TSC TE210 User Manual

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USER’S

TE200/TE210/TE300/TE310 Series

THERMAL TRANSFER/DIRECT THERMAL BAR CODE PRINTER

MANUAL

The copyright in this manual, the software, and firmware in the printer described

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold

Condensed font is under license from the Monotype Corporation. Windows is a

registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not

represent a commitment on the part of TSC Auto ID Technology Co. No part of

this manual may be reproduced or transmitted in any form or by any means, for

any purpose other than the purchaser’s personal use, without the expressed

written permission of TSC Auto ID Technology Co.

iii

Agency Compliance and Approvals

TE200/TE300 Series:

EN 60950-1

TE200/TE300 Series:

more of the following measures:

EN 55032, Class A EN 55024 EN 60950-1

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

TE210/TE310 Series:

EN 55032, Class B EN 55024 EN 61000-3-2 EN 61000-3-3

FCC part 15B, Class A ICES-003, Class A

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conform à la norme NMB-003

du Canada.

This device complies with Part 15 of the FCC Rules. Operation is subject to

the following two conditions: (1) This device may cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

TE210/TE310 Series:

FCC part 15B, Class B

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or

-Reorient or relocate the receiving antenna.

and (2) this device must accept any interference received, including

NMB-003 du Canada.

TE200/TE300 Series:

AS/NZS CISPR 32, Class B

TE200/TE300 Series:

GB 17625.1

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/ TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may cause harmful interference,

interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003

Cet appareil numérique de la classe B est conforme à la norme

AS/NZS CISPR 32, Class A

TE210/TE310 Series:

UL 60950-1 CSA C22.2 No. 60950-1-07

EN 60950-1

GB 4943.1 GB 9254, Class A GB 17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可能需要用户对干扰采取切实可行的措施。

TE210/TE310 Series:

GB 4943.1 GB 9254, Class B

Energy Star for Imaging Equipment Version 2.0

TP TC 004 TP TC 020

IS 13252(Part 1)/ IEC 60950-1

KN 32 KN 35

Note: There may have certification differences in the series models, please refer to product label for accuracy.

Important safety instructions:

1. Read all of these instructions and keep them for later use.

2. Follow all warnings and instructions on the product.

3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.

Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.

4. The mains socket shall be installed near the equipment and easily accessible.

5. The unit must be protected against moisture.

6. Ensure the stability when installing the device, Tipping or dropping could cause damage.

7. Make sure to follow the correct power rating and power type indicated on marking label

provided by manufacture.

8. Please refer to user manual for maximum operation ambient temperature.

WARNING:

Hazardous moving parts, keep fingers and other body parts away.

CAUTION:

(For equipment with RTC (CR2032) battery or rechargeable battery pack)

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the Instructions as below.

1. DO NOT throw the battery in fire.

2. DO NOT short circuit the contacts.

3. DO NOT disassemble the battery.

4. DO NOT throw the battery in municipal waste.

5. The symbol of the crossed out wheeled bin indicates that the battery should not be

placed in municipal waste.

Caution: The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

CAUTION: Any changes or modifications not expressly approved by the grantee of this device

could void the user's authority to operate the equipment.

CE Statement:

This equipment complies with EU radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with

minimum distance 20 cm between the radiator & your body.

All operational modes:

2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)

5GHz: 802.11a,

The frequency, mode and the maximum transmitted power in EU are listed below:

2400 MHz – 2483.5 MHz: 19.88 dBm (EIRP)

5150 MHz – 5250 MHz: 17.51 dBm (EIRP)

5150-5350MHz for Only indoor use

5470-5725MHz for indoor/outdoor use

Restrictions In AZE

National restrictions information is provided below

Frequency Band Country Remark

5150-5350MHz

No license needed if used indoor and

Azerbaijan

5470-5725MHz

power not exceeding 30mW

Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type

[Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU

The full text of the EU declaration of conformity is available at the following internet

address: http:// www.tscprinters.com

RF exposure warning (Wi-Fi)

This equipment must be installed and operated in accordance with provided

instructions and must not be co-located or operating in conjunction with any other

antenna or transmitter. End-users and installers must be providing with antenna

installation instructions and transmitter operating conditions for satisfying RF

exposure compliance.

SAR Value: 0.736 W/kg

RF exposure warning (For Bluetooth)

The equipment complies with FCC RF exposure limits set forth for an uncontrolled

environment.

vii

The equipment must not be co-located or operating in conjunction with any other

antenna or transmitter.

Canada, Industry Canada (IC) Notices

This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.

Operation is subject to the following two conditions: (1) this device may not cause

interference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

Radio Frequency (RF) Exposure Information

The radiated output power of the Wireless Device is below the Industry Canada (IC)

radio frequency exposure limits. The Wireless Device should be used in such a

manner such that the potential for human contact during normal operation is

minimized.

This device has been evaluated for and shown compliant with the IC Specific

Absorption Rate (“SAR”) limits when installed in specific host products operated in

portable exposure conditions. (For Wi-Fi)

This device has also been evaluated and shown compliant with the IC RF Exposure

limits under portable exposure conditions. (Antennas are less than 20 cm of a

person's body). (For Bluetooth)

Canada, avis de l'Industry Canada (IC)

Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003

et RSS-210.

Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne

doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence,

notamment les interférences qui peuvent affecter son fonctionnement.

Informations concernant l'exposition aux fréquences radio (RF)

La puissance de sortie émise par l’appareil sans fil est inférieure à la limite

d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil

de façon à minimiser les contacts humains lors du fonctionnement normal.

Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific

Absorption Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des

dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le

Wi-Fi)

viii

Ce périphérique a également été évalué et démontré conforme aux limites

警語

d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles

(les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)

NCC

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻

率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二

條)

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立

即停用，並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或

工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法

第十四條)

BSMI Class A

這是甲類的資訊產品，在居住的環境使用中時，可能會造成射頻干擾，在這種情況下，

使用者會被要求採取某些適當的對策。

Model Name Resolution Print Speed

TE200 series

TE300 series

203 dpi Up to 6 IPS

300 dpi Up to 5 IPS

設備名稱

Equipment name

Polybrominated

〞係指限用物質之百分比含量超出百分比含量基準值。

Restricted substances and its chemical symbols

：熱轉式/熱感式條碼印表機，

型號（型式） Type designation (Type)： TE200 系列

多溴聯苯

biphenyls

(PBB)

多溴二苯醚

Polybrominated

diphenyl ethers

(PBDE)

單元Ｕnit

鉛Lead

(Pb)

汞Mercury

(Hg)

限用物質及其化學符號

六價鉻

鎘Cadmium

(Cd)

Hexavalent

chromium

(Cr+6)

內外塑膠件 ○ ○ ○ ○ ○ ○

內外鐵件 ○ ○ ○ ○ ○ ○

滾輪 ○ ○ ○ ○ ○ ○

電路板組件

晶片電阻

○ ○ ○ ○ ○

積層陶瓷表面

○ ○ ○ ○ ○ ○

黏著電容

集成電路-IC

○ ○ ○ ○ ○ ○

電源供應器 ○ ○ ○ ○ ○ ○

印字頭 ○ ○ ○ ○ ○ ○

馬達

○ ○ ○ ○ ○

插座 ○ ○ ○ ○ ○ ○

線材 ○ ○ ○ ○ ○ ○

備考1.〝超出0.1 wt %〞及〝超出0.01 wt %

Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the

reference percentage value of presence condition.

備考2.〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。

Note 2：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of

presence.

備考3.〝－〞係指該項限用物質為排除項目。

Note 3：The “−” indicates that the restricted substance corresponds to the exemption.

For MFi Bluetooth

Use of the Made for Apple badge means that an accessory has been designed to connect

specifically to the Apple product(s) identified in the badge, and has been certified by the

developer to meet Apple performance standards. Apple is not responsible for the operation of

this device or its compliance with safety and regulatory standards.

For US Model

Made for iPhone®XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus,

iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus,

iPhone 5s, iPad Pro® 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad® (6th generation),

iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air® 2,

iPad mini™ 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch® (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries.

For JP Model

Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus,

iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus,

iPhone 5s, iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation),

iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2,

iPad mini 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries. The trademark “iPhone” is used in Japan with a license from Aiphone K.K.

Except for US, JP Model

Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus,

iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus,

iPhone 5s, iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation),

iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2,

iPad mini 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch (6th generation)

iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other

countries.

Contents

1. Introduction ..........................................................................................................1

1.1 Product Introduction ......................................................................................... 1

1.2 Product Features ............................................................................................... 2

1.2.1 Printer Standard Features ...................................................................... 2

1.2.2 Printer Optional Features ....................................................................... 3

1.2.3 Label Print Module Features (Optional) ................................................ 4

1.3 General Specifications ...................................................................................... 5

1.4 Print Specifications ............................................................................................5

1.5 Ribbon Specifications ........................................................................................6

1.6 Media Specifications ..........................................................................................6

2. Operations Overview ...........................................................................................7

2.1 Unpacking and Inspection ................................................................................ 7

2.2 Printer Overview ................................................................................................ 8

2.2.1 Front View ............................................................................................... 8

2.2.2 Interior View ............................................................................................ 9

2.2.3 Rear View ................................................................................................ 9

3. Setup ................................................................................................................... 10

3.1 Setting up the Printer ...................................................................................... 10

3.2 Loading the Ribbon ......................................................................................... 11

3.3 Loading the Media ........................................................................................... 14

3.3.1 Loading the Roll Labels ....................................................................... 14

3.3.2 External Label Roll Mount Installation (Option) .................................. 17

3.3.3 Loading the Media in Cutter mode (TE210/TE310 Series only, dealer

option) ............................................................................................................ 19

3.3.4 Loading the Media in Peel-off Mode (TE210/TE310 Series only, dealer

option) ............................................................................................................ 21

3.4 Installing the Print Engine (Option) ................................................................ 23

4. LED and Button Functions ............................................................................... 24

4.1 LED Indicator ................................................................................................... 24

4.2 Regular Button Functions .............................................................................. 24

4.3 Power-on Utilities ............................................................................................ 24

4.3.1 Gap/Black Mark Sensor Calibration .................................................... 25

4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ..................... 26

4.3.3 Printer Initialization .............................................................................. 29

xii

4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark

Sensor ............................................................................................................ 30

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor ...... 30

4.3.6 Skip AUTO.BAS .................................................................................... 31

5. Diagnostic Tool .................................................................................................. 32

5.1 Start the Diagnostic Tool ................................................................................ 32

5.2 Printer Function .............................................................................................. 33

5.3 Calibrating Media Sensor by Diagnostic Tool ................................................ 34

5.4 Setting Wi-Fi by Diagnostic Tool (Optional) .................................................. 35

5.5 Setting Bluetooth by Diagnostic Tool (Optional) .......................................... 36

6. Troubleshooting ................................................................................................. 37

6.1 Common Problems ......................................................................................... 37

7. Maintenance ....................................................................................................... 39

Revise History ........................................................................................................ 41

1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

The TE200/TE210/TE300/TE310 series printer features the single motor that is capable of

handling a large capacity of 300 meters ribbon and large rolls of media inside its sleek design. If

the 5” interior label capacity is not enough, simply add an external media roll mount and the TE

series can easily handle 8” OD rolls of labels designed for expensive industrial label printers.

