Page 1
TTP-384M
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
MANUAL
USER’S
Page 2
Contents
1. Introduction ............................................1
1.1 Product Introduction ...............................................................................1
1.2 Compliances ............................................................................................1
2. Operations Overview .....................................3
2.1 Unpacking and Inspection ......................................................................3
2.2 Printer Overview ......................................................................................4
2.2.1 Front View ......................................................................................4
2.2.2 Interior view....................................................................................5
2.2.3 Rear View........................................................................................6
2.3 Operator Controls....................................................................................8
2.3.1 Front Panel Display .......................................................................8
2.3.2 LED Indicators ...............................................................................8
2.3.3 Front Panel Keys ...........................................................................9
2.4 Setting Up the Printer..............................................................................9
2.5 Loading Ribbon......................................................................................10
2.6 Loading Media........................................................................................13
3. Menu Function .........................................15
3.1 Setup Menu Overview............................................................................16
3.1.1 Printer Setup ................................................................................17
3.1.2 Sensor...........................................................................................24
3.1.3 Serial Comm.................................................................................32
3.1.4 Ethernet........................................................................................35
3.2 File Manager...........................................................................................38
3.2.1 File List.........................................................................................38
3.2.2 Avail. Memory...............................................................................38
3.2.3 Del. All Files..................................................................................39
3.3 Diagnostics ............................................................................................40
3.3.1 Print Config. .................................................................................40
3.3.2 Dump Mode..................................................................................41
3.3.3 Rotate Cutter................................................................................42
3.4 Language................................................................................................42
3.5 Service....................................................................................................43
3.5.1 Initialization..................................................................................43
3.5.2 Mileage Info..................................................................................44
4. Diagnostic Tool.........................................45
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4.1 Start the Diagnostic Tool.......................................................................45
4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)
.......................................................................................................................46
5. Troubleshooting ........................................47
5.1 Common Problems................................................................................47
5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ....................51
6. Maintenance ...........................................53
Revise History ...........................................55
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1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
This printer is designed with die-casting aluminum chassis and print mechanism, metal
cover with large clear media view window, which ensuring to work for the extreme and
heavy duty industrial environment and applications.
With back-lit graphic LCD display, printer status can be managed easier and operated
more user friendly. The moveable sensor design can accept wide range of label media.
All of the most frequently used bar code formats are included. Fonts and bar codes can
be printed in any one of the four directions. This printer is built-in the high quality, high
performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate
Bold Condensed smooth font. With flexible firmware design, user can also download the
True Type Font from PC into printer memory for printing labels. Besides the scalable
font, it also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A
and OCR-B fonts. By integrating rich features, it is the most cost-effective and high
performance printer in its class!
1.2 Compliances
CE Class A:
EN55022:1998+A1:2000+A2:2003:
EN55024:1998+A1:2001+A2:2003:
EN 61000-4 SERIES REQULATIONS
ETSI EN 301 489-17:V1.2.1(2002-08)
FCC:
CFR 47, Part 15/CISPR 22 3RD EDITION:1997, Class A
L, CUL
U
UL 60950
TÜV/Safety:
EN 60950-1/A11:20
-1 1st
200IEC60950-1:
1
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Wichtige Sicherheits-Hi
nweise
1.Bitte lesen Sie Diese Hinweis
2.Heben Sie diese Anleitung fűr den späteren Ge
3.Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen
sorgfältig durch
brauch auf.
. Verwenden Sie Keine
Flűssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4.Die Netza
nschlußsteckdose soll nahe dem Gerät angebraucht und leicht zugänglich
sein.
5.Das
6.Bei der Aufstellung des Gerätes ist auf siche
Gerät ist vor Feuchtigkeit zu schűtzen.
ren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.
7.Beáchten Sie beim Anschluß an das stromn
8. Dieses das Gerät kann bis zu einer Außentemperatur von maximal
etz die Anschlußwerte.
40℃ betieben
werden.
CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY
PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. TIONS.
DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUC
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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping.
Please carefully inspect the packaging and printer upon receiving the bar code printer.
Please retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One USB interface cable
One ribbon take up paper core
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
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2.2 Printer Overview
2.2.1 Front View
1
2
3
4
1. LED indicators
2. LCD display
3. Front panel buttons
4. Paper exit chute
5. Printer cover
6. Cutter module (Optional)
5
6
4
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2.2.2 Interior view
1
3
2
7
8
9
4
5
10
6
11
1. Ribbon rewind spindle
2. Printhead
3. Ribbon sensor
4. Media sensor
5. Platen roller
6. Printhead release lever
7. Ribbon supply spindle
8. Label rollguard
9. Label supply spindle
10. Media guide bar
11. Label guide
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2.2.3 Rear View
1
2
3
4
5
6
7
8
9
1. Fan-fold paper entrance chute
2. Centronics interface
3. USB interface
4. RS-232C interface
5. Power jack socket
*6. SD card slot
7. Ethernet interface
8. PS/2 interface
9. Power switch
* Recommended SD card specification.
