TSC MH240, MH340, MH340T, MH640, MH240P User Manual

1

USER’S

MANUAL

MH240/MH340/MH640/
MH240T/MH340T/MH640T/
MH240P/MH340P/MH640P Series

THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

1

Copyright Information

© 2017 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software and firmware in the printer described

therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co.

- ii -

Agency Compliance and Approvals

EN 55032, Class A
EN 55024
EN 60950-1

This is a class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

FCC part 15B, Class A
ICES-003, Class A

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer’s instruction manual, may

cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will
be required to correct the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du

Canada.

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

AS/NZS CISPR 22, Class A

UL 60950-1 (2nd Edition)
CSA C22.2 No. 60950-1-07 (2nd Edition)

EN 60950-1

KN 32
KN 35

- iii -

이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이 점을
주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.

GB 4943.1
GB 9254, Class A
GB 17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。

Energy Star for Imaging Equipment Version 2.0

IS 13252(Part 1)/
IEC 60950-1

Note: There may have certification differences in the series models, please refer to product label for
accuracy.

Important safety instructions:

1. Read all of these instructions and keep them for later use.

2. Follow all warnings and instructions on the product.

3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.

4. The mains socket shall be installed near the equipment and easily accessible.

5. The unit must be protected against moisture.

6. Ensure the stability when installing the device, Tipping or dropping could cause damage.

7. Make sure to follow the correct power rating and power type indicated on marking label
provided by manufacture.

8. Please refer to user manual for maximum operation ambient temperature.

WARNING:

Hazardous moving parts, keep fingers and other body parts away.

CAUTION:

(For equipment with RTC (CR2032) battery or rechargeable battery pack)

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the Instructions as below.

1. DO NOT throw the battery in fire.

2. DO NOT short circuit the contacts.

- iv -

3. DO NOT disassemble the battery.

4. DO NOT throw the battery in municipal waste.

5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in

municipal waste.

Caution: The printhead may be hot and could cause severe burns. Allow the printhead to

cool.

CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the

user's authority to operate the equipment.

CE Statement:

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator &
your body.

All operational modes:

2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)

5GHz: 802.11a,

The frequency, mode and the maximum transmitted power in EU are listed below:
2400 MHz – 2483.5 MHz: 19.88 dBm (EIRP)
5150 MHz – 5250 MHz: 17.51 dBm (EIRP)

5150-5350MHz for Only indoor use
5470-5725MHz for indoor/outdoor use

Restrictions In AZE
National restrictions information is provided below

Frequency Band

Country

Remark

5150-5350MHz

Azerbaijan

No license needed if used indoor and

power not exceeding 30mW

5470-5725MHz

Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11
a/b/g/n is in compliance with Directive 2014/53/EU

- v -

The full text of the EU declaration of conformity is available at the following internet address: http://
www.tscprinters.com

RF exposure warning (Wi-Fi)
This equipment must be installed and operated in accordance with provided instructions and must not

be co-located or operating in conjunction with any other antenna or transmitter. End-users and
installers must be providing with antenna installation instructions and transmitter operating conditions
for satisfying RF exposure compliance.

SAR Value: 0.736 W/kg

RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment.
The equipment must not be co-located or operating in conjunction with any other antenna or

transmitter.

Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)

this device must accept any interference, including interference that may cause undesired operation of
the device.

Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency
exposure limits. The Wireless Device should be used in such a manner such that the potential for
human contact during normal operation is minimized.

This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”)

limits when installed in specific host products operated in portable exposure conditions. (For Wi-Fi)

This device has also been evaluated and shown compliant with the IC RF Exposure limits under
portable exposure conditions. (Antennas are less than 20 cm of a person's body). (For Bluetooth)

Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.

Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer
d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui
peuvent affecter son fonctionnement.

Informations concernant l'exposition aux fréquences radio (RF)

La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux
fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts

humains lors du fonctionnement normal.

- vi -

Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate – Taux
d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans

des conditions d’utilisation mobile. (Pour le Wi-Fi)

Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio­fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20
cm du corps d'une personne). (Pour le Bluetooth)

NCC 警語:

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或

變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條)

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善

至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫

療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)

- vii -

Contents

1. Introduction ................................................................................................................ 1

1.1 Product Introduction ............................................................................................. 1

1.2 Product Features ................................................................................................... 2

1.2.1 Printer Standard Features ................................................................................................ 2

1.2.2 Printer Optional Features ................................................................................................. 4

1.3 Printer Specifications ........................................................................................... 4

1.4 Print Specifications ............................................................................................... 5

1.5 Ribbon Specifications ........................................................................................... 5

1.6 Media Specifications ............................................................................................. 5

2. Operations Overview .................................................................................................. 6

2.1 Unpacking and Inspection .................................................................................... 6

2.2 Printer Overview .................................................................................................. 7

2.2.1 Front View .......................................................................................................................... 7

2.2.2 Interior view ..................................................................................................................... 10

2.2.3 Rear View ......................................................................................................................... 12

2.3 Operator Control ................................................................................................. 14

2.3.1 LED Indication and Keys ................................................................................................ 15

2.3.2 Main page Icons .............................................................................................................. 15

2.3.3 Touch Screen .................................................................................................................. 16

3. Setup .......................................................................................................................... 17

3.1 Setting up the printer........................................................................................... 17

3.2 Loading the Ribbon ............................................................................................ 18

3.3 Remove Used Ribbon .......................................................................................... 21

3.4 Loading the Media.............................................................................................. 22

3.4.1 Loading the Media........................................................................................................... 22

3.4.2 Loading the Fanfold/External Media ............................................................................. 25

3.4.3 Loading Media in Rewind Mode (Option for MH240P Series) .................................... 26

4. Adjustment Knob ..................................................................................................... 29

4.1 Print Head Pressure Adjustment Knob & Print Head Pressure Position

Adjustment Knob ..................................................................................................... 29

- viii -

4.2 Ribbon Tension Adjustment Knob Module ....................................................... 30

4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ................................... 31

5. Diagnostic Tool ......................................................................................................... 33

5.1 Start the Diagnostic Tool .................................................................................... 33

5.2 Printer Function ................................................................................................. 34

5.3 Setting Ethernet by Diagnostic Tool .................................................................. 35

5.3.1 Using USB interface to setup Ethernet interface ......................................................... 35

5.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 36

5.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 37

6. LCD Menu Function ................................................................................................. 39

6.1 Enter the Menu ................................................................................................... 39

6.2 Menu Overview .................................................................................................. 40

6.3 Setting .................................................................................................................. 41

6.3.1 TSPL ................................................................................................................................. 41

