TTI FLAT JACK Installation Manual

Installation Manual
FLAT JACK® Low-Profile Roof Mount
System
NOTICE
This document is proprie­tary, and must not be repli­cated. It is for TTi internal use only and is subject to changes for upgrades and improvements.
Release 11.17.2008
Thompson Technology Industries, Inc.
16 Digital Drive
Novato, CA 94949
www.thompsontec.com
Proprietary Information
Copyright© 2008, Thompson Technology Industries, Inc. All rights reserved. Other names, brands and trademarks are the property of others. Thompson Technology Industries, Inc. (TTi) assumes no responsibility or liability for information contained in this docu­ment. TTi reserves the right to make corrections, modifications, enhancements, improvements, and other changes to its products and services at any time and to discontinue any product or ser­vices without notice. The information contained herein is believed to be accurate and reliable at the time of printing.
Thompson Technology Industries, Inc. 16 Digital Drive Novato, CA 94949 www.thompsontec.com
FLAT JACK Installation Manual
Contents
1 About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
2 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.1 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Use of Ladders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Electrical Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.4 Installation & Servicing. . . . . . . . . . . . . . . . . . . . . 2-3
2.5 Fire or Explosion . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.6 Personal Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.7 Inhalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.8 Entanglement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2.9 Cuts or Burns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Contents
2.10 Heart Pacemakers . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2.11 Eye or Head Injury . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2.12 Noise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.13 Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
3 FLAT JACK® Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.1 About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
4 Site Layout Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.1 About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Installer's Responsibilities . . . . . . . . . . . . . . . . . . 4-1
4.3 FLAT JACK® Mounting Configurations vs.
Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Selecting Mounting Configurations . . . . . . 4-2
Configuration A Description . . . . . . . . . . . . . 4-2
Configuration B Description . . . . . . . . . . . . . 4-3
Configuration C Description . . . . . . . . . . . . . 4-3
Lateral Load Considerations . . . . . . . . . . . . . 4-4
4.4 Selecting Appropriate Screws/Bolts . . . . . . . . 4-4
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Contents
4.5 Example Wind Load Calculation
using ASCE 7-05 . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Example System Characteristics. . . . . . . . . . 4-5
Wind Load Calculation. . . . . . . . . . . . . . . . . . . 4-5
5 Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1 About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.2 Additional Materials needed . . . . . . . . . . . . . . . 5-2
5.3 Recommended Tools . . . . . . . . . . . . . . . . . . . . . . 5-2
5.4 Other Preparation Required . . . . . . . . . . . . . . . . 5-2
Step 1. Position FLAT JACK® Base Plates. . . . . 5-3
Step 2. Install Base Plates. . . . . . . . . . . . . . . . . . . 5-4
Step 3. Install Flashing Plates . . . . . . . . . . . . . . . 5-5
Step 4. Install Weather-Guard® Block
and PV Module Mounting Hardware. . . . . . . . 5-6
6 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.1 About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2 Rust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
7 Obtaining Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.1 About This Chapter . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.2 Contact Information . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.3 Requesting Information. . . . . . . . . . . . . . . . . . . . 7-1
7.4 Requesting Onsite Support . . . . . . . . . . . . . . . . 7-1
7.5 Requesting Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.6 Requesting Engineering Support. . . . . . . . . . . 7-2
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FLAT JACK® Installation Manual
1
About This Manual
This manual is designed to assist you in preparing for and installing your FLAT JACK® roof mount system.
The following other chapters are included:
Chapter 2, Safety Information
Chapter 3, FLAT JACK® Overview
Chapter 4, Site Layout Preparation
Chapter 5, Installation Instructions
Chapter 6, Preventive Maintenance
Chapter 7, Obtaining Assistance
1. About This Manual
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2
2. Safety Information
Safety Information
This chapter contains important safety instructions. You must read, understand, and comply with all of these safety instructions in order to protect your life and safety, and to prevent equipment problems or damage. Failure to follow the instructions in this chapter may void equipment warranties.