SD card spec SD card capacity Approved SD card manufacturer
V1.0, V1.1 128 MB SanDisk, Transcend
V1.0, V1.1 256 MB SanDisk, Transcend, Panasonic
V1.0, V1.1 512 MB SanDisk, Transcend, Panasonic
V1.0, V1.1 1 GB SanDisk, Transcend, Panasonic
V2.0 SDHC CLASS 4 4 GB
V2.0 SDHC CLASS 6 4 GB SanDisk, Transcend, Panasonic
V1.0, V1.1 microSD 128 MB Transcend, Panasonic
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V1.0, V1.1 microSD 256 MB Transcend, Panasonic
V1.0, V1.1 microSD 512 MB Panasonic
V1.0, V1.1 microSD 1 GB Transcend, Panasonic
V2.0 SDHC CLASS 4 microSD 4 GB Panasonic
V2.0 SDHC CLASS 6 microSD 4 GB Transcend
V1.0, V1.1 miniSD 128 MB Transcend, Panasonic
V1.0, V1.1 miniSD 256 MB Transcend, Panasonic
V1.0, V1.1 miniSD 512 MB Transcend, Panasonic
V1.0, V1.1 miniSD 1 GB Transcend, Panasonic
V2.0 SDHC CLASS 4 miniSD 4 GB Transcend
V2.0 SDHC CLASS 6 miniSD 4 GB
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
- The miniSD/microSD card to SD card slot adapter is required.
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2.3 Operator Controls
2.3.1 Front Panel Display
LCD display
Front panel buttons
LED indicators
2.3.2 LED Indicators
LED Status Indication
Off Printer power off
On Printer power on
On Printer is ready
Printer is paused
Blinking
Printer is downloading data
Off Printer is ready
On Carriage open OR Cutter error
Blinking No paper, Paper jam OR "No ribbon
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2.3.3 Front Panel Keys
Keys Function
1. Enter the menu system
2. Once in the menu system, return to previous menu. If at menu root,
exits the menu system.
Pauses or resumes printing
Advance one label
Scroll up the menu options
Scroll down the menu options
Select the currently highlighted option
2.4 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and
then plug the power cord into a properly grounded power outlet.
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2.5 Loading Ribbon
1. Lift printer cover open.
2. Push the printhead release lever to open the printhead mechanism.
Printhead
release lever
3. Install the ribbon onto the ribbon supply spindle.
Note: Make sure the ribbon is set at the center of the spindle.
4. Install the paper core onto the ribbon rewind spindle.
Note: Make sure the paper core is set at the center of the spindle.
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5. Thread the ribbon through the ribbon sensor slot and printhead.
Ribbon
Ribbon
sensor
5. Stick ribbon onto ribbon rewind paper core, keeping the ribbon flat and wrinkle-free.
6. Wind the ribbon rewind spindle clockwise roughly 3~5 circles until ribbon is smooth,
properly stretched and wrinkle-free.
7. Close the printhead mechanism, making sure the latches are engaged properly.
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z Loading path for ribbon
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2.6 Loading Media
1. Lift printer cover open.
2. Push the printhead release lever to open the printhead mechanism.
3. Remove ONE label rollguard.
Printhead
release lever
4. Place media roll on label supply spindle.
5. Replace label rollguide.
Note: Make sure the media is set at the center of spindle.
Label
rollguides
6. Pull the leading edge of the label forward through the media guide bar past media
sensor, and place the leading edge onto the platen roller.
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Media sensor
Media guide bar
Label guide
7. Adjust the label guide to fit label width.
8. Close printhead mechanism, making sure the latches are engaged properly.
9. Using the front display panel, set media sensor type and calibrate the selected
sensor.
Note: Re-calibrate the gap/black-mark sensors when changing media.
z Loading path for roll labels
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3. Menu Function
Avail
Main Menu Overview
Main Menu
Setup File Manager Diagnostics Language Service Exit
↓↓↓ ↓↓
Printer Setup File List Print Config. English
↓↓↓ ↓
Sen sor
↓↓↓ ↓
Serial Comm. Del. All Files Ro tate Cutter Chinese(SC) Exit
↓↓↓ ↓
*Ethernet Exit
↓↓
Exit
.
Dump Mode Chinese(TC)
Exit
Japanese
German
↓
Italian
↓
French
↓
Russian
↓
Polish
↓
Spanish
↓
Exit
Initialization
↓
Mileage Info.
↓
Notice:
* Ethernet function is available on the LCD display when Ethernet card is installed.
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3.1 Setup Menu Overview
Setup
Printer Setup
↓
TSPL2
↓
ZPL2
↓
Exit
↓↓↓
Status Baud Rate Status
↓↓↓
Calibration Parity Con figure
↓↓↓
Exit Data Bi ts
↓
Stop Bit(s)
↓
Exit
Exit
ExitSensor Serial Comm. Ethernet
Notice:
* Ethernet function is available on the LCD display when Ethernet card is installed.
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3.1.1 Printer Setup
e
0
Y
0
Printer Setup
TSPL2
Speed Density Direction Print Mode Offset Shift Y Reference X Code Pag
↓↓ ↓
51 1Batch Mode
62 GER 003
73 Cutter Mode
84
95
10 6
11 7
12 8
9
10
11
13
14
15
↓
None
Peeler Mode
Cutter
Exit
Shift X Reference
+000~-00
↓↓ ↓↓↓
+000~-00
000~999↓000~9994 0 0 +000~-
USA 001
BRI 002
FRE 031
DAN 032
ITA 033
SPA 034
SWE 036
SWI 038
437 039
850 041
852
860
863 045
865 046
857 047
1252 048
1250 049
1253
1254
1251
1255
1256
1257
1258
8859-1
8859-2
8859-3
8859-4
8859-5
8859-6
8859-7
8859-8
8859-9
8859-10
8859-15
950
936
932
949
Country
042
04412
055
061
351
358
Exit
Exit
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3.1.1.1 Speed:
Print Setup 1/12
> Speed
Density
Direction
Speed
6
Use this option to setup print speed. The available print speed is between 4~12 ips
and each increament/decreament is 1 ips. The default print speed is 6 ips.