To meet the various printing requirements, TE200/TE300 and TE210/TE310 series provides

different memory capacity. Moreover, TE210/TE310 series have optional peel-off and cutter kits

for users to purchase. The movable black mark sensor design can accept a wide range of label

media. All of the most frequently used bar code formats are included. Fonts and bar codes can

be printed in any one of the four directions.

The TE200/TE210/TE300/TE310 series printer is built-in the high quality, high-performance

MONOTYPE IMAGING

True Type font engine and one CG Triumvirate Bold Condensed

smooth font. With flexible firmware design, user can also download the True Type Font from PC

into printer memory for printing labels. Besides the scalable font, it also provides a choice of

eight different sizes of the alphanumeric bitmap font. By integrating rich features, it is the most

cost-effective and high-performance printer in its class!

To print label formats, please refer to the instructions provided with your labeling software; if you

need to write the custom programs, please refer to the TSPL/TSPL2 programming manual that

can be found on TSC website at http://www.tscprinters.com.

• Applications

o Manufacturing & Warehousing

 Work in Progress

 Item Labels

 Instruction labels

o Parcel Post

o Small Office/ Home Office

 Specimen Identification

 Shipping/ Receiving Labels

 Agency labels

o Healthcare

 Patient Identification

 Pharmacy

o Retail Marking

 Price tags

 Shelf labels

 Jewelry tags

1.2 Product Features

TE200

model)

TE300

model)

TE210

model)

TE310

model)

SD card reader (Reserve a PIN connector for updating Standard industry emulations right out of the box including

Eltron® and Zebra® language support

○ ○ ○

Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degrees)

1.2.1 Printer Standard Features

The printer offers the following standard features.

Product standard feature

Thermal transfer printing

Direct thermal printing

Plastic

Gap sensor

Reflective, full-range moveable black mark sensor

Ribbon sensor

Head open sensor

USB 2.0 (Hi-Speed) interface

16 MB DRAM memory

64 MB DRAM memory - -

8 MB Flash memory

128 MB Flash memory

firmware by card when doing maintenance.)

RTC

(203 dpi

○ ○ ○ ○

○ ○

- -

- - - -

- -

(300 dpi

(203 dpi

- -

○ ○

- -

○ ○

(300 dpi

BUZZER

One button for feed and pause

One LED indicator for 3 colors

Internal 8 alpha-numeric bitmap fonts

Internal Monotype Imaging® true type font engine with one

CG Triumvirate Bold Condensed scalable font

Downloadable fonts from PC to printer memory

Downloadable firmware upgrades

- -

○ ○ ○ ○

○

○ ○ ○ ○

○ ○

Text, bar code, graphics/image printing (Please refer to the

TSPL/TSPL2 programming manual for supporting code

Supported bar code

Supported image

1D bar code

2D bar code

Code128 subsets

C, EAN128,

Interleaved 2 of 5,

Interleaved 2 of 5

with check digit,

Code39, Code39

with check digit,

Code93, EAN13,

EAN8, UPCA,

UPCE, EAN and

UPC 2 (5) digits

on, Codabar,

Postnet, MSI, MSI

with check digit,

PLESSEY, China

post, ITF14,

Code11, TELEPEN,

PLANET, Code49,

Deutsche Post

Post Leitcode,

User

options

Dealer

options

Factory options

For TE210/TE310 Series only:

page)

Code128UCC,

A、B、

GS1 DataBar,

GS1

DataMatrix,

Maxicode,

AZTEC,

PDF417, QR

Code, Micro

PDF 417

BITMAP, BMP, PCX (Max. 256 colors graphics)

add-

○ ○ ○ ○

TELEPENN,

Identcode, Deutsche

LOGMARS

1.2.2 Printer Optional Features

The printer offers the following optional features.

Product option feature

Extended plate for external roll mount assembly with

3” core label spindle (8.4 OD)

Internal Bluetooth v4.0

KP-200 Plus (with RS-232 interface)

External BT module (with RS-232 interface)

○

Peeler module

○

Regular full cut cutter (Guillotine cutter)

Max. print speed

Media thickness: 0.06~0.19 mm

Media type: receipt and label liner w/o glue

Regular full/partial cutter (Guillotine cutter)

Media thickness: 0.06~0.19 mm

Media type: receipt and label liner w/o glue

Internal Wi-Fi module

Note: 1. Option for either internal Wi-Fi or internal Bluetooth only, not coexistence.

2. Except for the linerless cutter, all TSC regular/heavy duty/care label cutters DO NOT

cut on media with glue.