6.3.2 ZPL2 ................................................................................................................................. 43

6.4 Sensor ................................................................................................................. 46

6.5 Interface .............................................................................................................. 47

6.5.1 Serial Comm. ................................................................................................................... 47

6.5.2 Ethernet ............................................................................................................................ 48

6.5.3 Wi-Fi ................................................................................................................................. 49

6.5.4 Bluetooth ......................................................................................................................... 49

6.6 Advanced ............................................................................................................ 50

6.7 File Manager ....................................................................................................... 52

6.8 Diagnostic ........................................................................................................... 53

6.9 Favorites ............................................................................................................. 55

7 Troubleshooting ....................................................................................................... 56

8 Maintenance ............................................................................................................. 59

Revise History ............................................................................................................... 60

1

1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

The new high-performance MH240 Series was designed to deliver the cleanest and high
quality barcodes. It features a die-cast print mechanism housed in a very strong yet
lightweight cabinet. This new design results in a more durable printer that is suited for
your most heavy-duty demand cycles.

There have MH240, MH240T, and MH240P Series with nine models available. The
MH240/MH240T/MH240P prints at 203 dpi series are at speeds up to an amazing 14
inches per second, MH340/MH340T/MH340P offers higher 300 dpi resolution at speeds
up to 12 inches per second, and the MH640/MH640T/MH640P series features 600 dpi
high resolution which makes it ideal for printing very small 2D barcodes, graphics, fine
print and other ultra-high-resolution images.

The MH240 Series printers are loaded with standard features including a color touch
display with brand-new GUI design and six menu buttons to provide a great user
experience, support for 600 meter long ribbons, 8” OD media rolls, built-in Ethernet, RS­232 interface, two USB hosts for keyboard and scanner connections, USB 2.0 and serial
interfaces. Parallel, GPIO ports, and internal Bluetooth module are available as an option.

This document provides an easy reference for operating the MH240 series. To print label
formats, please refer to the instructions provided with your labeling software; if you need
to write the custom programs, please refer to the TSPL/TSPL2 programming manual that
can be found on TSC website at http://www.tscprinters.com.

− Applications

 Industrial-duty Printing

 Distribution

 Work in process

 Shipping/Receiving

 Compliance labeling

 Healthcare Labeling and Patient Safety

 Order Fulfillment

 Electronics & Jewelry labeling

- 2 -

1.2 Product Features

1.2.1 Printer Standard Features

The printer offers the following standard features.

Product standard feature

Model

STANDARD

ADVANCED

MH240

MH340

MH640

MH240T

MH340T

MH640T

MH240P

(w/ internal

full

rewinder)

MH340P

(w/ internal

full

rewinder)

MH640P

(w/ internal

full

rewinder)

Resolution

203 dots/inch

(8 dots/mm)

300 dots/inch
(12 dots/mm)

600 dots/inch
(24 dots/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch
(12 dots/mm)

600 dots/inch
(24 dots/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch
(12 dots/mm)

600 dots/inch
(24 dots/mm)

Printing
method

Thermal transfer & direct thermal

Mechanism

Die-cast base and frame/ Metal cover with two hinges & large clear media view window

LCD
display/
Operation
buttons

 Multi-language selectable
 3.5” color TFT display, 320

x 240 pixel

 6 operation buttons (menu,

feed/pause, up, down, left,
right)

 1 LED (with 2 LEDs / Green

& Red)

 Multi-language selectable
 Large Backlit LCD display (16 bits Color, Resolution 480 x

272 ; Resistive Touch Screen)

 6 operation buttons (menu, select, up, down, left/pause,

right/feed)

 1 LED (with 2 LEDs / Green & Red)

Processor

32-bit RISC high performance processor

Memory

 128MB Flash memory
 128MB SDRAM
 USB device memory

(FAT32)

 microSD card, up to 32 GB

 512MB Flash memory
 256MB SDRAM
 USB device memory (FAT32)
 microSD card, up to 32 GB

Interface

 RS-232 (Max. 115,200 bps)
 USB 2.0 (High speed mode)
 Internal Ethernet
 USB host *2 (Front side), connecting USB storage device

Sensors

 Gap transmissive sensor

(Position adjustable, 15mm

 98mm)

 Black mark reflective

sensor (Position adjustable,
15mm  92mm)

 Ribbon end sensor

(transmissive)

 Ribbon encoder sensor
 Head open sensor

 Gap transmissive sensor (Position adjustable, 15mm  98mm)
 Black mark reflective sensor (Position adjustable, 15mm 

92mm)

 Ribbon end sensor (transmissive)
 Ribbon encoder sensor
 Head open sensor
 Media near end sensor

Internal font

 8 alpha-numeric bitmap fonts
 One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
 Built-in Monotype True Type Font engine

- 3 -

Supported
code page

 Codepage 437 (English - US)
 Codepage 737 (Greek) -
 Codepage 850 (Latin-1)
 Codepage 852 (Latin-2)
 Codepage 855 (Cyrillic) -
 Codepage 857 (Turkish)
 Codepage 860 (Portuguese)
 Codepage 861 (Icelandic) -
 Codepage 862 (Hebrew) -
 Codepage 863 (French Canadian)
 Codepage 864 (Arabic) -
 Codepage 865 (Nordic)
 Codepage 866 (Russian) -
 Codepage 869 (Greek 2) -
 Codepage 950 (Traditional Chinese)
 Codepage 936 (Simplified Chinese)
 Codepage 932 (Japanese)
 Codepage 949 (Korean)
 Codepage 1250 (Latin-2)
 Codepage 1251 (Cyrillic)
 Codepage 1252 (Latin-1)
 Codepage 1253 (Greek)
 Codepage 1254 (Turkish)
 Codepage 1255 (Hebrew) -
 Codepage 1256 (Arabic)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European)
 ISO-8859-2: Latin-2 (Central European)
 ISO-8859-3: Latin-3 (South European)
 ISO-8859-4: Latin-4 (North European)
 ISO-8859-5: Cyrillic
 ISO-8859-6: Arabic
 ISO-8859-7: Greek
 ISO-8859-8: Hebrew
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic
 ISO-8859-15: Latin-9

 UTF-8

Supported
bar code

1D bar code

2D bar code

Code128 subsets A.B.C,
Code128UCC, EAN128,
Interleave 2 of 5, Code 39, Code
93, EAN-13, EAN-8, Codabar,
POSTNET, UPC-A, UPC-E, EAN
and UPC 2(5) digits, MSI,
PLESSEY, China Post, ITF14,
EAN14, Code 11, TELPEN,
PLANET, Code 49, Deutsche
Post Identcode, Deutsche Post
Leitcode, LOGMARS, RSS­Stacked, GS1 DataBar.