Press key to raise the print speed, and press key to decrease
print speed. Press key to set it into printer. Press key to
cancel the setting and return to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
out the SPEED command, which will overwrite the setting set from the
front panel.
3.1.1.2 Density:
Print Setup 2/12
Speed
> Density
Direction
Density
8
Use this option to setup printing darkness. The available setting is from 0 to 15, and
the step is 1. Printer default density is 8.You may need to adjust your density based
on selected media.
Press and to increase/decrease the printing darkness. Press
return to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
3.1.1.3 Direction:
Print Setup 3/12
Speed
Density
> Direction
The direction setting value is either 1 or 0. Use this option to setup the printout
key to enable the setting. Press key to cancel the setting and
out the DENSITY command, which will overwrite the setting set from
the front panel.
Direction
0
direction. Printer default printout direction is DIRECTION 0.
Press key to set the direction as 1, and to set it as 0, and
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key to enable the setting. Press key to cancel the setting and
return to the previous menu.
The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference.
DIRECTION 0 DIRECTION 1
Note: If printing from enclosed software/driver, the software/driver will send
out the command, which will overwrite the setting set from the front
panel.
3.1.1.4 Print Mode: (None/Batch Mode/Peeler Mode/Cutter Mode/Cutter Batch)
Print Setup 4/12
Density
Direction
> Print Mode
Print Mode 2/6
> Batch Mode
Peeler Mode
Cutter Mode
This option is used to set the print mode. Printer default setting is Batch Mode.
When enter this list, the print mode in the right side of " >" icon is the printer current
setting. Press
and to select the different print mode and press
button to enable the setting. Press key to cancel the setting
and return to the previous menu.
Printer Mode Description
Next label top of form is aligned to the printhead burn line
None
location. (Tear Off Mode)
Once image is printed completely, label gap/black-mark will
Batch Mode
be fed to the tear plate location for tear away.
Peeler Mode Enable the label peel off mode.
Cutter Mode Enable the label cutter mode.
Cutter Batch Cut the label once at the end of the printing job.
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Note: If printing from enclosed software/driver, the software/driver will send
3.1.1.5 Offset:
out the command, which will overwrite the setting set from the front
panel.
Print Setup 5/12
Direction
Print Mode
> Offset
Offset
+000
This option is used to fine tune media stop location. Press the button to
move the cursor from left digit to right digit, and press the button to set the
value from “+” to “-” or “0” to “9”. Press the button to set the value into
printer. Press key to cancel the setting and return to the previous menu.
The default value is +000.
Note: If printing from enclosed software/driver, the software/driver will send
out the OFFSET command, which will overwrite the setting set from
the front panel.
3.1.1.6 Shift X & Shift Y:
Print Setup 7/12
Offset
Shift X
> Shift Y
Shift Y
+000
This option is used to fine tune print position. Press the
the cursor from left digit to right digit, and press the
from “+” to “-” or “0” to “9”. Press the button to set the value into printer.
Press key to cancel the setting and return to the previous menu. The
default value is +000.
Note: If printing from enclosed software/driver, the software/driver will send
out the SHIFT command, which will overwrite the setting set from the
front panel.
3.1.1.6 Reference X & Reference Y:
Print Setup 9/12
Shift Y
Reference X
> Reference Y
button to move
button to set the value
Reference Y
000
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This option is used to set the origin of printer coordinate system horizontally and
vertically. Press the button to move the cursor from left digit to right digit,
and press the button to set the value from “0” to “9”. Press the
button to set the value into printer. Press key to cancel the setting and
return to the previous menu. The default value is 000.
Note: If printing from enclosed software/driver, the software/driver will send
3.1.1.7 Code Page:
out the REFERENCE command, which will overwrite the setting set
from the front panel.
Print Setup 10/12
Reference X
Reference Y
> Code Page
Code Page 11/41
> 850
852
860
Use this option to set the code page of international character set. For more
information about code page, please to refer the programming manual.
When enter the code page list, the code page in the right side of ">" icon is the
printer current setting.
Press the and to select the code page, and press the
button to enable the setting. Press key to cancel the setting and return
to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
out the command, which will overwrite the setting set from the front
panel.
7-bit 8-bit
code page name
International
Character Set
code page
number
International
Character Set
USA USA 437 United States
BRI British 850 Multilingual
GER German 852 Slavic
FRE French 860 Portuguese
DAN Danish 863 Canadian/French
ITA Italian 865 Nordic
SPA Spanish
SWE Swedish
SWI Swiss
Windows Code Page (SBCS) Windows Code Page (DBCS)
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code page
number
International
Character Set
code page
number
International
Character Set
1252 Latin 1 950 Traditional Chinese Big5
1250 Central Europe 936 Simplified Chinese GBK
1253 Greek 932 Japanese Shift-JIS
1254 Turkish 949 Korean
1251 Cyrillic
1255 Hebrew
1256 Arabic
1257 Baltic
1258 Vietnam
ISO Code Page ISO Code Page
code page name
3.1.1.8 Country:
Print Setup 11/12
Reference Y
Code Page
> Country
International
Character Set
code page
number
International
Character Set
8859-1 Latin 1 8859-7 Greek
8859-2 Latin 2 8859-9 Turkish
8859-3 Latin 3 8859-10 Latin 6
8859-4 Baltic 8859-15 Latin 9
8859-5 Cyrillic
Country 1/23
> 001
002
003
Use this option to set the country code for the LCD display. Press the and
to select the country code, and press the button to set the
value into printer. When enter this list, the country code in the right side of ">" icon
is the printer current setting. Press key to cancel the setting and return
to the previous menu.
