TSC TTP-286MT, TTP-384MT Series User Manual

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USER’S

MANUAL

TTP-286MT/ TTP-384MT Series

THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER

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CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co..

No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of TSC Auto ID Technology Co..

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Agency Compliance and Approvals

EN 55022 (Class A) EN 55024 EN 61000-3-2 / EN 61000-3-3 EN 60950-1

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

FCC CFR Title 47 Part 15B, Class A ICES-003, Class A

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

AS/NZS CISPR 22 (Class A)

GB-4943.1 GB9254 (Class A) GB17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可能需要用户对干扰采取切实可行的措施。

UL 60950-1 CSA C22.2 No. 60950-1-07(2nd Edition)

EN 60950-1

Wichtige Sicherheits-Hinweise

1. Bitte lesen Sie diese Hinweis sorgfältig durch.

2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.

3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.

4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.

5. Das Gerät ist vor Feuchtigkeit zu schűtzen.

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6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte Beschädigungen hervorrufen.

7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.

8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben werden.

CAUTION

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

“VORSICHT”

Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren des Herstellers.

CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the

user's authority to operate the equipment.

CAUTION

1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY PARTS AWAY.

2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.

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Contents

1. Introduction ......................................................................................................................................... 1

1.1 Product Introduction ..................................................................................................................... 1

1.2 Product Features .......................................................................................................................... 2

1.2.1 Printer Standard Features ................................................................................................ 2

1.2.2 Printer Optional Features ................................................................................................. 4

1.3 General Specifications ................................................................................................................. 5

1.4 Print Specifications ..................................................................................................................... 5

1.5 Ribbon Specifications ................................................................................................................... 5

1.6 Media Specifications .................................................................................................................... 6

2. Operations Overview .......................................................................................................................... 7

2.1 Unpacking and Inspection ............................................................................................................ 7

2.2 Printer Overview ........................................................................................................................... 8

2.2.1 Front View .......................................................................................................................... 8

2.2.2 Interior view ....................................................................................................................... 9

2.2.3 Rear View ......................................................................................................................... 10

2.3 Operator Control ......................................................................................................................... 12

2.3.1 LED Indication and Keys ................................................................................................ 13

2.3.2 Touch Screen .................................................................................................................. 14

3. Setup ................................................................................................................................................ 16

3.1 Setting up the printer .................................................................................................................. 16

3.2 Loading the Ribbon .................................................................................................................... 17

3.2.1 Loading the Ribbon ........................................................................................................ 17

3.3 Loading the Media ...................................................................................................................... 19

3.3.1 Loading Roll Labels ........................................................................................................ 19

3.3.2 Loading Media in Cutter Mode (Option)........................................................................ 23

4. Adjustment Knob .............................................................................................................................. 24

4.1 Print Head Pressure Adjustment knob ....................................................................................... 24

4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ............................................................ 25

5. LCD Menu Function ......................................................................................................................... 27

5.1 Enter the Main Menu ................................................................................................................ 27

5.2 Main Menu Overview ................................................................................................................ 28

5.3 TSPL2 ....................................................................................................................................... 29

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5.4 ZPL2 ......................................................................................................................................... 31

5.5 Sensor....................................................................................................................................... 34

5.6 Interface .................................................................................................................................... 35

5.6.1 Serial Comm. .................................................................................................................. 35

5.6.2 Ethernet .......................................................................................................................... 36

5.7 File Manager ............................................................................................................................. 37

5.8 Diagnostics ............................................................................................................................... 38

5.8.1 Print Config. ................................................................................................................... 38

5.8.2 Dump Mode .................................................................................................................... 40

5.8.3 Print Head ....................................................................................................................... 41

5.8.4 Display ............................................................................................................................ 41

5.8.5 Sensor ............................................................................................................................. 41

5.9 Advanced .................................................................................................................................. 42

5.10 Service ...................................................................................................................................... 43

6. Diagnostic Tool ................................................................................................................................. 44

6.1 Start the Diagnostic Tool ............................................................................................................ 44

6.2 Printer Function .......................................................................................................................... 45

6.3 Setting Ethernet by Diagnostic Tool ........................................................................................... 46

6.3.1 Using USB interface to setup Ethernet interface ......................................................... 46

6.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 47

6.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 48

7. Troubleshooting ................................................................................................................................ 50

8. Maintenance ..................................................................................................................................... 53

Revise History ....................................................................................................................................... 54

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1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications.

With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly. The moveable sensor design can accept wide range of label media. All of the most frequently used bar code formats are included. Fonts and bar codes can be printed in any one of the four directions.

This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most cost-effective and high performance printer in its class!

