstall Vi+ Installation and Programming Manual 60
CY
Electrical Usage Sensor AP
010
Fixed trigger 5
08
Busy
Cy
Electrical Usage Sensor AP (LB)
010
Fixed trigger 6
08
Busy
E2
Electrical Usage Sensor ALB
010
Fixed trigger 7
06
Fault status (alarm not active)
E3
Electrical Usage Sensor AP Fail
010
Fixed trigger 8
06
Fault status (alarm not active)
CY
Electrical Usage Sensor AP
Restore
010
Fixed trigger 9
04
In service (fault rectified)
CZ
Medication Dispenser Dose
Missed
035
Medication dispenser
00
Normal default
Cz
Medication Dispenser Dose
Missed (LB)
035
Medication dispenser
07
Low battery status set
DA
Medication Dispenser Device
Fault
035
Medication dispenser
06
Fault status (alarm not active)
Da
Medication Dispenser Device
Fault (LB)
035
Medication dispenser
06
Fault status (alarm not active)
DB
Medication Dispenser Dose
Taken
035
Medication dispenser
00
Normal default
Db
Medication Dispenser Dose
Taken (LB)
035
Medication dispenser
07
Low battery status set
DC
Medication Dispenser AP
035
Medication dispenser
08
Busy
Dc
Medication Dispenser AP (LB)
035
Medication dispenser
08
Busy
E4
Medication Dispenser ALB
035
Medication dispenser
06
Fault status (alarm not active)
E5
Medication Dispenser AP Fail
035
Medication dispenser
06
Fault status (alarm not active)
DC
Medication Dispenser AP Restore
035
Medication dispenser
04
In service (fault rectified)
DD
Bath Sensor High Level
048
Bath level
00
Normal default
Dd
Bath Sensor High Level (LB)
048
Bath level
07
Low battery status set
DE
Bath Sensor High Temp
048
Bath level
00
Normal default
De
Bath Sensor High Temp (LB)
048
Bath level
07
Low battery status set
DF
Bath Sensor Low Temp
048
Bath level
00
Normal default
Df
Bath Sensor Low Temp (LB)
048
Bath level
07
Low battery status set
DG
Bath Sensor AP
048
Bath level
08
Busy
Dg
Bath Sensor AP (LB)
048
Bath level
08
Busy
E6
Bath Sensor ALB
048
Bath level
06
Fault status (alarm not active)
E7
Bath Sensor AP Fail
048
Bath level
06
Fault status (alarm not active)
DG
Bath Sensor AP Restore
048
Bath level
04
In service (fault rectified)
DH
Epilepsy Sensor activation
042
Seizure
00
Normal default
Dh
Epilepsy Sensor activation (LB)
042
Seizure
07
Low battery status set
DI
Epilepsy Sensor other
042
Seizure
00
Normal default
Di
Epilepsy Sensor other (LB)
042
Seizure
07
Low battery status set
DJ
Epilepsy Sensor AP
042
Seizure
08
Busy
Dj
Epilepsy Sensor AP (LB)
042
Seizure
08
Busy
E8
Epilepsy Sensor ALB
042
Seizure
06
Fault status (alarm not active)
E9
Epilepsy Sensor AP Fail
042
Seizure
06
Fault status (alarm not active)
DJ
Epilepsy Sensor AP Restore
042
Seizure
04
In service (fault rectified)
DK
Zoning Trigger Zone 1
010
Fixed trigger 1
00
Normal default
Dk
Zoning Trigger Zone 1 (LB)
010
Fixed trigger 1
07
Low battery status set
DL
Zoning Trigger Zone 2
010
Fixed trigger 1
00
Normal default
Dl
Zoning Trigger Zone 2 (LB)
010
Fixed trigger 1
07
Low battery status set
DM
Zoning Trigger AP
010
Fixed trigger 1
08
Busy
Dm
Zoning Trigger AP (LB)
010
Fixed trigger 1
08
Busy
F0
Zoning Trigger ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
F1
Zoning Trigger AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
DM
Zoning Trigger AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
AA
MFT Event 1 Activation
010
Fixed trigger 1
00
Normal default
Aa
MFT Event 1 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
AA
MFT Event 2 Activation
010
Fixed trigger 1
00
Normal default
Aa
MFT Event 2 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
AA
MFT Event 3 Activation
010
Fixed trigger 1
00
Normal default
Aa
MFT Event 3 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
AA
MFT Event 4 Activation
010
Fixed trigger 1
00
Normal default
Aa
MFT Event 4 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