1.2.3 Label Print Module Features (Optional)

Product option feature

Resolution 8 dots/mm (203 DPI) 12 dots/mm (300 DPI)

152.4 mm (6”)/second 127 mm (5”)/second

Print Module

Max. print width 108 mm (4.25”) 105.7 mm (4.16”)

Physical

196.0 mm (W) x 161.0 mm (L) x 145.0 mm (H)

○

Platform

Power Supply

Supported Media

Support Ribbon

dimension

(7.72” (W) x 6.34” (L) x 5.71” (H))

Weight 1.43 kg (3.15 lbs)

Memory 128 MB Flash memory, 64 MB SDRAM

Interface USB2.0, RS-232, Internal Ethernet 10/100 Mbps, USB host

Real time clock Option

Buzzer Standard

Input AC 100-240V, 2.5A, 50-60Hz

Output DC 24V, 2.5A, 60W

Media type Continuous, black mark, die-cut, notched, fan-fold

Media wound type

Outside wound

Media width 20 ~ 112 mm (0.8” ~ 4.4”)

Min. media length

5 mm (0.2”)

Media thickness 0.06mm ~ 0.19 mm (2.36 ~ 7.48 mil)

Ribbon type WAX, RESIN, WAX-RESIN

Wound type Outside wound

Ribbon width 40 ~ 110 mm (1.6” ~ 4.3”)

Ribbon capacity

300 m long, max. OD 67 mm, 1” core (ink coated outside)

110 m long, max. OD 40 mm, 0.5” core (ink coated outside)

 1” label spindle, fixing tab x 2, 1.5” adapter x 2

Accessory

Standard

 1” ribbon spindle x 2 for 300M ribbon

 1” ribbon paper core

 Peel-off module

204 mm (W) x 164 mm (H) x 280 mm (L)

Output: DC 24V, 2.5A, 60W, LPS

Optional

 Guillotine cutter (full cut and partial cut)

 External roll mount, media OD. 214 mm (8.4”) with 76.2

mm (3”) core

1.3 General Specifications

General

Specifications

Physical dimensions

Weight 2.4kg 2.5kg

Electrical

Environmental

condition

External universal switching power supply

Input: AC 100-240V, 2A, 50-60 Hz

Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing

Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

TE200/TE300 TE210/TE310

1.4 Print Specifications

Specifications

Print head

resolution

Printing method Thermal transfer and direct thermal

Dot size

(width x length)

Print speed

(inches per

second)

Print speed for

peel mode

Max. print width 108 mm (4.25”) 105.7 mm (4.16”) 108 mm (4.25”) 105.7 mm (4.16”)

Max. print length 2,794 mm (110”) 1,016 mm (40”) 25,400 mm (1000") 11,430 mm (450")

TE200

(203 dpi model)

203 dots/inch

(8 dots/mm)

0.125 x 0.125 mm

(1 mm = 8 dots)

Up to 6 ips Up to 5 ips Up to 6 ips Up to 5 ips

(1 mm = 11.8 dots)

N/A

TE300

(300 dpi model)

300 dots/inch

(12 dots/mm)

0.084 x 0.084 mm

TE210

(203 dpi model)

203 dots/inch

(8 dots/mm)

0.125 x 0.125 mm

(1 mm = 8 dots)

Up to 3 ips

TE310

(300 dpi model)

300 dots/inch

(12 dots/mm)

0.084 x 0.084 mm

(1 mm = 11.8 dots)

1.5 Ribbon Specifications

(203 dpi model)

(300 dpi model)

(203 dpi model)

(300 dpi model)

Continuous, die-cut, black mark, fan-fold, notch

Ribbon Specifications

Ribbon outside diameter 1” core: Max. 67mm

0.5” core: Max. 40mm

Ribbon length 1” inner core: 300 meters

0.5” inner core: 110 meters

Ribbon core inside diameter 0.5 and 1 inch

Ribbon width 40 ~ 110 mm

Ribbon wound type Outside wound

1.6 Media Specifications

Media Specifications

TE200

Label roll capacity Max. 5” OD

Media type

Media wound type Outside wound

Media width 20mm ~ Max. 112 mm

Media thickness 0.06 mm (2.36 mil) ~ 0.19 mm (7.48 mil)

Media core diameter 1” (25.4 mm) & 1.5” (38 mm) ID core

Label length 5 mm ~ Max. printing length

Label length (peeler mode) N/A 1" ~ 6" (25.4 ~ 152.4 mm)

Label length (cutter mode) N/A 1" ~ Max. printing length

Gap height Min. 2 mm (0.09”)

Black mark height Min. 2 mm (0.09”)

Black mark width Min. 8 mm (0.31”)

TE300

TE210

TE310

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully

inspect the packaging and printer upon receiving the bar code printer. Please retain the

packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit

 One quick installation guide

 One power cord

 One external universal switching power supply

 One USB interface cable

 A pair of 1” Ribbon spindles for 300M ribbon

 One 1’’ ribbon paper core

 One label spindle with two fixing tabs and two 1.5” adapters

If any parts are missing, please contact the Customer Service Department of your purchased

reseller or distributor.

2.2 Printer Overview

2.2.1 Front View

1. LED indicator

2. Feed/Pause button

3. Top cover open tab

4. Paper exit chute

2.2.2 Interior View

10.

11.

12.

13.

14.

OPEN

Printer top cover

Ribbon supply spindle

Ribbon supply hub

Ribbon rewind hub

Media supply spindle

Platen roller

Black mark sensor

Gap sensor

Ribbon rewind spindle

Print head release button

Fixing tabs

WARNING

HAZARDOUS MOVING PARTS

KEEP FINGERS AND OTHER

BODY PARTS AWAY

Media guide

Media guide adjustment knob

Print head

2.2.3 Rear View

2 3

6 5

1. Power switch

2. Power jack socket

3. USB interface (USB 2.0/Hi-Speed mode)

4. USB host (TE210/TE310 Series only)

5. RS-232 interface (TE210/TE310 Series only)

6. Ethernet interface (TE210/TE310 Series only)

Note:

The interface picture here is for reference only. Please refer to the product specification for

the interfaces availability.