 Applications

o Industrial-duty printing o Healthcare patient safety o Compliance labeling o Work in process o Order fulfillment o Distribution o Shipping/ receiving o Ticketing o Electronics & jewelry labeling

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1.2 Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

Product standard feature

203 dpi models

300 dpi models

Thermal transfer/ or direct thermal

○

High quality die-cast aluminum design

○

Metal cover with large clear media view window

○

Transmissive gap sensor (position adjustable from 4”~8”)

○

Reflective black mark sensor position full web adjustable

○

Transmissive ribbon end sensor

○

Ribbon encoder sensor (Support color ribbon)

○

Head open sensor

○

Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with back lights

○

Control panel with 6 operation buttons

○

LED indicators

○

Real time clock

○

Internal Ethernet print server (10/100 Mbps) interface

○

USB 2.0 client (High speed mode)

○

Serial RS-232C (2400-115200 bps) interface

○

USB host interface, for scanner or PC keyboard

○

Centronics (SPP mode)

○

256 MB DDR2 SDRAM memory

○

512 MB FLASH memory

○

SD Flash memory card slot for Flash memory expansion, up to 32GB

○

32-bit RISC high performance processor(BGA 536MHz)

○

Standard industry emulations right out of the box including Eltron® and Zebra® language support

○

Internal 8 alpha-numeric bitmap fonts

○

Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)

○

Internal Monotype Imaging® true type font engine with one CG Triumvirate Bold Condensed scalable font

○

Downloadable fonts from PC to printer memory

○

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Bar code, graphics/image printing

Supported bar code

Supported image

1D bar code

2D bar code

BITMAP, BMP, PCX (Max. 256 colors graphics)

Code128 subsets A.B.C, Code128UCC, EAN128, Interleave 2 of 5, Code 39, Code 93, EAN-13, EAN-8, Codabar, POSTNET, UPC-A, UPC-E, EAN and UPC 2(5) digits, MSI, PLESSEY, China Post, ITF14, EAN14, Code 11, TELPEN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Leitcode, LOGMARS

CODABLOCK F mode, DataMatrix, Maxicode, PDF417, Aztec, MicroPDF417, QR code, RSS Barcode (GS1 Databar)

○

Supported code page:

 Codepage 437 (English - US)  Codepage 737 (Greek)  Codepage 850 (Latin-1)  Codepage 852 (Latin-2)  Codepage 855 (Cyrillic)  Codepage 857 (Turkish)  Codepage 860 (Portuguese)  Codepage 861 (Icelandic)  Codepage 862 (Hebrew)  Codepage 863 (French Canadian)  Codepage 864 (Arabic)  Codepage 865 (Nordic)  Codepage 866 (Russian)  Codepage 869 (Greek 2)  Codepage 950 (Traditional Chinese)  Codepage 936 (Simplified Chinese)  Codepage 932 (Japanese)  Codepage 949 (Korean)  Codepage 1250 (Latin-2)  Codepage 1251 (Cyrillic)  Codepage 1252 (Latin-1)  Codepage 1253 (Greek)  Codepage 1254 (Turkish)  Codepage 1255 (Hebrew)  Codepage 1256 (Arabic)  Codepage 1257 (Baltic)  Codepage 1258 (Vietnam)  ISO-8859-1: Latin-1 (Western European)  ISO-8859-2: Latin-2 (Central European)  ISO-8859-3: Latin-3 (South European)  ISO-8859-4: Latin-4 (North European)  ISO-8859-5: Cyrillic  ISO-8859-6: Arabic  ISO-8859-7: Greek  ISO-8859-8: Hebrew  ISO-8859-9: Turkish  ISO-8859-10: Nordic

○

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 ISO-8859-15: Latin-9  UTF-8

1.2.2 Printer Optional Features

The printer offers the following optional features.

Product option feature

User

option

Dealer option

Factory

option

Applicator I/O interface (GPIO)

○

Regular cutter module (full cut guillotine cutter)

Max. paper width: 215.9mm (8.5”)/ paper 0.1mm

○

Heavy duty cutter module (full cut rotary cutter)

Max. paper width: 215.9mm (8.5”)/ paper 0.1mm

○

KP-200 Plus series keyboard

○

KU-007 Plus programmable smart keyboard

○

Bluetooth module (serial interface)

○

802.11 b/g/n wireless module (serial interface)

○

Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

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1.3 General Specifications

General Specifications

Physical dimensions

440 mm (W) x 336 mm (H) x 514 mm (D)

17.32” (W) x 13.23” (H) x 19.84” (D)

Weight

23.7 kg

Power

Internal switching power supply Input: AC 100-240V, 3.0A, 50-60Hz Output: DC 24V, 8.33A, 200W