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Code Country Code Country Code Country Code Country
001 USA 034
002 Canadian-French 036 Hungarian 045 Danish 061
003
031 Dutch 039 Italian 047 Norwegian 358 Finnish
032 Belgian 041 Switzerland 048 Polish
033 French (France) 042 Slovak 049 German
Spanish
(Latin America)
038 Yugoslavian 046 Swedish 351 Portuguese
Spanish
(Spain)
044
United
Kingdom
055 Brazil
English
(International)
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3.1.2 Sensor
Sensor
ExitStatus Calibration
3.1.2.1 Status
This function is available to check the printer’s sensor status. When enter the [Status]
option, you will see following message.
Paper Len. 812
Gap Size 24
Intensity 3
Ref. Level 512
3.1.2.2 Calibration
This option is used to set the media sensor type and calibrate the selected sensor. We
recommend to calibrate the sensor before printing when changing the media.
Calibration
Gap Mode Bline Mode Cont. Mode
↓↓ ↓
Automatic Automatic Automatic
↓↓ ↓
Manual Manual Manual
↓
Pre-Printed
↓
Exit
↓↓
Pre-Printed Exit
↓
Exit
Exit
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A. Gap Mode
Calibration 1/4
> Gap Mode
Bline Mode
Cont. Mode
Gap Mode 1/4
> Automatic
Manual
Pre-Printed
Press the and buttons to scroll the cursor to the media type and press
the button to enter the sensor calibration mode.
Note: If printing from enclosed software/driver, the software/driver will send
out the GAP or BLINE command, which will overwrite the sensor type
setting set from the front panel.
A-1 Automatic
When enter the [Automatic] option, you will see following message, and
printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity
automatically. When calibration is completed, the LCD screen will return to
the previous menu.
Gap Mode
Automatic
A-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the gap sensor manually.
Gap Mode 2/4
Automatic
> Manual
Pre-Printed
When enter [Manual] option, you will see following message. Please
complete there steps：
Paper Len.
00812 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
button to set
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Gap Size
0024 dot
Gap Mode
Scan Backing
Intensity x
Ref. Level xxx
Gap Mode
Scan Paper
Intensity x
2. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the gap size into the
printer.
3. Open the printhead mechanism, put
the label backing (liner) under the
media sensor. Press the
button to set the value into the printer.
4. Then, Put the label with liner under the
media sensor. Press the
button to set the value into the printer.
button to set
Ref. Level xxx
Gap Mode
Complete
Intensity x
Ref. Level xxx
5. The gap sensor calibration is
complete. Press the
button the LCD screen will return to
the previous menu.
A-3 Pre-Printed
This function can set the paper length and gap size before auto-calibrate the
sensor sensitivity. It can to get the sensor sensitivity accurately.
Gap Mode 3/4
Manual
> Pre-Printed
Exit
When enter [Pre-Printed] option, you will see following message. Please
complete there steps：
Paper Len.
00812 dot
Gap Size
0024 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
2. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the gap size into the
printer.
26
button to set
button to set
Page 30
Gap Mode
Pre-Printed
3. Then, printer will feed labels to
calibrate the sensor sensitivity
automatically. When calibration is
completed, the LCD screen will return
to the previous menu.
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B. Bline Mode
Calibration 2/4
Gap Mode
> Bline Mode
Cont. Mode
Bline Mode 1/4
> Automatic
Manual
Pre-Printed
Press the and buttons to scroll the cursor to the sensor type. Press
the button to enter the black-mark sensor calibration mode.
B-1 Automatic
When enter the [Automatic] option, you will see following message and
printer will feed the black-mark label to calibrate the sensor sensitivity
automatically. When calibration process is completed, the LCD screen will
return to the previous menu.
Bline Mode
Automatic
B-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the bline sensor manually.
Bline Mode 2/4
Automatic
> Manual
Pre-Printed
When enter [Manual] option, you will see following message. Please
complete there steps：
Paper Len.
00151 dot
Bline Size
0024 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
2. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the bline size into the
printer.
button to set
button to set
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Bline Mode
Scan Mark
Intensity x
Ref. Level xxx
Bline Mode
Scan Paper
Intensity x
Ref. Level xxx
Note:
Normally, the value of “Ref. Level” for mark should be larger than paper
for over 128. If the media sensor fails to do so, you have to manually
change the Intensity by pressing
above value.
Bline Mode
Complete
Intensity x
Ref. Level xxx
3. Open the printhead mechanism, put
the black-mark under the media
sensor. Press the
to set the value into the printer.
4. Then, put the label without black-mark
under the media sensor. Press the
button to set the value into
the printer.
and to reach the
5. The bline sensor calibration is
complete. Press the
button the LCD screen will return to
the previous menu.
button
B-3 Pre-Printed
This function can set the paper length and gap size before auto-calibrate the
sensor sensitivity. It can to get the sensor sensitivity accurately.
Bline Mode 3/4
Manual
> Pre-Printed
Exit
When enter [Pre-Printed] option, you will see following message. Please
complete there steps：
Paper Len.
00812 dot
Bline Size
0024 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
2. Press the button to move
the cursor from left digit to right digit,
and press the
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the bline size into the
printer.
button to set
button to set
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Bline Mode
Pre-Printed
3. Then, printer will feed labels to
calibrate the sensor sensitivity
automatically. When calibration is
completed, the LCD screen will return
to the previous menu.
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C. Cont. Mode
Calibration 3/4
Bline Mode
> Cont. Mode
Exit
Cont. Mode 1/3
> Automatic
Manual
Exit
Press the and buttons to scroll the cursor to the sensor type. Press
the button to enter the black-mark sensor calibration mode.