3. Setup

” side to open the

right

3.1 Setting up the Printer

Place the printer on a flat, secure surface, then

follow the steps below:

1. Plug the power cord into the AC power cord

socket at the rear of the printer. Then, plug

the other side into a properly grounded

power outlet.

2. Connect the printer to the computer with the

provided USB cable.

3. Push the power switch on “-

power of printer.

4. If you would like to watch printer installation

videos, please scan the QR code on the

side for more information.

Note:

* Please switch OFF printer power switch prior to plugging in the power cord to printer power jack.

* The interface picture here is for reference only. Please refer to the product specification for the interfaces

availability.

3.2 Loading the Ribbon

1. Open the printer top cover by

pressing the top cover open tabs

located on each side of the printer.

2. Insert the paper core to the ribbon

rewind spindle.

Note: Please follow the direction

when installing the ribbon rewind

spindle.

3. Insert the right side of ribbon rewind

spindle first. Then, insert the left side

to the hole at the left side of ribbon

rewind hub (green).

Note:

It can also be substituted by 0.5 or

1 inch paper roll with notches on

both sides. Please insert it at the

ribbon rewind hub directly.

4. Push the print head release button to

open the print head mechanism.

OPEN

5. Insert the ribbon to the ribbon

spindle.

Note: The ribbon spindle can be

substituted by insert the ribbon

with notches on both sides to the

ribbon mechanism directly.

6. Insert the right side of ribbon supply

spindle (marked “R”) to the ribbon

supply hub first. Then, insert the left

side of ribbon supply spindle to the

hole at the left side of ribbon supply

hub (green).

Ribbon loading path

7. Pull the leader of the ribbon through

the print head and stick the leader of

the ribbon onto the ribbon rewind

paper core.

8. Turn the ribbon rewind hub until the

ribbon plastic leader is thoroughly

wound and the black section of the

ribbon covers the print head.



9. Close the print head mechanism with

both hands and make sure the

latches are engaged securely.

Note:

Please refer to printer installation videos at TSC YouTube.

3.3 Loading the Media

Media spindle attached with two fixing tabs and two 1.5” adapters

3.3.1 Loading the Roll Labels

1. Open the printer top cover by

pressing the top cover open tabs

located on each side of the printer.

2. Insert the paper roll into the media

supply spindle and use two fixing

tabs to fix the paper roll onto the

center of the spindle. (If your paper

width is 4”, you can remove the

fixing tabs on both side of the

media supply spindle.)

3. Place the paper roll onto the paper

roll mount.

4. Push the print head release button

to open the print head mechanism.

Gap sensor

Platen roller

Note: The black mark sensor position is moveable and the gap sensor is fixed.

Please make sure the gap or black mark is at the location where media gap/black

mark will pass through for sensing.

5. Feed the paper, printing side face

up, through the media sensor and

place the label leading edge onto

the platen roller. Move the media

guides to fit the label width.

Black mark sensor

6. Close the print head mechanism

with both hands and make sure the

latches are engaged securely.

7. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected

* Please refer to videos at TSC YouTube.

sensor. (Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click

the “Calibrate Sensor” button ) Please refer to section 5.3.

Note:

* Please calibrate the gap/ black mark sensor when changing media.

 Media Loading path

3.3.2 External Label Roll Mount Installation (Option)

1” label spindle

3” label spindle

1. Attach the extended plate on the

bottom of the printer.

2. Insert a 3” (or 1”) label spindle into a

paper roll. Then, install it on the

external paper roll mount.

3. Feed the media through the rear

external label entrance chute.

4. Refer to chapter 3.3.1 to install the

label. Use “Diagnostic Tool” to set

the media sensor type and calibrate

the selected sensor.

Note:

Please calibrate the gap/black mark sensor when changing media.

3.3.3 Loading the Media in Cutter mode (TE210/TE310 Series only, dealer option)

1. Refer to chapter 3.3.1 to install the

label. Use “Diagnostic Tool” to set

the media sensor type and calibrate

the selected sensor.

2. Open the printer top cover by

pressing the top cover open tabs

located on each side of the printer.

3. Push the print head release button

to open the print head mechanism

and feed the media through the

media sensor. Move the media

guides to fit the label width.

4. Lead the media through the cutter

paper opening.

5. Close the print head mechanism as

indicated.

6. Close the printer cover. Use the

“Diagnostic Tool” to set the printer

for cutter mode by selecting

“CUTTER” option for Post-Print

Action setting then click “Set”

button to enable the cutter mode.

Press the FEED button to test.

Note:

Please calibrate the gap/black mark sensor when changing media.

3.3.4 Loading the Media in Peel-off Mode (TE210/TE310 Series only, dealer option)

1. Refer to chapter 3.3.1 to install the

label. Use “Diagnostic Tool” to set

the media sensor type and calibrate

the selected sensor.

2. Open the printer top cover by

pressing the top cover open tabs

located on each side of the printer.

3. Push the print head release button

to open the print head mechanism

and feed the media through the

media sensor. Move the media

Liner

guides to fit the label width.

4. Pull the label through the front of

the printer and take some labels off

only leave the liner.