Environmental condition

Operation: 5 ~ 40˚C (41 ~ 104˚F), 20~85% non-condensing Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

Environmental concern

Comply with RoHS, WEEE

1.4 Print Specifications

Print Specifications

203 dpi models

300 dpi models

Print head resolution (dots per inch/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch (12 dots/mm)

Printing method

Thermal transfer/ or direct thermal

Dot size (width x length)

0.125 x 0.125 mm (1 mm = 8 dots)

0.084 x 0.084 mm (1 mm = 12 dots)

Print speed (inches per second)

Up to 6 ips

Up to 4 ips

Max. print width

216 mm

219.5 mm

Max. print length

11,430 mm (450”)

5,080 mm (200”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter

Max. OD 90 mm

Ribbon length

600 meter

Ribbon core inside diameter

1” core (25.4 mm)

Ribbon width

110 mm ~ 254 mm (4.33”~10”)

Ribbon wound type

Ink coated outside

Note: Support color ribbon

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1.6 Media Specifications

Media Specifications

203 dpi models

300 dpi models

Label roll capacity

208.3 mm (8.2”) OD

Media alignment

Center bias

Media type

Continuous, die-cut, black mark, fan-fold, notch

Media wound type

Printing face outside wound

Media width

101.6~241.3 mm (4" ~ 9.5")

Media width (cutter mode)

101.6~215.9 mm (4”~8.5”)

Cutter max. media width 225mm

Media thickness

0.06 ~ 0.254 mm (2.36 ~ 10 mil)

Media core diameter

76.2 mm (3”)

Media length

25.4~1270 mm (1.0”~50”)

Media length (cutter mode)

25.4~1270 mm (1.0”~50”)

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

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2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

 One printer unit  One Windows labeling software/Windows driver CD disk  One quick installation guide  One power cord  One USB interface cable  One paper core (for ribbon rewind)

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2.2 Printer Overview

2.2.1 Front View

1. LED indicators

2. Touch screen

3. Operation buttons

4. Media viewer

5. Paper exit chute

6. Printer right side cover opener

5 6

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2.2.2 Interior view

1. Ribbon rewind spindle

2. Ribbon supply spindle

3. Print head pressure adjustment knobs

4. Print head release lever

5. Label roll guards

6. Label supply spindle

7. Media guide bar

8. Black mark sensor

9. Print head

10. Ribbon sensor

11. Gap sensor

12. Platen roller

13. Label guide

14. Fixed screw

13 7

5 8

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2.2.3 Rear View

* Recommended SD card specification

Type

SD card spec

SD card capacity

Approved SD card manufacturer

SDHC

V2.0 Class 4

Transcend

V3.0 Class 10

32G

Kingston

V3.0 Class 10

16G

Kingston

V2.0 Class 4

Scandisk

V3.0 Class 10

32G

Scandisk

1. External label entrance chute

2. Power cord socket

3. Power switch

4. Ethernet interface

5. * SD card socket

6. USB interface

7. USB host

8. RS-232C interface

9. GPIO interface (Option)

10. Centronics interface

Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.

6 5

8 9

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Micro SD

V2.0 Class 4

Transcend

V2.0 Class 4

Transcend

V3.0 Class 10 UHS-I

16G

Transcend

V3.0 Class 10 UHS-I

32G

Transcend

V3.0 Class 10

16G

Kingston

V2.0 Class 4

16G

Scandisk

V3.0 Class 10 UHS-I

16G

Scandisk

- The DOS FAT file system is supported for the SD card.

- Folders/files stored in the SD card should be in the 8.3 filename format.

- The miniSD/microSD card to SD card slot adapter is required.

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2.3 Operator Control

LEDs

Touch screen

Keys

Icons

Printer model

Printer firmware version

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2.3.1 LED Indication and Keys

LED

Status

Indication

POWER

Off

Printer power off

Printer power on

ON-LINE

Printer is ready

Blinking

Printer is paused

Printer is downloading data

ERROR

Off

Printer is ready

Carriage open or cutter error

Blinking

No paper, paper jam or no ribbon

Keys

Function

PAUSE

Pause/Resume the printing process

1. Enter the menu

2. Exit from a menu or cancel a setting and return to the previous menu

FEED

Advances one label

Scroll up the menu list

SELECT

Enter/Select cursor located option

DOWN

Scroll down the menu list

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2.3.2 Touch Screen

Tap an item to open/use it.

Be selected (Red)

Return

Up page

Scroll down

Scroll up

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Set

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3. Setup

3.1 Setting up the printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

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3.2 Loading the Ribbon

3.2.1 Loading the Ribbon

1. Lift the handle to open the printer right side cover. Push the print head release lever to open the print head mechanism.