C-1 Automatic
When enter the [Automatic] option, you will see following message and
printer will calibrate the sensor sensitivity automatically. When calibration
process is completed, the LCD screen will return to the previous menu.
Cont. Mode
Automatic
C-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the sensor manually.
Cont. Mode 2/3
Automatic
> Manual
Exit
When enter [Manual] option, you will see following message. Please
complete there steps：
Cont. Mode
Remove Label
Intensity x
1. Remove the continuous label. Press
the
into the printer.
button to set the value
Ref. Level xxx
Cont. Mode
Scan Paper
Intensity x
Ref. Level xxx
2. Then, put the continuous label under
the media sensor. Press the
button to set the value into
the printer.
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Cont. Mode
Complete
Intensity x
Ref. Level xxx
3.1.3 Serial Comm.
3. The sensor calibration is complete.
Press the
screen will return to the previous
menu.
button the LCD
Serial Comm.
Baud Ra te Parity Data Bits Exit
↓↓↓ ↓
1200 bps None 7 1
↓↓↓ ↓
2400 bps Odd 8 2
↓↓↓ ↓
4800 bps Even Exit Exit
↓↓
9600 bps Exit
↓
19200 bps
↓
38400 bps
↓
57600 bps
↓
115200 bps
↓
Exit
Stop Bit(s)
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3.1.3.1 Baud Rate
Serial Comm. 1/5
Baud Rate 4/9
3.1.3.2 Parity
> Baud Rate
Parity
Data Bits
> 9600 bps
19200 bps
38400 bps
This option is used to set the RS-232 baud rate. The default setting is 9600 bps.
Press and buttons to select the different baud rate and press
button to set the value into printer. When you enter this list, the baud rate
value in the right side of ">" icon is the current setting in the printer. Press
key to cancel the setting and return to the previous menu.
Serial Comm. 2/5
Baud Rate
> Parity
Data Bits
Parity 1/4
> None
Odd
Even
This option is used to set the RS-232 parity. The default setting is “None”. Press
button to set the value into printer. When you enter this list, the parity in the right
side of ">" is the printer current setting. Press key to cancel the setting
and return to the previous menu.
3.1.3.3 Data Bits:
Serial Comm. 3/5
Baud Rate
Parity
> Data Bits
This option is used to set the RS-232 Data Bits. The default setting is “8” data bits.
Press and buttons to select the different Data Bits and press
and buttons to select the different parity and press
Data Bits 2/3
7
> 8
Exit
button to set the value into printer. When you enter this list, the Data Bits
in the right side of ">" icon is the printer current setting. Press key to
cancel the setting and return to the previous menu.
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3.1.3.4 Stop Bit(s):
Serial Comm. 4/5
Stop Bit(s) 1/3
Parity
Data Bits
> Stop Bit(s)
> 1
2
Exit
This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit.
Press and buttons to select the different Stop Bits and press
button to set the value into printer. When you enter this list, the option in
the right side of ">" icon is the printer current setting. Press key to
cancel the setting and return to the previous menu.
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3.1.4 Ethernet
Use this menu to configure internal Ethernet configuration check the printer’s Ethernet
module status, and reset the Ethernet module. This function is available on the LCD
display when Ethernet card is installed.
Press and buttons to select the different options and press
button to enter the option. Press key to cancel the setting and return to the
previous menu.
Ethernet
Status Configure
↓↓
IP Address DHCP
↓↓
MAC Static IP
↓↓
ExitExit
Exit
3.1.4.1 Status: (IP Address / MAC)
Use this menu to check the Ethernet setting status.
3.1.4.1.1 IP Address
Ethernet 1/3
Status 1/3
IP Address
0.0.0.0
> Status
Configure
Exit
> IP Address
MAC
Exit
Subnet Mask
0.0.0.0
Gateway
0.0.0.0
The IP address information will be shown on the LCD display. Please press
or button to return to the previous menu.
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3.1.4.1.2 MAC
Ethernet 1/3
Status 2/3
MAC Address
> Status
Configure
Exit
The MAC address information will be shown on the LCD display. Please press
or button to return to the previous menu.
3.1.4.2 Configure: (DHCP / Static IP)
Use this menu to set the printer's DHCP and Static IP.
3.1.4.2.1 DHCP
Ethernet 2/4
Status
IP Address
> MAC
Exit
Configure 1/3
> DHCP
001B82-FF0918
> Configure
Reset
Static IP
Exit
Press and buttons to select the DHCP function and press
to enter. Press key to cancel the setting and return to the
previous menu.
DHCP
SELECT: YES
MENU: NO
Press button the printer will set DHCP and restart to reset the setting.
Press button to return to the previous menu.
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3.1.4.2.2 Static IP
Use this menu to set the printer's IP address, subnet mask and gateway.
Ethernet 2/3
Configure 2/3
Status
> Configure
Exit
DHCP
> Static IP
Exit
Press and buttons to select the different options and press
button to enter the option. Press key to cancel the setting and
return to the previous menu.
IP Address
000.000.000.000
Subnet Mask
000.000.000.000
Gateway
000.000.000.000
Press button to move the cursor from left to right digits and press the
button to scroll the value from “0” to “9”. Press button to next
setting.
Static IP
SELECT: YES
MENU: NO
Press the button printer will restart to reset the Ethernet module setting.
Press key to cancel the setting.
37
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3.2 File Manager
This feature is used to check the printer available memory and file list.