CODABLOCK F mode,
DataMatrix, Maxicode, PDF­417, Aztec, MicroPDF417, QR
code, RSS Barcode (GS1
Databar)

Command
set

TSPL-EZTM

Font & bar
code
rotation

0, 90, 180, 270 degree

- 4 -

Others

 Standard for real time clock
 Standard for buzzer
 Standard industry emulations right out of the box including Eltron® and Zebra® language support
 Built-in Monotype True Type Font engine
 Downloadable fonts from PC to printer memory
 Print head pressure force & pressure location adjustable

1.2.2 Printer Optional Features

The printer offers the following optional features.

Product option feature

User

option

Dealer

option

Factory

option

Option Card (GPIO + Parallel)

○

Internal Bluetooth module in front panel

○

Wi-Fi module (Slot-in)

○

KP-200 Plus keyboard display unit

○

KU-007 Plus programmable smart keyboard

○

1.3 Printer Specifications

Printer Specifications

Model

STANDARD

ADVANCED

MH240

MH340

MH640

MH240T

MH340T

MH640T

MH240P

(w/ internal

full

rewinder)

MH340P

(w/ internal

full

rewinder)

MH640P

(w/ internal

full

rewinder)

Physical
dimensions

276 mm (W) x 502 mm (D)x 326 mm (H)

276 mm (W) x 502 mm (D) x 412

mm (H)

Weight

15.35 kg (33.84 lbs)

15.43 kg (34.02 lbs)

18.93 kg (41.73 lbs)

Power

Internal switching power supply

 Input: AC 100-240V, 4-2A, 50-60Hz
 Output: DC 5V, 5A; DC 24V, 7A; DC 36V, 1.4A; Total 243W

Note:
The max. full web black bar is limited to 5 mm only, otherwise printer may stop printing to
protect power supply.

Environmental
condition

Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

- 5 -

1.4 Print Specifications

Print Specifications

203 dpi models

300 dpi models

600 dpi models

Print head resolution
(dots per inch/mm)

203 dots/inch

(8 dots/mm)

300 dots/inch
(12 dots/mm)

600 dots/inch
(24 dots/mm)

Printing method

Thermal transfer and direct thermal

Dot size
(width x length)

0.125 x 0.125 mm
(1 mm = 8 dots)

0.084 x 0.084 mm

(1 mm = 12 dots)

0.042 x 0.042 mm

(1 mm = 24 dots)

Print speed
(inches per second)

2,3,…14 ips

Up to 14 IPS

2,3,…12 ips

Up to 12 IPS

1.5,2,3…6 ips
Up to 6 IPS

Max. print width

104 mm (4.09”)

Max. print length

1000” (25,400 mm)

450” (11,430 mm)

100” (2,540 mm)

Printout bias

Vertical: 0.7 ~ 1mm.

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter

Max. 90 mm OD

Ribbon length

600 m

Ribbon core inside diameter

1“ (25.4 mm)

Ribbon width

25.4 mm ~ 114.3 mm (1”~4.5”)

Ribbon wound type

Ink coated outside wound, ink coated inside wound

Ribbon end type

Transparency

1.6 Media Specifications

Media Specifications

Media roll
capacity

Max. 8” (203.2 mm) OD; 1.5” or 3” ID core, Rewind 3” only

Media core
diameter

3” (76.2 mm) or 1.5” (38.1 mm) ID core

Media type

Continuous, die-cut, black mark, fan-fold, notch

Media wound type

Outside wound

Media width

20 mm ~ 114 mm (0.78“ ~ 4.49“)

Media thickness

0.06 mm ~ 0.28 mm

Label length

5 mm ~ 25,400 mm (0.20”
~ 1,000”)

5 ~ 11,430 mm (0.20” ~

450”)

5 ~ 2,540 mm (0.20” ~

100”)

Black mark

Min. 8 mm (W) x Min. 2 mm (H)

Gap height

Min. 2 mm

- 6 -

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.

 One printer unit (MH240, MH240T, or MH240P Series)
 One quick installation guide
 One power cord
 One USB interface cable

MH240 Series

MH240T Series

MH240P Series

Note: Check the production date

Serial NO.: XXX 17 22 XXXX

YEAR WEEK

Год Неделю

- 7 -

2.2 Printer Overview

2.2.1 Front View
For MH240 Series

1. LED indicator

2. LCD display

3. Front panel buttons

4. USB host x 2

5. Media view window

6. Paper exit chute

7. Printer cover handle

2

1

3

4

6
7

5

- 8 -

For MH240T Series

1. LED indicator

2. LCD display

3. Front panel buttons

4. USB host x 2

5. Media view window

6. Paper exit chute

7. Printer cover handle

2

1

3

4

6
7

5

- 9 -

For MH240P Series

1. LED indicator

2. LCD display

3. Front panel buttons

4. USB host x 2

5. Media view window

6. Paper exit chute

7. Printer cover handle

8. Printer lower cover (MH240P Series only)

2

1

3

4

6
7 5 8

- 10 -

2.2.2 Interior view

For MH240 & MH240T Series

1. Ribbon rewind spindle

2. Print head pressure position adjustment knob

3. Print head pressure adjustment knob

4. Print head release lever

5. Ribbon supply spindle

6. TSC website QR Code

7. Media near end sensor

(movable, MH240T Series only)

8. Label supply spindle

9. Label roll guard

10. External label entrance chute

11. Damper

12. Print head

13. Platen roller

14. Ribbon sensor

15. Black mark sensor (shown as↓)

16. Gap sensor (shown as ▽)

17. Front label guide

15

16

12

13

17

14

11

2
1

3

4

7

5
9

10

8

6

- 11 -

For MH240P Series

1. Ribbon rewind spindle

2. Print head pressure position adjustment knob

3. Print head pressure adjustment knob

4. Print head release lever

5. Ribbon supply spindle

6. TSC website QR Code

7. Media near end sensor

(movable, MH240T/MH240P Series only)

8. Label supply spindle

9. Label roll guard

10. Media guide bar & rear label guide

11. Media rewind guide

12. Media rewind spindle

13. External label entrance chute

14. Damper

15. Printer lower cover

16. Print head

17. Platen roller

18. Ribbon sensor

19. Black mark sensor (shown as↓)

20. Gap sensor (shown as ▽)

21. Label guide

8

11

2
1

3

4

7
5

9

10

14

15

13

12

20

19

21

16

18

17

6

- 12 -

2.2.3 Rear View

For MH240 & MH240T Series

1. External label entrance chute

2. RS-232C interface

3. Ethernet interface

4. USB interface

5. microSD card slot

6. Centronics interface (Option)

7. GPIO interface (Option)

8. Slot-in Wi-Fi interface (Option)

9. Power switch

10. Power cord socket

Note:
The interface picture here is for
reference only. Please refer to the
product specification for the interfaces
availability.