2. Install the ribbon and paper core onto the ribbon supply spindle and ribbon rewind spindle. Make sure the ribbon

& paper core are set at the center of the spindle. (You can refer to the

ruler on the spindles.)

3. Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen.

Ribbon sensor

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4. Stick the ribbon onto the paper core. Keep the ribbon flat and without wrinkle.

5. Wind the ribbon clockwise about 3~5 circles onto the ribbon rewind spindle until it is smooth and properly stretched.

6. Close the print head mechanism making sure the latches are engaged securely.

Note: Please refer to video on TSC YouTube or driver CD.

Loading path for ribbon

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3.3 Loading the Media

3.3.1 Loading Roll Labels

1. Lift the handle to open the printer right

side cover. Push the print head release lever to open the print head mechanism.

2. Remove one label roll guard from the

label spindle.

3. Make sure the width of the label. (You

can refer to the ruler on the spindles.)

The space is reserved for the pairs of label roll guards.

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4. Place media roll on label supply

spindle. Replace label roll guard. Make sure the label roll guard position of each sides are the same as the length of the label. Please check the outside edge scales are both close to the label width.

5. Pull label roll leading edge forward through the media guide bar, media sensor (green) and place the label leading edge onto the platen roller.

Media guide bar

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6. The media sensor position is moveable. Please make sure the gap or black mark is at the location where media gap/black mark will pass through for sensing.

Note: * The sensor location is marked by a triangle mark ▽ at the sensor housing.

Gap media

Black mark media

7. Loose the fixed screw to adjust the label guide to fit label width. Screw the fixed screw to lock the label guide.

8. Close the print head mechanism. Make sure the latches are engaged securely.

9. Using the front display panel, set media sensor type and calibrate the selected sensor.

Note: * Please calibrate the gap/black mark

sensor when changing media.

* Please refer to video on TSC

YouTube or driver CD.

Lock

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Loading path for media

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3.3.2 Loading Media in Cutter Mode (Option)

1. Lift the handle to open the printer right side cover. Push the print head release lever to open the print head mechanism.

2. Please refer to section 3.3.1 to load media.

3. Lead the media through the cutter paper opening.

4. Adjust the label guide to fit the width of the label.

5. Close the print head mechanism making sure the latches are engaged properly.

6. Using the front display panel, set the printer setting to cutter mode. Press the FEED button to test.

Note: Please calibrate the gap/black mark sensor when changing media.

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4. Adjustment Knob

4.1 Print Head Pressure Adjustment knob

There are conditions that will need to adjust the print head pressure.

1. Print with thick media If media thickness is larger than 0.19 mm, the larger pressure is required to get good quality printout.

2. Ribbon wrinkle presented on the media

There are 5 levels of pressure for adjustment. Level 1 is the minimum pressure and level 5 is the maximum pressure. Please refer to next section for more information.

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4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.

Adjustable

Printer

Parts

There are 5 levels of print head pressure adjustment knob settings. The lowest pressure index is 1 and the highest pressure index is 5.

Symptom

1. Wrinkle happens from label lower left to upper right direction (“/”)

2. Wrinkle happens from label lower right to

upper left direction (“\”)

Wrinkle

Example

Feed direction

Left print head pressure adjustment knobs

Right print head pressure adjustment

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Adjust the print head pressure adjustment knobs

The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head pressure. Counter Clockwise adjustment can decrease the print head pressure.

If the wrinkle on the label starts from the lower left side to upper right side, please do following adjustment.

1. Decrease the right side print head pressure adjustment knobs setting 1 level per each adjustment then print the label again to check if wrinkle is gone.

2. If the right side print head adjustment knobs setting has been set to index 1 (the lowest pressure index), please increase the left side print head pressure.

Adjust the print head pressure adjustment knobs

If the wrinkle on the label starts from the lower right side to upper left side, please do following adjustment.

1. Decrease the left side print head pressure adjustment knobs setting 1 level per each adjustment then print the label again to check if wrinkle is gone.

2. If the left side print head adjustment knobs level has been set to index 1 (the lowest index), please increase the right side print head pressure.

Left knobs

Right knobs

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5. LCD Menu Function

5.1 Enter the Main Menu

* By Keys:

Press the “MENU” button and press the “SELECT” button to enter the main menu.

* By touch display:

Tap the “Menu” icon on LCD to enter the main menu.

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5.2 Main Menu Overview

There are 8 categories for the main menu. You can easy to set the settings of printer without connecting the computer. Please refer to following sections for more details.