DN
MFT AP
010
Fixed trigger 1
08
Busy
Dn
MFT AP (LB)
010
Fixed trigger 1
08
Busy
F2
MFT ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
F3
MFT AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
DN
MFT AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
CU
Keypad Event 1 Activation
010
Fixed trigger 1
00
Normal default
Cu
Keypad Event 1 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
CS
Keypad Event 2 Activation
010
Fixed trigger 1
00
Normal default
Cs
Keypad Event 2 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
DK
Keypad Event 3 Activation
010
Fixed trigger 1
00
Normal default
Dk
Keypad Event 3 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
BQ
Keypad Event 4 Activation
010
Fixed trigger 1
00
Normal default
ConnectMe Tunstall Vi+ Installation and Programming Manual 61
Bq
Keypad Event 4 Activation (LB)
010
Fixed trigger 1
07
Low battery status set
DO
Keypad AP
010
Fixed trigger 1
08
Busy
Do
Keypad AP (LB)
010
Fixed trigger 1
08
Busy
F4
Keypad ALB
010
Fixed trigger 1
06
Fault status (alarm not active)
F5
Keypad AP Fail
010
Fixed trigger 1
06
Fault status (alarm not active)
DO
Keypad AP Restore
010
Fixed trigger 1
04
In service (fault rectified)
HA
Red Button
010
Fixed trigger 1
00
Normal default
Ha
Cancel Button
010
Fixed trigger 1
00
Normal default
HB
DE Privacy Button
010
Fixed trigger 1
00
Normal default
Hb
Talk Button
010
Fixed trigger 1
00
Normal default
HC
Door Open Button
010
Fixed trigger 1
00
Normal default
Hc
Away Button
010
Fixed trigger 1
00
Normal default
HD
Function Button #4
010
Fixed trigger 1
00
Normal default
IA
Intruder Alarm
028
Intruder
00
Normal default
Ia
Inactivity Alarm
043
Inactivity
00
Normal default
IB
Periodic Call
058
Automatic periodic test
call
00
Normal default
Ib
Firemans Switch
010
Fixed trigger 1
00
Normal default
IC
Fire Panel Input
017
Fire
00
Normal default
Ic
Medical Reminder - No Ack
035
Medication dispenser
00
Normal default
ID
ADLife - Data
057
System status
00
Normal default
Id
Virtual Bed/Chair #1 Absence
037
Bed Occupancy
00
Normal default
IE
Virtual Bed/Chair #1 Client In
037
Bed Occupancy
00
Normal default
Ie
Virtual Bed/Chair #1 Client Out
037
Bed Occupancy
00
Normal default
IF
Virtual Bed/Chair #2 Absence
037
Bed Occupancy
00
Normal default
If
Virtual Bed/Chair #2 Client In
037
Bed Occupancy
00
Normal default
IG
Virtual Bed/Chair #2 Client Out
037
Bed Occupancy
00
Normal default
Ig
Virtual Inactive Client #1
043
Inactivity
00
Normal default
IH
Virtual Inactive Client #2
043
Inactivity
00
Normal default
Ih
Virtual Inactive Client #3
043
Inactivity
00
Normal default
II
Virtual Inactive Client #4
043
Inactivity
00
Normal default
Ii
Virtual PES
030
Property Exit 1
00
Normal default
IJ
H/W Input #1
010
Fixed trigger 1
00
Normal default
Ij
H/W Input #2
010
Fixed trigger 1
00
Normal default
IK
SM Low Temp Input (Code 6)
010
Fixed trigger 1
00
Normal default
Ik
SM Auxiliary Input (Code 0)
010
Fixed trigger 1
00
Normal default
IL
Warden Panic Alarm
023
Personal attack 1
00
Normal default
Il
Carer Arrived
091
Service call
00
Normal default
IM
Carer Non-Arrival
091
Service call
09
Out of Service
Im
SM Smoke Input (Code 3)
016
Smoke
00
Normal default
IN
SM CMPS Input (Code 2)
011
Fixed trigger 2
00
Normal default
In
SM Inactivity Input (Code 7)
043
Inactivity
00
Normal default
JA
Mains Fail
051
Mains power
06
Fault status (alarm not active)
Ja
Mains Restore
051
Mains power
04
In service (fault rectified)
JB
System Battery Low
053
Battery
00
Normal default
Jb
Auto Presence Failure
057
System status
06
Fault status (alarm not active)
JC
Auto Low Battery
057
System status
06
Fault status (alarm not active)
Jc
Telephone Line #1 Fail
059
Telephone line 1
06