1

2
3

8

4

6

9
7

10

5

- 13 -

For MH240P Series

* Recommended microSD card specification.

Type

microSD card spec

microSD card capacity

Approved microSD card manufacturer

microSD

V2.0 Class 4

4G

Transcend

V2.0 Class 4

8G

Transcend

V3.0 Class 10 UHS-I

16G

Transcend

V3.0 Class 10 UHS-I

32G

Transcend

V3.0 Class 10

16G

Kingston

V2.0 Class 4

16G

Scandisk

V3.0 Class 10 UHS-I

16G

Scandisk

- The DOS FAT file system is supported for the microSD card.

- Folders/files stored in the microSD card should be in the 8.3 filename format.

- The miniSD / SD card adapter is required.

1. External label entrance chute

2. Slot-in Wi-Fi module (Option)

3. RS-232C interface

4. Ethernet interface

5. USB interface

6. microSD card slot

7. Centronics interface (Option)

8. Power switch

9. Power cord socket

10. GPIO interface (Option)

Note:
The interface picture here is for
reference only. Please refer to the
product specification for the interfaces
availability.

1

3

2
4

7

6

5

8

9

10

- 14 -

2.3 Operator Control

LED indicator

Touch
screen

Keys

Icons

Printer
model

Printer firmware
version

Time & Date

ETH: Ethernet IP address

Wi-Fi: Wi-Fi IP address

Printer
status

- 15 -

2.3.1 LED Indication and Keys

2.3.2 Main page Icons

LED

Status

Indication

POWER

Off

Printer power off

On

Printer power on

ON-LINE

On

Printer is ready

Blinking

Printer is paused

Printer is downloading data

ERROR

Off

Printer is ready

On

Carriage open or cutter error

Blinking

No paper, paper jam or no ribbon

Keys

Function

Select keys

The labels on the footer of the UI will explain the function for left and
right soft key. Check the labels on the footer of the UI screen. The
meaning of the select keys will vary.

Navigational
keys
Used to select icons, menu selection, and navigation in the UI.

Indicated icon

Indication

Wi-Fi device is ready (option)

Ethernet is connected

Bluetooth device is ready (option)

Media capacity %

Ribbon capacity %

Security lock

Icon button

Function

Enter the menu

Calibrate the media sensor

Enter the “My Menu” option (please refer to section 0)

- 16 -

2.3.3 Touch Screen

Tap an item to open/use it.

Note:
For LCD Menu panel, please refer to section 6 for more details.

Enter cursor (be marked in green) located option

Feed button (advance one label)

Be selected
(Green)

Return

Enter

Set

Scroll down

Scroll up

Up page

- 17 -

3. Setup

3.1 Setting up the printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power
cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

MH240 Series

MH240T Series

MH240P Series

- 18 -

3.2 Loading the Ribbon

1. Open the printer right side cover.

2. Install the ribbon onto ribbon supply
spindle.

- 19 -

3. Push the Print head release lever to
open print head mechanism.

4. Thread ribbon below the ribbon guide
bar through ribbon sensor slot and as
the loading path printed on the printer.

5. Wind the ribbon rewind spindle
counterclockwise roughly 3~5 circles
until the ribbon is smooth, properly
stretched and wrinkle-free.

- 20 -

6. Close the print head mechanism by
pushing down the both sides of the
print head release lever.

Note:
* Please refer to video on TSC

YouTube.

Ribbon loading path

Ink coated inside

Ink coated outside

- 21 -

3.3 Remove Used Ribbon

1. Break the ribbon between ribbon

guide plate and the ribbon rewind
spindle.

2. Push the ribbon release button and
slide the ribbon off to release the
ribbon on the ribbon rewind spindle at
the same time.

SLIDE OFF

- 22 -

3.4 Loading the Media

3.4.1 Loading the Media

1. Open the printer right side cover.

2. Move the label roll guard horizontally to

the end of label spindle, then flip down
the label roll guard.

3. Place the media roll on the label supply

spindle and use label roll guard to fix it.

Note:
The media end sensor is movable,
which can detect the capacity of
media and remind users to change
the media roll.

- 23 -

4. Push the print head release lever and

install the label through the media
guide bar, damper, media sensor, and
label guide to install the media.

Note: MH240 Series doesn’t attach
the media guide bar.

5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the

gap or black mark sensor is at the location where media gap/black mark will pass through for
sensing.

6. Adjust the label guide to fix the media

position.

Note:
* Please install the media through
the media sensor.
* The sensor location is marked by a
triangle mark ▽ (gap sensor) and

arrow mark↓(black mark sensor) at
the sensor housing.

* The media sensor position is
movable, please make sure the gap
or black mark is at the location
where media gap/black mark will
pass through for sensing.

Gap
sensor

Black mark
sensor

Black mark sensor
(shown as ↓)

Gap sensor
(shown as▽)

Interior view of MH240 Series

- 24 -

7. Close the print head mechanism on

both sides and make sure the latches
are engaged securely.

8. Set media sensor type and calibrate

the selected sensor.

Note:

* Please calibrate the gap/black mark
sensor when changing media.
* Please refer to video on TSC

YouTube.

- 25 -

3.4.2 Loading the Fanfold/External Media

1. Open the printer right side cover.

2. Insert the fanfold media through the

bottom or rear external label entrance
chute.

3. Please refer to section 3.4.1 step 4~8 for

loading media.

Note:
Please calibrate the gap/black mark
sensor when changing media.

Loading path for fan-fold labels

- 26 -

3.4.3 Loading Media in Rewind Mode (Option for MH240P Series)

1. Open the printer right side cover.

2. Please refer to section 3.4.1 for loading
media.

3. Using the front display panel to do the
calibration and set the printer mode to
rewind mode.

4. Open the printer lower cover, then push
the label guide to the far right side and pull
it down.

PUSH

- 27 -

5. Install the paper core onto the rewind
spindle.

6. Open print head release lever and label
guide bar release lever to pull
approximately 650mm of the label through
the front of the printer.

7. Feed the leading edge of media through
the redirect front panel as picture shown.

8. Wrap the label onto the internal rewind
spindle and stick the label onto the paper
core. Wind the spindle counterclockwise
until the label stretched properly.