TSPL

Speed

Density

Direction

Print Mode

Offset

Shift X

Shift Y

Reference X

Reference Y

Code Page

Country

ZPL2

Darkness

Print Speed

Tear Off

Print Mode

Print Width

List Fonts

List Images

List

Formats

List Setup

Control

Prefix

Format

Prefix

Delimiter

Char

Media

Power Up

Head Close

Label Top

Left

Position

Reprint

Mode

Format

Convert

Sensor

Auto

Calibration

Manual

Setup

Threshold

Detect

Maximum

Length

Advanced

Interface

Serial

Ethernet

File

Manager

DRAM

FLASH

Diagnostics

Print Config.

Dump Mode

Print Head

Display

Sensor

Advance

Display

Brightness

Touchscreen

Calibration

Date & Time

Cutter Type

Language

Service

Initialization

Printer

Information

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5.3 TSPL2

This “TSPL2” category can set up the printer settings for TSPL2.

Item

Description

Default

Speed

Use this item to setup print speed. The each increase or decrease is 1 ips. Available setting is from 4 to 12.

Density

Use this option to setup printing darkness. The available setting is from 0 to 15, and the step is 1. You may need to adjust your density based on selected media.

Direction

The direction setting value is either 1 or 0. Use this item to setup the printout direction.

DIRECTION 0

DIRECTION 1

Print mode

This item is used to set the print mode. There are 5 modes as below,

Printer Mode

Description

None

Next label top of form is aligned to the print head burn line location. (Tear Off Mode)

Batch Mode

Once image is printed completely, label gap/black mark will be fed to the tear plate location for tear away.

Batch

Mode

Menu TSPL

Speed

Density

Direction

Print mode

None

Batch Mode

Peeler Mode

Cutter Mode

Cutter Batch

Offset

Shift X

Shift Y

Reference X

Reference Y

Code Page

Country

FEED

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Peeler Mode

Enable the label peel off mode.

Cutter Mode

Enable the label cutter mode.

Cutter Batch

Cut the label once at the end of the printing job.

Offset

This item is used to fine tune media stop location. Available setting value is from “+” to “-” or “0” to “9”.

+000

Shift X

This item is used to fine tune print position. Available setting value is

from “+” to “-” or “0” to “9”.

+000

Shift Y

+000

Reference X

This item is used to set the origin of printer coordinate system horizontally and vertically. Available setting value is from “0” to “9”.

000

Reference Y

000

Code page

Use this item to set the code page of international character set.

850

Country

Use this option to set the country code.

001

Note: If printing from enclosed software/driver, the software/driver will send out the

commands, which will overwrite the settings set from the panel.

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5.4 ZPL2

This “ZPL2” category can set up the printer settings for ZPL2.

Item

Description

Default

Darkness

Use this item to setup printing darkness. The available setting is from 0 to 30, and the step is 1. You may need to adjust your density based on selected media.

Menu ZPL2

Darkness

Print Speed

Tear Off

Print Mode

Tear Off

Peeler Off

Cutter Print Width

List Fonts

List Images

List Formats

List Setup

Control Prefix Format Prodix Delimiter Char

Media Power Up

Feed

Calibration

Length

No Motion

Head Close

Feed

Calibration

Length

No Motion

Label Top

Left Position

Reprint Mode

Enabled

Disabled

Format Convert

None 150 -> 300 150 -> 600 200 -> 600 300 -> 600

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Print Speed

Use this item to setup print speed. The each increase or decrease is 1 ips. Available setting is from 1 to 6.

N/A

Tear Off

This item is used to fine tune media stop location. Available setting value is from “+” to “-” or “0” to “9”.

+000

Print mode

This item is used to set the print mode. There are 3 modes as below,

Printer Mode

Description

Tear Off

Next label top of form is aligned to the print head burn line location.

Peeler Off

Enable the label peel off mode.

Cutter

Enable the label cutter mode

Tear Off

Print Width

This item is used to set print width. The available value is from “0” to “9”.

812

List Fonts

This feature is used to print current printer available fonts list to the label. The fonts stored in the printer’s DRAM, Flash or optional memory card.

N/A

List Images

This feature is used to print current printer available images list to the label. The images stored in the printer’s DRAM, Flash or optional memory card.

N/A

List Formats

This feature is used to print current printer available formats list to the label. The formats stored in the printer’s DRAM, Flash or optional memory card.

N/A

List Setup

This feature is used to print current printer configuration to the label.

N/A

Control Prefix

This feature is used to set control prefix character.

N/A

Format Prefix

This feature is used to set format prefix character.

N/A

Delimiter Char

This feature is used to set delimiter character.

N/A

Media Power Up

This option is used to set the action of the media when you turn on the printer.