Fault status (alarm not active)
JD
Telephone Line #1 Restore
059
Telephone line 1
04
In service (fault rectified)
Jd
Telephone Line #2 Fail
060
Telephone line 2
06
Fault status (alarm not active)
JE
Telephone Line #2 Restore
060
Telephone line 2
04
In service (fault rectified)
Je
Pager Fault
063
Serial Data Link
06
Fault status (alarm not active)
JF
CCFP Paging Fault
063
Serial Data Link
06
Fault status (alarm not active)
Jf
Fault - Radio System
061
Radio receiver
06
Fault status (alarm not active)
JG
Fault - Poll Failure
057
System status
06
Fault status (alarm not active)
Jg
Fault - Door Panel Keypad
057
System status
06
Fault status (alarm not active)
JH
Fault - Failed To Contact ARC
057
System status
06
Fault status (alarm not active)
Jh
Fault - SAG Failure
057
System status
06
Fault status (alarm not active)
JI
AP Restore
057
System status
04
in service (fault rectified)
J1
EEPROM Fail
057
System status
06
Fault status (alarm not active)
J2
Stuck Key
057
System status
06
Fault status (alarm not active)
J3
Fault #3
057
System status
06
Fault status (alarm not active)
J4
Fault #4
057
System status
06
Fault status (alarm not active)
J5
Fault #5
057
System status
06
Fault status (alarm not active)
J6
Fault #6
057
System status
06
Fault status (alarm not active)
J7
Manual Test Alarm
010
Fixed trigger 1
00
Normal default
J8
Fault - Unit Failure
057
System status
06
Fault status (alarm not active)
J9
Battery Charged
053
Battery
04
Normal default
J0
Fault #10
057
System status
06
Fault status (alarm not active)
KA
Door Call
057
System status
00
Normal default
Ka
Ringing start
057
System status
00
Normal default
ConnectMe Tunstall Vi+ Installation and Programming Manual 62
KB
Ringing end
057
System status
00
Normal default
Kb
General Alarm
010
Fixed trigger 1
00
Normal default
Kd
Away State entry
057
System status
00
Normal default
KE
Home State entry
057
System status
00
Normal default
Ke
Call Raised
057
System status
00
Normal default
KF
Call Selected
057
System status
00
Normal default
Kf
Call Cleared
057
System status
00
Normal default
KG
Speech Module Selected
057
System status
00
Normal default
Kg
System onsite
057
System status
00
Normal default
KH
System offsite
057
System status
00
Normal default
Kh
Dialling complete
057
System status
00
Normal default
KI
Protocol complete
057
System status
00
Normal default
Ki
TT New Acceptor Code 0 (D)
057
System status
00
Normal default
KJ
TT New Acceptor Code 3 (D/G)
057
System status
00
Normal default
Kj
TT New Acceptor Code 6 (D)
057
System status
00
Normal default
KL
TT New Acceptor Code A (D)
057
System status
00
Normal default
Kl
TT New Acceptor Code B (D)
057
System status
00
Normal default
KM
TT New Acceptor Code C (D)
057
System status
00
Normal default
Km
TT New Acceptor Code D (D)
057
System status
00
Normal default
KN
TT New Acceptor Code * (D)
057
System status
00
Normal default
Kn
TT New Acceptor Code 8 (G)
057
System status
00
Normal default
KO
TT New Acceptor Code A (G)
057
System status
00
Normal default
Ko
TT New Acceptor Code C (G)
057
System status
00
Normal default
KP
TT New Acceptor Code E (G)
057
System status
00
Normal default
Kp
TT New Acceptor Code * (G)
057
System status
00
Normal default
K0
Momentary offsite
057
System status
00
Normal default
K1
Intruder system armed
057
System status
00
Normal default
K2
Intruder system disarmed
057
System status
00
Normal default
K3
Carer Left
099
Service incompleted
00
Normal default
K4
Intruder Timeout
057
System status
00
Normal default
K5
Keyless Access
057
System status
00
Normal default
K6
Concierge Call
010
Fixed trigger 1
00
Normal default
K7
Information Call (likely to be
removed)
057
System status
00
Normal default
K8
Ademco Reset
057
System status
00