- 28 -

9. Adjust the media rewind guide to fit the
label width.

10. Close print head release lever and print
head lower cover.

- 29 -

4. Adjustment Knob

4.1 Print Head Pressure Adjustment Knob & Print Head Pressure Position
Adjustment Knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the

printer’s paper alignment is to the left side of mechanism, different media widths require

the different pressure to print the label correctly. Therefore, it may require to adjust the
print head pressure adjustment knob and get the best print quality.

Note:

For the label width less than 2 inches, please fix the Print head pressure adjustment knob inside the
edge of the label as possible (prevent the unnecessary friction between the print head and platen
roller).

Print head pressure
position adjustment knob

Print head pressure
adjustment knob

Movable

Default setting

- 30 -

4.2 Ribbon Tension Adjustment Knob Module

The ribbon tension adjustment knob has 5 positions for adjustment. Because the printer’s
ribbon alignment is to the left side of mechanism, different ribbon or media widths require
different tension to print correctly. Therefore, it may require to adjust the ribbon tension
adjustment knob to get your best print quality.

Ribbon Tension Adjustment Knob

- 31 -

4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle
presented on the media for general-purpose printing application. Ribbon wrinkle is related
to the media width, thickness, print head pressure balance, ribbon film characteristics, print
darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions
below to adjust the printer parts.

Adjustable

Printer

Parts

Ribbon Tension Adjustment Knob has 5 positions for adjustment. Use flat blade driver to
change the ribbon tension position.

The Print Head Pressure Adjustment Knob has 5 levels of settings. Switch the Print head
Pressure Adjustment Knob and cooperate with the Print Head Pressure Position
Adjustment Knob to adjust the pressure and position on print head.

Ribbon Tension Adjustment Knob

Print head pressure
position adjustment knob

Print head pressure
adjustment knob

Movable

Default setting

Print Head Pressure Adjustment Knob

- 32 -

Symptom

1. Wrinkle happens from label lower
left to upper right direction (“ˊ”)

2. Wrinkle happens from label lower

right to upper left direction (“ˋ”)

Wrinkle Example

If the wrinkle on the label starts from the
lower left side to upper right side, please do
following adjustment.

1. Switch the ribbon tension adjustment
knob clockwise per 1 level and print the
label again to check if the wrinkle is
gone.

2. If the ribbon tension adjustment knob
has positioned on the level of innermost
side but didn’t improve the ribbon
wrinkle, please switch the print head
pressure position adjustment knob per 1
level and print the label again to check if
the wrinkle is gone.

3. If the ribbon wrinkle still can’t improve
after switch the print head pressure
position adjustment knob, please adjust
the print head pressure adjustment knob
per 1 level again to check if the wrinkle
is gone.

If the wrinkle on the label starts from the
lower right side to upper left side, please do
following adjustment.

1. Switch the ribbon tension adjustment
knob counterclockwise per 1 level
and print the label again to check if
the wrinkle is gone.

2. If the ribbon tension adjustment
knob has positioned on the level of
outermost side but didn’t improve
the ribbon wrinkle, please switch
the print head pressure position
adjustment knob per 1 level and
print the label again to check if the
wrinkle is gone.

3. If the ribbon wrinkle still can’t
improve after switch the print head
pressure position adjustment knob,
please adjust the print head
pressure adjustment knob per 1
level again to check if the wrinkle is
gone.

Feed direction

- 33 -

5. Diagnostic Tool

TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to

explore a printer’s settings/status; change a printer’s settings; download graphics, fonts,

and firmware; create a printer bitmap font; and send additional commands to a printer.
With the aid of this powerful tool, you can review printer status and setting in an instant,
which makes it much easier to troubleshoot problems and other issues.

5.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

Features tab

Printer
functions

Interface

Printer Status

Printer setup

- 34 -

5.2 Printer Function

1. Connect the printer and computer with a cable.

2. Select the PC interface connected with bar code printer.

USB cable

Other cable

The default interface setting is USB
interface. If USB interface is
connected with printer, no other
settings need to be changed in the
interface field.

3. Click the “Printer Function” button to setup.

4. The detail functions in the Printer Function Group are listed as below.

Function

Description

Calibrate Sensor

Calibrate the sensor specified in the Printer
Setup group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway for
the on board Ethernet

RTC Setup

Synchronize printer Real Time Clock with PC

Factory Default

Initialize the printer and restore the settings to
factory default.

Reset Printer

Reboot printer

Print Test Page

Print a test page

Configuration Page

Print printer configuration

Dump Text

To activate the printer dump mode.

Ignore AUTO.BAS

Ignore the downloaded AUTO.BAS program

Exit Line Mode

Exit line mode.

Password Setup

Set the password to protect the settings

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in TSC official website Downloads \ Manuals \ Utilities \ Diagnostic utility quick start guide.

1

2

- 35 -

5.3 Setting Ethernet by Diagnostic Tool

The Diagnostic Utility is enclosed in the CD disk \ Utilities directory. Users can use Diagnostic Tool to setup the
Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the
Ethernet by these three interfaces.

5.3.1 Using USB interface to setup Ethernet interface

1. Connect the printer and computer with USB cable.

2. Turn on the printer power switch.

3. Start the Diagnostic Utility by double clicking on the icon.

4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with

printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup

the IP address, subnet mask and gateway for the on board Ethernet.

- 36 -

5.3.2 Using RS-232 interface to setup Ethernet interface

1. Connect the computer and the printer with a RS-232 cable.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check,
data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP
address, subnet mask and the gateway for the on board Ethernet.

- 37 -

5.3.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask
and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.

6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right
side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

- 38 -

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP”
radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the
settings.

Users can also change the “Printer Name” by another model name in this field then click “Set Printer
Name” to take effect this change.

Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the

settings.

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

“Factory Default” button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer
name.

“Web setup” button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer
settings and status or update the firmware with the IE or Firefox web browser. This feature provides a
user friendly setup interface and the capability to manage the printer remotely over a network.

- 39 -

6. LCD Menu Function

6.1 Enter the Menu

* By touch display:

Tap the “Menu” icon on LCD
main page to enter the menu.

* By Keys:

Use navigational keys to select the

“Menu” icon (be marked in

green) and press the left soft key

button (means ) to enter the
menu.

- 40 -

6.2 Menu Overview

There are 6 categories for the menu. You can easy to set the settings of the printer without
connecting the computer. Please refer to following sections for more details.

This “Setting” category can set up the printer

settings for TSPL & ZPL2.

This "Sensor"option is used to calibrate the
selected media sensor. We recommend
calibrate the sensor before printing when
changing the media.