2.1 Safety Notices
The following notices may appear throughout this chapter:
WARNING! WARNINGS ALERT YOU TO THE POSSIBILITY OF DEATH OR PERSONAL INJURY IF THESE INSTRUCTIONS ARE NOT FOLLOWED.
CAUTION: CAUTIONS ALERT YOU TO THE POSSIBILITY OF EQUIPMENT DAMAGE AND/OR ERRONEOUS DATA IF THESE INSTRUCTIONS ARE NOT FOLLOWED.
2.2 Use of Ladders
DON'T stand above the highest safe standing level.
DON'T stand above the second step from the top of a stepladder or the fourth rung from the top of an extension ladder.
DON'T climb a closed stepladder.
DON'T climb on the back of a stepladder.
DON'T stand or sit on a stepladder top or pail shelf.
DON'T climb a ladder if you are not physically and mentally up to the task.
DON'T exceed the Duty Rating (maximum load capacity) of a ladder.
DON’T permit more than one person on a single­sided stepladder or an extension ladder.
DON'T place the base of an extension ladder too close to or too far away from the building.
DON'T over-reach, lean to one side, or try to move a ladder while on it. Climb down and then reposition the ladder closer to your work.
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2. Safety Information
Properly set up and use the ladder in accordance with safety instructions and warnings.
Wear shoes with non-slip soles.
Center your body on the ladder and keep belt buckle between the rails while maintaining a firm grip.
Move materials with extreme caution so as not to lose balance or tip the ladder.
Have another person help with a heavy ladder.
Have another person hold the ladder while you are working on it.
Climb facing the ladder, move one step at a time, and set each foot firmly before moving the other.
Haul materials with a line rather than carry them up an extension ladder.
Use extra caution when carrying anything on a lad­der.
2.3 Electrical Safety
There is an increased risk of electric shock if your body is grounded.
Do not touch any energized component parts. Always shut down and verify that electrical compo­nents are de-energized prior to performing any work on them.
Never perform any work on any electrical component or use any electrical tool while in contact with any water or wet surface.
Read, understand, and comply with all electrical safety instructions for all electrical tools you use.
Never work around or in any energized electrical components. Always shut down electrical compo­nents and verify that they are de-energized before performing any work on or inside them.
Insulate all connections and disconnected wires in accordance with all applicable electrical codes, stan­dards, and regulations. Improper electrical connec­tions can result in death, serious personal injury, and/ or property damage.
Know your work area. Use extreme caution when drilling, nailing, or cutting into any wall or other sur­face that might contain hidden electrical wiring or components. Fasteners that come into contact with
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hidden electrical wiring or components could cause electrocution or death.
2.4 Installation & Servicing
Installation or service performed by unqualified per­sonnel increases the risk of injury and/or property damage.
Always lift with your legs, holding your back straight and vertical. Never overreach, twist, or use your back when lifting any heavy object.
Using unauthorized parts will void your TTi warranty.
2.5 Fire or Explosion
Never store any flammable material near any electri­cal components. This includes solids, liquids capable of producing flammable or explosive vapors, or flam­mable/explosive gases.
Never operate any tool near flammable substances such as sawdust, petroleum products, solvents, etc.
2. Safety Information
Work in a clean, well-ventilated area free of combusti­ble materials.
Never overload any electrical component or tool.
Never use flammable liquids or gases in any confined area.
Do not smoke near live electrical equipment.
Keep your work area and surrounding environment clean at all times.
Should a fire occur, shut off all live electrical equip­ment if you can do so without risking your personal safety.
2.6 Personal Safety
Clutter, insufficient light, and improper ventilation contribute to many accidents. Always keep your work area clean, well lit, and well ventilated.
Electrical components and tools can cause sparks that can ignite dust or fumes. Never operate any elec­trical component or tool where there is a risk of fire from flammable liquids, gases, or dust.
Unauthorized persons can create additional hazards. Keep bystanders, children, and visitors away from your work area at all times.
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2. Safety Information
Inattention can result in death, serious personal injury, and/or property damage. Stay alert at all times.
Never work when you are tired or under the influence of alcohol, drugs, or medication.