Label

Close the media cover and complete

Peel-off cover slot

5. Open the peel-off cover. Feed the

liner into peel-off cover slot.

6. Close the peel-off module. Use the

“Diagnostic Tool” to set the peel-off

mode by selecting “PEEL” option

for Post-Print Action setting then

click “Set” button to enable the

peel-off mode.

Note:

The peeler module only support plain paper.

peeler module installation.

3.4 Installing the Print Engine (Option)

1. Refer to chapter 3.3.1 to install the

2. Open the printer top cover by

3. Push the print head release button

label. Use “Diagnostic Tool” to set

the media sensor type and calibrate

the selected sensor.

pressing the top cover open tabs

located on each side of the printer.

to open the print head mechanism

and feed the media through the

media sensor. Move the media

Liner

guides to fit the label width.

5. Pull the label through the front of

the printer and take some labels off

only leave the liner.

Label

4. LED and Button Functions

is downloading data from PC to

This printer has one button and one three-color LED indicator. By indicating the LED with

different color and pressing the button, printer can feed labels, pause the printing job, select

and calibrate the media sensor, print printer self-test report, reset printer to defaults

(initialization). Please refer to the button operation below for different functions.

4.1 LED Indicator

LED Color Description

Green/Solid

Green/Flash This illuminates that the system

Amber This illuminates that the system is clearing data from printer.

Red/Solid This illuminates printer head open, cutter error.

Red/Flash

This illuminates that the power is on and the device is ready to

use.

memory or the printer is paused.

This illuminates a printing error, such as head open, paper

empty, paper jam, ribbon empty, or memory error etc.

4.2 Regular Button Functions

1. Feed labels

When the printer is at ready states (Green/Solid), press the button to feed one label to the

beginning of next.

2. Pause the printing job

When the printer is at printing states, press the button to pause a print job. When the printer is

paused the LED will be green blinking. Press the button again to continue the printing job.

4.3 Power-on Utilities

There are six power-on utilities to set up and test printer hardware. These utilities are activated

by pressing FEED button then turning on the printer power simultaneously and release the

button at different color of LED.

Please follow the steps below for different power-on utilities.

1. Turn off the printer power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED indicates with different color for different functions.

as media sensor and

Power on utilities The LED color will be changed as following pattern:

LED color

Amber Red

Functions

1. Gap / black mark sensor calibration

2. Gap / black mark sensor calibration,

Release

Self-test and enter dump mode

3. Printer initialization

4. Set black mark sensor as media

Release

sensor and calibrate the black mark

sensor

5. Set gap sensor

calibrate the gap sensor

6. Skip AUTO.BAS

4.3.1 Gap/Black Mark Sensor Calibration

(5 blinks)

Amber

(5 blinks)

Green

(5 blinks)

Green/Amber

(5 blinks)

Red/Amber

(5 blinks)

Release

Solid green

Release

Gap/black mark sensor sensitivity should be calibrated at the following conditions:

1. A brand new printer

2. Change label stock

3. Printer initialization

Please follow the steps below to calibrate the ribbon and gap/black mark sensor.

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks).

 It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.

 The LED color will be changed as following order：

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)

 red/amber (5 blinks)  solid green

Note:

Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to

calibrate the sensor.

For more information about GAP and BLINE command, please refer to TSPL/TSPL2 programming

manual.

4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode

While calibrate the gap/black mark sensor, printer will measure the label length, print the

internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or

black mark sensor, depends on the sensor setting in the last print job.

Please follow the steps below to calibrate the sensor.

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5

blinks)

 The LED color will be changed as following order.

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)

 red/amber (5 blinks)  solid green

4. It calibrates the sensor and measures the label length and prints internal settings then enter

the dump mode.

Note:

Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior to

calibrate the sensor.

For more information about GAP and BLINE command, please refer to TSPL/TSPL2 programming

manual.

 Self-test

language.

Printer will print the printer configuration after gap/black mark sensor calibration. Self-test

printout can be used to check if there is any dot damage on the heater element, printer

configurations and available memory space.

Self-test printout

Model name F/W version Firmware checksum Printer S/N TSC configuration file System date System time Printed mileage (meter) Cutting counter

Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch)

Gap/black mark sensor intension

Code page Country code

ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion

Note: ZPL is emulating for Zebra

RS232 serial port configuration

Numbers of download files Total & available memory space

Print head check pattern

 Dump mode

Printer will enter dump mode after printing printer configuration. In the dump mode, all

characters will be printed in 2 columns as following. The left side characters are received from

your system and right side data are the corresponding hexadecimal value of the characters. It

allows users or engineers to verify and debug the program.

ASCII Data

Note:

1. Dump mode requires 4” wide paper width.

2. Turn off / on the power to resume printer for normal printing.

Hex decimal data related to left

column of ASCII data

4.3.3 Printer Initialization

Printer initialization is used to clear DRAM and restore printer settings to defaults.

Printer initialization is activated by the following procedures.

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the

5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)

 red/amber (5 blinks)  solid green

Printer configuration will be restored to defaults as below after initialization.

Parameter Default setting

Speed 127 mm/sec (5 ips) (203DPI)

76 mm/sec (3 ips) (300DPI)

Density 8

Label Width

Label Height

Sensor Type Gap sensor

Gap Setting

Print Direction 0

Reference Point 0,0 (upper left corner)

Offset 0

Tear Mode On

Peel off Mode Off

Cutter Mode Off

Code Page 850

Country Code 001

Clear Flash Memory No

4" (101.5 mm)

0.12" (3.0 mm)

4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor

Please follow the steps as below.

