TSC TDP-245 Plus, TDP-247, TDP-345 Service Manual

TDP-245 Plus/ TDP-247/ TDP-345

SERVICE
MANUAL

DIRECT THERMAL BAR CODE PRINTER

i

1. OVERVIEW ........................................................................................................................................... 1

1.1 Front View ...................................................................................................... 1

1.2 Rear View ....................................................................................................... 1

1.3. Specification ................................................................................................. 2

1.3.1. Printer (TDP-245 Plus) ...................................................................................... 2

1.3.2. Printer (TDP-247/ TDP-345) ............................................................................. 5

1.3.3. LED .................................................................................................................... 8

1.3.4. Button Operation ................................................................................................ 9

1.4. Supply Specification .................................................................................. 12

1.4.1. Paper ................................................................................................................. 12

2. ELECTRONICS ................................................................................................................................... 13

2.1 Summary of Board Connectors ................................................................. 13

2.2 Pin Configuration ........................................................................................ 16

3. REPLACE and INSTALL IMPORTANT PARTS ................................................................................. 18

3.1. Replacing Top Cover .................................................................................. 18

3.2. Replacing Lower Cover and main PCB .................................................... 19

3.3. Replacing Platen Assembly ....................................................................... 21

3.4. Replacing the Stepping Motor Assembly and Stepping Motor .............. 22

3.5. Replacing Label Guide Adjustment Knob Assembly .............................. 24

3.6. Replacing Gap/Black Mark Sensor Assembly ......................................... 26

3.7. Replacing Print Head Module Assembly .................................................. 27

3.8. Replacing Head Open Micro Switch ......................................................... 28

3.9. Replacing Feed Button and Feed Button PCB ........................................ 29

3.10. Install SD Memory Card ................................................................ ........... 30

3.11. Peel-Off Installation (Option) Assembly ................................................. 32

3.11.1 Loading Label for Peel-off Mode (Option) ..................................................... 35

3.12. Cutter Module Installation (Option) ........................................................ 37

3.12.1 Loading Label in Cutter Mode ........................................................................ 39

3.13 Internal Ethernet Interface Installation (Option) ..................................... 40

4. POWER ON UTILITIES ....................................................................................................................... 42

4.1. Gap/Black Mark Sensor Calibration .......................................................... 42

4.2. Gap/Black Mark Sensor Calibration；Self-test；Dump mode ................ 43

4.3 Printer Initialization ..................................................................................... 46

4.4 Black Mark Sensor Calibration .................................................................. 47

4.5 Gap Sensor Calibration .............................................................................. 47

4.6 Skip AUTO.BAS ........................................................................................... 47

5. GAP AND BLACK MARK SENSOR SELECTION ............................................................................. 48

6. DIAGNOSTIC TOOL ........................................................................................................................... 49

6.1 Start the Diagnostic Tool ................................................................ ............ 49

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6.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) .. 50

7. TROUBLESHOOTING ........................................................................................................................ 51

8. MAINTENANCE .................................................................................................................................. 54

UPDATE HISTORY ................................................................................................................................. 56

1

1. OVERVIEW

1.1 Front View

1.2 Rear View

Top Cover Open Lever

Feed Button

Power LED

Clear Window

1. USB Interface

2. Centronics Interface

3. RS-232 Interface

4. Power Jack

5. Power Switch

6. Rear Paper Guide

1 2 3 4 5

6

2

1.3. Specification

1.3.1. Printer (TDP-245 Plus)

Item

Printer model

TDP-245 Plus

Resolution

203 DPI

Printing method

Direct Thermal

Print speed

2, 3, 4, 5 ips.

2, 3 ips for peel model

Max. print width

108 mm (4.25”)

Max. print length

2286mm (90”)

Enclosure

Double-walled plastic

Physical dimension

240mm (L) x 200mm (W) x 164mm (H)

Label roll capacity

5” OD

Processor

32-bit RISC high performance processor

Memory

 2MB Flash memory
 8MB DRAM
 SD card slot for memory expansion

Interface

 RS-232 (max. 115200 bps)
 Centronics
 USB 2.0 (Full speed mode)

Power

External universal switching power supply

 Input: AC 100-240V
 Output: DC 24V 3.75A

Operation switch, button

One power switch & feed button

Sensors

 Gap transmissive sensor (offset 6 mm from center)
 Black mark reflective sensor (position adjustable)
 Head open