This "Interface" option is used to set the
printer interface settings.

This "Advanced" option is used to set the
printer LCD settings, initialization, cutter
type, media low warning setting %...etc.

This "File Manager" option is used to check/
manager the printer available memory.

This "Diagnostic" optin is used to review
printer to troubleshoot problems and other
issues.

- 41 -

6.3 Setting

Tap the “Command Set” item on LCD to switch the TSPL and ZPL2. Or select the “Command
Set” item by navigational key and press right soft key to switch the TSPL and ZPL2.

6.3.1 TSPL

This “TSPL” category can set up the printer settings for TSPL.

Item

Description

Default

Speed

Use this item to setup print speed. Available setting range is
2~14 for 203dpi, 2~12 for 300dpi and 1~6 for 600dpi.

203 dpi: 6
300 dpi: 4
600 dpi: 3

Density

Use this option to setup printing darkness. The available setting
range is from 0 to 15, and the step is 1. You may need to adjust
your density based on selected media.

8

Setting TSPL

Speed

Density

Direction

Print mode

None

Batch Mode

Peeler Mode

Cutter Mode

Cutter Batch

Rewinder Mode

Offset

Shift X

Shift Y

Reference X

Reference Y

Code Page

Country

- 42 -

Direction

The direction setting value is either 1 or 0. Use this item to setup
the printout direction.

DIRECTION 0

DIRECTION 1

0

Print mode

This item is used to set the print mode. There are 6 modes as
below,

Printer Mode

Description

None

Next label top of form is aligned to the print head
burn line location. (Tear Off Mode)

Batch Mode

Once image is printed completely, label gap/black
mark will be fed to the tear plate location for tear
away.

Peeler Mode

Enable the label peel off mode.

Cutter Mode

Enable the label cutter mode.

Cutter Batch

Cut the label once at the end of the printing job.

Rewinder

Mode

Enable the label rewinder mode.

Batch

Mode

Offset

This item is used to fine tune media stop location. Available
setting value range is from -999 dots to 999 dots.

0 dot

Shift X

This item is used to fine tune print position. Available setting value

range is from -999 dots to 999 dots.

0 dot

Shift Y

0 dot

Reference X

This item is used to set the origin of printer coordinate system
horizontally and vertically. Available setting range is from 0 dot to

999 dots.

0 dot

Reference Y

0 dot

Code page

Use this item to set the code page of international character set.

850

Country

Use this option to set the country code. Available setting value

range is from 1 to 358.

001

Note: If printing from enclosed software/driver, the software/driver will send out the

commands, which will overwrite the settings set from the panel.

FEED

- 43 -

6.3.2 ZPL2

This “ZPL2” category can set up the printer settings for ZPL2.

Item

Description

Default

Density

Use this item to setup printing darkness. The available setting
range is from 0 to 30. You may need to adjust your density
based on selected media.

16

Print Speed

Use this item to setup print speed. Available setting range is
2~18 for 203dpi, 2~14 for 300dpi and 1.5 ~6 for 600dpi.

203 dpi: 6
300 dpi: 4
600 dpi: 3

Menu ZPL2

Darkness

Print Speed

Tear Off

Print Mode

Tear Off

Peeler Off

Cutter

Rewind

Print Width

List Fonts

List Images

List Formats

List Setup

Control Prefix

Format Prefix

Delimiter Char

Media Power Up

Feed

Calibration

Length

No Motion

Head Close

Feed

Calibration

Length

No Motion

Label Top

Left Position

Reprint Mode

Enabled

Disabled

Format Convert

None
150 -> 300
150 -> 600
200 -> 600
300 -> 600

- 44 -

Tear Off

This item is used to fine tune media stop location. Available
setting value range is from -120~120 dots.

0 dot

Print mode

This item is used to set the print mode. There are 3 modes as
below,

Printer Mode

Description

Tear Off

Next label top of form is aligned to the print
head burn line location.

Peeler Off

Enable the label peel off mode.

Cutter

Enable the label cutter mode

Rewind

Enable the label rewind mode

Tear Off

Print Width

This item is used to set print width. The available value range
is 2 ~ 999 dots.

812

List Fonts

This feature is used to print current printer available fonts list
to the label. The fonts stored in the printer’s DRAM, Flash or
optional memory card.

N/A

List Images

This feature is used to print current printer available images
list to the label. The images stored in the printer’s DRAM,
Flash or optional memory card.

N/A

List Formats

This feature is used to print current printer available formats
list to the label. The formats stored in the printer’s DRAM,
Flash or optional memory card.

N/A

List Setup

This feature is used to print current printer configuration to the
label.

N/A

Control Prefix

This feature is used to set control prefix character.

N/A

Format Prefix

This feature is used to set format prefix character.

N/A

Delimiter Char

This feature is used to set delimiter character.

N/A

Media Power Up

This option is used to set the action of the media when you
turn on the printer.

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels,
determine length and feed label

Length

Printer determine length and feed label

No Motion

Printer will not move media

No Motion

Head Close

This option is used to set the action of the media when you
close the print head.

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels,
determine length and feed label

Length

Printer determine length and feed label

No Motion

Printer will not move media

No Motion

Label Top

This option is used to adjust print position vertically on the
label. The range is -120 to +120 dots.

0

Left Position

This option is used to adjust print position horizontally on the
label. The range is -9999 to +9999 dots.

0

Reprint Mode

When reprint mode is enabled, you can reprint the last label
printer by pressing button on printer’s control panel.

Disabled

- 45 -

Format Convert

Selects the bitmap scaling factor. The first number is the
original dots per inch (dpi) value; the second, the dpi to which
you would like to scale.

None

Note: If printing from enclosed software/driver, the software/driver will send out the

commands, which will overwrite the settings set from the panel.

- 46 -

6.4 Sensor

This option is used to calibrate the selected sensor. We recommend calibrate the sensor
before printing when changing the media.

Item

Description

Default

Auto
Calibration

This option is used to set the media sensor type and
calibrate the selected sensor automatically. Printer will feed
2 to 3 gap labels to calibrate the sensor sensitivity
automatically.

N/A

Manual setup

In case “Automatic” cannot apply to the media, please use
“Manual” function to set the paper length and gap/bline size

then scan the backing/mark to calibrate the sensor
sensitivity.

Note: The “Media Capacity” item is used to calibrate the

media capacity sensor %.

N/A

Threshold
Detect

This option is used to set sensor sensitivity in fixed or auto.

Auto

Maximum
Length

This option is used to set the maximum length for label
calibration.