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length and feed label

Length

Printer determine length and feed label

No Motion

Printer will not move media

Motion

Head Close

This option is used to set the action of the media when you close the print head.

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length and feed label

Length

Printer determine length and feed label

No Motion

Printer will not move media

Motion

Label Top

This option is used to adjust print position vertically on the label. The range is -120 to +120 dots.

Left Position

This option is used to adjust print position horizontally on the label. The range is -9999 to +9999 dots.

+0000

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Reprint Mode

When reprint mode is enabled, you can reprint the last label printer by pressing button on printer’s control panel.

Disabled

Format Convert

Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.

None

Note: If printing from enclosed software/driver, the software/driver will send out the

commands, which will overwrite the settings set from the panel.

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5.5 Sensor

This option is used to calibrate the selected sensor. We recommend calibrate the sensor before printing when changing the media.

Item

Description

Default

Auto Calibration

This option is used to set the media sensor type and calibrate the selected sensor automatically. Printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically.

N/A

Manual setup

In case “Automatic” cannot apply to the media, please use “Manual” function to set the paper length and gap/bline size

then scan the backing/mark to calibrate the sensor sensitivity.

N/A

Threshold Detect

This option is used to set sensor sensitivity in fixed or auto.

Auto

Maximum Length

This option is used to set the maximum length for label calibration.

253

Advanced

This function can set the minimum paper length and maximum gap/bline length for auto-calibrate the sensor sensitivity.

N/A

Menu Sensor

Auto Calibration

Gap

Black Mark

Continuous

Manual Setup

Gap

Black Mark

Continuous

Threshold Detect

Auto

Fixed

Maximum Length

Advanced

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5.6 Interface

This option is used to set the printer interface settings.

5.6.1 Serial Comm.

This option is used to set the printer RS-232 settings.

Item

Description

Default

Baud Rate

This item is used to set the RS-232 baud rate.

9600

Parity

This item is used to set the RS-232 parity.

None

Data Bits

This item is used to set the RS-232 Data Bits.

Stop Bit(s)

This item is used to set the RS-232 Stop Bits.

Menu Interface

Serial

Ethernet

Menu Interface Serial

Baud Rate

1200 bps 2400 bps 4800 bps

9600 bps 19200 bps 38400 bps 57600 bps

115200 bps

Parity

None

Odd

Even

Data Bits

7 8

Stop Bit(s)

1 2

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5.6.2 Ethernet

Use this menu to configure internal Ethernet configuration check the printer’s Ethernet

module status, and reset the Ethernet module.

Item

Description

Default

Status

Use this menu to check the Ethernet IP address and MAC setting status.

N/A

DHCP

This item is used to ON or OFF the DHCP (Dynamic Host Configuration Protocol) network protocol.

N/A

Static IP

Use this menu to set the printer’s IP address, subnet

mask and gateway.

N/A

Menu Interface Ethernet

Status

Configure

DHCP

Static IP

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5.7 File Manager

This feature is used to check the printer available memory and file list.

Item

Description

DRAM

Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM memory.

FLASH

Use this menu to show, delete and run (.BAS) the files saved in the printer Flash memory.

Menu File Manager

DRAM

FLASH

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5.8 Diagnostics

5.8.1 Print Config.

This feature is used to print current printer configuration to the label. On the configuration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element.

Self-test printout

Model name F/W version Firmware checksum Printer S/N TSC configuration file System date System time Printed mileage (meter) Cutting counter

Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor intension Code page Country code

Menu Diagnostics

Print Config.

Dump Mode

Print Head

Display

Sensor

Menu Diagnostics Print Config.

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ZPL setting information

Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion

Note: ZPL is emulating for Zebra® language.

RS232 serial port configuration

Numbers of download files Total & available memory space

Print head check pattern

Note: Checking dot damage requires 6” wide paper width.

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5.8.2 Dump Mode

Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I

D „TEST2. 44 20 22 54 45 53 54 32 2E DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F,“TES 41 44 20 46 2C 22 54 45 53 T4.DAT“,5 54 34 2E 44 41 54 22 2C 35 ,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD „TE 4E 4C 4F 41 44 20 22 54 45 ST2.DAT”, 53 54 32 2E 44 41 54 22 2C 5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C „TEST4.DA 22 54 45 53 54 34 2E 44 41 T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 “TEST2.D 20 22 54 45 53 54 32 2E 44 AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53 DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D F,“TEST 44 20 46 2C 22 54 45 53 54

4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C CLS 43 4C 53 0D 0A

ASCII Data

Hexdecimal data related to left column of ASCII data

Menu Diagnostics Dump Mode

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5.8.3 Print Head

This feature can check the temperature, resistance and bad dots for print head.

