TSC TTP-2410MU Series, TTP-346MU Series, TTP-2410MT Series, TTP-346MT Series, TTP-644MU Series User Manual

USER’S

MANUAL

TTP-2410MU/ TTP-346MU/ TTP-644MU/
TTP-2410MT/ TTP-346MT/ TTP-644MT Series

THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Copyright Information

© 2015 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software and firmware in the printer described

therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co.

- ii -

Agency Compliance and Approvals

EN 55022 (Class A)
EN 55024
EN 61000-3-2 / EN 61000-3-3
EN 60950-1

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

FCC CFR Title 47 Part 15B, Class A
ICES-003, Class A

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer’s instruction manual, may

cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.

AS/NZS CISPR 22 (Class A)

GB-4943.1
GB9254 (Class A)
GB17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可
能需要用户对干扰采取切实可行的措施。

UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)
EN 60950-1

- iii -

Wichtige Sicherheits-Hinweise

1. Bitte lesen Sie diese Hinweis sorgfältig durch.

2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.

3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.

4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.

5. Das Gerät ist vor Feuchtigkeit zu schűtzen.

6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.

7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.

8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben werden.

CAUTION

Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

“VORSICHT”

Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.

CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the

user's authority to operate the equipment.

CAUTION

1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER
BODY PARTS AWAY.

2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.

3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.

- iv -

Contents

1. Introduction ......................................................................................................................................... 1

1.1 Product Introduction ..................................................................................................................... 1

1.2 Product Features .......................................................................................................................... 2

1.2.1 Printer Standard Features ................................................................................................ 2

1.2.2 Printer Optional Features ................................................................................................. 4

1.3 General Specifications ................................................................................................................. 5

1.4 Print Specifications ..................................................................................................................... 5

1.5 Ribbon Specifications ................................................................................................................... 5

1.6 Media Specifications .................................................................................................................... 6

2. Operations Overview .......................................................................................................................... 7

2.1 Unpacking and Inspection ............................................................................................................ 7

2.2 Printer Overview ........................................................................................................................... 8

2.2.1 Front View .......................................................................................................................... 8

2.2.2 Interior view ..................................................................................................................... 10

2.2.3 Rear View ......................................................................................................................... 11

2.3 Operator Control ......................................................................................................................... 13

2.3.1 LED Indication and Keys ................................................................................................ 15

2.3.2 Touch Screen (MT series) .............................................................................................. 16

3. Setup ................................................................................................................................................ 18

3.1 Setting up the printer .................................................................................................................. 18

3.2 Loading the Ribbon .................................................................................................................... 19

3.2.1 Loading the Ribbon ........................................................................................................ 19

3.2.2 Remove Used Ribbon ..................................................................................................... 22

3.3 Loading the Media ...................................................................................................................... 23

3.3.1 Loading the Media........................................................................................................... 23

3.3.2 Loading the Fan-fold/External Media ............................................................................ 27

3.3.3 Loading Media in Peel-off Mode (Option) ..................................................................... 28

3.3.4 Remove Liner from Internal Rewind (Option) .............................................................. 30

3.3.5 Loading Media in Rewind Liner with Label Mode (Option) ......................................... 31

3.3.6 Remove Labels from Internal Rewind (Option) ............................................................ 32

4. Adjustment Knob .............................................................................................................................. 33

4.1 Print Head Pressure Adjustment knob ....................................................................................... 33

4.2 Print Head Burn Line Adjustment Knob ..................................................................................... 34

- v -

4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ............................................................ 35

5. LCD Menu Function for MT Series ................................................................................................... 37

5.1 Enter the Main Menu ................................................................................................................ 37

5.2 Main Menu Overview ................................................................................................................ 38

5.3 TSPL2 ....................................................................................................................................... 39

5.4 ZPL2 ......................................................................................................................................... 41

5.5 Sensor....................................................................................................................................... 44

5.6 Interface .................................................................................................................................... 45

5.6.1 Serial Comm. .................................................................................................................. 45

5.6.2 Ethernet .......................................................................................................................... 46

5.7 File Manager ............................................................................................................................. 47

5.8 Diagnostics ............................................................................................................................... 48

5.8.1 Print Config. ................................................................................................................... 48

5.8.2 Dump Mode .................................................................................................................... 50

5.8.3 Print Head ....................................................................................................................... 51

5.8.4 Display ............................................................................................................................ 51

5.8.5 Sensor ............................................................................................................................. 51

5.9 Advanced .................................................................................................................................. 52

5.10 Service ...................................................................................................................................... 53

6. LCD Menu Function for MU Series .................................................................................................. 54

6.1 Enter the Main Menu ................................................................................................................ 54