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will

do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)

 red/amber (5 blinks)  solid green

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor

Please follow the steps as below.

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber

will do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks) 

red/amber (5 blinks)  solid green

4.3.6 Skip AUTO.BAS

TSPL2 programming language allows user to download an auto execution file to flash memory.

Printer will run the AUTO.BAS program immediately when turning on printer power. The

AUTO.BAS program can be interrupted without running the program by the power-on utility.

Please follow the procedures below to skip an AUTO.BAS program.

1. Turn off printer power.

2. Press the FEED button and then turn on power.

3. Release the FEED button when LED becomes solid green.

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks) 

red/amber (5 blinks)  solid green

4. Printer will be interrupted to run the AUTO.BAS program.

5. Diagnostic Tool

Printer functions

Interface

Printer Status

TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore

a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware;

create a printer bitmap font; and send additional commands to a printer. With the aid of this

powerful tool, you can review printer status and settings in an instant, which makes it much

easier to troubleshoot problems and other issues.

5.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,

Command Tool) included in the Diagnostic utility.

Features tab

Printer setup

5.2 Printer Function

Calibrate the sensor specified in the Printer Setup group media sensor field

Setup the IP address, subnet mask, gateway for the on board Ethernet

Initialize the printer and restore the settings to factory default. (Please refer section 4.3.3)

Print printer configuration (Please refer section

4.3.2)

1. Select the PC interface connected with bar code printer.

The default interface setting is

USB interface. If USB interface

is connected with printer, no

other settings need to be

changed in the interface field.

2. Click the “Printer Function” button to setup.

3. The detail functions in the Printer Function Group are listed as below.

Function Description

Calibrate Sensor

Ethernet Setup

RTC Setup Synchronize printer Real Time Clock with PC

Print Test Page Print a test page

Reset Printer Reboot printer

Factory Default

Dump Text To activate the printer dump mode.

Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program

Configuration Page

Password Setup Set the password to protect the settings

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start

guide on TSC website.

5.3 Calibrating Media Sensor by Diagnostic Tool

1. Make sure the media is already installed and print head mechanism is closed. (Please refer

to section 3.3.)

Gap sensor Black mark sensor

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB.)

The default interface setting is

USB interface. If USB interface

is connected with printer, no

other settings need to be

changed in the interface field.

4. Click the “Calibrate Sensor” button.

5. Select the media type and click the “Calibrate” button.

5.4 Setting Wi-Fi by Diagnostic Tool (Optional)

1. Make sure the media is installed ready and media cover is closed.

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB)

The default interface setting is

USB interface. If USB interface

is connected with printer, no

other settings need to be

changed in the interface field.

4. Select “Wireless” tab and “Built-in wireless module” item.

5. Enter and select the new WLAN settings in the editor.

6. Press “Set” button to set the new settings to the printer.

7. Press “Get” button to make sure WLAN is set properly.

5.5 Setting Bluetooth by Diagnostic Tool (Optional)

2 5

1. Make sure the media is installed ready and media cover is closed.

2. Turn on the printer power switch.

3. Open Diagnostic tool and set interface. (The default setting is USB)

The default interface setting is

USB interface. If USB interface

is connected with printer, no

other settings need to be

changed in the interface field.

4. Select “Wireless” tab and “Built-in wireless module” item.

5. Enter the new BT Local Name or BT PIN Code in the editor.

6. Press “Set” button to set the new BT name or BT PIN code of the printer.

7. Press “Get” button to get back the settings. Make sure the Bluetooth module

settings are set properly.

6. Troubleshooting

Ribbon End

* Gap/black mark sensor is not

well connected to

* Re-connect cable to interface.

your program if there is a command

PRINT at the end of the file and there must

line.

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

Problem Possible Cause Recovery Procedure

Power indicator does not

illuminate.

- The printer status from

DiagTool shows “Head

Open”.

- The LED shows “Red (solid)”.

- The printer status from

DiagTool shows “

Err.” Or “Ribbon Encoder

Err.”

- The LED shows “Red

(blinking)”.

- The printer status from

DiagTool shows “Out of

Paper”.

- The LED shows “Red

(blinking)”.

* The power cord is not

properly connected.

* The printer carriage is open. * Please close the print carriage.

* Running out of ribbon. * The ribbon is installed

incorrectly.

* Running out of label. * The label is installed

incorrectly.

* Gap/black mark sensor is not

calibrated.

* Plug the power cord in printer and outlet. * Switch the printer on.

* Supply a new ribbon roll.

* Please refer to the steps on section 3.2 to

re-install the ribbon.

* Supply a new label roll. * Please refer to the steps on section 3.3 to

reinstall the label roll.

* Calibrate the gap/black mark sensor.

- The printer status from

DiagTool shows “Paper Jam”.

- The LED shows “Red

(blinking)”.

Not Printing

set properly.

* Make sure label size is set

properly.

* Labels may be stuck inside

the printer mechanism.

* Cable is not

serial or USB interface or parallel port.

* The serial port cable pin

configuration is not pin to pin connected.

* Calibrate the gap/black mark sensor. * Set label size correctly.

* Change a new cable. * Ribbon and media are not compatible. * Verify the ribbon-inked side. * Reload the ribbon again. * Clean the print head. * The print density setting is incorrect. * Print head’s harness connector is not well

connected with printhead. Turn off the printer and plug the connector again.