Internal font

 8 alpha-numeric bitmap fonts
 One Monotype Imaging® CG Triumvirate Bold

Condensed scalable font

3

Code Page

 Codepage 437 (English - US)
 Codepage 850 (Latin 1)
 Codepage 852 (Latin 2)
 Codepage 860 (Portuguese)
 Codepage 863 (French Canadian)
 Codepage 865 (Nordic)
 Codepage 857 (Turkish)
 Codepage 861 (Iceland)
 Codepage 1250 (Latin 2)
 Codepage 1251 (Cyrillic)
 Codepage 1252 (Latin 1)
 Codepage 1253 (Greek)
 Codepage 1254 (Turkish)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European)
 ISO-8859-2: Latin-2 (Central European)
 ISO-8859-3: Latin-3 (South European)
 ISO-8859-4: Latin-4 (North European)
 ISO-8859-5: Cyrillic
 ISO-8859-7: Greek
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic
 ISO-8859-15: Latin9

Bar code

1D bar code

Code 39, Code 93, Code128UCC, Code128 subset A,
B, C, Codabar, Interleave 2 of 5, EAN-8, EAN-13,
EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits
add-on, MSI, PLESSEY, POSTNET, China POST

2D bar code

PDF-417, Maxicode, DataMatrix, QR code

Font & barcode rotation

0, 90, 180,270 degrees

Command set

TSPL-EZ

Media type

Continuous, die-cut, black mark, fan-fold, notch

Media wound type

Outside wound

Media width

20~112mm (0.78" ~ 4.4")

4

Media thickness

0.06~0.19 mm (2.3~7.4 mil), max. 150g/m2

Media core diameter

25.4~76.2 mm (1”~3”)

Label length

Min. 10 mm (0.4”)

Label length (peeler mode)

25.4~152.4 mm (1”~6”)

Label length (cutter mode)

25.4~2286 mm (1”~90”)

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

Environment condition

Operation: 5~40oC, 25~85% non-condensing
Storage: -40~60oC, 10~90% non-condensing

Safety regulation

FCC Class B, CE Class B, C-Tick Class B, UL, CUL,

TÜ V/GS, CCC

Accessories

 BarTender UltraLite CD disk
 Quick start guide
 USB port cable
 External universal switching power supply
 Power Cord
 Label Spindle, fixing tab x2, 1.5” core adapter x2

Reliability

 TPH: 1 million inches or 12 months, which comes

first since delivery from TSC (service part)

 Platen: 50 km (service part)

Factory option

 Real time clock
 Main board integrated with internal Ethernet

Dealer option

 Peel off module assembly
 Guillotine cutter

Full cut: Paper thickness: 0.06~ 0.19mm, 500,000
cuts
Partial cut: Paper thickness: 0.06~0.12mm, 500,000

cuts
Paper thickness: 0.19mm 200,000 cuts

 Internal Ethernet print server module

5

User option

 KP-200
 KU-007 plus
 External Ethernet print server
 External wireless (802.11b/g) print server
 External roll mount, media OD. 214 mm (8.4”) with 1”

or 3” core

 3” core label spindle
 Contact CCD contact scanner
 Long range linear image bar code scanner

1.3.2. Printer (TDP-247/ TDP-345)

Item

Printer model

TDP-247

TDP-345

Resolution

203 DPI

300 DPI

Printing method

Direct thermal printing

Print speed

2, 3, 4, 5, 6, 7 ips.

2, 3 ips for peeler mode

2, 3, 4, 5 ips

2 ips for peeler mode

Max. print width

108 mm (4.25”)

106 mm (4.17”)

Max. print length

2286 mm (90”)

1016 mm (40”)

Enclosure

Double-walled plastic

Physical dimension

240mm (L) x 200mm (W) x 164mm (H)

9.45” (L) x 7.87” (W) x 6.46” (H)

Label roll capacity

5” OD

Processor

32-bit RISC high performance processor

Memory

 4MB Flash memory
 8MB SDRAM
 SD card reader for memory expansion

Interface

 RS-232 (max. 115200 bps)
 Centronics
 USB 2.0 (Full speed mode)

Power

External universal switching power supply

 Input: AC 100-240V
 Output: DC 24V 3.75A

6

Operation switch, button

 One power switch
 One feed button
 One LED (3 colors green, amber, red)

Sensors

 Gap transmissive sensor
 Black mark reflective sensor (position adjustable)
 Head open