File Manager
File List Avail. Memory Del. All Files
↓↓
DRAM DRAM
↓↓
FLASH FLASH
↓↓
CARD CARD
↓↓
Exit Exit
Exit
3.2.1 File List
Use this menu to show, delete and run (.BAS) the files saved in the printer
DRAM/Flash/Card memory.
To show the files：
File Manager 1/4 File List 2/4
> File List > FLASH > DEMO.TTF
Avail. Memory CARD DEMO.BAS
FLASH File List
Del. All Files Exit
To delete the file：Please follow the order to press the button.
FLASH File List
> DEMO.TTF 1.75 MB
DEMO.BAS
DOWN: Delete
DEMO.TTF
To run the file (.BAS)：Please follow the order to press the button.
FLASH File List DEMO.BAS
DEMO.TTF 406 Byte(S)
> DEMO.BAS DOWN: Delete
SELECT: Run
3.2.2 Avail. Memory
Use this menu to show available memory space.
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File Manager 2/4 Avail. Memory
File List DRAM: 256 KB
> Avail. Memory FALSH: 6656 KB
Del. All Files CARD: 0 KB
3.2.3 Del. All Files
Use this menu to delete all files. Press button to delete all files in the device.
Press to cancel deleting files and go back to previous menu.
File Manager 3/4 File List 1/4 Del. All Files
File List > DRAM
Avail. Memory FALSH SELECT: YES
> Del. All File CARD MENU: NO
39
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3.3 Diagnostics
Diagnostics
ExitPrint Config. Dump Mode Rotate Cutter
3.3.1 Print Config.
This feature is used to print current printer configuration to the label. On the
sconfiguration printout, there is a printhead test pattern, which is useful for checking if
there is any dot damage on the printhead heater element.
Diagnostics 1/4 Self Test ... Printing ...
> Print Config. 1/1
Dump Mode
Rotate Cutter
Self-test printout
Printhead check pattern
Model name and F/W version
Printed mileage (meter)
Firmware checksum
Serial port configuration
Code page
Country code
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black-mark sensor sensitivity
Numbers of download files
Total & available memory space
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3.3.2 Dump Mode
Captures the data from the communications port and prints out the data received by
printer. In the dump mode, all characters will be printed in 2 columns as following. The
left side characters are received from your system and right side data are the
corresponding hexadecimal value of the characters. It allows users or engineers to
verify and debug the program.
Diagnostics 2/4 Printing ... Dump Mode
Pritn Config. 1/1
> Dump Mode
Rotate cutter
Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
3. Press FEED button to back to the previous menu.
D "TEST2. 44 20 22 54 45 53 54 32 2E
DAT",5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,"TES 41 44 20 46 2C 22 54 45 53
T4.DAT",5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD "TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT", 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
"TEST4.DA 22 54 45 53 54 34 2E 44 41
T",5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
"TEST2.D 20 22 54 45 53 54 32 2E 44
AT",5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,"TEST 44 20 46 2C 22 54 45 53 54
4.DAT",5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
ASCII Data
Hexdecimal data related to
left column of ASCII data
41
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3.3.3 Rotate Cutter
In case paper is jammed in the cutter, this feature can rotate the cutter blade forward
or reverse direction, which is helpful to remove the jammed paper easily from the
cutter.
Diagnostics 3/4 UP: Fwd.
Print Config. DOWN: Rev.
Dump Mode
> Rotate Cutter MENU: Exit
3.4 Language
Language
English Chinese (TC) Chinese (SC) Japanese Polish Spanish Exit
German Italian French Russian
This option is used to setup the language on LCD display.
Press and buttons to scroll the curser to desire language and press
button to select this option. Press key to cancel the setting and
return to the previous menu. The default language setting is English.
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3.5 Service
Service
Initialization Mileage Info. Exit
This feature is used to restore printer settings to defaults and display printer mileage
information.
3.5.1 Initialization
Service 1/3 Initialization Initializing ...
> Initialization
Mileage Info. SELECT YES
Exit MENU NO
The printer settings are restored to defaults as below once printer is initialized.
Note :
When printer initialization is done, please calibrate the gap or black-mark sensor
before printing.
Parameter Default setting
Speed
Density
Label width
Label height
Sensor type
Gap setting
Print direction
Reference point
Offset
Print mode
Serial port settings
Code page
Country code
Clear flash memory
Shift X
2 IPS (50.8 mm/sec)
8.0
8.64"(219.5mm)
4.00"(101.6mm)
Gap sensor
0.12"(3.0mm)
0
0,0(upper left corner)
0
Batch mode
9600 bps, none parity, 8 data bits, 1 stop bit
850
001
No
0
Shift Y
Gap sensor
0
3 (Will be reset. Need to re-calibrate the gap)
sensitivity
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Bline sensor
sensitivity
2 (Will be reset. Need to re-calibrate the gap)
Language
IP address
English
DHCP
3.5.2 Mileage Info.
Use this option to check the printed mileage (displayed in meter).
Service 1/3 Mileage:(m)
Initialization 4016
> Mileage Info. Labels: (pcs.)
Exit 51698
44
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4. Diagnostic Tool
The Diagnostic Utility toolbox allows users to explore and change printer status and
settings. Download graphics, fonts, firmware to the printer can be accomplished using
this utility, as well as creating bitmap fonts. The Diagtools can be used to send
additional commands to the printer and troubleshoot any issues during use.
Note: The Diagnostic Utility requires printer firmware V6.00 and above.