6.2 Main Menu Overview ................................................................................................................ 54

6.3 Setup......................................................................................................................................... 55

6.3.1 Printer Setup (TSPL2/ ZPL2) ......................................................................................... 55

6.3.2 Sensor ............................................................................................................................. 60

6.3.3 Serial Comm. .................................................................................................................. 61

6.3.4 Date Time ........................................................................................................................ 61

6.4 File Manager ............................................................................................................................. 62

6.5 Diagnostics ............................................................................................................................... 63

6.5.1 Print Config. ................................................................................................................... 63

6.5.2 Dump Mode .................................................................................................................... 65

6.5.3 Rotate Cutter .................................................................................................................. 66

6.6 Language .................................................................................................................................. 67

6.7 Service ...................................................................................................................................... 68

7. Diagnostic Tool ................................................................................................................................. 69

- vi -

7.1 Start the Diagnostic Tool ............................................................................................................ 69

7.2 Printer Function .......................................................................................................................... 70

7.3 Setting Ethernet by Diagnostic Tool ........................................................................................... 71

7.3.1 Using USB interface to setup Ethernet interface ......................................................... 71

7.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 72

6.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 73

8. Troubleshooting ................................................................................................................................ 75

9. Maintenance ..................................................................................................................................... 78

Revise History ....................................................................................................................................... 79

1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large
clear media view window, which ensuring to work for the extreme and heavy duty industrial environment
and applications.

With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly.
The moveable sensor design can accept wide range of label media. All of the most frequently used bar
code formats are included. Fonts and bar codes can be printed in any one of the four directions.

This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine
and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also
download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it
also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By
integrating rich features, it is the most cost-effective and high performance printer in its class!

 Applications

o Industrial-duty printing
o Healthcare patient safety
o Compliance labeling
o Work in process
o Order fulfillment
o Distribution
o Shipping/ receiving
o Ticketing
o Electronics & jewelry labeling

- 2 -

1.2 Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

Product standard feature

203 dpi
models

300 dpi
models

600 dpi
models

Thermal transfer/ or direct thermal

○ ○ ○

High quality die-cast aluminum design

○ ○ ○

Metal cover with large clear media view window

○ ○ ○

Moveable gap sensor (position adjustable)

○ ○ ○

Moveable black mark sensor (position adjustable)

○ ○ ○

Ribbon end sensor

○ ○ ○

Ribbon encoder sensor (Support color ribbon)

○ ○ ○

Head open sensor

○ ○ ○

 Graphic type, 128 x 64 pixel, with back light---MU series
 Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with

back lights---MT series

Supported languages:

 English
 French
 German
 Spanish
 Italian
 Traditional Chinese
 Simplified Chinese
 Japanese
 Russian
 Polish

○ ○ ○

Control panel with 6 operation buttons

○ ○ ○

Control panel security (TCF)

○ ○ ○

LED indicators

○ ○ ○

Real time clock

○ ○ ○

Internal Ethernet print server (10/100 Mbps) interface

○ ○ ○

USB 2.0 client (High speed mode)

○ ○ ○

Serial RS-232C (2400-115200 bps) interface

○ ○ ○

USB host interface, for scanner or PC keyboard

○ ○ ○

128 MB DDR2 SDRAM memory

○ ○ ○

128 MB FLASH memory

○ ○ ○

SD FLASH card memory expands storage to 32 GB

○ ○ ○

32-bit RISC high performance processor

○ ○ ○

Standard industry emulations right out of the box including
Eltron® and Zebra® language support

○ ○ ○

Internal 8 alpha-numeric bitmap fonts

○ ○ ○

Fonts and bar codes can be printed in any one of the four
directions (0, 90,180, 270 degree)

○ ○ ○

Internal Monotype Imaging® true type font engine with one CG
Triumvirate Bold Condensed scalable font

○ ○ ○

Downloadable fonts from PC to printer memory

○ ○ ○

- 3 -

Bar code, graphics/image printing

Supported bar code

Supported
image

1D bar code

2D bar code

BITMAP,
BMP, PCX
(Max. 256
colors
graphics)

Code128 subsets
A.B.C, Code128UCC,
EAN128, Interleave 2
of 5, Code 39, Code
93, EAN-13, EAN-8,
Codabar, POSTNET,
UPC-A, UPC-E, EAN
and UPC 2(5) digits,
MSI, PLESSEY,
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche
Post Identcode,
Deutsche Post
Leitcode, LOGMARS

CODABLOCK F
mode,
DataMatrix,
Maxicode, PDF­417, Aztec,
MicroPDF417,
QR code, RSS
Barcode (GS1
Databar)

○ ○ ○

Supported code page:

 Codepage 437 (English - US)
 Codepage 737 (Greek)
 Codepage 850 (Latin-1)
 Codepage 852 (Latin-2)
 Codepage 855 (Cyrillic)
 Codepage 857 (Turkish)
 Codepage 860 (Portuguese)
 Codepage 861 (Icelandic)
 Codepage 862 (Hebrew)
 Codepage 863 (French Canadian)
 Codepage 864 (Arabic)
 Codepage 865 (Nordic)
 Codepage 866 (Russian)
 Codepage 869 (Greek 2)
 Codepage 950 (Traditional Chinese)
 Codepage 936 (Simplified Chinese)
 Codepage 932 (Japanese)
 Codepage 949 (Korean)
 Codepage 1250 (Latin-2)
 Codepage 1251 (Cyrillic)
 Codepage 1252 (Latin-1)
 Codepage 1253 (Greek)
 Codepage 1254 (Turkish)
 Codepage 1255 (Hebrew)
 Codepage 1256 (Arabic)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European)
 ISO-8859-2: Latin-2 (Central European)
 ISO-8859-3: Latin-3 (South European)
 ISO-8859-4: Latin-4 (North European)
 ISO-8859-5: Cyrillic
 ISO-8859-6: Arabic
 ISO-8859-7: Greek
 ISO-8859-8: Hebrew
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic

○ ○ ○

- 4 -

 ISO-8859-15: Latin-9
 UTF-8

1.2.2 Printer Optional Features

The printer offers the following optional features.

Product option feature

User

option

Dealer
option

Factory

option

Applicator I/O interface (GPIO)

○

Main board with extended memory ( 512 MB Flash/ 256 MB
SDRAM )

○

Peel-off kit
(Include liner rewind spindle and peel off sensor)

○

Internal rewind kit (Max. 6” OD/ Include label rewind spindle and
label redirect kit)

○

Regular guillotine cutter (Cut on non-adhesive material)

0.06~0.25 mm thickness

○

Rotary heavy duty cutter

paper weight <200g/m2

○

Care label cutter

Media width: 25.4~70 mm
Media thickness: Max. 0.15 mm
Media core ID: 50.8 mm~76.2 mm
Non-print area: 2mm from top of form

○

KP-200 Plus series keyboard

○

KU-007 Plus programmable smart keyboard

○

Bluetooth module (Serial interface)

○

802.11 b/g/n wireless module (Serial interface)

○

Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

- 5 -

1.3 General Specifications

General Specifications

Physical
dimensions

270 mm (W) x 308 mm (H) x 515 mm (D)
Weight

15 kg (33.07 Ibs)

Power

Internal switching power supply
Input: AC 100-240V, 2A, 50-60Hz
Output: DC 24V, 5A, 120W

Environmental
condition

Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

Environmental
concern

Comply with RoHS, WEEE

1.4 Print Specifications

Print
Specifications

203 dpi
models

300 dpi
models

600 dpi

models

Print head resolution
(dots per inch/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch
(12 dots/mm)

600 dots/inch
(24 dots/mm)

Printing method

Thermal transfer/ or direct thermal

Dot size
(width x length)

0.125 x 0.125 mm
(1 mm = 8 dots)

0.084 x 0.084 mm
(1 mm = 12 dots)

0.042 x 0.042 mm
(1 mm = 24 dots)

Print speed
(inches per second)

Up to 14 ips

(11~14 ips for special

media)

Up to 10 ips

(7-10 ips for special

media)

4 ips

Max. print width

4.09” (104 mm)

Max. print length

1000” (25400 mm)

450” (11430 mm)

100” (2540 mm)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

Printing ratio

20%, Full web black bar thickness can’t be greater than 48 dots
height

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter

Max. 90 mm

Ribbon length

600 meter long

Ribbon core inside diameter

1” core (25.4 mm)

Ribbon width

25.4 mm ~ 114.3 mm (1”~4.5”)

Ribbon wound type

Ink coated outside or inside

Note: Support color ribbon

- 6 -

1.6 Media Specifications

Media Specifications

203 dpi models

300 dpi models

600 dpi models

Label roll capacity

208.3 mm (8.2”) OD

Media alignment

Edge alignment

Media type

Continuous, die-cut, Fan-fold, tag, notched, black mark,
perforated, care label (width less than 3 inch)

Media wound type

Printing face outside wound

Media width

25.4~116mm (1" ~ 4.5")

Media thickness

0.06~0.30 mm (2.3~11.8 mil), max. 300g/m2

Media core diameter

25.4~76.2 mm (1”~3”)

Label length

5~25400 mm

(0.20”~1000”)

5~11,430mm

(0.20”~450”)

5~2540mm

(0.20”~100”)

Label length
(cutter mode)

25.4~4064 mm
(1”~ 160”)

25.4~1854 mm
(1”~73”)

25.4~1016 mm
(1”~40”)

Label length
(peeler mode)

25.4~152.4 mm (1”~6”)

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

- 7 -

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer. Unpacking the
printer, the following items are included in the carton.