Internal font

 8 alpha-numeric bitmap fonts
 One Monotype Imaging® CG Triumvirate Bold

Condensed scalable font

 Build-in Monotype True Type Font engine

Code Page

 Codepage 437 (English - US)
 Codepage 850 (Latin 1)
 Codepage 852 (Latin 2)
 Codepage 860 (Portuguese)
 Codepage 863 (French Canadian)
 Codepage 865 (Nordic)
 Codepage 857 (Turkish)
 Codepage 950 (Traditional Chinese)
 Codepage 936 (Simplified Chinese)
 Codepage 932 (Japanese)
 Codepage 949 (Korean)
 Codepage 1250 (Latin 2)
 Codepage 1251 (Cyrillic)
 Codepage 1252 (Latin 1)
 Codepage 1253 (Greek)
 Codepage 1254 (Turkish)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European)
 ISO-8859-2: Latin-2 (Central European)
 ISO-8859-3: Latin-3 (South European)
 ISO-8859-4: Latin-4 (North European)
 ISO-8859-5: Cyrillic
 ISO-8859-7: Greek
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic
 ISO-8859-15: Latin9

7

Bar code

1D bar code

Code 39, Code 93, Code128UCC, Code128 subsets
A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13,
EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits
add-on, MSI, PLESSEY, POSTNET, RSS-Stacked,
RSS14, Code 11, China Post

2D bar code

PDF-417, Maxicode, DataMatrix, QR code, Aztec

Font & barcode rotation

0, 90, 180,270 degrees

Command set

TSPL-EZTM

Media type

Continuous, die-cut, black mark, fan-fold, notch

Media wound type

Outside wound

Media width

20~112mm (0.78" ~ 4.4")

Media thickness

0.06~0.19 mm (2.3~7.4 mil), max. 150g/m2

Media core diameter

25.4~76.2 mm (1”~3”)

Label length

Min. 10 mm (0.4”)

Label length (peeler mode)

25.4~152.4 mm (1”~6”)

Label length (cutter mode)

25.4~2286 mm (1”~90”)

25.4~1016mm (1”~40”)

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

Environment condition

Operation: 5~40oC (41~140oF), 25~85% non-condensing
Storage: -40~60oC (-40~140oF), 10~90% non-condensing

Safety regulation

FCC Class B, CE Class B, C-Tick Class B, UL, CUL,
TÜ V/Safety, CCC

8

Accessories

 Windows labeling software CD disk
 Quick start guide
 USB cable
 External universal switching power supply
 Power Cord
 Label Spindle, fixing tab x2, 1.5” core adapter x2

Reliability

 TPH: 1 million inches or 12 months, which comes

first since delivery from TSC (service part)

 Platen: 50 km (service part)

Factory option

 Real time clock
 Main board integrated with internal Ethernet

Dealer option

 Peel off module assembly.
 Guillotine cutter

Full cut:

Paper thickness: 0.06~ 0.19mm, 500,000
cuts
Partial cut:

Paper thickness: 0.06~0.12mm, 500,000

cuts

Paper thickness: 0.19mm 200,000 cuts

User option

 KP-200 Plus
 KU-007 Plus
 HCS-200 long range linear image bar code scanner
 Bluetooth module
 8.4” OD External roll mount
 3” core label spindle

1.3.3. LED

LED Color

Description

Green/ Solid

This illuminates that the power is on and the device is
ready to use.

Green/ Flash

This illuminates that the system is downloading data
from PC to memory and the printer is paused.

Amber

This illuminates that the system is clearing data from
printer.

Red / Solid

This illuminates printer head open, cutter error.

9

Red / Flash

This illuminates a printing error, such as head open,
paper empty, paper jam, or memory error etc.

1.3.4. Button Operation

Feed

 Press the button when the LED is green.

 It feeds the label to the beginning of the next label.

Pause

 Press the feed button during printing.

 The printing job is suspended.

Gap/Black Mark

Sensor Calibration

1.Turn off the power switch.

2. Hold on the button then turn on the power switch.
3 Release the button when LED becomes red and blinking.

(Any red will do during the 5 blinks).

 It will calibrate the gap/black mark sensor sensitivity.
 The LED color will be changed as following order：

Amber  red (5 blinks)  amber (5 blinks)  green
(5 blinks)  green/amber (5 blinks)  red/amber (5
blinks)  solid green

 It calibrates the sensor and measures the label length.

Note:
Please select gap or black mark sensor by GAP or BLINE
command prior to calibrate the sensor.
For more information about GAP and BLINE command,
please refer to TSPL2 programming manual.

10

Gap/Black Mark

Sensor Calibratio,

Label Length

Measurement,

Self Test and enter

Dump Mode

1.Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED becomes amber and blinking.
(Any amber will do during the 5 blinks).

 The LED color will be changed as following order.