Normal default
K9
Ademco Timeout
057
System status
00
Normal default
LA
Telelarm Low Battery
057
System status
00
Normal default
La
Confirmation - Call Cleared
057
System status
00
Normal default
LB
Confirmation - Call Raised
057
System status
00
Normal default
Lb
Incoming call answered
057
System status
00
Normal default
LC
Incoming call cleared
057
System status
00
Normal default
Lc
Outgoing call started
057
System status
00
Normal default
LD
Outgoing call finished
057
System status
00
Normal default
Ld
Poll Voice Server
057
System status
00
Normal default
LE
IP Module Fail
062
IP communication Link
00
Normal default
Le
IP Connectivity Fail
062
IP communication Link
06
Fault status (alarm not active)
LF
IP Connectivity Restored
062
IP communication Link
04
In service (fault rectified)
Lf
PNC Contact
062
IP communication Link
00
Normal default
LG
Unknown Trigger Alarm
010
Fixed trigger 1
00
Normal default
Lg
Roaming Alarm
010
Fixed trigger 1
00
Normal default
LH
LAN Fail Alarm
062
IP communication Link
00
Normal default
Lh
PBX Fail Alarm
062
IP communication Link
00
Normal default
LI
Test Alarm (Red Button)
010
Fixed trigger 1
00
Normal default
Li
Test Alarm (Pendant)
010
Fixed trigger 1
00
Normal default
LJ
Test Alarm Not Confirmed (Red
Button)
010
Fixed trigger 1
00
Normal default
Lj
Test Alarm Not Confirmed
(Pendant)
010
Fixed trigger 1
00
Normal default
Lm
Radio Blocking
061
Radio receiver
06
Fault status (alarm not active)
ConnectMe Tunstall Vi+ Installation and Programming Manual 63
Technical Details
Weight: 572g (939g packaged)
Dimensions: 185 x 122 x 41mm (WxLxD)
Mains power: 240v ac electrical socket (3 Watts)
Stand-by battery: 2000mAhr capacity (continually internally charged)
Back-up time: 42 hours of stand-by operation with 5 emergency call
sequences during this period as per AS4607 (minimum
expected at date of purchase and when fully charged)
Radio frequency: 312MHz, compliant with the European Social Alarm
frequency band
REN: 1
External connections: DC power supply unit with 3m cable RJ11 connector
New Zealand - 3m telephone line cord with type
BS6312 plug
Australia - 3m telephone line cord with an RJ connector
and series 610 adaptor
Radio trigger battery: 3V Lithium (not changeable) with up to 7 year life
Environmental
Temperature: Operating temperature (to perform to full specification)
= 0°C to 45°C, storage = -10°C to 50°C
Humidity: Operating relative humidity (non condensing to perform
to full specification) = 0 to 80%, storage relative
humidity (non condensing) = 0 to 93%
Standards
EMC: AS/NZS CISPR 22:2009
Safety: AS/NZS 60950-1:2011
Telecoms: PTC200:2006, AS/CA
S002:2010, AS/ACIF S004:2008
Radio: AS/NZS 4268:2004
PRS: AS4607:1999
MEPS: AS/NZS 4665-2005
Design & Manufacture: ISO9001:2008
N72
Declaration of Conformity
We, Tunstall declare that this social alarm equipment is in compliance
with the essential requirements and other relevant provisions of the
R&TTE Directive 1999/5/EC.
Tunstall Healthcare Australasia Pty Ltd, 1/56 Lavarack Ave, Eagle Farm QLD, 4009 Australia
Toll Free: 1300 760 333 Fax: 07 3637 2255 Email: servicedesk@tunstallhealthcare.com.au
Website: www.tunstallhealthcare.com.au
Tunstall Healthcare NZ Limited, 306 Cameron Road, Tauranga
Tel: 07 571 2680 Fax: 07 571 2685 Email: servicedesk@tunstallhealthcare.com.au
Website. www.tunstall.co.nz or www.tlcare.co.nz
Our policy of continual development means that product specification and appearance may change without notice. Tunstall does
not accept any responsibility for any errors or omissions contained in this document.
© 2012 Tunstall Healthcare Group Ltd. ® TUNSTALL and TUNSTALL are registered trademarks.
TS-UG-AP-002-010
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