4.1 Start the Diagnostic Tool
1. Double click the Diagnostic tool icon ( ) to start the software.
2. Four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) are included in the Diagnostic utility.
Features tab
Printer functions
Printer Status
Interface
Printer setup
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4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)
1. Select the PC interface connected with bar code printer.
2. Click the “Function” button to setting.
3. The Printer Functions group provides the following options:
Function Description
Factory Default
Dump Text Activates printer dump mode.
Configuration Page Prints printer configuration.
RTC Setup Setup printer’s Real Time Clocks.
Calibrate Sensor
Reset Printer Reboots the printer.
Print Test Page Prints a test page.
Ignore AUTO.BAS
Ethernet Setup
Initializes the printer, restoring factory default
settings.
Calibrates the sensor to the specifications of the
Printer Setup group media sensor field.
Disregards the downloaded AUTO.BAS program
upon printer startup.
Setup Ethernet settings.
Note:
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in the CD disk \ Utilities directory.
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5. Troubleshooting
5.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem Possible Cause Recovery Procedure
Power indicator does
not illuminate
Carriage Open
No Ribbon
No Paper
Paper Jam
* The power cord is not properly
connected.
* The printer carriage is open. * Please close the print carriage.
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Running out of label.
* The label is installed incorrectly.
* Gap/black-mark sensor is not
calibrated.
* Gap/black-mark sensor is not set
properly.
* Make sure label size is set properly.
* Labels may be stuck inside the printer
mechanism.
* Plug the power cord in printer and outlet.
* Switch the printer on.
* Supply a new ribbon roll.
* Please refer to the steps in user’s manual to
reinstall the ribbon.
* Supply a new label roll.
* Please refer to the steps in user’s manual to
reinstall the label roll.
* Calibrate the gap/black-mark sensor.
* Calibrate the gap/black-mark sensor.
* Set label size correctly.
UP: Fwd.
DOWN: Rev.
MENU: Exit
* Cutter jam.
* There is no cutter installed on the
printer.
* Cutter PCB is damaged.
47
* If the cutter module is installed, please press UP
or DOWN key to rotate the cutter up or down to
make the knife back to the right position.
* Remove the label.
* Make sure the thickness of label is less than
0.254 mm (10mil)
* Replace a cutter PCB.
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Not Printing
Memory full
( FLASH / DRAM )
SD card is unable to
use
PS/2 port does not
work
* Cable is not well connected to serial or
USB interface or parallel port.
* The serial port cable pin configuration
is not pin to pin connected.
* The space of FLASH/DRAM is full.
* SD card is damaged.
* SD card doesn’t insert correctly.
* Use the non-approved SD card
manufacturer.
* Did not turn off power prior to plug in
the PS/2 keyboard.
* PS/2 keyboard is damaged.
* PS/2 keyboard doesn’t plug-in
correctly.
* There is no BAS file in the printer.
* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default baud
rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector green
LED is lit on..
- Check if the Ethernet RJ-45 connector amber
LED is blinking.
- Check if the printer gets the IP address when
using DHCP mode.
- Check if the IP address is correct when using
the static IP address.
- Wait a few seconds let the printer get the
communication with the server then check the
IP address setting again.
* Chang a new cable.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the printhead.
* The print density setting is incorrect.
* Printhead’s harness connector is not well
connected with printheat. Turn off the printer
and plug the connector again.
* Check if the stepping motor is plugging in the
right connector.
* Check your program if there is a command
PRINT at the end of the file and there must have
CRLF at the end of each command line.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of file of DRAM is 256 files.
* The max. user addressable memory space of
DRAM is 2048 KB.
* The max. numbers of file of FLASH is 256 files.
* The max. user addressable memory space of
FLASH is 6656KB.
* Use the supported capacity SD card.
* Insert the SD card again.
* The supported SD card spec.
- 128MB
- 256MB
- 512MB
- 1GB
- 4GB SDHC CLASS 6
* Approved SD card manufacturers; SanDisk,
Transcend
* Turn off printer power prior to plug in the PS/2
keyboard .
* Plug the PS/2 keyboard again.
* Make sure the keyboard is fine.
* Make sure if there is any BAS file downloaded
into printer.
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Poor Print Quality
LCD panel is dark and
keys are not working
* Ribbon and media is loaded incorrectly
* Dust or adhesive accumulation on the
printhead.
* Print density is not set properly.
* Printhead element is damaged.
* Ribbon and media are incompatible.
* The printhead pressure is not set
properly.
* The cable between main PCB and LCD
panel is loose.
* Reload the supply.
* Clean the printhead.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the printhead
test pattern if there is dot missing in the pattern.
* Change proper ribbon or proper label media.
* The release lever does not latch the printhead
properly.
* Check if the cable between main PCB and LCD
is secured or not.
LCD panel is dark but
the LEDs are light
LCD panel is dark and
LEDs are lit on, but
the label is feeding
forward
Ribbon encoder
sensor doesn’t work
Ribbon end sensor
doesn’t work
Cutter is not working
Label feeding is not
stable (skew) when
printing
Skip labels when
printing
The left side printout
position is incorrect
Missing printing on
* The printer initialization is
unsuccessful.
* The LCD panel harness connector is
loose.
* The ribbon encoder sensor connector
is loose.
* The connector is loose.
* The ribbon sensor hole is covered with
dust.
* Turn OFF and ON the printer again.
* Initialize the printer.
* The LCD panel harness connector is plugged
upside down.
* Fasten the connector.
* Check the connector.
* Clear the dust in the sensor hole by the blower.
* The connector is loose. * Plug in the connect cable correctly.
* If the label is moving to the right side, please
* The media guide does not touch the
edge of the media.
move the label guide to left.
* If the label is moving to the left side, please
move the label guide to right.
* Label size is not specified properly.