Loose clothes, jewelry, long hair, and gloves can become entangled in moving parts and cause serious personal injury. Dress appropriately by not wearing lose clothing or jewelry. Control long hair using a hat, hair net, or other method of keeping hair clear of your work area. Keep all items away from moving components.
Always shut off and unplug electrical tools when not in use to avoid accidental starting.
Always remove adjusting keys, wrenches, etc. before operating power tools.
Do not overreach. Maintain proper footing and bal­ance at all times.
Always wear all appropriate safety equipment for your work situation. This equipment should include ANSI approved eye goggles, a dust mask or respira­tor, non-skid safety shoes, hard hat, and/or hearing protection.
Live electrical components present an electrocution hazard. Always shut off electrical components and verify that they are not energized prior to performing any work on them.
Read, understand, and follow all safety instructions for the tools you are using during the installation pro­cess. Keeping safety your #1 priority will eliminate most accidents.
2.7 Inhalation
Whenever possible, work in a well-ventilated area that is free of dust, mold, vapors, or other substances that can be harmful to human lungs and/or the respi­ratory system.
Arcing electrical components can produce harmful gases such as ozone. Components containing liquid (such as certain transformers) can leak, releasing toxic fumes.
Be aware that tools used during installation can cre­ate dust and other inhalation hazards. Always wear a properly fitted MSHA/NIOSH approved face mask or
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FLAT JACK® Installation Manual
respirator when there is or could be a risk of inhaling any harmful substance. Make sure all respiratory pro­tection you wear is rated for the particular hazard you are confronting.
2.8 Entanglement
Tools that contain moving elements or that drive other moving tools or bits can tangle in hair, clothing, jewelry, and other loose objects, resulting in injury. Never wear loose clothing or any apparel that con­tains loose straps ties, etc. that could become tangled in moving parts.
Remove any jewelry (such as watches, bracelets, necklaces, etc.) and other accessories (such as ID cards) that might get caught in any tool.
Keep your hands, hair, and clothing away from mov­ing parts.
2.9 Cuts or Burns
2. Safety Information
Tools that cut, shear, drill, staple punch, chisel, etc. are capable of causing serious injury. Keep your hands and body well away from the working parts of any tool you use during installation. Wear leather work gloves and other protective apparel or equipment depending on the work being performed and tool(s) being used.
Electrical components can generate significant heat during normal operation. Never touch a hot electrical component because this can cause serious burns. Always shut down electrical components and allow them to cool if necessary before touching or han­dling them.
2.10 Heart Pacemakers
People with heart pacemakers must consult their physician before coming into close proximity to any electrical components (meters, transformers, inverters, breaker panels, etc.). The strong electromagnetic fields generated by these devices can cause the pacemaker to fail, possibly resulting in serious injury or death.
2.11 Eye or Head Injury
Some of the power tools you may use during TTi FLAT JACK® installation are capable of propelling materials
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2. Safety Information
such as sparks, metal chips, saw dust, and other debris at high speed, which could result in serious eye injury. Always wear appropriate eye protection (ANSI Z87.1).
Tool attachments can become loose or break and fly apart, propelling debris at high speed. Always wear appropriate eye protection (ANSI Z87.1).
2.12 Noise
Tools used during installation can also produce loud noises. Prolonged exposure to noise levels above 85 dBA is hazardous to your hearing.
Always wear ANSI S3.19 approved ear protection when working around noisy components or tools.
2.13 Chemicals
Some work areas may contain hazards such as dust, sawdust, chemicals, etc. Avoid bodily contact with hazardous chemicals in any form (solid, liquid, or gas).
If you come in contact with any hazardous substance, follow all appropriate first aid instructions and seek emergency medical treatment.
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FLAT JACK® Installation Manual
3
1⁄”
1⁄”
2⁄”
1⁄”
2⁄”
8
10
5⁄”
Weather-Guard® aluminum spacer block (P#11110)
Stud/Base Plate (P#11102)
Flashing (P#11122)
Hex Nut, Lock washer, and at washer
3. FLAT JACK® Overview
FLAT JACK® Overview
3.1 About This Chapter
This chapter briefly describes the FLAT JACK® system.