5.8.4 Display

This feature can check the display for printer.

5.8.5 Sensor

This feature can check the intension & reading values for printer sensors.

Menu Diagnostics Print Head

Menu Diagnostics Display

Menu Diagnostics Sensor

Gap

Black Mark

Ribbon

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5.9 Advanced

This feature is used to set the printer advanced settings.

Item

Description

Display Brightness

This item is used to setup the brightness for display.

Touchscreen Calibration

This item is used to calibrate the center of the cross for best result for touchscreen.

Date & Time

This item is used to setup the date and time on display.

Cutter Type

This item is used to set the cutter type.

Language

This item is used to setup the language on display.

Menu Advanced

Display Brightness

Touchscreen Calibration

Date & Time

Cutter Type

Language

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5.10 Service

This feature is used to restore printer settings to defaults and checking information for printer.

Item

Description

Initialization

This feature is used to restore printer settings to defaults.

Printer Information

This feature is used to check printer serial number, printed mileage(m), labels(pcs.) and cutting counter.

This feature is used to check the contact information for tech support service

Menu Service

Initialization

Printer Information

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6. Diagnostic Tool

TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s

settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer

bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and setting in an instant, which makes it much easier to troubleshoot problems and other issues.

6.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.

Features tab

Printer functions

Interface

Printer Status

Printer setup

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6.2 Printer Function

1. Connect the printer and computer with a cable.

2. Select the PC interface connected with bar code printer.

USB cable

Other cable

The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

3. Click the “Printer Function” button to setup.

4. The detail functions in the Printer Function Group are listed as below.

Function

Description

Calibrate Sensor

Calibrate the sensor specified in the Printer Setup group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway for the on board Ethernet

RTC Setup

Synchronize printer Real Time Clock with PC

Factory Default

Initialize the printer and restore the settings to factory default.

Reset Printer

Reboot printer

Print Test Page

Print a test page

Configuration Page

Print printer configuration

Dump Text

To activate the printer dump mode.

Ignore AUTO.BAS

Ignore the downloaded AUTO.BAS program

Exit Line Mode

Exit line mode.

Password Setup

Set the password to protect the settings

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start

guide in the CD disk \ Utilities directory.

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6.3 Setting Ethernet by Diagnostic Tool

The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.

6.3.1 Using USB interface to setup Ethernet interface

1. Connect the printer and computer with USB cable.

2. Turn on the printer power switch.

3. Start the Diagnostic Utility by double clicking on the icon.

4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with

printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to

setup the IP address, subnet mask and gateway for the on board Ethernet.

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6.3.2 Using RS-232 interface to setup Ethernet interface

1. Connect the computer and the printer with a RS-232 cable.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.

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6.3.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.

6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings.

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Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to take effect this change.

Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect

the settings.

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network.

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7. Troubleshooting

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

Problem

Possible Cause

Recovery Procedure

Power indicator does not illuminate

* The power cord is not

properly connected.

* Plug the power cord in printer and outlet. * Switch the printer on.

Carriage Open

* The printer carriages are

open.

* Please close the print carriages.

Not Printing

* Check if interface cable is

well connected to the interface connector.

* Check if wireless or Bluetooth

device is well connected between host and printer.

* The port specified in the

Windows driver is not correct.

* Re-connect cable to interface or chang a

new cable. * Please reset the wireless device setting. * Select the correct printer port in the

driver. * Clean the printhead. * Printhead’s harness connector is not well

connected with printheat. Turn off the

printer and plug the connector again. * Check your program if there is a

command PRINT at the end of the file

and there must have CRLF at the end of

each command line.

No print on the label

* Label or ribbon is loaded not

correctly. * Use wrong type paper or

ribbon

* Follow the instructions in loading the

media and ribbon. * Ribbon and media are not compatible. * Verify the ribbon-inked side. * Reload the ribbon again. * Clean the printhead. * The print density setting is incorrect.

No Ribbon

* Running out of ribbon. * The ribbon is installed

incorrectly.

* Supply a new ribbon roll. * Please refer to the steps in user’s

manual to reinstall the ribbon.

No Paper

* Running out of label. * The label is installed

incorrectly. * Gap/black mark sensor is not

calibrated.

* Supply a new label roll. * Please refer to the steps in user’s

manual to reinstall the label roll.

* Calibrate the gap/black mark sensor.

Paper Jam

* Gap/black mark sensor is not

set properly.

* Make sure label size is set

properly.

* Labels may be stuck inside

the printer mechanism.

* Calibrate the media sensor. * Set media size correctly. * Remove the stuck label inside the printer

mechanism.

Can’t downloading the file to memory (FLASH / DRAM/CARD)

* The space of memory is full.