If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.

 One printer unit
 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power cord
 One USB interface cable

- 8 -

2.2 Printer Overview

2.2.1 Front View

1. LED indicators

2. LCD display

3. Operation buttons

4. Media view window

5. Paper exit chute

6. Printer cover

2

1

3

4

5
6

For MU series

- 9 -

1. LED indicators

2. Touch screen

3. Operation buttons

4. Media view window

5. Paper exit chute

6. Printer cover

2

1

3

4

5
6

For MT series

- 10 -

2.2.2 Interior view

1. Ribbon rewind spindle

2. Ribbon release button

3. Print head pressure adjustment knobs

4. Z axis mechanism adjustment knob

5. Ribbon tension adjustment knob

6. Print head release lever

7. Media sensor lock lever

8. Ribbon supply spindle

9. Media guide bar & Rear label guide

10. Label roll guard

11. 3” label supply spindle

12. External label entrance chute

13. Damper

14. Print head

15. Platen roller

16. Media sensor

17. Front label guide

2

1

3

4

13
7 5 8 9 10

11

12 6 14

15

16

17

- 11 -

2.2.3 Rear View

* Recommended SD card specification

Type

SD card spec

SD card capacity

Approved SD card manufacturer

SDHC

V2.0 Class 4

2G

Transcend

V3.0 Class 10

32G

Kingston

V3.0 Class 10

16G

Kingston

V2.0 Class 4

8G

Scandisk

V3.0 Class 10

32G

Scandisk

1. External label entrance chute

2. Power cord socket

3. Power switch

4. Ethernet interface

5. * SD card socket

6. USB interface

7. USB host

8. RS-232C interface

9. GPIO interface (Option)

10. Centronics interface

Note:
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.

1

3

2

4

7

6
5

8
9

10

- 12 -

Micro SD

V2.0 Class 4

4G

Transcend

V2.0 Class 4

8G

Transcend

V3.0 Class 10 UHS-I

16G

Transcend

V3.0 Class 10 UHS-I

32G

Transcend

V3.0 Class 10

16G

Kingston

V2.0 Class 4

16G

Scandisk

V3.0 Class 10 UHS-I

16G

Scandisk

- The DOS FAT file system is supported for the SD card.

- Folders/files stored in the SD card should be in the 8.3 filename format.

- The miniSD/microSD card to SD card slot adapter is required.

- 13 -

2.3 Operator Control

For MU series

LEDs

LCD
display

Keys

Printer
model

Printer firmware
version

- 14 -

For MT series

LEDs

Touch
screen

Keys

Icons

Printer
model

Printer firmware
version

- 15 -

2.3.1 LED Indication and Keys

LED

Status

Indication

POWER

Off

Printer power off

On

Printer power on

ON-LINE

On

Printer is ready

Blinking

Printer is paused

Printer is downloading data

ERROR

Off

Printer is ready

On

Carriage open or cutter error

Blinking

No paper, paper jam or no ribbon

Keys

Function

PAUSE

Pause/Resume the printing process

MENU

1. Enter the menu

2. Exit from a menu or cancel a setting and return to the previous menu

FEED

Advances one label

UP

Scroll up the menu list

SELECT

Enter/Select cursor located option

DOWN

Scroll down the menu list

- 16 -

2.3.2 Touch Screen (MT series)

Tap an item to open/use it.

Be selected
(Red)

Return

Next page

Up page

Scroll down

Scroll up

- 17 -

Set

- 18 -

3. Setup

3.1 Setting up the printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power
cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power
jack.

- 19 -

3.2 Loading the Ribbon

3.2.1 Loading the Ribbon

1. Open the printer right side cover.

2. Push the print head release lever to

open the print head mechanism.

3. Install the ribbon onto ribbon supply

spindle.

- 20 -

4. Thread the ribbon through the ribbon

sensor slot and then through the open
space in between print head and
platen.

5. Wrap the ribbon onto the ribbon

rewind spindle. Wind the ribbon
clockwise about 3~5 circles onto the
ribbon rewind spindle until it is smooth
and properly stretched.

Note: Please DO NOT push the ribbon

release button when you are
loading the ribbon. The ribbon
release button is used to remove
the used ribbon.

6. Close the print head mechanism,

Make sure the latches are engaged
securely.

Note:
Please refer to video on TSC YouTube
or driver CD.

Ribbon
sensor