3.2 Description
The FLAT JACK® system is a low-profile mounting system for solar panels and other devices. It provides a roof­integrated look, as well as positive water-proofing. No sealants are required.
Designed for pitched composite shingle roofs.
Minimal or no shingle cutting required.
Easy, fast Installation.
Low-profile design looks good and allows ventila-
tion and drainage.
Extremely durable and corrosion-resistant.
Can also be used to mount antennas, solar ther-
mal devices, flagpoles, air conditioners, etc.
The FLAT JACK® consists of the parts shown in • Dimensions are shown in Figure 3-1.
A stainless steel base plate with 3/8-16 UNC mount­ing stud, nut, lock washer, and flat washer.
A black epoxy powder-coated flashing
A specially-designed Weather-Guard® aluminum block.
Figure 3-1. FLAT JACK® Components
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4
Site Layout Preparation
4.1 About This Chapter
This chapter contains information to ensure the FLAT JACK® is installed in a building code-compliant manner.
4.2 Installer's Responsibilities
The installer's responsibilities include (but are not limited to) ensuring:
that the installation complies with local, state, and national building codes.
that FLAT JACK® Roof Mounts are appropriately spaced, so that their capacity is not exceeded under applicable design loads.
4. Site Layout Preparation
that the building structure (roof, rafters, walls, con­nections, and other support structure) can support the PV (photovoltaic) system under all applicable design loads.
that appropriate connecting hardware (for example, lag screws) are selected to meet applicable pull-out and shear design loads.
Prior to installing the FLAT JACK® Roof Mount system, a site/roof layout drawing should be created to ensure the photovoltaic (PV) system is structurally adequate and meets the requirements of applicable building codes (IBC 2006 and ASCE 7-05).
Using this installation manual, the installer will have the information to show complete code compliance of the FLAT JACK®, and provide documentation for building permit applications. Additional assistance can be provided by your local building official, a licensed professional engineer, or the experts at TTi. For help from TTi, see Chapter 7.
Depending on installation location, the installer may have to prove structural adequacy under a wide variety of design loads, including (but not limited to) wind, snow, rain, and earthquake loads. It is up to your local building official to determine the full extent of these applicable
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4. Site Layout Preparation
loads. TTi provides recommended mounting configurations of the FLAT JACK® for purposes of meeting different design load capacities.
4.3 FLAT JACK® Mounting Configurations vs. Capacities
The FLAT JACK® may be installed in various mounting configurations to meet different design load capacity requirements for uplift and lateral loads. Mounting config- uration refers to the position of the mounting bolts that secure the FLAT JACK® base plate to the roof.
Selecting Mounting Configurations
The maximum uplift load normal to the mounting surface depends on the location of the mounting bolts that secure the FLAT JACK® base to the roof. The following mounting bolt configurations are recommended:
Configuration A: This configuration is for applications where uplift loads due to wind or other design considerations (seismic, ice, rain, etc.) are of greatest concern. See Figure 4-1. Configuration A is for uplift loads to 500 lbf (2220 N), and so permits wider spacing under given conditions than the other configurations.
Configuration B: This configuration is for applications where adjustability is necessary, and uplift loads are less of a concern. See Figure 4-2. Configuration B is for uplift loads to 375 lbf (1670 N).
Configuration C: This configuration can be used under favorable uplift loading conditions (up to 140 lbf, or 620 N). See Figure 4-3.
NOTE: Upload capacity can be traded off against spacing between mounts when designing the roof layout.
Configuration A Description
In Configuration A, one fastener must be used in the lower bolt hole, and another at the end of the bolt slot closest to the stud.
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Figure 4-1. Mounting Configuration A
If adjustability is necessary, an additional fastener can be used anywhere along the slot.
Configuration B Description
In Configuration B, one fastener is used in the lower bolt hole, and another is used anywhere in the bolt slot to allow adjustability.
4. Site Layout Preparation
Figure 4-2. Mounting Configuration B
Configuration C Description
In Configuration C, a fastener must be mounted in the bottom of the slot closest to the stud. A second fastener must be mounted at the top of the slot to prevent slipping over time. Configuration C allows all fasteners to be installed underneath the flashing.