* Delete unused files in the memory.

SD card is unable to use

* SD card is damaged. * SD card doesn’t insert

correctly.

* Use the non-approved SD

card manufacturer.

* Use the supported capacity SD card. * Insert the SD card again. * The supported SD card spec and the

approved SD card manufacturers, please refer to section 2.2.3.

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Poor Print Quality

* Ribbon and media is loaded

incorrectly.

* Dust or adhesive

accumulation on the print head.

* Print density is not set

properly.

* Printhead element is

damaged.

* Ribbon and media are

incompatible.

* The printhead pressure is not

set properly.

* Reload the supply. * Clean the print head. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print

head test pattern if there is dot missing in

the pattern. * Change proper ribbon or proper label

media. * Adjust the printhead pressure

adjustment knob. * The release lever does not latch the

printhead properly.

Missing printing on the left or right side of label

* Wrong label size setup.

* Set the correct label size.

Gray line on the blank label

* The print head is dirty. * The platen roller is dirty.

* Clean the print head. * Clean the platen roller.

Irregular printing

* The printer is in Hex Dump

mode. * The RS-232 setting is

incorrect.

* Turn off and on the printer to skip the

dump mode. * Re-set the Rs-232 setting.

Label feeding is not stable (skew) when printing

* The media guide does not

touch the edge of the media.

* Adjust the media guide then lock it.

Skip labels when printing

* Label size is not specified

properly. * Sensor sensitivity is not set

properly. * The media sensor is covered

with dust.

* Check if label size is setup correctly. * Calibrate the sensor by Auto Gap or

Manual Gap options. * Clear the GAP/Black mark sensor by

blower.

Wrinkle Problem

* Printhead pressure is

incorrect. * Ribbon installation is

incorrect. * Media installation is incorrect. * Print density is incorrect. * Media feeding is incorrect. * Print with thick media

* Please refer to section 4.2. * Please set the suitable density to have

good print quality. * Make sure the label guide touch the

edge of the media guide.

RTC time is incorrect when reboot the printer

* The battery has run down.

* Check if there is a battery on the main

board.

The left side printout position is incorrect

* Wrong label size setup. * The parameter Shift X in LCD

menu is incorrect.

* Set the correct label size. * Press [MENU]  [SELECT] x 3 

[DOWN] x 5  [SELECT] to fine tune the

parameter of Shift X.

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The printing position of small label is incorrect

* Media sensor sensitivity is

not set properly. * Label size is incorrect. * The parameter Shift Y in the

LCD menu is incorrect. * The vertical offset setting in

the driver is incorrect.

* Calibrate the sensor sensitivity again. * Set the correct label size and gap size. * Press [MENU]  [SELECT]

x3[DOWN]x6  [SELECT] to fine tune

the parameter of Shift Y. * If using the software BarTender, please

set the vertical offset in the driver.

LCD panel is dark and keys are not working

* The cable between main PCB

and LCD panel is loose.

* Check if the cable between main PCB

and LCD is secured or not.

LCD panel is dark but the LEDs are light

* The printer initialization is

unsuccessful.

* Turn OFF and ON the printer again. * Initialize the printer.

LCD panel is dark and LEDs are lit on, but the label is feeding forward

* The LCD panel harness

connector is loose.

* The LCD panel harness connector is

plugged upside down.

Ribbon encoder sensor doesn’t work

* The ribbon encoder sensor

connector is loose.

* Fasten the connector.

Ribbon end sensor doesn’t work

* The connector is loose. * The ribbon sensor hole is

covered with dust.

* Check the connector. * Clear the dust in the sensor hole by the

blower.

Cutter is not working

* The connector is loose.

* Plug in the connect cable correctly.

Power and Error LEDs are blinking fast

* Power switch OFF and ON

too fast.

* Turn off the printer and wait all LEDs are

dark, and turn on the printer again.

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8. Maintenance

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol

2. The cleaning process is described as following,

Printer Part

Method

Interval

Print Head

1. Always turn off the printer before

cleaning the print head.

2. Allow the print head to cool for a

minimum of one minute.

3. Use a cotton swab and 100% Ethanol

or Isopropyl Alcohol to clean the print head surface.

Clean the print head when changing a new label roll.

Platen Roller

1. Turn the power off.

2. Rotate the platen roller and wipe it

thoroughly with water.

Clean the platen roller when changing a new label roll

Peel Bar

Use the lint-free cloth with 100% ethanol to wipe it.

As needed

Sensor

Compressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum

As needed

Note:

 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may

damage the printer head.

 Regularly clean the print head and supply sensors once change a new media to keep printer

performance and extend printer life.

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