* Sensor sensitivity is not set properly.
* The media sensor is covered with dust.
* Wrong label size setup.
* The parameter Shift X in LCD menu is
incorrect.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or Manual
Gap options.
* Clear the GAP/Black-mark sensor by blower.
* Set the correct label size.
* Press [MENU] Æ [SELECT] x 3 Æ [DOWN] x 5
Æ [SELECT] to fine tune the parameter of Shift
X.
the left or right side of
label
RTC time is incorrect
when reboot the
printer
Multi interface board
doesn’t work
Power and Error LEDs
are blinking fast
Wrinkle Problem
* Wrong label size setup. * Set the correct label size.
* The battery has run down. * Check if there is a battery on the main board.
* The installation is incorrect.
* Power switch OFF and ON too fast.
* Printhead pressure is incorrect.
* Ribbon installation is incorrect.
* Media installation is incorrect.
* Print density is incorrect.
* Media feeding is incorrect.
* Check if the board is plugged in the right
connector.
* Turn off the printer and wait all LEDs are dark,
and turn on the printer again.
* Make sure the label guide touch the edge of the
media guide.
* Make sure label, paper core and ribbon are set
at the center of the spindle.
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Gray line on the blank
label
Irregular printing
* The printhaed is dirty.
* The platen roller is dirty.
* The printer is in Hex Dump mode.
* The RS-232 setting is incorrect.
* Clean the printhead.
* Clean the platen roller.
* Turn off and on the printer to skip the dump
mode.
* Re-set the Rs-232 setting.
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5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles
This printer has been fully tested before delivery. There should be no ribbon wrinkle
presented on the media for general-purpose printing application. Ribbon wrinkle is related to
the media thickness, print head pressure balance, ribbon film characteristics, print darkness
setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to
adjust the printer parts.
Left print head
pressure adjustment
Adjustable
Right print head
pressure adjustment
Printer
Parts
Symptom
Wrinkle
Example
There are 5 levels of print head pressure adjustment knob settings.
The lowest pressure index is 1 and the highest pressure index is 5.
1. Wrinkle happens from label lower left to
upper right direction ("ˊ")
2. Wrinkle happens from label lower right
to upper left direction ("ˋ")
Feed direction
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Adjust the print head pressure adjustment knobs
Left knobs
Adjust the print head pressure adjustment knobs
Right knobs
The print head pressure adjustment knob has 5
levels of settings. Clockwise direction adjustment
is to increase the print head pressure. Counter
Clockwise adjustment can decrease the print
head pressure.
If the wrinkle on the label starts from the lower left
side to upper right side, please do following
adjustment.
1. Decrease the right side print head pressure
adjustment knobs setting 1 level per each
adjustment then print the label again to check if
wrinkle is gone.
2. If the right side print head adjustment knobs
setting has been set to index 1 (the lowest
pressure index), please increase the left side
print head pressure.
The print head pressure adjustment knob has 5
levels of settings. Clockwise direction adjustment
is to increase the print head pressure. Counter
Clockwise adjustment can decrease the print
head pressure.
If the wrinkle on the label starts from the lower
right side to upper left side, please do following
adjustment.
1. Decrease the left side print head pressure
adjustment knobs setting 1 level per each
adjustment then print the label again to check if
wrinkle is gone.
2. If the left side print head adjustment knobs
level has been set to index 1 (the lowest index),
please increase the right side print head
pressure.
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6. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab (Head cleaner pen)
Lint-free cloth
Vacuum / Blower brush
100% ethanol
2. The cleaning process is described as following
Printer Part Method Interval
1. Always turn off the printer
before cleaning the printhead.
2. Allow the printhead to cool for a
minimum of one minute.
3. Use a cotton swab (Head
cleaner pen) and 100% ethanol
to clean the printhead surface.
Clean the printhead when changing a
new label roll
Printhead
Platen Roller
Sensor
Exterior
Interior
1. Turn the power off.
2. Rotate the platen roller and
wipe it thoroughly with 100%
ethanol and a cotton swab, or
lint-free cloth.
Compressed air or vacuum Monthly
Wipe it with water-dampened
cloth
Brush or vacuum As needed
Clean the platen roller when changing
a new label roll
As needed
Note:
z Do not touch printer head by hand. If you touch it careless, please use ethanol to clean
it.
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z Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the
printer head.
z Regularly clean the printhead and supply sensors once change a new ribbon to keep
printer performance and extend printer life.
54
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Revise History
Date Content Editor
2008/12/17
2009/3/4
2009/3/9
2009/3/23
2009/4/7
2009/6/19
2009/6/25
Revise troubleshooting section
Revise 2.1 section (Add ribbon take up paper core) Camille
Revise recommended SD card specification list (2.2.3 section)
Revise section 1.2 Camille
Revise section 1.2 Camille
Revise section 1.2 and 2.2.2 Camille
Add 5.2 section (Mechanism fine adjustment to avoid ribbon
wrinkles)
Camille
Camille
Camille
55
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y
TSC Auto ID Technology Co., Ltd.
Headquarters / Factor
No. 35, Sec. 2, Ligong 1st Rd., Wujie Town 11F, No. 205, Sec. 3, Beishin Rd., Shindian City,
, I-Lan County 268, Taiwan, R.O.C. Taipei 231, Taiwan, R.O.C.
TEL: +886-3-990-6677
FAX: +886-3-990-5577
Web site: www.tscprinters.com
E-mail: printer_sales@tscprinters.com
tech_support@tscprinters.com
Taipei Office
TEL: +886-2-8913-1308
FAX: +886-2-8913-1808
56
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