Figure 4-3. Mounting Configuration C
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4. Site Layout Preparation
Lateral Load Considerations
In some applications, the FLAT JACK® may be exposed to a lateral load (e.g., snow loading) in addition to the weight of the PV system. The lateral load, perpendicular to the FLAT JACK® stud, should not exceed 160 lbf (710 N). Figure 4-4 shows the direction of force in lateral loads.
The FLAT JACK® should be installed in Configuration A when subjected to a lateral load other than the weight of the PV system.
Figure 4-4. Lateral Load Direction of Force
4.4 Selecting Appropriate Screws/Bolts
Once a layout has been developed and an uplift load on the FLAT JACK® has been determined, the appropriate lag screws can be selected. (See example calculation, paragraph 4.5.)
NOTE: These instructions describe installation into a wood substructure, e.g., rafters. For other kinds of instal­lation, contact TTi for assistance as instructed in Chapter 7.
For mounting in wood, use the American Wood Council's NDS 2005 to select an appropriate lag screw. Table 11.2A and 11.3.2A of NDS 2005 provide lag pull-out capacities in typical roof lumber. The lag screw length can be ascertained from these NDS tables.
TTi recommends using a lag screw with at least a 5/16 diameter and a 2 ½ ” length.
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4.5 Example Wind Load Calculation using ASCE 7-05
The TTi FLAT JACK® has been installed on a wide range of residential rooftops. It can be mounted properly with a wide variety of PV systems.
NOTE: The following example is provided FOR INFOR­MATION ONLY, and should not be used in place of your own engineering calculations.
For assistance in making your calculations, contact TTi. See Chapter 7 for obtaining assistance from TTi.
The procedure for determining wind loads is specified by the American Society of Civil Engineers and is referenced in the International Building Code 2006. The installer, licensed professional engineer, and local building official are all responsible for understanding the assumptions and limitations of using this procedure for specifying the FLAT JACK® system.
Method 1 for calculating the design wind load for pressures on components and cladding is generally the most applicable to PV systems on residential rooftops.
4. Site Layout Preparation
Example System Characteristics
Location: Novato, CA
Effective wind area: 10 sf (smallest area of continuous modules being
installed)
Roof height: 30 ft.
Roof pitch: 20°
Roof zone: 1
Rafter lumber: Douglas Fir
Panel orientation: Mounted in portrait
Panel height: 56 in.
Panel weight: 3.5 psf
Desired
FLAT JACK® Mounting configura­tion:
Configuration C
Wind Load Calculation
Using ASCE 7-05 and the characteristics of the example system, the wind load can be ascertained:
Basic wind speed: 90mph
Exposure category: B
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4. Site Layout Preparation
Topographic factor: 1
1
λ
Adjustment factor (
Importance factor: 1
Total d e s ign win d load:
):
13.3 psf
Using ASCE 7-05, the wind load is combined with other applicable loads, and appropriate factors of safety are applied. In this case the controlling load combination is:
F = 0.6 x Dead Weight of Structure + Wind Load
This load is applied to the layout with various spacing options and compared with FLAT JACK® capacity configurations described in paragraph 4.3. With this design load, Configuration C could be used with a maximum spacing of 32". Actual spacing would be determined by rafter spacing.
According to NDS 2005, the appropriate lag screw would then be 5/16 x 2 ½ “.
Confirm all layouts with your local building official.
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5
Hex nut,
Weather-Guar aluminum spacer block (P#11110)
lock washer, at washer
Flashing (P#11122)
Stud/Base Plate
Hex nut,
Weather-Guard® aluminum spacer block (P#11110)
lock washer, at washer
Flashing (P#11122)
Stud/Base Plate (P#11102)
Installation Instructions
5.1 About This Chapter
This chapter contains instructions for installing your FLAT JACK® roof mount system. The following parts are included in this chapter:
Additional Materials needed
Recommended Tools
Other Preparation Required
1. Position FLAT JACK® Base Plates
2. Install Base Plates
3. Install Flashing Plates
5. Installation Instructions
4. Install Weather-Guard® Block and PV Module Mounting Hardware
Figure 5-1. FLAT JACK® Parts Included
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5. Installation Instructions
5.2 Additional Materials needed
To properly install the FLAT JACK®, the following additional materials will be needed.