254 mm

Advanced

This function can set the minimum paper length and
maximum gap/bline length for auto-calibrate the sensor
sensitivity.

0 mm

Menu Sensor

Auto

Calibration

Gap

Black Mark

Continuous

Preprint

Manual Setup

Gap

Black Mark

Continuous

Media Capacity

Threshold

Detect

Auto

Fixed

Maximum

Length

Advanced

- 47 -

6.5 Interface

This option is used to set the printer interface settings.

6.5.1 Serial Comm.

This option is used to set the printer RS-232 settings.

Item

Description

Default

Baud Rate

This item is used to set the RS-232 baud rate.

9600

Parity

This item is used to set the RS-232 parity.

None

Data Bits

This item is used to set the RS-232 Data Bits.

8

Stop Bit(s)

This item is used to set the RS-232 Stop Bits.

1

Menu Interface

Serial

Ethernet

Wi-Fi

Bluetooth

Menu Interface Serial

Baud Rate

1200 bps
2400 bps
4800 bps

9600 bps
19200 bps
38400 bps
57600 bps

115200 bps

Parity

None

Odd

Even

Data Bits

7
8

Stop Bit(s)

1
2

- 48 -

6.5.2 Ethernet

Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module
status, and reset the Ethernet module.

Item

Description

Default

Status

Use this menu to check the Ethernet IP address and
MAC setting status.

N/A

Config.

DHCP:

This item is used to ON or OFF the DHCP (Dynamic
Host Configuration Protocol) network protocol.

Static IP:

Use this menu to set the printer’s IP address, subnet
mask and gateway.

DHCP

Menu Interface Ethernet

Status
Config

- 49 -

6.5.3 Wi-Fi

This option is used to set the printer Wi-Fi settings.

Item

Description

Default

Status

Use this menu to check the Wi-Fi IP address, MAC
setting status….

N/A

Config.

DHCP:

This item is used to ON or OFF the DHCP (Dynamic
Host Configuration Protocol) network protocol.

Static IP:

Use this menu to set the printer’s IP address, subnet

mask and gateway.

DHCP

SSID

Use this menu to set the Wi-Fi SSID

N/A

Security

Use this menu to set the Wi-Fi security

Open

Password

Use this menu to set the Wi-Fi password

N/A

6.5.4 Bluetooth

This option is used to set the printer Bluetooth settings.

Item

Description

Default

Status

Use this menu to check the Bluetooth status.

N/A

Local Name

This item is used to set the local name for Bluetooth.

RF-BHS

Ping Code

This item is used to set the local ping code for
Bluetooth.

0000

Menu Interface Wi-Fi

Status
Config

SSID

Security

Password

Menu Interface Bluetooth

Status

Local Name

Ping Code

- 50 -

6.6 Advanced

Item

Description

Default

Language

This item is used to setup the language on display.

English

Printer
Information

This feature is used to check the printer serial number,
printed mileage (m), printed labels (pcs) and cutting
counter.

N/A

Initialization

This feature is used to restore printer settings to defaults.

N/A

Display
Brightness

This item is used to setup the brightness for display.
(Range 0~100)

50

Touchscreen
Calibration

This feature is used to calibrate the touchscreen for best
result.

N/A

Date & Time

This item is used to setup the date and time on display.

N/A

Security

This feature is used to set the password for locking the
menu or favorites. The default password is 8888.

Disable

Cutter Type

This item is used to set the cutter type.

Guillotine

Media Low
Warning

This item is used to set the warning for media low %. For
example, if setting value is 10%, when media capacity was

lower than 10%, the % will be shown in red.

10%

Ribbon Low
Warning

This item is used to set the warning for ribbon low %. For
example, if setting value is 10%, when ribbon capacity was

lower than 10%, the % will be shown in red.

10%

Menu Advanced

Language

Printer Information

Initialization

Display Brightness

Touchscreen Calibration

Date & Time

Date Format

Date

Time Format

Time

Security

Menu Lock

Menu Password

MyMenu Lock

MyMenu Password

Cutter Type

Media Low Warning

Ribbon Low Warning

Printer Head Care

Warning

Reset Counter

Interval

Contact Us

- 51 -

Printer Head
Maintn

This item is used to check print head status and to set the
settings for print head care.

Item

Description

Warning

This item is used to enable/disable the
print head clean warning. If enable this
feature, once print head has been
reached the setting mileage then the
warning icon will be shown on printer UI
for reminding user to clean the print
head. The default setting is disable.

Reset
Counter

This item is used to reset the print head
clean warning mileage after cleaned
print head.

Interval

This item is used to set the expected
mileage for reminding user to clean the
print head. You have to enable the “TPH
warning lock” for use. The default setting
is 1 km.

Key sound

This item is used to enable/disable the
sound of front panel buttons.

N/A

Contact us

This feature is used to check the contact information for
tech support service

N/A

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6.7 File Manager

This feature is used to check the printer available memory, show the files list, delete the files or run the
files that saved in the printer DRAM/Flash/Card memory.

Menu File Manager

DRAM

FLASH

CARD

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6.8 Diagnostic

Item

Description

Print Config.

This feature is used to print current printer configuration to the label. On the
configuration printout, there is a print head test pattern, which is useful for checking if
there is any dot damage on the print head heater element.

Self-test printout

Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)

Cutting counter

Print speed (inch/sec)
Print darkness

Label size (inch)
Gap distance (inch)

Gap/black mark sensor intension
Code page
Country code

ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion

Note:
ZPL is emulating for Zebra®
language.

RS232 serial port configuration

Menu Diagnostic

Print Config.

Dump Mode

Print Head

Display

Sensor

Diag Gap

Diag Black Mark

Diag Ribbon End

Diag Media

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Numbers of download files
Total & available memory space

Print head check pattern

Note:
Checking dot damage

requires 4” wide paper

width.

Dump Mode

Captures the data from the communications port and prints out the data
received by printer. In the dump mode, all characters will be printed in 2
columns. The left side characters are received from your system and right side
data are the corresponding hexadecimal value of the characters. It allows
users or engineers to verify and debug the program.

DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I

D „TEST2. 44 20 22 54 45 53 54 32 2E
DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,“TES 41 44 20 46 2C 22 54 45 53
T4.DAT“,5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD „TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT”, 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
„TEST4.DA 22 54 45 53 54 34 2E 44 41
T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
“TEST2.D 20 22 54 45 53 54 32 2E 44
AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,“TEST 44 20 46 2C 22 54 45 53 54

4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A

Note:

Dump mode requires 4” wide paper width.

Print Head

This feature is used to check print head’s temperature and bad dots.

Display

This feature is used to check LCD’s color state.