Amber  red (5 blinks)  amber (5 blinks)  green
(5 blinks)  green/amber (5 blinks)  red/amber (5
blinks)  solid green

 It calibrates the sensor and measures the label length

and prints internal settings then enter the dump mode.

Note:
Please select gap or black mark sensor by GAP or BLINE
command prior to calibrate the sensor.
For more information about GAP and BLINE command,
please refer to TSPL2 programming manual.

Printer

Initialization

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns green after 5 amber
blinks. (Any green will do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green
(5 blinks)  green/amber (5 blinks)  red/amber (5
blinks)  solid green

 Always do gap/black mark sensor calibration after

printer initialization.

Force Black Mark

Sensor Calibration

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns green/amber after 5
green blinks. (Any green/amber will do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5
blinks)  green/amber (5 blinks)  red/amber (5
blinks)  solid green

11

Force Gap Sensor

Calibration

1. Turn off the power switch.

2. Hold on the button then turn on the power switch.

3. Release the button when LED turns red/amber after 5
green/amber blinks. (Any red/amber will do during the 5
blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5
blinks)  green/amber (5 blinks)  red/amber (5
blinks)  solid green

Skip AUTO.BAS

1. Turn off printer power.

2. Press the FEED button and then turn on power.

3. Release the FEED button when LED becomes solid green.

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5
blinks)  green/amber (5 blinks)  red/amber (5

blinks)  solid green

4. Printer will be interrupted to run the AUTO.BAS program.

12

1.4. Supply Specification

1.4.1. Paper

Item

Specification

Type

Label (Continuous , Die-cut , Fan-fold)

Wound Type

Outside wound

Width

20mm ~ 112mm (0.79” ~ 4.4”)

Length
(Peel-off and cutter mode)

10mm ~ 1000mm (0.4” ~ 39”)

25.4mm ~ 1000mm (1” ~ 39”)

Thickness

0.06mm ~ 0.19mm (max. 150g/m**2)

Roll Diameter

Max. 5”

Roll Core Diameter

25.4mm ~ 76.2mm (1” ~ 3”)

Gap Height

Min. 2 mm (min.)

Black Mark Height

Min. 2 mm (min.)

Black Mark Width

Min 8 mm (min.)

13

2. ELECTRONICS

2.1 Summary of Board Connectors

Main board
Top

Connector

Description

Remark

1

Centronics port connector

JP4

2

USB connector

JP9

3

RS-232C connector

JP7

4

Micro processor

U2

5

RFID module connector

JP36

6

Head open sensor connector

JP16

1

2

3 4 5

6

7

7

7

10

11
12

14

13

15

16

8
17

14

Pin

Description

Voltage

1

Head open sensor switch
receiver

0V: Head close

3.3V:Head open

2

GND

0V

7

Gap/Black mark sensor connector

JP39, JP41

JP39

Pin

Description

Voltage

1

GND

0V 2 Gap sensor receiver AD

0~3.3V

3

Power

3.3V

4

Gap sensor emitter

Emitter on: 0.7~1.8V
Emitter off: 2.4~2.7V

5

Gap sensor enable

Gap switch on: 3.1~3.2V
Gap switch off: 0~0.3V

JP41

Pin

Description

Voltage

1

Reserved

2

Black mark
sensor enable

Black mark switch on : 3.1~3.2V
Black mark switch off: 0~0.3V

3

Reserved

4

Black mark
sensor receiver
AD

0~3.3V

5

GND

0V

8

LED connector

JP28

Pin

Description

Voltage

1

Power

3.3V

2

LED green

LED light on: 1.1~1.4V
LED light off:1.6~1.9V

3

LED red

LED light on : 1.4~1.7V
LED light off:1.8~2.1V

4

Feed switch

0V: Push key

3.3V: Stand-by

5

GND

0V

9

5V DC connector

JP22

10

Cutter connector

JP38

11

Peel-off sensor connector

JP19

15

Pin

Description

Voltage

1

GND

0V

2

Peel sensor
receiver AD

0~3.3V

3

Peel sensor
emitter

Emitter on : 1.0~1.2V
Emitter off: 0V

4

Power

5V 5 Reserved

12

Power supply output (24V DC) connector

B3

13

Power switch

SW2

14

Print head connector

JP42

15

Stepping motor connector

JP14

16

Ethernet connector (Factory option)

JP43

17

RS-232 pin 9 +5V jumper

JP6

Main board
Bottom

Connector

Description

Remark

1

Cutter driver IC connector

U30

2

SD card slot

JP2

3

RTC battery (Factory option)

BT2

1

2
3