Anchoring hardware (i.e., lag screws or bolts) for fas­tening the FLAT JACK® to roof structure, as deter­mined in Chapter 4.
5.3 Recommended Tools
Measuring Tape
Angle
Marking pen
Hand Drill, with bits appropriate for anchoring mate­rial and size of anchoring bolts/screws as determined in Chapter 4.
Putty knife
Not shown:
Chalk Line
Knife for cutting shingles (if needed). Alternatively, tin snips may be used.
Ratchet and 3/8” socket. Extension may be required.
5.4 Other Preparation Required
Verify the mounting configuration you will employ, following the instructions in Chapter 4.
Design the layout of the FLAT JACK® units according to the requirements of the system the units will sup­port, as described in Chapter 4.
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FLAT JACK® Installation Manual
Step 1. Position FLAT JACK® Base Plates
1. Locate the positions of the FLAT JACK® base plates,
according to your site plan. They must be centered over roof rafters.
2. Clear debris from the surrounding areas.
3. As shown in Figure 5-2, cut notches in the upper shin-
gles if needed to make the base plates lie flat.
5. Installation Instructions
Figure 5-2. Shingle Notched for Base Plate
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5. Installation Instructions
Step 2. Install Base Plates
1. Mark anchor bolt (lag screw) positions according to
the anchoring configuration determined in Chapter 4.
2. Drill pilot holes for lag screws through the roofing material into the rafters.
3. Insert lag screws and tighten until base plate is secured flush to the roofing material.
Figure 5-3. Anchoring Configuration B
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Step 3. Install Flashing Plates
1. As shown in Figure 5-4, lift the shingle immediately
above each base plate, and insert the flashing plate as shown in Figure 5-5 (with the top surface of the flashing set underneath the shingle, and the notch over the base plate).
Figure 5-4. Lifting Shingle
5. Installation Instructions
Figure 5-5. Inserting Flashing Plate
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5. Installation Instructions
Hex nut,
Weather-Guar aluminum spacer block (P#11110)
lock washer, at washer
Flashing (P#11122)
Stud/Base Plate (P#11102)
Hex nut,
Weather-Guard® aluminum spacer block (P#11110)
lock washer, at washer
Flashing (P#11122)
Stud/Base Plate (P#11102)
Step 4. Install Weather­Guard® Block and PV Module Mounting Hardware
1. Place the Weather-Guard® block over the 3/8 UNC
stud with the cutout facing down as shown in Figure 5-6.
Figure 5-6. Placement of Weather-Guard® Block
2. Place your PV module or other mounting hardware over the Weather-Guard® block and secure all with the washers and 3/8 UNC nut provided.
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6
6. Preventive Maintenance
Preventive Maintenance
6.1 About This Chapter
This chapter describes the procedures that may needed to keep your FLAT JACK® product maintained.
6.2 Rust
If rust forms on flashing over time, it should be cleaned off with a wire brush and repainted.
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7. Obtaining Assistance
Obtaining Assistance
7.1 About This Chapter
This chapter describes how to get help from TTi whenever you need it.
7.2 Contact Information
Telephone: 415.446.0103
Fax: 415.883.7915
Email: info@thompsontec.com (or email us through our website).
Website: http://www.thompsontec.com/contact_us.html.
7.3 Requesting Information
To request information, please call and/or email TTi Support.
7.4 Requesting Onsite Support
To request onsite support, contact the TTi Support representative by telephone and email. Please describe the support needed in writing, making use of photographs as much as possible.
NOTE: TTi may request assistance and/or arrangement for the following:
transportation to and from the site for onsite support personnel
lodging for onsite support personnel
7.5 Requesting Parts
To request parts, please email or fax your request to TTi Support along with a telephone call.
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7. Obtaining Assistance
7.6 Requesting Engineering Support
Call or email TTi Support with a description of needed support. Please indicate urgency.
7-2
FLAT JACK® Installation Manual
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