Sensor

This feature is used to check sensors intensity and reading state.

ASCII Data

Hexdecimal data related to left
column of ASCII data

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6.9 Favorites

This feature is used to create your own favorites list. You can organize the commonly used

setting options in “Favorites” .

 Get organized “Favorites” list

Touch and hold a favorite option item, until “Join Favorites” setting screen pops up. Tap
“Yes” to add this setting option item to “Favorites”.

 Delete favorites item

Touch and hold the option item, until “Delete Favorites” setting screen pops up. Tap “Yes” to
delete this setting option item on “Favorites”.

Touch
and hold

Touch
and hold

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7 Troubleshooting

The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or distributor
for assistance.

Problem

Possible Cause

Recovery Procedure

Power indicator does not
illuminate

* The power cord is not

properly connected.

* The power switch is closed.

* Plug the power cord in printer and outlet.
* Switch the printer on.

Carriage Open

* The printer carriage is open.

* Please close the print carriage.

Not Printing

* Check if interface cable is

well connected to the
interface connector.

* Check if wireless or Bluetooth

device is well connected
between host and printer.

* The port specified in the

Windows driver is not correct.

* Re-connect cable to interface or change

a new cable.
* Please reset the wireless device setting.
* Select the correct printer port in the

driver.
* Clean the printhead.
* Printhead’s harness connector is not well

connected with printhead. Turn off the

printer and plug the connector again.
* Check your program if there is a

command PRINT at the end of the file

and there must have CRLF at the end of

each command line.

No print on the label

* Label or ribbon is loaded not

correctly.
* Use wrong type paper or

ribbon

* Follow the instructions in loading the

media and ribbon.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.

No Ribbon

* Running out of ribbon.
* The ribbon is installed

incorrectly.

* Supply a new ribbon roll.
* Please refer to the steps in user’s

manual to reinstall the ribbon.

No Paper

* Running out of label.
* The label is installed

incorrectly.
* Gap/black mark sensor is not

calibrated.

* Supply a new label roll.
* Please refer to the steps in user’s

manual to reinstall the label roll.

* Calibrate the gap/black mark sensor.

Paper Jam

* Gap/black mark sensor is not

set properly.

* Make sure label size is set

properly.

* Labels may be stuck inside

the printer mechanism.

* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the printer

mechanism.

Take Label

* Peel function is enabled.

* If the peeler module is installed, please

remove the label.

* If there is no peeler module in front of

the printer, please switch off the printer
and install it.

* Check if the connector is plugging

correctly.

Can’t downloading the file to
memory (FLASH /
DRAM/CARD)

* The space of memory is full.

* Delete unused files in the memory.

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microSD card is unable to
use

* microSD card is damaged.
* microSD card doesn’t insert

correctly.

* Use the non-approved SD

card manufacturer.

* Use the supported capacity microSD

card.
* Insert the microSD card again.
* The supported microSD card spec and

the approved microSD card

manufacturers, please refer to section

2.2.3.

Poor Print Quality

* Ribbon and media is loaded

incorrectly
* Dust or adhesive

accumulation on the print

head.
* Print density is not set

properly.
* Printhead element is

damaged.
* Ribbon and media are

incompatible.
* The printhead pressure is not

set properly.

* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print

head test pattern if there is dot missing in
the pattern.

* Change proper ribbon or proper label

media.

* Adjust the printhead pressure

adjustment knob.

* The release lever does not latch the

printhead properly.

Missing printing on the left or
right side of label

* Wrong label size setup.

* Set the correct label size.

Gray line on the blank label

* The print head is dirty.
* The platen roller is dirty.

* Clean the print head.
* Clean the platen roller.
(Please refer to chapter 9)

Irregular printing

* The printer is in Hex Dump

mode.

* The RS-232 setting is

incorrect.

* Turn off and on the printer to skip the

dump mode.

* Re-set the Rs-232 setting.

Label feeding is not stable
(skew) when printing

* The media guide does not

touch the edge of the media.

* If the label is moving to the right side,

please move the label guide to left.

* If the label is moving to the left side,

please move the label guide to right.

Skip labels when printing

* Label size is not specified

properly.

* Sensor sensitivity is not set

properly.

* The media sensor is covered

with dust.

* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or

Manual Gap options.

* Clear the GAP/Black mark sensor by

blower.

Wrinkle Problem

* Printhead pressure is

incorrect.

* Ribbon installation is

incorrect.
* Media installation is incorrect.
* Print density is incorrect.
* Media feeding is incorrect.

* Please refer to the next chapter.
* Please set the suitable density to have

good print quality.
* Make sure the label guide touch the

edge of the media guide.

RTC time is incorrect when
reboot the printer

* The battery has run down.

* Check if there is a battery on the main

board.

The left side printout position
is incorrect

* Wrong label size setup.
* The parameter Shift X in LCD

menu is incorrect.

* Set the correct label size.
* Press [Menu] [Setting]  [Shift X] to

fine tune the parameter of Shift X.

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The printing position of small
label is incorrect

* Media sensor sensitivity is

not set properly.
* Label size is incorrect.
* The parameter Shift Y in the

LCD menu is incorrect.
* The vertical offset setting in

the driver is incorrect.

* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* Press [Menu] [Setting]  [Shift Y] 

to fine tune the parameter of Shift Y.
* If using the software BarTender, please

set the vertical offset in the driver.

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8 Maintenance

This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab
 Lint-free cloth
 Vacuum / Blower brush
 100% Ethanol or Isopropyl Alcohol

2. The cleaning process is described as following,

Printer Part

Method

Interval

Print Head

1. Always turn off the printer before

cleaning the print head.

2. Allow the print head to cool for a

minimum of one minute.

3. Use a cotton swab and 100% Ethanol

or Isopropyl Alcohol to clean the print
head surface.

Clean the print head when changing a
new label roll.

Platen Roller

1. Turn the power off.

2. Rotate the platen roller and wipe it

thoroughly with water.

Clean the platen roller when
changing a new label roll

Peel Bar

Use the lint-free cloth with 100% ethanol
to wipe it.

As needed

Sensor

Compressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum

As needed

Note:

 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
 Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage

the printer head.

 Regularly clean the print head and supply sensors once change a new media to keep printer

performance and extend printer life.

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Revise History

Date

Content

Editor

1

Corporate Headquarters Li Ze Plant

9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township,

New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.)

TEL: [phone] TEL: [phone]

FAX: [phone] FAX: [phone]

Web site: www.tscprinters.com

E-mail: [e-mail]

[e-mail]

TSC Auto ID Technology Co., Ltd.