* Check

have CRLF at the end of each command

Memory full

* Ribbon and media is loaded

incompatible.

* Reload the supply.

the print head properly.

* Label size is not specified

with dust.

Media sensor sensitivity is not

* Calibrate the sensor sensitivity again.

If using the software BarTender, please set

the left or

* Ribbon installation is

* Media feeding is incorrect.

guide touch the edge

* The print head is dirty. * The platen roller is dirty.

* Clean the print head. * Clean the platen roller.

* The printer is in Hex Dump

mode.

* Turn off and on the printer to skip the

dump mode.

( FLASH / DRAM )

* The space of FLASH/DRAM

is full.

* Delete unused files in the FLASH/DRAM.

Poor Print Quality

Skip labels when printing

The printing position of small

label is incorrect

incorrectly

* Dust or adhesive

accumulation on the print head.

* Print density is not set

properly.

* Printhead element is

damaged.

* Ribbon and media are

properly.

* Sensor sensitivity is not set

properly.

* The media sensor is covered

set properly. * Label size is incorrect. * The vertical offset setting in

the driver is incorrect.

* Clean the print head. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print

head test pattern if there is dot missing in the pattern.

* Change proper ribbon or proper label

media.

* The print head mechanism does not latch

* Check if label size is setup correctly. * Calibrate the sensor by Auto Gap or

Manual Gap options.

* Clear the GAP/Black mark sensor by

blower.

* Set the correct label size and gap size. *

the vertical offset in the driver.

Missing printing on

right side of label

Wrinkle problem

Gray line on the blank label

Irregular printing

* Wrong label size setup. * Set the correct label size.

incorrect. * Media installation is incorrect. * Print density is incorrect.

* Please set the suitable density to have

good print quality.

* Make sure the label

of the media guide.

7. Maintenance

1. Always turn off the printer before

surface.

Clean the print head when changing a new

1. Turn the power off. it

a cotton swab, or lint-free cloth.

Clean the platen roller when changing a

Use the lint-free cloth with 100% ethanol to wipe it.

Exterior

Wipe it with water-dampened cloth

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab

 Lint-free cloth

 Vacuum / Blower brush

 100% ethanol

2. The cleaning process is described as following,

Printer Part Method Interval

Print Head

Platen Roller

cleaning the print head.

2. Allow the print head to cool for a minimum of one minute.

3. Use a cotton swab and 100% ethanol to clean the print head

2. Rotate the platen roller and wipe thoroughly with 100% ethanol and

label roll.

new label roll.

Tear Bar/Peel Bar

Sensor

Interior

Note:

 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.

 Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.

 Regularly clean the print head and supply sensors once change a new ribbon to keep printer

performance and extend printer life.

Compressed air or vacuum Monthly

Brush or vacuum As needed

As needed

 The maximum printing ratio per dot line is 15% for this printer. To print the full web black line,

the maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer

and 3.3mm for 300 DPI resolution printer.

Revise History

Date Content Editor

2018/1/23

2019/3/21

2019/4/24

2019/5/13

2019/10/4

2019/11/22

2020/3/20

2020/4/20

Revise Agency Compliance and Approvals

Add Ch.7 Maintenance note Kate

Revise Ch.

Regular full/partial cutter (Guillotine cutter) specification

Add notes on Ch.1.2.2 Kate

Revise CCC certification logo Kate

Add Ch.1.2.3 Label Print Module Features (Optional) Kate

Add MFi info(BT) Camille

- Modify Ch. 1.2.2

- Add Ch.5.4 Setting Wi-Fi by Diagnostic Tool (Optional)

Add Ch.5.5 Setting Bluetooth by Diagnostic Tool (Optional)

1.2.2 Regular full cut cutter (Guillotine cutter) and

Kate

Camille

Corporate Headquarters Li Ze Plant

TSC Auto ID Technology Co., Ltd.

9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com

tech_support@tscprinters.com

TSC TE210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Introduction

1.1 Product Introduction

1.2 Product Features

1.2.1 Printer Standard Features

1.2.2 Printer Optional Features

1.2.3 Label Print Module Features (Optional)

1.3 General Specifications

1.4 Print Specifications

1.5 Ribbon Specifications

1.6 Media Specifications

2. Operations Overview

2.1 Unpacking and Inspection

2.2 Printer Overview

2.2.1 Front View

2.2.2 Interior View

2.2.3 Rear View

3. Setup

3.1 Setting up the Printer

3.2 Loading the Ribbon

3.3 Loading the Media

3.3.1 Loading the Roll Labels

3.3.2 External Label Roll Mount Installation (Option)

3.3.3 Loading the Media in Cutter mode (TE210/TE310 Series only, dealer option)

3.3.4 Loading the Media in Peel-off Mode (TE210/TE310 Series only, dealer option)

3.4 Installing the Print Engine (Option)

4. LED and Button Functions

4.1 LED Indicator

4.2 Regular Button Functions

4.3 Power-on Utilities

4.3.1 Gap/Black Mark Sensor Calibration

4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode

4.3.3 Printer Initialization

4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor

4.3.6 Skip AUTO.BAS

5. Diagnostic Tool

5.1 Start the Diagnostic Tool

5.2 Printer Function

5.3 Calibrating Media Sensor by Diagnostic Tool

5.4 Setting Wi-Fi by Diagnostic Tool (Optional)

5.5 Setting Bluetooth by Diagnostic Tool (Optional)

6. Troubleshooting

6.1 Common Problems

7. Maintenance

Revise History